Senior/Principal Planning Consultant page is loaded Senior/Principal Planning Consultantlocations: GB.London.Nova Northtime type: Full timeposted on: Posted Todayjob requisition id: R-144964 Job Description AtkinsRéalis is one of the world's leading multi-disciplinary consultancy firms offering unparalleled opportunities for talented individuals in search of a rewarding career. At AtkinsRéalis we offer an opportunity to make a difference and shape the world to benefit future generations and the environment.Our UK Environment Practice is a vibrant network of over 600 people providing world class consultancy and advisory services. We care about outcomes for our clients and the unprecedented challenges they face including climate change, social inclusion and rapid urbanization. The work we do is important and influential and shapes the way our clients think, enables them to make better decisions and to deliver their projects in a world of disruption and change.Key market sectors include Energy, Transport, Utilities, Ports and Harbors and buildings. The Opportunity: With recent project wins, we are looking for experienced Town Planners at Senior/Principal level to join our successful and progressive team in Scotland. You'll join one of the UK's leading planning consultancies at the forefront of thought leadership in sustainable infrastructure and development, from Net Zero to ESG, Biodiversity Net Gain and digital transformation. Progress with your career interests in delivery works across the diverse range of our clients. Responsibilities: Acting as Planning Lead/Support lead on projects across a range of markets and sectors. Being actively involved in bid preparation, tender submissions and framework responses. Acting as lead consultant for multi-disciplinary projects and taking responsibility for project management and project delivery. Providing support to junior colleagues and the Planning team leaders. Work in a dynamic multi-disciplinary environment with colleagues in environmental, engineering and design disciplines across the widerAtkinsRéalis(UK and international). Engage with market and client leads to support business growth and development opportunities. Requirements: A relevant degree in planning or equivalent subject. Chartered or working towards chartership. You must be self-motivated, enthusiastic, determined and resilient. Work under pressure, with excellent time management and success in meeting tight deadlines. Manage and work on multiple assignments delivering outputs on time and within budget. Understanding of TCPA, DCO, TWAO or equivalent applications. Knowledge of the Environment Impact Assessment process (Desirable). Experience and knowledge in Strategic Planning and Planning policy. Work well as part of multi-disciplinary teams with the confidence to input effectively as an individual across a range of projects, consenting and strategic planning, and a range of geographies. Prepare accurate and well-presented reports to a high standard. Prepare and deliver presentations to internal and external clients. Demonstrate strong written and verbal communication skills and the aptitude to rationally explain, explore and discuss planning issues. Flexibly apply knowledge and experience to a wide variety of planning-related tasks. Demonstrable ability to develop client relationships. What we offer: AtkinsRéalis recognize that there are many well qualified people who are looking to further their career, but who cannot commit to full time employment. While attendance in Glasgow is preferable, don't let location stop you from looking for a new opportunity for your career to flourish: We support flexible working arrangements and are interested to discuss how we can accommodate individual requirements. Training : AtkinsRéalis develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents. These are reviewed with individuals through an annual appraisal process. We actively support staff in achieving and maintaining chartership of relevant institutions such as IEMA, RTPI, LI, ICE, CIEEM, and CIWEM. Rewards and Benefits: We offer a competitive salary that is regularly tested against other consultancies with a default 25-days leave each year plus bank holidays (pro rata for part time) and options to buy more or sell some of that leave allowance. To support and safeguard your physical and mental wellbeing we provide an employee assistance programme offering advice and support in times of need.You will also have access to our Flexible Benefits, where you can opt into a wide range of benefits to complement your work/life balance: such as medical insurance, gym membership, the cycle-to-work scheme, childcare vouchers, charitable giving, additional pension contributions etc. New name, new era. We are AtkinsRéalis. It will take some time for all our information to update - you can still refer to our fantastic benefits in our website. This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. AtkinsRéalis is committed to having a diverse and inclusive workforce. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.We're ranked as one of LinkedIn's Top 25 Companies, where UK professionals want to work and stay once, they join. We've also made the Times Top 50 employers for women.Our Infrastructure team uses innovation, new approaches and the power of data to help our clients deliver end-to-end projects and programmes for essential future infrastructure. And as the work becomes ever more complex, our employees continue to challenge the status quo.We're committed to engineering better for people and our planet, from our global Engineering Net-Zero programme to creating social value through EDAROTH community housing. We're proud of our active employee networks creating awareness and allyship for our under-represented groups. Not to mention programmes supporting communities outside AtkinsRéalis, including schools, charities, ex-forces and professionals returning after career breaks. Security clearance: This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these
May 06, 2026
Full time
Senior/Principal Planning Consultant page is loaded Senior/Principal Planning Consultantlocations: GB.London.Nova Northtime type: Full timeposted on: Posted Todayjob requisition id: R-144964 Job Description AtkinsRéalis is one of the world's leading multi-disciplinary consultancy firms offering unparalleled opportunities for talented individuals in search of a rewarding career. At AtkinsRéalis we offer an opportunity to make a difference and shape the world to benefit future generations and the environment.Our UK Environment Practice is a vibrant network of over 600 people providing world class consultancy and advisory services. We care about outcomes for our clients and the unprecedented challenges they face including climate change, social inclusion and rapid urbanization. The work we do is important and influential and shapes the way our clients think, enables them to make better decisions and to deliver their projects in a world of disruption and change.Key market sectors include Energy, Transport, Utilities, Ports and Harbors and buildings. The Opportunity: With recent project wins, we are looking for experienced Town Planners at Senior/Principal level to join our successful and progressive team in Scotland. You'll join one of the UK's leading planning consultancies at the forefront of thought leadership in sustainable infrastructure and development, from Net Zero to ESG, Biodiversity Net Gain and digital transformation. Progress with your career interests in delivery works across the diverse range of our clients. Responsibilities: Acting as Planning Lead/Support lead on projects across a range of markets and sectors. Being actively involved in bid preparation, tender submissions and framework responses. Acting as lead consultant for multi-disciplinary projects and taking responsibility for project management and project delivery. Providing support to junior colleagues and the Planning team leaders. Work in a dynamic multi-disciplinary environment with colleagues in environmental, engineering and design disciplines across the widerAtkinsRéalis(UK and international). Engage with market and client leads to support business growth and development opportunities. Requirements: A relevant degree in planning or equivalent subject. Chartered or working towards chartership. You must be self-motivated, enthusiastic, determined and resilient. Work under pressure, with excellent time management and success in meeting tight deadlines. Manage and work on multiple assignments delivering outputs on time and within budget. Understanding of TCPA, DCO, TWAO or equivalent applications. Knowledge of the Environment Impact Assessment process (Desirable). Experience and knowledge in Strategic Planning and Planning policy. Work well as part of multi-disciplinary teams with the confidence to input effectively as an individual across a range of projects, consenting and strategic planning, and a range of geographies. Prepare accurate and well-presented reports to a high standard. Prepare and deliver presentations to internal and external clients. Demonstrate strong written and verbal communication skills and the aptitude to rationally explain, explore and discuss planning issues. Flexibly apply knowledge and experience to a wide variety of planning-related tasks. Demonstrable ability to develop client relationships. What we offer: AtkinsRéalis recognize that there are many well qualified people who are looking to further their career, but who cannot commit to full time employment. While attendance in Glasgow is preferable, don't let location stop you from looking for a new opportunity for your career to flourish: We support flexible working arrangements and are interested to discuss how we can accommodate individual requirements. Training : AtkinsRéalis develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents. These are reviewed with individuals through an annual appraisal process. We actively support staff in achieving and maintaining chartership of relevant institutions such as IEMA, RTPI, LI, ICE, CIEEM, and CIWEM. Rewards and Benefits: We offer a competitive salary that is regularly tested against other consultancies with a default 25-days leave each year plus bank holidays (pro rata for part time) and options to buy more or sell some of that leave allowance. To support and safeguard your physical and mental wellbeing we provide an employee assistance programme offering advice and support in times of need.You will also have access to our Flexible Benefits, where you can opt into a wide range of benefits to complement your work/life balance: such as medical insurance, gym membership, the cycle-to-work scheme, childcare vouchers, charitable giving, additional pension contributions etc. New name, new era. We are AtkinsRéalis. It will take some time for all our information to update - you can still refer to our fantastic benefits in our website. This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. AtkinsRéalis is committed to having a diverse and inclusive workforce. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.We're ranked as one of LinkedIn's Top 25 Companies, where UK professionals want to work and stay once, they join. We've also made the Times Top 50 employers for women.Our Infrastructure team uses innovation, new approaches and the power of data to help our clients deliver end-to-end projects and programmes for essential future infrastructure. And as the work becomes ever more complex, our employees continue to challenge the status quo.We're committed to engineering better for people and our planet, from our global Engineering Net-Zero programme to creating social value through EDAROTH community housing. We're proud of our active employee networks creating awareness and allyship for our under-represented groups. Not to mention programmes supporting communities outside AtkinsRéalis, including schools, charities, ex-forces and professionals returning after career breaks. Security clearance: This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these
Tenancy Support Caseworker (West) Location: West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, Warwick, Gloucester), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 06, 2026
Full time
Tenancy Support Caseworker (West) Location: West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, Warwick, Gloucester), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Support Worker - Learning Disabilities (Temporary) Location: South West Pay: £15.34 per hour Contract: 1 month (with potential to extend) Hours: 37 per week, Monday-Saturday (8:00am-6:00pm, flexible shifts) About the Role We're recruiting for a compassionate and adaptable Support Worker - Learning Disabilities to join a busy service supporting individuals across the South West. This is a rewarding, hands-on role where you'll support people with learning disabilities and complex needs to live independently, safely and confidently within their communities. No two days are the same-you'll be working closely with individuals to build their confidence, develop life skills and achieve personal goals. What You'll Be Doing Deliver high-quality, person-centred support tailored to individual needs Build strong, trusting relationships with customers and partner agencies Support individuals to develop independence and engage in their communities Create and review support plans with clear, achievable goals Complete risk assessments and ensure safe working practices Maintain accurate records and contribute to service outcomes Work both independently (including lone working) and as part of a team Uphold safeguarding, confidentiality and professional standards at all times What We're Looking For Experience supporting individuals with a range of needs, ideally in a care or support setting Ability to assess risk and make sound decisions in varied situations Strong communication skills and the ability to build effective relationships Good literacy and numeracy skills Confident working both independently and as part of a team Flexible approach to working hours to meet service needs Understanding of safeguarding, equality and diversity A positive, proactive approach with the ability to adapt to change Desirable: NVQ Level 3 (or equivalent) in a relevant field Knowledge of housing-related support or community services Experience working with vulnerable individuals in group or one-to-one settings British Sign Language (BSL) knowledge Enhanced DBS check required Applicants must have the right to work in the UK (no sponsorship available) For more information call Carol on or Send CV directly to
