Calling all Office Temps ! 13ph to 20 ph Come and work for the busiest Office Recruitment Agency in Ashford! We are the most experienced team of recruiters with a combined over 50 years of experience recruiting across the South East of Kent. We have new vacancies coming in every day from the very best employers in Ashford, Maidstone, Canterbury, Folkestone and Dover. To be considered for these Temporary vacancies you need to be registered with Office Angels, ready to start work straight away. Temporary vacancies available at the moment include: Receptionist Administration Finance - Sales & Purchase Ledger, Accounts Assistant, Credit Control Sales Coordinator HR Administration Business Analyst Customer Service Executive All of these roles are working for excellent companies who we are proud to be working in partnership with and who we can recommend as a great place to work. Temporary roles vary from a 1 day booking through to 12 month contracts or even temp to perm. So if you are out of work and available immediately then temping can be the best next step to kick start your career again. Benefits of becoming an Office Angels Temp: Weekly Pay Up to 28 days annual leave Dedicated consultant to support your job search First opportunity to see permanent positions Access to free eyecare vouchers Temp of the Month awards Timesheets can be completed on mobile devices Perks at work Discount schemes Access to Well-being platforms To be considered, ideally you will have some office based experience, or as a minimum strong IT skills and some work history with good references. Apply today to hear about our new vacancies in this week! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 04, 2026
Seasonal
Calling all Office Temps ! 13ph to 20 ph Come and work for the busiest Office Recruitment Agency in Ashford! We are the most experienced team of recruiters with a combined over 50 years of experience recruiting across the South East of Kent. We have new vacancies coming in every day from the very best employers in Ashford, Maidstone, Canterbury, Folkestone and Dover. To be considered for these Temporary vacancies you need to be registered with Office Angels, ready to start work straight away. Temporary vacancies available at the moment include: Receptionist Administration Finance - Sales & Purchase Ledger, Accounts Assistant, Credit Control Sales Coordinator HR Administration Business Analyst Customer Service Executive All of these roles are working for excellent companies who we are proud to be working in partnership with and who we can recommend as a great place to work. Temporary roles vary from a 1 day booking through to 12 month contracts or even temp to perm. So if you are out of work and available immediately then temping can be the best next step to kick start your career again. Benefits of becoming an Office Angels Temp: Weekly Pay Up to 28 days annual leave Dedicated consultant to support your job search First opportunity to see permanent positions Access to free eyecare vouchers Temp of the Month awards Timesheets can be completed on mobile devices Perks at work Discount schemes Access to Well-being platforms To be considered, ideally you will have some office based experience, or as a minimum strong IT skills and some work history with good references. Apply today to hear about our new vacancies in this week! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Hampshire Recruitment Group LTD
Fareham, Hampshire
Sales Coordinator Fire & Security (Career Progression Opportunity) Location: Fareham, Hampshire Salary: £28,000 £35,000 (Dependent on Experience) Benefits: 28 Days Holiday (inc. BH), Pension, & Private Medical Consultation Service The Opportunity Are you a sharp, organized Sales Coordinator looking for a role that offers more than just sitting behind a desk or are you technically minded and are happy to help on the sales process, to develop your career? On behalf of our client a highly respected Fire & Security specialist based in Fareham we are seeking a Sales Coordinator who is hungry to bridge the gap between office-based administration and technical field work. This is a rare "hybrid" role where you won t just be processing orders; you will be mentored to become a technical expert, eventually heading out to client sites to survey jobs and design life-safety solutions. The Role: Sales Progression & Technical Quoting You will be the "engine room" of the sales department, ensuring that every project from fire alarm installations to integrated CCTV systems is handled with precision. Own the Pipeline : Manage sales progression from the initial lead through to final handover to the engineering team. Precision Estimating : Generate detailed quotes and proposals for a variety of security and fire protection systems. Field Development : Shadow senior surveyors to learn the technical nuances of site layouts, eventually conducting your own site surveys across the region. Customer Excellence : Act as the technical point of contact for clients, providing a consultative approach rather than just "taking orders." Who You Are Our client values attitude and aptitude above all else. You might come from a background in construction, engineering, or property services, but the following are essential: Detail-Oriented : You take pride in the accuracy of your quotes and documentation. Technically Minded : You have a natural curiosity for how things work and are eager to master the complexities of Fire & Security regulations. Communication Skills : You are as comfortable talking to an engineer on-site as you are presenting a proposal to a business owner. Ambitious : You are looking for a role that will evolve into a technical or surveying career path. Driver : Due to the site visit element of the role, a valid UK driving license is required. What s In It For You? Our client is known for their low staff turnover and investment in people. By joining this Fareham-based team, you will receive: Career Roadmap : A clear path from Coordinator to Technical Surveyor/Estimator. Supportive Environment : Work directly with the Directors and Senior Engineers who will mentor your technical growth. Wellbeing Package : Includes a 24/7 medical consultation service, providing peace of mind for you and your household. How to Apply If you are interested please APPLY or call me James Grant immediately at Hampshire Recruitment Group.
May 04, 2026
Full time
Sales Coordinator Fire & Security (Career Progression Opportunity) Location: Fareham, Hampshire Salary: £28,000 £35,000 (Dependent on Experience) Benefits: 28 Days Holiday (inc. BH), Pension, & Private Medical Consultation Service The Opportunity Are you a sharp, organized Sales Coordinator looking for a role that offers more than just sitting behind a desk or are you technically minded and are happy to help on the sales process, to develop your career? On behalf of our client a highly respected Fire & Security specialist based in Fareham we are seeking a Sales Coordinator who is hungry to bridge the gap between office-based administration and technical field work. This is a rare "hybrid" role where you won t just be processing orders; you will be mentored to become a technical expert, eventually heading out to client sites to survey jobs and design life-safety solutions. The Role: Sales Progression & Technical Quoting You will be the "engine room" of the sales department, ensuring that every project from fire alarm installations to integrated CCTV systems is handled with precision. Own the Pipeline : Manage sales progression from the initial lead through to final handover to the engineering team. Precision Estimating : Generate detailed quotes and proposals for a variety of security and fire protection systems. Field Development : Shadow senior surveyors to learn the technical nuances of site layouts, eventually conducting your own site surveys across the region. Customer Excellence : Act as the technical point of contact for clients, providing a consultative approach rather than just "taking orders." Who You Are Our client values attitude and aptitude above all else. You might come from a background in construction, engineering, or property services, but the following are essential: Detail-Oriented : You take pride in the accuracy of your quotes and documentation. Technically Minded : You have a natural curiosity for how things work and are eager to master the complexities of Fire & Security regulations. Communication Skills : You are as comfortable talking to an engineer on-site as you are presenting a proposal to a business owner. Ambitious : You are looking for a role that will evolve into a technical or surveying career path. Driver : Due to the site visit element of the role, a valid UK driving license is required. What s In It For You? Our client is known for their low staff turnover and investment in people. By joining this Fareham-based team, you will receive: Career Roadmap : A clear path from Coordinator to Technical Surveyor/Estimator. Supportive Environment : Work directly with the Directors and Senior Engineers who will mentor your technical growth. Wellbeing Package : Includes a 24/7 medical consultation service, providing peace of mind for you and your household. How to Apply If you are interested please APPLY or call me James Grant immediately at Hampshire Recruitment Group.
Sales Coordinator A well-established and expanding technical engineering business based in LS12 is seeking to appoint a Sales Coordinator to join its busy commercial team. This opportunity is ideal for an experienced Sales Coordinator or someone looking to step into an Sales Coordinator role with a strong interest in technical products. An electrical background or qualification would be advantageous for this Sales Coordinator position. As Sales Coordinator , you will play a central role in supporting customers, handling enquiries, and ensuring orders are processed efficiently. This Sales Coordinator role offers structured product training and can provide a clear pathway for progression into more technical or senior commercial positions over time. The Role As Sales Coordinator , you will work in a fast-paced, customer-focused environment, supporting a diverse range of technical products and solutions. Key responsibilities of the Sales Coordinator include: Managing inbound sales enquiries via telephone and email Providing customers with accurate product information, pricing, and availability Preparing quotations and processing customer orders Liaising with technical specialists and external sales teams Assisting customers with basic technical queries and product selection Building strong customer relationships to maximise sales opportunities Maintaining accurate CRM systems and order records About You To succeed as Sales Coordinator , you will ideally have: Previous experience in a Sales Coordinator or technical support role Alternatively, an electrical or engineering qualification with strong commercial awareness Excellent communication skills with a professional, customer-focused approach The ability to thrive in a fast-paced sales environment A motivated, reliable attitude and a desire to develop technical product knowledge What's On Offer Salary of £27,000 to £35,000, depending on experience Structured product training and ongoing development Clear progression opportunities within a growing organisation A supportive team environment with a practical, hands-on culture Company pension scheme Holiday entitlement increasing with length of service On-site parking This Sales Coordinator position offers an excellent opportunity to build a long-term career within a dynamic and growing engineering business.
