Contract type Permanent Location Whittington Hours 37.5 hrs Full time, site based Annual salary D1 £31,168.36 to D3 £38,129.42 Review date 19/04/2026 The postholder integrates people, place and process by connecting operational delivery with governance and strategic oversight; to protect patient dignity through environmental standards, ensure regulatory compliance, and drive patient and family experience assurance. The aim of the role is to ultimately ensure safe, compliant, dignified and high-performing environments that actively support patient care delivery and staff workplace experience. The role provides managerial oversight of the Clinical Facilities Coordinator and Support Facilities Coordinator, ensuring clarity of standards, regulatory compliance, cost control and service resilience. In summary, the Facilities & Patient Experience Manager is accountable for: Safe, compliant and well-coordinated Facilities Services. Regulatory readiness across environmental, equipment and hospitality functions. Positive patient and family environmental experience and subsequent feedback channels. Performance and development of Facilities Coordinators. Contract oversight and cost-effective service delivery. Continuous improvement across the Facilities function. Key to the quality of service we provide, this role requires a proactive approach, visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist. Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice. Qualifications Essential Recognised Health & Safety qualification (e.g. IOSH Managing Safely or NEBOSH General Certificate). Evidence of formal training in Infection Prevention & Control principles. GCSE (or equivalent) English and Maths. Desirable IWFM (Institute of Workplace and Facilities Management) Level 4 or Level 5 qualification. Safeguarding Level 3 (or willingness to complete). Formal leadership/management qualification (e.g. ILM Level 5, CMI Level 5). Qualification or formal training in Quality Improvement methodologies. Contract management training. First Aid at Work Knowledge and experience Essential Proven experience managing operational service teams. Strong understanding of facilities management within a healthcare or regulated environment. Knowledge of CQC standards relating to safety, dignity and environment. Understanding of infection prevention, asset governance and stock control principles. Experience overseeing service contracts and performance monitoring. Awareness of safeguarding and public-space risk management. Values Exhibits our hospice values and behaviours Skills Essential Highly people-oriented with strong interpersonal skills. Practical mindset - focuses on solutions rather than process for its own sake. Able to provide supportive but firm supervision to staff and volunteers. Comfortable having difficult conversations when standards are not met. Personal Attributes Visible, hands-on leadership style. Strong emotional intelligence and ability to operate in sensitive environments. Calm and decisive under pressure. Ability to balance compassion with regulatory discipline. Strong accountability mindset. Confident in holding others to performance standards. Analytical thinker able to interpret feedback data and translate into action. Excellent communicator across clinical and corporate audience. Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
May 08, 2026
Full time
Contract type Permanent Location Whittington Hours 37.5 hrs Full time, site based Annual salary D1 £31,168.36 to D3 £38,129.42 Review date 19/04/2026 The postholder integrates people, place and process by connecting operational delivery with governance and strategic oversight; to protect patient dignity through environmental standards, ensure regulatory compliance, and drive patient and family experience assurance. The aim of the role is to ultimately ensure safe, compliant, dignified and high-performing environments that actively support patient care delivery and staff workplace experience. The role provides managerial oversight of the Clinical Facilities Coordinator and Support Facilities Coordinator, ensuring clarity of standards, regulatory compliance, cost control and service resilience. In summary, the Facilities & Patient Experience Manager is accountable for: Safe, compliant and well-coordinated Facilities Services. Regulatory readiness across environmental, equipment and hospitality functions. Positive patient and family environmental experience and subsequent feedback channels. Performance and development of Facilities Coordinators. Contract oversight and cost-effective service delivery. Continuous improvement across the Facilities function. Key to the quality of service we provide, this role requires a proactive approach, visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist. Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice. Qualifications Essential Recognised Health & Safety qualification (e.g. IOSH Managing Safely or NEBOSH General Certificate). Evidence of formal training in Infection Prevention & Control principles. GCSE (or equivalent) English and Maths. Desirable IWFM (Institute of Workplace and Facilities Management) Level 4 or Level 5 qualification. Safeguarding Level 3 (or willingness to complete). Formal leadership/management qualification (e.g. ILM Level 5, CMI Level 5). Qualification or formal training in Quality Improvement methodologies. Contract management training. First Aid at Work Knowledge and experience Essential Proven experience managing operational service teams. Strong understanding of facilities management within a healthcare or regulated environment. Knowledge of CQC standards relating to safety, dignity and environment. Understanding of infection prevention, asset governance and stock control principles. Experience overseeing service contracts and performance monitoring. Awareness of safeguarding and public-space risk management. Values Exhibits our hospice values and behaviours Skills Essential Highly people-oriented with strong interpersonal skills. Practical mindset - focuses on solutions rather than process for its own sake. Able to provide supportive but firm supervision to staff and volunteers. Comfortable having difficult conversations when standards are not met. Personal Attributes Visible, hands-on leadership style. Strong emotional intelligence and ability to operate in sensitive environments. Calm and decisive under pressure. Ability to balance compassion with regulatory discipline. Strong accountability mindset. Confident in holding others to performance standards. Analytical thinker able to interpret feedback data and translate into action. Excellent communicator across clinical and corporate audience. Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
We are currently recruiting an experienced Referrals Coordinator to join a specialist detox hospital in Lancashire . This is a key administrative and liaison role within a drug and alcohol treatment setting, ideal for someone with strong organisational skills and sector experience. Key Responsibilities Managing and coordinating referrals into the detox service Liaising with commissioners, clinicians, external agencies, and families Ensuring referrals are processed accurately and efficiently Maintaining clear, confidential records in line with GDPR requirements Supporting admissions planning and bed management Providing professional communication across multidisciplinary teams Essential Requirements Previous experience within drug and alcohol services Experience in referrals, admissions, or care coordination Strong administrative and communication skills Ability to work independently and manage competing priorities Right to work in the UK What We Offer Py rate up to 20.00 per hour Opportunity to work within a specialist detox setting Supportive team environment Flexible working arrangements If you have drug and alcohol experience and are looking for a well-paid coordination role in Chorley , we would be keen to hear from you.
May 07, 2026
Contractor
We are currently recruiting an experienced Referrals Coordinator to join a specialist detox hospital in Lancashire . This is a key administrative and liaison role within a drug and alcohol treatment setting, ideal for someone with strong organisational skills and sector experience. Key Responsibilities Managing and coordinating referrals into the detox service Liaising with commissioners, clinicians, external agencies, and families Ensuring referrals are processed accurately and efficiently Maintaining clear, confidential records in line with GDPR requirements Supporting admissions planning and bed management Providing professional communication across multidisciplinary teams Essential Requirements Previous experience within drug and alcohol services Experience in referrals, admissions, or care coordination Strong administrative and communication skills Ability to work independently and manage competing priorities Right to work in the UK What We Offer Py rate up to 20.00 per hour Opportunity to work within a specialist detox setting Supportive team environment Flexible working arrangements If you have drug and alcohol experience and are looking for a well-paid coordination role in Chorley , we would be keen to hear from you.
As part of our services team, you will coordinate and deliver our London-based outreach clinics and national advice line, ensuring safe, high-quality, and holistic health and advocacy services. As part of our Services Team, you will guide clinic and advice-line volunteers and Staff, oversee day-to-day operations, support complex casework, all while upholding DOTW-UK s values of compassion, dignity and inclusion. Our service users include people experiencing destitution, violence, trafficking, or homelessness. You will help them access healthcare, understand their rights, and connect with wider social support. We are seeking someone with strong skills in coordination, leadership and advocacy, emotional resilience, experience working with vulnerable groups or volunteer-led services. The right person will thrive under pressure, lead with empathy and maintain a culture of safety and collaboration. We offer regular supervision, wellbeing support, and training in trauma-informed care, safeguarding, and managing complex situations. We strongly encourage applications from people with lived experience of migration, homelessness, or barriers to healthcare.
May 07, 2026
Full time
As part of our services team, you will coordinate and deliver our London-based outreach clinics and national advice line, ensuring safe, high-quality, and holistic health and advocacy services. As part of our Services Team, you will guide clinic and advice-line volunteers and Staff, oversee day-to-day operations, support complex casework, all while upholding DOTW-UK s values of compassion, dignity and inclusion. Our service users include people experiencing destitution, violence, trafficking, or homelessness. You will help them access healthcare, understand their rights, and connect with wider social support. We are seeking someone with strong skills in coordination, leadership and advocacy, emotional resilience, experience working with vulnerable groups or volunteer-led services. The right person will thrive under pressure, lead with empathy and maintain a culture of safety and collaboration. We offer regular supervision, wellbeing support, and training in trauma-informed care, safeguarding, and managing complex situations. We strongly encourage applications from people with lived experience of migration, homelessness, or barriers to healthcare.