May 06, 2026
Contractor
Support Worker - Learning Disabilities (Temporary) Location: South West Pay: £15.34 per hour Contract: 1 month (with potential to extend) Hours: 37 per week, Monday-Saturday (8:00am-6:00pm, flexible shifts) About the Role We're recruiting for a compassionate and adaptable Support Worker - Learning Disabilities to join a busy service supporting individuals across the South West. This is a rewarding, hands-on role where you'll support people with learning disabilities and complex needs to live independently, safely and confidently within their communities. No two days are the same-you'll be working closely with individuals to build their confidence, develop life skills and achieve personal goals. What You'll Be Doing Deliver high-quality, person-centred support tailored to individual needs Build strong, trusting relationships with customers and partner agencies Support individuals to develop independence and engage in their communities Create and review support plans with clear, achievable goals Complete risk assessments and ensure safe working practices Maintain accurate records and contribute to service outcomes Work both independently (including lone working) and as part of a team Uphold safeguarding, confidentiality and professional standards at all times What We're Looking For Experience supporting individuals with a range of needs, ideally in a care or support setting Ability to assess risk and make sound decisions in varied situations Strong communication skills and the ability to build effective relationships Good literacy and numeracy skills Confident working both independently and as part of a team Flexible approach to working hours to meet service needs Understanding of safeguarding, equality and diversity A positive, proactive approach with the ability to adapt to change Desirable: NVQ Level 3 (or equivalent) in a relevant field Knowledge of housing-related support or community services Experience working with vulnerable individuals in group or one-to-one settings British Sign Language (BSL) knowledge Enhanced DBS check required Applicants must have the right to work in the UK (no sponsorship available) For more information call Carol on or Send CV directly to
Hostel Manager London £42,000 per annum Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join our client as a Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living. Our client is working to end homelessness across London. They believe homelessness should be rare, brief and non-recurring, and their teams work every day to support people into safe, stable accommodation. They are looking for an experienced and motivated manager to lead a supported hostel service. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with our client's values, while delivering high-quality, trauma-informed support to residents with complex needs. About the role This is a practical leadership role where you will: - Lead and manage a team, including a Team Leader and Support Workers - Ensure safe staffing levels and effective rota management - Oversee safeguarding, risk management, and incident response - Drive high standards of service delivery and resident support - Build strong relationships with local authorities and partner agencies - Ensure compliance with health and safety, including fire safety and building standards - Support residents to progress towards independence and move-on opportunities You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment. About you Our client is looking for someone who: - Has experience working with people experiencing homelessness or complex needs - Has managed or supervised staff in a supported housing, hostel, or similar setting - Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice - Can lead and motivate a team in a fast-paced environment - Is confident managing complex and high-risk situations - Has excellent communication and organisational skills Why join our client You'll be part of a passionate, skilled team dedicated to ending homelessness. Our client offers a supportive environment where you can grow your career while making a meaningful impact. Your benefits - Generous holiday - 26 days plus public holidays, rising to 31 days with length of service - Wellbeing & EAP - 24/7 Employee Assistance Programme with free counselling, money and legal advice - Health support - Occupational health service and free annual eye test (with contribution towards glasses if required) - Cycle to Work - Save on a new bike and accessories through salary sacrifice - Season ticket loan - Interest-free loan for annual travel passes - Moving house day - Extra day's leave when you move home - Financial security - Life assurance (4x salary) and interest-free emergency staff loan - Family-friendly policies - Enhanced maternity and adoption pay, plus flexible working options - Career development - Ongoing training, learning and progression opportunities - Blue Light Card - Discounts across a wide range of shops, restaurants and services
May 06, 2026
Full time
Hostel Manager London £42,000 per annum Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join our client as a Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living. Our client is working to end homelessness across London. They believe homelessness should be rare, brief and non-recurring, and their teams work every day to support people into safe, stable accommodation. They are looking for an experienced and motivated manager to lead a supported hostel service. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with our client's values, while delivering high-quality, trauma-informed support to residents with complex needs. About the role This is a practical leadership role where you will: - Lead and manage a team, including a Team Leader and Support Workers - Ensure safe staffing levels and effective rota management - Oversee safeguarding, risk management, and incident response - Drive high standards of service delivery and resident support - Build strong relationships with local authorities and partner agencies - Ensure compliance with health and safety, including fire safety and building standards - Support residents to progress towards independence and move-on opportunities You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment. About you Our client is looking for someone who: - Has experience working with people experiencing homelessness or complex needs - Has managed or supervised staff in a supported housing, hostel, or similar setting - Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice - Can lead and motivate a team in a fast-paced environment - Is confident managing complex and high-risk situations - Has excellent communication and organisational skills Why join our client You'll be part of a passionate, skilled team dedicated to ending homelessness. Our client offers a supportive environment where you can grow your career while making a meaningful impact. Your benefits - Generous holiday - 26 days plus public holidays, rising to 31 days with length of service - Wellbeing & EAP - 24/7 Employee Assistance Programme with free counselling, money and legal advice - Health support - Occupational health service and free annual eye test (with contribution towards glasses if required) - Cycle to Work - Save on a new bike and accessories through salary sacrifice - Season ticket loan - Interest-free loan for annual travel passes - Moving house day - Extra day's leave when you move home - Financial security - Life assurance (4x salary) and interest-free emergency staff loan - Family-friendly policies - Enhanced maternity and adoption pay, plus flexible working options - Career development - Ongoing training, learning and progression opportunities - Blue Light Card - Discounts across a wide range of shops, restaurants and services
Electrician - Responsive Maintenance (Permanent)Location: BarnsleyContract: Full Time, PermanentWe are currently working on behalf of a well-established housing maintenance provider seeking a qualified and motivated Electrician to join their responsive maintenance team. This role involves delivering high-quality electrical repairs and installations across social housing properties in the Barnsley area.The roleYou'll be responsible for carrying out a wide range of electrical works in both occupied and void properties, ensuring all tasks meet current regulations and safety standards.Key responsibilities include: Electrical repairs, fault finding, and installations Emergency call-outs and urgent maintenance requests Ensuring compliance with all electrical and health & safety regulations Working collaboratively with tenants, housing officers, and other trade operatives What we're looking for Level 3 NVQ (or equivalent) in Electrical Installation 18th Edition Wiring Regulations 2391 Inspection & Testing (or equivalent) Experience within social housing or domestic maintenance (desirable) Full UK driving licence What's on offer Permanent role within a supportive and skilled team Company vehicle and tools provided Ongoing training and development opportunities Pension scheme, holiday allowance, and additional benefits Pre-employment checks:This position is subject to a Basic DBS check at offer stage. Applicants with criminal convictions will be assessed individually, and all applications will be treated fairly and confidentially. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 06, 2026
Full time
Electrician - Responsive Maintenance (Permanent)Location: BarnsleyContract: Full Time, PermanentWe are currently working on behalf of a well-established housing maintenance provider seeking a qualified and motivated Electrician to join their responsive maintenance team. This role involves delivering high-quality electrical repairs and installations across social housing properties in the Barnsley area.The roleYou'll be responsible for carrying out a wide range of electrical works in both occupied and void properties, ensuring all tasks meet current regulations and safety standards.Key responsibilities include: Electrical repairs, fault finding, and installations Emergency call-outs and urgent maintenance requests Ensuring compliance with all electrical and health & safety regulations Working collaboratively with tenants, housing officers, and other trade operatives What we're looking for Level 3 NVQ (or equivalent) in Electrical Installation 18th Edition Wiring Regulations 2391 Inspection & Testing (or equivalent) Experience within social housing or domestic maintenance (desirable) Full UK driving licence What's on offer Permanent role within a supportive and skilled team Company vehicle and tools provided Ongoing training and development opportunities Pension scheme, holiday allowance, and additional benefits Pre-employment checks:This position is subject to a Basic DBS check at offer stage. Applicants with criminal convictions will be assessed individually, and all applications will be treated fairly and confidentially. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Want to use your communication and listening skills to support people experiencing homelessness in Bristol as a Project Worker? Where you ll be working St Mungo s Bristol Accommodation Services are taking on an exciting expansion, including supported housing Toll House Court in Southville, and Semi Independent Accommodation across West and East Bristol. These services provide accommodation and housing related support to people experiencing homelessness; dedicated to providing a safe, trauma informed, high quality and inclusive service to people while they are living in the hostel with the aim of working towards a positive move-on into independent housing. You will join a dynamic team of managers, day shift and night shift workers, taking part in the renewal of the service, helping us to provide a psychologically-informed environment and a supportive and secure place where our residents can make meaningful life changes. What you ll be doing as a Project Worker Oversee a caseload of clients and provide ongoing 1-1 support in an approachable, caring and person-centred way. Provide practical and personal support to clients with complex needs around areas such as housing and health. Have a good understanding of a person centred approach and how to provide the right support to clients to meet individual needs, identifying personal aims and ambitions and making plans to achieve them. Work with the team, external statutory agencies and voluntary organisations to ensure everyone has access to available support. Continue to develop your skills further around working with clients in a holistic way - we will provide training and support to help you gain a deeper understanding of housing and benefits law, and other specialist areas through training, supervision and line management support. When you'll be working You will work full time on-site on a 7 day rolling rota, including early shifts from 7:30am, late shifts until around 10pm, bank holidays, and two extended weekend shifts in every six. Some roles also offer a 20% pay premium for hours worked between 8pm 8am Monday to Friday, and for all weekend hours. What we're looking for This is a fantastic opportunity to be part of the transition of this expansion. You don't need loads of direct experience. We are looking for inspirational, people who will be committed to our recovery ethos, and has a genuine interest to support people to rebuild their lives. If you can demonstrate the below we d love to hear from you! Experience supporting vulnerable individuals to identify goals and navigate change. Strong interpersonal and listening skills, with a genuine interest in working holistically with a person-centred approach. A flexible, solution-focused mindset and the resilience to thrive in a fast-paced, changing environment. An understanding of the challenges faced by people experiencing homelessness. Ability to challenge disruptive behaviour with empathy and assertiveness, balancing individual needs with service safety. We believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a recovery focused approach. How to apply To view the job description and guidance on completing your application form, please click on the document tab on the advert page on our website. Visit our website and click the Apply Now Button to start your online application form. Closing date: 10 am on 19 May 2026 Interview and assessments between 1-5 June 2026 St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
