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operational excellence manager
Morgan McKinley (South West)
Regional Operations Manager - South West - £80-£100k
Morgan McKinley (South West) Bristol, Gloucestershire
Regional Operations Manager - South West I am currently seeking a Regional Operations Manager to work for a client of mine in the Bristol area. Your role will be to work with a private equity firm and be a core figure in the business, driving performance and integration as the company scales. Role Summary As Regional Operations Manager , you will drive operational excellence and production efficiency across the company's regional manufacturing sites. You will be responsible for: Site Integration & Synergy: Standardizing processes and procedures across newly acquired sites. This includes aligning ERP systems, quality management standards (AS9100), and reporting structures. Operational Performance: Supporting each business owner to maximise their revenue and EBITDA opportunities. Ensuring production targets, lead times, and KPIs are met or exceeded. It will include the development of appropriate growth plans for regional businesses that align with the overall group strategy. Supply Chain Resilience: Optimising procurement and managing high-value material flow to reduce bottlenecks, and ensure contracts are delivered. Culture Transformation: Onboarding new acquisitions and along with the rest of the leadership team, helping to bridge the gap between the existing business, and being part of the group. It is essential to ensure that whilst businesses remain semi-autonomous, they are adhering to the values and strategic direction of the wider group. Compliance & Security: Maintaining strict adherence to UK defence regulations and safety standards (ISO, AS9100, and potentially MoD security clearances). Experience & Skills Required Essential: Precision Engineering Pedigree: Extensive experience in high-precision CNC machining, fabrication, or advanced manufacturing within a regulated environment. Lean Leadership: High level of expertise in utilising Lean Manufacturing, Six Sigma, and Continuous Improvement (CI) to strip out waste from inherited processes. Strategic Commercial Acumen: Ability to speak both technical and commercial language to a variety of stakeholders - from shop floor to board room. Able to translate complex technical and production information into relevant commercial messaging for the company's leadership. People Management: Experience of recruiting, managing and developing team members and elevating standards of performance across multiple sites. Desirable: Experience in Aerospace/Defence ideally in the UK. M&A experience - proven experience of targeting and onboarding new businesses into part of a larger organisation. Exposure to private equity-backed growth environments. If you are interested in the role then please apply and send across your CV.
Apr 29, 2026
Full time
Regional Operations Manager - South West I am currently seeking a Regional Operations Manager to work for a client of mine in the Bristol area. Your role will be to work with a private equity firm and be a core figure in the business, driving performance and integration as the company scales. Role Summary As Regional Operations Manager , you will drive operational excellence and production efficiency across the company's regional manufacturing sites. You will be responsible for: Site Integration & Synergy: Standardizing processes and procedures across newly acquired sites. This includes aligning ERP systems, quality management standards (AS9100), and reporting structures. Operational Performance: Supporting each business owner to maximise their revenue and EBITDA opportunities. Ensuring production targets, lead times, and KPIs are met or exceeded. It will include the development of appropriate growth plans for regional businesses that align with the overall group strategy. Supply Chain Resilience: Optimising procurement and managing high-value material flow to reduce bottlenecks, and ensure contracts are delivered. Culture Transformation: Onboarding new acquisitions and along with the rest of the leadership team, helping to bridge the gap between the existing business, and being part of the group. It is essential to ensure that whilst businesses remain semi-autonomous, they are adhering to the values and strategic direction of the wider group. Compliance & Security: Maintaining strict adherence to UK defence regulations and safety standards (ISO, AS9100, and potentially MoD security clearances). Experience & Skills Required Essential: Precision Engineering Pedigree: Extensive experience in high-precision CNC machining, fabrication, or advanced manufacturing within a regulated environment. Lean Leadership: High level of expertise in utilising Lean Manufacturing, Six Sigma, and Continuous Improvement (CI) to strip out waste from inherited processes. Strategic Commercial Acumen: Ability to speak both technical and commercial language to a variety of stakeholders - from shop floor to board room. Able to translate complex technical and production information into relevant commercial messaging for the company's leadership. People Management: Experience of recruiting, managing and developing team members and elevating standards of performance across multiple sites. Desirable: Experience in Aerospace/Defence ideally in the UK. M&A experience - proven experience of targeting and onboarding new businesses into part of a larger organisation. Exposure to private equity-backed growth environments. If you are interested in the role then please apply and send across your CV.
Michael Page
Operations Manager
Michael Page
The Operations Manager will oversee the smooth day-to-day functioning of an organisation within the Not For Profit sector. This role focuses on ensuring operational efficiency, managing resources, and supporting overall organisational objectives. Client Details This is a smaller organisation in the Not For Profit sector who are expanding into the UK, recognised for its commitment to making a positive impact. With a collaborative team environment, the organisation fosters a professional and focused approach to its operations. Description Manage and optimise the organisation's operational processes and systems. Coordinate with cross-functional teams to ensure seamless workflow and communication. Oversee resource allocation and ensure efficient utilisation to meet organisational goals. Develop and implement policies and procedures to improve operational performance. Monitor and report on operational performance metrics and key deliverables. Ensure compliance with relevant regulations and internal standards. Support senior leadership in strategic planning and execution. Lead and mentor a team to foster professional growth and achieve objectives. Profile A successful Operations Manager should have: Relevant experience in overseeing operations within the Not For Profit sector. Proven ability to manage teams and drive organisational objectives effectively. Strong knowledge of operational processes and resource management. Proficiency in analysing performance data and creating actionable insights. Excellent organisational and problem-solving skills. Ability to ensure compliance with regulations and internal policies. Experience in implementing process improvements and managing change. Job Offer Competitive salary widely ranging from 50,000 to 75,000 per annum. Opportunities to work in a meaningful role within the Not For Profit sector. Professional growth and development in a supportive environment. Comprehensive benefits package. Potential to make a tangible impact on the organisation's mission and goals. If you are passionate about operational excellence and want to contribute to a purposeful cause, we encourage you to apply for the Operations Manager position today.
Apr 29, 2026
Full time
The Operations Manager will oversee the smooth day-to-day functioning of an organisation within the Not For Profit sector. This role focuses on ensuring operational efficiency, managing resources, and supporting overall organisational objectives. Client Details This is a smaller organisation in the Not For Profit sector who are expanding into the UK, recognised for its commitment to making a positive impact. With a collaborative team environment, the organisation fosters a professional and focused approach to its operations. Description Manage and optimise the organisation's operational processes and systems. Coordinate with cross-functional teams to ensure seamless workflow and communication. Oversee resource allocation and ensure efficient utilisation to meet organisational goals. Develop and implement policies and procedures to improve operational performance. Monitor and report on operational performance metrics and key deliverables. Ensure compliance with relevant regulations and internal standards. Support senior leadership in strategic planning and execution. Lead and mentor a team to foster professional growth and achieve objectives. Profile A successful Operations Manager should have: Relevant experience in overseeing operations within the Not For Profit sector. Proven ability to manage teams and drive organisational objectives effectively. Strong knowledge of operational processes and resource management. Proficiency in analysing performance data and creating actionable insights. Excellent organisational and problem-solving skills. Ability to ensure compliance with regulations and internal policies. Experience in implementing process improvements and managing change. Job Offer Competitive salary widely ranging from 50,000 to 75,000 per annum. Opportunities to work in a meaningful role within the Not For Profit sector. Professional growth and development in a supportive environment. Comprehensive benefits package. Potential to make a tangible impact on the organisation's mission and goals. If you are passionate about operational excellence and want to contribute to a purposeful cause, we encourage you to apply for the Operations Manager position today.
