316 jobs found

Customer Experience Manager - Heat Networks (12-14 Month FTC, Maternity Cover) Hybrid - London or Bristol (c. 3 days in office per week) PAYE or Approved Umbrella Only We're recruiting an experienced Customer Experience Manager to join our market-leading renewable energy client's Heat business on a 12-14 month maternity cover. You will co-lead customer experience across a growing portfolio of heat networks, ensuring customers receive high-quality, compliant and efficient service. Reporting to the Head of Customer Experience & Communications, and working alongside another Customer Experience Manager, you will manage service delivery via internal teams and external partners, drive continuous improvement and make sure customer journeys meet regulatory and industry standards (including Ofgem). Key responsibilities Service Delivery Oversee performance of outsourced providers across metering, billing, payment collection, complaints and contact centre. Monitor SLAs, report on performance and drive continuous improvement. Act as an escalation point for complex operational issues and service failures. Complaints & Customer Insight Own the end-to-end complaints framework, ensuring regulatory compliance and best practice. Manage complex and high-risk complaints, including escalation to the Energy Ombudsman. Lead a structured Voice of Customer programme (CSAT, NPS), using insight to inform operational and strategic decisions. Regulatory Compliance Ensure customer policies, processes and communications comply with Heat Trust, Ofgem and other relevant standards. Lead regular policy and process reviews in response to regulatory change and customer feedback. Support audits and mandatory quarterly/annual reporting to regulators. Onboarding & Engagement Support onboarding of new heat network sites and customers, ensuring a clear, positive, compliant experience from day one. Deliver customer engagement activities, including community events and onboarding communications. Provide training to client sales and customer teams and third-party suppliers. Operational & Billing Support Review and improve customer service processes and operating models. Use data and insight to enhance service and efficiency. Provide oversight of billing cycle activities (including billing runs) during Customer Operations Manager absence, ensuring accuracy and timeliness. About you You're an engaging, proactive professional who takes ownership, manages competing priorities and builds strong relationships across teams and partners. You will bring: Proven experience managing customer complaints in a regulated utilities environment, including escalations. Strong experience with metering and billing systems and processes. Experience delivering or contributing to CSAT/NPS or similar customer satisfaction programmes. Strong understanding of utilities regulation and customer protection frameworks. Confident user of CRM systems and digital tools. Excellent communication, analytical, problem-solving and organisational skills. Strong Excel skills, with experience interrogating data and producing regular reporting. Ability to work independently and in a matrix, cross-functional environment. Positive, approachable and collaborative style. Desirable: knowledge/experience of district heating, Heat Trust and relevant service standards. Experience & background c. 5+ years' experience in consumer utilities and consumer protection regulation. Demonstrable experience managing service delivery in customer-facing environments, including external service partners. Experience designing and implementing operational processes. Proven track record of running multiple projects/programmes and managing external stakeholders. How to apply For more information on this excellent opportunity with a leading renewable energy business, please contact the recruitment team on (phone number removed) or apply online and we'll be in touch. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corperate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Freindly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Memorial Sales Manager 40 hours per week Working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required) Salary from £37,000 - £40,000 per annum basic + OTE up to £20k + Benefits Permanent New Southgate Cemetery & Crematorium Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day? If so, we would love to hear from you! We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing. Like many of our colleagues, you might not have considered this line of work before, however with industry training provided and on-going career development, you will find it one of the most varied and rewarding opportunities you could ever imagine. The