Location: Fareham Salary: £ DOE + commission Hours: Monday - Friday 8.30am - 5pm (1 hour lunch), office based; hybrid working after probation, 3 days in the office, 2 days at home (Tuesday & Friday) Benefits: Ongoing training, 25 days holidays + bank hols (opportunity to buy more holiday), auto enrolment pension, great social team environment Aspire Jobs are working with a well-established and growing client in Fareham who are looking to recruit an experienced Insurance Account Handler to join their team. The Role You will manage a portfolio of clients, handling: New business, renewals and policy adjustments Client communications and relationship building Market presentations to secure best premium and cover Accurate documentation and system updates Occasional travel to other offices may be required, so a full driving licence and your own transport is essential. About You Experience in a similar insurance account handler role Background in personal lines or motor insurance (minimum) Target-driven with a proactive sales approach Comfortable handling both renewals and new business Strong organisation and communication skills Key Responsibilities Achieve new business and renewal targets Proactively generate sales opportunities Maintain high customer service standards (90%+ satisfaction target) Handle complaints in line with FCA guidelines Ensure renewals and documentation are processed accurately and on time Build long-term client relationships (90% retention target)
May 08, 2026
Full time
Location: Fareham Salary: £ DOE + commission Hours: Monday - Friday 8.30am - 5pm (1 hour lunch), office based; hybrid working after probation, 3 days in the office, 2 days at home (Tuesday & Friday) Benefits: Ongoing training, 25 days holidays + bank hols (opportunity to buy more holiday), auto enrolment pension, great social team environment Aspire Jobs are working with a well-established and growing client in Fareham who are looking to recruit an experienced Insurance Account Handler to join their team. The Role You will manage a portfolio of clients, handling: New business, renewals and policy adjustments Client communications and relationship building Market presentations to secure best premium and cover Accurate documentation and system updates Occasional travel to other offices may be required, so a full driving licence and your own transport is essential. About You Experience in a similar insurance account handler role Background in personal lines or motor insurance (minimum) Target-driven with a proactive sales approach Comfortable handling both renewals and new business Strong organisation and communication skills Key Responsibilities Achieve new business and renewal targets Proactively generate sales opportunities Maintain high customer service standards (90%+ satisfaction target) Handle complaints in line with FCA guidelines Ensure renewals and documentation are processed accurately and on time Build long-term client relationships (90% retention target)
Complaints Handler - Financial Services (Remote) Salary: From £30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026 Must have minimum 12 months complaints experience in a financial services environment. About the Role We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development. You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage. Training & Development 2 weeks initial training 2 weeks Grad Bay supported environment Ongoing development through structured training and coaching Key Responsibilities Handle and resolve customer complaints in line with regulatory requirements and internal policies Investigate complex cases, ensuring fair and timely outcomes within SLA deadlines Communicate clearly with customers via phone, email, and written correspondence Prepare reports, letters, and case documentation to a high standard Manage multiple cases effectively, prioritising workload and deadlines Identify potential customer retention or improvement opportunities Maintain accurate records and produce data-driven reports Adhere to compliance frameworks, risk controls, and internal procedures at all times Essential Experience Minimum 12 months' complaint handling experience in a UK financial services regulated environment Strong verbal and written communication skills Excellent telephone manner with the ability to build rapport and trust Proven ability to manage workloads and meet deadlines Skilled in objection handling while maintaining professionalism Background Checks All offers are subject to satisfactory completion of: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions Checks Any additional role-related screening Why Join Us? Fully remote working Structured onboarding and support Competitive salary Opportunity to grow within a regulated financial services environment Dynamic and fast-paced role with real impact Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
May 08, 2026
Full time
Complaints Handler - Financial Services (Remote) Salary: From £30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026 Must have minimum 12 months complaints experience in a financial services environment. About the Role We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development. You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage. Training & Development 2 weeks initial training 2 weeks Grad Bay supported environment Ongoing development through structured training and coaching Key Responsibilities Handle and resolve customer complaints in line with regulatory requirements and internal policies Investigate complex cases, ensuring fair and timely outcomes within SLA deadlines Communicate clearly with customers via phone, email, and written correspondence Prepare reports, letters, and case documentation to a high standard Manage multiple cases effectively, prioritising workload and deadlines Identify potential customer retention or improvement opportunities Maintain accurate records and produce data-driven reports Adhere to compliance frameworks, risk controls, and internal procedures at all times Essential Experience Minimum 12 months' complaint handling experience in a UK financial services regulated environment Strong verbal and written communication skills Excellent telephone manner with the ability to build rapport and trust Proven ability to manage workloads and meet deadlines Skilled in objection handling while maintaining professionalism Background Checks All offers are subject to satisfactory completion of: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions Checks Any additional role-related screening Why Join Us? Fully remote working Structured onboarding and support Competitive salary Opportunity to grow within a regulated financial services environment Dynamic and fast-paced role with real impact Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Complaints Handler - Banking & Financial Services (Remote) We are currently recruiting on behalf of a leading client for multiple Complaints Handler roles within a Banking & Financial Services environment. Our client is recognised for delivering outstanding customer experience and is looking to strengthen their Financial Services complaints team due to continued growth. Start Dates: Various throughout 2026 Salary: From 30,000 per annum Location: Work From Home Training: 2 weeks training + 2 weeks Grad Bay Contract: Permanent, Full Time (40 hours) - fully flexible required Job Profile Summary We are looking for a highly motivated individual who consistently delivers on customer promises and demonstrates strong knowledge of products, policies, and procedures across Financial Services workstreams. This Complaints Handler role involves working across medium complexity and regulated cases, ensuring all decisions are clearly communicated and understood by customers. Successful candidates will be confident working in a fast-paced Financial Services environment, adapting to change and managing multiple priorities effectively. You will ensure full adherence to policies, training & competence schemes, and risk frameworks at all times, while delivering excellent service in the resolution of complaints within SLAs and deadlines. Client values must be demonstrated at all times. Job Description A Complaints Handler will work within standard compliance processes, systems, and procedures, reporting any non-compliance issues appropriately. A Complaints Handler will prepare routine correspondence, reports, and documentation, ensuring accuracy and follow-up on outstanding issues. A Complaints Handler will investigate and resolve customer complaints, handling complex queries and ensuring fair outcomes in line with Financial Services regulations. A Complaints Handler will gather and input data from multiple sources to produce accurate reporting and case updates. A Complaints Handler will communicate with customers across multiple channels including phone, email, and written correspondence. Financial Services responsibilities include maintaining regulatory compliance, adhering to FCA requirements, and ensuring all complaint handling is completed fairly and within guidelines. Essential Experience: Minimum 12 months complaint handling experience in a regulated Financial Services environment in the UK Strong communication skills, both written and verbal Confident telephone manner with ability to build rapport and support customers effectively Excellent organisational skills with ability to manage workload and deadlines Strong objection handling skills while maintaining professionalism Background Checks: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Other associated screening Values we look for: Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship Don't wait, apply for your next exciting move! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