Assistant General Manager
Career Choices Dewis Gyrfa Ltd Cardiff, South Glamorgan
Job Advert Hey there Ready to make a difference? At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home. If you're someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we'd love for you to join us as an Assistant General Manager As an Assistant General Manager, you will contribute to our vision of being, "the greatest Residential Property Manager, making our cities a better place to live": Incredible outcomes you'll deliver Support the General/City Manager to drive commercial, operational and strategic performance Take accountability for operational excellence, financial performance and governance Lead the onsite team to achieve strong leasing, retention and resident satisfaction Act as senior lead and deputy in the absence of the General/City Manager Your responsibilities Property Management Maintain high standards of property care in line with budgets, SLAs and regulations Support safe, efficient operations and deliver excellent customer experience Lead building operations in line with company standards and key regulations (RICS, ARMA-Q, H&S) Ensure adequate resourcing, including reception cover when needed Oversee statutory compliance, inspections and KPI performance Support and brief onsite team with key operational updates Ensure compliance with PPMs and contractual obligations Manage budgets, purchase orders, invoices, contracts and financial admin Contribute to client reporting on performance and budgets Oversee resident services (parcels, keys, amenities, parking, housekeeping) Ensure maintenance requests are handled within SLA and high presentation standards maintained Manage contractors, complaints and third-party service issues Maintain safe working procedures and update risk controls Oversee risk register and ensure actions are completed Act as lead for major incidents and escalated risks Act as key operational contact for clients and support/lead meetings Resident Engagement Lead resident engagement and support the Community team to deliver excellent service Implement engagement strategies, including communication and events Drive resident feedback and reviews, improving service and satisfaction KPIs Deliver ESG and social value initiatives and maintain reporting records People Management Lead, coach and develop the onsite team Model company values and behaviours Drive performance through objectives, reviews and regular meetings Ensure compliance with policies, processes and regulations Promote strong communication and team engagement Identify development needs and provide coaching/mentoring Support recruitment, training and talent development Who You Are You'll be an experienced residential property professional with strong sector knowledge Knowledgeable in regulations (RICS, ARMA-Q, H&S) and able to apply them Committed to ongoing professional development Confident communicator with strong customer service and negotiation skills Strong leader and team player who delivers results through people IT proficient (Microsoft Office and databases) Highly organised with strong planning and decision-making skills Skilled in coaching, mentoring and giving feedback Commercially and financially astute Relevant qualifications (TPI BTR Level 4 / ARLA desirable) Health & Safety certifications (IOSH, First Aid, Fire Marshal, Mental Health desirable) And So Much More: From leading daily operations to guiding your team with strategy and support, you'll ensure everything is aligned and performing seamlessly across the community. What we're looking for: Comparable property management experience (residential or hospitality) Strong understanding of building management and Health & Safety Proven ability to manage budgets effectively Excellent people management skills with experience leading large teams A track record of developing high-performing teams in a fast-paced environment Outstanding customer service standards High levels of energy, drive, and enthusiasm Strong communication, influencing, and relationship skills Ability to work proactively and use initiative in a competitive market Desirable: Health & Safety qualification ARLA qualification IRPM foundation level qualification (or willingness to work towards) And here's what we offer; We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here it's about being part of a company that truly cares & supports you Here's a little glimpse into our bubble benefits; Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need Company pension scheme & medical Cover for your long-term health & to help plan for the future Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues Enhanced sick pay & family leave to take care of yourself & your loved ones Life events for those big milestones like your child's first day at school or when you get the keys to your new home we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub Cycle to work scheme to help you get to work in a healthier, greener way Study support to help you grow & reach your goals Long service awards to celebrate every mile stone with us Employee assistance & counselling for those times when you need a little bit of extra support & the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you If you're excited about making a real impact and being part of something special, we can't wait to hear from you Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Apr 29, 2026
Full time
Job Advert Hey there Ready to make a difference? At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home. If you're someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we'd love for you to join us as an Assistant General Manager As an Assistant General Manager, you will contribute to our vision of being, "the greatest Residential Property Manager, making our cities a better place to live": Incredible outcomes you'll deliver Support the General/City Manager to drive commercial, operational and strategic performance Take accountability for operational excellence, financial performance and governance Lead the onsite team to achieve strong leasing, retention and resident satisfaction Act as senior lead and deputy in the absence of the General/City Manager Your responsibilities Property Management Maintain high standards of property care in line with budgets, SLAs and regulations Support safe, efficient operations and deliver excellent customer experience Lead building operations in line with company standards and key regulations (RICS, ARMA-Q, H&S) Ensure adequate resourcing, including reception cover when needed Oversee statutory compliance, inspections and KPI performance Support and brief onsite team with key operational updates Ensure compliance with PPMs and contractual obligations Manage budgets, purchase orders, invoices, contracts and financial admin Contribute to client reporting on performance and budgets Oversee resident services (parcels, keys, amenities, parking, housekeeping) Ensure maintenance requests are handled within SLA and high presentation standards maintained Manage contractors, complaints and third-party service issues Maintain safe working procedures and update risk controls Oversee risk register and ensure actions are completed Act as lead for major incidents and escalated risks Act as key operational contact for clients and support/lead meetings Resident Engagement Lead resident engagement and support the Community team to deliver excellent service Implement engagement strategies, including communication and events Drive resident feedback and reviews, improving service and satisfaction KPIs Deliver ESG and social value initiatives and maintain reporting records People Management Lead, coach and develop the onsite team Model company values and behaviours Drive performance through objectives, reviews and regular meetings Ensure compliance with policies, processes and regulations Promote strong communication and team engagement Identify development needs and provide coaching/mentoring Support recruitment, training and talent development Who You Are You'll be an experienced residential property professional with strong sector knowledge Knowledgeable in regulations (RICS, ARMA-Q, H&S) and able to apply them Committed to ongoing professional development Confident communicator with strong customer service and negotiation skills Strong leader and team player who delivers results through people IT proficient (Microsoft Office and databases) Highly organised with strong planning and decision-making skills Skilled in coaching, mentoring and giving feedback Commercially and financially astute Relevant qualifications (TPI BTR Level 4 / ARLA desirable) Health & Safety certifications (IOSH, First Aid, Fire Marshal, Mental Health desirable) And So Much More: From leading daily operations to guiding your team with strategy and support, you'll ensure everything is aligned and performing seamlessly across the community. What we're looking for: Comparable property management experience (residential or hospitality) Strong understanding of building management and Health & Safety Proven ability to manage budgets effectively Excellent people management skills with experience leading large teams A track record of developing high-performing teams in a fast-paced environment Outstanding customer service standards High levels of energy, drive, and enthusiasm Strong communication, influencing, and relationship skills Ability to work proactively and use initiative in a competitive market Desirable: Health & Safety qualification ARLA qualification IRPM foundation level qualification (or willingness to work towards) And here's what we offer; We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here it's about being part of a company that truly cares & supports you Here's a little glimpse into our bubble benefits; Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need Company pension scheme & medical Cover for your long-term health & to help plan for the future Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues Enhanced sick pay & family leave to take care of yourself & your loved ones Life events for those big milestones like your child's first day at school or when you get the keys to your new home we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub Cycle to work scheme to help you get to work in a healthier, greener way Study support to help you grow & reach your goals Long service awards to celebrate every mile stone with us Employee assistance & counselling for those times when you need a little bit of extra support & the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you If you're excited about making a real impact and being part of something special, we can't wait to hear from you Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Operations Support Manager
GBR recruitment ltd Lincoln, Lincolnshire
GBR Recruitment Ltd, are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for a Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation. As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers , overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction. This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence. Key Responsibilities: Plan, schedule & assign daily surveying / engineering jobs Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders. Issue quotations for large scale drainage & civil project works. Book in customer site visits & drainage inspections. Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues) Ensure all work is completed OTIF, to the required standards & within the set budget level. Deal with any customer queries regarding drainage & civil works. Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams. Share work orders information with other members of the SMT. Update the works order board, ensuring it is accurate. Prioritising workloads to meet set deadlines. Updating systems. Updating & amending spreadsheets. Producing MI & KPI's. Analysing the current ways of working to drive continuous improvement. Supporting other members of the operations team, Attributes: Strong scheduling & planning skills. Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given). Accurate report writing skills, with an eye for detail. Able to prioritise work orders & to ensure works are completed OTIF. Strong customer service skills, dealing directly with clients senior management teams. Strong Excel & Computer systems skills. Team management skills (remote teams ideally). Keen to work in a small team where adaptability / flexibility is a must. This is a fantastic family run business, that offers a fun vibrant working atmosphere, an environment that is people centric. Our client are passionate about their employees well-being & they believe in having fun whilst you work & having a real work / life balance, hence the role being a 35 hour week. Interviews to take place immediately, with an immediate start for the right person too!
Apr 29, 2026
Full time
GBR Recruitment Ltd, are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for a Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation. As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers , overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction. This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence. Key Responsibilities: Plan, schedule & assign daily surveying / engineering jobs Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders. Issue quotations for large scale drainage & civil project works. Book in customer site visits & drainage inspections. Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues) Ensure all work is completed OTIF, to the required standards & within the set budget level. Deal with any customer queries regarding drainage & civil works. Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams. Share work orders information with other members of the SMT. Update the works order board, ensuring it is accurate. Prioritising workloads to meet set deadlines. Updating systems. Updating & amending spreadsheets. Producing MI & KPI's. Analysing the current ways of working to drive continuous improvement. Supporting other members of the operations team, Attributes: Strong scheduling & planning skills. Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given). Accurate report writing skills, with an eye for detail. Able to prioritise work orders & to ensure works are completed OTIF. Strong customer service skills, dealing directly with clients senior management teams. Strong Excel & Computer systems skills. Team management skills (remote teams ideally). Keen to work in a small team where adaptability / flexibility is a must. This is a fantastic family run business, that offers a fun vibrant working atmosphere, an environment that is people centric. Our client are passionate about their employees well-being & they believe in having fun whilst you work & having a real work / life balance, hence the role being a 35 hour week. Interviews to take place immediately, with an immediate start for the right person too!
Royal United Services Institute for Defence and Security Studies
Programme Manager - Networks and Engagement - Cyber and Tech
Royal United Services Institute for Defence and Security Studies
About RUSI The Royal United Services Institute (RUSI), based in London, Brussels and Nairobi, is the UK s leading independent think tank engaged in cutting edge research in defence and security. Its mission is to inform, influence and enhance public debate on a safer and more stable world. RUSI is a research-led institute, producing independent, practical and innovative analysis to address today s complex challenges About the role As a Programme Manager Networks and Engagement for the Cyber and Tech research group, you will be project managing and coordinating events for the Cyber Effects Network . You will also support the management of other projects and events, as well as coordinating the team s external communications (e.g. newsletters and social media). More broadly, you will develop the Cyber and Tech research group s ability to engage with the cyber and tech community across governments, industry and civil society. This professional administrative role plays a critical part in supporting both programme delivery and the team s research staff and leadership. Whilst an interest in our area of research is a plus, this role does not itself involve research or policy analysis and is not intended to be a pathway into those positions. Candidates should therefore be motivated by programme coordination, event organisation and operational delivery and excellence. Key tasks Events and workshops In collaboration with the Cyber Effects Network lead and other research project leads, support the organisation and delivery of workshops, roundtables and events. Coordinating with the RUSI events and Communications and Marketing teams Managing invitations and participant lists Coordinating with speakers and participants Preparing agendas and other event documentation Supporting event administration and follow-up Identifying potential opportunities and themes for community (non-project related) events Project management Support the management of the Cyber Effects Network and other research projects. Where appropriate, lead on financial and grant management on specific programme areas Produce and maintain accurate project documentation Coordinating with programme delivery partners, where applicable Supporting post-project and post-event documentation and reporting Ad-hoc administrative duties to support the Cyber and Team research group. Communications Support the Cyber and Tech team s external outreach and engagement activities Coordinating preparation of a regular RUSI Cyber and Tech newsletter Coordinating newsletter to the Cyber Effects Network mailing list Coordinating with the RUSI communications team and Cyber and Tech researchers to draft and schedule social media posts Map networks and stakeholders across themes and areas of interest Promoting Cyber and Tech events, publications and other public outputs on social media Business Development Support the Senior Programme Manager and Cyber and Tech researchers with business development. Support on the management and development of bids across the Cyber and Tech team Support, with an avenue to develop and own partnerships with the funder landscape as identified by Cyber and Tech researchers Support wider team business development activities by researching potential partners The above list of duties is not exhaustive. The post holder will be required to undertake such duties that may reasonably be expected within the scope and grade of the role. Person specification The successful candidate will be highly organised, detail-oriented and comfortable multi-tasking and managing multiple administrative tasks in a fast-paced, high-profile environment. This role is particularly suited to candidates seeking opportunities in programme administration, including event management within policy organisations. Skills and experience Strong organisational, administrative skills and attention to detail. Experience coordinating public and private events Ability to work independently, supporting multiple team members, and effectively prioritising and managing workload across competing requests Ability to manage multiple tasks and deadlines Excellent written English Excellent communication and interpersonal skills including the ability to communicate effectively with a wide range of stakeholders and ability to present complex information. Familiarity with newsletter and social media platforms Experience in organising large scale events (e.g. conferences) Experience in project/ programme management ideally gained in research setting Project management qualification/ certification gained from an accredited body Working knowledge and application of project management methodologies and frameworks Working knowledge and management of budgets including reporting and audit management Some knowledge about cyber security, emerging technologies or national security issues. Our expectations We expect all staff to abide by and promote our RUSI s Vision and Values and Equal Opportunities Statement. Applicants must have the legal right to work in the UK at the time of application. Benefits 25 days annual leave (rising with service) Additional days off during Christmas - RUSI Christmas closure days Generous pension contributions at 6% employer contribution Access to 24/7 Employee Assistance Programme Season ticket loan Free access to RUSI's world leading programme of events and conferences, research materials and library Trained Mental Health First Aiders Enhanced sick pay Enhanced maternity and paternity leave Depending on length of service Application Process To apply, please click on the apply button and follow the instructions to submit: Your CV. Cover Letter, no longer than 1 page, explaining your interest in the role and any significant relevant skills and/or experience. The closing date for applications is 10th May 2026 . Applications will be reviewed on a rolling basis, and the closing date brought forward if needed. Early application is encouraged. Only shortlisted candidates will be contacted. Equal Opportunity and Values At RUSI you will be appreciated and valued. Our stakeholders, transactions, and projects are international and diverse, so we work hard to create inclusive teams that support our efforts and each other. We are committed in promoting equality and diversity in our workforce and make it as diverse as the communities we serve. Our recruitment data helps us monitor the effectiveness of our recruitment practices in order that we can continue to improve on creating a more diverse workforce. We re aware that the questionnaire may not capture the rich complexities of our backgrounds and identities, so we apologise if these are not best described. Please note that this data will be kept confidential and separated from your job application. If you are uncomfortable sharing, choose "Prefer not to say" or skip the questions entirely.
