47 jobs found

The Opportunity: We are seeking a proactive and empathetic interim Housing Income Officer based at a head office in Leicester. This is a hybrid post with 2-3 days a week in the office. There is an opportunity for this role to get permanent. The primary focus of this role is to support customers in sustaining their tenancies through a customer-focused approach, fostering a culture of early intervention and arrears prevention while robustly managing rent, service charge, and lease fee income. Key Duties: Manage a portfolio of arrears cases to ensure debt is consistently reducing across a variety of tenure types. Handle end-to-end arrears enforcement by issuing legal notices, preparing court documentation, and representing the organisation in court to request appropriate orders. Lead on the annual rent and service charge setting process, communicating all adjustments clearly to superior landlords, tenants, and benefit departments. Proactively engage with Housing Benefit departments and the DWP (Universal Credit) to resolve complex claim issues and ensure payments are assessed efficiently. Support Housing Officers with data collection and allocate incoming cash payments directly to debt via the finance system. Produce comprehensive monthly and quarterly arrears, rental income, and void income reports for senior leadership and superior landlords. Handle difficult financial conversations with tenants and appointees with deep understanding and empathy to build strong rapport. Identify service weaknesses and design strategic action plans for effective income management in support of the Head of Housing. Further information: Location: Based out of our central Leicester head office, at least 2 days a week on site Salary: £17-18.50 per hour based on experience Requirements: Experience: Essential previous experience working within a housing association in an income management role, with a proven track record of reducing arrears. Knowledge: Deep knowledge of Housing Benefit regulations; a solid understanding of the Supported Housing sector and Intensive Housing Management models is highly desirable. Qualifications: CIH Level 3 qualified or holding equivalent housing management qualifications is strongly preferred. Skills: Excellent attention to detail, strong analytical report writing capabilities, and highly effective internal and external stakeholder management skills. Core Competencies: A resilient, "can-do" attitude with the ability to confidently navigate lone working, handle sensitive client data securely, and maintain an up-to-date knowledge of relevant welfare legislation. How to Apply: Please apply for this role online or contact Matt at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.

My high performing local authority is looking to recruit an Interim Head of Revenues and Benefits to lead and develop it's large team as well as overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and the Council's Corporate Fraud Team. This is a senior leadership role with a strong focus on the Collection Fund, policy development and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service. The Role Lead and manage the Council's Revenues and Benefits service, overseeing c90 staff across multiple teams delivering Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and Corporate Fraud. Take strategic responsibility for the Collection Fund, ensuring effective billing, collection and financial control across Council Tax and Business Rates. Oversee the administration and delivery of Housing Benefits and Local Council Tax Support, ensuring support is targeted to vulnerable residents and statutory requirements are met. Oversee the administration of discretionary schemes including housing payments and council tax 13a (1) (c) hardship payments and business rate reliefs. Ensure compliance with all relevant legislation, government policy and regulatory requirements across Revenues and Benefits services. Act as the Council's lead advisor to senior leadership, including the s151 Officer, on all Revenues and Benefits matters, strategy and performance. Lead on system re-procurement and digital transformation, ensuring systems support efficient, automated and customer-focused service delivery. Lead financial monitoring, forecasting and reporting, supporting budget management, audit requirements and government returns. Develop and embed performance frameworks to monitor productivity, mitigate risk, prevent fraud and drive continuous service improvement. Build and maintain strong internal and external partnerships, representing the Council at senior level and driving collaborative working. Promote a culture of continuous improvement, learning and innovation to enhance service delivery and resident outcomes. Deputise for senior leadership and contribute to corporate priorities, strategy and cross-council initiatives. Key Requirements Extensive experience operating at senior level within a Revenues and Benefits service in a local authority or similar environment. Strong expertise in Council Tax, Business Rates, Housing Benefits and income collection, including Collection Fund management. Proven experience leading large, multi-disciplinary teams and delivering high-performing services. Strong understanding of relevant legislation, regulation and government policy relating to Revenues and Benefits. Experience overseeing or leading system implementation or re-procurement within a Revenues and Benefits environment. Demonstrable experience improving collection rates, service performance and customer outcomes. Strong financial acumen with experience managing large budgets, forecasting and audit processes. Experience managing complex stakeholder relationships, including senior leadership, members and external partners. Excellent leadership, communication and strategic thinking skills. Ability to drive service transformation, innovation and continuous improvement. This is an interim role with a rate of £550 to £650 a day inside IR35. The role offers hybrid working arrangements with 1 day a month needed in the office.

