Operations Director Community Care UK-Based Full Time Nurseplus About Nurseplus Nurseplus is a leading provider of healthcare staffing and community care services across the UK. We are committed to delivering safe, high-quality, person-centred care while continuing to grow and strengthen our Community division. We are now seeking an experienced and commercially focused Operations Director to lead our Community Care operations nationally. This is a senior leadership role with responsibility for operational performance, quality, growth, and consistency across multiple Community branches. The Role As Operations Director, you will provide strategic and operational leadership across the Community division, working closely with Regional Operations Managers, Clinical Leads, Registered Managers, and branch teams. You will play a key role in strengthening operational performance, supporting sustainable growth, improving consistency across branches, and ensuring high standards of care delivery and compliance are maintained throughout the division. We are looking for someone with a strong background in domiciliary/community care operations , who understands the balance between commercial performance, operational oversight, people leadership, and quality care delivery. Key Responsibilities Operational Leadership Lead and oversee operational delivery across Community branches Drive performance, accountability, and consistency across the division Support and develop Regional Operations Managers and leadership teams Identify operational risks and implement recovery and improvement plans Community Growth & Development Support the continued growth and development of the Nurseplus Community offering Ensure growth is aligned with operational capability, compliance, and service quality Work closely with branch teams and stakeholders to strengthen local performance and reputation Quality & Compliance Ensure high-quality, safe, and compliant care delivery across all regions Support branches in maintaining strong CQC standards and governance practices Work collaboratively with Quality, Compliance, Training, and People teams Ensure learning from audits, incidents, complaints, and feedback is embedded into operations Commercial & Financial Performance Own divisional performance against budget, margin, and growth targets Support operational leaders to understand the commercial impact of decisions Work closely with Finance and Commercial teams to improve reporting and forecasting People Leadership Build strong relationships across operational and branch leadership teams Support succession planning, leadership development, and internal progression Promote a positive, collaborative, and high-performance culture What We re Looking For Essential Experience Significant senior operational leadership experience within domiciliary or community care Strong understanding of CQC regulations, governance, safeguarding, and quality frameworks Experience managing multi-site operations and senior operational leaders Proven ability to drive operational improvement and performance Strong commercial awareness with experience managing budgets and P&L performance Ability to lead strategically while maintaining operational oversight Skills & Attributes Excellent leadership and stakeholder management skills Strong decision-making and problem-solving ability Professional, credible, and confident leadership style Ability to build high-performing teams and operational consistency Passionate about delivering high-quality community care services What We Offer Senior leadership opportunity within a growing national organisation Competitive salary and benefits package Opportunity to shape and influence the future of Community Care at Nurseplus Collaborative and supportive leadership environment Autonomy and ownership within a high-impact role Apply Now If you are an experienced operational leader within domiciliary/community care and are looking for an opportunity to drive growth, quality, and operational excellence at a national level, we would love to hear from you. INDPRM
May 21, 2026
Full time
Operations Director Community Care UK-Based Full Time Nurseplus About Nurseplus Nurseplus is a leading provider of healthcare staffing and community care services across the UK. We are committed to delivering safe, high-quality, person-centred care while continuing to grow and strengthen our Community division. We are now seeking an experienced and commercially focused Operations Director to lead our Community Care operations nationally. This is a senior leadership role with responsibility for operational performance, quality, growth, and consistency across multiple Community branches. The Role As Operations Director, you will provide strategic and operational leadership across the Community division, working closely with Regional Operations Managers, Clinical Leads, Registered Managers, and branch teams. You will play a key role in strengthening operational performance, supporting sustainable growth, improving consistency across branches, and ensuring high standards of care delivery and compliance are maintained throughout the division. We are looking for someone with a strong background in domiciliary/community care operations , who understands the balance between commercial performance, operational oversight, people leadership, and quality care delivery. Key Responsibilities Operational Leadership Lead and oversee operational delivery across Community branches Drive performance, accountability, and consistency across the division Support and develop Regional Operations Managers and leadership teams Identify operational risks and implement recovery and improvement plans Community Growth & Development Support the continued growth and development of the Nurseplus Community offering Ensure growth is aligned with operational capability, compliance, and service quality Work closely with branch teams and stakeholders to strengthen local performance and reputation Quality & Compliance Ensure high-quality, safe, and compliant care delivery across all regions Support branches in maintaining strong CQC standards and governance practices Work collaboratively with Quality, Compliance, Training, and People teams Ensure learning from audits, incidents, complaints, and feedback is embedded into operations Commercial & Financial Performance Own divisional performance against budget, margin, and growth targets Support operational leaders to understand the commercial impact of decisions Work closely with Finance and Commercial teams to improve reporting and forecasting People Leadership Build strong relationships across operational and branch leadership teams Support succession planning, leadership development, and internal progression Promote a positive, collaborative, and high-performance culture What We re Looking For Essential Experience Significant senior operational leadership experience within domiciliary or community care Strong understanding of CQC regulations, governance, safeguarding, and quality frameworks Experience managing multi-site operations and senior operational leaders Proven ability to drive operational improvement and performance Strong commercial awareness with experience managing budgets and P&L performance Ability to lead strategically while maintaining operational oversight Skills & Attributes Excellent leadership and stakeholder management skills Strong decision-making and problem-solving ability Professional, credible, and confident leadership style Ability to build high-performing teams and operational consistency Passionate about delivering high-quality community care services What We Offer Senior leadership opportunity within a growing national organisation Competitive salary and benefits package Opportunity to shape and influence the future of Community Care at Nurseplus Collaborative and supportive leadership environment Autonomy and ownership within a high-impact role Apply Now If you are an experienced operational leader within domiciliary/community care and are looking for an opportunity to drive growth, quality, and operational excellence at a national level, we would love to hear from you. INDPRM
Customer Resolution Executive; Complaints Handler Customer Resolution Executive Farnborough (Hybrid Working) Long-term Opportunity About the Role We are recruiting for a Regulatory Complaints & Claims Executive to join a premium automotive brand. This is a fast-paced and highly responsible role where you will investigate, manage, and resolve complaints and claims, ensuring all cases are handled in line with regulatory requirements and internal standards. You'll play a key role in protecting the organisation's reputation while delivering a high-quality experience for customers and third-party partners. What You'll Be Doing Investigate and resolve customer complaints and claims within regulatory timeframes Respond to voluntary disclosures from third-party firms Manage ongoing customer and third-party communication, including follow-ups and occasional outbound calls Ensure compliance with FCA complaint handling rules (DISP) and issue holding responses where required Track complaint and claim progress, identifying trends and risks Log and manage breaches, including carrying out root-cause analysis Support handling of FOS complaints, CCA remediation, and bulk voluntary disclosure responses Manage daily action reports and maintain accurate records Collaborate with colleagues and contribute to continuous process improvement initiatives Handle sensitive or vulnerable customer cases with professionalism and empathy About You To succeed in this role, you'll be highly organised, analytical, and confident working in a regulated environment. You will have: Experience in customer service, complaints handling, or regulated environments (automotive or financial services preferred) Strong understanding of FCA regulations (DISP) and consumer protection principles Excellent communication and interpersonal skills Ability to prioritise workload, meet deadlines, and work independently Strong attention to detail and problem-solving ability Confident using Microsoft Office and internal systems A proactive mindset with a focus on continuous improvement Desirable: Knowledge of motor trade law or regulatory bodies What's in It for You Opportunity to work with a globally recognised premium brand Exposure to complex regulatory and complaint-handling processes A collaborative team environment with strong support Opportunities to develop expertise in compliance, investigation, and customer experience Hybrid working and competitive benefits Why Join? This is a fantastic opportunity to work in a role that combines customer focus, analytical thinking, and regulatory compliance, where your work directly impacts customer outcomes and business integrity. Apply Now If you're passionate about delivering excellent customer outcomes and thrive in a structured, regulated environment, we'd love to hear from you. #
May 21, 2026
Contractor