May 04, 2026
Full time
Sales Coordinator A well-established and expanding technical engineering business based in LS12 is seeking to appoint a Sales Coordinator to join its busy commercial team. This opportunity is ideal for an experienced Sales Coordinator or someone looking to step into an Sales Coordinator role with a strong interest in technical products. An electrical background or qualification would be advantageous for this Sales Coordinator position. As Sales Coordinator , you will play a central role in supporting customers, handling enquiries, and ensuring orders are processed efficiently. This Sales Coordinator role offers structured product training and can provide a clear pathway for progression into more technical or senior commercial positions over time. The Role As Sales Coordinator , you will work in a fast-paced, customer-focused environment, supporting a diverse range of technical products and solutions. Key responsibilities of the Sales Coordinator include: Managing inbound sales enquiries via telephone and email Providing customers with accurate product information, pricing, and availability Preparing quotations and processing customer orders Liaising with technical specialists and external sales teams Assisting customers with basic technical queries and product selection Building strong customer relationships to maximise sales opportunities Maintaining accurate CRM systems and order records About You To succeed as Sales Coordinator , you will ideally have: Previous experience in a Sales Coordinator or technical support role Alternatively, an electrical or engineering qualification with strong commercial awareness Excellent communication skills with a professional, customer-focused approach The ability to thrive in a fast-paced sales environment A motivated, reliable attitude and a desire to develop technical product knowledge What's On Offer Salary of £27,000 to £35,000, depending on experience Structured product training and ongoing development Clear progression opportunities within a growing organisation A supportive team environment with a practical, hands-on culture Company pension scheme Holiday entitlement increasing with length of service On-site parking This Sales Coordinator position offers an excellent opportunity to build a long-term career within a dynamic and growing engineering business.
An established and growing business is looking to expand its central support function with the addition of a Customer Support & Service Coordinator. This is a varied, fast-paced role where you'll be at the centre of customer interaction, supporting service operations, driving after sales activity, and helping grow the product support side of the business. If you enjoy speaking with customers, spotting opportunities, and keeping things organised behind the scenes, this will suit you. The Role You'll play a key part in supporting customers throughout the lifecycle of their equipment, from maintenance reminders through to service bookings and repairs. Working closely with internal service teams, you'll ensure issues are identified early, communicated clearly, and resolved efficiently. Key Responsibilities Contact customers to promote servicing, repairs, and maintenance plans Monitor diagnostic systems and maintenance alerts Support with maintenance scheduling and system updates Prepare and provide maintenance and service quotations Assist with extended warranty plans Upsell parts, servicing, and support packages Carry out follow-up calls to maintain strong customer relationships Liaise with service teams to report and resolve equipment issues Work across multiple systems to track and manage customer activity What We're Looking For Confident communicator, particularly over the phone Comfortable using systems and picking up new technology quickly Organised, proactive, and able to manage multiple tasks Strong customer service mindset with a commercial edge Able to work both independently and as part of a team A background in customer service, service coordination, or a similar role would be ideal. What's on Offer Pension scheme Life assurance Free parking Staff discounts Company social events Interested? Apply today Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency for this vacancy on behalf of their client.
May 04, 2026
Full time
An established and growing business is looking to expand its central support function with the addition of a Customer Support & Service Coordinator. This is a varied, fast-paced role where you'll be at the centre of customer interaction, supporting service operations, driving after sales activity, and helping grow the product support side of the business. If you enjoy speaking with customers, spotting opportunities, and keeping things organised behind the scenes, this will suit you. The Role You'll play a key part in supporting customers throughout the lifecycle of their equipment, from maintenance reminders through to service bookings and repairs. Working closely with internal service teams, you'll ensure issues are identified early, communicated clearly, and resolved efficiently. Key Responsibilities Contact customers to promote servicing, repairs, and maintenance plans Monitor diagnostic systems and maintenance alerts Support with maintenance scheduling and system updates Prepare and provide maintenance and service quotations Assist with extended warranty plans Upsell parts, servicing, and support packages Carry out follow-up calls to maintain strong customer relationships Liaise with service teams to report and resolve equipment issues Work across multiple systems to track and manage customer activity What We're Looking For Confident communicator, particularly over the phone Comfortable using systems and picking up new technology quickly Organised, proactive, and able to manage multiple tasks Strong customer service mindset with a commercial edge Able to work both independently and as part of a team A background in customer service, service coordination, or a similar role would be ideal. What's on Offer Pension scheme Life assurance Free parking Staff discounts Company social events Interested? Apply today Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency for this vacancy on behalf of their client.
Cloud Engineer (2nd Line Support) & Team Coordinator About the Role Are you ready to step into a role where you can make a real impact? We're seeking a proactive Cloud Engineer & Team Coordinator to help shape and support a growing managed services business. This is an opportunity to work across a wide range of technologies, support diverse client environments, and play a key role in both technical delivery and team coordination. You'll report directly to the Managing Director and act as a vital link between engineering, support, and customer success. Job Title: Cloud Engineer & Team Coordinator Location: London (office-based with occasional travel) Salary: Circa 40,000 (depending on experience) Hours: 40 hours per week (core hours 09:00-17:30, with rota for early starts and occasional Saturday emergency cover) Key Responsibilities Cloud Operations & Support Provide day-to-day support for client cloud systems and security environments Develop scripts to enhance cloud deployment and reporting (particularly within SharePoint) Act as a technical escalation point for firewall and network queries Maintain and improve knowledge of cloud infrastructure and monitoring tools across the team Collaborate with third-party suppliers delivering elements of service Customer Service Build strong, trust-based relationships with clients Deliver a high standard of customer service and technical support Gather and share customer feedback to support continuous improvement Cloud & Network Management Maintain accurate documentation of security and network configurations Test and deploy updates to firewalls and routers Ensure infrastructure changes are tracked and managed effectively Team Coordination Coordinate senior engineers, ensuring they have the tools and resources needed Support operational and administrative tasks within a busy MSP environment Track product updates and pricing changes to ensure accurate client billing Skills & Experience Technical Skills 2nd Line Support experience (3 years), happy to be an all-arounder providing 1st-3rd line support Experience with firewall technologies (FortiGate preferred) Strong knowledge of Windows environments and hardware troubleshooting Experience with MDM solutions Familiarity with Microsoft 365, including Conditional Access and SharePoint Power BI knowledge (desirable) Ability to work independently and deliver technical tasks on time Proven experience coordinating work across multiple stakeholders Qualifications & Background A-Level, HND, or equivalent qualification Experience in a support helpdesk environment (MSP experience advantageous) Relevant certifications or demonstrated commitment to developing technical expertise What's on Offer Exposure to a broad and evolving technology stack Opportunities to develop skills in emerging technologies Autonomy to shape and improve your technical environment Clear progression opportunities, with potential to grow into leadership roles Flexible benefits package (including options such as childcare vouchers and medical cover) About the Client They are a well-established, technically focused MSP with over 20 years of experience delivering enterprise-level solutions to growing businesses. Their success is built on hiring talented individuals who are passionate about IT and committed to continuous learning. Why Join Them? If you're looking for a role where you can take ownership, influence outcomes, and grow alongside a supportive and skilled team, this could be the perfect next step in your career. To progress matters send your CV to Laura at (url removed) Services Advertised are those of an Employment Agency.
