1001 jobs found

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: TBC Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Job Advert: Customer Experience Advisor Duration: 6 months fixed term contract Location: Coventry Salary: £25,300 Working Hours: Full Time Monday to Friday, 9 to 5, hybrid working - 3 to 4 days in office Role Purpose for a Customer Experience Advisor: Covering a busy period within the business, you will be reporting to the Customer Care Manager and working as part of a team to ensure effective, seamless working between the Sales and Marketing teams, Showroom, Finance and Distribution/Fulfilment Departments. Key Responsibilities of a Customer Experience Advisor: Ensure inbound queries are dealt with in an effective manner Provide an excellent customer experience Investigating customers issue offering time, and cost appropriate solutions and feeding back into the business to ensure root causes are addressed accordingly Deal with complaints and escalate when required Proactively manage queries via social media channels to ensure timely and appropriate responses are provided in a public forum Update the in house database to ensure records are kept of contact with the customer Liaise with courier companies regarding deliveries and queries Complete refund authorisation if required Key Skills/Attributes of a Customer Experience Advisor: Previous experience in a customer focused role Exceptional communication skills with the ability to build rapport with customers quickly Highly organised, efficient and capable of completing tasks within set timeframes Positive attitude and the ability to work effectively both independently and as part of a team Passionate at providing excellent customer service Proficient in Microsoft applications If you're enthusiastic, motivated, and eager to contribute to a thriving business, we'd love to hear from you. Apply today to join the team as a Customer Experience Advisor and take the next step in your career. For more information, please send your CV in or apply online for this role.

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: TBC Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Job Title: EMEA KYC & High-Risk Review Analyst - AVP Location: London (Hybrid, 3 days in the office per week) Contract Details: Contract Role (Initial 6month contract) Salary: 312 - 541 per day (Umbrella rate) About Our Client: Our client is a leading global banking organisation operating within a highly regulated environment, committed to maintaining robust financial crime controls across EMEA. The role sits within the Compliance Department, specifically the Financial Crime Compliance (FCG) function, supporting the bank's second line of defence activities in mitigating AML, CTF, and broader financial crime risks. Benefits & Perks: Opportunity to work within a globally recognised banking institution Exposure to high-level financial crime governance and regulatory frameworks Collaborative environment across international stakeholders Hybrid working flexibility Involvement in strategic compliance and risk initiatives Responsibilities: Act as a subject matter expert on KYC/CDD and financial crime processes Provide second line oversight and advisory support to front and middle office teams Support governance activities and maintain the EMEA financial crime control framework Prepare management information (MI) and reports for senior stakeholders and board-level committees Assist in maintaining and enhancing AML/CFT policies, standards, and procedures Conduct risk assessments and support the development of reporting outputs Support implementation of audit and regulatory recommendations (FCA/PRA/internal audit) Contribute to AML/CFT/Financial Crime training delivery across the business Support annual reviews of SWIFT RMA and correspondent banking relationships Assist with enhanced due diligence processes and high-risk customer reviews Perform gap analysis against regulatory changes and internal frameworks Support development and maintenance of Risk Assessment Methodology (RAM) Collaborate with MLROs, compliance teams, and regional stakeholders across EMEA Essential (Knowledge, skills, qualifications, experience): Proven experience in Financial Crime, KYC, and CDD within a banking environment Strong understanding of AML/CFT regulations and financial crime frameworks Experience operating within a 2nd Line of Defence function Excellent analytical, reporting, and documentation skills Strong stakeholder management and ability to provide guidance across teams High attention to detail and ability to manage confidential information Ability to work independently and manage competing priorities Strong written and verbal communication skills Desirable (Knowledge, skills, qualifications, experience): Experience within Capital Markets or Global Markets environments Relevant certifications (e.g., ICA, ACAMS) Knowledge of SMBC products and services or similar banking environments Experience in regulatory reporting and board-level governance materials Exposure to risk assessment methodologies and framework development Technologies: Microsoft Excel Microsoft Word Microsoft PowerPoint Financial Crime / KYC systems (CDD platforms) Reporting & MI tools Note: Due to the high volume of applications we receive, only successful applicants will be contacted. We appreciate your understanding. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: TBC Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Role Title: Customer Enquiries Handler Contract Length: 12 Months Engagement Type: Umbrella or PAYE Location: Hybrid, predominantly remote - must be commutable to Glasgow (ALL KPMG UK CONTRACTORS MUST RESIDE AND HAVE PROOF OF RIGHTS TO WORK IN THE UK) Role Purpose This role will form part of our General Enquiries team within the Motor Finance remediation programme. This team are the key point of contact for customers throughout the review process, and this role will be the initial liaison point of contact for customers affected by motor finance remediation. You will interact with customers via receiving inbound calls. An important aspect of this role will be accurately capturing customer details and responding accordingly. You will also be required to support some payment administration processes and perform tasks in line with Service Level Agreements (SLAs). Deliverables Conducting inbound 'first contact' calls with customers, maintaining call control and objection handling. Accurate data entry and processing. All calls/tasks handled in line with agreed Service Level Agreements (SLAs). Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for calls where required. Identify vulnerable customers and escalate where required as per policy. Ensure Information Security risks are effectively managed in line with client and KPMG expectations. Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested. Ensure quality is embedded within all work completed. Understand the end-to-end process and develop strong knowledge of admin and telephony processes. Essential Experience Inbound call experience, building relationships and delivering excellent customer service. Working knowledge of MS office- Excel, Word and Outlook. Good administrative ability and accuracy in capturing customer information. Articulate in both written and verbal communication with the ability to take high quality written notes to summarise customer calls. Identification of vulnerable customers. Rapport building with customers. Desirable Experience Experience of working in a financial services environment. Proven experience of working with multiple systems. Previous experience working within set business timelines and meeting Key Performance Indicators (KPIs). KPMG Overview KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: TBC Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: TBC Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

