Senior Relationship Manager (Intermediary) Location: London Employment Type: Permanent Full-Time Salary: Up to 70,000 Working Pattern: Onsite - 5 days per week (no hybrid working) About the Role We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance. Reporting to the Head of Islamic Banking & Intermediary Business , the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions. Key Responsibilities Relationship Management & Business Development Manage and grow relationships with commercial clients ranging from SME to Corporate. Develop and maintain strong partnerships with intermediaries to generate new business opportunities. Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products. Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions. Corporate Portfolio & Credit Management Manage a portfolio of corporate credit accounts with varying turnover and exposure levels. Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis. Monitor account performance, payment behaviour, and portfolio health. Conduct regular client visits to strengthen relationships and enhance account profitability. Monitoring, Reporting & Documentation Ensure facility documentation and account records remain accurate and up to date. Monitor credit utilisation, business volumes, TR maturities, and PAD retirements. Provide regular MIS and performance updates to senior management. Remedial & Risk Management Identify early warning indicators and proactively escalate concerns. Follow up on overdue accounts and coordinate transfer to Recovery where required. Provide full documentation and ongoing support to recovery teams. Team Development & Leadership Advise and guide Assistant Relationship Managers on routine and complex matters. Line-manage junior support staff and Relationship Support Officers where applicable. Support team development through coaching, feedback, and performance management. Customer Service & Stakeholder Engagement Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses. Handle complex customer queries and complaints professionally. Ensure customer data accuracy and compliance with internal procedures. Represent the organisation positively with clients, intermediaries, and internal stakeholders. Projects & Continuous Improvement Contribute to special projects and initiatives as assigned. Identify process gaps and recommend improvements to enhance efficiency and control. Participate actively in team meetings, training, and professional development. Regulatory & Conduct Responsibilities Comply with all FCA and PRA Conduct Rules and Certification Regime requirements. Act with integrity, skill, care, and diligence at all times. Ensure effective control, compliance, and oversight within areas of responsibility. Promote fair customer outcomes and sound market conduct. Experience & Qualifications Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking. Strong background in commercial lending, intermediary banking, and portfolio management . Proven experience in credit analysis, customer relationship management, and negotiation . Line management experience preferred. Commitment to ongoing Continuing Professional Development (CPD) and regulatory training. Key Skills & Competencies Commercial and SME Banking Expertise Intermediary Relationship Management Credit & Financial Analysis Regulatory & Conduct Risk Awareness Negotiation & Stakeholder Engagement Customer Service Excellence Strong Numerical & Financial Acumen
May 08, 2026
Full time
Senior Relationship Manager (Intermediary) Location: London Employment Type: Permanent Full-Time Salary: Up to 70,000 Working Pattern: Onsite - 5 days per week (no hybrid working) About the Role We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance. Reporting to the Head of Islamic Banking & Intermediary Business , the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions. Key Responsibilities Relationship Management & Business Development Manage and grow relationships with commercial clients ranging from SME to Corporate. Develop and maintain strong partnerships with intermediaries to generate new business opportunities. Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products. Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions. Corporate Portfolio & Credit Management Manage a portfolio of corporate credit accounts with varying turnover and exposure levels. Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis. Monitor account performance, payment behaviour, and portfolio health. Conduct regular client visits to strengthen relationships and enhance account profitability. Monitoring, Reporting & Documentation Ensure facility documentation and account records remain accurate and up to date. Monitor credit utilisation, business volumes, TR maturities, and PAD retirements. Provide regular MIS and performance updates to senior management. Remedial & Risk Management Identify early warning indicators and proactively escalate concerns. Follow up on overdue accounts and coordinate transfer to Recovery where required. Provide full documentation and ongoing support to recovery teams. Team Development & Leadership Advise and guide Assistant Relationship Managers on routine and complex matters. Line-manage junior support staff and Relationship Support Officers where applicable. Support team development through coaching, feedback, and performance management. Customer Service & Stakeholder Engagement Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses. Handle complex customer queries and complaints professionally. Ensure customer data accuracy and compliance with internal procedures. Represent the organisation positively with clients, intermediaries, and internal stakeholders. Projects & Continuous Improvement Contribute to special projects and initiatives as assigned. Identify process gaps and recommend improvements to enhance efficiency and control. Participate actively in team meetings, training, and professional development. Regulatory & Conduct Responsibilities Comply with all FCA and PRA Conduct Rules and Certification Regime requirements. Act with integrity, skill, care, and diligence at all times. Ensure effective control, compliance, and oversight within areas of responsibility. Promote fair customer outcomes and sound market conduct. Experience & Qualifications Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking. Strong background in commercial lending, intermediary banking, and portfolio management . Proven experience in credit analysis, customer relationship management, and negotiation . Line management experience preferred. Commitment to ongoing Continuing Professional Development (CPD) and regulatory training. Key Skills & Competencies Commercial and SME Banking Expertise Intermediary Relationship Management Credit & Financial Analysis Regulatory & Conduct Risk Awareness Negotiation & Stakeholder Engagement Customer Service Excellence Strong Numerical & Financial Acumen
Stage 2 Complaints Officer Temp on going Based in West London Office based This will be a full time role - 36 hours per week. Monday - Friday 9 to 5 The first few weeks will be full time in the office and then 3 days minimum in office per week once induction and training completed Temporary Accommodation Procurement & Contract Officer however the role will primarily focus on Temporary Accommodation Repairs & Complaints casework with a special focus on Complaints, Members Enquires, Ombudsman enquiries from investigating them, communicating with residents and agents and responding to residents in writing in line with our corporate complaints policy. Excellent verbal and written skills will be required and a background in Temporary Accommodation, Property Management, Repairs & maintenance is desirable.
May 08, 2026
Contractor
Stage 2 Complaints Officer Temp on going Based in West London Office based This will be a full time role - 36 hours per week. Monday - Friday 9 to 5 The first few weeks will be full time in the office and then 3 days minimum in office per week once induction and training completed Temporary Accommodation Procurement & Contract Officer however the role will primarily focus on Temporary Accommodation Repairs & Complaints casework with a special focus on Complaints, Members Enquires, Ombudsman enquiries from investigating them, communicating with residents and agents and responding to residents in writing in line with our corporate complaints policy. Excellent verbal and written skills will be required and a background in Temporary Accommodation, Property Management, Repairs & maintenance is desirable.
MAIN PURPOSE OF JOB To plan, and manage an efficient and effective administration service in the housing office. To give administrative assistance and support to the HOUSING OFFICE members of HOUSING OFFICE staff. To support the Board. SUMMARY OF OBJECTIVES At all times to carry out duties and responsibilities with due regard to the Board's Equal Opportunities Policy within the context of the Council's policy and other policies and procedures. At all times to carry out duties and responsibilities with due regard to the Health and Safety policy. To provide administrative support to the various work areas in the housing office and other locations within the estate. To ensure all administrative systems are reviewed, maintained and operated efficiently in accordance with Management Agreement. To monitor and keep records of on-the-job training for staff (including in-house induction) within the housing office. To be responsible for regular processing and completion of statistical information and ensure periodic reports are submitted to deadline. To assist in the provision of a high quality housing office reception service to HOUSING OFFICE residents, partners, stakeholders and Council. To provide advice and guidance on all public enquiries via the counter, telephone and or written correspondence. To maintain a supply of relevant forms and leaflets for the public, To liaise as required with contractors and agencies. To be responsible for providing appropriate records for HOUSING OFFICE staff e.g. absence returns and maternity/sick certificates, ensuring that documents are forwarded in accordance with deadlines and appropriate procedures. To be responsible for disseminating information and changes to procedures to staff giving advice on general process as necessary. To ensure the availability of the computer printers, photocopier and other office equipment to all-relevant staff and keeping records of office repair and maintenance schedules, To monitor the use, security and maintenance of the HOUSING OFFICE housing office. To be responsible for maintaining the HOUSING OFFICE Library in consultation with the HOUSING OFFICE Lead Officer. To ensure routine sorting of correspondence, complaints and members' enquiries, in and out of the office is effectively undertaken and ensuring council's policy on replies to correspondence is adhered to. To prepare reports on customer care issues, e.g. members enquiries, complaints and correspondence, to ensure that replies are made within target times. To service the Estate Management Board meetings by taking minutes, sending out reports, preparing reports in conjunction with the HOUSING OFFICE Lead Officer. Post holder will be required to attend Estate Management Board meetings monthly in the evening and out of hours. Maintain the HOUSING OFFICE Share Register. Design, print out and organise distribution of newsletters and posters for HOUSING OFFICE publicity. To operate Visual Display Units and Micro Computers extracting relevant information, and inputting data as necessary to fulfil duties and to assist with the development and implementation of new technology in accordance with prescribed agreements. To have specific administrative responsibility for the provision and ongoing operation of fire extinguishers, alarms, first aid equipment, staff clothing and other general Health and Safety matters in the HOUSING OFFICE office and other locations. To maintain stock records, including security keys Co-ordinate room hire. Arrange maintenance of meeting rooms and ensure that the meeting rooms are cleaned and set up ready for all meetings. Responsible for the efficient filing/ retrieval of old files and former tenants' files: Also to ensure the archive storage room is kept in an orderly manner. To be responsible for the ordering, usage and monitoring of office programmes and stationery. The stationery room is kept in an organised manner. To ensure that the cleaning arrangement for the office is maintained and the kitchen and all the equipment in the kitchen is cleaned regularly. To design routine administrative forms and reports. To be responsible for maintaining the imprest accounts and value disbursement on the approval/ authorisation of designated signatories. Developing the use and application of information technology in the administrative activities of the HOUSING OFFICE. To undertake any other duties as required in accordance with the exigencies of the service. PERSONAL SPECIFICATION 1. PHYSICAL REOUIREMENTS The jobholder must be able to carry out the duties of the job using any appropriate aids or adaptations. HOUSING OFFICE will provide any aids or make adaptations so that disability is not itself a barrier to employment, 2. EXPERIENCE Experience of at least two years doing administrative duties. Experience of working with the public in a service capacity. 3. EDUCATION No specific formal education requirement, however it is expected that candidates with possess literate and numerate ability to a level sufficient to carry out the full range of duties. 4. SKILLS/ KNOWLEDGE/ABILITY (a) Communication Skills Post holder should have oral, written and word processor communication skills and be able to communicate effectively in various situations. (ii) Ability to organise information systematically. (b) Knowledge and Ability Applicants should have understanding of the office administrator's role. Applicants must be able to demonstrate the ability to work within a team. 5. ADMINISTRATIVE SKILLS An ability to develop monitoring systems and review the efficiency of administrative office systems. Contractual obligation to attend regular HOUSING OFFICE meetings which might run into late evenings. The post holder must be able to plan her/his own work and also to work on own initiative and under pressure. Candidates must have experience of Microsoft Office, Northgate, Anite. They can easily be trained on Northgate Housing software and anite for filing documents. Be able to demonstrate ability to work as part of the team. (6) ATTITUDE Candidates must demonstrate that they have a positive attitude towards the promotion of the Equal Opportunities Policy within the council and in the services that it provides to the Community.
