Pay: 30,000.00- 33,000.00 per year Job description: Resident Liaison Officer / RLO NW London We are seeking a dedicated Resident Liaison Officer / RLO to join the team to perform continuous improvement of services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. You must be customer focused and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience. Requirements: Experience of working within a Resident liaison officer / RLO environment is essential Previous experience of working within Social Housing, Local Authorities or Registered Housing Providers is desirable Knowledge of Planned Works is desirable Salary: 30,000 - 33,000
May 15, 2026
Full time
Pay: 30,000.00- 33,000.00 per year Job description: Resident Liaison Officer / RLO NW London We are seeking a dedicated Resident Liaison Officer / RLO to join the team to perform continuous improvement of services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. You must be customer focused and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience. Requirements: Experience of working within a Resident liaison officer / RLO environment is essential Previous experience of working within Social Housing, Local Authorities or Registered Housing Providers is desirable Knowledge of Planned Works is desirable Salary: 30,000 - 33,000
Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.
May 15, 2026
Full time
Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.
Job Role - Interim Compliance Manager Location - Buxton Daily Rates - £350 - £450.00 Job Type - Contract 6 - 9 Months About the Role We are seeking an experienced Interim Compliance Manager to join our clients Housing Association Group at a critical time. Reporting to the Director of Governance / Head of Risk & Assurance , you will play a key role in ensuring the Group meets its statutory, regulatory and contractual obligations across all areas of compliance. This is a hands-on role, ideal for a confident interim who can quickly assess current arrangements, provide assurance to senior leaders, and drive improvements where required. Key Responsibilities Lead and oversee compliance across core areas including Health & Safety, Building Safety, Gas, Electrical, Fire, Asbestos, and Water Hygiene Ensure compliance with the Regulator of Social Housing , relevant legislation, and sector best practice Review, maintain, and improve compliance frameworks, policies, and reporting mechanisms Provide clear assurance reporting to Executive Team, Boards, and Committees Identify compliance gaps and risks, developing and implementing mitigation plans Support internal audits, external inspections, and regulatory reviews Work closely with asset management, housing, and governance teams across the Group Manage and support compliance officers or specialist contractors as required About You Proven experience in a Compliance Manager or senior compliance role within social housing or a similarly regulated environment Strong working knowledge of housing regulation and health & safety compliance Demonstrable experience providing assurance at senior management and Board level Confident operating in an interim capacity, able to quickly understand complex organisations Excellent stakeholder management, communication, and report-writing skills Relevant professional qualification (e.g. NEBOSH, IOSH, IRM) desirable but not essential
May 15, 2026
Contractor
Job Role - Interim Compliance Manager Location - Buxton Daily Rates - £350 - £450.00 Job Type - Contract 6 - 9 Months About the Role We are seeking an experienced Interim Compliance Manager to join our clients Housing Association Group at a critical time. Reporting to the Director of Governance / Head of Risk & Assurance , you will play a key role in ensuring the Group meets its statutory, regulatory and contractual obligations across all areas of compliance. This is a hands-on role, ideal for a confident interim who can quickly assess current arrangements, provide assurance to senior leaders, and drive improvements where required. Key Responsibilities Lead and oversee compliance across core areas including Health & Safety, Building Safety, Gas, Electrical, Fire, Asbestos, and Water Hygiene Ensure compliance with the Regulator of Social Housing , relevant legislation, and sector best practice Review, maintain, and improve compliance frameworks, policies, and reporting mechanisms Provide clear assurance reporting to Executive Team, Boards, and Committees Identify compliance gaps and risks, developing and implementing mitigation plans Support internal audits, external inspections, and regulatory reviews Work closely with asset management, housing, and governance teams across the Group Manage and support compliance officers or specialist contractors as required About You Proven experience in a Compliance Manager or senior compliance role within social housing or a similarly regulated environment Strong working knowledge of housing regulation and health & safety compliance Demonstrable experience providing assurance at senior management and Board level Confident operating in an interim capacity, able to quickly understand complex organisations Excellent stakeholder management, communication, and report-writing skills Relevant professional qualification (e.g. NEBOSH, IOSH, IRM) desirable but not essential
Morgan Sindall Property Services
Welwyn, Hertfordshire
Permanent - Full Time We're looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects. You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required. About the Role As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices. You'll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives. You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role. About You We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You'll need to be computer-literate and comfortable updating project trackers. Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you'll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.
May 15, 2026
Full time
Permanent - Full Time We're looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects. You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required. About the Role As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices. You'll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives. You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role. About You We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You'll need to be computer-literate and comfortable updating project trackers. Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you'll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.