Customer Resolution Executive; Complaints Handler Customer Resolution Executive Farnborough (Hybrid Working) Long-term Opportunity About the Role We are recruiting for a Regulatory Complaints & Claims Executive to join a premium automotive brand. This is a fast-paced and highly responsible role where you will investigate, manage, and resolve complaints and claims, ensuring all cases are handled in line with regulatory requirements and internal standards. You'll play a key role in protecting the organisation's reputation while delivering a high-quality experience for customers and third-party partners. What You'll Be Doing Investigate and resolve customer complaints and claims within regulatory timeframes Respond to voluntary disclosures from third-party firms Manage ongoing customer and third-party communication, including follow-ups and occasional outbound calls Ensure compliance with FCA complaint handling rules (DISP) and issue holding responses where required Track complaint and claim progress, identifying trends and risks Log and manage breaches, including carrying out root-cause analysis Support handling of FOS complaints, CCA remediation, and bulk voluntary disclosure responses Manage daily action reports and maintain accurate records Collaborate with colleagues and contribute to continuous process improvement initiatives Handle sensitive or vulnerable customer cases with professionalism and empathy About You To succeed in this role, you'll be highly organised, analytical, and confident working in a regulated environment. You will have: Experience in customer service, complaints handling, or regulated environments (automotive or financial services preferred) Strong understanding of FCA regulations (DISP) and consumer protection principles Excellent communication and interpersonal skills Ability to prioritise workload, meet deadlines, and work independently Strong attention to detail and problem-solving ability Confident using Microsoft Office and internal systems A proactive mindset with a focus on continuous improvement Desirable: Knowledge of motor trade law or regulatory bodies What's in It for You Opportunity to work with a globally recognised premium brand Exposure to complex regulatory and complaint-handling processes A collaborative team environment with strong support Opportunities to develop expertise in compliance, investigation, and customer experience Hybrid working and competitive benefits Why Join? This is a fantastic opportunity to work in a role that combines customer focus, analytical thinking, and regulatory compliance, where your work directly impacts customer outcomes and business integrity. Apply Now If you're passionate about delivering excellent customer outcomes and thrive in a structured, regulated environment, we'd love to hear from you. #
Director of Leaseholder Services London or Midlands Competitive + benefits At MTVH, our homeowners including leaseholders and shared owners need services that are transparent, responsive and fair, with clear accountability for standards, costs and outcomes. As Director of Leaseholder Services, you will provide strategic and operational leadership for our national leaseholder services function, acting as the senior authority on leasehold and shared ownership matters across a portfolio of circa 20,000 homes. You will be the primary advocate for our leasehold and shared ownership customers (and other home ownership products where applicable), ensuring their voice informs service design, investment visibility, communications and performance priorities. This is a high-impact leadership role, responsible for strengthening governance, improving customer satisfaction, and driving consistent service quality through robust performance management and effective oversight of third parties, including managing agents and freeholders. As a member of MTVH's Senior Leadership Team, you will work collaboratively across the organisation to resolve complex issues and deliver our 2030 corporate strategy. What you'll be accountable for Strategic leadership Set and deliver a clear strategy for leaseholder services aligned to MTVH's corporate priorities and customer expectations. Provide visible, confident leadership that drives a customer-centred culture and measurable improvement. Operational excellence Lead the end-to-end delivery of leasehold and shared ownership services, ensuring clear plans, effective resource coordination and timely issue resolution. Act as a catalyst for joined-up delivery across Customer Services, Assets/Property, Finance and Legal, owning the resolution of complex leasehold matters and ensuring a coherent customer journey. Governance, risk and compliance Ensure compliance with relevant legal, regulatory and policy requirements, proactively identifying and managing risk (including escalation where required). Own and maintain the policy and procedural framework for your function, ensuring it is current, embedded and auditable. Be accountable for the quality and integrity of data and records to enable reliable reporting and oversight. Financial stewardship and value for money Lead strong financial accountability across service charge governance, major works processes, and income and expenditure management within your remit. Balance financial stewardship with fairness, transparency and value for money for customers, ensuring decisions are evidence-led and defensible. Leasehold management & customer outcomes Provide strategic oversight across key areas including Section 20 / major works consultation, lease variations, renewals, compliance with lease terms, dispute resolution and tribunal cases. Drive improvements in satisfaction, engagement and complaints performance, ensuring communications are clear, proactive and transparent. Third party and stakeholder management Build effective relationships with managing agents and freeholders, holding them to account for service quality, compliance and customer outcomes. Represent MTVH in internal and external forums, offering clear advice, reporting and decision support to enable timely decisions and good governance. People leadership Lead, develop and motivate teams in line with MTVH's values of Care, Dare, Collaborate and Own , building an inclusive, high-performance culture with strong succession and talent development. What we're looking for You'll bring significant senior leadership experience within a complex environment, with deep expertise in home ownership services. You will demonstrate: Substantial senior experience leading leasehold/shared ownership services (and related products) in a housing association or similar organisation. Strong technical capability across leasehold and home ownership management, including service charge governance, major works processes, contract management and leasehold law, with confidence managing risk, disputes and tribunals. Proven delivery of service improvement and operational change, strengthening performance, compliance and customer experience. Strong communications skills, relatable to all audiences you encounter. A strong track record of influencing across directorates and holding internal teams, contractors and managing agents to account. Qualifications: Educated to degree level (or equivalent qualification/experience). This senior position requires travel between office locations. Why join MTVH? This is an opportunity to shape a high-profile service that directly impacts customers' trust, satisfaction and value for money. You'll join a senior leadership community committed to clear accountability, strong governance, and improving outcomes for our residents and homeowners. How to apply Please submit your CV and supporting statement outlining how you meet the requirements of the role. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
May 21, 2026
Full time
Director of Leaseholder Services London or Midlands Competitive + benefits At MTVH, our homeowners including leaseholders and shared owners need services that are transparent, responsive and fair, with clear accountability for standards, costs and outcomes. As Director of Leaseholder Services, you will provide strategic and operational leadership for our national leaseholder services function, acting as the senior authority on leasehold and shared ownership matters across a portfolio of circa 20,000 homes. You will be the primary advocate for our leasehold and shared ownership customers (and other home ownership products where applicable), ensuring their voice informs service design, investment visibility, communications and performance priorities. This is a high-impact leadership role, responsible for strengthening governance, improving customer satisfaction, and driving consistent service quality through robust performance management and effective oversight of third parties, including managing agents and freeholders. As a member of MTVH's Senior Leadership Team, you will work collaboratively across the organisation to resolve complex issues and deliver our 2030 corporate strategy. What you'll be accountable for Strategic leadership Set and deliver a clear strategy for leaseholder services aligned to MTVH's corporate priorities and customer expectations. Provide visible, confident leadership that drives a customer-centred culture and measurable improvement. Operational excellence Lead the end-to-end delivery of leasehold and shared ownership services, ensuring clear plans, effective resource coordination and timely issue resolution. Act as a catalyst for joined-up delivery across Customer Services, Assets/Property, Finance and Legal, owning the resolution of complex leasehold matters and ensuring a coherent customer journey. Governance, risk and compliance Ensure compliance with relevant legal, regulatory and policy requirements, proactively identifying and managing risk (including escalation where required). Own and maintain the policy and procedural framework for your function, ensuring it is current, embedded and auditable. Be accountable for the quality and integrity of data and records to enable reliable reporting and oversight. Financial stewardship and value for money Lead strong financial accountability across service charge governance, major works processes, and income and expenditure management within your remit. Balance financial stewardship with fairness, transparency and value for money for customers, ensuring decisions are evidence-led and defensible. Leasehold management & customer outcomes Provide strategic oversight across key areas including Section 20 / major works consultation, lease variations, renewals, compliance with lease terms, dispute resolution and tribunal cases. Drive improvements in satisfaction, engagement and complaints performance, ensuring communications are clear, proactive and transparent. Third party and stakeholder management Build effective relationships with managing agents and freeholders, holding them to account for service quality, compliance and customer outcomes. Represent MTVH in internal and external forums, offering clear advice, reporting and decision support to enable timely decisions and good governance. People leadership Lead, develop and motivate teams in line with MTVH's values of Care, Dare, Collaborate and Own , building an inclusive, high-performance culture with strong succession and talent development. What we're looking for You'll bring significant senior leadership experience within a complex environment, with deep expertise in home ownership services. You will demonstrate: Substantial senior experience leading leasehold/shared ownership services (and related products) in a housing association or similar organisation. Strong technical capability across leasehold and home ownership management, including service charge governance, major works processes, contract management and leasehold law, with confidence managing risk, disputes and tribunals. Proven delivery of service improvement and operational change, strengthening performance, compliance and customer experience. Strong communications skills, relatable to all audiences you encounter. A strong track record of influencing across directorates and holding internal teams, contractors and managing agents to account. Qualifications: Educated to degree level (or equivalent qualification/experience). This senior position requires travel between office locations. Why join MTVH? This is an opportunity to shape a high-profile service that directly impacts customers' trust, satisfaction and value for money. You'll join a senior leadership community committed to clear accountability, strong governance, and improving outcomes for our residents and homeowners. How to apply Please submit your CV and supporting statement outlining how you meet the requirements of the role. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Experienced Renewals Account Executive Lutterworth Office Based £40,000+ Per Year Permanent Experienced Renewals Account ExecutiveLocation: Leicester (Office-Based) Salary: £40,000+ (Dependent on Experience) Hours: Monday to Friday, 9:00 AM - 5:00 PM Holidays: 25 Days + Bank Holidays (Increasing with length of service) Benefits: Comprehensive package including pension, healthcare, and large-company perks. The OpportunityThe Business Support team in Leicester are representing one of their best and fastest-growing clients, who are currently looking for an Experienced Renewals Account Executive to join their thriving team.This is a fast-paced, telephone-based renewals role where you will be the face (and voice) of the company for existing clients. You'll be responsible for managing expectations, retaining business, and growing the company's stellar reputation through first-class customer service. If you have a sharp analytical mind and a passion for commercial insurance, we want to hear from you. You will handle a diverse range of commercial risks, including: Commercial Combined & Combined LiabilityContractors All RisksCyber & Management LiabilityVarious other commercial-type risks What You'll Be DoingIdentifying ongoing client requirements to provide tailored quotations that meet their "Demands and Needs" while ensuring their rule of always "Treat Customers Fairly"Obtaining terms via delegated authority or insurer referrals to communicate the best possible cover and price.Managing the end-to-end renewal process, from initial contact to the preparation and checking of documentation (including endorsements, warranties, and special conditions)Contributing to the smooth operation of the renewals team, ensuring income and conversion targets are met without compromising on quality.Troubleshooting customer issues over the phone and resolving enquiries thoroughly and efficiently.What We're Looking ForPrevious experience with the Acturis system is highly desirable.A highly developed sense of integrity and a genuine passion for taking care of customers.Strong decision-making and analytical abilities, with a detail-oriented approach to complex insurance risks.The ability to handle difficult conversations and complaints with a patient, friendly, and professional attitude. A team-player mentality with a drive to hit financial KPIs and productivity targets. A strong work ethic and a willingness to be flexible when the team needs it most.Key Performance Indicators (KPIs)Your success will be measured by your ability to hit financial targets, the accuracy of your documentation/data input, your promptness in handling queries, and your strict adherence to industry regulations. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 21, 2026
Full time
Experienced Renewals Account Executive Lutterworth Office Based £40,000+ Per Year Permanent Experienced Renewals Account ExecutiveLocation: Leicester (Office-Based) Salary: £40,000+ (Dependent on Experience) Hours: Monday to Friday, 9:00 AM - 5:00 PM Holidays: 25 Days + Bank Holidays (Increasing with length of service) Benefits: Comprehensive package including pension, healthcare, and large-company perks. The OpportunityThe Business Support team in Leicester are representing one of their best and fastest-growing clients, who are currently looking for an Experienced Renewals Account Executive to join their thriving team.This is a fast-paced, telephone-based renewals role where you will be the face (and voice) of the company for existing clients. You'll be responsible for managing expectations, retaining business, and growing the company's stellar reputation through first-class customer service. If you have a sharp analytical mind and a passion for commercial insurance, we want to hear from you. You will handle a diverse range of commercial risks, including: Commercial Combined & Combined LiabilityContractors All RisksCyber & Management LiabilityVarious other commercial-type risks What You'll Be DoingIdentifying ongoing client requirements to provide tailored quotations that meet their "Demands and Needs" while ensuring their rule of always "Treat Customers Fairly"Obtaining terms via delegated authority or insurer referrals to communicate the best possible cover and price.Managing the end-to-end renewal process, from initial contact to the preparation and checking of documentation (including endorsements, warranties, and special conditions)Contributing to the smooth operation of the renewals team, ensuring income and conversion targets are met without compromising on quality.Troubleshooting customer issues over the phone and resolving enquiries thoroughly and efficiently.What We're Looking ForPrevious experience with the Acturis system is highly desirable.A highly developed sense of integrity and a genuine passion for taking care of customers.Strong decision-making and analytical abilities, with a detail-oriented approach to complex insurance risks.The ability to handle difficult conversations and complaints with a patient, friendly, and professional attitude. A team-player mentality with a drive to hit financial KPIs and productivity targets. A strong work ethic and a willingness to be flexible when the team needs it most.Key Performance Indicators (KPIs)Your success will be measured by your ability to hit financial targets, the accuracy of your documentation/data input, your promptness in handling queries, and your strict adherence to industry regulations. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers & Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. The role: Duncan Lewis Solicitors is looking for an experienced Director to lead its renowned Claims Against Public Authorities and Inquest department. This role demands significant supervisory experience and a strong command of public law and civil liberties. The successful candidate will be entrusted with strategic oversight of departmental operations, ensuring excellence in casework and mentoring across the legal team. You will spearhead the preparation and execution of complex litigation matters, conduct high-level legal analysis, supervise evidence gathering, and represent the firm in critical hearings and external forums. As Director, you will also drive the success of key departmental initiatives, including a major outsourcing project, while championing the protection of civil rights and individual liberties It is imperative that you can demonstrate an unwavering commitment to protecting individual citizens'civil liberties and a preparedness to fight hard to enforce their human rights. Main Responsibilities of the Role Report directly to and collaborating with the Board to ensure performance targets are met Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of client needs Lead and manage the Claims Against Public Authorities and Inquest department Responsible for mixed caseload of inquest work, complaints against public authorities and pre and post-issue claimant litigation. Ability to manage appropriate caseload types and supervision of a small team. Making CCMS applications to the LAA. Attending clients, taking instructions and briefing and liaising with counsel, negotiating with defendants, the IOPC and other legal professionals. Dealing with correspondence. Identifying the funding options and advising on the most appropriate one. To run the caseload of varied, challenging and interesting work. Ability to help in marketing the department and the firm through social media. Assisting in expansion of the department. Key Skills Required: Solicitor with 5+ years PQE Proven Supervisory experience managing legal teams or departments Experience working on publicly funded cases (CW1/Legal Help and Licensed/Certificated Work) and working with CCMS Ability to demonstrate experience in all areas of Claimant litigation Strong theoretical knowledge and demonstrable practical experience of the Civil Procedure Rules Strong research, analytical and critical thinking skills Knowledge and practical experience of applications for judicial review Effective organisational ability, able to work to tight deadlines under pressure Must meet LAA supervisor criteria for Legal Aid contract purposes What we offer Highly competitive salary A dynamic and committed team culture Opportunities for sector recognition and legal awards The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce. We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies.
May 21, 2026
Full time
Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers & Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. The role: Duncan Lewis Solicitors is looking for an experienced Director to lead its renowned Claims Against Public Authorities and Inquest department. This role demands significant supervisory experience and a strong command of public law and civil liberties. The successful candidate will be entrusted with strategic oversight of departmental operations, ensuring excellence in casework and mentoring across the legal team. You will spearhead the preparation and execution of complex litigation matters, conduct high-level legal analysis, supervise evidence gathering, and represent the firm in critical hearings and external forums. As Director, you will also drive the success of key departmental initiatives, including a major outsourcing project, while championing the protection of civil rights and individual liberties It is imperative that you can demonstrate an unwavering commitment to protecting individual citizens'civil liberties and a preparedness to fight hard to enforce their human rights. Main Responsibilities of the Role Report directly to and collaborating with the Board to ensure performance targets are met Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of client needs Lead and manage the Claims Against Public Authorities and Inquest department Responsible for mixed caseload of inquest work, complaints against public authorities and pre and post-issue claimant litigation. Ability to manage appropriate caseload types and supervision of a small team. Making CCMS applications to the LAA. Attending clients, taking instructions and briefing and liaising with counsel, negotiating with defendants, the IOPC and other legal professionals. Dealing with correspondence. Identifying the funding options and advising on the most appropriate one. To run the caseload of varied, challenging and interesting work. Ability to help in marketing the department and the firm through social media. Assisting in expansion of the department. Key Skills Required: Solicitor with 5+ years PQE Proven Supervisory experience managing legal teams or departments Experience working on publicly funded cases (CW1/Legal Help and Licensed/Certificated Work) and working with CCMS Ability to demonstrate experience in all areas of Claimant litigation Strong theoretical knowledge and demonstrable practical experience of the Civil Procedure Rules Strong research, analytical and critical thinking skills Knowledge and practical experience of applications for judicial review Effective organisational ability, able to work to tight deadlines under pressure Must meet LAA supervisor criteria for Legal Aid contract purposes What we offer Highly competitive salary A dynamic and committed team culture Opportunities for sector recognition and legal awards The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce. We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies.
