198 jobs found

Cloud Voice Engineer - Office based Are you looking for a role with progression? With a company that is financially stable and growing? A company that recognises effort and rewards success? Excellent! Our client is a small but growing Managed Service Provider specialising in Unified Communications and Connectivity. They are looking for a passionate and career minded individual starting out in the IT/telecoms arena wanting to join a company that will invest time and money developing their skills. To be selected, above all else you must be a driven and passionate individual with 1 years' experience in Hosted Voice/VoIP. They are looking for someone with the personality and drive to engage well with customers. They are looking for someone working into multiple business units covering Unified Communications, Network Connectivity and IT Services. Your responsibilities will include: 1st/2nd line Maintenance diagnosis/replacements for hardware/software Installation and programming of cloud Telephony & Contact Centre platforms and application software, both remotely and on the customer premises - Gamma, MS Teams/Skype for Business, 8X8, SIP, Network Connectivity, LAN, WAN Office based role in Milton Keynes Salary £25-£30K This position is fully signed off and they are ready to interview so please contact me ASAP to discuss further. Click IT Consulting is acting as an Employment Agency in relation to this vacancy

IT Support Specialist (Contract) Norwich (On-site, 5 days per week) Contract: 5 months £180-£220 per day (Umbrella) We're recruiting for an experienced IT Support Specialist to join a growing organisation's Norwich-based IT team. This is a hands-on, user-facing role providing both desk-side and remote support across a modern, cloud-first environment. The Role You'll be the first point of contact for IT support across the business, handling a wide range of technical issues while ensuring a high standard of service delivery and documentation. Working closely with the wider IT team, you'll support users both locally and across the wider organisation. Key Responsibilities Provide 1st line support (with some 2nd line exposure) via phone, email, and in person Manage and resolve tickets in line with agreed KPIs using a ticketing system Troubleshoot hardware, software, and network issues across laptops, desktops, printers, and mobile devices Set up and configure new user devices and accounts Support Microsoft cloud technologies including Azure, Office 365, and Windows environments Maintain accurate documentation and contribute to knowledge base improvements Collaborate with IT colleagues on ongoing projects and improvements Ensure all processes follow strict compliance and approval standards (audit-focused environment) Skills & Experience Proven experience in an IT support role (2+ years) Strong knowledge of Microsoft 365, Windows OS, and cloud-based environments Experience troubleshooting hardware, software, and basic networking issues Familiarity with ticketing systems (eg, Freshservice) is beneficial Understanding of cyber security best practices Experience working in a structured or compliance-driven environment is advantageous (eg, SOX) Excellent communication skills and a customer-focused approach About You A proactive problem solver with a "can-do" attitude Comfortable working independently as well as part of a wider team Highly organised with the ability to manage multiple priorities Strong attention to detail, particularly around documentation and processes Passionate about delivering high-quality user support If you have the skills and experience for this role, please apply using the link provided

1st Line Support Technician Location: Reading, England (Hybrid Office based with 2 days' WFH after probation) Salary: £22,000 £27,500 per annum Working Hours: 9am 4pm (Monday to Friday; 32 hours per week) About Our Client Our client is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. They pride themselves on exceptional customer service and technical excellence. The Opportunity Our client is looking for a motivated and customer-focused 1st Line Support Technician to join their friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. The successful candidate will be the first point of contact for their clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities: Provide first-line technical support to clients via phone, email, and the ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You: At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast-paced environment. A genuine interest in technology and a desire to grow your IT career. What's on Offer: Competitive salary of £22,000 £27,500. Hybrid working full-time in the Reading office initially, with 2 days' work from home after successful probation. Full-time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward-thinking MSP. If you're enthusiastic, customer-oriented, and ready to start or build your career in IT support, our client would love to hear from you. Apply now by sending your CV.