The Integrated Procedures Unit (IPU) has an exciting opportunity for an organised, experienced and motivated administration coordinator to become the admin team leader on IPU/DOSA. The IPU delivers a comprehensive range of day case procedures to oncology patients. Our services include the procedures team, endoscopy, interventional radiology, local anaesthetic operating theatre, Day of Surgery Admissions unit (DOSA), recovery bays, dressings clinic and an outpatient clinic. This role is for 37.5 hours per week, Monday to Friday. IPU is closed on weekends and Bank Holidays, so this is a great opportunity to achieve an excellent work-life balance whilst joining a dynamic, fast-paced service. Responsibilities Provide efficient coordination of work activity and schedules within the IPU reception, procedure team and interventional radiology team to maximise departmental efficiencies. Act as a role model to the admin team, motivating the team to perform at the highest standard. Support with the recruitment and induction of new members of staff. Produce the weekly admin staff rota ensuring all admin services within IPU are covered. Ensure full compliance of the admin team with ESR training and appraisal processes. Provide the IPU Core Team and in-patient wards with relevant pre procedure information including Covid screening requirements, fasting, pre procedure bloods and anti coagulation guidance in accordance with clinician instruction and Trust policy. Deal with general enquiries from patients, relatives, other hospital staff and outside agencies, taking appropriate action where required. Arrange transport for patients as needed. Answer queries promptly and courteously, taking appropriate actions according to the mode of enquiry or the information required. Accurately input data onto information databases. Prepare patient admissions lists and theatre lists. Update hospital case notes tracking systems, ensuring the location of case notes is accurately always recorded. Provide administrative support for IPU/DOSA reception. Work as part of the multidisciplinary team on IPU, prompting effective communication. Maintain cleanliness in the work environment in line with Trust and local health and safety policies. Regularly review working practices and develop and implement new ways of working. Identify areas for self development and training within the Performance Planning and Development Review structure. Schedule all referrals appropriately and according to waiting time requirements and liaise with clinical staff regarding vetting of the booking. Using knowledge of booking procedures, allocate procedures to the appropriate staff/Consultants. Arrange patient admission to IPU. Communicate with patients regarding their procedure; provide advice and guidance to patients and their relatives regarding appointments, procedures, information leaflets and preparation for their examination/procedure. Provide in patient wards with the relevant pre procedure documentation. Ensure patients have been prepared properly before procedures (fasting, blood results acceptable and documentation completed) and liaise with inpatient wards. Communicate with multiple team members and departments to ensure an efficient patient pathway. Escalate queries to appropriate lead. Plan and prioritise own workload. Schedule waiting list and admissions onto Careflow. Utilise Cris system to manage patient procedural appointments and attendance. Undertake line management responsibilities for Band 2 and Band 3 admin staff members under the supervision and guidance of the Unit Manager. Produce weekly admin rota to ensure all services within IPU have appropriate admin support. Participate in staff meetings as required and put forward proposals that may enhance quality of care and service provision. Assist with the induction of new staff and act as a mentor, supporting and teaching other members of trained and untrained staff as required. Support audits as directed by the Service Manager or Clinical leads. Welcome patients and visitors to the Unit, providing reassurance, support and comprehensive advice as required. Manage general enquiries from patients, relatives, outside agencies and other staff members. Liaise with other departments and hospitals as required. Maintain patient confidentiality at all times. Record patient attendance on Careflow, Cris or Theatreman systems in an accurate and timely manner. Update the hospital case note tracking system, ensuring the accuracy of data entry. Maintain oversight of the Surgical Dressings Clinic and Out Patients Clinic, ensuring efficiency of the patient experience. Maintain a high standard of personal work while acting as a member of a team. Familiar with and observe the local rules of the department, Safety at Work and COSHH regulations. Familiar and adhere to Standard Operating Procedures (SOP) and departmental protocols. Demonstrate a pleasant and approachable manner and help create and promote a good working relationship. Show professional and courteous manner when answering the telephone and other enquiries. Maintain confidentiality with regard to patient information both at work and outside working hours. Adhere to all policies including sickness and absence, confidentiality, uniform and responsibilities under the Health and Safety at work act and be familiar with all risk assessments. Demonstrate respect for members of the team and endorse the department's philosophy of giving mutual support. Adhere to Trust uniform policy. Be responsible for own personal development and for maintaining a personal development plan. Complete the IPU induction programme. Annually attend all mandatory study days as per Trust and unit guidance and ensure compliance with all essential training. Maintain Continuous Professional Development in line with Trust Policy. Further develop knowledge and skills relevant to the clinical area by undertaking appropriate training and courses of study. Qualifications GCSE English Language and Mathematics or equivalent qualification. Qualification at NVQ4 or Certificate of the Institute of Health Record and Information Management (HRIM, ECDL or equivalent knowledge and experience). Qualification in computing technology. Experience Experience of working with people in a healthcare setting. Experience in IT administration including data management. Experience in people management. Customer care experience/training. Skills Good understanding and demonstrated use of Microsoft Word and Excel, Office and PowerPoint. Ability to manage a team. Ability to prioritise workload. Ability to deliver team teach training. Good understanding and demonstrated use of the full Microsoft Office. Knowledge Knowledge of patient administration systems and outpatient clinic systems, case note procedures and ward admission procedures. Knowledge of Human Resources policies and procedures. Knowledge of medical terminology. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £28,392 to £31,157 a year per annum pro rata
May 07, 2026
Full time
The Integrated Procedures Unit (IPU) has an exciting opportunity for an organised, experienced and motivated administration coordinator to become the admin team leader on IPU/DOSA. The IPU delivers a comprehensive range of day case procedures to oncology patients. Our services include the procedures team, endoscopy, interventional radiology, local anaesthetic operating theatre, Day of Surgery Admissions unit (DOSA), recovery bays, dressings clinic and an outpatient clinic. This role is for 37.5 hours per week, Monday to Friday. IPU is closed on weekends and Bank Holidays, so this is a great opportunity to achieve an excellent work-life balance whilst joining a dynamic, fast-paced service. Responsibilities Provide efficient coordination of work activity and schedules within the IPU reception, procedure team and interventional radiology team to maximise departmental efficiencies. Act as a role model to the admin team, motivating the team to perform at the highest standard. Support with the recruitment and induction of new members of staff. Produce the weekly admin staff rota ensuring all admin services within IPU are covered. Ensure full compliance of the admin team with ESR training and appraisal processes. Provide the IPU Core Team and in-patient wards with relevant pre procedure information including Covid screening requirements, fasting, pre procedure bloods and anti coagulation guidance in accordance with clinician instruction and Trust policy. Deal with general enquiries from patients, relatives, other hospital staff and outside agencies, taking appropriate action where required. Arrange transport for patients as needed. Answer queries promptly and courteously, taking appropriate actions according to the mode of enquiry or the information required. Accurately input data onto information databases. Prepare patient admissions lists and theatre lists. Update hospital case notes tracking systems, ensuring the location of case notes is accurately always recorded. Provide administrative support for IPU/DOSA reception. Work as part of the multidisciplinary team on IPU, prompting effective communication. Maintain cleanliness in the work environment in line with Trust and local health and safety policies. Regularly review working practices and develop and implement new ways of working. Identify areas for self development and training within the Performance Planning and Development Review structure. Schedule all referrals appropriately and according to waiting time requirements and liaise with clinical staff regarding vetting of the booking. Using knowledge of booking procedures, allocate procedures to the appropriate staff/Consultants. Arrange patient admission to IPU. Communicate with patients regarding their procedure; provide advice and guidance to patients and their relatives regarding appointments, procedures, information leaflets and preparation for their examination/procedure. Provide in patient wards with the relevant pre procedure documentation. Ensure patients have been prepared properly before procedures (fasting, blood results acceptable and documentation completed) and liaise with inpatient wards. Communicate with multiple team members and departments to ensure an efficient patient pathway. Escalate queries to appropriate lead. Plan and prioritise own workload. Schedule waiting list and admissions onto Careflow. Utilise Cris system to manage patient procedural appointments and attendance. Undertake line management responsibilities for Band 2 and Band 3 admin staff members under the supervision and guidance of the Unit Manager. Produce weekly admin rota to ensure all services within IPU have appropriate admin support. Participate in staff meetings as required and put forward proposals that may enhance quality of care and service provision. Assist with the induction of new staff and act as a mentor, supporting and teaching other members of trained and untrained staff as required. Support audits as directed by the Service Manager or Clinical leads. Welcome patients and visitors to the Unit, providing reassurance, support and comprehensive advice as required. Manage general enquiries from patients, relatives, outside agencies and other staff members. Liaise with other departments and hospitals as required. Maintain patient confidentiality at all times. Record patient attendance on Careflow, Cris or Theatreman systems in an accurate and timely manner. Update the hospital case note tracking system, ensuring the accuracy of data entry. Maintain oversight of the Surgical Dressings Clinic and Out Patients Clinic, ensuring efficiency of the patient experience. Maintain a high standard of personal work while acting as a member of a team. Familiar with and observe the local rules of the department, Safety at Work and COSHH regulations. Familiar and adhere to Standard Operating Procedures (SOP) and departmental protocols. Demonstrate a pleasant and approachable manner and help create and promote a good working relationship. Show professional and courteous manner when answering the telephone and other enquiries. Maintain confidentiality with regard to patient information both at work and outside working hours. Adhere to all policies including sickness and absence, confidentiality, uniform and responsibilities under the Health and Safety at work act and be familiar with all risk assessments. Demonstrate respect for members of the team and endorse the department's philosophy of giving mutual support. Adhere to Trust uniform policy. Be responsible for own personal development and for maintaining a personal development plan. Complete the IPU induction programme. Annually attend all mandatory study days as per Trust and unit guidance and ensure compliance with all essential training. Maintain Continuous Professional Development in line with Trust Policy. Further develop knowledge and skills relevant to the clinical area by undertaking appropriate training and courses of study. Qualifications GCSE English Language and Mathematics or equivalent qualification. Qualification at NVQ4 or Certificate of the Institute of Health Record and Information Management (HRIM, ECDL or equivalent knowledge and experience). Qualification in computing technology. Experience Experience of working with people in a healthcare setting. Experience in IT administration including data management. Experience in people management. Customer care experience/training. Skills Good understanding and demonstrated use of Microsoft Word and Excel, Office and PowerPoint. Ability to manage a team. Ability to prioritise workload. Ability to deliver team teach training. Good understanding and demonstrated use of the full Microsoft Office. Knowledge Knowledge of patient administration systems and outpatient clinic systems, case note procedures and ward admission procedures. Knowledge of Human Resources policies and procedures. Knowledge of medical terminology. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £28,392 to £31,157 a year per annum pro rata
Wintercomfort For The Homeless
Cambridge, Cambridgeshire
Services Coordinator Hours of work: Full-Time, 37.5 per week (5 days per week) Contract: Permanent Salary: £28,000 per annum Location: Overstream House, Cambridge CB4 About Us Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades Wintercomfort has continued to grow and adapt to meet the needs of the homeless community. About you and the Role As the operational lead of the services area at Overstream House, the Services Coordinator ensures the seamless delivery of daily welfare services (inductions, showers, meals, laundry, activities) while providing proactive, trauma-informed caseload management to transition service users from crisis to stable housing. This role bridges immediate care with long-term strategic action, developing partnerships, signposting, improving service efficiency, and fostering positive, sustainable life changes for Cambridge s homeless community. Key Responsibilities To work alongside the Services Manager to coordinate, maintain and further develop a service user led, trauma informed support and welfare service, often coordinating the functioning of the services area to ensure all runs efficiently, as well as contributing to the development of new and ongoing activities timetables. Provide welfare and accommodation-based support to service users including those that have complex needs, to help them build independence. Conducting inductions and needs assessments, creating individualised support plans, liaising with project worker team and monitoring progress for service users, including those with complex needs. Source safe accommodation, actively prevent homelessness through advocacy and signposting. To develop, promote partnerships with external agencies to help connect service users to essential services, promote Wintercomfort services to stakeholders through professional forums and meetings. Leading a daily team briefing with Services Manager overseeing the session providing a structured approach that balances operational updates, strategic oversight, raising concerns and discussing awareness of priorities, adhering to safeguarding procedures for vulnerable adults and managing challenging behaviour. To support the delivery of Wintercomforts learning and development service providing opportunities for service users to access to employment, learning and cultural opportunities that help promote self development To work in partnership with other organisations to deliver or to facilitate the delivery of services to meet the needs of service users for improved health and wellbeing, housing support, debt support and improved quality of life. To work with the Services Manager, CEO and other Managers to ensure that the delivery of the service meets funders requirements, achieves agreed outcomes and to assist with the timely delivery of monitoring reports for funders and stakeholders Maintaining accurate records that are uploaded to Inform in a timely way, documenting the support service provided to Wintercomforts service users. Ensure that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports to funders and supplying timely information to support funding applications. One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it's our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people s lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people. If you choose to come and work with us, you will find that we offer: Benefits You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. A supported work environment - You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. Training- We recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role. Closing date: Monday 18th May, 2026 Interviews will be taking place between the 26th - 29th May 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. This role requires a Disclosure and Barring Service (DBS) check. We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. No agencies please.
May 07, 2026
Full time
Services Coordinator Hours of work: Full-Time, 37.5 per week (5 days per week) Contract: Permanent Salary: £28,000 per annum Location: Overstream House, Cambridge CB4 About Us Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades Wintercomfort has continued to grow and adapt to meet the needs of the homeless community. About you and the Role As the operational lead of the services area at Overstream House, the Services Coordinator ensures the seamless delivery of daily welfare services (inductions, showers, meals, laundry, activities) while providing proactive, trauma-informed caseload management to transition service users from crisis to stable housing. This role bridges immediate care with long-term strategic action, developing partnerships, signposting, improving service efficiency, and fostering positive, sustainable life changes for Cambridge s homeless community. Key Responsibilities To work alongside the Services Manager to coordinate, maintain and further develop a service user led, trauma informed support and welfare service, often coordinating the functioning of the services area to ensure all runs efficiently, as well as contributing to the development of new and ongoing activities timetables. Provide welfare and accommodation-based support to service users including those that have complex needs, to help them build independence. Conducting inductions and needs assessments, creating individualised support plans, liaising with project worker team and monitoring progress for service users, including those with complex needs. Source safe accommodation, actively prevent homelessness through advocacy and signposting. To develop, promote partnerships with external agencies to help connect service users to essential services, promote Wintercomfort services to stakeholders through professional forums and meetings. Leading a daily team briefing with Services Manager overseeing the session providing a structured approach that balances operational updates, strategic oversight, raising concerns and discussing awareness of priorities, adhering to safeguarding procedures for vulnerable adults and managing challenging behaviour. To support the delivery of Wintercomforts learning and development service providing opportunities for service users to access to employment, learning and cultural opportunities that help promote self development To work in partnership with other organisations to deliver or to facilitate the delivery of services to meet the needs of service users for improved health and wellbeing, housing support, debt support and improved quality of life. To work with the Services Manager, CEO and other Managers to ensure that the delivery of the service meets funders requirements, achieves agreed outcomes and to assist with the timely delivery of monitoring reports for funders and stakeholders Maintaining accurate records that are uploaded to Inform in a timely way, documenting the support service provided to Wintercomforts service users. Ensure that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports to funders and supplying timely information to support funding applications. One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it's our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people s lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people. If you choose to come and work with us, you will find that we offer: Benefits You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. A supported work environment - You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. Training- We recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role. Closing date: Monday 18th May, 2026 Interviews will be taking place between the 26th - 29th May 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. This role requires a Disclosure and Barring Service (DBS) check. We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. No agencies please.
