Business Support Officer

Business Support Officer

We are currently recruiting for a Business Support Officer to join a busy Local Authority Recycling Centre team on an immediate start basis.

Please note: this is a fully office-based role with no remote or hybrid working available.

Working Hours:

Monday to Thursday: 9:00am - 5:00pm

Friday: 9:00am - 4:30pm

Role Overview:

You will provide essential administrative and customer support within a busy recycling centre environment. This role helps ensure smooth day-to-day operations, accurate record keeping, and effective communication between site teams, management, and members of the public.

You will be dealing with a high volume of enquiries, supporting operational staff, and helping maintain efficient site administration in a fast-paced environment.

Key Responsibilities:

• Providing day-to-day administrative support to the recycling centre team
• Handling customer enquiries from the public via email and telephone in a professional and helpful manner
• Supporting site operations by maintaining accurate records, logs, and documentation
• Using Microsoft Office, Outlook, and SharePoint to manage correspondence and update systems
• Supporting reporting, data entry, and general document management
• Liaising with site staff and supervisors to ensure smooth operational flow
• Assisting with service queries, complaints, and general information requests
• Ensuring information is recorded accurately and kept up to date
• Supporting compliance and operational procedures where required

What we are looking for:

• Strong administration experience in a busy environment
• Excellent communication skills, especially when dealing with members of the public
• Confident use of Microsoft Office, Outlook, and SharePoint
• Ability to manage a busy workload and prioritise effectively
• A calm, professional approach when dealing with queries or complaints
• Strong attention to detail and accuracy
• Team player who can also work independently