Complaints Executive Location: Farnborough Hybrid: 3 days onsite and 2 days working from home Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. About the job: The purpose of this role is to investigate, manage, and resolve complaints and claims within regulatory timeframes and protecting the brand's reputation. The Executive will track voluntary disclosures, complaints, claims progress, identify trends, and escalate concerns where necessary, ensuring all activity complies with regulatory timeframes and internal policies. They will also manage daily action reports, support colleagues within the Regulations team, and remain flexible in taking on new tasks as required. What awaits you? Respond to voluntary disclosures from third-party firms.Resolve complaints and claims from Customers and third-party firms. Respond to follow up emails from Customers and third-party firms.Ensure all complaints are handled within regulatory deadlines and that holding letters are issued on time where required. Maintain professional relationships with customers and third-party firms, including making occasional outbound calls.Manage workload effectively and keep the manager informed of any delays. Log and manage breaches in line with company policy and including carrying out root-cause analysis.Support continuous improvement by reviewing procedures and identifying opportunities to enhance processes. Handle challenging or vulnerable customer interactions with empathy and in accordance with FCA requirements. Provide support on CCA remediation, voluntary disclosure bulk responses, and FOS complaint handling. Manage bulk imports to progress voluntary disclosures, complaints and claims where required. The opportunity You will have the opportunity to work within an enthusiastic team who are passionate about delivering outstanding service. Along with fostering excellent collaboration with the regional purchasing network thanks to regular and relevant communication. What will you bring to the global premium automotive brand: Confidence handling highly sensitive information with discretion Experience in handling complaints Strong judgement and organisation in a high volume, demanding environment The ability to adapt quickly and manage competing priorities Educated to GCSE/A-Level equivalent. Strong interpersonal skills at all management levels. Effective organizational and time management skills. Proactive and able to react quickly. Able to work autonomously and use own initiative. How will we support you:The business core values are integral to their corporate culture and guide their actions and decisions. These values include:Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork. Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating success Transparency -Acknowledging concerns and identifying inconsistencies constructively Trust - Relying on each other to act swiftly and achieve goals Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness CompensationWe offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There's free on-site parking available and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office Diversity, Equity and InclusionEquality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development Ensuring protection against discrimination and fostering respect in everyday businessEncouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background #
May 20, 2026
Seasonal
Complaints Executive Location: Farnborough Hybrid: 3 days onsite and 2 days working from home Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. About the job: The purpose of this role is to investigate, manage, and resolve complaints and claims within regulatory timeframes and protecting the brand's reputation. The Executive will track voluntary disclosures, complaints, claims progress, identify trends, and escalate concerns where necessary, ensuring all activity complies with regulatory timeframes and internal policies. They will also manage daily action reports, support colleagues within the Regulations team, and remain flexible in taking on new tasks as required. What awaits you? Respond to voluntary disclosures from third-party firms.Resolve complaints and claims from Customers and third-party firms. Respond to follow up emails from Customers and third-party firms.Ensure all complaints are handled within regulatory deadlines and that holding letters are issued on time where required. Maintain professional relationships with customers and third-party firms, including making occasional outbound calls.Manage workload effectively and keep the manager informed of any delays. Log and manage breaches in line with company policy and including carrying out root-cause analysis.Support continuous improvement by reviewing procedures and identifying opportunities to enhance processes. Handle challenging or vulnerable customer interactions with empathy and in accordance with FCA requirements. Provide support on CCA remediation, voluntary disclosure bulk responses, and FOS complaint handling. Manage bulk imports to progress voluntary disclosures, complaints and claims where required. The opportunity You will have the opportunity to work within an enthusiastic team who are passionate about delivering outstanding service. Along with fostering excellent collaboration with the regional purchasing network thanks to regular and relevant communication. What will you bring to the global premium automotive brand: Confidence handling highly sensitive information with discretion Experience in handling complaints Strong judgement and organisation in a high volume, demanding environment The ability to adapt quickly and manage competing priorities Educated to GCSE/A-Level equivalent. Strong interpersonal skills at all management levels. Effective organizational and time management skills. Proactive and able to react quickly. Able to work autonomously and use own initiative. How will we support you:The business core values are integral to their corporate culture and guide their actions and decisions. These values include:Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork. Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating success Transparency -Acknowledging concerns and identifying inconsistencies constructively Trust - Relying on each other to act swiftly and achieve goals Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness CompensationWe offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There's free on-site parking available and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office Diversity, Equity and InclusionEquality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development Ensuring protection against discrimination and fostering respect in everyday businessEncouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background #
French Speaking - Customer Service Coordinator North Kent hybrid (2 days in the office) Monday to Friday £30,000 DOE with a target bonus Permanent full time role Pearson Whiffin are recruiting for a Customer Service Coordinator on behalf of our client, a global manufacturing business. To be considered for this position, candidates must be fluent in both French and English, with strong verbal and written communication skills in both languages. We are looking for someone with previous experience handling customer enquiries over the telephone, and any prior administration experience would be highly beneficial. Our client offers an excellent benefits package, including bonus schemes, life assurance at four times salary, subsidised meals in the on-site restaurant, employee assistance programmes, and much more! Duties include: Being the first point of contact for all customer queries, delivering an exceptional level of service at all times. Liaising with customers via web chat, telephone and email. Dealing with customer complaints. Entering and processing orders. Advising customers of any fulfilment issues or delivery delays. Providing quotations and following up on open quotes. Sending price lists to customers. To be considered for this role, you must have/be: Previous customer service experience within a B2B environment Experience within manufacturing or a regulated industry would be a significant advantage Must be fluent in French (written and verbal), as well as English Strong customer service skills with a customer-focused approach Excellent written and verbal communication abilities This role is being managed by Holly Ensoll and Chloe Wadhams , Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
May 20, 2026
Full time
French Speaking - Customer Service Coordinator North Kent hybrid (2 days in the office) Monday to Friday £30,000 DOE with a target bonus Permanent full time role Pearson Whiffin are recruiting for a Customer Service Coordinator on behalf of our client, a global manufacturing business. To be considered for this position, candidates must be fluent in both French and English, with strong verbal and written communication skills in both languages. We are looking for someone with previous experience handling customer enquiries over the telephone, and any prior administration experience would be highly beneficial. Our client offers an excellent benefits package, including bonus schemes, life assurance at four times salary, subsidised meals in the on-site restaurant, employee assistance programmes, and much more! Duties include: Being the first point of contact for all customer queries, delivering an exceptional level of service at all times. Liaising with customers via web chat, telephone and email. Dealing with customer complaints. Entering and processing orders. Advising customers of any fulfilment issues or delivery delays. Providing quotations and following up on open quotes. Sending price lists to customers. To be considered for this role, you must have/be: Previous customer service experience within a B2B environment Experience within manufacturing or a regulated industry would be a significant advantage Must be fluent in French (written and verbal), as well as English Strong customer service skills with a customer-focused approach Excellent written and verbal communication abilities This role is being managed by Holly Ensoll and Chloe Wadhams , Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
Customer Service Advisor Outskirts of Burgess Hill On-site Parking 29,000 4 days in the office 1 day remote Are you an experienced Customer Service Advisor looking for a new opportunity in the area ? We are recruiting for a professional and customer-focused individual to join a growing team based on the outskirts of Burgess Hill. The Role As a Customer Service Advisor , you will play a key role in delivering exceptional service while managing a variety of customer interactions. This is a varied position combining customer support, administration and problem solving. Key Responsibilities Handling customer enquiries via phone and email Managing and resolving customer complaints with professionalism and empathy Conducting investigations into customer issues and providing clear outcomes Completing accurate administration and maintaining detailed records Carrying out follow ups to ensure customer satisfaction and resolution Working collaboratively with internal teams to resolve complex queries About You Previous experience in customer service, call centre or office support roles Strong communication and problem-solving skills Ability to handle complaints and situations confidently Highly organised with excellent attention to detail A driver with access to a vehicle due to location What's on Offer Salary of 29,000 On-site parking Supportive and friendly team environment Opportunity to develop within a growing business Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 19, 2026
Full time
Customer Service Advisor Outskirts of Burgess Hill On-site Parking 29,000 4 days in the office 1 day remote Are you an experienced Customer Service Advisor looking for a new opportunity in the area ? We are recruiting for a professional and customer-focused individual to join a growing team based on the outskirts of Burgess Hill. The Role As a Customer Service Advisor , you will play a key role in delivering exceptional service while managing a variety of customer interactions. This is a varied position combining customer support, administration and problem solving. Key Responsibilities Handling customer enquiries via phone and email Managing and resolving customer complaints with professionalism and empathy Conducting investigations into customer issues and providing clear outcomes Completing accurate administration and maintaining detailed records Carrying out follow ups to ensure customer satisfaction and resolution Working collaboratively with internal teams to resolve complex queries About You Previous experience in customer service, call centre or office support roles Strong communication and problem-solving skills Ability to handle complaints and situations confidently Highly organised with excellent attention to detail A driver with access to a vehicle due to location What's on Offer Salary of 29,000 On-site parking Supportive and friendly team environment Opportunity to develop within a growing business Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
May 19, 2026
Full time
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
