Resolution Team Manager Location: Remote Salary : £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won t just oversee complaint handling - you ll set the tone for how we respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you ll be doing You ll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards Champion a customer-first, early resolution approach across all complaint handling Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes Take ownership of complex, sensitive or high-risk cases where strong judgement is critical Coach and develop team members in communication, investigation and conflict resolution Analyse complaint trends and feedback to identify learning and drive service improvement Ensure robust record-keeping, reporting and organisational learning from complaints Act as a recognised subject matter expert, advising colleagues across the organisation Deliver training to embed best practice and strengthen complaint handling capability Deputise for the Customer Resolution Manager when required What you ll bring You ll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. We re looking for: Significant experience in complaints handling, ideally within housing Strong knowledge of the Housing Ombudsman Complaint Handling Code Understanding of the RSH Consumer Standards and their application Proven experience leading and developing high-performing teams Excellent communication, coaching and conflict resolution skills The ability to interpret data and turn insight into service improvements A clear commitment to equality, diversity and inclusion A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. This is more than a leadership role, it s an opportunity to shape how we respond when it matters most. If you re motivated by improving services, leading teams and making sure customer voice drives real change, we d love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 05, 2026
Full time
Resolution Team Manager Location: Remote Salary : £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won t just oversee complaint handling - you ll set the tone for how we respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you ll be doing You ll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards Champion a customer-first, early resolution approach across all complaint handling Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes Take ownership of complex, sensitive or high-risk cases where strong judgement is critical Coach and develop team members in communication, investigation and conflict resolution Analyse complaint trends and feedback to identify learning and drive service improvement Ensure robust record-keeping, reporting and organisational learning from complaints Act as a recognised subject matter expert, advising colleagues across the organisation Deliver training to embed best practice and strengthen complaint handling capability Deputise for the Customer Resolution Manager when required What you ll bring You ll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. We re looking for: Significant experience in complaints handling, ideally within housing Strong knowledge of the Housing Ombudsman Complaint Handling Code Understanding of the RSH Consumer Standards and their application Proven experience leading and developing high-performing teams Excellent communication, coaching and conflict resolution skills The ability to interpret data and turn insight into service improvements A clear commitment to equality, diversity and inclusion A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. This is more than a leadership role, it s an opportunity to shape how we respond when it matters most. If you re motivated by improving services, leading teams and making sure customer voice drives real change, we d love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Carpenter Social Housing (Reactive Maintenance) Contract Type: Permanent Location: North West London (Brent, Barnet & occasional Islington) Salary: £36,000 £40,000 per year (depending on experience & qualifications) Benefits: Company van & fuel card provided Build Recruitment are looking for a skilled and reliable Carpenter to join a busy reactive maintenance team delivering high-quality repairs within social housing properties across North West London. This is an excellent opportunity for an experienced tradesperson seeking long-term stability, great benefits, and consistent local work. The Role: You will carry out day-to-day carpentry repairs and maintenance within occupied domestic and council properties. The role requires a strong focus on first-time fixes, customer satisfaction, and maintaining high standards of workmanship while working in tenants homes. Key Responsibilities: Undertaking all aspects of carpentry repairs (doors, frames, kitchens, flooring, fencing, etc.) Completing reactive maintenance works in occupied social housing properties Diagnosing faults and delivering effective, long-lasting solutions Ensuring all work is completed safely, efficiently, and to a high standard Providing excellent customer service and maintaining professionalism at all times Requirements: Proven experience in domestic/social housing or council property maintenance NVQ/City & Guilds in Carpentry (or equivalent experience) preferred Full UK driving licence (essential) Strong problem-solving skills and ability to work independently Good communication and customer service skills What s in it for you? Competitive salary up to £40,000 Company van & fuel card 23 days holiday bank holidays Pension scheme Long-term, stable work with a reputable contractor Supportive team and clear progression opportunities Apply Today For more details, contact Tom on (phone number removed) or send your CV to (url removed) Build Recruitment will take the time to understand your experience, skills, and career goals, supporting you throughout the process and beyond. Build Recruitment Limited acts as an Employment Business for temporary workers and an Employment Agency for permanent vacancies. We are an equal opportunities employer.
May 05, 2026
Full time
Carpenter Social Housing (Reactive Maintenance) Contract Type: Permanent Location: North West London (Brent, Barnet & occasional Islington) Salary: £36,000 £40,000 per year (depending on experience & qualifications) Benefits: Company van & fuel card provided Build Recruitment are looking for a skilled and reliable Carpenter to join a busy reactive maintenance team delivering high-quality repairs within social housing properties across North West London. This is an excellent opportunity for an experienced tradesperson seeking long-term stability, great benefits, and consistent local work. The Role: You will carry out day-to-day carpentry repairs and maintenance within occupied domestic and council properties. The role requires a strong focus on first-time fixes, customer satisfaction, and maintaining high standards of workmanship while working in tenants homes. Key Responsibilities: Undertaking all aspects of carpentry repairs (doors, frames, kitchens, flooring, fencing, etc.) Completing reactive maintenance works in occupied social housing properties Diagnosing faults and delivering effective, long-lasting solutions Ensuring all work is completed safely, efficiently, and to a high standard Providing excellent customer service and maintaining professionalism at all times Requirements: Proven experience in domestic/social housing or council property maintenance NVQ/City & Guilds in Carpentry (or equivalent experience) preferred Full UK driving licence (essential) Strong problem-solving skills and ability to work independently Good communication and customer service skills What s in it for you? Competitive salary up to £40,000 Company van & fuel card 23 days holiday bank holidays Pension scheme Long-term, stable work with a reputable contractor Supportive team and clear progression opportunities Apply Today For more details, contact Tom on (phone number removed) or send your CV to (url removed) Build Recruitment will take the time to understand your experience, skills, and career goals, supporting you throughout the process and beyond. Build Recruitment Limited acts as an Employment Business for temporary workers and an Employment Agency for permanent vacancies. We are an equal opportunities employer.
Client Local Authority in Newham Job Title Leasehold Engagement Officer Pay Rate 44,127 per anum Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Fixed Term Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To deliver front-line engagement with leaseholders as part of the Council's Flat Entrance Door (FED) Programme of Replacement, ensuring effective communication, administration of the Section 20 consultation process, management of the self-replacement opt-out scheme, and support for the enforcement protocol. The post holder will manage a caseload of approximately 2,400 leasehold properties, providing a responsive and professional service to leaseholders while maintaining accurate records and meeting programme deadlines. Key Responsibilities Leaseholder Contact and Engagement Make proactive outbound contact with leaseholders (written correspondence and telephone) to explain the FED Programme and their options Respond to inbound enquiries from leaseholders regarding the programme, costs, payment plans, and timescales Explain complex information in clear, accessible language, adapting communication style to individual needs Handle difficult conversations professionally, including discussions about costs, enforcement, and complaints Maintain a customer-focused approach at all times, treating all leaseholders with dignity and respect Section 20 Consultation Administration Prepare and issue Section 20 Notices of Intention (first notice) to leaseholders within required timescales Process and log leaseholder observations and contractor nominations received during consultation periods Prepare and issue Section 20 Notices of Estimates (second notice) following tender completion Issue notifications of contract award and manage any post-tender queries Maintain accurate records of all consultation correspondence and proof of service Self-Replacement Opt-Out Processing Receive and process self-replacement opt-out applications from leaseholders Issue approved door specification packs and explain compliance requirements Track opt-out leaseholders against compliance deadlines Arrange and conduct site visits to inspect self-replaced doors for specification compliance Issue compliance certificates for doors meeting the required standard Escalate non-compliant self-replacements to enforcement protocol Case Management and Record-Keeping Maintain accurate and up-to-date case records on the housing management system for all properties in caseload Record all contacts, correspondence, decisions, and actions with clear audit trails Essential Criteria Experience of working in housing management, leasehold services, customer services, or a related field Excellent communication skills with the ability to explain complex information clearly to diverse audiences Strong customer service orientation with experience of handling enquiries and complaints professionally Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 05, 2026
Contractor
Client Local Authority in Newham Job Title Leasehold Engagement Officer Pay Rate 44,127 per anum Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Fixed Term Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To deliver front-line engagement with leaseholders as part of the Council's Flat Entrance Door (FED) Programme of Replacement, ensuring effective communication, administration of the Section 20 consultation process, management of the self-replacement opt-out scheme, and support for the enforcement protocol. The post holder will manage a caseload of approximately 2,400 leasehold properties, providing a responsive and professional service to leaseholders while maintaining accurate records and meeting programme deadlines. Key Responsibilities Leaseholder Contact and Engagement Make proactive outbound contact with leaseholders (written correspondence and telephone) to explain the FED Programme and their options Respond to inbound enquiries from leaseholders regarding the programme, costs, payment plans, and timescales Explain complex information in clear, accessible language, adapting communication style to individual needs Handle difficult conversations professionally, including discussions about costs, enforcement, and complaints Maintain a customer-focused approach at all times, treating all leaseholders with dignity and respect Section 20 Consultation Administration Prepare and issue Section 20 Notices of Intention (first notice) to leaseholders within required timescales Process and log leaseholder observations and contractor nominations received during consultation periods Prepare and issue Section 20 Notices of Estimates (second notice) following tender completion Issue notifications of contract award and manage any post-tender queries Maintain accurate records of all consultation correspondence and proof of service Self-Replacement Opt-Out Processing Receive and process self-replacement opt-out applications from leaseholders Issue approved door specification packs and explain compliance requirements Track opt-out leaseholders against compliance deadlines Arrange and conduct site visits to inspect self-replaced doors for specification compliance Issue compliance certificates for doors meeting the required standard Escalate non-compliant self-replacements to enforcement protocol Case Management and Record-Keeping Maintain accurate and up-to-date case records on the housing management system for all properties in caseload Record all contacts, correspondence, decisions, and actions with clear audit trails Essential Criteria Experience of working in housing management, leasehold services, customer services, or a related field Excellent communication skills with the ability to explain complex information clearly to diverse audiences Strong customer service orientation with experience of handling enquiries and complaints professionally Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Allocations Officer Slough Contract £19.32 per hour Our client is looking for an experienced is looking for an Allocations Officer Hybrid - 2 days per week required in the office To undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. To be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Deliver a comprehensive, customer focused and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council s resources, including accommodation and financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs. Maintain accurate and up to date records of the voids and lettings process as well as entering and maintaining records on the housing register using the integrated housing management IT system. This includes developing and running regular performance related reports and undertaking regular and frequent data reconciliation. Understand and work in accordance with legislation and Slough s current lettings and voids policies, standards and targets, responding to customer enquiries regarding voids and lettings, liaising with other sections and/or contractors as necessary to provide a co-ordinated response. To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council s Housing Allocations Policy is implemented To ensure that each case receives a correct assessment liaising as necessary with colleagues in housing needs for acute cases and with the investigation team where cases of fraud or benefit abuse are suspected To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Allocations Manager. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison Provide information for new tenants about the properties and services available and ensure this information is regularly updated while liaising with tenancy management colleagues to ensure that the sign up process is efficient and informative for the client and timely in order Experience of working in a pressurised customer service environment and with vulnerable customers. Working effectively with a range of professional staff and external agencies. Maintaining computerised information management systems. Experience of working in confidential situations with an understanding of when & how to share sensitive information with customers and Experience of giving accurate and relevant information in a clear and concise manner, both in writing and verbally. Knowledge of current housing, immigration and related legislation, case law, policies and good practice including relevant Housing and Homelessness Acts. Knowledge of repairs issues to ensure that properties meet required standards Knowledge of relevant health and safety legislation and an ability to apply and enforce it, particularly in relation to lone workers. Knowledge of data protection legislation, especially relating to customer records. Knowledge of equal opportunities legislation and policy. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
May 05, 2026
Contractor
Allocations Officer Slough Contract £19.32 per hour Our client is looking for an experienced is looking for an Allocations Officer Hybrid - 2 days per week required in the office To undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. To be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Deliver a comprehensive, customer focused and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council s resources, including accommodation and financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs. Maintain accurate and up to date records of the voids and lettings process as well as entering and maintaining records on the housing register using the integrated housing management IT system. This includes developing and running regular performance related reports and undertaking regular and frequent data reconciliation. Understand and work in accordance with legislation and Slough s current lettings and voids policies, standards and targets, responding to customer enquiries regarding voids and lettings, liaising with other sections and/or contractors as necessary to provide a co-ordinated response. To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council s Housing Allocations Policy is implemented To ensure that each case receives a correct assessment liaising as necessary with colleagues in housing needs for acute cases and with the investigation team where cases of fraud or benefit abuse are suspected To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Allocations Manager. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison Provide information for new tenants about the properties and services available and ensure this information is regularly updated while liaising with tenancy management colleagues to ensure that the sign up process is efficient and informative for the client and timely in order Experience of working in a pressurised customer service environment and with vulnerable customers. Working effectively with a range of professional staff and external agencies. Maintaining computerised information management systems. Experience of working in confidential situations with an understanding of when & how to share sensitive information with customers and Experience of giving accurate and relevant information in a clear and concise manner, both in writing and verbally. Knowledge of current housing, immigration and related legislation, case law, policies and good practice including relevant Housing and Homelessness Acts. Knowledge of repairs issues to ensure that properties meet required standards Knowledge of relevant health and safety legislation and an ability to apply and enforce it, particularly in relation to lone workers. Knowledge of data protection legislation, especially relating to customer records. Knowledge of equal opportunities legislation and policy. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
£49,392 - £53,493 (plus London Weighting of £4,219 or South-East Allowance of £3,375 where applicable) 30 roles across the UK, including Belfast, Birmingham, Bristol, London, Liverpool, Nottingham, Sunderland and more. About the role The National Crime Agency is the UK's lead agency against serious and organised crime. Our Investigations Directorate tackles the highest-harm criminals and the most complex threats - from illicit finance and modern slavery to drugs, firearms, child sexual abuse and international corruption. As a Senior Investigator, you will lead and manage teams working on serious and organised crime investigations. You will act as a Deputy Senior Investigating Officer / Action Allocator, making high-stakes decisions, managing risk in pressurised environments, and working alongside partner agencies to pursue offenders and protect the public. Every day will be different. You will use innovative approaches and groundbreaking techniques to disrupt criminals who present the greatest threat to the UK. What we're looking for You will need: Significant, proven experience of supervising serious and complex investigations In-depth knowledge of relevant UK and international legislation Strong leadership and decision-making skills, with experience managing and developing teams PIP2 accreditation (or recognised equivalent), current/active within the last 3 years You will also be required to pass an eight-day Public and Personal Safety Training (PPST) course within your first six months in post. What you'll get: Civil Service pension with a 28.97% employer contribution 26 days' annual leave rising to 31 after 5 years, plus 8 bank holidays Flexible working options including flexi-time and compressed hours Interest-free loans, cycle to work, gym discounts and more Key Worker housing status and family-friendly policies Learning and development opportunities Virtual Open Evening Want to find out more before you apply? Join us online on Monday 11 May, 6-7pm via MS Teams. Register by midday on 11 May at the link in the full job listing. For full details and to apply, visit Civil Service Jobs (reference: 459258). Closing date: 11:55pm, Thursday 21 May 2026.
May 04, 2026
Full time
£49,392 - £53,493 (plus London Weighting of £4,219 or South-East Allowance of £3,375 where applicable) 30 roles across the UK, including Belfast, Birmingham, Bristol, London, Liverpool, Nottingham, Sunderland and more. About the role The National Crime Agency is the UK's lead agency against serious and organised crime. Our Investigations Directorate tackles the highest-harm criminals and the most complex threats - from illicit finance and modern slavery to drugs, firearms, child sexual abuse and international corruption. As a Senior Investigator, you will lead and manage teams working on serious and organised crime investigations. You will act as a Deputy Senior Investigating Officer / Action Allocator, making high-stakes decisions, managing risk in pressurised environments, and working alongside partner agencies to pursue offenders and protect the public. Every day will be different. You will use innovative approaches and groundbreaking techniques to disrupt criminals who present the greatest threat to the UK. What we're looking for You will need: Significant, proven experience of supervising serious and complex investigations In-depth knowledge of relevant UK and international legislation Strong leadership and decision-making skills, with experience managing and developing teams PIP2 accreditation (or recognised equivalent), current/active within the last 3 years You will also be required to pass an eight-day Public and Personal Safety Training (PPST) course within your first six months in post. What you'll get: Civil Service pension with a 28.97% employer contribution 26 days' annual leave rising to 31 after 5 years, plus 8 bank holidays Flexible working options including flexi-time and compressed hours Interest-free loans, cycle to work, gym discounts and more Key Worker housing status and family-friendly policies Learning and development opportunities Virtual Open Evening Want to find out more before you apply? Join us online on Monday 11 May, 6-7pm via MS Teams. Register by midday on 11 May at the link in the full job listing. For full details and to apply, visit Civil Service Jobs (reference: 459258). Closing date: 11:55pm, Thursday 21 May 2026.
Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY Outreach Caseworker is responsible for providing trauma-informed outreach, case management, advocacy, and employment support services to individuals facing significant barriers to employment, including homelessness, substance use, mental health challenges, poverty, and social isolation. This role combines community outreach and direct casework support, working alongside participants to reduce barriers, build stability, and move toward meaningful employment, volunteer, and life-skill opportunities. The incumbent will work both in the office and within the community, building trusting relationships with vulnerable individuals while coordinating services, referrals, and individualized case plans. All duties are performed in keeping with The Salvation Army's mission, vision, and values. KEY RESPONSIBILITIES 1. Outreach & Engagement Conduct community-based outreach to individuals experiencing homelessness, housing instability, unemployment, mental health challenges, and substance use concerns Build trusting relationships with participants through consistent, compassionate, non-judgmental presence Meet participants in community settings, shelters, public spaces, partner agencies, and other safe locations Assess immediate needs and connect participants to appropriate supports, including housing, healthcare, addictions services, mental health resources, food security, and income assistance Provide crisis intervention, de-escalation, emotional support, and advocacy as needed Conduct home visits and community visits where appropriate Support outreach events, meal programs, drop-in services, and community-based programming Maintain safety standards for staff and participants during outreach activities. 2. Case Management & Participant Support Conduct intake assessments and determine participant eligibility for programing Develop individualized service plans and employment readiness goals in collaboration with participants Maintain an active caseload and provide ongoing case coordination Document case notes, progress updates, referrals, and participant outcomes in a timely and professional manner Assist participants with applications and documentation, including: housing identification income supports employment programs training opportunities Coordinate referrals to internal and external services Support participants in goal setting, problem solving, and life stabilization Monitor participant progress and adapt service plans as needed Maintain strict confidentiality and professional boundaries. 3. Employment Readiness & Life Skills Support Support participants in developing skills needed for employment and community reintegration Assist with: Resumes Cover letters Job search Interview preparation Workplace readiness Facilitate individual and group sessions related to life skills, confidence building, and employability Support participants in identifying volunteer placements, work experience, and training opportunities Collaborate with community employers and agencies to identify opportunities for participants. 