Client Relations Officer

29,000 + Company Car Monday-Friday 8:30-5:00 (flexibility required)

Looking for a role where you're out in the field, meeting people, and making a real difference every day?

We're looking for a confident and customer-focused Client Resolution Officer to join our team. This is a field-based role where you'll be visiting customers face-to-face, resolving issues, and building strong relationships that protect and grow the business.

• Visiting customers on-site to resolve queries and complaints efficiently
• Using strong face-to-face customer service skills to negotiate positive outcomes
• Managing your own diary and planning visits across your area
• Making confident, on-the-spot decisions to resolve issues
• Maintaining accurate records using internal systems/CRM
• Working closely with internal teams to achieve the best results
• Handling sensitive situations professionally and with empathy

• 2+ years' experience in customer service, complaints handling, or negotiation
• Strong face-to-face customer service experience (essential)
• Excellent communication and problem-solving skills
• Ability to work independently and manage a busy, field-based workload
• Good knowledge of Birmingham and surrounding areas
• Full UK driving licence

• Company car provided
• Varied, field-based role - no two days the same
• Opportunity to make a real impact through customer interaction
• Supportive team environment with autonomy in your role

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.