May 08, 2026
Full time
MAIN PURPOSE OF JOB To plan, and manage an efficient and effective administration service in the housing office. To give administrative assistance and support to the HOUSING OFFICE members of HOUSING OFFICE staff. To support the Board. SUMMARY OF OBJECTIVES At all times to carry out duties and responsibilities with due regard to the Board's Equal Opportunities Policy within the context of the Council's policy and other policies and procedures. At all times to carry out duties and responsibilities with due regard to the Health and Safety policy. To provide administrative support to the various work areas in the housing office and other locations within the estate. To ensure all administrative systems are reviewed, maintained and operated efficiently in accordance with Management Agreement. To monitor and keep records of on-the-job training for staff (including in-house induction) within the housing office. To be responsible for regular processing and completion of statistical information and ensure periodic reports are submitted to deadline. To assist in the provision of a high quality housing office reception service to HOUSING OFFICE residents, partners, stakeholders and Council. To provide advice and guidance on all public enquiries via the counter, telephone and or written correspondence. To maintain a supply of relevant forms and leaflets for the public, To liaise as required with contractors and agencies. To be responsible for providing appropriate records for HOUSING OFFICE staff e.g. absence returns and maternity/sick certificates, ensuring that documents are forwarded in accordance with deadlines and appropriate procedures. To be responsible for disseminating information and changes to procedures to staff giving advice on general process as necessary. To ensure the availability of the computer printers, photocopier and other office equipment to all-relevant staff and keeping records of office repair and maintenance schedules, To monitor the use, security and maintenance of the HOUSING OFFICE housing office. To be responsible for maintaining the HOUSING OFFICE Library in consultation with the HOUSING OFFICE Lead Officer. To ensure routine sorting of correspondence, complaints and members' enquiries, in and out of the office is effectively undertaken and ensuring council's policy on replies to correspondence is adhered to. To prepare reports on customer care issues, e.g. members enquiries, complaints and correspondence, to ensure that replies are made within target times. To service the Estate Management Board meetings by taking minutes, sending out reports, preparing reports in conjunction with the HOUSING OFFICE Lead Officer. Post holder will be required to attend Estate Management Board meetings monthly in the evening and out of hours. Maintain the HOUSING OFFICE Share Register. Design, print out and organise distribution of newsletters and posters for HOUSING OFFICE publicity. To operate Visual Display Units and Micro Computers extracting relevant information, and inputting data as necessary to fulfil duties and to assist with the development and implementation of new technology in accordance with prescribed agreements. To have specific administrative responsibility for the provision and ongoing operation of fire extinguishers, alarms, first aid equipment, staff clothing and other general Health and Safety matters in the HOUSING OFFICE office and other locations. To maintain stock records, including security keys Co-ordinate room hire. Arrange maintenance of meeting rooms and ensure that the meeting rooms are cleaned and set up ready for all meetings. Responsible for the efficient filing/ retrieval of old files and former tenants' files: Also to ensure the archive storage room is kept in an orderly manner. To be responsible for the ordering, usage and monitoring of office programmes and stationery. The stationery room is kept in an organised manner. To ensure that the cleaning arrangement for the office is maintained and the kitchen and all the equipment in the kitchen is cleaned regularly. To design routine administrative forms and reports. To be responsible for maintaining the imprest accounts and value disbursement on the approval/ authorisation of designated signatories. Developing the use and application of information technology in the administrative activities of the HOUSING OFFICE. To undertake any other duties as required in accordance with the exigencies of the service. PERSONAL SPECIFICATION 1. PHYSICAL REOUIREMENTS The jobholder must be able to carry out the duties of the job using any appropriate aids or adaptations. HOUSING OFFICE will provide any aids or make adaptations so that disability is not itself a barrier to employment, 2. EXPERIENCE Experience of at least two years doing administrative duties. Experience of working with the public in a service capacity. 3. EDUCATION No specific formal education requirement, however it is expected that candidates with possess literate and numerate ability to a level sufficient to carry out the full range of duties. 4. SKILLS/ KNOWLEDGE/ABILITY (a) Communication Skills Post holder should have oral, written and word processor communication skills and be able to communicate effectively in various situations. (ii) Ability to organise information systematically. (b) Knowledge and Ability Applicants should have understanding of the office administrator's role. Applicants must be able to demonstrate the ability to work within a team. 5. ADMINISTRATIVE SKILLS An ability to develop monitoring systems and review the efficiency of administrative office systems. Contractual obligation to attend regular HOUSING OFFICE meetings which might run into late evenings. The post holder must be able to plan her/his own work and also to work on own initiative and under pressure. Candidates must have experience of Microsoft Office, Northgate, Anite. They can easily be trained on Northgate Housing software and anite for filing documents. Be able to demonstrate ability to work as part of the team. (6) ATTITUDE Candidates must demonstrate that they have a positive attitude towards the promotion of the Equal Opportunities Policy within the council and in the services that it provides to the Community.