May 06, 2026
Full time
Want to use your communication and listening skills to support people experiencing homelessness in Bristol as a Project Worker? Where you ll be working St Mungo s Bristol Accommodation Services are taking on an exciting expansion, including supported housing Toll House Court in Southville, and Semi Independent Accommodation across West and East Bristol. These services provide accommodation and housing related support to people experiencing homelessness; dedicated to providing a safe, trauma informed, high quality and inclusive service to people while they are living in the hostel with the aim of working towards a positive move-on into independent housing. You will join a dynamic team of managers, day shift and night shift workers, taking part in the renewal of the service, helping us to provide a psychologically-informed environment and a supportive and secure place where our residents can make meaningful life changes. What you ll be doing as a Project Worker Oversee a caseload of clients and provide ongoing 1-1 support in an approachable, caring and person-centred way. Provide practical and personal support to clients with complex needs around areas such as housing and health. Have a good understanding of a person centred approach and how to provide the right support to clients to meet individual needs, identifying personal aims and ambitions and making plans to achieve them. Work with the team, external statutory agencies and voluntary organisations to ensure everyone has access to available support. Continue to develop your skills further around working with clients in a holistic way - we will provide training and support to help you gain a deeper understanding of housing and benefits law, and other specialist areas through training, supervision and line management support. When you'll be working You will work full time on-site on a 7 day rolling rota, including early shifts from 7:30am, late shifts until around 10pm, bank holidays, and two extended weekend shifts in every six. Some roles also offer a 20% pay premium for hours worked between 8pm 8am Monday to Friday, and for all weekend hours. What we're looking for This is a fantastic opportunity to be part of the transition of this expansion. You don't need loads of direct experience. We are looking for inspirational, people who will be committed to our recovery ethos, and has a genuine interest to support people to rebuild their lives. If you can demonstrate the below we d love to hear from you! Experience supporting vulnerable individuals to identify goals and navigate change. Strong interpersonal and listening skills, with a genuine interest in working holistically with a person-centred approach. A flexible, solution-focused mindset and the resilience to thrive in a fast-paced, changing environment. An understanding of the challenges faced by people experiencing homelessness. Ability to challenge disruptive behaviour with empathy and assertiveness, balancing individual needs with service safety. We believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a recovery focused approach. How to apply To view the job description and guidance on completing your application form, please click on the document tab on the advert page on our website. Visit our website and click the Apply Now Button to start your online application form. Closing date: 10 am on 19 May 2026 Interview and assessments between 1-5 June 2026 St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
Your new company You will be joining a well-established social housing provider committed to delivering high-quality homes, investing in its communities, and continuously improving the experience of its residents. The organisation is expanding itsteam to strengthen its approach to housing condition claims and improve risk management across the business. You will be part of a supportive LegalDisrepair Team, where your expertise will help drive successful outcomes andcontribute to continuous improvement across the service. Your new role This is a temporary position offered on a rolling contract, providing an excellent opportunity to make an immediate impact within a well-respected housing organisation. This role offers hybrid working arrangements.As a Legal Disrepair Officer, you will independently manage a varied and often high-volume caseload involving disrepair, complex housing litigation, injunctions, enforcement matters, and related housing management issues. You will defend claims brought against the organisation, draft legal documents, prepare case bundles, instruct Counsel, and represent the organisation at regional court hearings. Working with surveyors, housing teams, and internal stakeholders, you will gather evidence, assess risk, identify trends, and provide practical legal advice. What you'll need to succeed To be successful, you will have proven experience handling litigation (whether acting for claimants, defendants, or both) with strong knowledge of relevant housing legislation, civil procedure, and pre-action protocol requirements. You will be confident drafting witness statements, injunction applications, legal instructions, and court documents, and comfortable engaging in legal research, analysing technical evidence, and coordinating expert involvement.Experience within the social housing sector, multi-complex litigation (such as ASB, possession, and enforcement), and courtroom advocacy will be advantageous. You should hold, or be working toward, a Law Degree, LPC, or CILEX qualification, and possess a full UK driving licence with access to a vehicle. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on .If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 06, 2026
Seasonal
Your new company You will be joining a well-established social housing provider committed to delivering high-quality homes, investing in its communities, and continuously improving the experience of its residents. The organisation is expanding itsteam to strengthen its approach to housing condition claims and improve risk management across the business. You will be part of a supportive LegalDisrepair Team, where your expertise will help drive successful outcomes andcontribute to continuous improvement across the service. Your new role This is a temporary position offered on a rolling contract, providing an excellent opportunity to make an immediate impact within a well-respected housing organisation. This role offers hybrid working arrangements.As a Legal Disrepair Officer, you will independently manage a varied and often high-volume caseload involving disrepair, complex housing litigation, injunctions, enforcement matters, and related housing management issues. You will defend claims brought against the organisation, draft legal documents, prepare case bundles, instruct Counsel, and represent the organisation at regional court hearings. Working with surveyors, housing teams, and internal stakeholders, you will gather evidence, assess risk, identify trends, and provide practical legal advice. What you'll need to succeed To be successful, you will have proven experience handling litigation (whether acting for claimants, defendants, or both) with strong knowledge of relevant housing legislation, civil procedure, and pre-action protocol requirements. You will be confident drafting witness statements, injunction applications, legal instructions, and court documents, and comfortable engaging in legal research, analysing technical evidence, and coordinating expert involvement.Experience within the social housing sector, multi-complex litigation (such as ASB, possession, and enforcement), and courtroom advocacy will be advantageous. You should hold, or be working toward, a Law Degree, LPC, or CILEX qualification, and possess a full UK driving licence with access to a vehicle. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on .If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
37.5 hours per week / permanent / working onsite / this role operates on a seven day rolling rota following a four on, four off shift pattern. Shifts will include evenings, weekends and bank holidays. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what s right, we work with heart, and we build real connections guide us in all our actions. Horsham Y Centre provides 24-hour supported housing services offering medium levels of housing-related support for young people aged 16-25 with 50 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs, relationship building and wellbeing. Situated in the middle of Horsham, the service has strong links with and contributes to the local community. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We are looking for a Housing Night Worker to join our team at Horsham Y Centre. You will respond promptly to any reported incidents, accidents, or concerns, carrying out thorough checks and taking appropriate action to ensure the safety and wellbeing of everyone on site. You will also take a proactive approach to preventing anti social behaviour, working closely with support staff to maintain a positive environment. In addition, you will carry out one to one interventions with young people who may be experiencing a mental health crisis or who require medical assistance, ensuring they receive timely and appropriate support. What you will be doing - this is more than a night shift role - it s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop. Main areas of responsibilities are: Safety and security Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night. Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements. Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. Resident engagement Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills. Encourage residents to share their views and engage with available services and opportunities. Assist with evening groupwork sessions that promote learning, wellbeing and positive development. Administration and housekeeping Complete essential admin tasks including data entry, case notes and record management. Carry out routine health and safety, compliance and room checks. Log maintenance issues to ensure the building remains safe and well maintained. General Work collaboratively on a four on, four off rota, providing consistent, non judgemental support overnight. Maintain a calm, professional approach and handle challenging situations effectively. Take part in ongoing training and reflective practice to support psychologically informed care. This role involves lone working, so you will need to be confident in decision making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared. If you are enthusiastic about this opportunity but don t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for. About you - this is a dynamic role for someone passionate, empathetic and committed to young people s development. Experience and knowledge Experience in a customer facing role, staying calm and solutions focused during challenging situations. An understanding of the needs and experiences of young people and adults at risk. Awareness of trauma and the ability to work in a strengths based, compassionate way. Confidence in accurate record keeping, including incident logs and health and safety checks. Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided). Skills and abilities Clear verbal and written communication, with accurate handovers for day time colleagues. Strong interpersonal skills, able to build positive relationships. Comfortable lone working, using initiative, and working as part of a team. Competent IT skills, including Microsoft 365 and basic system navigation (training provided). Ability to de escalate situations and manage challenging behaviour calmly. You will bring an awareness of the challenges young people face and the ability to connect with them positively CLOSING DATE: Sunday 17 May 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children s and Adults Barred Lists) as well as comprehensive reference and activity check.
