56 jobs found

Asset Lifecycle Manager Broughton 12 Month Contract - Inside IR35 Belcan are currently working with one of the industry leaders in the Aviation field, and they are currently searching for an Asset Lifecycle Manager to join them on a 12 month contract in Broughton. They are looking for the following; Defining Maintenance Strategy: Continually redefines the maintenance strategy understanding business focused maintenance, condition based maintenance to run to fail maintenance. Condition Surveying: Oversees the physical inspections of assets to determine their remaining useful life. Asset Data Analysis: Create reports to understand the data to support any asset changes whether replacement or change in maintenance. Forward Maintenance Register (FMR): Record the relevant data required to generate and update annualised maintenance programmes, based on various forms of assessments. Capex / Opex Replacement: Working with the site leads, maintain a 5 to 10 year plan of what needs replacing and when. Handover Management: Ensures that when a new building is finished, all technical data is correctly inputted into the CAFM system. Audit Support: Support any internal / External audits Profile Degree qualified in a data analytical subject. Experienced in life cycle management. Financial acumen. Proven track record of implementing maintenance strategies e.g condition based maintenance, planned preventative maintenance and business focused maintenance. Proficient in creating and analysing dashboard performance. This vacancy is being advertised by Belcan

Job Title: Helpdesk Operative Location: UCLH Hospitals, London CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in London. The main feature of this role will be to provide exceptional customer service and ensure effective operation of the site wide helpdesk. To offer support to the CBRE managerial staff on site and provide administrative support to the contract, maintaining concise records and details of CBRE and client information. The role will require close liaison with the engineers, office team, site team and client. Including various ad-hoc duties. This role will form part of the CBRE UCLH team who provide first line support for all reactive calls reported by the NHS Trust and staff on site. CBRE provide 24/7 service delivery support for the hospitals. RESPONSIBILITIES Take full ownership of the helpdesk and PPM management systems ensuring key stakeholders are kept up to date with any outstanding issues (overdue PPM's, issues with completed PPM's, corrective works from PPM, outstanding reactive work orders). Management and control of all Helpdesk calls/work orders and the day to day running and tracking of all reactive tasks. Consistently liaise with any/all stakeholders who have on-going problems to resolve these in a timely manner, ensuring an explanation is provided for any delays (i.e. parts on order, out of hours work etc) Ensuring that the helpdesk system and telephones are always manned. Answering all calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Monitoring calls received from the customer through to call completion and updating records Liaise and keep site teams informed on all aspects of problems, defect and deficiencies. Raising the correct work orders on the CAFM system, ensuring all information is fully detailed, documented and tracked regularly. Raise and assign work orders to relevant resources. Closure of vendors work orders on the CAFM system, ensuring all paperwork is saved and forwarded to site teams and requestors are kept fully updated on progress. Ensure all works orders are 'closed off' once completed satisfactorily. Weekly/monthly allocation and closure of PPM tasks on the CAFM system. Produce daily/weekly/monthly progress reports detailing reasons for tasks complete/outstanding as necessary and as required. Compiling and entering information required for the client monthly reports. Preparing the figures to ensure the best results are met and achieving the timescales met. Customer contact (internal and external), which may involve travel to other sites. Ensuring full auditable trails of all jobs (reactive and PPM). Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Contact vendors to obtain dates for upcoming PPMs in line with OP18 dates. To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope. Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations. Promote and maintain CBRE culture. Effective communication with all levels of internal teams and external customers. Familiar with daily operations and the specific scope of the contract. Undertake any ad-hoc duties as instructed by the Helpdesk & Systems Manager, Head of Compliance or Account Director. PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Proficient in the use of MS Office applications. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Experience of working within an NHS or Healthcare environment would be advantageous. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.