Rehousing Officer Medway, Kent Temporary Ongoing Full Time A fantastic opportunity has arisen for an experienced Rehousing Officer to join a busy Housing Needs team in Medway, Kent, supporting homeless households into suitable temporary accommodation and helping to deliver an effective rehousing service. THE ROLE As a Rehousing Officer, you will play a key role in ensuring homeless households are placed into suitable temporary accommodation whilst delivering housing advice, managing applications and supporting the council's statutory housing duties. Source and secure suitable temporary accommodation for homeless households. Coordinate planned and emergency placements to ensure effective use of available accommodation. Conduct tenancy sign-ups and household visits for residents moving into temporary accommodation. Assess housing applications in line with the Allocations Policy and maintain accurate records. Manage temporary accommodation rent accounts and support income collection. Provide housing advice and assistance to applicants in housing need. Liaise with internal teams, landlords, housing providers and partner agencies to deliver positive outcomes for residents. THE CANDIDATE The successful candidate will have previous experience working in a similar Rehousing Officer, Housing Officer, Allocations Officer or Homelessness Officer role. Experience working within homelessness, housing needs, allocations or temporary accommodation services. Good understanding of housing legislation, homelessness duties and allocations policies. Experience assessing housing applications and managing housing-related casework. Strong communication and customer service skills with the ability to support vulnerable residents. Full UK Driving Licence and access to a vehicle for work purposes. THE CONTRACT Working Hours: Full Time Length of Contract: 3 Month Contract Rate: The pay for the role is 18.00 per hour LTD company rate. The PAYE equivalent is 15.35 per hour, inclusive of holiday pay. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!