Apr 28, 2026
Full time
About RUSI The Royal United Services Institute (RUSI), based in London, Brussels and Nairobi, is the UK s leading independent think tank engaged in cutting edge research in defence and security. Its mission is to inform, influence and enhance public debate on a safer and more stable world. RUSI is a research-led institute, producing independent, practical and innovative analysis to address today s complex challenges About the role As a Programme Manager Networks and Engagement for the Cyber and Tech research group, you will be project managing and coordinating events for the Cyber Effects Network . You will also support the management of other projects and events, as well as coordinating the team s external communications (e.g. newsletters and social media). More broadly, you will develop the Cyber and Tech research group s ability to engage with the cyber and tech community across governments, industry and civil society. This professional administrative role plays a critical part in supporting both programme delivery and the team s research staff and leadership. Whilst an interest in our area of research is a plus, this role does not itself involve research or policy analysis and is not intended to be a pathway into those positions. Candidates should therefore be motivated by programme coordination, event organisation and operational delivery and excellence. Key tasks Events and workshops In collaboration with the Cyber Effects Network lead and other research project leads, support the organisation and delivery of workshops, roundtables and events. Coordinating with the RUSI events and Communications and Marketing teams Managing invitations and participant lists Coordinating with speakers and participants Preparing agendas and other event documentation Supporting event administration and follow-up Identifying potential opportunities and themes for community (non-project related) events Project management Support the management of the Cyber Effects Network and other research projects. Where appropriate, lead on financial and grant management on specific programme areas Produce and maintain accurate project documentation Coordinating with programme delivery partners, where applicable Supporting post-project and post-event documentation and reporting Ad-hoc administrative duties to support the Cyber and Team research group. Communications Support the Cyber and Tech team s external outreach and engagement activities Coordinating preparation of a regular RUSI Cyber and Tech newsletter Coordinating newsletter to the Cyber Effects Network mailing list Coordinating with the RUSI communications team and Cyber and Tech researchers to draft and schedule social media posts Map networks and stakeholders across themes and areas of interest Promoting Cyber and Tech events, publications and other public outputs on social media Business Development Support the Senior Programme Manager and Cyber and Tech researchers with business development. Support on the management and development of bids across the Cyber and Tech team Support, with an avenue to develop and own partnerships with the funder landscape as identified by Cyber and Tech researchers Support wider team business development activities by researching potential partners The above list of duties is not exhaustive. The post holder will be required to undertake such duties that may reasonably be expected within the scope and grade of the role. Person specification The successful candidate will be highly organised, detail-oriented and comfortable multi-tasking and managing multiple administrative tasks in a fast-paced, high-profile environment. This role is particularly suited to candidates seeking opportunities in programme administration, including event management within policy organisations. Skills and experience Strong organisational, administrative skills and attention to detail. Experience coordinating public and private events Ability to work independently, supporting multiple team members, and effectively prioritising and managing workload across competing requests Ability to manage multiple tasks and deadlines Excellent written English Excellent communication and interpersonal skills including the ability to communicate effectively with a wide range of stakeholders and ability to present complex information. Familiarity with newsletter and social media platforms Experience in organising large scale events (e.g. conferences) Experience in project/ programme management ideally gained in research setting Project management qualification/ certification gained from an accredited body Working knowledge and application of project management methodologies and frameworks Working knowledge and management of budgets including reporting and audit management Some knowledge about cyber security, emerging technologies or national security issues. Our expectations We expect all staff to abide by and promote our RUSI s Vision and Values and Equal Opportunities Statement. Applicants must have the legal right to work in the UK at the time of application. Benefits 25 days annual leave (rising with service) Additional days off during Christmas - RUSI Christmas closure days Generous pension contributions at 6% employer contribution Access to 24/7 Employee Assistance Programme Season ticket loan Free access to RUSI's world leading programme of events and conferences, research materials and library Trained Mental Health First Aiders Enhanced sick pay Enhanced maternity and paternity leave Depending on length of service Application Process To apply, please click on the apply button and follow the instructions to submit: Your CV. Cover Letter, no longer than 1 page, explaining your interest in the role and any significant relevant skills and/or experience. The closing date for applications is 10th May 2026 . Applications will be reviewed on a rolling basis, and the closing date brought forward if needed. Early application is encouraged. Only shortlisted candidates will be contacted. Equal Opportunity and Values At RUSI you will be appreciated and valued. Our stakeholders, transactions, and projects are international and diverse, so we work hard to create inclusive teams that support our efforts and each other. We are committed in promoting equality and diversity in our workforce and make it as diverse as the communities we serve. Our recruitment data helps us monitor the effectiveness of our recruitment practices in order that we can continue to improve on creating a more diverse workforce. We re aware that the questionnaire may not capture the rich complexities of our backgrounds and identities, so we apologise if these are not best described. Please note that this data will be kept confidential and separated from your job application. If you are uncomfortable sharing, choose "Prefer not to say" or skip the questions entirely.
WAREHOUSE SUPERVISOR
PLANET RECRUITMENT SERVICES LTD Aylesbury, Buckinghamshire
Position: Warehouse Supervisor Location: Aylesbury Salary: £27,600 per annum Our client is a renowned global logistics and event catering company, offering bespoke solutions with a commitment to operational excellence and customer satisfaction. The Role: As a Warehouse Supervisor, you will work within the warehouse team dealing with both internal and external stakeholders to ensure efficient, accurate, and exceptional customer service in all warehouse activities. Main Responsibilities: Oversee warehouse operations to maximise efficiency using the WMS Monitor team productivity and ensure alignment with operational goals Plan workflows, staffing levels, space utilisation, and equipment layout Accurately pick, pack, and dispatch orders in line with quality standards Coordinate safe loading and unloading of vehicles Maintain stock integrity through accurate receiving and picking processes Support cycle counts, stock takes, stock transfers, and consolidation Provide clear and accurate end-of-shift handovers Lead, coach, and motivate team members to achieve performance targets Train staff to resolve day-to-day operational challenges Induct new and temporary employees effectively Deliver regular KPI-based feedback and performance reviews Support investigations and disciplinary processes, including note-taking Manage staffing levels, leave requests, and absence in line with policy Act as a super user of the WMS to drive efficiency and improvements Identify operational inefficiencies and implement solutions Work with Team Managers to analyse performance and improve productivity Promote and enforce health and safety standards and legal compliance Conduct pre-shift checks and "walk and talk" handovers Ensure MHE checks are completed before use Monitor MHE usage and ensure equipment is charged and maintained Secure the warehouse at the end of each shift Liaise with account managers and admin teams to resolve issues quickly Work collaboratively with other supervisors and managers Maintain high standards of housekeeping across the warehouse Carry out any other reasonable duties as required About You: Applicants should have excellent leadership, communication, and interpersonal skills, and experience working with warehouse procedures and operations. You will need to be proficient in Microsoft Office and WMS systems and demonstrate strong problem-solving and decision-making abilities. Required: Proven warehouse supervisory or team leadership experience Strong knowledge of warehouse procedures and operations Excellent leadership, communication, and interpersonal skills Confident delivering direct feedback and managing performance Strong problem-solving and decision-making abilities Continuous improvement mindset Good understanding of warehouse health and safety regulations Proficient in Microsoft Office and WMS systems Valid MHE licences (Aisle Master, Counterbalance, PPT) Experience managing MHE fleet and users preferred Commutable Locations: Aylesbury, Tring, Wendover, Leighton Buzzard, Hemel Hempstead, High Wycombe Key Words: Warehouse Supervisor, Logistics, Team Leadership, WMS, Health and Safety, MHE, Stock Management, Continuous Improvement INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 28, 2026
Full time
Position: Warehouse Supervisor Location: Aylesbury Salary: £27,600 per annum Our client is a renowned global logistics and event catering company, offering bespoke solutions with a commitment to operational excellence and customer satisfaction. The Role: As a Warehouse Supervisor, you will work within the warehouse team dealing with both internal and external stakeholders to ensure efficient, accurate, and exceptional customer service in all warehouse activities. Main Responsibilities: Oversee warehouse operations to maximise efficiency using the WMS Monitor team productivity and ensure alignment with operational goals Plan workflows, staffing levels, space utilisation, and equipment layout Accurately pick, pack, and dispatch orders in line with quality standards Coordinate safe loading and unloading of vehicles Maintain stock integrity through accurate receiving and picking processes Support cycle counts, stock takes, stock transfers, and consolidation Provide clear and accurate end-of-shift handovers Lead, coach, and motivate team members to achieve performance targets Train staff to resolve day-to-day operational challenges Induct new and temporary employees effectively Deliver regular KPI-based feedback and performance reviews Support investigations and disciplinary processes, including note-taking Manage staffing levels, leave requests, and absence in line with policy Act as a super user of the WMS to drive efficiency and improvements Identify operational inefficiencies and implement solutions Work with Team Managers to analyse performance and improve productivity Promote and enforce health and safety standards and legal compliance Conduct pre-shift checks and "walk and talk" handovers Ensure MHE checks are completed before use Monitor MHE usage and ensure equipment is charged and maintained Secure the warehouse at the end of each shift Liaise with account managers and admin teams to resolve issues quickly Work collaboratively with other supervisors and managers Maintain high standards of housekeeping across the warehouse Carry out any other reasonable duties as required About You: Applicants should have excellent leadership, communication, and interpersonal skills, and experience working with warehouse procedures and operations. You will need to be proficient in Microsoft Office and WMS systems and demonstrate strong problem-solving and decision-making abilities. Required: Proven warehouse supervisory or team leadership experience Strong knowledge of warehouse procedures and operations Excellent leadership, communication, and interpersonal skills Confident delivering direct feedback and managing performance Strong problem-solving and decision-making abilities Continuous improvement mindset Good understanding of warehouse health and safety regulations Proficient in Microsoft Office and WMS systems Valid MHE licences (Aisle Master, Counterbalance, PPT) Experience managing MHE fleet and users preferred Commutable Locations: Aylesbury, Tring, Wendover, Leighton Buzzard, Hemel Hempstead, High Wycombe Key Words: Warehouse Supervisor, Logistics, Team Leadership, WMS, Health and Safety, MHE, Stock Management, Continuous Improvement INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Operations Support Manager