May 04, 2026
Full time
Cloud Engineer (2nd Line Support) & Team Coordinator About the Role Are you ready to step into a role where you can make a real impact? We're seeking a proactive Cloud Engineer & Team Coordinator to help shape and support a growing managed services business. This is an opportunity to work across a wide range of technologies, support diverse client environments, and play a key role in both technical delivery and team coordination. You'll report directly to the Managing Director and act as a vital link between engineering, support, and customer success. Job Title: Cloud Engineer & Team Coordinator Location: London (office-based with occasional travel) Salary: Circa 40,000 (depending on experience) Hours: 40 hours per week (core hours 09:00-17:30, with rota for early starts and occasional Saturday emergency cover) Key Responsibilities Cloud Operations & Support Provide day-to-day support for client cloud systems and security environments Develop scripts to enhance cloud deployment and reporting (particularly within SharePoint) Act as a technical escalation point for firewall and network queries Maintain and improve knowledge of cloud infrastructure and monitoring tools across the team Collaborate with third-party suppliers delivering elements of service Customer Service Build strong, trust-based relationships with clients Deliver a high standard of customer service and technical support Gather and share customer feedback to support continuous improvement Cloud & Network Management Maintain accurate documentation of security and network configurations Test and deploy updates to firewalls and routers Ensure infrastructure changes are tracked and managed effectively Team Coordination Coordinate senior engineers, ensuring they have the tools and resources needed Support operational and administrative tasks within a busy MSP environment Track product updates and pricing changes to ensure accurate client billing Skills & Experience Technical Skills 2nd Line Support experience (3 years), happy to be an all-arounder providing 1st-3rd line support Experience with firewall technologies (FortiGate preferred) Strong knowledge of Windows environments and hardware troubleshooting Experience with MDM solutions Familiarity with Microsoft 365, including Conditional Access and SharePoint Power BI knowledge (desirable) Ability to work independently and deliver technical tasks on time Proven experience coordinating work across multiple stakeholders Qualifications & Background A-Level, HND, or equivalent qualification Experience in a support helpdesk environment (MSP experience advantageous) Relevant certifications or demonstrated commitment to developing technical expertise What's on Offer Exposure to a broad and evolving technology stack Opportunities to develop skills in emerging technologies Autonomy to shape and improve your technical environment Clear progression opportunities, with potential to grow into leadership roles Flexible benefits package (including options such as childcare vouchers and medical cover) About the Client They are a well-established, technically focused MSP with over 20 years of experience delivering enterprise-level solutions to growing businesses. Their success is built on hiring talented individuals who are passionate about IT and committed to continuous learning. Why Join Them? If you're looking for a role where you can take ownership, influence outcomes, and grow alongside a supportive and skilled team, this could be the perfect next step in your career. To progress matters send your CV to Laura at (url removed) Services Advertised are those of an Employment Agency.
Sales & Administration Coordinator We are recruiting for a Sales & Administration Coordinator in the Solihull area on a temporary basis for a period of 6 months. You will be supporting the Sales Department by assisting with dealer orders for vehicles. Your role will involve providing administrative support for various functions within the department, using internal stock and reporting systems, as well as Microsoft Office 365. Ensuring high levels of customer satisfaction for both dealers and fleet customers is essential to the success of the department. As a Sales & Administration Coordinator, you will need to have/be: Experience in a sales or customer service environment Proficient in Microsoft Office (Outlook, Excel & Teams) Good standard of education. GCSE or equivalent in core subjects (English & Maths) Accuracy and attention to detail. A proactive, confident, and positive approach. Good communication skills, both written and verbal. The ability to use own initiative but also know when matters need to be referred. Time management skills in a fast-paced environment. Team player with the ability to multitask and work under pressure. Willingness to learn and develop. Ability to work across teams and liaise with different businesses. Full driving licence Details: Pay Rate: 14.00 per hour Working Hours: Full Time, 37.5 hours per week, Monday to Friday Location: Solihull Duration: Permanent Role of a Sales & Administration Coordinator: General Administration - Vehicle Invoicing Allocation Support Dealer Franchising Support Process vehicle orders Arrange Vehicle Taxation Arrange Delivery Logistics Dealer Lead Management Analysis Training System Administration Attend internal meetings Provide support to Distribution Manager, National Sales Manager and Regional Managers as required
May 04, 2026
Seasonal
Sales & Administration Coordinator We are recruiting for a Sales & Administration Coordinator in the Solihull area on a temporary basis for a period of 6 months. You will be supporting the Sales Department by assisting with dealer orders for vehicles. Your role will involve providing administrative support for various functions within the department, using internal stock and reporting systems, as well as Microsoft Office 365. Ensuring high levels of customer satisfaction for both dealers and fleet customers is essential to the success of the department. As a Sales & Administration Coordinator, you will need to have/be: Experience in a sales or customer service environment Proficient in Microsoft Office (Outlook, Excel & Teams) Good standard of education. GCSE or equivalent in core subjects (English & Maths) Accuracy and attention to detail. A proactive, confident, and positive approach. Good communication skills, both written and verbal. The ability to use own initiative but also know when matters need to be referred. Time management skills in a fast-paced environment. Team player with the ability to multitask and work under pressure. Willingness to learn and develop. Ability to work across teams and liaise with different businesses. Full driving licence Details: Pay Rate: 14.00 per hour Working Hours: Full Time, 37.5 hours per week, Monday to Friday Location: Solihull Duration: Permanent Role of a Sales & Administration Coordinator: General Administration - Vehicle Invoicing Allocation Support Dealer Franchising Support Process vehicle orders Arrange Vehicle Taxation Arrange Delivery Logistics Dealer Lead Management Analysis Training System Administration Attend internal meetings Provide support to Distribution Manager, National Sales Manager and Regional Managers as required
About the opportunity We are looking for a Director of Product Management to lead our Optimization teams, managing a suite of products and services spanning analytics, personalization, and experimentation. This is a hands on product leadership role for someone who is equally strong in strategy, product craft, and team leadership. You will lead a lean team of product managers while staying directly involved in the most important product questions and decisions across the area. In close partnership with Engineering and Design leadership, you will shape the vision, strategy, and execution for a product surface that helps customers understand performance, deliver more relevant experiences, and continuously improve outcomes. This is your opportunity to play a key role in shaping how digital teams measure and grow the impact of their content in a fast evolving, AI driven market. What to expect Lead, mentor, and grow a team of product managers; provide regular feedback, support career development, and help the team excel in product discovery & delivery. Own the product direction for the Optimization area across analytics, personalization, experimentation, and platform capabilities. Integrate AI and extensible platform capabilities into the product strategy to unlock automation, insight generation, and content performance optimization at scale. Lead cross functional teams, driving product vision, and executing product roadmaps in a fast paced, agile environment. Work closely with Engineering and Design leadership to define strategy, align priorities, and drive execution across a broad and technically complex product surface. Manage and collaborate with stakeholders in Marketing, Customer Success, and Sales to ensure alignment across the full customer journey for our personas. Conduct market research and collaborate with customers to capture requirements, gather feedback, and continuously refine the product vision. Champion best practices in product management, including agile methodologies, data driven decision making, and experimentation. Drive clarity across multiple workstreams, balancing short term delivery needs with longer term strategic bets. Help define scope and success criteria for initiatives, and support Product Managers in identifying key trade offs and driving high impact decisions within cross functional teams. Contribute to a PM culture that shares user insights, learnings, and research findings early, often, and well. What you need to be successful Experience as a Group Product Manager or Director leading multiple teams in a B2B SaaS context (ideally on a data focused product). Track record of setting product strategy, managing roadmaps, and delivering outcomes across platform and user facing layers. Strong hands on product leadership: you are comfortable personally driving discovery, defining strategy, making trade offs, and stepping into execution details when needed. Own the definition and execution of group level goals aligned with company priorities and long term product vision. Proven track record in building and scaling data platforms and API first products, with the ability to drive innovation and adoption. Strong product and technical judgment, with the ability to work effectively across engineering, data, design, and business stakeholders. Demonstrated ability to understand new technologies in depth and eagerness to learn about the wide range of technologies with which Contentful integrates. Meaningful people leadership experience, including coaching and developing Product Managers and helping teams improve their product craft and impact. Strong collaboration and communication skills, with comfort working across product, design, engineering, marketing, and field teams. You demonstrate grit and a willingness to dive into the details, taking a hands on approach to solving product challenges and driving execution. Background in AI/ML, CRO, analytics, personalization, or content management domains is a plus. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
May 04, 2026
Full time
