Account Manager Basic Salary £35k to £40k + £20k OTC (uncapped) & Benefits Location Hybrid/Surrey (3 days a week) Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. The Role: The Account Manager will be assigned a territory, which is typically 150 Accounts (plus the subsidiaries). The role is to retain the existing revenues in the account and find opportunities to cross sell and upsell the new portfolio of products. It will require high levels of energy, attention to detail and a desire to be successful. A person that embraces change and has a hands on approach. Key Responsibilities: Primarily office based the successful candidate will focus on retaining and growing their base of approx. 150 accounts. Protect the base understand each clients contract status, account health any potential churn risk and have a retention plan for each account. Prioritise high risk renewals, strategic renewals and top spending accounts, with a view to retain with inflation. Grow the base Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify and communicate any churn risk immediately through relevant channels and plan a mitigation strategy. Overachieving the sales plan, with a key focus on forecast accuracy and generating new pipeline. Executing a sales methodology for growing key accounts, improving CSAT and maintain and updating Account development plans. Ability to analyse sales data from Salesforce CRM to accurately forecast, drive sales improvements and manage sales performance to achieving sales targets Delivering excellent bid and proposal responses with Executive summary and win themes Be an ambassador leading by example at every opportunity. Embrace new technologies to improve accuracy and efficiency such as AI agents Maintain a high level of accuracy though Salesforce record keeping, including opportunity management, pipeline generation, forecasting, leads and contacts maintenance. Candidate Description: A proven track record of managing a multi-disciplined sales in business services, managed services or a technology-enabled service environment. Previous experience in a regulatory environment or with a technology-enabled business service, experience in compliance or health & safety solutions would be considered desirable. Experience or understanding of a SaaS or subscription based service would be helpful. Demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology. Disciplined, tenacious, proactive, considerate, positive, supportive, and adaptable A good communicator at all levels. Experience in managing clients through a CRM
May 15, 2026
Full time
Account Manager Basic Salary £35k to £40k + £20k OTC (uncapped) & Benefits Location Hybrid/Surrey (3 days a week) Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. The Role: The Account Manager will be assigned a territory, which is typically 150 Accounts (plus the subsidiaries). The role is to retain the existing revenues in the account and find opportunities to cross sell and upsell the new portfolio of products. It will require high levels of energy, attention to detail and a desire to be successful. A person that embraces change and has a hands on approach. Key Responsibilities: Primarily office based the successful candidate will focus on retaining and growing their base of approx. 150 accounts. Protect the base understand each clients contract status, account health any potential churn risk and have a retention plan for each account. Prioritise high risk renewals, strategic renewals and top spending accounts, with a view to retain with inflation. Grow the base Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify and communicate any churn risk immediately through relevant channels and plan a mitigation strategy. Overachieving the sales plan, with a key focus on forecast accuracy and generating new pipeline. Executing a sales methodology for growing key accounts, improving CSAT and maintain and updating Account development plans. Ability to analyse sales data from Salesforce CRM to accurately forecast, drive sales improvements and manage sales performance to achieving sales targets Delivering excellent bid and proposal responses with Executive summary and win themes Be an ambassador leading by example at every opportunity. Embrace new technologies to improve accuracy and efficiency such as AI agents Maintain a high level of accuracy though Salesforce record keeping, including opportunity management, pipeline generation, forecasting, leads and contacts maintenance. Candidate Description: A proven track record of managing a multi-disciplined sales in business services, managed services or a technology-enabled service environment. Previous experience in a regulatory environment or with a technology-enabled business service, experience in compliance or health & safety solutions would be considered desirable. Experience or understanding of a SaaS or subscription based service would be helpful. Demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology. Disciplined, tenacious, proactive, considerate, positive, supportive, and adaptable A good communicator at all levels. Experience in managing clients through a CRM
Oktopost is seeking a high-energy, intentional and experienced executive to become our new VP of Account Management. This is a key leadership position responsible for delivering revenue growth, customer retention, and overall customer satisfaction. The role manages a team in the UK and North America and works in close parallel with our Solutions Management team. This role requires a strategic and results-oriented individual with exceptional leadership and communication skills. An ability to develop and lead high value and consultative conversations with CMO's is critical to the success in the role. In parallel leading with empathy with a focus on both strong process and quality practice needs to be hard wired in the successful candidate. As a company, we operate using the EOS (Entrepreneurial Operating System) to maintain focus, accountability, and alignment. We also incorporate the Sandler selling methodology across our customer-facing functions, valuing open dialogue, mutual respect, and the discipline of a consultative sales process. What you'll do Team Leadership: Manage and mentor a team of Team Leads and Account Managers, providing guidance, coaching, and performance feedback. Revenue Growth: Develop and execute strategies to expand revenue and identify new business opportunities within existing customer accounts. Client Retention: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention. Account Management Strategy: Develop and implement account management strategies, including territory planning, account segmentation, and client engagement plans. Performance Management: Set and track performance metrics for the account management team, ensuring targets are met and exceeded. Cross-Functional Collaboration: Work closely with other departments, including Sales, Marketing, and Product, to ensure alignment and support for account management initiatives. Process Improvement: Continuously evaluate and improve account management processes and tools to enhance efficiency and effectiveness. Implement the Entrepreneurial Operating System (EOS): Improve business practices and optimize team performance. Implement Sandler Sales Methodology: Focuses on building relationships and using Sandler's specific tools and techniques for communication and account expansion. What we're looking for Bachelor's Degree in Business or related field; MBA preferred. 10+ years of experience in account management or sales (4-5 years minimum in account management), with at least 5 years in a leadership role. Proven track record of success in driving revenue growth from existing book of business and client retention. Strong leadership and team management skills. Excellent communication and interpersonal skills. Strategic thinker with strong analytical and problem-solving skills. Proficient in CRM and other account management tools. An understanding of EOS would be beneficial. An understanding of the Sandler methodology would also be beneficial. Leadership Communication Strategic Thinking Relationship Building Results Orientation Problem Solving Compensation and benefits Competitive salary and bonus structure Comprehensive benefits package, including health, dental, and vision insurance
May 15, 2026
Full time
Oktopost is seeking a high-energy, intentional and experienced executive to become our new VP of Account Management. This is a key leadership position responsible for delivering revenue growth, customer retention, and overall customer satisfaction. The role manages a team in the UK and North America and works in close parallel with our Solutions Management team. This role requires a strategic and results-oriented individual with exceptional leadership and communication skills. An ability to develop and lead high value and consultative conversations with CMO's is critical to the success in the role. In parallel leading with empathy with a focus on both strong process and quality practice needs to be hard wired in the successful candidate. As a company, we operate using the EOS (Entrepreneurial Operating System) to maintain focus, accountability, and alignment. We also incorporate the Sandler selling methodology across our customer-facing functions, valuing open dialogue, mutual respect, and the discipline of a consultative sales process. What you'll do Team Leadership: Manage and mentor a team of Team Leads and Account Managers, providing guidance, coaching, and performance feedback. Revenue Growth: Develop and execute strategies to expand revenue and identify new business opportunities within existing customer accounts. Client Retention: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention. Account Management Strategy: Develop and implement account management strategies, including territory planning, account segmentation, and client engagement plans. Performance Management: Set and track performance metrics for the account management team, ensuring targets are met and exceeded. Cross-Functional Collaboration: Work closely with other departments, including Sales, Marketing, and Product, to ensure alignment and support for account management initiatives. Process Improvement: Continuously evaluate and improve account management processes and tools to enhance efficiency and effectiveness. Implement the Entrepreneurial Operating System (EOS): Improve business practices and optimize team performance. Implement Sandler Sales Methodology: Focuses on building relationships and using Sandler's specific tools and techniques for communication and account expansion. What we're looking for Bachelor's Degree in Business or related field; MBA preferred. 10+ years of experience in account management or sales (4-5 years minimum in account management), with at least 5 years in a leadership role. Proven track record of success in driving revenue growth from existing book of business and client retention. Strong leadership and team management skills. Excellent communication and interpersonal skills. Strategic thinker with strong analytical and problem-solving skills. Proficient in CRM and other account management tools. An understanding of EOS would be beneficial. An understanding of the Sandler methodology would also be beneficial. Leadership Communication Strategic Thinking Relationship Building Results Orientation Problem Solving Compensation and benefits Competitive salary and bonus structure Comprehensive benefits package, including health, dental, and vision insurance
Get Staffed Online Recruitment Limited
Leicester, Leicestershire
Sales Director - UK & Ireland Midlands-based (remote / home-based covering the UK and Ireland to visit clients) About the Role Our client is seeking an ambitious and commercially driven Sales Director to lead their Film Sales business across the UK and Ireland. This is a senior leadership role with full accountability for revenue growth, customer excellence, and building a high-performance sales culture in a fast-paced, competitive market. Reporting directly to the Managing Director, you will play a critical role in shaping and executing their growth strategy, driving new business, strengthening key accounts, and ensuring operational excellence across the region. What You'll Be Doing Lead and Inspire: Build, lead, and develop a high-performing, results-driven sales and operations team. Create a culture of accountability, collaboration, and continuous improvement. Set clear objectives, KPIs, and performance standards. Drive Growth: Own revenue, margin, and profitability across UK and Ireland. Identify and secure new business opportunities and high-value prospects. Grow and retain key accounts through strategic relationship management. Lead pricing strategy, quoting, and complex commercial negotiations. Deliver Excellence: Ensure outstanding customer service and seamless delivery through close collaboration with operations and technical teams. Oversee pipeline management, forecasting, and reporting. Implement efficient processes to drive consistency and scalability. Be a Market Leader: Act as a senior ambassador, building strong relationships with key clients and partners. Stay ahead of market trends and competitor activity. Work closely with Marketing to maximise lead generation and brand presence. What Success Looks Like: Consistent achievement of revenue and growth targets. A motivated, high-performing, and accountable team. Strong customer relationships and retention. Scalable, efficient sales and operational processes. Clear, accurate forecasting and business insight. About You Experience: Proven senior leadership experience in B2B sales within the packaging industry. Track record of delivering significant revenue growth and leading high-performing teams. Experience managing multi-functional, geographically dispersed teams. Strong background in strategic sales, pipeline management, and high-value negotiations. Skills and Knowledge: Commercially astute with strong understanding of pricing, margins, and profitability. Strategic thinker with excellent analytical and problem-solving skills. Exceptional leadership, coaching, and people development capability. Highly effective communicator and negotiator. Personal Attributes: Driven, ambitious, and results focused. Resilient and thrives in a competitive environment. Inspirational and hands-on leader. Customer-centric with a passion for delivering value. Innovative and forward-thinking. Why Join Our Client This is a unique opportunity to take ownership of a key business area, shape its future, and lead a talented team to deliver exceptional results. If you're a strategic, high-energy leader ready to make a significant impact, they would love to hear from you.