Client Local Authority in Barking Job Title Senior Trading Standards Officer Pay Rate 23.44 an hour PAYE/ 30.40 an hour UMBRELLA Hours 35 Hours a week (09:00:AM - 05:00:PM). Weekend work may be required Duration Initial 10 Month Contract Location Hybrid- 3-4 days office based a week from Barking Town Hall and various locations within the area. ALL APPLICANTS MUST HAVE UK LICENSE AND OWN VEHICLE Description DUTIES: To carry out inspection of all risk categories of commercial premises under trading standards and local government legislation. React to breaches of legislation by devising and implementing enforcement strategies under the Council's Enforcement Policy. This may include serving written warnings and statutory notices, preparing witness statements, and presenting evidence in Court and at Tribunals. To follow up and make revisits where informal or formal action has been taken. Investigate, analyse and determine an enforcement approach to consumer complaints and other criminal referrals assigned. To produce letter or report to businesses on the results of all inspections carried out. Act as Home / Primary Authority Liaison Officer for businesses in the Borough. Act as the service's specialist Officer on tobacco control work and as Lead Officer on tobacco-related initiatives with internal and external stakeholders. To assess the impact on the Community and the Council of new developments in the specialist areas including changes in legislation, codes of practice and guidance issued to local authorities and propose changes in Council procedures resulting from them. To support the Team Leader on the operational delivery of team requirements, as well as achieve the overall aims and objectives of the team and the service. Keep up to date on legislative and best practice changes and ensure these are implemented successfully by the team. Provide expert advice and guidance to staff, management, elected members, businesses in the community and external organisations as required. Lead on and participate in educational work and publicity campaigns within the service remit in general terms in order to support the community and businesses. Represent Trading Standards at internal and external forums where necessary. To support the Team Leader to ensure that the trading standards team delivers good customer service, meeting the Council's standards, ensuring fairness and accessibility. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 08, 2026
Contractor
Client Local Authority in Barking Job Title Senior Trading Standards Officer Pay Rate 23.44 an hour PAYE/ 30.40 an hour UMBRELLA Hours 35 Hours a week (09:00:AM - 05:00:PM). Weekend work may be required Duration Initial 10 Month Contract Location Hybrid- 3-4 days office based a week from Barking Town Hall and various locations within the area. ALL APPLICANTS MUST HAVE UK LICENSE AND OWN VEHICLE Description DUTIES: To carry out inspection of all risk categories of commercial premises under trading standards and local government legislation. React to breaches of legislation by devising and implementing enforcement strategies under the Council's Enforcement Policy. This may include serving written warnings and statutory notices, preparing witness statements, and presenting evidence in Court and at Tribunals. To follow up and make revisits where informal or formal action has been taken. Investigate, analyse and determine an enforcement approach to consumer complaints and other criminal referrals assigned. To produce letter or report to businesses on the results of all inspections carried out. Act as Home / Primary Authority Liaison Officer for businesses in the Borough. Act as the service's specialist Officer on tobacco control work and as Lead Officer on tobacco-related initiatives with internal and external stakeholders. To assess the impact on the Community and the Council of new developments in the specialist areas including changes in legislation, codes of practice and guidance issued to local authorities and propose changes in Council procedures resulting from them. To support the Team Leader on the operational delivery of team requirements, as well as achieve the overall aims and objectives of the team and the service. Keep up to date on legislative and best practice changes and ensure these are implemented successfully by the team. Provide expert advice and guidance to staff, management, elected members, businesses in the community and external organisations as required. Lead on and participate in educational work and publicity campaigns within the service remit in general terms in order to support the community and businesses. Represent Trading Standards at internal and external forums where necessary. To support the Team Leader to ensure that the trading standards team delivers good customer service, meeting the Council's standards, ensuring fairness and accessibility. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Salary Range and Hours: Planning Compliance officer - Band E, 37,598 - 41,512 Permanent, full-time Salary Range and Hours: Planning Compliance Assistant - Band D, 32,628 - 36,823 Fixed Term (24 months), full-time Broadland and South Norfolk District Councils are looking to appoint two new colleagues to join our small but dynamic Planning Compliance Team, helping to safeguard the integrity of the planning system and ensure development takes place in accordance with planning permissions. Two roles are available: Planning Compliance Officer - Permanent, full-time Planning Compliance Assistant - Fixed-term (2 years), full-time Please indicate clearly which role you are applying for. About the Role Our Planning Compliance Team plays a vital role in investigating alleged breaches of planning control, monitoring compliance with planning permissions and conditions, and taking proportionate enforcement action where required. Both roles involve working closely with complainants, developers, landowners, elected members, legal services and internal council teams. Strong communication, negotiation and organisational skills are essential About You Planning Compliance Officer You will take a lead role in the investigation and resolution of breaches of planning control, including: Investigating complaints through site inspections, interviews, research of planning history and legislation, and preparing clear, factual reports with plans and photographs Monitoring development and compliance with planning conditions and legal agreements Preparing reports, witness statements and evidence for enforcement action Serving statutory enforcement notices (including injunctions and summonses) Representing the councils at public inquiries and court proceedings Taking proportionate formal action where necessary, including prosecution Maintaining accurate records, performance data and statistics You will have proven experience in a planning compliance or enforcement environment and a good working knowledge of planning legislation and enforcement tools. Planning Compliance Assistant You will provide vital support to the compliance officers and manager, including: Maintaining up-to-date records of complaints and investigations Assisting in the investigation of alleged breaches, including site inspections and evidence gathering Supporting the drafting of enforcement documentation and notices in liaison with legal services Monitoring compliance with planning conditions as directed Preparing evidence for court hearings Keeping all parties informed of progress on enforcement matters Liaising with internal services and external agencies as required Ensuring enforcement matters are handled in line with the councils' adopted enforcement policy This role is ideal for someone with experience of negotiating and decision-making within defined procedures and legislation, looking to develop a career in planning enforcement. Closing Date: Thursday 7th May 2026 Interview Date: To be confirmed Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
May 08, 2026
Full time
Salary Range and Hours: Planning Compliance officer - Band E, 37,598 - 41,512 Permanent, full-time Salary Range and Hours: Planning Compliance Assistant - Band D, 32,628 - 36,823 Fixed Term (24 months), full-time Broadland and South Norfolk District Councils are looking to appoint two new colleagues to join our small but dynamic Planning Compliance Team, helping to safeguard the integrity of the planning system and ensure development takes place in accordance with planning permissions. Two roles are available: Planning Compliance Officer - Permanent, full-time Planning Compliance Assistant - Fixed-term (2 years), full-time Please indicate clearly which role you are applying for. About the Role Our Planning Compliance Team plays a vital role in investigating alleged breaches of planning control, monitoring compliance with planning permissions and conditions, and taking proportionate enforcement action where required. Both roles involve working closely with complainants, developers, landowners, elected members, legal services and internal council teams. Strong communication, negotiation and organisational skills are essential About You Planning Compliance Officer You will take a lead role in the investigation and resolution of breaches of planning control, including: Investigating complaints through site inspections, interviews, research of planning history and legislation, and preparing clear, factual reports with plans and photographs Monitoring development and compliance with planning conditions and legal agreements Preparing reports, witness statements and evidence for enforcement action Serving statutory enforcement notices (including injunctions and summonses) Representing the councils at public inquiries and court proceedings Taking proportionate formal action where necessary, including prosecution Maintaining accurate records, performance data and statistics You will have proven experience in a planning compliance or enforcement environment and a good working knowledge of planning legislation and enforcement tools. Planning Compliance Assistant You will provide vital support to the compliance officers and manager, including: Maintaining up-to-date records of complaints and investigations Assisting in the investigation of alleged breaches, including site inspections and evidence gathering Supporting the drafting of enforcement documentation and notices in liaison with legal services Monitoring compliance with planning conditions as directed Preparing evidence for court hearings Keeping all parties informed of progress on enforcement matters Liaising with internal services and external agencies as required Ensuring enforcement matters are handled in line with the councils' adopted enforcement policy This role is ideal for someone with experience of negotiating and decision-making within defined procedures and legislation, looking to develop a career in planning enforcement. Closing Date: Thursday 7th May 2026 Interview Date: To be confirmed Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
HAMPSHIRE COUNTY COUNCIL
City Of Westminster, London
About Us Housing in Westminster City Council is a world of extraordinary stories. Dedicated and compassionate professionals bring everything to their work. KATE'S PASSION FOR NUMBERS AND PEOPLE. Kate's an absolute wizard at managing housing asset data for our annual £50m capital programme. She began as a college leaver in finance and became a senior manager. Kate's analytical powers keep track of the condition of over 21,000 tenanted and leasehold homes - from roofs and windows to kitchens and bathrooms. She is committed to achieving the Decent Homes Standard for all tenants and a high standard for all leaseholders, and she understands the human stories behind the data. Kate's work ensures routine external and internal stock condition surveys pick up repairs and health & safety issues. By recognising patterns, she contributes to forward planning for large scale capital renewal works. The Role As Senior Capital Investment Manager you will strategically lead and take programme level accountability of the Westminster Major Works. The team delivers complex capital projects across Westminster's housing stock, aiming for homes that are safe, high quality and sustainable. You will set the delivery framework to ensure excellent project, quality and contract management, driving successful delivery of the Housing Asset Strategy objectives. You will lead a talented team of Capital Investment Managers and Clerks of Works, providing senior level insights to resolve complex issues. At programme level you will be the Council's voice for quality assurance, transparency and accountability, setting strategy for effective contract management. As the programme budget holder you will safeguard public funds through strong financial governance and controls, ensuring every decision meets the highest standards of affordability, feasibility, sustainability, compliance and value for money. You will oversee supplier performance, mobilise new procurements, and manage programme level risks and escalations-including legal processes, FOI requests, complaints and Member enquiries-to resolve issues quickly and professionally. You will lead several high priority projects yourself, combining strategic influence with hands on impact across London's most ambitious Housing Investment Programme. In addition you will partner with other Council departments to ensure objectives are aligned, serve as a senior voice on resident focused delivery, and foster transparent, inclusive engagement. Flexibility around travel is required, as you will attend resident meetings and site visits, sometimes outside working hours. About You (Continued) You will bring proven leadership of complex, multidisciplinary capital programmes across all RIBA stages, with a track record of delivering high impact housing investment and regeneration projects on time, on budget and to quality standards. You have deep practical construction knowledge and expert understanding of construction methods, sequencing and critical path management. You are able to analyse and reprogramme construction timelines, resolve delays, and assure on site quality. You have substantial experience managing and developing high performing teams of technical professionals, consultants and contractors, fostering a culture of accountability, excellence and continuous improvement. You are confident guiding others in contract management across JCT and NEC forms, ensuring strong performance, robust change control, compliance and dispute resolution. Collaboration is critical. You have worked effectively with residents, councillors, senior officers, statutory bodies, contractors and consultants to deliver shared outcomes in complex political and partnership environments. You lead meaningful resident engagement, embedding co design and ensuring diverse community needs are reflected. You translate housing strategy, compliance duties and emerging legislation-including the Building Safety Act, Net Zero and ESG requirements-into deliverable programmes. You manage large budgets and resources, forecast accurately, align spending with business plans and keep programmes feasible, sustainable and value driven. You are adept at gateway reviews, applying lessons learned, and embedding structured improvement across quality, safety and resident experience. You review technical designs for buildability, cost effectiveness and resident suitability. You are an excellent communicator and relationship builder, influencing and engaging at all levels and operating with credibility in technical, political and community facing environments. You balance multiple priorities with strong organisational, creative and problem solving skills, and you have excellent digital literacy, especially in Microsoft Office. You invest in professional development, supporting the growth of others. A relevant professional qualification or Chartered Membership (such as MRICS, MCIOB or APM) is required; equivalent experience is acceptable. What We Offer Westminster City Council is an inclusive workplace of over 200,000 residents, 50,000 businesses and 750,000 workers - a community at the heart of decision making. We champion equality, diversity, inclusion and wellbeing, aiming to create a workplace where everyone feels valued and empowered. Our flexible working patterns include Agile working and a support for people working in different ways. The Council is a Disability Confident Employer and will provide reasonable adjustments for interviewees with declared disabilities. All applications must apply via Starfish; applications via SuccessFactors will not be considered.