Graduate Software Support Analyst - Southampton Up to £27,500 PA Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Graduate Software Support Analyst to join their growing team on a permanent basis. This is an excellent opportunity for a recent graduate looking to build a long-term career within software support, gaining exposure to a wide range of technologies, systems and client environments. Working within a small, highly capable support team, you will assist clients with technical issues, software updates and system troubleshooting while developing hands-on experience across 1st-3rd line support. You will gain exposure to databases, scripting, Windows environments and complex enterprise software solutions, with structured progression and ongoing learning opportunities. The company is highly customer-focused, with an excellent reputation for delivering quality solutions and outstanding service to clients across a range of sectors. Key Responsibilities: Provide 1st line support for client software solutions, logging and troubleshooting technical issues Assist with diagnosing and resolving software, database and configuration-related problems Support software changes, patches and updates across hosted and customer environments Work with SQL and Oracle databases, including scripts and stored procedures Assist with customer training, user acceptance testing and ongoing technical support Collaborate with internal teams and clients to ensure timely issue resolution in line with SLAs Gain experience across Windows client/server environments, XML/XSL scripting and enterprise applications Progressively develop skills across 2nd and 3rd line support activities Requirements: Ideally hold a degree (2:1 or above preferred) in Computing, Computer Science, Engineering, Physics, Maths, or a related technical subject Strong analytical and problem-solving skills with an interest in software and technology Basic understanding of SQL, databases, or scripting concepts Excellent communication and interpersonal skills Motivated, enthusiastic and eager to learn within a technical environment Ability to work independently and collaboratively within a team Desirable Skills: Exposure to SQL, Oracle, XML/XSL, or Windows Server environments Understanding of software testing, troubleshooting, or scripting Placement year, internship, or university project experience within IT or software environments This is an exciting opportunity to join a well-established software company with a strong team culture, excellent training and genuine long-term career progression opportunities. Hybrid working is available following probation.

Inside IR35 - (Apply online only) / Day, West Midlands (Coventry) We are seeking an experienced Smart Bar Technician / Desktop Support Engineer to provide onsite technical support within a busy corporate environment. You will deliver face-to-face and remote support across Windows 11, Office 365 and enterprise x64 hardware environments, acting as a key point of contact for end-user IT issues. Key Skills Required: Windows 11 support Office 365 / Teams / Outlook Azure AD & Intune SCCM imaging & deployments Enterprise x64 hardware support Laptop/Desktop builds & troubleshooting IT ticketing systems AV / meeting room support Excellent customer service skills Experience Needed: 1st/2nd Line Support experience High-volume support environments Hardware diagnostics, BIOS, drivers & device repairs Onboarding/offboarding users Strong communication skills Ideal for Desktop Support Engineers, EUC Engineers or IT Support Analysts looking for their next contract opportunity. Apply now for immediate consideration.

1st Line Support Engineer - Be the first voice they trust. £25,000 - £28,000 Fareham, Hampshire Full-time onsite Everyone starts somewhere in IT. But not every 1st line role sets you up properly. Some are just ticket factories Reset passwords. Move things on. Repeat. This one isn't. You'll be the first point of contact for customers - the person they rely on when something stops working, when they're stuck, or when they just need someone to explain things clearly. If you enjoy helping people and want to build real IT skills at the same time, this is a strong place to do it. What's in it for you? Salary : £25,000 - £28,000 Location : Fareham (full-time in the office) Exposure : Microsoft 365, Windows environments, and broader infrastructure Learning : Hands-on experience across a wide range of technologies Team : Supportive environment where you can ask questions and develop Progression : A solid foundation into 2nd line and beyond What's the role really about? You'll be the front door of the IT team. Taking calls. Responding to tickets. Helping users get back up and running. But more than that, you'll learn: How to troubleshoot properly When to fix vs when to escalate How IT environments actually work in the real world It's not just about answering tickets. It's about building your confidence and capability. What you'll be doing Acting as the first point of contact for IT support queries Logging, prioritising, and managing incoming tickets Troubleshooting common issues across Microsoft environments Supporting users via phone, email, and remote tools Keeping customers updated and informed Escalating more complex issues when needed Getting involved in hardware setup and general IT support tasks Learning from senior engineers and building your skillset What you'll bring Some commercial experience in an IT support / service desk role A basic understanding of Microsoft 365 and Windows environments Ideally experience of working for an IT service provider / Managed Service Provider Good communication skills: you're comfortable speaking to people A proactive mindset: you want to learn and improve The ability to stay organised in a busy environment A genuine interest in building a career in IT The reality of the role Some days will be busy. Some tickets will be simple. Some won't. That's part of the learning curve. But you'll progress quickly if you're someone who: asks questions takes ownership wants to improve This role is ideal if you're looking to move beyond just "having an IT job" and start building a career in IT support. Interested? Send your CV to bob com and let's have a confidential chat.

