Housing Advice Officer needed! Salary: 20.98ph Location: Mandela House, CB2 Hours: Monday - Friday 9am - 5pm 37hs a week Till July 2026 The purpose of this role is: To provide specialist and comprehensive housing advice and options to members of the public and delivering the Council's statutory homelessness functions, focussed on preventing and relieving homelessness while managing expectations. The post holder will assess customers' needs and housing options, agreeing these in the form of a 'personal housing plan'. For customers who are threatened with homelessness this will mean working to prevent homelessness or identify alternative housing options. The post holder will be responding to immediate homelessness situations and arranging placement in emergency accommodation. Where a homeless application is triggered, the post holder will make key decisions about whether the Council's statutory duties have been discharged and issue formal decision notifications. Work with colleagues and other professionals to offer enhanced housing options which address the problems that are the root cause of the homelessness with a view to securing and sustaining accommodation. The post holder will be offering housing advice pertaining to landlord and tenant law; housing rights; defending possession proceedings and assessing housing need with reference to the Lettings Policy and sub-regional Choice Based Lettings system. The role will bring the post holder into contact with customers with a range of needs. Some are complex, including mental health, substance misuse, offending history, abuse and exploitation and require an objective, empathetic, non-judgemental approach. Experience: Demonstrable experience of providing high level customer service Practical experience of providing complex advice to the public Practical experience of negotiating and exerting influence to achieve desired outcomes Interpreting and applying complex information including legislation, guidance and caselaw Experience of working effectively on your own initiative Experience of contributing and working effectively as part of a team and wider organisation Knowledge: Legislation and guidance pertaining to homelessness, housing, social housing allocations and associated public sector provisions Understanding of the challenges faced by those experiencing homelessness Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
May 06, 2026
Seasonal
Housing Advice Officer needed! Salary: 20.98ph Location: Mandela House, CB2 Hours: Monday - Friday 9am - 5pm 37hs a week Till July 2026 The purpose of this role is: To provide specialist and comprehensive housing advice and options to members of the public and delivering the Council's statutory homelessness functions, focussed on preventing and relieving homelessness while managing expectations. The post holder will assess customers' needs and housing options, agreeing these in the form of a 'personal housing plan'. For customers who are threatened with homelessness this will mean working to prevent homelessness or identify alternative housing options. The post holder will be responding to immediate homelessness situations and arranging placement in emergency accommodation. Where a homeless application is triggered, the post holder will make key decisions about whether the Council's statutory duties have been discharged and issue formal decision notifications. Work with colleagues and other professionals to offer enhanced housing options which address the problems that are the root cause of the homelessness with a view to securing and sustaining accommodation. The post holder will be offering housing advice pertaining to landlord and tenant law; housing rights; defending possession proceedings and assessing housing need with reference to the Lettings Policy and sub-regional Choice Based Lettings system. The role will bring the post holder into contact with customers with a range of needs. Some are complex, including mental health, substance misuse, offending history, abuse and exploitation and require an objective, empathetic, non-judgemental approach. Experience: Demonstrable experience of providing high level customer service Practical experience of providing complex advice to the public Practical experience of negotiating and exerting influence to achieve desired outcomes Interpreting and applying complex information including legislation, guidance and caselaw Experience of working effectively on your own initiative Experience of contributing and working effectively as part of a team and wider organisation Knowledge: Legislation and guidance pertaining to homelessness, housing, social housing allocations and associated public sector provisions Understanding of the challenges faced by those experiencing homelessness Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Confederation of Service Charities
Catterick Garrison, Yorkshire
Catterick Garrison, North Yorkshire, United Kingdom Job Title: Case Work & Referral Officer Contract Type: Permanent Salary: £28,031.56 per annum Working Hours: Full Time - 37.5 Hours Working Pattern: Monday to Friday, 9am to 5pm Location: The Beacon, Catterick Garrison / Hybrid (50% office based minimum) The difference you will make as a Case Worker & Referral Officer This is a key role to work in partnership with key stakeholders to achieve the Op Fortitude mission to end veteran rough sleeping, which is a government funded referral service that supports veterans who may be rough sleeping or are at risk of homelessness. Putting customers first and empowering them to achieve their own goals and aspirations, you will work as part of a team to administer the referral gateway for single veterans to suitable accommodation. About you This is an exciting opportunity to be part of a team that will make a real difference to the lives of veterans in the UK. If you have a passion for the mission, the ability to create excellent working relationships, and an understanding of the causes and solutions to homelessness, then you could be ideal for this role. While desirable, being a member of the Armed Forces Community is not essential. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping, which is a government funded referral service that support Veterans who may be rough sleeping or are at risk of homelessness. Work collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. To put customers first and empower them to achieve their goals and aspirations. Undertake a range of tasks that contribute to the safe and effective service delivery to customers. Key Responsibilities Deliver a support service/referral management service: Act as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required. Demonstrate a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway. Signpost referred customers that have a need for support, but do not meet the eligibility criteria. Conduct initial assessment of allocated referrals and current housing status. Identify root cause of insecurity of current home. Identify best solutions to address root cause. Develop a detailed understanding of support available, both veteran and non veteran specific, including Local Authorities, Op COURAGE for mental health support, grant giving bodies, local Third Sector Floating Support services, employment support, and signposting to other relevant agencies. Make referrals to the most appropriate organisation from our list of approved providers. Ensure 100% compliance with the recording of all referral and case management activity. Contribute to and maintain partnerships across the Op FORTITUDE Pathway. Carry out day to day administration and operational duties. Assist in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements. Deliver the referrals process to meet contractual requirements, including monitoring the Op FORTITUDE referral portal, acknowledging receipt of referrals and responding to all enquiries within agreed timeframes. Refer customers to the Pathways Caseworker for support in seeking accommodation. Liaise with referring agents. Decide on the outcome and advise all relevant parties accordingly. Make a referral to the appropriate accommodation provider with suitable vacancies that meet referral needs. Be responsible for the accuracy of data of the referrals and ensure the referral pathway database is "quality driven" and updated at all times. Escalate any issues or concerns when referrals have not met the pathway standards to the Service Manager. Respect customer preferences in relation to choice of location where multiple accommodation options are available. When multiple accommodation choices are available that meet both the level of need and referral choice, prioritise the unit that has been vacant for the longest period. Use IT systems appropriately, including adding updates to the referral portal. Support customers: Use psychologically and trauma-informed approaches to engage and support veterans to make positive choices. Signpost to relevant Op FORTITUDE Caseworkers when brief intervention work at referral stage is required to ensure the safety of the customer. Maintain regular contact with veterans on the waiting list and keep them fully updated with the status of their application. Understand the risk management process, escalating appropriately where you have concerns for the safety of the veteran or others. Ensure equality, diversity and inclusion is always considered. Other Information: Carry out all duties within Riverside's Policy and Procedure framework (health & safety, safeguarding, dignity at work, GDPR, cash handling). Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflective practice sessions. Undertake regular training and take responsibility for continuous development. From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Required qualifications & skills Understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Understanding of the veteran sector. Ability to administer a comprehensive referral service. Personal lived experience of serving in the forces or of homelessness.