GBR recruitment ltd Sleaford, Lincolnshire
GBR Recruitment Ltd, are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for a Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation. As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers , overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction. This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence. Key Responsibilities: Plan, schedule & assign daily surveying / engineering jobs Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders. Issue quotations for large scale drainage & civil project works. Book in customer site visits & drainage inspections. Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues) Ensure all work is completed OTIF, to the required standards & within the set budget level. Deal with any customer queries regarding drainage & civil works. Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams. Share work orders information with other members of the SMT. Update the works order board, ensuring it is accurate. Prioritising workloads to meet set deadlines. Updating systems. Updating & amending spreadsheets. Producing MI & KPI's. Analysing the current ways of working to drive continuous improvement. Supporting other members of the operations team, Attributes: Strong scheduling & planning skills. Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given). Accurate report writing skills, with an eye for detail. Able to prioritise work orders & to ensure works are completed OTIF. Strong customer service skills, dealing directly with clients senior management teams. Strong Excel & Computer systems skills. Team management skills (remote teams ideally). Keen to work in a small team where adaptability / flexibility is a must. This is a fantastic family run business, that offers a fun vibrant working atmosphere, an environment that is people centric. Our client are passionate about their employees well-being & they believe in having fun whilst you work & having a real work / life balance, hence the role being a 35 hour week. Interviews to take place immediately, with an immediate start for the right person too!
Apr 28, 2026
Full time
GBR Recruitment Ltd, are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for a Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation. As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers , overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction. This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence. Key Responsibilities: Plan, schedule & assign daily surveying / engineering jobs Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders. Issue quotations for large scale drainage & civil project works. Book in customer site visits & drainage inspections. Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues) Ensure all work is completed OTIF, to the required standards & within the set budget level. Deal with any customer queries regarding drainage & civil works. Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams. Share work orders information with other members of the SMT. Update the works order board, ensuring it is accurate. Prioritising workloads to meet set deadlines. Updating systems. Updating & amending spreadsheets. Producing MI & KPI's. Analysing the current ways of working to drive continuous improvement. Supporting other members of the operations team, Attributes: Strong scheduling & planning skills. Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given). Accurate report writing skills, with an eye for detail. Able to prioritise work orders & to ensure works are completed OTIF. Strong customer service skills, dealing directly with clients senior management teams. Strong Excel & Computer systems skills. Team management skills (remote teams ideally). Keen to work in a small team where adaptability / flexibility is a must. This is a fantastic family run business, that offers a fun vibrant working atmosphere, an environment that is people centric. Our client are passionate about their employees well-being & they believe in having fun whilst you work & having a real work / life balance, hence the role being a 35 hour week. Interviews to take place immediately, with an immediate start for the right person too!
Daniel Owen Ltd
Senior Repairs Manager
Daniel Owen Ltd
Senior Repairs Manager Salary: 60-75K Location: North West London We are seeking an experienced and driven Senior Operations Manager to lead the delivery of responsive repairs and gas services within a high-performing housing or property services environment. This is a pivotal leadership role, responsible for ensuring operational excellence, regulatory compliance, and continuous service improvement. Key Responsibilities: Lead the end-to-end management of responsive repairs, including planning and scheduling functions, ensuring efficient and customer-focused service delivery. Oversee both Direct Labour Organisation (DLO) teams and external contractors, ensuring high standards of performance, productivity, and accountability. Ensure full compliance with all gas safety regulations and relevant legislation, maintaining a strong compliance culture across the organisation. Manage and monitor key performance indicators (KPIs), using data-driven insights to identify trends, address underperformance, and drive continuous improvement. Provide strategic leadership to managers and operational teams, fostering a culture of high performance, collaboration, and accountability. Develop and maintain effective contractor relationships, challenging performance where necessary and ensuring adherence to contractual obligations. Lead on service improvement initiatives, proactively identifying risks and implementing solutions to enhance efficiency and customer satisfaction. Oversee complex complaints handling, ensuring timely resolution and a customer-centric approach. Manage budgets effectively, working collaboratively to deliver value for money and identify cost-saving opportunities. Produce clear, insightful performance reports and present findings to senior stakeholders. Chair meetings and deliver presentations to a range of audiences, both internal and external. Key Skills & Experience: Extensive experience in managing responsive repairs and gas services within a housing or property services setting. Strong knowledge of gas compliance and associated legislation. Proven track record in managing both in-house (DLO) and contracted service delivery models. Highly analytical, with the ability to interpret performance data and translate insights into actionable improvements. Strong leadership capability, with experience managing managers and leading large operational teams. Skilled in contract management, performance management, and service optimisation. Excellent communication and presentation skills. Commercially aware, with experience in budget and productivity management. Demonstrated ability to improve processes, enhance service delivery, and achieve measurable outcomes.
Apr 28, 2026
Full time
Senior Repairs Manager Salary: 60-75K Location: North West London We are seeking an experienced and driven Senior Operations Manager to lead the delivery of responsive repairs and gas services within a high-performing housing or property services environment. This is a pivotal leadership role, responsible for ensuring operational excellence, regulatory compliance, and continuous service improvement. Key Responsibilities: Lead the end-to-end management of responsive repairs, including planning and scheduling functions, ensuring efficient and customer-focused service delivery. Oversee both Direct Labour Organisation (DLO) teams and external contractors, ensuring high standards of performance, productivity, and accountability. Ensure full compliance with all gas safety regulations and relevant legislation, maintaining a strong compliance culture across the organisation. Manage and monitor key performance indicators (KPIs), using data-driven insights to identify trends, address underperformance, and drive continuous improvement. Provide strategic leadership to managers and operational teams, fostering a culture of high performance, collaboration, and accountability. Develop and maintain effective contractor relationships, challenging performance where necessary and ensuring adherence to contractual obligations. Lead on service improvement initiatives, proactively identifying risks and implementing solutions to enhance efficiency and customer satisfaction. Oversee complex complaints handling, ensuring timely resolution and a customer-centric approach. Manage budgets effectively, working collaboratively to deliver value for money and identify cost-saving opportunities. Produce clear, insightful performance reports and present findings to senior stakeholders. Chair meetings and deliver presentations to a range of audiences, both internal and external. Key Skills & Experience: Extensive experience in managing responsive repairs and gas services within a housing or property services setting. Strong knowledge of gas compliance and associated legislation. Proven track record in managing both in-house (DLO) and contracted service delivery models. Highly analytical, with the ability to interpret performance data and translate insights into actionable improvements. Strong leadership capability, with experience managing managers and leading large operational teams. Skilled in contract management, performance management, and service optimisation. Excellent communication and presentation skills. Commercially aware, with experience in budget and productivity management. Demonstrated ability to improve processes, enhance service delivery, and achieve measurable outcomes.
Marstep Resourcing Solutions
General Manager/Managing Director
Marstep Resourcing Solutions
General Manager/Managing Director Location: South East (To be discussed on application) Salary: £145,000 - £150,000 + Performance Bonus + Company Car + Generous Pension About the Role An established UK-based engineering and manufacturing business, part of a larger international group, is seeking a commercially driven and entrepreneurial General Manager/Managing Director to lead its next phase of growth. The business is a long established medium sized SME with a clear strategic objective to scale. This role offers full autonomy and accountability to shape and deliver that growth. Key Responsibilities Full P&L and balance sheet responsibility Define and execute a significant growth strategy of turnover in the UK. Lead new product introductions and market expansion initiatives Strengthen key customer relationships and position the business as the key strategic supplier Drive sales performance and commercial excellence in B2B markets Lead, develop, and inspire a team Build a high-performance culture with strong engagement and accountability Identify industry trends and translate them into business opportunities Ensure operational efficiency and continuous improvement across all functions Candidate Profile Essential: Proven experience in a senior leadership role (General Manager/Managing Director or similar), or ready to step up into such a position Strong entrepreneurial mindset with a track record of delivering growth Technical Sales background (ideally engineering) combined with B2B sales experience Market knowledge in one or more of the following sectors: Construction or agricultural machinery (not essential) Industrial sectors such as steel, marine, oil & gas, energy, or defence Strong leadership capability with the ability to motivate and inspire teams High levels of integrity, energy, and a lead-by-example approach Strong Analytical approach to business. Desirable: Degree in Engineering or a related discipline Additional business qualification (e.g. Masters Degree) Experience within an international organisation The Opportunity Lead a strategically important business unit with significant growth potential Full ownership of business performance and strategic direction Opportunity to shape culture, build a winning mindset, and deliver long-term success Competitive executive package including bonus, car, and pension Apply Now If you are a strategic and hands-on leader ready to take full ownership of a growing business, we would welcome your application. Please submit your CV along with a brief summary of your experience.