An excellent opportunity has arisen for a Service Reception Manager to join Sytner BMW/MINI Swansea. As a Sytner Service Reception Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high-pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.

Join Our Team as an Allocations Sales Advisor! Are you passionate about helping students achieve their educational dreams? Do you thrive in a dynamic environment where your interpersonal skills can shine? If so, we have the perfect opportunity for you! Our education-focused organization in Hillingdon, Greater London, is on the lookout for a cheerful and professional Allocations Sales Advisor to join our team on a temporary basis. Based: Uxbridge Hourly Rate: 15.97 Duration: 4 Months What You'll Do: As an Allocations Sales Advisor, you will play a key role in guiding students through their educational journey. Your main responsibilities will include: Assisting students in selecting courses that best fit their goals and aspirations. Handling inquiries and providing excellent customer service to students and parents. Collaborating with the admissions team to ensure smooth course allocations. Maintaining accurate records of student interactions and allocations. Contributing to a positive and encouraging atmosphere for students. What We're Looking For: We need someone who is enthusiastic, organized, and ready to make a difference! The ideal candidate will have: A strong passion for education and helping others succeed. Excellent communication and interpersonal skills. Previous experience in a sales or customer service role (preferred but not essential). The ability to work well in a team and independently. A proactive approach to problem-solving. Why Join Us? Make an Impact: Your work will directly influence students' educational paths and future success. Supportive Environment: Be part of a vibrant team that values collaboration and encouragement. Flexible Working Hours: Enjoy a temporary contract with a schedule that works for you. Professional Growth: Gain valuable experience in the education sector and enhance your skills. Location: This exciting role is based in Hillingdon, Greater London. Contract Type: Temporary Ready to Make a Difference? If you're ready to embark on a rewarding journey as an Allocations Sales Advisor, we want to hear from you! Please send your CV and a brief cover letter highlighting your relevant experience and passion for education. Application Deadline: Insert Deadline Here Join us in empowering the next generation of learners! Let's create a brighter future together! Note: Only successful candidates will be contacted. We encourage applications from all backgrounds and experiences. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Care Advisor Manchester City Centre 30,000 Hours: Monday - Friday, 9am - 5pm Hybrid Working - 2 days office based, 3 days from home We are currently recruiting on behalf of a fast-growing fashion brand for an experienced Customer Care Advisor to join their expanding team. This is an exciting opportunity to join a scaling e-commerce business where customer experience is at the forefront of everything they do. The successful candidate will play a key role in delivering a first-class service and maintaining excellent customer satisfaction and Trustpilot reviews. Customer Care Advisor Key Responsibilities: Managing all customer email enquiries in a professional and timely manner Handling refunds, returns and exchanges efficiently Resolving customer complaints with empathy and a solution-focused approach Responding to delivery and order tracking enquiries Supporting customers throughout their full online purchasing journey Maintaining and improving customer satisfaction and Trustpilot ratings Liaising with internal teams and couriers to resolve customer issues quickly Updating customer records accurately across internal systems Identifying recurring customer issues and suggesting process improvements Ensuring all SLAs and response time targets are consistently achieved Providing a personalised and positive customer experience with every interaction Supporting during peak trading periods and product launches Customer Care Advisor Skills Required: Previous experience within a customer service role Experience working within an e-commerce environment would be advantageous Confident handling high volumes of customer enquiries Excellent written communication skills and attention to detail Experience using Shopify Experience using Gorgias is highly desirable, although not essential Strong problem-solving skills and the ability to remain calm under pressure A proactive and positive attitude with a genuine passion for customer experience Customer Care Advisor Benefits: Hybrid working - 3 days working from home 20 days holiday + birthday off + bank holidays NEST pension scheme Volunteer days Opportunity to join a growing brand with ambitious expansion plans Supportive and collaborative team environment This is a fantastic opportunity for a customer-focused professional looking to join a brand that is truly going places and make a real impact within a growing business. BBBH36183