May 07, 2026
Full time
Complaints Handler - Banking & Financial Services (Remote) We are currently recruiting on behalf of a leading client for multiple Complaints Handler roles within a Banking & Financial Services environment. Our client is recognised for delivering outstanding customer experience and is looking to strengthen their Financial Services complaints team due to continued growth. Start Dates: Various throughout 2026 Salary: From 30,000 per annum Location: Work From Home Training: 2 weeks training + 2 weeks Grad Bay Contract: Permanent, Full Time (40 hours) - fully flexible required Job Profile Summary We are looking for a highly motivated individual who consistently delivers on customer promises and demonstrates strong knowledge of products, policies, and procedures across Financial Services workstreams. This Complaints Handler role involves working across medium complexity and regulated cases, ensuring all decisions are clearly communicated and understood by customers. Successful candidates will be confident working in a fast-paced Financial Services environment, adapting to change and managing multiple priorities effectively. You will ensure full adherence to policies, training & competence schemes, and risk frameworks at all times, while delivering excellent service in the resolution of complaints within SLAs and deadlines. Client values must be demonstrated at all times. Job Description A Complaints Handler will work within standard compliance processes, systems, and procedures, reporting any non-compliance issues appropriately. A Complaints Handler will prepare routine correspondence, reports, and documentation, ensuring accuracy and follow-up on outstanding issues. A Complaints Handler will investigate and resolve customer complaints, handling complex queries and ensuring fair outcomes in line with Financial Services regulations. A Complaints Handler will gather and input data from multiple sources to produce accurate reporting and case updates. A Complaints Handler will communicate with customers across multiple channels including phone, email, and written correspondence. Financial Services responsibilities include maintaining regulatory compliance, adhering to FCA requirements, and ensuring all complaint handling is completed fairly and within guidelines. Essential Experience: Minimum 12 months complaint handling experience in a regulated Financial Services environment in the UK Strong communication skills, both written and verbal Confident telephone manner with ability to build rapport and support customers effectively Excellent organisational skills with ability to manage workload and deadlines Strong objection handling skills while maintaining professionalism Background Checks: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Other associated screening Values we look for: Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship Don't wait, apply for your next exciting move! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Complaints Handler - Remote Banking & Financial Services Salary 30,000 Work from home from day one! Contract: Permanent, Full Time (40hrs), between the hours of 8am - 8pm, Monday to Saturday Start Dates: Various from 1st of June onwards My client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Training: 2 weeks then 2 weeks Grad Bay Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
May 07, 2026
Full time
Complaints Handler - Remote Banking & Financial Services Salary 30,000 Work from home from day one! Contract: Permanent, Full Time (40hrs), between the hours of 8am - 8pm, Monday to Saturday Start Dates: Various from 1st of June onwards My client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Training: 2 weeks then 2 weeks Grad Bay Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Are you passionate about delivering exceptional customer experiences and turning challenges into positive outcomes? We re looking for a Complaints Handler to join our team and play a key role in resolving customer concerns with empathy, professionalism, and precision. To be considered for the role, you ll require the following essentials: We re seeking someone with previous experience in customer service or complaint resolution, ideally in a fast-paced environment. You ll be confident managing multiple cases at once, with strong attention to detail and excellent written and verbal communication skills. A Level 3 qualification in Customer Service is desirable Familiarity with Microsoft Office and web-based systems is important, and knowledge of consumer rights or relevant legislation would be a bonus. Most importantly, you ll bring empathy, resilience, and a genuine commitment to delivering world-class service even in challenging situations. Within this position, you ll also be: Taking full ownership of customer complaints seeing each case through from start to successful resolution. Investigating issues in depth, using root-cause analysis and collaborating with internal teams to ensure fair and effective outcomes for both our customers and the business. Managing a variety of communication channels, including calls, emails, web enquiries, and social media, prioritising your workload while maintaining a high standard of service. Clear, professional communication will be at the heart of everything you do, keeping customers and stakeholders informed every step of the way. Working closely with our legal team on escalated cases, ensuring all complaints are handled compliantly and accurately. Contributing to continuous improvement by sharing insights and feedback with senior colleagues, helping us refine our processes and enhance the customer journey. Salary & Working Hours Salary is £29,760 plus bonus Working hours are Monday Friday, shifts between 8am and 5.30pm with an occasional Saturday 25 days holiday plus Banks Amazing benefits package including award winning pension scheme, free onsite parking, subsidised private healthcare, ongoing professional development opportunities and a health and wellbeing scheme amongst others. Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
May 06, 2026
Full time
Are you passionate about delivering exceptional customer experiences and turning challenges into positive outcomes? We re looking for a Complaints Handler to join our team and play a key role in resolving customer concerns with empathy, professionalism, and precision. To be considered for the role, you ll require the following essentials: We re seeking someone with previous experience in customer service or complaint resolution, ideally in a fast-paced environment. You ll be confident managing multiple cases at once, with strong attention to detail and excellent written and verbal communication skills. A Level 3 qualification in Customer Service is desirable Familiarity with Microsoft Office and web-based systems is important, and knowledge of consumer rights or relevant legislation would be a bonus. Most importantly, you ll bring empathy, resilience, and a genuine commitment to delivering world-class service even in challenging situations. Within this position, you ll also be: Taking full ownership of customer complaints seeing each case through from start to successful resolution. Investigating issues in depth, using root-cause analysis and collaborating with internal teams to ensure fair and effective outcomes for both our customers and the business. Managing a variety of communication channels, including calls, emails, web enquiries, and social media, prioritising your workload while maintaining a high standard of service. Clear, professional communication will be at the heart of everything you do, keeping customers and stakeholders informed every step of the way. Working closely with our legal team on escalated cases, ensuring all complaints are handled compliantly and accurately. Contributing to continuous improvement by sharing insights and feedback with senior colleagues, helping us refine our processes and enhance the customer journey. Salary & Working Hours Salary is £29,760 plus bonus Working hours are Monday Friday, shifts between 8am and 5.30pm with an occasional Saturday 25 days holiday plus Banks Amazing benefits package including award winning pension scheme, free onsite parking, subsidised private healthcare, ongoing professional development opportunities and a health and wellbeing scheme amongst others. Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using AI to help insurers process Claims in record time. Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome. To be considered for this role you must have proven Insurance complaints experience within at least one of the following sectors: Automotive - Property - Travel - Gadget/Warranty - Pet This role is ideal for: An experienced complaints specialist who wants real ownership in a high-growth environment A senior insurance claims handler ready to specialise and build a function from scratch The Role: Own your specialist function end to end with high autonomy Investigate, build cases, and drive outcomes across the claims portfolio Develop and improve processes, templates, and workflows as the function scales Coach claims handlers on identifying relevant opportunities at the point of claim Track and report on performance metrics for your function Attend client meetings as a domain expert in your specialism Maintain accurate records for audit, compliance, and client reporting The Person: Based anywhere within the UK or Ireland with work authorisation At least 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance Strong organisation and ability to prioritise independently Comfortable using data to make decisions Team-oriented, hardworking, and ambitious Experience leading, mentoring, or coaching others is beneficial Startup or high-growth experience is a plus This is a full time Permanent fully remote position offering an annual salary of 45,000 - 55,000 + 15% Bonus + Equity as well as very attractive company benefits. The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
May 06, 2026
Full time
Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using AI to help insurers process Claims in record time. Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome. To be considered for this role you must have proven Insurance complaints experience within at least one of the following sectors: Automotive - Property - Travel - Gadget/Warranty - Pet This role is ideal for: An experienced complaints specialist who wants real ownership in a high-growth environment A senior insurance claims handler ready to specialise and build a function from scratch The Role: Own your specialist function end to end with high autonomy Investigate, build cases, and drive outcomes across the claims portfolio Develop and improve processes, templates, and workflows as the function scales Coach claims handlers on identifying relevant opportunities at the point of claim Track and report on performance metrics for your function Attend client meetings as a domain expert in your specialism Maintain accurate records for audit, compliance, and client reporting The Person: Based anywhere within the UK or Ireland with work authorisation At least 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance Strong organisation and ability to prioritise independently Comfortable using data to make decisions Team-oriented, hardworking, and ambitious Experience leading, mentoring, or coaching others is beneficial Startup or high-growth experience is a plus This is a full time Permanent fully remote position offering an annual salary of 45,000 - 55,000 + 15% Bonus + Equity as well as very attractive company benefits. The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Finance Case Handler/Complaint Handler, hybrid Our client is looking to hire a Remediation/Case Handler to investigate customer cases as part of a remediation, redress and or complaints programme of work. The successful candidate will work to assess eligibility, potential detriment to the customer and appropriate compensation click apply for full job details
May 05, 2026
Contractor
Finance Case Handler/Complaint Handler, hybrid Our client is looking to hire a Remediation/Case Handler to investigate customer cases as part of a remediation, redress and or complaints programme of work. The successful candidate will work to assess eligibility, potential detriment to the customer and appropriate compensation click apply for full job details
Customer Complaints and Retention Advisor Chandlers ford Competitive salary Dynamite Recruitment is working in partnership with a leading Fire and Security business which is growing rapidly- currently they have over 800 staff nationwide They have a track record of providing fantastic opportunities to candidates throughout the country. Due to their expanding team and client base, they are now seeking a Customer Experience and Retention Advisor Your responsibilities as a Customer Complaints and Retention Advisor: To deal with all escalated complaints and escalated retentions opportunities that come into the customer service team, assisting Customer Service Advisors, being a source of experience and support, doing this all within the timescale agreed in our Service Level Agreements (SLA's). Ensure all complaints and retentions are closed down correctly as per the process. To manage the customer experience mailbox as part of a team. Ensure the data in Microsoft Dynamics NAV (NAV) is updated in order to resolve your complaint/retention, speaking to the CST Data & Onboarding Team where needed. To send the customer satisfaction survey on a weekly basis and ensure the report is pulled monthly and cascade to key stakeholders. To make outbound customer care calls to obtain real life information from our customers on our service delivery, ensuring any issues are resolved either at the point of call or as soon as reasonably practicable. Contact customers who have completed the survey whether their response be positive or negative. Complete the customer satisfaction survey KPI's on a monthly basis. Send monthly complaints data to relevant managerial departments to highlight trends and allow for business improvement. Highlight to stakeholders any worrying trends or issues that will affect our customers or the business objectives. To introduce our customers to other products and services we offer and therefore increase sales. To have a good understanding of Fire & Security Products to assist in the management of the account, your commerciality, and positive views the customer has about Churches. To answer the phone to assist with overflow calls from the wider Customer Service team in the event of catastrophic staffing issues or a business continuity event. Assist in audits ensuring the company maintains existing accreditations and to support the attainment of aspiring accreditations. To utilise your calendar to manage your day and tasks. To have excellent liaison and communication to all customers and departments. Please apply or contact Flo at (url removed)
May 05, 2026
Full time
Customer Complaints and Retention Advisor Chandlers ford Competitive salary Dynamite Recruitment is working in partnership with a leading Fire and Security business which is growing rapidly- currently they have over 800 staff nationwide They have a track record of providing fantastic opportunities to candidates throughout the country. Due to their expanding team and client base, they are now seeking a Customer Experience and Retention Advisor Your responsibilities as a Customer Complaints and Retention Advisor: To deal with all escalated complaints and escalated retentions opportunities that come into the customer service team, assisting Customer Service Advisors, being a source of experience and support, doing this all within the timescale agreed in our Service Level Agreements (SLA's). Ensure all complaints and retentions are closed down correctly as per the process. To manage the customer experience mailbox as part of a team. Ensure the data in Microsoft Dynamics NAV (NAV) is updated in order to resolve your complaint/retention, speaking to the CST Data & Onboarding Team where needed. To send the customer satisfaction survey on a weekly basis and ensure the report is pulled monthly and cascade to key stakeholders. To make outbound customer care calls to obtain real life information from our customers on our service delivery, ensuring any issues are resolved either at the point of call or as soon as reasonably practicable. Contact customers who have completed the survey whether their response be positive or negative. Complete the customer satisfaction survey KPI's on a monthly basis. Send monthly complaints data to relevant managerial departments to highlight trends and allow for business improvement. Highlight to stakeholders any worrying trends or issues that will affect our customers or the business objectives. To introduce our customers to other products and services we offer and therefore increase sales. To have a good understanding of Fire & Security Products to assist in the management of the account, your commerciality, and positive views the customer has about Churches. To answer the phone to assist with overflow calls from the wider Customer Service team in the event of catastrophic staffing issues or a business continuity event. Assist in audits ensuring the company maintains existing accreditations and to support the attainment of aspiring accreditations. To utilise your calendar to manage your day and tasks. To have excellent liaison and communication to all customers and departments. Please apply or contact Flo at (url removed)