May 08, 2026
Full time
About Us Housing in Westminster City Council is a world of extraordinary stories. Dedicated and compassionate professionals bring everything to their work. KATE'S PASSION FOR NUMBERS AND PEOPLE. Kate's an absolute wizard at managing housing asset data for our annual £50m capital programme. She began as a college leaver in finance and became a senior manager. Kate's analytical powers keep track of the condition of over 21,000 tenanted and leasehold homes - from roofs and windows to kitchens and bathrooms. She is committed to achieving the Decent Homes Standard for all tenants and a high standard for all leaseholders, and she understands the human stories behind the data. Kate's work ensures routine external and internal stock condition surveys pick up repairs and health & safety issues. By recognising patterns, she contributes to forward planning for large scale capital renewal works. The Role As Senior Capital Investment Manager you will strategically lead and take programme level accountability of the Westminster Major Works. The team delivers complex capital projects across Westminster's housing stock, aiming for homes that are safe, high quality and sustainable. You will set the delivery framework to ensure excellent project, quality and contract management, driving successful delivery of the Housing Asset Strategy objectives. You will lead a talented team of Capital Investment Managers and Clerks of Works, providing senior level insights to resolve complex issues. At programme level you will be the Council's voice for quality assurance, transparency and accountability, setting strategy for effective contract management. As the programme budget holder you will safeguard public funds through strong financial governance and controls, ensuring every decision meets the highest standards of affordability, feasibility, sustainability, compliance and value for money. You will oversee supplier performance, mobilise new procurements, and manage programme level risks and escalations-including legal processes, FOI requests, complaints and Member enquiries-to resolve issues quickly and professionally. You will lead several high priority projects yourself, combining strategic influence with hands on impact across London's most ambitious Housing Investment Programme. In addition you will partner with other Council departments to ensure objectives are aligned, serve as a senior voice on resident focused delivery, and foster transparent, inclusive engagement. Flexibility around travel is required, as you will attend resident meetings and site visits, sometimes outside working hours. About You (Continued) You will bring proven leadership of complex, multidisciplinary capital programmes across all RIBA stages, with a track record of delivering high impact housing investment and regeneration projects on time, on budget and to quality standards. You have deep practical construction knowledge and expert understanding of construction methods, sequencing and critical path management. You are able to analyse and reprogramme construction timelines, resolve delays, and assure on site quality. You have substantial experience managing and developing high performing teams of technical professionals, consultants and contractors, fostering a culture of accountability, excellence and continuous improvement. You are confident guiding others in contract management across JCT and NEC forms, ensuring strong performance, robust change control, compliance and dispute resolution. Collaboration is critical. You have worked effectively with residents, councillors, senior officers, statutory bodies, contractors and consultants to deliver shared outcomes in complex political and partnership environments. You lead meaningful resident engagement, embedding co design and ensuring diverse community needs are reflected. You translate housing strategy, compliance duties and emerging legislation-including the Building Safety Act, Net Zero and ESG requirements-into deliverable programmes. You manage large budgets and resources, forecast accurately, align spending with business plans and keep programmes feasible, sustainable and value driven. You are adept at gateway reviews, applying lessons learned, and embedding structured improvement across quality, safety and resident experience. You review technical designs for buildability, cost effectiveness and resident suitability. You are an excellent communicator and relationship builder, influencing and engaging at all levels and operating with credibility in technical, political and community facing environments. You balance multiple priorities with strong organisational, creative and problem solving skills, and you have excellent digital literacy, especially in Microsoft Office. You invest in professional development, supporting the growth of others. A relevant professional qualification or Chartered Membership (such as MRICS, MCIOB or APM) is required; equivalent experience is acceptable. What We Offer Westminster City Council is an inclusive workplace of over 200,000 residents, 50,000 businesses and 750,000 workers - a community at the heart of decision making. We champion equality, diversity, inclusion and wellbeing, aiming to create a workplace where everyone feels valued and empowered. Our flexible working patterns include Agile working and a support for people working in different ways. The Council is a Disability Confident Employer and will provide reasonable adjustments for interviewees with declared disabilities. All applications must apply via Starfish; applications via SuccessFactors will not be considered.
Project Staff - Fleet Management Purchaser Job ID: 3811 Company: Davao Light and Power Co., Inc. Department: DLPC Fleet Management Department Employment Type: Project Based Work Arrangement: On-Site Job Description: To meet or exceed section targets by providing technical assistance to department operations. Key responsibilities include purchase of parts, equipment, and services, handling complaints and cases, managing data, updating dashboards, and monitoring materials. Job Responsibilities: Responsible for ensuring the timely procurement and delivery of goods, materials, equipment and services required by the company at the acceptable quality, most competitive price, and in accordance with the company policies and procedures in order to attain business goals and objectives. Handles vehicle-related complaints, issues and monitors job orders, evaluates service providers, and manages vehicle registration, insurance, and third-party accident claims. The role also acts as an LTO Liaison Officer. Manages inventory, processes billing and payments, and maintains vehicle/motorbike registration records. The role also involves planning resource use, scheduling, and ensuring compliance with management systems such as ISO IMS and AMS. Supports 5S initiatives, files time and personal records, handles hazardous materials, and serves as a back-up for absent team members. Job Qualifications: College graduate, preferably Industrial or Mechanical Engineering related. Must have a good communication skills both written or verbal. Knowledge in Google, Microsoft or OpenOffice Application, and ERP is an Advantage.
May 08, 2026
Full time
Project Staff - Fleet Management Purchaser Job ID: 3811 Company: Davao Light and Power Co., Inc. Department: DLPC Fleet Management Department Employment Type: Project Based Work Arrangement: On-Site Job Description: To meet or exceed section targets by providing technical assistance to department operations. Key responsibilities include purchase of parts, equipment, and services, handling complaints and cases, managing data, updating dashboards, and monitoring materials. Job Responsibilities: Responsible for ensuring the timely procurement and delivery of goods, materials, equipment and services required by the company at the acceptable quality, most competitive price, and in accordance with the company policies and procedures in order to attain business goals and objectives. Handles vehicle-related complaints, issues and monitors job orders, evaluates service providers, and manages vehicle registration, insurance, and third-party accident claims. The role also acts as an LTO Liaison Officer. Manages inventory, processes billing and payments, and maintains vehicle/motorbike registration records. The role also involves planning resource use, scheduling, and ensuring compliance with management systems such as ISO IMS and AMS. Supports 5S initiatives, files time and personal records, handles hazardous materials, and serves as a back-up for absent team members. Job Qualifications: College graduate, preferably Industrial or Mechanical Engineering related. Must have a good communication skills both written or verbal. Knowledge in Google, Microsoft or OpenOffice Application, and ERP is an Advantage.
I'm currently supporting a well established law firm based in Yeovil who is seeking a Compliance officer to join the team. You will be supporting the COLP (Compliance Officer for Legal Practice). You must have prior legal experience and be familiar with regulatory requirements. This is a great opportunity to work within a supportive and leading law firm, offering career development, training and progression. This is a critical function and requires someone who is confident working on their own initiative and is comfortable communicating effectively with people at all levels of the Company. To play a key role in the compliance of the Company. To support/assist the COLP with all aspects of Risk and Compliance. To support/assist the Money Laundering Reporting Officer (MLRO). To update and monitor the Company's Office Manual including all compliance policies and procedures. To assist with complaints and claims. To act as first point of call for staff compliance queries. To administer, update and train staff on the Company's compliance platform (Riliance). Organise Monthly Risk and Compliance meetings and prepare agenda and take, type and circulate minutes. Produce monthly and Annual Compliance reports and collate any other relevant information. The ideal candidate will be/have: Legal experience. An excellent understanding of the SRA rules. A self-starter and able to work independently. Able to demonstrate competence and take responsibility. A self-starter with a pro-active attitude towards the responsibilities assigned. Good problem-solving capabilities. Friendly approachable manner. Must be IT literate. The successful applicant will also be vehicle owner and hold a full driving licence. We would consider a hybrid role. If you are organised, motivated and interested in developing your career I would love to hear from you, please apply today!
