Resident Liaison Officer (RLO) Medway, Kent (with travel across Kent, must have a driving licence) £20.00 per hour (Temporary) OR £31,000 per annum (Permanent) Immediate Start Available We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a leading Social Housing Contractor delivering roofing and Solar PV installation programmes across Medway and the wider Kent region. This is an excellent opportunity to join a growing team on a long-term programme of works, with both temporary and permanent opportunities available for the right candidate. Key Responsibilities Act as the main point of contact between residents and the site team throughout the duration of roofing and Solar PV works. Build and maintain positive relationships with tenants, leaseholders and client representatives. Carry out resident consultations prior to works commencing. Arrange appointments and access to properties where required. Keep residents informed of programme dates, progress updates and any changes to scheduled works. Handle resident queries, concerns and complaints professionally and efficiently. Produce and distribute resident communication materials, including letters and newsletters. Conduct satisfaction surveys and gather customer feedback. Work closely with Site Managers and Contract Managers to ensure a high level of customer service is maintained throughout the project. Maintain accurate records and reports using internal systems. Candidate Requirements Previous experience working as a Resident Liaison Officer within Social Housing, Planned Maintenance or Retrofit programmes. Experience working on roofing, external refurbishment, decarbonisation, retrofit or Solar PV projects would be highly advantageous. Excellent communication and customer service skills. Strong organisational and administration skills. Ability to manage challenging situations and resolve complaints effectively. Full UK Driving Licence and willingness to travel across Kent. IT literate with experience using Microsoft Office packages. What's on Offer Immediate start available. Temporary (£20.00 per hour) or Permanent (£31,000 per annum) employment options. Opportunity to work with a reputable Social Housing Contractor. Long-term programme of roofing and Solar PV works. Supportive team environment and opportunities for career progression. If you are an experienced Resident Liaison Officer looking for your next opportunity, we'd like to hear from you.
Jun 13, 2026
Full time
Resident Liaison Officer (RLO) Medway, Kent (with travel across Kent, must have a driving licence) £20.00 per hour (Temporary) OR £31,000 per annum (Permanent) Immediate Start Available We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a leading Social Housing Contractor delivering roofing and Solar PV installation programmes across Medway and the wider Kent region. This is an excellent opportunity to join a growing team on a long-term programme of works, with both temporary and permanent opportunities available for the right candidate. Key Responsibilities Act as the main point of contact between residents and the site team throughout the duration of roofing and Solar PV works. Build and maintain positive relationships with tenants, leaseholders and client representatives. Carry out resident consultations prior to works commencing. Arrange appointments and access to properties where required. Keep residents informed of programme dates, progress updates and any changes to scheduled works. Handle resident queries, concerns and complaints professionally and efficiently. Produce and distribute resident communication materials, including letters and newsletters. Conduct satisfaction surveys and gather customer feedback. Work closely with Site Managers and Contract Managers to ensure a high level of customer service is maintained throughout the project. Maintain accurate records and reports using internal systems. Candidate Requirements Previous experience working as a Resident Liaison Officer within Social Housing, Planned Maintenance or Retrofit programmes. Experience working on roofing, external refurbishment, decarbonisation, retrofit or Solar PV projects would be highly advantageous. Excellent communication and customer service skills. Strong organisational and administration skills. Ability to manage challenging situations and resolve complaints effectively. Full UK Driving Licence and willingness to travel across Kent. IT literate with experience using Microsoft Office packages. What's on Offer Immediate start available. Temporary (£20.00 per hour) or Permanent (£31,000 per annum) employment options. Opportunity to work with a reputable Social Housing Contractor. Long-term programme of roofing and Solar PV works. Supportive team environment and opportunities for career progression. If you are an experienced Resident Liaison Officer looking for your next opportunity, we'd like to hear from you.
Senior Revenues and Contracts Officer Our Clients requires a Senior Revenues & Contracts Officer to assist in the contract and performance management of the Revenues Service provider with particular focus on maximising Council Tax and Business Rates collection and quality. The successful candidate will provide administrative support to the Revenue Manager and Deputy Revenue Manager. The need to be flexible is essential for this demanding role. Be responsible for quality checking and authorising refunds for Council Tax ensuring that Service Level Agreements are monitored, met and maintained. Main responsibilities Keep abreast and be aware of all legislation current and statutory requirements relating to Council Tax and Business Rates, ensuring the Contractor is operating according to legislation. Assist the Revenue Manager and Deputy Revenue Manager on matters of dispute between the Contractor and Council Tax/Business Rates payers. Assist the Revenues Manager and Deputy Revenues Manager in dealing with Complaints, Members Enquiries, FOI's, Information Commissioners Office enquiries and Local Government Ombudsman enquiries in respect of the Revenues Service and provide feedback to ensure continued development of the service Ensure that a 5% quality check on Council Tax refunds are undertaken. Liaise with other parts of the Council on both Council Tax and Business Rates Accounts issues and assist the collection of debts owed are agreed by the relevant departments and collected by quarterly journal. Administer and manage the Breathing Space process for both Council tax and Business Rates. Assess and administer applications for Discretionary Payments including Council Tax S13A requests and Business Rates Discretionary Rate relief and Hardship relief applications and reviews. Liaise with Business Improvement Districts (BID), managing the monthly BID payments and VAT invoices process and dealing with any enquiries. Develop and maintain an excellent relationship with all stakeholders always looking to improve performance and drive value for the council. Ensure that all documentation is maintained in an orderly manner for audit and retrieval purposes, and to assist in the audit process. Carry out all duties with due regard to the Council's policies relating to Equal Opportunities, Health and Safety and Data Protection. Undertake other duties of a comparable or lesser nature as and when required.
Jun 13, 2026
Contractor
Senior Revenues and Contracts Officer Our Clients requires a Senior Revenues & Contracts Officer to assist in the contract and performance management of the Revenues Service provider with particular focus on maximising Council Tax and Business Rates collection and quality. The successful candidate will provide administrative support to the Revenue Manager and Deputy Revenue Manager. The need to be flexible is essential for this demanding role. Be responsible for quality checking and authorising refunds for Council Tax ensuring that Service Level Agreements are monitored, met and maintained. Main responsibilities Keep abreast and be aware of all legislation current and statutory requirements relating to Council Tax and Business Rates, ensuring the Contractor is operating according to legislation. Assist the Revenue Manager and Deputy Revenue Manager on matters of dispute between the Contractor and Council Tax/Business Rates payers. Assist the Revenues Manager and Deputy Revenues Manager in dealing with Complaints, Members Enquiries, FOI's, Information Commissioners Office enquiries and Local Government Ombudsman enquiries in respect of the Revenues Service and provide feedback to ensure continued development of the service Ensure that a 5% quality check on Council Tax refunds are undertaken. Liaise with other parts of the Council on both Council Tax and Business Rates Accounts issues and assist the collection of debts owed are agreed by the relevant departments and collected by quarterly journal. Administer and manage the Breathing Space process for both Council tax and Business Rates. Assess and administer applications for Discretionary Payments including Council Tax S13A requests and Business Rates Discretionary Rate relief and Hardship relief applications and reviews. Liaise with Business Improvement Districts (BID), managing the monthly BID payments and VAT invoices process and dealing with any enquiries. Develop and maintain an excellent relationship with all stakeholders always looking to improve performance and drive value for the council. Ensure that all documentation is maintained in an orderly manner for audit and retrieval purposes, and to assist in the audit process. Carry out all duties with due regard to the Council's policies relating to Equal Opportunities, Health and Safety and Data Protection. Undertake other duties of a comparable or lesser nature as and when required.