May 06, 2026
Full time
37.5 hours per week / permanent / working onsite / this role operates on a seven day rolling rota following a four on, four off shift pattern. Shifts will include evenings, weekends and bank holidays. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what s right, we work with heart, and we build real connections guide us in all our actions. Horsham Y Centre provides 24-hour supported housing services offering medium levels of housing-related support for young people aged 16-25 with 50 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs, relationship building and wellbeing. Situated in the middle of Horsham, the service has strong links with and contributes to the local community. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We are looking for a Housing Night Worker to join our team at Horsham Y Centre. You will respond promptly to any reported incidents, accidents, or concerns, carrying out thorough checks and taking appropriate action to ensure the safety and wellbeing of everyone on site. You will also take a proactive approach to preventing anti social behaviour, working closely with support staff to maintain a positive environment. In addition, you will carry out one to one interventions with young people who may be experiencing a mental health crisis or who require medical assistance, ensuring they receive timely and appropriate support. What you will be doing - this is more than a night shift role - it s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop. Main areas of responsibilities are: Safety and security Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night. Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements. Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. Resident engagement Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills. Encourage residents to share their views and engage with available services and opportunities. Assist with evening groupwork sessions that promote learning, wellbeing and positive development. Administration and housekeeping Complete essential admin tasks including data entry, case notes and record management. Carry out routine health and safety, compliance and room checks. Log maintenance issues to ensure the building remains safe and well maintained. General Work collaboratively on a four on, four off rota, providing consistent, non judgemental support overnight. Maintain a calm, professional approach and handle challenging situations effectively. Take part in ongoing training and reflective practice to support psychologically informed care. This role involves lone working, so you will need to be confident in decision making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared. If you are enthusiastic about this opportunity but don t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for. About you - this is a dynamic role for someone passionate, empathetic and committed to young people s development. Experience and knowledge Experience in a customer facing role, staying calm and solutions focused during challenging situations. An understanding of the needs and experiences of young people and adults at risk. Awareness of trauma and the ability to work in a strengths based, compassionate way. Confidence in accurate record keeping, including incident logs and health and safety checks. Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided). Skills and abilities Clear verbal and written communication, with accurate handovers for day time colleagues. Strong interpersonal skills, able to build positive relationships. Comfortable lone working, using initiative, and working as part of a team. Competent IT skills, including Microsoft 365 and basic system navigation (training provided). Ability to de escalate situations and manage challenging behaviour calmly. You will bring an awareness of the challenges young people face and the ability to connect with them positively CLOSING DATE: Sunday 17 May 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children s and Adults Barred Lists) as well as comprehensive reference and activity check.
Justlife s Vision Making people's experience of temporary accommodation be short, safe and healthy. About the job The role of Families Project Worker involves supporting a caseload of families living in temporary accommodation. The role requires a combination of specialist knowledge and excellent relationship building skills to support residents with varying degrees of mental health, addiction and trauma related issues to engage with appropriate support, improve their experience of temporary accommodation and to access suitable housing solutions. The role is dependent on excellent communication and joint working with colleagues and a variety of partners and professionals; including the NHS, Probation Service, local council services and other third sector organisations. The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity. A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role. Making decisions, in the moment to do the right thing to mitigate risk with service users can place high emotional demands on the job holder. The role is highly reactive, unpredictable and at times, chaotic. The role therefore requires a high degree of self-awareness to one s own resilience levels and exercising appropriate levels of self-care. Why do we exist? Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible. How do we operate? Our values guide our work and are very important to us: Collaboration before competition People before programmes Innovation before Institutions What do we do? Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights. We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change. Why work for us? Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. Perks of working at Justlife Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years service and 30 days after 10 years service) Additional 5 days annual leave purchase scheme through salary sacrifice Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print) Cycle to work scheme 2 Volunteering days per year Key terms and conditions Job Title: Families Project Worker Hours: 18.75 hours per week Contract: Fixed Term until 30th June 2027 Normal hrs to be worked: Hours can be spread across Monday Friday between 9am 5pm Location: Brighton Salary: £30,791 per Annum pro rata Application Process To apply, please upload a covering letter addressing how you meet the person specification, together with an up-to-date CV. Deadline for applications is 11:30pm 31st May. Provisional interview dates will be the week of 8th June. Responsible to: Families Project Team Lead Responsible for: None Key responsibilities Service Delivery Deliver interventions and support for families in a warm, caring and flexible way, including: Supporting them to engage with support services to improve and maintain their physical and mental wellbeing. Assisting them in addressing housing, financial or wellbeing needs. Accompanying them to appointments. Connecting them with appropriate support services such as substance misuse services or food banks. Collaborating with agencies such as the local authority, housing providers and support services to deliver an effective service Maintaining regular contact and a listening ear for the client. Helping increase their self-confidence and self-efficacy to improve their chances of moving on from homelessness. Helping clients to engage in meaningful activities based on their strengths, interests and ambitions. Contribute to team caseload meetings. Use the Inform system to record key work carried out. Carry out the relevant assessment with clients, identifying issues, as well as strengths, and develop a support plan that is reviewed regularly. Service Development Liaise with local partners to improve collaborative working Promote and advertise the Justlife service locally Provide reports and case studies when requested. This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder. Person Specification Essential Experience: Experience of supporting vulnerable groups (those experiencing homelessness or housing vulnerability, or a comparable client group) Desirable Experience: Experience of working with drug and alcohol dependent adults or those experiencing poor mental health Experience of supporting families Experience of working with the welfare system Experience of working with the housing system Skills Care, empathy and skilled in dealing with emotionally vulnerable service users Excellent ability to engage with service users in an empowering manner Effective communication; written and oral skills Effective administrative and IT skills Excellent organisational skills Knowledge Demonstrate knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to become and stay healthy. Demonstrate knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse and homelessness. An understanding of health and safety policies and procedures that aim to keep staff and clients safe. Personal Attributes Commitment to equal opportunities in our service delivery High self-awareness and the ability to maintain personal well-being through periods of pressure and stress Ability to be self-motivated and work well in a team or as a lone worker
May 06, 2026
Full time
Justlife s Vision Making people's experience of temporary accommodation be short, safe and healthy. About the job The role of Families Project Worker involves supporting a caseload of families living in temporary accommodation. The role requires a combination of specialist knowledge and excellent relationship building skills to support residents with varying degrees of mental health, addiction and trauma related issues to engage with appropriate support, improve their experience of temporary accommodation and to access suitable housing solutions. The role is dependent on excellent communication and joint working with colleagues and a variety of partners and professionals; including the NHS, Probation Service, local council services and other third sector organisations. The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity. A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role. Making decisions, in the moment to do the right thing to mitigate risk with service users can place high emotional demands on the job holder. The role is highly reactive, unpredictable and at times, chaotic. The role therefore requires a high degree of self-awareness to one s own resilience levels and exercising appropriate levels of self-care. Why do we exist? Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible. How do we operate? Our values guide our work and are very important to us: Collaboration before competition People before programmes Innovation before Institutions What do we do? Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights. We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change. Why work for us? Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. Perks of working at Justlife Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years service and 30 days after 10 years service) Additional 5 days annual leave purchase scheme through salary sacrifice Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print) Cycle to work scheme 2 Volunteering days per year Key terms and conditions Job Title: Families Project Worker Hours: 18.75 hours per week Contract: Fixed Term until 30th June 2027 Normal hrs to be worked: Hours can be spread across Monday Friday between 9am 5pm Location: Brighton Salary: £30,791 per Annum pro rata Application Process To apply, please upload a covering letter addressing how you meet the person specification, together with an up-to-date CV. Deadline for applications is 11:30pm 31st May. Provisional interview dates will be the week of 8th June. Responsible to: Families Project Team Lead Responsible for: None Key responsibilities Service Delivery Deliver interventions and support for families in a warm, caring and flexible way, including: Supporting them to engage with support services to improve and maintain their physical and mental wellbeing. Assisting them in addressing housing, financial or wellbeing needs. Accompanying them to appointments. Connecting them with appropriate support services such as substance misuse services or food banks. Collaborating with agencies such as the local authority, housing providers and support services to deliver an effective service Maintaining regular contact and a listening ear for the client. Helping increase their self-confidence and self-efficacy to improve their chances of moving on from homelessness. Helping clients to engage in meaningful activities based on their strengths, interests and ambitions. Contribute to team caseload meetings. Use the Inform system to record key work carried out. Carry out the relevant assessment with clients, identifying issues, as well as strengths, and develop a support plan that is reviewed regularly. Service Development Liaise with local partners to improve collaborative working Promote and advertise the Justlife service locally Provide reports and case studies when requested. This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder. Person Specification Essential Experience: Experience of supporting vulnerable groups (those experiencing homelessness or housing vulnerability, or a comparable client group) Desirable Experience: Experience of working with drug and alcohol dependent adults or those experiencing poor mental health Experience of supporting families Experience of working with the welfare system Experience of working with the housing system Skills Care, empathy and skilled in dealing with emotionally vulnerable service users Excellent ability to engage with service users in an empowering manner Effective communication; written and oral skills Effective administrative and IT skills Excellent organisational skills Knowledge Demonstrate knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to become and stay healthy. Demonstrate knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse and homelessness. An understanding of health and safety policies and procedures that aim to keep staff and clients safe. Personal Attributes Commitment to equal opportunities in our service delivery High self-awareness and the ability to maintain personal well-being through periods of pressure and stress Ability to be self-motivated and work well in a team or as a lone worker