May 05, 2026
Full time
Catterick Garrison, North Yorkshire, United Kingdom Job Title: Case Work & Referral Officer Contract Type: Permanent Salary: £28,031.56 per annum Working Hours: Full Time - 37.5 Hours Working Pattern: Monday to Friday, 9am to 5pm Location: The Beacon, Catterick Garrison / Hybrid (50% office based minimum) The difference you will make as a Case Worker & Referral Officer This is a key role to work in partnership with key stakeholders to achieve the Op Fortitude mission to end veteran rough sleeping, which is a government funded referral service that supports veterans who may be rough sleeping or are at risk of homelessness. Putting customers first and empowering them to achieve their own goals and aspirations, you will work as part of a team to administer the referral gateway for single veterans to suitable accommodation. About you This is an exciting opportunity to be part of a team that will make a real difference to the lives of veterans in the UK. If you have a passion for the mission, the ability to create excellent working relationships, and an understanding of the causes and solutions to homelessness, then you could be ideal for this role. While desirable, being a member of the Armed Forces Community is not essential. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping, which is a government funded referral service that support Veterans who may be rough sleeping or are at risk of homelessness. Work collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. To put customers first and empower them to achieve their goals and aspirations. Undertake a range of tasks that contribute to the safe and effective service delivery to customers. Key Responsibilities Deliver a support service/referral management service: Act as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required. Demonstrate a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway. Signpost referred customers that have a need for support, but do not meet the eligibility criteria. Conduct initial assessment of allocated referrals and current housing status. Identify root cause of insecurity of current home. Identify best solutions to address root cause. Develop a detailed understanding of support available, both veteran and non veteran specific, including Local Authorities, Op COURAGE for mental health support, grant giving bodies, local Third Sector Floating Support services, employment support, and signposting to other relevant agencies. Make referrals to the most appropriate organisation from our list of approved providers. Ensure 100% compliance with the recording of all referral and case management activity. Contribute to and maintain partnerships across the Op FORTITUDE Pathway. Carry out day to day administration and operational duties. Assist in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements. Deliver the referrals process to meet contractual requirements, including monitoring the Op FORTITUDE referral portal, acknowledging receipt of referrals and responding to all enquiries within agreed timeframes. Refer customers to the Pathways Caseworker for support in seeking accommodation. Liaise with referring agents. Decide on the outcome and advise all relevant parties accordingly. Make a referral to the appropriate accommodation provider with suitable vacancies that meet referral needs. Be responsible for the accuracy of data of the referrals and ensure the referral pathway database is "quality driven" and updated at all times. Escalate any issues or concerns when referrals have not met the pathway standards to the Service Manager. Respect customer preferences in relation to choice of location where multiple accommodation options are available. When multiple accommodation choices are available that meet both the level of need and referral choice, prioritise the unit that has been vacant for the longest period. Use IT systems appropriately, including adding updates to the referral portal. Support customers: Use psychologically and trauma-informed approaches to engage and support veterans to make positive choices. Signpost to relevant Op FORTITUDE Caseworkers when brief intervention work at referral stage is required to ensure the safety of the customer. Maintain regular contact with veterans on the waiting list and keep them fully updated with the status of their application. Understand the risk management process, escalating appropriately where you have concerns for the safety of the veteran or others. Ensure equality, diversity and inclusion is always considered. Other Information: Carry out all duties within Riverside's Policy and Procedure framework (health & safety, safeguarding, dignity at work, GDPR, cash handling). Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflective practice sessions. Undertake regular training and take responsibility for continuous development. From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Required qualifications & skills Understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Understanding of the veteran sector. Ability to administer a comprehensive referral service. Personal lived experience of serving in the forces or of homelessness.
We are recruiting for a Gateway Prevention Officer to deliver a high-quality housing options and homelessness prevention service within a busy local authority setting. This role requires someone who can step in immediately, manage a demanding caseload, and provide effective frontline support to customers at risk of homelessness. Rate - £222 Per Day Location Southwark (SE15), Hybrid (Minimum 3 days in office) Contract 52 Weeks Key Responsibilities Provide tailored housing advice and early intervention to prevent homelessness Carry out statutory homelessness assessments in line with relevant legislation Develop and manage Personalised Housing Plans (PHPs) to prevent and relieve homelessness Work proactively with customers, landlords and partner agencies to secure sustainable accommodation Make legally sound decisions in accordance with housing legislation and guidance Maintain accurate and up-to-date case records to support statutory reporting requirements Deliver an effective frontline service within a high-demand Gateway / duty environment Manage a caseload efficiently while balancing competing priorities Skills and Experience Proven frontline experience within housing options or homelessness services Strong knowledge of: Housing Act 1996 (Part VII) Homelessness Reduction Act 2017 Relevant statutory guidance Ability to assess customer needs quickly and provide effective solutions at first point of contact Experience preventing homelessness through practical, outcome-focused interventions Strong communication and stakeholder engagement skills Ability to work effectively under pressure in a fast-paced environment Experience maintaining accurate case records and meeting performance targets (Essential) Able to hit the ground running in a busy frontline service Strong experience working in a Gateway / duty or similar high-volume environment Confident carrying out homelessness assessments and making decisions Demonstrable experience delivering successful homelessness prevention outcomes Comfortable managing a high caseload with competing priorities Office Requirement: Minimum 3 days per week in the office INDRRH
May 05, 2026
Full time
We are recruiting for a Gateway Prevention Officer to deliver a high-quality housing options and homelessness prevention service within a busy local authority setting. This role requires someone who can step in immediately, manage a demanding caseload, and provide effective frontline support to customers at risk of homelessness. Rate - £222 Per Day Location Southwark (SE15), Hybrid (Minimum 3 days in office) Contract 52 Weeks Key Responsibilities Provide tailored housing advice and early intervention to prevent homelessness Carry out statutory homelessness assessments in line with relevant legislation Develop and manage Personalised Housing Plans (PHPs) to prevent and relieve homelessness Work proactively with customers, landlords and partner agencies to secure sustainable accommodation Make legally sound decisions in accordance with housing legislation and guidance Maintain accurate and up-to-date case records to support statutory reporting requirements Deliver an effective frontline service within a high-demand Gateway / duty environment Manage a caseload efficiently while balancing competing priorities Skills and Experience Proven frontline experience within housing options or homelessness services Strong knowledge of: Housing Act 1996 (Part VII) Homelessness Reduction Act 2017 Relevant statutory guidance Ability to assess customer needs quickly and provide effective solutions at first point of contact Experience preventing homelessness through practical, outcome-focused interventions Strong communication and stakeholder engagement skills Ability to work effectively under pressure in a fast-paced environment Experience maintaining accurate case records and meeting performance targets (Essential) Able to hit the ground running in a busy frontline service Strong experience working in a Gateway / duty or similar high-volume environment Confident carrying out homelessness assessments and making decisions Demonstrable experience delivering successful homelessness prevention outcomes Comfortable managing a high caseload with competing priorities Office Requirement: Minimum 3 days per week in the office INDRRH
Client Local Authority in Newham Job Title Leasehold Engagement Officer Pay Rate 44,127 per anum Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Fixed Term Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To deliver front-line engagement with leaseholders as part of the Council's Flat Entrance Door (FED) Programme of Replacement, ensuring effective communication, administration of the Section 20 consultation process, management of the self-replacement opt-out scheme, and support for the enforcement protocol. The post holder will manage a caseload of approximately 2,400 leasehold properties, providing a responsive and professional service to leaseholders while maintaining accurate records and meeting programme deadlines. Key Responsibilities Leaseholder Contact and Engagement Make proactive outbound contact with leaseholders (written correspondence and telephone) to explain the FED Programme and their options Respond to inbound enquiries from leaseholders regarding the programme, costs, payment plans, and timescales Explain complex information in clear, accessible language, adapting communication style to individual needs Handle difficult conversations professionally, including discussions about costs, enforcement, and complaints Maintain a customer-focused approach at all times, treating all leaseholders with dignity and respect Section 20 Consultation Administration Prepare and issue Section 20 Notices of Intention (first notice) to leaseholders within required timescales Process and log leaseholder observations and contractor nominations received during consultation periods Prepare and issue Section 20 Notices of Estimates (second notice) following tender completion Issue notifications of contract award and manage any post-tender queries Maintain accurate records of all consultation correspondence and proof of service Self-Replacement Opt-Out Processing Receive and process self-replacement opt-out applications from leaseholders Issue approved door specification packs and explain compliance requirements Track opt-out leaseholders against compliance deadlines Arrange and conduct site visits to inspect self-replaced doors for specification compliance Issue compliance certificates for doors meeting the required standard Escalate non-compliant self-replacements to enforcement protocol Case Management and Record-Keeping Maintain accurate and up-to-date case records on the housing management system for all properties in caseload Record all contacts, correspondence, decisions, and actions with clear audit trails Essential Criteria Experience of working in housing management, leasehold services, customer services, or a related field Excellent communication skills with the ability to explain complex information clearly to diverse audiences Strong customer service orientation with experience of handling enquiries and complaints professionally Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 05, 2026
Contractor
