Scheduling Team Lead

MMP Consultancy is looking to recruit an Experienced Scheduler Team Lead to work with a National Contractor in East London on a Permanent basis.

Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.

Key Responsibilities:

• Manage all resource planning activities to ensure maximum efficiency
• Enable K.P.I's to be met weekly by ensuring all jobs and appointments are met
• Check K.P.I performance weekly and analyse service failures to implement solutions
• Audit performance weekly and any errors bought to your team's attention.
• All reporting sent via business management are inspected and updated by yourself or your team promptly, any errors from this to be kept for auditing purposes above
• Providing customer service to residents and customers
• Dealing with queries from residents, changing appointments
• Arranging appointments for residents
• Assist when required to undertake customer satisfaction surveys
• Attend meetings as requested and deliver service updates to your team at your internal meetings
• Participate in ensuring a positive team spirit within contract
• Making sure ID badges are worn and office attire is correct at all times
• Follow the company's policies and procedures at all times
• Cooperate with colleagues from other Departments in a timely manner if and when necessary
• Assisting with people management issues
• Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance

Skills Required:

• Have strong administration skills and must be IT proficient.
• Have excellent communication skills, both oral and written.
• Be a self-motivated, resilient, assertive and confident person
• Have proven experience in providing excellent customer service.
• Have previous experience working with scheduling repairs
• Be organised and able to multi task
• Call centre environment
• Maintenance/ repairs background
• Excellent Telephone Manner
• Customer Service focused
• Excellent Communication skills
• Ability to identify problems
• Ability to identify customers' needs
• Willing to go the extra mile to deal with a difficult situation