Be Part of Meaningful Change Rape Crisis South London (RCSL) is entering an exciting new chapter. With a new CEO, refreshed Senior Leadership Team, and an ambitious vision for the future, we are laying the foundations for a bold new organisational strategy. We are now seeking an Deputy CYP Lead to join our CYP Team at this pivotal time on a Permanent basis. As a specialist charity supporting survivors of sexual violence across twelve South London boroughs, we provide counselling, group therapy, advocacy, prevention education, and professional training. With an annual income of approximately £4 million, we are growing and strengthening our infrastructure to better serve survivors and communities. About the Role We are seeking an experienced and committed Deputy Children and Young People (CYP) Lead to support the development and delivery of our therapeutic services at a pivotal time of growth and transformation. Reporting to the CYP Clinical Lead, the successful candidate will play a key role in providing day-to-day leadership and guidance to CYP counsellors and therapists. You will help ensure that services for children and young people are consistently safe, effective, trauma-informed, and survivor-centred. This is a varied and impactful role that combines clinical leadership, safeguarding oversight, service development, and line management. It offers a meaningful opportunity to contribute to shaping, strengthening, and expanding high-quality CYP services. What You'll Do Support the CYP Clinical Lead with assessments, allocations and case distribution across CYP pathways Provide clinical guidance and day-to-day support to CYP counsellors and therapists Line manage allocated CYP staff and contribute to recruitment, induction and staff development Oversee group work programmes, including family support groups Undertake the role of Designated Safeguarding Officer for the CYP team Deputise as Deputy Designated Safeguarding Lead as part of the rota when required Provide guidance on complex safeguarding concerns and ensure appropriate escalation Contribute to service improvement, contract delivery and performance monitoring Build and maintain effective relationships with external agencies and partners Deputise for the CYP Clinical Lead where required About You Essential Degree-level qualification in counselling or psychotherapy (or equivalent experience) Professional membership with an accredited counselling/psychotherapy body Minimum of 200 hours post-qualification supervised client work At least 3 years' experience working with children and young people affected by rape and sexual violence Experience leading or supporting a team Strong knowledge of safeguarding legislation (children and adults) Completed Level 3 safeguarding training Experience in the Violence Against Women and Girls (VAWG) sector Understanding of trauma-informed, survivor-centred and feminist practice Experience working with diverse communities Ability to use data and outcomes to support service improvement Desirable Experience working with marginalised or under-served communities Knowledge of housing, welfare benefits or related legislation This role offers the opportunity to: Take the next step in your leadership journey Gain experience of safeguarding, clinical leadership and service development Support and develop a dedicated team of CYP practitioners Contribute to the future direction of CYP therapeutic services at RCSL Be part of a dynamic, creative and values-led organisation What You Bring Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to an interview, conducted via MS Teams. Stage one: MS Teams with the CYP Lead and two other panel members. The whole process from advertisement to appointment, may take up to 3 -4 weeks. Post holder will be required to undertake either Basic DBS The role will initially be open for one month (until 12:00 noon on Wednesday 18 June 2026). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged. Advert may also be extended if needed. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. How to apply Please submit: Your CV and a cover letter outlining your suitability for the role to in PDF format via the button below. Interview date(s): W/C 30th June/July 2026 Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us on for future opportunities and updates. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Housing Management Officer Location: Leicester Salary: 16,463 per annum Hours: Wednesday to Friday Working Pattern: Office-Based Contract: Permanent About the Role We are seeking a dedicated and organised Housing Management Officer to join our team in Leicester. This is an excellent opportunity for someone with experience in housing management, supported accommodation, or social welfare services who is passionate about supporting vulnerable individuals and ensuring high-quality accommodation standards. The successful candidate will play a key role in managing housing-related processes, monitoring accommodation standards, supporting residents with housing benefit claims, and ensuring properties remain safe, compliant, and well-maintained. Key Responsibilities Housing & Financial Management Manage and monitor housing benefit claims, rent payments, and accommodation charges. Liaise with local authorities and benefits agencies regarding claims and payments. Maintain accurate financial records and produce regular reports. Monitor arrears and take appropriate action to maximise income recovery. Support residents to access appropriate benefits and financial assistance. Property & Maintenance Management Oversee the upkeep and maintenance of supported accommodation properties. Arrange and supervise contractors, maintenance work, and cleaning services. Conduct property inspections and maintain inventories. Ensure accommodation is prepared and ready for new residents. Health & Safety Ensure all accommodation complies with health and safety legislation and organisational policies. Conduct risk assessments and maintain health and safety records. Monitor fire safety procedures, security systems, and CCTV operations. Coordinate annual safety checks and inspections. Housing Administration Maintain accurate tenancy, referral, and occupancy records. Produce monitoring reports and statistical information. Support audits and quality assurance processes. Manage referrals and ensure accommodation occupancy levels are optimised. Resident Support Provide practical housing-related support to vulnerable women and families. Assist residents in maintaining independent living skills. Maintain accurate case records and documentation. Work collaboratively with internal and external partners to support resident outcomes. About You We are looking for someone who has: Essential Requirements Experience working within housing management, supported accommodation, social welfare, or a similar environment. Experience managing housing benefit claims, rents, or accommodation charges. Strong administration, record-keeping, and reporting skills. Good knowledge of housing legislation and welfare benefits. Excellent communication and interpersonal skills. Strong IT, literacy, and numeracy skills. Ability to manage multiple priorities and work independently. Commitment to safeguarding, equality, diversity, and inclusion. Desirable Housing Management qualification or relevant training. Experience supporting vulnerable individuals or families. Knowledge of health and safety requirements within residential accommodation settings. What We Offer Meaningful work making a difference in people's lives. Supportive and collaborative working environment. Opportunities for training and professional development. The chance to contribute to high-quality housing and support services within the Leicester community. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.

We are working with a large and well-established social housing provider who are looking to recruit a Part-Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment click apply for full job details

A Housing Association is currently looking for an officed based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset's team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents' satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £21.59 PAYE umbrella rate £28.56 Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice

Benefits Assessment Officer East London Hybrid Rate: £28.07 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 4 Months Start Date: ASAP Working Hours: 36 Hours per Week Role Summary This customer-focused role is centred on helping residents who are experiencing, or are at risk of, financial hardship by administering crisis payments, maximising household income, and providing long-term financial resilience support. You will work directly with residents, partner organisations, and internal teams to ensure vulnerable households receive timely financial assistance and access to wider support services, while also contributing to Housing Benefit and Council Tax Support processing where required. What You Will Do as a Benefits Assessment Officer - Process Crisis Support Payment and Housing Payment applications accurately and in line with council policies and procedures. - Assess urgent and vulnerable cases, making timely decisions and escalating safeguarding concerns where appropriate. - Contact residents to identify opportunities for income maximisation, including benefit entitlement checks, grant applications, and financial support options. - Provide practical advice to help residents reduce household expenditure, manage debts, and improve financial resilience. - Make referrals to internal services and external support agencies, including debt advice organisations and voluntary sector partners. - Process Housing Benefit and Council Tax Support claims and changes as required, ensuring compliance with legislation and performance targets. - Support debt prevention and recovery activities, promoting sustainable repayment arrangements and early intervention approaches. - Contribute to service improvement initiatives, identifying trends and helping develop more effective customer-focused processes. What You Will Need as a Benefits Assessment Officer - Previous experience working within Housing Benefit and Council Tax Support assessment within a local authority environment. - Strong knowledge of Housing Benefit legislation, Council Tax Support schemes, and welfare benefits. - Experience assessing claims, processing changes in circumstances, and managing benefit caseloads. - Knowledge of income maximisation, financial inclusion, debt prevention, or welfare support services. - Ability to manage a varied workload, prioritise urgent cases, and make sound decisions within policy and legislative frameworks. - Experience using benefits and case management systems within a local authority setting. What's On Offer - £28.07 per hour Umbrella. - Hybrid working arrangement with an East London Local Authority. - Opportunity to support vulnerable residents and make a positive impact within the community. - Initial 4-month contract with potential for extension. - Immediate start available. If you are an experienced Benefits Assessment Officer with a strong background in Housing Benefit and Council Tax Support administration, we would like to hear from you. Apply today or get in touch for a confidential discussion about this opportunity.

The Opportunity: We are seeking a proactive and empathetic interim Income Manager for a Social Housing provider based at a head office in Leicester. This is a hybrid post with 2-3 days a week in the office. There is an opportunity for this role to get permanent. The primary focus of this role is to support customers in sustaining their tenancies through a customer-focused approach, fostering a culture of early intervention and arrears prevention while robustly managing rent, service charge, and lease fee income. Key Income Manager duties: Manage a portfolio of arrears cases to ensure debt is consistently reducing across a variety of tenure types. Handle end-to-end arrears enforcement by issuing legal notices, preparing court documentation, and representing the organisation in court to request appropriate orders. Lead on the annual rent and service charge setting process, communicating all adjustments clearly to superior landlords, tenants, and benefit departments. Proactively engage with Housing Benefit departments and the DWP (Universal Credit) to resolve complex claim issues and ensure payments are assessed efficiently. Support Housing Officers with data collection and allocate incoming cash payments directly to debt via the finance system. Produce comprehensive monthly and quarterly arrears, rental income, and void income reports for senior leadership and superior landlords. Handle difficult financial conversations with tenants and appointees with deep understanding and empathy to build strong rapport. Identify service weaknesses and design strategic action plans for effective income management in support of the Head of Housing. Further information about the Income Manager role: Location: Based out of our central Leicester head office, at least 2 days a week on site Salary: 17-18.50 per hour based on experience Requirements for the Income Manager role: Experience: Essential previous experience working within a housing association in an income management role, with a proven track record of reducing arrears. Knowledge: Deep knowledge of Housing Benefit regulations; a solid understanding of the Supported Housing sector and Intensive Housing Management models is highly desirable. Qualifications: CIH Level 3 qualified or holding equivalent housing management qualifications is strongly preferred. Skills: Excellent attention to detail, strong analytical report writing capabilities, and highly effective internal and external stakeholder management skills. Core Competencies: A resilient, "can-do" attitude with the ability to confidently navigate lone working, handle sensitive client data securely, and maintain an up-to-date knowledge of relevant welfare legislation. How to apply for the Income Manager role: Please apply for this role online or contact Matt at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.