Society for Endocrinology
Bristol, Gloucestershire
Clinical Research Coordinator Permanent Salary: £14,400 - £15,600 pro rata salary 21 Hours per week About us: We are the Society for Endocrinology. We bring together the global endocrine community to share ideas and advance our discipline. As a membership organisation, we support scientists, clinicians and nurses who work with hormones throughout their careers. We also engage policy-makers, journalists, patients and the public with hormone science to encourage informed health decisions, and to demonstrate the value of endocrinology to the wider world. About the role. We have an opportunity for a Clinical Research Coordinator to join our Clinical Programmes team and support our growing portfolio of clinical research studies. This role plays a key part in ensuring the smooth delivery of research studies, helping to drive progress and meet key milestones. As Clinical Research Coordinator, you will be managing the day-to-day operational aspects of the research studies. You ll act as a central point of contact, collaborating confidently with clinicians, nurses, patient groups and other stakeholders to ensure studies run efficiently and effectively. With a keen eye for detail, you ll maintain accurate documentation and site files, ensuring readiness for audits and inspections. About You. You bring experience, and/or proven know-how in clinical research coordination or research project management. You re highly organised, able to juggle multiple priorities and thrive in a collaborative environment. Your strong written and verbal communication skills help you build effective working relationships with stakeholders and your tech-savviness and understanding of regulatory frameworks allow you to work confidently with study systems and processes. We Welcome all Applicants. If you don t meet every requirement listed in the job description, we still encourage you to apply. We are committed to fostering a diverse and inclusive workplace where all team members feel valued, respected and empowered to bring their authentic selves to work. If this role excites you, we d love to hear from you. For more information about us as an employer and the work we do, please visit the Society for Endocrinology website Closing date for applications 18 April 2026
May 07, 2026
Full time
Clinical Research Coordinator Permanent Salary: £14,400 - £15,600 pro rata salary 21 Hours per week About us: We are the Society for Endocrinology. We bring together the global endocrine community to share ideas and advance our discipline. As a membership organisation, we support scientists, clinicians and nurses who work with hormones throughout their careers. We also engage policy-makers, journalists, patients and the public with hormone science to encourage informed health decisions, and to demonstrate the value of endocrinology to the wider world. About the role. We have an opportunity for a Clinical Research Coordinator to join our Clinical Programmes team and support our growing portfolio of clinical research studies. This role plays a key part in ensuring the smooth delivery of research studies, helping to drive progress and meet key milestones. As Clinical Research Coordinator, you will be managing the day-to-day operational aspects of the research studies. You ll act as a central point of contact, collaborating confidently with clinicians, nurses, patient groups and other stakeholders to ensure studies run efficiently and effectively. With a keen eye for detail, you ll maintain accurate documentation and site files, ensuring readiness for audits and inspections. About You. You bring experience, and/or proven know-how in clinical research coordination or research project management. You re highly organised, able to juggle multiple priorities and thrive in a collaborative environment. Your strong written and verbal communication skills help you build effective working relationships with stakeholders and your tech-savviness and understanding of regulatory frameworks allow you to work confidently with study systems and processes. We Welcome all Applicants. If you don t meet every requirement listed in the job description, we still encourage you to apply. We are committed to fostering a diverse and inclusive workplace where all team members feel valued, respected and empowered to bring their authentic selves to work. If this role excites you, we d love to hear from you. For more information about us as an employer and the work we do, please visit the Society for Endocrinology website Closing date for applications 18 April 2026
Early Intervention and School Attendance Coordinator Location: Darlington Rate: £28 (Umbrella) The Role Darlington Borough Council is seeking a dedicated Early Intervention and School Attendance Coordinator to lead on integrated working processes and improve educational outcomes for children and young people. You will be the driving force behind the Common Assessment Framework (CAF) and Lead Professional Processes, providing expert guidance to partner agencies and managing a specialized team. This is a pivotal role that balances strategic oversight-such as chairing the Attendance Solution Panel -with practical, front-door Early Help contact enquiries. Key Responsibilities Team Leadership: Full management duties including case supervision, performance monitoring, and oversight of work quality. Strategic Attendance Advice: Advising schools on attendance strategies, policy, legal sanctions, and procedures, while coordinating regular school attendance meetings. Multi-Agency Collaboration: Promoting early help assessments with health, education, and housing services, and providing supervision to external partners. Data & Decisions: Analyzing data to identify attendance trends and making high-level recommendations to the Senior Management Team. Legal Liaison: Working with legal solicitors and acting as the regional lead for Darlington at school attendance events. Requirements To be successful in this role, you must possess: Qualifications: An HCPC recognized Social Work Qualification or an equivalent professional qualification in teaching, nursing, or health visiting. Experience: Approximately 2 years of experience working with children and families, specifically in assessing vulnerability and risk. Legal Knowledge: A firm understanding of safeguarding legislation, information sharing, and school attendance law/legal powers. Skills: Strong analytical abilities, excellent leadership skills, and the capacity to present complex information clearly. Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone. Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
May 07, 2026
Contractor
Early Intervention and School Attendance Coordinator Location: Darlington Rate: £28 (Umbrella) The Role Darlington Borough Council is seeking a dedicated Early Intervention and School Attendance Coordinator to lead on integrated working processes and improve educational outcomes for children and young people. You will be the driving force behind the Common Assessment Framework (CAF) and Lead Professional Processes, providing expert guidance to partner agencies and managing a specialized team. This is a pivotal role that balances strategic oversight-such as chairing the Attendance Solution Panel -with practical, front-door Early Help contact enquiries. Key Responsibilities Team Leadership: Full management duties including case supervision, performance monitoring, and oversight of work quality. Strategic Attendance Advice: Advising schools on attendance strategies, policy, legal sanctions, and procedures, while coordinating regular school attendance meetings. Multi-Agency Collaboration: Promoting early help assessments with health, education, and housing services, and providing supervision to external partners. Data & Decisions: Analyzing data to identify attendance trends and making high-level recommendations to the Senior Management Team. Legal Liaison: Working with legal solicitors and acting as the regional lead for Darlington at school attendance events. Requirements To be successful in this role, you must possess: Qualifications: An HCPC recognized Social Work Qualification or an equivalent professional qualification in teaching, nursing, or health visiting. Experience: Approximately 2 years of experience working with children and families, specifically in assessing vulnerability and risk. Legal Knowledge: A firm understanding of safeguarding legislation, information sharing, and school attendance law/legal powers. Skills: Strong analytical abilities, excellent leadership skills, and the capacity to present complex information clearly. Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone. Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details
May 05, 2026
Full time
Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details
Go back Blackpool Teaching Hospitals NHS Foundation Trust Complaints Coordinator The closing date is 28 April 2026 To work under the direction of the Patient Relations Manager, having responsibility for resolving formal complaints, informal concerns and general enquiries in a timely and efficient way in order achieve the best possible outcome for patients, their relatives, carers or representatives, with the clinical services concerned. This includes liaising with front line staff to receive, manage and respond to patient feedback in line with Trust policy and procedures, NHS Complaints Regulations and recognised best practice. To provide an effective Patient Relations Service by ensuring patients, service users, carers and the public have access to and receive timely and high quality information, advice and signposting about the Trust and related health and social care services. To also assist the Patient Relations Manager in the effective administration of formal complaints, ensuring all complaints are investigated with appropriate thoroughness and impartiality and that all complainants receive a full, high quality and timely response that delivers the best outcome for the complainant and for the clinical or corporate service involved. Main duties of the job Receive, listen to and analyse concerns and complaints raised by patients, relatives, carers and staff, assessing individual situations and determining whether issues can be resolved immediately or require formal investigation. Act as a primary point of contact for complainants, communicating clearly and compassionately by telephone, email, written correspondence or face to face, and explaining the complaints process and agreed next steps. Provide non clinical advice and guidance to patients and their representatives and escalation concerns appropriately where patient safety, safeguarding or significant risk is identified. Liaise with clinical and non clinical staff across wards, departments and Trust sites to support timely local resolution of informal concerns and complaints. Ensure all formal complaints are managed in accordance with the Trust's Complaints Management Procedure, NHS Complaints Regulations and Model Complaints Standards. Ensure formal complaints are acknowledged within agreed timescales and maintain regular contact with complainants throughout the investigation process. Coordinate complaint investigations, including requesting statements, records and information, and monitoring progress to ensure deadlines are met. About us You will respond promptly to concerns and complaints, seeking early and effective resolution wherever possible. You will ensure that learning from complaints is identified, recorded on the Ulysses Safeguard System, and shared with clinical teams to support continuous improvement in patient care. Job responsibilities Manage and respond to formal complaints and complex concerns in line with the NHS Complaints Regulations, Trust policy, and agreed timescales. Act as a key point of contact for complainants, providing clear, compassionate and professional communication throughout the complaints process. Analyse complaint issues to identify themes, learning and service improvement opportunities, ensuring outcomes are clearly evidenced. Record complaints, actions and learning accurately on the Ulysses Safeguard System and maintain comprehensive case records. Support early and local resolution of complaints where appropriate, balancing resolution with governance and risk considerations. Work collaboratively with clinical teams, managers and external bodies where required, including MPs and the Parliamentary Health Service Ombudsman. Contribute to organisational learning by sharing complaint themes and supporting service improvements to enhance patient experience. Support junior staff and contribute to team learning, quality improvement and service development activities. Person Specification Essential & Desirable Educated to GCSE Level C and above Relevant customer service experience with demonstrable knowledge of handling enquiries or concerns Car owner/driver Experience Previous experience in an advocacy or mediation role, supporting individuals through dispute resolution or complex concerns Experience Investigative and analytical skills, including the ability to identify key facts from large volumes of information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Blackpool Teaching Hospitals NHS Foundation Trust
May 05, 2026
Full time