We're now recruiting for a Facilities Manager to join us at our development in East London, Royal Wharf! What you should know Ballymore is a family-owned business, with over 40 years in establishment - we are remarked as an innovative and dynamic property developer citing over 80 awards in recent years. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Royal Wharf. Important to note Hours of work: 40 per week, 08:30am - 17:30pm Monday to Friday Location: E16, West Silvertown Salary: Competitive annual salary, this will be discussed during application stage What you'll be doing Day to day management of hard services and critical infrastructure related to the development and in accordance with the framework of systems centrally defined by the Facilities Department. Local management and coordination of contractors, consultants and service partners on site in line with the centrally defined contract mechanisms. Local management and auditing of infrastructure and building services including fire and security systems, water hygiene, vertical transport, utilities and critical plant via the appointed CAFM system. Monitor health, safety & compliance activities across the estate in accordance with the BAML Health and Safety Strategy and using our compliance system. To assist in the mobilisation, delivery and coordination of project works on site. To provide facilities-related advice and support to the estate management team. To maintain clear reporting to the central Facilities department and Property Director ensuring visibility of local infrastructure status and immediately escalate issues for further support as required. Please note: a full job description will be provided once shortlisted for the role. What you'll need to be successful Detailed experience in the use of CAFM and compliance software. Experience working in facilities or estate management for a minimum of 8 years. Solid experience in the management of external suppliers, contactors and consultants covering a range of services (primarily hard services) Experience of the management and coordination of health safety. Familiarity with facilities documentation including O&M manuals, drawings, engineer reports, compliance certificates and PPM planners. What now? Very simply, apply here! Do not hesitate to apply online today. Updates on applications made via our job boards will be provided over a 1 2-week period from the date of submission. Not what you re looking for? Check out our careers page. Ballymore operate as an equal opportunities' employer.

Randstad are working with a leading UK Facilities Management provider who is seeking an experienced Hard Services Manager to join their estates team. This role is focused on delivering high-quality, best-value maintenance services while driving a sustainable approach to estates management and providing technical leadership to a multi-discipline team. Package Competitive rate between 30 - 35 per hour (depending on experience) Working Hours: 9am - 5pm, 40 hours per week Schedule: Monday to Friday Position Type: Temporary with opportunity for permanent Duties Maintains full ownership of Building and Asset Maintenance KPIs to ensure all service levels are met and contract penalties are avoided. Leads a multi-discipline team of maintenance engineers and provides the technical guidance needed to resolve complex plant faults. Manages specialist supply chain partners, including market-testing for best value and ensuring work meets quality and cost standards. Coordinates unplanned work and remedial actions rapidly to ensure zero disruption to core operations. Works with the planning team to optimise the CAFM system and schedule preventative maintenance to reduce long-term asset failure. Supports the development of annual budgets and identifies site efficiencies to directly improve contract margins. Authors Risk Assessments and Method Statements for all site works to ensure staff operate safely in high-risk environments. Acts as the engineering lead for the designated area, ensuring all maintained assets have compliant evidence of completion. Operates safe working practices with due regard to Health and Safety Regulations, COSHH, and legislative requirements. Maintains detailed asset histories, maintenance records, and helpdesk reports to inform necessary follow-up actions. Supports the management of systems and processes in line with quality assurance policies to encourage continual improvement. Qualifications: Relevant trade qualification (Mechanical or Electrical). Proven experience managing a multi-disciplined hard FM team. Strong awareness of statutory requirements and technical compliance. Excellent communication and leadership skills. Proficiency in operating IT systems, specifically CAFM software. Experience in budget management, trend identification, and driving cost-effective practices. Full UK Driving Licence. Interested? Apply today with an updated CV Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Helpdesk Coordinator Location: Bodmin Company: CBRE GWS CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting a Helpdesk Coordinator to join our growing team. This is a key role responsible for delivering outstanding customer service and operational support, helping ensure the smooth running and continued success of the contract. About the Role As a Helpdesk Coordinator, you will act as the first point of contact for customers, managing requests efficiently and ensuring a high standard of service delivery across all facilities activities. Key Responsibilities Service Delivery & Quality Manage the CAFM system as the key site user, including PPM schedules, reactive tasks, and reporting Respond to calls and emails promptly and professionally Ensure all reactive requests are logged, prioritised correctly, and assigned to the appropriate engineer Maintain clear communication with end users and the Facilities Team throughout job lifecycles Resolve queries at first point of contact wherever possible ( Right First Time approach ) Work closely with the Lead Engineer and Operations Manager to maintain service excellence Support subcontractor performance reviews and provide feedback via systems such as Ariba Identify and implement continuous improvement initiatives to enhance service delivery Stakeholder