Look Ahead Care Support and Housing
Bracknell, Berkshire
We're looking for a kind, compassionate and resilient Service Manager to join our Young People Social Care Service in Bracknell. £ 41,200.00 per annum, working 40 hours per week. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers. We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc. Responsible for maintaining quarterly staff succession plans Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective Responsible for managing and allocating customers to support staff (casework management) Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation About you: Ability to lead and motivate staff to deliver excellent services Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind What you'll bring: Essential: Educated to degree level or equivalent Experience of managing contracts and resources and delivering to budget and performance targets Experience of delivering to housing management performance targets Desirable: Other relevant professional memberships and/or specialist qualifications About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
May 06, 2026
Full time
We're looking for a kind, compassionate and resilient Service Manager to join our Young People Social Care Service in Bracknell. £ 41,200.00 per annum, working 40 hours per week. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers. We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc. Responsible for maintaining quarterly staff succession plans Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective Responsible for managing and allocating customers to support staff (casework management) Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation About you: Ability to lead and motivate staff to deliver excellent services Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind What you'll bring: Essential: Educated to degree level or equivalent Experience of managing contracts and resources and delivering to budget and performance targets Experience of delivering to housing management performance targets Desirable: Other relevant professional memberships and/or specialist qualifications About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
Role: Refuge Worker Based: Hillingdon Rate: £14ph PAYE or £18ph umb Start Date: ASAP Duration: Temp ongoing Hours: 35 hours per week 9am 5pm Monday to Friday - on-site parking available Our client, a specialist Domestic Violence charity, is looking to recruit a Refuge Worker responsible for providing high-quality practical and emotional support to survivors of domestic violence and their children living in their refuges. Synopsis of duties: Providing practical and emotional support to survivors of domestic violence and other forms of violence and abuse Conducting key work sessions regularly and keeping casework records up to date Be present at the refuge when contractors attend, homegroup, pest control, water checks, cleaner, etc, accompany them to all the rooms when required Carry out CCTV Checks daily, H&S checks daily, weekly or monthly checks on all the floors Carry out evacuation(monthly), fire drills (monthly) and fire alarm testing (weekly) Be onsite to monitor and sign in guests, e.g. health visitors, social workers, etc Have face-to-face sessions with residents weekly Help residents complete most forms, sometimes housing applications, etc which is time-consuming Report housing maintenance issues following checks Attend to women on an ad-hoc basis Provide cleaning products, etc Keep on top of service charges and rent arrears, and ensure residents are paying monthly when their benefits come in, you may need to check evidence of this monthly Attend appointments, GP, court hearings, etc with clients Physically see the state of the house, i.e. to book work like gardening, broken furniture, etc any repairs Keep an inventory of outstanding items in-house, like cleaning products, pots, pans, emergency food, etc Distribute or unpack donations Prepare residents or houses for cultural events, e.g. Eid, giving out donations, putting posters around the house, celebrating with residents Carry out house meetings, H&S recording, or chasing Turn around voids, prepare rooms, or get maintenance, take referrals Physical presence at site, may need to attend to other sites Lone working sometimes when there is no site cover Take part in staff meetings and supervision meetings, sometimes offsite Essential Requirements: Experience of working in a refuge Experience working with vulnerable adults and children, acknowledging safeguarding concerns, and responding appropriately Experience working with victims of domestic abuse in a professional capacity Enhanced Child and Adult workforce DBS on the update service DBS dated within the last 12 months or on the update service Supporting Futures Consulting acts as both an employer and an agency.
May 06, 2026
Seasonal
Role: Refuge Worker Based: Hillingdon Rate: £14ph PAYE or £18ph umb Start Date: ASAP Duration: Temp ongoing Hours: 35 hours per week 9am 5pm Monday to Friday - on-site parking available Our client, a specialist Domestic Violence charity, is looking to recruit a Refuge Worker responsible for providing high-quality practical and emotional support to survivors of domestic violence and their children living in their refuges. Synopsis of duties: Providing practical and emotional support to survivors of domestic violence and other forms of violence and abuse Conducting key work sessions regularly and keeping casework records up to date Be present at the refuge when contractors attend, homegroup, pest control, water checks, cleaner, etc, accompany them to all the rooms when required Carry out CCTV Checks daily, H&S checks daily, weekly or monthly checks on all the floors Carry out evacuation(monthly), fire drills (monthly) and fire alarm testing (weekly) Be onsite to monitor and sign in guests, e.g. health visitors, social workers, etc Have face-to-face sessions with residents weekly Help residents complete most forms, sometimes housing applications, etc which is time-consuming Report housing maintenance issues following checks Attend to women on an ad-hoc basis Provide cleaning products, etc Keep on top of service charges and rent arrears, and ensure residents are paying monthly when their benefits come in, you may need to check evidence of this monthly Attend appointments, GP, court hearings, etc with clients Physically see the state of the house, i.e. to book work like gardening, broken furniture, etc any repairs Keep an inventory of outstanding items in-house, like cleaning products, pots, pans, emergency food, etc Distribute or unpack donations Prepare residents or houses for cultural events, e.g. Eid, giving out donations, putting posters around the house, celebrating with residents Carry out house meetings, H&S recording, or chasing Turn around voids, prepare rooms, or get maintenance, take referrals Physical presence at site, may need to attend to other sites Lone working sometimes when there is no site cover Take part in staff meetings and supervision meetings, sometimes offsite Essential Requirements: Experience of working in a refuge Experience working with vulnerable adults and children, acknowledging safeguarding concerns, and responding appropriately Experience working with victims of domestic abuse in a professional capacity Enhanced Child and Adult workforce DBS on the update service DBS dated within the last 12 months or on the update service Supporting Futures Consulting acts as both an employer and an agency.
Apricus Resourcing are working with a leading charity based in London who are looking for a Domestic Abuse Refuge Worker within one of their services in Wandsworth. This position offers the chance to contribute to a vital cause, providing support and safety to individuals seeking refuge. The role is on a rolling locum basis, initially for the next 3-months with a view to extend. The role is offering flexibility and the potential for ongoing engagement. With a competitive pay rate of £14.34 PAYE / £16.88 Umbrella Per hour. The ideal candidate will have previous experience in a refuge setting, demonstrating a deep understanding of the complexities and sensitivities involved in supporting individuals in crisis. Key responsibilities include providing emotional and practical support, ensuring the safety and well-being of residents, and assisting with the day-to-day operations of the refuge. Essential skills and experience required for this role include: - Proven experience working in a refuge or similar environment. - Strong interpersonal and communication skills, with the ability to build trust and rapport with ser. - A compassionate and empathetic approach, with a commitment to providing high-quality support. - Ability to handle challenging situations with patience and professionalism. - Knowledge of relevant policies and procedures, including safeguarding and confidentiality. This role offers more than just a job; it is a chance to be part of a dedicated team working towards a noble cause. The charity is known for its supportive work environment, providing ongoing training and development opportunities to help staff grow both personally and professionally. Key Duties to the role include: To provide intensive casework, support, and monitoring of general, and support needs, facilitated by key-sessions, community meetings, and general day-to-day contact To provide advice, information and support to the women on safety including around domestic abuse and independent living, as required To work with women in co-producing a Support and Safety Plan , with a focus on the individuals strengths to meet their chosen goals To fulfil our obligations and responsibilities to inform, and work with any relevant statutory bodies, for example; Social Services regarding Child Safeguarding issues/concerns and to follow the Safeguarding policies and procedures at all times To provide casework which identifies and build in appropriate support of the individuals housing needs, including supporting them in establishing move on accommodation If you meet the criteria and would like to know more please hit apply now or contact the office directly!
May 06, 2026
Contractor
Apricus Resourcing are working with a leading charity based in London who are looking for a Domestic Abuse Refuge Worker within one of their services in Wandsworth. This position offers the chance to contribute to a vital cause, providing support and safety to individuals seeking refuge. The role is on a rolling locum basis, initially for the next 3-months with a view to extend. The role is offering flexibility and the potential for ongoing engagement. With a competitive pay rate of £14.34 PAYE / £16.88 Umbrella Per hour. The ideal candidate will have previous experience in a refuge setting, demonstrating a deep understanding of the complexities and sensitivities involved in supporting individuals in crisis. Key responsibilities include providing emotional and practical support, ensuring the safety and well-being of residents, and assisting with the day-to-day operations of the refuge. Essential skills and experience required for this role include: - Proven experience working in a refuge or similar environment. - Strong interpersonal and communication skills, with the ability to build trust and rapport with ser. - A compassionate and empathetic approach, with a commitment to providing high-quality support. - Ability to handle challenging situations with patience and professionalism. - Knowledge of relevant policies and procedures, including safeguarding and confidentiality. This role offers more than just a job; it is a chance to be part of a dedicated team working towards a noble cause. The charity is known for its supportive work environment, providing ongoing training and development opportunities to help staff grow both personally and professionally. Key Duties to the role include: To provide intensive casework, support, and monitoring of general, and support needs, facilitated by key-sessions, community meetings, and general day-to-day contact To provide advice, information and support to the women on safety including around domestic abuse and independent living, as required To work with women in co-producing a Support and Safety Plan , with a focus on the individuals strengths to meet their chosen goals To fulfil our obligations and responsibilities to inform, and work with any relevant statutory bodies, for example; Social Services regarding Child Safeguarding issues/concerns and to follow the Safeguarding policies and procedures at all times To provide casework which identifies and build in appropriate support of the individuals housing needs, including supporting them in establishing move on accommodation If you meet the criteria and would like to know more please hit apply now or contact the office directly!