Go back Blackpool Teaching Hospitals NHS Foundation Trust Complaints Coordinator The closing date is 28 April 2026 To work under the direction of the Patient Relations Manager, having responsibility for resolving formal complaints, informal concerns and general enquiries in a timely and efficient way in order achieve the best possible outcome for patients, their relatives, carers or representatives, with the clinical services concerned. This includes liaising with front line staff to receive, manage and respond to patient feedback in line with Trust policy and procedures, NHS Complaints Regulations and recognised best practice. To provide an effective Patient Relations Service by ensuring patients, service users, carers and the public have access to and receive timely and high quality information, advice and signposting about the Trust and related health and social care services. To also assist the Patient Relations Manager in the effective administration of formal complaints, ensuring all complaints are investigated with appropriate thoroughness and impartiality and that all complainants receive a full, high quality and timely response that delivers the best outcome for the complainant and for the clinical or corporate service involved. Main duties of the job Receive, listen to and analyse concerns and complaints raised by patients, relatives, carers and staff, assessing individual situations and determining whether issues can be resolved immediately or require formal investigation. Act as a primary point of contact for complainants, communicating clearly and compassionately by telephone, email, written correspondence or face to face, and explaining the complaints process and agreed next steps. Provide non clinical advice and guidance to patients and their representatives and escalation concerns appropriately where patient safety, safeguarding or significant risk is identified. Liaise with clinical and non clinical staff across wards, departments and Trust sites to support timely local resolution of informal concerns and complaints. Ensure all formal complaints are managed in accordance with the Trust's Complaints Management Procedure, NHS Complaints Regulations and Model Complaints Standards. Ensure formal complaints are acknowledged within agreed timescales and maintain regular contact with complainants throughout the investigation process. Coordinate complaint investigations, including requesting statements, records and information, and monitoring progress to ensure deadlines are met. About us You will respond promptly to concerns and complaints, seeking early and effective resolution wherever possible. You will ensure that learning from complaints is identified, recorded on the Ulysses Safeguard System, and shared with clinical teams to support continuous improvement in patient care. Job responsibilities Manage and respond to formal complaints and complex concerns in line with the NHS Complaints Regulations, Trust policy, and agreed timescales. Act as a key point of contact for complainants, providing clear, compassionate and professional communication throughout the complaints process. Analyse complaint issues to identify themes, learning and service improvement opportunities, ensuring outcomes are clearly evidenced. Record complaints, actions and learning accurately on the Ulysses Safeguard System and maintain comprehensive case records. Support early and local resolution of complaints where appropriate, balancing resolution with governance and risk considerations. Work collaboratively with clinical teams, managers and external bodies where required, including MPs and the Parliamentary Health Service Ombudsman. Contribute to organisational learning by sharing complaint themes and supporting service improvements to enhance patient experience. Support junior staff and contribute to team learning, quality improvement and service development activities. Person Specification Essential & Desirable Educated to GCSE Level C and above Relevant customer service experience with demonstrable knowledge of handling enquiries or concerns Car owner/driver Experience Previous experience in an advocacy or mediation role, supporting individuals through dispute resolution or complex concerns Experience Investigative and analytical skills, including the ability to identify key facts from large volumes of information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Blackpool Teaching Hospitals NHS Foundation Trust
Apply now for the position of a Locum Dentist at a top-notch dental clinic serving the community near Cheltenham. This opportunity offers a dynamic locum role within a large, modern practice boasting excellent private demand and advanced clinical support. One will benefit from a well-established patient base, dedicated treatment coordinators, and access to extensive training resources. About the Position Locum role 2 days per week Up to £600 day rate with strong earning potential 30 UDAs per day with structured expectations Minimum three-month commitment ensuring consistency and stability High private demand with excellent conversion support available Flexible scheduling across multiple available surgery days About the Practice Large 16 surgery practice with modern spacious layout Advanced equipment including CBCT and intraoral scanning systems Strong clinical team with specialists in implants and orthodontics Treatment coordinators supporting private case uptake and growth Fully digital practice with air filtration and safety measures Central location with excellent transport links and parking To Apply, either click Apply or send in your CV to (url removed). For more information please also do not hesitate to call in to the office line on (phone number removed) or WhatsApp us and we would be happy to answer any questions you may have about this great opportunity. If you are interested in any other Dental roles across the UK, please feel free to visit us on (url removed)>
May 05, 2026
Seasonal
Apply now for the position of a Locum Dentist at a top-notch dental clinic serving the community near Cheltenham. This opportunity offers a dynamic locum role within a large, modern practice boasting excellent private demand and advanced clinical support. One will benefit from a well-established patient base, dedicated treatment coordinators, and access to extensive training resources. About the Position Locum role 2 days per week Up to £600 day rate with strong earning potential 30 UDAs per day with structured expectations Minimum three-month commitment ensuring consistency and stability High private demand with excellent conversion support available Flexible scheduling across multiple available surgery days About the Practice Large 16 surgery practice with modern spacious layout Advanced equipment including CBCT and intraoral scanning systems Strong clinical team with specialists in implants and orthodontics Treatment coordinators supporting private case uptake and growth Fully digital practice with air filtration and safety measures Central location with excellent transport links and parking To Apply, either click Apply or send in your CV to (url removed). For more information please also do not hesitate to call in to the office line on (phone number removed) or WhatsApp us and we would be happy to answer any questions you may have about this great opportunity. If you are interested in any other Dental roles across the UK, please feel free to visit us on (url removed)>
Dental Reception Manager Location: Marylebone, London Salary: £33,000 to £36,000 per annum Role Type: Full-Time Lead with Care in a Practice Where Dentistry Meets Wellness. Our client believes a beautiful smile begins with genuine care, for their patients and for their team. Located just moments from Baker Street station, their calm and modern private practice blends wellness, professionalism, and innovation. They are currently seeking a confident, experienced, and proactive Reception Manager to take charge of their reception team. This is a key leadership position suited for someone who thrives on structure, teamwork, and consistently delivering an exceptional patient experience. The Role As the Reception Manager, you will spearhead all front-of-house operations, ensure the smooth day-to-day running of our client's practice and inspire your team to deliver exceptional service. You'll collaborate closely with their Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and maintain their esteemed reputation for care. This is not merely a reception role; it's an opportunity to lead, coach, and enhance performance across the front desk. Key Responsibilities: Deliver a warm, professional welcome to all patients, in person, on the phone, and via email. Lead, support, and train the reception team to maintain high standards in communication and service. Coordinate diaries with the Practice Manager, Clinicians, and TCO to ensure smooth patient flow. Manage new patient enquiries, logging, tracking, and converting leads with the TCO. Monitor performance KPIs, including conversion rates and reviews collected. What a Typical Day Looks Like You'll kick off your day by reviewing the diary and preparing for the morning huddle. Throughout the day, you'll welcome patients, support your team, handle referrals and enquiries, follow up on payments, and maintain clear communication with Clinicians, the Treatment Coordinator, and the Practice Manager, all while ensuring a calm and professional environment. What They're Looking For: Minimum 3 years' experience in a private dental reception. Strong leadership skills, with the ability to coach, motivate, and guide a small team. Excellent patient management skills, ensuring a supportive experience for patients. Proficiency with dental software (Dentally preferred). Strong knowledge of private dentistry and treatment processes. Calm, polished, and organised, particularly under pressure. Financial administration experience, including debt management, invoicing, or familiarity with wellness-focused practices is a plus. Why You'll Love Working With Our Client: Enjoy your birthday off to celebrate your day your way. Benefit from in-house training provided by award-winning Clinicians. Receive fully supported external CPD opportunities. Work in a calm, wellness-focused environment in Marylebone with excellent transport links. Join a supportive, values-driven team culture - Positive, Curious, Respectful, Community-driven, WOW Creators. How to Apply To apply, please send your CV. Our client celebrates diversity and are committed to creating an inclusive workplace for all. Join our client and contribute to a practice where patients' needs are always at the heart of what they do!
May 05, 2026
Full time
Dental Reception Manager Location: Marylebone, London Salary: £33,000 to £36,000 per annum Role Type: Full-Time Lead with Care in a Practice Where Dentistry Meets Wellness. Our client believes a beautiful smile begins with genuine care, for their patients and for their team. Located just moments from Baker Street station, their calm and modern private practice blends wellness, professionalism, and innovation. They are currently seeking a confident, experienced, and proactive Reception Manager to take charge of their reception team. This is a key leadership position suited for someone who thrives on structure, teamwork, and consistently delivering an exceptional patient experience. The Role As the Reception Manager, you will spearhead all front-of-house operations, ensure the smooth day-to-day running of our client's practice and inspire your team to deliver exceptional service. You'll collaborate closely with their Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and maintain their esteemed reputation for care. This is not merely a reception role; it's an opportunity to lead, coach, and enhance performance across the front desk. Key Responsibilities: Deliver a warm, professional welcome to all patients, in person, on the phone, and via email. Lead, support, and train the reception team to maintain high standards in communication and service. Coordinate diaries with the Practice Manager, Clinicians, and TCO to ensure smooth patient flow. Manage new patient enquiries, logging, tracking, and converting leads with the TCO. Monitor performance KPIs, including conversion rates and reviews collected. What a Typical Day Looks Like You'll kick off your day by reviewing the diary and preparing for the morning huddle. Throughout the day, you'll welcome patients, support your team, handle referrals and enquiries, follow up on payments, and maintain clear communication with Clinicians, the Treatment Coordinator, and the Practice Manager, all while ensuring a calm and professional environment. What They're Looking For: Minimum 3 years' experience in a private dental reception. Strong leadership skills, with the ability to coach, motivate, and guide a small team. Excellent patient management skills, ensuring a supportive experience for patients. Proficiency with dental software (Dentally preferred). Strong knowledge of private dentistry and treatment processes. Calm, polished, and organised, particularly under pressure. Financial administration experience, including debt management, invoicing, or familiarity with wellness-focused practices is a plus. Why You'll Love Working With Our Client: Enjoy your birthday off to celebrate your day your way. Benefit from in-house training provided by award-winning Clinicians. Receive fully supported external CPD opportunities. Work in a calm, wellness-focused environment in Marylebone with excellent transport links. Join a supportive, values-driven team culture - Positive, Curious, Respectful, Community-driven, WOW Creators. How to Apply To apply, please send your CV. Our client celebrates diversity and are committed to creating an inclusive workplace for all. Join our client and contribute to a practice where patients' needs are always at the heart of what they do!
We're recruiting on behalf of a luxury Cosmetic Clinic provider, who have clinics in Harley Street, Birmingham and other regions. They have also opened up a brand new private cosmetic hospital in central London! Realistic OTE £70,000+ Marylebone, Central London Full-Time Hybrid (2-3 days on-site) You must have a track record of high monthly billings (ideally around £100k per month), cosmetic surgery experience is an advantage. Also you should be well presented with excellent communication skills. This is a high-trust, high-reward commercial role , supporting the launch and growth of an exclusive surgical setting working with premium patients undergoing consultant-led surgery under general anaesthetic. The role is designed for someone who understands how to manage high-value patient journeys , communicate with confidence and sensitivity, and convert enquiries into booked procedures while maintaining a luxury, concierge-level experience at every touchpoint. You'll report directly to the Sales Director and play a pivotal role in shaping how patients experience the hospital from first contact through to confirmed surgery. The role Managing inbound enquiries from private patients seeking premium surgical care Guiding patients through complex, high-value procedures with clarity and professionalism Converting enquiries into consultations and confirmed surgeries Acting as a trusted, consistent point of contact throughout the patient journey Maintaining discretion, attention to detail, and a concierge-level standard of service Managing a structured CRM pipeline with discipline and follow-up Contributing directly to revenue performance in a high-value environment Pay & earning potential £30k basic salary Uncapped commission High-value procedures with strong revenue per case Realistic OTE £70+ for high performers Clear targets and transparent commission tracking Team-wide benefits Free 24/7 private GP access Perks at Work employee discounts platform One additional paid day off for your birthday Up to two paid sick days per year , in addition to SSP Who this suits Experience in private healthcare, patient coordination, or high-ticket sales Comfortable working with affluent, privacy-focused clientele Calm, confident communicator with strong emotional intelligence Commercially astute, detail-driven, and performance-oriented Someone who understands that premium experience and revenue delivery go hand in hand Location & hours Central London (Harley Street medical district) Monday to Friday Apply today!