May 08, 2026
Full time
I'm currently supporting a well established law firm based in Yeovil who is seeking a Compliance officer to join the team. You will be supporting the COLP (Compliance Officer for Legal Practice). You must have prior legal experience and be familiar with regulatory requirements. This is a great opportunity to work within a supportive and leading law firm, offering career development, training and progression. This is a critical function and requires someone who is confident working on their own initiative and is comfortable communicating effectively with people at all levels of the Company. To play a key role in the compliance of the Company. To support/assist the COLP with all aspects of Risk and Compliance. To support/assist the Money Laundering Reporting Officer (MLRO). To update and monitor the Company's Office Manual including all compliance policies and procedures. To assist with complaints and claims. To act as first point of call for staff compliance queries. To administer, update and train staff on the Company's compliance platform (Riliance). Organise Monthly Risk and Compliance meetings and prepare agenda and take, type and circulate minutes. Produce monthly and Annual Compliance reports and collate any other relevant information. The ideal candidate will be/have: Legal experience. An excellent understanding of the SRA rules. A self-starter and able to work independently. Able to demonstrate competence and take responsibility. A self-starter with a pro-active attitude towards the responsibilities assigned. Good problem-solving capabilities. Friendly approachable manner. Must be IT literate. The successful applicant will also be vehicle owner and hold a full driving licence. We would consider a hybrid role. If you are organised, motivated and interested in developing your career I would love to hear from you, please apply today!
The role involves working closely with patients, their families, and healthcare professionals to improve patient experience and service delivery. Given the nature of the work, the ability to effectively manage challenging situations and behaviours is crucial, along with a high level of resilience and emotional intelligence. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof reading skills are also essential. Main duties of the job The Complaints Officer is a central role in managing and resolving complaints within The London Clinic. The ideal candidate will have experience of working in complaints within a healthcare or social care setting. This position requires a highly organised and motivated individual with experience of responding to complex complaints and providing specialist advice. About us Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, based in the heart of central London. We operate across 8 closely connected sites, with our main hospital offering 234 beds, 10 operating theatres, and a wide range of specialist services. We are known for delivering high quality, patient centred care, with a strong focus on safety, experience, and continuous improvement across everything we do. Job details Job Title: Complaints Officer Department: Clinical Governance Hours: 37.5 Monday to Friday Contract: Permanent Salary: £37,452 - £47,279 Key responsibilities Manage complex complaints end to end to deliver timely and fair resolutions Investigate concerns thoroughly to establish facts and support informed outcomes Produce clear, high quality written responses to ensure professional and transparent communication Apply regulatory standards to ensure complaints are handled compliantly and consistently Advise and support managers to strengthen complaints handling across the hospital Keep complainants informed to maintain trust and confidence throughout the process Analyse complaint trends to identify risks and drive service improvements Deliver clear reporting to support senior decision making Support patient feedback initiatives to strengthen patient voice and experience Contribute to governance forums to embed learning and continuous improvement Work in an organised way with good attention to detail to ensure accuracy across all documentation and case management About you Experience managing complaints within healthcare Strong understanding of complaints processes and regulatory frameworks Excellent written and verbal communication skills Confident handling complex and sensitive situations Highly organised with strong attention to detail Able to analyse information and produce clear, structured reports Resilient, empathetic, and patient focused in your approach Qualifications Experience in complaints management within a healthcare setting. Strong knowledge of NHS and/or independent healthcare complaints regulations and procedures. Excellent communication and interpersonal skills. Ability to analyse complex information and produce detailed reports. Proficiency in IT and data management systems. Experience Knowledge of patient safety and quality improvement initiatives. Desirable experience Desirable experience includes working within independent healthcare, using Datix, and exposure to quality improvement or patient safety initiatives. Benefits Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development with clear career pathways and access to further education. Safer recruitment / EEO statement We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, we would love to hear from you regardless of your background. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
May 08, 2026
Full time
The role involves working closely with patients, their families, and healthcare professionals to improve patient experience and service delivery. Given the nature of the work, the ability to effectively manage challenging situations and behaviours is crucial, along with a high level of resilience and emotional intelligence. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof reading skills are also essential. Main duties of the job The Complaints Officer is a central role in managing and resolving complaints within The London Clinic. The ideal candidate will have experience of working in complaints within a healthcare or social care setting. This position requires a highly organised and motivated individual with experience of responding to complex complaints and providing specialist advice. About us Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, based in the heart of central London. We operate across 8 closely connected sites, with our main hospital offering 234 beds, 10 operating theatres, and a wide range of specialist services. We are known for delivering high quality, patient centred care, with a strong focus on safety, experience, and continuous improvement across everything we do. Job details Job Title: Complaints Officer Department: Clinical Governance Hours: 37.5 Monday to Friday Contract: Permanent Salary: £37,452 - £47,279 Key responsibilities Manage complex complaints end to end to deliver timely and fair resolutions Investigate concerns thoroughly to establish facts and support informed outcomes Produce clear, high quality written responses to ensure professional and transparent communication Apply regulatory standards to ensure complaints are handled compliantly and consistently Advise and support managers to strengthen complaints handling across the hospital Keep complainants informed to maintain trust and confidence throughout the process Analyse complaint trends to identify risks and drive service improvements Deliver clear reporting to support senior decision making Support patient feedback initiatives to strengthen patient voice and experience Contribute to governance forums to embed learning and continuous improvement Work in an organised way with good attention to detail to ensure accuracy across all documentation and case management About you Experience managing complaints within healthcare Strong understanding of complaints processes and regulatory frameworks Excellent written and verbal communication skills Confident handling complex and sensitive situations Highly organised with strong attention to detail Able to analyse information and produce clear, structured reports Resilient, empathetic, and patient focused in your approach Qualifications Experience in complaints management within a healthcare setting. Strong knowledge of NHS and/or independent healthcare complaints regulations and procedures. Excellent communication and interpersonal skills. Ability to analyse complex information and produce detailed reports. Proficiency in IT and data management systems. Experience Knowledge of patient safety and quality improvement initiatives. Desirable experience Desirable experience includes working within independent healthcare, using Datix, and exposure to quality improvement or patient safety initiatives. Benefits Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development with clear career pathways and access to further education. Safer recruitment / EEO statement We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, we would love to hear from you regardless of your background. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Assessment Officer - Financial Assessments Location: Wembley (Hybrid Working) Contract: Temporary - Immediate Start (minimum until October) Hours: Full Time Positions Available: 2 Pay Rates: PAYE: £18.65 per hour Umbrella: £24.56 per hour (will consider up to £28 umbrella for right candidate) About the Role A local authority based in Wembley is seeking two experienced Assessment Officers to join their Financial Assessments team on a temporary basis. This is an immediate start role with an initial booking until at least October , with potential for extension. You will be responsible for completing financial assessments for council residents , primarily in relation to care packages , and assessing benefits such as Council Tax Reduction and Housing Benefits . The role will also involve handling appeals, complaints, and specialist cases . Key Responsibilities Carry out financial assessments for adult social care and care packages Assess eligibility for council benefits (e.g. Council Tax, Housing Benefit) Manage and respond to appeals, complaints, and complex/specialist cases Ensure assessments are accurate, compliant, and completed within deadlines Update and maintain records using relevant local authority systems Liaise professionally with service users, families, and internal teams Essential Requirements Previous experience carrying out financial assessments within a local authority Experience using Mosaic (essential) Experience using Abacus (strongly desirable) Able to hit the ground running in a busy team Positive, proactive "can-do" attitude Strong attention to detail and organisational skills Additional Information Hybrid working (office presence required in Wembley) Basic DBS check required (must be able to pass if successful) Immediate start available
May 08, 2026
Seasonal
Assessment Officer - Financial Assessments Location: Wembley (Hybrid Working) Contract: Temporary - Immediate Start (minimum until October) Hours: Full Time Positions Available: 2 Pay Rates: PAYE: £18.65 per hour Umbrella: £24.56 per hour (will consider up to £28 umbrella for right candidate) About the Role A local authority based in Wembley is seeking two experienced Assessment Officers to join their Financial Assessments team on a temporary basis. This is an immediate start role with an initial booking until at least October , with potential for extension. You will be responsible for completing financial assessments for council residents , primarily in relation to care packages , and assessing benefits such as Council Tax Reduction and Housing Benefits . The role will also involve handling appeals, complaints, and specialist cases . Key Responsibilities Carry out financial assessments for adult social care and care packages Assess eligibility for council benefits (e.g. Council Tax, Housing Benefit) Manage and respond to appeals, complaints, and complex/specialist cases Ensure assessments are accurate, compliant, and completed within deadlines Update and maintain records using relevant local authority systems Liaise professionally with service users, families, and internal teams Essential Requirements Previous experience carrying out financial assessments within a local authority Experience using Mosaic (essential) Experience using Abacus (strongly desirable) Able to hit the ground running in a busy team Positive, proactive "can-do" attitude Strong attention to detail and organisational skills Additional Information Hybrid working (office presence required in Wembley) Basic DBS check required (must be able to pass if successful) Immediate start available
Your new company A leading North West housing provider delivering safe, secure, customer-focused services to thousands of residents. You'll be joining a well-established Customer Resolutions team committed to improving customer experience and resolving issues quickly, fairly, and professionally. Your new role You'll step in as a Customer Resolution Specialist, handling Stage 1 and Stage 2 complaints click apply for full job details
May 08, 2026
Seasonal
Your new company A leading North West housing provider delivering safe, secure, customer-focused services to thousands of residents. You'll be joining a well-established Customer Resolutions team committed to improving customer experience and resolving issues quickly, fairly, and professionally. Your new role You'll step in as a Customer Resolution Specialist, handling Stage 1 and Stage 2 complaints click apply for full job details
Job Title: Resident Liaison Officer Job Type: Permanent, Full time Location: Grantham Rate of pay: £28,250k Are you a Resident Liaison Officer looking for work? ARC are currently looking for a Resident Liaison Officer. For this position, you must be able to do the following: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments Understand the works, programme and scope of works Provide site reports and updates for client and site management Prepare and distribute all communications to residents Establish a resident s charter, maintain files, keep a log of complaints and any query s that would come in Compile, devise and implement procedures and administration to compliment your role Be available for residents meetings, and meetings with the client as and when Site meetings Housing officers, estate developments or joint management board meetings Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process Letter process for the neighbouring property s explaining all works Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and occupied refurbishment knowledge. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.