role As a Memorial Manager, you will lead and support a small team of 2-3 Memorial Advisors, ensuring that site memorial budgets and KPIs are consistently achieved. Alongside your leadership responsibilities, you will take an active and hands on role in guiding bereaved families through the process of selecting a memorial that thoughtfully honours their loved one. This is an ethical, consultative sales role centred on building trust, understanding individual needs, and supporting families at every stage of their memorial journey. You will lead by example, maintaining exceptional standards within the memorial office while overseeing the full process, from initial enquiry through to final installation. Our approach is rooted in care and integrity. We focus on developing meaningful relationships over time, offering tailored guidance that reflects each family s wishes. Whether simple and understated or more elaborate, you and your team will play a vital role in helping families create a lasting tribute that feels uniquely personal. Key responsibilities: Care & Consultative Sales Build trusted, long-term relationships with bereaved families. Use active listening and sensitive questioning to understand needs, grief stages, and personal wishes. Present all memorial options (e.g., headstones, jewellery, living memorials, plot choices). Conduct appointments in person, by phone, and via the Chronicle system. Walk families through the grounds to help them visualise options. Provide cost breakdowns and process transactions. Operational & Administrative Duties Manage the full memorial process from enquiry to installation. Liaise with suppliers, including stonemasons, to coordinate orders. Handle emails, calls, paperwork, and customer queries. Support dispersal/interment of cremated remains. Maintain high standards across buildings, grounds, and memorial areas. Business & Commercial Focus Responsible for achieving monthly memorial sales targets for yourself and your team. Maintain consistency of memorial offerings across the site. Identify new memorial opportunities and support group-wide initiatives. Monitor competitors and local market trends. Build relationships with external stakeholders to grow business. People & Collaboration Lead, develop and support a small team within the memorial office including regular 1-2-1 s, & performance reviews. Work closely with Crematorium & Cemetery Manager, Head of Division, and Operations Managers and our stonemasons. Support wider site operations during staff absence. Share best practice across the Westerleigh Group. Quality, Compliance & Safety This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for. About you Previous experience as a Sales Manager / Sales Team Leader / Sales Supervisor, Sales Consultant / Account Manager, Client Relationship Manager, Business Development Manager / Funeral Manager or in a role that involved consultative sales e.g. Jewellery Store Manager / Luxury Retail Manager. You might not know everything there is to know about the bereavement sector, however there is no better place to learn. Experience of leading a team. Consultative sales experience and proven track record. Natural communicator with a flair for building relationships and providing excellent customer service. Empathy, professionalism, and ability to handle sensitive situations. Resilient and organised with excellent attention to detail. A good active listener, sometimes our customers will want to take things slow and chat their options over a cup of tea and that s fine by us. Flexible approach to hours. Excellent Administration and IT skills. Comfortable using Word / Excel, writing emails and letters. A real team player, with compassion and the desire to make a difference every day. What We Offer If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families we serve. No two days are the same and many of our Managers have developed their careers within the business. The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team. In addition to salary, you will also be eligible for the following benefits: Memorial sales bonus 33 days holiday (Includes 8 days bank holiday) Life Assurance A choice between 7% employer pension contribution or 5% contribution + private healthcare cover (Bupa) Access to a wide range of retail discounts and wellbeing support Ongoing learning & development Employee Assistance / Occupational health support Program Mindfulness App Mental Health First Ambassadors The benefit we hope you ll never need: Free Cremation benefit for Immediate family Bereavement Leave Enhanced maternity & paternity pay Recognition scheme Free Flu jab Smart uniform and PPE provided Free parking What next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.