About the opportunity We are looking for a Director of Product Management to lead our Optimization teams, managing a suite of products and services spanning analytics, personalization, and experimentation. This is a hands on product leadership role for someone who is equally strong in strategy, product craft, and team leadership. You will lead a lean team of product managers while staying directly involved in the most important product questions and decisions across the area. In close partnership with Engineering and Design leadership, you will shape the vision, strategy, and execution for a product surface that helps customers understand performance, deliver more relevant experiences, and continuously improve outcomes. This is your opportunity to play a key role in shaping how digital teams measure and grow the impact of their content in a fast evolving, AI driven market. What to expect Lead, mentor, and grow a team of product managers; provide regular feedback, support career development, and help the team excel in product discovery & delivery. Own the product direction for the Optimization area across analytics, personalization, experimentation, and platform capabilities. Integrate AI and extensible platform capabilities into the product strategy to unlock automation, insight generation, and content performance optimization at scale. Lead cross functional teams, driving product vision, and executing product roadmaps in a fast paced, agile environment. Work closely with Engineering and Design leadership to define strategy, align priorities, and drive execution across a broad and technically complex product surface. Manage and collaborate with stakeholders in Marketing, Customer Success, and Sales to ensure alignment across the full customer journey for our personas. Conduct market research and collaborate with customers to capture requirements, gather feedback, and continuously refine the product vision. Champion best practices in product management, including agile methodologies, data driven decision making, and experimentation. Drive clarity across multiple workstreams, balancing short term delivery needs with longer term strategic bets. Help define scope and success criteria for initiatives, and support Product Managers in identifying key trade offs and driving high impact decisions within cross functional teams. Contribute to a PM culture that shares user insights, learnings, and research findings early, often, and well. What you need to be successful Experience as a Group Product Manager or Director leading multiple teams in a B2B SaaS context (ideally on a data focused product). Track record of setting product strategy, managing roadmaps, and delivering outcomes across platform and user facing layers. Strong hands on product leadership: you are comfortable personally driving discovery, defining strategy, making trade offs, and stepping into execution details when needed. Own the definition and execution of group level goals aligned with company priorities and long term product vision. Proven track record in building and scaling data platforms and API first products, with the ability to drive innovation and adoption. Strong product and technical judgment, with the ability to work effectively across engineering, data, design, and business stakeholders. Demonstrated ability to understand new technologies in depth and eagerness to learn about the wide range of technologies with which Contentful integrates. Meaningful people leadership experience, including coaching and developing Product Managers and helping teams improve their product craft and impact. Strong collaboration and communication skills, with comfort working across product, design, engineering, marketing, and field teams. You demonstrate grit and a willingness to dive into the details, taking a hands on approach to solving product challenges and driving execution. Background in AI/ML, CRO, analytics, personalization, or content management domains is a plus. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Freightserve recruitment are looking for a AOG Operator to work Monday - Friday 9am - 6pm for a well-established Freight Forwarder. The company is based in the West Drayton, Middlesex area. The Opportunity The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.? Key Role Accountabilities: As an Operations Coordinator, you will: Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers. Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements. Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries. Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system. Ensure compliance with all statutory aviation requirements, health and safety policies, and Quality Management System. Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.? Required Experience:- Thrives in a fast-paced, customer-driven environment. Has strong organisational, communication, and problem-solving skills. Demonstrates a solid understanding of UK customs law and procedures. Has experience with Customs Declaration Service and knowledge of Cargowise (preferred). Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel. Ideally has Dangerous Goods compliance certification. Can work independently, using their initiative to assess data and propose solutions. ? Benefits:- Healthcare Cash Plan, including dental and vision Incremental holidays based on length of service, with an additional day off for your birthday Contributory pension scheme Life assurance Employee Assistance Programme Free on-site parking Opportunity to grow expertise through ongoing coaching, training and development sessions ? Working hours are Monday - Friday 9am - 6pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
May 04, 2026
Full time
Freightserve recruitment are looking for a AOG Operator to work Monday - Friday 9am - 6pm for a well-established Freight Forwarder. The company is based in the West Drayton, Middlesex area. The Opportunity The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.? Key Role Accountabilities: As an Operations Coordinator, you will: Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers. Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements. Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries. Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system. Ensure compliance with all statutory aviation requirements, health and safety policies, and Quality Management System. Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.? Required Experience:- Thrives in a fast-paced, customer-driven environment. Has strong organisational, communication, and problem-solving skills. Demonstrates a solid understanding of UK customs law and procedures. Has experience with Customs Declaration Service and knowledge of Cargowise (preferred). Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel. Ideally has Dangerous Goods compliance certification. Can work independently, using their initiative to assess data and propose solutions. ? Benefits:- Healthcare Cash Plan, including dental and vision Incremental holidays based on length of service, with an additional day off for your birthday Contributory pension scheme Life assurance Employee Assistance Programme Free on-site parking Opportunity to grow expertise through ongoing coaching, training and development sessions ? Working hours are Monday - Friday 9am - 6pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
About the Business We are a well-established, dynamic business operating within the IT sector, based in Borough Green. We pride ourselves on delivering excellent customer service, fast response times, and a flexible customer-focused approach. The business specialises in IT spare parts distribution and operates an extensive repair and service operation within the Retail and Hospitality sectors click apply for full job details
May 04, 2026
Full time
About the Business We are a well-established, dynamic business operating within the IT sector, based in Borough Green. We pride ourselves on delivering excellent customer service, fast response times, and a flexible customer-focused approach. The business specialises in IT spare parts distribution and operates an extensive repair and service operation within the Retail and Hospitality sectors click apply for full job details
Customer Care Coordinator Rota Days Location: Worcester (Full-time office-based) Salary: £12.21 per hour Hours: 40 hours per week Working Pattern: Full-time, 4-week rotating shift pattern including early shifts (07:00-17:00), day shifts (07:00-16:00/16:30), and late shifts (12:00-22:00). Includes every other weekend. Security Clearance: DBS check required upon successful appointment About the Role - Customer Service Representative As a Customer Care Coordinator, you will serve as the primary point of contact for clients accessing our services, managing communications from service users, family members, and healthcare professionals. You will ensure all service user enquiries are handled in accordance with their individual support plans. If you have a genuine passion for delivering exceptional customer service, this opportunity is ideal for you. Key Responsibilities - Customer Service Representative Customer Service & Communication Respond promptly to incoming calls with excellent customer service standards Update care records as necessary to ensure service user welfare Conduct scheduled outbound calls to monitor service user wellbeing Build strong rapport with service users to understand their individual needs Emergency Response & Coordination Efficiently mobilise responder and emergency services when required Prioritise alerts and notifications effectively Provide proactive and reactive support following appropriate escalation procedures Distribute clinical information to ensure timely equipment and service delivery Administrative & Support Functions Provide care, support, and coordination according to co-produced care plans Maintain detailed process documentation and accurate record keeping Report equipment repairs and requirements to the relevant Service Centre Ensure service users remain well-informed and engaged with their care Essential Requirements - Customer Service Representative Experience & Skills Previous experience in telephone-based customer service or customer care Exceptional communication skills with professional telephone manner Ability to adapt quickly to varying service user needs Strong organisational capabilities with attention to detail Technical Competencies Proficiency in Microsoft Office applications Experience working with in-house systems and databases Commitment to maintaining caring and respectful communication standards Application Details Immediate start available for suitable candidates willing to begin on a temporary contract basis.
May 03, 2026
Full time
Customer Care Coordinator Rota Days Location: Worcester (Full-time office-based) Salary: £12.21 per hour Hours: 40 hours per week Working Pattern: Full-time, 4-week rotating shift pattern including early shifts (07:00-17:00), day shifts (07:00-16:00/16:30), and late shifts (12:00-22:00). Includes every other weekend. Security Clearance: DBS check required upon successful appointment About the Role - Customer Service Representative As a Customer Care Coordinator, you will serve as the primary point of contact for clients accessing our services, managing communications from service users, family members, and healthcare professionals. You will ensure all service user enquiries are handled in accordance with their individual support plans. If you have a genuine passion for delivering exceptional customer service, this opportunity is ideal for you. Key Responsibilities - Customer Service Representative Customer Service & Communication Respond promptly to incoming calls with excellent customer service standards Update care records as necessary to ensure service user welfare Conduct scheduled outbound calls to monitor service user wellbeing Build strong rapport with service users to understand their individual needs Emergency Response & Coordination Efficiently mobilise responder and emergency services when required Prioritise alerts and notifications effectively Provide proactive and reactive support following appropriate escalation procedures Distribute clinical information to ensure timely equipment and service delivery Administrative & Support Functions Provide care, support, and coordination according to co-produced care plans Maintain detailed process documentation and accurate record keeping Report equipment repairs and requirements to the relevant Service Centre Ensure service users remain well-informed and engaged with their care Essential Requirements - Customer Service Representative Experience & Skills Previous experience in telephone-based customer service or customer care Exceptional communication skills with professional telephone manner Ability to adapt quickly to varying service user needs Strong organisational capabilities with attention to detail Technical Competencies Proficiency in Microsoft Office applications Experience working with in-house systems and databases Commitment to maintaining caring and respectful communication standards Application Details Immediate start available for suitable candidates willing to begin on a temporary contract basis.