Senior Planning Enforcement Officer Hertfordshire £43-44 per hour guide Initial 3 Month Contract Job Ref - 66991 My Local Authority Client in Hertfordshire is looking to source an experienced Senior Planning Enforcement Specialist to join their Planning Department. The Role: Manage a caseload of complaints about alleged breaches of planning control. This requires investigation and assessment; including site visits where required; associated administrative tasks; the carrying out of consultations and negotiations with interested parties; and where necessary, leading recommendations to senior officers and legal advisors as to the appropriate course of action. Lead on enforcement appeals. This includes acting as the key planning enforcement contact with the Planning Inspectorate, preparing and co-ordinating written submissions and representations made on behalf of the Council. Attend and promote the Councils planning services at decision-making committees, meetings, working groups, boards, and external events where representation in respect of enforcement and monitoring matters is required (e.g., liaison group meetings, appeal hearings, public inquiries, and Examinations in Public) The successful candidate must have previous Planning Enforcement experience within a UK local authority; will have excellent communication skills and should feel comfortable working independently and in a team with support from Development Management and Legal Officers within the authority. Hybrid working offered, ideally 1 days office & site presence needed per week, but there may be flexibility. Please call Ben Hitchman on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Jun 13, 2026
Contractor
Senior Planning Enforcement Officer Hertfordshire £43-44 per hour guide Initial 3 Month Contract Job Ref - 66991 My Local Authority Client in Hertfordshire is looking to source an experienced Senior Planning Enforcement Specialist to join their Planning Department. The Role: Manage a caseload of complaints about alleged breaches of planning control. This requires investigation and assessment; including site visits where required; associated administrative tasks; the carrying out of consultations and negotiations with interested parties; and where necessary, leading recommendations to senior officers and legal advisors as to the appropriate course of action. Lead on enforcement appeals. This includes acting as the key planning enforcement contact with the Planning Inspectorate, preparing and co-ordinating written submissions and representations made on behalf of the Council. Attend and promote the Councils planning services at decision-making committees, meetings, working groups, boards, and external events where representation in respect of enforcement and monitoring matters is required (e.g., liaison group meetings, appeal hearings, public inquiries, and Examinations in Public) The successful candidate must have previous Planning Enforcement experience within a UK local authority; will have excellent communication skills and should feel comfortable working independently and in a team with support from Development Management and Legal Officers within the authority. Hybrid working offered, ideally 1 days office & site presence needed per week, but there may be flexibility. Please call Ben Hitchman on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Our client, a reputable Housing Association based in Coventry, is seeking an experienced ASB Officer to help create safer neighbourhoods and deliver an effective anti-social behaviour and community safety service across their housing stock. This is a varied role that combines anti-social behaviour case management with wider neighbourhood and tenancy-related responsibilities. You will work closely with residents, internal teams and external partners to resolve issues, support vulnerable customers and contribute to the creation of communities where people are proud to live. Key Responsibilities of an ASB Officer: Manage a caseload of anti-social behaviour, nuisance, neighbour dispute and tenancy breach cases from investigation through to resolution. Investigate complaints, gather evidence, conduct interviews and complete risk assessments. Take appropriate enforcement action, including legal remedies where necessary, to address serious or persistent anti-social behaviour. Liaise with solicitors, prepare legal documentation and attend court hearings where required. Work closely with residents, police, local authorities and partner agencies to resolve community safety concerns and achieve positive outcomes. Conduct home visits, estate inspections and tenancy-related investigations. Support vulnerable residents by working alongside tenancy sustainment and support services to help maintain successful tenancies where appropriate. Contribute to local neighbourhood plans and community safety initiatives. Work collaboratively with internal teams to identify and implement appropriate support measures for residents affected by anti-social behaviour. Maintain accurate case records and ensure cases are managed in line with organisational policies and service standards. Provide advice, guidance and support to residents affected by anti-social behaviour and neighbourhood issues. Essential Requirements: Previous experience managing anti-social behaviour cases within a Housing Association, Local Authority or social housing environment. Knowledge of anti-social behaviour legislation, tenancy enforcement and housing management practices. Experience preparing cases for legal action and working alongside legal representatives. Strong investigation, communication and conflict-resolution skills. Ability to manage a varied caseload independently and work effectively with partner agencies. Experience supporting customers and handling sensitive tenancy-related matters. Full UK driving licence and access to a vehicle, as regular travel across Coventry and surrounding areas is required. Desirable: CIH qualification or equivalent housing-related qualification. If this ASB Officer role is of interest, please apply or contact (url removed)
Jun 13, 2026
Contractor
Our client, a reputable Housing Association based in Coventry, is seeking an experienced ASB Officer to help create safer neighbourhoods and deliver an effective anti-social behaviour and community safety service across their housing stock. This is a varied role that combines anti-social behaviour case management with wider neighbourhood and tenancy-related responsibilities. You will work closely with residents, internal teams and external partners to resolve issues, support vulnerable customers and contribute to the creation of communities where people are proud to live. Key Responsibilities of an ASB Officer: Manage a caseload of anti-social behaviour, nuisance, neighbour dispute and tenancy breach cases from investigation through to resolution. Investigate complaints, gather evidence, conduct interviews and complete risk assessments. Take appropriate enforcement action, including legal remedies where necessary, to address serious or persistent anti-social behaviour. Liaise with solicitors, prepare legal documentation and attend court hearings where required. Work closely with residents, police, local authorities and partner agencies to resolve community safety concerns and achieve positive outcomes. Conduct home visits, estate inspections and tenancy-related investigations. Support vulnerable residents by working alongside tenancy sustainment and support services to help maintain successful tenancies where appropriate. Contribute to local neighbourhood plans and community safety initiatives. Work collaboratively with internal teams to identify and implement appropriate support measures for residents affected by anti-social behaviour. Maintain accurate case records and ensure cases are managed in line with organisational policies and service standards. Provide advice, guidance and support to residents affected by anti-social behaviour and neighbourhood issues. Essential Requirements: Previous experience managing anti-social behaviour cases within a Housing Association, Local Authority or social housing environment. Knowledge of anti-social behaviour legislation, tenancy enforcement and housing management practices. Experience preparing cases for legal action and working alongside legal representatives. Strong investigation, communication and conflict-resolution skills. Ability to manage a varied caseload independently and work effectively with partner agencies. Experience supporting customers and handling sensitive tenancy-related matters. Full UK driving licence and access to a vehicle, as regular travel across Coventry and surrounding areas is required. Desirable: CIH qualification or equivalent housing-related qualification. If this ASB Officer role is of interest, please apply or contact (url removed)
Role Overview Currently recruiting for a Housing Enforcement Officer to join a proactive Local Authority team in Grimsby. This is a key role focused on improving housing standards, protecting public health, and ensuring compliance with housing legislation across a diverse property portfolio. Key Responsibilities Investigate complaints relating to poor housing conditions across various property types, including HMOs and mobile homes Carry out inspections using the Housing Health and Safety Rating System (HHSRS) to identify and assess hazards Prepare detailed schedules of works, reports, notices, and correspondence to address identified issues Take appropriate informal or formal enforcement action, including serving statutory notices and supporting prosecutions Monitor properties to ensure compliance and that hazards are reduced to acceptable levels Inspect and assess licensed properties and HMOs, including suitability for licensing and compliance with licence conditions Identify and investigate unlicensed properties where required Take action on properties posing risks to public health or safety, including those with unauthorised access Gather and manage evidence in line with the Police and Criminal Evidence Act 1984 (PACE) Referral Reward OnRecruit is offering 250 for every successful candidate referral. If you know someone suitable for this role, refer them and receive a reward for each successful placement. How to Apply If you are interested in this opportunity, please apply below and we will be in touch.