About Us: Sort Legal, part of Sort Group, is a trusted conveyancing specialist, committed to providing efficient, high-quality services across all residential property transactions. We are looking for an experienced Conveyancing Case Handler to join our team in South Shields. This role is ideal for a skilled professional ready to take ownership of their caseload while mentoring junior team members. Role Overview: As a Conveyancing Case Handler, you will manage your own caseload of freehold and registered sale and purchase transactions, ensuring matters are handled promptly and in line with service-level agreements (SLAs). You will also supervise and guide Conveyancing Assistants, ensuring regulatory compliance and high standards throughout the conveyancing process. Requirements Key Responsibilities: Manage your own caseload, ensuring timely and efficient handling of transactions. Supervise Conveyancing Assistants, reviewing sales files, and signing off contracts, exchanges, and completions. Handle key stages of purchase transactions, including title approval, raising and resolving enquiries, and reporting to clients. Ensure compliance with all regulatory requirements and SLA commitments. Conduct regular file reviews to ensure cases are progressing appropriately. Act as the first point of contact for client and introducer complaints, resolving concerns promptly. Skills and Experience Required: A minimum of two years' experience handling your own caseload of freehold and registered sale and purchase transactions. Experience with leasehold, transfer of equity, and transactions involving existing mortgages (desirable). Strong knowledge of conveyancing regulations, including the CLC Code of Conduct, money laundering, and data protection laws. Excellent attention to detail, organisational skills, and the ability to prioritise under pressure. Strong IT skills and experience with case management systems. A collaborative team player with an assertive, calm, and professional approach. Desirable: Licensed Conveyancer or Solicitor qualification. Benefits Competitive salary up to £50,000, based on experience. Opportunities for career progression within a supportive and collaborative work environment. Ongoing training to enhance your conveyancing expertise. Top 50 Apprenticeship Employer () If you're a motivated conveyancing professional ready to take the next step in your career, we'd love to hear from you. Apply today and join the team at Sort Legal!
May 03, 2026
Full time
About Us: Sort Legal, part of Sort Group, is a trusted conveyancing specialist, committed to providing efficient, high-quality services across all residential property transactions. We are looking for an experienced Conveyancing Case Handler to join our team in South Shields. This role is ideal for a skilled professional ready to take ownership of their caseload while mentoring junior team members. Role Overview: As a Conveyancing Case Handler, you will manage your own caseload of freehold and registered sale and purchase transactions, ensuring matters are handled promptly and in line with service-level agreements (SLAs). You will also supervise and guide Conveyancing Assistants, ensuring regulatory compliance and high standards throughout the conveyancing process. Requirements Key Responsibilities: Manage your own caseload, ensuring timely and efficient handling of transactions. Supervise Conveyancing Assistants, reviewing sales files, and signing off contracts, exchanges, and completions. Handle key stages of purchase transactions, including title approval, raising and resolving enquiries, and reporting to clients. Ensure compliance with all regulatory requirements and SLA commitments. Conduct regular file reviews to ensure cases are progressing appropriately. Act as the first point of contact for client and introducer complaints, resolving concerns promptly. Skills and Experience Required: A minimum of two years' experience handling your own caseload of freehold and registered sale and purchase transactions. Experience with leasehold, transfer of equity, and transactions involving existing mortgages (desirable). Strong knowledge of conveyancing regulations, including the CLC Code of Conduct, money laundering, and data protection laws. Excellent attention to detail, organisational skills, and the ability to prioritise under pressure. Strong IT skills and experience with case management systems. A collaborative team player with an assertive, calm, and professional approach. Desirable: Licensed Conveyancer or Solicitor qualification. Benefits Competitive salary up to £50,000, based on experience. Opportunities for career progression within a supportive and collaborative work environment. Ongoing training to enhance your conveyancing expertise. Top 50 Apprenticeship Employer () If you're a motivated conveyancing professional ready to take the next step in your career, we'd love to hear from you. Apply today and join the team at Sort Legal!
About Us: Sort Legal, part of Sort Group, is a trusted conveyancing specialist, committed to providing efficient, high-quality services across all residential property transactions. We are looking for an experienced Conveyancing Case Handler to join our team in Cardiff, located around the Cardiff Bay area. This role is ideal for a skilled professional ready to take ownership of their caseload while mentoring junior team members. Role Overview: As a Conveyancing Case Handler, you will manage your own caseload of freehold and registered sale and purchase transactions, ensuring matters are handled promptly and in line with service-level agreements (SLAs). You will also supervise and guide Conveyancing Assistants, ensuring regulatory compliance and high standards throughout the conveyancing process. Requirements Key Responsibilities: Manage your own caseload, ensuring timely and efficient handling of transactions. Supervise Conveyancing Assistants, reviewing sales files, and signing off contracts, exchanges, and completions. Handle key stages of purchase transactions, including title approval, raising and resolving enquiries, and reporting to clients. Ensure compliance with all regulatory requirements and SLA commitments. Conduct regular file reviews to ensure cases are progressing appropriately. Act as the first point of contact for client and introducer complaints, resolving concerns promptly. Skills and Experience Required: A minimum of two years' experience handling your own caseload of freehold and registered sale and purchase transactions. Experience with leasehold, transfer of equity, and transactions involving existing mortgages (desirable). Strong knowledge of conveyancing regulations, including the CLC Code of Conduct, money laundering, and data protection laws. Excellent attention to detail, organisational skills, and the ability to prioritise under pressure. Strong IT skills and experience with case management systems. A collaborative team player with an assertive, calm, and professional approach. Desirable: Licensed Conveyancer or Solicitor qualification. Benefits Competitive salary up to £50,000, based on experience. Opportunities for career progression within a supportive and collaborative work environment. Ongoing training to enhance your conveyancing expertise. Top 50 Apprenticeship Employer () If you're a motivated conveyancing professional ready to take the next step in your career, we'd love to hear from you. Apply today and join the team at Sort Legal!