Transport Coordinator Start date immediate Location RG12 We are looking for an organised and proactive Transport Coordinator to join a busy operations team within a fast paced environment Key responsibilities Prepare daily work schedules for waste service vehicles and communicate clearly with drivers and loaders Manage and monitor driver performance to ensure efficiency and productivity Ensure all operational activities are carried out safely and in line with legal and environmental requirements Plan and track vehicle servicing and inspections and manage cover for absences and breakdowns Monitor key performance indicators and produce weekly reports on vehicles mileage and related data Manage driver holidays attendance and timekeeping Identify and resolve missed collections while maintaining strong customer communication Handle internal and external communications professionally resolving queries and complaints effectively and escalating where required Candidate requirements Strong communication and interpersonal skills across phone and email At least three years experience in transport or logistics planning High level of accuracy and accountability with a focus on achieving results Ability to work both independently and as part of a team Strong commercial awareness and customer service experience Excellent organisational skills with the ability to plan prioritise and meet deadlines Experience in data reporting and analysis Good working knowledge of Microsoft software vehicle tracking systems and waste management software or similar Strong problem solving conflict resolution and negotiation skills Knowledge of the waste industry is beneficial but not essential
May 03, 2026
Full time
Transport Coordinator Start date immediate Location RG12 We are looking for an organised and proactive Transport Coordinator to join a busy operations team within a fast paced environment Key responsibilities Prepare daily work schedules for waste service vehicles and communicate clearly with drivers and loaders Manage and monitor driver performance to ensure efficiency and productivity Ensure all operational activities are carried out safely and in line with legal and environmental requirements Plan and track vehicle servicing and inspections and manage cover for absences and breakdowns Monitor key performance indicators and produce weekly reports on vehicles mileage and related data Manage driver holidays attendance and timekeeping Identify and resolve missed collections while maintaining strong customer communication Handle internal and external communications professionally resolving queries and complaints effectively and escalating where required Candidate requirements Strong communication and interpersonal skills across phone and email At least three years experience in transport or logistics planning High level of accuracy and accountability with a focus on achieving results Ability to work both independently and as part of a team Strong commercial awareness and customer service experience Excellent organisational skills with the ability to plan prioritise and meet deadlines Experience in data reporting and analysis Good working knowledge of Microsoft software vehicle tracking systems and waste management software or similar Strong problem solving conflict resolution and negotiation skills Knowledge of the waste industry is beneficial but not essential
Adecco are currently recruiting for a Sales Coordinator to join their clients team based in Andover. Sales Coordinator- Fully office based in Andover, 30k- 33k depending on experience. Duties Support the preparation of sales proposals, presentations, and reports. Arrange and organise client meetings, ensuring all required materials are available beforehand. Maintain accurate and up-to-date records of sales activity, customer interactions, and follow-up tasks. Provide administrative support to the sales team, including data entry, filing, and document organisation. Communicate with other departments to help ensure smooth delivery of services to clients. Respond to customer enquiries in a prompt and professional manner, delivering a high level of customer service. Keep track of inventory levels and assist with processing orders when required. Assist with the organisation of promotional activities and trade shows to support brand awareness. Experience Previous experience in a sales support or administrative position would be beneficial but is not essential. Good working knowledge of Microsoft Office packages (Word, Excel, and PowerPoint) is required. Strong written and verbal communication skills are necessary to interact effectively with clients. Ability to manage multiple tasks and prioritise workload while maintaining strong attention to detail. A proactive mindset with good problem-solving and analytical abilities. Experience using CRM systems would be advantageous, although not required. A positive approach and eagerness to learn are important qualities for success in this role. Apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 03, 2026
Full time
Adecco are currently recruiting for a Sales Coordinator to join their clients team based in Andover. Sales Coordinator- Fully office based in Andover, 30k- 33k depending on experience. Duties Support the preparation of sales proposals, presentations, and reports. Arrange and organise client meetings, ensuring all required materials are available beforehand. Maintain accurate and up-to-date records of sales activity, customer interactions, and follow-up tasks. Provide administrative support to the sales team, including data entry, filing, and document organisation. Communicate with other departments to help ensure smooth delivery of services to clients. Respond to customer enquiries in a prompt and professional manner, delivering a high level of customer service. Keep track of inventory levels and assist with processing orders when required. Assist with the organisation of promotional activities and trade shows to support brand awareness. Experience Previous experience in a sales support or administrative position would be beneficial but is not essential. Good working knowledge of Microsoft Office packages (Word, Excel, and PowerPoint) is required. Strong written and verbal communication skills are necessary to interact effectively with clients. Ability to manage multiple tasks and prioritise workload while maintaining strong attention to detail. A proactive mindset with good problem-solving and analytical abilities. Experience using CRM systems would be advantageous, although not required. A positive approach and eagerness to learn are important qualities for success in this role. Apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Marble Talent Group are currently recruiting for a Service Co-ordinator to join their clients team in Leeds! Key Responsibilities - Main contact for service and maintenance bookings, scheduling engineers, and handling customer queries. Manage engineer diaries, reports, timesheets, and expenses. Order equipment, raise purchase orders, and process subcontractor works. Maintain accurate customer and job records. Provide excellent customer service and administrative support. Assist with calls, coordination, and general office tasks. Personal Requirements - Strong customer service and communication abilities. Good organisational and computer skills (Microsoft Office). Attention to detail and ability to manage workload independently. Positive, professional, and proactive attitude. Salary - 26k - 31k depending on experience For more information, apply today and I will get in touch! About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates
May 03, 2026
Full time
Marble Talent Group are currently recruiting for a Service Co-ordinator to join their clients team in Leeds! Key Responsibilities - Main contact for service and maintenance bookings, scheduling engineers, and handling customer queries. Manage engineer diaries, reports, timesheets, and expenses. Order equipment, raise purchase orders, and process subcontractor works. Maintain accurate customer and job records. Provide excellent customer service and administrative support. Assist with calls, coordination, and general office tasks. Personal Requirements - Strong customer service and communication abilities. Good organisational and computer skills (Microsoft Office). Attention to detail and ability to manage workload independently. Positive, professional, and proactive attitude. Salary - 26k - 31k depending on experience For more information, apply today and I will get in touch! About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates
This is an exciting opportunity for someone who thrives in a fast-paced, target-driven environment and enjoys building strong relationships with customers while supporting sales activity. As a Customer Service Co-Ordinator, you will act as a key point of contact for customers, ensuring a seamless and professional experience from initial enquiry through to order completion. You will play a vital role in supporting sales, managing customer interactions, and contributing to a high-performing team environment. Key Responsibilities Act as the main point of contact for customers via phone and email Understand customer needs and deliver outstanding service and sales support Build and maintain strong customer relationships to encourage repeat business Work towards individual and team sales targets Support lead follow-ups and proactive sales activity Collaborate with colleagues and management to maintain high service standards Accurately manage customer data using internal systems Handle confidential and financial information with professionalism Contribute positively to a fast-paced, energetic team environment My client is looking for a confident, organised and commercially aware individual with a passion for customer service and sales. Essential Skills & Experience: Positive, proactive attitude with a strong motivation to succeed in sales Excellent communication skills and confidence in customer interactions Proven ability to meet and exceed targets Calm and professional under pressure Strong Microsoft Office skills, including intermediate Excel Experience using databases and CRM/CMS systems Salary up to 28,000 Full-time, permanent opportunity Supportive and collaborative team environment Opportunity to develop both customer service and sales skills Office-based role in Newmarket EA First Ltd are acting as an Employment Agency for this permanent vacancy.
