Job Title: Accounting Clerk / Finance Location: London Salary: Depending on qualification and experience Job type: Full time, Permanent About the Company: Evergreen Marine (UK) Ltd is a leading international container shipping line which symbolizes innovative, reliable and sustainable marine transportation service. We continue with our mission to build efficient e-commerce platforms and to accelerate our fleet renewal program, introducing ever more eco-friendly container ships. Evergreen Line is the common trading name for the Evergreen Group's container shipping companies that comprise Evergreen Marine Corp. (Taiwan) Ltd, Italia Marittima S.p.A., Evergreen Marine (UK) Ltd, Evergreen Marine (Singapore) PTE Ltd, Evergreen Marine (Hong Kong) Ltd and Evergreen Marine (Asia) Pte. Ltd. Together, the six shipping companies operate a modern fleet of container ships with a combined capacity of more than 1.2 million TEU and maintain services across a broad array of trade lanes around the world. About the job: This is an exciting opportunity for the right candidate to join our London Office, in our Finance department (Funds Section). Working on a full-time basis. If you are looking for a career within a well-established container shipping company, are enthusiastic and self-motivated then this may be the job for you. Responsibilities: The duties and responsibilities of the position include, but are not limited to: Daily fund/cash flow management Daily TT payment input received from customers Daily exchange rate and cost table maintenance Monitoring and liaising with banks Preparing daily cash reports such as cash position report Preparing monthly bank account reconciliation report Preparing monthly valuation of foreign currency Preparing weekly / monthly / quarterly /KPI outstanding reports Preparing daily payment received oracle reports Credit note check and offsets Monitoring and chasing outstanding positions Checking and processing refund requests Manual invoice issue Dealing with general queries and payment allocation Setting up and maintenance of credit accounts and bi -annual credit review. Prepare analysis for EC Sales List for Irish customers Setting up monthly exchange rates About you: Basic Requirements: AAT qualifications at least or diploma/degree in Finance or Accounting Legal right to work in UK Good organization, and communication skills Familiar with Microsoft Office - Excel, Word, PowerPoint and Outlook To be honest, responsible and punctual, to be able to work on your own initiative as well as to be a great team worker Benefits of Joining Evergreen Marine (UK) Ltd: - Subsidized lunch in our canteen - On-site Gym - Cycle to Work scheme - Sports and Social Club - monthly organized events for staff at discounted rates - Interest-free Company Loan for Annual Season Ticket - Employee Assistance Programme - offering 24/7 Mental Wellbeing Support, counselling service, financial guidance and legal consultations - Personal Accident Insurance - Optional Private Medical Insurance - Life Insurance - Group Company Pension Scheme - Pension advisory services + Annual One-on-One Pension review Meetings - Income Protection Scheme Please click on the APPLY button and you will be redirected to our careers page to apply for this role. Candidates with the relevant experience or job titles of; Accounts Assistant, Accounts Administrator, Accounts Clerk, Finance Clerk, Finance Administrator, Accountant, Accounts Receivable, Credit Control, Cashflow Controller, Finance Coordinator, AAT may be considered for this role.
May 02, 2026
Full time
Job Title: Accounting Clerk / Finance Location: London Salary: Depending on qualification and experience Job type: Full time, Permanent About the Company: Evergreen Marine (UK) Ltd is a leading international container shipping line which symbolizes innovative, reliable and sustainable marine transportation service. We continue with our mission to build efficient e-commerce platforms and to accelerate our fleet renewal program, introducing ever more eco-friendly container ships. Evergreen Line is the common trading name for the Evergreen Group's container shipping companies that comprise Evergreen Marine Corp. (Taiwan) Ltd, Italia Marittima S.p.A., Evergreen Marine (UK) Ltd, Evergreen Marine (Singapore) PTE Ltd, Evergreen Marine (Hong Kong) Ltd and Evergreen Marine (Asia) Pte. Ltd. Together, the six shipping companies operate a modern fleet of container ships with a combined capacity of more than 1.2 million TEU and maintain services across a broad array of trade lanes around the world. About the job: This is an exciting opportunity for the right candidate to join our London Office, in our Finance department (Funds Section). Working on a full-time basis. If you are looking for a career within a well-established container shipping company, are enthusiastic and self-motivated then this may be the job for you. Responsibilities: The duties and responsibilities of the position include, but are not limited to: Daily fund/cash flow management Daily TT payment input received from customers Daily exchange rate and cost table maintenance Monitoring and liaising with banks Preparing daily cash reports such as cash position report Preparing monthly bank account reconciliation report Preparing monthly valuation of foreign currency Preparing weekly / monthly / quarterly /KPI outstanding reports Preparing daily payment received oracle reports Credit note check and offsets Monitoring and chasing outstanding positions Checking and processing refund requests Manual invoice issue Dealing with general queries and payment allocation Setting up and maintenance of credit accounts and bi -annual credit review. Prepare analysis for EC Sales List for Irish customers Setting up monthly exchange rates About you: Basic Requirements: AAT qualifications at least or diploma/degree in Finance or Accounting Legal right to work in UK Good organization, and communication skills Familiar with Microsoft Office - Excel, Word, PowerPoint and Outlook To be honest, responsible and punctual, to be able to work on your own initiative as well as to be a great team worker Benefits of Joining Evergreen Marine (UK) Ltd: - Subsidized lunch in our canteen - On-site Gym - Cycle to Work scheme - Sports and Social Club - monthly organized events for staff at discounted rates - Interest-free Company Loan for Annual Season Ticket - Employee Assistance Programme - offering 24/7 Mental Wellbeing Support, counselling service, financial guidance and legal consultations - Personal Accident Insurance - Optional Private Medical Insurance - Life Insurance - Group Company Pension Scheme - Pension advisory services + Annual One-on-One Pension review Meetings - Income Protection Scheme Please click on the APPLY button and you will be redirected to our careers page to apply for this role. Candidates with the relevant experience or job titles of; Accounts Assistant, Accounts Administrator, Accounts Clerk, Finance Clerk, Finance Administrator, Accountant, Accounts Receivable, Credit Control, Cashflow Controller, Finance Coordinator, AAT may be considered for this role.