May 08, 2026
Full time
Job Title: Resident Liaison Officer Job Type: Permanent, Full time Location: Grantham Rate of pay: £28,250k Are you a Resident Liaison Officer looking for work? ARC are currently looking for a Resident Liaison Officer. For this position, you must be able to do the following: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments Understand the works, programme and scope of works Provide site reports and updates for client and site management Prepare and distribute all communications to residents Establish a resident s charter, maintain files, keep a log of complaints and any query s that would come in Compile, devise and implement procedures and administration to compliment your role Be available for residents meetings, and meetings with the client as and when Site meetings Housing officers, estate developments or joint management board meetings Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process Letter process for the neighbouring property s explaining all works Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and occupied refurbishment knowledge. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.
Mortgage Officer Spider is advertising on behalf of Saffron Building Society, who are seeking a Mortgage Officer to join their Processing team in this permanent, full-time role based in Saffron Walden. This role will be fully office-based for the first 6 8 weeks for training, moving to a hybrid model of 1 2 days per week onsite thereafter. Candidates should ideally live within a 45-minute commute. Fantastic Company Benefits Include: Competitive Salary:£25,000 - £27,000 per annum, depending on experience Holiday: 33 days including Bank Holidays, plus Holiday Exchange Scheme Employee Extras such as: performance-related bonus, company pension (5% employee / 8.5% employer), life assurance, income protection, flexible and supportive working culture, health & wellbeing support About the role: As a Mortgage Officer, you will play a key role in delivering a high-quality service to members and brokers. You will manage mortgage applications from initial submission through to completion, ensuring accuracy, compliance, and excellent communication throughout the process. Working within a fast-paced Processing team, you will liaise with brokers, solicitors, and internal teams, helping to ensure smooth progression of applications while maintaining high standards of customer care. Working hours for this role will be 35 per week, Monday to Friday (between 8:30am 5:30pm) Main Duties and responsibilities: Manage end-to-end mortgage processing from application through to completion Liaise with brokers, including handling new applications, instructing valuations, and responding to queries Carry out administrative tasks including solicitor panel applications, issuing refunds, and processing post and emails Maintain high standards of accuracy, productivity, and regulatory compliance Provide excellent customer service, keeping all parties informed of progress or delays Identify and escalate complaints in line with company policy, including support for vulnerable customers About you: As a Mortgage Officer, you will have strong attention to detail and a commitment to delivering accurate, high-quality work. You will be a confident communicator, able to engage effectively with members, brokers, and third parties. You will be proactive in resolving issues, managing complaints, and prioritising workloads in a busy environment. A collaborative mindset and the ability to work as part of a team are essential. Experience with Microsoft Office tools such as Excel and Outlook is required, and knowledge of systems such as Finova would be advantageous. Why Saffron Building Society: Join Saffron Building Society, an organisation built on supporting its members, communities, and people. With a strong focus on collaboration, inclusivity, and personal development, this is an opportunity to be part of a team that truly values its employees. Their culture encourages individuality, teamwork, and a shared commitment to delivering excellent service while making a meaningful difference. If you have the relevant skills and experience for this Mortgage Officer role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. No recruitment agencies, please This vacancy is advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
May 08, 2026
Full time
Mortgage Officer Spider is advertising on behalf of Saffron Building Society, who are seeking a Mortgage Officer to join their Processing team in this permanent, full-time role based in Saffron Walden. This role will be fully office-based for the first 6 8 weeks for training, moving to a hybrid model of 1 2 days per week onsite thereafter. Candidates should ideally live within a 45-minute commute. Fantastic Company Benefits Include: Competitive Salary:£25,000 - £27,000 per annum, depending on experience Holiday: 33 days including Bank Holidays, plus Holiday Exchange Scheme Employee Extras such as: performance-related bonus, company pension (5% employee / 8.5% employer), life assurance, income protection, flexible and supportive working culture, health & wellbeing support About the role: As a Mortgage Officer, you will play a key role in delivering a high-quality service to members and brokers. You will manage mortgage applications from initial submission through to completion, ensuring accuracy, compliance, and excellent communication throughout the process. Working within a fast-paced Processing team, you will liaise with brokers, solicitors, and internal teams, helping to ensure smooth progression of applications while maintaining high standards of customer care. Working hours for this role will be 35 per week, Monday to Friday (between 8:30am 5:30pm) Main Duties and responsibilities: Manage end-to-end mortgage processing from application through to completion Liaise with brokers, including handling new applications, instructing valuations, and responding to queries Carry out administrative tasks including solicitor panel applications, issuing refunds, and processing post and emails Maintain high standards of accuracy, productivity, and regulatory compliance Provide excellent customer service, keeping all parties informed of progress or delays Identify and escalate complaints in line with company policy, including support for vulnerable customers About you: As a Mortgage Officer, you will have strong attention to detail and a commitment to delivering accurate, high-quality work. You will be a confident communicator, able to engage effectively with members, brokers, and third parties. You will be proactive in resolving issues, managing complaints, and prioritising workloads in a busy environment. A collaborative mindset and the ability to work as part of a team are essential. Experience with Microsoft Office tools such as Excel and Outlook is required, and knowledge of systems such as Finova would be advantageous. Why Saffron Building Society: Join Saffron Building Society, an organisation built on supporting its members, communities, and people. With a strong focus on collaboration, inclusivity, and personal development, this is an opportunity to be part of a team that truly values its employees. Their culture encourages individuality, teamwork, and a shared commitment to delivering excellent service while making a meaningful difference. If you have the relevant skills and experience for this Mortgage Officer role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. No recruitment agencies, please This vacancy is advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Private Sector Housing Officer (Enforcement) - Sussex Local Authority 45 per hour 3-Month Initial Contract Hybrid Working We are currently working in partnership with a Local Authority in Sussex to appoint an experienced Private Sector Housing Officer on an initial 3-month contract. This is a key role within a busy team, focused on driving up standards across the Private Rented Sector, with a strong emphasis on enforcement activity and the implementation of the Renters Rights Act . The Role You will take ownership of a varied and complex caseload, focusing on proactive enforcement and ensuring compliance with current and emerging legislation. Key responsibilities include: Carrying out HHSRS inspections and property assessments Investigating housing complaints, hazards, and disrepair cases Leading on enforcement action , including improvement notices and prohibition orders Supporting the implementation of the Renters Rights Act , ensuring policies and procedures are effectively applied Processing and enforcing HMO licensing applications Issuing Civil Penalties and preparing cases for prosecution where required Liaising with landlords, tenants, and internal departments Preparing detailed case files for tribunal or court proceedings About you: To be successful in this role, you will have: Proven experience within Private Sector Housing in a Local Authority setting Strong working knowledge of the Housing Act 2004 and HHSRS Demonstrable experience in enforcement and legal processes Familiarity with (or exposure to) the Renters Rights Act / upcoming reforms Experience managing HMO licensing and compliance The ability to manage your own caseload independently Excellent communication, organisation, and stakeholder engagement skills Contract Details Rate: 45 per hour Contract Length: Initial 3 months (potential for extension) Working Pattern: Hybrid (typically 2-3 days onsite) Start Date: ASAP This is a great opportunity to join a proactive Local Authority at a pivotal time of legislative change, where you'll play a key role in strengthening enforcement activity and shaping how new regulations are delivered on the ground. For more information, give me a call on (phone number removed) or email (url removed)
May 08, 2026
Contractor
Private Sector Housing Officer (Enforcement) - Sussex Local Authority 45 per hour 3-Month Initial Contract Hybrid Working We are currently working in partnership with a Local Authority in Sussex to appoint an experienced Private Sector Housing Officer on an initial 3-month contract. This is a key role within a busy team, focused on driving up standards across the Private Rented Sector, with a strong emphasis on enforcement activity and the implementation of the Renters Rights Act . The Role You will take ownership of a varied and complex caseload, focusing on proactive enforcement and ensuring compliance with current and emerging legislation. Key responsibilities include: Carrying out HHSRS inspections and property assessments Investigating housing complaints, hazards, and disrepair cases Leading on enforcement action , including improvement notices and prohibition orders Supporting the implementation of the Renters Rights Act , ensuring policies and procedures are effectively applied Processing and enforcing HMO licensing applications Issuing Civil Penalties and preparing cases for prosecution where required Liaising with landlords, tenants, and internal departments Preparing detailed case files for tribunal or court proceedings About you: To be successful in this role, you will have: Proven experience within Private Sector Housing in a Local Authority setting Strong working knowledge of the Housing Act 2004 and HHSRS Demonstrable experience in enforcement and legal processes Familiarity with (or exposure to) the Renters Rights Act / upcoming reforms Experience managing HMO licensing and compliance The ability to manage your own caseload independently Excellent communication, organisation, and stakeholder engagement skills Contract Details Rate: 45 per hour Contract Length: Initial 3 months (potential for extension) Working Pattern: Hybrid (typically 2-3 days onsite) Start Date: ASAP This is a great opportunity to join a proactive Local Authority at a pivotal time of legislative change, where you'll play a key role in strengthening enforcement activity and shaping how new regulations are delivered on the ground. For more information, give me a call on (phone number removed) or email (url removed)