Engagement & Team Support Build strong relationships with internal teams and external stakeholders Promote and maintain CBRE's culture and values Support processing of timesheets and expenses when required Participate in training and development activities Reporting & Contract Support Assist in the preparation of monthly client reports Produce and analyse CAFM system reports Support updates to client metrics and forecasting models (as required) Log hazards and customer feedback via the QHSE Management Portal Carry out additional duties as requested by the management team Finance & Administration Follow established financial processes, including: Obtaining and submitting supplier quotes for approval Arranging agency cover and submitting hours Updating internal performance systems About You We are looking for someone who is: Highly organised with the ability to prioritise a busy workload Detail-oriented , ensuring accuracy in all tasks Logical and methodical in their approach Confident communicator with strong interpersonal skills Proactive and persistent , seeing tasks through to completion Customer-focused , always considering service impact and team collaboration Why Join CBRE? Global leader in facilities and real estate services Collaborative and supportive team environment Opportunities for training and career development Commitment to innovation and continuous improvement If you're a motivated individual with a passion for customer service and operational excellence, we'd love to hear from you.

Facilities Management Service Manager, Full time on-site North Yorkshire, Salary £38,000-£42,000 Your new company Your new company partners with the UK military nationally to deliver their facilities management across commercial and residential sites. With values that align with putting the customer first, your new company prides itself on the delivery of all projects, no matter the size. Your new role I am looking for an experienced Service Manager to lead the safe, compliant and effective delivery of planned and reactive maintenance services across the client's contract. You will play a key role in ensuring that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements, Health, Safety and Environmental standards, while consistently achieving performance, quality and value-for-money targets. Working closely with supply chain partners and site-based teams, you will coordinate day-to-day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills and authorisations. You will be responsible for overseeing safe systems of work, reviewing Risk Assessments and Method Statements, and ensuring all activity is accurately recorded through the CAFM system with supporting documentation completed on time. A significant part of the role involves building strong working relationships with Defence Infrastructure Organisation representatives, end users and internal stakeholders. Acting as a key point of contact, you will support the resolution of operational issues and complaints, contribute to the development of additional work, and provide professional and technical advice to support estate operations. You will also manage small billable works, including producing rough orders of cost and ensuring works are delivered efficiently and commercially. As a Service Manager, you will lead by example, embedding a positive safety culture and providing clear supervision, coaching and direction to teams to ensure service levels are met. You will balance operational priorities with commercial awareness, managing costs, mitigating risk and contributing to forward maintenance planning to support a profitable and sustainable contract. What you'll need to succeed You will have practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery. You will hold an HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline, alongside a management-level Health & Safety qualification such as SMSTS. Strong IT skills are essential, with confidence using Microsoft Office and CAFM systems. Technical competency is essential for this role. You will be comfortable taking on additional responsibilities such as Legionella, Asbestos, Confined Space or Working at Height Authorised Person roles, with training provided where required. Above all, you will be a confident communicator with strong relationship management skills, able to influence stakeholders, make sound decisions and drive high standards of delivery in a regulated, safety-critical environment. What you'll get in return Salary of £38,000-£42,00025 days annual leaveSingle private medical coverLife assurance 2x annual salary6% employee matched pension contribution What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Assets Administrator We are looking for an organised and detail-focused Assets Administrator to support the effective management of asset information, reporting, and compliance activities within a busy operational environment. A BASIC DBS is required along with Security Clearance. The client with support with this process. Key Responsibilities Maintain and update asset records across CAFM systems, databases, and information management systems. Support asset data handovers and change management processes. Produce accurate weekly and monthly reports. Maintain electronic and paper filing systems to support contractual compliance. Work with operational teams to ensure asset databases remain accurate and up to date. Identify and escalate any risks relating to asset data integrity. Provide general administrative support, including meeting minutes and facilities coordination tasks. Skills & Experience Highly proficient in Microsoft Excel and Microsoft 365 applications. Strong organisational, communication, and time management skills. Ability to manage multiple tasks and meet deadlines. Good analytical and problem-solving abilities. Experience managing electronic records and producing accurate reports. Technical or numerical qualification at Level 4 or above desirable. Previous experience within administration, asset management, facilities management, or a similar environment preferred. About You You will be a proactive and reliable team player with excellent attention to detail, a willingness to learn, and the ability to work independently while supporting wider operational objectives.