LB RICHMOND UPON THAMES AND LB WANDSWORTH
Wandsworth, London
Job Title - FM Workplace Technician Salary Range - £32,841 - £39,798 per annum Permanent - Fulltime Location - Wandsworth Town Hall, room 217, SW18 2PU Essential information-Shift time is 2pm - 10pm, Monday to Friday. This shift may change according to business need with notice. We are looking for a FM Workplace Technician, with a proven track record of delivery across a multi-site environment, able to complete a diverse non- housing estate. This is a dynamic service that brings a fresh approach to Facilities Management with the team operating across both Richmond and Wandsworth Councils bringing a unique employment opportunity. This is a great role for anybody with entry level experience and with the willingness to learn and develop in progressive manner. About the role You will be to supporting the FM Hard Services function in the delivery of compliant building services to all Wandsworth and Richmond Council Better Service Partnership properties. To provide a mobile first response to non-technical Planned Maintenance and Reactive. Maintenance tasks: Driving around to different core sites to provide support in opening and closing these sites Assisting with wedding ceremonies in making sure that the wedding party has positive experience Providing support in council meeting ensuring that microphones and AV systems are set up prior to the meeting. Having a positive can-do attitude towards work and being able to work as part of a team Essential Qualifications, Skills and Experience: You need to be experienced working as a Premises Manager, Premises Officer, Workplace Technician or a similar role You need to be experienced in delivering FM Building Services You must be able to work with integrated FM contractors and supply chain partners You must the ability to identify pragmatic solutions to operational problems You need to be able to organise and prioritise own workload to meet tight deadlines. Indicative Recruitment Timeline: Closing Date: Sunday 17th May 2026. Shortlisting Date: W/C 18th May 2026. Interview Date: TBC. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
May 15, 2026
Full time
Job Title - FM Workplace Technician Salary Range - £32,841 - £39,798 per annum Permanent - Fulltime Location - Wandsworth Town Hall, room 217, SW18 2PU Essential information-Shift time is 2pm - 10pm, Monday to Friday. This shift may change according to business need with notice. We are looking for a FM Workplace Technician, with a proven track record of delivery across a multi-site environment, able to complete a diverse non- housing estate. This is a dynamic service that brings a fresh approach to Facilities Management with the team operating across both Richmond and Wandsworth Councils bringing a unique employment opportunity. This is a great role for anybody with entry level experience and with the willingness to learn and develop in progressive manner. About the role You will be to supporting the FM Hard Services function in the delivery of compliant building services to all Wandsworth and Richmond Council Better Service Partnership properties. To provide a mobile first response to non-technical Planned Maintenance and Reactive. Maintenance tasks: Driving around to different core sites to provide support in opening and closing these sites Assisting with wedding ceremonies in making sure that the wedding party has positive experience Providing support in council meeting ensuring that microphones and AV systems are set up prior to the meeting. Having a positive can-do attitude towards work and being able to work as part of a team Essential Qualifications, Skills and Experience: You need to be experienced working as a Premises Manager, Premises Officer, Workplace Technician or a similar role You need to be experienced in delivering FM Building Services You must be able to work with integrated FM contractors and supply chain partners You must the ability to identify pragmatic solutions to operational problems You need to be able to organise and prioritise own workload to meet tight deadlines. Indicative Recruitment Timeline: Closing Date: Sunday 17th May 2026. Shortlisting Date: W/C 18th May 2026. Interview Date: TBC. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Permanent - Full Time - 40 Hours An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team. Working out of our Halifax office within a wider delivery team and responsible to the Customer Care Manager, you will support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. You will oversee the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare. You will be responsible for maintaining accurate and up-to-date records on the CRM system, supporting project administration, and building positive working relationships with residents, leaseholders, and key stakeholders. We are looking for an experienced Resident Liaison Officer who is organised, proactive, and confident in engaging with residents and stakeholders. You will have a proven track record of managing workloads across planned maintenance programmes and a good understanding of internal and external delivery programmes. You will be an excellent communicator with strong customer service and administrative skills. In addition, you will be comfortable in the use of Microsoft Office, and ideally with some experience of EasyBop systems. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
May 15, 2026
Full time
Permanent - Full Time - 40 Hours An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team. Working out of our Halifax office within a wider delivery team and responsible to the Customer Care Manager, you will support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. You will oversee the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare. You will be responsible for maintaining accurate and up-to-date records on the CRM system, supporting project administration, and building positive working relationships with residents, leaseholders, and key stakeholders. We are looking for an experienced Resident Liaison Officer who is organised, proactive, and confident in engaging with residents and stakeholders. You will have a proven track record of managing workloads across planned maintenance programmes and a good understanding of internal and external delivery programmes. You will be an excellent communicator with strong customer service and administrative skills. In addition, you will be comfortable in the use of Microsoft Office, and ideally with some experience of EasyBop systems. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
1 year Contract, Hybrid working JOB PURPOSE: Liability investigations including travel to and from site meetings and case management of personal injury claims in accordance with the Ministry of Justice Civil Procedures Rules to deliver effective and efficient financial outcomes. This includes determination of legal liability, assessment of damages and communication / negotiation with third party legal representatives utilising the MOJ claims portal. It is acknowledged that as prior experience working in law is not essential for this role, training will provided on claims handling and the areas of law. Initially this will focus on Property/Housing claims and Highways claims with the view to expand knowledge further in due course. We are committed to the development of the Insurance Officer and we would seek to ensure that they have the adequate training and experience to progress to a Senior Insurance Officer (Grade E) through the appraisal process and diversity of claims experience. DESCRIPTION OF DUTIES: Determining if the appropriate legal protocol has been met by solicitors or litigants in person and communication of those findings within the timescales set under the Civil Procedure rules To ensure claims are registered with CRIF and Compensation Recovery Unit (CRU) and that CRU updated upon settlement or closure of the case. Undertake timely investigations to determine