4. Program Administration & Reporting Maintain accurate participant files, case notes, statistics, and program documentation Collect and report data required by funders and The Salvation Army Contribute to monthly, quarterly, and year-end reports Track outcomes related to participant engagement, stabilization, and employment readiness Assist with program development and evaluation Participate in community meetings, case conferences, and stakeholder partnerships 5. Team & Community Collaboration Work collaboratively with staff, volunteers, community partners, and external agencies Participate in team meetings, debriefs, and supervision Help strengthen relationships with community partners, including housing, mental health, addictions, employment, and Indigenous organizations Represent The Salvation Army professionally in the community. QUALIFICATIONS Education Diploma or post-secondary education in Social Services, Human Services, Community Support, or a related field preferred Equivalent education and lived/professional experience may be considered Experience Minimum 2 years related experience in social services, outreach, case management, or community support work Experience working with individuals experiencing homelessness, addictions, mental health challenges, and complex barriers Experience in crisis intervention and de-escalation. Required Skills & Abilities Strong understanding of trauma-informed and participant-centered practice Excellent interpersonal and communication skills Strong organizational and documentation skills Ability to work independently and as part of a team Ability to manage multiple priorities in a dynamic environment Strong professional boundaries and confidentiality practices Compassionate, non-judgmental approach to vulnerable populations Cultural humility and ability to work with diverse populations. Certifications / Requirements Valid First Aid / CPR certification Valid BC Driver's License and access to reliable transportation Satisfactory Criminal Record Check including Vulnerable Sector Check Crisis intervention / Non-violent crisis intervention training is an asset. WORKING CONDITIONS The incumbent's work environment includes both office-based case management duties and community-based outreach responsibilities. This position requires a moderate amount of keyboarding, electronic documentation, and manual record keeping, including the preparation and maintenance of confidential participant files, case notes, reports, and statistics. The incumbent will regularly work in community settings, participant homes, shelters, public spaces, and outdoor environments, and must be prepared to be on the move and working outside in inclement weather conditions, including rain, snow, and extreme seasonal temperatures. The position requires the ability to work independently while remaining part of a collaborative team, establish priorities, manage multiple tasks, respond to urgent situations, and meet deadlines in a fast-paced and often unpredictable environment. Those served by the program may share information and experiences that are highly disturbing in nature, requiring intentional debriefing, consultation, and professional self-regulation. The incumbent may be required to work under the following disagreeable or high-stress conditions: Isolation Monotony Odours Dealing with behavioural challenges Verbal abuse Exposure to emotionally distressing situations Exposure to drugs and alcohol Exposure to bodily fluids and bodily waste Working with individuals experiencing crisis, mental health challenges, or substance use Work schedules that may occasionally affect lifestyle or require flexibility The incumbent may come into contact with individuals who are angry, agitated, vulnerable, or potentially violent, and must be able
May 04, 2026
Full time
Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY Outreach Caseworker is responsible for providing trauma-informed outreach, case management, advocacy, and employment support services to individuals facing significant barriers to employment, including homelessness, substance use, mental health challenges, poverty, and social isolation. This role combines community outreach and direct casework support, working alongside participants to reduce barriers, build stability, and move toward meaningful employment, volunteer, and life-skill opportunities. The incumbent will work both in the office and within the community, building trusting relationships with vulnerable individuals while coordinating services, referrals, and individualized case plans. All duties are performed in keeping with The Salvation Army's mission, vision, and values. KEY RESPONSIBILITIES 1. Outreach & Engagement Conduct community-based outreach to individuals experiencing homelessness, housing instability, unemployment, mental health challenges, and substance use concerns Build trusting relationships with participants through consistent, compassionate, non-judgmental presence Meet participants in community settings, shelters, public spaces, partner agencies, and other safe locations Assess immediate needs and connect participants to appropriate supports, including housing, healthcare, addictions services, mental health resources, food security, and income assistance Provide crisis intervention, de-escalation, emotional support, and advocacy as needed Conduct home visits and community visits where appropriate Support outreach events, meal programs, drop-in services, and community-based programming Maintain safety standards for staff and participants during outreach activities. 2. Case Management & Participant Support Conduct intake assessments and determine participant eligibility for programing Develop individualized service plans and employment readiness goals in collaboration with participants Maintain an active caseload and provide ongoing case coordination Document case notes, progress updates, referrals, and participant outcomes in a timely and professional manner Assist participants with applications and documentation, including: housing identification income supports employment programs training opportunities Coordinate referrals to internal and external services Support participants in goal setting, problem solving, and life stabilization Monitor participant progress and adapt service plans as needed Maintain strict confidentiality and professional boundaries. 3. Employment Readiness & Life Skills Support Support participants in developing skills needed for employment and community reintegration Assist with: Resumes Cover letters Job search Interview preparation Workplace readiness Facilitate individual and group sessions related to life skills, confidence building, and employability Support participants in identifying volunteer placements, work experience, and training opportunities Collaborate with community employers and agencies to identify opportunities for participants. 4. Program Administration & Reporting Maintain accurate participant files, case notes, statistics, and program documentation Collect and report data required by funders and The Salvation Army Contribute to monthly, quarterly, and year-end reports Track outcomes related to participant engagement, stabilization, and employment readiness Assist with program development and evaluation Participate in community meetings, case conferences, and stakeholder partnerships 5. Team & Community Collaboration Work collaboratively with staff, volunteers, community partners, and external agencies Participate in team meetings, debriefs, and supervision Help strengthen relationships with community partners, including housing, mental health, addictions, employment, and Indigenous organizations Represent The Salvation Army professionally in the community. QUALIFICATIONS Education Diploma or post-secondary education in Social Services, Human Services, Community Support, or a related field preferred Equivalent education and lived/professional experience may be considered Experience Minimum 2 years related experience in social services, outreach, case management, or community support work Experience working with individuals experiencing homelessness, addictions, mental health challenges, and complex barriers Experience in crisis intervention and de-escalation. Required Skills & Abilities Strong understanding of trauma-informed and participant-centered practice Excellent interpersonal and communication skills Strong organizational and documentation skills Ability to work independently and as part of a team Ability to manage multiple priorities in a dynamic environment Strong professional boundaries and confidentiality practices Compassionate, non-judgmental approach to vulnerable populations Cultural humility and ability to work with diverse populations. Certifications / Requirements Valid First Aid / CPR certification Valid BC Driver's License and access to reliable transportation Satisfactory Criminal Record Check including Vulnerable Sector Check Crisis intervention / Non-violent crisis intervention training is an asset. WORKING CONDITIONS The incumbent's work environment includes both office-based case management duties and community-based outreach responsibilities. This position requires a moderate amount of keyboarding, electronic documentation, and manual record keeping, including the preparation and maintenance of confidential participant files, case notes, reports, and statistics. The incumbent will regularly work in community settings, participant homes, shelters, public spaces, and outdoor environments, and must be prepared to be on the move and working outside in inclement weather conditions, including rain, snow, and extreme seasonal temperatures. The position requires the ability to work independently while remaining part of a collaborative team, establish priorities, manage multiple tasks, respond to urgent situations, and meet deadlines in a fast-paced and often unpredictable environment. Those served by the program may share information and experiences that are highly disturbing in nature, requiring intentional debriefing, consultation, and professional self-regulation. The incumbent may be required to work under the following disagreeable or high-stress conditions: Isolation Monotony Odours Dealing with behavioural challenges Verbal abuse Exposure to emotionally distressing situations Exposure to drugs and alcohol Exposure to bodily fluids and bodily waste Working with individuals experiencing crisis, mental health challenges, or substance use Work schedules that may occasionally affect lifestyle or require flexibility The incumbent may come into contact with individuals who are angry, agitated, vulnerable, or potentially violent, and must be able
£42,270 (SPOT Rate, with progressive pay increases) plus London Weighting of £4,218 or South-East Allowance of £3,375 where applicable 45 roles available across the UK, including Belfast, Birmingham, Bristol, London, Liverpool, Nottingham, Sunderland and more. About the role The National Crime Agency is the UK's lead agency against serious and organised crime. Our Investigations Directorate tackles the most dangerous and complex criminal threats facing the UK - from organised immigration crime and illicit finance to drugs, firearms, child sexual abuse and international corruption. As an Experienced Investigator, you will collect and develop intelligence and evidence, contribute to case file preparation, and help bring the UK's most harmful criminals to justice. You will work alongside colleagues across the NCA and partner agencies in a varied, fast-paced environment - making decisions that have a real impact on public safety. Every day will be different. These are challenging, rewarding roles that require flexibility, resilience and a genuine commitment to protecting the public. What we're looking for You will need: Experience and knowledge of criminal investigation techniques Knowledge of interviewing witnesses and suspects, including custody procedures Experience of seizure of exhibits, continuity of evidence and CPIA disclosure obligations Experience completing case files and liaising with prosecuting agencies A current/active PIP1 or PIP2 accreditation (or recognised equivalent), valid within the last 3 years A full DVLA driving licence You will also be required to pass a Public and Personal Safety Training (PPST) course within your first six months in post. What you'll get: Civil Service pension with a 28.97% employer contribution 26 days' annual leave rising to 31 after 5 years, plus 8 bank holidays Flexible working options including flexi-time and compressed hours Interest-free loans, cycle to work, gym discounts and more Key Worker housing status and family-friendly policies Learning and development opportunities Virtual Open Evening Want to find out more before you apply? Join us online on Tuesday 12 May, 6-7pm via MS Teams. Register by midday on Monday 11 May at the link in the full job listing. For full details and to apply, visit Civil Service Jobs (reference: 459274). Closing date: 11:55pm, Thursday 21 May 2026. The NCA is committed to diversity and inclusion. This role is open to eligible UK and Commonwealth nationals and certain other groups - see the full listing for nationality requirements. Security clearance to SC level is required prior to appointment.
May 04, 2026
Full time
£42,270 (SPOT Rate, with progressive pay increases) plus London Weighting of £4,218 or South-East Allowance of £3,375 where applicable 45 roles available across the UK, including Belfast, Birmingham, Bristol, London, Liverpool, Nottingham, Sunderland and more. About the role The National Crime Agency is the UK's lead agency against serious and organised crime. Our Investigations Directorate tackles the most dangerous and complex criminal threats facing the UK - from organised immigration crime and illicit finance to drugs, firearms, child sexual abuse and international corruption. As an Experienced Investigator, you will collect and develop intelligence and evidence, contribute to case file preparation, and help bring the UK's most harmful criminals to justice. You will work alongside colleagues across the NCA and partner agencies in a varied, fast-paced environment - making decisions that have a real impact on public safety. Every day will be different. These are challenging, rewarding roles that require flexibility, resilience and a genuine commitment to protecting the public. What we're looking for You will need: Experience and knowledge of criminal investigation techniques Knowledge of interviewing witnesses and suspects, including custody procedures Experience of seizure of exhibits, continuity of evidence and CPIA disclosure obligations Experience completing case files and liaising with prosecuting agencies A current/active PIP1 or PIP2 accreditation (or recognised equivalent), valid within the last 3 years A full DVLA driving licence You will also be required to pass a Public and Personal Safety Training (PPST) course within your first six months in post. What you'll get: Civil Service pension with a 28.97% employer contribution 26 days' annual leave rising to 31 after 5 years, plus 8 bank holidays Flexible working options including flexi-time and compressed hours Interest-free loans, cycle to work, gym discounts and more Key Worker housing status and family-friendly policies Learning and development opportunities Virtual Open Evening Want to find out more before you apply? Join us online on Tuesday 12 May, 6-7pm via MS Teams. Register by midday on Monday 11 May at the link in the full job listing. For full details and to apply, visit Civil Service Jobs (reference: 459274). Closing date: 11:55pm, Thursday 21 May 2026. The NCA is committed to diversity and inclusion. This role is open to eligible UK and Commonwealth nationals and certain other groups - see the full listing for nationality requirements. Security clearance to SC level is required prior to appointment.