Reporting to: Customer Relations Manager Start Date: Immediate Working Hours: Mon Fri, 8am 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Office Based ABOUT THE JOB To manage and grow assigned maintenance contracts through proactive client engagement, site and building services management, commercial development, and multi-disciplinary coordination. The KAM ensures compliance, maximises operational efficiency, drives revenue opportunities, and represents the voice of the client across East West Connect (EWC). This role also provides a clear pathway for career progression and development within the organisation. DUTIES Contract & Client Management Act as the primary client contact, understanding client needs and expectations. Lead contract mobilisation, onboarding, and handover processes. Maintain accurate asset records, site documentation, and compliance registers. Host regular client meetings, log actions, and distribute monthly performance reports Operational & Site Management Coordinate engineers, Building Services Operatives, and subcontractors to deliver services efficiently. Monitor and enforce safe systems of work, permits, and regulatory compliance. Ensure timely delivery of reactive jobs, and capital works within SLA. Commercial & Revenue Responsibilities Track, follow-up, and convert quotes, sales leads, and remedial opportunities. Work with Sales/Estimation teams to complete tender responses and bid submissions. Proactively research and target prospective clients, logging all outreach, meetings, and opportunities into a Pipeline Tracker. Identify opportunities for process improvement, revenue growth, and client satisfaction. Reporting, Analysis & Continuous Improvement Compile, analyse, and present KPI and performance dashboards. Capture client feedback to support process improvements, service delivery, and business growth. Promote and uphold EWC values, professionalism, and client-focused culture. Professional Development & Leadership Mentor and support colleagues to develop skills in Excel, presentations, tender writing, and technical knowledge. Represent the company confidently in presentations, tender interviews, and client meetings. QUALIFICATIONS AND EXPERIENCE Essential Proven experience in client engagement within maintenance, engineering, or property services. Previous experience in maintenance, engineering or property services with a Level 2 or higher in mechanical or electrical maintenance. Experience in contract/site management and KPI-driven performance. Familiarity with governance, risk management, and mobilisation/onboarding projects. Strong communication, organisational, and multi-tasking abilities. Desirable Exposure to M&E, building fabric, fire, and security systems. Experience preparing performance reports, dashboards, and bid documents. CAFM or CMMS systems knowledge. KNOWLEDGE Excel/Data: Able to create dashboards, KPI trackers, risk registers, and analyse operational data. Presentation: Confident presenting to client groups, internal teams, or at tender interviews. Tender Writing: Able to contribute to bid responses, PQQs, method statements, and mobilisation plans. Contract/Technical Knowledge: Solid understanding of building services, maintenance standards, and compliance (SFG20, F-gas, fire safety, water hygiene). Communication & Influence: Can negotiate outcomes, influence multi-disciplinary teams, and convey the voice of the client. Leadership: Ability to mentor and motivate colleagues, influence without direct authority, and promote continuous improvement. SKILLS - Excellent levels of verbal and written communication skills. (E) - Excellent track record of building effective teams, forming positive and motivational relationships. (E) - Ability to influence and negotiate positive outcomes with senior managers, supervisors, operatives and third parties. (E) - Excellent research and reporting skills, able to analyse complex information and present it in an accessible way. (E) - Ability to maintain accurate records and use a range of digital packages to communicate strategic and operational information. (E) - Excellent planning and organisational skills. (E) OTHER - The ability to travel to a range of sites. (E) - Appreciation that there might be out of hours working, agreed in advance. (E) - Attendance at sales and marketing events (E) - Commitment to personal development and building team capability.