acceptance or denial of legal liability in accordance with the timeframes determined by the Civil Procedure Rules and any other Ministry of Justice guidelines. Gather suitable evidential documents to both support effective and efficient claims handling and to enable compliance with the disclosure requirements of the Civil Procedure Rules and any other Ministry of Justice guidelines. Take, prepare and obtain signed witness statements suitable for subsequent disclosure & exchange in accordance with Civil Procedure Rules and any other Ministry of Justice guidelines. Communicate and negotiate effectively and efficiently both in writing and verbally with third party solicitors and other legal representatives both for the settlement of damages and legal costs. Document preparation and personal advocacy at small claims court, infant settlement hearings and higher Courts in person and / or in conjunction with solicitors and barristers as required. Oversee and scrutinise the work of external solicitors and barristers involved in trial preparation. To act at all times within formal authority limits to be set and reviewed by the Tri-Borough Insurance Manager or Tri-Borough Principal Claims Officer. Keep abreast of relevant regulations, legislation and legal case law. To be able to communicate effectively both by telephone and direct contact in order to liaise with officers of the company, members of the public, tenants, outside organisations and company employees so as to give advice and assistance where possible and to negotiate in the settlement of claims Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
May 15, 2026
Contractor
1 year Contract, Hybrid working JOB PURPOSE: Liability investigations including travel to and from site meetings and case management of personal injury claims in accordance with the Ministry of Justice Civil Procedures Rules to deliver effective and efficient financial outcomes. This includes determination of legal liability, assessment of damages and communication / negotiation with third party legal representatives utilising the MOJ claims portal. It is acknowledged that as prior experience working in law is not essential for this role, training will provided on claims handling and the areas of law. Initially this will focus on Property/Housing claims and Highways claims with the view to expand knowledge further in due course. We are committed to the development of the Insurance Officer and we would seek to ensure that they have the adequate training and experience to progress to a Senior Insurance Officer (Grade E) through the appraisal process and diversity of claims experience. DESCRIPTION OF DUTIES: Determining if the appropriate legal protocol has been met by solicitors or litigants in person and communication of those findings within the timescales set under the Civil Procedure rules To ensure claims are registered with CRIF and Compensation Recovery Unit (CRU) and that CRU updated upon settlement or closure of the case. Undertake timely investigations to determine acceptance or denial of legal liability in accordance with the timeframes determined by the Civil Procedure Rules and any other Ministry of Justice guidelines. Gather suitable evidential documents to both support effective and efficient claims handling and to enable compliance with the disclosure requirements of the Civil Procedure Rules and any other Ministry of Justice guidelines. Take, prepare and obtain signed witness statements suitable for subsequent disclosure & exchange in accordance with Civil Procedure Rules and any other Ministry of Justice guidelines. Communicate and negotiate effectively and efficiently both in writing and verbally with third party solicitors and other legal representatives both for the settlement of damages and legal costs. Document preparation and personal advocacy at small claims court, infant settlement hearings and higher Courts in person and / or in conjunction with solicitors and barristers as required. Oversee and scrutinise the work of external solicitors and barristers involved in trial preparation. To act at all times within formal authority limits to be set and reviewed by the Tri-Borough Insurance Manager or Tri-Borough Principal Claims Officer. Keep abreast of relevant regulations, legislation and legal case law. To be able to communicate effectively both by telephone and direct contact in order to liaise with officers of the company, members of the public, tenants, outside organisations and company employees so as to give advice and assistance where possible and to negotiate in the settlement of claims Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Job Title : Housing Reviews Officer Location : Remote Contract Type : Temporary (4 weeks) Salary : 25- 29 per hour (DOE) Hours: 15 hours per week About Us Connect2Dorset is the managed service provider for Dorset Council, supplying high-quality temporary, contract, and interim staffing solutions across various departments. We are proud to be an ethical, trustworthy, and caring organisation. About the Role We are seeking an experienced Housing Reviews Officer to join Dorset Council on a fully remote, home-based basis (15 hours per week). This role involves carrying out statutory housing reviews under Parts VI and VII of the Housing Act 1996. The successful candidate will have strong experience undertaking Section 202 reviews within a Local Authority setting and will be confident drafting detailed, legally robust decision letters. You will apply up-to-date legislation, statutory guidance, case law, and council policy to ensure high-quality, well-reasoned review decisions that are clearly communicated in plain English. This is a short-term temporary contract for 6 weeks, offering an opportunity to support the Council in delivering fair and legally compliant housing review decisions. Key Responsibilities Carry out statutory reviews under Parts VI and VII of the Housing Act 1996. Ensure full compliance with statutory requirements relating to Section 202 Reviews and Section 204 Appeals. Apply detailed knowledge of homelessness legislation including the Housing Act 1996 (as amended), the Homelessness Act 2002, the Localism Act 2011, and the Homelessness Reduction Act 2017. Maintain up-to-date knowledge of relevant case law and its impact on statutory housing decisions. Interpret and apply Dorset Council's housing allocation policies and strategies within review decisions. Draft detailed, fully reasoned, and legally compliant decision letters capable of withstanding further legal challenge. Communicate complex legal concepts clearly and effectively in plain English to applicants. Scrutinise case files and identify any further enquiries required prior to completing reviews. Carry out relevant enquiries and maintain accurate and comprehensive case notes. Review client information using the Council's housing management system (Huume). Negotiate calmly and objectively with distressed or dissatisfied applicants to achieve fair outcomes. Utilise Microsoft Office and other IT systems effectively in the production and management of review documentation. Qualifications and Skills Minimum of 2 years' experience undertaking Part VI and Part VII statutory housing reviews within a Local Authority setting. Strong working knowledge of homelessness legislation, statutory guidance, and case law. Demonstrable experience drafting robust Section 202 review decision letters. Excellent written communication skills, with the ability to produce detailed, legally sound decisions. Ability to interpret legislation and apply it accurately in complex housing cases. Strong analytical skills with attention to detail. Experience reviewing housing case management systems (Huume desirable). Confident handling challenging conversations with professionalism and empathy. Advanced IT skills, including Microsoft Office applications. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
May 15, 2026
Seasonal