Jun 13, 2026
Contractor
Role Overview Currently recruiting for a Housing Enforcement Officer to join a proactive Local Authority team in Grimsby. This is a key role focused on improving housing standards, protecting public health, and ensuring compliance with housing legislation across a diverse property portfolio. Key Responsibilities Investigate complaints relating to poor housing conditions across various property types, including HMOs and mobile homes Carry out inspections using the Housing Health and Safety Rating System (HHSRS) to identify and assess hazards Prepare detailed schedules of works, reports, notices, and correspondence to address identified issues Take appropriate informal or formal enforcement action, including serving statutory notices and supporting prosecutions Monitor properties to ensure compliance and that hazards are reduced to acceptable levels Inspect and assess licensed properties and HMOs, including suitability for licensing and compliance with licence conditions Identify and investigate unlicensed properties where required Take action on properties posing risks to public health or safety, including those with unauthorised access Gather and manage evidence in line with the Police and Criminal Evidence Act 1984 (PACE) Referral Reward OnRecruit is offering 250 for every successful candidate referral. If you know someone suitable for this role, refer them and receive a reward for each successful placement. How to Apply If you are interested in this opportunity, please apply below and we will be in touch.
Stage 1 & 2 Complaints Officer Location: 2 days a week work from home Salary: 22.00 - 28.00phr umbrella dependent on experience Contract: Full-Time, 6 month initial contract Important Application Criteria Please note: We are only able to consider applications from candidates who have previous complaints experience within Social Housing, Local Government, Council Housing, Housing Associations, ALMOs, or the Housing Ombudsman Service. Applicants without relevant housing, council or Ombudsman complaints experience will unfortunately not be shortlisted for this position. About the Role I am seeking an experienced Stage 1 & 2 Complaints Officer to join a busy housing complaints team. This role will be responsible for managing formal complaints from initial investigation through to resolution, ensuring responses are clear, accurate, customer-focused and completed within required timescales. You will work closely with residents, contractors, repairs teams, housing officers, senior managers and external stakeholders to investigate complaints, identify service failures and support positive outcomes for customers. Key Responsibilities Manage Stage 1 and Stage 2 complaints in line with organisational policy and statutory timescales. Investigate complaints relating to housing, repairs, maintenance, disrepair, damp and mould, tenancy services and customer service. Draft high-quality complaint responses that are clear, professional and evidence-based. Liaise with internal departments, contractors and external partners to obtain information and resolve complaints. Identify service failures and recommend appropriate remedies, including compensation where required. Handle escalated complaints, Member Enquiries and Housing Ombudsman-related cases. Maintain accurate complaint records on CRM and housing management systems. Monitor complaint deadlines and ensure cases are progressed within agreed timescales. Support service improvement by identifying trends, recurring issues and lessons learned. Provide excellent customer service when dealing with residents, including vulnerable customers and complex cases. Essential Requirements Previous experience managing Stage 1 and Stage 2 complaints within a housing, council, local authority, ALMO, housing association or Ombudsman environment. Strong knowledge of housing complaints processes and complaint handling best practice. Experience investigating complex complaints and producing written responses. Excellent written and verbal communication skills. Ability to manage high-volume caseloads and meet strict deadlines. Experience liaising with residents, contractors, repairs teams and senior stakeholders. Strong attention to detail and accurate record keeping. Ability to remain calm and professional when dealing with challenging conversations. Desirable Experience Experience handling Housing Ombudsman cases. Knowledge of the Housing Ombudsman Complaint Handling Code. Experience with repairs, disrepair, damp and mould, planned works or housing maintenance complaints. Experience using systems such as Northgate, NEC Housing, Civica, Dynamics 365, OHMS or similar. Understanding of compensation, remedies and service failure assessment.
Jun 13, 2026
Contractor
Stage 1 & 2 Complaints Officer Location: 2 days a week work from home Salary: 22.00 - 28.00phr umbrella dependent on experience Contract: Full-Time, 6 month initial contract Important Application Criteria Please note: We are only able to consider applications from candidates who have previous complaints experience within Social Housing, Local Government, Council Housing, Housing Associations, ALMOs, or the Housing Ombudsman Service. Applicants without relevant housing, council or Ombudsman complaints experience will unfortunately not be shortlisted for this position. About the Role I am seeking an experienced Stage 1 & 2 Complaints Officer to join a busy housing complaints team. This role will be responsible for managing formal complaints from initial investigation through to resolution, ensuring responses are clear, accurate, customer-focused and completed within required timescales. You will work closely with residents, contractors, repairs teams, housing officers, senior managers and external stakeholders to investigate complaints, identify service failures and support positive outcomes for customers. Key Responsibilities Manage Stage 1 and Stage 2 complaints in line with organisational policy and statutory timescales. Investigate complaints relating to housing, repairs, maintenance, disrepair, damp and mould, tenancy services and customer service. Draft high-quality complaint responses that are clear, professional and evidence-based. Liaise with internal departments, contractors and external partners to obtain information and resolve complaints. Identify service failures and recommend appropriate remedies, including compensation where required. Handle escalated complaints, Member Enquiries and Housing Ombudsman-related cases. Maintain accurate complaint records on CRM and housing management systems. Monitor complaint deadlines and ensure cases are progressed within agreed timescales. Support service improvement by identifying trends, recurring issues and lessons learned. Provide excellent customer service when dealing with residents, including vulnerable customers and complex cases. Essential Requirements Previous experience managing Stage 1 and Stage 2 complaints within a housing, council, local authority, ALMO, housing association or Ombudsman environment. Strong knowledge of housing complaints processes and complaint handling best practice. Experience investigating complex complaints and producing written responses. Excellent written and verbal communication skills. Ability to manage high-volume caseloads and meet strict deadlines. Experience liaising with residents, contractors, repairs teams and senior stakeholders. Strong attention to detail and accurate record keeping. Ability to remain calm and professional when dealing with challenging conversations. Desirable Experience Experience handling Housing Ombudsman cases. Knowledge of the Housing Ombudsman Complaint Handling Code. Experience with repairs, disrepair, damp and mould, planned works or housing maintenance complaints. Experience using systems such as Northgate, NEC Housing, Civica, Dynamics 365, OHMS or similar. Understanding of compensation, remedies and service failure assessment.
We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington. £26,936.00 per annum, working 35 hours per week. Fixed Term Contract for 12 months Want to feel in control of your career? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries. What you'll do: T his is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead . As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries Deal with enquiries on Housing Management, Maintenance and Customer Support Receive and action maintenance requests for owned, managed or leased properties Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure Data entry into IT systems and databases for reporting and performance indicators Support of administration functions within the team About you: Approachable and open behaviour. Works as part of a group or team A strong approach and commitment to providing an excellent customer service Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their What you'll bring: Essential: Educated as a minimum to GCSE English and Maths or equivalent IT literate and can use Microsoft software packages and housing management systems Customer service skills especially verbal At least two years experience in working in a call centre, property and/or customer services environment About us: We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Jun 13, 2026
Full time
We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington. £26,936.00 per annum, working 35 hours per week. Fixed Term Contract for 12 months Want to feel in control of your career? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries. What you'll do: T his is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead . As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries Deal with enquiries on Housing Management, Maintenance and Customer Support Receive and action maintenance requests for owned, managed or leased properties Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure Data entry into IT systems and databases for reporting and performance indicators Support of administration functions within the team About you: Approachable and open behaviour. Works as part of a group or team A strong approach and commitment to providing an excellent customer service Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their What you'll bring: Essential: Educated as a minimum to GCSE English and Maths or equivalent IT literate and can use Microsoft software packages and housing management systems Customer service skills especially verbal At least two years experience in working in a call centre, property and/or customer services environment About us: We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.