Customer Care and Compliance Executive Stafford, ST18 Vantage Consulting are an award-winning, specialist engineering recruitment business, currently looking for a Customer Care and Compliance Executive to join our growing team on a permanent basis. Covering customer experience, business support and compliance, this role is pivotal in providing an interface for both our sales team, customers, contractors and successful onboarding of placements. You ll act as the lead and go to for all onboarding and compliance queries for our customers. Who We Are A UK top 500 recruitment business with clients ranging from SME s to global conglomerates. Vantage Consulting exists to connect the world experts and realise the potential in that connection. Established in 2010 we've continued to push ourselves to break records whilst maintaining what's important to us, the relationships with our partners and with our people. We re proud to support business across the UK, Europe and America. What We Offer You ll receive a competitive basic salary, as well as the following: Hybrid and flexible working DOE 23 days annual leave plus bank holidays, birthday leave, life event leave and volunteering leave Long service sabbaticals Enhanced maternity and paternity leave 5 team incentives and holidays About You To be successful for the role of Customer Care and Compliance Executive you'll be an organised and personable individual with strong attention to detail. You'll embody our company values of Value, Achieve, Never Give Up and Team . You should also be able to demonstrate the following skills and experience: Committed to customer service excellence Proven problem solving experience Strong verbal and written communication skills A proactive approach to work and an eagerness to learn We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. Prior to commencing employment with the company, successful applicants must provide evidence of their entitlement to live and work in the UK. Therefore, if you are successful with your application you will be required to provide one or a combination of the documents specified on the UK Government website prior to joining.

Housing Officer x 3 Location: Didsbury, Manchester Salary: Up to 35,719 Full time (35 hours per week) 2 Permanent and 1 Fixed Term (Maternity Cover 12 months) Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. The Role We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer. We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines. We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make are fair, consistent, and well-evidenced. You will carry out home visits across our neighbourhoods, and you will need to be confident working independently in the community and following safe working practices. The role combines office-based work with regular home visits and inspections, so you should be comfortable being active during the working day and undertaking the light practical tasks associated with visits, sign-ups, and estate work. This, combined with smaller neighbourhood patches, approximately 500 homes, mostly family homes rather than high-rise buildings, and heavy investment in our communities ensures that this role goes beyond reactive case work. Instead, you will have the opportunity to work and build meaningful relationships with residents, colleagues and partner agencies to resolve issues early, prevent escalation, and support stronger, safer communities. About you We are looking for someone with strong communication skills who can work directly with residents in a clear, respectful, and professional way. You will be calm under pressure and confident having sensitive or challenging conversations, knowing when to listen and when to act. You will be a team player who understands that good housing management relies on collaboration. While experience in housing, neighbourhood services, or customer-facing roles would be an advantage, it is not essential. What matters most is your approach to people, your willingness to learn, and your commitment to delivering excellent services to our customers and communities. We provide comprehensive induction and ongoing training to support your development and help you thrive in the role. In return, we offer a 35-hour working week , a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave , increasing to 30 days overtime. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing date: Wednesday 27 May 2026 Interview dates: 3 and 4 June 2026 For an informal discussion, please contact Lee Isherwood on (phone number removed) or email We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex-Armed Forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