Content below for Recruitment purposes only You've got opportunities in store. From wowing customers to nurturing colleagues, this is a role where you can make a difference - all while perfecting the skills you'll need to one day have a store of your own. As one of our Assistant Store Managers, you'll make our customers feel comfortable and your team feel right at home. Helping them to hit their targets and get up to speed on the latest tech, you'll find out how amazing it feels when a plan comes together. So, no more counting down the clock. Your future starts here. What you'll do: Lead, engage and develop your team of tech-whizzes and people pros Empower that team to reach their ambitious targets Create an environment where every customer feels at ease Support the Store Manager with the day-to-day running of the store You'll definitely: Have some experience of coaching and building capability in a team Have an ability to lead teams to strong commercial and customer results Have some experience of managing your store in your Store Managers absence Have experience of driving customer service in a sales and service environment Be self-motivated and proactive You might even: Possess an ability to set and carry out long-term plans Have established coaching and development skills What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme Competitive salary The opportunity to significantly increase your earnings, depending on your store and team performance Competitive healthcare and BT share plans 50% discount on an EE mobile package (30% for Friends and Family) 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off The chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
May 02, 2026
Full time
Content below for Recruitment purposes only You've got opportunities in store. From wowing customers to nurturing colleagues, this is a role where you can make a difference - all while perfecting the skills you'll need to one day have a store of your own. As one of our Assistant Store Managers, you'll make our customers feel comfortable and your team feel right at home. Helping them to hit their targets and get up to speed on the latest tech, you'll find out how amazing it feels when a plan comes together. So, no more counting down the clock. Your future starts here. What you'll do: Lead, engage and develop your team of tech-whizzes and people pros Empower that team to reach their ambitious targets Create an environment where every customer feels at ease Support the Store Manager with the day-to-day running of the store You'll definitely: Have some experience of coaching and building capability in a team Have an ability to lead teams to strong commercial and customer results Have some experience of managing your store in your Store Managers absence Have experience of driving customer service in a sales and service environment Be self-motivated and proactive You might even: Possess an ability to set and carry out long-term plans Have established coaching and development skills What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme Competitive salary The opportunity to significantly increase your earnings, depending on your store and team performance Competitive healthcare and BT share plans 50% discount on an EE mobile package (30% for Friends and Family) 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off The chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Team: Retail Location: Midsommer Norton (this is not a remote based role) Work pattern: 17.5 hours per week, the team are currently working Monday to Friday, this may change in the future Salary: Up to £11,682.10 per year Contract: 9 month fixed term contract We are the UK s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats? Responsibilities of our Retail Online Hub Assistant: process and list donations on the donated online hub operation to maximize our donated online income stream work collaboratively with shop management and volunteers to deliver a robust operation and positive customer experience About the Retail team: we currently operate 75+ shops across the country and an online trading operation for new and donated goods retail and trading play a key role in growing income and introducing new audiences to Cats Protection. What we re looking for in our Retail Online Hub Assistant: experience of listing and selling items on online platforms (Professional or personal). good IT skills and confident using MS Office (Word, Excel, Outlook). ability to communicate effectively with employees written and verbal at all levels within and outside of the organisation. self-motivated with a flexible, positive, and resilient attitude. What we can offer you: range of health benefits 26 days annual leave plus bank holidays, increasing with length of service Salary Finance, which empowers you to take control of your financial wellbeing and much more, which you can learn about Interested? Here s how to apply: Application closing date: 17th April 2026 Virtual interview date: TBC Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. If you re enthusiastic about this opportunity but your experience doesn t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. If successful, your recruitment journey will include: anonymised application form virtual interview Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
May 02, 2026
Full time
Team: Retail Location: Midsommer Norton (this is not a remote based role) Work pattern: 17.5 hours per week, the team are currently working Monday to Friday, this may change in the future Salary: Up to £11,682.10 per year Contract: 9 month fixed term contract We are the UK s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats? Responsibilities of our Retail Online Hub Assistant: process and list donations on the donated online hub operation to maximize our donated online income stream work collaboratively with shop management and volunteers to deliver a robust operation and positive customer experience About the Retail team: we currently operate 75+ shops across the country and an online trading operation for new and donated goods retail and trading play a key role in growing income and introducing new audiences to Cats Protection. What we re looking for in our Retail Online Hub Assistant: experience of listing and selling items on online platforms (Professional or personal). good IT skills and confident using MS Office (Word, Excel, Outlook). ability to communicate effectively with employees written and verbal at all levels within and outside of the organisation. self-motivated with a flexible, positive, and resilient attitude. What we can offer you: range of health benefits 26 days annual leave plus bank holidays, increasing with length of service Salary Finance, which empowers you to take control of your financial wellbeing and much more, which you can learn about Interested? Here s how to apply: Application closing date: 17th April 2026 Virtual interview date: TBC Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. If you re enthusiastic about this opportunity but your experience doesn t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. If successful, your recruitment journey will include: anonymised application form virtual interview Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Content below for Recruitment purposes only You've got opportunities in store. From wowing customers to nurturing colleagues, this is a role where you can make a difference - all while perfecting the skills you'll need to one day have a store of your own. As one of our Assistant Store Managers, you'll make our customers feel comfortable and your team feel right at home. Helping them to hit their targets and get up to speed on the latest tech, you'll find out how amazing it feels when a plan comes together. So, no more counting down the clock. Your future starts here. What you'll do: Lead, engage and develop your team of tech-whizzes and people pros Empower that team to reach their ambitious targets Create an environment where every customer feels at ease Support the Store Manager with the day-to-day running of the store You'll definitely: Have some experience of coaching and building capability in a team Have an ability to lead teams to strong commercial and customer results Have some experience of managing your store in your Store Managers absence Have experience of driving customer service in a sales and service environment Be self-motivated and proactive You might even: Possess an ability to set and carry out long-term plans Have established coaching and development skills What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme Competitive salary The opportunity to significantly increase your earnings, depending on your store and team performance Competitive healthcare and BT share plans 50% discount on an EE mobile package (30% for Friends and Family) 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off The chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