Funding and Operations Officer Bromley £23.95 per hour PAYE Full-time contract Initially fully onsite, with the possibility of hybrid working (up to 2 days from home per week) following induction Key Requirements & Experience: Previous experience using the Academy benefits processing system within a local authority environment to administer Housing Benefit and/or Discretionary Housing Payments (DHP) is highly desirable. Extensive experience in assessing and determining Discretionary Housing Payment applications is essential, including reviewing income and expenditure, applying current legislation and council policy, calculating awards, and issuing clear decision notifications. Ability to manage a high-volume caseload accurately and efficiently while maintaining compliance with statutory regulations, audit requirements, and service level agreements. To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Neighbourhood Officer South London 4 Days Per Week in the Office Temp to Perm Opprtunity An exciting opportunity has arisen for an experienced Neighbourhood Officer to join a well-regarded Housing Association in South London on an interim basis. This is a hands-on role suited to an experienced housing professional who is confident managing a varied neighbourhood patch and delivering a high-quality tenancy management service to residents. You will play a key role in supporting tenants, resolving complex housing issues and ensuring neighbourhood standards are maintained. Working closely with operational teams and residents alike, you will be responsible for managing a broad range of housing management duties including tenancy management, anti-social behaviour, income recovery, estate management and resident engagement. Key Responsibilities Managing a full tenancy management caseload across a designated patch Dealing with anti-social behaviour, neighbour disputes and tenancy breaches Supporting tenants with sustainment and welfare-related matters Managing rent arrears and income recovery processes Conducting estate inspections and ensuring communal areas are maintained Handling void inspections and supporting the lettings process Liaising with contractors, local authorities and external agencies Preparing legal documentation and attending court where required Promoting resident engagement and supporting tenant involvement initiatives About You To be considered, you will need: Extensive experience within social housing or neighbourhood management Strong knowledge of housing legislation and tenancy management Proven experience managing ASB and complex tenancy cases Experience handling rent arrears and income recovery Excellent communication and stakeholder management skills The ability to work independently whilst managing a busy and varied caseload Experience using housing management systems and Microsoft Office Additional Information South London based 4 days per week office-based Collaborative and supportive working environment Immediate start available Competitive hourly rate depending on experience If you are an experienced Neighbourhood Officer looking for your next interim opportunity and are comfortable working in a fast-paced housing environment, please apply with your updated CV.

A fantastic opportunity has emerged for a specialist Income Collection/Recovery Officer to join one of Adecco's most improved public sector clients in a full time (35 hours per week, Monday to Friday), permanent role paying up to 41k per annum. In this varied role you will regularly monitor and manage rent and service charge accounts for current and former tenants, ensuring prompt action is taken to minimise arrears and recover monies due, ensuring compliance with company policy and the regulatory and legal framework. Our client is based in Central London and offer excellent hybrid working arrangements. This role reports into the Head of Housing, and our client is looking for a candidate who has experience of: Providing an excellent customer focussed service ensuring tenants are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears. Providing an accurate, effective and appropriate response to tenants' enquiries about their rent accounts Keeping up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform. Advising tenants on welfare benefits - to offer advice and signpost and refer to supporting agencies. Keeping up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements. Attending liaison meetings with Local Authorities and other external agencies as required Supporting with the production and distribution of regular rent statements to tenants and advising tenants on these accordingly. Being responsible for the collection of rental income and other housing related debts. Regularly monitoring direct debit payments, and ensuring these are amended in the required timescales for collection of the revised annual rent and service charge. Providing advice and assistance to all tenants who have rent arrears by contacting them on a regular basis and maximising personal contact. Liaising with other agencies and the relevant authorities regarding the processing and progress of individual housing benefit and universal credit claims, chasing the progress of housing benefit applications and overpayments. Monitoring rent accounts and implementing company income collection policy and procedures, ensuring tenants are notified of any arrears at the earliest opportunity. Carrying out home visits in connection with income recovery or arrears prevention and serving notices of seeking possession where required. Preparing all paperwork for the service of notices, possession proceedings and evictions. Attending court and carrying out D.I.Y possession action representing the organisation in rent related cases. Ensuring the computer system is updated with details of individual rent arrears actions and advising on the improvement of such systems on a regular basis. This role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (just 600 units) can be covered by foot or bus. Good knowledge and understanding of OMNI software would also be ideal, but is not essential. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable. Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in late May 2026. Only applicants who feel they meet the above criteria need apply.