Training Administrator Maternity Cover Corby Office Based £26,000 £30,000 DOE hourly to paid weekly Office based, Full Time 38 Hours Per Week 6 12 Month Temporary Contract with strong potential of a permanent opportunity We are recruiting for an experienced Office Administrator to join a busy and well-established engineering company based in Corby. This is a fast-paced training administration role supporting a very busy training department that delivers technical engineering courses to external delegates and internal teams. The successful candidate will be highly organised, confident communicating with customers and engineers, and able to manage multiple tasks in a demanding environment. Key Responsibilities Managing training course bookings Responding to customer enquiries via phone and email Advising delegates on suitable training courses Sending joining instructions and course reminders Processing purchase orders and invoices Preparing training materials and attendance documentation Maintaining accurate CRM and training records Producing training reports and certificates Liaising with trainers, delegates and internal departments Skills & Experience Required Previous administration/customer service experience Strong IT skills including Microsoft Office Intermediate/Advanced Excel skills CRM/database experience Excellent communication skills Strong organisational and multitasking abilities High attention to detail Working Hours Monday Thursday: 8:30am 5:00pm Friday: 8:30am 3:00pm 30-minute unpaid lunch break This is an excellent opportunity to join a professional and supportive company, with the possibility of a permanent position for the right candidate. Apply now with your CV for immediate consideration. INDKTT

Assistant Showroom Manager Maternity Cover Cheltenham £28,500 Our client, a well-established and growing retail business based in Cheltenham, has an exciting new opportunity for an Assistant Showroom Manager to join their team on a full time, permanent maternity cover contract due to maternity leave. The successful Assistant Showroom Manager should have: Previous retail management or supervisory experience within a fast-paced retail environment A target-driven and sales-focused approach with the ability to maximise opportunities Excellent customer service and communication skills Experience motivating and supporting a small retail team Strong organisational skills with the ability to manage customer orders and showroom operations effectively In this role, the Assistant Showroom Manager will be responsible for: Supporting the Showroom Manager in the day-to-day running of the showroom and deputising in their absence Driving showroom sales while delivering an exceptional customer experience at all times Managing customer orders, appointments, deliveries and payments accurately and efficiently Assisting with staff rotas, team motivation, training and performance management for a team of 5 6 staff Maintaining showroom standards, stock control and ensuring company procedures are followed at all times Our client is offering the successful Assistant Showroom Manager a salary in the region of £28,500 plus benefits including staff discounts, holiday allowance and the opportunity to work within a supportive and established retail environment. Working hours are 40 hours per week, Monday to Saturday, 9:30am 5:30pm, with a weekday off when working Saturdays. If you are a driven retail professional with management experience and a passion for delivering outstanding customer service, apply now to be considered for this exciting maternity cover opportunity. Don t delay in getting in touch to secure this fantastic role! PS1

ROLE: Branch Supervisor HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,918.43 basic salary per year BONUS/OTE: Realistic total earning potential of up to £34,718 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR BRANCH SUPERVISORS DO: Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR BRANCH SUPERVISORS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR BRANCH SUPERVISORS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career

Sales Administrator Location: Bradford, BD4 Salary: 26,500 per annum Contract: Fixed Term Contract until July 2027 (Maternity Cover) Hours: Full Time, Monday to Friday, 8am-4pm We are proud to be working in partnership with a well-established manufacturing business based in Bradford (BD4) who are looking to recruit an experienced Sales Administrator to join their team. This is a full-time, fixed term contract to cover maternity leave until July 2027 , with potential for the role to become permanent for the right candidate. The Role As Customer Service Administrator, you will play a key role in supporting both customers and internal teams to ensure production and order processes run smoothly. Your responsibilities will include: Providing excellent customer service via phone and email Offering administrative support to ensure production runs efficiently Monitoring stock levels of materials and placing orders accordingly Production scheduling to meet customer and business requirements Completing daily administration, including issuing orders Sales order processing using the company's ERP system Tracking orders, updating delivery schedules, and keeping customers informed About You Previous experience in a customer service or administrative role within a manufacturing or production environment would be highly advantageous. You'll be organised, detail-oriented, and confident communicating with customers and internal stakeholders. What's on Offer 26,500 salary Monday to Friday working hours (no weekends) Opportunity to gain long-term employment following the fixed term contract Supportive and established team environment If you're looking for your next opportunity in customer service and administration and would like to work for a stable and growing business, apply today to be considered . Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Permanent - Full Time We are looking for a motivated Resident Liaison Officer to join our St Albans Planned Team travelling around St Albans & Welwyn Hatfield. About the Role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.