Job Title: 2nd Line IT Support Engineer Location: Tamworth Salary: £38,000 - £42,000 We are seeking an experienced 2nd Line IT Support Engineer to provide advanced technical support across a fast-paced business environment. This role acts as an escalation point for 1st line support, taking ownership of complex incidents and ensuring issues are resolved efficiently with minimal disruption. You will play a key role in diagnosing root causes, resolving recurring problems, and supporting core infrastructure and business systems. Collaboration with the wider IT team is essential to maintain high service levels and continuously improve support operations. Key Responsibilities Act as the escalation point for 1st line support, managing complex or unresolved issues through to resolution Perform advanced troubleshooting across desktop, server, network, and cloud environments Identify root causes of recurring issues and implement long-term fixes Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and Intune Manage identity and access across Active Directory and Entra ID (Azure AD) Support Conditional Access, MFA, security policies, and endpoint management Manage devices via Intune, including enrolment, compliance, and deployment Troubleshoot networking issues (DNS, DHCP, VPN, and connectivity) Support Windows Server environments, file services, and basic virtualisation Collaborate with 3rd line engineers on escalations, projects, and infrastructure improvements Identify opportunities to improve service quality and automate repetitive tasks Maintain accurate documentation and contribute to the knowledge base Assist with software deployments, patching, and system updates Provide on-site and remote support across multiple locations as required Ensure all work is logged and tracked within the ticketing system Support helpdesk operations during peak periods, including ticket triage and escalation Participate in an out-of-hours support rota where required Travel between sites when necessary, sometimes at short notice Maintain endpoint and identity security controls, ensuring compliance with security policies Assist in identifying and resolving security-related incidents Essential Skills & Experience 3-5 years' experience in a 2nd Line IT Support role Strong troubleshooting and problem-solving skills across a range of technologies Ability to take ownership of issues through to resolution, including root cause analysis Excellent communication skills, with the ability to engage technical and non-technical users Strong organisational and time management skills Full UK driving licence Technical Expertise: Microsoft 365 administration (Exchange Online, Teams, SharePoint) Intune (device enrolment, compliance policies, deployment) Active Directory and Entra ID (Azure AD) Conditional Access, MFA, and endpoint security controls Windows 10, Windows 11, and Windows Server Networking fundamentals (DNS, DHCP, VPN, connectivity troubleshooting) Server infrastructure support (file services, permissions, basic virtualisation) Experience with ITSM / ticketing systems Desirable Skills Experience in a multi-site environment Experience providing both on-site and remote support Exposure to warehouse or logistics environments Knowledge of virtualisation platforms (Hyper-V or VMware) Basic scripting skills (PowerShell) Exposure to Linux systems Relevant IT certifications (e.g., Microsoft, CompTIA)

Standard 8 is partnered with a well-organised Public sector organisation looking to bring in an IT Support engineer on a part-time basis to support its on-site environment. This is a role for someone to provide 1st line support and ideally some 2nd line support. Day to day will be focused on handling helpdesk tickets, resolving first-line issues and supporting Microsoft 365, Exchange and Active Directory. There's a steady mix of hardware and user support; laptops,printers, account admin, installs and general upkeep. No surprises, just solid, hands-on IT work. They need someone who's had at least 1 years experience in IT support, service desk or technician background, comfortable managing workload, and able to deal with non-technical users without overcomplicating things. It's about being reliable, clear in your communication, and getting things fixed. You'll need a good grounding in • Day-to-day IT support across users, devices and systems. • Microsoft 365 • Exchange • Active Directory If you want a straightforward IT support role in a structured environment where you can just get on with the job, this is worth a look.