May 02, 2026
Full time
Content below for Recruitment purposes only You've got opportunities in store. From wowing customers to nurturing colleagues, this is a role where you can make a difference - all while perfecting the skills you'll need to one day have a store of your own. As one of our Assistant Store Managers, you'll make our customers feel comfortable and your team feel right at home. Helping them to hit their targets and get up to speed on the latest tech, you'll find out how amazing it feels when a plan comes together. So, no more counting down the clock. Your future starts here. What you'll do: Lead, engage and develop your team of tech-whizzes and people pros Empower that team to reach their ambitious targets Create an environment where every customer feels at ease Support the Store Manager with the day-to-day running of the store You'll definitely: Have some experience of coaching and building capability in a team Have an ability to lead teams to strong commercial and customer results Have some experience of managing your store in your Store Managers absence Have experience of driving customer service in a sales and service environment Be self-motivated and proactive You might even: Possess an ability to set and carry out long-term plans Have established coaching and development skills What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme Competitive salary The opportunity to significantly increase your earnings, depending on your store and team performance Competitive healthcare and BT share plans 50% discount on an EE mobile package (30% for Friends and Family) 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off The chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Financial Accountant (Ticketing) - maternity cover When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Financial Accountant (Ticketing) - Maternity Cover This role is based at Woking Head Office. You'll report to the UK Ticketing Finance Manager; you'll also work closely with the General Ledger team and Commercial Finance. Through the ownership of a number of technical balance sheet accounts across all UK companies, the UK Financial Accountant will be a key player in the delivery of the UK internal reporting. By ensuring that the UK's accounting processes, controls and records are adhered to, they will support the UK Financial Controller and UK Finance Manager in ensuring that the Finance team provide an efficient and effective service. Key responsibilities To maintain ledgers for UK Ticketing companies by preparing weekly and month end accounting adjustments to ensure accurate information is reported in the accounting system (D365). Own a number of technical balance sheet accounts, applying consistent and effective methodology across all UK entities, and becoming a subject matter expert in those fields. Monthly balance sheet reconciliations To support the UK Financial Controller and Finance Manager in producing the monthly Ticketing P&Ls and balance sheets Gather and analyse information for inclusion in the UK's internal and external reporting. Assist in the production of monthly reports for management in respect of the P&L by providing clear and articulate variance analysis on your areas of responsibility. To provide ad hoc support to the business partnering team. For areas for which accountable, ensure that financial controls and processes are developed, documented, and maintained. Identify financial control and process improvements and implement changes to strengthen the control environment and increase the efficiency of the team. Embrace change agenda - be an enthusiastic advocate of change. Assist in identifying operational and technical problems and to make suggestions regarding amendments to working practices and policies. Management of a Ticketing Assistant Accountant. Your skills, qualities, and experience We welcome applications from individuals with transferable skills from other industries or backgrounds and role specific training can be provided. This role does not demand specific experience - instead, what we are looking for is the ability to successfully: Finalist or part qualified accountant (ACA, ACCA, CIMA, or AAT Professional Diploma) Experience of working in a finance function, experience of month end work and reconciliations Enthusiastic and adaptable working style, keen to identify opportunities for improvements and personal growth. Excellent Excel and IT skills, with experience of D365 (Dynamics) preferable Strong intellect combined with attention to detail, well organised, process driven and delivery focussed. The ability to work well under pressure and a proven ability to manage and meet conflicting deadlines. Adaptable and keen to learn. Straightforward, open personality and an enthusiastic, positive attitude. About Us- Our values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
May 02, 2026
Full time
Financial Accountant (Ticketing) - maternity cover When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Financial Accountant (Ticketing) - Maternity Cover This role is based at Woking Head Office. You'll report to the UK Ticketing Finance Manager; you'll also work closely with the General Ledger team and Commercial Finance. Through the ownership of a number of technical balance sheet accounts across all UK companies, the UK Financial Accountant will be a key player in the delivery of the UK internal reporting. By ensuring that the UK's accounting processes, controls and records are adhered to, they will support the UK Financial Controller and UK Finance Manager in ensuring that the Finance team provide an efficient and effective service. Key responsibilities To maintain ledgers for UK Ticketing companies by preparing weekly and month end accounting adjustments to ensure accurate information is reported in the accounting system (D365). Own a number of technical balance sheet accounts, applying consistent and effective methodology across all UK entities, and becoming a subject matter expert in those fields. Monthly balance sheet reconciliations To support the UK Financial Controller and Finance Manager in producing the monthly Ticketing P&Ls and balance sheets Gather and analyse information for inclusion in the UK's internal and external reporting. Assist in the production of monthly reports for management in respect of the P&L by providing clear and articulate variance analysis on your areas of responsibility. To provide ad hoc support to the business partnering team. For areas for which accountable, ensure that financial controls and processes are developed, documented, and maintained. Identify financial control and process improvements and implement changes to strengthen the control environment and increase the efficiency of the team. Embrace