We are currently recruiting on behalf of a respected housing organisation for an experienced and customer-focused Income Officer to join their Customer Accounts team on a permanent basis. This is an excellent opportunity for someone with a background in income management, rent recovery, or housing finance who enjoys working both independently and directly with customers in the community. The role will cover the Newbury and Reading area and will involve a mixture of home working, office-based working, and customer visits. As an Income Officer, you will be responsible for delivering an effective income collection service, supporting customers to sustain their tenancies while managing arrears and recovery processes. You will work closely with customers to negotiate payment arrangements, provide advice around welfare benefits and financial support, and manage accounts through to legal action where required. The role will involve home visits and occasional attendance at court hearings, so confidence in dealing with sensitive situations professionally and diplomatically is essential. Key Responsibilities of an Income Officer: Deliver a comprehensive rent and service charge collection service across the region Monitor and manage customer accounts across a range of tenures Negotiate payment arrangements and support sustainable repayment plans Provide welfare benefits and money advice to customers Manage arrears cases through the full end-to-end recovery process Prepare legal documentation and court applications where necessary Liaise with external agencies including local authorities and support services Conduct customer home visits when required Manage possession proceedings and evictions in line with policies and legislation Maintain accurate records and case notes at all times To be successful in this role, you will need: Previous experience in income management, arrears recovery, or debt collection Knowledge of social housing, home ownership, or the private rented sector A good understanding of welfare benefits and financial support services Excellent customer service and communication skills The ability to manage a busy and varied caseload independently Strong decision-making and problem-solving abilities A professional, confidential, and diplomatic approach Strong organisational skills with the ability to prioritise workload effectively A full UK driving licence and access to your own vehicle (essential) The successful candidate will benefit from an excellent package including: 25 days annual leave plus bank holidays Additional annual leave entitlement with service Flexible benefits package including holiday buy/sell scheme Additional wellbeing and volunteering days Generous pension scheme Life assurance Enhanced family-friendly policies Private healthcare options Dental and critical illness cover options Gym and wellbeing discounts 24/7 virtual GP access If this Income Officer role is of interest, please apply or contact (url removed)

MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in East London. As a Housing Officer you will require to provide an excellent customer focused service for all tenants ensuring that the housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants to address environmental, property and tenancy issues ensuring tenancies are sustained. Duties: Maximising income collection and monitoring arrears, including signposting tenants to obtain relevant information and support in respect of housing and welfare benefits and debt management Ensure that notice of tenancy termination and properties are re-let in accordance with agreed timescales. Preparing property write ups for Choice Based Lettings and advising tenants/applicants on the clients lettings and allocations policy. Responsible for risk assessments for all general needs applicants and liaising with the borough for nominations. Day to day administration of the general needs lettings and allocations, general enquires including sign ups and six week follow ups Working with colleagues to provide advice and support to tenants in respect of low level anti-social behaviour within the general needs. Preparing tenancy sign-ups for general needs tenants. Undertake routine correspondence in respect of tenancy matters, including issuing standard letters in respect of rent arrears and breaches of tenancy conditions, occasionally undertaking visits to tenants and at all times maintaining accurate tenancy/applicant records. Participating in on-call rota. Health and Safety scheme inspections. Identifying and reporting on health and safety issues including damp and mould. Requirements: Working knowledge of housing legislation, including Choice Based Lettings, tenancy enforcement, debt recovery, welfare and other benefits and tenant involvement. Knowledge of lettings and allocations, rent collection and arrears management, repairs and maintenance, tenancy disputes and anti-social behaviour policies and procedures and their application. Understanding of the framework and regulatory context for social housing and local authority services and the legislative framework that underpins the delivery of housing services and tenancy management. Provide a customer focused service, responding proactively and positively, keeping customers informed and managing customers' expectations appropriately. Ability to mange situations in which customers are unhappy about the level or quality of service, to find solutions to problems in a timely manner.

