Client Liaison Officer

MMP Consultancy are working with a fantastic organisation to recruit a Client Liaison Officer to join them on a part time basis in Hampshire.

Key Responsibilities:

• Set, coordinate, track, and ensure completion of, actions with Estate Services, Asset Service.
• Maximise income, and reduce debt, in defined customer areas.
• Deliver an amazing lettings service which leaves customers feeling satisfied.
• Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts.
• Complete Health & Safety and compliance actions e.g. FRAs.
• Use data to monitor own performance and that of others, taking action to improve as

necessary.

• Manage budget and remain within budget.
• Manage workload.
• Service appointments booked by customers directly.
• Organise and plan customer visits that respond to customer requests.
• Complete regular estate inspections and take any necessary action to achieve quality
• Attend and present cases at court and evictions.
• Be the primary contact for local stakeholders e.g. residents associations, Local Authority

Services, police etc.

• Maintain accurate and detailed customer records on the systems.

Requirements:

• Excellent customer service delivery, demonstrating good communication
• Highly selfmotivated with the ability to plan and work effectively without high levels of supervision.
• Ability to work 'on the go' using mobile technology.
• Strong resource and time management, and the ability to prioritise, delivering value for money
• Experience of working in a climate of legislative and organisational change.
• Proven problem-solving and decision making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Comfortable analysing data and drawing conclusions.
• Ability to work with IT systems
• Experience of working in the housing or property sector.
• Knowledge of regulatory legislation for social housing.