May 05, 2026
Full time
We're recruiting on behalf of a luxury Cosmetic Clinic provider, who have clinics in Harley Street, Birmingham and other regions. They have also opened up a brand new private cosmetic hospital in central London! Realistic OTE £70,000+ Marylebone, Central London Full-Time Hybrid (2-3 days on-site) You must have a track record of high monthly billings (ideally around £100k per month), cosmetic surgery experience is an advantage. Also you should be well presented with excellent communication skills. This is a high-trust, high-reward commercial role , supporting the launch and growth of an exclusive surgical setting working with premium patients undergoing consultant-led surgery under general anaesthetic. The role is designed for someone who understands how to manage high-value patient journeys , communicate with confidence and sensitivity, and convert enquiries into booked procedures while maintaining a luxury, concierge-level experience at every touchpoint. You'll report directly to the Sales Director and play a pivotal role in shaping how patients experience the hospital from first contact through to confirmed surgery. The role Managing inbound enquiries from private patients seeking premium surgical care Guiding patients through complex, high-value procedures with clarity and professionalism Converting enquiries into consultations and confirmed surgeries Acting as a trusted, consistent point of contact throughout the patient journey Maintaining discretion, attention to detail, and a concierge-level standard of service Managing a structured CRM pipeline with discipline and follow-up Contributing directly to revenue performance in a high-value environment Pay & earning potential £30k basic salary Uncapped commission High-value procedures with strong revenue per case Realistic OTE £70+ for high performers Clear targets and transparent commission tracking Team-wide benefits Free 24/7 private GP access Perks at Work employee discounts platform One additional paid day off for your birthday Up to two paid sick days per year , in addition to SSP Who this suits Experience in private healthcare, patient coordination, or high-ticket sales Comfortable working with affluent, privacy-focused clientele Calm, confident communicator with strong emotional intelligence Commercially astute, detail-driven, and performance-oriented Someone who understands that premium experience and revenue delivery go hand in hand Location & hours Central London (Harley Street medical district) Monday to Friday Apply today!
Contract Type - Temporary Contract (2 Months) Pay Rate: 14.36 per hour Hours: 37.5 hours per week (Monday-Friday, 09:00-17:00) A specialist healthcare provider is seeking an experienced and proactive Operations Coordinator to support the smooth day-to-day running of a busy mental health service. This is a varied and fast-paced role, reporting to the Registered Manager and providing essential administrative, operational, and compliance support across the service. You will work closely with clinical and support teams to ensure high standards of organisation, compliance, and service delivery. Key Responsibilities Operational & Administrative Support Manage staff rotas and collate payroll data, including absences, holidays, and sickness Process and query invoices with senior management Support recruitment activity, including interview coordination and onboarding Liaise with HR regarding new starters and induction processes Maintain accurate service records, reports, and documentation Manage office administration, including filing, scanning, and correspondence Compliance & Auditing Support and complete internal audits (health & safety, infection control, financial, and staff files) Monitor training and supervision compliance and report findings Assist with clinical governance reporting and documentation Ensure policies, procedures, and risk assessments are kept up to date Facilities & Operations Coordinate maintenance requests and ensure timely completion of repairs Support ordering and stock control processes Ensure equipment servicing and certification records are maintained Financial & Records Management Manage petty cash and service user financial systems Update internal databases, including incidents, weights, and clinical records Maintain accurate and compliant filing systems Support to Management Assist with complaints, investigations, and reporting Take minutes in meetings and produce professional reports (Excel experience required) Manage keys, access systems, and security procedures About You We are looking for a highly organised and reliable individual with strong administrative experience in a busy environment. Essential Skills & Experience: Strong MS Office skills (especially Excel and Word) Excellent attention to detail and accuracy Typing speed of at least 50 WPM Strong written and verbal communication skills Ability to handle confidential information with discretion Experience working with multiple stakeholders in a professional setting Qualifications: A Levels or equivalent What's on Offer Competitive hourly rate of 14.36 per hour Temporary contract with immediate start available Supportive working environment within a healthcare setting Employee benefits, including retail, leisure, and wellbeing discounts Access to Employee Assistance Programme (24/7 support) Training and development opportunities KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
May 04, 2026
Seasonal
Contract Type - Temporary Contract (2 Months) Pay Rate: 14.36 per hour Hours: 37.5 hours per week (Monday-Friday, 09:00-17:00) A specialist healthcare provider is seeking an experienced and proactive Operations Coordinator to support the smooth day-to-day running of a busy mental health service. This is a varied and fast-paced role, reporting to the Registered Manager and providing essential administrative, operational, and compliance support across the service. You will work closely with clinical and support teams to ensure high standards of organisation, compliance, and service delivery. Key Responsibilities Operational & Administrative Support Manage staff rotas and collate payroll data, including absences, holidays, and sickness Process and query invoices with senior management Support recruitment activity, including interview coordination and onboarding Liaise with HR regarding new starters and induction processes Maintain accurate service records, reports, and documentation Manage office administration, including filing, scanning, and correspondence Compliance & Auditing Support and complete internal audits (health & safety, infection control, financial, and staff files) Monitor training and supervision compliance and report findings Assist with clinical governance reporting and documentation Ensure policies, procedures, and risk assessments are kept up to date Facilities & Operations Coordinate maintenance requests and ensure timely completion of repairs Support ordering and stock control processes Ensure equipment servicing and certification records are maintained Financial & Records Management Manage petty cash and service user financial systems Update internal databases, including incidents, weights, and clinical records Maintain accurate and compliant filing systems Support to Management Assist with complaints, investigations, and reporting Take minutes in meetings and produce professional reports (Excel experience required) Manage keys, access systems, and security procedures About You We are looking for a highly organised and reliable individual with strong administrative experience in a busy environment. Essential Skills & Experience: Strong MS Office skills (especially Excel and Word) Excellent attention to detail and accuracy Typing speed of at least 50 WPM Strong written and verbal communication skills Ability to handle confidential information with discretion Experience working with multiple stakeholders in a professional setting Qualifications: A Levels or equivalent What's on Offer Competitive hourly rate of 14.36 per hour Temporary contract with immediate start available Supportive working environment within a healthcare setting Employee benefits, including retail, leisure, and wellbeing discounts Access to Employee Assistance Programme (24/7 support) Training and development opportunities KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
Customer Care Coordinator Rota Days Location: Worcester (Full-time office-based) Salary: £12.21 per hour Hours: 40 hours per week Working Pattern: Full-time, 4-week rotating shift pattern including early shifts (07:00-17:00), day shifts (07:00-16:00/16:30), and late shifts (12:00-22:00). Includes every other weekend. Security Clearance: DBS check required upon successful appointment About the Role - Customer Service Representative As a Customer Care Coordinator, you will serve as the primary point of contact for clients accessing our services, managing communications from service users, family members, and healthcare professionals. You will ensure all service user enquiries are handled in accordance with their individual support plans. If you have a genuine passion for delivering exceptional customer service, this opportunity is ideal for you. Key Responsibilities - Customer Service Representative Customer Service & Communication Respond promptly to incoming calls with excellent customer service standards Update care records as necessary to ensure service user welfare Conduct scheduled outbound calls to monitor service user wellbeing Build strong rapport with service users to understand their individual needs Emergency Response & Coordination Efficiently mobilise responder and emergency services when required Prioritise alerts and notifications effectively Provide proactive and reactive support following appropriate escalation procedures Distribute clinical information to ensure timely equipment and service delivery Administrative & Support Functions Provide care, support, and coordination according to co-produced care plans Maintain detailed process documentation and accurate record keeping Report equipment repairs and requirements to the relevant Service Centre Ensure service users remain well-informed and engaged with their care Essential Requirements - Customer Service Representative Experience & Skills Previous experience in telephone-based customer service or customer care Exceptional communication skills with professional telephone manner Ability to adapt quickly to varying service user needs Strong organisational capabilities with attention to detail Technical Competencies Proficiency in Microsoft Office applications Experience working with in-house systems and databases Commitment to maintaining caring and respectful communication standards Application Details Immediate start available for suitable candidates willing to begin on a temporary contract basis.
May 03, 2026
Full time
Customer Care Coordinator Rota Days Location: Worcester (Full-time office-based) Salary: £12.21 per hour Hours: 40 hours per week Working Pattern: Full-time, 4-week rotating shift pattern including early shifts (07:00-17:00), day shifts (07:00-16:00/16:30), and late shifts (12:00-22:00). Includes every other weekend. Security Clearance: DBS check required upon successful appointment About the Role - Customer Service Representative As a Customer Care Coordinator, you will serve as the primary point of contact for clients accessing our services, managing communications from service users, family members, and healthcare professionals. You will ensure all service user enquiries are handled in accordance with their individual support plans. If you have a genuine passion for delivering exceptional customer service, this opportunity is ideal for you. Key Responsibilities - Customer Service Representative Customer Service & Communication Respond promptly to incoming calls with excellent customer service standards Update care records as necessary to ensure service user welfare Conduct scheduled outbound calls to monitor service user wellbeing Build strong rapport with service users to understand their individual needs Emergency Response & Coordination Efficiently mobilise responder and emergency services when required Prioritise alerts and notifications effectively Provide proactive and reactive support following appropriate escalation procedures Distribute clinical information to ensure timely equipment and service delivery Administrative & Support Functions Provide care, support, and coordination according to co-produced care plans Maintain detailed process documentation and accurate record keeping Report equipment repairs and requirements to the relevant Service Centre Ensure service users remain well-informed and engaged with their care Essential Requirements - Customer Service Representative Experience & Skills Previous experience in telephone-based customer service or customer care Exceptional communication skills with professional telephone manner Ability to adapt quickly to varying service user needs Strong organisational capabilities with attention to detail Technical Competencies Proficiency in Microsoft Office applications Experience working with in-house systems and databases Commitment to maintaining caring and respectful communication standards Application Details Immediate start available for suitable candidates willing to begin on a temporary contract basis.