Are you passionate about building meaningful client relationships and driving real business impact? We re looking for a Key Account Manager to join our growing Client Accounts team, where you ll take ownership of some of our most important customer relationships and play a key role in shaping their long-term success. This is an exciting opportunity to step into a highly visible role where you ll act as a trusted advisor to strategic clients - working collaboratively to enhance service delivery, improve performance, and unlock new opportunities for growth. You ll combine insight, data, and strong stakeholder management to ensure we consistently deliver exceptional service and value. What You ll Be Doing In this role, you ll lead the end-to-end management of strategic accounts, driving customer satisfaction, retention, and commercial performance. You ll: Build and nurture strong, long-term relationships with key client stakeholders Use data and insight to analyse service performance, identify trends, and drive continuous improvement Lead service review meetings and present performance and KPI reports Act as the primary escalation point for strategic client issues Collaborate with internal teams including Service Delivery, Change Management, and Project Delivery Drive innovation in service delivery models to enhance customer experience and outcomes Contribute to account growth through strategic planning and optimisation of commercial performance This is a role where no two days are the same - you ll be managing multiple priorities while making a tangible difference to both client success and business growth. What We re Looking For We re keen to hear from individuals who are commercially aware, relationship-driven, and thrive in a fast-paced environment. You ll bring: Experience in a client-facing B2B account management role Strong stakeholder management and influencing skills Excellent analytical and problem-solving capabilities Confidence in presenting to senior audiences The ability to manage multiple workstreams and priorities effectively A proactive mindset with a passion for continuous improvement Experience within IT or managed services environments, or knowledge of frameworks such as ITIL, would be an advantage but isn t essential. Why Join Us? This is more than just an account management role - it s an opportunity to take ownership, shape strategy, and make a real impact. You ll be part of a collaborative, forward-thinking team where your ideas and expertise are valued, and where you can grow your career while delivering outstanding results for our customers. This role also offers a flexible hybrid-working approach. If you re ready to take the next step and play a pivotal role in managing and developing strategic client partnerships, we d love to hear from you.