Client Local Authority in Newham Job Title Leasehold Engagement Officer Pay Rate 44,127 per anum Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Fixed Term Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To deliver front-line engagement with leaseholders as part of the Council's Flat Entrance Door (FED) Programme of Replacement, ensuring effective communication, administration of the Section 20 consultation process, management of the self-replacement opt-out scheme, and support for the enforcement protocol. The post holder will manage a caseload of approximately 2,400 leasehold properties, providing a responsive and professional service to leaseholders while maintaining accurate records and meeting programme deadlines. Key Responsibilities Leaseholder Contact and Engagement Make proactive outbound contact with leaseholders (written correspondence and telephone) to explain the FED Programme and their options Respond to inbound enquiries from leaseholders regarding the programme, costs, payment plans, and timescales Explain complex information in clear, accessible language, adapting communication style to individual needs Handle difficult conversations professionally, including discussions about costs, enforcement, and complaints Maintain a customer-focused approach at all times, treating all leaseholders with dignity and respect Section 20 Consultation Administration Prepare and issue Section 20 Notices of Intention (first notice) to leaseholders within required timescales Process and log leaseholder observations and contractor nominations received during consultation periods Prepare and issue Section 20 Notices of Estimates (second notice) following tender completion Issue notifications of contract award and manage any post-tender queries Maintain accurate records of all consultation correspondence and proof of service Self-Replacement Opt-Out Processing Receive and process self-replacement opt-out applications from leaseholders Issue approved door specification packs and explain compliance requirements Track opt-out leaseholders against compliance deadlines Arrange and conduct site visits to inspect self-replaced doors for specification compliance Issue compliance certificates for doors meeting the required standard Escalate non-compliant self-replacements to enforcement protocol Case Management and Record-Keeping Maintain accurate and up-to-date case records on the housing management system for all properties in caseload Record all contacts, correspondence, decisions, and actions with clear audit trails Essential Criteria Experience of working in housing management, leasehold services, customer services, or a related field Excellent communication skills with the ability to explain complex information clearly to diverse audiences Strong customer service orientation with experience of handling enquiries and complaints professionally Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Temporary Accommodation Placement Officer Location: North London Type: Temporary (Ongoing) Rate: 26.19 Schedule: Hybrid Hours: 36 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area, who are looking for a highly skilled Temporary Accommodation Placement Officer to join their team. Key Responsibilities - Temporary Accommodation Placement Officer: Facilitating the temporary accommodation allocation process, including assessing and placing homeless households into suitable and affordable accommodation in line with statutory duties Sourcing and booking temporary accommodation placements on a daily basis Assessing applicants' housing needs and ensuring appropriate placements, including handling difficult conversations such as refusals and discharging duty where required Completing sign-ups into temporary accommodation, including all relevant documentation and housing benefit claims Working collaboratively with internal teams to achieve the best housing outcomes for residents Coordinating logistics such as transport, removals, and storage for households moving in and out of accommodation Updating housing systems accurately to ensure compliance with legal obligations for both landlord and tenant Supporting emergency decants and transfers Providing advice and guidance on housing options, including temporary and social housing Ensuring compliance with policies, procedures, and legislation, including safeguarding and equality standards Participating in training and supporting the induction of new staff Carrying out any additional duties in line with the role
May 05, 2026
Seasonal
Temporary Accommodation Placement Officer Location: North London Type: Temporary (Ongoing) Rate: 26.19 Schedule: Hybrid Hours: 36 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area, who are looking for a highly skilled Temporary Accommodation Placement Officer to join their team. Key Responsibilities - Temporary Accommodation Placement Officer: Facilitating the temporary accommodation allocation process, including assessing and placing homeless households into suitable and affordable accommodation in line with statutory duties Sourcing and booking temporary accommodation placements on a daily basis Assessing applicants' housing needs and ensuring appropriate placements, including handling difficult conversations such as refusals and discharging duty where required Completing sign-ups into temporary accommodation, including all relevant documentation and housing benefit claims Working collaboratively with internal teams to achieve the best housing outcomes for residents Coordinating logistics such as transport, removals, and storage for households moving in and out of accommodation Updating housing systems accurately to ensure compliance with legal obligations for both landlord and tenant Supporting emergency decants and transfers Providing advice and guidance on housing options, including temporary and social housing Ensuring compliance with policies, procedures, and legislation, including safeguarding and equality standards Participating in training and supporting the induction of new staff Carrying out any additional duties in line with the role
Marks Consulting Partners are currently looking for an Accommodation Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Delivering a high-quality, customer-focused service to residents within Temporary Accommodation (TA) and Private Rented Sector (PRS) housing Managing TA and PRS portfolios, ensuring properties meet required standards, compliance and are used efficiently Supporting the procurement and allocation of cost-effective accommodation in line with statutory duties Conducting both planned and ad hoc property inspections, ensuring health & safety and compliance standards are met Managing housing leases and contracts, ensuring landlords and managing agents comply with agreements Supporting residents in TA, providing housing advice and promoting move-on into more sustainable accommodation options Working closely with caseworkers and internal teams to manage placements, including nightly-paid accommodation Handling housing management issues such as ASB, rent arrears, hoarding and tenancy breaches Supporting void and re-let processes, including property set up, sign-ups and tenancy closures Liaising with landlords, agents and contractors to resolve issues and maintain service standards Maintaining accurate records on housing systems and ensuring compliance with GDPR and data standards Assisting with statutory offers, decision letters and discharge of duty notifications Supporting emergency accommodation placements and participating in out-of-hours rotas where required What You Will Need Experience working in a housing, homelessness or accommodation management role within a Local Authority or similar setting Strong knowledge of homelessness legislation, including the Homelessness Reduction Act 2017 Understanding of Temporary Accommodation and Private Rented Sector housing standards and compliance Experience managing housing placements, inspections and working with landlords or managing agents Ability to manage a busy caseload and work to tight deadlines Strong communication skills with the ability to support vulnerable residents and manage challenging situations Good IT skills and experience using housing management systems Ability to work collaboratively with internal teams and external partners Full UK driving licence and access to a vehicle (desirable)
May 05, 2026
Contractor
Marks Consulting Partners are currently looking for an Accommodation Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Delivering a high-quality, customer-focused service to residents within Temporary Accommodation (TA) and Private Rented Sector (PRS) housing Managing TA and PRS portfolios, ensuring properties meet required standards, compliance and are used efficiently Supporting the procurement and allocation of cost-effective accommodation in line with statutory duties Conducting both planned and ad hoc property inspections, ensuring health & safety and compliance standards are met Managing housing leases and contracts, ensuring landlords and managing agents comply with agreements Supporting residents in TA, providing housing advice and promoting move-on into more sustainable accommodation options Working closely with caseworkers and internal teams to manage placements, including nightly-paid accommodation Handling housing management issues such as ASB, rent arrears, hoarding and tenancy breaches Supporting void and re-let processes, including property set up, sign-ups and tenancy closures Liaising with landlords, agents and contractors to resolve issues and maintain service standards Maintaining accurate records on housing systems and ensuring compliance with GDPR and data standards Assisting with statutory offers, decision letters and discharge of duty notifications Supporting emergency accommodation placements and participating in out-of-hours rotas where required What You Will Need Experience working in a housing, homelessness or accommodation management role within a Local Authority or similar setting Strong knowledge of homelessness legislation, including the Homelessness Reduction Act 2017 Understanding of Temporary Accommodation and Private Rented Sector housing standards and compliance Experience managing housing placements, inspections and working with landlords or managing agents Ability to manage a busy caseload and work to tight deadlines Strong communication skills with the ability to support vulnerable residents and manage challenging situations Good IT skills and experience using housing management systems Ability to work collaboratively with internal teams and external partners Full UK driving licence and access to a vehicle (desirable)
Allocations Officer Slough Contract £19.32 per hour Our client is looking for an experienced is looking for an Allocations Officer Hybrid - 2 days per week required in the office To undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. To be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Deliver a comprehensive, customer focused and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council s resources, including accommodation and financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs. Maintain accurate and up to date records of the voids and lettings process as well as entering and maintaining records on the housing register using the integrated housing management IT system. This includes developing and running regular performance related reports and undertaking regular and frequent data reconciliation. Understand and work in accordance with legislation and Slough s current lettings and voids policies, standards and targets, responding to customer enquiries regarding voids and lettings, liaising with other sections and/or contractors as necessary to provide a co-ordinated response. To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council s Housing Allocations Policy is implemented To ensure that each case receives a correct assessment liaising as necessary with colleagues in housing needs for acute cases and with the investigation team where cases of fraud or benefit abuse are suspected To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Allocations Manager. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison Provide information for new tenants about the properties and services available and ensure this information is regularly updated while liaising with tenancy management colleagues to ensure that the sign up process is efficient and informative for the client and timely in order Experience of working in a pressurised customer service environment and with vulnerable customers. Working effectively with a range of professional staff and external agencies. Maintaining computerised information management systems. Experience of working in confidential situations with an understanding of when & how to share sensitive information with customers and Experience of giving accurate and relevant information in a clear and concise manner, both in writing and verbally. Knowledge of current housing, immigration and related legislation, case law, policies and good practice including relevant Housing and Homelessness Acts. Knowledge of repairs issues to ensure that properties meet required standards Knowledge of relevant health and safety legislation and an ability to apply and enforce it, particularly in relation to lone workers. Knowledge of data protection legislation, especially relating to customer records. Knowledge of equal opportunities legislation and policy. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
May 05, 2026
Contractor