Jun 13, 2026
Contractor
Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.
Neighbourhood Officer ? Coventry / Hybrid Working ? 12-Week Temporary Contract ? 23.59 per hour LTD ( 19.54 PAYE) We are currently recruiting for an experienced Neighbourhood Officer to join a busy and established housing team responsible for managing approximately 19,000 homes across Coventry and the surrounding areas. This is a varied frontline housing management role, offering the opportunity to make a real difference within local communities. Working across a designated patch, you will be responsible for delivering an effective tenancy and neighbourhood management service, ensuring customers receive a high standard of support while maintaining safe and sustainable communities. The role will be primarily based in Coventry, with occasional travel to Worcester and Birmingham to provide additional operational support when required. Key Responsibilities Managing tenancy and neighbourhood issues across an allocated patch. Delivering effective tenancy management services and conducting tenancy reviews. Investigating and resolving Anti-Social Behaviour (ASB) cases, ranging from low-level complaints through to complex multi-agency cases. Managing safeguarding concerns and dealing with sensitive customer situations appropriately. Carrying out regular estate and block inspections to maintain neighbourhood standards. Supporting the management of new-build properties and associated tenancy matters. Reviewing service charges and depreciation issues where required. Developing and maintaining strong working relationships with partner agencies and key stakeholders. Maintaining accurate records and ensuring compliance with policies and procedures. Requirements To be successful in this role, you will have: Previous experience within social housing, tenancy management, housing management, or a similar customer-facing environment. Experience managing Anti-Social Behaviour (ASB) and safeguarding cases. Strong communication, negotiation and interviewing skills, including the ability to handle sensitive and challenging situations. Excellent IT skills and experience using housing management systems. The ability to work independently and effectively manage a busy and demanding patch. A flexible approach to work, including occasional attendance at meetings outside of normal working hours. A proactive, resilient and customer-focused attitude. A full UK driving licence and access to a vehicle for business use. What's on Offer 12-week temporary assignment with immediate impact. Hybrid working arrangement. Competitive hourly rate of 23.59 LTD ( 19.54 PAYE). Opportunity to work within a high-performing housing team supporting thriving communities. Diverse and rewarding workload with significant customer engagement. This is an excellent opportunity for an experienced housing professional looking for a rewarding temporary contract where they can utilise their tenancy management expertise and make a positive contribution to local communities.
Jun 13, 2026
Contractor
Neighbourhood Officer ? Coventry / Hybrid Working ? 12-Week Temporary Contract ? 23.59 per hour LTD ( 19.54 PAYE) We are currently recruiting for an experienced Neighbourhood Officer to join a busy and established housing team responsible for managing approximately 19,000 homes across Coventry and the surrounding areas. This is a varied frontline housing management role, offering the opportunity to make a real difference within local communities. Working across a designated patch, you will be responsible for delivering an effective tenancy and neighbourhood management service, ensuring customers receive a high standard of support while maintaining safe and sustainable communities. The role will be primarily based in Coventry, with occasional travel to Worcester and Birmingham to provide additional operational support when required. Key Responsibilities Managing tenancy and neighbourhood issues across an allocated patch. Delivering effective tenancy management services and conducting tenancy reviews. Investigating and resolving Anti-Social Behaviour (ASB) cases, ranging from low-level complaints through to complex multi-agency cases. Managing safeguarding concerns and dealing with sensitive customer situations appropriately. Carrying out regular estate and block inspections to maintain neighbourhood standards. Supporting the management of new-build properties and associated tenancy matters. Reviewing service charges and depreciation issues where required. Developing and maintaining strong working relationships with partner agencies and key stakeholders. Maintaining accurate records and ensuring compliance with policies and procedures. Requirements To be successful in this role, you will have: Previous experience within social housing, tenancy management, housing management, or a similar customer-facing environment. Experience managing Anti-Social Behaviour (ASB) and safeguarding cases. Strong communication, negotiation and interviewing skills, including the ability to handle sensitive and challenging situations. Excellent IT skills and experience using housing management systems. The ability to work independently and effectively manage a busy and demanding patch. A flexible approach to work, including occasional attendance at meetings outside of normal working hours. A proactive, resilient and customer-focused attitude. A full UK driving licence and access to a vehicle for business use. What's on Offer 12-week temporary assignment with immediate impact. Hybrid working arrangement. Competitive hourly rate of 23.59 LTD ( 19.54 PAYE). Opportunity to work within a high-performing housing team supporting thriving communities. Diverse and rewarding workload with significant customer engagement. This is an excellent opportunity for an experienced housing professional looking for a rewarding temporary contract where they can utilise their tenancy management expertise and make a positive contribution to local communities.
Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Jun 13, 2026
Contractor
Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Senior Planning Officer Location: Nuneaton Pay Rate: 25.72 per hour Hours: 37 hours per week Contract: 6-Month Contract We are currently recruiting for an experienced Planning Officer to join a busy Development Control team on a 6-month contract. This is an excellent opportunity to work within a local authority environment, supporting the delivery of high-quality planning services and contributing to key development projects. The Role You will be responsible for managing a varied caseload of planning applications, carrying out site visits, providing planning advice, and supporting enforcement activities. The role will involve working closely with colleagues, developers, elected members, and the public to help deliver an effective and customer-focused planning service. Key Responsibilities Process a range of planning applications, including outline, full, reserved matters, and major applications Validate applications and carry out consultations, negotiations, and site visits Monitor developments and manage discharge of planning conditions Present applications at Planning Committee meetings Exercise delegated authority where appropriate Investigate complaints relating to unauthorised developments and assist with enforcement procedures Prepare and serve notices, formal cautions, and provide evidence at public inquiries or court where required Provide advice and guidance to the public, developers, and stakeholders on planning matters Support and guide junior Planning Officers where appropriate Contribute to wider service projects and corporate initiatives What We're Looking For Experience working within Development Control or Planning Services Strong understanding of planning legislation and procedures Ability to manage a busy caseload independently Excellent communication and negotiation skills Experience presenting reports and attending committee meetings is desirable Strong organisational and customer service skills Ability to work collaboratively and respond positively to change Additional Information Opportunity to work within a supportive local authority team Involvement in a wide range of planning and development projects Flexible and collaborative working environment Commitment to equality, diversity, customer care, and health & safety standards expected Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Jun 13, 2026
Contractor
Senior Planning Officer Location: Nuneaton Pay Rate: 25.72 per hour Hours: 37 hours per week Contract: 6-Month Contract We are currently recruiting for an experienced Planning Officer to join a busy Development Control team on a 6-month contract. This is an excellent opportunity to work within a local authority environment, supporting the delivery of high-quality planning services and contributing to key development projects. The Role You will be responsible for managing a varied caseload of planning applications, carrying out site visits, providing planning advice, and supporting enforcement activities. The role will involve working closely with colleagues, developers, elected members, and the public to help deliver an effective and customer-focused planning service. Key Responsibilities Process a range of planning applications, including outline, full, reserved matters, and major applications Validate applications and carry out consultations, negotiations, and site visits Monitor developments and manage discharge of planning conditions Present applications at Planning Committee meetings Exercise delegated authority where appropriate Investigate complaints relating to unauthorised developments and assist with enforcement procedures Prepare and serve notices, formal cautions, and provide evidence at public inquiries or court where required Provide advice and guidance to the public, developers, and stakeholders on planning matters Support and guide junior Planning Officers where appropriate Contribute to wider service projects and corporate initiatives What We're Looking For Experience working within Development Control or Planning Services Strong understanding of planning legislation and procedures Ability to manage a busy caseload independently Excellent communication and negotiation skills Experience presenting reports and attending committee meetings is desirable Strong organisational and customer service skills Ability to work collaboratively and respond positively to change Additional Information Opportunity to work within a supportive local authority team Involvement in a wide range of planning and development projects Flexible and collaborative working environment Commitment to equality, diversity, customer care, and health & safety standards expected Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Job Title: Customer & Stakeholder Liaison Officer Location: Guilden Sutton, Chester Salary: £35,000 per annum Job Type: Temporary PAYE Assignment (Strong Potential to Become Permanent) Benefits: 25 Days Holiday + Bank Holidays Start Date: No later than Monday 25th May Our client is urgently seeking a Customer & Stakeholder Liaison Officer to support a major highways maintenance contract based in Cheshire West and Chester. This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period. The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently. This is a fast-paced, highly visible role where strong communication and organisational skills are essential. Key responsibilities will include: Managing customer enquiries, complaints and stakeholder communications relating to highways works Supporting planned communications for roadworks, closures and maintenance activities Drafting letters, notices, customer updates and briefing information Liaising with operational teams to gather accurate project information Supporting engagement with councillors, local communities and other stakeholders Maintaining communication trackers, records and KPI information Assisting with customer satisfaction monitoring and reporting Supporting public meetings, consultation activity and stakeholder engagement where required Candidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles. Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered. To be considered, applicants should possess: Excellent written and verbal communication skills Experience managing customer or stakeholder enquiries Strong administrative and organisational ability Confidence working within a busy operational environment A professional and customer-focused approach Ability to start ASAP Alternative job titles may include: Customer Liaison Officer, Stakeholder Engagement Coordinator, Resident Liaison Officer, Community Liaison Officer, Communications Coordinator, Public Liaison Officer, Customer Experience Coordinator or Highways Communications Officer. This is an urgent and business-critical hire with interviews taking place immediately.