Workplace Coordinator Salary: Up to 30,000 per annum (DOE) Location: Bradford, BD17 Hours: 37.5 hours per week Full-time, Permanent Position Our client is now seeking a highly organised and relationship focused Workplace/Team Planning Coordinator to support their Commercial and Senior Leadership Teams. This is a fast paced, analytical role suited to someone who enjoys problem solving, workforce coordination, and working collaboratively to ensure clinics across the UK operate smoothly and efficiently. The Key Responsibilities of the Workplace/Team Planning Coordinator: Coordinate clinic cover for various job roles, ensuring effective workforce planning Build and maintain strong working relationships with locums and colleagues across the business Ensure clinics are staffed efficiently in line with the agreed model Maintain accurate schedules, documentation, and system updates Collaborate closely with the Commercial and People Teams to ensure alignment and data accuracy Manage the locum budget and produce three month forecasts covering clinic requirements and locum spend Identify risks early and propose data driven solutions Respond confidently to short notice staffing requirements and make informed decisions under pressure Provide planning support and reporting to senior leadership The Key Requirements of the Workplace/Team Planning Coordinator: Essential: Strong Microsoft Office skills, particularly Excel Excellent verbal and written communication skills High level of accuracy and attention to detail Strong multitasking and problem solving abilities Full UK driving licence and access to a car Desirable: GCSE or A Level Mathematics (or equivalent) Experience working with multiple stakeholders in a fast paced environment Background in recruitment, workforce planning, scheduling, or coordination Who This Role Will Suit: Individuals with experience in coordination, scheduling, recruitment, or workforce planning Highly organised professionals who thrive in a dynamic, people focused environment Those who enjoy using data and insight to drive effective decision making The Successful Candidate Will Receive Excellent Benefits: 5 weeks' annual leave plus bank holidays Your birthday off Company pension scheme Simply Health medical cover Life assurance (2x salary) Family and friends discounts Opportunities for growth and development within a growing national organisation Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 03, 2026
Full time
Workplace Coordinator Salary: Up to 30,000 per annum (DOE) Location: Bradford, BD17 Hours: 37.5 hours per week Full-time, Permanent Position Our client is now seeking a highly organised and relationship focused Workplace/Team Planning Coordinator to support their Commercial and Senior Leadership Teams. This is a fast paced, analytical role suited to someone who enjoys problem solving, workforce coordination, and working collaboratively to ensure clinics across the UK operate smoothly and efficiently. The Key Responsibilities of the Workplace/Team Planning Coordinator: Coordinate clinic cover for various job roles, ensuring effective workforce planning Build and maintain strong working relationships with locums and colleagues across the business Ensure clinics are staffed efficiently in line with the agreed model Maintain accurate schedules, documentation, and system updates Collaborate closely with the Commercial and People Teams to ensure alignment and data accuracy Manage the locum budget and produce three month forecasts covering clinic requirements and locum spend Identify risks early and propose data driven solutions Respond confidently to short notice staffing requirements and make informed decisions under pressure Provide planning support and reporting to senior leadership The Key Requirements of the Workplace/Team Planning Coordinator: Essential: Strong Microsoft Office skills, particularly Excel Excellent verbal and written communication skills High level of accuracy and attention to detail Strong multitasking and problem solving abilities Full UK driving licence and access to a car Desirable: GCSE or A Level Mathematics (or equivalent) Experience working with multiple stakeholders in a fast paced environment Background in recruitment, workforce planning, scheduling, or coordination Who This Role Will Suit: Individuals with experience in coordination, scheduling, recruitment, or workforce planning Highly organised professionals who thrive in a dynamic, people focused environment Those who enjoy using data and insight to drive effective decision making The Successful Candidate Will Receive Excellent Benefits: 5 weeks' annual leave plus bank holidays Your birthday off Company pension scheme Simply Health medical cover Life assurance (2x salary) Family and friends discounts Opportunities for growth and development within a growing national organisation Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Are you passionate about making a meaningful and lasting difference in the lives of children and young people? Do you have a therapeutic foundation and an understanding of the challenges faced by young people living in residential care?We are looking for a compassionate and committed Therapeutic Practitioner to join our residential care team, supporting children and young people aged 8-18 who have experienced trauma, neglect and disrupted attachments. Our homes offer safe, stable and nurturing environments, where therapeutic relationships, consistency and emotional safety are central to supporting healing, growth and positive outcomes.About UsWe are a values led organisation committed to trauma informed care and therapeutic parenting. Our residential homes are more than places of safety; they are therapeutic environments where children and young people are supported to thrive emotionally, socially and educationally. We work in close partnership with families, social workers and education professionals to ensure a consistent, holistic and child centred approach to care.The RoleWe are looking for a Therapeutic Practitioner to join our residential services, supporting children and young people with complex emotional and developmental needs to achieve positive outcomes.This is a front line residential role based within the home, working directly alongside residential support workers and under the guidance of our clinical team. In addition to delivering therapeutic care, you will provide on shift leadership, acting as a positive role model and source of guidance for colleagues to ensure consistent, trauma informed practice.You will play a key role in creating and maintaining a safe, nurturing, and highly therapeutic environment, promoting emotional safety, trust, and stability for children and young people. You will support staff to deliver high quality care, offer coaching and direction during shifts, and contribute to a culture of reflection, learning, and accountability.Our homes operate 24 hours a day, 7 days a week, and you will work as part of a rota that includes day shifts and sleep in duties, ensuring children and young people receive consistent, responsive care at all times.Therapeutic Practitioners are responsible for delivering high quality, relationship based and trauma informed care, while also contributing to the effective leadership and day to day running of the home, including supporting staff practice, safeguarding standards, and overall service quality.Key responsibilities include:Leadership responsibilities:• Provide visible leadership on shift, ensuring high quality, safe, and person centred care.• Lead and coordinate shifts, including delegation of tasks, prioritisation during busy or crisis periods, and maintaining appropriate staffing ratios and skill mix.• Act as the first point of escalation for staff and make safe, informed decisions in the absence of senior management.• Monitor the quality of staff practice and interactions, offering coaching, mentoring, and constructive feedback.• Undertake supervisions for RCW's in line with regulatory and organisational requirements.• Support staff development through informal observations, reflective discussions, and practice guidance.• Act as safeguarding lead on shift, ensuring concerns are identified, recorded, reported, and escalated appropriately.• Support the management of incidents, including initial reporting and reflective follow up with staff.• Assist the registered manager and care coordinators in the implementation of the statement of purpose.• Ensure ongoing Ofsted compliance and adherence to Cambian policies and procedures.• Support the effective running of the home and complete other reasonable duties as required.Therapeutic and care responsibilities:• Deliver relationship based, trauma informed care to children and young people, including keywork support.• Build consistent, therapeutic relationships that promote emotional safety, resilience, and positive outcomes.• Deliver therapeutic care under clinical supervision, working collaboratively with clinicians, care coordinators, and fellow therapeutic practitioners.• Facilitate key work sessions and contribute to care planning, goal setting, and progress monitoring.• Implement agreed therapeutic strategies and co facilitate groups where appropriate.• Support young people to develop independence and life skills in preparation for future living.• Work collaboratively with families, social workers, and partner agencies.• Role model trauma informed practice and contribute to a therapeutic culture within the home.About YouYou will be committed to relationship based, trauma informed care and motivated by making a genuine difference in children's lives.You will have:• A relevant degree in Psychology, Counselling, Social Work or a related field(a recognised therapeutic qualification is desirable
May 03, 2026
Full time
Are you passionate about making a meaningful and lasting difference in the lives of children and young people? Do you have a therapeutic foundation and an understanding of the challenges faced by young people living in residential care?We are looking for a compassionate and committed Therapeutic Practitioner to join our residential care team, supporting children and young people aged 8-18 who have experienced trauma, neglect and disrupted attachments. Our homes offer safe, stable and nurturing environments, where therapeutic relationships, consistency and emotional safety are central to supporting healing, growth and positive outcomes.About UsWe are a values led organisation committed to trauma informed care and therapeutic parenting. Our residential homes are more than places of safety; they are therapeutic environments where children and young people are supported to thrive emotionally, socially and educationally. We work in close partnership with families, social workers and education professionals to ensure a consistent, holistic and child centred approach to care.The RoleWe are looking for a Therapeutic Practitioner to join our residential services, supporting children and young people with complex emotional and developmental needs to achieve positive outcomes.This is a front line residential role based within the home, working directly alongside residential support workers and under the guidance of our clinical team. In addition to delivering therapeutic care, you will provide on shift leadership, acting as a positive role model and source of guidance for colleagues to ensure consistent, trauma informed practice.You will play a key role in creating and maintaining a safe, nurturing, and highly therapeutic environment, promoting emotional safety, trust, and stability for children and young people. You will support staff to deliver high quality care, offer coaching and direction during shifts, and contribute to a culture of reflection, learning, and accountability.Our homes operate 24 hours a day, 7 days a week, and you will work as part of a rota that includes day shifts and sleep in duties, ensuring children and young people receive consistent, responsive care at all times.Therapeutic Practitioners are responsible for delivering high quality, relationship based and trauma informed care, while also contributing to the effective leadership and day to day running of the home, including supporting staff practice, safeguarding standards, and overall service quality.Key responsibilities include:Leadership responsibilities:• Provide visible leadership on shift, ensuring high quality, safe, and person centred care.• Lead and coordinate shifts, including delegation of tasks, prioritisation during busy or crisis periods, and maintaining appropriate staffing ratios and skill mix.• Act as the first point of escalation for staff and make safe, informed decisions in the absence of senior management.• Monitor the quality of staff practice and interactions, offering coaching, mentoring, and constructive feedback.• Undertake supervisions for RCW's in line with regulatory and organisational requirements.• Support staff development through informal observations, reflective discussions, and practice guidance.• Act as safeguarding lead on shift, ensuring concerns are identified, recorded, reported, and escalated appropriately.• Support the management of incidents, including initial reporting and reflective follow up with staff.• Assist the registered manager and care coordinators in the implementation of the statement of purpose.• Ensure ongoing Ofsted compliance and adherence to Cambian policies and procedures.• Support the effective running of the home and complete other reasonable duties as required.Therapeutic and care responsibilities:• Deliver relationship based, trauma informed care to children and young people, including keywork support.• Build consistent, therapeutic relationships that promote emotional safety, resilience, and positive outcomes.• Deliver therapeutic care under clinical supervision, working collaboratively with clinicians, care coordinators, and fellow therapeutic practitioners.• Facilitate key work sessions and contribute to care planning, goal setting, and progress monitoring.• Implement agreed therapeutic strategies and co facilitate groups where appropriate.• Support young people to develop independence and life skills in preparation for future living.• Work collaboratively with families, social workers, and partner agencies.• Role model trauma informed practice and contribute to a therapeutic culture within the home.About YouYou will be committed to relationship based, trauma informed care and motivated by making a genuine difference in children's lives.You will have:• A relevant degree in Psychology, Counselling, Social Work or a related field(a recognised therapeutic qualification is desirable
Recovery Worker - Community Rehabilitation Team Agenda for Change Band 3 starting at £25,760 pa 37.5 hours per week Fixed term for up to 3 years with the possibility of an extension Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead. We are pleased to announce two posts available in the above role. As a Recovery Worker you will deliver specific components of prescribed care packages under the direct supervision of Care Coordinators and Clinical Leads within the Community Rehabilitation Team. The post holders will provide structured support and practical assistance to service users in order for them to take control over their own lives and engage actively in their own recovery process. We welcome applications from people with lived experience of mental health difficulties, and the service encourages the use of the wisdom gained through personal 'lived' experience - all candidates must have strong values around recovery, social inclusion and diversity. The posts require you to work with service users of all ages (over 18) and to provide a flexible service over 7 days between the hours of 8am and 6pm, Monday to Friday and 9am to 5pm on weekends. Interviews will be held on: 27 th May 2026 As an employee of Touchstone you will benefit from the following: Working for a diverse and inclusive organisation e.g. 36% BME staff, 25% LGBTQ+ staff, 16% staff with a disability. Staff and peer support networks ( as above and many more) 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro rata) Flexible working opportunities Access to HealthHero - Employee Assistance Scheme and Virtual GP service for staff Personal wellbeing and training budget. Access to 24/7 confidential staff helpline. Health and wellbeing activities and fun staff team away days Inclusive maternity and parental policies and pay Additional day of leave as a celebration day or health and wellbeing Learning and personal development opportunities Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, and if appointed you will be required to provide relevant right to work documents at the point of an offer being made to you. Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly BME and LGB and Trans communities and/or people with disabilities who are under represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy.
May 02, 2026
Full time
Recovery Worker - Community Rehabilitation Team Agenda for Change Band 3 starting at £25,760 pa 37.5 hours per week Fixed term for up to 3 years with the possibility of an extension Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead. We are pleased to announce two posts available in the above role. As a Recovery Worker you will deliver specific components of prescribed care packages under the direct supervision of Care Coordinators and Clinical Leads within the Community Rehabilitation Team. The post holders will provide structured support and practical assistance to service users in order for them to take control over their own lives and engage actively in their own recovery process. We welcome applications from people with lived experience of mental health difficulties, and the service encourages the use of the wisdom gained through personal 'lived' experience - all candidates must have strong values around recovery, social inclusion and diversity. The posts require you to work with service users of all ages (over 18) and to provide a flexible service over 7 days between the hours of 8am and 6pm, Monday to Friday and 9am to 5pm on weekends. Interviews will be held on: 27 th May 2026 As an employee of Touchstone you will benefit from the following: Working for a diverse and inclusive organisation e.g. 36% BME staff, 25% LGBTQ+ staff, 16% staff with a disability. Staff and peer support networks ( as above and many more) 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro rata) Flexible working opportunities Access to HealthHero - Employee Assistance Scheme and Virtual GP service for staff Personal wellbeing and training budget. Access to 24/7 confidential staff helpline. Health and wellbeing activities and fun staff team away days Inclusive maternity and parental policies and pay Additional day of leave as a celebration day or health and wellbeing Learning and personal development opportunities Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, and if appointed you will be required to provide relevant right to work documents at the point of an offer being made to you. Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly BME and LGB and Trans communities and/or people with disabilities who are under represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy.