Service Advisor, Cribbs Causeway, Bristol Reactive Recruitment are proud to be working with one of the regions leading car dealership groups with sites across Bristol, Gloucestershire and South Wales. Due to internal progression, our client seek a Service Advisor to work from their prestigious Cribbs Causeway site in Bristol. NB: Must have a Full UK Driving Licence Service Advisor Package & Hours: A starting salary of £29,750 per annum Bonus potential of another £7,000 per annum Mon-Fri 8am to 6pm, 1 in 3 Saturdays on a rota 8am to 2pm at 1.5x Other fantastic benefits including Pension, Employee Schemes, Wellbeing Support, Events Perks, Discounts and much more General Duties: Supporting Customers Coordinating Repairs Providing Clear Solutions Keeping Records Spotless Upselling with Care Maintaining Customer Database Liaising with customers and internal colleagues What You Need: Customer-Focused Approach IT/Online Tech-Savvy Adaptability & Multitasker Great Communicator Organised and Efficient Attention to Detail We look forward to receiving your application. Key: Serviec Advisor, Snr Service Advisor, Servicing Administrator, Servicing Advisor, Dealership, Cars, Automotive, Motor, Bristol, Cribbs Causeway.

Business Development Manager £35,000-£45,000 Derby, Nottingham, Leicester, Chesterfield, and Birmingham Monday-Friday 8.00-5 pm Are you a dynamic Business Development Manager with a passion for fire safety, security, and risk protection? We're looking for a high-performing, customer-focused individual to drive growth within a well-established, UK-based protection specialist. The role Cultivate and close opportunities across sectors as a Business Development Manager Champion safety by promoting services such as fire alarm systems, risk assessments, emergency lighting, intruder alarms, access control, fire extinguishers, suppression systems, and more. Drive sales from initial lead to long-term client engagement, supporting both existing and new business growth. Collaborate with technical teams to tailor bespoke, standards-compliant solutions, ensuring seamless execution from enquiry, design, and installation to service and maintenance. Build and nurture strategic client relationships, positioning yourself as a trusted advisor on safety and compliance. Monitor market trends, competitor offerings, and customer needs to inform impactful commercial strategies. Minimum Skills Experience required Minimum 3-5 years of Industry experience in the Fire and Security sector as a Business Development Manager Strong sales and Negotiation Skills as a Business development manager Technical experience is a plus Proficiency in CRM Software and Microsoft Office Suite. Strong Organisational and time management skills. The Package Competitive salary and commission structure as a Business Development Manager Company Pension Company car Laptop About Precision People Precision People is a leading recruitment agency that specialises in sourcing top talent for Engineering, Technical, Sales, and Senior Management roles across a wide range of industries. With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership. Precision People has the expertise and resources to help you find the perfect role. With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding their candidates' expectations. Interested? To apply for the Business Development Manager position, here are your two options: "This is the job for me! When can I start?" - Call now and let's talk through your experience. Ask for Kirsty Reeves on (phone number removed) between 8.00 am and 5.00 pm. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know. PPTP