Job Title : Housing Reviews Officer Location : Remote Contract Type : Temporary (4 weeks) Salary : 25- 29 per hour (DOE) Hours: 15 hours per week About Us Connect2Dorset is the managed service provider for Dorset Council, supplying high-quality temporary, contract, and interim staffing solutions across various departments. We are proud to be an ethical, trustworthy, and caring organisation. About the Role We are seeking an experienced Housing Reviews Officer to join Dorset Council on a fully remote, home-based basis (15 hours per week). This role involves carrying out statutory housing reviews under Parts VI and VII of the Housing Act 1996. The successful candidate will have strong experience undertaking Section 202 reviews within a Local Authority setting and will be confident drafting detailed, legally robust decision letters. You will apply up-to-date legislation, statutory guidance, case law, and council policy to ensure high-quality, well-reasoned review decisions that are clearly communicated in plain English. This is a short-term temporary contract for 6 weeks, offering an opportunity to support the Council in delivering fair and legally compliant housing review decisions. Key Responsibilities Carry out statutory reviews under Parts VI and VII of the Housing Act 1996. Ensure full compliance with statutory requirements relating to Section 202 Reviews and Section 204 Appeals. Apply detailed knowledge of homelessness legislation including the Housing Act 1996 (as amended), the Homelessness Act 2002, the Localism Act 2011, and the Homelessness Reduction Act 2017. Maintain up-to-date knowledge of relevant case law and its impact on statutory housing decisions. Interpret and apply Dorset Council's housing allocation policies and strategies within review decisions. Draft detailed, fully reasoned, and legally compliant decision letters capable of withstanding further legal challenge. Communicate complex legal concepts clearly and effectively in plain English to applicants. Scrutinise case files and identify any further enquiries required prior to completing reviews. Carry out relevant enquiries and maintain accurate and comprehensive case notes. Review client information using the Council's housing management system (Huume). Negotiate calmly and objectively with distressed or dissatisfied applicants to achieve fair outcomes. Utilise Microsoft Office and other IT systems effectively in the production and management of review documentation. Qualifications and Skills Minimum of 2 years' experience undertaking Part VI and Part VII statutory housing reviews within a Local Authority setting. Strong working knowledge of homelessness legislation, statutory guidance, and case law. Demonstrable experience drafting robust Section 202 review decision letters. Excellent written communication skills, with the ability to produce detailed, legally sound decisions. Ability to interpret legislation and apply it accurately in complex housing cases. Strong analytical skills with attention to detail. Experience reviewing housing case management systems (Huume desirable). Confident handling challenging conversations with professionalism and empathy. Advanced IT skills, including Microsoft Office applications. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Eden Brown are seeking a highly efficient Independent Living Officer for a 3 month contract situated in Crewe The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
May 15, 2026
Contractor
Eden Brown are seeking a highly efficient Independent Living Officer for a 3 month contract situated in Crewe The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
As a Housing Officer in the public sector, you will play a crucial role in managing housing services and ensuring excellent service delivery to residents. This temporary position offers an opportunity to make a tangible difference in the community. Client Details This organisation operates within the public sector and is dedicated to providing comprehensive housing services to its community. As a medium-sized entity, it is committed to maintaining efficient property management and ensuring resident satisfaction. Description Manage a portfolio of properties and ensure compliance with housing regulations and standards. Handle tenancy agreements, including setting up, renewing, and ending tenancies. Address tenant queries and concerns, providing effective resolutions in a timely manner. Conduct property inspections to ensure maintenance and safety standards are upheld. Collaborate with external agencies and support services to assist tenants in need. Manage rent collection and address arrears professionally and sensitively. Prepare reports and maintain accurate records of housing activities and tenant interactions. Ensure all activities align with the organisation's policies and legal requirements. Profile A successful Housing Officer should have: Experience in property management or a related field within the public sector. Knowledge of housing legislation and tenancy regulations. Strong communication and interpersonal skills for tenant and stakeholder engagement. Ability to resolve conflicts and manage challenging situations effectively. Excellent organisational skills to manage multiple properties and tasks. Proficiency in using property management software or similar systems. A commitment to delivering high-quality housing services. Job Offer Competitive hourly pay rate between 15.00 and 19.00, based on experience. Temporary position offering flexibility and valuable public sector experience. Opportunity to work in Ipswich, contributing to the local community. Supportive work environment focused on professional growth. If you are passionate about making a positive impact in the housing sector and have the required skills, we encourage you to apply today!
May 15, 2026
Seasonal
As a Housing Officer in the public sector, you will play a crucial role in managing housing services and ensuring excellent service delivery to residents. This temporary position offers an opportunity to make a tangible difference in the community. Client Details This organisation operates within the public sector and is dedicated to providing comprehensive housing services to its community. As a medium-sized entity, it is committed to maintaining efficient property management and ensuring resident satisfaction. Description Manage a portfolio of properties and ensure compliance with housing regulations and standards. Handle tenancy agreements, including setting up, renewing, and ending tenancies. Address tenant queries and concerns, providing effective resolutions in a timely manner. Conduct property inspections to ensure maintenance and safety standards are upheld. Collaborate with external agencies and support services to assist tenants in need. Manage rent collection and address arrears professionally and sensitively. Prepare reports and maintain accurate records of housing activities and tenant interactions. Ensure all activities align with the organisation's policies and legal requirements. Profile A successful Housing Officer should have: Experience in property management or a related field within the public sector. Knowledge of housing legislation and tenancy regulations. Strong communication and interpersonal skills for tenant and stakeholder engagement. Ability to resolve conflicts and manage challenging situations effectively. Excellent organisational skills to manage multiple properties and tasks. Proficiency in using property management software or similar systems. A commitment to delivering high-quality housing services. Job Offer Competitive hourly pay rate between 15.00 and 19.00, based on experience. Temporary position offering flexibility and valuable public sector experience. Opportunity to work in Ipswich, contributing to the local community. Supportive work environment focused on professional growth. If you are passionate about making a positive impact in the housing sector and have the required skills, we encourage you to apply today!