Customer Service Co-ordinator Bury (on-site) Office based Permanent £28,000 to £30,000 basic salary + benefits We're partnering with a leading organisation in the hardware and security solutions sector, currently undergoing an exciting period of growth and integration following a recent acquisition. They are now looking for a Customer Service Co-ordinator to support their UK operations. This is a fantastic opportunity to join a supportive business that values customer experience and team collaboration. The Role As Customer Service Coordinator, you will be responsible for ensuring customers receive a high-quality service experience through accurate order processing, effective communication, and proactive problem-solving. Key Responsibilities Processing customer orders accurately and efficiently Managing customer enquiries via phone and email in a professional manner Investigating and resolving customer queries and complaints Providing information on product availability, pricing, and lead times Building strong relationships with customers and internal stakeholders Working collaboratively with internal departments to ensure a seamless customer journey Supporting continuous improvement initiatives and customer feedback reviews Occasional customer visits alongside the commercial team Supporting with additional administrative and ad hoc duties when required About You Customer-focused with excellent interpersonal skills Highly organised with strong attention to detail Confident managing workloads and prioritising tasks A strong communicator both verbally and in writing Enthusiastic, proactive, and solutions-oriented Comfortable working independently and as part of a team IT literate, including Microsoft Office applications Desirable Experience Previous experience within customer service, order processing, or coordination roles Experience using CRM systems Experience within a product-based or industrial environment would be advantageous Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
May 19, 2026
Full time
Customer Service Co-ordinator Bury (on-site) Office based Permanent £28,000 to £30,000 basic salary + benefits We're partnering with a leading organisation in the hardware and security solutions sector, currently undergoing an exciting period of growth and integration following a recent acquisition. They are now looking for a Customer Service Co-ordinator to support their UK operations. This is a fantastic opportunity to join a supportive business that values customer experience and team collaboration. The Role As Customer Service Coordinator, you will be responsible for ensuring customers receive a high-quality service experience through accurate order processing, effective communication, and proactive problem-solving. Key Responsibilities Processing customer orders accurately and efficiently Managing customer enquiries via phone and email in a professional manner Investigating and resolving customer queries and complaints Providing information on product availability, pricing, and lead times Building strong relationships with customers and internal stakeholders Working collaboratively with internal departments to ensure a seamless customer journey Supporting continuous improvement initiatives and customer feedback reviews Occasional customer visits alongside the commercial team Supporting with additional administrative and ad hoc duties when required About You Customer-focused with excellent interpersonal skills Highly organised with strong attention to detail Confident managing workloads and prioritising tasks A strong communicator both verbally and in writing Enthusiastic, proactive, and solutions-oriented Comfortable working independently and as part of a team IT literate, including Microsoft Office applications Desirable Experience Previous experience within customer service, order processing, or coordination roles Experience using CRM systems Experience within a product-based or industrial environment would be advantageous Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
Customer Service Advisor Outskirts of Shoreham On-site Parking £29,000 Are you an experienced Customer Service Advisor looking for a new opportunity in the area ? We are recruiting for a professional and customer-focused individual to join a growing team based on the outskirts of Shoreham. Due to the location, you must be able to drive - on-site parking is available. The Role As a Customer Service Advisor , you will play a key role in delivering exceptional service while managing a variety of customer interactions. This is a varied position combining customer support, administration and problem solving. Key Responsibilities Handling customer enquiries via phone and email Managing and resolving customer complaints with professionalism and empathy Conducting investigations into customer issues and providing clear outcomes Completing accurate administration and maintaining detailed records Carrying out follow ups to ensure customer satisfaction and resolution Working collaboratively with internal teams to resolve complex queries About You Previous experience in customer service, call centre or office support roles Strong communication and problem-solving skills Ability to handle complaints and situations confidently Highly organised with excellent attention to detail A driver with access to a vehicle due to location What's on Offer Salary of £29,000 On-site parking Supportive and friendly team environment Opportunity to develop within a growing business Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 19, 2026
Full time
Customer Service Advisor Outskirts of Shoreham On-site Parking £29,000 Are you an experienced Customer Service Advisor looking for a new opportunity in the area ? We are recruiting for a professional and customer-focused individual to join a growing team based on the outskirts of Shoreham. Due to the location, you must be able to drive - on-site parking is available. The Role As a Customer Service Advisor , you will play a key role in delivering exceptional service while managing a variety of customer interactions. This is a varied position combining customer support, administration and problem solving. Key Responsibilities Handling customer enquiries via phone and email Managing and resolving customer complaints with professionalism and empathy Conducting investigations into customer issues and providing clear outcomes Completing accurate administration and maintaining detailed records Carrying out follow ups to ensure customer satisfaction and resolution Working collaboratively with internal teams to resolve complex queries About You Previous experience in customer service, call centre or office support roles Strong communication and problem-solving skills Ability to handle complaints and situations confidently Highly organised with excellent attention to detail A driver with access to a vehicle due to location What's on Offer Salary of £29,000 On-site parking Supportive and friendly team environment Opportunity to develop within a growing business Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Case Presenter (solicitor advocate or barrister) Are you an experienced barrister or solicitor advocate with a background in working within a regulatory environment? Do you thrive on the challenge of presenting complex cases, managing competing priorities, and delivering high-quality legal advocacy in a fast-paced environment? Are you passionate about advocacy and have excellent people skills? Key facts: Full-time, permanent role The team works primarily remotely, with occasional team days in London. You should be broadly commutable to London and able to attend the office when required. Hearings are conducted remotely apart from exceptional circumstances. Salary: London (within M25): up to c. £60,000 per annum Elsewhere in the UK: up to c. £55,000 per annum The role This is a fantastic opportunity to work within a collaborative, values-driven team. You will be joining at an exciting time as the function continues to grow and develop. This role has become available because one of the team members is being promoted. As a Case Presenter, your primary responsibility is to present our client's disciplinary and regulatory cases before its committees. You will take ownership of a case from the point it meets the referral threshold, reviewing investigation papers and bundles, ensuring the evidence is sufficient to support the allegations, and presenting the case before the relevant committee. You will be advising and providing guidance to our client with regard to the investigation of complaints against students, affiliates, members and firms. This also includes advising senior / executive management on an ad hoc basis to ensure that decisions made comply with regulatory law practice and judicial authority. Day-to-day, you can expect: Presenting approximately two hearings per week, conducted remotely in the majority of cases Reviewing investigation reports ahead of referral to the Independent Assessor, typically managing 5-6 pre-reviews at any one time Advising teams on case strategy, evidential matters, and regulatory requirements, both on live cases and on wider legal and policy questions Handling post-hearing work, including reviewing committee decisions and managing appeal applications Contributing to a culture of shared learning and continuous improvement across the team About You We are looking for a qualified Barrister or Solicitor Advocate with a current practising certificate and a background in advocacy, can be from criminal, civil, or regulatory tribunal settings. You will also bring: Significant advocacy experience, including persuasive oral advocacy and witness handling through cross examination. Strong understanding of the public interest within a regulatory framework. Strong knowledge of regulatory law and practice, including rules of evidence and procedure. Good understanding of data protection law, practice, and procedure. Knowledge or ability to develop expertise in relation to Judicial Review. Experience of working within a Regulatory environment. Interested? Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Our email address is Our privacy policy is available on our website: The services advertised by FJWilson Talent Services are those of a recruitment business. We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for the role advertised.
May 19, 2026
Full time
Case Presenter (solicitor advocate or barrister) Are you an experienced barrister or solicitor advocate with a background in working within a regulatory environment? Do you thrive on the challenge of presenting complex cases, managing competing priorities, and delivering high-quality legal advocacy in a fast-paced environment? Are you passionate about advocacy and have excellent people skills? Key facts: Full-time, permanent role The team works primarily remotely, with occasional team days in London. You should be broadly commutable to London and able to attend the office when required. Hearings are conducted remotely apart from exceptional circumstances. Salary: London (within M25): up to c. £60,000 per annum Elsewhere in the UK: up to c. £55,000 per annum The role This is a fantastic opportunity to work within a collaborative, values-driven team. You will be joining at an exciting time as the function continues to grow and develop. This role has become available because one of the team members is being promoted. As a Case Presenter, your primary responsibility is to present our client's disciplinary and regulatory cases before its committees. You will take ownership of a case from the point it meets the referral threshold, reviewing investigation papers and bundles, ensuring the evidence is sufficient to support the allegations, and presenting the case before the relevant committee. You will be advising and providing guidance to our client with regard to the investigation of complaints against students, affiliates, members and firms. This also includes advising senior / executive management on an ad hoc basis to ensure that decisions made comply with regulatory law practice and judicial authority. Day-to-day, you can expect: Presenting approximately two hearings per week, conducted remotely in the majority of cases Reviewing investigation reports ahead of referral to the Independent Assessor, typically managing 5-6 pre-reviews at any one time Advising teams on case strategy, evidential matters, and regulatory requirements, both on live cases and on wider legal and policy questions Handling post-hearing work, including reviewing committee decisions and managing appeal applications Contributing to a culture of shared learning and continuous improvement across the team About You We are looking for a qualified Barrister or Solicitor Advocate with a current practising certificate and a background in advocacy, can be from criminal, civil, or regulatory tribunal settings. You will also bring: Significant advocacy experience, including persuasive oral advocacy and witness handling through cross examination. Strong understanding of the public interest within a regulatory framework. Strong knowledge of regulatory law and practice, including rules of evidence and procedure. Good understanding of data protection law, practice, and procedure. Knowledge or ability to develop expertise in relation to Judicial Review. Experience of working within a Regulatory environment. Interested? Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Our email address is Our privacy policy is available on our website: The services advertised by FJWilson Talent Services are those of a recruitment business. We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for the role advertised.