May 03, 2026
Full time
About Us: Sort Legal, part of Sort Group, is a trusted conveyancing specialist, committed to providing efficient, high-quality services across all residential property transactions. We are looking for an experienced Conveyancing Case Handler to join our team in Cardiff, located around the Cardiff Bay area. This role is ideal for a skilled professional ready to take ownership of their caseload while mentoring junior team members. Role Overview: As a Conveyancing Case Handler, you will manage your own caseload of freehold and registered sale and purchase transactions, ensuring matters are handled promptly and in line with service-level agreements (SLAs). You will also supervise and guide Conveyancing Assistants, ensuring regulatory compliance and high standards throughout the conveyancing process. Requirements Key Responsibilities: Manage your own caseload, ensuring timely and efficient handling of transactions. Supervise Conveyancing Assistants, reviewing sales files, and signing off contracts, exchanges, and completions. Handle key stages of purchase transactions, including title approval, raising and resolving enquiries, and reporting to clients. Ensure compliance with all regulatory requirements and SLA commitments. Conduct regular file reviews to ensure cases are progressing appropriately. Act as the first point of contact for client and introducer complaints, resolving concerns promptly. Skills and Experience Required: A minimum of two years' experience handling your own caseload of freehold and registered sale and purchase transactions. Experience with leasehold, transfer of equity, and transactions involving existing mortgages (desirable). Strong knowledge of conveyancing regulations, including the CLC Code of Conduct, money laundering, and data protection laws. Excellent attention to detail, organisational skills, and the ability to prioritise under pressure. Strong IT skills and experience with case management systems. A collaborative team player with an assertive, calm, and professional approach. Desirable: Licensed Conveyancer or Solicitor qualification. Benefits Competitive salary up to £50,000, based on experience. Opportunities for career progression within a supportive and collaborative work environment. Ongoing training to enhance your conveyancing expertise. Top 50 Apprenticeship Employer () If you're a motivated conveyancing professional ready to take the next step in your career, we'd love to hear from you. Apply today and join the team at Sort Legal!
Role: Complaints Handler Salary: 30,000 + benefits Location: This role is fully remote - you can work at home Contract: Permanent full time Hours: 40 hours per week (shifts between 8am-8pm Mon-Sat) Training: Home based for 4 weeks Checks : Right to Work in the UK, Criminal Record Check, Credit Check, CIFAS and Sanctions checks, Any other associated checks This is an exciting opportunity for an experienced Complaints Handler to join my client on a permanent basis working at home. My client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Training: 2 weeks then 2 weeks Grad Bay Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the Complaints Handler role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing as a Complaints Handler: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for to do this Complaints Handler role: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touch point and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Please follow the link to apply for his home based Complaints Handler role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
May 03, 2026
Full time
Role: Complaints Handler Salary: 30,000 + benefits Location: This role is fully remote - you can work at home Contract: Permanent full time Hours: 40 hours per week (shifts between 8am-8pm Mon-Sat) Training: Home based for 4 weeks Checks : Right to Work in the UK, Criminal Record Check, Credit Check, CIFAS and Sanctions checks, Any other associated checks This is an exciting opportunity for an experienced Complaints Handler to join my client on a permanent basis working at home. My client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Training: 2 weeks then 2 weeks Grad Bay Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the Complaints Handler role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing as a Complaints Handler: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for to do this Complaints Handler role: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touch point and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Please follow the link to apply for his home based Complaints Handler role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Lets Recruit Limited
Newcastle Upon Tyne, Tyne And Wear
About Us: Sort Legal, part of Sort Group, is a trusted conveyancing specialist, committed to providing efficient, high-quality services across all residential property transactions. We are looking for an experienced Conveyancing Case Handler to join our team on Gosforth High Street. This role is ideal for a skilled professional ready to take ownership of their caseload while mentoring junior team members. Role Overview: As a Conveyancing Case Handler, you will manage your own caseload of freehold and registered sale and purchase transactions, ensuring matters are handled promptly and in line with service-level agreements (SLAs). You will also supervise and guide Conveyancing Assistants, ensuring regulatory compliance and high standards throughout the conveyancing process. Requirements Key Responsibilities: Manage your own caseload, ensuring timely and efficient handling of transactions. Supervise Conveyancing Assistants, reviewing sales files, and signing off contracts, exchanges, and completions. Handle key stages of purchase transactions, including title approval, raising and resolving enquiries, and reporting to clients. Ensure compliance with all regulatory requirements and SLA commitments. Conduct regular file reviews to ensure cases are progressing appropriately. Act as the first point of contact for client and introducer complaints, resolving concerns promptly. Skills and Experience Required: A minimum of two years' experience handling your own caseload of freehold and registered sale and purchase transactions. Experience with leasehold, transfer of equity, and transactions involving existing mortgages (desirable). Strong knowledge of conveyancing regulations, including the CLC Code of Conduct, money laundering, and data protection laws. Excellent attention to detail, organisational skills, and the ability to prioritise under pressure. Strong IT skills and experience with case management systems. A collaborative team player with an assertive, calm, and professional approach. Desirable: Licensed Conveyancer or Solicitor qualification. Benefits Competitive salary up to £50,000, based on experience. Opportunities for career progression within a supportive and collaborative work environment. Ongoing training to enhance your conveyancing expertise. Top 50 Apprenticeship Employer () If you're a motivated conveyancing professional ready to take the next step in your career, we'd love to hear from you. Apply today and join the team at Sort Legal!