Resident Liaison Officer (RLO) Birmingham £19.05 per hour Ongoing Contract We are currently recruiting for an experienced Resident Liaison Officer to support a planned works programme within the social housing sector, focusing on kitchen and bathroom surveys across Birmingham. This is an excellent opportunity for someone with strong customer service skills and previous experience working within social housing, planned maintenance or refurbishment environments. Requirements: Previous experience as a Resident Liaison Officer or in a similar customer-facing role within social housing Strong communication and organisational skills Ability to build positive relationships with residents and contractors Full UK driving licence For more information or to apply, please submit your CV today. Alternatively, you can call Kay directly on (phone number removed).
May 15, 2026
Contractor
Resident Liaison Officer (RLO) Birmingham £19.05 per hour Ongoing Contract We are currently recruiting for an experienced Resident Liaison Officer to support a planned works programme within the social housing sector, focusing on kitchen and bathroom surveys across Birmingham. This is an excellent opportunity for someone with strong customer service skills and previous experience working within social housing, planned maintenance or refurbishment environments. Requirements: Previous experience as a Resident Liaison Officer or in a similar customer-facing role within social housing Strong communication and organisational skills Ability to build positive relationships with residents and contractors Full UK driving licence For more information or to apply, please submit your CV today. Alternatively, you can call Kay directly on (phone number removed).
Resident Liaison Officer East London 35,000 - 37,000 + Small Car Allowance / Company Van Start Date: Mid-June We are currently seeking an experienced and customer-focused Resident Liaison Officer to join a planned works team delivering electrical sub-main upgrades across a residential portfolio in East London. This is a site-based role covering approximately 20 occupied residential blocks, all located within walking distance of each other, making this a highly manageable and community-focused patch. Key Responsibilities Act as the main point of contact for residents throughout the works programme Build and maintain positive relationships with tenants, leaseholders, and site teams Provide clear communication regarding programme dates, access requirements, and project updates Arrange and coordinate resident access appointments Manage resident queries, concerns, and complaints professionally and efficiently Carry out pre-start meetings, door knocking, and resident consultations Maintain accurate records of resident communications and access outcomes Work closely with site managers, supervisors, and client representatives to ensure smooth delivery of works Support vulnerable residents and ensure customer satisfaction is maintained throughout the programme About the Project Electrical sub-main upgrade programme Approximately 20 residential blocks All sites situated within close proximity in East London Occupied properties with a strong focus on customer care and communication Requirements Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment Excellent communication and interpersonal skills Strong organisational ability and attention to detail Ability to handle challenging situations calmly and professionally Full UK driving licence preferred Package Salary: 35,000 - 37,000 Small car allowance or company van Long-term opportunity with immediate pipeline of works Supportive and established delivery team Start date is targeted for mid-June, with interviews taking place shortly.
May 15, 2026
Full time
Resident Liaison Officer East London 35,000 - 37,000 + Small Car Allowance / Company Van Start Date: Mid-June We are currently seeking an experienced and customer-focused Resident Liaison Officer to join a planned works team delivering electrical sub-main upgrades across a residential portfolio in East London. This is a site-based role covering approximately 20 occupied residential blocks, all located within walking distance of each other, making this a highly manageable and community-focused patch. Key Responsibilities Act as the main point of contact for residents throughout the works programme Build and maintain positive relationships with tenants, leaseholders, and site teams Provide clear communication regarding programme dates, access requirements, and project updates Arrange and coordinate resident access appointments Manage resident queries, concerns, and complaints professionally and efficiently Carry out pre-start meetings, door knocking, and resident consultations Maintain accurate records of resident communications and access outcomes Work closely with site managers, supervisors, and client representatives to ensure smooth delivery of works Support vulnerable residents and ensure customer satisfaction is maintained throughout the programme About the Project Electrical sub-main upgrade programme Approximately 20 residential blocks All sites situated within close proximity in East London Occupied properties with a strong focus on customer care and communication Requirements Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment Excellent communication and interpersonal skills Strong organisational ability and attention to detail Ability to handle challenging situations calmly and professionally Full UK driving licence preferred Package Salary: 35,000 - 37,000 Small car allowance or company van Long-term opportunity with immediate pipeline of works Supportive and established delivery team Start date is targeted for mid-June, with interviews taking place shortly.