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: CAFM Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a CAFM Manager to join the team located in Newcastle. Key Duties and Responsibilities:- Act as the SME for best practice use of the CAFM system across the division. Advise on asset management processes utilising the CAFM system. Deliver and present agreed management information that supports senior managers in planning, monitoring and managing the organisations activities in delivering the business plan. Deliver agreed regular management information that support site managers in ensuring that achieve SLA's/KPI's. Assist management in identifying trends within Reactive works and making recommendations on changes to maintenance cycles. Assist of new mobilisations on account onto the CAFM system: - Advising on Asset upload formats Supporting with Asset data imports Support producing maintenance schedules Training of teams on best practice use of the CAFM system Undertake root cause analysis of asset failures to determine decision making and share best practice across the division. Identify trends across the work order and asset data available. Demonstrate commitment to upholding and representing CBRE in client meetings. Assist CBRE with testing of new technology, processed and conduct regular workshops and training following enhancements to the system. Experience/Skills Experience of CAFM systems across the FM industry (i.e. Maximo, FSI, Archibus etc). Strong analytical and decision-making skills. Effective time management for projects with clearly defined and communicated outcomes, timelines and monitoring processes to achieve project deadlines. High levels of numeracy Data analysis skills. Good level of excel, able to use VLOOKUP and pivot tables. Experience using customer information management and Business Intelligence products in a business environment. High level knowledge of the technical elements of database management, sophisticated forecasting, reporting, and customer-based processes. Able to suggest improvement of performance and current practices. Experience of facilities management service delivery and compliance requirements Qualifications Beneficial - Engineering/Construction Qualification Beneficial - Asset Management qualifications/training

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: CAFM Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a CAFM Manager to join the team located in Birmingham. Key Duties and Responsibilities:- Act as the SME for best practice use of the CAFM system across the division. Advise on asset management processes utilising the CAFM system. Deliver and present agreed management information that supports senior managers in planning, monitoring and managing the organisations activities in delivering the business plan. Deliver agreed regular management information that support site managers in ensuring that achieve SLA's/KPI's. Assist management in identifying trends within Reactive works and making recommendations on changes to maintenance cycles. Assist of new mobilisations on account onto the CAFM system: - Advising on Asset upload formats Supporting with Asset data imports Support producing maintenance schedules Training of teams on best practice use of the CAFM system Undertake root cause analysis of asset failures to determine decision making and share best practice across the division. Identify trends across the work order and asset data available. Demonstrate commitment to upholding and representing CBRE in client meetings. Assist CBRE with testing of new technology, processed and conduct regular workshops and training following enhancements to the system. Experience/Skills Experience of CAFM systems across the FM industry (i.e. Maximo, FSI, Archibus etc). Strong analytical and decision-making skills. Effective time management for projects with clearly defined and communicated outcomes, timelines and monitoring processes to achieve project deadlines. High levels of numeracy Data analysis skills. Good level of excel, able to use VLOOKUP and pivot tables. Experience using customer information management and Business Intelligence products in a business environment. High level knowledge of the technical elements of database management, sophisticated forecasting, reporting, and customer-based processes. Able to suggest improvement of performance and current practices. Experience of facilities management service delivery and compliance requirements Qualifications Beneficial - Engineering/Construction Qualification Beneficial - Asset Management qualifications/training