1st Line Support Technician Location: Reading, England (Hybrid Office based with 2 days WFH after probation) Salary: £22,000 £27,500 per annum Working Hours: 9am 4pm (Monday to Friday; 32 hours per week) About ClearTrust MSP ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service and technical excellence. The Opportunity We are looking for a motivated and customer-focused 1st Line Support Technician to join our friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. You will be the first point of contact for our clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities: Provide first-line technical support to clients via phone, email, and our ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You: At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast-paced environment. A genuine interest in technology and a desire to grow your IT career. What We Offer: Competitive salary of £22,000 £27,500. Hybrid working full-time in our Reading office initially, with 2 days work from home after successful probation. Full-time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop your IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward-thinking MSP. If you re enthusiastic, customer-oriented, and ready to start or build your career in IT support, we d love to hear from you. Apply now by sending your CV.

Azure, AKS, Microsoft, Cloud Computing, IaC, Terraform, Ansible, PowerShell, C#, Azure DevOps, Kubernetes, Containerisation, CI/CD, Automation ACCELERATE YOUR CLOUD CAREER Salary 37K- 70K basic + excellent bens + incentivised training on offer. Our client continues to grow their Cloud teams and needs additional permanent recruits to join them for Summer/Autumn 2026 as their business grows further The ideal candidate will have an Infrastructure Engineering background (3rd/4th line infrastructure support, servers, data centres rather than offcie365 support / or 1st/2nd like support of Azure) 12 months minimum experience in Azure Infrastructures around implementations and support needed, coupled with the following: Terraform and automation Azure DevOps tools & processes Nice to have will include Azure Kubernetes Service Containerisation/Platform skills Experience within the financial services sector is useful (due to nature of projects) but not essential. Some completed Azure certifications would be expected (AZ104, AZ900 etc) to show your desire to work in this space These are permanent roles only. These are NOT AWS or GCP cloud roles, and only Azure experience is considered. THE ROLES ARE HYBRID AND HAVE A NEED TO BE IN A LONDON OFFICE 1-2 DAYS A WEEK. This is an ESSENTIAL REQUIREMENT. There is no visa sponsorship or visa transfer support on offer, sadly. 5 years UK residency ESSENTIAL due to financial checks needed. 5 years UK work experience ESSENTIAL. Project work is financial sector-based, with the opportunity to work in SpecOps, Professional Services Teams. What's in it for you? A good base salary (Yes, there is a salary range, but it depends on the level of your expertise). Own lab. Continuous incentivised cloud training. Holiday, Pension, Medical, Death in Service etc. Expectation to undertake certification. You will also work with a highly respected, technically skilled cloud team with years of Azure expertise. Potential to step up into tech lead, SME, and mentor roles too. Interested? Please do get in touch with Karen Burke today!

My client seeks to recruit a seasoned desktop support engineer - you will join a team supporting in the investigation and resolution of Desktop issues in a 1st / 2nd line capacity, acting as a central escalation point in resolving and ensuring that SLA's are adherred to. Previous experience of supporting Exec / C-Suite users, providing a white glove service is a must! This prestige customer site requires an onsite presence, working within a team and supporting during the hours of 08.00-18.00 (rota basis), strong communication skills are essential to complement your technical skills: Windows Operating Systems, PC & Laptop hardware setup, configuration and support, Apple knowledge primarily iphones and pads, network understanding, combined with a self starter attitude.