Job Title: Housing Policy Officer Location: London Borough of Newham Term : Temp initially 3 month Rate: 21.91 PAYE Are you passionate about making a difference in housing services? We are looking for a dynamic Housing Policy Officer to help shape and enhance the lives of residents in Newham. This is an exciting opportunity to play a pivotal role in developing housing policies and driving service improvements! What You'll Be Doing: In this influential position, you will: Develop, review, and update housing policies, strategies, and procedures. Stay informed on housing legislation and national policies, applying them in practice. Collaborate with housing teams and council colleagues to elevate service quality. Gather feedback from residents and stakeholders to inform policy decisions. Support service and case reviews to identify insights and drive improvements. Draft clear reports and briefings for senior leaders and elected members. Contribute to performance reporting and regulatory submissions. Co-ordinate responses to housing policy consultations. Facilitate workshops with staff and service users when needed. Who We're Looking For: We want to hear from enthusiastic individuals with a passion for housing and public service! You should ideally have: A degree in a relevant field or equivalent experience. Knowledge of housing policy, social housing issues, and local government. Understanding of the social housing regulatory environment. You'll also have experience in: Developing or implementing housing policies and strategies. Writing reports or policy documents. Collaborating with teams and external stakeholders. Running workshops or structured engagement sessions. Managing projects and juggling priorities. Skills and Strengths: We're looking for someone who: Writes clearly and confidently for various audiences. Analyses information and data effectively. Is comfortable with numbers and performance data. Has strong IT skills, especially in MS Word and Excel. Can manage their workload and meet deadlines. Is organised, adaptable, and thrives in a changing environment. Brings a creative, problem-solving approach to their work. If you're ready to contribute to meaningful change in housing services, apply today! Join us in making a positive impact on the Newham community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 06, 2026
Seasonal
Job Title: Housing Policy Officer Location: London Borough of Newham Term : Temp initially 3 month Rate: 21.91 PAYE Are you passionate about making a difference in housing services? We are looking for a dynamic Housing Policy Officer to help shape and enhance the lives of residents in Newham. This is an exciting opportunity to play a pivotal role in developing housing policies and driving service improvements! What You'll Be Doing: In this influential position, you will: Develop, review, and update housing policies, strategies, and procedures. Stay informed on housing legislation and national policies, applying them in practice. Collaborate with housing teams and council colleagues to elevate service quality. Gather feedback from residents and stakeholders to inform policy decisions. Support service and case reviews to identify insights and drive improvements. Draft clear reports and briefings for senior leaders and elected members. Contribute to performance reporting and regulatory submissions. Co-ordinate responses to housing policy consultations. Facilitate workshops with staff and service users when needed. Who We're Looking For: We want to hear from enthusiastic individuals with a passion for housing and public service! You should ideally have: A degree in a relevant field or equivalent experience. Knowledge of housing policy, social housing issues, and local government. Understanding of the social housing regulatory environment. You'll also have experience in: Developing or implementing housing policies and strategies. Writing reports or policy documents. Collaborating with teams and external stakeholders. Running workshops or structured engagement sessions. Managing projects and juggling priorities. Skills and Strengths: We're looking for someone who: Writes clearly and confidently for various audiences. Analyses information and data effectively. Is comfortable with numbers and performance data. Has strong IT skills, especially in MS Word and Excel. Can manage their workload and meet deadlines. Is organised, adaptable, and thrives in a changing environment. Brings a creative, problem-solving approach to their work. If you're ready to contribute to meaningful change in housing services, apply today! Join us in making a positive impact on the Newham community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Confederation of Service Charities
Catterick Garrison, Yorkshire
Catterick Garrison, North Yorkshire, United Kingdom Job Title: Case Work & Referral Officer Contract Type: Permanent Salary: £28,031.56 per annum Working Hours: Full Time - 37.5 Hours Working Pattern: Monday to Friday, 9am to 5pm Location: The Beacon, Catterick Garrison / Hybrid (50% office based minimum) The difference you will make as a Case Worker & Referral Officer This is a key role to work in partnership with key stakeholders to achieve the Op Fortitude mission to end veteran rough sleeping, which is a government funded referral service that supports veterans who may be rough sleeping or are at risk of homelessness. Putting customers first and empowering them to achieve their own goals and aspirations, you will work as part of a team to administer the referral gateway for single veterans to suitable accommodation. About you This is an exciting opportunity to be part of a team that will make a real difference to the lives of veterans in the UK. If you have a passion for the mission, the ability to create excellent working relationships, and an understanding of the causes and solutions to homelessness, then you could be ideal for this role. While desirable, being a member of the Armed Forces Community is not essential. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping, which is a government funded referral service that support Veterans who may be rough sleeping or are at risk of homelessness. Work collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. To put customers first and empower them to achieve their goals and aspirations. Undertake a range of tasks that contribute to the safe and effective service delivery to customers. Key Responsibilities Deliver a support service/referral management service: Act as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required. Demonstrate a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway. Signpost referred customers that have a need for support, but do not meet the eligibility criteria. Conduct initial assessment of allocated referrals and current housing status. Identify root cause of insecurity of current home. Identify best solutions to address root cause. Develop a detailed understanding of support available, both veteran and non veteran specific, including Local Authorities, Op COURAGE for mental health support, grant giving bodies, local Third Sector Floating Support services, employment support, and signposting to other relevant agencies. Make referrals to the most appropriate organisation from our list of approved providers. Ensure 100% compliance with the recording of all referral and case management activity. Contribute to and maintain partnerships across the Op FORTITUDE Pathway. Carry out day to day administration and operational duties. Assist in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements. Deliver the referrals process to meet contractual requirements, including monitoring the Op FORTITUDE referral portal, acknowledging receipt of referrals and responding to all enquiries within agreed timeframes. Refer customers to the Pathways Caseworker for support in seeking accommodation. Liaise with referring agents. Decide on the outcome and advise all relevant parties accordingly. Make a referral to the appropriate accommodation provider with suitable vacancies that meet referral needs. Be responsible for the accuracy of data of the referrals and ensure the referral pathway database is "quality driven" and updated at all times. Escalate any issues or concerns when referrals have not met the pathway standards to the Service Manager. Respect customer preferences in relation to choice of location where multiple accommodation options are available. When multiple accommodation choices are available that meet both the level of need and referral choice, prioritise the unit that has been vacant for the longest period. Use IT systems appropriately, including adding updates to the referral portal. Support customers: Use psychologically and trauma-informed approaches to engage and support veterans to make positive choices. Signpost to relevant Op FORTITUDE Caseworkers when brief intervention work at referral stage is required to ensure the safety of the customer. Maintain regular contact with veterans on the waiting list and keep them fully updated with the status of their application. Understand the risk management process, escalating appropriately where you have concerns for the safety of the veteran or others. Ensure equality, diversity and inclusion is always considered. Other Information: Carry out all duties within Riverside's Policy and Procedure framework (health & safety, safeguarding, dignity at work, GDPR, cash handling). Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflective practice sessions. Undertake regular training and take responsibility for continuous development. From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Required qualifications & skills Understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Understanding of the veteran sector. Ability to administer a comprehensive referral service. Personal lived experience of serving in the forces or of homelessness.
May 05, 2026
Full time
Catterick Garrison, North Yorkshire, United Kingdom Job Title: Case Work & Referral Officer Contract Type: Permanent Salary: £28,031.56 per annum Working Hours: Full Time - 37.5 Hours Working Pattern: Monday to Friday, 9am to 5pm Location: The Beacon, Catterick Garrison / Hybrid (50% office based minimum) The difference you will make as a Case Worker & Referral Officer This is a key role to work in partnership with key stakeholders to achieve the Op Fortitude mission to end veteran rough sleeping, which is a government funded referral service that supports veterans who may be rough sleeping or are at risk of homelessness. Putting customers first and empowering them to achieve their own goals and aspirations, you will work as part of a team to administer the referral gateway for single veterans to suitable accommodation. About you This is an exciting opportunity to be part of a team that will make a real difference to the lives of veterans in the UK. If you have a passion for the mission, the ability to create excellent working relationships, and an understanding of the causes and solutions to homelessness, then you could be ideal for this role. While desirable, being a member of the Armed Forces Community is not essential. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping, which is a government funded referral service that support Veterans who may be rough sleeping or are at risk of homelessness. Work collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. To put customers first and empower them to achieve their goals and aspirations. Undertake a range of tasks that contribute to the safe and effective service delivery to customers. Key Responsibilities Deliver a support service/referral management service: Act as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required. Demonstrate a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway. Signpost referred customers that have a need for support, but do not meet the eligibility criteria. Conduct initial assessment of allocated referrals and current housing status. Identify root cause of insecurity of current home. Identify best solutions to address root cause. Develop a detailed understanding of support available, both veteran and non veteran specific, including Local Authorities, Op COURAGE for mental health support, grant giving bodies, local Third Sector Floating Support services, employment support, and signposting to other relevant agencies. Make referrals to the most appropriate organisation from our list of approved providers. Ensure 100% compliance with the recording of all referral and case management activity. Contribute to and maintain partnerships across the Op FORTITUDE Pathway. Carry out day to day administration and operational duties. Assist in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements. Deliver the referrals process to meet contractual requirements, including monitoring the Op FORTITUDE referral portal, acknowledging receipt of referrals and responding to all enquiries within agreed timeframes. Refer customers to the Pathways Caseworker for support in seeking accommodation. Liaise with referring agents. Decide on the outcome and advise all relevant parties accordingly. Make a referral to the appropriate accommodation provider with suitable vacancies that meet referral needs. Be responsible for the accuracy of data of the referrals and ensure the referral pathway database is "quality driven" and updated at all times. Escalate any issues or concerns when referrals have not met the pathway standards to the Service Manager. Respect customer preferences in relation to choice of location where multiple accommodation options are available. When multiple accommodation choices are available that meet both the level of need and referral choice, prioritise the unit that has been vacant for the longest period. Use IT systems appropriately, including adding updates to the referral portal. Support customers: Use psychologically and trauma-informed approaches to engage and support veterans to make positive choices. Signpost to relevant Op FORTITUDE Caseworkers when brief intervention work at referral stage is required to ensure the safety of the customer. Maintain regular contact with veterans on the waiting list and keep them fully updated with the status of their application. Understand the risk management process, escalating appropriately where you have concerns for the safety of the veteran or others. Ensure equality, diversity and inclusion is always considered. Other Information: Carry out all duties within Riverside's Policy and Procedure framework (health & safety, safeguarding, dignity at work, GDPR, cash handling). Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflective practice sessions. Undertake regular training and take responsibility for continuous development. From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Required qualifications & skills Understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Understanding of the veteran sector. Ability to administer a comprehensive referral service. Personal lived experience of serving in the forces or of homelessness.