Job Title: Housing Liaison Team Leader Location: London Borough of Newham Contract Type: Temporary Rate: 26.13 PAYE hour Are you passionate about housing and eager to make a positive impact in your community? Our client is searching for a dynamic and experienced Housing Liaison Team Leader to spearhead a team dedicated to providing top-notch housing management services in Newham. About the Role: As the Housing Liaison Team Leader, you will lead a team of Housing Liaison Officers and Resident Service Officers, ensuring services are customer-centred and delivered to the highest standard. This is a hands-on leadership role where your efforts will directly enhance the quality of life for residents across the borough. What You'll Be Doing: Lead and Support Your Team: Motivate and manage your team to deliver excellent housing services. Conduct one-on-ones, appraisals, and support staff development. Deliver Excellent Housing Services: Oversee mixed tenure properties, manage tenancy conditions, and ensure regular estate inspections. Tackle Anti-Social Behaviour: Handle ASB cases promptly, working closely with enforcement teams and maintaining accurate case records. Community Engagement: Support community activities and collaborate with internal and external partners to enhance neighbourhood safety. Health, Safety, and Compliance: Ensure your team adheres to health and safety policies and procedures. Escalations and Complaints: Be the first point of contact for complex inquiries, ensuring fair and timely resolutions. What We're Looking For: Proven experience managing a high-performing team. Strong background in housing management and knowledge of housing law. Ability to engage positively with residents, even in challenging situations. Strong organisational skills and sound judgement. Personal Qualities: A genuine commitment to delivering excellent housing services. Flexible, empathetic, and approachable leadership style. If you're ready to take the next step in your career and make a difference in the community, we want to hear from you! Join our client in shaping a brighter future for residents in Newham. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 02, 2026
Seasonal
Job Title: Housing Liaison Team Leader Location: London Borough of Newham Contract Type: Temporary Rate: 26.13 PAYE hour Are you passionate about housing and eager to make a positive impact in your community? Our client is searching for a dynamic and experienced Housing Liaison Team Leader to spearhead a team dedicated to providing top-notch housing management services in Newham. About the Role: As the Housing Liaison Team Leader, you will lead a team of Housing Liaison Officers and Resident Service Officers, ensuring services are customer-centred and delivered to the highest standard. This is a hands-on leadership role where your efforts will directly enhance the quality of life for residents across the borough. What You'll Be Doing: Lead and Support Your Team: Motivate and manage your team to deliver excellent housing services. Conduct one-on-ones, appraisals, and support staff development. Deliver Excellent Housing Services: Oversee mixed tenure properties, manage tenancy conditions, and ensure regular estate inspections. Tackle Anti-Social Behaviour: Handle ASB cases promptly, working closely with enforcement teams and maintaining accurate case records. Community Engagement: Support community activities and collaborate with internal and external partners to enhance neighbourhood safety. Health, Safety, and Compliance: Ensure your team adheres to health and safety policies and procedures. Escalations and Complaints: Be the first point of contact for complex inquiries, ensuring fair and timely resolutions. What We're Looking For: Proven experience managing a high-performing team. Strong background in housing management and knowledge of housing law. Ability to engage positively with residents, even in challenging situations. Strong organisational skills and sound judgement. Personal Qualities: A genuine commitment to delivering excellent housing services. Flexible, empathetic, and approachable leadership style. If you're ready to take the next step in your career and make a difference in the community, we want to hear from you! Join our client in shaping a brighter future for residents in Newham. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
# Site Manager Job IntroductionIf you are Passionate about what we do here at Gleeson and are considering a new challenge, we have a great opportunity for an experienced Site Manager to join our Construction team, managing the onsite team, working with external partners and subcontractors whilst working collaboratively with our onsite Sales team.To be considered for this role you will share our Gleeson Values of being Passionate, Collaborative and Respectful along with having previous experience as a Site Manager working on high volume new build housing developments. Main Responsibilities: We're looking for proactive people who genuinely believe in what we're doing, building homes, changing lives. Collaborative leaders, who positively influence teams, who can strongly communicate across departments, on and offsite. You'd reinforce directions set out by the Contracts manager and Construction Director, helping deliver the development safely, and on schedule - we need people who lead by example. The role includes: Managing the development to maintain and deliver the build programme in accordance with budgets and forecasts. Ensuring that the final product is to Gleeson Homes standard Full responsibility and control of all site staff and sub-contractors including labour only groundworkers/contractors , ensuring that all employees comply with our Health and Safety standards Liaison with head office, NHBC and local authority departments Timely ordering of materials ensuring the build programme can be achieved Ensure all NHBC inspections are carried out as required Carry out hand over inspection of properties to the customers in accordance with our customer care procedures Complete as soon as practicably possible any customer care defects raised in conjunction with our customer care team Actively encourage a philosophy of safety, progress, quality and innovation The Ideal Candidate: Previous experiences as a Site Manager working on high volume new build housing development. Must have extensive knowledge and experience of managing labour only groundworkers/contractors . Full UK driving licence Excellent knowledge of construction build programmes Strong commercial awareness Comprehensive knowledge of construction processes Experience of successfully achieving customer service requirements Awareness of codes of practice that impact on Construction matters e.g. NHBC, Building Regs, etc. It is mandatory that you are able to use Zutec and Digital plot books Qualifications & Training: SMSTS Qualification CSCS Card First Aid Fire Marshall Scaffolding Please note, we will ask you to bring your qualifications to the interview stage so please ensure you have evidence prepared. Benefits: Generous holiday entitlement of 26 days per annum + bank holidays Choice of company car/ car allowance Discretionary Bonus Scheme Holiday Buy Back Scheme Company Pension Scheme Private Medical Insurance Scheme Healthshield membership Life Assurance Scheme Share Purchase Plan Highstreet/ Store DiscountsThe following content displays a map of the job's location. (C) OpenStreetMap contributors Site Manager Salary Excellent Salary and Benefits Package Frequency Monthly Job Reference gleeson/TP/8939/4553 Contract Type Permanent Closing Date No expiry date Job Category Build Regional Office Nottingham Location Fishtoft, United Kingdom Posted on 16 March, 2026
May 02, 2026
Full time
# Site Manager Job IntroductionIf you are Passionate about what we do here at Gleeson and are considering a new challenge, we have a great opportunity for an experienced Site Manager to join our Construction team, managing the onsite team, working with external partners and subcontractors whilst working collaboratively with our onsite Sales team.To be considered for this role you will share our Gleeson Values of being Passionate, Collaborative and Respectful along with having previous experience as a Site Manager working on high volume new build housing developments. Main Responsibilities: We're looking for proactive people who genuinely believe in what we're doing, building homes, changing lives. Collaborative leaders, who positively influence teams, who can strongly communicate across departments, on and offsite. You'd reinforce directions set out by the Contracts manager and Construction Director, helping deliver the development safely, and on schedule - we need people who lead by example. The role includes: Managing the development to maintain and deliver the build programme in accordance with budgets and forecasts. Ensuring that the final product is to Gleeson Homes standard Full responsibility and control of all site staff and sub-contractors including labour only groundworkers/contractors , ensuring that all employees comply with our Health and Safety standards Liaison with head office, NHBC and local authority departments Timely ordering of materials ensuring the build programme can be achieved Ensure all NHBC inspections are carried out as required Carry out hand over inspection of properties to the customers in accordance with our customer care procedures Complete as soon as practicably possible any customer care defects raised in conjunction with our customer care team Actively encourage a philosophy of safety, progress, quality and innovation The Ideal Candidate: Previous experiences as a Site Manager working on high volume new build housing development. Must have extensive knowledge and experience of managing labour only groundworkers/contractors . Full UK driving licence Excellent knowledge of construction build programmes Strong commercial awareness Comprehensive knowledge of construction processes Experience of successfully achieving customer service requirements Awareness of codes of practice that impact on Construction matters e.g. NHBC, Building Regs, etc. It is mandatory that you are able to use Zutec and Digital plot books Qualifications & Training: SMSTS Qualification CSCS Card First Aid Fire Marshall Scaffolding Please note, we will ask you to bring your qualifications to the interview stage so please ensure you have evidence prepared. Benefits: Generous holiday entitlement of 26 days per annum + bank holidays Choice of company car/ car allowance Discretionary Bonus Scheme Holiday Buy Back Scheme Company Pension Scheme Private Medical Insurance Scheme Healthshield membership Life Assurance Scheme Share Purchase Plan Highstreet/ Store DiscountsThe following content displays a map of the job's location. (C) OpenStreetMap contributors Site Manager Salary Excellent Salary and Benefits Package Frequency Monthly Job Reference gleeson/TP/8939/4553 Contract Type Permanent Closing Date No expiry date Job Category Build Regional Office Nottingham Location Fishtoft, United Kingdom Posted on 16 March, 2026
Are you interested in mental health? Do want to support people in their recovery from experiences like depression, anxiety and psychosis? Do you want to help people as they find their feet and rebuild their lives? St Martins is looking for passionate people, who want to join our team to make a difference, with knowledge that could help improve someone's mental health, their physical health, their social networks and their engagement with specialist services. We are looking for an experienced individual to join the team of Intensive Recovery Workers to provide psychologically informed, recovery focused support to people with mental health and complex needs. The role will require working flexibly and remotely as part of a geographically spread team, including daily local travel within the service locality and, where appropriate, working within wider localities across Norfolk to support the demand and capacity requirements of the Norfolk-wide Integrated Housing and Community Support Service so driving is essential. This is a full time permanent role - 38 hours per week Salary - £28,153 to £30,023 We are looking for: Someone who has the ability to develop and use skills and knowledge to support people accessing the service, to manage their mental health, improve physical health, build support networks and engage with specialist services. Someone with the passion and drive to support anyone finding themselves in this situation. Evidence of emotional resilience and tenacity to push ahead to find the appropriate solutions, even when faced with resistance. Experience with supporting people who have poor mental health, addictions or who are ex-offenders. Someone who can work flexibly and undertake daytime and evening duties as directed, including some weekends, bank holidays and sleep-ins. You can expect: The support and guidance of working for one of the top 5 best charities to work for, in the Best Companies list 2023. A comprehensive training programme, whilst gaining experience in the fields of criminal justice, social care, mental health, and housing law. You will have a personal development programme tailored to your interests within our field and work. Up to 29 days holiday and from your first day an additional 'birthday' holiday to be taken in your birthday month. Employee Assistance Programme (EAP) - that provides a 24hr helpline to support you and those living at the same address (over the age of 16) through any of life's issues or problems. Including up to 6 sessions of face-to-face, telephone or online counselling, per issue, per year, including CBT. We offer access to a service that provides team members and people living at that address, GP appointments 24/7 365 days a year accessible from anywhere in the world. Keep more of what you earn by taking advantage of our salary sacrifice schemes! Team members can benefit from lower tax contributions and increased payments into their pension. In addition, St Martins offers non-cash benefits, such as the purchase of high value items such as bikes and technology, including laptops and smartphones. Access to discounted products and services, including: 'Blue Light' discount card, wellbeing platform, Pension scheme and life insurance. For further information on the role, please contact Jon Kingham, Service Manager at CLOSING DATE: 30th April 2026
May 01, 2026
Full time
Are you interested in mental health? Do want to support people in their recovery from experiences like depression, anxiety and psychosis? Do you want to help people as they find their feet and rebuild their lives? St Martins is looking for passionate people, who want to join our team to make a difference, with knowledge that could help improve someone's mental health, their physical health, their social networks and their engagement with specialist services. We are looking for an experienced individual to join the team of Intensive Recovery Workers to provide psychologically informed, recovery focused support to people with mental health and complex needs. The role will require working flexibly and remotely as part of a geographically spread team, including daily local travel within the service locality and, where appropriate, working within wider localities across Norfolk to support the demand and capacity requirements of the Norfolk-wide Integrated Housing and Community Support Service so driving is essential. This is a full time permanent role - 38 hours per week Salary - £28,153 to £30,023 We are looking for: Someone who has the ability to develop and use skills and knowledge to support people accessing the service, to manage their mental health, improve physical health, build support networks and engage with specialist services. Someone with the passion and drive to support anyone finding themselves in this situation. Evidence of emotional resilience and tenacity to push ahead to find the appropriate solutions, even when faced with resistance. Experience with supporting people who have poor mental health, addictions or who are ex-offenders. Someone who can work flexibly and undertake daytime and evening duties as directed, including some weekends, bank holidays and sleep-ins. You can expect: The support and guidance of working for one of the top 5 best charities to work for, in the Best Companies list 2023. A comprehensive training programme, whilst gaining experience in the fields of criminal justice, social care, mental health, and housing law. You will have a personal development programme tailored to your interests within our field and work. Up to 29 days holiday and from your first day an additional 'birthday' holiday to be taken in your birthday month. Employee Assistance Programme (EAP) - that provides a 24hr helpline to support you and those living at the same address (over the age of 16) through any of life's issues or problems. Including up to 6 sessions of face-to-face, telephone or online counselling, per issue, per year, including CBT. We offer access to a service that provides team members and people living at that address, GP appointments 24/7 365 days a year accessible from anywhere in the world. Keep more of what you earn by taking advantage of our salary sacrifice schemes! Team members can benefit from lower tax contributions and increased payments into their pension. In addition, St Martins offers non-cash benefits, such as the purchase of high value items such as bikes and technology, including laptops and smartphones. Access to discounted products and services, including: 'Blue Light' discount card, wellbeing platform, Pension scheme and life insurance. For further information on the role, please contact Jon Kingham, Service Manager at CLOSING DATE: 30th April 2026
Housing First Worker £25,974 - £26,070 Southampton Permanent, Full Time Hours: Monday to Friday. Generally no weekends or evenings, though there may be times client support needs or appointments mean these hours will be required. Must be a driver with own car for use in role as travel is an essential part - we cannot offer interviews to non-drivers. As such, must have business insurance for use of own vehicle during working hours. Mileage will be paid for client and support related travel. Experience working with challenging behaviour, mental health support, substance misuse or trauma beneficial. Understanding of entrenched behaviours and intensive support needs beneficial alongside tenancy management and benefits awareness. Awareness of Housing First principles would be desirable Our company supports individuals aged 16 and over, who have high support needs and a history of entrenched or repeat homelessness, to have a home of their own where they can regain stability, safety, and support. We work in partnership with the council and various housing association to deliver intensive person-centred support and accommodation choices. Our priority is to find safe, permanent housing that s suitable for the client. Once housing is found our dedicated team provides intensive one to one support to enable clients to maintain their accommodation and achieve their goals. If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you! JOB PURPOSE To be part of a team that supports our clients, by providing intensive wrap around support, keeping them safe and helping them to achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES To assess the needs of each client, helping to develop their personalised support plan and safety plan to achieve their goals. These are kept under regular review To manage a personal caseload of clients who require intensive support on a one-to-one basis Providing assertive outreach for those that are rough sleeping to build a trusting relationship, which will require a flexible approach to engagement techniques. To provide practical support when a client moves into a property such as setting up utilities, sourcing furniture, developing their domestic skills and accessing services in the community To mediate and negotiate with housing providers to secure accommodation and prevent homelessness when applicable To engage with local authorities, health providers and other agencies, creating and maintaining working relationships to maximise the opportunities available to clients To liaise with colleges, training agencies, employers to help clients gain access to education, find work or maintain their benefit entitlement To lead on client activities to help them gain practical life skills To support clients by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes To support clients to understand harm reduction approaches to keep them safe and well To carry out housing management duties such as collecting service charges at various locations To support clients in trauma informed and psychologically informed ways To adhere to safeguarding responsibilities, following our safeguarding policy and procedure To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures To provide basic first aid assistance until help arrives (full training is provided) To work confidently and efficiently when lone working To maintain accurate records on our client management system and ensure these are stored in line with GDPR To maintain confidentiality To represent the organisation in a professional manner Any other reasonable duties required in the interest of the organisation ROLE REQUIREMENTS This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role. This role will require a full drivers licence and access to a vehicle This role will require you to work flexibly across several sites and in the community This role will require you to work with clients on a one-to-one basis This role will require you to lone work This role will require you to support people sleeping rough ESSENTIAL CRITERIA Strong communication skills, both verbal and written Clear verbal and written English Good keyboard skills for data inputting Good working knowledge of Microsoft Outlook, Excel and Word Confident and assertive manner Ability to self-motivate as you will have some instances of lone working Effective team working Ability to respond calmly to crisis Deal promptly with and effectively react to challenging situations Have an interest and genuine concern for homelessness and related issues DESIRABLE CRITERIA Experience of managing a caseload of clients Understanding of the complex support needs of people experiencing homelessness or those with complex needs Knowledge of Safeguarding practices Knowledge of voluntary and statutory agencies, housing regulations and the benefits system Understanding of risk assessment and person-centred, outcomes-based delivery We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. We are committed to safeguarding and safer recruitment. We carry out pre employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members.
