Career Choices Dewis Gyrfa Ltd
Cardiff, South Glamorgan
Job Advert Hey there Ready to make a difference? At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home. If you're someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we'd love for you to join us as an Assistant General Manager As an Assistant General Manager, you will contribute to our vision of being, "the greatest Residential Property Manager, making our cities a better place to live": Incredible outcomes you'll deliver Support the General/City Manager to drive commercial, operational and strategic performance Take accountability for operational excellence, financial performance and governance Lead the onsite team to achieve strong leasing, retention and resident satisfaction Act as senior lead and deputy in the absence of the General/City Manager Your responsibilities Property Management Maintain high standards of property care in line with budgets, SLAs and regulations Support safe, efficient operations and deliver excellent customer experience Lead building operations in line with company standards and key regulations (RICS, ARMA-Q, H&S) Ensure adequate resourcing, including reception cover when needed Oversee statutory compliance, inspections and KPI performance Support and brief onsite team with key operational updates Ensure compliance with PPMs and contractual obligations Manage budgets, purchase orders, invoices, contracts and financial admin Contribute to client reporting on performance and budgets Oversee resident services (parcels, keys, amenities, parking, housekeeping) Ensure maintenance requests are handled within SLA and high presentation standards maintained Manage contractors, complaints and third-party service issues Maintain safe working procedures and update risk controls Oversee risk register and ensure actions are completed Act as lead for major incidents and escalated risks Act as key operational contact for clients and support/lead meetings Resident Engagement Lead resident engagement and support the Community team to deliver excellent service Implement engagement strategies, including communication and events Drive resident feedback and reviews, improving service and satisfaction KPIs Deliver ESG and social value initiatives and maintain reporting records People Management Lead, coach and develop the onsite team Model company values and behaviours Drive performance through objectives, reviews and regular meetings Ensure compliance with policies, processes and regulations Promote strong communication and team engagement Identify development needs and provide coaching/mentoring Support recruitment, training and talent development Who You Are You'll be an experienced residential property professional with strong sector knowledge Knowledgeable in regulations (RICS, ARMA-Q, H&S) and able to apply them Committed to ongoing professional development Confident communicator with strong customer service and negotiation skills Strong leader and team player who delivers results through people IT proficient (Microsoft Office and databases) Highly organised with strong planning and decision-making skills Skilled in coaching, mentoring and giving feedback Commercially and financially astute Relevant qualifications (TPI BTR Level 4 / ARLA desirable) Health & Safety certifications (IOSH, First Aid, Fire Marshal, Mental Health desirable) And So Much More: From leading daily operations to guiding your team with strategy and support, you'll ensure everything is aligned and performing seamlessly across the community. What we're looking for: Comparable property management experience (residential or hospitality) Strong understanding of building management and Health & Safety Proven ability to manage budgets effectively Excellent people management skills with experience leading large teams A track record of developing high-performing teams in a fast-paced environment Outstanding customer service standards High levels of energy, drive, and enthusiasm Strong communication, influencing, and relationship skills Ability to work proactively and use initiative in a competitive market Desirable: Health & Safety qualification ARLA qualification IRPM foundation level qualification (or willingness to work towards) And here's what we offer; We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here it's about being part of a company that truly cares & supports you Here's a little glimpse into our bubble benefits; Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need Company pension scheme & medical Cover for your long-term health & to help plan for the future Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues Enhanced sick pay & family leave to take care of yourself & your loved ones Life events for those big milestones like your child's first day at school or when you get the keys to your new home we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub Cycle to work scheme to help you get to work in a healthier, greener way Study support to help you grow & reach your goals Long service awards to celebrate every mile stone with us Employee assistance & counselling for those times when you need a little bit of extra support & the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you If you're excited about making a real impact and being part of something special, we can't wait to hear from you Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
May 06, 2026
Full time
Job Advert Hey there Ready to make a difference? At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home. If you're someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we'd love for you to join us as an Assistant General Manager As an Assistant General Manager, you will contribute to our vision of being, "the greatest Residential Property Manager, making our cities a better place to live": Incredible outcomes you'll deliver Support the General/City Manager to drive commercial, operational and strategic performance Take accountability for operational excellence, financial performance and governance Lead the onsite team to achieve strong leasing, retention and resident satisfaction Act as senior lead and deputy in the absence of the General/City Manager Your responsibilities Property Management Maintain high standards of property care in line with budgets, SLAs and regulations Support safe, efficient operations and deliver excellent customer experience Lead building operations in line with company standards and key regulations (RICS, ARMA-Q, H&S) Ensure adequate resourcing, including reception cover when needed Oversee statutory compliance, inspections and KPI performance Support and brief onsite team with key operational updates Ensure compliance with PPMs and contractual obligations Manage budgets, purchase orders, invoices, contracts and financial admin Contribute to client reporting on performance and budgets Oversee resident services (parcels, keys, amenities, parking, housekeeping) Ensure maintenance requests are handled within SLA and high presentation standards maintained Manage contractors, complaints and third-party service issues Maintain safe working procedures and update risk controls Oversee risk register and ensure actions are completed Act as lead for major incidents and escalated risks Act as key operational contact for clients and support/lead meetings Resident Engagement Lead resident engagement and support the Community team to deliver excellent service Implement engagement strategies, including communication and events Drive resident feedback and reviews, improving service and satisfaction KPIs Deliver ESG and social value initiatives and maintain reporting records People Management Lead, coach and develop the onsite team Model company values and behaviours Drive performance through objectives, reviews and regular meetings Ensure compliance with policies, processes and regulations Promote strong communication and team engagement Identify development needs and provide coaching/mentoring Support recruitment, training and talent development Who You Are You'll be an experienced residential property professional with strong sector knowledge Knowledgeable in regulations (RICS, ARMA-Q, H&S) and able to apply them Committed to ongoing professional development Confident communicator with strong customer service and negotiation skills Strong leader and team player who delivers results through people IT proficient (Microsoft Office and databases) Highly organised with strong planning and decision-making skills Skilled in coaching, mentoring and giving feedback Commercially and financially astute Relevant qualifications (TPI BTR Level 4 / ARLA desirable) Health & Safety certifications (IOSH, First Aid, Fire Marshal, Mental Health desirable) And So Much More: From leading daily operations to guiding your team with strategy and support, you'll ensure everything is aligned and performing seamlessly across the community. What we're looking for: Comparable property management experience (residential or hospitality) Strong understanding of building management and Health & Safety Proven ability to manage budgets effectively Excellent people management skills with experience leading large teams A track record of developing high-performing teams in a fast-paced environment Outstanding customer service standards High levels of energy, drive, and enthusiasm Strong communication, influencing, and relationship skills Ability to work proactively and use initiative in a competitive market Desirable: Health & Safety qualification ARLA qualification IRPM foundation level qualification (or willingness to work towards) And here's what we offer; We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here it's about being part of a company that truly cares & supports you Here's a little glimpse into our bubble benefits; Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need Company pension scheme & medical Cover for your long-term health & to help plan for the future Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues Enhanced sick pay & family leave to take care of yourself & your loved ones Life events for those big milestones like your child's first day at school or when you get the keys to your new home we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub Cycle to work scheme to help you get to work in a healthier, greener way Study support to help you grow & reach your goals Long service awards to celebrate every mile stone with us Employee assistance & counselling for those times when you need a little bit of extra support & the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you If you're excited about making a real impact and being part of something special, we can't wait to hear from you Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Head of Sales Reporting to the General Manager, you will play a key leadership role in an independent property management company, spearheading sales growth and performance across a three-branch network in South Wales. Job Purpose To drive revenue growth by fostering a high-performance sales culture and delivering consistent market share gains across the network. The Head of Sales will connect strategic business objectives with front-line execution, ensuring the company remains the agent of choice through exceptional customer service and proactive business development. Key Responsibilities Develop and implement a comprehensive business plan to maximise market share across South Wales. Identify opportunities for organic growth and lead the successful launch of new branches. Collaborate with the General Manager to deliver effective marketing strategies focused on lead generation. Audit underperforming branches, diagnose issues, and implement corrective actions. Establish and maintain robust KPI frameworks to drive accountability and performance. Support the development and delivery of team targets and incentive structures. Oversee the full employee lifecycle, including recruitment, coaching, and performance management. Optimise the sales pipeline from valuation through to exchange, reducing fall-through rates. Manage sales budgets to ensure efficient and cost-effective branch operations. Report to the Senior Leadership Team on forecasts, market risks, and emerging trends. Review and communicate bonus performance and earnings clearly and effectively. Continuously assess and improve existing processes to enhance operational efficiency. Introduce new systems and services, including the use of AI, to drive organisational performance. Attend and contribute to management meetings. Represent the business at networking and business development events, including those outside core hours where required. Manage relationships and contracts with suppliers and partners. Maintain the highest standards of customer service across all branches. Handle escalated sales complaints professionally and effectively. Oversee AML compliance at a senior level, ensuring audits and training are completed. Undertake general office management duties as required. Hours Monday to Friday (phone number removed)pm For further details and a confidential chat, please call Neil on (phone number removed). (NLR is acting as an Employment Agency on behalf of its Client)
May 06, 2026
Full time
Head of Sales Reporting to the General Manager, you will play a key leadership role in an independent property management company, spearheading sales growth and performance across a three-branch network in South Wales. Job Purpose To drive revenue growth by fostering a high-performance sales culture and delivering consistent market share gains across the network. The Head of Sales will connect strategic business objectives with front-line execution, ensuring the company remains the agent of choice through exceptional customer service and proactive business development. Key Responsibilities Develop and implement a comprehensive business plan to maximise market share across South Wales. Identify opportunities for organic growth and lead the successful launch of new branches. Collaborate with the General Manager to deliver effective marketing strategies focused on lead generation. Audit underperforming branches, diagnose issues, and implement corrective actions. Establish and maintain robust KPI frameworks to drive accountability and performance. Support the development and delivery of team targets and incentive structures. Oversee the full employee lifecycle, including recruitment, coaching, and performance management. Optimise the sales pipeline from valuation through to exchange, reducing fall-through rates. Manage sales budgets to ensure efficient and cost-effective branch operations. Report to the Senior Leadership Team on forecasts, market risks, and emerging trends. Review and communicate bonus performance and earnings clearly and effectively. Continuously assess and improve existing processes to enhance operational efficiency. Introduce new systems and services, including the use of AI, to drive organisational performance. Attend and contribute to management meetings. Represent the business at networking and business development events, including those outside core hours where required. Manage relationships and contracts with suppliers and partners. Maintain the highest standards of customer service across all branches. Handle escalated sales complaints professionally and effectively. Oversee AML compliance at a senior level, ensuring audits and training are completed. Undertake general office management duties as required. Hours Monday to Friday (phone number removed)pm For further details and a confidential chat, please call Neil on (phone number removed). (NLR is acting as an Employment Agency on behalf of its Client)
Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive team in Burnley . Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people. As Store Manager , you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development. If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you! Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) Please note this opportunity will require the successful candidate to work 35 hours across a 7-day working week, including Saturdays and Sundays on a rota basis. To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised. You will have: Experience in a performance driven retail/customer centric environment Experience of managing people Ability to lift and carry bags of stock up to 10kg's Ability to build, retain and develop a team Strong drive to achieve results through others Ability to delegate, coach and listen Ability to manage time under conflicting priorities Ability to motivate self and others An open and adaptable approach to change and be able to support others through it Experience of communicating with a diverse workforce and customer base Ability to establish and maintain successful retail processes and merchandising IT literacy and numeracy skills What we offer in return: Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme, Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from ' Currys ' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. Blue Light Card scheme You Did It Awards - recognition awards from £100-250. Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. Supporting statements and anonymisation Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
May 06, 2026
Full time
Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive team in Burnley . Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people. As Store Manager , you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development. If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you! Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) Please note this opportunity will require the successful candidate to work 35 hours across a 7-day working week, including Saturdays and Sundays on a rota basis. To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised. You will have: Experience in a performance driven retail/customer centric environment Experience of managing people Ability to lift and carry bags of stock up to 10kg's Ability to build, retain and develop a team Strong drive to achieve results through others Ability to delegate, coach and listen Ability to manage time under conflicting priorities Ability to motivate self and others An open and adaptable approach to change and be able to support others through it Experience of communicating with a diverse workforce and customer base Ability to establish and maintain successful retail processes and merchandising IT literacy and numeracy skills What we offer in return: Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme, Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from ' Currys ' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. Blue Light Card scheme You Did It Awards - recognition awards from £100-250. Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. Supporting statements and anonymisation Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
As a Store Manager at Vision Express, you're responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You'll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You'll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You're responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Monitor and analyse sales performance data to identify areas for improvement and encourage this within your team to meet or exceed sales targets and drive business growth Support your colleagues in store with your strong leadership and management skills Great communication and rapport building to translate professional terminology into language understanding to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Support with the instore recruitment process Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'. Anything else you should know? Sales and performance-based bonus Targeted incentives Competitive pension scheme Private medical cover for you and your family Life Assurance - 4 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
May 06, 2026
Full time
As a Store Manager at Vision Express, you're responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You'll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You'll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You're responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Monitor and analyse sales performance data to identify areas for improvement and encourage this within your team to meet or exceed sales targets and drive business growth Support your colleagues in store with your strong leadership and management skills Great communication and rapport building to translate professional terminology into language understanding to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Support with the instore recruitment process Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'. Anything else you should know? Sales and performance-based bonus Targeted incentives Competitive pension scheme Private medical cover for you and your family Life Assurance - 4 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
Team Manager - Customer Service & Administration Salary: Up to £32,000 per annum plus a 5% annual bonus - OTE £33600 Location: Portsmouth J ob Type: Full-time, Monday to Friday- Hybrid available after probation Plus, fantastic benefits which include the following: Employee assistance programme Huge Discounts on vehicles Competitive salary with bonus potential Onsite parking and nursery Hybrid working (2 days from home per week) Volunteer days Life assurance Complimentary office refreshments Generous pension scheme (up to 15% employer contribution) Wellbeing initiatives, including monthly wellbeing hour and events Private medical insurance 25 days annual leave + bank holidays Employee discounts and retail perks The Role We are looking for a motivated and experienced Team Leader / Team Manager to join our client's growing team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about leading people, driving performance, and delivering exceptional results. You will be responsible for overseeing day-to-day operations, supporting team development, and ensuring high standards are consistently met. You will also be expected to be in the thick of the department completing daily tasks alongside leading the team Key Responsibilities To provide support and lead a team within a specialist department To work closely with a senior manager to lead and develop a well-established team To assist clients with their needs via email and on the telephone Lead, motivate, and develop a team to achieve performance targets Monitor productivity, quality, and service levels Provide coaching, training, and ongoing support to team members Liaise with other departments and senior stakeholders Manage workflow and allocate tasks effectively To produce reports and complete administrative tasks to support the department Handle escalations and resolve issues promptly Ensure compliance with company policies and procedures Contribute to continuous improvement initiatives About You Previous experience of team management / team leadership is required Strong leadership and communication skills Ability to motivate and engage a team Experience of coaching and developing others is required Organised with excellent problem-solving abilities Comfortable working in a fast-paced environment Results-driven with a proactive approach What's on Offer Competitive salary up to £32,000 Opportunities for career progression Supportive and collaborative working environment Ongoing training and development How to Apply If you're ready to take the next step in your career and make a real impact, we'd love to hear from you. Apply now with your CV.
May 06, 2026
Full time
Team Manager - Customer Service & Administration Salary: Up to £32,000 per annum plus a 5% annual bonus - OTE £33600 Location: Portsmouth J ob Type: Full-time, Monday to Friday- Hybrid available after probation Plus, fantastic benefits which include the following: Employee assistance programme Huge Discounts on vehicles Competitive salary with bonus potential Onsite parking and nursery Hybrid working (2 days from home per week) Volunteer days Life assurance Complimentary office refreshments Generous pension scheme (up to 15% employer contribution) Wellbeing initiatives, including monthly wellbeing hour and events Private medical insurance 25 days annual leave + bank holidays Employee discounts and retail perks The Role We are looking for a motivated and experienced Team Leader / Team Manager to join our client's growing team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about leading people, driving performance, and delivering exceptional results. You will be responsible for overseeing day-to-day operations, supporting team development, and ensuring high standards are consistently met. You will also be expected to be in the thick of the department completing daily tasks alongside leading the team Key Responsibilities To provide support and lead a team within a specialist department To work closely with a senior manager to lead and develop a well-established team To assist clients with their needs via email and on the telephone Lead, motivate, and develop a team to achieve performance targets Monitor productivity, quality, and service levels Provide coaching, training, and ongoing support to team members Liaise with other departments and senior stakeholders Manage workflow and allocate tasks effectively To produce reports and complete administrative tasks to support the department Handle escalations and resolve issues promptly Ensure compliance with company policies and procedures Contribute to continuous improvement initiatives About You Previous experience of team management / team leadership is required Strong leadership and communication skills Ability to motivate and engage a team Experience of coaching and developing others is required Organised with excellent problem-solving abilities Comfortable working in a fast-paced environment Results-driven with a proactive approach What's on Offer Competitive salary up to £32,000 Opportunities for career progression Supportive and collaborative working environment Ongoing training and development How to Apply If you're ready to take the next step in your career and make a real impact, we'd love to hear from you. Apply now with your CV.
Role overview As an Assistant Store Manager at Vision Express, you'll support the Store Manager in overseeing the daily operations of the store. This can include managing the team, ensuring excellent customer service, achieving sales targets, and maintaining the high standards of visual merchandising and store presentation. You'll assist with administrative tasks such as stock ordering and management, cash handling and reporting. You'll play a key role in creating a positive and productive work environment, ensuring the store meets the business objectives. All our colleagues play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Show strong leadership and management skills to be able to support your colleagues in store Great communication and rapport building to translate professional terminology into language understanding to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Monitor and analyse sales performance data to identify areas for improvement Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'. Anything else you should know? Sales and performance-based bonus Targeted incentives Competitive pension scheme Private Medical Cover for you Life Assurance - 4 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash plan, Additional Life Cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
May 06, 2026
Full time
Role overview As an Assistant Store Manager at Vision Express, you'll support the Store Manager in overseeing the daily operations of the store. This can include managing the team, ensuring excellent customer service, achieving sales targets, and maintaining the high standards of visual merchandising and store presentation. You'll assist with administrative tasks such as stock ordering and management, cash handling and reporting. You'll play a key role in creating a positive and productive work environment, ensuring the store meets the business objectives. All our colleagues play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Show strong leadership and management skills to be able to support your colleagues in store Great communication and rapport building to translate professional terminology into language understanding to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Monitor and analyse sales performance data to identify areas for improvement Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'. Anything else you should know? Sales and performance-based bonus Targeted incentives Competitive pension scheme Private Medical Cover for you Life Assurance - 4 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash plan, Additional Life Cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
.Transport Supervisor page is loaded Transport Supervisorlocations: Polypipe Doncaster Broomhouse Lanetime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: April 30, 2026 (10 days left to apply)job requisition id: JR101922Closing Date for Application:Wednesday 29/04/2026 Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products. Role: The Transport Supervisor will have excellent communication skills liaising with management, employees and external service providers in a professional manner, working closely with all internal stakeholders in order to provide an effective and proficient service to all customers.Main duties will include overseeing the daily transportation operations, including scheduling and routing while ensuring compliance with transportation laws and regulations. Key Responsibilities: Take direction from the Transport Manager in the management of activities related to dispatching, routing and tracking of delivery vehicles Plan, organise and manage the work of subordinate staff to ensure that the daily transport plan is accomplished in a manner consistent with organisational requirements Assist with investigations to verify and resolve customer complaints Conduct accident investigations and maintain safety standards Maintain vehicles in optimal condition and manage repair schedules Monitor transportation costs and optimize budgets Ensure compliance with all legislation relating to operation of goods vehicles & driver licencing Uphold schedules and policy changes Collaborate with departmental staff members in order to deliver agreed policies, procedures, goals and objectives Coach, train and develop your team to enable them to continuously improve their performance, professionalism and competence Ensure all activities are carried out whilst complying with all measures introduced by the company with respect to Health, Safety and Environment Skills & Requirements: Transport/Logistics or Distribution experience in a fast-paced environment whilst leading a team is essential for this role Up to date knowledge of H&S regulations within a transport environment Self motivated and have the ability to make decisions on own initiative Excellent organisational skills Strong communication skills and the ability to communicate at all levels Working Hours & Benefits: Monday - Friday 6:00am until 2:30pm 25 days holiday entitlement Contributory pension scheme - matched up to 8% Life assurance Enhanced Maternity & Paternity pay Save as you earn Sharesave Scheme Cycle to work scheme Free flu vouchers Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services. Staff discount on all Genuit Group products Free on-site parkingHere at the Genuit Group we recognise and develop the contribution our people make to the Group's success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.At Polypipe we recognise the contribution our people make to our success and are committed to attracting talent from a wide and diverse pool.Our people are the heart and soul of our business, and we know that they are the key to ensuring our long-term sustainability, enabling us to be flexible and responsive to the needs of our customers and the wider construction industry, and we offer rewarding career opportunities to individuals who share our values and are passionate about making a positive impact.And that is why we are passionate about developing a culture of trust and innovation, one that values and celebrates the contributions of each and every team member. It is our people who will ensure that our success is sustainable, supporting each other and being flexible and responsive to the demands of our customers and the marketplace.
