Job Description
Key Responsibilities
Manage Pension Plans: Oversee the administration of various pension plans, to ensure they are compliant with regulations and organisational policies.
Record Maintenance: Maintain accurate records of contributions, benefits, and plan changes.
Client Communication: Serve as a point of contact for clients, providing guidance and information regarding pension-related inquiries.
Process Applications: Review and process retirement applications, ensuring all necessary documentation is complete and accurate.
Reporting: Prepare and submit required reports to clients/advisors and regulatory bodies.
Qualifications
Experience: Relevant experience in pension administration (2 to 4 years minimum).
Skills
- Strong knowledge of pension schemes and regulations
- Excellent attention to detail and accuracy in data entry and calculations
- Proficient in using pension administration software and Microsoft Office Suite
- Effective communication skills to liaise with clients, colleagues, and external stakeholders
- Ability to prioritize and manage multiple tasks within deadlines
- Problem-solving and analytical skills to resolve complex pension queries
- Strong organizational skills to maintain accurate records and documentation
- Understanding of financial and numerical concepts for pension calculations
- Ability to work independently and as part of a team in a fast-paced environment
- Commitment to maintaining confidentiality and data protection standards
Day-to-day tasks
As a pensions administrator you will:
- answer customer queries by email, phone or letter
- use a computer system to check and update records
- calculate the amount of money people will receive
- process money paid towards a person's pension
- transfer benefits from one pension to another
- arrange the payment of pensions
- keep up to date with pension and tax laws
- Supporting Investment and insurance administration