May 01, 2026
Full time
Housing First Worker £25,974 - £26,070 Southampton Permanent, Full Time Hours: Monday to Friday. Generally no weekends or evenings, though there may be times client support needs or appointments mean these hours will be required. Must be a driver with own car for use in role as travel is an essential part - we cannot offer interviews to non-drivers. As such, must have business insurance for use of own vehicle during working hours. Mileage will be paid for client and support related travel. Experience working with challenging behaviour, mental health support, substance misuse or trauma beneficial. Understanding of entrenched behaviours and intensive support needs beneficial alongside tenancy management and benefits awareness. Awareness of Housing First principles would be desirable Our company supports individuals aged 16 and over, who have high support needs and a history of entrenched or repeat homelessness, to have a home of their own where they can regain stability, safety, and support. We work in partnership with the council and various housing association to deliver intensive person-centred support and accommodation choices. Our priority is to find safe, permanent housing that s suitable for the client. Once housing is found our dedicated team provides intensive one to one support to enable clients to maintain their accommodation and achieve their goals. If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you! JOB PURPOSE To be part of a team that supports our clients, by providing intensive wrap around support, keeping them safe and helping them to achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES To assess the needs of each client, helping to develop their personalised support plan and safety plan to achieve their goals. These are kept under regular review To manage a personal caseload of clients who require intensive support on a one-to-one basis Providing assertive outreach for those that are rough sleeping to build a trusting relationship, which will require a flexible approach to engagement techniques. To provide practical support when a client moves into a property such as setting up utilities, sourcing furniture, developing their domestic skills and accessing services in the community To mediate and negotiate with housing providers to secure accommodation and prevent homelessness when applicable To engage with local authorities, health providers and other agencies, creating and maintaining working relationships to maximise the opportunities available to clients To liaise with colleges, training agencies, employers to help clients gain access to education, find work or maintain their benefit entitlement To lead on client activities to help them gain practical life skills To support clients by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes To support clients to understand harm reduction approaches to keep them safe and well To carry out housing management duties such as collecting service charges at various locations To support clients in trauma informed and psychologically informed ways To adhere to safeguarding responsibilities, following our safeguarding policy and procedure To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures To provide basic first aid assistance until help arrives (full training is provided) To work confidently and efficiently when lone working To maintain accurate records on our client management system and ensure these are stored in line with GDPR To maintain confidentiality To represent the organisation in a professional manner Any other reasonable duties required in the interest of the organisation ROLE REQUIREMENTS This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role. This role will require a full drivers licence and access to a vehicle This role will require you to work flexibly across several sites and in the community This role will require you to work with clients on a one-to-one basis This role will require you to lone work This role will require you to support people sleeping rough ESSENTIAL CRITERIA Strong communication skills, both verbal and written Clear verbal and written English Good keyboard skills for data inputting Good working knowledge of Microsoft Outlook, Excel and Word Confident and assertive manner Ability to self-motivate as you will have some instances of lone working Effective team working Ability to respond calmly to crisis Deal promptly with and effectively react to challenging situations Have an interest and genuine concern for homelessness and related issues DESIRABLE CRITERIA Experience of managing a caseload of clients Understanding of the complex support needs of people experiencing homelessness or those with complex needs Knowledge of Safeguarding practices Knowledge of voluntary and statutory agencies, housing regulations and the benefits system Understanding of risk assessment and person-centred, outcomes-based delivery We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. We are committed to safeguarding and safer recruitment. We carry out pre employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members.
Job Title: Supported Housing Officer Location: Central Bristol Salary: £26,000 - £28,000 per annum Closing Date: Wednesday 6th May 2026 Job Type : Full Time, Temporary Fixed-term contract until 31st March 2029 with the possibility of extension Ron Jones House is located in central Bristol and houses men aged 22+ who are either experiencing or are at risk of homelessness. Phoenix Place is also located in central Bristol and houses single women and mothers and babies at risk of homelessness. Ron Jones House and Phoenix Place are working with St Mungos to deliver the Rough Sleepers Prevention Service which provides short-term accommodation at these two projects. In this newly created role, you will work with 12 short-term rough sleepers at Ron Jones House and three at Phoenix Place plus a small caseload of residents at RJH We are looking for an organised and driven Supported Housing to deliver a psychologically informed housing and support service to benefit the client groups we serve. What you will be doing: Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures To work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development Effectively delivering personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living Keeping customers first and effectively delivering all aspects of housing management services such as rent and service charge monitoring and safeguarding. To use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes What you will need to be successful: Putting customers first. An understanding of resident support needs and being able to help them to find solutions Open to change, embraces improvement and takes on board new ideas Understands the importance of quality service delivery and is impact on business success. Strives to deliver high quality affordable services Empathy, an understanding of residents views and being able to encourage colleagues to do the same. Effective time management in a fast-paced environment and being able to prioritise your own workload. Take a proactive approach to targets and plans ahead. Benefits: Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Ability to work from home on occasion to complete training and admin. For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. 'Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people's life's journey. If you'd like to make a difference in your career and other's people lives, this role is for you. Elim is a supportive organisation with a great sense of community and fairness. I have felt so encouraged and supported since the minute I started.' Elim Colleague How to apply: For more details on the role and to apply please visit our website. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications as they are received and interviewing those who meet the role requirements. The advert will close as soon as a successful candidate is appointed. We are proud to be an inclusive and values driven organisation that celebrates the diversity of our colleagues. We see the importance of creating an inclusive workforce that reflects our diverse customer base and so welcome applications from underrepresented groups. Please click APPLY to be redirected to our careers page to compete an application form for this role. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
May 01, 2026
Seasonal
Job Title: Supported Housing Officer Location: Central Bristol Salary: £26,000 - £28,000 per annum Closing Date: Wednesday 6th May 2026 Job Type : Full Time, Temporary Fixed-term contract until 31st March 2029 with the possibility of extension Ron Jones House is located in central Bristol and houses men aged 22+ who are either experiencing or are at risk of homelessness. Phoenix Place is also located in central Bristol and houses single women and mothers and babies at risk of homelessness. Ron Jones House and Phoenix Place are working with St Mungos to deliver the Rough Sleepers Prevention Service which provides short-term accommodation at these two projects. In this newly created role, you will work with 12 short-term rough sleepers at Ron Jones House and three at Phoenix Place plus a small caseload of residents at RJH We are looking for an organised and driven Supported Housing to deliver a psychologically informed housing and support service to benefit the client groups we serve. What you will be doing: Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures To work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development Effectively delivering personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living Keeping customers first and effectively delivering all aspects of housing management services such as rent and service charge monitoring and safeguarding. To use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes What you will need to be successful: Putting customers first. An understanding of resident support needs and being able to help them to find solutions Open to change, embraces improvement and takes on board new ideas Understands the importance of quality service delivery and is impact on business success. Strives to deliver high quality affordable services Empathy, an understanding of residents views and being able to encourage colleagues to do the same. Effective time management in a fast-paced environment and being able to prioritise your own workload. Take a proactive approach to targets and plans ahead. Benefits: Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Ability to work from home on occasion to complete training and admin. For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. 'Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people's life's journey. If you'd like to make a difference in your career and other's people lives, this role is for you. Elim is a supportive organisation with a great sense of community and fairness. I have felt so encouraged and supported since the minute I started.' Elim Colleague How to apply: For more details on the role and to apply please visit our website. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications as they are received and interviewing those who meet the role requirements. The advert will close as soon as a successful candidate is appointed. We are proud to be an inclusive and values driven organisation that celebrates the diversity of our colleagues. We see the importance of creating an inclusive workforce that reflects our diverse customer base and so welcome applications from underrepresented groups. Please click APPLY to be redirected to our careers page to compete an application form for this role. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
The starting salary for this position is £33,552 per annum for 36 hours per week. We are excited to be recruiting a PDP Transport Development Planning Officer to join our fantastic team, based at Victoria Gate in Woking. This is a Professional Development Programme (PDP) position in our Environment and Planning directorate. The position provides a formal career development opportunity supported by a comprehensive training and development offer. This position has a grade span ranging between PS7 - PS9 (£33,552 - £45,135) which you will have the opportunity to progress through. The role is suitable for entry-level candidates with a relevant degree or candidates with some experience working in a related field. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role An exciting opportunity has arisen within our Transport Development Planning Team. As a Transport Development Planning Officer (PDP) you will be responsible for advising Local Planning Authorities on the transport impacts of development proposals in a diverse and varied region, joining the County at a particularly exciting time. You will have specific regard to promoting sustainable development, maintaining, and improving road safety, minimising traffic generation and maximising the shift towards sustainable travel modes within the framework of transport and land use planning policy and guidance. Surrey County Council is the Highway Authority for roads within the county. The Transport Development Planning team is responsible for assessing the impact of development proposals on the roads and transport networks in the area. We provide recommendations to the county's Planning Authorities to help improve and preserve the safety and sustainability of travel in the area as new developments are delivered. Our team considers over 3500 planning applications each year, ranging from small residential proposals to large urban extensions, new or expanded schools, and new commercial or retail units. Personal development and progression plays a big part in the ethos of the Transport Development Planning Team and Surrey County Council as a whole. You will be part of a large enthusiastic team who will support your development to help further your career in transport planning. The Professional Development Programme is an ideal way to kickstart your career in Transport Planning and will provide you with a structured framework to learn and to progress through the pay grades to match your growing depth of experience and knowledge. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours: Degree in a relevant subject - geography, town planning, civil engineering, transportation planning, or equivalent; OR equivalent transport planning experience Good written and verbal communication, and negotiation skills Skilled in the use of IT (including proficiency in Word and Excel) You are a team player, flexible, adaptable, and able to work under pressure Interest and any knowledge of relevant highway and planning technical matters To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your qualifications and/or relevant experience in transport planning or a related field (e.g. geography, town planning, civil engineering, transportation planning). If you do not hold a relevant degree, outline the relevant experience you have and how it relates to this role. You may also include any interest or knowledge you have in highway or planning-related matters. Give an example of a time when you used your written and/or verbal communication skills to explain technical information or negotiate with others (such as colleagues, stakeholders, or the public). What was the outcome? Tell us about a planning or transport policy, guidance document, or development proposal you have read that interested you. What did you take from it, and why did it stand out to you? Please provide an example of a time you worked effectively as part of a team while managing competing priorities or deadlines. How did you organise your work, support others, and ensure a successful outcome? Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. This job advert closes at 23:59 on 10/05/2026 with interviews to follow on 20th May at Victoria Gate, Woking. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