Allocations Officer Slough Contract £19.32 per hour Our client is looking for an experienced is looking for an Allocations Officer Hybrid - 2 days per week required in the office To undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. To be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Deliver a comprehensive, customer focused and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council s resources, including accommodation and financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs. Maintain accurate and up to date records of the voids and lettings process as well as entering and maintaining records on the housing register using the integrated housing management IT system. This includes developing and running regular performance related reports and undertaking regular and frequent data reconciliation. Understand and work in accordance with legislation and Slough s current lettings and voids policies, standards and targets, responding to customer enquiries regarding voids and lettings, liaising with other sections and/or contractors as necessary to provide a co-ordinated response. To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council s Housing Allocations Policy is implemented To ensure that each case receives a correct assessment liaising as necessary with colleagues in housing needs for acute cases and with the investigation team where cases of fraud or benefit abuse are suspected To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Allocations Manager. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison Provide information for new tenants about the properties and services available and ensure this information is regularly updated while liaising with tenancy management colleagues to ensure that the sign up process is efficient and informative for the client and timely in order Experience of working in a pressurised customer service environment and with vulnerable customers. Working effectively with a range of professional staff and external agencies. Maintaining computerised information management systems. Experience of working in confidential situations with an understanding of when & how to share sensitive information with customers and Experience of giving accurate and relevant information in a clear and concise manner, both in writing and verbally. Knowledge of current housing, immigration and related legislation, case law, policies and good practice including relevant Housing and Homelessness Acts. Knowledge of repairs issues to ensure that properties meet required standards Knowledge of relevant health and safety legislation and an ability to apply and enforce it, particularly in relation to lone workers. Knowledge of data protection legislation, especially relating to customer records. Knowledge of equal opportunities legislation and policy. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
£49,392 - £53,493 (plus London Weighting of £4,219 or South-East Allowance of £3,375 where applicable) 30 roles across the UK, including Belfast, Birmingham, Bristol, London, Liverpool, Nottingham, Sunderland and more. About the role The National Crime Agency is the UK's lead agency against serious and organised crime. Our Investigations Directorate tackles the highest-harm criminals and the most complex threats - from illicit finance and modern slavery to drugs, firearms, child sexual abuse and international corruption. As a Senior Investigator, you will lead and manage teams working on serious and organised crime investigations. You will act as a Deputy Senior Investigating Officer / Action Allocator, making high-stakes decisions, managing risk in pressurised environments, and working alongside partner agencies to pursue offenders and protect the public. Every day will be different. You will use innovative approaches and groundbreaking techniques to disrupt criminals who present the greatest threat to the UK. What we're looking for You will need: Significant, proven experience of supervising serious and complex investigations In-depth knowledge of relevant UK and international legislation Strong leadership and decision-making skills, with experience managing and developing teams PIP2 accreditation (or recognised equivalent), current/active within the last 3 years You will also be required to pass an eight-day Public and Personal Safety Training (PPST) course within your first six months in post. What you'll get: Civil Service pension with a 28.97% employer contribution 26 days' annual leave rising to 31 after 5 years, plus 8 bank holidays Flexible working options including flexi-time and compressed hours Interest-free loans, cycle to work, gym discounts and more Key Worker housing status and family-friendly policies Learning and development opportunities Virtual Open Evening Want to find out more before you apply? Join us online on Monday 11 May, 6-7pm via MS Teams. Register by midday on 11 May at the link in the full job listing. For full details and to apply, visit Civil Service Jobs (reference: 459258). Closing date: 11:55pm, Thursday 21 May 2026.
May 04, 2026
Full time
£49,392 - £53,493 (plus London Weighting of £4,219 or South-East Allowance of £3,375 where applicable) 30 roles across the UK, including Belfast, Birmingham, Bristol, London, Liverpool, Nottingham, Sunderland and more. About the role The National Crime Agency is the UK's lead agency against serious and organised crime. Our Investigations Directorate tackles the highest-harm criminals and the most complex threats - from illicit finance and modern slavery to drugs, firearms, child sexual abuse and international corruption. As a Senior Investigator, you will lead and manage teams working on serious and organised crime investigations. You will act as a Deputy Senior Investigating Officer / Action Allocator, making high-stakes decisions, managing risk in pressurised environments, and working alongside partner agencies to pursue offenders and protect the public. Every day will be different. You will use innovative approaches and groundbreaking techniques to disrupt criminals who present the greatest threat to the UK. What we're looking for You will need: Significant, proven experience of supervising serious and complex investigations In-depth knowledge of relevant UK and international legislation Strong leadership and decision-making skills, with experience managing and developing teams PIP2 accreditation (or recognised equivalent), current/active within the last 3 years You will also be required to pass an eight-day Public and Personal Safety Training (PPST) course within your first six months in post. What you'll get: Civil Service pension with a 28.97% employer contribution 26 days' annual leave rising to 31 after 5 years, plus 8 bank holidays Flexible working options including flexi-time and compressed hours Interest-free loans, cycle to work, gym discounts and more Key Worker housing status and family-friendly policies Learning and development opportunities Virtual Open Evening Want to find out more before you apply? Join us online on Monday 11 May, 6-7pm via MS Teams. Register by midday on 11 May at the link in the full job listing. For full details and to apply, visit Civil Service Jobs (reference: 459258). Closing date: 11:55pm, Thursday 21 May 2026.
Oscar Underhill Recruitment Solutions Ltd
Chelmsley Wood, Warwickshire
Housing Options Officer Homeless Services Birmingham / Solihull £26.50 Umbrella Full-Time Hybrid Temp Are you passionate about preventing homelessness and supporting vulnerable individuals? We are working with a well-established housing provider seeking an experienced Housing Options Officer to join their Homeless Services team on an interim basis. This is a hybrid role, combining office-based, home working, and community-based support. Vacancy Brief Role: Housing Options Officer Contract: Interim (initial short-term assignment) Hours: Full time Monday to Friday Working Pattern : There is no WFH. it is likely the successful candidate will be out in the district or in the office on average 4 days a week Location: Birmingham / Solihull (office, home & community-based working) Pay Rate: £26.50 Umbrella Compliance: DBS not required T ravel: Full UK driving licence & access to a vehicle essential Key Responsibilities Provide frontline housing advice to individuals and families at risk of homelessness Assess applications in line with the Housing Act 1996 and Homelessness Reduction Act 2017 Manage a caseload from initial contact through to resolution, including complex cases Develop personalised housing plans focused on prevention and relief of homelessness Secure suitable accommodation options including temporary and long-term housing Conduct home visits, office interviews, and attend multi-agency meetings Support vulnerable clients with a range of needs including mental health, domestic abuse, and substance misuse Work collaboratively with external partners including local authorities, landlords, and support services Maintain accurate case records and ensure compliance with legislation and policy Skills & Experience Required Experience working in Housing Options / Homelessness / Housing Advice Strong knowledge of homelessness legislation and statutory duties Experience managing complex caseloads in a fast-paced environment Ability to support vulnerable clients and handle sensitive situations Strong assessment, decision-making, and problem-solving skills Excellent communication and organisational skills Experience working with multi-agency partners IT literate with case management systems What This Role Offers This is an excellent opportunity to join a busy and supportive team where you can make a direct impact on preventing homelessness and improving outcomes for vulnerable households. Housing Options Officer Homelessness Housing Advice Homeless Prevention Housing Act 1996 Homelessness Reduction Act 2017 Temporary Accommodation Housing Needs Local Authority Social Housing Tenancy Sustainment Safeguarding Domestic Abuse Rough Sleeping Vulnerable Adults Case Management Multi-Agency Working Housing Solutions
May 04, 2026
Contractor
Housing Options Officer Homeless Services Birmingham / Solihull £26.50 Umbrella Full-Time Hybrid Temp Are you passionate about preventing homelessness and supporting vulnerable individuals? We are working with a well-established housing provider seeking an experienced Housing Options Officer to join their Homeless Services team on an interim basis. This is a hybrid role, combining office-based, home working, and community-based support. Vacancy Brief Role: Housing Options Officer Contract: Interim (initial short-term assignment) Hours: Full time Monday to Friday Working Pattern : There is no WFH. it is likely the successful candidate will be out in the district or in the office on average 4 days a week Location: Birmingham / Solihull (office, home & community-based working) Pay Rate: £26.50 Umbrella Compliance: DBS not required T ravel: Full UK driving licence & access to a vehicle essential Key Responsibilities Provide frontline housing advice to individuals and families at risk of homelessness Assess applications in line with the Housing Act 1996 and Homelessness Reduction Act 2017 Manage a caseload from initial contact through to resolution, including complex cases Develop personalised housing plans focused on prevention and relief of homelessness Secure suitable accommodation options including temporary and long-term housing Conduct home visits, office interviews, and attend multi-agency meetings Support vulnerable clients with a range of needs including mental health, domestic abuse, and substance misuse Work collaboratively with external partners including local authorities, landlords, and support services Maintain accurate case records and ensure compliance with legislation and policy Skills & Experience Required Experience working in Housing Options / Homelessness / Housing Advice Strong knowledge of homelessness legislation and statutory duties Experience managing complex caseloads in a fast-paced environment Ability to support vulnerable clients and handle sensitive situations Strong assessment, decision-making, and problem-solving skills Excellent communication and organisational skills Experience working with multi-agency partners IT literate with case management systems What This Role Offers This is an excellent opportunity to join a busy and supportive team where you can make a direct impact on preventing homelessness and improving outcomes for vulnerable households. Housing Options Officer Homelessness Housing Advice Homeless Prevention Housing Act 1996 Homelessness Reduction Act 2017 Temporary Accommodation Housing Needs Local Authority Social Housing Tenancy Sustainment Safeguarding Domestic Abuse Rough Sleeping Vulnerable Adults Case Management Multi-Agency Working Housing Solutions