Client Local Authority in Barking Job Title Housing Officer Pay Rate 22.54 an hour PAYE/ 29.42 an hour UMBRELLA Hours 35 Hours a week(Mon-Fri) Duration Initial 6 Month Contract Location HYBRID WORKING- 3 Days office based/site visits in Barking Description The Housing Officer is the custodian of the estates and neighbourhoods which they manage and should have influence over place shaping. They will foster better relationships with tenants, ensuring that tenancy agreements are upheld by both parties and provide an important first point of contact for tenants who require support. Patch sizes will be around 650. Specific Accountabilities of the Role Responsibility for the 'key to key' processes: from initial viewings to the collection and terminations of tenancies (including garages) to maximise income from rent and service charges. Work as part of a team of Housing Officers, supporting colleagues as necessary to achieve individual and shared objectives. Upholding and promoting the values of the Housing Team. Oversee viewings, sign-ups of new tenancies and take ownership for properties being let within the agreed timescales. Ensure tenancies are ended in a timely manner, and that prompt action is taken where it is believed a property has been abandoned. Ensure new tenants are aware of their roles and responsibilities during settling in visits and during their probationary period, to provide the best start to their tenancy Undertake tenancy audits, collecting and maintaining up to date information about our customers and using this as an opportunity to resolve any customer or property related issues Ensuring tenants are provided with the correct support to make their tenancy a success. This may include signposting to a specialist support service and/or linking in with health or social work service to address issues such as hoarding. Conducting property inspections in relation to the sale, letting and transfer of properties Provide an effective tenancy management service including dealing with issues of succession, change of name, changes in circumstances and breaches of tenancy conditions in accordance with legislation and Council policy Take tenancy action, where necessary, including the compilation of evidence and preparation of witness statements in a timely manner. This may also include attending Court to represent the Council To represent the Council to obtain injunctions where needed to facilitate access to properties to ensure compliance with regulatory conditions Providing tenants with information, advice, guidance and signposting to ensure that opportunities for income maximisation are taken Experience: Working knowledge of tenancy and leasehold law and their application. With an understanding of key local issues across the housing sector generally Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Your new company An exciting opportunity has arisen for an experienced Housing Revenues Officer to join a well-established Housing Association near Glasgow. This role will play a key part in delivering an effective income management service, supporting tenants to sustain their tenancies while maximising rental income. Your new role Manage a designated patch of rent accounts, ensuring timely collection of rental income Proactively manage arrears through early intervention, payment arrangements, and tenant engagement Provide advice and support to tenants in relation to rent payments, benefits, and financial inclusion Liaise with internal teams and external agencies to support vulnerable tenants and sustain tenancies Take appropriate recovery action in line with policy, including issuing legal notices and preparing court documentation. Monitor accounts and maintain accurate records using housing management systems Support continuous improvement of income management processes and performance targets What you'll need to succeed Proven experience in a housing income/revenues role within a housing association or local authority Strong knowledge of rent arrears management, welfare benefits, and tenancy sustainment Excellent communication and negotiation skills, with the ability to build rapport with tenants Experience working in a target-driven environment and managing competing priorities Ability to work collaboratively with internal teams and external partners Strong IT skills and experience using housing management systems What you'll get in return Opportunity to join a supportive and collaborative housing team Contract until August initially Competitive hourly rate aligned with sector benchmarks The chance to make a real impact within local communities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Overview Are you passionate about nature based solutions and ready to play a leading role in tackling climate change? Join us at Buckinghamshire Council as we continue to make significant strides towards achieving our target of planting 543,000 trees by 2031. This is an exciting opportunity to contribute towards the development and delivery of the Bucks Tree Mission, a programme that supports climate resilience, and improves natural capital across Buckinghamshire. You will work effectively with external stakeholders to develop, prioritise and deliver support to facilitate tree planting; manage contractors responsible for woodland design, creation, and maintenance, environmental assessments, and/or Woodland Carbon Code (WCC) validation and verification etc; help secure and manage grant funding; ensure compliance with relevant standards, including the UK Forestry Standard and Woodland Carbon Code; and directly manage tree planting projects. If you are motivated by making a visible, lasting difference and can bring the skills and experience required for the role to drive this programme forward, we would love to hear from you. This is a secondment/fixed term contract opportunity up to 26th April 2027 (inclusive). About us Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. The Climate Change and Flood Risk Management (CCFRM Team) manages flood risk in Buckinghamshire in its role as the Lead Local Flood Authority (LLFA), as well as managing the council's response to climate change. The Team is comprised of the Flood Management Team, the Sustainable Drainage Team, Project Groundwater, the Capital Flood Programme Team, and the Climate Response Team, with officers who are enthusiastic and passionate about managing local flood risk and climate change mitigation and adaptation. The CCFRM Team delivers the statutory duties of the LLFA under the Flood and Water Management Act (2010) and Land Drainage Act (1991); develops and delivers a wide range of flood management and research projects; guides the flood management approach regarding large infrastructure projects; and manages large tree planting and domestic property emissions reduction programmes, and the council's Climate Change and Air Quality Strategy. The Climate Change and Air Quality Strategy (2021) outlines 60 actions to mitigate and adapt to climate change and the Climate Response Team is tasked with helping fulfill commitments set out in this document. Specific actions in the Strategy relate to the implementation of nature-based solutions to climate change, including the implementation of a large-scale tree planting programme. A motion passed on 16th February 2021 to plant 543,000 trees on Council land (one for each resident) has resulted in approximately 257,000 trees being planted in the first five years of the Bucks Tree Mission. Following a motion passed in October 2025 the scope of the programme has now been extended, allowing us to deliver tree planting beyond our own land and facilitate planting with landowners across the county. An officer working on the Bucks Tree Mission said "This is such a rewarding job. I get to work with great colleagues every day and I know that my actions are making a difference to the residents in Buckinghamshire both today and in the future. Not only are we working to mitigate climate change, but the woodlands that we are planting will be available for generations to come." About the role The Senior Woodland Creation Officer will: Help continue the development and delivery of the Bucks Tree Mission, ensuring high quality tree planting and woodland creation that aligns with strategic targets. Manage projects through lifecycle stages, including commissioning and overseeing contractors for design, planting, and maintenance. Ensure compliance with relevant standards such as the UK Forestry Standard and Woodland Carbon Code. Secure and manage external grant funding. Work effectively with external stakeholders including landowners, community groups, and government bodies. Provide specialist professional advice internally and externally, including responding to complex enquiries and producing reports. Collect, analyse and present performance data. About you You will have: Substantial relevant experience of tree planting / woodland creation projects. Excellent project management skills and experience, with experience of implementing change. Excellent knowledge of the forestry/woodland management sector. Expert knowledge of relevant regulations, best practice, policies and procedures, including health and safety. Excellent interpersonal, planning and organisational, research and analysis skills. Experience of partnership working, Experience of resolving escalated / complex customer queries Experience supporting the preparation of tenders / contracts, and managing budgets and contractors. Good communication and presentation, literacy, numeracy and report writing, and ICT skills. For further information on this role please see the attached job summary. Other information We typically work two days in the office and the remainder of the week from home. If you would like to have an informal conversation about the role, please contact: Naomi Proudlove, Principal Woodland Creation Officer, via email: ; or Stephen Passmore, Climate Response Team Leader, via email: . This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: All unspent cautions and/or unspent convictions For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) Nacro. We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible. We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process. Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Our values and culture We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect: a fair and inclusive culture the chance to really make a difference to those around you health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops a unified voice through our Employee Representative Group ongoing support, and the opportunity to develop and progress in your career with us opportunities to take part in fun activities such as fundraising and social events At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation. From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone. About the Business Unit Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire. We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property. Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council's land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services. It's a great time to join one of our teams. As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you'll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve. . click apply for full job details