May 01, 2026
Full time
The starting salary for this position is £33,552 per annum for 36 hours per week. We are excited to be recruiting a PDP Transport Development Planning Officer to join our fantastic team, based at Victoria Gate in Woking. This is a Professional Development Programme (PDP) position in our Environment and Planning directorate. The position provides a formal career development opportunity supported by a comprehensive training and development offer. This position has a grade span ranging between PS7 - PS9 (£33,552 - £45,135) which you will have the opportunity to progress through. The role is suitable for entry-level candidates with a relevant degree or candidates with some experience working in a related field. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role An exciting opportunity has arisen within our Transport Development Planning Team. As a Transport Development Planning Officer (PDP) you will be responsible for advising Local Planning Authorities on the transport impacts of development proposals in a diverse and varied region, joining the County at a particularly exciting time. You will have specific regard to promoting sustainable development, maintaining, and improving road safety, minimising traffic generation and maximising the shift towards sustainable travel modes within the framework of transport and land use planning policy and guidance. Surrey County Council is the Highway Authority for roads within the county. The Transport Development Planning team is responsible for assessing the impact of development proposals on the roads and transport networks in the area. We provide recommendations to the county's Planning Authorities to help improve and preserve the safety and sustainability of travel in the area as new developments are delivered. Our team considers over 3500 planning applications each year, ranging from small residential proposals to large urban extensions, new or expanded schools, and new commercial or retail units. Personal development and progression plays a big part in the ethos of the Transport Development Planning Team and Surrey County Council as a whole. You will be part of a large enthusiastic team who will support your development to help further your career in transport planning. The Professional Development Programme is an ideal way to kickstart your career in Transport Planning and will provide you with a structured framework to learn and to progress through the pay grades to match your growing depth of experience and knowledge. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours: Degree in a relevant subject - geography, town planning, civil engineering, transportation planning, or equivalent; OR equivalent transport planning experience Good written and verbal communication, and negotiation skills Skilled in the use of IT (including proficiency in Word and Excel) You are a team player, flexible, adaptable, and able to work under pressure Interest and any knowledge of relevant highway and planning technical matters To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your qualifications and/or relevant experience in transport planning or a related field (e.g. geography, town planning, civil engineering, transportation planning). If you do not hold a relevant degree, outline the relevant experience you have and how it relates to this role. You may also include any interest or knowledge you have in highway or planning-related matters. Give an example of a time when you used your written and/or verbal communication skills to explain technical information or negotiate with others (such as colleagues, stakeholders, or the public). What was the outcome? Tell us about a planning or transport policy, guidance document, or development proposal you have read that interested you. What did you take from it, and why did it stand out to you? Please provide an example of a time you worked effectively as part of a team while managing competing priorities or deadlines. How did you organise your work, support others, and ensure a successful outcome? Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. This job advert closes at 23:59 on 10/05/2026 with interviews to follow on 20th May at Victoria Gate, Woking. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
The starting salary for this role is £70,975 based on a 36 hour working week. We are looking for a highly skilled and motivated Senior Manager to join our Adult Social Care's brand new Connect to Community (C2C) team within Surrey County Council's Adults, Wellbeing and Health Partnerships directorate. This is an exciting opportunity for a dynamic leader who wants to work collaboratively to improve outcomes for Surrey residents. This role will hold joint responsibility for Connect to Community, including oversight of the Mental Health and Learning Disability & Autism teams, ensuring timely support, strong safeguarding practice, and a personalised, strengths based approach from first point of contact. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Service The Connect to Community (C2C) team provides a pioneering, resident focused model that supports people from their very first point of contact. The team brings together a range of professional backgrounds to complete urgent assessments, connect residents to local services, and develop effective support plans. Senior leaders in C2C play a crucial role in: safeguarding and risk management providing oversight and direction for the service ensuring strength-based practice supporting multidisciplinary collaboration This is an environment that values innovation, professional leadership, and positive change. About the Role As the Senior Manager, you will provide joint leadership for the Connect to Community service, which encompasses the Mental Health and Learning Disability & Autism pathways within C2C. You will ensure the delivery of robust safeguarding practice that is both personalised and strengths-based, while overseeing day to day operations such as triage, safeguarding, risk management, assessment, and support planning. The role includes managing a delegated budget and maintaining strong performance and compliance across the service. You will champion a multi disciplinary, strengths based, preventative approach and work closely with NHS partners, the voluntary sector, community organisations, and internal teams. In addition, you will support continuous improvement, staff development, and ongoing service innovation. We are seeking an enthusiastic, forward thinking leader committed to excellent practice and delivering positive outcomes. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills: Professional qualification in social care, occupational therapy, nursing, or another relevant health field Recent experience managing frontline adult social care services Comprehensive knowledge of adult social care and health legislation Experience of leading change and driving service improvements Commitment to strengths based practice, personalisation, and supporting carers Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. Your Application To apply, we request that you submit a CV and you will be asked the following 3 questions: Please describe your experience of leading and managing frontline adult social care services. How have you ensured high quality practice, strong performance, and effective oversight, this should cover safeguarding, and the assessment and support planning processes and how you ensure risks are appropriately managed in complex or high pressure environments? This role will also have responsibility for the Mental Health and Learning Disability & Autism pathways within Connect to Community. Please outline any experience you have in these areas, or transferable skills and knowledge that would support you in leading these pathways. What impact have you made in your previous roles? Provide an example of how you have worked collaboratively with internal and external partners (e.g., health, voluntary sector, community organisations) to deliver positive change or improved outcomes. How did your leadership approach reflect Surrey County Council's values, strengths-based practice, and commitment to personalisation? The job advert closes at 23:59 on 17/05/2026 with interviews to follow. An exercise may be included as part of the interview. An enhanced DBS check including the Adults' and Children's Barred Lists will be required. This post is politically restricted under the Local Government and Housing Act 1989. We look forward to receiving your application! Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
May 01, 2026
Full time
The starting salary for this role is £70,975 based on a 36 hour working week. We are looking for a highly skilled and motivated Senior Manager to join our Adult Social Care's brand new Connect to Community (C2C) team within Surrey County Council's Adults, Wellbeing and Health Partnerships directorate. This is an exciting opportunity for a dynamic leader who wants to work collaboratively to improve outcomes for Surrey residents. This role will hold joint responsibility for Connect to Community, including oversight of the Mental Health and Learning Disability & Autism teams, ensuring timely support, strong safeguarding practice, and a personalised, strengths based approach from first point of contact. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Service The Connect to Community (C2C) team provides a pioneering, resident focused model that supports people from their very first point of contact. The team brings together a range of professional backgrounds to complete urgent assessments, connect residents to local services, and develop effective support plans. Senior leaders in C2C play a crucial role in: safeguarding and risk management providing oversight and direction for the service ensuring strength-based practice supporting multidisciplinary collaboration This is an environment that values innovation, professional leadership, and positive change. About the Role As the Senior Manager, you will provide joint leadership for the Connect to Community service, which encompasses the Mental Health and Learning Disability & Autism pathways within C2C. You will ensure the delivery of robust safeguarding practice that is both personalised and strengths-based, while overseeing day to day operations such as triage, safeguarding, risk management, assessment, and support planning. The role includes managing a delegated budget and maintaining strong performance and compliance across the service. You will champion a multi disciplinary, strengths based, preventative approach and work closely with NHS partners, the voluntary sector, community organisations, and internal teams. In addition, you will support continuous improvement, staff development, and ongoing service innovation. We are seeking an enthusiastic, forward thinking leader committed to excellent practice and delivering positive outcomes. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills: Professional qualification in social care, occupational therapy, nursing, or another relevant health field Recent experience managing frontline adult social care services Comprehensive knowledge of adult social care and health legislation Experience of leading change and driving service improvements Commitment to strengths based practice, personalisation, and supporting carers Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. Your Application To apply, we request that you submit a CV and you will be asked the following 3 questions: Please describe your experience of leading and managing frontline adult social care services. How have you ensured high quality practice, strong performance, and effective oversight, this should cover safeguarding, and the assessment and support planning processes and how you ensure risks are appropriately managed in complex or high pressure environments? This role will also have responsibility for the Mental Health and Learning Disability & Autism pathways within Connect to Community. Please outline any experience you have in these areas, or transferable skills and knowledge that would support you in leading these pathways. What impact have you made in your previous roles? Provide an example of how you have worked collaboratively with internal and external partners (e.g., health, voluntary sector, community organisations) to deliver positive change or improved outcomes. How did your leadership approach reflect Surrey County Council's values, strengths-based practice, and commitment to personalisation? The job advert closes at 23:59 on 17/05/2026 with interviews to follow. An exercise may be included as part of the interview. An enhanced DBS check including the Adults' and Children's Barred Lists will be required. This post is politically restricted under the Local Government and Housing Act 1989. We look forward to receiving your application! Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Hope Into Action Milton Keynes
Wolverton Mill, Buckinghamshire
Help launch a new initiative housing the homeless through the local church Hope into Action is a national Christian charity enabling local churches to provide homes and support for people experiencing homelessness. We are launching a new Hope into Action franchise in Milton Keynes , and are looking for a Location Lead to help establish and grow the project from the ground up. Working with churches, volunteers, and the Hope into Action national team, you will help create homes where people can rebuild their lives within a supportive Christian community. About the role As Location Lead, you will provide local leadership and coordination for the Milton Keynes project. At launch the project will involve one house supporting up to three tenants , working in partnership with our first partner church, New Life Church Milton Keynes . You will help: Build partnerships with churches across Milton Keynes Support and encourage church volunteers Ensure safeguarding and governance standards are maintained Develop relationships with local agencies, supporters, and investors Lay the foundations for future houses and growth You will work closely with Hope into Action UK advisors , who provide established policies, safeguarding frameworks, systems, and ongoing support. This means you are not building a housing project from scratch - you are helping implement and grow an established national model locally . About you We are looking for someone who: Is motivated by their Christian faith and compassion for those experiencing homelessness Enjoys building relationships and connecting people around a shared vision Is organised, proactive, and comfortable coordinating people and systems Can work collaboratively with churches, volunteers, and community partners Has initiative and enjoys helping something new take shape Experience in leadership, community work, housing, or charity management would be helpful, but we are equally interested in people with the right values, attitude, and relational skills . A pioneering opportunity This is an opportunity to help establish a project that could grow to support many more people across Milton Keynes in the years ahead. As the project grows and additional houses are opened, hours and responsibilities are expected to increase accordingly . For the right candidate this role could be combined with the Church & Tenant Empowerment Worker role (total hours to be agreed) which can be found on our website here To apply, please send your completed application form by 5pm, Friday 22nd May 2026