change agenda - be an enthusiastic advocate of change. Assist in identifying operational and technical problems and to make suggestions regarding amendments to working practices and policies. Management of a Ticketing Assistant Accountant. Your skills, qualities, and experience We welcome applications from individuals with transferable skills from other industries or backgrounds and role specific training can be provided. This role does not demand specific experience - instead, what we are looking for is the ability to successfully: Finalist or part qualified accountant (ACA, ACCA, CIMA, or AAT Professional Diploma) Experience of working in a finance function, experience of month end work and reconciliations Enthusiastic and adaptable working style, keen to identify opportunities for improvements and personal growth. Excellent Excel and IT skills, with experience of D365 (Dynamics) preferable Strong intellect combined with attention to detail, well organised, process driven and delivery focussed. The ability to work well under pressure and a proven ability to manage and meet conflicting deadlines. Adaptable and keen to learn. Straightforward, open personality and an enthusiastic, positive attitude. About Us- Our values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
Valuer BCR/AB/32144 Birmingham, West Midlands 20,000 - 25,000 DOE - OTE 45,000- 60,000 Bell Cornwall Recruitment are pleased to be hiring for a Valuer, working within the Real Estate sector, located in Birmingham, West Midlands. Candidate responsibilities: Conduct property valuations Win instructions Skills needed Strong verbal and written communication skills Able to work off own initiative Ability to form relationships MUST HAVE PREVIOUS EXPERIENCE WITHIN A SIMILAR FIELD If you are experienced in this field and are interested in learning more about the Valuer role based in Birmingham, West Midlands, please get in touch INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
May 02, 2026
Full time
Valuer BCR/AB/32144 Birmingham, West Midlands 20,000 - 25,000 DOE - OTE 45,000- 60,000 Bell Cornwall Recruitment are pleased to be hiring for a Valuer, working within the Real Estate sector, located in Birmingham, West Midlands. Candidate responsibilities: Conduct property valuations Win instructions Skills needed Strong verbal and written communication skills Able to work off own initiative Ability to form relationships MUST HAVE PREVIOUS EXPERIENCE WITHIN A SIMILAR FIELD If you are experienced in this field and are interested in learning more about the Valuer role based in Birmingham, West Midlands, please get in touch INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Morgan McKinley (South West)
Trowbridge, Wiltshire
An established and growing organisation is seeking a Finance Assistant to join its finance team. This is a fantastic opportunity for someone with prior finance experience looking to develop their skills within a supportive, fast-paced environment. This is a fully site-based role, offering exposure across both purchase and sales ledger, along with broader finance operations and month-end support. The Role As Finance Assistant, you will play a key role in supporting the day-to-day financial operations of the business. Responsibilities will include: Managing purchase ledger queries and reconciling supplier statements Processing and responding to sales ledger queries Raising and processing sales invoices Preparing customer statements Creating and approving ad hoc payments Maintaining expense claims and payroll updates Supporting the day-to-day management of company bank accounts Managing customer direct debits and credit control activities Assisting with month-end processes and reporting About You Previous experience working within a finance function Strong attention to detail and a methodical approach Confident communicator with good written and verbal skills Good numerical ability Proficient in Microsoft Office (particularly Excel) What's on Offer 37.5 hours per week (Monday-Thursday 08:30-17:00, Friday 08:30-16:30) 22 days holiday + bank holidays (increasing with service) Additional day off for your birthday Pension scheme Free on-site parking Life insurance (1x salary) Employee benefits platform including wellbeing support, health cash plan, and retail discounts
May 02, 2026
Full time
An established and growing organisation is seeking a Finance Assistant to join its finance team. This is a fantastic opportunity for someone with prior finance experience looking to develop their skills within a supportive, fast-paced environment. This is a fully site-based role, offering exposure across both purchase and sales ledger, along with broader finance operations and month-end support. The Role As Finance Assistant, you will play a key role in supporting the day-to-day financial operations of the business. Responsibilities will include: Managing purchase ledger queries and reconciling supplier statements Processing and responding to sales ledger queries Raising and processing sales invoices Preparing customer statements Creating and approving ad hoc payments Maintaining expense claims and payroll updates Supporting the day-to-day management of company bank accounts Managing customer direct debits and credit control activities Assisting with month-end processes and reporting About You Previous experience working within a finance function Strong attention to detail and a methodical approach Confident communicator with good written and verbal skills Good numerical ability Proficient in Microsoft Office (particularly Excel) What's on Offer 37.5 hours per week (Monday-Thursday 08:30-17:00, Friday 08:30-16:30) 22 days holiday + bank holidays (increasing with service) Additional day off for your birthday Pension scheme Free on-site parking Life insurance (1x salary) Employee benefits platform including wellbeing support, health cash plan, and retail discounts
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Opus People Solutions Ltd
Astwood Bank, Worcestershire
Pay rate: 14.13 Hours: 37 Monday-Friday Location: Redditch Town Hall B98 Bromsgrove Parkside B61- hybrid working available Contract: 3 months with potential extension for the right candidate up to 11 months Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Programme Support Assistant to provide programme & admin support across the Leisure and Culture service to deliver the objectives of the council, team action plans and relevant strategies. Role Responsibilities: Ordering and requisitions of good/supplies and services and receipting & invoice payments Internal and external processing of post Answering residents & staff enquires and providing technical support for L&CS services as required. Completion of corporate returns such for the service such as sickness forms Co-ordination of mileage claims and mobile phone payments, annual leave, TOIL & LEIU processing Be responsible for the annual stakeholder engagement programme and coordinate responses to feedback as required. Assist the service manager plan to book training programmes for staff/club development training sessions. Oversee the booking and co-ordination of the Club/Coach forum programme for the financial year. Assisting Marketing team with promotional campaigns as required. Assisting in resident, stakeholder and user forums as required. Support community events programme as required by the DSM. Administer complaint handling/investigation and feedback to customers on behalf other service/team. Meeting co-ordination and minute taking as required for service meeting, away days and planning/development functions. Organising the booking of activity venues on behalf of the team as required. What we're looking for: An interest and passion in leisure and culture Strong administration and stakeholder engagement skills Local Authority expirience would be advantegous Apply now!