Principal Officer - Housing Strategy Location: Swinton, Greater Manchester (M27) Job Type: Hybrid (minimum 2 days per week office-based) Salary: Umbrella: £32.04 - £34.22 per hour, PAYE: £25.14 - £26.78 per hour Start Date: ASAP Join the Housing Strategy Team at Salford City Council during a pivotal time. We are seeking an experienced and driven Principal Officer to lead on the development, delivery, monitoring, and reporting of housing and homelessness strategies and policies that significantly impact residents' lives. Day-to-day of the role: Lead the development of a supported housing needs assessment, strategy, and delivery plan. Design and implement a monitoring and reporting framework to track progress and outcomes. Ensure compliance with the Supported Housing Regulatory Oversight Act. Manage and prioritise multiple workstreams to meet tight statutory deadlines. Use data collection and analysis to inform evidence-based strategy development. Drive a partnership approach, working collaboratively with internal teams and external partners. Lead meaningful stakeholder engagement, including with people with lived experience, providers, and key partners. Produce high-quality written reports, strategies, and briefings for a range of audiences. Required Skills & Qualifications: Proven experience in strategy development, ideally within local government or housing-related services. Strong understanding of housing and homelessness issues. Demonstrable ability to work to tight deadlines and manage competing priorities. Excellent written and verbal communication skills. Experience of data analysis and using evidence to inform policy and strategy. Strong stakeholder engagement skills, with the ability to work across organisations and sectors. Ability to use initiative and operate effectively in a fast-paced environment. Benefits: Hybrid and flexible working options (subject to service needs). The opportunity to lead high-impact strategic work that improves residents' lives. A supportive, inclusive workplace culture built on the values of Pride, Passion, People, and Personal Responsibility. Commitment to equality, diversity, and inclusion, and to helping employees thrive. To apply for the Principal Officer - Housing Strategy position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
May 03, 2026
Seasonal
Principal Officer - Housing Strategy Location: Swinton, Greater Manchester (M27) Job Type: Hybrid (minimum 2 days per week office-based) Salary: Umbrella: £32.04 - £34.22 per hour, PAYE: £25.14 - £26.78 per hour Start Date: ASAP Join the Housing Strategy Team at Salford City Council during a pivotal time. We are seeking an experienced and driven Principal Officer to lead on the development, delivery, monitoring, and reporting of housing and homelessness strategies and policies that significantly impact residents' lives. Day-to-day of the role: Lead the development of a supported housing needs assessment, strategy, and delivery plan. Design and implement a monitoring and reporting framework to track progress and outcomes. Ensure compliance with the Supported Housing Regulatory Oversight Act. Manage and prioritise multiple workstreams to meet tight statutory deadlines. Use data collection and analysis to inform evidence-based strategy development. Drive a partnership approach, working collaboratively with internal teams and external partners. Lead meaningful stakeholder engagement, including with people with lived experience, providers, and key partners. Produce high-quality written reports, strategies, and briefings for a range of audiences. Required Skills & Qualifications: Proven experience in strategy development, ideally within local government or housing-related services. Strong understanding of housing and homelessness issues. Demonstrable ability to work to tight deadlines and manage competing priorities. Excellent written and verbal communication skills. Experience of data analysis and using evidence to inform policy and strategy. Strong stakeholder engagement skills, with the ability to work across organisations and sectors. Ability to use initiative and operate effectively in a fast-paced environment. Benefits: Hybrid and flexible working options (subject to service needs). The opportunity to lead high-impact strategic work that improves residents' lives. A supportive, inclusive workplace culture built on the values of Pride, Passion, People, and Personal Responsibility. Commitment to equality, diversity, and inclusion, and to helping employees thrive. To apply for the Principal Officer - Housing Strategy position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
Leasehold and Homeownership Officer A place to create moments that matter Location : Bradford, Hybrid with travel around the region to meet customer needs. Salary : £39,066 per annum Permanent , 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Leasehold and Homeownership Officer, you'll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You'll play a vital role in ensuring our customers feel supported, informed, and confident in their homes.This isn't a desk-bound job. You'll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You'll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience.You'll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It's a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You'll need to: Translate legal jargon into clear, customer-friendly language Think creatively to solve problems and improve service Prioritise effectively and manage competing demands Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You'll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It's a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for this post is £39,066 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.Plus an essential car user allowance starting at £1,250 per annum. About you Experience in leasehold management within a housing association or managing agent. Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. Ability to work independently as part of a small team and collaboratively across the wider organisation. Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. Excellent communication skills, capable of engaging with multiple stakeholders at various levels. Proficiency in Microsoft Office (Word, Outlook, Excel). The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to: Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience of the following: Leasehold and Homeownership Officer include Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Leasehold Management Officer, Homeownership Services Officer, Housing Leasehold Officer, Property Services Officer (Leasehold), Residential Property Officer, Housing Management Officer (Leasehold).REF-
May 03, 2026
Full time
Leasehold and Homeownership Officer A place to create moments that matter Location : Bradford, Hybrid with travel around the region to meet customer needs. Salary : £39,066 per annum Permanent , 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Leasehold and Homeownership Officer, you'll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You'll play a vital role in ensuring our customers feel supported, informed, and confident in their homes.This isn't a desk-bound job. You'll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You'll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience.You'll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It's a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You'll need to: Translate legal jargon into clear, customer-friendly language Think creatively to solve problems and improve service Prioritise effectively and manage competing demands Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You'll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It's a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for this post is £39,066 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.Plus an essential car user allowance starting at £1,250 per annum. About you Experience in leasehold management within a housing association or managing agent. Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. Ability to work independently as part of a small team and collaboratively across the wider organisation. Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. Excellent communication skills, capable of engaging with multiple stakeholders at various levels. Proficiency in Microsoft Office (Word, Outlook, Excel). The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to: Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience of the following: Leasehold and Homeownership Officer include Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Leasehold Management Officer, Homeownership Services Officer, Housing Leasehold Officer, Property Services Officer (Leasehold), Residential Property Officer, Housing Management Officer (Leasehold).REF-
Ashfield District Council
Kirkby-in-ashfield, Nottinghamshire
Ashfield Council have an exciting opportunity for a Housing Options Officer to join the team based in Kirkby-In-Ashfield . You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £32,061 - £34,434 per annum (pay award pending). Do you want to make a real difference to the lives of residents in housing need? If so, the Housing Options Officer role may be for you. You will be responsible for providing a customer focused, high-quality advice and assessment service for people who are threatened with homelessness or are experiencing homelessness. The successful candidate will be responsible for ensuring customers circumstances are investigated and their housing and support needs are assessed in accordance with the homelessness legislation, statutory guidance and the Council s policies and procedures with a view to prevent or relieve homelessness wherever possible. To meet the requirements of this role, you must be able to interpret complex legislation and guidance, contribute positively to the development of new working practices and initiatives that help to prevent homelessness, increase the take-up of housing options and minimise the use and cost of temporary accommodation. Ashfield is a great place to work where employees are valued. Benefits include a very generous holiday entitlement of up to 35 days per year, local government pension and flexible working. The successful candidate will be required to undertake an Enhanced DBS check. Closing date: 10 May 2026 Interviews: w/c 18 May 2026 If you feel you have the necessary skills and abilities to join the team as our Housing Options Officer, click " apply" we d be delighted to receive your application. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
May 02, 2026
Full time
Ashfield Council have an exciting opportunity for a Housing Options Officer to join the team based in Kirkby-In-Ashfield . You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £32,061 - £34,434 per annum (pay award pending). Do you want to make a real difference to the lives of residents in housing need? If so, the Housing Options Officer role may be for you. You will be responsible for providing a customer focused, high-quality advice and assessment service for people who are threatened with homelessness or are experiencing homelessness. The successful candidate will be responsible for ensuring customers circumstances are investigated and their housing and support needs are assessed in accordance with the homelessness legislation, statutory guidance and the Council s policies and procedures with a view to prevent or relieve homelessness wherever possible. To meet the requirements of this role, you must be able to interpret complex legislation and guidance, contribute positively to the development of new working practices and initiatives that help to prevent homelessness, increase the take-up of housing options and minimise the use and cost of temporary accommodation. Ashfield is a great place to work where employees are valued. Benefits include a very generous holiday entitlement of up to 35 days per year, local government pension and flexible working. The successful candidate will be required to undertake an Enhanced DBS check. Closing date: 10 May 2026 Interviews: w/c 18 May 2026 If you feel you have the necessary skills and abilities to join the team as our Housing Options Officer, click " apply" we d be delighted to receive your application. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 02, 2026
Contractor
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
A London local authority is seeking an experienced Interim Housing Options Officer to join their team for an initial 3 month period. You will be responsible for delivering statutory homelessness functions, managing live caseloads, and supporting residents at risk of homelessness in line with current legislation. Key Responsibilities: Managing a live caseload of homelessness applications from triage through to decision stage Carrying out assessments and investigations under Part VII of the Housing Act 1996, as amended by the Homelessness Reduction Act 2017 Making and issuing statutory decisions including s184s . Completing Personalised Housing Plans (PHPs) and carrying out prevention and relief work What you'll need: Recent experience working as a Housing Options Officer within a UK local authority Ability to attend the council offices 2 days a week If you are interested, please send your CV to (url removed), along with your availability for a call to discuss this role in more detail.