May 03, 2026
Full time
This is an exciting opportunity for someone who thrives in a fast-paced, target-driven environment and enjoys building strong relationships with customers while supporting sales activity. As a Customer Service Co-Ordinator, you will act as a key point of contact for customers, ensuring a seamless and professional experience from initial enquiry through to order completion. You will play a vital role in supporting sales, managing customer interactions, and contributing to a high-performing team environment. Key Responsibilities Act as the main point of contact for customers via phone and email Understand customer needs and deliver outstanding service and sales support Build and maintain strong customer relationships to encourage repeat business Work towards individual and team sales targets Support lead follow-ups and proactive sales activity Collaborate with colleagues and management to maintain high service standards Accurately manage customer data using internal systems Handle confidential and financial information with professionalism Contribute positively to a fast-paced, energetic team environment My client is looking for a confident, organised and commercially aware individual with a passion for customer service and sales. Essential Skills & Experience: Positive, proactive attitude with a strong motivation to succeed in sales Excellent communication skills and confidence in customer interactions Proven ability to meet and exceed targets Calm and professional under pressure Strong Microsoft Office skills, including intermediate Excel Experience using databases and CRM/CMS systems Salary up to 28,000 Full-time, permanent opportunity Supportive and collaborative team environment Opportunity to develop both customer service and sales skills Office-based role in Newmarket EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Office Coordinator - Team supervision experience essential Manchester City centre Permanent Fully office based 30,000 - 34,500 Are you a proactive leader with a passion for delivering exceptional office and facilities management services? Our client, a leading law firm, is searching for an office coordinator to join their vibrant team in Manchester city centre! What You'll Do: As the Office Coordinator , you will play a vital role in overseeing facilities coordination including document management and managing a team of facilities coordinators . Your responsibilities will include: Building Relationships: Support the Facilities Manager in nurturing strong partnerships with key stakeholders, end users, and service providers. Service Quality: Assist in developing and implementing improvements to contracted services, ensuring they reflect best practices in facilities management. Team Leadership: Lead and motivate a dedicated team of Facilities Coordinators and a Receptionist, ensuring high-quality service delivery and performance. Quality Monitoring: Oversee service provider performance and compliance with quality management systems, ensuring standards are met and exceeded. Key Responsibilities Include: Ensuring the front of house service delivers excellent customer service at all times Assisting with administration including travel bookings Document management Working closely with a range of contractor and suppliers Managing AV equipment and ensuring smooth operations. Overseeing building maintenance, including minor repairs and upkeep. Ensuring cleanliness and hygiene across all common areas. Facilitating business continuity and effective waste management. Supervising health and safety compliance and emergency procedures. Managing office supplies, stationery, and equipment maintenance. What We're Looking For: To thrive in this role, you should possess: Experience: At least 2 years in a similar role, with experience in facilities and team supervision. Skills: Strong customer service skills, excellent organisational abilities, and proficiency in using MS Office (Word, Excel, Outlook). Attitude: A customer-focused, "can-do" mindset, with an approachable and cheerful demeanour. If you're ready to take on this exciting challenge and contribute to a thriving workplace, we want to hear from you! Apply today to become a key player in our client's facilities management team. To Apply: Please send your CV to (url removed) or call (phone number removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 03, 2026
Full time
Office Coordinator - Team supervision experience essential Manchester City centre Permanent Fully office based 30,000 - 34,500 Are you a proactive leader with a passion for delivering exceptional office and facilities management services? Our client, a leading law firm, is searching for an office coordinator to join their vibrant team in Manchester city centre! What You'll Do: As the Office Coordinator , you will play a vital role in overseeing facilities coordination including document management and managing a team of facilities coordinators . Your responsibilities will include: Building Relationships: Support the Facilities Manager in nurturing strong partnerships with key stakeholders, end users, and service providers. Service Quality: Assist in developing and implementing improvements to contracted services, ensuring they reflect best practices in facilities management. Team Leadership: Lead and motivate a dedicated team of Facilities Coordinators and a Receptionist, ensuring high-quality service delivery and performance. Quality Monitoring: Oversee service provider performance and compliance with quality management systems, ensuring standards are met and exceeded. Key Responsibilities Include: Ensuring the front of house service delivers excellent customer service at all times Assisting with administration including travel bookings Document management Working closely with a range of contractor and suppliers Managing AV equipment and ensuring smooth operations. Overseeing building maintenance, including minor repairs and upkeep. Ensuring cleanliness and hygiene across all common areas. Facilitating business continuity and effective waste management. Supervising health and safety compliance and emergency procedures. Managing office supplies, stationery, and equipment maintenance. What We're Looking For: To thrive in this role, you should possess: Experience: At least 2 years in a similar role, with experience in facilities and team supervision. Skills: Strong customer service skills, excellent organisational abilities, and proficiency in using MS Office (Word, Excel, Outlook). Attitude: A customer-focused, "can-do" mindset, with an approachable and cheerful demeanour. If you're ready to take on this exciting challenge and contribute to a thriving workplace, we want to hear from you! Apply today to become a key player in our client's facilities management team. To Apply: Please send your CV to (url removed) or call (phone number removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Service Coordinator (Generator) Location: St Albans Salary: Competitive Job type: Full Time - Permanent. 37.50 Hrs per week Mon/Friday What you'll do: Coordinate all aspects of service contracts including scheduling of regular maintenance, call outs and remedial works. Be the primary point of contact for the customer and liaising with the client on all matters using written and verbal communication as required. Ensure all aspects of work are arranged including engineer access, parts and equipment. Manage all jobs through to the point of invoice as efficiently as possible. Liaise with other internal departments as necessary to meet customer requirements. Work closely with the Generator Operations Manager to deliver contract efficiencies. What's important to us: You will thrive in a fast-paced environment, often working under pressure as part of a team. You should be organised with strong attention to detail, possess excellent communication skills and the ability to multi-task and use own initiative where necessary. Previous experience in planning/scheduling and customer service is essential. Why you're our kind of person: We're not looking for people who sit down and say, 'that'll do', we're driven by doing the right thing for our customers. We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It's an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there's a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people. What good looks like: Seamless: You'll provide high quality solutions to our customers Specialist: You'll be skilled in your area, be an expert in a number of Dale processes and be commercially smart. Collaborative: You'll advise your colleagues and input into other work, and also be able to work independently to get the job done. Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles of: Maintenance Planner, Operations Planner, Company Planner, Operations and Scheduling Coordinator, Scheduling Coordinator, Field Service Coordinator, Office Support, Customer Support, Technical Service Coordinator, Service Support Administrator Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support will also be considered for this role.
May 03, 2026
Full time
Job Title: Service Coordinator (Generator) Location: St Albans Salary: Competitive Job type: Full Time - Permanent. 37.50 Hrs per week Mon/Friday What you'll do: Coordinate all aspects of service contracts including scheduling of regular maintenance, call outs and remedial works. Be the primary point of contact for the customer and liaising with the client on all matters using written and verbal communication as required. Ensure all aspects of work are arranged including engineer access, parts and equipment. Manage all jobs through to the point of invoice as efficiently as possible. Liaise with other internal departments as necessary to meet customer requirements. Work closely with the Generator Operations Manager to deliver contract efficiencies. What's important to us: You will thrive in a fast-paced environment, often working under pressure as part of a team. You should be organised with strong attention to detail, possess excellent communication skills and the ability to multi-task and use own initiative where necessary. Previous experience in planning/scheduling and customer service is essential. Why you're our kind of person: We're not looking for people who sit down and say, 'that'll do', we're driven by doing the right thing for our customers. We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It's an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there's a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people. What good looks like: Seamless: You'll provide high quality solutions to our customers Specialist: You'll be skilled in your area, be an expert in a number of Dale processes and be commercially smart. Collaborative: You'll advise your colleagues and input into other work, and also be able to work independently to get the job done. Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles of: Maintenance Planner, Operations Planner, Company Planner, Operations and Scheduling Coordinator, Scheduling Coordinator, Field Service Coordinator, Office Support, Customer Support, Technical Service Coordinator, Service Support Administrator Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support will also be considered for this role.