May 15, 2026
Full time
Sales Director - UK & Ireland Midlands-based (remote / home-based covering the UK and Ireland to visit clients) About the Role Our client is seeking an ambitious and commercially driven Sales Director to lead their Film Sales business across the UK and Ireland. This is a senior leadership role with full accountability for revenue growth, customer excellence, and building a high-performance sales culture in a fast-paced, competitive market. Reporting directly to the Managing Director, you will play a critical role in shaping and executing their growth strategy, driving new business, strengthening key accounts, and ensuring operational excellence across the region. What You'll Be Doing Lead and Inspire: Build, lead, and develop a high-performing, results-driven sales and operations team. Create a culture of accountability, collaboration, and continuous improvement. Set clear objectives, KPIs, and performance standards. Drive Growth: Own revenue, margin, and profitability across UK and Ireland. Identify and secure new business opportunities and high-value prospects. Grow and retain key accounts through strategic relationship management. Lead pricing strategy, quoting, and complex commercial negotiations. Deliver Excellence: Ensure outstanding customer service and seamless delivery through close collaboration with operations and technical teams. Oversee pipeline management, forecasting, and reporting. Implement efficient processes to drive consistency and scalability. Be a Market Leader: Act as a senior ambassador, building strong relationships with key clients and partners. Stay ahead of market trends and competitor activity. Work closely with Marketing to maximise lead generation and brand presence. What Success Looks Like: Consistent achievement of revenue and growth targets. A motivated, high-performing, and accountable team. Strong customer relationships and retention. Scalable, efficient sales and operational processes. Clear, accurate forecasting and business insight. About You Experience: Proven senior leadership experience in B2B sales within the packaging industry. Track record of delivering significant revenue growth and leading high-performing teams. Experience managing multi-functional, geographically dispersed teams. Strong background in strategic sales, pipeline management, and high-value negotiations. Skills and Knowledge: Commercially astute with strong understanding of pricing, margins, and profitability. Strategic thinker with excellent analytical and problem-solving skills. Exceptional leadership, coaching, and people development capability. Highly effective communicator and negotiator. Personal Attributes: Driven, ambitious, and results focused. Resilient and thrives in a competitive environment. Inspirational and hands-on leader. Customer-centric with a passion for delivering value. Innovative and forward-thinking. Why Join Our Client This is a unique opportunity to take ownership of a key business area, shape its future, and lead a talented team to deliver exceptional results. If you're a strategic, high-energy leader ready to make a significant impact, they would love to hear from you.
You will form part of the Senior Leadership Team and be instrumental in leading the commercial strategy for the the business. The opportunity to be part of a well established, trusted brand within the 3PL sector. Client Details My client are a industry renowened third party logistics provider who continue to go from strength to strength. They have a world class reputation within the sector and are well poised in the market for expansion. Description This executive leader will define the long-term commercial strategy, drive revenue growth, strengthen customer relationships at a strategic level, and elevate the organisation's brand and market presence. The position requires a blend of strategic foresight, commercial acumen, and influential leadership across business development, customer onboarding, customer service, and marketing. The Commercial Director ensures my client stands out within a highly competitive logistics market while building a scalable commercial function that supports future growth. Strategic Commercial Leadership Define and execute the long-term commercial strategy aligned with the company vision. Provide commercial insights and reporting to the Managing Director and Board. Identify new markets, strategic partnerships, and diversification opportunities. Translate strategy into clear, actionable plans for all commercial sub-functions. Business Development & Revenue Growth Set the commercial agenda for securing new revenue streams across key markets. Oversee the development of a high-quality sales pipeline and national growth plan. Lead significant commercial negotiations, pricing architecture, and tenders. Cultivate relationships with strategic accounts, carriers, and industry partners. Guide market analysis to ensure my client remains competitive and future-focused. Customer Onboarding & Relationship Excellence Ensure a consistent, professional, and scalable onboarding process for new clients. Oversee cross-functional coordination with Operations, IT, Finance, and HR. Set strategic KPIs for customer activation, retention, and onboarding success. Drive continuous improvement across the customer journey. Customer Service Strategy & Performance Provide strategic leadership to the customer service function. Embed robust SLAs, escalation frameworks, and service performance measures. Champion a culture of customer-centricity across the organisation. Lead root cause resolution for service challenges and drive long-term fixes. Marketing & Brand Positioning Own and evolve the brand identity and national market positioning. Oversee digital marketing, content strategy, and lead-generation programmes. Shape the events, PR, and networking strategy to elevate my clients profile. Ensure all external messaging and campaigns align to brand standards. Review marketing ROI and ensure campaigns support business growth. Profile Proven track record in senior commercial leadership within logistics or supply chain. Strong commercial acumen, negotiation capability, and strategic market insight. Experience influencing at Board and Executive levels. Demonstrable leadership in customer-facing teams (sales, service, onboarding). Background in marketing, brand positioning, or leading marketing teams. Understanding of digital marketing, lead generation, and brand development. Strong analytical perspective and data-driven decision-making ability. Ability to operate both strategically and hands-on where required. Job Offer Six figure salary Senior Leadership Bonus Car/Car Allowance Hybrid working - 3 days at HQ
May 15, 2026
Full time
You will form part of the Senior Leadership Team and be instrumental in leading the commercial strategy for the the business. The opportunity to be part of a well established, trusted brand within the 3PL sector. Client Details My client are a industry renowened third party logistics provider who continue to go from strength to strength. They have a world class reputation within the sector and are well poised in the market for expansion. Description This executive leader will define the long-term commercial strategy, drive revenue growth, strengthen customer relationships at a strategic level, and elevate the organisation's brand and market presence. The position requires a blend of strategic foresight, commercial acumen, and influential leadership across business development, customer onboarding, customer service, and marketing. The Commercial Director ensures my client stands out within a highly competitive logistics market while building a scalable commercial function that supports future growth. Strategic Commercial Leadership Define and execute the long-term commercial strategy aligned with the company vision. Provide commercial insights and reporting to the Managing Director and Board. Identify new markets, strategic partnerships, and diversification opportunities. Translate strategy into clear, actionable plans for all commercial sub-functions. Business Development & Revenue Growth Set the commercial agenda for securing new revenue streams across key markets. Oversee the development of a high-quality sales pipeline and national growth plan. Lead significant commercial negotiations, pricing architecture, and tenders. Cultivate relationships with strategic accounts, carriers, and industry partners. Guide market analysis to ensure my client remains competitive and future-focused. Customer Onboarding & Relationship Excellence Ensure a consistent, professional, and scalable onboarding process for new clients. Oversee cross-functional coordination with Operations, IT, Finance, and HR. Set strategic KPIs for customer activation, retention, and onboarding success. Drive continuous improvement across the customer journey. Customer Service Strategy & Performance Provide strategic leadership to the customer service function. Embed robust SLAs, escalation frameworks, and service performance measures. Champion a culture of customer-centricity across the organisation. Lead root cause resolution for service challenges and drive long-term fixes. Marketing & Brand Positioning Own and evolve the brand identity and national market positioning. Oversee digital marketing, content strategy, and lead-generation programmes. Shape the events, PR, and networking strategy to elevate my clients profile. Ensure all external messaging and campaigns align to brand standards. Review marketing ROI and ensure campaigns support business growth. Profile Proven track record in senior commercial leadership within logistics or supply chain. Strong commercial acumen, negotiation capability, and strategic market insight. Experience influencing at Board and Executive levels. Demonstrable leadership in customer-facing teams (sales, service, onboarding). Background in marketing, brand positioning, or leading marketing teams. Understanding of digital marketing, lead generation, and brand development. Strong analytical perspective and data-driven decision-making ability. Ability to operate both strategically and hands-on where required. Job Offer Six figure salary Senior Leadership Bonus Car/Car Allowance Hybrid working - 3 days at HQ
Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you've also worked in the following roles, we'd also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services Understanding Customer Needs: Identifying concerns, motivations and reasons for contact Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS A friendly and confident communicator with strong interpersonal skills Previous experience in a retention, telesales or customer service call centre role Telecommunications experience is highly desirable Experience handling objections, complaints or difficult conversations Strong negotiation skills and a results-driven approach Good IT skills with experience using CRM systems and databases GCSEs in English and Maths or equivalent Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Uncapped commission scheme linked to retention and performance Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14613 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
May 14, 2026
Full time
Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you've also worked in the following roles, we'd also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services Understanding Customer Needs: Identifying concerns, motivations and reasons for contact Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS A friendly and confident communicator with strong interpersonal skills Previous experience in a retention, telesales or customer service call centre role Telecommunications experience is highly desirable Experience handling objections, complaints or difficult conversations Strong negotiation skills and a results-driven approach Good IT skills with experience using CRM systems and databases GCSEs in English and Maths or equivalent Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Uncapped commission scheme linked to retention and performance Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14613 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
Who we are GlobalData Healthcare is the leading intelligence provider for Pharma, Biotech and Medical Device companies, helping them decode markets, outmanoeuvre competitors, and reach more customers. We're at a pivotal growth moment: recently carved out from GlobalData with transformational investment behind us, and ambitious targets ahead. The role This is a pure growth role, you'll own a portfolio of 50 mid-market biopharma, medtech, and/or professional services accounts, with full responsibility for upsell, expansion, and renewal. If you're a hunter who also or aspires to build lasting client relationships, this is your next move. We re looking for a Strategic Account Manager to join our Healthcare team where we are a leading business intelligence provider in the Pharmaceutical and Medical Device markets. Our platform enables organisations to evaluate partners and investors, plan new products and market entry to get ahead of their competition. Key Responsibilities As a hunter, you will grow and maintain an existing client base by closing upsell sales and growing and retaining existing contracts Foster long term relationships and strategically map, plan, and execute a renewal plan to strengthen the retention for each of your 50 accounts. Be responsible for the full sales cycle and leverage sales support teams and other internal resources as needed. Achieve monthly sales targets for both upsell and renewals. If you are a quota crusher, this role is for you. What gets measured, grows! Achieve weekly KPIs to stay on track to achieve your specific goals (annual target, President s Club, commission checks, stretch targets, annual awards, etc.) Build and manage a robust pipeline and prepare accurate sales forecasts, new growth ideas, and contingency plans. Continually improve your product and industry knowledge while also understanding client pain points to ensure the best support can be offered to your customers and colleagues. Compete and collaborate with colleagues of all levels proactively, positively, and professionally. Work with C-suite, vice president and director level personas. Travel to see customers at least once per quarter. What are we looking for 5+ Years of B2B sales is required, ARR sales is preferred, industry sales is a bonus. Top performers without pharma experience are welcome to apply. Proven hunter with experience as an Account Executive, Business Development Executive, or Sales Development Representative. Account management experience translates best to this role when it s focused on growing accounts as well as retaining and servicing customers at a high level. Foster long-term strategic relationships with key client stakeholders to renew your book of business. You ll be joining a high-performance culture where the standards are high, and peers competitively and collaboratively push each other to be better As a top performer, you will need to demonstrate a proven track record of target achievement. Seller must have strong discovery skills to execute a consultative sale. Driven, competitive, assertive, intellectually curious, and gritty sales professionals make up the strongest parts of our team. We are currently three days a week in office in midtown Manhattan and may in the future go to four days. A growth mindset is required. Our award-winning leadership team is committed to growing our people and grow their careers. You will need to demonstrate a proven and successful track record of growing accounts. What we offer: High growth, ambitious environment that offers unlimited opportunities for success Tailored training and development plans, including LinkedIn Learning and ongoing Learning and Development opportunities Competitive base salary plus OTE and attractive, uncapped commission structure Why now? Freshly carved out from GlobalData with significant investment, a rare chance to join at the inflection point Fast-paced, entrepreneurial environment with real ownership over your accounts and your earnings Award-winning leadership team with a genuine track record of developing and promoting sales talent In addition to a rewarding career, we support our GlobalData Heathcare colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData Healthcare believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData Healthcare is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 14, 2026