Apr 30, 2026
Full time
Help launch a new initiative housing the homeless through the local church Hope into Action is a national Christian charity enabling local churches to provide homes and support for people experiencing homelessness. We are launching a new Hope into Action franchise in Milton Keynes , and are looking for a Location Lead to help establish and grow the project from the ground up. Working with churches, volunteers, and the Hope into Action national team, you will help create homes where people can rebuild their lives within a supportive Christian community. About the role As Location Lead, you will provide local leadership and coordination for the Milton Keynes project. At launch the project will involve one house supporting up to three tenants , working in partnership with our first partner church, New Life Church Milton Keynes . You will help: Build partnerships with churches across Milton Keynes Support and encourage church volunteers Ensure safeguarding and governance standards are maintained Develop relationships with local agencies, supporters, and investors Lay the foundations for future houses and growth You will work closely with Hope into Action UK advisors , who provide established policies, safeguarding frameworks, systems, and ongoing support. This means you are not building a housing project from scratch - you are helping implement and grow an established national model locally . About you We are looking for someone who: Is motivated by their Christian faith and compassion for those experiencing homelessness Enjoys building relationships and connecting people around a shared vision Is organised, proactive, and comfortable coordinating people and systems Can work collaboratively with churches, volunteers, and community partners Has initiative and enjoys helping something new take shape Experience in leadership, community work, housing, or charity management would be helpful, but we are equally interested in people with the right values, attitude, and relational skills . A pioneering opportunity This is an opportunity to help establish a project that could grow to support many more people across Milton Keynes in the years ahead. As the project grows and additional houses are opened, hours and responsibilities are expected to increase accordingly . For the right candidate this role could be combined with the Church & Tenant Empowerment Worker role (total hours to be agreed) which can be found on our website here To apply, please send your completed application form by 5pm, Friday 22nd May 2026
We are currently working with a well-established and highly regarded law firm based in Islington, who are looking to expand their specialist property team with the addition of an Enfranchisement Solicitor. This is an excellent opportunity for an Enfranchisement Solicitor to join a forward-thinking firm with a strong reputation in leasehold matters, acting for a broad client base including institutional landlords, managing agents, resident associations and private leaseholders. The Role The successful Enfranchisement Solicitor will manage a varied caseload covering both landlord and tenant enfranchisement work, with exposure to high-quality matters and the opportunity to further develop within a supportive team. Key responsibilities will include: Handling enfranchisement matters from instruction through to completion Preparing and submitting applications to the First-tier Tribunal (Property Chamber) Supporting and attending Tribunal and County Court hearings Advising on statutory claims under the Leasehold Reform, Housing and Urban Development Act 1993 Assisting with Right to Manage claims and related property disputes (desirable) Working closely with established landlord clients and stakeholders About You Qualified Solicitor with 0-2 years PQE Previous experience or strong exposure within leasehold property work Strong organisational skills and attention to detail Commercial awareness and an interest in business development The Firm Our client is a progressive, people-focused firm with a collaborative leadership team and a modern approach to legal services. They have built a strong reputation for delivering high-quality advice while maintaining a genuinely supportive and inclusive working environment. They offer clear progression for an Enfranchisement Solicitor looking to grow their career, alongside a culture that balances high performance with flexibility. What's on Offer Competitive salary and benefits package Hybrid working Clear progression opportunities Supportive and collaborative culture Exposure to high-quality work This opportunity would suit an ambitious Enfranchisement Solicitor looking to take the next step within a respected and growing team.GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at
Apr 30, 2026
Full time
We are currently working with a well-established and highly regarded law firm based in Islington, who are looking to expand their specialist property team with the addition of an Enfranchisement Solicitor. This is an excellent opportunity for an Enfranchisement Solicitor to join a forward-thinking firm with a strong reputation in leasehold matters, acting for a broad client base including institutional landlords, managing agents, resident associations and private leaseholders. The Role The successful Enfranchisement Solicitor will manage a varied caseload covering both landlord and tenant enfranchisement work, with exposure to high-quality matters and the opportunity to further develop within a supportive team. Key responsibilities will include: Handling enfranchisement matters from instruction through to completion Preparing and submitting applications to the First-tier Tribunal (Property Chamber) Supporting and attending Tribunal and County Court hearings Advising on statutory claims under the Leasehold Reform, Housing and Urban Development Act 1993 Assisting with Right to Manage claims and related property disputes (desirable) Working closely with established landlord clients and stakeholders About You Qualified Solicitor with 0-2 years PQE Previous experience or strong exposure within leasehold property work Strong organisational skills and attention to detail Commercial awareness and an interest in business development The Firm Our client is a progressive, people-focused firm with a collaborative leadership team and a modern approach to legal services. They have built a strong reputation for delivering high-quality advice while maintaining a genuinely supportive and inclusive working environment. They offer clear progression for an Enfranchisement Solicitor looking to grow their career, alongside a culture that balances high performance with flexibility. What's on Offer Competitive salary and benefits package Hybrid working Clear progression opportunities Supportive and collaborative culture Exposure to high-quality work This opportunity would suit an ambitious Enfranchisement Solicitor looking to take the next step within a respected and growing team.GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at
This role has a starting salary of £33,553 per annum, for working 36 hours per week. We are looking for two Planning Officers to join our friendly Development Management Team, which deals with planning applications relating to Minerals and Waste development, and the County Council's own development. If you are interested in land use planning, how it can shape our environment and facilitate good quality development, this could be the perfect next step. We are particularly keen to encourage applicants who may be at the start of their career in planning, and are looking for somewhere to develop their skills, knowledge and experience. This is a Professional Development Programme (PDP) position in our Environment and Planning directorate. The position provides a formal career development opportunity supported by a comprehensive training and development offer. This position has a grade span ranging between PS7 - PS9 (£33,552 - £45,135) which you will have the opportunity to progress through. The role is suitable for entry-level candidates with a relevant degree or candidates with some experience working in a related field. Our Offer to You: A structured Professional Development Programme (PDP), including opportunities to gain new skills, experience and a planning qualification accredited by the Royal Town Planning Institute 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a tangible difference to Surrey's environment and communities About the Role Our team sits within the Council's Place directorate and is responsible for delivering Surrey County Council's statutory planning function as Minerals and Waste Planning Authority and in relation to the County Council's own development (under Regulation 3). We pride ourselves on providing an efficient and professional service to applicants, as well as assisting in the delivery of development which the County Council needs to provide and improve its services. As a Planning Officer, you will form part of the team dealing with pre-application advice requests and the determination of all types of planning application across the Minerals and Waste, and Regulation 3 (County Council development) functions. The role will involve: Managing a caseload of requests for pre-application advice and planning applications Carrying out site visits across the County Liaising with applicants Engaging stakeholders such as consultees, elected Councillors and those making representations on planning applications Drafting reports and making recommendations Participating in Planning and Regulatory Committee as required Assisting other Planning Officers on complex applications as required Although you will not have line management responsibilities, you will be encouraged to take ownership of your workload, manage your time effectively, and actively pursue your own professional development. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours: A good working knowledge of land use planning in England and an ambition to develop a career as a planner The ability to work both collaboratively and independently as required, planning and managing your workload and adapting to shifting priorities in a dynamic environment Excellent communication skills, with the ability to convey information clearly, concisely, and respectfully, both verbally and in writing Ability to work inclusively with a diverse range of stakeholders to analyse, interpret and evaluate relevant data and the resolution of issues to support decision making Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. To apply, we request that you submit a CV and you will be asked the following 4 questions: What has motivated you to apply for the role of Planning Officer? (150 words) What relevant experience or transferable skills could you bring to this role? (200 words) What do you think the key challenges are that Planning Officers are likely to face and how do you think you would manage them? (200 words) Describe a time you had to work towards simultaneous deadlines. Please explain how you organised yourself and what you learnt from this experience (200 words) Please explain how you organised yourself and what you learnt from this experience (200 words) The job advert closes at 23:59 on 10/05/2026 with interviews to follow. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 30, 2026
Full time
This role has a starting salary of £33,553 per annum, for working 36 hours per week. We are looking for two Planning Officers to join our friendly Development Management Team, which deals with planning applications relating to Minerals and Waste development, and the County Council's own development. If you are interested in land use planning, how it can shape our environment and facilitate good quality development, this could be the perfect next step. We are particularly keen to encourage applicants who may be at the start of their career in planning, and are looking for somewhere to develop their skills, knowledge and experience. This is a Professional Development Programme (PDP) position in our Environment and Planning directorate. The position provides a formal career development opportunity supported by a comprehensive training and development offer. This position has a grade span ranging between PS7 - PS9 (£33,552 - £45,135) which you will have the opportunity to progress through. The role is suitable for entry-level candidates with a relevant degree or candidates with some experience working in a related field. Our Offer to You: A structured Professional Development Programme (PDP), including opportunities to gain new skills, experience and a planning qualification accredited by the Royal Town Planning Institute 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a tangible difference to Surrey's environment and communities About the Role Our team sits within the Council's Place directorate and is responsible for delivering Surrey County Council's statutory planning function as Minerals and Waste Planning Authority and in relation to the County Council's own development (under Regulation 3). We pride ourselves on providing an efficient and professional service to applicants, as well as assisting in the delivery of development which the County Council needs to provide and improve its services. As a Planning Officer, you will form part of the team dealing with pre-application advice requests and the determination of all types of planning application across the Minerals and Waste, and Regulation 3 (County Council development) functions. The role will involve: Managing a caseload of requests for pre-application advice and planning applications Carrying out site visits across the County Liaising with applicants Engaging stakeholders such as consultees, elected Councillors and those making representations on planning applications Drafting reports and making recommendations Participating in Planning and Regulatory Committee as required Assisting other Planning Officers on complex applications as required Although you will not have line management responsibilities, you will be encouraged to take ownership of your workload, manage your time effectively, and actively pursue your own professional development. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours: A good working knowledge of land use planning in England and an ambition to develop a career as a planner The ability to work both collaboratively and independently as required, planning and managing your workload and adapting to shifting priorities in a dynamic environment Excellent communication skills, with the ability to convey information clearly, concisely, and respectfully, both verbally and in writing Ability to work inclusively with a diverse range of stakeholders to analyse, interpret and evaluate relevant data and the resolution of issues to support decision making Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. To apply, we request that you submit a CV and you will be asked the following 4 questions: What has motivated you to apply for the role of Planning Officer? (150 words) What relevant experience or transferable skills could you bring to this role? (200 words) What do you think the key challenges are that Planning Officers are likely to face and how do you think you would manage them? (200 words) Describe a time you had to work towards simultaneous deadlines. Please explain how you organised yourself and what you learnt from this experience (200 words) Please explain how you organised yourself and what you learnt from this experience (200 words) The job advert closes at 23:59 on 10/05/2026 with interviews to follow. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Contracts Manager Internal & External Planned Maintenance - Social Housing £75,000-£90,000 plus package (dependant on experience) plus car allowance London & Kent My client are currently looking for an experienced Contract Manager to join their growing business. They are looking for someone to head up a newly won contract and join the business in an exciting period of growth. Within this position you will be responsible for managing the delivery of SHDF & Re-cladding schemes across London & Kent. Projects that are being delivered will include re-cladding of high & low rise tower blocks and will be delivered to residential and commercial properties. The Role; Within this role, you will be responsible for ensuring P&L, budgets and deadlines are met. You would also be responsible for ensuring the level of service and quality is to the highest standard as well as cost control, creating CPP & programming of works and budgeting. Implement strong H&S across all projects. Your direct team will include site management, supervisors, RLO's and subcontractors. You will report directly in to the Operations manager who will support you in making the contracts successful The Candidate; The ideal candidate will have extensive building knowledge and experience managing re-cladding and retrofit contracts. Experience managing multiple site teams, strategically planning projects and an ability to problem solve in complex situations. A Strong knowledge around BSR and the building safety act as well as strong IT skills are essential and you must be proficient in all Microsoft Office applications such as Excel, Outlook and Word. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. A valid SMSTS, First Aid, CSCS, and Asbestos Awareness are required. This is a permanent position which will offer on going training and development as well as good progression opportunities for the successful candidate. If you are interested please apply directly or contact Danny Mangan for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Apr 30, 2026
Full time
Contracts Manager Internal & External Planned Maintenance - Social Housing £75,000-£90,000 plus package (dependant on experience) plus car allowance London & Kent My client are currently looking for an experienced Contract Manager to join their growing business. They are looking for someone to head up a newly won contract and join the business in an exciting period of growth. Within this position you will be responsible for managing the delivery of SHDF & Re-cladding schemes across London & Kent. Projects that are being delivered will include re-cladding of high & low rise tower blocks and will be delivered to residential and commercial properties. The Role; Within this role, you will be responsible for ensuring P&L, budgets and deadlines are met. You would also be responsible for ensuring the level of service and quality is to the highest standard as well as cost control, creating CPP & programming of works and budgeting. Implement strong H&S across all projects. Your direct team will include site management, supervisors, RLO's and subcontractors. You will report directly in to the Operations manager who will support you in making the contracts successful The Candidate; The ideal candidate will have extensive building knowledge and experience managing re-cladding and retrofit contracts. Experience managing multiple site teams, strategically planning projects and an ability to problem solve in complex situations. A Strong knowledge around BSR and the building safety act as well as strong IT skills are essential and you must be proficient in all Microsoft Office applications such as Excel, Outlook and Word. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. A valid SMSTS, First Aid, CSCS, and Asbestos Awareness are required. This is a permanent position which will offer on going training and development as well as good progression opportunities for the successful candidate. If you are interested please apply directly or contact Danny Mangan for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Dual Diagnosis Recovery Worker Location: Canterbury Salary: £24,000 per annum Vacancy Type: Permanent Closing date: 27 May 2026 About The Role Are you passionate about helping people rebuild their lives? We re looking for a passionate and proactive Dual Diagnosis Recovery Worker to join our team, working full time (35 hours per week) across our Canterbury and Sittingbourne services. This is a rewarding opportunity to support adults experiencing both mental health challenges and substance misuse needs, helping them move towards recovery through person-centred, joined-up support. You ll play a key role in delivering tailored interventions, reducing harm, improving wellbeing and empowering people to make lasting positive change. What you ll be doing Managing a caseload of service users with complex needs Completing risk, initial and comprehensive assessments Creating and reviewing personalised care plans Delivering structured 1:1 sessions and group programmes Providing harm reduction advice and relapse prevention support Supporting access to housing, benefits, training and employment Working closely with mental health teams, healthcare professionals and partner agencies Maintaining accurate records, data and outcome reporting Managing safeguarding concerns and promoting safe practice What we re looking for Experience supporting people with substance misuse, mental health or dual diagnosis needs Strong understanding of safeguarding, risk management and recovery-focused practice Experience managing a caseload and achieving targets/KPIs Excellent communication and partnership-working skills Strong IT and administration skills A flexible approach, including occasional evening/weekend work and travel where required Join a supportive, values-led organisation where your work has real impact. You ll receive ongoing training, supervision and opportunities to develop your career while changing lives every day. If you re ready to help people build healthier, more independent futures, we d love to hear from you. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. Employee Screening and Eligibility to Work Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview. If successful in your application, you will be required to provide eligibility to work evidence in line with the Eligibility to Work in the UK requirements. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Apr 30, 2026
Full time
Dual Diagnosis Recovery Worker Location: Canterbury Salary: £24,000 per annum Vacancy Type: Permanent Closing date: 27 May 2026 About The Role Are you passionate about helping people rebuild their lives? We re looking for a passionate and proactive Dual Diagnosis Recovery Worker to join our team, working full time (35 hours per week) across our Canterbury and Sittingbourne services. This is a rewarding opportunity to support adults experiencing both mental health challenges and substance misuse needs, helping them move towards recovery through person-centred, joined-up support. You ll play a key role in delivering tailored interventions, reducing harm, improving wellbeing and empowering people to make lasting positive change. What you ll be doing Managing a caseload of service users with complex needs Completing risk, initial and comprehensive assessments Creating and reviewing personalised care plans Delivering structured 1:1 sessions and group programmes Providing harm reduction advice and relapse prevention support Supporting access to housing, benefits, training and employment Working closely with mental health teams, healthcare professionals and partner agencies Maintaining accurate records, data and outcome reporting Managing safeguarding concerns and promoting safe practice What we re looking for Experience supporting people with substance misuse, mental health or dual diagnosis needs Strong understanding of safeguarding, risk management and recovery-focused practice Experience managing a caseload and achieving targets/KPIs Excellent communication and partnership-working skills Strong IT and administration skills A flexible approach, including occasional evening/weekend work and travel where required Join a supportive, values-led organisation where your work has real impact. You ll receive ongoing training, supervision and opportunities to develop your career while changing lives every day. If you re ready to help people build healthier, more independent futures, we d love to hear from you. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. Employee Screening and Eligibility to Work Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview. If successful in your application, you will be required to provide eligibility to work evidence in line with the Eligibility to Work in the UK requirements. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
We are working with Private Rental Developer who are in the process of setting up their Residential Service Hub in the North West London area. They have around 400 high quality properties under management with a strong long-term growth strategy and the funds to complete these. They are looking to add around 1000 properties annually, currently initially focusing on the Home Counties. They have a need for a Resident Services Lead to support tenants with their queries and resolve issues, supporting them from when they first move in. Working closely with property managers, operational teams and on-site staff, you will help ensure enquiries, maintenance requests and resident communications are handled consistently across the portfolio. You will also support the effective use of systems and contribute to maintaining strong service standards as the portfolio continues to grow, giving you the opportunity to grow with the business. You will: Resident Enquiries & Communication Act as a first point of contact for resident enquiries across phone, email and digital platforms. Provide clear and timely responses, making sure queries are followed through to resolution. Log and manage enquiries and service requests within property management or CRM systems. Complaints Management Manage resident complaints, ensuring they are recorded, investigated and resolved in line with company procedures. Maintain accurate records. Escalate more complex or sensitive issues where needed. Ensure complaint handling complies with data protection requirements and ICO guidance. Operational Coordination Coordinate resident service requests with property managers and contractors. Support the management of maintenance requests and operational service queries. Act as the link between residents and internal teams to make sure issues are picked up and resolved efficiently. Maintain accurate records of resident communications and service requests. Resident Experience Support the delivery of a consistent and positive resident experience across the portfolio. Assist with resident engagement initiatives and community activities where required Engage with Residents prior to their move in day to coordinate a seamless move in process and when they move out. Systems & Administration Use operational systems to track enquiries, complaints and service requests. Keep resident information and service records are accurate and up to date. Support service monitoring by maintaining accurate data and assisting with performance tracking where required. You will have: Relevant qualification or equivalent experience in customer service, housing, property management, hospitality or business administration. Experience handling resident or customer enquiries and complaints, including investigation and resolution. Experience using CRM systems, property management systems and Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 30, 2026
Full time
We are working with Private Rental Developer who are in the process of setting up their Residential Service Hub in the North West London area. They have around 400 high quality properties under management with a strong long-term growth strategy and the funds to complete these. They are looking to add around 1000 properties annually, currently initially focusing on the Home Counties. They have a need for a Resident Services Lead to support tenants with their queries and resolve issues, supporting them from when they first move in. Working closely with property managers, operational teams and on-site staff, you will help ensure enquiries, maintenance requests and resident communications are handled consistently across the portfolio. You will also support the effective use of systems and contribute to maintaining strong service standards as the portfolio continues to grow, giving you the opportunity to grow with the business. You will: Resident Enquiries & Communication Act as a first point of contact for resident enquiries across phone, email and digital platforms. Provide clear and timely responses, making sure queries are followed through to resolution. Log and manage enquiries and service requests within property management or CRM systems. Complaints Management Manage resident complaints, ensuring they are recorded, investigated and resolved in line with company procedures. Maintain accurate records. Escalate more complex or sensitive issues where needed. Ensure complaint handling complies with data protection requirements and ICO guidance. Operational Coordination Coordinate resident service requests with property managers and contractors. Support the management of maintenance requests and operational service queries. Act as the link between residents and internal teams to make sure issues are picked up and resolved efficiently. Maintain accurate records of resident communications and service requests. Resident Experience Support the delivery of a consistent and positive resident experience across the portfolio. Assist with resident engagement initiatives and community activities where required Engage with Residents prior to their move in day to coordinate a seamless move in process and when they move out. Systems & Administration Use operational systems to track enquiries, complaints and service requests. Keep resident information and service records are accurate and up to date. Support service monitoring by maintaining accurate data and assisting with performance tracking where required. You will have: Relevant qualification or equivalent experience in customer service, housing, property management, hospitality or business administration. Experience handling resident or customer enquiries and complaints, including investigation and resolution. Experience using CRM systems, property management systems and Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