Apr 28, 2026
Full time
General Manager/Managing Director Location: South East (To be discussed on application) Salary: £145,000 - £150,000 + Performance Bonus + Company Car + Generous Pension About the Role An established UK-based engineering and manufacturing business, part of a larger international group, is seeking a commercially driven and entrepreneurial General Manager/Managing Director to lead its next phase of growth. The business is a long established medium sized SME with a clear strategic objective to scale. This role offers full autonomy and accountability to shape and deliver that growth. Key Responsibilities Full P&L and balance sheet responsibility Define and execute a significant growth strategy of turnover in the UK. Lead new product introductions and market expansion initiatives Strengthen key customer relationships and position the business as the key strategic supplier Drive sales performance and commercial excellence in B2B markets Lead, develop, and inspire a team Build a high-performance culture with strong engagement and accountability Identify industry trends and translate them into business opportunities Ensure operational efficiency and continuous improvement across all functions Candidate Profile Essential: Proven experience in a senior leadership role (General Manager/Managing Director or similar), or ready to step up into such a position Strong entrepreneurial mindset with a track record of delivering growth Technical Sales background (ideally engineering) combined with B2B sales experience Market knowledge in one or more of the following sectors: Construction or agricultural machinery (not essential) Industrial sectors such as steel, marine, oil & gas, energy, or defence Strong leadership capability with the ability to motivate and inspire teams High levels of integrity, energy, and a lead-by-example approach Strong Analytical approach to business. Desirable: Degree in Engineering or a related discipline Additional business qualification (e.g. Masters Degree) Experience within an international organisation The Opportunity Lead a strategically important business unit with significant growth potential Full ownership of business performance and strategic direction Opportunity to shape culture, build a winning mindset, and deliver long-term success Competitive executive package including bonus, car, and pension Apply Now If you are a strategic and hands-on leader ready to take full ownership of a growing business, we would welcome your application. Please submit your CV along with a brief summary of your experience.
Operations Support Manager
GBR recruitment ltd Boston, Lincolnshire
GBR Recruitment Ltd, are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for a Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation. As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers , overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction. This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence. Key Responsibilities: Plan, schedule & assign daily surveying / engineering jobs Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders. Issue quotations for large scale drainage & civil project works. Book in customer site visits & drainage inspections. Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues) Ensure all work is completed OTIF, to the required standards & within the set budget level. Deal with any customer queries regarding drainage & civil works. Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams. Share work orders information with other members of the SMT. Update the works order board, ensuring it is accurate. Prioritising workloads to meet set deadlines. Updating systems. Updating & amending spreadsheets. Producing MI & KPI's. Analysing the current ways of working to drive continuous improvement. Supporting other members of the operations team, Attributes: Strong scheduling & planning skills. Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given). Accurate report writing skills, with an eye for detail. Able to prioritise work orders & to ensure works are completed OTIF. Strong customer service skills, dealing directly with clients senior management teams. Strong Excel & Computer systems skills. Team management skills (remote teams ideally). Keen to work in a small team where adaptability / flexibility is a must. This is a fantastic family run business, that offers a fun vibrant working atmosphere, an environment that is people centric. Our client are passionate about their employees well-being & they believe in having fun whilst you work & having a real work / life balance, hence the role being a 35 hour week. Interviews to take place immediately, with an immediate start for the right person too!
Apr 28, 2026
Full time
GBR Recruitment Ltd, are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for a Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation. As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers , overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction. This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence. Key Responsibilities: Plan, schedule & assign daily surveying / engineering jobs Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders. Issue quotations for large scale drainage & civil project works. Book in customer site visits & drainage inspections. Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues) Ensure all work is completed OTIF, to the required standards & within the set budget level. Deal with any customer queries regarding drainage & civil works. Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams. Share work orders information with other members of the SMT. Update the works order board, ensuring it is accurate. Prioritising workloads to meet set deadlines. Updating systems. Updating & amending spreadsheets. Producing MI & KPI's. Analysing the current ways of working to drive continuous improvement. Supporting other members of the operations team, Attributes: Strong scheduling & planning skills. Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given). Accurate report writing skills, with an eye for detail. Able to prioritise work orders & to ensure works are completed OTIF. Strong customer service skills, dealing directly with clients senior management teams. Strong Excel & Computer systems skills. Team management skills (remote teams ideally). Keen to work in a small team where adaptability / flexibility is a must. This is a fantastic family run business, that offers a fun vibrant working atmosphere, an environment that is people centric. Our client are passionate about their employees well-being & they believe in having fun whilst you work & having a real work / life balance, hence the role being a 35 hour week. Interviews to take place immediately, with an immediate start for the right person too!
Customer Experience Manager - Key Accounts
B. Braun Melsungen AG Sheffield, Yorkshire
Customer Experience Manager - Key Accounts At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Your Role We are seeking an experienced Customer Experience Manager to shape and elevate the experience of B. Braun's most strategic customers across the NHS, private healthcare, and key healthcare partners. In this role you will lead the Key Account Customer Experience team, champion a customer centric culture and work closely with commercial, operational and functional teams to shape service delivery, drive continuous improvement, and represent the voice of the customer in strategic decision making. As a people manager, you'll lead by example, playing a crucial role in creating a positive and productive work environment. Check out our Leadership Standard here to find out more: Working hours: 37.5 hours per week, on site, Monday - Friday Location: Thorncliffe Park, Sheffield, S35 2PW. We offer free car parking. Your main responsibilities Act as the strategic customer experience lead for key accounts, overseeing service delivery and strengthening long term customer relationships Develop and implement account specific customer experience strategies aligned with business goals and growth plans Lead and develop the Key Account Customer Experience team, fostering a relationship focused, high performance and customer centric culture Collaborate with Sales, Marketing and Commercial teams to drive retention, growth and service improvement using customer insights Oversee day to day performance, resource planning and workload management, ensuring KPIs reflect customer outcomes and strategic value Drive continuous improvement initiatives, incorporating best practice, emerging technology and efficiency opportunities What you need to succeed Proven experience in a senior customer experience, customer service or account management role Demonstrable experience leading and developing teams including coaching and performance management Strong ability to build trusted, long term relationships with key accounts and senior stakeholders Experience using customer insights, feedback and data to drive service improvements Commercial awareness with the ability to identify value opportunities and support retention and growth Excellent communication, stakeholder management and problem solving skills Confidence working cross functionally in a fast paced, complex environment A proactive, resilient and customer focused mindset, with a commitment to delivering exceptional experiences What you get in return 27 days annual leave Discretionary annual bonus scheme 7% employer pension contribution 3x Salary life assurance Group income protection scheme Enhanced sick pay and family friendly payments Health and wellbeing programme Employee assistance programme And much more Equal Opportunities and Diversity At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Apr 28, 2026
Full time
Customer Experience Manager - Key Accounts At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Your Role We are seeking an experienced Customer Experience Manager to shape and elevate the experience of B. Braun's most strategic customers across the NHS, private healthcare, and key healthcare partners. In this role you will lead the Key Account Customer Experience team, champion a customer centric culture and work closely with commercial, operational and functional teams to shape service delivery, drive continuous improvement, and represent the voice of the customer in strategic decision making. As a people manager, you'll lead by example, playing a crucial role in creating a positive and productive work environment. Check out our Leadership Standard here to find out more: Working hours: 37.5 hours per week, on site, Monday - Friday Location: Thorncliffe Park, Sheffield, S35 2PW. We offer free car parking. Your main responsibilities Act as the strategic customer experience lead for key accounts, overseeing service delivery and strengthening long term customer relationships Develop and implement account specific customer experience strategies aligned with business goals and growth plans Lead and develop the Key Account Customer Experience team, fostering a relationship focused, high performance and customer centric culture Collaborate with Sales, Marketing and Commercial teams to drive retention, growth and service improvement using customer insights Oversee day to day performance, resource planning and workload management, ensuring KPIs reflect customer outcomes and strategic value Drive continuous improvement initiatives, incorporating best practice, emerging technology and efficiency opportunities What you need to succeed Proven experience in a senior customer experience, customer service or account management role Demonstrable experience leading and developing teams including coaching and performance management Strong ability to build trusted, long term relationships with key accounts and senior stakeholders Experience using customer insights, feedback and data to drive service improvements Commercial awareness with the ability to identify value opportunities and support retention and growth Excellent communication, stakeholder management and problem solving skills Confidence working cross functionally in a fast paced, complex environment A proactive, resilient and customer focused mindset, with a commitment to delivering exceptional experiences What you get in return 27 days annual leave Discretionary annual bonus scheme 7% employer pension contribution 3x Salary life assurance Group income protection scheme Enhanced sick pay and family friendly payments Health and wellbeing programme Employee assistance programme And much more Equal Opportunities and Diversity At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Yolk Recruitment Ltd
Incident & Problem Manager
Yolk Recruitment Ltd Newport, Gwent
Incident and Problem Manager Newport (Hybrid Working) £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading a collaborative team and influencing service delivery across a multi-vendor landscape. This is an opportunity to create tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication skills, with the ability to translate technical concepts for diverse audiences A naturally analytical approach, able to lead investigations and deliver preventative solutions Strong leadership and mentoring capabilities, with a proactive attitude to continuous improvement Benefits: 25 days annual leave plus bank holidays Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% - totalling 15% 14 x salary Life Insurance linked to membership of the Retirement Savings Plan "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs Enhanced pay for parental leave Retail discounts and cashback scheme Annual salary review Why You Should Apply: This newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step. Ready to Apply? Contact Daniel Newton to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We also offer a referral scheme, get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
Apr 28, 2026
Full time
Incident and Problem Manager Newport (Hybrid Working) £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading a collaborative team and influencing service delivery across a multi-vendor landscape. This is an opportunity to create tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication skills, with the ability to translate technical concepts for diverse audiences A naturally analytical approach, able to lead investigations and deliver preventative solutions Strong leadership and mentoring capabilities, with a proactive attitude to continuous improvement Benefits: 25 days annual leave plus bank holidays Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% - totalling 15% 14 x salary Life Insurance linked to membership of the Retirement Savings Plan "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs Enhanced pay for parental leave Retail discounts and cashback scheme Annual salary review Why You Should Apply: This newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step. Ready to Apply? Contact Daniel Newton to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We also offer a referral scheme, get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