May 02, 2026
Seasonal
Pay rate: 14.13 Hours: 37 Monday-Friday Location: Redditch Town Hall B98 Bromsgrove Parkside B61- hybrid working available Contract: 3 months with potential extension for the right candidate up to 11 months Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Programme Support Assistant to provide programme & admin support across the Leisure and Culture service to deliver the objectives of the council, team action plans and relevant strategies. Role Responsibilities: Ordering and requisitions of good/supplies and services and receipting & invoice payments Internal and external processing of post Answering residents & staff enquires and providing technical support for L&CS services as required. Completion of corporate returns such for the service such as sickness forms Co-ordination of mileage claims and mobile phone payments, annual leave, TOIL & LEIU processing Be responsible for the annual stakeholder engagement programme and coordinate responses to feedback as required. Assist the service manager plan to book training programmes for staff/club development training sessions. Oversee the booking and co-ordination of the Club/Coach forum programme for the financial year. Assisting Marketing team with promotional campaigns as required. Assisting in resident, stakeholder and user forums as required. Support community events programme as required by the DSM. Administer complaint handling/investigation and feedback to customers on behalf other service/team. Meeting co-ordination and minute taking as required for service meeting, away days and planning/development functions. Organising the booking of activity venues on behalf of the team as required. What we're looking for: An interest and passion in leisure and culture Strong administration and stakeholder engagement skills Local Authority expirience would be advantegous Apply now!
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Salary: £26,695 + Bonus + Excellent Benefits Operations Assistant - Leeds ( LS11 9NP) - Wolseley Building Services So, who are we? We are Wolseley Building Services part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills click apply for full job details
May 02, 2026
Full time
Salary: £26,695 + Bonus + Excellent Benefits Operations Assistant - Leeds ( LS11 9NP) - Wolseley Building Services So, who are we? We are Wolseley Building Services part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills click apply for full job details
A well established and highly regarded full service law firm is seeking a Romanian speaking Litigation Support Assistant to join its growing Claimant Personal Injury team. With a long standing reputation for excellence and a strong presence across the UK, the firm is recognised for delivering high-quality legal services, particularly in complex and serious injury claims click apply for full job details
May 02, 2026
Full time
A well established and highly regarded full service law firm is seeking a Romanian speaking Litigation Support Assistant to join its growing Claimant Personal Injury team. With a long standing reputation for excellence and a strong presence across the UK, the firm is recognised for delivering high-quality legal services, particularly in complex and serious injury claims click apply for full job details
Protyre Autocare is a fast-growing national automotive company offering superb training and development opportunities. We are currently seeking a commercial minded technicalCentre Managerto join our growing team. TheCentre Managerwill be responsible for delivering the company business objectives through effective management and co-ordination of the Centre. Must have: Full Clean UK Driving Licence, held for at least 6 months (age restrictions may apply - points or offences may affect your application) Previous experience in a similar role. Benefits: A chance to earn a regular bonus. Career development: we offer a variety of fully funded IMI courses. Staff discounts on servicing, tyres, and MOTs. Retail vouchers, Finder's fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee AssistantProgram.LongService Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match. Employee of the month; a chance to win a £50 voucher. Centre of the month; a chance to win a race at your local go-karting track. About the role: Managing and motivating the team, driving the teams' sales and providing training to the team when necessary Maximise the customer conversion rate by ensuring all team members utilise the company telephone technique and call-back procedures Leading the operation and daily running of the depot Maintain the security of the branch, its stock, assets, customer information, and takings. Maintain accurate stock control systems and processes and make available for audit in accordance with company guidelines. Ensure that equipment and machinery is maintained and serviced routinely to allow safe operation. Ensure stock deliveries are stored and booked into stock on the day of delivery. About you: The ideal candidate will have proven success as a Centre Manager or Assistant Centre Manager within the Automotive industry. Demonstrable success within a sales environment Technical or Mechanical experience / Automotive knowledge Experience of managing multiple priorities Working knowledge of relevant Health & Safety requirements A good understanding of car technology Experience of account management A full UK Driving Licence Why join Protyre Autocare? Protyre Autocare is the UK's fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial and many other exciting roles within the motor industry. Protyre Autocare is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS)
May 02, 2026
Full time
Protyre Autocare is a fast-growing national automotive company offering superb training and development opportunities. We are currently seeking a commercial minded technicalCentre Managerto join our growing team. TheCentre Managerwill be responsible for delivering the company business objectives through effective management and co-ordination of the Centre. Must have: Full Clean UK Driving Licence, held for at least 6 months (age restrictions may apply - points or offences may affect your application) Previous experience in a similar role. Benefits: A chance to earn a regular bonus. Career development: we offer a variety of fully funded IMI courses. Staff discounts on servicing, tyres, and MOTs. Retail vouchers, Finder's fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee AssistantProgram.LongService Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match. Employee of the month; a chance to win a £50 voucher. Centre of the month; a chance to win a race at your local go-karting track. About the role: Managing and motivating the team, driving the teams' sales and providing training to the team when necessary Maximise the customer conversion rate by ensuring all team members utilise the company telephone technique and call-back procedures Leading the operation and daily running of the depot Maintain the security of the branch, its stock, assets, customer information, and takings. Maintain accurate stock control systems and processes and make available for audit in accordance with company guidelines. Ensure that equipment and machinery is maintained and serviced routinely to allow safe operation. Ensure stock deliveries are stored and booked into stock on the day of delivery. About you: The ideal candidate will have proven success as a Centre Manager or Assistant Centre Manager within the Automotive industry. Demonstrable success within a sales environment Technical or Mechanical experience / Automotive knowledge Experience of managing multiple priorities Working knowledge of relevant Health & Safety requirements A good understanding of car technology Experience of account management A full UK Driving Licence Why join Protyre Autocare? Protyre Autocare is the UK's fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial and many other exciting roles within the motor industry. Protyre Autocare is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS)