The Supporter Operations team at Alzheimer s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance to ensure a first-class supporter experience. As the Fundraising Operations Executive, you will primarily work as part of a small team to deliver essential fundraising operations activities ensuring excellent customer service, accurate records and reporting, and maintaining high levels of compliance. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also assist with enquiries and supporter stewardship activities as required. This role is offered on a part-time basis 17.5 hours per week. Key Responsibilities: Donation processing Ensure accurate data entry within CRM Salesforce, related to all campaign types, to include: In memory, Fundraising, Sporting Events, Direct Marketing Campaigns and unsolicited gifts; ensure accurate coding of online fundraising pages. Comply with policies and guidelines to handle cheques, cash, and vouchers, liaising with Finance team where required. Ensure accurate administration related to Standing Order payments, direct debits instructions, ensuring amendments, cancellations and new instructions are correctly handled. Ensuring in aid of and gift acceptance policies are adhered to. Supporter administration & compliance Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and the Data Protection Act. Undertake a range of administrative duties including management of internal email enquiries; incoming post management; mailing order materials related to funeral collections, fundraising merchandise, and general health information; scanning, printing and archiving of documents. Ensure financial compliance activities such as refunds, income reversals and recoding are correctly administered; ensuring Salesforce CRM is updated with supporter details with a high level of integrity; ensure Gift Aid administration compliance such as recording of declarations, correct storage and compliance checks are undertaken. Knowledge, skills and experience needed: Confidence working with computers good knowledge of Word, Excel, Outlook and CRM databases. Experience of customer care or fundraising in the charity sector. Experience of handling queries and complaints in administrative role. Excellent written and spoken communication skills. Good level of skills in CRM/database management skills. Ability to work with a high level of accuracy and attention to detail. Good organisational skills and the ability to prioritise workload. Ability to remain calm under pressure. Confident and engaging telephone manner. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £12,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the7th June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
May 19, 2026
Full time
The Supporter Operations team at Alzheimer s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance to ensure a first-class supporter experience. As the Fundraising Operations Executive, you will primarily work as part of a small team to deliver essential fundraising operations activities ensuring excellent customer service, accurate records and reporting, and maintaining high levels of compliance. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also assist with enquiries and supporter stewardship activities as required. This role is offered on a part-time basis 17.5 hours per week. Key Responsibilities: Donation processing Ensure accurate data entry within CRM Salesforce, related to all campaign types, to include: In memory, Fundraising, Sporting Events, Direct Marketing Campaigns and unsolicited gifts; ensure accurate coding of online fundraising pages. Comply with policies and guidelines to handle cheques, cash, and vouchers, liaising with Finance team where required. Ensure accurate administration related to Standing Order payments, direct debits instructions, ensuring amendments, cancellations and new instructions are correctly handled. Ensuring in aid of and gift acceptance policies are adhered to. Supporter administration & compliance Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and the Data Protection Act. Undertake a range of administrative duties including management of internal email enquiries; incoming post management; mailing order materials related to funeral collections, fundraising merchandise, and general health information; scanning, printing and archiving of documents. Ensure financial compliance activities such as refunds, income reversals and recoding are correctly administered; ensuring Salesforce CRM is updated with supporter details with a high level of integrity; ensure Gift Aid administration compliance such as recording of declarations, correct storage and compliance checks are undertaken. Knowledge, skills and experience needed: Confidence working with computers good knowledge of Word, Excel, Outlook and CRM databases. Experience of customer care or fundraising in the charity sector. Experience of handling queries and complaints in administrative role. Excellent written and spoken communication skills. Good level of skills in CRM/database management skills. Ability to work with a high level of accuracy and attention to detail. Good organisational skills and the ability to prioritise workload. Ability to remain calm under pressure. Confident and engaging telephone manner. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £12,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the7th June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
Dispute Resolution (Residential Property) - In-house Location: London (Hybrid Working) Salary: Competitive + Benefits The Role An excellent opportunity for a Property Litigation Solicitor or Legal Executive to join a busy in-house legal team, supporting the Head of Legal with a strong focus on residential property disputes, First Tier Tribunal (FTT) cases, and County Court claims. This role offers exposure to a wide range of property litigation matters, alongside the chance to influence legal processes and support the business as it adapts to ongoing changes in property management legislation. Key Responsibilities Manage and represent the business and clients in First Tier Tribunal (FTT) applications, including preparing cases, submitting applications/defences, and attending hearings Handle County Court litigation (Small Claims and lower track) from inception to conclusion Instruct and manage external solicitors and counsel where required Work closely with internal teams to identify, manage, and de-escalate disputes and complaints Mentor and support junior team members within the wider legal function About You Proven experience in residential property litigation and dispute resolution Excellent written and verbal communication skills with the ability to engage stakeholders at all levels Desirable Experience Qualified Solicitor or Legal Executive Interested? For more information about this in-house Property Litigation / Dispute Resolution role, contact Simon Campbell at QED Legal.
May 19, 2026
Full time
Dispute Resolution (Residential Property) - In-house Location: London (Hybrid Working) Salary: Competitive + Benefits The Role An excellent opportunity for a Property Litigation Solicitor or Legal Executive to join a busy in-house legal team, supporting the Head of Legal with a strong focus on residential property disputes, First Tier Tribunal (FTT) cases, and County Court claims. This role offers exposure to a wide range of property litigation matters, alongside the chance to influence legal processes and support the business as it adapts to ongoing changes in property management legislation. Key Responsibilities Manage and represent the business and clients in First Tier Tribunal (FTT) applications, including preparing cases, submitting applications/defences, and attending hearings Handle County Court litigation (Small Claims and lower track) from inception to conclusion Instruct and manage external solicitors and counsel where required Work closely with internal teams to identify, manage, and de-escalate disputes and complaints Mentor and support junior team members within the wider legal function About You Proven experience in residential property litigation and dispute resolution Excellent written and verbal communication skills with the ability to engage stakeholders at all levels Desirable Experience Qualified Solicitor or Legal Executive Interested? For more information about this in-house Property Litigation / Dispute Resolution role, contact Simon Campbell at QED Legal.
Customer Service Representative - B2B Location: Brough Area, HU14 Hours: Monday to Friday, 8:30am - 17:00pm Pay: 13.08 per hour Contract: Temp to Perm Opportunity Adecco UK Ltd is proud to be recruiting on behalf of a leading national organisation for a Customer Service Representative to join their dynamic and fast-paced business-to-business (B2B) support team. This is an exciting opportunity for a proactive and detail-oriented individual to play a key role in delivering exceptional service to commercial clients across the UK. Key Responsibilities: Act as the first point of contact for B2B customers, handling enquiries with professionalism and efficiency via phone, email, and internal systems. Process customer orders accurately, ensuring all relevant purchase order numbers are captured and client spend limits are adhered to. Provide expert advice on product ranges, availability, and suitability, helping clients make informed purchasing decisions. Coordinate delivery schedules with internal logistics and warehouse teams, ensuring timely and accurate dispatch of goods. Maintain up-to-date records of customer interactions, transactions, and service issues using multiple internal systems. Monitor and manage customer accounts, ensuring compliance with agreed terms and flagging any discrepancies or concerns. Collaborate closely with internal departments including Sales, Finance, and Operations to ensure a seamless customer experience. Escalate complex queries or complaints appropriately, ensuring swift resolution and customer satisfaction. Continuously develop product and system knowledge to stay ahead of client needs and industry trends. Ideal Candidate: Strong administrative and numeracy skills with a keen eye for detail. Confident communicator with a customer-first mindset. Comfortable working across multiple systems and managing competing priorities. Reliable, hardworking, and committed to delivering high standards of service. If you're looking for a role where you can make a real impact in a supportive and energetic team, we'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 19, 2026
Seasonal
Customer Service Representative - B2B Location: Brough Area, HU14 Hours: Monday to Friday, 8:30am - 17:00pm Pay: 13.08 per hour Contract: Temp to Perm Opportunity Adecco UK Ltd is proud to be recruiting on behalf of a leading national organisation for a Customer Service Representative to join their dynamic and fast-paced business-to-business (B2B) support team. This is an exciting opportunity for a proactive and detail-oriented individual to play a key role in delivering exceptional service to commercial clients across the UK. Key Responsibilities: Act as the first point of contact for B2B customers, handling enquiries with professionalism and efficiency via phone, email, and internal systems. Process customer orders accurately, ensuring all relevant purchase order numbers are captured and client spend limits are adhered to. Provide expert advice on product ranges, availability, and suitability, helping clients make informed purchasing decisions. Coordinate delivery schedules with internal logistics and warehouse teams, ensuring timely and accurate dispatch of goods. Maintain up-to-date records of customer interactions, transactions, and service issues using multiple internal systems. Monitor and manage customer accounts, ensuring compliance with agreed terms and flagging any discrepancies or concerns. Collaborate closely with internal departments including Sales, Finance, and Operations to ensure a seamless customer experience. Escalate complex queries or complaints appropriately, ensuring swift resolution and customer satisfaction. Continuously develop product and system knowledge to stay ahead of client needs and industry trends. Ideal Candidate: Strong administrative and numeracy skills with a keen eye for detail. Confident communicator with a customer-first mindset. Comfortable working across multiple systems and managing competing priorities. Reliable, hardworking, and committed to delivering high standards of service. If you're looking for a role where you can make a real impact in a supportive and energetic team, we'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Elevation Recruitment Group
Gainsborough, Lincolnshire
Customer Service Executive Full-Time Office Based £28,000 - Gainsborough Elevation Recruitment Group are currently recruiting for an experienced and customer-focused Customer Service Executive to join a busy and fast-paced commercial team. This role is ideal for someone who enjoys building strong customer relationships, managing accounts from start to finish, and working closely with multiple internal departments to ensure exceptional service delivery. This is an urgent requirement! The Role as a Customer Service Executive You will act as the main point of contact for customers, managing orders, queries, and account activity while ensuring a high level of customer care at all times. Key responsibilities include: Managing customer accounts on a day-to-day basis Processing orders, booking call-offs, and sending confirmations Monitoring deliveries and proactively updating customers Handling invoice queries, credits, and complaints through to resolution Managing customer stock levels, forecasts, and aged stock Maintaining CRM systems, trackers, and account records Supporting product setups, artwork approvals, and launch coordination Liaising with departments including Sales, Planning, Production, Technical, and Despatch Building strong customer relationships and identifying opportunities for account growth Providing accurate sales and customer data when required Supporting continuous communication with both internal teams and external customers The successful candidate will have: Previous customer service, account management, or sales support experience Excellent communication and relationship-building skills Strong organisational skills with high attention to detail The ability to manage multiple priorities in a fast-paced environment Confidence using CRM systems and Microsoft Office packages A proactive and solutions-focused approach The ability to work independently as well as part of a wider team What's on Offer Opportunity to join a supportive and collaborative team Varied and fast-paced role with customer interaction Career development opportunities Exposure to multiple areas of business operations This position would suit someone with a strong customer service background who enjoys taking ownership of accounts and delivering exceptional support from order through to completion. Get in touch with Amy Wood today
