Hire Manager

AR857 - Hire Manager

Location: Burton Latimer

Salary: £36,000+ Benefits

Overview:

First Military Recruitment are currently seeking a Hire Manager on behalf of one of our clients.

The successful candidate will be responsible for leading the short-term hire and sales administration function, ensuring efficient day-to-day operations, high levels of customer service, and strong team performance.

Our client strongly encourages applications from ex-military personnel; however, all candidates will be considered.

Duties and Responsibilities:

• Manage the day-to-day operations of the hire department.
• Lead the team across all areas of short-term hire, including scheduling, customer communication, transport bookings, quotations, and invoicing.
• Support sales administration processes, including preparing sales packs, raising and issuing purchase orders, and liaising with suppliers.
• Ensure accurate data entry and tracking of equipment orders within the operating system.
• Oversee the booking-in process for delivered equipment and ensure timely invoicing.
• Work with third-party finance companies on sale and buy-back agreements.
• Ensure all hire and sales administration is completed accurately and within required timeframes.
• Develop and maintain relationships with existing suppliers while identifying new cross-hire opportunities.
• Build strong customer relationships and resolve issues promptly and effectively.
• Take ownership of day-to-day operational challenges and drive resolutions.
• Collaborate closely with service and sales teams to ensure smooth operations.
• Ensure compliance with CRM system usage and contribute to ongoing process improvements.
• Support the development and continuous improvement of internal systems.
• Encourage team development and personal growth in line with business needs.
• Support the team in achieving KPI targets.
• Act as a representative of the company, maintaining professionalism and high service standards at all times.

Skills and Qualifications:

• Knowledge of plant and/or equipment hire is desirable.
• Previous experience managing or leading a team.
• Strong organisational and administrative skills.
• Proactive and self-motivated approach to work.
• Excellent customer service skills.
• Strong communication skills, both verbal and written.
• Confident using Microsoft Office and CRM systems (e.g., Protean).
• Ability to work collaboratively as part of a team.
• Experience within the service or hire industry is advantageous but not essential.

Location: Burton Latimer

Salary: £36,000+ Benefits