Role: Private Sector Housing Officer London Borough of Harrow Location: Harrow, Middlesex, HA3 8NT Pay: 26.12 - 29.65 per hour (Umbrella) Contract: Full time, temporary assignment Start: ASAP About the Role The London Borough of Harrow is seeking an experienced Private Sector Housing Officer to join its busy Private Sector Housing team. You'll play a key role in improving housing standards across the borough, ensuring residents live in safe, healthy, and well managed homes. This is an excellent opportunity for someone with strong technical knowledge of housing legislation and a passion for protecting tenants' rights. Key Responsibilities Carry out inspections of privately rented properties using the Housing Health and Safety Rating System (HHSRS). Identify hazards, assess risks, and determine the most appropriate enforcement action. Manage and enforce HMO licensing, selective licensing, and additional licensing schemes. Investigate complaints relating to disrepair, overcrowding, illegal eviction, and landlord harassment. Prepare and serve statutory notices, civil penalties, and other enforcement actions under the Housing Act 2004 and related legislation. Provide advice and guidance to landlords, tenants, and managing agents on legal responsibilities and best practice. Work collaboratively with internal teams and external partners including Environmental Health, Fire Services, and Social Care. Maintain accurate case records, evidence files, and reports to support enforcement decisions. Skills & Experience Required Strong working knowledge of housing legislation, including HHSRS, HMO regulations, and enforcement powers. Experience conducting property inspections and preparing enforcement notices. Ability to manage a varied caseload and work independently. Excellent communication skills with the ability to engage confidently with landlords, tenants, and partner agencies. A background in Environmental Health, Housing Standards, or similar regulatory roles is highly desirable. HHSRS certification is preferred (or willingness to work towards it). About Pertemps: Pertemps Recruitment Partnership has been a trusted name in staffing solutions for nearly 60 years. Recognised as an Investor in People and consistently ranked among The Sunday Times' Best 100 Companies to Work For (14 years running), Pertemps is committed to supporting your career development and job satisfaction. About Harrow: The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London, Harrow offers quick access to Euston (13 minutes via Harrow & Wealdstone station), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406. Important Notice: Your personal information may be shared with Cifas to help prevent fraud and unlawful conduct. If fraudulent activity is detected, it may affect access to services or employment. For more details, please visit (url removed)
May 08, 2026
Seasonal
Role: Private Sector Housing Officer London Borough of Harrow Location: Harrow, Middlesex, HA3 8NT Pay: 26.12 - 29.65 per hour (Umbrella) Contract: Full time, temporary assignment Start: ASAP About the Role The London Borough of Harrow is seeking an experienced Private Sector Housing Officer to join its busy Private Sector Housing team. You'll play a key role in improving housing standards across the borough, ensuring residents live in safe, healthy, and well managed homes. This is an excellent opportunity for someone with strong technical knowledge of housing legislation and a passion for protecting tenants' rights. Key Responsibilities Carry out inspections of privately rented properties using the Housing Health and Safety Rating System (HHSRS). Identify hazards, assess risks, and determine the most appropriate enforcement action. Manage and enforce HMO licensing, selective licensing, and additional licensing schemes. Investigate complaints relating to disrepair, overcrowding, illegal eviction, and landlord harassment. Prepare and serve statutory notices, civil penalties, and other enforcement actions under the Housing Act 2004 and related legislation. Provide advice and guidance to landlords, tenants, and managing agents on legal responsibilities and best practice. Work collaboratively with internal teams and external partners including Environmental Health, Fire Services, and Social Care. Maintain accurate case records, evidence files, and reports to support enforcement decisions. Skills & Experience Required Strong working knowledge of housing legislation, including HHSRS, HMO regulations, and enforcement powers. Experience conducting property inspections and preparing enforcement notices. Ability to manage a varied caseload and work independently. Excellent communication skills with the ability to engage confidently with landlords, tenants, and partner agencies. A background in Environmental Health, Housing Standards, or similar regulatory roles is highly desirable. HHSRS certification is preferred (or willingness to work towards it). About Pertemps: Pertemps Recruitment Partnership has been a trusted name in staffing solutions for nearly 60 years. Recognised as an Investor in People and consistently ranked among The Sunday Times' Best 100 Companies to Work For (14 years running), Pertemps is committed to supporting your career development and job satisfaction. About Harrow: The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London, Harrow offers quick access to Euston (13 minutes via Harrow & Wealdstone station), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406. Important Notice: Your personal information may be shared with Cifas to help prevent fraud and unlawful conduct. If fraudulent activity is detected, it may affect access to services or employment. For more details, please visit (url removed)
Morgan Sindall Property Services
Welwyn, Hertfordshire
Permanent - Full Time We're looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects. You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required. About the Role As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices. You'll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives. You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role. About You We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You'll need to be computer-literate and comfortable updating project trackers. Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you'll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.
May 08, 2026
Full time
Permanent - Full Time We're looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects. You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required. About the Role As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices. You'll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives. You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role. About You We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You'll need to be computer-literate and comfortable updating project trackers. Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you'll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.
Novus Property Solutions Ltd.
Nottingham, Nottinghamshire
Based: Burton office working on Site around Nottingham, Derby, occasionally around Birmingham- Typically working 37.5 hours per weeks Monday to Friday Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facingenvironment, along with ongoing training and development,will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned roofing refurbishment works. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH - option to buy or sell holidays Company pension scheme - up to 7.5% Car Allowance or Fleet Van We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more . An outline of your responsibility - Contract Liaison Officers Responsible for supporting site or contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required. Carry out face to face site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do About you Previous working experience as a Contract/Resident/Tenant Liaison Office working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
May 08, 2026
Full time
Based: Burton office working on Site around Nottingham, Derby, occasionally around Birmingham- Typically working 37.5 hours per weeks Monday to Friday Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facingenvironment, along with ongoing training and development,will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned roofing refurbishment works. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH - option to buy or sell holidays Company pension scheme - up to 7.5% Car Allowance or Fleet Van We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more . An outline of your responsibility - Contract Liaison Officers Responsible for supporting site or contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required. Carry out face to face site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do About you Previous working experience as a Contract/Resident/Tenant Liaison Office working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Temporary Accommodation Officer Lambeth Contract £23.51 per hour PAYE or £30.67 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a Temporary Accommodation Officer 3 Days in the office 2 days remote Must have previous relevant experience of working in homelessness specifically Temporary Accommodation Management Be part of the temporary accommodation team, managing and procuring various types of temporary accommodation This is one of many roles we are recruiting for please visit our website colbernlimited co uk Allocate a variety of temporary accommodation units including emergency accommodation, and control and conduct all activities leading to admissions and discharges where appropriate in order to achieve the most efficient and economic use of accommodation available. Minimise the inappropriate use of shared accommodation for families with children and ensure that all clients are effectively tracked, monitored and moved on from temporary accommodation where appropriate. Effectively liaise with and manage the day to day relationships with emergency accommodation providers and out of hours services, providing advice and monitoring their performance in the most effective use of temporary accommodation stock. Proactively work on a casework basis with all temporary accommodation residents occupying leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation to assist them to move on from temporary accommodation. Closely monitor and track households occupying TA to ensure that they needs are fully assessed and met in the provision of accommodation and ensure households are promptly moved on once the Council s duty has ended. Be responsible for ensuring casework records and housing application details for residents are up to date and accurate. Responsible for dealing with all complaints, emergencies, tenancy and Anti Social Behaviour issues taking prompt and remedial effective action and enforcement and/or instigating legal instruction as necessary; providing advice and support as required. Oversee the day to day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address non compliance with contractual management arrangements and to improve performance Conduct visits to properties as required to ensure property standards are maintained and occupancy is verified; to address issues like complaints, disrepair ASB etc and to ensure property standards are maintained so that they comply with health and safety regulations and legislative requirements; taking prompt and effective action to address any failures and disrepair issues. To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. Effectively manage the Councils varied portfolio of temporary accommodation (including leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation) ensuring properties are of good standard, are suitable and fit for purpose. Manage and coordinate the timely hand-backs of leased accommodation to their owners or managing agents and negotiate new leases and renewals with agencies and landlords ensuring suitable TA is supplied through providers that satisfy demand in line with the Councils statutory provisions and move on requirements. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
May 08, 2026
Contractor