May 19, 2026
Full time
Customer Service Executive Full-Time Office Based £28,000 - Gainsborough Elevation Recruitment Group are currently recruiting for an experienced and customer-focused Customer Service Executive to join a busy and fast-paced commercial team. This role is ideal for someone who enjoys building strong customer relationships, managing accounts from start to finish, and working closely with multiple internal departments to ensure exceptional service delivery. This is an urgent requirement! The Role as a Customer Service Executive You will act as the main point of contact for customers, managing orders, queries, and account activity while ensuring a high level of customer care at all times. Key responsibilities include: Managing customer accounts on a day-to-day basis Processing orders, booking call-offs, and sending confirmations Monitoring deliveries and proactively updating customers Handling invoice queries, credits, and complaints through to resolution Managing customer stock levels, forecasts, and aged stock Maintaining CRM systems, trackers, and account records Supporting product setups, artwork approvals, and launch coordination Liaising with departments including Sales, Planning, Production, Technical, and Despatch Building strong customer relationships and identifying opportunities for account growth Providing accurate sales and customer data when required Supporting continuous communication with both internal teams and external customers The successful candidate will have: Previous customer service, account management, or sales support experience Excellent communication and relationship-building skills Strong organisational skills with high attention to detail The ability to manage multiple priorities in a fast-paced environment Confidence using CRM systems and Microsoft Office packages A proactive and solutions-focused approach The ability to work independently as well as part of a wider team What's on Offer Opportunity to join a supportive and collaborative team Varied and fast-paced role with customer interaction Career development opportunities Exposure to multiple areas of business operations This position would suit someone with a strong customer service background who enjoys taking ownership of accounts and delivering exceptional support from order through to completion. Get in touch with Amy Wood today
Customer Service Representative Location: Chelmsford Salary: 28000 + bonus Position: Monday 8 - 5:30pm Tuesday - Friday 8:30 - 5:30pm (1 hour lunch) Benefits: Free onsite Parking, Bonus Incentive, Snacks provided in office + more Note: You MUST be able to drive due to office location! Adecco Chelmsford are excited to be working alongside a growing client based close to Chelmsford. We are looking to recruit an experienced customer services executive to join their small and friendly team! Looking for someone with a high standard of written and spoken English, you'll be outstanding on the phone and able to quickly get to grips with the products and business. Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team. This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment. Job Responsibilities Ensure a high level of customer service by telephone, live chat, and email. Advising customers on a range of products. Processing orders over the phone. Resolving delivery issues and tactfully dealing with occasional complaints. General administrative tasks. Continually develop and increase product knowledge. Personal Skills Able to work on own initiative and as part of a team. Experience in complaint handling. Confident. Positive, can-do attitude. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 19, 2026
Full time
Customer Service Representative Location: Chelmsford Salary: 28000 + bonus Position: Monday 8 - 5:30pm Tuesday - Friday 8:30 - 5:30pm (1 hour lunch) Benefits: Free onsite Parking, Bonus Incentive, Snacks provided in office + more Note: You MUST be able to drive due to office location! Adecco Chelmsford are excited to be working alongside a growing client based close to Chelmsford. We are looking to recruit an experienced customer services executive to join their small and friendly team! Looking for someone with a high standard of written and spoken English, you'll be outstanding on the phone and able to quickly get to grips with the products and business. Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team. This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment. Job Responsibilities Ensure a high level of customer service by telephone, live chat, and email. Advising customers on a range of products. Processing orders over the phone. Resolving delivery issues and tactfully dealing with occasional complaints. General administrative tasks. Continually develop and increase product knowledge. Personal Skills Able to work on own initiative and as part of a team. Experience in complaint handling. Confident. Positive, can-do attitude. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We are seeking a qualified Solicitor or Legal Executive, to fill the post of Employment Law Manager. We also welcome applications from paralegals with 5 years experience who wish to qualify as a solicitor (England and Wales). You will be required to provide complex professional legal advice on employment law matters to our management team, national executive committee and members. Managing a team of junior colleagues and supporting their complex casework, you will advise on collective employment law matters and review first stage complaints. Salary and Location Band 4, London Spine points 27-23 or Regional 30-26 London starting salary: £53,726 p.a. rising to £61,115 p.a. in annual increments or Regional starting salary £49,663 p.a. rising to £56,081 p.a. in annual increments PCS London or Region Successful candidates for the Employment Law Manager will be able to demonstrate: Proven experience in an employment law field, or qualified solicitor from any UK jurisdiction. Experience in staff management, appraisals, and complaints handling. Good communication and negotiation abilities. Ability to prioritise and manage workloads. Commitment to promoting equality and diversity in the workplace. Ability to work collaboratively and manage legal issues. Their commitment to the SRA Professional standards and behaviours. The main duties of the Employment Law Manager role include: Delivering legal guidance and representation on employment law issues. Providing supportive management for caseworker colleagues. Conducting legal research, drafting advice, claims, and other legal documents. Providing support to senior colleagues on more complex matters. Advising the union on legal aspects of bargaining or campaigning matters. You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential. Closing date: at 12 midday on Monday 22 June 2026 Interviews will be held in person at PCS Clapham on 8 July 2026 and 9 July 2026 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including flexible working (including hybrid working) childcare and family support generous maternity/paternity leave 32 days leave and Christmas closure pension scheme employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. CVs will not be accepted. Please see the job description/person specification and follow the application process. PCS is working towards equal opportunities and is positive about disabled people. All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: EMPLOYMENT LAW MANAGER Ref: 1026 Grade: Band 4, London or Region Salary: London Spine points 27- 23 London starting salary £53,726 p.a. rising to £61,115 p.a. Regional Spine points 30 - 26 Regional starting salary £49,663 p.a. rising to £56,081 p.a. Location: London/Region Purpose of the job: To deliver a professional legal advice, guidance, and representation on employment law matters to staff and members. To undertake a management role with direct responsibility for Employment Law Caseworker (B3) ( Paralegals) Responsible to: Band 5, National Officer Employment Law Responsible for: Band 3 Employment Law Caseworker (Senior Paralegals /Junior Lawyers) Contacts External: PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media. Internal: PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments. Main duties and responsibilities 1. Key areas Undertake training to complete the SQE or specialism in employment law Assist in legal research into past cases and documents Draft and prepare claims or other legal documents Assist in providing legal advice to SMT, NEC, members Keep up to date with new developments in employment legislation Assist in providing employment law briefings to PCS staff about changes in employment legislation Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics Assist with the development of the Unions policy objectives including the PCS planning process Assist with leadership in delivering the unions Legal and Employment Rights strategy Provide assistance with the unions bargaining, organising, campaigning, equality, learning and digital agendas Manage people and resources in the Legal and Employment Rights Unit Provide advice to relevant committees including assisting in the preparation and presentation of reports Monitor and report on issues and initiatives as requested Assist with input into budgetary processes including bid preparation, monitoring and control where relevant 2. People Management Manage work allocation and workflow, future planning and support for officer team/line manager Motivate and manage individuals and the team as a whole to provide a high standard of service Check work standards and maintain consistent quality of delegated tasks Seek to continuously improve the effectiveness and efficiency of the team Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training Proactively promote diversity in line with the wider PCS approach Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies Work effectively with lay officials Deputise for Line Manager when required 3. Communication Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements Draft complex communications including briefs and reports Communicate with members by assisting in the production of circulars and briefings, and by addressing meetings and conferences etc As necessary, represent PCS and liaise with outside bodies 4. Casework Management Advise in the handling of personal casework Liaise with solicitors, internal and external bodies on the handling of personal casework Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc. Maintain and improve own knowledge of the developments in employment law and practice 5. Team Working Proactively promote team working Initiate, organise, lead and participate in team meetings as appropriate Maintain high levels of confidentiality of sensitive issues at all times Provide assistance to team members 6. Equality Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination 7. General Participate and input information into PCS planning and budgeting processes At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values Take due and reasonable care of self and others in respect of health and safety at work Participate in appraisal, training and development systems Act in a manner that enhances the work of the PCS and its overall public image In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals . click apply for full job details
May 18, 2026
Full time