Soft Services Manager
Hays Financial Market Oxford, Oxfordshire
Your new company An established facilities services provider is working with a major healthcare site to appoint an experienced Soft FM Manager. This is a high-impact operational leadership role, managing large frontline teams and ensuring compliant, high-quality service delivery within a complex healthcare setting. Your new role Reporting into a senior leader within Soft FM, you will take ownership of domestic, porterage and security services, leading teams to create safe, clean and welcoming environments for patients, staff and visitors. This position has responsibility for a sizeable, multi-shift workforce and a significant soft services budget. You'll be a visible, hands-on leader, balancing people management, client engagement and performance compliance across a live healthcare contract. Key focus areas include: Operational excellence Team engagement and development SLA and compliance delivery Client and stakeholder relationships Health & safety leadership Key Responsibilities: Lead, motivate and develop large operational teams across cleaning, porterage and security services Ensure services consistently meet contractual SLAs and healthcare compliance standards Plan and resource service delivery, including managing contingencies Monitor performance, trends and KPIs, driving continuous improvement Manage budgets, labour hours and forecasts Oversee recruitment, training, absence management, retention and conduct Maintain strong client relationships and act as an escalation point when required Ensure compliance with health & safety, COSHH and relevant legislation Support a positive, inclusive workplace culture aligned to organisational values What you'll need to succeed Essential: Strong people leadership experience within facilities or services IOSH Managing Safely (or equivalent) Ability to manage workloads, rotas and performance against contractual demands Confident communicator with strong stakeholder management skills Desirable: Experience within healthcare or similarly regulated environments Project or change management exposure Understanding of COSHH SIA Frontline Licence (or willingness to apply) What you'll get in return Opportunity to lead a large, established team on a flagship healthcare contract High-profile role with visibility at senior management level Values-led organisation with a strong focus on safety, teamwork and integrity Initial interim contract with potential for long-term career development within a growing facilities services business What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 28, 2026
Seasonal
Your new company An established facilities services provider is working with a major healthcare site to appoint an experienced Soft FM Manager. This is a high-impact operational leadership role, managing large frontline teams and ensuring compliant, high-quality service delivery within a complex healthcare setting. Your new role Reporting into a senior leader within Soft FM, you will take ownership of domestic, porterage and security services, leading teams to create safe, clean and welcoming environments for patients, staff and visitors. This position has responsibility for a sizeable, multi-shift workforce and a significant soft services budget. You'll be a visible, hands-on leader, balancing people management, client engagement and performance compliance across a live healthcare contract. Key focus areas include: Operational excellence Team engagement and development SLA and compliance delivery Client and stakeholder relationships Health & safety leadership Key Responsibilities: Lead, motivate and develop large operational teams across cleaning, porterage and security services Ensure services consistently meet contractual SLAs and healthcare compliance standards Plan and resource service delivery, including managing contingencies Monitor performance, trends and KPIs, driving continuous improvement Manage budgets, labour hours and forecasts Oversee recruitment, training, absence management, retention and conduct Maintain strong client relationships and act as an escalation point when required Ensure compliance with health & safety, COSHH and relevant legislation Support a positive, inclusive workplace culture aligned to organisational values What you'll need to succeed Essential: Strong people leadership experience within facilities or services IOSH Managing Safely (or equivalent) Ability to manage workloads, rotas and performance against contractual demands Confident communicator with strong stakeholder management skills Desirable: Experience within healthcare or similarly regulated environments Project or change management exposure Understanding of COSHH SIA Frontline Licence (or willingness to apply) What you'll get in return Opportunity to lead a large, established team on a flagship healthcare contract High-profile role with visibility at senior management level Values-led organisation with a strong focus on safety, teamwork and integrity Initial interim contract with potential for long-term career development within a growing facilities services business What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Saab UK
Operations Manager
Saab UK
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Saab is a leading defence and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. The Role: This role is part of our BlueBear Business in Bedfordshire. The Operations Manager will work across the organisation providing governance, compliance, trials and business coordination support. Process improvement and performance tracking coupled with customer feedback capture to continuously improve BlueBear operations and integration with Saab UK. Key Responsibilities: Drive continuous improvement across the organisation to achieve high standards. Be the focal point for process standardisation and compliance with the organisations quality management system. Be the focal point to Saab UK functions for critical compliance areas including export control, health & safety and security. Develop and track KPIs to support the delivery of the organisation's Strategic Business Plan. Implement processes for capturing customer feedback, communicate success and track change where required. Communicate Operational Excellence throughout the organisation. Co-ordinate all internal and external audit activity. Act as Risk and Opportunity Co-ordinator and lead all business continuity management activities. Co-ordinate compliance activity such as export control ensuring sufficient resources and processes are in place. Co-ordinate the implementation of new compliance standards and business support tools. Capture and track internal feedback on processes to drive continuous improvements. Delivery internal training on continuous improvement / operational excellence where required. Champion information management within BlueBear. Support internal project activity where required and manage the activities of the Facility Coordinator. Qualifications and Skills: Proven leadership skills, ability to drive change in the organisation. Excellent communication and interpersonal skills. Highly motivated self starter who requires minimal supervision. Demonstratable experience of implementing effective change in an organisation. Proven experience managing risks and implementing risk management policies inc. business continuity plans. Experience with implementation Quality Management Systems and compliance with ISO 9001. Experience with ISO 27001 desirable. Awareness of critical compliance areas including UK export control, health & safety and environmental management desirable. Experience with defence industry and UK MOD desirable. As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to gain it. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Apr 28, 2026
Full time
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Saab is a leading defence and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. The Role: This role is part of our BlueBear Business in Bedfordshire. The Operations Manager will work across the organisation providing governance, compliance, trials and business coordination support. Process improvement and performance tracking coupled with customer feedback capture to continuously improve BlueBear operations and integration with Saab UK. Key Responsibilities: Drive continuous improvement across the organisation to achieve high standards. Be the focal point for process standardisation and compliance with the organisations quality management system. Be the focal point to Saab UK functions for critical compliance areas including export control, health & safety and security. Develop and track KPIs to support the delivery of the organisation's Strategic Business Plan. Implement processes for capturing customer feedback, communicate success and track change where required. Communicate Operational Excellence throughout the organisation. Co-ordinate all internal and external audit activity. Act as Risk and Opportunity Co-ordinator and lead all business continuity management activities. Co-ordinate compliance activity such as export control ensuring sufficient resources and processes are in place. Co-ordinate the implementation of new compliance standards and business support tools. Capture and track internal feedback on processes to drive continuous improvements. Delivery internal training on continuous improvement / operational excellence where required. Champion information management within BlueBear. Support internal project activity where required and manage the activities of the Facility Coordinator. Qualifications and Skills: Proven leadership skills, ability to drive change in the organisation. Excellent communication and interpersonal skills. Highly motivated self starter who requires minimal supervision. Demonstratable experience of implementing effective change in an organisation. Proven experience managing risks and implementing risk management policies inc. business continuity plans. Experience with implementation Quality Management Systems and compliance with ISO 9001. Experience with ISO 27001 desirable. Awareness of critical compliance areas including UK export control, health & safety and environmental management desirable. Experience with defence industry and UK MOD desirable. As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to gain it. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Operations Support Manager
GBR recruitment ltd
GBR Recruitment Ltd, are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for a Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation. As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers , overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction. This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence. Key Responsibilities: Plan, schedule & assign daily surveying / engineering jobs Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders. Issue quotations for large scale drainage & civil project works. Book in customer site visits & drainage inspections. Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues) Ensure all work is completed OTIF, to the required standards & within the set budget level. Deal with any customer queries regarding drainage & civil works. Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams. Share work orders information with other members of the SMT. Update the works order board, ensuring it is accurate. Prioritising workloads to meet set deadlines. Updating systems. Updating & amending spreadsheets. Producing MI & KPI's. Analysing the current ways of working to drive continuous improvement. Supporting other members of the operations team, Attributes: Strong scheduling & planning skills. Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given). Accurate report writing skills, with an eye for detail. Able to prioritise work orders & to ensure works are completed OTIF. Strong customer service skills, dealing directly with clients senior management teams. Strong Excel & Computer systems skills. Team management skills (remote teams ideally). Keen to work in a small team where adaptability / flexibility is a must. This is a fantastic family run business, that offers a fun vibrant working atmosphere, an environment that is people centric. Our client are passionate about their employees well-being & they believe in having fun whilst you work & having a real work / life balance, hence the role being a 35 hour week. Interviews to take place immediately, with an immediate start for the right person too!
Apr 28, 2026
Full time
GBR Recruitment Ltd, are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for a Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation. As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers , overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction. This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence. Key Responsibilities: Plan, schedule & assign daily surveying / engineering jobs Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders. Issue quotations for large scale drainage & civil project works. Book in customer site visits & drainage inspections. Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues) Ensure all work is completed OTIF, to the required standards & within the set budget level. Deal with any customer queries regarding drainage & civil works. Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams. Share work orders information with other members of the SMT. Update the works order board, ensuring it is accurate. Prioritising workloads to meet set deadlines. Updating systems. Updating & amending spreadsheets. Producing MI & KPI's. Analysing the current ways of working to drive continuous improvement. Supporting other members of the operations team, Attributes: Strong scheduling & planning skills. Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given). Accurate report writing skills, with an eye for detail. Able to prioritise work orders & to ensure works are completed OTIF. Strong customer service skills, dealing directly with clients senior management teams. Strong Excel & Computer systems skills. Team management skills (remote teams ideally). Keen to work in a small team where adaptability / flexibility is a must. This is a fantastic family run business, that offers a fun vibrant working atmosphere, an environment that is people centric. Our client are passionate about their employees well-being & they believe in having fun whilst you work & having a real work / life balance, hence the role being a 35 hour week. Interviews to take place immediately, with an immediate start for the right person too!