Temporary Accommodation Officer Lambeth Contract £23.51 per hour PAYE or £30.67 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a Temporary Accommodation Officer 3 Days in the office 2 days remote Must have previous relevant experience of working in homelessness specifically Temporary Accommodation Management Be part of the temporary accommodation team, managing and procuring various types of temporary accommodation This is one of many roles we are recruiting for please visit our website colbernlimited co uk Allocate a variety of temporary accommodation units including emergency accommodation, and control and conduct all activities leading to admissions and discharges where appropriate in order to achieve the most efficient and economic use of accommodation available. Minimise the inappropriate use of shared accommodation for families with children and ensure that all clients are effectively tracked, monitored and moved on from temporary accommodation where appropriate. Effectively liaise with and manage the day to day relationships with emergency accommodation providers and out of hours services, providing advice and monitoring their performance in the most effective use of temporary accommodation stock. Proactively work on a casework basis with all temporary accommodation residents occupying leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation to assist them to move on from temporary accommodation. Closely monitor and track households occupying TA to ensure that they needs are fully assessed and met in the provision of accommodation and ensure households are promptly moved on once the Council s duty has ended. Be responsible for ensuring casework records and housing application details for residents are up to date and accurate. Responsible for dealing with all complaints, emergencies, tenancy and Anti Social Behaviour issues taking prompt and remedial effective action and enforcement and/or instigating legal instruction as necessary; providing advice and support as required. Oversee the day to day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address non compliance with contractual management arrangements and to improve performance Conduct visits to properties as required to ensure property standards are maintained and occupancy is verified; to address issues like complaints, disrepair ASB etc and to ensure property standards are maintained so that they comply with health and safety regulations and legislative requirements; taking prompt and effective action to address any failures and disrepair issues. To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. Effectively manage the Councils varied portfolio of temporary accommodation (including leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation) ensuring properties are of good standard, are suitable and fit for purpose. Manage and coordinate the timely hand-backs of leased accommodation to their owners or managing agents and negotiate new leases and renewals with agencies and landlords ensuring suitable TA is supplied through providers that satisfy demand in line with the Councils statutory provisions and move on requirements. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Job Title: Resident Liaison Officer Location: Leatherhead Contract Type: Temp to Perm Hours: 40 hours per week Rate: 18.71 per hour (Umbrella) Job Overview We are currently recruiting for an experienced Resident Liaison Officer to join a busy housing team based in Leatherhead on a temp-to-perm basis. This is an excellent opportunity for someone with strong customer service and communication skills who is passionate about delivering a positive resident experience throughout planned maintenance and refurbishment works. The successful candidate will act as the key point of contact between residents, contractors, and site teams, ensuring residents are kept fully informed before, during, and after works are completed. Key Responsibilities Build and maintain positive relationships with residents and stakeholders Provide clear communication regarding planned works, schedules, and any disruptions Carry out resident consultations, home visits, and satisfaction surveys Handle resident enquiries, complaints, and concerns professionally and efficiently Work closely with site managers, operatives, and client teams to ensure smooth delivery of works Ensure vulnerable residents receive additional support where required Maintain accurate records, reports, and resident communication logs Assist with access arrangements and minimise no-access issues Monitor customer satisfaction and help drive service improvements Requirements Previous experience working as a Resident Liaison Officer, Tenant Liaison Officer, or within social housing/customer service Excellent communication and interpersonal skills Strong organisational and problem-solving abilities Ability to manage difficult situations calmly and professionally Experience handling complaints and resident queries Good IT skills including Microsoft Office Full UK driving licence
May 07, 2026
Contractor
Job Title: Resident Liaison Officer Location: Leatherhead Contract Type: Temp to Perm Hours: 40 hours per week Rate: 18.71 per hour (Umbrella) Job Overview We are currently recruiting for an experienced Resident Liaison Officer to join a busy housing team based in Leatherhead on a temp-to-perm basis. This is an excellent opportunity for someone with strong customer service and communication skills who is passionate about delivering a positive resident experience throughout planned maintenance and refurbishment works. The successful candidate will act as the key point of contact between residents, contractors, and site teams, ensuring residents are kept fully informed before, during, and after works are completed. Key Responsibilities Build and maintain positive relationships with residents and stakeholders Provide clear communication regarding planned works, schedules, and any disruptions Carry out resident consultations, home visits, and satisfaction surveys Handle resident enquiries, complaints, and concerns professionally and efficiently Work closely with site managers, operatives, and client teams to ensure smooth delivery of works Ensure vulnerable residents receive additional support where required Maintain accurate records, reports, and resident communication logs Assist with access arrangements and minimise no-access issues Monitor customer satisfaction and help drive service improvements Requirements Previous experience working as a Resident Liaison Officer, Tenant Liaison Officer, or within social housing/customer service Excellent communication and interpersonal skills Strong organisational and problem-solving abilities Ability to manage difficult situations calmly and professionally Experience handling complaints and resident queries Good IT skills including Microsoft Office Full UK driving licence
Housing Officer - Inverness-shire, UK (Temporary post) Our client is a well-respected and forward-thinking social housing organisation committed to delivering high-quality housing management services across the North of Scotland. They pride themselves on fostering a supportive and inclusive environment, dedicated to improving the lives of their residents and communities. This is an excellent opportunity for a dedicated Housing Officer to make a meaningful impact within a reputable organisation that values professional development and community engagement. Job Responsibilities Deliver effective housing management services relating to Tenancy Sustainment, Allocations, Anti-Social Behaviour, Estate Management, Income Management, and Voids. Provide clear information and advice to customers on relevant policies, legislation, and their tenancy obligations. Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements. Investigate and respond to customer contacts, including complaints, following the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance. Help to develop and maintain effective internal and external working relationships with stakeholders and partners. Assist in the development and application of relevant policies, procedures, and best practices. Ensure all duties are carried out in line with the organisation's values and policies. Required Skills & Qualifications Achieved or actively working towards a Housing HNC or equivalent qualification. Educated at least to Higher grade. Several year's experience working in a customer-focused environment. Minimum of 2 year's relevant experience within housing management, tenancy support, and/or allocations. Experience in managing challenging situations with resilience, flexibility, and confidence. Current and full UK driving licence with access to own vehicle; ability to travel independently across various locations within the area. Strong communication skills, both written and verbal, with the ability to engage effectively with diverse audiences. Good understanding of relevant legislation, policies, and good practice within social housing. Proficiency in managing complaints and resolving conflicts professionally. Why Join Us? This role offers a competitive salary, mileage allowance, and the opportunity to work within a supportive team dedicated to making a positive difference in local communities. Hybrid working arrangements provide flexibility, with 1-2 days per week in the office to foster collaboration and team spirit. If you are passionate about community development and have the skills and experience to excel in housing management, we want to hear from you! Apply Today! Take the next step in your career by joining a reputable organisation committed to excellence in social housing. Submit your application now and become a vital part of a team dedicated to improving lives and building stronger communities. Brook Street NMR is acting as an Employment Business in relation to this vacancy.
May 07, 2026
Seasonal
Housing Officer - Inverness-shire, UK (Temporary post) Our client is a well-respected and forward-thinking social housing organisation committed to delivering high-quality housing management services across the North of Scotland. They pride themselves on fostering a supportive and inclusive environment, dedicated to improving the lives of their residents and communities. This is an excellent opportunity for a dedicated Housing Officer to make a meaningful impact within a reputable organisation that values professional development and community engagement. Job Responsibilities Deliver effective housing management services relating to Tenancy Sustainment, Allocations, Anti-Social Behaviour, Estate Management, Income Management, and Voids. Provide clear information and advice to customers on relevant policies, legislation, and their tenancy obligations. Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements. Investigate and respond to customer contacts, including complaints, following the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance. Help to develop and maintain effective internal and external working relationships with stakeholders and partners. Assist in the development and application of relevant policies, procedures, and best practices. Ensure all duties are carried out in line with the organisation's values and policies. Required Skills & Qualifications Achieved or actively working towards a Housing HNC or equivalent qualification. Educated at least to Higher grade. Several year's experience working in a customer-focused environment. Minimum of 2 year's relevant experience within housing management, tenancy support, and/or allocations. Experience in managing challenging situations with resilience, flexibility, and confidence. Current and full UK driving licence with access to own vehicle; ability to travel independently across various locations within the area. Strong communication skills, both written and verbal, with the ability to engage effectively with diverse audiences. Good understanding of relevant legislation, policies, and good practice within social housing. Proficiency in managing complaints and resolving conflicts professionally. Why Join Us? This role offers a competitive salary, mileage allowance, and the opportunity to work within a supportive team dedicated to making a positive difference in local communities. Hybrid working arrangements provide flexibility, with 1-2 days per week in the office to foster collaboration and team spirit. If you are passionate about community development and have the skills and experience to excel in housing management, we want to hear from you! Apply Today! Take the next step in your career by joining a reputable organisation committed to excellence in social housing. Submit your application now and become a vital part of a team dedicated to improving lives and building stronger communities. Brook Street NMR is acting as an Employment Business in relation to this vacancy.