May 06, 2026
Full time
.Transport Supervisor page is loaded Transport Supervisorlocations: Polypipe Doncaster Broomhouse Lanetime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: April 30, 2026 (10 days left to apply)job requisition id: JR101922Closing Date for Application:Wednesday 29/04/2026 Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products. Role: The Transport Supervisor will have excellent communication skills liaising with management, employees and external service providers in a professional manner, working closely with all internal stakeholders in order to provide an effective and proficient service to all customers.Main duties will include overseeing the daily transportation operations, including scheduling and routing while ensuring compliance with transportation laws and regulations. Key Responsibilities: Take direction from the Transport Manager in the management of activities related to dispatching, routing and tracking of delivery vehicles Plan, organise and manage the work of subordinate staff to ensure that the daily transport plan is accomplished in a manner consistent with organisational requirements Assist with investigations to verify and resolve customer complaints Conduct accident investigations and maintain safety standards Maintain vehicles in optimal condition and manage repair schedules Monitor transportation costs and optimize budgets Ensure compliance with all legislation relating to operation of goods vehicles & driver licencing Uphold schedules and policy changes Collaborate with departmental staff members in order to deliver agreed policies, procedures, goals and objectives Coach, train and develop your team to enable them to continuously improve their performance, professionalism and competence Ensure all activities are carried out whilst complying with all measures introduced by the company with respect to Health, Safety and Environment Skills & Requirements: Transport/Logistics or Distribution experience in a fast-paced environment whilst leading a team is essential for this role Up to date knowledge of H&S regulations within a transport environment Self motivated and have the ability to make decisions on own initiative Excellent organisational skills Strong communication skills and the ability to communicate at all levels Working Hours & Benefits: Monday - Friday 6:00am until 2:30pm 25 days holiday entitlement Contributory pension scheme - matched up to 8% Life assurance Enhanced Maternity & Paternity pay Save as you earn Sharesave Scheme Cycle to work scheme Free flu vouchers Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services. Staff discount on all Genuit Group products Free on-site parkingHere at the Genuit Group we recognise and develop the contribution our people make to the Group's success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.At Polypipe we recognise the contribution our people make to our success and are committed to attracting talent from a wide and diverse pool.Our people are the heart and soul of our business, and we know that they are the key to ensuring our long-term sustainability, enabling us to be flexible and responsive to the needs of our customers and the wider construction industry, and we offer rewarding career opportunities to individuals who share our values and are passionate about making a positive impact.And that is why we are passionate about developing a culture of trust and innovation, one that values and celebrates the contributions of each and every team member. It is our people who will ensure that our success is sustainable, supporting each other and being flexible and responsive to the demands of our customers and the marketplace.
An exciting opportunity to join Heriot Watt University as our Employee Relations Manager. This role will build on strong relationships with managers and employees and also with our recognised trade unions and representatives leading on employee relations. Location: Based in Edinburgh Salary: Grade 8 £47,389 - £58,225 Reward and Benefits: 33 days annual leave, plus 9 buildings closed days for all full time staff (part time workers pro rata their FTE). Use our total rewards calculator: to see the value of benefits provided by Heriot Watt University. About our School/Directorate and Team Covering all University Campuses internationally, the HR Directorate provides a range of strategic and operational HR support and guidance to the leaders, managers and employees of the University. The services cover the full employee cycle from the point of attracting staff as potential employees, through their recruitment and induction, career development and reward and recognition. There are HR colleagues based in Edinburgh, Dubai and Malaysia organised around six divisions: Talent Acquisition, Professional & Organisational Development, Reward & Wellbeing, People Partnering, Shared HR Operations and Payroll. Context and Background Leading the employee relations team, this role will continue to develop the strong work undertaken in managing the relationships and ensuring positive engagement with our recognised trade unions and representatives, during a period of considerable change and challenge at the university and sector in general. The University works with four trade unions: University and College Union (UCU), UNISON Unite and EIS. The role will be a subject matter expert in employment law and practice and will have a key role in the continued development and management of advice given to line managers and employees in employee relations cases, as well as leading on more complex cases. It will also provide assurance for the HR leadership team on current and changes in employment law and practice, providing direction and advice to HR colleagues on policy change and development. Purpose of Role Lead on Employee Relations matters, including engagement with trade unions and the management of the formal consultation (and negotiation where appropriate). Take lead responsibility for assessing current and future employment legislation, keeping updated on best practice and higher education sector trends, providing guidance and recommendations as a subject matter expert. Be a subject matter expert in employee relations cases such as discipline, grievance and performance management. Provide overarching guidance and assurance of policy development work, ensuring that all policies are in line with good practice and employment legislation. Summary of Key Duties and Responsibilities Actively develop the relationship with the trade unions in the UK, promoting positive partnership working and a culture of open, timely and meaningful consultation. In times of industrial action, lead on related processes including but not limited to accurate recording of strike activity / ASOS and management of related processes. In any large scale organisational change programmes, lead on the administration and technical requirements of such programmes. Provide advice on complex individual cases, ensuring that University policies are followed and managers and impacted staff are supported throughout. Support cases that could or do result in Employment Tribunal proceedings, providing a strategic approach to the management of claims, with guidance and support from the Head of HR Operations. Line manage and/or manage project work which may include project teams from across the University. Be an integral part of a review of how ER case work is managed, seeking to deliver an effective and efficient service and way of working. Collaborate within HR and with the trade unions (and other stakeholders) to improve the quality and coverage of HR policies, ensuring they are fit for purpose. Collaborate with the Employee Engagement team and other stakeholders around improving the staff experience. Assist in the devising and implementing of in house training for managers on relevant subjects. Assist in the devising and implementing of in house training for HR colleagues in specialist knowledge. Draft reports and prepare project updates. Aid in further developing key statistics and reports on ER activity. Manage Joint Union and Management meetings agendas, notes and actions. Manage Joint Policy Trade Union meeting agenda, notes and actions; lead on key ER projects. Manage the policy review plan, providing advice and guidance to policy owners. Education, Qualifications & Experience Essential Educated to first degree level or equivalent or equivalent practical experience in the workplace. Experience of working in a unionised environment with a track record of building effective partnership style relationships. Ability to persuade, motivate and lead others; competent in the use of relevant IT packages - particularly confident in producing, manipulating and interpreting data. Demonstrable substantial professional expertise in employee relations and relevant employment legislation and best practice. People management experience, setting goals and standards, guiding and coaching colleagues, including ideally experience of operating in a matrix structure. Strong written communication skills - ability to prepare papers and presentations. Demonstrable excellent customer service. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment. High level project management, planning and organisational skills with the ability to prioritise major developments and to function effectively in a pressured environment. Employment law subject matter expertise, knowledge and practical experience. Desirable Experience of working on major organisational change programmes as either a senior business partner or ER lead. Professional qualification or membership of a professional body (CIPD). Experience of working in higher education or a similar public sector unionised environment. Equality, diversity and flexible working Heriot Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are about maximising potential and creating a culture of inclusion for all. Heriot Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website and also our award winning work in Disability Inclusive Science Careers We welcome and will consider flexible working patterns e.g. part time working and job share options. Use our total rewards calculator: to see the value of benefits provided by Heriot Watt University.