2nd Line IT Support Engineer (Field & Remote) - 40,000/ 45,000 - Peterborough Principal IT are currently working with a leading Managed Service Provider who are looking to recruit an experienced IT Support Engineer to join their growing technical team. This is an excellent opportunity for a customer-focused engineer who enjoys a mix of remote support, onsite work, and hands-on troubleshooting across a broad range of modern technologies. Based from their Peterborough office, with regular travel to customer sites including Heathrow, this role will primarily support a key strategic client while also assisting across the wider managed services customer base. The successful candidate will play an important role in delivering high-quality support services, maintaining strong client relationships, and contributing to ongoing service improvements within a fast-paced MSP environment. The Role As an IT Support Engineer, you will provide both remote and onsite technical support across a variety of customer environments. You will be responsible for diagnosing and resolving escalated technical issues, supporting infrastructure and cloud technologies, and ensuring excellent customer service delivery at all times. This role would suit someone with previous MSP or service desk experience who enjoys working across multiple technologies and building strong client relationships. Key Responsibilities Provide 2nd line technical support across customer environments Resolve escalated incidents from the 1st line support team Deliver both remote and onsite support where required Troubleshoot issues across systems, networks, infrastructure, and applications Manage and update tickets through the service desk platform Ensure tickets are progressed within agreed SLAs Escalate complex technical issues to senior engineers where necessary Attend customer sites to deliver onsite technical support Create and maintain technical documentation and knowledge base articles Monitor infrastructure alerts through RMM and monitoring platforms Support ongoing service improvement and automation initiatives Promote IT security best practices across customer environments Build strong working relationships with customers and stakeholders Technologies You will gain exposure to a broad range of technologies including: Microsoft Technologies Microsoft 365 Exchange Online SharePoint Microsoft Teams Entra ID / Azure Active Directory Intune / Endpoint Management Windows 10 & Windows 11 Windows Server Microsoft Defender Cloud & Infrastructure Microsoft Azure VMware & Hyper-V Backup & Disaster Recovery solutions Identity & Access Management Networking Cisco Meraki Firewalls VPN connectivity Network troubleshooting Support Tools RMM platforms Service desk systems Remote support tools Monitoring & alerting systems Skills & Experience Required Minimum 2 years' experience within an IT support, MSP, or service desk environment Strong troubleshooting and diagnostic skills Experience supporting Microsoft 365 environments Good understanding of networking technologies Experience using ticketing and remote support systems Excellent communication and customer service skills Strong organisational and prioritisation abilities Full UK driving licence Willingness to travel to customer sites when required Certifications Essential Microsoft Associate Certification (MD-102 or MS-102) or equivalent Desirable AZ-104 SC-300 Cisco Meraki certifications If you are an experienced 2nd line IT support engineer looking to step into a delivery-focused role with strong career development opportunities, we would love to hear from you. INDGH

Service Desk Analyst - 24/7 Shift Rota This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email, or remote access) or scheduling Field Engineers to provide on-site break-fix support. Service Desk Analyst tasks and responsibilities will include: Ensuring tickets are resolved in accordance with service level agreements (SLAs) Always providing excellent customer service, striving to exceed client and business expectations Liaising with other internal departments and external partners to resolve tickets when required On occasion, assisting the Helpdesk Scheduling Assistant with scheduling Field Engineers for site visits when problems cannot be resolved remotely The above is not an exhaustive list of duties and you may be expected to perform different tasks as necessary to meet the overall business objectives of the organisation. About you We are seeking someone with experience in troubleshooting IT problems and supporting IT hardware, which includes printers, laptops, desktops, and mobile devices. This experience can be gained through previous roles or through academic study, such as a college or university course. Additionally, excellent customer service skills are required for this position. The role is fast-paced, and the ability to prioritize and manage multiple conflicting deadlines is essential. Key qualities for success in this role include strong problem-solving skills and attention to detail. Regular communication with internal and external stakeholders of all levels will be required, so excellent written and verbal communication skills are important. Job Types: Full-time, Permanent

Join a growing Yorkshire MSP where you'll support varied clients, work across Microsoft environments and keep building your technical skills. IT Support Engineer (1st/2nd Line) Heckmondwike, West Yorkshire, WF16 0LS £26,000 to £31,000 per annum, depending on experience Full-time Permanent ISL Technology is looking for a skilled and customer-focused IT Support Engineer to join its growing technical support team. This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You'll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting. Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered. What's on offer £26,000 to £31,000 salary full-time permanent role varied MSP environment exposure to different technologies and client sites supportive, close-knit team technical development opportunities immediate start available, with notice periods accommodated What you'll be doing managing support calls and service tickets resolving 1st and 2nd line IT issues supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11 carrying out routine server and desktop maintenance supporting client projects maintaining service levels and client documentation delivering clear, professional customer service What we're looking for You should ideally have 3 to 4 years' experience in IT support , with the confidence to support clients professionally and solve technical issues across varied environments. Essential skills include: Microsoft 365 Active Directory and Group Policy Windows Server and Windows 11 networking fundamentals, including routers and switches strong customer service skills good attention to detail and organisation Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful. Why join ISL Technology? ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. You'll join a close-knit team that values collaboration, technical development and delivering excellent customer service. This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience. Apply now If you're an experienced IT Support Engineer looking for your next role, apply today. Applicants must be eligible to work in the UK. Recruitment agencies need not apply. Alternative job titles may include 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Engineer, Helpdesk Engineer, Desktop Support Engineer, Technical Support Engineer, MSP Support Engineer or IT Technician.

