Customer Service Administrator

Berry Recruitment are NOW hiring for a committed and experienced Customer Service Administrator work for a well-known supplier of consumables based in Abingdon, Oxfordshire on a hybrid working schedule.

This is more than just a job - it's your chance to join a well-established company with a fantastic reputation in the industry, known for its friendly culture and supportive leadership.

Role: Customer Service Administrator

Location: Abingdon, Oxfordshire

Salary: 28,000 Per Annum (plus discretionary monthly commission (which is circa 3k pa)

Hours: 08:30 - 17:00

Benefits: Benefits:

• 25 days holiday

About the role:

As Customer Service Administrator our duties will be:

• Act as first point of contact for customer enquiries via phone and email, delivering professional and timely support.
• Process orders received through email, telephone, and online platforms including Amazon.
• Use CRM systems to log, assess and resolve customer issues and complaints in line with company procedures.
• Liaise closely with Sales and internal departments to coordinate order fulfilment and ensure smooth service delivery.
• Issue and manage credit note requests in accordance with approval processes.
• Maintain accurate documentation and ensure compliance with company and regulatory requirements.
• Support team targets and contribute to continuous improvement within the customer service function

About you:

• Previous knowledge and experience in a similar role
• Experience using Microsoft Dynamics ERP or similar, e.g. Sage, SAP, etc.
• Ability to work independently and in a team-oriented environment
• Accurate and timely data entry
• Enjoys working in a busy, fast-paced environment
• Working to strict time deadlines
• Strong work ethic and takes pride in doing a good job
• All round IT competency

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.