As a Recovery Worker you willdeliver specific components of prescribed care packages under the directsupervision of Care Coordinators and Clinical Leads within the CommunityRehabilitation Team. The post holders will provide structured support andpractical assistance to service users in order for them to take control overtheir own lives and engage actively in their own recovery process. We welcomeapplications from people with lived experience of mental health difficulties,and the service encourages the use of the wisdom gained through personallived experience - all candidates must have strong values around recovery,social inclusion and diversity. The posts require you to work with serviceusers of all ages over 18 and to provide a flexible service over 7 daysbetween the hours of 8am and 6pm, Monday to Friday and 9am to 5pm on weekends. Main duties of the job The role of the Recovery Workeris to deliver specific components of prescribed care packages under the directsupervision of Senior Rehabilitation Practitioners and Clinical Leads. The postholder will provide formalised support and assistance to service users in orderfor them to take control over their own lives and engage actively in theirunique recovery process. We welcome applications frompeople with lived experience of mental health difficulties and the serviceencourages the use of thewisdom gained through personal lived experience, to inspire hope in othersand the belief that recovery is possible for all. Within a relationship ofmutuality the peer support model can facilitate and support information sharingto promote choice, self-determination, and opportunities for the fulfilment ofsocially valued roles with connection to local communities. The post holder will be part ofthe Community Rehabilitation Team and will work into the Level 1 and Level 2inpatient units and in the community with service users that present withcomplex needs. The post requireseffective liaison with service users, carers, and other professionals andagencies as required. It will involvethe provision of psychological based care, offering therapeutic time to adefined client group working at all times within the principles of recovery. The service provision is delivered 7days per week between the hours of 8 6pm, the post holder will be required towork flexibly over these hours About us The Complex Psychosis Pathway provides a whole system approach to Mental Health Rehabilitation and Assertive Community Treatment in Leeds, which includes Newsam Ward 5 (Level 2 Rehab & relocating to Parkside Lodge), Asket Croft and Asket House inpatient settings, (Level 1 Rehab),the Community Rehabilitation Team and Assertive Outreach Team. The pathway also includes Rehabilitation practitioners embedded within the Community Hubs providing early rehabilitative and reablement interventions and enabling transitions for service users between Community Services and more intensive Assertive Outreach and Community Rehabilitation Support. These are clinical delivery services. The pathway includes an out of area /Trust case management role and mental health placement reviewer for people with complex psychosis who are placed inLevel 2 rehabilitation Independent Hospitals outside of the Trust or in funded residential placements. In addition, Leeds Recovery College,Arts and Minds and the Volunteers Service are included within the pathway, providing innovative networks supporting social inclusion and a recovery ethos, while continuing to serve the city wide populations of Leeds, LYPFT and care services directorates. Job responsibilities To have good verbal communicationskills and an excellent understanding of how to build rapport with serviceusers, carers and others as required. To work effectively in amultidisciplinary team, and to have a good understanding of individuals roleswithin the team Will need to understand the possiblebarriers in building a good, effective, professional, empathic relationshipwith service users, and to be aware of strategies to help improvecommunications and relationships Will need to understand the importanceof effective communication and liaison with other agencies and professionals. To contribute to the evaluation of careplans by reporting observations accurately and regularly To at all times promote a positiveimage and the good reputation of the Trust. Toestablish a supportive and respectful relationship with service users. Modelpersonal responsibility, self-awareness, self-belief, self-advocacy, andhopefulness via appropriate and timely relating of own recovery story toinspire and instil confidence in peers. Act as apositive role model showing professional and caring attitudes and behaviourtowards other multidisciplinary team members, service users and carers. To maintain communication and linkswith parent organisation if not directly employed through LYPFT To raiseawareness of recovery language with Trust staff by modelling positive strengthsbased, non-discriminatory, non- jargon, non-medicalised language in all areasof work. To maintain accurate records of clientcare in accordance with set timescales, informing senior clinicians of anychanges in the clients health or social care.To contribute to the evaluation of care plans by reporting observationsand interventions accurately and regularly in case notes. Also to make clear written records inrelation to any task or clinical practice that relates to individual scare e.g.liaison with family members. To contribute to the maintenance of atherapeutic environment and to be proactive in developing positive links withinthe community that will enhance the service user experience Communicate in a positive mannertowards individuals and other organisations who encounter the service. To participate in team meetings asrequired to ensure effective communication and running of the team/service. To ensure the diverse needs of our service users and those who meet ourservices are considered and supported. Person Specification Qualifications Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care or recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and or has personal lived experience. Experience Experience of working with a range of service users with complex mental health needs. Will show a good level of knowledge about community resources and how to help service users access them. To work on a one-to-one basis with clients in their own homes and / or community settings without constant, direct live supervision. A good level of understanding of the recovery model and its application to care packages. To respond well in a crisis situation and understands the need to record/report such situations accurately to senior staff within the team. Understands medication and side effects, also support people to explore options, ask questions and be better informed. Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care/recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and /or has personal lived experience. Understands the importance of holistic and therapeutic care and the role this plays in individuals personal recovery. Understands medication and side effects, also support people to explore options, ask questions and be better informed. To be service user focused/client centred in your approach. To be organized and adaptable, creative, and resourceful in a range of areas. To provide support for the team as required and under the direction of the senior team members. To deliver care which is designed to minimize risk behaviour. Has experience of working with diverse populations and values the work associated to promoting diversity and social inclusion. To participate in decision making processes and carry out agreed plans of care. To manage your own time effectively. To be involved in the process of personal development and supervision. To participate in regular individual and peer supervision. To use initiative by referring appropriate issues in a timely manner to a Senior team members/clinical lead. Involvement in the process of effective risk management including assessment, planning, intervention, and on-going monitoring of risk factors. To carry out tasks relating to an individuals care package under the direction of senior team members such as rehabilitation practitioners. IT literacy skills and the ability to work on electronic care records. The post requires the holder to be able to travel across various city-wide sites. Car driver is desirable. To be able to perform moving and handling interventions in line with trust policy. Participation in the delivery of care plan including attendance and contribution within the meeting and the subsequent care plan. To promote social inclusion for clients by facilitating and supporting access to a variety of community-based opportunities including work, social groups, education, spiritual pursuits, leisure activities to ensure holistic well-being. To support the Community Rehabilitation Team and wider Complex Psychosis Pathway workforce in co-facilitating community-based groups accessed by service users across the whole service . click apply for full job details
May 01, 2026
Full time
As a Recovery Worker you willdeliver specific components of prescribed care packages under the directsupervision of Care Coordinators and Clinical Leads within the CommunityRehabilitation Team. The post holders will provide structured support andpractical assistance to service users in order for them to take control overtheir own lives and engage actively in their own recovery process. We welcomeapplications from people with lived experience of mental health difficulties,and the service encourages the use of the wisdom gained through personallived experience - all candidates must have strong values around recovery,social inclusion and diversity. The posts require you to work with serviceusers of all ages over 18 and to provide a flexible service over 7 daysbetween the hours of 8am and 6pm, Monday to Friday and 9am to 5pm on weekends. Main duties of the job The role of the Recovery Workeris to deliver specific components of prescribed care packages under the directsupervision of Senior Rehabilitation Practitioners and Clinical Leads. The postholder will provide formalised support and assistance to service users in orderfor them to take control over their own lives and engage actively in theirunique recovery process. We welcome applications frompeople with lived experience of mental health difficulties and the serviceencourages the use of thewisdom gained through personal lived experience, to inspire hope in othersand the belief that recovery is possible for all. Within a relationship ofmutuality the peer support model can facilitate and support information sharingto promote choice, self-determination, and opportunities for the fulfilment ofsocially valued roles with connection to local communities. The post holder will be part ofthe Community Rehabilitation Team and will work into the Level 1 and Level 2inpatient units and in the community with service users that present withcomplex needs. The post requireseffective liaison with service users, carers, and other professionals andagencies as required. It will involvethe provision of psychological based care, offering therapeutic time to adefined client group working at all times within the principles of recovery. The service provision is delivered 7days per week between the hours of 8 6pm, the post holder will be required towork flexibly over these hours About us The Complex Psychosis Pathway provides a whole system approach to Mental Health Rehabilitation and Assertive Community Treatment in Leeds, which includes Newsam Ward 5 (Level 2 Rehab & relocating to Parkside Lodge), Asket Croft and Asket House inpatient settings, (Level 1 Rehab),the Community Rehabilitation Team and Assertive Outreach Team. The pathway also includes Rehabilitation practitioners embedded within the Community Hubs providing early rehabilitative and reablement interventions and enabling transitions for service users between Community Services and more intensive Assertive Outreach and Community Rehabilitation Support. These are clinical delivery services. The pathway includes an out of area /Trust case management role and mental health placement reviewer for people with complex psychosis who are placed inLevel 2 rehabilitation Independent Hospitals outside of the Trust or in funded residential placements. In addition, Leeds Recovery College,Arts and Minds and the Volunteers Service are included within the pathway, providing innovative networks supporting social inclusion and a recovery ethos, while continuing to serve the city wide populations of Leeds, LYPFT and care services directorates. Job responsibilities To have good verbal communicationskills and an excellent understanding of how to build rapport with serviceusers, carers and others as required. To work effectively in amultidisciplinary team, and to have a good understanding of individuals roleswithin the team Will need to understand the possiblebarriers in building a good, effective, professional, empathic relationshipwith service users, and to be aware of strategies to help improvecommunications and relationships Will need to understand the importanceof effective communication and liaison with other agencies and professionals. To contribute to the evaluation of careplans by reporting observations accurately and regularly To at all times promote a positiveimage and the good reputation of the Trust. Toestablish a supportive and respectful relationship with service users. Modelpersonal responsibility, self-awareness, self-belief, self-advocacy, andhopefulness via appropriate and timely relating of own recovery story toinspire and instil confidence in peers. Act as apositive role model showing professional and caring attitudes and behaviourtowards other multidisciplinary team members, service users and carers. To maintain communication and linkswith parent organisation if not directly employed through LYPFT To raiseawareness of recovery language with Trust staff by modelling positive strengthsbased, non-discriminatory, non- jargon, non-medicalised language in all areasof work. To maintain accurate records of clientcare in accordance with set timescales, informing senior clinicians of anychanges in the clients health or social care.To contribute to the evaluation of care plans by reporting observationsand interventions accurately and regularly in case notes. Also to make clear written records inrelation to any task or clinical practice that relates to individual scare e.g.liaison with family members. To contribute to the maintenance of atherapeutic environment and to be proactive in developing positive links withinthe community that will enhance the service user experience Communicate in a positive mannertowards individuals and other organisations who encounter the service. To participate in team meetings asrequired to ensure effective communication and running of the team/service. To ensure the diverse needs of our service users and those who meet ourservices are considered and supported. Person Specification Qualifications Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care or recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and or has personal lived experience. Experience Experience of working with a range of service users with complex mental health needs. Will show a good level of knowledge about community resources and how to help service users access them. To work on a one-to-one basis with clients in their own homes and / or community settings without constant, direct live supervision. A good level of understanding of the recovery model and its application to care packages. To respond well in a crisis situation and understands the need to record/report such situations accurately to senior staff within the team. Understands medication and side effects, also support people to explore options, ask questions and be better informed. Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care/recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and /or has personal lived experience. Understands the importance of holistic and therapeutic care and the role this plays in individuals personal recovery. Understands medication and side effects, also support people to explore options, ask questions and be better informed. To be service user focused/client centred in your approach. To be organized and adaptable, creative, and resourceful in a range of areas. To provide support for the team as required and under the direction of the senior team members. To deliver care which is designed to minimize risk behaviour. Has experience of working with diverse populations and values the work associated to promoting diversity and social inclusion. To participate in decision making processes and carry out agreed plans of care. To manage your own time effectively. To be involved in the process of personal development and supervision. To participate in regular individual and peer supervision. To use initiative by referring appropriate issues in a timely manner to a Senior team members/clinical lead. Involvement in the process of effective risk management including assessment, planning, intervention, and on-going monitoring of risk factors. To carry out tasks relating to an individuals care package under the direction of senior team members such as rehabilitation practitioners. IT literacy skills and the ability to work on electronic care records. The post requires the holder to be able to travel across various city-wide sites. Car driver is desirable. To be able to perform moving and handling interventions in line with trust policy. Participation in the delivery of care plan including attendance and contribution within the meeting and the subsequent care plan. To promote social inclusion for clients by facilitating and supporting access to a variety of community-based opportunities including work, social groups, education, spiritual pursuits, leisure activities to ensure holistic well-being. To support the Community Rehabilitation Team and wider Complex Psychosis Pathway workforce in co-facilitating community-based groups accessed by service users across the whole service . click apply for full job details
Job title: SCI Specialist Therapists Contract: 2-year fixed term contract Hours: Full and part-time options negotiable. Working pattern: Monday to Friday, Hours and days to be agreed Location: Milton Keynes Head Office or Home based Salary: £49,193 per annum (pro rata for part time hours) Thank you for your interest in joining this special charity! About the employer This charity is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. They are are the expert guiding voice for life after spinal cord injury. About the Role Our client has three opportunities for spinal cord injury (SCI) specialist therapists to join their organisation. They will be working on a funded project 'Travel without Barriers', with a focus on mentoring the SCI community to travel with confidence and developing training and audit frameworks for transport providers. The employer is looking for specialisms in occupational therapy and physiotherapy. The SCI specialist therapists will support people with spinal cord injury to enable travel confidence by assessing, guiding and teaching all aspects of mobility needs. The prime role will be as part of the 'Travel without Barriers' project. The therapists will mentor people with spinal cord injury to empower people to make journeys. Working closely with the organisation's regional support coordinators, support line team and volunteers to increase knowledge, confidence and skills for the spinal cord injury community to travel. Through telephone, email or face-to-face visits the SCI specialist therapist will offer guidance and advice to these people and/or their family members. The project will also create additional content for the organisation's Travel Hub, showcasing videos, podcasts and information sheets that support people with spinal cord injury to plan and carry out journeys. The SCI specialist therapist will advise and co-create content alongside a freelance content creator as part of this project. They will also be working together to develop audit frameworks and specialist training for transport providers to enable staff in transport settings to better support customers with a spinal cord injury. This training will then be marketed and delivered by the therapists to provide a comprehensive package of accessibility guidance for transport providers. Benefits: Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees) Access to Group pension scheme (6% employer contribution) Access to Group life assurance scheme Access to Healthcare cash plan Access to discounted gym membership Access to Employee assistance programme (EAP) Employee volunteer days Free car parking Investing in their people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development The employer has 2.2 FTE available and would be happy to discuss full or part-time contracts. Fully remote working considered for the right candidate. Closing date: 13 May 2026, 9am Interview date: 21 or 22 May 2026 at Milton Keynes Head Office. As this is a specialist position, you may be invited to attend a screening interview to discuss your clinical background, your interest in the role and what to expect from the recruitment process. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). The employer values diversity. They are committed to providing an inclusive and supportive environment as they believe diversity fosters a more innovative, creative, and caring culture. The charity is striving to create a culture that fully represents all the communities they serve. They are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. Disabled candidates who meet the standard job criteria will be offered a guaranteed interview. No agencies please.