NG Bailey
Account Manager
NG Bailey
Account Manager - Facilities Services London - Site Based Permanent - Full Time £70,000 - £80,000 + Flexible Benefits Summary This is a rare opportunity to step into a pivotal leadership role, taking the reins from a highly respected colleague who is retiring after building an outstanding client partnership. You'll be joining at an exciting moment: we have recently mobilised into a landmark new smart building in London, having already supported this prestigious legal firm across their wider estate for a number of years. This is not a start-up situation - it's a well-established, high-value contract with a genuinely engaged client and a strong, committed team already in place. As Account Manager, you'll have full accountability for a circa £8 million P&L, shaping the commercial and strategic direction of this high-profile contract. You'll work closely with the client at a senior level, driving continuous improvement and ensuring the building's cutting-edge systems are maintained to the very highest standards. Just as important, you'll be a visible, inspiring leader to your team - someone who invests in people, grows talent, and leaves the contract in an even stronger position than you found it. Some of the key deliverables in this role will include: Lead the Client Relationship at a Senior Level - Build on an already strong partnership with a highly engaged client, acting as a trusted strategic advisor and the face of NG Bailey on site. Own a circa £8 Million P&L - Take full commercial accountability, driving profitability, identifying growth opportunities, and delivering cost-effective, high-quality service solutions. Shape Strategy, Not Just Operations - Set the direction for this contract, working at a strategic level to anticipate client needs, plan for the future, and continuously raise the bar on service delivery within a state-of-the-art smart building environment. Develop and Inspire Your Team - Be the kind of leader people grow under. You'll coach, mentor, and develop a multidisciplinary engineering team, building capability and succession for the long term. Drive Innovation in a Smart Building Environment - Leverage the latest building technologies and systems to deliver operational excellence, embracing the opportunities that come with a brand-new, fully integrated smart building. Manage Supply Chain and Compliance - Oversee third-party contractors and specialist suppliers, ensuring all work meets our exacting safety, quality, and statutory compliance standards. What we're looking for : We're looking for a strategic leader - not an operator. Someone who thinks about the bigger picture, is commercially sharp, and understands that great client relationships are built on trust, consistency, and genuine partnership. You'll be walking into an enviable position: a loyal client, a motivated team, and a contract that is performing well. Your job is to take it further. An inspiring people leader with the ability to develop, coach and retain a high-performing team, with experience in: Proven P&L ownership in a complex FM or engineering services environment - ideally with experience managing contracts of comparable scale and value. Strong senior client relationship management - you are comfortable in the room with senior stakeholders and know how to turn a good relationship into a great one. A background in M&E or engineering services, with the technical credibility to lead a skilled multidisciplinary team and engage meaningfully on complex building systems, including smart building technologies. A genuine passion for people development - a leader who creates an environment where individuals are supported, challenged, and given real opportunity to grow. Familiarity with statutory and compliance requirements (IOSH/NEBOSH desirable), and experience managing third-party supply chains to strict quality and safety standards. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Car/Car allowance 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Apr 28, 2026
Full time
Account Manager - Facilities Services London - Site Based Permanent - Full Time £70,000 - £80,000 + Flexible Benefits Summary This is a rare opportunity to step into a pivotal leadership role, taking the reins from a highly respected colleague who is retiring after building an outstanding client partnership. You'll be joining at an exciting moment: we have recently mobilised into a landmark new smart building in London, having already supported this prestigious legal firm across their wider estate for a number of years. This is not a start-up situation - it's a well-established, high-value contract with a genuinely engaged client and a strong, committed team already in place. As Account Manager, you'll have full accountability for a circa £8 million P&L, shaping the commercial and strategic direction of this high-profile contract. You'll work closely with the client at a senior level, driving continuous improvement and ensuring the building's cutting-edge systems are maintained to the very highest standards. Just as important, you'll be a visible, inspiring leader to your team - someone who invests in people, grows talent, and leaves the contract in an even stronger position than you found it. Some of the key deliverables in this role will include: Lead the Client Relationship at a Senior Level - Build on an already strong partnership with a highly engaged client, acting as a trusted strategic advisor and the face of NG Bailey on site. Own a circa £8 Million P&L - Take full commercial accountability, driving profitability, identifying growth opportunities, and delivering cost-effective, high-quality service solutions. Shape Strategy, Not Just Operations - Set the direction for this contract, working at a strategic level to anticipate client needs, plan for the future, and continuously raise the bar on service delivery within a state-of-the-art smart building environment. Develop and Inspire Your Team - Be the kind of leader people grow under. You'll coach, mentor, and develop a multidisciplinary engineering team, building capability and succession for the long term. Drive Innovation in a Smart Building Environment - Leverage the latest building technologies and systems to deliver operational excellence, embracing the opportunities that come with a brand-new, fully integrated smart building. Manage Supply Chain and Compliance - Oversee third-party contractors and specialist suppliers, ensuring all work meets our exacting safety, quality, and statutory compliance standards. What we're looking for : We're looking for a strategic leader - not an operator. Someone who thinks about the bigger picture, is commercially sharp, and understands that great client relationships are built on trust, consistency, and genuine partnership. You'll be walking into an enviable position: a loyal client, a motivated team, and a contract that is performing well. Your job is to take it further. An inspiring people leader with the ability to develop, coach and retain a high-performing team, with experience in: Proven P&L ownership in a complex FM or engineering services environment - ideally with experience managing contracts of comparable scale and value. Strong senior client relationship management - you are comfortable in the room with senior stakeholders and know how to turn a good relationship into a great one. A background in M&E or engineering services, with the technical credibility to lead a skilled multidisciplinary team and engage meaningfully on complex building systems, including smart building technologies. A genuine passion for people development - a leader who creates an environment where individuals are supported, challenged, and given real opportunity to grow. Familiarity with statutory and compliance requirements (IOSH/NEBOSH desirable), and experience managing third-party supply chains to strict quality and safety standards. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Car/Car allowance 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
EHS Manager
Ball Aerospace Milton Keynes, Buckinghamshire
Company: Ball Corporation Title: EHS Manager Location: Milton Keynes, GB, MK15 0DA Position overview: The role manages the plant's environmental, health and safety (EHS), fire safety and property protection (FSPP) sustainability programmes to ensure the safety and well being of all workers and protection of the environment. Also he/she will provide advice and guidance to plant management on EHS, FSPP, sustainability issues. EHS Manager owns proactive management of EHS and FSPP risks to ensure the plant meets its compliance obligations and Ball requirements and implements best practice. The job position coordinates EHS activity, including EHS management systems (ISO and ASI) (certified where applicable). Key responsibilities include: In collaboration with Plant leadership team and Regional EHS, drive delivery of PHC and Global Ball Operational Excellence (BOE) EHS strategy, KPIs and programmes through identification, implementation and monitoring of local initiatives Develop and implement BBS and proactive reporting and engagement initiatives such as near miss, hazard and/or good catch to promote safe behaviours and develop a positive safety culture Identify and ensure compliance with EHS compliance obligations (e.g. laws, regulations, permits, licences etc) and other stakeholder requirements (e.g. FSPP insurance) Ensure plant management and workers are aware of, take ownership and deliver on their respective EHS accountabilities and responsibilities, including deputies to cover absences. Escalate issues promptly to the plant manager and Regional EHS Implement and maintain hazard identification and risk assessment programme that reflects hazards during normal, abnormal and emergency conditions and apply the hierarchy of control. Incorporates the Ball BOE, LiFE and hazard mapping into risk management programmes Identify and assess environment aspects and manage significant impacts under normal, abnormal and emergency conditions including emissions to air, waste, water, wastewater, energy and VOCs. Implement programs to manage significant impacts such as waste minimisation management strategy, pollution prevention, ecological issues. Manage environmental protection infrastructure Manage the timely reporting, recording, investigation and identification of root causes of EHS incidents and complaints along with oversight of corrective actions including Global reporting via Enablon and Alerts Implement monitoring and inspection programmes to check compliance with regulations, permits/licences, management systems, procedures Work with functional department leaders to develop and implement EHS programmes, requirements, rules, procedures, systems to manage EHS risk and meet all EHS requirements and drive continuous improvement Establish and implement robust communication and consultation channels to raise awareness, drive engagement, provide information on EHS issues including oversight of the EHS committee and liaison with Safety Representatives Implement and maintain integrated EHS management systems (and where applicable maintain certification to ISO 14001, ISO 45001, BRC, food safety standards and integrated with ISO 9001) including oversight of external and internal audits, FSPP surveys and management reviews Implement occupational / industrial hygiene, occupational health and well being programmes in accordance with identified risks and legal requirements in consultation with HR and external providers Act as primary liaison with regulatory authorities and other external stakeholders (for example FSPP insurers, auditors) and internal stakeholders (Regional and Global EHS, Group Insurance, Group Security) and ensure their requirements and reporting are dealt with efficiently What are we looking for? Relevant EHS qualification to a high level (minimum diploma or local equivalent) including relevant qualification stipulated in the country of operation Alternatively Engineering qualification with relevant experience of at least 3 years of experience in an EHS managerial role in manufacturing, heavy engineering, construction or similar industry Proven EHS management experience in a similar industry with proactive shopfloor engagement and comprehensive knowledge of EHS risks and issues At least 10 years of EHS working experience Comprehensive knowledge of EHS legislative requirements Working knowledge of implementing Behavioural based safety programmes Managing fire safety and property protection insurance risks Fluent in written and spoken English Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.