Single Homeless Project has an opportunity for a Project Worker to join our experienced and committed teams based in Wandsworth, Westminster ?. You will join us on a full-time, permanent basis . In return, you will receive a competitive salary starting at £29,822.41 and rising incrementally to £32,034.46 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the Project Worker role: As a Project Worker within our Westminster Mental Health Accommodation Services or Wandsworth Properties, you ll play a vital role in helping people find stability, confidence and a way forward. These are roles rooted in relationships - offering consistency, belief and practical support to people navigating some of life s most challenging moments. You ll work alongside residents to create a sense of safety and possibility, supporting them to feel more in control of their lives and their choices. Working within supported accommodation, you ll support people to build everyday skills, strengthen wellbeing and reconnect with opportunities that matter to them - whether that s housing, health, learning, work or community life. You ll hold a small caseload, developing personalised support and safety plans shaped by each person s goals, strengths and experiences. Collaboration sits at the heart of the role: with residents, colleagues and partner services, all working together to create meaningful and lasting progress. This role is for someone who believes in people and is ready to show up with curiosity, compassion and purpose. You ll join a reflective, supportive team that values initiative, learning and shared responsibility. If you want a role where your work has real impact, where relationships matter and where you can help people move beyond survival towards independence and hope, apply now and bring your tenacity, care and ambition with you. About you: You take a person-centred approach to your work, building trust and working alongside people to shape support that reflects their goals and priorities. You re confident managing a small caseload, using assessment and good judgement to understand needs, risks and progress over time. You communicate clearly and work well with others, building strong relationships with colleagues and partner services to achieve the best outcomes. You understand the importance of safety, boundaries and accountability, and work in line with health and safety requirements, policies and procedures. You re organised, reflective and committed to learning - keeping accurate records, protecting confidentiality and contributing to service improvement. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Closing date: Sunday 17th May at midnight Interview date: Wednesday 27th and Thursday 28th May online via Microsoft Teams Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Project Worker - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
May 05, 2026
Full time
Single Homeless Project has an opportunity for a Project Worker to join our experienced and committed teams based in Wandsworth, Westminster ?. You will join us on a full-time, permanent basis . In return, you will receive a competitive salary starting at £29,822.41 and rising incrementally to £32,034.46 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the Project Worker role: As a Project Worker within our Westminster Mental Health Accommodation Services or Wandsworth Properties, you ll play a vital role in helping people find stability, confidence and a way forward. These are roles rooted in relationships - offering consistency, belief and practical support to people navigating some of life s most challenging moments. You ll work alongside residents to create a sense of safety and possibility, supporting them to feel more in control of their lives and their choices. Working within supported accommodation, you ll support people to build everyday skills, strengthen wellbeing and reconnect with opportunities that matter to them - whether that s housing, health, learning, work or community life. You ll hold a small caseload, developing personalised support and safety plans shaped by each person s goals, strengths and experiences. Collaboration sits at the heart of the role: with residents, colleagues and partner services, all working together to create meaningful and lasting progress. This role is for someone who believes in people and is ready to show up with curiosity, compassion and purpose. You ll join a reflective, supportive team that values initiative, learning and shared responsibility. If you want a role where your work has real impact, where relationships matter and where you can help people move beyond survival towards independence and hope, apply now and bring your tenacity, care and ambition with you. About you: You take a person-centred approach to your work, building trust and working alongside people to shape support that reflects their goals and priorities. You re confident managing a small caseload, using assessment and good judgement to understand needs, risks and progress over time. You communicate clearly and work well with others, building strong relationships with colleagues and partner services to achieve the best outcomes. You understand the importance of safety, boundaries and accountability, and work in line with health and safety requirements, policies and procedures. You re organised, reflective and committed to learning - keeping accurate records, protecting confidentiality and contributing to service improvement. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Closing date: Sunday 17th May at midnight Interview date: Wednesday 27th and Thursday 28th May online via Microsoft Teams Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Project Worker - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Domestic Abuse and Refuge Support Worker Hours: Full (Mon-Fri) Are you passionate about helping others and making a difference those who have been a victim of violence? If so BRC are recruiting for a Domestic Violence Support Worker to join an incredible team. We're looking for a Domestic Violence Support Worker who shares this charities passion for empowering women to rebuild their lives and live free from fear. This charity is dedicated to providing support for families and individuals affected by domestic violence, enabling them to live a life free from fear and abuse. As Support Worker your role would involve working closely with these individuals, aiding them to maintain their tenancy. Your key responsibilities will include: Delivering one-to-one support, safety planning, and advocacy Supporting women to access housing, legal, financial, and health services Working in partnership with local agencies and community services Promoting empowerment, resilience, and independence in a trauma-informed way Respond calmly and effectively to emergencies, safeguarding concerns, or mental health crises, implementing de-escalation techniques when necessary. We're looking for someone with: Experience supporting vulnerable women or those affected by domestic violence. Strong communication and advocacy skills A good understanding of safeguarding and trauma-informed approaches The ability to work flexibly and independently, as well as within a team. Understand the complexities of abuse and are skilled at providing sensitive, empowering support. Female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010 Not the right role for you? BRC are offering an additional bonus for all candidate referrals. We will be offering £100 of vouchers to the successful candidate you refer! (T&C Apply) For more information on this fantastic opportunity, please contact Emily Savage at BRC today!
May 05, 2026
Contractor
Domestic Abuse and Refuge Support Worker Hours: Full (Mon-Fri) Are you passionate about helping others and making a difference those who have been a victim of violence? If so BRC are recruiting for a Domestic Violence Support Worker to join an incredible team. We're looking for a Domestic Violence Support Worker who shares this charities passion for empowering women to rebuild their lives and live free from fear. This charity is dedicated to providing support for families and individuals affected by domestic violence, enabling them to live a life free from fear and abuse. As Support Worker your role would involve working closely with these individuals, aiding them to maintain their tenancy. Your key responsibilities will include: Delivering one-to-one support, safety planning, and advocacy Supporting women to access housing, legal, financial, and health services Working in partnership with local agencies and community services Promoting empowerment, resilience, and independence in a trauma-informed way Respond calmly and effectively to emergencies, safeguarding concerns, or mental health crises, implementing de-escalation techniques when necessary. We're looking for someone with: Experience supporting vulnerable women or those affected by domestic violence. Strong communication and advocacy skills A good understanding of safeguarding and trauma-informed approaches The ability to work flexibly and independently, as well as within a team. Understand the complexities of abuse and are skilled at providing sensitive, empowering support. Female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010 Not the right role for you? BRC are offering an additional bonus for all candidate referrals. We will be offering £100 of vouchers to the successful candidate you refer! (T&C Apply) For more information on this fantastic opportunity, please contact Emily Savage at BRC today!