Office Coordinator - Temp to perm Hourly rate: 16.41ph Based in White City Office-Based Role - 9.00 am-5.30 pm A Global Entertainment company, based in White City, are looking for an immediately available Office Coordinator for their UK Head Office. You will be responsible for welcoming visitors, ordering office supplies, supporting the EA to UK TGM with the management of the office and much more. Looking for an experienced Office Coordinator who has excellent organisation skills, calm under pressure and available immediately for a temp role with the view to go permanent. Key Responsibilities Build and maintain an effective working relationship with the building management team to ensure all visitors are properly signed in. Welcome visitors to the office, provide a professional meet-and-greet experience, and escort them to their hosts. Support meeting-room bookings and ensure all rooms remain clean, tidy, and ready for use. Monitor the switchboard to ensure it operates efficiently, with all incoming calls answered promptly and to a high standard. Assist new starters with access passes, office orientation, and introductory tours. Manage orders for flowers, taxis, couriers, meeting refreshments, kitchen supplies, post-room equipment, stationery, photocopier materials, and any other items required. Ensure the kitchen is cleared of breakfast items daily and that the self-service area is consistently stocked. Oversee the post-room, ensuring all incoming and outgoing mail is processed accurately and on time. Record and code all expenditure accurately, reconciling costs against invoices upon receipt. Process invoices and ensure purchase orders are raised accurately and within required timeframes. Liaise with the cleaning team to maintain high standards of cleanliness across all communal areas. Work closely with the technical and facilities teams to report and resolve any issues related to office equipment. Skills Required Previous reception/office coordination experience in a corporate environment Previous experience of working within a reception and/or switchboard environment dealing with incoming customer calls Excellent written and verbal communication skills Strong organisation and problem-solving skills Proficient with Microsoft Packages including Word, Excel and Outlook If you are available immediately with easy access to the White City area, we'd love to hear from you. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
May 03, 2026
Seasonal
Office Coordinator - Temp to perm Hourly rate: 16.41ph Based in White City Office-Based Role - 9.00 am-5.30 pm A Global Entertainment company, based in White City, are looking for an immediately available Office Coordinator for their UK Head Office. You will be responsible for welcoming visitors, ordering office supplies, supporting the EA to UK TGM with the management of the office and much more. Looking for an experienced Office Coordinator who has excellent organisation skills, calm under pressure and available immediately for a temp role with the view to go permanent. Key Responsibilities Build and maintain an effective working relationship with the building management team to ensure all visitors are properly signed in. Welcome visitors to the office, provide a professional meet-and-greet experience, and escort them to their hosts. Support meeting-room bookings and ensure all rooms remain clean, tidy, and ready for use. Monitor the switchboard to ensure it operates efficiently, with all incoming calls answered promptly and to a high standard. Assist new starters with access passes, office orientation, and introductory tours. Manage orders for flowers, taxis, couriers, meeting refreshments, kitchen supplies, post-room equipment, stationery, photocopier materials, and any other items required. Ensure the kitchen is cleared of breakfast items daily and that the self-service area is consistently stocked. Oversee the post-room, ensuring all incoming and outgoing mail is processed accurately and on time. Record and code all expenditure accurately, reconciling costs against invoices upon receipt. Process invoices and ensure purchase orders are raised accurately and within required timeframes. Liaise with the cleaning team to maintain high standards of cleanliness across all communal areas. Work closely with the technical and facilities teams to report and resolve any issues related to office equipment. Skills Required Previous reception/office coordination experience in a corporate environment Previous experience of working within a reception and/or switchboard environment dealing with incoming customer calls Excellent written and verbal communication skills Strong organisation and problem-solving skills Proficient with Microsoft Packages including Word, Excel and Outlook If you are available immediately with easy access to the White City area, we'd love to hear from you. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Sales Support Coordinator Location : New Milton Hours : Monday to Friday 9am-5pm Salary : £24,000 per annum plus benefits Are you a dynamic individual with a flair for exceptional customer service? Do you excel in fast-paced environments and enjoy managing various tasks? If you're eager to make an impact in the thriving world of real estate, we want to hear from you! Main Responsibilities Provide excellent click apply for full job details
May 03, 2026
Full time
Sales Support Coordinator Location : New Milton Hours : Monday to Friday 9am-5pm Salary : £24,000 per annum plus benefits Are you a dynamic individual with a flair for exceptional customer service? Do you excel in fast-paced environments and enjoy managing various tasks? If you're eager to make an impact in the thriving world of real estate, we want to hear from you! Main Responsibilities Provide excellent click apply for full job details
Job Title: Showroom Coordinator Location: Liverpool Street Remuneration: £31,000 pa (£15.91 per hour) Hours: 9-5:30pm, showroom based! Contract Details: Temporary, initial period of 8-12 weeks (HUGE possibility for this to go perm!) Are you a customer-focused professional with a knack for creating inviting spaces? If so, we have an exciting opportunity for you! Our client is seeking a Showroom Coordinator to join their vibrant team in Shoreditch Responsibilities: Greet all guests and visitors with a warm smile and professional demeanor. Manage scheduling using team diary Answer showroom phone inquiries and assist with any questions. Maintain the showroom ambiance by setting up meeting rooms, clearing away mess, and ensuring everything is in order. Be proactive-attention to detail is a must! Fluff those cushions and keep the space inviting! Keep the kitchen tidy and ensure the dishwasher is loaded. Organise and maintain the sample cupboard for a neat presentation. Assist in setting up and clearing away events, ensuring the showroom always looks its best. Culture & Atmosphere: Join a fast-paced, collaborative, and creative environment where customer satisfaction is at the heart of everything we do. Your role is critical in delivering a 'host' feel and ensuring every visitor leaves with a smile! Expectations: We're looking for someone with: A strong customer service background, ideally in hospitality. A keen eye for detail and a proactive attitude. The ability to maintain a professional appearance while wearing smart casual attire. Working Hours: Full-time, Monday to Friday, 9:00 AM - 5:30 PM, office-based. Start Date: ASAP-ideally beginning of May. If you're ready to make a difference in a dynamic showroom environment, we'd love to hear from you! Apply now and take the first step towards an exciting new role by emailing your cv to Join us and be part of something great! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 03, 2026
Seasonal
Job Title: Showroom Coordinator Location: Liverpool Street Remuneration: £31,000 pa (£15.91 per hour) Hours: 9-5:30pm, showroom based! Contract Details: Temporary, initial period of 8-12 weeks (HUGE possibility for this to go perm!) Are you a customer-focused professional with a knack for creating inviting spaces? If so, we have an exciting opportunity for you! Our client is seeking a Showroom Coordinator to join their vibrant team in Shoreditch Responsibilities: Greet all guests and visitors with a warm smile and professional demeanor. Manage scheduling using team diary Answer showroom phone inquiries and assist with any questions. Maintain the showroom ambiance by setting up meeting rooms, clearing away mess, and ensuring everything is in order. Be proactive-attention to detail is a must! Fluff those cushions and keep the space inviting! Keep the kitchen tidy and ensure the dishwasher is loaded. Organise and maintain the sample cupboard for a neat presentation. Assist in setting up and clearing away events, ensuring the showroom always looks its best. Culture & Atmosphere: Join a fast-paced, collaborative, and creative environment where customer satisfaction is at the heart of everything we do. Your role is critical in delivering a 'host' feel and ensuring every visitor leaves with a smile! Expectations: We're looking for someone with: A strong customer service background, ideally in hospitality. A keen eye for detail and a proactive attitude. The ability to maintain a professional appearance while wearing smart casual attire. Working Hours: Full-time, Monday to Friday, 9:00 AM - 5:30 PM, office-based. Start Date: ASAP-ideally beginning of May. If you're ready to make a difference in a dynamic showroom environment, we'd love to hear from you! Apply now and take the first step towards an exciting new role by emailing your cv to Join us and be part of something great! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our Mission TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we're transforming how cybersecurity is taught - from school and university classrooms to professional training programmes. This role sits at the heart of that mission. You'll own the success of a portfolio of our education customers - the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals. The Role This role will cover 2 Education client segments - and that distinction matters. A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day-to-day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes. The majority, however, are high-volume, lower-ARR accounts that cannot - and should not - be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self-serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually. You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one. This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system. Key Responsibilities Relationship Management - Where It Counts Run EBRs, define and deliver on success metrics with accounts where engagement depth drives commercial outcomes - even at lower ACV, these conversations regularly unlock licence growth Build and maintain relationships with instructors, programme leads, and training coordinators across your strategic tier Identify the right stakeholder map per account - the platform user, the budget holder, and the renewal champion are often three different people Ensure customers in this tier understand the learning outcomes students are achieving and feel confident renewing ️ Digital Motion - Build the System That Scales This is the other half of the role, and it is equally important. The majority of your portfolio should be managed through signals, journeys, and automation - not individual conversations. Onboarding & Adoption Design and maintain structured onboarding journeys (30-90 day paths) that drive fast time-to-value without requiring manual CSM involvement Define clear success milestones and adoption benchmarks so customers know what good looks like and can get there independently Ensure customers graduate into self-sufficiency with confidence, rather than disengaging silently Lifecycle Automation Implement adoption nudges, churn-prevention triggers, and renewal workflows that scale across hundreds of accounts Surface expansion opportunities and identify where a CSM is required to drive these Define health scoring logic, trigger conditions, and the exception paths that determine when a human needs to step in Continuously analyse the performance of automation and iterate quickly - this role expects hands-on ownership, not passive administration of existing flows Renewal by Default Build renewal health and prediction models based on usage, engagement, and lifecycle signals Surface renewal risk months in advance, not at expiry Create clear exception handling for high-risk or high-potential accounts that warrant personal outreach The goal is renewals by default, supported by strong systems rather than manual chasing Self-Serve Experience Help define what a great no-CSM customer experience looks like for this segment Develop self-serve resources - guides, FAQs, video walkthroughs - that reduce repetitive inbound queries and keep customers moving independently The ambition: customers remain engaged, adopting, and renewing with minimal human touch because the system works Day-to-day support Education