Job Title: Wiltshire Community Outreach Energy Advisor (Household Energy Services) Location : Field based across Wiltshire Salary: 29,024 per year (pro rata), rising to 31, 895 per year (pro rata) upon successful completion of probation period Job Type: Flexible, Fixed Term Contract (until March 2027) The Role: To work on the Warm and Safe Wiltshire project to help Centre for Sustainable Energy (CSE) support the long-term wellbeing of disadvantaged households across Wiltshire, particularly individuals living in fuel poverty, those with health conditions, and communities that are otherwise hard to reach, including Armed Forces and veteran communities. As part of the Household Energy Services (HES) team, the Wiltshire Community Outreach Energy Advisor will bring experience engaging with different groups, charities, and local authorities. The post requires excellent customer service skills, personal resilience, and the ability to maintain professional boundaries. The role is primarily field based, delivering face to face energy advice, conducting home visits, and providing presentations to community groups and frontline professionals across Wiltshire. Occasional visits to the Bristol office are required. Specific responsibilities: An applicant appointed to the role will be expected to: To travel across Wiltshire to arrange and deliver events, workshops, talks and presentations to target support to vulnerable householders. To increase awareness of Warm & Safe Wiltshire amongst the Armed Forces community and other community organisations in Wiltshire. Develop, maintain and build upon new and existing partnerships with the Armed Forces and community partners. To provide face-to-face support for Wiltshire residents with energy-related issues so that they can stay safe, warm and healthy at home. To deliver outreach support to Wiltshire's Armed Forces community including serving personnel, their families and veterans, for example attending coffee mornings and socials in Garrisons across Salisbury Plain. To deliver outreach support to community groups in Wiltshire who are client facing and interact with vulnerable householders daily, for example hosting an advice stand within a local library. To identify energy improvements that can be made to residents' properties and make appropriate referrals for funded measures where possible. Help residents maximise their income and make appropriate referrals to partner organisations for further support (e.g., for benefits advice and social tariffs). Deliver home visits for residents with multiple issues, who are unable to access support outside the home or via phone/internet. Recognise and refer clients appropriately for energy casework if they have more complex needs (e.g., billing issues, energy debt, supplier complaints). To provide project administrative support. To see a more detailed list of responsibilities please download from our website. About you: Essential attributes for this role include: O' Level or GCSE Maths and English or equivalent Previously worked with or volunteered for the Armed Forces. Three or more years' experience working with different groups including charities, local authorities and public health. Experience of designing and delivering public engagement events. Experience of taking a lead on the delivery and coordination of project-based activity. Ability to respond to vulnerable clients in a respectful and engaging manner. Excellent written and verbal communication skills in English, with the ability to engage a wide range of people in an appropriate manner. Full, clean UK driving license to travel to meetings, homes, and businesses across the county. Understanding of safeguarding principles and the importance of protecting vulnerable individuals. Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please visit our website. Benefits: CSE offer a range of other benefits including: You will be entitled to 25 days' paid holiday (plus statutory holidays) Subsidised bike purchase and Tech Scheme Life Assurance Health Cash plan Retail discounts Discounted breakdown cover and many more. We will pay fees and expenses on relevant training courses We are flexible with the working hours of this role and will discuss this openly if you are invited to interview How to apply: To apply, please click apply and check your emails and complete the application form sent to you. You can also download this from our CSE website. To be considered for this role an application form must be sent to the email address provided. Your application should demonstrate how your skills and experience relate to the person specification on the job description. The closing date for applications is 17:00 on Thursday 28 May 2026 If you have not heard from CSE by 17:00 on Friday 29 May 2026 , please assume that your application has been unsuccessful. Interviews will take place on Thursday 4 June, and Friday 5 June 2026. If offer the role, we will ask you to provide evidence demonstrating your eligibility for employment in the UK. Candidates with the relevant experience or job titles of: Community Outreach, Energy Advisor, Household Energy Services, Vulnerable Household Support, Field Based Advice may also be considered for this role.

ServiceNow Architect wanted with Telecommunications experience to work on a project implementing a new TSM module. You will be working across ServiceNow Telecommunications Service Management (TSM) and involved in the architecture and end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. Translating business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Hybrid work in London OUTSIDE IR per day 6 months contract with extension (long-term project) Key Responsibilities Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life-cycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades. Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. Required Skills and Experience Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM. Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life-cycle, service assurance). Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks. Experience: 10+ years of experience in software platforms, with a significant focus on architecture.