Resolution Team Manager Location: Remote Salary : £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won t just oversee complaint handling - you ll set the tone for how we respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you ll be doing You ll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards Champion a customer-first, early resolution approach across all complaint handling Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes Take ownership of complex, sensitive or high-risk cases where strong judgement is critical Coach and develop team members in communication, investigation and conflict resolution Analyse complaint trends and feedback to identify learning and drive service improvement Ensure robust record-keeping, reporting and organisational learning from complaints Act as a recognised subject matter expert, advising colleagues across the organisation Deliver training to embed best practice and strengthen complaint handling capability Deputise for the Customer Resolution Manager when required What you ll bring You ll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. We re looking for: Significant experience in complaints handling, ideally within housing Strong knowledge of the Housing Ombudsman Complaint Handling Code Understanding of the RSH Consumer Standards and their application Proven experience leading and developing high-performing teams Excellent communication, coaching and conflict resolution skills The ability to interpret data and turn insight into service improvements A clear commitment to equality, diversity and inclusion A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. This is more than a leadership role, it s an opportunity to shape how we respond when it matters most. If you re motivated by improving services, leading teams and making sure customer voice drives real change, we d love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 05, 2026
Full time
Resolution Team Manager Location: Remote Salary : £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won t just oversee complaint handling - you ll set the tone for how we respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you ll be doing You ll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards Champion a customer-first, early resolution approach across all complaint handling Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes Take ownership of complex, sensitive or high-risk cases where strong judgement is critical Coach and develop team members in communication, investigation and conflict resolution Analyse complaint trends and feedback to identify learning and drive service improvement Ensure robust record-keeping, reporting and organisational learning from complaints Act as a recognised subject matter expert, advising colleagues across the organisation Deliver training to embed best practice and strengthen complaint handling capability Deputise for the Customer Resolution Manager when required What you ll bring You ll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. We re looking for: Significant experience in complaints handling, ideally within housing Strong knowledge of the Housing Ombudsman Complaint Handling Code Understanding of the RSH Consumer Standards and their application Proven experience leading and developing high-performing teams Excellent communication, coaching and conflict resolution skills The ability to interpret data and turn insight into service improvements A clear commitment to equality, diversity and inclusion A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. This is more than a leadership role, it s an opportunity to shape how we respond when it matters most. If you re motivated by improving services, leading teams and making sure customer voice drives real change, we d love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Belmont Recruitment are currently looking to speak with Female Domestic Abuse Refuge Project Workers for a permanent position in the Winchester area of Hampshire, for a full time position. This post is open to female applicants only under Schedule 9, Part 1 of the Equality Act 2010 (genuine occupational requirement). Salary; £25,750-£26,383 Location; Winchester About the Role We are recruiting for a Female Domestic Abuse Refuge Project Worker to join a specialist domestic abuse service based in Winchester. This is a rewarding and varied role providing high-quality support to women and their children residing in refuge accommodation after fleeing domestic abuse. You will work within a trauma-informed environment, delivering practical, emotional and advocacy support to empower survivors to rebuild their lives safely and independently. The role includes both refuge-based support and resettlement work, helping women transition into safe, long-term accommodation. Key Responsibilities Supporting Women and Families Provide one-to-one support, advocacy and safety planning to women living in refuge Support women to understand their options around housing, legal remedies, benefits, health and finance Deliver parenting and family support, promoting healthy mother/child relationships Facilitate group work, drop-ins and structured support programmes Support children and young people to access and maintain education Assist with court, Jobcentre and local authority appointments (including occasional police-escorted property visits) Develop and review individual support and safety plans Provide resettlement support to enable women to move on safely from refuge Refuge Management & Operations Contribute to the smooth day-to-day running of the refuge Ensure health & safety standards are maintained within the building Support residents to maintain communal areas and prepare rooms for new arrivals Assist with housing benefit applications, licence agreements and rent collection Maintain accurate and confidential case records Multi-Agency & Partnership Working Work closely with social care, housing, police, health, education and voluntary agencies Participate in MARAC and other multi-agency forums where required Advocate on behalf of clients to ensure coordinated safety planning Promote awareness of domestic abuse and available support within the About You We are looking for a compassionate, resilient and proactive individual who is passionate about supporting survivors of domestic abuse. Essential: Experience supporting vulnerable individuals under stress Experience advocating on behalf of vulnerable people Experience facilitating group work and structured support sessions Strong understanding of safeguarding and child protection Knowledge of housing, legal and benefits systems affecting survivors Ability to manage a caseload independently Excellent communication and crisis management skills Strong organisational and record-keeping abilities Commitment to anti-oppressive practice and equality Clean driving licence and access to a vehicle (with business insurance) Desirable: Experience developing services for survivors of domestic abuse Further education qualification or relevant professional training Knowledge of local domestic abuse support pathways This role requires a strong commitment to confidentiality, safeguarding and professional boundaries. The post is subject to an enhanced DBS check. If you are passionate about empowering women and supporting families to live free from abuse, we encourage you to apply.
May 05, 2026
Full time
Belmont Recruitment are currently looking to speak with Female Domestic Abuse Refuge Project Workers for a permanent position in the Winchester area of Hampshire, for a full time position. This post is open to female applicants only under Schedule 9, Part 1 of the Equality Act 2010 (genuine occupational requirement). Salary; £25,750-£26,383 Location; Winchester About the Role We are recruiting for a Female Domestic Abuse Refuge Project Worker to join a specialist domestic abuse service based in Winchester. This is a rewarding and varied role providing high-quality support to women and their children residing in refuge accommodation after fleeing domestic abuse. You will work within a trauma-informed environment, delivering practical, emotional and advocacy support to empower survivors to rebuild their lives safely and independently. The role includes both refuge-based support and resettlement work, helping women transition into safe, long-term accommodation. Key Responsibilities Supporting Women and Families Provide one-to-one support, advocacy and safety planning to women living in refuge Support women to understand their options around housing, legal remedies, benefits, health and finance Deliver parenting and family support, promoting healthy mother/child relationships Facilitate group work, drop-ins and structured support programmes Support children and young people to access and maintain education Assist with court, Jobcentre and local authority appointments (including occasional police-escorted property visits) Develop and review individual support and safety plans Provide resettlement support to enable women to move on safely from refuge Refuge Management & Operations Contribute to the smooth day-to-day running of the refuge Ensure health & safety standards are maintained within the building Support residents to maintain communal areas and prepare rooms for new arrivals Assist with housing benefit applications, licence agreements and rent collection Maintain accurate and confidential case records Multi-Agency & Partnership Working Work closely with social care, housing, police, health, education and voluntary agencies Participate in MARAC and other multi-agency forums where required Advocate on behalf of clients to ensure coordinated safety planning Promote awareness of domestic abuse and available support within the About You We are looking for a compassionate, resilient and proactive individual who is passionate about supporting survivors of domestic abuse. Essential: Experience supporting vulnerable individuals under stress Experience advocating on behalf of vulnerable people Experience facilitating group work and structured support sessions Strong understanding of safeguarding and child protection Knowledge of housing, legal and benefits systems affecting survivors Ability to manage a caseload independently Excellent communication and crisis management skills Strong organisational and record-keeping abilities Commitment to anti-oppressive practice and equality Clean driving licence and access to a vehicle (with business insurance) Desirable: Experience developing services for survivors of domestic abuse Further education qualification or relevant professional training Knowledge of local domestic abuse support pathways This role requires a strong commitment to confidentiality, safeguarding and professional boundaries. The post is subject to an enhanced DBS check. If you are passionate about empowering women and supporting families to live free from abuse, we encourage you to apply.
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
May 05, 2026
Full time
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Carpenter Social Housing (Reactive Maintenance) Contract Type: Permanent Location: North West London (Brent, Barnet & occasional Islington) Salary: £36,000 £40,000 per year (depending on experience & qualifications) Benefits: Company van & fuel card provided Build Recruitment are looking for a skilled and reliable Carpenter to join a busy reactive maintenance team delivering high-quality repairs within social housing properties across North West London. This is an excellent opportunity for an experienced tradesperson seeking long-term stability, great benefits, and consistent local work. The Role: You will carry out day-to-day carpentry repairs and maintenance within occupied domestic and council properties. The role requires a strong focus on first-time fixes, customer satisfaction, and maintaining high standards of workmanship while working in tenants homes. Key Responsibilities: Undertaking all aspects of carpentry repairs (doors, frames, kitchens, flooring, fencing, etc.) Completing reactive maintenance works in occupied social housing properties Diagnosing faults and delivering effective, long-lasting solutions Ensuring all work is completed safely, efficiently, and to a high standard Providing excellent customer service and maintaining professionalism at all times Requirements: Proven experience in domestic/social housing or council property maintenance NVQ/City & Guilds in Carpentry (or equivalent experience) preferred Full UK driving licence (essential) Strong problem-solving skills and ability to work independently Good communication and customer service skills What s in it for you? Competitive salary up to £40,000 Company van & fuel card 23 days holiday bank holidays Pension scheme Long-term, stable work with a reputable contractor Supportive team and clear progression opportunities Apply Today For more details, contact Tom on (phone number removed) or send your CV to (url removed) Build Recruitment will take the time to understand your experience, skills, and career goals, supporting you throughout the process and beyond. Build Recruitment Limited acts as an Employment Business for temporary workers and an Employment Agency for permanent vacancies. We are an equal opportunities employer.
May 05, 2026
Full time
Carpenter Social Housing (Reactive Maintenance) Contract Type: Permanent Location: North West London (Brent, Barnet & occasional Islington) Salary: £36,000 £40,000 per year (depending on experience & qualifications) Benefits: Company van & fuel card provided Build Recruitment are looking for a skilled and reliable Carpenter to join a busy reactive maintenance team delivering high-quality repairs within social housing properties across North West London. This is an excellent opportunity for an experienced tradesperson seeking long-term stability, great benefits, and consistent local work. The Role: You will carry out day-to-day carpentry repairs and maintenance within occupied domestic and council properties. The role requires a strong focus on first-time fixes, customer satisfaction, and maintaining high standards of workmanship while working in tenants homes. Key Responsibilities: Undertaking all aspects of carpentry repairs (doors, frames, kitchens, flooring, fencing, etc.) Completing reactive maintenance works in occupied social housing properties Diagnosing faults and delivering effective, long-lasting solutions Ensuring all work is completed safely, efficiently, and to a high standard Providing excellent customer service and maintaining professionalism at all times Requirements: Proven experience in domestic/social housing or council property maintenance NVQ/City & Guilds in Carpentry (or equivalent experience) preferred Full UK driving licence (essential) Strong problem-solving skills and ability to work independently Good communication and customer service skills What s in it for you? Competitive salary up to £40,000 Company van & fuel card 23 days holiday bank holidays Pension scheme Long-term, stable work with a reputable contractor Supportive team and clear progression opportunities Apply Today For more details, contact Tom on (phone number removed) or send your CV to (url removed) Build Recruitment will take the time to understand your experience, skills, and career goals, supporting you throughout the process and beyond. Build Recruitment Limited acts as an Employment Business for temporary workers and an Employment Agency for permanent vacancies. We are an equal opportunities employer.