May 06, 2026
Full time
An exciting opportunity to join Heriot Watt University as our Employee Relations Manager. This role will build on strong relationships with managers and employees and also with our recognised trade unions and representatives leading on employee relations. Location: Based in Edinburgh Salary: Grade 8 £47,389 - £58,225 Reward and Benefits: 33 days annual leave, plus 9 buildings closed days for all full time staff (part time workers pro rata their FTE). Use our total rewards calculator: to see the value of benefits provided by Heriot Watt University. About our School/Directorate and Team Covering all University Campuses internationally, the HR Directorate provides a range of strategic and operational HR support and guidance to the leaders, managers and employees of the University. The services cover the full employee cycle from the point of attracting staff as potential employees, through their recruitment and induction, career development and reward and recognition. There are HR colleagues based in Edinburgh, Dubai and Malaysia organised around six divisions: Talent Acquisition, Professional & Organisational Development, Reward & Wellbeing, People Partnering, Shared HR Operations and Payroll. Context and Background Leading the employee relations team, this role will continue to develop the strong work undertaken in managing the relationships and ensuring positive engagement with our recognised trade unions and representatives, during a period of considerable change and challenge at the university and sector in general. The University works with four trade unions: University and College Union (UCU), UNISON Unite and EIS. The role will be a subject matter expert in employment law and practice and will have a key role in the continued development and management of advice given to line managers and employees in employee relations cases, as well as leading on more complex cases. It will also provide assurance for the HR leadership team on current and changes in employment law and practice, providing direction and advice to HR colleagues on policy change and development. Purpose of Role Lead on Employee Relations matters, including engagement with trade unions and the management of the formal consultation (and negotiation where appropriate). Take lead responsibility for assessing current and future employment legislation, keeping updated on best practice and higher education sector trends, providing guidance and recommendations as a subject matter expert. Be a subject matter expert in employee relations cases such as discipline, grievance and performance management. Provide overarching guidance and assurance of policy development work, ensuring that all policies are in line with good practice and employment legislation. Summary of Key Duties and Responsibilities Actively develop the relationship with the trade unions in the UK, promoting positive partnership working and a culture of open, timely and meaningful consultation. In times of industrial action, lead on related processes including but not limited to accurate recording of strike activity / ASOS and management of related processes. In any large scale organisational change programmes, lead on the administration and technical requirements of such programmes. Provide advice on complex individual cases, ensuring that University policies are followed and managers and impacted staff are supported throughout. Support cases that could or do result in Employment Tribunal proceedings, providing a strategic approach to the management of claims, with guidance and support from the Head of HR Operations. Line manage and/or manage project work which may include project teams from across the University. Be an integral part of a review of how ER case work is managed, seeking to deliver an effective and efficient service and way of working. Collaborate within HR and with the trade unions (and other stakeholders) to improve the quality and coverage of HR policies, ensuring they are fit for purpose. Collaborate with the Employee Engagement team and other stakeholders around improving the staff experience. Assist in the devising and implementing of in house training for managers on relevant subjects. Assist in the devising and implementing of in house training for HR colleagues in specialist knowledge. Draft reports and prepare project updates. Aid in further developing key statistics and reports on ER activity. Manage Joint Union and Management meetings agendas, notes and actions. Manage Joint Policy Trade Union meeting agenda, notes and actions; lead on key ER projects. Manage the policy review plan, providing advice and guidance to policy owners. Education, Qualifications & Experience Essential Educated to first degree level or equivalent or equivalent practical experience in the workplace. Experience of working in a unionised environment with a track record of building effective partnership style relationships. Ability to persuade, motivate and lead others; competent in the use of relevant IT packages - particularly confident in producing, manipulating and interpreting data. Demonstrable substantial professional expertise in employee relations and relevant employment legislation and best practice. People management experience, setting goals and standards, guiding and coaching colleagues, including ideally experience of operating in a matrix structure. Strong written communication skills - ability to prepare papers and presentations. Demonstrable excellent customer service. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment. High level project management, planning and organisational skills with the ability to prioritise major developments and to function effectively in a pressured environment. Employment law subject matter expertise, knowledge and practical experience. Desirable Experience of working on major organisational change programmes as either a senior business partner or ER lead. Professional qualification or membership of a professional body (CIPD). Experience of working in higher education or a similar public sector unionised environment. Equality, diversity and flexible working Heriot Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are about maximising potential and creating a culture of inclusion for all. Heriot Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website and also our award winning work in Disability Inclusive Science Careers We welcome and will consider flexible working patterns e.g. part time working and job share options. Use our total rewards calculator: to see the value of benefits provided by Heriot Watt University.
Assistant Manager Retail Bristol £29,000 + Bonus Ready to take the next step as an Assistant Manager in a fast paced retail environment where you can really develop and progress? We are recruiting for an Assistant Manager to join a busy, customer focused retail store in Bristol. This is a great opportunity for an experienced Assistant Manager or Supervisor who wants more responsibility, more development and a clear path forward in retail. As an Assistant Manager, you will support the Store Manager in leading the team, driving performance and delivering an outstanding retail experience. What's in it for you? Salary of £29,000 plus annual bonus Generous staff discount across a range of well known sport and lifestyle brands 33 days holiday with the option to buy more Ongoing training and development, including leadership support and brand led sessions Access to confidential wellbeing support Discounts on everyday spending including travel, groceries and gym memberships The Role: Support the day to day running of the retail store as Assistant Manager Drive sales and key retail KPIs through strong leadership Take ownership of the store in the Store Manager's absence Maintain high standards across visual merchandising, stock and operations Coach and develop your team to succeed in retail About You: Experience as an Assistant Manager or Supervisor within retail Commercially aware with a track record of driving results in retail A confident leader who can take ownership of a retail environment Passionate about people, service and progression If you are an Assistant Manager looking to build your career in retail with a growing business that invests in its people, apply now. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH35723
May 06, 2026
Full time
Assistant Manager Retail Bristol £29,000 + Bonus Ready to take the next step as an Assistant Manager in a fast paced retail environment where you can really develop and progress? We are recruiting for an Assistant Manager to join a busy, customer focused retail store in Bristol. This is a great opportunity for an experienced Assistant Manager or Supervisor who wants more responsibility, more development and a clear path forward in retail. As an Assistant Manager, you will support the Store Manager in leading the team, driving performance and delivering an outstanding retail experience. What's in it for you? Salary of £29,000 plus annual bonus Generous staff discount across a range of well known sport and lifestyle brands 33 days holiday with the option to buy more Ongoing training and development, including leadership support and brand led sessions Access to confidential wellbeing support Discounts on everyday spending including travel, groceries and gym memberships The Role: Support the day to day running of the retail store as Assistant Manager Drive sales and key retail KPIs through strong leadership Take ownership of the store in the Store Manager's absence Maintain high standards across visual merchandising, stock and operations Coach and develop your team to succeed in retail About You: Experience as an Assistant Manager or Supervisor within retail Commercially aware with a track record of driving results in retail A confident leader who can take ownership of a retail environment Passionate about people, service and progression If you are an Assistant Manager looking to build your career in retail with a growing business that invests in its people, apply now. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH35723
About us Salary - Competitive Work Type - Onsite - 3 days office / flexible arrangements available Job Location - WINDERMERE - LINGLEY MERE, LINGLEY MERE, LINGLEY GREEN AVENUE, GREAT SANKEY, WARRINGTON, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Car cash allowance - £5,000 Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose The Commercial Business Manager - IT Procurement is responsible for strategically managing the sourcing and procurement of IT products and services to ensure cost efficiency, compliance, and alignment with business objectives. This role bridges the needs of the Technology Services team with commercial strategy, driving contractor performance and procurement delivery. What you'll be doing Leadership of a specific spend category team, comprising a market management, sourcing delivery, and supplier collaboration capability. Responsible for building influential relationships with relevant business stakeholders through the implementation of the full business partnering model. Lead the development and implementation of highly complex, business critical and high spend (greater than £150M) market strategies, influencing annual spend of more than £80M per annum. Oversight of the team in their delivery of market, sourcing and supplier collaboration led value. Responsible for facilitating the delivery of multi-million pound savings and defined benefits, working in collaboration with all relevant stakeholders, approved by Finance, and applied to budgets, where applicable. Lead the annual business planning process for the specific spend category and relevant stakeholders. Lead regular external market benchmark assessments, reflected in the integrated market strategies, to include competitor market watch assessments, market trend analysis, market dynamics and innovation. Active management of business compliance to the Procurement Policy specific to spend category, whilst ensuring workload management & prioritisation and agile working methodologies are adopted for qualified opportunities. Recognised throughout UU and the external market for their market, sourcing and supplier collaboration management expertise. Bring innovation, insights, and ideas back into UU to solve real business problems and to support the delivery and success of the business. Lead a team of motivated and talented commercial professionals, fostering team-work, coaching, challenging, promoting talent management, with a succession plan implemented. Technical Skills & Experience Extensive experience in a reputable organisation, or experience working in a equivalent Role. Preferably degree educated, with a relevant post-graduate qualification (e.g. CIPS,RICS, MBA, MSC) Significant experience of leading business critical spend categories, sourcing strategies, and strategic supplier relationships. Proven senior level stakeholder management and business partnering skillset. A demonstrable level of line management experience. Proven level of negotiation and dispute resolution skill set. Politically savvy, with the ability to use exemplary direct and indirect influencing strategies. Demonstrable level of problem-solving experience and in large, complex organisations Experience with cross-functional collaborative working methods. Detailed knowledge of the Utilities market sector. Project management experience would be an advantage Knowledge of vendor evaluation, selection, and management to engage with external technology partners effectively. Extensive knowledge of Information Technology industry regulations and data privacy laws to ensure technology practices align with legal requirements Understanding of the Commercial role in IT governance, IT strategy and Enterprise architecture. Proficient understanding of IT delivery methodologies such as agile project management and DevOps Proficient understanding of IT service management, including incident and problem management tools and support processes. Qualifications Essential Qualifications Degree educated, with a relevant post-graduate qualification (e.g. CIPS,RICS, MBA, MSC) Desirable Specific knowledge of Technology use in Utilities or Energy Sector. E.g. Water Network Management Systems, Geospatial, SatelliteKnowledge of OT and its impact on the Technology Services Estate Other We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
May 06, 2026
Full time
About us Salary - Competitive Work Type - Onsite - 3 days office / flexible arrangements available Job Location - WINDERMERE - LINGLEY MERE, LINGLEY MERE, LINGLEY GREEN AVENUE, GREAT SANKEY, WARRINGTON, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Car cash allowance - £5,000 Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose The Commercial Business Manager - IT Procurement is responsible for strategically managing the sourcing and procurement of IT products and services to ensure cost efficiency, compliance, and alignment with business objectives. This role bridges the needs of the Technology Services team with commercial strategy, driving contractor performance and procurement delivery. What you'll be doing Leadership of a specific spend category team, comprising a market management, sourcing delivery, and supplier collaboration capability. Responsible for building influential relationships with relevant business stakeholders through the implementation of the full business partnering model. Lead the development and implementation of highly complex, business critical and high spend (greater than £150M) market strategies, influencing annual spend of more than £80M per annum. Oversight of the team in their delivery of market, sourcing and supplier collaboration led value. Responsible for facilitating the delivery of multi-million pound savings and defined benefits, working in collaboration with all relevant stakeholders, approved by Finance, and applied to budgets, where applicable. Lead the annual business planning process for the specific spend category and relevant stakeholders. Lead regular external market benchmark assessments, reflected in the integrated market strategies, to include competitor market watch assessments, market trend analysis, market dynamics and innovation. Active management of business compliance to the Procurement Policy specific to spend category, whilst ensuring workload management & prioritisation and agile working methodologies are adopted for qualified opportunities. Recognised throughout UU and the external market for their market, sourcing and supplier collaboration management expertise. Bring innovation, insights, and ideas back into UU to solve real business problems and to support the delivery and success of the business. Lead a team of motivated and talented commercial professionals, fostering team-work, coaching, challenging, promoting talent management, with a succession plan implemented. Technical Skills & Experience Extensive experience in a reputable organisation, or experience working in a equivalent Role. Preferably degree educated, with a relevant post-graduate qualification (e.g. CIPS,RICS, MBA, MSC) Significant experience of leading business critical spend categories, sourcing strategies, and strategic supplier relationships. Proven senior level stakeholder management and business partnering skillset. A demonstrable level of line management experience. Proven level of negotiation and dispute resolution skill set. Politically savvy, with the ability to use exemplary direct and indirect influencing strategies. Demonstrable level of problem-solving experience and in large, complex organisations Experience with cross-functional collaborative working methods. Detailed knowledge of the Utilities market sector. Project management experience would be an advantage Knowledge of vendor evaluation, selection, and management to engage with external technology partners effectively. Extensive knowledge of Information Technology industry regulations and data privacy laws to ensure technology practices align with legal requirements Understanding of the Commercial role in IT governance, IT strategy and Enterprise architecture. Proficient understanding