My client is looking for a General Assistant, to join this prestigious hospitality establishment, located in Rye. Possible live in is available with this role. As General Assistant this is a combined role, and the prime responsibilities are to cover as Night Porter, 2 nights a week on set days, b eing a Sunday and Monday night, each week, which will be from 10.30pm or from 11pm until 7.30am. The other shifts will be worked within Food & Beverage service. Within the Night Porter duties: You will require previous night s experience or similar hotel reception experience. Your set nights will be 2 nights a week on a Sunday and Monday night, each week, which will be from 10.30pm or from 11pm until 7.30am. You will also provide cover for holidays as required on a rota Your role will involve ensuring the effective running of the hotel during the night time hours achieving consistently high standards of service and security and maximum guest satisfaction. You will provide services such as guest check in and check out, generate hotel reports, porterage if required (carrying luggage), ensuring public areas are clean (cleaning involved), some food and beverage service out of normal service hours. Within the FOOD & BEVERAGE duties: As Food & Beverage Assistant you will be a team player. Have a genuine passion for the service of food and beverages. You are encouraged to interact with guests, creating an informal and relaxed surrounding. Provide a passionate customer service working with other team members and management, resulting in a fun and supportive environment. This role is hands on and will require you to work on a rota / basis to include week-ends on a rota. The salary for the role of General Assistant (with an emphasis on NIGHT PORTER first, and in addition Food & Beverage service ) is given as up to £12.71 / per hour / plus some tronc share and other company benefits. There is the possibility of live-in accommodation if required, which is deductible from your wages, if you live outside the local Rye area. Please send an up to date copy of your Curriculum Vitae. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK
May 02, 2026
Full time
My client is looking for a General Assistant, to join this prestigious hospitality establishment, located in Rye. Possible live in is available with this role. As General Assistant this is a combined role, and the prime responsibilities are to cover as Night Porter, 2 nights a week on set days, b eing a Sunday and Monday night, each week, which will be from 10.30pm or from 11pm until 7.30am. The other shifts will be worked within Food & Beverage service. Within the Night Porter duties: You will require previous night s experience or similar hotel reception experience. Your set nights will be 2 nights a week on a Sunday and Monday night, each week, which will be from 10.30pm or from 11pm until 7.30am. You will also provide cover for holidays as required on a rota Your role will involve ensuring the effective running of the hotel during the night time hours achieving consistently high standards of service and security and maximum guest satisfaction. You will provide services such as guest check in and check out, generate hotel reports, porterage if required (carrying luggage), ensuring public areas are clean (cleaning involved), some food and beverage service out of normal service hours. Within the FOOD & BEVERAGE duties: As Food & Beverage Assistant you will be a team player. Have a genuine passion for the service of food and beverages. You are encouraged to interact with guests, creating an informal and relaxed surrounding. Provide a passionate customer service working with other team members and management, resulting in a fun and supportive environment. This role is hands on and will require you to work on a rota / basis to include week-ends on a rota. The salary for the role of General Assistant (with an emphasis on NIGHT PORTER first, and in addition Food & Beverage service ) is given as up to £12.71 / per hour / plus some tronc share and other company benefits. There is the possibility of live-in accommodation if required, which is deductible from your wages, if you live outside the local Rye area. Please send an up to date copy of your Curriculum Vitae. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. The Role As the Assistant Manager you will play a pivotal role in supporting the General Manager in all aspects of managing our community. Reporting directly to the General Manager, you will assist in leading the team, ensuring operational excellence, and delivering exceptional service to our residents.This opportunity is perfect for an ambitious candidate seeking advancement to a general management position or aiming to transition from a supervisory role to gain comprehensive managerial experience. We are looking for someone to join the team in mid June. The Person The ideal applicant should ideally have: Proven ability or willingness to contribute to effective sales strategies and operations. Brings experience from retirement living, hospitality, healthcare or property Knowledge of financial management, capable of supporting budget management and financial performance analysis. Excellent leadership skills with the ability to motivate and manage teams effectively. Committed to enhancing residents' well-being and fostering a sense of community. Possesses adaptability and strong decision-making skills to manage competing priorities. Demonstrates ambition and a results-oriented mindset. Willingness to work flexible hours, including weekends, to meet development needs. Values aligned with our philosophy as outlined on our website To have experience in conducting resident assessments, including elements covering health and welfare. To have a firm understanding of safeguarding adults at Risk Experience in caring for residents who have health related issues, including dementia To have experience managing a team, including the direct supervision of staff To have experience creating and implementing risk assessments Key Responsibilities Key responsibilities will include: Act as the primary deputy for the General Manager, assuming leadership responsibilities in their absence. To promote the independence of our residents including providing opportunities to use their skills and enhance their quality of life, while maintaining their independence, dignity, and privacy. Assisting in providing operational leadership for day-to-day operations, covering sales, F&B, housekeeping, maintenance, and resident well-being. Ensuring compliance with Health & Safety policies and procedures and helping with risk assessments and other relevant reporting duties. Assisting in managing rotas. Supporting financial management, including rent control, cost control and overall budget management. Oversee the housekeeping team to maintain high cleanliness standards throughout the development. Manage inventory of consumables and coordinate replenishment orders as necessary. Take charge of planning and executing various events for residents, ensuring they remain relevant, help foster community and inclusion, and align with resident's preferences. Support in supervising building and apartment maintenance to ensure timely resolution of reactive requests and adherence to scheduled preventative maintenance. Collaborating with the sales effort through planning sessions, outreach initiatives, tours, home visits and other sales-related tasks. Provide constructive feedback and contribute to refining internal operational processes to enhance service delivery and customer satisfaction. Additional responsibilities as assigned by the General Manager to support the overall success and smooth operation of Birchgrove's neighbourhood. Why Work for us Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee's career progression. We foster a collaborative and innovative culture where ideas are valued, and creativity is encouraged. We believe in working together as team to solve challenges and drive innovation all whilst having real autonomy of role. Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact. Competitive compensation and benefits including health care cash back and electric car scheme We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued. Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation. We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team. If you would like to pop in for a coffee and a chat please let us know.REF-
May 02, 2026
Full time
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. The Role As the Assistant Manager you will play a pivotal role in supporting the General Manager in all aspects of managing our community. Reporting directly to the General Manager, you will assist in leading the team, ensuring operational excellence, and delivering exceptional service to our residents.This opportunity is perfect for an ambitious candidate seeking advancement to a general management position or aiming to transition from a supervisory role to gain comprehensive managerial experience. We are looking for someone to join the team in mid June. The Person The ideal applicant should ideally have: Proven ability or willingness to contribute to effective sales strategies and operations. Brings experience from retirement living, hospitality, healthcare or property Knowledge of financial management, capable of supporting budget management and financial performance analysis. Excellent leadership skills with the ability to motivate and manage teams effectively. Committed to enhancing residents' well-being and fostering a sense of community. Possesses adaptability and strong decision-making skills to manage competing priorities. Demonstrates ambition and a results-oriented mindset. Willingness to work flexible hours, including weekends, to meet development needs. Values aligned with our philosophy as outlined on our website To have experience in conducting resident assessments, including elements covering health and welfare. To have a firm understanding of safeguarding adults at Risk Experience in caring for residents who have health related issues, including dementia To have experience managing a team, including the direct supervision of staff To have experience creating and implementing risk assessments Key Responsibilities Key responsibilities will include: Act as the primary deputy for the General Manager, assuming leadership responsibilities in their absence. To promote the independence of our residents including providing opportunities to use their skills and enhance their quality of life, while maintaining their independence, dignity, and privacy. Assisting in providing operational leadership for day-to-day operations, covering sales, F&B, housekeeping, maintenance, and resident well-being. Ensuring compliance with Health & Safety policies and procedures and helping with risk assessments and other relevant reporting duties. Assisting in managing rotas. Supporting financial management, including rent control, cost control and overall budget management. Oversee the housekeeping team to maintain high cleanliness standards throughout the development. Manage inventory of consumables and coordinate replenishment orders as necessary. Take charge of planning and executing various events for residents, ensuring they remain relevant, help foster community and inclusion, and align with resident's preferences. Support in supervising building and apartment maintenance to ensure timely resolution of reactive requests and adherence to scheduled preventative maintenance. Collaborating with the sales effort through planning sessions, outreach initiatives, tours, home visits and other sales-related tasks. Provide constructive feedback and contribute to refining internal operational processes to enhance service delivery and customer satisfaction. Additional responsibilities as assigned by the General Manager to support the overall success and smooth operation of Birchgrove's neighbourhood. Why Work for us Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee's career progression. We foster a collaborative and innovative culture where ideas are valued, and creativity is encouraged. We believe in working together as team to solve challenges and drive innovation all whilst having real autonomy of role. Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact. Competitive compensation and benefits including health care cash back and electric car scheme We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued. Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation. We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team. If you would like to pop in for a coffee and a chat please let us know.REF-
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
ROLE: Assistant Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £33,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £37,800 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Assistant Branch Manager to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Assistant Branch Managers are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR ASSISTANT BRANCH MANAGERS DO: Our Assistant Branch Managers are hands-on, lead by example, and support delivery of operational excellence and high branch standards Support Branch Managers to deliver and grow profitable branch sales Support Branch Managers with operational and financial responsibilities Support Branch Managers with management and delivery of the branch P&L Deputise for Branch Managers as required Accountable for the maintenance of warehouse management standards Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and leadership assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR ASSISTANT BRANCH MANAGERS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR ASSISTANT BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
May 02, 2026
Full time