May 02, 2026
Contractor
A London local authority is seeking an experienced Interim Housing Options Officer to join their team for an initial 3 month period. You will be responsible for delivering statutory homelessness functions, managing live caseloads, and supporting residents at risk of homelessness in line with current legislation. Key Responsibilities: Managing a live caseload of homelessness applications from triage through to decision stage Carrying out assessments and investigations under Part VII of the Housing Act 1996, as amended by the Homelessness Reduction Act 2017 Making and issuing statutory decisions including s184s . Completing Personalised Housing Plans (PHPs) and carrying out prevention and relief work What you'll need: Recent experience working as a Housing Options Officer within a UK local authority Ability to attend the council offices 2 days a week If you are interested, please send your CV to (url removed), along with your availability for a call to discuss this role in more detail.
South Norfolk and Broadland Council
Norwich, Norfolk
We are looking to welcome a professional individual who is passionate about supporting people through some of the most challenging moments in their lives to join our dedicated Homelessness Team As a Housing Solutions Officer, you'll be at the forefront of offering practical, compassionate support to individuals and families in need of housing solutions. You'll be on the frontline of homelessness prevention, thinking on your feet to stop crises before they happen and finding swift, effective solutions when thy do. You will have the chance to make a lasting, positive impact on the lives of residents in need of support. Key Responsibilities Providing Comprehensive Housing Advice: Every day, you'll work with residents who need urgent help, using your expertise and creativity to offer tailored housing advice. Preventing and Relieving Homelessness : By exploring every possible avenue, you'll work creatively to help residents stay in their homes or quickly find new, safe accommodation when needed. Managing Housing Register and Homeless Applications : You'll handle cases with urgency and care, undertaking statutory investigations and ensuring individuals understand the process and their rights, and helping them navigate the complexities of homelessness services. Handling Complex Caseloads : With the ability to prioritise and multi-task, you'll efficiently manage multiple cases whilst maintaining the highest standards and professionalism. Working with Partners : You'll collaborate with housing providers, landlords and other agencies to secure the best possible outcomes, always putting the customer at the heart of the process. We're looking for someone who: Cares Deeply About Making a Difference : You'll be driven by a passion for helping people, with the emotional intelligence to support residents during stressful times. Has Strong Communication Skills : You'll be able to break down complex information, offer clear advice, and advocate for residents when working with landlords and service providers. Can Juggle Competing Priorities : In a fast-paced environment, you'll stay organised, focused, and responsive to ensure no one falls through the cracks. Is Compassionate and Customer-Focused : You'll be working with vulnerable individuals who need someone they can trust. We're looking for someone who can build rapport with clients, communicate clearly, and act with integrity at all times. Is a Problem-Solver with a Positive Attitude : Whether it's negotiating with landlords or finding alternative housing options, you'll take a proactive approach to solving problems in the best interests of the people you support. Is Experienced and Professional : You'll have a background in housing or advisory services, with a solid understanding of the legal framework surrounding homelessness. You can handle sensitive cases with professionalism and care. If you are serious about using your skills to help others and thrive in a challenging but rewarding environment, you'll find this role fulfilling and empowering. It's not for the faint-hearted, but for those who are driven, compassionate and committed to making a difference this is a great opportunity. Closing Date: 3rd May 2026 Interview Date: To be confirmed Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
May 01, 2026
Contractor
We are looking to welcome a professional individual who is passionate about supporting people through some of the most challenging moments in their lives to join our dedicated Homelessness Team As a Housing Solutions Officer, you'll be at the forefront of offering practical, compassionate support to individuals and families in need of housing solutions. You'll be on the frontline of homelessness prevention, thinking on your feet to stop crises before they happen and finding swift, effective solutions when thy do. You will have the chance to make a lasting, positive impact on the lives of residents in need of support. Key Responsibilities Providing Comprehensive Housing Advice: Every day, you'll work with residents who need urgent help, using your expertise and creativity to offer tailored housing advice. Preventing and Relieving Homelessness : By exploring every possible avenue, you'll work creatively to help residents stay in their homes or quickly find new, safe accommodation when needed. Managing Housing Register and Homeless Applications : You'll handle cases with urgency and care, undertaking statutory investigations and ensuring individuals understand the process and their rights, and helping them navigate the complexities of homelessness services. Handling Complex Caseloads : With the ability to prioritise and multi-task, you'll efficiently manage multiple cases whilst maintaining the highest standards and professionalism. Working with Partners : You'll collaborate with housing providers, landlords and other agencies to secure the best possible outcomes, always putting the customer at the heart of the process. We're looking for someone who: Cares Deeply About Making a Difference : You'll be driven by a passion for helping people, with the emotional intelligence to support residents during stressful times. Has Strong Communication Skills : You'll be able to break down complex information, offer clear advice, and advocate for residents when working with landlords and service providers. Can Juggle Competing Priorities : In a fast-paced environment, you'll stay organised, focused, and responsive to ensure no one falls through the cracks. Is Compassionate and Customer-Focused : You'll be working with vulnerable individuals who need someone they can trust. We're looking for someone who can build rapport with clients, communicate clearly, and act with integrity at all times. Is a Problem-Solver with a Positive Attitude : Whether it's negotiating with landlords or finding alternative housing options, you'll take a proactive approach to solving problems in the best interests of the people you support. Is Experienced and Professional : You'll have a background in housing or advisory services, with a solid understanding of the legal framework surrounding homelessness. You can handle sensitive cases with professionalism and care. If you are serious about using your skills to help others and thrive in a challenging but rewarding environment, you'll find this role fulfilling and empowering. It's not for the faint-hearted, but for those who are driven, compassionate and committed to making a difference this is a great opportunity. Closing Date: 3rd May 2026 Interview Date: To be confirmed Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
We're recruiting an experienced Temporary Accommodation Placement Officer to join a busy local authority housing service, supporting the placement of homeless households into suitable emergency and temporary accommodation. This is a fast-paced, frontline role focused on sourcing and allocating temporary accommodation in line with statutory duties. The successful candidate will play a key role in ensuring residents are placed into safe, suitable and affordable accommodation while receiving clear advice and support throughout the process. The Role - Manage the end-to-end temporary accommodation placement process, ensuring homeless households are placed into suitable accommodation in line with statutory duties. - Source and book temporary accommodation on a daily basis, including emergency and interim placements. - Assess applicants' housing needs, ensuring suitability, affordability and support requirements are fully considered. - Conduct difficult conversations with residents, including refusal of offers and discharge of duty decisions where required. - Sign up households into temporary accommodation, ensuring all documentation is completed accurately, including housing benefit applications. - Provide clear housing advice, guidance and support to residents on their housing options, including temporary and longer-term solutions. - Work collaboratively with Housing Options, Homelessness and other housing services to achieve positive outcomes for residents. - Arrange and coordinate moves into and out of temporary accommodation, including transport, removals, storage and interpreting services. - Support emergency decants and transfers, ensuring residents are moved quickly and safely when required. - Maintain accurate and up-to-date records on housing management systems, ensuring compliance with legal and operational requirements. - Ensure all placements and decisions are made in line with housing legislation, policies and procedures. - Support a customer-focused service, ensuring residents receive a compassionate and responsive experience. - Contribute to service improvements by identifying trends, challenges and opportunities to enhance delivery. Key Requirements - Experience working within a local authority or housing association in a temporary accommodation, homelessness or housing options role. - Strong understanding of housing legislation, particularly in relation to homelessness duties and temporary accommodation. - Experience assessing housing needs and making suitability decisions for accommodation placements. - Ability to manage a high-volume workload in a fast-paced environment. - Experience working in a customer-facing role, supporting vulnerable residents and handling complex situations. - Confidence in managing difficult conversations, including refusals and sensitive casework. - Strong communication skills, both written and verbal, with the ability to adapt to different audiences. - Good IT skills and experience using housing or case management systems. - Strong organisational and administrative skills, with attention to detail in record keeping. - Ability to work collaboratively with internal teams and external partners. - Understanding of safeguarding, equality, diversity and inclusion within housing services. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Temporary Accommodation Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 01, 2026
Contractor