Senior Client Services Manager (IFA / Fixed Term Contract) £55,000-£65,000 + Hybrid Working + Fixed Term Contract (15 months) + Company BenefitsRochesterAre you a Client Services Manager or similar from a Financial Services background looking for an exciting and specialist, Fixed Term role offering full autonomy to lead a team essential to business function within a well-established Financial Advisory firm offering the chance to have a direct impact on the continued success of the company? This well-established Advisory Firm have seen ongoing stability since their establishment whilst building a loyal client base of primarily Private Clients. Due to an ever increasing workload they are looking to welcome an additional member to their collaborative team on a Fixed Term basis.This is an autonomous role where you will be the go-to specialist responsible for overseeing a team of 15 who oversee all client services and manage a large pool of client funds. You will be involved with operations and furthering existing client relationships as well as undertaking strategy focused work both day-to-day and within weekly senior leadership meetings. This role would suit a Client Services Manager or similar from an IFA / Financial Services background looking for a varied Fixed Term position within a well-established firm offering the chance to play a key role in a successful business. The Role: Manage operations team of 19 responsible delivering a range of client services Further develop existing client relationships Assist with strategy planning and allocation of funds Attend weekly Senior Leadership Team meetings 15 months Fixed Term Contract - Maternity cover with handover period before and after Hybrid role - 3x p/week (after probation) The Person: Head of Client Servicing / Operations Financial Services background Looking for a Fixed Term role Commutable to Rochester Head of Clients, Key Accounts, Financial Services, Technical, Fund, Retail, Planning, IFA, FTC, Fixed Term Contract, Wealth Management, Finance, Kent, Rochester, South East, Medway, GillinghamReference number: BBBH25215If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Victim Support are looking to recruit Children and Young Person's Independent Domestic Violence Advocates (CHIDVA) to join our Children and Young Persons team in Barrow-In-Furness Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression About the Role This role is based in Barrow-In-Furness. You will need to travel to meet clients & work across areas as required. As a Children and Young People IDVA (CHIDVA), you will play a vital role in providing high quality, end-to-end support to children and young people who have experienced domestic abuse across Cumberland. You will act as the single point of contact for young victims throughout their recovery process, delivering support and interventions in a group setting or one-to-one basis. You will need: - You will have a thorough understanding of domestic abuse and its impact on child victim/survivors. You will understand safety and risk and how it relates to children and have strong communication skills and the confidence and ability to present and educate service users and agency partners on the realities and impacts of domestic abuse in a variety of settings. An ability to work independently and prioritise a busy workload is essential. You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in a similar setting or position. To be successful in this role you should have good IT skills & thorough safe guarding awareness. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We're working with a beautifully established, design-led interiors and lifestyle business looking to appoint a creative and commercially aware Social Media & Digital Marketing specialist to join their team on a maternity cover contract. This is a fantastic opportunity for someone passionate about content creation, brand storytelling, and digital engagement to work within a collaborative and highly creative environment. The successful candidate will take ownership of social media and digital content across multiple brands, helping to elevate online presence, strengthen audience engagement, and deliver compelling marketing campaigns. Key Responsibilities: Managing and delivering social media strategy across multiple platforms Creating engaging visual and written content Planning and scheduling content calendars Managing community engagement and responding to customer interaction Producing weekly email marketing campaigns and newsletters Updating website content and product information Monitoring analytics and optimising performance Ideal Background: Previous experience within social media, digital marketing, or content creation Strong understanding of Instagram and other social platforms Experience using Canva, Shopify, Klaviyo, and scheduling platforms such as Hootsuite A creative eye with strong copywriting skills Highly organised with the ability to manage multiple projects Candidates from interiors, homeware, lifestyle, luxury retail, fashion, or creative brand backgrounds would be particularly well suited. This is an excellent opportunity to join a friendly, collaborative business with a strong brand identity and beautifully curated products/services. For more information or a confidential conversation, please apply today.