May 03, 2026
Full time
About Us: Sort Legal, part of Sort Group, is a trusted conveyancing specialist, committed to providing efficient, high-quality services across all residential property transactions. We are looking for an experienced Conveyancing Case Handler to join our team on Gosforth High Street. This role is ideal for a skilled professional ready to take ownership of their caseload while mentoring junior team members. Role Overview: As a Conveyancing Case Handler, you will manage your own caseload of freehold and registered sale and purchase transactions, ensuring matters are handled promptly and in line with service-level agreements (SLAs). You will also supervise and guide Conveyancing Assistants, ensuring regulatory compliance and high standards throughout the conveyancing process. Requirements Key Responsibilities: Manage your own caseload, ensuring timely and efficient handling of transactions. Supervise Conveyancing Assistants, reviewing sales files, and signing off contracts, exchanges, and completions. Handle key stages of purchase transactions, including title approval, raising and resolving enquiries, and reporting to clients. Ensure compliance with all regulatory requirements and SLA commitments. Conduct regular file reviews to ensure cases are progressing appropriately. Act as the first point of contact for client and introducer complaints, resolving concerns promptly. Skills and Experience Required: A minimum of two years' experience handling your own caseload of freehold and registered sale and purchase transactions. Experience with leasehold, transfer of equity, and transactions involving existing mortgages (desirable). Strong knowledge of conveyancing regulations, including the CLC Code of Conduct, money laundering, and data protection laws. Excellent attention to detail, organisational skills, and the ability to prioritise under pressure. Strong IT skills and experience with case management systems. A collaborative team player with an assertive, calm, and professional approach. Desirable: Licensed Conveyancer or Solicitor qualification. Benefits Competitive salary up to £50,000, based on experience. Opportunities for career progression within a supportive and collaborative work environment. Ongoing training to enhance your conveyancing expertise. Top 50 Apprenticeship Employer () If you're a motivated conveyancing professional ready to take the next step in your career, we'd love to hear from you. Apply today and join the team at Sort Legal!
Role: Complaints Handler Salary: 30,000 + benefits Location: This role is fully remote - you can work at home Contract: Permanent full time Hours: 40 hours per week (shifts between 8am-8pm Mon-Sat) Training: Home based for 4 weeks Checks : Right to Work in the UK, Criminal Record Check, Credit Check, CIFAS and Sanctions checks, Any other associated checks This is an exciting opportunity for an experienced Complaints Handler to join my client on a permanent basis working at home. My client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Training: 2 weeks then 2 weeks Grad Bay Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the Complaints Handler role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing as a Complaints Handler: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for to do this Complaints Handler role: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touch point and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Please follow the link to apply for his home based Complaints Handler role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
May 03, 2026
Full time
Role: Complaints Handler Salary: 30,000 + benefits Location: This role is fully remote - you can work at home Contract: Permanent full time Hours: 40 hours per week (shifts between 8am-8pm Mon-Sat) Training: Home based for 4 weeks Checks : Right to Work in the UK, Criminal Record Check, Credit Check, CIFAS and Sanctions checks, Any other associated checks This is an exciting opportunity for an experienced Complaints Handler to join my client on a permanent basis working at home. My client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Training: 2 weeks then 2 weeks Grad Bay Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the Complaints Handler role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing as a Complaints Handler: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for to do this Complaints Handler role: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touch point and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Please follow the link to apply for his home based Complaints Handler role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Role: Complaints Handler Salary: 30,000 + benefits Location: This role is fully remote - you can work at home Contract: Permanent full time Hours: 40 hours per week (shifts between 8am-8pm Mon-Sat) Training: Home based for 4 weeks Checks : Right to Work in the UK, Criminal Record Check, Credit Check, CIFAS and Sanctions checks, Any other associated checks This is an exciting opportunity for an experienced Complaints Handler to join my client on a permanent basis working at home. My client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Training: 2 weeks then 2 weeks Grad Bay Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the Complaints Handler role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing as a Complaints Handler: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for to do this Complaints Handler role: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touch point and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Please follow the link to apply for his home based Complaints Handler role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
May 03, 2026
Full time
Role: Complaints Handler Salary: 30,000 + benefits Location: This role is fully remote - you can work at home Contract: Permanent full time Hours: 40 hours per week (shifts between 8am-8pm Mon-Sat) Training: Home based for 4 weeks Checks : Right to Work in the UK, Criminal Record Check, Credit Check, CIFAS and Sanctions checks, Any other associated checks This is an exciting opportunity for an experienced Complaints Handler to join my client on a permanent basis working at home. My client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Training: 2 weeks then 2 weeks Grad Bay Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the Complaints Handler role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing as a Complaints Handler: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for to do this Complaints Handler role: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touch point and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Please follow the link to apply for his home based Complaints Handler role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Complaints Handler - Remote Banking & Financial Services Salary: From 30,000 per annum Location: Fully Remote - Work from Home from Day One Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday Start Dates: Multiple intakes from June onwards Why Join? This is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression. About the Role As a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout. Key Responsibilities Investigate and resolve customer complaints within agreed SLAs and deadlines Handle complex and regulated cases with accuracy and attention to detail Communicate clearly with customers via telephone and written correspondence Produce high-quality case notes, reports, and documentation Work within compliance frameworks and identify any risks or non-compliance Collaborate with colleagues and wider teams to achieve the best outcomes Manage a varied caseload while meeting productivity and quality targets What We're Looking For Minimum 12 months' complaints handling experience within a UK FCA-regulated financial services environment Strong written and verbal communication skills Ability to manage workload effectively and meet deadlines Confident handling of objections and challenging conversations Adaptable and comfortable working in a fast-paced environment Personal Attributes Strong focus on delivering excellent customer service Ability to remain calm under pressure and make logical decisions High attention to detail and organisational skills Team player with a proactive and solution-focused approach Training & Background Checks Training: 2 weeks initial training followed by 2 weeks in a supported "Grad Bay" Pre-employment checks include: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any additional relevant checks This is a great opportunity for someone looking to build or further their career within financial services while working in a fully remote environment. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail. Lloyds complaints role
May 03, 2026
Full time