Customer Service Advisor (E-commerce / Online Marketplaces) Location: Near Stoke-on-Trent (Staffordshire area), commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding towns/villages. A successful online and offline company is looking for a Customer Service Advisor to support its growing online ecommerce operation , providing a first-class experience across online marketplaces (including the company website and major marketplace platforms). What you'll be doing Handling customer queries across e-commerce marketplaces (website and major platforms such as Amazon/eBay-style channels) Responding via telephone, webchat and email Managing customer accounts (updating details, placing manual orders) Working with third-party logistics, outsourcing warehousing, picking/packing, inventory and transport to a specialist providers) to keep orders moving to agreed service levels Managing returns and coordinating with internal Quality/Product teams to reach the best outcome Investigating delayed/lost deliveries with logistics partners and couriers Spotting recurring issues and suggesting improvements to website content and product listings Working closely with internal teams (including Marketing) to plan workload around upcoming campaigns and remain on-brand What we're looking for Strong customer service experience (B2C or ecommerce ideal) Excellent communication and listening skills Confident telephone manner Strong IT skills and ability to learn systems quickly Good communication skills strong MS Office and spredsheet skills Calm under pressure with strong organisation and prioritisation Customer-focused, results-oriented and able to make sound process decisions Location / Commutable from Near Stoke-on-Trent, Newcastle-under-Lyme area, Kidsgrove, Keele , Chesterton, Cross Heath, Knutton, Wolstanton, Silverdale, Porthill, Bradwell, Staffordshire, May Bank, Talke, Audley, Alsagers Bank, Baldwins Gate, Betley, Madeley, Woore, Whitmore, Maer, Loggerheads, Newchapel, Harriseahead, Halmer End and surrounding settlements.

Are you passionate about cars and people? Ready to accelerate your career with one of the UK's leading automotive retailer groups? Sytner Select Swindon is on the lookout for a driven, customer-focused Service Advisor to join our high-performing team. About the role As an Aftersales Advisor, you'll be the friendly face and trusted voice for our customers guiding them through their service journey from start to finish. You'll combine outstanding customer care with commercial awareness, ensuring every customer drives away delighted. What You'll Be Doing: Delivering exceptional customer service, every time Advising customers on servicing, repairs, and maintenance Liaising with workshop technicians to keep things running smoothly Building long-lasting customer relationships Working towards achievable targets with uncapped potential About You Previous customer service or automotive experience (preferred, not essential) Confident communicator with a professional approach Organised, motivated, and results-driven A passion for delivering a premium customer experience Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Customer Service Advisor (Legal Helpline) We are hiring for our customer service team, so if you have a passion for delivering excellent customer service, want to work for somewhere that makes a difference and you are a people person, we would love to hear from you! Working as part of our successful Contact Centre based in Sheffield, the role of a Customer Service Advisor, in our Legal Helpline team involves handling Personal Injury enquiries that come into the firm and you will be proactively capturing relevant information on our systems. If successfully shortlisted, you will be required to complete an online assessment, which will be sent to the email address you used to apply for this position. Subject to successful completion, you must then be available to attend our Sheffield office W/C 1st July for a final stage interview. More about the role Deal with and respond to telephone calls, emails and messages Communicate in a professional timely manner Carry out initial case assessments to determine the progression of a case - but don't worry we will give you all the training needed for you to be able to succeed in your role! So no previous experience is necessary. In return, you will be working alongside lawyers who work on a diverse portfolio and highly prestigious cases. This is a great opportunity for someone who would like to join a well established law firm and utilise their customer service skills whilst learning all about our legal helpline team. More about you Exceptional organisational skills Strong ability to communicate professionally, clearly and effectively The ability to keep calm and composed under pressure A genuine passion for customer service and pride in your work Someone who wants to be part of a friendly and supportive team What we offer you Contributory pension scheme Permanent health insurance Healthcare Cash Plan (MediCash) Life assurance 23 days annual leave (in addition to bank holidays) 5 days additional leave over Christmas Employee Assistance Programme Enhanced maternity and paternity pay Cycle to work scheme Subsidised sports and social club Annual travel and parking loans Financial assistance for professional development Sound good? Apply today!

Service Advisor Basic Salary: £30,0000 + Hours: Monday - Friday 8am till 5pm & 1 in 3 Saturday's Location: Chelmsford Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Previous experience Upselling Full manual UK Driving License - Subject to drivers check If you are interested in this Service Advisor position, please contact Skills and quote job number: 53157