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: CAFM Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a CAFM Manager to join the team located in London. Key Duties and Responsibilities:- Act as the SME for best practice use of the CAFM system across the division. Advise on asset management processes utilising the CAFM system. Deliver and present agreed management information that supports senior managers in planning, monitoring and managing the organisations activities in delivering the business plan. Deliver agreed regular management information that support site managers in ensuring that achieve SLA's/KPI's. Assist management in identifying trends within Reactive works and making recommendations on changes to maintenance cycles. Assist of new mobilisations on account onto the CAFM system: - Advising on Asset upload formats Supporting with Asset data imports Support producing maintenance schedules Training of teams on best practice use of the CAFM system Undertake root cause analysis of asset failures to determine decision making and share best practice across the division. Identify trends across the work order and asset data available. Demonstrate commitment to upholding and representing CBRE in client meetings. Assist CBRE with testing of new technology, processed and conduct regular workshops and training following enhancements to the system. Experience/Skills Experience of CAFM systems across the FM industry (i.e. Maximo, FSI, Archibus etc). Strong analytical and decision-making skills. Effective time management for projects with clearly defined and communicated outcomes, timelines and monitoring processes to achieve project deadlines. High levels of numeracy Data analysis skills. Good level of excel, able to use VLOOKUP and pivot tables. Experience using customer information management and Business Intelligence products in a business environment. High level knowledge of the technical elements of database management, sophisticated forecasting, reporting, and customer-based processes. Able to suggest improvement of performance and current practices. Experience of facilities management service delivery and compliance requirements Qualifications Beneficial - Engineering/Construction Qualification Beneficial - Asset Management qualifications/training

Why work for us? Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from 56 million in 2020 to 125 million in 2025. To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and lets talk. What will be my core responsibilities? To be the first point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system. Playing a key role within the Service Delivery Team to ensure we provide an exceptional client experience. You will be held accountable and responsible for specific Accounts/ Contracts and understanding the contract scope. Carrying out all elements of scheduling Maintenance work and ensuring all information on each work order remains current and up to date. Build strong relationships with external and internal clients, delivering an exceptional client experience. Be the first point of contact for clients and engineers that are contacting the Service Delivery Team by phone or email. Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals. Respond to enquires from our Clients, Account Managers and Engineers within set timescales. Ensure work orders are processed meeting client SLAs, KPIs and internal process. Maintain diary management and ensure that all tasks set by Team Leader and Head of Service Delivery are completed with the correct timeframe. Meet all client requirements set by Account Mangers & Head of Service Delivery. Manage and monitor the mailbox throughout the day highlighting emergency call outs for team members to action. Ensure all works are assigned to the correct LS Engineer/ Subcontractor via skill set and area and that each day is strategically planned, and all work is to be delivered & completed within the FSLA. Manage all works sent to a subcontractor, raising purchase orders at the correct mandate level. Obtaining weekly updates/ ETAs transferring all information to both Lancer Scott CAFM system and Client portal. What skills and experience do I need to be successful in this role? A customer-focused attitude and willingness to problem solve and help. Strong attention to detail. Happy and able to work at pace and be flexible to respond to customer needs. Excellent organisational skill with the ability to multitask, prioritise and meet deadlines. Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems. A professional communication style, both written and verbal. A collaborative approach to contribute to team success. We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL Workplace Management! Role Summary: The Category Manager role sits within our UK and Ireland (UK&I) Sourcing and Procurement Team, with direct reporting to the Category Management Lead and a matrix reporting line to the EMEA Regional Category Management Lead. Operating within this dual reporting structure, the role holder will align closely with EMEA regional strategy while delivering UK and Ireland business objectives. The successful candidate will possess a proven track record of building deep market knowledge across all service lines and sectors where we currently operate, and the ability to develop Category strategies which support and facilitate the business in delivering optimal Client solutions and benefits. Additionally, this position involves developing and managing preferred suppliers while identifying