Apr 28, 2026
Full time
Company: Ball Corporation Title: EHS Manager Location: Milton Keynes, GB, MK15 0DA Position overview: The role manages the plant's environmental, health and safety (EHS), fire safety and property protection (FSPP) sustainability programmes to ensure the safety and well being of all workers and protection of the environment. Also he/she will provide advice and guidance to plant management on EHS, FSPP, sustainability issues. EHS Manager owns proactive management of EHS and FSPP risks to ensure the plant meets its compliance obligations and Ball requirements and implements best practice. The job position coordinates EHS activity, including EHS management systems (ISO and ASI) (certified where applicable). Key responsibilities include: In collaboration with Plant leadership team and Regional EHS, drive delivery of PHC and Global Ball Operational Excellence (BOE) EHS strategy, KPIs and programmes through identification, implementation and monitoring of local initiatives Develop and implement BBS and proactive reporting and engagement initiatives such as near miss, hazard and/or good catch to promote safe behaviours and develop a positive safety culture Identify and ensure compliance with EHS compliance obligations (e.g. laws, regulations, permits, licences etc) and other stakeholder requirements (e.g. FSPP insurance) Ensure plant management and workers are aware of, take ownership and deliver on their respective EHS accountabilities and responsibilities, including deputies to cover absences. Escalate issues promptly to the plant manager and Regional EHS Implement and maintain hazard identification and risk assessment programme that reflects hazards during normal, abnormal and emergency conditions and apply the hierarchy of control. Incorporates the Ball BOE, LiFE and hazard mapping into risk management programmes Identify and assess environment aspects and manage significant impacts under normal, abnormal and emergency conditions including emissions to air, waste, water, wastewater, energy and VOCs. Implement programs to manage significant impacts such as waste minimisation management strategy, pollution prevention, ecological issues. Manage environmental protection infrastructure Manage the timely reporting, recording, investigation and identification of root causes of EHS incidents and complaints along with oversight of corrective actions including Global reporting via Enablon and Alerts Implement monitoring and inspection programmes to check compliance with regulations, permits/licences, management systems, procedures Work with functional department leaders to develop and implement EHS programmes, requirements, rules, procedures, systems to manage EHS risk and meet all EHS requirements and drive continuous improvement Establish and implement robust communication and consultation channels to raise awareness, drive engagement, provide information on EHS issues including oversight of the EHS committee and liaison with Safety Representatives Implement and maintain integrated EHS management systems (and where applicable maintain certification to ISO 14001, ISO 45001, BRC, food safety standards and integrated with ISO 9001) including oversight of external and internal audits, FSPP surveys and management reviews Implement occupational / industrial hygiene, occupational health and well being programmes in accordance with identified risks and legal requirements in consultation with HR and external providers Act as primary liaison with regulatory authorities and other external stakeholders (for example FSPP insurers, auditors) and internal stakeholders (Regional and Global EHS, Group Insurance, Group Security) and ensure their requirements and reporting are dealt with efficiently What are we looking for? Relevant EHS qualification to a high level (minimum diploma or local equivalent) including relevant qualification stipulated in the country of operation Alternatively Engineering qualification with relevant experience of at least 3 years of experience in an EHS managerial role in manufacturing, heavy engineering, construction or similar industry Proven EHS management experience in a similar industry with proactive shopfloor engagement and comprehensive knowledge of EHS risks and issues At least 10 years of EHS working experience Comprehensive knowledge of EHS legislative requirements Working knowledge of implementing Behavioural based safety programmes Managing fire safety and property protection insurance risks Fluent in written and spoken English Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.
Jonathan Lee Recruitment Ltd
HR Advisor
Jonathan Lee Recruitment Ltd
HR Consultant Reference: (phone number removed) Umbrella Rate: £27.30/hr (Inside IR35) Are you ready to take your HR expertise to the next level? This is your chance to join a forward-thinking organisation as an HR Consultant, where you ll play a pivotal role in shaping the employee experience. With a hybrid working model based in Whitley, Coventry, this opportunity combines flexibility with the chance to work in an inspiring and collaborative environment. If you re passionate about solving HR challenges, driving employee satisfaction, and making a real impact, this role could be your perfect fit. What You Will Do: • Act as the first point of contact for UK-based employees, addressing HR queries via outbound calls, email, portal, or virtual chat. • Provide clear guidance on HR policies and procedures, empowering employees to apply them to their unique situations. • Coach managers on applying HR policies effectively, ensuring compliance and minimising risks. • Build rapport with employees to accurately understand and resolve their queries. • Collaborate with wider HR teams, including Payroll, Business Protection, IT, and more, to deliver seamless service. • Manage daily tasks such as pulling absence reports and handling an inbox for non-employee queries. What You Will Bring: • Previous experience in an HR employee advisory role, with a strong generalist HR background. • Solid understanding of UK employment law and key HR practices such as disciplinary, grievances, absence management, and performance. • Excellent communication skills, both written and spoken, to deliver clear and considered responses. • Proficiency in Microsoft Word, PowerPoint, and Excel, with the ability to manage high volumes of queries efficiently. • A customer-first mindset, combined with resilience and enthusiasm to deliver results under pressure. This role contributes to the company s commitment to providing a personalised, transparent, and dependable HR service. By resolving employee queries effectively and maintaining high satisfaction levels, you ll be instrumental in enhancing the workplace experience and supporting the company s goals of operational excellence. Location: This position is based in Whitley, Coventry, with hybrid working offering flexibility. Interested? If you re ready to make a difference and thrive in a fast-paced HR environment, don t miss this opportunity. Apply today and take the next step in your HR career! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Apr 28, 2026
Contractor
HR Consultant Reference: (phone number removed) Umbrella Rate: £27.30/hr (Inside IR35) Are you ready to take your HR expertise to the next level? This is your chance to join a forward-thinking organisation as an HR Consultant, where you ll play a pivotal role in shaping the employee experience. With a hybrid working model based in Whitley, Coventry, this opportunity combines flexibility with the chance to work in an inspiring and collaborative environment. If you re passionate about solving HR challenges, driving employee satisfaction, and making a real impact, this role could be your perfect fit. What You Will Do: • Act as the first point of contact for UK-based employees, addressing HR queries via outbound calls, email, portal, or virtual chat. • Provide clear guidance on HR policies and procedures, empowering employees to apply them to their unique situations. • Coach managers on applying HR policies effectively, ensuring compliance and minimising risks. • Build rapport with employees to accurately understand and resolve their queries. • Collaborate with wider HR teams, including Payroll, Business Protection, IT, and more, to deliver seamless service. • Manage daily tasks such as pulling absence reports and handling an inbox for non-employee queries. What You Will Bring: • Previous experience in an HR employee advisory role, with a strong generalist HR background. • Solid understanding of UK employment law and key HR practices such as disciplinary, grievances, absence management, and performance. • Excellent communication skills, both written and spoken, to deliver clear and considered responses. • Proficiency in Microsoft Word, PowerPoint, and Excel, with the ability to manage high volumes of queries efficiently. • A customer-first mindset, combined with resilience and enthusiasm to deliver results under pressure. This role contributes to the company s commitment to providing a personalised, transparent, and dependable HR service. By resolving employee queries effectively and maintaining high satisfaction levels, you ll be instrumental in enhancing the workplace experience and supporting the company s goals of operational excellence. Location: This position is based in Whitley, Coventry, with hybrid working offering flexibility. Interested? If you re ready to make a difference and thrive in a fast-paced HR environment, don t miss this opportunity. Apply today and take the next step in your HR career! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Bis Henderson
Key Account Manager
Bis Henderson Stanford-le-hope, Essex
Location: London Gateway, Essex (with regular client and site travel) Salary: up to £70,000 + car Summary: We are seeking an experienced Key Account Manager to take full ownership of a high-value, multi-million pound contract. This is a senior, customer-facing role responsible for protecting and growing a strategic partnership while ensuring contractual, operational and commercial excellence click apply for full job details
Apr 28, 2026
Full time
Location: London Gateway, Essex (with regular client and site travel) Salary: up to £70,000 + car Summary: We are seeking an experienced Key Account Manager to take full ownership of a high-value, multi-million pound contract. This is a senior, customer-facing role responsible for protecting and growing a strategic partnership while ensuring contractual, operational and commercial excellence click apply for full job details
Operations Support Manager
GBR recruitment ltd Louth, Lincolnshire
GBR Recruitment Ltd, are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for a Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation. As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers , overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction. This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence. Key Responsibilities: Plan, schedule & assign daily surveying / engineering jobs Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders. Issue quotations for large scale drainage & civil project works. Book in customer site visits & drainage inspections. Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues) Ensure all work is completed OTIF, to the required standards & within the set budget level. Deal with any customer queries regarding drainage & civil works. Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams. Share work orders information with other members of the SMT. Update the works order board, ensuring it is accurate. Prioritising workloads to meet set deadlines. Updating systems. Updating & amending spreadsheets. Producing MI & KPI's. Analysing the current ways of working to drive continuous improvement. Supporting other members of the operations team, Attributes: Strong scheduling & planning skills. Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given). Accurate report writing skills, with an eye for detail. Able to prioritise work orders & to ensure works are completed OTIF. Strong customer service skills, dealing directly with clients senior management teams. Strong Excel & Computer systems skills. Team management skills (remote teams ideally). Keen to work in a small team where adaptability / flexibility is a must. This is a fantastic family run business, that offers a fun vibrant working atmosphere, an environment that is people centric. Our client are passionate about their employees well-being & they believe in having fun whilst you work & having a real work / life balance, hence the role being a 35 hour week. Interviews to take place immediately, with an immediate start for the right person too!
Apr 28, 2026
Full time
GBR Recruitment Ltd, are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for a Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation. As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers , overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction. This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence. Key Responsibilities: Plan, schedule & assign daily surveying / engineering jobs Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders. Issue quotations for large scale drainage & civil project works. Book in customer site visits & drainage inspections. Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues) Ensure all work is completed OTIF, to the required standards & within the set budget level. Deal with any customer queries regarding drainage & civil works. Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams. Share work orders information with other members of the SMT. Update the works order board, ensuring it is accurate. Prioritising workloads to meet set deadlines. Updating systems. Updating & amending spreadsheets. Producing MI & KPI's. Analysing the current ways of working to drive continuous improvement. Supporting other members of the operations team, Attributes: Strong scheduling & planning skills. Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given). Accurate report writing skills, with an eye for detail. Able to prioritise work orders & to ensure works are completed OTIF. Strong customer service skills, dealing directly with clients senior management teams. Strong Excel & Computer systems skills. Team management skills (remote teams ideally). Keen to work in a small team where adaptability / flexibility is a must. This is a fantastic family run business, that offers a fun vibrant working atmosphere, an environment that is people centric. Our client are passionate about their employees well-being & they believe in having fun whilst you work & having a real work / life balance, hence the role being a 35 hour week. Interviews to take place immediately, with an immediate start for the right person too!

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