Senior Operations Executive

Senior Operations Executive
Monday-Friday 8:30am-5pm
Onsite, Stowmarket Outskirts

Our client is a rapidly growing PPE supply business supporting major infrastructure and construction projects across the UK. The company partners with multiple contractors, delivering compliant, high-quality PPE through a service-led and operationally robust approach.
Following continued growth and new contractor appointments, the business is strengthening its operations and administrative function to ensure consistently high standards of service delivery.

Role Overview
The Senior Operations Administrator provides high level operational, administrative, and contractor support across the PPE supply function. The role plays a key part in onboarding new contractors, coordinating branded PPE requirements, managing contractor order portals, and providing PA style support to senior management.
This position suits an experienced administrator who is highly organised, proactive, and comfortable operating in a fast paced, contractor focused environment with a high degree of responsibility and autonomy.

Key Responsibilities
Contractor Onboarding & Support

• Lead the onboarding process for new contractors joining the supply network
• Gather PPE requirements, branding specifications, and approval workflows
• Coordinate contractor specific branding requirements (logos, embroidery, print)
• Set up, maintain, and audit contractor order portals for accuracy and usability
• Act as a primary point of contact for contractor queries and operational support

Operations & PPE Coordination

• Support the end to end PPE supply process, including order processing and dispatch coordination
• Liaise with suppliers to ensure on time delivery of branded and non branded PPE
• Maintain accurate records for compliance, audit, and contractor reporting
• Assist with expanding product ranges in line with contractor requirements

Administrative & Executive Support

• Provide PA style support to senior managers, including diary management, meeting coordination, and document preparation
• Attend meetings and calls, taking accurate minutes and tracking follow up actions
• Prepare reports, summaries, and contractor communications
• Support general office administration and wider operational tasks

Communication & Relationship Management

• Build and maintain strong working relationships with contractors, suppliers, and internal stakeholders
• Communicate clearly around orders, lead times, and service updates
• Represent the business professionally in meetings and external interactions

Key Deliverables

• Professional and efficient contractor onboarding
• Fully functioning, accurate contractor order portals
• Timely and compliant delivery of PPE
• High quality administrative and executive support
• Accurate meeting documentation and action tracking
• Strong contractor satisfaction and operational reliability

Person Specification
Essential

• Strong administrative experience, ideally within an operational or fast paced environment
• Excellent organisational skills with the ability to manage multiple priorities
• Confident and professional communicator
• Strong IT skills, including Excel and online systems
• Experience taking accurate meeting minutes and managing follow up actions
• Proactive, adaptable, and highly organised approach
• Ability to work independently and as part of a small, growing team

Desirable

• PA or executive support experience
• Experience in PPE, construction, or contractor led environments
• Knowledge of branding processes (print and embroidery)
• Experience supporting a scaling or growth stage business
• Understanding of PPE compliance requirements

Attributes & Behaviours

• Customer focused and solutions driven
• Detail oriented, reliable, and professional
• Adaptable and willing to support wider business needs
• Strong sense of ownership and accountability