An experienced Credit Controller is required covering maternity leave based near Bury St Edmunds. Your new company Hays Accountancy & Finance are delighted to be supporting an organisation based near Bury St Edmunds, Suffolk who offer flexible hybrid working in their search for an experienced interim credit controller for a 1-year contract. Your new role As an experienced credit controller, you will join a supportive team and an inspirational Credit Manager where you will manage your own portfolio of commercial clients and independent businesses, circa 600+ in the collection of outstanding payments. This will involve assisting with creating new customers, undertaking a credit check / risk assessment and working closely with the sales/operational and customer service teams in ensuring the correct invoices are raised with each order, and, if required, obtaining additional approval to release an order if the customer is close too, or over their credit limit. Your core duties will be to ensure smooth collection of payment, reconciling customer accounts, allocating cash, producing aged debtor reports and resolving invoice issues. This temporary credit control job has a strong customer relationship structure which will require regular contact by telephone in building customer relationships. Therefore, confident communication skills, both verbally and written, are essential along with a good level of Excel to review data. What you'll need to succeed You will have proven credit collection skills, ideally in a fast-paced business-to-business sector, managing larger corporate accounts as well as independent owner-managed businesses. You will be an excellent problem-solver regarding investigating invoice queries and possess strong negotiating skills in the collection of payment. You will be immediately available or at least be available by early May and able to commit to a 12-month contract. What you'll get in return The organisation offers a generous hybrid working pattern of 2 days in the office near Bury St Edmunds and 3 days working from home after a qualifying probation period with a salary of £30,500 and 27 days holidays plus bank holidays. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Are you looking for the next step in your KYC career? Have you worked in a regulated environment and had exposure to KYC/AML? Do you have exceptional communication skills and a good eye for detail? If so we would like to hear from you. Our client, a specialist financial services organisation, are currently looking for a KYC Administrator to join their Financial Intelligence Team. This is a part-time up to 12 Month Maternity cover position . 3 full days (9am-5pm/21 hours) per week (Monday-Friday). Days worked to be decided As a KYC Administrator will be responsible for undertaking Anti-Money Laundering checks on new customer applications, updates of AML/ Know Your Customer requirements on existing customer accounts and Fraud prevention investigations across all areas of the organisation. This will include: Conduct KYC and AML checks, including screening and due diligence Review new accounts and identify risks or unusual activity Verify customer identity documents in line with regulatory standards Perform transaction monitoring and escalate suspicious activity Investigate fraud cases and maintain accurate records Liaise with customers and third parties to support investigations The ideal KYC administrator will be well organised, detail oriented and have excellent problem solving skills. You will also: Be able to demonstrate experience of KYC/AML and fraud investigations Show knowledge of regulatory requirements and fraud risks Have clear, concise communication style Manage your own workload in a fast-paced environment Based from the Kings Hill Head Quarters, Mon-Fri you will benefit from: Hybrid working on a rota basis, 2-3 office days per week as the role allows. The first 4-6 weeks are fully office based Monday-Friday 9am-5pm. 30 days Annual Leave (pro-rated), plus Bank Holidays A variety of additional Work and Social Benefits including a pension scheme with better-than-market employer contribution option If you are an analytical, resourceful individual looking to join a great team and deliver strong results then this is the role for you! To find out more about this opportunity please call Phil in the office or send your CV to apply.

Talentmark are recruiting for a Customer Account Manager to join a company in the pharmaceutical industry on a contract basis for 12 months. This role is maternity cover. Salary: 237 - 281.93 ph PAYE or 318.03 to 379.33 ph via Umb Customer Account Manager Role: Be the custodian of customer satisfaction for assigned accounts. Drive Customer Digital Adoption. Leverages all internal and 3rd parties resources to meet both the customer's and the clients strategic goals. Perform contract amendments and change/addition notifications. Acting on customer feedback through the use of Customer Experience dashboards and other related feedback mechanisms. Provide insights into the profitability of assigned account. Your Background : Hold a relevant degree or have equivalent working experience. Successful experience in a business function (sales, business/market development) in the healthcare industry. Proven track record of adopting a customer-centric sales approach. Evidence of building productive customer relationships. Established in negotiating customer contracts. Must have a UK driving licence as this role is field-based. Company: Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year. Location: This role is field-based, covering Greater London and surrounding areas. Apply: For more information, or to apply for this Customer Account Manager please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (Apply online only). It is essential that applicants hold entitlement to work in the UK. Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.