Housing Management Officer / Housing Support Worker Blackburn 37.5 hours per week Rota across 8am - 4pm and 12 - 8pm, working one weekend in 6 Temporary with the potential to become permanent £16.00 - £18.00 per hour Our client Morgan Hunt is working with a leading Northwest charity who provide accommodation and support for vulnerable people at risk of homelessness in and across the Northwest. Support services are aimed at helping customers to develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation. This is a mixed, over 18 service in a hostel setting in Blackburn on a shift pattern of 8 - 4 or 12 - 8 working one weekend in 6, all on a rotation. The role - Housing Management Officer Deliver a proactive housing management service to customers, to enable customers to meet the conditions of their occupancy agreement, including monitoring rent and service charge payments and promptly dealing with any instances of anti-social behaviour by the customer or other breaches of occupancy. Support customers to maximise their income, claim housing benefit at sign-up and to promptly liaise with the Council's Housing Benefit Department/DWP regarding applications, overpayments, changes of circumstances or sanctions or benefit sanctions. Manage the rent accounts for customers across the service to ensure that current customer arrears and former customer arrears are kept to a minimum, including serving appropriate notices to customers where they consistently fail to make rent/service charge payment and their arrears are increasing. Keep void losses to a minimum by ensuring that swift action is taken to re-let void properties, including carrying out property inspections before and after the customer vacates the premises, ordering any repairs and replacement fixtures and fittings that are needed and arranging for the scheme cleaners to clean the property. Carry out sign-up procedures with new customers, ensuring that customers are given information on tenancy responsibilities and arrangements for reporting repairs. Support customers to proactively manage visitors to the premises and prevent antisocial or nuisance behaviour to other customers or neighbours. The candidate We would love to hear from people who have:- Good literacy and numeracy skills. Experience in delivering/supporting positive outcomes for clients through the delivery of effective resettlement and independence plans. Experience in providing housing management, housing related support, care and support, or housing advice in any of the following fields: housing management, supported housing, housing advice work, youth and community work or other work supporting homeless people. Ability to develop effective working relationships and rapport with clients and colleagues. Awareness and understanding of supported housing work, and the causes of homelessness. Ability to carry out robust support and housing management functions including liaising with landlords and contractors, and collection of rent and service charges where applicable. Confident with a positive, 'can do' attitude. To be considered for the role of Housing Management Officer, please apply today! Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
May 15, 2026
Seasonal
Housing Management Officer / Housing Support Worker Blackburn 37.5 hours per week Rota across 8am - 4pm and 12 - 8pm, working one weekend in 6 Temporary with the potential to become permanent £16.00 - £18.00 per hour Our client Morgan Hunt is working with a leading Northwest charity who provide accommodation and support for vulnerable people at risk of homelessness in and across the Northwest. Support services are aimed at helping customers to develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation. This is a mixed, over 18 service in a hostel setting in Blackburn on a shift pattern of 8 - 4 or 12 - 8 working one weekend in 6, all on a rotation. The role - Housing Management Officer Deliver a proactive housing management service to customers, to enable customers to meet the conditions of their occupancy agreement, including monitoring rent and service charge payments and promptly dealing with any instances of anti-social behaviour by the customer or other breaches of occupancy. Support customers to maximise their income, claim housing benefit at sign-up and to promptly liaise with the Council's Housing Benefit Department/DWP regarding applications, overpayments, changes of circumstances or sanctions or benefit sanctions. Manage the rent accounts for customers across the service to ensure that current customer arrears and former customer arrears are kept to a minimum, including serving appropriate notices to customers where they consistently fail to make rent/service charge payment and their arrears are increasing. Keep void losses to a minimum by ensuring that swift action is taken to re-let void properties, including carrying out property inspections before and after the customer vacates the premises, ordering any repairs and replacement fixtures and fittings that are needed and arranging for the scheme cleaners to clean the property. Carry out sign-up procedures with new customers, ensuring that customers are given information on tenancy responsibilities and arrangements for reporting repairs. Support customers to proactively manage visitors to the premises and prevent antisocial or nuisance behaviour to other customers or neighbours. The candidate We would love to hear from people who have:- Good literacy and numeracy skills. Experience in delivering/supporting positive outcomes for clients through the delivery of effective resettlement and independence plans. Experience in providing housing management, housing related support, care and support, or housing advice in any of the following fields: housing management, supported housing, housing advice work, youth and community work or other work supporting homeless people. Ability to develop effective working relationships and rapport with clients and colleagues. Awareness and understanding of supported housing work, and the causes of homelessness. Ability to carry out robust support and housing management functions including liaising with landlords and contractors, and collection of rent and service charges where applicable. Confident with a positive, 'can do' attitude. To be considered for the role of Housing Management Officer, please apply today! Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Our client is a Merseyside based roofing contractor specialising in both domestic and commercial projects. Due to continued busy work schemes they are looking for a Scheduler to join their team in Merseyside. Job Purpose The Scheduler will be responsible for coordinating and managing repairs and maintenance appointments across social housing contracts, ensuring efficient allocation of resources, timely delivery of works, and excellent communication with all stakeholders. Key Responsibilities Schedule and allocate repair and maintenance jobs to operatives Manage daily diaries and prioritise urgent or emergency works Liaise with tenants, housing officers, and operatives to arrange appointments Monitor job progress and ensure works are completed within SLA targets Update internal systems with accurate scheduling and job status information Handle incoming queries and reschedule appointments where necessary Support planning of both reactive repairs and planned maintenance programmes Maintain clear communication to minimise disruption for residents Key Skills & Experience Previous experience in a scheduling or coordination role (social housing or maintenance preferred) Strong organisational and time-management skills Excellent communication and customer service skills Ability to prioritise workload in a fast-paced environment Confident using scheduling or job management systems Understanding of housing maintenance or construction services (desirable) This is a key position within the operations team, ensuring works are delivered efficiently, safely, and in line with client expectations across social housing contracts.