Full time
Who we are GlobalData Healthcare is the leading intelligence provider for Pharma, Biotech and Medical Device companies, helping them decode markets, outmanoeuvre competitors, and reach more customers. We're at a pivotal growth moment: recently carved out from GlobalData with transformational investment behind us, and ambitious targets ahead. The role This is a pure growth role, you'll own a portfolio of 50 mid-market biopharma, medtech, and/or professional services accounts, with full responsibility for upsell, expansion, and renewal. If you're a hunter who also or aspires to build lasting client relationships, this is your next move. We re looking for a Strategic Account Manager to join our Healthcare team where we are a leading business intelligence provider in the Pharmaceutical and Medical Device markets. Our platform enables organisations to evaluate partners and investors, plan new products and market entry to get ahead of their competition. Key Responsibilities As a hunter, you will grow and maintain an existing client base by closing upsell sales and growing and retaining existing contracts Foster long term relationships and strategically map, plan, and execute a renewal plan to strengthen the retention for each of your 50 accounts. Be responsible for the full sales cycle and leverage sales support teams and other internal resources as needed. Achieve monthly sales targets for both upsell and renewals. If you are a quota crusher, this role is for you. What gets measured, grows! Achieve weekly KPIs to stay on track to achieve your specific goals (annual target, President s Club, commission checks, stretch targets, annual awards, etc.) Build and manage a robust pipeline and prepare accurate sales forecasts, new growth ideas, and contingency plans. Continually improve your product and industry knowledge while also understanding client pain points to ensure the best support can be offered to your customers and colleagues. Compete and collaborate with colleagues of all levels proactively, positively, and professionally. Work with C-suite, vice president and director level personas. Travel to see customers at least once per quarter. What are we looking for 5+ Years of B2B sales is required, ARR sales is preferred, industry sales is a bonus. Top performers without pharma experience are welcome to apply. Proven hunter with experience as an Account Executive, Business Development Executive, or Sales Development Representative. Account management experience translates best to this role when it s focused on growing accounts as well as retaining and servicing customers at a high level. Foster long-term strategic relationships with key client stakeholders to renew your book of business. You ll be joining a high-performance culture where the standards are high, and peers competitively and collaboratively push each other to be better As a top performer, you will need to demonstrate a proven track record of target achievement. Seller must have strong discovery skills to execute a consultative sale. Driven, competitive, assertive, intellectually curious, and gritty sales professionals make up the strongest parts of our team. We are currently three days a week in office in midtown Manhattan and may in the future go to four days. A growth mindset is required. Our award-winning leadership team is committed to growing our people and grow their careers. You will need to demonstrate a proven and successful track record of growing accounts. What we offer: High growth, ambitious environment that offers unlimited opportunities for success Tailored training and development plans, including LinkedIn Learning and ongoing Learning and Development opportunities Competitive base salary plus OTE and attractive, uncapped commission structure Why now? Freshly carved out from GlobalData with significant investment, a rare chance to join at the inflection point Fast-paced, entrepreneurial environment with real ownership over your accounts and your earnings Award-winning leadership team with a genuine track record of developing and promoting sales talent In addition to a rewarding career, we support our GlobalData Heathcare colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData Healthcare believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData Healthcare is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Senior Business Development Manager - Membership £50,000 - £58,000 Base + £25,000 Projected Commission (Uncapped) Hybrid London Leading media business seeks commercially minded Membership & Customer Success Manager to lead and grow their membership proposition while driving engagement, retention and revenue. This is a pivotal role responsible for the end-to-end member journey - from acquisition and onboarding through to engagement and renewal. The role will work closely with marketing, sales and senior stakeholders to maximise both member value and commercial performance. The ideal candidate will be confident managing relationships at all levels, comfortable selling to senior industry individuals, highly organised, and passionate about delivering exceptional member experiences. The role will be well supported by the Director of Customer & Client Success, alongside close collaboration with the CEO and wider senior leadership team. This support will include strategic direction, commercial guidance and shared ownership of team development and the continued growth of the membership proposition, while providing the autonomy to shape and lead day-to-day execution. Key Responsibilities: Membership Growth, Sales & Customer Success - Own the full membership lifecycle, taking accountability for membership acquisition, engagement, retention and renewal. Product Development & Proposition Enhancement - Play a key role in the ongoing development and evolution of the membership product, ensuring it remains relevant, differentiated and commercially strong. Team Leadership & Delivery - Line manage and develop the Customer Success Executive, setting clear objectives and supporting performance and progression. Conferences, Awards & Revenue Generation - Sell delegate attendance for conferences and awards to existing and prospective members, working towards agreed revenue targets. Use delegate sales as a strategic tool to build relationships, deepen market understanding and create a strong pipeline for membership sales. Strategy, Collaboration & Reporting - Work with the Director of Customer & Client Success to develop and deliver strategies that support the growth of membership, conferences and awards. Profile Required: Proven experience selling a b2b membership licensed offering with consistent track record in delivering excellent revenue High achiever commercially over a period of 4 years + Ideally degree educated Strong sales ethic Ideally some experience managing a small team Customer Success experience would be highly preferable L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
May 14, 2026
Full time
Senior Business Development Manager - Membership £50,000 - £58,000 Base + £25,000 Projected Commission (Uncapped) Hybrid London Leading media business seeks commercially minded Membership & Customer Success Manager to lead and grow their membership proposition while driving engagement, retention and revenue. This is a pivotal role responsible for the end-to-end member journey - from acquisition and onboarding through to engagement and renewal. The role will work closely with marketing, sales and senior stakeholders to maximise both member value and commercial performance. The ideal candidate will be confident managing relationships at all levels, comfortable selling to senior industry individuals, highly organised, and passionate about delivering exceptional member experiences. The role will be well supported by the Director of Customer & Client Success, alongside close collaboration with the CEO and wider senior leadership team. This support will include strategic direction, commercial guidance and shared ownership of team development and the continued growth of the membership proposition, while providing the autonomy to shape and lead day-to-day execution. Key Responsibilities: Membership Growth, Sales & Customer Success - Own the full membership lifecycle, taking accountability for membership acquisition, engagement, retention and renewal. Product Development & Proposition Enhancement - Play a key role in the ongoing development and evolution of the membership product, ensuring it remains relevant, differentiated and commercially strong. Team Leadership & Delivery - Line manage and develop the Customer Success Executive, setting clear objectives and supporting performance and progression. Conferences, Awards & Revenue Generation - Sell delegate attendance for conferences and awards to existing and prospective members, working towards agreed revenue targets. Use delegate sales as a strategic tool to build relationships, deepen market understanding and create a strong pipeline for membership sales. Strategy, Collaboration & Reporting - Work with the Director of Customer & Client Success to develop and deliver strategies that support the growth of membership, conferences and awards. Profile Required: Proven experience selling a b2b membership licensed offering with consistent track record in delivering excellent revenue High achiever commercially over a period of 4 years + Ideally degree educated Strong sales ethic Ideally some experience managing a small team Customer Success experience would be highly preferable L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Driving Digital Transformation through consultancy services. A customer focused Account Manager is required by a well-respected IT Managed Services Provider. This is a genuine Account Manager role looking after a portfolio of existing accounts with recurring revenue spend. This role helps these organisations develop by providing Digital Transformation Consultancy. The Organisation: A well-established MSP with very strong customer retention Providing IT Strategy Roadmap, infrastructure solutions combined with professional services to mid-market and small corporate organisations Has a portfolio of mid-level spending accounts that need to be nurtured and grown Growing strongly with new technology solutions and services to take to existing clients. North West based, well established with an impressive list of clients spread nationwide The Person: Minimum of 2 years experience in a consultative account manager role or new business sales role, ideally with an MSP / Managed Service Provider / IT Solutions / IT Services provider. Capable of building trusting partnerships with various levels including Director Level Used to working closely with organisations to understand needs, resolve issues and provide a variety of solutions. Must be able to demonstrate a consultative/solution sales led approach and looking to develop their career with more sophisticated technology solutions and services. Experience of Selling IT Managed Services would be highly desirable but not essential as full training will be provided This is a privately owned, growing business and the successful Account Manager will have the opportunity to develop their career without any boundaries. Your achievements will be recognised and well rewarded. The package includes a Basic salary of approximately 35,000 to 40,000. The OTE from this portfolio of accounts will exceed 50k - 60k per year. The package offered could be higher for exceptional Account Manager / Business Development Manager with more experience. There will be no cap on earnings. Earning 100k+ by Year 3 with this organisation is a realistic ambition. This is an exciting opportunity for an Account Manager or Business Development Manager (BDM) wanting to make a significant contribution to an organisation and be well rewarded for what they achieve. There are also real long-term opportunities for career development within this organisation. Applications are invited from Account Managers that match the above description and are both based in the UK and eligible to work in the UK. Autus HR has been contracted to search for, assess and select Account Manager / Business Development Manager / Account Executive who will be successful in this role. Due to the specific requirements of this role, only a small percentage of all applications will be invited to progress through the process, however we will respond to every application we receive. Not being successful for this role does not exclude you from applying for other opportunities. For further information please contact Paul Roberts. This organisation is looking for individuals with experience in some of the following areas:- Software Sales; IT New Business Sales; IT Security Sales; IT Infrastructure Solutions; IT Mobile Technology Sales; IT Mail and Messaging Solutions; IT Network Sales; Systems Integrator Sales; IT Consultancy Sales; IT Outsourcing; IT Managed Services Sales; IT Professional Services Sales; End User IT Sales; IT Hardware Sales; Value Added Reseller Sales (VAR); Field Sales; Business Development Manager; Account Manager; ;
May 14, 2026
Full time