We are seeking a qualified Solicitor or Legal Executive, to fill the post of Employment Law Manager. We also welcome applications from paralegals with 5 years experience who wish to qualify as a solicitor (England and Wales). You will be required to provide complex professional legal advice on employment law matters to our management team, national executive committee and members. Managing a team of junior colleagues and supporting their complex casework, you will advise on collective employment law matters and review first stage complaints. Salary and Location Band 4, London Spine points 27-23 or Regional 30-26 London starting salary: £53,726 p.a. rising to £61,115 p.a. in annual increments or Regional starting salary £49,663 p.a. rising to £56,081 p.a. in annual increments PCS London or Region Successful candidates for the Employment Law Manager will be able to demonstrate: Proven experience in an employment law field, or qualified solicitor from any UK jurisdiction. Experience in staff management, appraisals, and complaints handling. Good communication and negotiation abilities. Ability to prioritise and manage workloads. Commitment to promoting equality and diversity in the workplace. Ability to work collaboratively and manage legal issues. Their commitment to the SRA Professional standards and behaviours. The main duties of the Employment Law Manager role include: Delivering legal guidance and representation on employment law issues. Providing supportive management for caseworker colleagues. Conducting legal research, drafting advice, claims, and other legal documents. Providing support to senior colleagues on more complex matters. Advising the union on legal aspects of bargaining or campaigning matters. You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential. Closing date: at 12 midday on Monday 22 June 2026 Interviews will be held in person at PCS Clapham on 8 July 2026 and 9 July 2026 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including flexible working (including hybrid working) childcare and family support generous maternity/paternity leave 32 days leave and Christmas closure pension scheme employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. CVs will not be accepted. Please see the job description/person specification and follow the application process. PCS is working towards equal opportunities and is positive about disabled people. All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: EMPLOYMENT LAW MANAGER Ref: 1026 Grade: Band 4, London or Region Salary: London Spine points 27- 23 London starting salary £53,726 p.a. rising to £61,115 p.a. Regional Spine points 30 - 26 Regional starting salary £49,663 p.a. rising to £56,081 p.a. Location: London/Region Purpose of the job: To deliver a professional legal advice, guidance, and representation on employment law matters to staff and members. To undertake a management role with direct responsibility for Employment Law Caseworker (B3) ( Paralegals) Responsible to: Band 5, National Officer Employment Law Responsible for: Band 3 Employment Law Caseworker (Senior Paralegals /Junior Lawyers) Contacts External: PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media. Internal: PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments. Main duties and responsibilities 1. Key areas Undertake training to complete the SQE or specialism in employment law Assist in legal research into past cases and documents Draft and prepare claims or other legal documents Assist in providing legal advice to SMT, NEC, members Keep up to date with new developments in employment legislation Assist in providing employment law briefings to PCS staff about changes in employment legislation Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics Assist with the development of the Unions policy objectives including the PCS planning process Assist with leadership in delivering the unions Legal and Employment Rights strategy Provide assistance with the unions bargaining, organising, campaigning, equality, learning and digital agendas Manage people and resources in the Legal and Employment Rights Unit Provide advice to relevant committees including assisting in the preparation and presentation of reports Monitor and report on issues and initiatives as requested Assist with input into budgetary processes including bid preparation, monitoring and control where relevant 2. People Management Manage work allocation and workflow, future planning and support for officer team/line manager Motivate and manage individuals and the team as a whole to provide a high standard of service Check work standards and maintain consistent quality of delegated tasks Seek to continuously improve the effectiveness and efficiency of the team Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training Proactively promote diversity in line with the wider PCS approach Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies Work effectively with lay officials Deputise for Line Manager when required 3. Communication Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements Draft complex communications including briefs and reports Communicate with members by assisting in the production of circulars and briefings, and by addressing meetings and conferences etc As necessary, represent PCS and liaise with outside bodies 4. Casework Management Advise in the handling of personal casework Liaise with solicitors, internal and external bodies on the handling of personal casework Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc. Maintain and improve own knowledge of the developments in employment law and practice 5. Team Working Proactively promote team working Initiate, organise, lead and participate in team meetings as appropriate Maintain high levels of confidentiality of sensitive issues at all times Provide assistance to team members 6. Equality Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination 7. General Participate and input information into PCS planning and budgeting processes At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values Take due and reasonable care of self and others in respect of health and safety at work Participate in appraisal, training and development systems Act in a manner that enhances the work of the PCS and its overall public image In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals . click apply for full job details
Part Time Junior Product Executive Required for this niche tour operator based in South West London. As a Junior Product Executive you will support the Product Manager with the day-to-day running and development of our product portfolio. You'll help manage supplier relationships, act as a key point of contact for product queries, and work closely with Sales, Marketing and Client Care to keep information accurate and up to date. This is a great opportunity for someone looking to grow their product career in travel, with plenty of guidance, training and exposure to commercial decision-making. You'll bring strong interpersonal skills, a proactive approach and great attention to detail. You'll be comfortable building relationships while learning how to balance supplier needs, customer expectations and business goals. Provide day-to-day support to the sales team with product queries, tools and supplier training coordination. Support Client Care by liaising with suppliers and gathering information needed for clients. Use feedback from complaints to help improve our customer service and reduce repeat issues. Marketing and Website Management ,Collaborate with the marketing team to ensure the website remains accurate and current and support with marketing campaigns and brochure content. Update hotel, excursion and itinerary content in the system, ensuring images and details are correctly loaded. Product Development and Innovation ,Assist with competitor analysis and market research, helping to keep our product positioning up to date. Operational and Safety Responsibilities - Assist with arranging staff fam trips and coordinating details with suppliers. Help maintain up-to-date health and safety information for products, supporting audits and reviews as required. - Monitor FCDO Travel Advice and flag changes promptly to the relevant stakeholders. Provide support on operational matters arising from situations in-destination, escalating appropriately. Company Representation, Represent the company at trade shows, evening functions, road shows, training sessions and external meetings. Partnership Management - Support day-to-day communication with Suppliers and DMCs, logging and following up on queries. Assist and monitor with offers and trends from suppliers. Help monitor sales, feedback, and opportunities to the Product Manager. About You You're the perfect fit if you Highly organised, with great attention to detail and a willingness to learn A confident communicator in both written and spoken English The role is offered on a hybrid basis, (Two days in Head Office) This enables the team to be together for collaboration and support, there is a bright and vibrant atmosphere in the office and the team regularly socialise both at company events and informally. For the other days you are welcome to choose whether you work from the office or at home, currently the majority of the team choose to work from home on those days. The hours are 24 per week. Three days with 9am - 5:30pm shifts or with less hours across more days, always with 45 minutes for lunch. There may be the occasional requirement to flex the working times in order to manage workload or responses from overseas partners. In return you will receive a competitive basic salary and employees will also receive holiday and a generous company discount for personal trips. Interested please apply here or email (url removed)
May 17, 2026
Full time
Part Time Junior Product Executive Required for this niche tour operator based in South West London. As a Junior Product Executive you will support the Product Manager with the day-to-day running and development of our product portfolio. You'll help manage supplier relationships, act as a key point of contact for product queries, and work closely with Sales, Marketing and Client Care to keep information accurate and up to date. This is a great opportunity for someone looking to grow their product career in travel, with plenty of guidance, training and exposure to commercial decision-making. You'll bring strong interpersonal skills, a proactive approach and great attention to detail. You'll be comfortable building relationships while learning how to balance supplier needs, customer expectations and business goals. Provide day-to-day support to the sales team with product queries, tools and supplier training coordination. Support Client Care by liaising with suppliers and gathering information needed for clients. Use feedback from complaints to help improve our customer service and reduce repeat issues. Marketing and Website Management ,Collaborate with the marketing team to ensure the website remains accurate and current and support with marketing campaigns and brochure content. Update hotel, excursion and itinerary content in the system, ensuring images and details are correctly loaded. Product Development and Innovation ,Assist with competitor analysis and market research, helping to keep our product positioning up to date. Operational and Safety Responsibilities - Assist with arranging staff fam trips and coordinating details with suppliers. Help maintain up-to-date health and safety information for products, supporting audits and reviews as required. - Monitor FCDO Travel Advice and flag changes promptly to the relevant stakeholders. Provide support on operational matters arising from situations in-destination, escalating appropriately. Company Representation, Represent the company at trade shows, evening functions, road shows, training sessions and external meetings. Partnership Management - Support day-to-day communication with Suppliers and DMCs, logging and following up on queries. Assist and monitor with offers and trends from suppliers. Help monitor sales, feedback, and opportunities to the Product Manager. About You You're the perfect fit if you Highly organised, with great attention to detail and a willingness to learn A confident communicator in both written and spoken English The role is offered on a hybrid basis, (Two days in Head Office) This enables the team to be together for collaboration and support, there is a bright and vibrant atmosphere in the office and the team regularly socialise both at company events and informally. For the other days you are welcome to choose whether you work from the office or at home, currently the majority of the team choose to work from home on those days. The hours are 24 per week. Three days with 9am - 5:30pm shifts or with less hours across more days, always with 45 minutes for lunch. There may be the occasional requirement to flex the working times in order to manage workload or responses from overseas partners. In return you will receive a competitive basic salary and employees will also receive holiday and a generous company discount for personal trips. Interested please apply here or email (url removed)
An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency. Key Responsibilities: Provide high-quality technical support to customers, aiming for first-time resolution of enquiries Build and maintain strong relationships with service agents, dealers, and internal stakeholders Take ownership of customer interactions from enquiry through to resolution Authorise product collections and arrange warranty repairs when required Identify opportunities to improve efficiency and contribute to operational excellence Skills & Experience: 1-2 years' experience in an after-sales, technical support, or customer support environment Excellent interpersonal and communication skills with the ability to engage at all levels Strong written and verbal communication skills, particularly when handling customer queries or complaints Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations Professional and empathetic approach to problem solving Personal Attributes: Self-motivated, enthusiastic, and customer-focused Highly organised with strong attention to detail Adaptable and able to manage changing priorities Committed to continuous learning and personal development Benefits: 25 days holiday + bank holidays Private Medical & Dental Insurance Group Life Assurance Benefits Annual Gym Allowance Discounted products
May 15, 2026
Contractor
An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency. Key Responsibilities: Provide high-quality technical support to customers, aiming for first-time resolution of enquiries Build and maintain strong relationships with service agents, dealers, and internal stakeholders Take ownership of customer interactions from enquiry through to resolution Authorise product collections and arrange warranty repairs when required Identify opportunities to improve efficiency and contribute to operational excellence Skills & Experience: 1-2 years' experience in an after-sales, technical support, or customer support environment Excellent interpersonal and communication skills with the ability to engage at all levels Strong written and verbal communication skills, particularly when handling customer queries or complaints Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations Professional and empathetic approach to problem solving Personal Attributes: Self-motivated, enthusiastic, and customer-focused Highly organised with strong attention to detail Adaptable and able to manage changing priorities Committed to continuous learning and personal development Benefits: 25 days holiday + bank holidays Private Medical & Dental Insurance Group Life Assurance Benefits Annual Gym Allowance Discounted products