ROLE: Assistant Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £33,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £37,800 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Assistant Branch Manager to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Assistant Branch Managers are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR ASSISTANT BRANCH MANAGERS DO: Our Assistant Branch Managers are hands-on, lead by example, and support delivery of operational excellence and high branch standards Support Branch Managers to deliver and grow profitable branch sales Support Branch Managers with operational and financial responsibilities Support Branch Managers with management and delivery of the branch P&L Deputise for Branch Managers as required Accountable for the maintenance of warehouse management standards Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and leadership assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR ASSISTANT BRANCH MANAGERS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR ASSISTANT BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Centre Assistant / Assistant Centre Manager Location: Insert Location Salary: DOE + excellent benefits and career development opportunities Full-Time Permanent About the Role We are looking for a proactive and customer-focused Centre Assistant / Assistant Centre Manager to join a busy serviced office environment. This is a front-of-house, client-facing role where you will be the face of the centre, delivering excellent service to clients and visitors while helping to maintain a professional and welcoming working environment. You will work closely with the Centre Manager to support the smooth running of daily operations, client experience, and community activity within the centre. What You ll Be Doing You will act as the first point of contact for clients and visitors, ensuring a high standard of customer service at all times. You will help maintain the presentation of offices, meeting rooms, and communal areas so the centre is always show ready . The role also involves supporting client onboarding and exit processes, managing post and deliveries, restocking refreshments, and assisting with general day-to-day operational tasks. Alongside this, you will support reporting and administration including updating occupancy records and assisting with CRM data and business rates administration where required. You will also help support events and contribute to building a positive client community. About You We are looking for someone with experience in a customer-facing role such as hospitality, front of house, retail, or serviced office environments. You will be confident communicating with people at all levels and have a natural ability to build strong relationships. You should be highly organised, proactive, and comfortable working in a busy, fast-paced environment where no two days are the same. A professional approach, attention to detail, and a strong sense of pride in your work are essential. Experience with Microsoft Office and general administration systems is also beneficial. Key Skills Customer Service, Front of House, Communication, Organisation, Office Administration, Client Relationship Management, Hospitality Experience, Attention to Detail, Teamwork, Problem Solving, Facilities Support Why Join Us This is a great opportunity to join a professional serviced office environment where you will gain exposure to operations, client services, and facilities management. You will be part of a supportive team and have the opportunity to develop into an Assistant Centre Manager role over time.
May 02, 2026
Full time
Centre Assistant / Assistant Centre Manager Location: Insert Location Salary: DOE + excellent benefits and career development opportunities Full-Time Permanent About the Role We are looking for a proactive and customer-focused Centre Assistant / Assistant Centre Manager to join a busy serviced office environment. This is a front-of-house, client-facing role where you will be the face of the centre, delivering excellent service to clients and visitors while helping to maintain a professional and welcoming working environment. You will work closely with the Centre Manager to support the smooth running of daily operations, client experience, and community activity within the centre. What You ll Be Doing You will act as the first point of contact for clients and visitors, ensuring a high standard of customer service at all times. You will help maintain the presentation of offices, meeting rooms, and communal areas so the centre is always show ready . The role also involves supporting client onboarding and exit processes, managing post and deliveries, restocking refreshments, and assisting with general day-to-day operational tasks. Alongside this, you will support reporting and administration including updating occupancy records and assisting with CRM data and business rates administration where required. You will also help support events and contribute to building a positive client community. About You We are looking for someone with experience in a customer-facing role such as hospitality, front of house, retail, or serviced office environments. You will be confident communicating with people at all levels and have a natural ability to build strong relationships. You should be highly organised, proactive, and comfortable working in a busy, fast-paced environment where no two days are the same. A professional approach, attention to detail, and a strong sense of pride in your work are essential. Experience with Microsoft Office and general administration systems is also beneficial. Key Skills Customer Service, Front of House, Communication, Organisation, Office Administration, Client Relationship Management, Hospitality Experience, Attention to Detail, Teamwork, Problem Solving, Facilities Support Why Join Us This is a great opportunity to join a professional serviced office environment where you will gain exposure to operations, client services, and facilities management. You will be part of a supportive team and have the opportunity to develop into an Assistant Centre Manager role over time.
Retail Optical Assistant - Vision Express Where customer service meets premium eyewear and medtech innovation. Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance. What You'll Do Deliver confident personalised customer service and product advice Learn to adjust frames, assist with fittings, and carry out minor repairs Support pre-screening eye tests using the latest optical technology Keep the store running smoothly with admin and support tasks What You'll Get Free eyewear (up to £550 annually) from day one 33 days holiday with buy/sell options Family & friends discounts + free eye tests Employee wellbeing support Opportunities to support global vision through the OneSight Foundation Earn More at Vision Express Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month - with uncapped potential for high performers. Your performance matters - and it pays off. What We're Looking For Confident engaging with customers and recommending products Passionate about eyewear, style, and comfortable with digital tools Positive team player with a can-do attitude Strong communicator who listens and understands customer needs Why Vision Express? With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.Ready to start your career in optical retail? Apply now and see your future clearly.
May 02, 2026
Contractor
Retail Optical Assistant - Vision Express Where customer service meets premium eyewear and medtech innovation. Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance. What You'll Do Deliver confident personalised customer service and product advice Learn to adjust frames, assist with fittings, and carry out minor repairs Support pre-screening eye tests using the latest optical technology Keep the store running smoothly with admin and support tasks What You'll Get Free eyewear (up to £550 annually) from day one 33 days holiday with buy/sell options Family & friends discounts + free eye tests Employee wellbeing support Opportunities to support global vision through the OneSight Foundation Earn More at Vision Express Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month - with uncapped potential for high performers. Your performance matters - and it pays off. What We're Looking For Confident engaging with customers and recommending products Passionate about eyewear, style, and comfortable with digital tools Positive team player with a can-do attitude Strong communicator who listens and understands customer needs Why Vision Express? With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.Ready to start your career in optical retail? Apply now and see your future clearly.