Driving Digital Transformation through consultancy services. A customer focused Account Manager is required by a well-respected IT Managed Services Provider. This is a genuine Account Manager role looking after a portfolio of existing accounts with recurring revenue spend. This role helps these organisations develop by providing Digital Transformation Consultancy. The Organisation: A well-established MSP with very strong customer retention Providing IT Strategy Roadmap, infrastructure solutions combined with professional services to mid-market and small corporate organisations Has a portfolio of mid-level spending accounts that need to be nurtured and grown Growing strongly with new technology solutions and services to take to existing clients. North West based, well established with an impressive list of clients spread nationwide The Person: Minimum of 2 years experience in a consultative account manager role or new business sales role, ideally with an MSP / Managed Service Provider / IT Solutions / IT Services provider. Capable of building trusting partnerships with various levels including Director Level Used to working closely with organisations to understand needs, resolve issues and provide a variety of solutions. Must be able to demonstrate a consultative/solution sales led approach and looking to develop their career with more sophisticated technology solutions and services. Experience of Selling IT Managed Services would be highly desirable but not essential as full training will be provided This is a privately owned, growing business and the successful Account Manager will have the opportunity to develop their career without any boundaries. Your achievements will be recognised and well rewarded. The package includes a Basic salary of approximately 35,000 to 40,000. The OTE from this portfolio of accounts will exceed 50k - 60k per year. The package offered could be higher for exceptional Account Manager / Business Development Manager with more experience. There will be no cap on earnings. Earning 100k+ by Year 3 with this organisation is a realistic ambition. This is an exciting opportunity for an Account Manager or Business Development Manager (BDM) wanting to make a significant contribution to an organisation and be well rewarded for what they achieve. There are also real long-term opportunities for career development within this organisation. Applications are invited from Account Managers that match the above description and are both based in the UK and eligible to work in the UK. Autus HR has been contracted to search for, assess and select Account Manager / Business Development Manager / Account Executive who will be successful in this role. Due to the specific requirements of this role, only a small percentage of all applications will be invited to progress through the process, however we will respond to every application we receive. Not being successful for this role does not exclude you from applying for other opportunities. For further information please contact Paul Roberts. This organisation is looking for individuals with experience in some of the following areas:- Software Sales; IT New Business Sales; IT Security Sales; IT Infrastructure Solutions; IT Mobile Technology Sales; IT Mail and Messaging Solutions; IT Network Sales; Systems Integrator Sales; IT Consultancy Sales; IT Outsourcing; IT Managed Services Sales; IT Professional Services Sales; End User IT Sales; IT Hardware Sales; Value Added Reseller Sales (VAR); Field Sales; Business Development Manager; Account Manager; ;
Customer Relationship Executive Customer Relationship Executive Farnborough s Permanent / Full-Time Competitive Salary About the Role Hays is looking for a Customer Relationship Executive to join their dynamic team in Farnborough. This is a fantastic opportunity to play a key role in managing and developing relationships with major corporate and public sector customers, supporting their full fleet lifecycle from onboarding through to renewals and returns. You'll act as a primary point of contact for customers, working closely with the Account Management team to deliver a seamless, high-quality service while identifying opportunities to grow and retain business. What You'll Be Doing Build and maintain strong relationships with customers, suppliers, and internal stakeholders Manage a portfolio of corporate and public sector clients, supporting their vehicle fleet requirements Act as the main point of contact for day-to-day customer queries and operational support Drive order uptake, renewals, and retention, identifying opportunities to increase sales Proactively engage customers through outbound contact, recommending suitable solutions Prepare and manage complex quotations and vehicle orders, ensuring accuracy and compliance Validate documentation and ensure smooth processing of all orders Monitor performance metrics, including win rates and customer trends, sharing insights with the wider team Support system rollouts (e.g. Alphabet Connect & Motion) and deliver customer demonstrations where required Work collaboratively to improve processes and enhance the customer experience Manage over-contract vehicles and identify opportunities to maximise profitability About You We're looking for someone who is commercially aware, highly organised, and customer-focused, with the confidence to manage relationships and drive results. You will have: Previous experience in sales and/or customer service (essential) Strong communication and relationship-building skills A proactive, self-motivated approach with the ability to take ownership High attention to detail and strong organisational skills Confidence working with data, reporting, and numerical information Ability to negotiate and influence effectively Strong Microsoft Office skills Desirable: Experience within automotive, fleet, or financial services What's in It for You Opportunity to work with a globally recognised premium brand Exposure to corporate clients and complex account management A varied, fast-paced role with strong development opportunities Collaborative and supportive team environment Competitive salary and benefits package Why Join BMW Group Financial Services? This is your chance to join a business that combines innovation, customer focus, and commercial excellence, where your contribution directly impacts customer satisfaction and business growth. Apply Now If you're passionate about delivering outstanding customer service, building relationships, and driving results, we'd love to hear from you. #
May 14, 2026
Contractor
Customer Relationship Executive Customer Relationship Executive Farnborough s Permanent / Full-Time Competitive Salary About the Role Hays is looking for a Customer Relationship Executive to join their dynamic team in Farnborough. This is a fantastic opportunity to play a key role in managing and developing relationships with major corporate and public sector customers, supporting their full fleet lifecycle from onboarding through to renewals and returns. You'll act as a primary point of contact for customers, working closely with the Account Management team to deliver a seamless, high-quality service while identifying opportunities to grow and retain business. What You'll Be Doing Build and maintain strong relationships with customers, suppliers, and internal stakeholders Manage a portfolio of corporate and public sector clients, supporting their vehicle fleet requirements Act as the main point of contact for day-to-day customer queries and operational support Drive order uptake, renewals, and retention, identifying opportunities to increase sales Proactively engage customers through outbound contact, recommending suitable solutions Prepare and manage complex quotations and vehicle orders, ensuring accuracy and compliance Validate documentation and ensure smooth processing of all orders Monitor performance metrics, including win rates and customer trends, sharing insights with the wider team Support system rollouts (e.g. Alphabet Connect & Motion) and deliver customer demonstrations where required Work collaboratively to improve processes and enhance the customer experience Manage over-contract vehicles and identify opportunities to maximise profitability About You We're looking for someone who is commercially aware, highly organised, and customer-focused, with the confidence to manage relationships and drive results. You will have: Previous experience in sales and/or customer service (essential) Strong communication and relationship-building skills A proactive, self-motivated approach with the ability to take ownership High attention to detail and strong organisational skills Confidence working with data, reporting, and numerical information Ability to negotiate and influence effectively Strong Microsoft Office skills Desirable: Experience within automotive, fleet, or financial services What's in It for You Opportunity to work with a globally recognised premium brand Exposure to corporate clients and complex account management A varied, fast-paced role with strong development opportunities Collaborative and supportive team environment Competitive salary and benefits package Why Join BMW Group Financial Services? This is your chance to join a business that combines innovation, customer focus, and commercial excellence, where your contribution directly impacts customer satisfaction and business growth. Apply Now If you're passionate about delivering outstanding customer service, building relationships, and driving results, we'd love to hear from you. #
B2C Sales & Renewals Executive Location: London (Hybrid, 60/40) We're working with a fast-growing, forward-thinking connectivity provider that is transforming how homes and businesses access high-speed broadband across London. With a strong focus on full fibre technology, they are on a mission to deliver best-in-class connectivity and create a more digitally enabled city. They are now looking for a B2C Sales & Renewals Executive to join their team. This is a fantastic opportunity for someone who enjoys speaking with customers, building relationships, and driving both sales and retention activity in a dynamic environment. The Role You'll play a key role in managing both new and existing customer relationships, supporting the full sales and renewal life cycle. This role involves a mix of inbound and outbound communication, with a strong focus on customer experience and sales accuracy. Key Responsibilities Proactively contact customers within the existing pipeline to convert prospects Manage renewal conversations, identify upsell opportunities, and gather customer feedback Handle inbound enquiries relating to new sales, renewals, and retention Manage customer email communications professionally and efficiently Process sales orders and renewals accurately, maintaining high data integrity Build strong, lasting relationships by delivering a personalised customer experience Manage the full renewal cycle, ensuring customers are informed and systems are updated Collaborate closely with sales and customer support teams Track and report on performance metrics including sales, renewals, and customer satisfaction Maintain a high standard of professionalism across all customer interactions About You Experience in a sales, customer service, or other customer-facing role Strong communication skills, both written and verbal Excellent organisational skills with the ability to manage multiple priorities High attention to detail and accuracy Comfortable working independently and as part of a team Experience using CRM systems and Microsoft Office A positive, customer-first mindset
May 14, 2026
Full time
B2C Sales & Renewals Executive Location: London (Hybrid, 60/40) We're working with a fast-growing, forward-thinking connectivity provider that is transforming how homes and businesses access high-speed broadband across London. With a strong focus on full fibre technology, they are on a mission to deliver best-in-class connectivity and create a more digitally enabled city. They are now looking for a B2C Sales & Renewals Executive to join their team. This is a fantastic opportunity for someone who enjoys speaking with customers, building relationships, and driving both sales and retention activity in a dynamic environment. The Role You'll play a key role in managing both new and existing customer relationships, supporting the full sales and renewal life cycle. This role involves a mix of inbound and outbound communication, with a strong focus on customer experience and sales accuracy. Key Responsibilities Proactively contact customers within the existing pipeline to convert prospects Manage renewal conversations, identify upsell opportunities, and gather customer feedback Handle inbound enquiries relating to new sales, renewals, and retention Manage customer email communications professionally and efficiently Process sales orders and renewals accurately, maintaining high data integrity Build strong, lasting relationships by delivering a personalised customer experience Manage the full renewal cycle, ensuring customers are informed and systems are updated Collaborate closely with sales and customer support teams Track and report on performance metrics including sales, renewals, and customer satisfaction Maintain a high standard of professionalism across all customer interactions About You Experience in a sales, customer service, or other customer-facing role Strong communication skills, both written and verbal Excellent organisational skills with the ability to manage multiple priorities High attention to detail and accuracy Comfortable working independently and as part of a team Experience using CRM systems and Microsoft Office A positive, customer-first mindset
Automotive Sales Executive - Diagnostic & Technical Solutions Hybrid North Wales £35,000-£45,000 basic + commission Calling Automotive Sales Executives who actually understand dealer systems If you've sold automotive technical products , worked with dealer groups , and already know your way around CRMs like V8, Syncro (or similar - the type of CRM isn't essential) , this role will stand out. This is not entry-level, not call-centre sales, and not a grind.It's a commercial role for someone who understands how workshops, dealerships and automotive businesses really buy . Why this role will interest you You're selling technical automotive solutions - not generic products You'll work a warm CRM database with hundreds of existing and lapsed customers You'll have real autonomy to manage accounts, pipeline and relationships The business is shifting toward digital, data-driven sales (CRM actually matters here) Clear progression into a senior commercial / account leadership role If you're already using systems like V8, Syncro, Dealer Management Systems or automotive CRMs , you'll hit the ground running. The Role (What you'll actually be doing) Re-engaging dormant automotive customers via CRM and phone Handling inbound enquiries from workshops, dealerships and trade customers Converting technical conversations into commercial outcomes Building long-term relationships with repeat-order customers Selling across web-based and distribution channels Using internal product knowledge and systems to recommend the right solution Keeping CRM data clean, accurate and commercially useful Reporting clearly on pipeline, activity and revenue As you prove yourself, you'll: Take ownership of larger and higher-value accounts Influence sales strategy and targeting Move into a senior commercial position as the business scales Who This Is For You'll be a strong fit if you have: Automotive sales experience (aftermarket, diagnostic, technical, tools or dealer-facing) Hands-on CRM experience (V8, Syncro or similar systems) Confidence on the phone with workshops, dealers and trade customers A proactive, "pick up the phone" sales mindset Strong organisation and pipeline discipline Commercial awareness - you understand margins, targets and growth Bonus points if you've sold: Diagnostic equipment Technical automotive products Software, tools or services into dealerships or workshops Package & Benefits £35,000-£45,000 basic (experience dependent) Commission structure Hybrid working 25 days holiday + bank holidays Private medical & dental insurance Pension scheme Health & wellbeing support On-site parking Supportive, growth-focused environment Interested? If you're an automotive sales professional who already understands dealer systems, CRMs and technical conversations , this is a role where you can genuinely progress and make your mark. Get in touch with me directly to discuss confidentially at or send an updated CV to Early conversations are already happening so speed is essential for your application. The position rarely comes about due to the strength of the company's retention policies.