We're recruiting an experienced Temporary Accommodation Placement Officer to join a busy local authority housing service, supporting the placement of homeless households into suitable emergency and temporary accommodation. This is a fast-paced, frontline role focused on sourcing and allocating temporary accommodation in line with statutory duties. The successful candidate will play a key role in ensuring residents are placed into safe, suitable and affordable accommodation while receiving clear advice and support throughout the process. The Role - Manage the end-to-end temporary accommodation placement process, ensuring homeless households are placed into suitable accommodation in line with statutory duties. - Source and book temporary accommodation on a daily basis, including emergency and interim placements. - Assess applicants' housing needs, ensuring suitability, affordability and support requirements are fully considered. - Conduct difficult conversations with residents, including refusal of offers and discharge of duty decisions where required. - Sign up households into temporary accommodation, ensuring all documentation is completed accurately, including housing benefit applications. - Provide clear housing advice, guidance and support to residents on their housing options, including temporary and longer-term solutions. - Work collaboratively with Housing Options, Homelessness and other housing services to achieve positive outcomes for residents. - Arrange and coordinate moves into and out of temporary accommodation, including transport, removals, storage and interpreting services. - Support emergency decants and transfers, ensuring residents are moved quickly and safely when required. - Maintain accurate and up-to-date records on housing management systems, ensuring compliance with legal and operational requirements. - Ensure all placements and decisions are made in line with housing legislation, policies and procedures. - Support a customer-focused service, ensuring residents receive a compassionate and responsive experience. - Contribute to service improvements by identifying trends, challenges and opportunities to enhance delivery. Key Requirements - Experience working within a local authority or housing association in a temporary accommodation, homelessness or housing options role. - Strong understanding of housing legislation, particularly in relation to homelessness duties and temporary accommodation. - Experience assessing housing needs and making suitability decisions for accommodation placements. - Ability to manage a high-volume workload in a fast-paced environment. - Experience working in a customer-facing role, supporting vulnerable residents and handling complex situations. - Confidence in managing difficult conversations, including refusals and sensitive casework. - Strong communication skills, both written and verbal, with the ability to adapt to different audiences. - Good IT skills and experience using housing or case management systems. - Strong organisational and administrative skills, with attention to detail in record keeping. - Ability to work collaboratively with internal teams and external partners. - Understanding of safeguarding, equality, diversity and inclusion within housing services. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Temporary Accommodation Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Advert: Relief Duty Officer (Housing Options) Contract: Initial 3-month contract Working Pattern: Hybrid (2 days per week in the office) First Recruitment are seeking an experienced Relief Duty Officer (Housing Options) to join our client's Housing Options Service on an initial 3-month contract. This is an excellent opportunity for a skilled housing professional to support a busy frontline team and make a real impact for residents at risk of homelessness. Key Responsibilities Prevent homelessness through early intervention, tailored advice, and creative problem-solving. Investigate homelessness applications thoroughly and make timely, legally robust decisions. Work closely with Housing Associations to support early intervention under the "commitment to refer". Assess housing needs, identify risks, and provide realistic solutions to sustain or secure accommodation. Conduct home visits where appropriate to mediate and support households at risk. Secure suitable temporary accommodation for eligible clients and monitor their welfare. Work collaboratively with Social Services, Health, Probation, Police, and other agencies. Maintain accurate case records and contribute to statistical reporting. Represent the service at internal and external meetings, including multi-agency forums. Candidate Requirements Minimum 2 years' experience working as a Housing Options Officer. Experience using Home Connections and/or HOPE systems is desirable. Access to a car Must hold a current DBS check. Benefits once you begin temping with First Recruitment Services: 24/7 access to NHS approved GP telephone support and prescription services Access to the UK's largest employees discount platform Specialist medical assistance and support hotline Weekly pay Hundreds of gym discounts 24/7 access to mental health crisis support and counselling Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and ability.
May 01, 2026
Seasonal
Job Advert: Relief Duty Officer (Housing Options) Contract: Initial 3-month contract Working Pattern: Hybrid (2 days per week in the office) First Recruitment are seeking an experienced Relief Duty Officer (Housing Options) to join our client's Housing Options Service on an initial 3-month contract. This is an excellent opportunity for a skilled housing professional to support a busy frontline team and make a real impact for residents at risk of homelessness. Key Responsibilities Prevent homelessness through early intervention, tailored advice, and creative problem-solving. Investigate homelessness applications thoroughly and make timely, legally robust decisions. Work closely with Housing Associations to support early intervention under the "commitment to refer". Assess housing needs, identify risks, and provide realistic solutions to sustain or secure accommodation. Conduct home visits where appropriate to mediate and support households at risk. Secure suitable temporary accommodation for eligible clients and monitor their welfare. Work collaboratively with Social Services, Health, Probation, Police, and other agencies. Maintain accurate case records and contribute to statistical reporting. Represent the service at internal and external meetings, including multi-agency forums. Candidate Requirements Minimum 2 years' experience working as a Housing Options Officer. Experience using Home Connections and/or HOPE systems is desirable. Access to a car Must hold a current DBS check. Benefits once you begin temping with First Recruitment Services: 24/7 access to NHS approved GP telephone support and prescription services Access to the UK's largest employees discount platform Specialist medical assistance and support hotline Weekly pay Hundreds of gym discounts 24/7 access to mental health crisis support and counselling Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and ability.
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community. Most of your time will be spent out on patch conducting visits, inspections, and resident appointments, with the flexibility to complete administrative tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of a Housing Officer: Provide day-to-day housing management support across designated neighbourhood patches Carry out estate inspections, home visits, and resident appointments Manage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM tools Complete administrative duties efficiently alongside community-based work Work collaboratively with colleagues and partner agencies to deliver effective housing services Investigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where required Support tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant services Monitor and manage rent accounts, working with income teams to prevent and address arrears Identify safeguarding concerns and make appropriate referrals in line with organisational policies Ideal Candidate: Experienced Housing or Neighbourhood Officer with strong knowledge of frontline tenancy management Able to work independently and manage a varied workload with minimal supervision Confident working in the community and engaging with residents face-to-face Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar) Well organised, with the ability to balance visits, casework, and administrative responsibilities Full UK driving licence and willingness to travel across patch Benefits of this Housing Officer role: Competitive salary (dependent on experience) Hybrid working arrangement 25 days annual leave plus bank holidays (increasing annually up to 30 days) Option to buy or sell annual leave 3 additional wellbeing days plus 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance (4x salary) Enhanced maternity, paternity, and adoption pay Options for private medical insurance, dental cover, and critical illness cover Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service If this Housing Officer role is of interest, please apply or contact (url removed)
May 01, 2026
Full time
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community. Most of your time will be spent out on patch conducting visits, inspections, and resident appointments, with the flexibility to complete administrative tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of a Housing Officer: Provide day-to-day housing management support across designated neighbourhood patches Carry out estate inspections, home visits, and resident appointments Manage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM tools Complete administrative duties efficiently alongside community-based work Work collaboratively with colleagues and partner agencies to deliver effective housing services Investigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where required Support tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant services Monitor and manage rent accounts, working with income teams to prevent and address arrears Identify safeguarding concerns and make appropriate referrals in line with organisational policies Ideal Candidate: Experienced Housing or Neighbourhood Officer with strong knowledge of frontline tenancy management Able to work independently and manage a varied workload with minimal supervision Confident working in the community and engaging with residents face-to-face Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar) Well organised, with the ability to balance visits, casework, and administrative responsibilities Full UK driving licence and willingness to travel across patch Benefits of this Housing Officer role: Competitive salary (dependent on experience) Hybrid working arrangement 25 days annual leave plus bank holidays (increasing annually up to 30 days) Option to buy or sell annual leave 3 additional wellbeing days plus 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance (4x salary) Enhanced maternity, paternity, and adoption pay Options for private medical insurance, dental cover, and critical illness cover Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service If this Housing Officer role is of interest, please apply or contact (url removed)