Azure, AKS, Microsoft, Cloud Computing, IaC, Terraform, Ansible, PowerShell, C#, Azure DevOps, Kubernetes, Containerisation, CI/CD, Automation Salary £37K-£70K basic + excellent bens + incentivised training on offer. Our client continues to grow their Cloud teams and needs additional permanent recruits to join them for Summer/Autumn 2026 as their business grows further The ideal candidate will have an Infrastructure Engineering background (3rd/4th line infrastructure support, servers, data centres rather than offcie365 support / or 1st/2nd like support of Azure) 12 months minimum experience in Azure Infrastructures around implementations and support needed, coupled with the following: Terraform and automation Azure DevOps tools & processes Nice to have will include Azure Kubernetes Service Containerisation/Platform skills Experience within the financial services sector is useful (due to nature of projects) but not essential. Some completed Azure certifications would be expected (AZ104, AZ900 etc) to show your desire to work in this space. These are permanent roles only. Salary £37K-£70K basic + excellent bens + incentivised training on offer. These are NOT AWS or GCP cloud roles, and only Azure experience is considered. THE ROLES ARE HYBRID AND HAVE A NEED TO BE IN A LONDON OFFICE 1-2 DAYS A WEEK. This is an ESSENTIAL REQUIREMENT . There is no visa sponsorship or visa transfer support on offer, sadly. 5 years UK residency ESSENTIAL due to financial checks needed. 5 years UK work experience ESSENTIAL. Project work is financial sector-based, with the opportunity to work in SpecOps, Professional Services Teams. What's in it for you? A good base salary (Yes, there is a salary range, but it depends on the level of your expertise). Own lab. Continuous incentivised cloud training. Holiday, Pension, Medical, Death in Service etc. Expectation to undertake certification. You will also work with a highly respected, technically skilled cloud team with years of Azure expertise. Potential to step up into tech lead, SME, and mentor roles too. Interested? Please do get in touch with Karen Burke today!

First Line Support Engineer / IT Service Desk Technician A fantastic opportunity for an IT support professional with previous service desk or MSP experience to join a growing technology consultancy. You'll support clients with troubleshooting, cloud technologies, Microsoft systems, cybersecurity and customer-focused technical support in a collaborative environment. If you've also worked in the following roles, we'd also like to hear from you: IT Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist. SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a busy and supportive technology consultancy delivering IT support, cybersecurity and cloud solutions to professional service clients. As a First Line Support Engineer / IT Service Desk Technician you will provide 1st-line technical support across desktops, laptops, mobile devices and Microsoft cloud technologies while delivering an excellent customer experience. Working within a collaborative service desk environment, the First Line Support Engineer / IT Service Desk Technician will troubleshoot issues, manage user accounts, support Azure AD and Active Directory administration, and contribute to ongoing service improvements and knowledge sharing. This is an excellent opportunity for someone passionate about technology, cloud computing, customer service and continuous professional development within a fast-paced managed services environment. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the First Line Support Engineer / IT Service Desk Technician include: 1st Line Support: Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidents Technical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOS User Account Administration: Manage password resets, account updates and multi-factor authentication via Active Directory and Azure AD Hardware and Software Setup: Install, configure and maintain hardware, applications and business systems Service Desk Documentation: Maintain accurate records within ticketing systems and contribute to knowledge base articles Customer Service Delivery: Provide clear, jargon-free communication and timely updates to end users Continuous Improvement: Identify recurring issues and support service improvement and process optimisation initiatives Professional Development: Engage in Microsoft certification training including Azure, Intune and Modern Desktop CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment Experience with troubleshooting Windows, macOS, desktop and mobile device issues Strong customer service and communication skills with the ability to explain technical information clearly Experience with Active Directory, Azure AD or user account administration A proactive approach with excellent problem-solving and organisational skills Ability to prioritise workloads and work effectively under pressure A genuine interest in technology, cloud computing and continuous learning Strong team-working skills and a professional work ethic DESIRABLE Previous experience within a managed services provider (MSP) environment ITIL Foundation knowledge or certification Microsoft certifications such as AZ-900, MS-900 or SC-900 Experience with Microsoft Intune, Azure platforms or endpoint management tools BENEFITS Learning and development opportunities including Microsoft certifications and internal and external training Career progression opportunities 21 days holiday increasing after 3 years of service plus public holidays and Birthday off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14742 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