May 14, 2026
Full time
Automotive Sales Executive - Diagnostic & Technical Solutions Hybrid North Wales £35,000-£45,000 basic + commission Calling Automotive Sales Executives who actually understand dealer systems If you've sold automotive technical products , worked with dealer groups , and already know your way around CRMs like V8, Syncro (or similar - the type of CRM isn't essential) , this role will stand out. This is not entry-level, not call-centre sales, and not a grind.It's a commercial role for someone who understands how workshops, dealerships and automotive businesses really buy . Why this role will interest you You're selling technical automotive solutions - not generic products You'll work a warm CRM database with hundreds of existing and lapsed customers You'll have real autonomy to manage accounts, pipeline and relationships The business is shifting toward digital, data-driven sales (CRM actually matters here) Clear progression into a senior commercial / account leadership role If you're already using systems like V8, Syncro, Dealer Management Systems or automotive CRMs , you'll hit the ground running. The Role (What you'll actually be doing) Re-engaging dormant automotive customers via CRM and phone Handling inbound enquiries from workshops, dealerships and trade customers Converting technical conversations into commercial outcomes Building long-term relationships with repeat-order customers Selling across web-based and distribution channels Using internal product knowledge and systems to recommend the right solution Keeping CRM data clean, accurate and commercially useful Reporting clearly on pipeline, activity and revenue As you prove yourself, you'll: Take ownership of larger and higher-value accounts Influence sales strategy and targeting Move into a senior commercial position as the business scales Who This Is For You'll be a strong fit if you have: Automotive sales experience (aftermarket, diagnostic, technical, tools or dealer-facing) Hands-on CRM experience (V8, Syncro or similar systems) Confidence on the phone with workshops, dealers and trade customers A proactive, "pick up the phone" sales mindset Strong organisation and pipeline discipline Commercial awareness - you understand margins, targets and growth Bonus points if you've sold: Diagnostic equipment Technical automotive products Software, tools or services into dealerships or workshops Package & Benefits £35,000-£45,000 basic (experience dependent) Commission structure Hybrid working 25 days holiday + bank holidays Private medical & dental insurance Pension scheme Health & wellbeing support On-site parking Supportive, growth-focused environment Interested? If you're an automotive sales professional who already understands dealer systems, CRMs and technical conversations , this is a role where you can genuinely progress and make your mark. Get in touch with me directly to discuss confidentially at or send an updated CV to Early conversations are already happening so speed is essential for your application. The position rarely comes about due to the strength of the company's retention policies.
Senior Business Development Manager - Membership £50,000 - £58,000 Base + £25,000 Projected Commission (Uncapped) Hybrid London Leading media business seeks commercially minded Membership & Customer Success Manager to lead and grow their membership proposition while driving engagement, retention and revenue. This is a pivotal role responsible for the end-to-end member journey - from acquisition and onboarding through to engagement and renewal. The role will work closely with marketing, sales and senior stakeholders to maximise both member value and commercial performance. The ideal candidate will be confident managing relationships at all levels, comfortable selling to senior industry individuals, highly organised, and passionate about delivering exceptional member experiences. The role will be well supported by the Director of Customer & Client Success, alongside close collaboration with the CEO and wider senior leadership team. This support will include strategic direction, commercial guidance and shared ownership of team development and the continued growth of the membership proposition, while providing the autonomy to shape and lead day-to-day execution. Key Responsibilities: Membership Growth, Sales & Customer Success - Own the full membership lifecycle, taking accountability for membership acquisition, engagement, retention and renewal. Product Development & Proposition Enhancement - Play a key role in the ongoing development and evolution of the membership product, ensuring it remains relevant, differentiated and commercially strong. Team Leadership & Delivery - Line manage and develop the Customer Success Executive, setting clear objectives and supporting performance and progression. Conferences, Awards & Revenue Generation - Sell delegate attendance for conferences and awards to existing and prospective members, working towards agreed revenue targets. Use delegate sales as a strategic tool to build relationships, deepen market understanding and create a strong pipeline for membership sales. Strategy, Collaboration & Reporting - Work with the Director of Customer & Client Success to develop and deliver strategies that support the growth of membership, conferences and awards. Profile Required: Proven experience selling a b2b membership licensed offering with consistent track record in delivering excellent revenue High achiever commercially over a period of 4 years + Ideally degree educated Strong sales ethic Ideally some experience managing a small team Customer Success experience would be highly preferable L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
May 14, 2026
Full time
Senior Business Development Manager - Membership £50,000 - £58,000 Base + £25,000 Projected Commission (Uncapped) Hybrid London Leading media business seeks commercially minded Membership & Customer Success Manager to lead and grow their membership proposition while driving engagement, retention and revenue. This is a pivotal role responsible for the end-to-end member journey - from acquisition and onboarding through to engagement and renewal. The role will work closely with marketing, sales and senior stakeholders to maximise both member value and commercial performance. The ideal candidate will be confident managing relationships at all levels, comfortable selling to senior industry individuals, highly organised, and passionate about delivering exceptional member experiences. The role will be well supported by the Director of Customer & Client Success, alongside close collaboration with the CEO and wider senior leadership team. This support will include strategic direction, commercial guidance and shared ownership of team development and the continued growth of the membership proposition, while providing the autonomy to shape and lead day-to-day execution. Key Responsibilities: Membership Growth, Sales & Customer Success - Own the full membership lifecycle, taking accountability for membership acquisition, engagement, retention and renewal. Product Development & Proposition Enhancement - Play a key role in the ongoing development and evolution of the membership product, ensuring it remains relevant, differentiated and commercially strong. Team Leadership & Delivery - Line manage and develop the Customer Success Executive, setting clear objectives and supporting performance and progression. Conferences, Awards & Revenue Generation - Sell delegate attendance for conferences and awards to existing and prospective members, working towards agreed revenue targets. Use delegate sales as a strategic tool to build relationships, deepen market understanding and create a strong pipeline for membership sales. Strategy, Collaboration & Reporting - Work with the Director of Customer & Client Success to develop and deliver strategies that support the growth of membership, conferences and awards. Profile Required: Proven experience selling a b2b membership licensed offering with consistent track record in delivering excellent revenue High achiever commercially over a period of 4 years + Ideally degree educated Strong sales ethic Ideally some experience managing a small team Customer Success experience would be highly preferable L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Fama is a growth-stage SaaS company based in the US with an emerging international presence. After experiencing substantial organic growth outside of the US, we are seeking a senior Go-To-Market (GTM) lead to serve as our first on-the-ground representative in the United Kingdom. This role is responsible for accelerating our EMEA expansion and scaling our regional customer and partner footprint. This is a senior-level, self-starting role reporting directly to US leadership. You will act as the regional subject matter expert, executing GTM initiatives and providing high-level market feedback to the US executive team. As the territory scales, you will play a key role in identifying regional talent needs to expand our EMEA operations. The successful candidate will blend deep background screening expertise with a rigorous commercial mindset, acting as a key brand ambassador for Fama across the region. This role may require periodic in-person collaboration in London or the surrounding area. Applicants should be located within a reasonable commuting distance (approximately 2 hours). Market Expansion & Regional Support Move from organic, word-of-mouth international expansion to a regional-specific, proactive approach to serving clients. Develop the building blocks for foundational strategy for Western European expansion. Achieve regional performance targets in close coordination with US-based leadership, ensuring all activities align with global corporate objectives. Support the end-to-end customer journey in the region, providing local feedback to existing marketing, sales, RevOps and support teams to improve brand awareness and increase retention. Leverage Fama's existing customer base (that loves us!) to reflect local market nuances, ensuring the UK value proposition is resonant and culturally relevant. Partner & Customer Engagement Serve as the primary regional point of contact and brand representative for Fama's existing network of customers and reseller partners. Act as the lead technical consultant and product advocate for Fama's social media screening technology to build regional trust and credibility. Represent the company at industry events and strategic partner meetings to drive customer enablement and market visibility. Support Fama's reseller network-which drives a significant majority of our HR revenue-by providing localized enablement materials and co-selling support. Sales & Marketing Coordination Blend technical solution consulting with a commercial mindset to support localized sales and marketing initiatives as directed by Fama's leadership team. Serve as a bridge between technical expertise and regional revenue-generating activities, tapping in US-based colleagues when necessary. Facilitate a unified approach to revenue by coordinating regional feedback with US-based revenue operations and cross-functional teams. Essential Requirements 7-10 years experience opening and scaling international territories (specifically the UK and EMEA); ideally on behalf of American companies. Demonstrated experience selling into enterprise organizations, with a focus on the regulatory requirements of UK Financial Services (SM&CR) and Healthcare (CQC/NHS). Deep familiarity with the background screening industry; an established network within the background screening space is required. Strong working knowledge of UK GDPR and the legalities surrounding DBS and Right to Work checks in the UK. Expert-level communication abilities, whether it's in the written or verbal form with humans, or at the prompt-level with agents & LLMs. A self-starter with the ability to navigate ambiguity, innovate, and anticipate future needs of a business headquartered 5000 miles away. Personal Attributes Driven by a spirit of ownership and empowered by autonomy, you'll pioneer new initiatives and push beyond established boundaries. A creative and pragmatic problem-solver, energized by the opportunity to build new capabilities from scratch with the highest level of integrity and commercial acumen. Self-sufficient, disciplined, and comfortable operating outside of your comfort zone to achieve excellence. By applying for this role, you consent to Fama processing your personal data for the purposes of recruitment and selection. Your personal data will be processed in accordance with applicable UK data protection laws (UK GDPR). Remote first - Flexible work environment. Our flexible workplace comes with vacation days, sick days, volunteer time off, and paid parental leave. Great Financial Incentives. competitive compensation packages, equity, and generous total rewards plans. Employees can access Wellness Programs and more for FREE. We believe that becoming an increasingly diverse, equitable, and inclusive workplace makes us a more successful and resilient organization. We embrace equal opportunity for all applicants and seek to foster and preserve a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. We are committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.