of IT delivery methodologies such as agile project management and DevOps Proficient understanding of IT service management, including incident and problem management tools and support processes. Qualifications Essential Qualifications Degree educated, with a relevant post-graduate qualification (e.g. CIPS,RICS, MBA, MSC) Desirable Specific knowledge of Technology use in Utilities or Energy Sector. E.g. Water Network Management Systems, Geospatial, SatelliteKnowledge of OT and its impact on the Technology Services Estate Other We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Job Description The Head of Operational and Regulatory Change will be responsible for ensuring that change and process improvements are resourced, analysed, risk managed and delivered successfully on time, within budget and to a consistently high quality - working with the operational product, development, testing, implementation, and business teams through to live. The role will be responsible for business analysis and execution and project management working in conjunction with the Product Delivery Manager and key stakeholders in relation to the prioritisation of changes. The successful candidate will have experience in the change profession operating at a senior level, managing change teams such as business analysis, delivery teams and project management teams and with a proven track record of successfully delivering change of all scale from small change to large initiatives. Evidence of the ability to influence and to develop strong relationships at all levels is key, as is the need for excellent communication skills. What does the job involve? Own and maintain the governance model and process for Business Analysis and Project Management. Manage a team of project managers and change managers in Operational Change to effectively deliver change in a consistent and robust manner. Leading and engaging the Analysis teams to deliver a portfolio of change and process improvement in line with agreed timescales, costs, and quality. Developing and maintaining strong working relations with senior management across business areas and with key internal and external stakeholders. Championing and fostering a culture of continuous improvement across the Business Analysis and project management teams, focusing on operational efficiency through operational change. Engage and collaborate with business teams ensuring change is captured and fed into the change process. Ensuring the Operational and Regulatory change function continuously improves business resilience and efficiency, delivering improved service and/or reducing costs for customers & advisers. Leading the analysis for large and ad hoc projects/initiatives through to successful implementation Alongside the Product Delivery Manager maintaining and driving the 'book of work' for Operational Change; to monitor and track change, drive change and escalate issues where appropriate. Produce appropriate MI to support the change process. Preparing, agreeing, and managing project / team budgets. In conjunction with the Head of Customer Operations and Product Delivery Manager; developing and implementing strategic people plans for the Business Analysis and Project Management teams, to include recruitment, performance management, training and development, succession planning and staff engagement, to build and support a high performing team, Maintaining a detailed knowledge of industry developments, including legislative change, current best practice, and relevant contacts within the industry. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Competence Experience at a senior level in operational change or business change roles Strong leadership and management skills; role model, acts inclusively, provides direction and clarity to own teams and wider business People management - engages and motivate teams to analysis teams work collaboratively and meet stretching goals. Actively seeks to improve others by providing constructive feedback, coaching, and mentoring Stakeholder management; builds and maintains positive relationships, including at Director level Strategic planning and delivery Sharing / adopting common practices across the Operational Change team Customer focused Project management (large and small) Highly effective communication skills, verbal and written Critical / creative thinking; effective problem-solving and decision-making skills Operational resilience and business continuity Technology and Operational risk Knowledge of the platform business, including CASS Knowledge & skills Experience of multiple project delivery methodologies e.g. Agile, SDLC, SAFe Experience of delivering in a financially regulated environment desirable Financial services industry knowledge, e.g. pensions, investments and stockbroking, would be desirable Strong verbal and written communication skills Ability to build and manage effective relationships Good business/commercial knowledge Analytical skills/problem solving Planning and organisational skills High attention to detail About AJ Bell AJ Bell is one of the UK's fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer 28 days holiday, increasing with service + buy/sell scheme + bank holidays 8% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. For new starters, there's an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
May 06, 2026
Full time
Job Description The Head of Operational and Regulatory Change will be responsible for ensuring that change and process improvements are resourced, analysed, risk managed and delivered successfully on time, within budget and to a consistently high quality - working with the operational product, development, testing, implementation, and business teams through to live. The role will be responsible for business analysis and execution and project management working in conjunction with the Product Delivery Manager and key stakeholders in relation to the prioritisation of changes. The successful candidate will have experience in the change profession operating at a senior level, managing change teams such as business analysis, delivery teams and project management teams and with a proven track record of successfully delivering change of all scale from small change to large initiatives. Evidence of the ability to influence and to develop strong relationships at all levels is key, as is the need for excellent communication skills. What does the job involve? Own and maintain the governance model and process for Business Analysis and Project Management. Manage a team of project managers and change managers in Operational Change to effectively deliver change in a consistent and robust manner. Leading and engaging the Analysis teams to deliver a portfolio of change and process improvement in line with agreed timescales, costs, and quality. Developing and maintaining strong working relations with senior management across business areas and with key internal and external stakeholders. Championing and fostering a culture of continuous improvement across the Business Analysis and project management teams, focusing on operational efficiency through operational change. Engage and collaborate with business teams ensuring change is captured and fed into the change process. Ensuring the Operational and Regulatory change function continuously improves business resilience and efficiency, delivering improved service and/or reducing costs for customers & advisers. Leading the analysis for large and ad hoc projects/initiatives through to successful implementation Alongside the Product Delivery Manager maintaining and driving the 'book of work' for Operational Change; to monitor and track change, drive change and escalate issues where appropriate. Produce appropriate MI to support the change process. Preparing, agreeing, and managing project / team budgets. In conjunction with the Head of Customer Operations and Product Delivery Manager; developing and implementing strategic people plans for the Business Analysis and Project Management teams, to include recruitment, performance management, training and development, succession planning and staff engagement, to build and support a high performing team, Maintaining a detailed knowledge of industry developments, including legislative change, current best practice, and relevant contacts within the industry. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Competence Experience at a senior level in operational change or business change roles Strong leadership and management skills; role model, acts inclusively, provides direction and clarity to own teams and wider business People management - engages and motivate teams to analysis teams work collaboratively and meet stretching goals. Actively seeks to improve others by providing constructive feedback, coaching, and mentoring Stakeholder management; builds and maintains positive relationships, including at Director level Strategic planning and delivery Sharing / adopting common practices across the Operational Change team Customer focused Project management (large and small) Highly effective communication skills, verbal and written Critical / creative thinking; effective problem-solving and decision-making skills Operational resilience and business continuity Technology and Operational risk Knowledge of the platform business, including CASS Knowledge & skills Experience of multiple project delivery methodologies e.g. Agile, SDLC, SAFe Experience of delivering in a financially regulated environment desirable Financial services industry knowledge, e.g. pensions, investments and stockbroking, would be desirable Strong verbal and written communication skills Ability to build and manage effective relationships Good business/commercial knowledge Analytical skills/problem solving Planning and organisational skills High attention to detail About AJ Bell AJ Bell is one of the UK's fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer 28 days holiday, increasing with service + buy/sell scheme + bank holidays 8% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. For new starters, there's an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive Alresford team. Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people. As Store Manager , you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development. If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you! Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) Please note this opportunity will require the successful candidate to work 35 hours across a 7-day working week, including Saturdays and Sundays on a rota basis. To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised. You will have: Experience in a performance driven retail/customer centric environment Experience of managing people Ability to lift and carry bags of stock up to 10kg's Ability to build, retain and develop a team Strong drive to achieve results through others Ability to delegate, coach and listen Ability to manage time under conflicting priorities Ability to motivate self and others An open and adaptable approach to change and be able to support others through it Experience of communicating with a diverse workforce and customer base Ability to establish and maintain successful retail processes and merchandising IT literacy and numeracy skills What we offer in return: Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme, Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from ' Currys ' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. Blue Light Card scheme You Did It Awards - recognition awards from £100-250. Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. Supporting statements and anonymisation Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
May 05, 2026
Full time
Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive Alresford team. Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people. As Store Manager , you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development. If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you! Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) Please note this opportunity will require the successful candidate to work 35 hours across a 7-day working week, including Saturdays and Sundays on a rota basis. To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised. You will have: Experience in a performance driven retail/customer centric environment Experience of managing people Ability to lift and carry bags of stock up to 10kg's Ability to build, retain and develop a team Strong drive to achieve results through others Ability to delegate, coach and listen Ability to manage time under conflicting priorities Ability to motivate self and others An open and adaptable approach to change and be able to support others through it Experience of communicating with a diverse workforce and customer base Ability to establish and maintain successful retail processes and merchandising IT literacy and numeracy skills What we offer in return: Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme, Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from ' Currys ' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. Blue Light Card scheme You Did It Awards - recognition awards from £100-250. Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. Supporting statements and anonymisation Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Workday Career Site Cookie Notice Optional : + and . + We use third-party services such as Google Analytics to gather external career site traffic metrics and analyze visitor information, such as browser usage, visitor numbers, and which pages are used. sets out how they use the information they gather. + We may use pixel tags or scripts supplied by various job boards to track when you navigate to our website from a job board and submit a job application. Flex uses this information on an anonymous basis, this helps us understand the efficiency of our recruiting campaigns. Further information on these pixel tags or scripts may be provided by the job board site you have used # Select to consent to this use or DeclineAnord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.We develop skill sets, encourage curiosity, and enable empowerment - we turn jobs into careers. If this sounds interesting, we'd like to meet you. Job Summary What a typical day looks like: The experience we're looking to add to our team: At least 5 years of experience working in a warehouse and background in distribution and operations management Previous managerial experience is preferred Knowledge of the day-to-day operations of a warehouse and third-party logistics management practices. A background in distribution and operations management. Strong IT, organisation and analytical skills with good knowledge of ERP/WMS. A creative, proactive individual with the ability to make good judgements and think and act quickly. Strong presentation and communication skills, demonstrating the ability to communicate and influence at all levels of an organisation. Ability to work on own initiative, manage time effectively and meet targets and objectives. Strong management and analytical skills, persuasive ability and collaborative approach to customer demands. Eligible to work in UK What you'll receive for the great work you provide: A long-term role with many opportunities to learn, grow and develop - we turn jobs into careers. An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success; A competitive salary and benefits package which includes: + A merit-based annual pay review + Enhanced annual leave + Employee recognition scheme and long service awards + Referral bonus + Volunteer days + Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year + Sick pay scheme + Cycle to Work scheme + Enhanced maternity/paternity leave Flexible/Hybrid Work based on your Job Function Travel opportunities (role dependent Support in your well-being by access to + Employee Assistance Programme offering free access to qualified counsellors and expert advice + On-site trained Mental Health First Aiders Access to various discount programs (including food, activities, gym memberships etc.)BB97 Job CategoryGlobal Procurement & Supply ChainAnord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Warehouse Manager located in Kendal. Reporting to the Head of Supply Chain, the Warehouse Manager will operate our warehouse functions at our UK sites where relationship building skills are essential, along with communication and influencing skills to negotiate and work with both staff members, management and stakeholders Maintaining receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Overseeing stock control and order processing, ensuring all stock movements are timely and cost efficient. Safeguarding warehousing operations and contents by establishing and monitoring security procedures and protocols. Maintaining physical condition of warehouses by: planning and implementing new design layouts; inspecting equipment; and, issuing work orders for repair and requisitions for replacement. Managing warehousing personnel and maintaining warehousing performance by: coaching, mentoring , and disciplining employees; and planning, monitoring, and appraising job results. Developing and maintaining Work Instructions for all warehousing tasks. Ensuring all relevant personnel are trained in those tasks and that all training is documented. Proactively reviewing all warehousing procedures on an ongoing basis to ensure they meet/exceed business requirements. Providing prompt, accurate and customer/business focused responses to enquiries from internal/external customers to ensure an excellent standard of Customer Service.Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.Our commitment to comprehensive engineering excellence ensures our products and services deliver safe, reliable, quality critical power solutions that you can rely on. Anord Mardix promises innovative engineering solutions to all our clients, meeting the most technical requirements with ease, no matter what the challenge.We develop skill sets, encourage curiosity, and enable empowerment - we turn jobs into careers. If this sounds interesting, we'd like to meet you.