Jun 12, 2026
Full time
Job Title: Customer & Stakeholder Liaison Officer Location: Guilden Sutton, Chester Salary: £35,000 per annum Job Type: Temporary PAYE Assignment (Strong Potential to Become Permanent) Benefits: 25 Days Holiday + Bank Holidays Start Date: No later than Monday 25th May Our client is urgently seeking a Customer & Stakeholder Liaison Officer to support a major highways maintenance contract based in Cheshire West and Chester. This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period. The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently. This is a fast-paced, highly visible role where strong communication and organisational skills are essential. Key responsibilities will include: Managing customer enquiries, complaints and stakeholder communications relating to highways works Supporting planned communications for roadworks, closures and maintenance activities Drafting letters, notices, customer updates and briefing information Liaising with operational teams to gather accurate project information Supporting engagement with councillors, local communities and other stakeholders Maintaining communication trackers, records and KPI information Assisting with customer satisfaction monitoring and reporting Supporting public meetings, consultation activity and stakeholder engagement where required Candidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles. Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered. To be considered, applicants should possess: Excellent written and verbal communication skills Experience managing customer or stakeholder enquiries Strong administrative and organisational ability Confidence working within a busy operational environment A professional and customer-focused approach Ability to start ASAP Alternative job titles may include: Customer Liaison Officer, Stakeholder Engagement Coordinator, Resident Liaison Officer, Community Liaison Officer, Communications Coordinator, Public Liaison Officer, Customer Experience Coordinator or Highways Communications Officer. This is an urgent and business-critical hire with interviews taking place immediately.
Community Health and Engagement Officer (CHEO) £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time We have an exciting opportunity for a Community Health & Engagement Officer to join our Surrey Wheelchair Services in Woking . Ross Care is a fast-growing business and a leading provider of Wheelchair Services across the country. We work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service driving high quality. As the Community Health and Engagement Officer you will create and manage a stakeholder relationship plan to ensure all key stakeholders are engaged and play an active role in the service provision. You will contribute to service quality assurance procedures, recruiting and leading a service users board, support our complaints process and support ongoing service improvement activities. You will be highlighting the importance of using lived experience in service improvement and promote the social model of disability within the service. Key Responsibilities Service User Engagement Promoting the importance of user lived experience in the company, community and among external stakeholders. Creating, recruiting, and developing a service user forum/service improvement board to meet with on a quarterly basis to oversee improvement and question the local service centre staff. Attending internal meetings to stay up to date with daily operations of the service and to be the advocate for user experience. Quality Monitoring & Improvement Attending the monthly contract review meetings with the Integrated Care Board. Using the input from service users gained from meetings of the service user forum and other engagement with users to refine existing practice and highlight areas that need improvement. Implementing improvements following complaints. Feedback from Service Users through formal mechanisms. Service User Support Supporting users who are not eligible to have a wheelchair provided by the service, helping to identify options available Supporting Service Users to navigate the complaints process. Making information available via signposting to other services other health professionals, social care, MIND, charities, citizens advice etc. Networking and Communication Networking with professionals in other services to promote knowledge of the wheelchair service and to highlight areas for improvements Networking with local and national disability organisations. Some use of local social media to promote service user engagement. Producing a local newsletter and providing other service users relevant information. What are we looking for? Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services, within a home, health, or social care setting. experience of strategic and project planning and decision making. Experience of managing multiple workstreams with ability to prioritise and organise work effectively Good interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management. Good written and verbal communication skills. Good IT skills and ability to contribute to the production of communications material aimed at service users. Understanding and willingness to use social media for service user engagement. Marketing/PR experience would be advantageous. Understanding of research and audit processes advantageous. A UK driving licence is essential. What can we offer you? £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time Up to 33 days holiday (including bank holidays) Company Pension Scheme Life Assurance INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Jun 12, 2026
Full time
Community Health and Engagement Officer (CHEO) £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time We have an exciting opportunity for a Community Health & Engagement Officer to join our Surrey Wheelchair Services in Woking . Ross Care is a fast-growing business and a leading provider of Wheelchair Services across the country. We work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service driving high quality. As the Community Health and Engagement Officer you will create and manage a stakeholder relationship plan to ensure all key stakeholders are engaged and play an active role in the service provision. You will contribute to service quality assurance procedures, recruiting and leading a service users board, support our complaints process and support ongoing service improvement activities. You will be highlighting the importance of using lived experience in service improvement and promote the social model of disability within the service. Key Responsibilities Service User Engagement Promoting the importance of user lived experience in the company, community and among external stakeholders. Creating, recruiting, and developing a service user forum/service improvement board to meet with on a quarterly basis to oversee improvement and question the local service centre staff. Attending internal meetings to stay up to date with daily operations of the service and to be the advocate for user experience. Quality Monitoring & Improvement Attending the monthly contract review meetings with the Integrated Care Board. Using the input from service users gained from meetings of the service user forum and other engagement with users to refine existing practice and highlight areas that need improvement. Implementing improvements following complaints. Feedback from Service Users through formal mechanisms. Service User Support Supporting users who are not eligible to have a wheelchair provided by the service, helping to identify options available Supporting Service Users to navigate the complaints process. Making information available via signposting to other services other health professionals, social care, MIND, charities, citizens advice etc. Networking and Communication Networking with professionals in other services to promote knowledge of the wheelchair service and to highlight areas for improvements Networking with local and national disability organisations. Some use of local social media to promote service user engagement. Producing a local newsletter and providing other service users relevant information. What are we looking for? Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services, within a home, health, or social care setting. experience of strategic and project planning and decision making. Experience of managing multiple workstreams with ability to prioritise and organise work effectively Good interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management. Good written and verbal communication skills. Good IT skills and ability to contribute to the production of communications material aimed at service users. Understanding and willingness to use social media for service user engagement. Marketing/PR experience would be advantageous. Understanding of research and audit processes advantageous. A UK driving licence is essential. What can we offer you? £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time Up to 33 days holiday (including bank holidays) Company Pension Scheme Life Assurance INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Lettings Officer Based in West London Temp on going 24.65per hour Umbrella To co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy. To maximise rental income by ensuring that targets for re-letting empty homes are met. Provide a proactive, professional service for voids and lettings. Aiming to be one step ahead of the process at all times, pre-empting queries with timely updates either through system records or direct communications. Principal Accountabilities and Responsibilities: To arrange a carry out all viewings and sign ups with customers. To provide an efficient administrative function, including compiling and logging data, and responding to customers' enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas. To deliver a customer focused letting service associated with letting a range of tenure types. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets for performance and customer satisfaction. Manage all documentation and preparations required for viewings, sign ups and property receipt and handover. Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help.