AV Installation Engineer - 32,000/ 37,000 per annum - Hull Principal IT are supporting a leading AV and technology solutions provider delivering high-quality audio visual installations and integrated technology solutions across commercial environments throughout the UK and beyond. Due to continued growth, they are looking to recruit an experienced AV Installation Engineer to join their engineering team. Hull-based with frequent travel to customer sites across the UK and occasional overseas travel. The Role The successful candidate will play a key role in leading and delivering professional AV installation projects across a variety of commercial environments. This is a hands-on position responsible for overseeing all aspects of AV installations including cabling, equipment installation, rack building, system configuration, testing, commissioning, and client handover. The role will also involve mentoring junior engineers, maintaining installation quality standards, and acting as a key point of contact on-site. Key Responsibilities: Lead and carry out 1st and 2nd fix AV installations Install, terminate, and test structured cabling systems Mount and configure AV equipment including displays, audio systems, conferencing systems, and control equipment Perform system testing, fault finding, commissioning, and final handovers Read and interpret technical drawings and schematics Work closely with project managers and technical teams to ensure successful project delivery Supervise and mentor junior engineers and apprentices on-site Ensure all works are completed in line with company quality standards and health & safety requirements Maintain accurate installation documentation and records Act as a professional and customer-focused representative on client sites Support remedial works, servicing, and maintenance activities where required Requirements: Extensive experience within commercial AV installations Strong understanding of AV systems, signal flow, and integration Experience with structured cabling, containment, rack building, and commissioning Excellent troubleshooting and problem-solving skills Strong client-facing and communication skills Site Supervisors Safety Training Scheme - SSSTS certification Full UK driving licence Desirable Skills & Certifications: CTS or CTS-I certification Experience leading installation teams on large-scale AV projects Networking knowledge and AV-over-IP experience Formal electrical, electronic, or network engineering qualifications The Package: If successful our client is offering a salary of 32,000 - 37,000 per annum, favourable holiday allowance, ongoing development and training plus many more. How to Apply : If you are interested in hearing more about this AV installation engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Junior Business Systems Engineer Milton Keynes Hybrid working Kickstart Your Career in Digital Transformation Are you a Computer Science graduate looking to launch your career in a hands-on, high-impact tech role? We re working with an innovative UK engineering business that is investing heavily in digital transformation, automation, and data-driven decision making . This is a rare opportunity to join a growing organisation where you ll gain real responsibility from day one and play a key role in modernising how the business operates. The Opportunity You ll take ownership of in-house IT systems and digital improvement projects , working across the Microsoft Power Platform to build solutions that directly improve business performance. This is not a support-only role you'll be designing, building, and improving systems that are used across the entire organisation. You ll be working with tools such as: Power Apps Power Automate Power BI SQL databases SharePoint & business systems What You ll Be Doing Developing apps, dashboards, and automated workflows using Microsoft Power Platform Integrating data from multiple systems to create a centralised, efficient platform Analysing business processes and identifying opportunities to improve efficiency Building KPI dashboards and reporting tools to support decision making Supporting and maintaining internal systems and providing 1st line IT support Assisting with system upgrades, integrations, and new technology rollouts Working closely with stakeholders to turn business needs into technical solutions What We re Looking For Essential A Computer Science degree (or related STEM discipline) minimum 2:1 Strong interest in software development, data, and systems Understanding of databases, SQL, and programming fundamentals Excellent problem-solving and analytical skills Ability to communicate technical concepts clearly Nice to Have Experience with Power BI, Power Apps, or Power Automate Knowledge of SQL, APIs, or data integration Exposure to programming languages such as C#, Python, or JavaScript Understanding of business processes or workflow mapping Apply Now If you're ready to take your first step into a career in digital transformation, automation, and data systems , apply today. INDKA