May 05, 2026
Full time
Workday Career Site Cookie Notice Optional : + and . + We use third-party services such as Google Analytics to gather external career site traffic metrics and analyze visitor information, such as browser usage, visitor numbers, and which pages are used. sets out how they use the information they gather. + We may use pixel tags or scripts supplied by various job boards to track when you navigate to our website from a job board and submit a job application. Flex uses this information on an anonymous basis, this helps us understand the efficiency of our recruiting campaigns. Further information on these pixel tags or scripts may be provided by the job board site you have used # Select to consent to this use or DeclineAnord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.We develop skill sets, encourage curiosity, and enable empowerment - we turn jobs into careers. If this sounds interesting, we'd like to meet you. Job Summary What a typical day looks like: The experience we're looking to add to our team: At least 5 years of experience working in a warehouse and background in distribution and operations management Previous managerial experience is preferred Knowledge of the day-to-day operations of a warehouse and third-party logistics management practices. A background in distribution and operations management. Strong IT, organisation and analytical skills with good knowledge of ERP/WMS. A creative, proactive individual with the ability to make good judgements and think and act quickly. Strong presentation and communication skills, demonstrating the ability to communicate and influence at all levels of an organisation. Ability to work on own initiative, manage time effectively and meet targets and objectives. Strong management and analytical skills, persuasive ability and collaborative approach to customer demands. Eligible to work in UK What you'll receive for the great work you provide: A long-term role with many opportunities to learn, grow and develop - we turn jobs into careers. An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success; A competitive salary and benefits package which includes: + A merit-based annual pay review + Enhanced annual leave + Employee recognition scheme and long service awards + Referral bonus + Volunteer days + Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year + Sick pay scheme + Cycle to Work scheme + Enhanced maternity/paternity leave Flexible/Hybrid Work based on your Job Function Travel opportunities (role dependent Support in your well-being by access to + Employee Assistance Programme offering free access to qualified counsellors and expert advice + On-site trained Mental Health First Aiders Access to various discount programs (including food, activities, gym memberships etc.)BB97 Job CategoryGlobal Procurement & Supply ChainAnord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Warehouse Manager located in Kendal. Reporting to the Head of Supply Chain, the Warehouse Manager will operate our warehouse functions at our UK sites where relationship building skills are essential, along with communication and influencing skills to negotiate and work with both staff members, management and stakeholders Maintaining receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Overseeing stock control and order processing, ensuring all stock movements are timely and cost efficient. Safeguarding warehousing operations and contents by establishing and monitoring security procedures and protocols. Maintaining physical condition of warehouses by: planning and implementing new design layouts; inspecting equipment; and, issuing work orders for repair and requisitions for replacement. Managing warehousing personnel and maintaining warehousing performance by: coaching, mentoring , and disciplining employees; and planning, monitoring, and appraising job results. Developing and maintaining Work Instructions for all warehousing tasks. Ensuring all relevant personnel are trained in those tasks and that all training is documented. Proactively reviewing all warehousing procedures on an ongoing basis to ensure they meet/exceed business requirements. Providing prompt, accurate and customer/business focused responses to enquiries from internal/external customers to ensure an excellent standard of Customer Service.Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.Our commitment to comprehensive engineering excellence ensures our products and services deliver safe, reliable, quality critical power solutions that you can rely on. Anord Mardix promises innovative engineering solutions to all our clients, meeting the most technical requirements with ease, no matter what the challenge.We develop skill sets, encourage curiosity, and enable empowerment - we turn jobs into careers. If this sounds interesting, we'd like to meet you.
Job Description Please wait Senior Manager - UK Projects and Construction DeliveryReq ID: 57828Posting Start Date: 16/04/2026Job Function: PropertyDivision: Finance & Business ServicesJob Location: GBR-Manchester-New BaileyAdvertised Salary: Competitive with great benefits Closing Date: 28th April About the role As Senior Manager, UK Projects and Construction Delivery, you will play a central role in transforming the BT estate for the future. BT has one of the largest property portfolios in the UK and this underpins the UK telecommunication sector. You will be responsible for shaping and delivering a complex portfolio of capital construction activity across BT's UK operational and office estate. With a strong focus on retained exchanges and large scale programme delivery, this role operates at the heart of a high volume, highly complex delivery environment and is critical to the successful execution of BT's Operational Estate Strategy. You will be a proactive leader of delivery across internal teams and supply chain partners, working within a broad stakeholder landscape to unlock opportunities to drive pace and value, improve ways of working and ensure our infrastructure investment supports business transformation, cost optimisation and future business needs. This role sits at an important stage in a long running programme that will evolve significantly over time. Working closely with colleagues across projects, construction delivery, networks and the wider business, you will help shape how this work is delivered as it scales, influencing delivery models, governance and capability. It is a visible and impactful opportunity for a senior leader who brings fresh thinking, thrives in complexity and is motivated by being part of one of the UKs most important transformation programme. What you'll be doing Lead the end to end delivery of a large programme of capital construction projects and programmes across BT's UK estate, ensuring outcomes align to strategic, operational and transformation objectives. Provide senior leadership across multi disciplinary and cross functional teams, setting clear direction, governance and accountability to enable safe, timely and cost effective delivery. Act as a collaborative senior stakeholder partner across internal and external audiences, including internal customers and delivery partners, managing expectations and resolving issues in a complex operating environment. Own portfolio level risk, issue and dependency management, adapting delivery approaches and governance to protect outcomes and benefits realisation as the programme evolves. Lead financial management across the portfolio, including capital cost planning, forecasting, funding approvals, spend control and value optimisation opportunities. Plan and allocate resources in line with current and future demand, ensuring delivery teams and internal customers have clear visibility of priorities, capacity and pipeline. Role model, build, lead and develop high performing delivery teams, recruiting, mentoring and coaching project professionals and strengthening succession and future leadership capability. Drive delivery excellence and continuous improvement through an outcomes focused approach across internal teams and the supply chain, celebrating excellence, addressing underperformance and embedding best practice. Essential Skills / Experience Significant experience leading large scale, variable complexity construction projects and programmes, with end to end accountability across mobilisation, delivery and closure. A proven track record of high volume delivery in fast paced environments, managing multiple parallel workstreams and complex capital budgets, typically in the £1m-£20m+ range. Strong construction and built environment expertise, with hands on delivery experience. Deep capability in project, programme and portfolio management, with the ability to tailor methodologies, controls and governance to suit risk, scale and delivery context. Demonstrable strength in risk, issue and dependency management, maintaining momentum despite ambiguity, evolving operating models and competing priorities. Ability to identify opportunities, unlock value and innovation and implement into establish programmes under a continuous improvement mindset. Strong commercial and financial acumen, including capital cost planning, forecasting, funding approvals, spend control and value optimisation across delivery portfolios. Experience mobilising, leading and developing internal delivery teams, including recruiting, mentoring and building capability and succession over time. Proven ability to lead and influence complex supply chains, managing contractors, consultants and partners to drive performance, address under delivery and achieve outcomes at scale. Excellent communication, stakeholder management and influencing skills, with confidence operating at senior levels across complex internal and external stakeholder landscapes. A strong delivery mindset, combining pace, resilience and problem solving ability with a commitment to continuous improvement, inclusive leadership and learning. Desirable Skills / Experience Experience delivering construction or estate programmes within regulated, infrastructure led or large corporate environments such as utilities, telecoms, public sector or large national estates. Our Package Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Company car scheme (or cash alternative) 15% on target annual bonus Private healthcare for you and your family Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies. Please wait
May 05, 2026
Full time