Housing Manager £48,680.52 per annum Cambridge Full Time Permanent This is an exciting opportunity to advance your career in social housing are you ready to join our client and help make a big difference in improving the lives of their tenants and shared owners? You will be joining a long-established, locally based and independent housing association with strong local partnerships. They have a great reputation for delivering on their values of care, openness and trust in their general and supported housing, and a range of community support services. They continue to build on this strong foundation, with ambitious plans to further develop their services and infrastructure. They strongly believe their colleagues are their greatest asset, which is why they are committed to creating a happy, motivated and diverse workplace. And it shows. In their 2026 staff survey, 93% of colleagues said they would recommend them as a great place to work making them an employer of choice. About the role: Reporting to the Senior Housing Manager you will: Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service. Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement. Take ownership of core performance areas including lettings, tenancy management, communal space standards, rental income and service charge delivery ensuring a consistently high standard across all functions. Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships. Hybrid Working Arrangements the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration. What you ll need to succeed Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others A minimum of two years experience delivering and managing a housing service within a social housing environment. A Chartered Institute of Housing qualification or relevant management qualification is desirable but not essential, demonstrating your commitment to professional development. Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers. Naturally confident and customer focused, you bring excellent communication, relationship building and influencing skills to every interaction. Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills. A full UK driving licence, use of a car for work purposes and business insurance. Benefits of working for our client: - Employee discount scheme (retail, leisure, gym membership and fitness equipment) - Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) - Employee Assistance Programme - Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning - Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. - Cycle to work scheme (salary sacrifice) - One day off a year to volunteer for a charity of your choice - 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service - Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) - Company sick pay - 58p per mile business mileage allowance - Refer a friend scheme (£250) - Contributory pension scheme, which both you and our client contribute to - Enhanced maternity and paternity leave - Flexible Working Policy - Full induction - Comprehensive free training and development opportunities with paid time off - Free DBS (for relevant posts) - Free onsite/nearby parking - Hybrid Working Policy - Flexitime Please note this position is subject to a Basic DBS Disclosure As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Friday 26th June 2026 INTERVIEWS : To be confirmed

Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License This is a hybrid role based in Leicester , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)