clients generate a constant flow of day-to-day queries - platform issues, access problems, licence questions - and they often need fast answers because they are standing in front of a live classroom. Respond quickly, accurately, and empathetically across email, Slack, and other async channels Triage intelligently - know the difference between a configuration issue, user error, and a genuine platform bug Escalate to support, product or engineering effectively without bouncing the customer back unnecessarily for information you can find yourself Use patterns in inbound queries to inform self-serve content that reduces the same question arriving again Technical Triage & Cross-Functional Escalation Understand platform-level issues well enough to describe them accurately to both customers and internal teams Build strong working relationships with product, engineering and support so escalations move quickly Follow through on open issues and keep customers updated without being chased Expansion Identification Identify when institutions are growing their use of TryHackMe or adding new cohorts Surface clear expansion signals to the Account Manager with relevant context Use EBRs on strategically interesting accounts to deepen relationships and uncover growth potential Operational Excellence Run this portfolio like a product, not a list of contacts. Monitor dashboards daily for health, adoption, churn risk, and renewal performance Analyse trends across hundreds of accounts to identify systemic improvements - not just individual account issues Document and iterate on playbooks so what works becomes repeatable and transferable Maintain clean, accurate CRM and CS platform hygiene - forecasting accuracy is non-negotiable What Success Looks Like First 90 days: Full portfolio reviewed, tiered, and risks flagged First automated touchpoints built and running Inbound query patterns documented and being addressed systematically Initial EBRs booked with accounts showing expansion or strategic potential Ongoing: 90%+ Gross Revenue Retention across the portfolio NRR tracking toward 110-125%+ No renewal missed or deprioritised due to volume A progressively more automated and self-serve-ready portfolio, with human effort concentrated where it creates the most value Clean, accurate CRM - HubSpot up to date at all times About You Essential Proven experience managing large, high-volume portfolios - 100+ accounts - with clear renewal and retention results Demonstrated experience personally building automated onboarding, adoption, and renewal journeys - not just using existing flows, but designing and owning them Strong support instincts: fast, accurate, empathetic responses to a constant flow of client queries Technical literacy sufficient to triage platform issues and communicate clearly to both customers and engineering High data literacy - you use health scores, usage signals, and engagement metrics to make decisions, not gut feel Highly organised, with demonstrable systems for tracking renewals, flagging risks, and managing a large portfolio without accounts slipping Proactive communicator - in a remote company, over-communication is a feature, not a flaw Cross-functional and resourceful - comfortable working across support, engineering, product, and sales without needing to be managed step by step Strong async written communication across email, Slack, and whatever channels clients use When asked about your experience, strong candidates can clearly articulate: Digital CS systems they personally built - not maintained, built How automation directly improved renewal or retention outcomes Where something didn't work and how they iterated What changed for customers because of the systems they designed Highly Desirable Experience working with education institutions - understanding of semester cycles, academic procurement, and the cultural dynamics of working with lecturers and administrators Hands-on experience with CS platforms such as HubSpot, ChurnZero, Customer.io, or similar Exposure to token or licence models with non-standard renewal complexity Familiarity with cybersecurity, technical learning platforms, or EdTech This Role Is Probably Not Right For You If You Prefer traditional, relationship-heavy account management as your primary lever Have not personally built automation or lifecycle journeys from scratch Rely on manual outreach as the default response to retention risk Need significant direction to identify problems and build solutions independently The Kind of Person Who Thrives Here You're energised by breadth, not intimidated by it. You see a portfolio of 165 accounts and your first instinct is to design the system that serves them well - and then identify the 15 that need a real conversation. You don't wait to be told what to do. You see the gap, design the solution . click apply for full job details
May 03, 2026
Full time
Our Mission TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we're transforming how cybersecurity is taught - from school and university classrooms to professional training programmes. This role sits at the heart of that mission. You'll own the success of a portfolio of our education customers - the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals. The Role This role will cover 2 Education client segments - and that distinction matters. A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day-to-day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes. The majority, however, are high-volume, lower-ARR accounts that cannot - and should not - be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self-serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually. You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one. This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system. Key Responsibilities Relationship Management - Where It Counts Run EBRs, define and deliver on success metrics with accounts where engagement depth drives commercial outcomes - even at lower ACV, these conversations regularly unlock licence growth Build and maintain relationships with instructors, programme leads, and training coordinators across your strategic tier Identify the right stakeholder map per account - the platform user, the budget holder, and the renewal champion are often three different people Ensure customers in this tier understand the learning outcomes students are achieving and feel confident renewing ️ Digital Motion - Build the System That Scales This is the other half of the role, and it is equally important. The majority of your portfolio should be managed through signals, journeys, and automation - not individual conversations. Onboarding & Adoption Design and maintain structured onboarding journeys (30-90 day paths) that drive fast time-to-value without requiring manual CSM involvement Define clear success milestones and adoption benchmarks so customers know what good looks like and can get there independently Ensure customers graduate into self-sufficiency with confidence, rather than disengaging silently Lifecycle Automation Implement adoption nudges, churn-prevention triggers, and renewal workflows that scale across hundreds of accounts Surface expansion opportunities and identify where a CSM is required to drive these Define health scoring logic, trigger conditions, and the exception paths that determine when a human needs to step in Continuously analyse the performance of automation and iterate quickly - this role expects hands-on ownership, not passive administration of existing flows Renewal by Default Build renewal health and prediction models based on usage, engagement, and lifecycle signals Surface renewal risk months in advance, not at expiry Create clear exception handling for high-risk or high-potential accounts that warrant personal outreach The goal is renewals by default, supported by strong systems rather than manual chasing Self-Serve Experience Help define what a great no-CSM customer experience looks like for this segment Develop self-serve resources - guides, FAQs, video walkthroughs - that reduce repetitive inbound queries and keep customers moving independently The ambition: customers remain engaged, adopting, and renewing with minimal human touch because the system works Day-to-day support Education clients generate a constant flow of day-to-day queries - platform issues, access problems, licence questions - and they often need fast answers because they are standing in front of a live classroom. Respond quickly, accurately, and empathetically across email, Slack, and other async channels Triage intelligently - know the difference between a configuration issue, user error, and a genuine platform bug Escalate to support, product or engineering effectively without bouncing the customer back unnecessarily for information you can find yourself Use patterns in inbound queries to inform self-serve content that reduces the same question arriving again Technical Triage & Cross-Functional Escalation Understand platform-level issues well enough to describe them accurately to both customers and internal teams Build strong working relationships with product, engineering and support so escalations move quickly Follow through on open issues and keep customers updated without being chased Expansion Identification Identify when institutions are growing their use of TryHackMe or adding new cohorts Surface clear expansion signals to the Account Manager with relevant context Use EBRs on strategically interesting accounts to deepen relationships and uncover growth potential Operational Excellence Run this portfolio like a product, not a list of contacts. Monitor dashboards daily for health, adoption, churn risk, and renewal performance Analyse trends across hundreds of accounts to identify systemic improvements - not just individual account issues Document and iterate on playbooks so what works becomes repeatable and transferable Maintain clean, accurate CRM and CS platform hygiene - forecasting accuracy is non-negotiable What Success Looks Like First 90 days: Full portfolio reviewed, tiered, and risks flagged First automated touchpoints built and running Inbound query patterns documented and being addressed systematically Initial EBRs booked with accounts showing expansion or strategic potential Ongoing: 90%+ Gross Revenue Retention across the portfolio NRR tracking toward 110-125%+ No renewal missed or deprioritised due to volume A progressively more automated and self-serve-ready portfolio, with human effort concentrated where it creates the most value Clean, accurate CRM - HubSpot up to date at all times About You Essential Proven experience managing large, high-volume portfolios - 100+ accounts - with clear renewal and retention results Demonstrated experience personally building automated onboarding, adoption, and renewal journeys - not just using existing flows, but designing and owning them Strong support instincts: fast, accurate, empathetic responses to a constant flow of client queries Technical literacy sufficient to triage platform issues and communicate clearly to both customers and engineering High data literacy - you use health scores, usage signals, and engagement metrics to make decisions, not gut feel Highly organised, with demonstrable systems for tracking renewals, flagging risks, and managing a large portfolio without accounts slipping Proactive communicator - in a remote company, over-communication is a feature, not a flaw Cross-functional and resourceful - comfortable working across support, engineering, product, and sales without needing to be managed step by step Strong async written communication across email, Slack, and whatever channels clients use When asked about your experience, strong candidates can clearly articulate: Digital CS systems they personally built - not maintained, built How automation directly improved renewal or retention outcomes Where something didn't work and how they iterated What changed for customers because of the systems they designed Highly Desirable Experience working with education institutions - understanding of semester cycles, academic procurement, and the cultural dynamics of working with lecturers and administrators Hands-on experience with CS platforms such as HubSpot, ChurnZero, Customer.io, or similar Exposure to token or licence models with non-standard renewal complexity Familiarity with cybersecurity, technical learning platforms, or EdTech This Role Is Probably Not Right For You If You Prefer traditional, relationship-heavy account management as your primary lever Have not personally built automation or lifecycle journeys from scratch Rely on manual outreach as the default response to retention risk Need significant direction to identify problems and build solutions independently The Kind of Person Who Thrives Here You're energised by breadth, not intimidated by it. You see a portfolio of 165 accounts and your first instinct is to design the system that serves them well - and then identify the 15 that need a real conversation. You don't wait to be told what to do. You see the gap, design the solution . click apply for full job details
