Customer Success Administrator

Job Title: Customer Success Administrator
Salary: £28,000 to £30,000 per annum
Location: Hatfield
Contract: Permanent, full-time
Hours: Monday to Friday 7.30am to 16.30pm

COMPANY PROFILE

Join a leading construction company that values its employees and fosters personal and professional growth. Work in modern, open-plan offices with a positive team environment.

They are seeking a candidate with a customer-focused background and ideally, project coordination experience. You ll play a key role in managing materials, arranging deliveries, and providing project recommendations. If you're detail-oriented and proactive, this is the opportunity for you!

SKILLS REQUIRED

• 2+ years in an office based customer service role
• Excellent communication skills over the phone and email
• Good numeracy skills
• Strong IT skills, excellent working knowledge on Excel
• Full UK licence to get to the location

DESIRABLE SKILLS

• Knowledge / experience in the construction industry
• Sales support experience
• Able to read and understand architect drawings and specifications
• Competent with ERP / CRM systems
• Previous project coordination experience

RESPONSIBILITIES

• Provide excellent customer service and manage calls.
• Process orders, coordinate deliveries, and resolve queries.
• Support customers, sales, and team leader daily.
• Scale floor plans, coordinate designs, and recommend products.
• Manage suppliers, chase orders, and check stock availability.
• Handle invoicing, payments, discrepancies, and emails.

ADDITIONAL INFORMATION

• 25 days annual leave + bank holidays
• Christmas closure
• Workplace pension
• Parking on-site
• Modern offices
• Team events & socials

Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted.

SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.