May 13, 2026
Full time
Fama is a growth-stage SaaS company based in the US with an emerging international presence. After experiencing substantial organic growth outside of the US, we are seeking a senior Go-To-Market (GTM) lead to serve as our first on-the-ground representative in the United Kingdom. This role is responsible for accelerating our EMEA expansion and scaling our regional customer and partner footprint. This is a senior-level, self-starting role reporting directly to US leadership. You will act as the regional subject matter expert, executing GTM initiatives and providing high-level market feedback to the US executive team. As the territory scales, you will play a key role in identifying regional talent needs to expand our EMEA operations. The successful candidate will blend deep background screening expertise with a rigorous commercial mindset, acting as a key brand ambassador for Fama across the region. This role may require periodic in-person collaboration in London or the surrounding area. Applicants should be located within a reasonable commuting distance (approximately 2 hours). Market Expansion & Regional Support Move from organic, word-of-mouth international expansion to a regional-specific, proactive approach to serving clients. Develop the building blocks for foundational strategy for Western European expansion. Achieve regional performance targets in close coordination with US-based leadership, ensuring all activities align with global corporate objectives. Support the end-to-end customer journey in the region, providing local feedback to existing marketing, sales, RevOps and support teams to improve brand awareness and increase retention. Leverage Fama's existing customer base (that loves us!) to reflect local market nuances, ensuring the UK value proposition is resonant and culturally relevant. Partner & Customer Engagement Serve as the primary regional point of contact and brand representative for Fama's existing network of customers and reseller partners. Act as the lead technical consultant and product advocate for Fama's social media screening technology to build regional trust and credibility. Represent the company at industry events and strategic partner meetings to drive customer enablement and market visibility. Support Fama's reseller network-which drives a significant majority of our HR revenue-by providing localized enablement materials and co-selling support. Sales & Marketing Coordination Blend technical solution consulting with a commercial mindset to support localized sales and marketing initiatives as directed by Fama's leadership team. Serve as a bridge between technical expertise and regional revenue-generating activities, tapping in US-based colleagues when necessary. Facilitate a unified approach to revenue by coordinating regional feedback with US-based revenue operations and cross-functional teams. Essential Requirements 7-10 years experience opening and scaling international territories (specifically the UK and EMEA); ideally on behalf of American companies. Demonstrated experience selling into enterprise organizations, with a focus on the regulatory requirements of UK Financial Services (SM&CR) and Healthcare (CQC/NHS). Deep familiarity with the background screening industry; an established network within the background screening space is required. Strong working knowledge of UK GDPR and the legalities surrounding DBS and Right to Work checks in the UK. Expert-level communication abilities, whether it's in the written or verbal form with humans, or at the prompt-level with agents & LLMs. A self-starter with the ability to navigate ambiguity, innovate, and anticipate future needs of a business headquartered 5000 miles away. Personal Attributes Driven by a spirit of ownership and empowered by autonomy, you'll pioneer new initiatives and push beyond established boundaries. A creative and pragmatic problem-solver, energized by the opportunity to build new capabilities from scratch with the highest level of integrity and commercial acumen. Self-sufficient, disciplined, and comfortable operating outside of your comfort zone to achieve excellence. By applying for this role, you consent to Fama processing your personal data for the purposes of recruitment and selection. Your personal data will be processed in accordance with applicable UK data protection laws (UK GDPR). Remote first - Flexible work environment. Our flexible workplace comes with vacation days, sick days, volunteer time off, and paid parental leave. Great Financial Incentives. competitive compensation packages, equity, and generous total rewards plans. Employees can access Wellness Programs and more for FREE. We believe that becoming an increasingly diverse, equitable, and inclusive workplace makes us a more successful and resilient organization. We embrace equal opportunity for all applicants and seek to foster and preserve a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. We are committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.
Inside Sales Executive B2B Location: Plymouth Free Parking Salary: £26k - £27k D.O.E OTE: £45k - £55k uncapped Info: Fantastic benefits, training, and career growth opportunities. Would you like to grow within a leading brand and innovative industry who truly values and invests in their people? Do you feel that your efforts are worth more than the reward you are receiving in your current role? Are you an ambitious sales professional that would like to advance your career for the future instead of feeling "stuck", undervalued or overlooked? This is not your typical sales role, read on and apply to discuss further. The Company This business is simply the market leader and provider of technology-based communication and IT products and solutions to business clients in the UK. A people and customer orientated business offering very strong career prospects, growth opportunities and a winning environment where effort and results are rewarded properly. About the Role - Inside Sales Executive B2B As a Sales Executive in this exciting role, you will contact a mixture of B2B existing clients and new clients to advise them on the range of business-critical products on offer. Advising clients on retention, upgrades and additional communication led products and in addition working closely with the field sales team for larger clients. You will work towards achievable targets and can over-achieve to substantially increase your earnings with top performers earning well over £65k consistently. Your success will take place within a professional, long-established sales focussed market leader, enjoying all the latest and most advanced tools and support to help in your success. About you - Inside Sales Executive B2B We will consider all sales backgrounds for the role with particular interest in people who have a background in B2B sales. Attitude, personality, ambition, and drive are key ingredients for this role. You are motivated, outgoing and an enthusiastic communicator who can build relationships with clients and work well as part of a successful team. You are someone who wants to earn more than £50k and enjoys being a key part in an inclusive team who encourage each other towards their goals. Ideally you will be someone who wants to progress their career long term within this business and take advantage of world class investment into your training and development. The Rewards Excellent starting basic salary which will be reviewed and increased quickly. There is a very attractive uncapped bonus structure allowing you to earn between £50k and £60k and upwards which is realistic. (Many people earn beyond this) Genuine opportunity to progress your career into more senior sales, field sales or management which is encouraged and supported from a business who prides itself on promotion from within. The backing and support of working with an amazing brand. Great benefits, incentives, social life, and culture are just some of the perks that you can expect. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked partners. We only work on select roles for select clients, so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles.
May 13, 2026
Full time
Inside Sales Executive B2B Location: Plymouth Free Parking Salary: £26k - £27k D.O.E OTE: £45k - £55k uncapped Info: Fantastic benefits, training, and career growth opportunities. Would you like to grow within a leading brand and innovative industry who truly values and invests in their people? Do you feel that your efforts are worth more than the reward you are receiving in your current role? Are you an ambitious sales professional that would like to advance your career for the future instead of feeling "stuck", undervalued or overlooked? This is not your typical sales role, read on and apply to discuss further. The Company This business is simply the market leader and provider of technology-based communication and IT products and solutions to business clients in the UK. A people and customer orientated business offering very strong career prospects, growth opportunities and a winning environment where effort and results are rewarded properly. About the Role - Inside Sales Executive B2B As a Sales Executive in this exciting role, you will contact a mixture of B2B existing clients and new clients to advise them on the range of business-critical products on offer. Advising clients on retention, upgrades and additional communication led products and in addition working closely with the field sales team for larger clients. You will work towards achievable targets and can over-achieve to substantially increase your earnings with top performers earning well over £65k consistently. Your success will take place within a professional, long-established sales focussed market leader, enjoying all the latest and most advanced tools and support to help in your success. About you - Inside Sales Executive B2B We will consider all sales backgrounds for the role with particular interest in people who have a background in B2B sales. Attitude, personality, ambition, and drive are key ingredients for this role. You are motivated, outgoing and an enthusiastic communicator who can build relationships with clients and work well as part of a successful team. You are someone who wants to earn more than £50k and enjoys being a key part in an inclusive team who encourage each other towards their goals. Ideally you will be someone who wants to progress their career long term within this business and take advantage of world class investment into your training and development. The Rewards Excellent starting basic salary which will be reviewed and increased quickly. There is a very attractive uncapped bonus structure allowing you to earn between £50k and £60k and upwards which is realistic. (Many people earn beyond this) Genuine opportunity to progress your career into more senior sales, field sales or management which is encouraged and supported from a business who prides itself on promotion from within. The backing and support of working with an amazing brand. Great benefits, incentives, social life, and culture are just some of the perks that you can expect. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked partners. We only work on select roles for select clients, so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles.