Job Description Please wait Senior Manager - UK Projects and Construction DeliveryReq ID: 57828Posting Start Date: 16/04/2026Job Function: PropertyDivision: Finance & Business ServicesJob Location: GBR-Manchester-New BaileyAdvertised Salary: Competitive with great benefits Closing Date: 28th April About the role As Senior Manager, UK Projects and Construction Delivery, you will play a central role in transforming the BT estate for the future. BT has one of the largest property portfolios in the UK and this underpins the UK telecommunication sector. You will be responsible for shaping and delivering a complex portfolio of capital construction activity across BT's UK operational and office estate. With a strong focus on retained exchanges and large scale programme delivery, this role operates at the heart of a high volume, highly complex delivery environment and is critical to the successful execution of BT's Operational Estate Strategy. You will be a proactive leader of delivery across internal teams and supply chain partners, working within a broad stakeholder landscape to unlock opportunities to drive pace and value, improve ways of working and ensure our infrastructure investment supports business transformation, cost optimisation and future business needs. This role sits at an important stage in a long running programme that will evolve significantly over time. Working closely with colleagues across projects, construction delivery, networks and the wider business, you will help shape how this work is delivered as it scales, influencing delivery models, governance and capability. It is a visible and impactful opportunity for a senior leader who brings fresh thinking, thrives in complexity and is motivated by being part of one of the UKs most important transformation programme. What you'll be doing Lead the end to end delivery of a large programme of capital construction projects and programmes across BT's UK estate, ensuring outcomes align to strategic, operational and transformation objectives. Provide senior leadership across multi disciplinary and cross functional teams, setting clear direction, governance and accountability to enable safe, timely and cost effective delivery. Act as a collaborative senior stakeholder partner across internal and external audiences, including internal customers and delivery partners, managing expectations and resolving issues in a complex operating environment. Own portfolio level risk, issue and dependency management, adapting delivery approaches and governance to protect outcomes and benefits realisation as the programme evolves. Lead financial management across the portfolio, including capital cost planning, forecasting, funding approvals, spend control and value optimisation opportunities. Plan and allocate resources in line with current and future demand, ensuring delivery teams and internal customers have clear visibility of priorities, capacity and pipeline. Role model, build, lead and develop high performing delivery teams, recruiting, mentoring and coaching project professionals and strengthening succession and future leadership capability. Drive delivery excellence and continuous improvement through an outcomes focused approach across internal teams and the supply chain, celebrating excellence, addressing underperformance and embedding best practice. Essential Skills / Experience Significant experience leading large scale, variable complexity construction projects and programmes, with end to end accountability across mobilisation, delivery and closure. A proven track record of high volume delivery in fast paced environments, managing multiple parallel workstreams and complex capital budgets, typically in the £1m-£20m+ range. Strong construction and built environment expertise, with hands on delivery experience. Deep capability in project, programme and portfolio management, with the ability to tailor methodologies, controls and governance to suit risk, scale and delivery context. Demonstrable strength in risk, issue and dependency management, maintaining momentum despite ambiguity, evolving operating models and competing priorities. Ability to identify opportunities, unlock value and innovation and implement into establish programmes under a continuous improvement mindset. Strong commercial and financial acumen, including capital cost planning, forecasting, funding approvals, spend control and value optimisation across delivery portfolios. Experience mobilising, leading and developing internal delivery teams, including recruiting, mentoring and building capability and succession over time. Proven ability to lead and influence complex supply chains, managing contractors, consultants and partners to drive performance, address under delivery and achieve outcomes at scale. Excellent communication, stakeholder management and influencing skills, with confidence operating at senior levels across complex internal and external stakeholder landscapes. A strong delivery mindset, combining pace, resilience and problem solving ability with a commitment to continuous improvement, inclusive leadership and learning. Desirable Skills / Experience Experience delivering construction or estate programmes within regulated, infrastructure led or large corporate environments such as utilities, telecoms, public sector or large national estates. Our Package Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Company car scheme (or cash alternative) 15% on target annual bonus Private healthcare for you and your family Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies. Please wait
Locality Manager (South East) Location: South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 05, 2026
Full time
Locality Manager (South East) Location: South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Overview Rapiscan Systems, a global leader in advanced detection technologies, delivers high performance cargo, vehicle, and security inspection solutions for critical infrastructures including ports, borders, military environments, and high security facilities. Role Overview The Quality Assurance Manager supports the execution of the strategic quality plan across the Stoke operation, ensuring quality leadership, compliance, process excellence, and continuous improvement. The role provides cross functional quality support to customers, suppliers, internal teams, and partners. Responsibilities Support the execution of the strategic quality plan across the operation. Lead continuous improvement initiatives to enhance product and process quality. Manage the customer quality interface, ensuring requirements are understood and met. Lead complaint handling, root cause analysis, corrective and preventive actions. Provide supplier quality oversight, including data analysis and capability reviews. Develop, implement, and maintain Quality Management Systems (ISO9001, AS9100, ISO14001). Provide quality leadership in new product introduction activities and reliability assessments. Analyse quality metrics, report findings, and drive COPQ (Cost of Poor Quality) reduction. Deliver quality training programmes across the organisation. Lead process capability assessment, control plan development, audits, and improvements. Oversee the creation and auditing of inspection processes, test plans, and quality documentation. Support team development, performance reviews, coaching, and succession planning. Collaborate with Service, Install, and Commissioning teams to ensure feedback loops and lessons learned. Contribute to departmental budget planning and site wide quality improvement initiatives. Support environmental compliance and ISO14001 practices. Uphold company values with strong communication, leadership, and integrity. Qualifications Degree in Quality, Manufacturing, Engineering, Electronics, or similar field. Proven extensive years' experience in a senior Quality Assurance role, preferably in Aerospace, Medical, or Automotive. Strong knowledge of ISO9001, AS9100C/D, ISO14001. Six Sigma Brown or Black Belt preferred. Experience with Lean methodologies and continuous improvement. Proven ability to drive cultural and operational change. Strong leadership and communication skills within a medium sized business environment.
May 05, 2026
Full time
Overview Rapiscan Systems, a global leader in advanced detection technologies, delivers high performance cargo, vehicle, and security inspection solutions for critical infrastructures including ports, borders, military environments, and high security facilities. Role Overview The Quality Assurance Manager supports the execution of the strategic quality plan across the Stoke operation, ensuring quality leadership, compliance, process excellence, and continuous improvement. The role provides cross functional quality support to customers, suppliers, internal teams, and partners. Responsibilities Support the execution of the strategic quality plan across the operation. Lead continuous improvement initiatives to enhance product and process quality. Manage the customer quality interface, ensuring requirements are understood and met. Lead complaint handling, root cause analysis, corrective and preventive actions. Provide supplier quality oversight, including data analysis and capability reviews. Develop, implement, and maintain Quality Management Systems (ISO9001, AS9100, ISO14001). Provide quality leadership in new product introduction activities and reliability assessments. Analyse quality metrics, report findings, and drive COPQ (Cost of Poor Quality) reduction. Deliver quality training programmes across the organisation. Lead process capability assessment, control plan development, audits, and improvements. Oversee the creation and auditing of inspection processes, test plans, and quality documentation. Support team development, performance reviews, coaching, and succession planning. Collaborate with Service, Install, and Commissioning teams to ensure feedback loops and lessons learned. Contribute to departmental budget planning and site wide quality improvement initiatives. Support environmental compliance and ISO14001 practices. Uphold company values with strong communication, leadership, and integrity. Qualifications Degree in Quality, Manufacturing, Engineering, Electronics, or similar field. Proven extensive years' experience in a senior Quality Assurance role, preferably in Aerospace, Medical, or Automotive. Strong knowledge of ISO9001, AS9100C/D, ISO14001. Six Sigma Brown or Black Belt preferred. Experience with Lean methodologies and continuous improvement. Proven ability to drive cultural and operational change. Strong leadership and communication skills within a medium sized business environment.
Brent Cross - FULL TIME / ONSITE JEWELLS - Jewellery that's fun, expressive, and all about YOU. We're looking for a Store Manager to take charge of one of our vibrant JEWELLS stores. You'll be the heartbeat of the business-leading the team, owning sales, and making sure every customer experience shines. From styling and piercing to managing inventory and creating inspiring visual displays, you'll set the standard for excellence in every part of the store. No piercing experience? Don't worry-we'll provide full, accredited training so you can pierce with confidence and support your team in doing the same. What You'll Be Doing Lead with energy - Inspire, coach, and develop your team to deliver standout service, styling, and sales. Own performance - Take accountability for KPIs, sales growth, and store productivity. Manage inventory - Oversee stock accuracy, deliveries, replenishment, and loss prevention to keep the store running smoothly. Drive VM standards - Ensure displays are inspiring, on brand, and consistently updated to attract and excite customers. Deliver experiences - Ensure customers leave with jewellery they love and piercing experiences they'll rave about. Run operations - Manage appointments, cash handling, compliance, and store standards. Grow talent - Coach and develop future leaders, building a high performing team culture. Lead from the floor - Be the role model for energy, service, and style every day. What We're Looking For Proven experience as a retail leader (Store Manager or strong Assistant Manager ready for the next step). A commercial mindset with confidence in driving KPIs and sales. Strong inventory management skills with an eye for detail. A passion for visual merchandising with the ability to bring the brand to life on the shop floor. A natural coach who thrives on developing people and building winning teams. Confident, customer first, and excited to train as a certified piercer. Full time availability (40 hours per week), including evenings and weekends. Why You'll Love Working With Us Competitive salary + bonus + commission. Fully paid, accredited piercing training. Jewellery allowance, team discounts, and team competitions. Real career growth with a fast expanding global brand. A birthday day off-because everyone deserves to sparkle on their big day.