May 15, 2026
Full time
Our client is a Merseyside based roofing contractor specialising in both domestic and commercial projects. Due to continued busy work schemes they are looking for a Scheduler to join their team in Merseyside. Job Purpose The Scheduler will be responsible for coordinating and managing repairs and maintenance appointments across social housing contracts, ensuring efficient allocation of resources, timely delivery of works, and excellent communication with all stakeholders. Key Responsibilities Schedule and allocate repair and maintenance jobs to operatives Manage daily diaries and prioritise urgent or emergency works Liaise with tenants, housing officers, and operatives to arrange appointments Monitor job progress and ensure works are completed within SLA targets Update internal systems with accurate scheduling and job status information Handle incoming queries and reschedule appointments where necessary Support planning of both reactive repairs and planned maintenance programmes Maintain clear communication to minimise disruption for residents Key Skills & Experience Previous experience in a scheduling or coordination role (social housing or maintenance preferred) Strong organisational and time-management skills Excellent communication and customer service skills Ability to prioritise workload in a fast-paced environment Confident using scheduling or job management systems Understanding of housing maintenance or construction services (desirable) This is a key position within the operations team, ensuring works are delivered efficiently, safely, and in line with client expectations across social housing contracts.
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year. We have a fantastic opportunity for a Development Document Information Controller - West to join our Development Delivery team in our West region. You'll be based from our office in Bristol , combining office and home working to ensure a positive work/life balance. Our Development team is entering a new era, with an ambitious Investment Strategy that targets more homes, and better places. The Role Reporting into the Assistant Director of Development Delivery, you'll be working with Development delivery teams and other stakeholders, both internally and externally, to enable the smooth transition of new build homes into the business. Responsibilities will include: Creating New Property Information Packs (NPIPs) to provide comprehensive scheme information and documentation on all new developments as it becomes available, including legal documents, site plans, HSE compliance, warranties, shared ownership/sales etc. Monitoring and reviewing incoming documentation in preparation for handovers of units, proactively highlighting missing information to our external and internal teams and distributing to relevant teams Monitoring legal portals for incoming information, uploading this to our local files and folders as it becomes available Updating the SEMS system at the start of each new development with site outline and any other relevant details Assisting Project Managers and the Charging Officer with the creation of Charging Packs to ensure they are available to Treasury team within agreed timescales Assisting with compiling information required for internal and external audits including those for Homes England What we need from you Ideally, you'll have previous experience in a similar role with an understanding of the development process of new homes, or experience within a technical administrative role. You'll also need: Excellent communication skills, with the ability to work with a wide range of internal and external stakeholders To be well organised with an excellent attention to detail The ability to work to strict deadlines and to prioritise work effectively Strong IT skills, including MS Excel and MS Word Any experience using SDS Sequel would be advantageous
May 15, 2026
Full time
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year. We have a fantastic opportunity for a Development Document Information Controller - West to join our Development Delivery team in our West region. You'll be based from our office in Bristol , combining office and home working to ensure a positive work/life balance. Our Development team is entering a new era, with an ambitious Investment Strategy that targets more homes, and better places. The Role Reporting into the Assistant Director of Development Delivery, you'll be working with Development delivery teams and other stakeholders, both internally and externally, to enable the smooth transition of new build homes into the business. Responsibilities will include: Creating New Property Information Packs (NPIPs) to provide comprehensive scheme information and documentation on all new developments as it becomes available, including legal documents, site plans, HSE compliance, warranties, shared ownership/sales etc. Monitoring and reviewing incoming documentation in preparation for handovers of units, proactively highlighting missing information to our external and internal teams and distributing to relevant teams Monitoring legal portals for incoming information, uploading this to our local files and folders as it becomes available Updating the SEMS system at the start of each new development with site outline and any other relevant details Assisting Project Managers and the Charging Officer with the creation of Charging Packs to ensure they are available to Treasury team within agreed timescales Assisting with compiling information required for internal and external audits including those for Homes England What we need from you Ideally, you'll have previous experience in a similar role with an understanding of the development process of new homes, or experience within a technical administrative role. You'll also need: Excellent communication skills, with the ability to work with a wide range of internal and external stakeholders To be well organised with an excellent attention to detail The ability to work to strict deadlines and to prioritise work effectively Strong IT skills, including MS Excel and MS Word Any experience using SDS Sequel would be advantageous
Novus Property Solutions Ltd.