May 01, 2026
Full time
Job title: SCI Specialist Therapists Contract: 2-year fixed term contract Hours: Full and part-time options negotiable. Working pattern: Monday to Friday, Hours and days to be agreed Location: Milton Keynes Head Office or Home based Salary: £49,193 per annum (pro rata for part time hours) Thank you for your interest in joining this special charity! About the employer This charity is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. They are are the expert guiding voice for life after spinal cord injury. About the Role Our client has three opportunities for spinal cord injury (SCI) specialist therapists to join their organisation. They will be working on a funded project 'Travel without Barriers', with a focus on mentoring the SCI community to travel with confidence and developing training and audit frameworks for transport providers. The employer is looking for specialisms in occupational therapy and physiotherapy. The SCI specialist therapists will support people with spinal cord injury to enable travel confidence by assessing, guiding and teaching all aspects of mobility needs. The prime role will be as part of the 'Travel without Barriers' project. The therapists will mentor people with spinal cord injury to empower people to make journeys. Working closely with the organisation's regional support coordinators, support line team and volunteers to increase knowledge, confidence and skills for the spinal cord injury community to travel. Through telephone, email or face-to-face visits the SCI specialist therapist will offer guidance and advice to these people and/or their family members. The project will also create additional content for the organisation's Travel Hub, showcasing videos, podcasts and information sheets that support people with spinal cord injury to plan and carry out journeys. The SCI specialist therapist will advise and co-create content alongside a freelance content creator as part of this project. They will also be working together to develop audit frameworks and specialist training for transport providers to enable staff in transport settings to better support customers with a spinal cord injury. This training will then be marketed and delivered by the therapists to provide a comprehensive package of accessibility guidance for transport providers. Benefits: Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees) Access to Group pension scheme (6% employer contribution) Access to Group life assurance scheme Access to Healthcare cash plan Access to discounted gym membership Access to Employee assistance programme (EAP) Employee volunteer days Free car parking Investing in their people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development The employer has 2.2 FTE available and would be happy to discuss full or part-time contracts. Fully remote working considered for the right candidate. Closing date: 13 May 2026, 9am Interview date: 21 or 22 May 2026 at Milton Keynes Head Office. As this is a specialist position, you may be invited to attend a screening interview to discuss your clinical background, your interest in the role and what to expect from the recruitment process. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). The employer values diversity. They are committed to providing an inclusive and supportive environment as they believe diversity fosters a more innovative, creative, and caring culture. The charity is striving to create a culture that fully represents all the communities they serve. They are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. Disabled candidates who meet the standard job criteria will be offered a guaranteed interview. No agencies please.
Services Coordinator Hours of work: Full-Time, 37.5 per week (5 days per week) Contract: Permanent Salary: £28,000 per annum Location: Cambridge CB4 About The Employer Our client work with people who are homeless, at risk of homelessness or with a history of homelessness. They provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. The organisation is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades they have continued to grow and adapt to meet the needs of the homeless community. About you and the Role As the operational lead of the services area, the Services Coordinator ensures the seamless delivery of daily welfare services (inductions, showers, meals, laundry, activities) while providing proactive, trauma-informed caseload management to transition service users from crisis to stable housing. This role bridges immediate care with long-term strategic action, developing partnerships, signposting, improving service efficiency, and fostering positive, sustainable life changes for Cambridge's homeless community. Key Responsibilities To work alongside the Services Manager to coordinate, maintain and further develop a service user led, trauma informed support and welfare service, often coordinating the functioning of the services area to ensure all runs efficiently, as well as contributing to the development of new and ongoing activities timetables. Provide welfare and accommodation-based support to service users including those that have complex needs, to help them build independence. Conducting inductions and needs assessments, creating individualised support plans, liaising with project worker team and monitoring progress for service users, including those with complex needs. Source safe accommodation, actively prevent homelessness through advocacy and signposting. To develop, promote partnerships with external agencies to help connect service users to essential services, promote the organisation's services to stakeholders through professional forums and meetings. Leading a daily team briefing with Services Manager overseeing the session providing a structured approach that balances operational updates, strategic oversight, raising concerns and discussing awareness of priorities, adhering to safeguarding procedures for vulnerable adults and managing challenging behaviour. To support the delivery of a learning and development service providing opportunities for service users to access to employment, learning and cultural opportunities that help promote self development To work in partnership with other organisations to deliver or to facilitate the delivery of services to meet the needs of service users for improved health and wellbeing, housing support, debt support and improved quality of life. To work with the Services Manager, CEO and other Managers to ensure that the delivery of the service meets funders requirements, achieves agreed outcomes and to assist with the timely delivery of monitoring reports for funders and stakeholders Maintaining accurate records that are uploaded to Inform in a timely way, documenting the support service provided to service users. Ensure that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports to funders and supplying timely information to support funding applications. One of the core values at the organisation is to recognise and reward their staff as their greatest asset. They realise that it's their people who have helped them to become a well-respected charity that helps to make a positive change to homeless people's lives. They want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people. If you choose to work with the organisation, you will find that they offer: Benefits - You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. A supported work environment - You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. Training - The employer recognises the importance of having a motivated and effective staff team. They offer on-going training to support you in your role. Closing date: Monday 18th May, 2026 Interviews will be taking place between the 26th - 29th May 2026 Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). This role requires a Disclosure and Barring Service (DBS) check. The employer is committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. They make selection decisions based on personal merit and an objective assessment against the criteria required for the post. They do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. No agencies please.
May 01, 2026
Full time
Services Coordinator Hours of work: Full-Time, 37.5 per week (5 days per week) Contract: Permanent Salary: £28,000 per annum Location: Cambridge CB4 About The Employer Our client work with people who are homeless, at risk of homelessness or with a history of homelessness. They provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. The organisation is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades they have continued to grow and adapt to meet the needs of the homeless community. About you and the Role As the operational lead of the services area, the Services Coordinator ensures the seamless delivery of daily welfare services (inductions, showers, meals, laundry, activities) while providing proactive, trauma-informed caseload management to transition service users from crisis to stable housing. This role bridges immediate care with long-term strategic action, developing partnerships, signposting, improving service efficiency, and fostering positive, sustainable life changes for Cambridge's homeless community. Key Responsibilities To work alongside the Services Manager to coordinate, maintain and further develop a service user led, trauma informed support and welfare service, often coordinating the functioning of the services area to ensure all runs efficiently, as well as contributing to the development of new and ongoing activities timetables. Provide welfare and accommodation-based support to service users including those that have complex needs, to help them build independence. Conducting inductions and needs assessments, creating individualised support plans, liaising with project worker team and monitoring progress for service users, including those with complex needs. Source safe accommodation, actively prevent homelessness through advocacy and signposting. To develop, promote partnerships with external agencies to help connect service users to essential services, promote the organisation's services to stakeholders through professional forums and meetings. Leading a daily team briefing with Services Manager overseeing the session providing a structured approach that balances operational updates, strategic oversight, raising concerns and discussing awareness of priorities, adhering to safeguarding procedures for vulnerable adults and managing challenging behaviour. To support the delivery of a learning and development service providing opportunities for service users to access to employment, learning and cultural opportunities that help promote self development To work in partnership with other organisations to deliver or to facilitate the delivery of services to meet the needs of service users for improved health and wellbeing, housing support, debt support and improved quality of life. To work with the Services Manager, CEO and other Managers to ensure that the delivery of the service meets funders requirements, achieves agreed outcomes and to assist with the timely delivery of monitoring reports for funders and stakeholders Maintaining accurate records that are uploaded to Inform in a timely way, documenting the support service provided to service users. Ensure that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports to funders and supplying timely information to support funding applications. One of the core values at the organisation is to recognise and reward their staff as their greatest asset. They realise that it's their people who have helped them to become a well-respected charity that helps to make a positive change to homeless people's lives. They want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people. If you choose to work with the organisation, you will find that they offer: Benefits - You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. A supported work environment - You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. Training - The employer recognises the importance of having a motivated and effective staff team. They offer on-going training to support you in your role. Closing date: Monday 18th May, 2026 Interviews will be taking place between the 26th - 29th May 2026 Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). This role requires a Disclosure and Barring Service (DBS) check. The employer is committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. They make selection decisions based on personal merit and an objective assessment against the criteria required for the post. They do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. No agencies please.