Jun 12, 2026
Contractor
Lettings Officer Based in West London Temp on going 24.65per hour Umbrella To co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy. To maximise rental income by ensuring that targets for re-letting empty homes are met. Provide a proactive, professional service for voids and lettings. Aiming to be one step ahead of the process at all times, pre-empting queries with timely updates either through system records or direct communications. Principal Accountabilities and Responsibilities: To arrange a carry out all viewings and sign ups with customers. To provide an efficient administrative function, including compiling and logging data, and responding to customers' enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas. To deliver a customer focused letting service associated with letting a range of tenure types. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets for performance and customer satisfaction. Manage all documentation and preparations required for viewings, sign ups and property receipt and handover. Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help.
About the Role We are looking for a proactive and community-focused Community Enforcement Officer to join the Public Realm Enforcement Team. This is a varied and rewarding role where you will play a key part in maintaining the safety, cleanliness and quality of public spaces across the city. Working closely with residents, businesses, partner agencies and council departments, you will investigate complaints, enforce legislation, respond to environmental issues and help ensure public spaces remain welcoming and safe for everyone. Key Responsibilities Investigate and enforce environmental offences including littering, fly-tipping, waste management offences, illegal advertising and graffiti. Deal with abandoned, untaxed and nuisance vehicles. Undertake statutory duties relating to stray dogs, dog control and dog fouling enforcement. Enforce Public Spaces Protection Orders (PSPOs), byelaws and other legislation relating to streets and open spaces. Work with partner agencies to support coordinated responses relating to homelessness and unauthorised encampments. Act as a key point of contact between council departments regarding unauthorised encampments, carrying out welfare and needs assessments where required. Conduct patrols, investigations and evidence gathering activities. Prepare case files and support enforcement action in accordance with legislation and council policy. Assist in the delivery of evening and weekend operational cover when required. Contribute to service improvement, community safety initiatives and wider council objectives. Ideal Experience Experience within enforcement, environmental services, community safety, housing, neighbourhood management, public protection or regulatory services. Knowledge of relevant legislation and enforcement procedures. Strong investigation, problem-solving and communication skills. Experience working with members of the public and managing challenging situations professionally. Ability to work independently and make sound decisions. Experience preparing reports, evidence and case documentation would be advantageous. Why Apply? This is an excellent opportunity to work within a high-profile frontline service, helping to improve local communities and deliver positive outcomes for residents and visitors alike. Application Process If you wish to apply, please respond with: An up-to-date CV Your availability / notice period Your required rate
Jun 12, 2026
Contractor
About the Role We are looking for a proactive and community-focused Community Enforcement Officer to join the Public Realm Enforcement Team. This is a varied and rewarding role where you will play a key part in maintaining the safety, cleanliness and quality of public spaces across the city. Working closely with residents, businesses, partner agencies and council departments, you will investigate complaints, enforce legislation, respond to environmental issues and help ensure public spaces remain welcoming and safe for everyone. Key Responsibilities Investigate and enforce environmental offences including littering, fly-tipping, waste management offences, illegal advertising and graffiti. Deal with abandoned, untaxed and nuisance vehicles. Undertake statutory duties relating to stray dogs, dog control and dog fouling enforcement. Enforce Public Spaces Protection Orders (PSPOs), byelaws and other legislation relating to streets and open spaces. Work with partner agencies to support coordinated responses relating to homelessness and unauthorised encampments. Act as a key point of contact between council departments regarding unauthorised encampments, carrying out welfare and needs assessments where required. Conduct patrols, investigations and evidence gathering activities. Prepare case files and support enforcement action in accordance with legislation and council policy. Assist in the delivery of evening and weekend operational cover when required. Contribute to service improvement, community safety initiatives and wider council objectives. Ideal Experience Experience within enforcement, environmental services, community safety, housing, neighbourhood management, public protection or regulatory services. Knowledge of relevant legislation and enforcement procedures. Strong investigation, problem-solving and communication skills. Experience working with members of the public and managing challenging situations professionally. Ability to work independently and make sound decisions. Experience preparing reports, evidence and case documentation would be advantageous. Why Apply? This is an excellent opportunity to work within a high-profile frontline service, helping to improve local communities and deliver positive outcomes for residents and visitors alike. Application Process If you wish to apply, please respond with: An up-to-date CV Your availability / notice period Your required rate
The role Join the Waste Regulation Team in North West Wales and make a real difference protecting people and the environment. As a Hazardous Waste Officer, you will play a crucial role in ensuring hazardous waste is correctly assessed, classified and managed in line with the Hazardous Waste (Wales) Regulations 2005. This is a varied and rewarding role where no two days are the same. You will provide specialist advice on hazardous waste classification, work directly with a wide range of waste producers, and use your technical expertise to identify and address non compliance. From reviewing consignment notes and analysing laboratory data to supporting inspections and regulatory action, your work will help prevent harm and improve standards across the waste sector. Working closely with colleagues across regulation, permitting and enforcement, you will help deliver a proportionate, intelligence led approach to hazardous waste regulation. You will also contribute to developing guidance and sharing insight on emerging risks and trends. This role offers an excellent opportunity to apply specialist knowledge, build your expertise, and have a tangible impact on environmental protection and public health across Wales. Driving is essential to this role as it requires frequent travel across a wide geographical area to hazardous waste sites, stakeholder meetings, and pollution incidents, many of the locations visited are in remote or rural areas where public transport is limited or unavailable. You must hold a full and current UK driving license. As an organisation we support flexible working. You will be contracted to an NRW office within the place base / location above and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Nia Brunning at Interviews will be face to face on 25 /06/26. (details of location will be shared in advance) About us We are a team of 11, covering Anglesey, Gwynedd and Conwy. We are committed to protecting the environment and ensuring sustainable waste management practices across North West Wales. Our team works at the forefront of environmental regulation, helping businesses and communities reduce their impact and comply with legislation. Join us and make a real difference in safeguarding our natural resources for future generations. What you will do Assess compliance for non-site based hazardous waste regulation. Strategically use waste data to inform interventions/campaigns. Deliver and record hazardous waste compliance work. Take appropriate actions to collect evidence for enforcement purposes, in accordance with defined procedures. Participate in the development of team work plans. Produce required documentation to support legal action. Seek to influence customers and establish local partnerships and collaborations as opportunities arise to deliver SMNR. Respond to incidents and complaints. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post Be committed to your own development through the effective use of your personal development plan (known as Sgwrs). Required to take part in incident response activities. Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.Knowledge and experience of working as a regulator. Understanding of commercial business processes and pressures. Ability to communicate effectively with regulated business and the public, explaining issues and gaining support by influencing. Welsh Language level requirements Essential: Level A1 - Entry level Welsh language levels Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Additional Information Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills. , GRJ, GGL
Jun 12, 2026
Full time