opportunities to balance self-performance versus delivery through preferred supplier partners. Experience operating effectively within matrix reporting structures and balancing regional and local priorities will be essential. Key Responsibilities and Deliverables: Strategic Category Management: Serve as hard services category specialist and subject matter expert for allocated categories. Soft services experience also desirable. Develop and execute category strategies aligned with UK&I business needs and EMEA regional direction. Drive preferred supplier list consolidation, leverage economies of scale, and deliver measurable value. Procurement and Solution Development: Create strategic solutions for commodity and service requirements. Manage end-to-end procurement events including RFP management, bid analysis and stakeholder liaison. Lead category strategy execution and proactively identify improvement opportunities. Support new business pursuits, transitions and client renewals by defining optimal supply chain solutions. Financial Performance: Deliver financial targets while identifying additional value opportunities. Lead the Alliance Programme to drive supplier partnerships and achieve revenue targets. Provide monthly tracking and collaborate with finance partners. Mitigate external impacts including inflation and material shortages. Market Intelligence: Maintain strong facilities management market knowledge and develop category insights. Apply market intelligence to identify and qualify new suppliers. Develop comprehensive understanding of WPM UK&I self-delivery versus subcontracting strategy and create make-versus-buy scenarios. Supply Chain Management: Utilize supply chain analytics to assess category needs. Rationalize supply base and implement strategic supplier frameworks. Develop Supplier Relationship Management and Performance Management programmes with key partners to maximize PSL value through insights into supplier capabilities, new business pipelines, responsible procurement initiatives, innovations, and HSSE compliance. Engage stakeholders as relationship sponsors and promote PSL capabilities through targeted events and communications to drive business adoption.Business Partnership & Stakeholder Engagement: Build strong relationships with Sourcing and Procurement, EMEA Category Management and key stakeholders across JLL. Establish a network of SMEs and integrate them into supply chain activities. Governance, Compliance & Reporting: Manage supplier onboarding and challenge new supplier requests where PSL coverage exists. Ensure compliance with Responsible Procurement and HSSE standards. Partner with specialist teams to deliver social value opportunities and maintain contractor compliance. Maintain current Buyers Guides and Category Dashboards. Serve as primary escalation point for Category Management enquiries. Apply ethical company standards consistently across all activities. WPM UK&I Self-Delivery: Partner with WPM UK&I self-delivery business to ensure the PSL effectively supports operational requirements across all business sectors (National Engineering, Hall and Kay, Integral Cooling Technologies, WPM Soft Services, etc.), working closely with sector leads to drive supplier performance, enable efficient self-delivery operations, and deliver continuous improvement aligned to business objectives. Key Expectations: Serve as hard services category subject matter expert and primary point of contact Lead end-to-end procurement: RFPs, supplier due diligence, contract negotiation, and implementation Deliver SRM and SPM programs across allocated categories to maximize PSL value Achieve financial targets and Alliance Programme revenue goals through strategic supplier partnerships Develop and execute category strategies with supplier summaries, market insights, and stakeholder engagement plans Maintain facilities management market intelligence and identify/qualify new suppliers Rationalise supply base and drive PSL consolidation to leverage economies of scale Partner with WPM UK&I self-delivery operations to support business requirements Drive PSL Compliance across the organization Ensure compliance with Responsible Procurement and HSSE standards Manage supplier onboarding and challenge unnecessary new supplier requests Maintain Buyers Guides, Category Dashboards, and provide data-driven insights Build strong relationships with stakeholders, functional leads, SMEs, and EMEA Category Management teams Provide strategic thought leadership to identify cost and operational efficiencies Support new business pursuits, transitions, and client renewals with optimal supply chain solutions Operate within matrix reporting structure, balancing EMEA regional and UK&I local priorities Proven ability to deliver results in challenging environments Requirements & Qualifications: Education: Bachelor's degree required; MBA or relevant Master's degree preferred. Certifications: Professional procurement certifications highly valued: CIPS (Chartered Institute of Procurement & Supply), MCIPS, or