Allocating accommodation in line with part VI of the Housing Act 1996, essentially to council and registered provider homes. Allocating permanent homes in line with the Housing Allocations Scheme through the choice based lettings system. Complete direct matching processes for those with medical needs (including delayed discharge of care cases), under occupiers, management transfers, sheltered applicants. Verify the applications of final shortlisted applicants for permanent properties. Provide comprehensive housing advice on housing options for applicants to the housing register awaiting rehousing and to those allocated homes. Allocate temporary accommodation, prevention and PRSO's in line with the Temporary Accommodation Placement Policy and suitability assessment. Let temporary accommodation and prevention and PRSO's properties, completing sign ups and providing appropriate advice to customers. Role Context This position is fundamental to the provision of allocations processes across the range of areas affecting vulnerable customers on the housing register, in temporary accommodation and who are being assisted into the private rented sector to prevent homelessness or discharge the housing duty. This is a specialist role that requires good knowledge of the law relating to housing allocations around part VI of the Housing Act 1996. The post holder will be required to have good knowledge of the law affecting housing allocations and be familiar with other housing advice and homelessness legislation, other general housing legislation, welfare benefit expertise and knowledge of the adult & children social care environment and impact and to use this knowledge to support customers and achieve positive outcomes. The post holder will be required to have knowledge of the Housing Act 1996, the Homelessness Reduction Act 2017, the Children Act, and the Care Act. Combined with specialist knowledge of the Welfare Reform Act. The post holder needs to use this knowledge to work collaboratively with customers to identify the most appropriate and effective solutions to their housing problems and to do so proactively at the most appropriate time - ensuring the maximum opportunities for early intervention. The post holder will be required to be innovative, dynamic and solutions focussed and consider and pursue all available housing options to prevent the customers from becoming homeless. The post holder will be required to use their experience to contribute to the ongoing development and design of the service and solutions for customers. Operations and Support Co-ordinate the advertising of void properties in council or Registered provider (RP) stock with Choice Homes UK (CHUK). Allocate permanent homes through a combination of preparing and analysing shortlists from choice based lettings bidders and direct matching in line with designated groups identified by the Housing Allocations Scheme. Check assessments remain up to date and verify circumstances robustly when households are selected for properties, including making checks regarding applicant's finances, eligibility, local connection and suitability to be a tenant. Interview applicants and complete home visits as part of the verification process, as well as doing desktop checks. Select appropriate applicants and nominate them for available homes. Complete direct matching processes for a range of vulnerable applicants on the housing register with specific requirements: Medical needs - match medical requirements from the medical assessment to available supply in order to match Adaptable homes - identify suitable medical applicants for pre-allocation in conjunction with Occupational Therapy team, having regard to their assessments Match applicants who are hospital discharges liaising with hospitals and other agencies Match under occupiers to free up sought after larger homes Match management transfers to ensure they move swiftly in accordance with priority and management of risk Sheltered Accommodation To arrange viewings for matched cases A good level of knowledge of housing allocation as covered part VI the 1996 Housing Act, case law and codes of guidance, and the Council's Housing Allocations policy Knowledge of the Homelessness Reduction Act 2017, the Children's Act, the Care Act and the Welfare Reform Act. Understanding of access to social housing locally Awareness of issues facing local authority housing and the and initiatives to respond to them Experience Experience of implementing an equality and diversity approach to service delivery Experience of working in a team Experience of working in a demanding front line customer service environment Allocations Officer Allocations Officer Allocations Officer Allocations Officer Allocations Officer
Apr 30, 2026
Contractor
Allocating accommodation in line with part VI of the Housing Act 1996, essentially to council and registered provider homes. Allocating permanent homes in line with the Housing Allocations Scheme through the choice based lettings system. Complete direct matching processes for those with medical needs (including delayed discharge of care cases), under occupiers, management transfers, sheltered applicants. Verify the applications of final shortlisted applicants for permanent properties. Provide comprehensive housing advice on housing options for applicants to the housing register awaiting rehousing and to those allocated homes. Allocate temporary accommodation, prevention and PRSO's in line with the Temporary Accommodation Placement Policy and suitability assessment. Let temporary accommodation and prevention and PRSO's properties, completing sign ups and providing appropriate advice to customers. Role Context This position is fundamental to the provision of allocations processes across the range of areas affecting vulnerable customers on the housing register, in temporary accommodation and who are being assisted into the private rented sector to prevent homelessness or discharge the housing duty. This is a specialist role that requires good knowledge of the law relating to housing allocations around part VI of the Housing Act 1996. The post holder will be required to have good knowledge of the law affecting housing allocations and be familiar with other housing advice and homelessness legislation, other general housing legislation, welfare benefit expertise and knowledge of the adult & children social care environment and impact and to use this knowledge to support customers and achieve positive outcomes. The post holder will be required to have knowledge of the Housing Act 1996, the Homelessness Reduction Act 2017, the Children Act, and the Care Act. Combined with specialist knowledge of the Welfare Reform Act. The post holder needs to use this knowledge to work collaboratively with customers to identify the most appropriate and effective solutions to their housing problems and to do so proactively at the most appropriate time - ensuring the maximum opportunities for early intervention. The post holder will be required to be innovative, dynamic and solutions focussed and consider and pursue all available housing options to prevent the customers from becoming homeless. The post holder will be required to use their experience to contribute to the ongoing development and design of the service and solutions for customers. Operations and Support Co-ordinate the advertising of void properties in council or Registered provider (RP) stock with Choice Homes UK (CHUK). Allocate permanent homes through a combination of preparing and analysing shortlists from choice based lettings bidders and direct matching in line with designated groups identified by the Housing Allocations Scheme. Check assessments remain up to date and verify circumstances robustly when households are selected for properties, including making checks regarding applicant's finances, eligibility, local connection and suitability to be a tenant. Interview applicants and complete home visits as part of the verification process, as well as doing desktop checks. Select appropriate applicants and nominate them for available homes. Complete direct matching processes for a range of vulnerable applicants on the housing register with specific requirements: Medical needs - match medical requirements from the medical assessment to available supply in order to match Adaptable homes - identify suitable medical applicants for pre-allocation in conjunction with Occupational Therapy team, having regard to their assessments Match applicants who are hospital discharges liaising with hospitals and other agencies Match under occupiers to free up sought after larger homes Match management transfers to ensure they move swiftly in accordance with priority and management of risk Sheltered Accommodation To arrange viewings for matched cases A good level of knowledge of housing allocation as covered part VI the 1996 Housing Act, case law and codes of guidance, and the Council's Housing Allocations policy Knowledge of the Homelessness Reduction Act 2017, the Children's Act, the Care Act and the Welfare Reform Act. Understanding of access to social housing locally Awareness of issues facing local authority housing and the and initiatives to respond to them Experience Experience of implementing an equality and diversity approach to service delivery Experience of working in a team Experience of working in a demanding front line customer service environment Allocations Officer Allocations Officer Allocations Officer Allocations Officer Allocations Officer
We're looking for an organised Support Officer to provide a range of professional services associated with the administration and delivery of our repairs service. In this support function, you will work in a busy team and provide all-round support with your administrative prowess. You will maintain up-o-date and accurate databases regarding assets, finance, health & safety, labour and personnel information, and compliance with GDPR. You will be focused and able to work both collaboratively and as part of a team using analytical and numerical skills to process and prioritise work. Ideally you will be able to start quickly. About Phoenix Community Housing Phoenix is a housing organisation with a difference. We're led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day. We believe this is our core strength and it's helped us achieve a wide range of accolades and awards. We're based in south Lewisham, London, and are proud to be building new homes in our area. We've grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800. Our new Corporate Plan will help us deliver on our vision of 'together building a better future for our Phoenix Community', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents enjoy good quality, safe and affordable homes. Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement. If you think you're the right person to help us make the next stage of our journey, then we'd love to hear from you. We strongly believe in a work-life balance so we'd be pleased to talk about part-time flexible working and job-sharing options. Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Apr 30, 2026
Full time
We're looking for an organised Support Officer to provide a range of professional services associated with the administration and delivery of our repairs service. In this support function, you will work in a busy team and provide all-round support with your administrative prowess. You will maintain up-o-date and accurate databases regarding assets, finance, health & safety, labour and personnel information, and compliance with GDPR. You will be focused and able to work both collaboratively and as part of a team using analytical and numerical skills to process and prioritise work. Ideally you will be able to start quickly. About Phoenix Community Housing Phoenix is a housing organisation with a difference. We're led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day. We believe this is our core strength and it's helped us achieve a wide range of accolades and awards. We're based in south Lewisham, London, and are proud to be building new homes in our area. We've grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800. Our new Corporate Plan will help us deliver on our vision of 'together building a better future for our Phoenix Community', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents enjoy good quality, safe and affordable homes. Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement. If you think you're the right person to help us make the next stage of our journey, then we'd love to hear from you. We strongly believe in a work-life balance so we'd be pleased to talk about part-time flexible working and job-sharing options. Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