About You As a Digital CSM, you are passionate about creating and sustaining happy customers that realize full value from the platform and partnership across a large portfolio of customers. You have strong communication and prioritization skills andare passionate about solving customer problems at scale, while acting as a trusted advisor through both direct and digital engagement.Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: setting clear expectation internally and externally, acting as a customer advocate, using quantifiable data and customer health to proactively determine churn risk and de-escalate issues with scalable solutions. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 3+ yrs. experience in an enterprise SaaS product support environment Strong written, spoken, and presentation skills, with the ability to communicate effectively at scale across diverse customer segments and internal stakeholders Gather and synthesize customer feedback across a broad customer base, translating insights into actionable recommendations for product enhancements and feature development Well versed with using case management systems and CRM's (e.g., SFDC / JIRA). Previous experience in CSP is a bonus. Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' by identifying trends across the customer base and providing scalable recommendations to maximize value and retention Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to effectively manage a high-volume, scaled portfolio of customers Proactively monitor customer usage patterns and own the optimization of the automated customer journey, including designing and refining scalable digital touchpoints to drive retention, satisfaction, and value realization. Actively gather feedback through surveys, in-product interactions, and digital campaigns; analyze data to identify trends and improvement opportunities, and share insights with internal teams Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth in a scalable fashion. Proactively monitor customer health signals and trigger scaled or targeted outreach to address risks before they elevateCross Functional Collaboration: Partner with the Abnormal AI Account Team (Account Executives, Sales Engineers, Support Engineers, Renewal Managers, etc.) to drive coordinated, data-informed strategies for retention and expansion across a scaled customer base Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and facilitate customer engagements (both 1:many and 1:1 as needed) to address issues and ensure all commitments are met Product Knowledge: Maintain a strong understanding of our product and roadmap to guide customers toward successful outcomes and inform scalable enablement strategies Educate customers on the most relevant features and functionality related to their specific requirements. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
May 13, 2026
Full time
About You As a Digital CSM, you are passionate about creating and sustaining happy customers that realize full value from the platform and partnership across a large portfolio of customers. You have strong communication and prioritization skills andare passionate about solving customer problems at scale, while acting as a trusted advisor through both direct and digital engagement.Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: setting clear expectation internally and externally, acting as a customer advocate, using quantifiable data and customer health to proactively determine churn risk and de-escalate issues with scalable solutions. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 3+ yrs. experience in an enterprise SaaS product support environment Strong written, spoken, and presentation skills, with the ability to communicate effectively at scale across diverse customer segments and internal stakeholders Gather and synthesize customer feedback across a broad customer base, translating insights into actionable recommendations for product enhancements and feature development Well versed with using case management systems and CRM's (e.g., SFDC / JIRA). Previous experience in CSP is a bonus. Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' by identifying trends across the customer base and providing scalable recommendations to maximize value and retention Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to effectively manage a high-volume, scaled portfolio of customers Proactively monitor customer usage patterns and own the optimization of the automated customer journey, including designing and refining scalable digital touchpoints to drive retention, satisfaction, and value realization. Actively gather feedback through surveys, in-product interactions, and digital campaigns; analyze data to identify trends and improvement opportunities, and share insights with internal teams Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth in a scalable fashion. Proactively monitor customer health signals and trigger scaled or targeted outreach to address risks before they elevateCross Functional Collaboration: Partner with the Abnormal AI Account Team (Account Executives, Sales Engineers, Support Engineers, Renewal Managers, etc.) to drive coordinated, data-informed strategies for retention and expansion across a scaled customer base Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and facilitate customer engagements (both 1:many and 1:1 as needed) to address issues and ensure all commitments are met Product Knowledge: Maintain a strong understanding of our product and roadmap to guide customers toward successful outcomes and inform scalable enablement strategies Educate customers on the most relevant features and functionality related to their specific requirements. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Customer Success Manager (Customer Success Manager, SaaS, Supply Chain Software) - Shape the future of a growing Customer Success function with leadership trajectory A Customer Success Manager (Customer Success Manager, SaaS, Supply Chain Software) is required by a software vendor delivering an award-winning AI-powered end-to-end supply chain planning platform trusted by retailers, wholesalers, and manufacturers globally. With 200 active customers and a scaling Customer Success capability, this is a genuine opportunity to take strategic ownership of enterprise relationships and influence the direction of the Customer Success function. Hybrid working within 2 hours of Birmingham. Salary £40,000-£60,000 + £20,000-£40,000 bonus potential. To be successful in this Customer Success Manager role you should have: Experience in Customer Success, Strategic Account Management, or commercial relationship ownership Delivered Quarterly Business Reviews (QBRs) and surfaced commercial growth opportunities Managed mid-to-large enterprise customers (£10M-£100M+ turnover) Worked with SaaS, ERP, supply chain, planning, analytics, or enterprise software platforms Acted as the customer advocate across delivery, professional services, and sales teams This Customer Success Manager opportunity offers real progression toward leadership responsibility. You'll help shape Customer Success structure, engagement models, and process maturity while moving beyond reactive account handling into true strategic relationship ownership with enterprise stakeholders. You'll gain exposure to £100M-level organisations and play a visible role in revenue expansion strategy Day to day, the Customer Success Manager will manage a portfolio of 80 customers, acting as the primary strategic contact across stakeholders and executive sponsors. You'll run structured QBRs, identify adoption gaps, increase platform value realisation, coordinate activity across delivery and professional services teams, surface expansion opportunities for sales, and support long-term retention and growth strategy across enterprise accounts. You'll also help shape the evolution of the Customer Success function itself. Role highlights: Leadership trajectory toward Head of Customer Success responsibility Strategic ownership of enterprise-level customer relationships Direct commercial impact through expansion opportunity identification Influence over Customer Success processes and structure Exposure to large-scale supply chain transformation programmes If you are a commercially aware relationship builder who enjoys acting as the voice of the customer and wants a platform to grow into leadership, this is a standout opportunity.
May 13, 2026
Full time
Customer Success Manager (Customer Success Manager, SaaS, Supply Chain Software) - Shape the future of a growing Customer Success function with leadership trajectory A Customer Success Manager (Customer Success Manager, SaaS, Supply Chain Software) is required by a software vendor delivering an award-winning AI-powered end-to-end supply chain planning platform trusted by retailers, wholesalers, and manufacturers globally. With 200 active customers and a scaling Customer Success capability, this is a genuine opportunity to take strategic ownership of enterprise relationships and influence the direction of the Customer Success function. Hybrid working within 2 hours of Birmingham. Salary £40,000-£60,000 + £20,000-£40,000 bonus potential. To be successful in this Customer Success Manager role you should have: Experience in Customer Success, Strategic Account Management, or commercial relationship ownership Delivered Quarterly Business Reviews (QBRs) and surfaced commercial growth opportunities Managed mid-to-large enterprise customers (£10M-£100M+ turnover) Worked with SaaS, ERP, supply chain, planning, analytics, or enterprise software platforms Acted as the customer advocate across delivery, professional services, and sales teams This Customer Success Manager opportunity offers real progression toward leadership responsibility. You'll help shape Customer Success structure, engagement models, and process maturity while moving beyond reactive account handling into true strategic relationship ownership with enterprise stakeholders. You'll gain exposure to £100M-level organisations and play a visible role in revenue expansion strategy Day to day, the Customer Success Manager will manage a portfolio of 80 customers, acting as the primary strategic contact across stakeholders and executive sponsors. You'll run structured QBRs, identify adoption gaps, increase platform value realisation, coordinate activity across delivery and professional services teams, surface expansion opportunities for sales, and support long-term retention and growth strategy across enterprise accounts. You'll also help shape the evolution of the Customer Success function itself. Role highlights: Leadership trajectory toward Head of Customer Success responsibility Strategic ownership of enterprise-level customer relationships Direct commercial impact through expansion opportunity identification Influence over Customer Success processes and structure Exposure to large-scale supply chain transformation programmes If you are a commercially aware relationship builder who enjoys acting as the voice of the customer and wants a platform to grow into leadership, this is a standout opportunity.
Account Sales Executive (Calibration/Instrumentation) £30,000 + Up to £12,000 Bonus/Commission (OTE £42,000) + Benefits Location - Bracknell Are you a driven and ambitious Account Sales Executive with a passion for building strong client relationships and growing existing accounts? Do you enjoy identifying opportunities, managing customer portfolios, and delivering exceptional service? Are you looking for a role with excellent earning potential and the opportunity to increase your income significantly through commission? This is an exciting opportunity for someone to join an industry-leading building services company offering long-term career development and progression. On offer is the chance to work for a global market leader and receive extensive specialist training to help you develop your skills and future-proof your career. This role would suit someone looking to join a forward-thinking company where you can develop within a highly technical environment, receive ongoing support, and directly influence your earnings through a rewarding commission structure. The Role: Manage and grow existing customer accounts while identifying new business opportunities Build and maintain strong relationships with clients to maximise customer retention and revenue Generate leads through networking, research, and proactive outreach Understand client requirements and provide tailored solutions to meet their needs Work closely with senior management to develop and implement sales growth strategies The Person: 2+ years of experience in account management, sales, or a related role Strong relationship-building and communication skills Good negotiation and persuasion skills Ideally from a technical, construction, engineering, or building services background Reference Number: BBBH242848 To apply for this role or to be considered for further roles, please click "Apply Now", or contact Christopher Palmer at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
May 13, 2026
Full time
Account Sales Executive (Calibration/Instrumentation) £30,000 + Up to £12,000 Bonus/Commission (OTE £42,000) + Benefits Location - Bracknell Are you a driven and ambitious Account Sales Executive with a passion for building strong client relationships and growing existing accounts? Do you enjoy identifying opportunities, managing customer portfolios, and delivering exceptional service? Are you looking for a role with excellent earning potential and the opportunity to increase your income significantly through commission? This is an exciting opportunity for someone to join an industry-leading building services company offering long-term career development and progression. On offer is the chance to work for a global market leader and receive extensive specialist training to help you develop your skills and future-proof your career. This role would suit someone looking to join a forward-thinking company where you can develop within a highly technical environment, receive ongoing support, and directly influence your earnings through a rewarding commission structure. The Role: Manage and grow existing customer accounts while identifying new business opportunities Build and maintain strong relationships with clients to maximise customer retention and revenue Generate leads through networking, research, and proactive outreach Understand client requirements and provide tailored solutions to meet their needs Work closely with senior management to develop and implement sales growth strategies The Person: 2+ years of experience in account management, sales, or a related role Strong relationship-building and communication skills Good negotiation and persuasion skills Ideally from a technical, construction, engineering, or building services background Reference Number: BBBH242848 To apply for this role or to be considered for further roles, please click "Apply Now", or contact Christopher Palmer at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Business Development Executive - Build Your Network and Drive Growth Based in Hatfield Are you a confident communicator who thrives on meeting people and building meaningful relationships? Do you enjoy being out and about, networking, and making things happen? We're partnering with a highly respected, forward-thinking membership organisation that is looking for a driven Business Development Executive to join their energetic and collaborative team. Why You'll Love This Role A people-first, sociable position where networking is at the heart of what you do Join a supportive, high-performing team that genuinely celebrates success Uncapped earning potential - your success truly drives your income Work from a modern, open-plan office in Hatfield Attend high-profile events, seminars, and conferences across the region Package & Benefits Competitive basic salary + uncapped commission 10% on new memberships and 5% on upgrades Pension scheme 25 days holiday + bank holidays Private healthcare On-site parking and additional benefits The Role You'll be at the forefront of driving growth and engagement by: Identifying, developing and converting new business opportunities Building strong relationships with existing members to ensure retention and growth Representing the organisation at events, networking sessions and conferences Collaborating with internal teams to deliver an exceptional member experience Using social media and digital channels to enhance brand presence Starting your day in the Hatfield office before heading out to meetings Travelling across Hertfordshire (flexibility required for early/late events - with TOIL provided) Your Impact Grow membership through new sign-ups Increase revenue via upgrades, sponsorships and added-value services Contribute to wider team and business objectives About You Proven success in B2B sales or business development A natural networker and relationship builder Self-motivated, target-driven, and thrives both independently and in a team Professional, credible, and confident in your approach Full UK driving licence and access to a car Comfortable using CRM systems and social media platforms The Organisation A structured, credible and well-connected organisation with a modern outlook. They provide valuable support, insights and opportunities to businesses through a strong and collaborative network. Ready to Make Your Mark? If you're ambitious, sociable and love connecting with people, this is your chance to join a business that will value your ideas and reward your success. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 12, 2026