Nottingham, Nottinghamshire
Based: Burton office working on Site around Nottingham, Derby, occasionally around Birmingham- Typically working 37.5 hours per weeks Monday to Friday Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facingenvironment, along with ongoing training and development,will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned roofing refurbishment works. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH - option to buy or sell holidays Company pension scheme - up to 7.5% Car Allowance or Fleet Van We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more . An outline of your responsibility - Contract Liaison Officers Responsible for supporting site or contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required. Carry out face to face site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do About you Previous working experience as a Contract/Resident/Tenant Liaison Office working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
May 15, 2026
Full time
Based: Burton office working on Site around Nottingham, Derby, occasionally around Birmingham- Typically working 37.5 hours per weeks Monday to Friday Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facingenvironment, along with ongoing training and development,will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned roofing refurbishment works. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH - option to buy or sell holidays Company pension scheme - up to 7.5% Car Allowance or Fleet Van We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more . An outline of your responsibility - Contract Liaison Officers Responsible for supporting site or contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required. Carry out face to face site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do About you Previous working experience as a Contract/Resident/Tenant Liaison Office working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Positive Employment is currently recruiting for a Housing Officer for our client a government organisation in Barnstaple, Devon. The successful post holder will provide timely high quality frontline housing related advice and assistance in order to maximise our customers' housing opportunities. Take action to prevent homelessness occurring, using the organisation agreed prevention policies. Investigate and make decisions in all aspects of homelessness applications. This role is a temporary contract initially for 3 months with the possibility to extend. This role is hybrid working with 2/3 days in the office per week. Duties and Responsibilities but not limited to: Attend to general service requests regarding advice and assistance. Assess the housing needs of our clients by office, telephone and home based interviews. Then provide advice to help them find acceptable solutions to their problems. Investigate service requests when clients present themselves as homeless or are threatened with homelessness. Use the organisation's agreed homelessness prevention policies to prevent homelessness. Administer and carry out the organisation's statutory obligations to people threatened with or are experiencing homelessness. Undertaking detailed interviews/enquiries to determine homeless applications and notifying applicants in accordance with the legislation, performance standards and Codes of Practice. Liaising with Temporary Accommodation Officers over the placement of homeless persons into temporary accommodation. Providing advice and financial assistance to help customers remain in their home, or assistance with obtaining accommodation privately. Personal Requirements: Educated to at least HND/first degree level in housing or equivalent by experience. Hold full membership of the Chartered Institute of Housing or other appropriate institution. Sufficient technical and legal knowledge across the functions of homelessness prevention and homelessness to operate effectively. This will include mental health, drugs and domestic violence awareness, and understanding of welfare benefits and housing law in relation to immigration and young people. Working Hours: 36hrs / Monday - Friday Pay: £28.00 per hr Please note this role is within the scope of IR35.
May 15, 2026
Seasonal
Positive Employment is currently recruiting for a Housing Officer for our client a government organisation in Barnstaple, Devon. The successful post holder will provide timely high quality frontline housing related advice and assistance in order to maximise our customers' housing opportunities. Take action to prevent homelessness occurring, using the organisation agreed prevention policies. Investigate and make decisions in all aspects of homelessness applications. This role is a temporary contract initially for 3 months with the possibility to extend. This role is hybrid working with 2/3 days in the office per week. Duties and Responsibilities but not limited to: Attend to general service requests regarding advice and assistance. Assess the housing needs of our clients by office, telephone and home based interviews. Then provide advice to help them find acceptable solutions to their problems. Investigate service requests when clients present themselves as homeless or are threatened with homelessness. Use the organisation's agreed homelessness prevention policies to prevent homelessness. Administer and carry out the organisation's statutory obligations to people threatened with or are experiencing homelessness. Undertaking detailed interviews/enquiries to determine homeless applications and notifying applicants in accordance with the legislation, performance standards and Codes of Practice. Liaising with Temporary Accommodation Officers over the placement of homeless persons into temporary accommodation. Providing advice and financial assistance to help customers remain in their home, or assistance with obtaining accommodation privately. Personal Requirements: Educated to at least HND/first degree level in housing or equivalent by experience. Hold full membership of the Chartered Institute of Housing or other appropriate institution. Sufficient technical and legal knowledge across the functions of homelessness prevention and homelessness to operate effectively. This will include mental health, drugs and domestic violence awareness, and understanding of welfare benefits and housing law in relation to immigration and young people. Working Hours: 36hrs / Monday - Friday Pay: £28.00 per hr Please note this role is within the scope of IR35.
Neighbourhood Services Officer (Housing Officer) We are currently looking for a Neighbourhood Services ( Housing Officer) to join our One Vision Housing team at The Sovini Group. Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances click apply for full job details
May 15, 2026
Full time
Neighbourhood Services Officer (Housing Officer) We are currently looking for a Neighbourhood Services ( Housing Officer) to join our One Vision Housing team at The Sovini Group. Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances click apply for full job details
BDS are working with a leading housing association to recruit a Sheltered housing officer to provide a housing management service within one of their sheltered services in Rochford. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: Monday to Friday 9am - 5pm Salary; 18.76 paye or 24.80 paye Contract: This is a temp ongoing role in the first instance for at least 3 months with likely extension. Please apply now for immediate consideration.
May 15, 2026
Full time
BDS are working with a leading housing association to recruit a Sheltered housing officer to provide a housing management service within one of their sheltered services in Rochford. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: Monday to Friday 9am - 5pm Salary; 18.76 paye or 24.80 paye Contract: This is a temp ongoing role in the first instance for at least 3 months with likely extension. Please apply now for immediate consideration.
A Housing Association is currently looking for a a Housing Administrator on a temporary basis for about 3 months Key responsibilities are as follows Resident callbacks Administration tasks Low-level rent and service charge arrears Service charge billing Fire risk actions Repairs Liaising with Housing Officers and Property Managers PAYE £17.69 Umbrella £23.42 Hybrid role, 2 days in office Essential requirements Must have a good consistent administrative background ideally in Housing Able and show experience of being able to deal with people Must be excellent on Word & Excel Must be immediately available or on short notice.
May 15, 2026
Seasonal
A Housing Association is currently looking for a a Housing Administrator on a temporary basis for about 3 months Key responsibilities are as follows Resident callbacks Administration tasks Low-level rent and service charge arrears Service charge billing Fire risk actions Repairs Liaising with Housing Officers and Property Managers PAYE £17.69 Umbrella £23.42 Hybrid role, 2 days in office Essential requirements Must have a good consistent administrative background ideally in Housing Able and show experience of being able to deal with people Must be excellent on Word & Excel Must be immediately available or on short notice.