At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector. Instead of the traditional 'take-make-waste' model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers. As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. Responsibilities: Log, triage and manage all service calls using Agilico's digital ticketing platform (Vantage Online), ensuring accurate and timely updates on parts, labour and job status. Raise purchase orders, allocate parts to jobs, and maintain accurate digital records within company systems to support effective workflow management. Train to become a key user and super user of Vantage Online and associated digital platforms, supporting continuous improvement in system usage and processes. Support the diagnosis, repair and refurbishment of Multi-Functional Devices (MFDs), ensuring all activity is recorded digitally in line with company procedures. Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate, report and track work activities. Work collaboratively with engineers, workshop staff and management to prioritise tickets, coordinate parts, and ensure customer expectations are met. Assist with digital stock control and inventory management, tracking parts usage and identifying discrepancies through system reporting tools. Adhere to Agilico's quality, health & safety and data management standards, ensuring all records, service logs and documentation are complete, accurate and audit-ready. What we are looking for: Good understanding of IT Hands on person Troubleshooting/problem solver Good communication Salary: £20,000 per annum Working hours: Monday to Friday, 9am to 5pm Benefits: Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc Cycle to work scheme Volunteer days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme - free advice on relationships, mental health and financial planning and more. Enhanced maternity and paternity scheme Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Job Advert: Aftersales Support Executive - 12 Month FTC Location: Marlow Contract Type: Fixed Term Contract (12 months) Salary: 30,000 Are you ready to join a dynamic team and make a difference in customer support? Our client, a leader in the Manufacturing & Production industry, is seeking a dedicated and professional Aftersales Support Executive to join their UK Operations Team. This exciting role offers you the chance to provide exceptional support to customers across all brands. If you thrive in a fast-paced environment and are passionate about customer service, we want to hear from you! Main Responsibilities: Deliver best-in-class customer support, ensuring first-time resolutions. Build and nurture professional relationships with Service Centre agents, dealers, and key stakeholders. Take ownership of all customer interactions, providing timely and effective solutions. Authorise product collections and coordinate repairs under guarantee. Identify cost-effective opportunities to enhance operational efficiency. Support departmental projects from concept to delivery with a flexible approach. Continuously improve your knowledge of new products and invest in your personal development. Be willing to travel across the UK as needed for RMA inspections and customer site visits. Undertake any ad hoc duties as required by your line manager. Skills/Experience Required: A minimum of 1 year's experience in customer service or sales support roles, showcasing your ability to handle inquiries and resolve issues. Strong problem-solving skills and the ability to quickly identify customer issues. Excellent time management to handle multiple inquiries and tasks simultaneously. Exceptional verbal and written communication skills for effective interaction with customers and internal teams. Experience with CRM systems and proficiency in Microsoft Office. Strong data entry, typing, and analytical skills. Ability to develop professional relationships and work autonomously. A collaborative spirit, effective in team environments. Why Join Us? 12-month Fixed Term Contract covering maternity leave. Salary: 30,000 Hours - 9am-5pm Start Date: ASAP. Interview Process: Initial screening call followed by a one-stage interview in the office. Hybrid Working: Available after 3 months of successful onboarding. Benefits Include: Pension Contributions: Employer 5% of basic salary, with a 4% employee contribution. Access to Benefits Hub: Enrol in various employee benefits. Private Medical & Dental Insurance: Employee single cover. Generous Holiday Allowance: 25 days holiday + bank holidays, pro-rated based on your start date. Life Assurance Benefits: 4 times your annual salary. Discounted Products: Access to our Friends and Family Webshop. Gym Allowance: Up to 300 annually on submission of a claim. Support for Eye Tests: Assistance for DSE use, on submission of claims. 24/7 Employee Assistance Helpline. Onsite Facilities: Free refreshments, weekly fruit baskets, wellbeing room, and free parking. If you're excited about the opportunity to contribute to a company that values customer service and operational excellence, apply now! We can't wait to meet you and see how you can bring your enthusiasm and skills to our client's team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.