The role Join the Waste Regulation Team in North West Wales and make a real difference protecting people and the environment. As a Hazardous Waste Officer, you will play a crucial role in ensuring hazardous waste is correctly assessed, classified and managed in line with the Hazardous Waste (Wales) Regulations 2005. This is a varied and rewarding role where no two days are the same. You will provide specialist advice on hazardous waste classification, work directly with a wide range of waste producers, and use your technical expertise to identify and address non compliance. From reviewing consignment notes and analysing laboratory data to supporting inspections and regulatory action, your work will help prevent harm and improve standards across the waste sector. Working closely with colleagues across regulation, permitting and enforcement, you will help deliver a proportionate, intelligence led approach to hazardous waste regulation. You will also contribute to developing guidance and sharing insight on emerging risks and trends. This role offers an excellent opportunity to apply specialist knowledge, build your expertise, and have a tangible impact on environmental protection and public health across Wales. Driving is essential to this role as it requires frequent travel across a wide geographical area to hazardous waste sites, stakeholder meetings, and pollution incidents, many of the locations visited are in remote or rural areas where public transport is limited or unavailable. You must hold a full and current UK driving license. As an organisation we support flexible working. You will be contracted to an NRW office within the place base / location above and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Nia Brunning at Interviews will be face to face on 25 /06/26. (details of location will be shared in advance) About us We are a team of 11, covering Anglesey, Gwynedd and Conwy. We are committed to protecting the environment and ensuring sustainable waste management practices across North West Wales. Our team works at the forefront of environmental regulation, helping businesses and communities reduce their impact and comply with legislation. Join us and make a real difference in safeguarding our natural resources for future generations. What you will do Assess compliance for non-site based hazardous waste regulation. Strategically use waste data to inform interventions/campaigns. Deliver and record hazardous waste compliance work. Take appropriate actions to collect evidence for enforcement purposes, in accordance with defined procedures. Participate in the development of team work plans. Produce required documentation to support legal action. Seek to influence customers and establish local partnerships and collaborations as opportunities arise to deliver SMNR. Respond to incidents and complaints. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post Be committed to your own development through the effective use of your personal development plan (known as Sgwrs). Required to take part in incident response activities. Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.Knowledge and experience of working as a regulator. Understanding of commercial business processes and pressures. Ability to communicate effectively with regulated business and the public, explaining issues and gaining support by influencing. Welsh Language level requirements Essential: Level A1 - Entry level Welsh language levels Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Additional Information Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills. , GRJ, GGL
Complaints Reviews Officer Location: East London Rate: £32 per hour Umbrella Contract: 3-6 Month Ongoing Contract Hours: Monday to Friday, 9:00am - 5:00pm Working Pattern: Hybrid Working (3-4 Days per Week in the Office)Complaints Reviews Officer - Local AuthorityWe are currently recruiting for an experienced Complaints Reviews Officer to join a busy Local Authority team in East London on an ongoing contract basis.This is an excellent opportunity for a complaints professional with experience investigating complex complaints, conducting reviews, and producing high-quality responses within a local authority, housing, public sector, or customer service environment.The RoleYou will be responsible for managing and reviewing complex complaints, ensuring that investigations are conducted thoroughly, fairly, and in line with corporate policies, procedures, and statutory requirements.Working closely with service departments and senior stakeholders, you will provide independent complaint reviews, identify service improvements, and help ensure excellent customer outcomes.Key Responsibilities Investigate and review complex complaints and escalated cases. Prepare detailed complaint responses and review reports. Ensure complaints are handled in accordance with corporate procedures and timescales. Liaise with service managers and stakeholders to gather evidence and information. Identify service failures and make recommendations for improvement. Monitor complaint trends and contribute to service improvement initiatives. Maintain accurate case records and management information. Support responses to Ombudsman enquiries where required. Ensure high standards of customer service and complaint resolution. Essential Experience Experience managing complaints within a local authority, housing association, public sector, or regulated environment. Strong complaint investigation and case review experience. Excellent report writing and written communication skills. Experience handling complex and sensitive customer issues. Ability to analyse information and make evidence-based decisions. Strong organisational skills with the ability to manage a busy caseload. Knowledge & Skills Understanding of complaints handling procedures and best practice. Ability to produce high-quality written responses and reports. Strong attention to detail and analytical skills. Excellent stakeholder management and communication abilities. Ability to work independently and meet strict deadlines Please note: This is an urgent requirement and applications will be reviewed as they are received. The vacancy may close at short notice.
Jun 12, 2026
Seasonal
Complaints Reviews Officer Location: East London Rate: £32 per hour Umbrella Contract: 3-6 Month Ongoing Contract Hours: Monday to Friday, 9:00am - 5:00pm Working Pattern: Hybrid Working (3-4 Days per Week in the Office)Complaints Reviews Officer - Local AuthorityWe are currently recruiting for an experienced Complaints Reviews Officer to join a busy Local Authority team in East London on an ongoing contract basis.This is an excellent opportunity for a complaints professional with experience investigating complex complaints, conducting reviews, and producing high-quality responses within a local authority, housing, public sector, or customer service environment.The RoleYou will be responsible for managing and reviewing complex complaints, ensuring that investigations are conducted thoroughly, fairly, and in line with corporate policies, procedures, and statutory requirements.Working closely with service departments and senior stakeholders, you will provide independent complaint reviews, identify service improvements, and help ensure excellent customer outcomes.Key Responsibilities Investigate and review complex complaints and escalated cases. Prepare detailed complaint responses and review reports. Ensure complaints are handled in accordance with corporate procedures and timescales. Liaise with service managers and stakeholders to gather evidence and information. Identify service failures and make recommendations for improvement. Monitor complaint trends and contribute to service improvement initiatives. Maintain accurate case records and management information. Support responses to Ombudsman enquiries where required. Ensure high standards of customer service and complaint resolution. Essential Experience Experience managing complaints within a local authority, housing association, public sector, or regulated environment. Strong complaint investigation and case review experience. Excellent report writing and written communication skills. Experience handling complex and sensitive customer issues. Ability to analyse information and make evidence-based decisions. Strong organisational skills with the ability to manage a busy caseload. Knowledge & Skills Understanding of complaints handling procedures and best practice. Ability to produce high-quality written responses and reports. Strong attention to detail and analytical skills. Excellent stakeholder management and communication abilities. Ability to work independently and meet strict deadlines Please note: This is an urgent requirement and applications will be reviewed as they are received. The vacancy may close at short notice.
Our client, a well-established and highly respected provider within the social housing and property services sector, is seeking an experienced Tenant Liaison Officer to join their growing team. This is an excellent opportunity for a customer-focused professional who is passionate about resident engagement and delivering exceptional service throughout planned maintenance, refurbishment, and regeneration projects. The Role As Tenant Liaison Officer, you will act as the key point of contact between residents, site teams, and stakeholders, ensuring clear communication and a positive customer experience throughout the duration of works. You will play a vital role in building trust with residents, managing expectations, and helping projects run smoothly with minimal disruption. Key Responsibilities Serve as the primary contact for tenants and residents before, during, and after planned works. Build and maintain positive relationships with residents, addressing concerns and resolving issues promptly. Keep residents informed of project timelines, progress updates, and any changes to planned works. Conduct pre-start visits, resident consultations, and customer satisfaction surveys. Support vulnerable residents and ensure any additional needs are identified and accommodated. Work closely with site managers, contractors, and housing teams to facilitate access and resolve resident concerns. Investigate and manage complaints, ensuring a high standard of customer care at all times. Maintain accurate records of resident interactions, feedback, and project communications. Assist in achieving resident satisfaction and customer service performance targets. Candidate Requirements Previous experience in a Tenant Liaison Officer, Resident Liaison Officer, Housing Officer, Customer Service, or similar customer-facing role. Experience working within social housing, planned maintenance, refurbishment, repairs, or construction environments. Excellent communication, relationship-building, and conflict-resolution skills. Ability to engage effectively with residents from diverse backgrounds. Strong organisational and administrative skills. Proficiency in Microsoft Office applications. Full UK driving licence essential Desirable Knowledge of social housing maintenance programmes, retrofit, decarbonisation, or regeneration projects. Experience supporting vulnerable residents and community engagement initiatives. Relevant housing, customer service, or resident engagement qualifications. If you are an empathetic and proactive professional with a passion for resident engagement and customer service excellence, we would love to hear from you.