May 05, 2026
Full time
Brent Cross - FULL TIME / ONSITE JEWELLS - Jewellery that's fun, expressive, and all about YOU. We're looking for a Store Manager to take charge of one of our vibrant JEWELLS stores. You'll be the heartbeat of the business-leading the team, owning sales, and making sure every customer experience shines. From styling and piercing to managing inventory and creating inspiring visual displays, you'll set the standard for excellence in every part of the store. No piercing experience? Don't worry-we'll provide full, accredited training so you can pierce with confidence and support your team in doing the same. What You'll Be Doing Lead with energy - Inspire, coach, and develop your team to deliver standout service, styling, and sales. Own performance - Take accountability for KPIs, sales growth, and store productivity. Manage inventory - Oversee stock accuracy, deliveries, replenishment, and loss prevention to keep the store running smoothly. Drive VM standards - Ensure displays are inspiring, on brand, and consistently updated to attract and excite customers. Deliver experiences - Ensure customers leave with jewellery they love and piercing experiences they'll rave about. Run operations - Manage appointments, cash handling, compliance, and store standards. Grow talent - Coach and develop future leaders, building a high performing team culture. Lead from the floor - Be the role model for energy, service, and style every day. What We're Looking For Proven experience as a retail leader (Store Manager or strong Assistant Manager ready for the next step). A commercial mindset with confidence in driving KPIs and sales. Strong inventory management skills with an eye for detail. A passion for visual merchandising with the ability to bring the brand to life on the shop floor. A natural coach who thrives on developing people and building winning teams. Confident, customer first, and excited to train as a certified piercer. Full time availability (40 hours per week), including evenings and weekends. Why You'll Love Working With Us Competitive salary + bonus + commission. Fully paid, accredited piercing training. Jewellery allowance, team discounts, and team competitions. Real career growth with a fast expanding global brand. A birthday day off-because everyone deserves to sparkle on their big day.
Sales Manager Location: North West We re partnering with a leading FMCG food business to hire a Sales Manager, taking ownership of a key channel across OOH sales, distributors and wholesale. This is a high-impact leadership role, responsible for delivering commercial targets while shaping strategy and driving performance across a regional customer base. You ll have full accountability for sales delivery, team leadership and identifying new growth opportunities within the out-of-home channel. This is a great opportunity for someone who enjoys leading from the front, developing teams and making a tangible commercial impact. Key Responsibilities Deliver trading margin and NSV targets, both monthly and annually Lead, coach and develop a team across van sales and wholesale channels Own and execute commercial strategy across distributors and van sales Build and deliver customer business plans to drive sustainable growth Identify new revenue streams and unlock opportunities within the channel Manage forecasting, promotional spend and customer terms Build strong relationships across a diverse foodservice customer base Collaborate cross-functionally to align on wider business objectives What We re Looking For Proven experience within FMCG, ideally across foodservice / out-of-home Strong background in National Account Management or Field Sales leadership Experience managing wholesale, distributor or van sales channels Track record of delivering against revenue and margin targets Confident leading and developing teams Strong commercial acumen with a data-driven approach Excellent stakeholder management and communication skills Proactive, hands-on and results-driven Apply now or email (url removed) The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
May 05, 2026
Full time
Sales Manager Location: North West We re partnering with a leading FMCG food business to hire a Sales Manager, taking ownership of a key channel across OOH sales, distributors and wholesale. This is a high-impact leadership role, responsible for delivering commercial targets while shaping strategy and driving performance across a regional customer base. You ll have full accountability for sales delivery, team leadership and identifying new growth opportunities within the out-of-home channel. This is a great opportunity for someone who enjoys leading from the front, developing teams and making a tangible commercial impact. Key Responsibilities Deliver trading margin and NSV targets, both monthly and annually Lead, coach and develop a team across van sales and wholesale channels Own and execute commercial strategy across distributors and van sales Build and deliver customer business plans to drive sustainable growth Identify new revenue streams and unlock opportunities within the channel Manage forecasting, promotional spend and customer terms Build strong relationships across a diverse foodservice customer base Collaborate cross-functionally to align on wider business objectives What We re Looking For Proven experience within FMCG, ideally across foodservice / out-of-home Strong background in National Account Management or Field Sales leadership Experience managing wholesale, distributor or van sales channels Track record of delivering against revenue and margin targets Confident leading and developing teams Strong commercial acumen with a data-driven approach Excellent stakeholder management and communication skills Proactive, hands-on and results-driven Apply now or email (url removed) The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
CLEAR AUTOMOTIVE RECRUITMENT SOLUTIONS LIMITED
Dartford, London
Bodyshop Manager 60,000 OTE 85,000 + Car or Allowance Dartford Fantastic opportunity to lead a high performing team High earning potential and bonuses Permanent position, Monday to Friday, Car allowance Access a portion of your earnings in advance every month Leading name in the industry Please contact Rochelle on (phone number removed) for more information If you're an experienced Bodyshop Manager looking for a fresh challenge, this could be a great fit. This is a chance to take the lead at a well-established, high-performing site in the Chichester area - one that's backed by prestige manufacturer approvals and equipped with modern, high-tech kit to help you and your team deliver top-quality work. You'll be someone who knows how to run a smooth, efficient bodyshop, with a strong handle on both people and process. If you also bring experience as a VDA or Estimator, that's a bonus - but it's not a must-have. You'll be joining a business that really understands the accident repair market. It's a stable, supportive environment where career growth is encouraged and your contribution will be genuinely valued. Bodyshop Manager As Bodyshop Manager, you'll be the driving force behind a skilled and passionate on-site team - including Paint Sprayers, Panel Beaters, MET Technicians, Estimators, and admin staff. You'll be leading from the front, creating a positive, productive work environment and setting the pace for performance, quality, and customer service. You'll have full responsibility for the day-to-day running of the site - everything from health & safety and financial performance to customer satisfaction and team morale. That includes setting targets, monitoring KPIs, and ensuring work is completed efficiently, safely, and to the highest standards. A vast knowledge of the repair and claims process is key, as you'll be the go-to person for ensuring everything runs smoothly - from job estimates through to final delivery. If you're already familiar with Autoflow BMS and Audatex, even better - but above all, it's your experience and leadership that will count. Your role will also involve recruiting new talent, holding daily production meetings, and working closely with parts, reception, suppliers, and work providers to keep things running smoothly. You'll be expected to meet or exceed CSI and Key-to-Key targets - with the support of a capable senior management team behind you. Strong leadership, a sharp eye on costs and productivity, and the ability to deal with any issues (including those rare customer complaints) are all part of the package. In short, this is a hands-on leadership role where your impact will be felt across the entire business IND123 If you would like to discuss the General Bodyshop manager position in more detail, then please call Rochelle at Clear Automotive on (phone number removed) for a confidential chat. We are also looking for candidates with the following skill sets: Panel Beater, Panel Technician, Bodyshop MET, Bodyshop Mechanic, Vehicle Painter, Vehicle Paint Sprayer, Vehicle Prepper, Paint Prepper, Bodyshop Technicians, Accident repair, Vehicle body repair, coach builder, VDA, Vehicle Damage Assessor, Bodyshop Estimator, Production Manager, Vehicle Technician, Workshop Controller, Bodyshop Controller, SMART Repairer and Bodyshop Manager, Regional and General Manager, Service Advisor, Service Manager, Parts Advisor, Parts Manager and more.
May 05, 2026
Full time
Bodyshop Manager 60,000 OTE 85,000 + Car or Allowance Dartford Fantastic opportunity to lead a high performing team High earning potential and bonuses Permanent position, Monday to Friday, Car allowance Access a portion of your earnings in advance every month Leading name in the industry Please contact Rochelle on (phone number removed) for more information If you're an experienced Bodyshop Manager looking for a fresh challenge, this could be a great fit. This is a chance to take the lead at a well-established, high-performing site in the Chichester area - one that's backed by prestige manufacturer approvals and equipped with modern, high-tech kit to help you and your team deliver top-quality work. You'll be someone who knows how to run a smooth, efficient bodyshop, with a strong handle on both people and process. If you also bring experience as a VDA or Estimator, that's a bonus - but it's not a must-have. You'll be joining a business that really understands the accident repair market. It's a stable, supportive environment where career growth is encouraged and your contribution will be genuinely valued. Bodyshop Manager As Bodyshop Manager, you'll be the driving force behind a skilled and passionate on-site team - including Paint Sprayers, Panel Beaters, MET Technicians, Estimators, and admin staff. You'll be leading from the front, creating a positive, productive work environment and setting the pace for performance, quality, and customer service. You'll have full responsibility for the day-to-day running of the site - everything from health & safety and financial performance to customer satisfaction and team morale. That includes setting targets, monitoring KPIs, and ensuring work is completed efficiently, safely, and to the highest standards. A vast knowledge of the repair and claims process is key, as you'll be the go-to person for ensuring everything runs smoothly - from job estimates through to final delivery. If you're already familiar with Autoflow BMS and Audatex, even better - but above all, it's your experience and leadership that will count. Your role will also involve recruiting new talent, holding daily production meetings, and working closely with parts, reception, suppliers, and work providers to keep things running smoothly. You'll be expected to meet or exceed CSI and Key-to-Key targets - with the support of a capable senior management team behind you. Strong leadership, a sharp eye on costs and productivity, and the ability to deal with any issues (including those rare customer complaints) are all part of the package. In short, this is a hands-on leadership role where your impact will be felt across the entire business IND123 If you would like to discuss the General Bodyshop manager position in more detail, then please call Rochelle at Clear Automotive on (phone number removed) for a confidential chat. We are also looking for candidates with the following skill sets: Panel Beater, Panel Technician, Bodyshop MET, Bodyshop Mechanic, Vehicle Painter, Vehicle Paint Sprayer, Vehicle Prepper, Paint Prepper, Bodyshop Technicians, Accident repair, Vehicle body repair, coach builder, VDA, Vehicle Damage Assessor, Bodyshop Estimator, Production Manager, Vehicle Technician, Workshop Controller, Bodyshop Controller, SMART Repairer and Bodyshop Manager, Regional and General Manager, Service Advisor, Service Manager, Parts Advisor, Parts Manager and more.
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
May 05, 2026
Full time
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