Full time
Business Development Executive - Build Your Network and Drive Growth Based in Hatfield Are you a confident communicator who thrives on meeting people and building meaningful relationships? Do you enjoy being out and about, networking, and making things happen? We're partnering with a highly respected, forward-thinking membership organisation that is looking for a driven Business Development Executive to join their energetic and collaborative team. Why You'll Love This Role A people-first, sociable position where networking is at the heart of what you do Join a supportive, high-performing team that genuinely celebrates success Uncapped earning potential - your success truly drives your income Work from a modern, open-plan office in Hatfield Attend high-profile events, seminars, and conferences across the region Package & Benefits Competitive basic salary + uncapped commission 10% on new memberships and 5% on upgrades Pension scheme 25 days holiday + bank holidays Private healthcare On-site parking and additional benefits The Role You'll be at the forefront of driving growth and engagement by: Identifying, developing and converting new business opportunities Building strong relationships with existing members to ensure retention and growth Representing the organisation at events, networking sessions and conferences Collaborating with internal teams to deliver an exceptional member experience Using social media and digital channels to enhance brand presence Starting your day in the Hatfield office before heading out to meetings Travelling across Hertfordshire (flexibility required for early/late events - with TOIL provided) Your Impact Grow membership through new sign-ups Increase revenue via upgrades, sponsorships and added-value services Contribute to wider team and business objectives About You Proven success in B2B sales or business development A natural networker and relationship builder Self-motivated, target-driven, and thrives both independently and in a team Professional, credible, and confident in your approach Full UK driving licence and access to a car Comfortable using CRM systems and social media platforms The Organisation A structured, credible and well-connected organisation with a modern outlook. They provide valuable support, insights and opportunities to businesses through a strong and collaborative network. Ready to Make Your Mark? If you're ambitious, sociable and love connecting with people, this is your chance to join a business that will value your ideas and reward your success. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Job Title: Senior Customer Service Executive Location: Hassocks - must have access to a car due to the office location Salary: £27,000 - £29,000 Hours: Monday - Friday, 37.5 hours per week Are you a personable, customer-focused professional seeking your next opportunity? Our client is on the lookout for a Customer Service Executive to join their dynamic team. This is your chance to make a real impact by delivering exceptional customer experiences and contributing to a growing company's success! Role Responsibilities: Managing customer enquiries and issues across multiple channels such as phone, email, and live chat Taking ownership of complex, sensitive, or escalated cases through to resolution Authorising refunds in line with policies and service standards Supporting day-to-day team operations, workflows, and quality measures Contributing ideas and input to improve customer service processes and retention Working alongside sales and marketing teams to support consistent communication and brand experience Anticipating customer needs and offering tailored solutions where appropriate Sharing feedback, insights, and improvement suggestions within team discussions About You? Proven experience in customer service within a fast-paced e-commerce or similar environment Strong communication skills with a calm, empathetic, and solution-focused approach Confident handling escalations, customer resolutions, and operational processes Able to work autonomously while maintaining dependable performance under pressure Skilled at juggling multiple tasks and managing priorities effectively Comfortable using CRM systems and technology-led tools Keen to develop professionally and contribute to improving how the team works Flexible to support evening or weekend working when business needs require If you're passionate about delivering exceptional customer service and are eager to grow in a dynamic environment, we want to hear from you. Apply now and take the first step toward joining our client's exceptional team! If you experience any issues applying, please send your CV along with the name of the role you are applying for to Office Angels is an equal-opportunity employer acting as a recruitment agency for this role. Note: Due to the volume of applications, if you have not been contacted within five days, please assume your application has not been successful. For more opportunities, visit our website: . Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 12, 2026
Full time
Job Title: Senior Customer Service Executive Location: Hassocks - must have access to a car due to the office location Salary: £27,000 - £29,000 Hours: Monday - Friday, 37.5 hours per week Are you a personable, customer-focused professional seeking your next opportunity? Our client is on the lookout for a Customer Service Executive to join their dynamic team. This is your chance to make a real impact by delivering exceptional customer experiences and contributing to a growing company's success! Role Responsibilities: Managing customer enquiries and issues across multiple channels such as phone, email, and live chat Taking ownership of complex, sensitive, or escalated cases through to resolution Authorising refunds in line with policies and service standards Supporting day-to-day team operations, workflows, and quality measures Contributing ideas and input to improve customer service processes and retention Working alongside sales and marketing teams to support consistent communication and brand experience Anticipating customer needs and offering tailored solutions where appropriate Sharing feedback, insights, and improvement suggestions within team discussions About You? Proven experience in customer service within a fast-paced e-commerce or similar environment Strong communication skills with a calm, empathetic, and solution-focused approach Confident handling escalations, customer resolutions, and operational processes Able to work autonomously while maintaining dependable performance under pressure Skilled at juggling multiple tasks and managing priorities effectively Comfortable using CRM systems and technology-led tools Keen to develop professionally and contribute to improving how the team works Flexible to support evening or weekend working when business needs require If you're passionate about delivering exceptional customer service and are eager to grow in a dynamic environment, we want to hear from you. Apply now and take the first step toward joining our client's exceptional team! If you experience any issues applying, please send your CV along with the name of the role you are applying for to Office Angels is an equal-opportunity employer acting as a recruitment agency for this role. Note: Due to the volume of applications, if you have not been contacted within five days, please assume your application has not been successful. For more opportunities, visit our website: . Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
As a Customer Success Manager at Secure Code Warrior, you'll transform customers from ordinary to extraordinary by delivering personalised success journeys that drive maximum engagement, platform adoption, and best-in-class cybersecurity practices. You are a strategic partner and passionate advocate who demonstrates measurable business value to customers at every touchpoint. Your stakeholder management expertise and resourcefulness enable you to collaborate across teams, solve complex challenges, and consistently exceed customer expectations. What You'll Do Strategic Account Management Own the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention, and revenue growth Build and maintain multi-level relationships within customer organisations, from program managers to C-suite decision-makers Conduct regular Executive Business Reviews showcasing metrics, ROI, outcomes, product roadmap updates, and usage optimisation strategies Customer Onboarding & Enablement Implement scalable onboarding and success motions that integrate processes, educational content, and data-driven insights Operationalise clear success criteria and track performance metrics throughout the customer lifecycle Develop best practices that accelerate time-to-value Cross-functional Collaboration Partner closely with Sales and Renewals teams on account strategies, expansion opportunities, retention forecasting, and risk mitigation Collaborate with Product, Marketing, and Support teams to advocate for customer needs and drive product improvements Foster collaboration within the Go-To-Market organisation and across your customer base Growth & Retention Monitor customer health data and proactively identify opportunities for expansion and potential risks Drive contract renewals and expansion revenue through demonstrated value and strong customer advocacy Mitigate churn through early intervention, escalation management, and cross-functional resource orchestration Cultivate customer champions who serve as references and advocates for Secure Code Warrior What You'll Bring 4+ years of experience in Customer Success, Account Management, or related role in B2B SaaS Strong stakeholder management skills with ability to influence at all organisational levels Data-driven mindset with ability to translate metrics into actionable insights and business value Excellent communication and presentation skills Proactive mindset with the ability to anticipate customer needs and identify potential risks before they impact the business Resourceful problem-solver who thrives in fast-paced, collaborative environments Passion for technology and cybersecurity (experience in developer tools or security solutions is a plus) Self-motivated with a track record of exceeding retention and growth targets You're joining us at an exciting stage in our journey, and you'll have the opportunity to create impact, deliver on your ideas, and use your spark; experience and expertise to help us live long and prosper. Warriors have full flexibility. We appreciate that you'll do your best work when you're rested and energized. With our business operating globally, there's no 9-5 grind at Secure Code Warrior. You're encouraged to work the days, times and in the way that suits your best. We also offer generous leave and work from home options so you can make work work for you. We're a tight-knit team that values humility, diversity, giving back to the community and to each other. Giving back is key to being a Warrior, and we do what we can to make the world a little bit brighter as we work to make it more secure. Diversity. Inclusion. They're more than just words for us. They're the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company where every single person feels safe and celebrated. We have a global, multicultural following-we want to reflect that inside our walls and ensure people come as they are, we like it that way!
May 12, 2026
Full time
As a Customer Success Manager at Secure Code Warrior, you'll transform customers from ordinary to extraordinary by delivering personalised success journeys that drive maximum engagement, platform adoption, and best-in-class cybersecurity practices. You are a strategic partner and passionate advocate who demonstrates measurable business value to customers at every touchpoint. Your stakeholder management expertise and resourcefulness enable you to collaborate across teams, solve complex challenges, and consistently exceed customer expectations. What You'll Do Strategic Account Management Own the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention, and revenue growth Build and maintain multi-level relationships within customer organisations, from program managers to C-suite decision-makers Conduct regular Executive Business Reviews showcasing metrics, ROI, outcomes, product roadmap updates, and usage optimisation strategies Customer Onboarding & Enablement Implement scalable onboarding and success motions that integrate processes, educational content, and data-driven insights Operationalise clear success criteria and track performance metrics throughout the customer lifecycle Develop best practices that accelerate time-to-value Cross-functional Collaboration Partner closely with Sales and Renewals teams on account strategies, expansion opportunities, retention forecasting, and risk mitigation Collaborate with Product, Marketing, and Support teams to advocate for customer needs and drive product improvements Foster collaboration within the Go-To-Market organisation and across your customer base Growth & Retention Monitor customer health data and proactively identify opportunities for expansion and potential risks Drive contract renewals and expansion revenue through demonstrated value and strong customer advocacy Mitigate churn through early intervention, escalation management, and cross-functional resource orchestration Cultivate customer champions who serve as references and advocates for Secure Code Warrior What You'll Bring 4+ years of experience in Customer Success, Account Management, or related role in B2B SaaS Strong stakeholder management skills with ability to influence at all organisational levels Data-driven mindset with ability to translate metrics into actionable insights and business value Excellent communication and presentation skills Proactive mindset with the ability to anticipate customer needs and identify potential risks before they impact the business Resourceful problem-solver who thrives in fast-paced, collaborative environments Passion for technology and cybersecurity (experience in developer tools or security solutions is a plus) Self-motivated with a track record of exceeding retention and growth targets You're joining us at an exciting stage in our journey, and you'll have the opportunity to create impact, deliver on your ideas, and use your spark; experience and expertise to help us live long and prosper. Warriors have full flexibility. We appreciate that you'll do your best work when you're rested and energized. With our business operating globally, there's no 9-5 grind at Secure Code Warrior. You're encouraged to work the days, times and in the way that suits your best. We also offer generous leave and work from home options so you can make work work for you. We're a tight-knit team that values humility, diversity, giving back to the community and to each other. Giving back is key to being a Warrior, and we do what we can to make the world a little bit brighter as we work to make it more secure. Diversity. Inclusion. They're more than just words for us. They're the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company where every single person feels safe and celebrated. We have a global, multicultural following-we want to reflect that inside our walls and ensure people come as they are, we like it that way!