Jun 12, 2026
Contractor
Our client, a well-established and highly respected provider within the social housing and property services sector, is seeking an experienced Tenant Liaison Officer to join their growing team. This is an excellent opportunity for a customer-focused professional who is passionate about resident engagement and delivering exceptional service throughout planned maintenance, refurbishment, and regeneration projects. The Role As Tenant Liaison Officer, you will act as the key point of contact between residents, site teams, and stakeholders, ensuring clear communication and a positive customer experience throughout the duration of works. You will play a vital role in building trust with residents, managing expectations, and helping projects run smoothly with minimal disruption. Key Responsibilities Serve as the primary contact for tenants and residents before, during, and after planned works. Build and maintain positive relationships with residents, addressing concerns and resolving issues promptly. Keep residents informed of project timelines, progress updates, and any changes to planned works. Conduct pre-start visits, resident consultations, and customer satisfaction surveys. Support vulnerable residents and ensure any additional needs are identified and accommodated. Work closely with site managers, contractors, and housing teams to facilitate access and resolve resident concerns. Investigate and manage complaints, ensuring a high standard of customer care at all times. Maintain accurate records of resident interactions, feedback, and project communications. Assist in achieving resident satisfaction and customer service performance targets. Candidate Requirements Previous experience in a Tenant Liaison Officer, Resident Liaison Officer, Housing Officer, Customer Service, or similar customer-facing role. Experience working within social housing, planned maintenance, refurbishment, repairs, or construction environments. Excellent communication, relationship-building, and conflict-resolution skills. Ability to engage effectively with residents from diverse backgrounds. Strong organisational and administrative skills. Proficiency in Microsoft Office applications. Full UK driving licence essential Desirable Knowledge of social housing maintenance programmes, retrofit, decarbonisation, or regeneration projects. Experience supporting vulnerable residents and community engagement initiatives. Relevant housing, customer service, or resident engagement qualifications. If you are an empathetic and proactive professional with a passion for resident engagement and customer service excellence, we would love to hear from you.
Good Afternoon, I am currently representing Slough Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Neighbourhood Admin/Officer this role will be: 25 Windsor Road, Slough, Berkshire, SL1 2EJ, 2 days remote, 3 days in the office The right candidate will: Provide a comprehensive office management function including (but not limited to): supporting the administration of complaints and enquiries, post and stationery, taking telephone messages for staff, ensuring all written correspondence is dealt with by the correct officer in the correct timescales, manage the diaries of officers, fob and key management, maintenance of electronic records, administration related to lone worker devices. Raising of Purchase Orders and ensuring invoices are checked and paid. Gain access to properties to allow Slough Borough Council to exercise its duty as a landlord to inspect all gas and electricity supply to council-owned homes; and preparation and research to assist in collating and organising documentation for tenancy and ASB enforcement. Lead on preparing and completing all paperwork associated with signing up tenants to new tenancies. This includes arranging and conducting viewings, meeting with new tenants to complete relevant paperwork, carrying out identity checks and ensuring that the first period of rent is paid in advance of the tenancy being signed. We require the following: Experience of using databases and computers. Experience of writing correspondence and creating reports. Comprehensive understanding of Neighbourhood Services objectives. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Jun 12, 2026
Contractor
Good Afternoon, I am currently representing Slough Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Neighbourhood Admin/Officer this role will be: 25 Windsor Road, Slough, Berkshire, SL1 2EJ, 2 days remote, 3 days in the office The right candidate will: Provide a comprehensive office management function including (but not limited to): supporting the administration of complaints and enquiries, post and stationery, taking telephone messages for staff, ensuring all written correspondence is dealt with by the correct officer in the correct timescales, manage the diaries of officers, fob and key management, maintenance of electronic records, administration related to lone worker devices. Raising of Purchase Orders and ensuring invoices are checked and paid. Gain access to properties to allow Slough Borough Council to exercise its duty as a landlord to inspect all gas and electricity supply to council-owned homes; and preparation and research to assist in collating and organising documentation for tenancy and ASB enforcement. Lead on preparing and completing all paperwork associated with signing up tenants to new tenancies. This includes arranging and conducting viewings, meeting with new tenants to complete relevant paperwork, carrying out identity checks and ensuring that the first period of rent is paid in advance of the tenancy being signed. We require the following: Experience of using databases and computers. Experience of writing correspondence and creating reports. Comprehensive understanding of Neighbourhood Services objectives. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Overview: One of my local government clients is seeking a Complaint Service Improvement Officer to support the Community Services Directorate. This role is responsible for managing customer complaints, MP and Member enquiries, statutory requests, and leading service improvement initiatives across the department. Key Responsibilities: Handle all customer complaints, MP enquiries, Member enquiries and statutory enquiries including FOI, EIR and Data Protection requests. Lead and initiate service improvement work within the Directorate. Support and deliver project work and administrative duties for the Community Services Directorate. Analyse, allocate, administer and collate all representations, including Ombudsman cases, for the Directorate and Departmental Management Team. Produce departmental procedures and ensure compliance with corporate processes. Manage and coordinate FOI, EIR and Data Protection requests, ensuring legislative requirements are met. Research best practice and recommend process and service improvements to managers and senior stakeholders. Requirements: Experience in complaints handling within a public sector or regulated environment. Strong understanding of FOI, EIR, Data Protection and statutory enquiry processes. Excellent written communication, analytical skills and attention to detail. Ability to prioritise work, manage caseloads and meet deadlines. Strong stakeholder management and ability to work with senior teams. Experience implementing service improvements or process changes. If interested in this role please send your CV to Jahker Miah at Coyle Personnel Ltd.
Jun 12, 2026
Contractor
Overview: One of my local government clients is seeking a Complaint Service Improvement Officer to support the Community Services Directorate. This role is responsible for managing customer complaints, MP and Member enquiries, statutory requests, and leading service improvement initiatives across the department. Key Responsibilities: Handle all customer complaints, MP enquiries, Member enquiries and statutory enquiries including FOI, EIR and Data Protection requests. Lead and initiate service improvement work within the Directorate. Support and deliver project work and administrative duties for the Community Services Directorate. Analyse, allocate, administer and collate all representations, including Ombudsman cases, for the Directorate and Departmental Management Team. Produce departmental procedures and ensure compliance with corporate processes. Manage and coordinate FOI, EIR and Data Protection requests, ensuring legislative requirements are met. Research best practice and recommend process and service improvements to managers and senior stakeholders. Requirements: Experience in complaints handling within a public sector or regulated environment. Strong understanding of FOI, EIR, Data Protection and statutory enquiry processes. Excellent written communication, analytical skills and attention to detail. Ability to prioritise work, manage caseloads and meet deadlines. Strong stakeholder management and ability to work with senior teams. Experience implementing service improvements or process changes. If interested in this role please send your CV to Jahker Miah at Coyle Personnel Ltd.