Complaints Handler - Remote Banking & Financial Services Salary: From 30,000 per annum Location: Fully Remote - Work from Home from Day One Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday Start Dates: Multiple intakes from June onwards Why Join? This is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression. About the Role As a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout. Key Responsibilities Investigate and resolve customer complaints within agreed SLAs and deadlines Handle complex and regulated cases with accuracy and attention to detail Communicate clearly with customers via telephone and written correspondence Produce high-quality case notes, reports, and documentation Work within compliance frameworks and identify any risks or non-compliance Collaborate with colleagues and wider teams to achieve the best outcomes Manage a varied caseload while meeting productivity and quality targets What We're Looking For Minimum 12 months' complaints handling experience within a UK FCA-regulated financial services environment Strong written and verbal communication skills Ability to manage workload effectively and meet deadlines Confident handling of objections and challenging conversations Adaptable and comfortable working in a fast-paced environment Personal Attributes Strong focus on delivering excellent customer service Ability to remain calm under pressure and make logical decisions High attention to detail and organisational skills Team player with a proactive and solution-focused approach Training & Background Checks Training: 2 weeks initial training followed by 2 weeks in a supported "Grad Bay" Pre-employment checks include: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any additional relevant checks This is a great opportunity for someone looking to build or further their career within financial services while working in a fully remote environment. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail. Lloyds complaints role
Complaints Handler - Remote Banking & Financial Services Salary: From 30,000 per annum Location: Fully Remote - Work from Home from Day One Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday Start Dates: Multiple intakes from June onwards Why Join? This is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression. About the Role As a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout. Key Responsibilities Investigate and resolve customer complaints within agreed SLAs and deadlines Handle complex and regulated cases with accuracy and attention to detail Communicate clearly with customers via telephone and written correspondence Produce high-quality case notes, reports, and documentation Work within compliance frameworks and identify any risks or non-compliance Collaborate with colleagues and wider teams to achieve the best outcomes Manage a varied caseload while meeting productivity and quality targets What We're Looking For Minimum 12 months' complaints handling experience within a UK FCA-regulated financial services environment Strong written and verbal communication skills Ability to manage workload effectively and meet deadlines Confident handling of objections and challenging conversations Adaptable and comfortable working in a fast-paced environment Personal Attributes Strong focus on delivering excellent customer service Ability to remain calm under pressure and make logical decisions High attention to detail and organisational skills Team player with a proactive and solution-focused approach Training & Background Checks Training: 2 weeks initial training followed by 2 weeks in a supported "Grad Bay" Pre-employment checks include: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any additional relevant checks This is a great opportunity for someone looking to build or further their career within financial services while working in a fully remote environment. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail. Lloyds complaints role
May 03, 2026
Full time
Complaints Handler - Remote Banking & Financial Services Salary: From 30,000 per annum Location: Fully Remote - Work from Home from Day One Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday Start Dates: Multiple intakes from June onwards Why Join? This is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression. About the Role As a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout. Key Responsibilities Investigate and resolve customer complaints within agreed SLAs and deadlines Handle complex and regulated cases with accuracy and attention to detail Communicate clearly with customers via telephone and written correspondence Produce high-quality case notes, reports, and documentation Work within compliance frameworks and identify any risks or non-compliance Collaborate with colleagues and wider teams to achieve the best outcomes Manage a varied caseload while meeting productivity and quality targets What We're Looking For Minimum 12 months' complaints handling experience within a UK FCA-regulated financial services environment Strong written and verbal communication skills Ability to manage workload effectively and meet deadlines Confident handling of objections and challenging conversations Adaptable and comfortable working in a fast-paced environment Personal Attributes Strong focus on delivering excellent customer service Ability to remain calm under pressure and make logical decisions High attention to detail and organisational skills Team player with a proactive and solution-focused approach Training & Background Checks Training: 2 weeks initial training followed by 2 weeks in a supported "Grad Bay" Pre-employment checks include: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any additional relevant checks This is a great opportunity for someone looking to build or further their career within financial services while working in a fully remote environment. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail. Lloyds complaints role
Job Opportunity: Case Handler - Customer Service Location: Durham, DH1 Salary: 24,851 + Monthly Bonus after successful 6-month probation Contract Type: Permanent Hours: 9am - 5:30pm with a 1-hour lunch break. (37.5 hours per week) Are you ready to embark on a fulfilling career in the medical and health industry? Our client is looking for dynamic and motivated Case Handlers to join their team in Durham! This is your chance to make a meaningful impact while enjoying a supportive work environment. What You'll Do: As a Case Handler, you will manage a portfolio of cases from start to finish while ensuring exceptional service delivery. Your key responsibilities include: Processing instructions accurately from the instructing party. Conducting client triages and coordinating with medical professionals. Managing communications with clients, treatment providers, and other stakeholders. Documenting case histories meticulously on our case-management software. Taking ownership of cases to ensure timely completion and invoicing. Why Join Us? Life Assurance: 4x salary coverage. Healthcare Benefits: Medical Cash Plan with Simply Health. Wellness Initiatives: Cycle to work scheme. Generous Leave: 23 days holiday, increasing with service. Flexible Working: 2 weeks in-office, 1 week at home rotation, with the option to work fully in-office. Pension Plan: 5% matched contributions. What We're Looking For: Essential qualifications include: GCSE C grade or equivalent. Experience in customer service, either face-to-face or over the phone. Basic administration skills and proficiency with Microsoft Office. Strong verbal and written communication skills. A customer-centric mindset with a willingness to learn and grow. Desirable Skills: NVQ in Customer Service or Business Administration (Level 2). Experience in a call handling environment. Proven administration skills and experience with complaints handling. Excellent IT skills for data management and retrieval. A collaborative approach to teamwork and adaptability to change. Important Notes: Successful candidates must pass a vetting process, including financial probity checks (no CCJs or bankruptcy) and a basic DBS check. Ready to Make a Difference? If you're enthusiastic about delivering excellent service and are looking for a role where you can grow and thrive, we want to hear from you! Apply Today! Our client values diversity and is committed to creating an inclusive environment for all employees. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 01, 2026
Full time
Job Opportunity: Case Handler - Customer Service Location: Durham, DH1 Salary: 24,851 + Monthly Bonus after successful 6-month probation Contract Type: Permanent Hours: 9am - 5:30pm with a 1-hour lunch break. (37.5 hours per week) Are you ready to embark on a fulfilling career in the medical and health industry? Our client is looking for dynamic and motivated Case Handlers to join their team in Durham! This is your chance to make a meaningful impact while enjoying a supportive work environment. What You'll Do: As a Case Handler, you will manage a portfolio of cases from start to finish while ensuring exceptional service delivery. Your key responsibilities include: Processing instructions accurately from the instructing party. Conducting client triages and coordinating with medical professionals. Managing communications with clients, treatment providers, and other stakeholders. Documenting case histories meticulously on our case-management software. Taking ownership of cases to ensure timely completion and invoicing. Why Join Us? Life Assurance: 4x salary coverage. Healthcare Benefits: Medical Cash Plan with Simply Health. Wellness Initiatives: Cycle to work scheme. Generous Leave: 23 days holiday, increasing with service. Flexible Working: 2 weeks in-office, 1 week at home rotation, with the option to work fully in-office. Pension Plan: 5% matched contributions. What We're Looking For: Essential qualifications include: GCSE C grade or equivalent. Experience in customer service, either face-to-face or over the phone. Basic administration skills and proficiency with Microsoft Office. Strong verbal and written communication skills. A customer-centric mindset with a willingness to learn and grow. Desirable Skills: NVQ in Customer Service or Business Administration (Level 2). Experience in a call handling environment. Proven administration skills and experience with complaints handling. Excellent IT skills for data management and retrieval. A collaborative approach to teamwork and adaptability to change. Important Notes: Successful candidates must pass a vetting process, including financial probity checks (no CCJs or bankruptcy) and a basic DBS check. Ready to Make a Difference? If you're enthusiastic about delivering excellent service and are looking for a role where you can grow and thrive, we want to hear from you! Apply Today! Our client values diversity and is committed to creating an inclusive environment for all employees. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Complaints Handler - Remote Banking & Financial Services Salary: From 30,000 per annum Location: Fully Remote - Work from Home from Day One Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday Start Dates: Multiple intakes from June onwards Why Join? This is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression. About the Role As a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout. Key Responsibilities Investigate and resolve customer complaints within agreed SLAs and deadlines Handle complex and regulated cases with accuracy and attention to detail Communicate clearly with customers via telephone and written correspondence Produce high-quality case notes, reports, and documentation Work within compliance frameworks and identify any risks or non-compliance Collaborate with colleagues and wider teams to achieve the best outcomes Manage a varied caseload while meeting productivity and quality targets What We're Looking For Minimum 12 months' complaints handling experience within a UK FCA-regulated financial services environment Strong written and verbal communication skills Ability to manage workload effectively and meet deadlines Confident handling of objections and challenging conversations Adaptable and comfortable working in a fast-paced environment Personal Attributes Strong focus on delivering excellent customer service Ability to remain calm under pressure and make logical decisions High attention to detail and organisational skills Team player with a proactive and solution-focused approach Training & Background Checks Training: 2 weeks initial training followed by 2 weeks in a supported "Grad Bay" Pre-employment checks include: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any additional relevant checks This is a great opportunity for someone looking to build or further their career within financial services while working in a fully remote environment. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
May 01, 2026
Full time
Complaints Handler - Remote Banking & Financial Services Salary: From 30,000 per annum Location: Fully Remote - Work from Home from Day One Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday Start Dates: Multiple intakes from June onwards Why Join? This is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression. About the Role As a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout. Key Responsibilities Investigate and resolve customer complaints within agreed SLAs and deadlines Handle complex and regulated cases with accuracy and attention to detail Communicate clearly with customers via telephone and written correspondence Produce high-quality case notes, reports, and documentation Work within compliance frameworks and identify any risks or non-compliance Collaborate with colleagues and wider teams to achieve the best outcomes Manage a varied caseload while meeting productivity and quality targets What We're Looking For Minimum 12 months' complaints handling experience within a UK FCA-regulated financial services environment Strong written and verbal communication skills Ability to manage workload effectively and meet deadlines Confident handling of objections and challenging conversations Adaptable and comfortable working in a fast-paced environment Personal Attributes Strong focus on delivering excellent customer service Ability to remain calm under pressure and make logical decisions High attention to detail and organisational skills Team player with a proactive and solution-focused approach Training & Background Checks Training: 2 weeks initial training followed by 2 weeks in a supported "Grad Bay" Pre-employment checks include: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any additional relevant checks This is a great opportunity for someone looking to build or further their career within financial services while working in a fully remote environment. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Complaints Handler - Remote Banking & Financial Services Salary 30,000 Work from home from day one! Contract: Permanent, Full Time (40hrs), between the hours of 8am - 8pm, Monday to Saturday (must be fully flex) Start Dates: Various from 1st of June onwards My client delivers an outstanding customer experience, at every single opportunity, as a result of their commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Services sector - You must be able to evidence a minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
May 01, 2026
Full time
Complaints Handler - Remote Banking & Financial Services Salary 30,000 Work from home from day one! Contract: Permanent, Full Time (40hrs), between the hours of 8am - 8pm, Monday to Saturday (must be fully flex) Start Dates: Various from 1st of June onwards My client delivers an outstanding customer experience, at every single opportunity, as a result of their commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Services sector - You must be able to evidence a minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
CCA Recruitment Group
Newcastle Upon Tyne, Tyne And Wear
Complaints Handler - Financial Services (Remote) Salary: From 30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026 Must have minimum 12 months complaints experience in a financial services environment. About the Role We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development. You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage. Training & Development 2 weeks initial training 2 weeks Grad Bay supported environment Ongoing development through structured training and coaching Key Responsibilities Handle and resolve customer complaints in line with regulatory requirements and internal policies Investigate complex cases, ensuring fair and timely outcomes within SLA deadlines Communicate clearly with customers via phone, email, and written correspondence Prepare reports, letters, and case documentation to a high standard Manage multiple cases effectively, prioritising workload and deadlines Identify potential customer retention or improvement opportunities Maintain accurate records and produce data-driven reports Adhere to compliance frameworks, risk controls, and internal procedures at all times Essential Experience Minimum 12 months' complaint handling experience in a UK financial services regulated environment Strong verbal and written communication skills Excellent telephone manner with the ability to build rapport and trust Proven ability to manage workloads and meet deadlines Skilled in objection handling while maintaining professionalism Background Checks All offers are subject to satisfactory completion of: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions Checks Any additional role-related screening Why Join Us? Fully remote working Structured onboarding and support Competitive salary Opportunity to grow within a regulated financial services environment Dynamic and fast-paced role with real impact Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
May 01, 2026
Full time
Complaints Handler - Financial Services (Remote) Salary: From 30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026 Must have minimum 12 months complaints experience in a financial services environment. About the Role We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development. You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage. Training & Development 2 weeks initial training 2 weeks Grad Bay supported environment Ongoing development through structured training and coaching Key Responsibilities Handle and resolve customer complaints in line with regulatory requirements and internal policies Investigate complex cases, ensuring fair and timely outcomes within SLA deadlines Communicate clearly with customers via phone, email, and written correspondence Prepare reports, letters, and case documentation to a high standard Manage multiple cases effectively, prioritising workload and deadlines Identify potential customer retention or improvement opportunities Maintain accurate records and produce data-driven reports Adhere to compliance frameworks, risk controls, and internal procedures at all times Essential Experience Minimum 12 months' complaint handling experience in a UK financial services regulated environment Strong verbal and written communication skills Excellent telephone manner with the ability to build rapport and trust Proven ability to manage workloads and meet deadlines Skilled in objection handling while maintaining professionalism Background Checks All offers are subject to satisfactory completion of: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions Checks Any additional role-related screening Why Join Us? Fully remote working Structured onboarding and support Competitive salary Opportunity to grow within a regulated financial services environment Dynamic and fast-paced role with real impact Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