equivalent. Previous Experience: 5+ years progressive FM procurement / category management experience UK&I FM category management experience Hard Services is the preference, but some Soft Services experience will also be relevant to this role. Ideally experience of working within a Hard Services or an Engineering discipline. Targeted Competencies: Proven supplier management capabilities encompassing commercial performance, risk mitigation, and relationship development Demonstrated proficiency in procurement leadership, negotiation, stakeholder influence, and change management governance Strong written and verbal communication skills across all organizational levels Excellent interpersonal and organisational abilities Strategic supplier relationship management experience with C-suite executives and procurement leadership, including initiative presentation and buy-in Track record of delivering measurable value, insight, and innovation Demonstrated success delivering results in complex, fast-paced environments with competing priorities Ability to work autonomously and collaboratively under tight deadlines Advanced MS Office proficiency (Excel, Word, PowerPoint) Experience with CAFM systems and e-sourcing platforms preferred Strong analytical capabilities with expertise in data analysis, reporting, and category strategy development We can t wait to see where your ambitions take you at JLL. Apply today!

Technical Supervisor Wanstead - Mobile 48,000 + Van and Fuel Card Brief Technical Supervisor needed for a large well known Facilities Management organisation based on a mobile basis in North London who are looking to employ an experienced and well-rounded Technical Supervisor that takes pride in their work. The successful candidate will be supervising day-to-day operations of facilities services on the Contract, supporting the Area Facilities Manager to meet all SLA, KPI, and statutory compliance targets. The successful candidate would need have an NVQ Level 2 or 3 in Electrical or Mechanical field as well as having experience in managing a team of engineers. Benefits Salary: 48,000 per annum 24 day's holiday + public holidays Life Cover equivalent to 1.5 times annual Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Holiday purchase scheme 2 corporate social responsibility days per year Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programs Attractive Employee Referral Rewards Scheme Access to our growing employee networks including WiE (RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 24/7 Employee Assistance Program and access to mental wellbeing app What the role entails: Some of the main duties of a Technical Supervisor will include: Supervise day-to-day operations of facilities services on the HMCTS Contract, supporting the AFM to meet all SLA, KPI, and statutory compliance targets. Ensure full Health & Safety compliance in line with legislation and standards. Manage and lead a multi-skilled engineering team, including PDRs, performance, absence, and succession planning. Ensure team adherence to companies policies, procedures, and operational standards. Foster collaborative relationships with HMCTS Site Delivery Managers and stakeholders Promote an interdependent safety culture, ensuring risks are proactively managed via assessments, training, PPE, and robust reporting. Develop strong relationships with suppliers and subcontractors to enhance performance and service delivery. Contribute to a positive, proactive team culture and identify continuous improvement opportunities. Demonstrate a sound understanding of contract requirements, service risks, and growth opportunities. What experience you need to be the successful Technical Supervisor : Multi skilled engineer with a qualified discipline with previous experience Team working experience Must have the balanced ability to think clearly in extreme circumstances Working knowledge of Microsoft Office, including Word and Outlook Experience of using a CAFM system Good experience and track record in working in Facilities Management Good knowledge of building services and legislation Due to the nature of the contract, successful postholder must be able to obtain and maintain security vetting This really is a fantastic opportunity for a Technical Supervisor to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Cobalt Recruitment is working with a well-established property owner and investor to appoint a Senior Technical Services Manager for one of its flagship commercial assets. This is a client-side opportunity within a high-rise trophy building that sits at the premium end of the market, offering the chance to take ownership of the building's technical operations within a fast-paced and highly visible environment. The role will play a key part in maintaining exceptional operational standards across the asset, while supporting a wider focus on occupier experience, sustainability, and long-term asset performance. This position offers far more than day-to-day engineering oversight. The successful individual will work closely with senior property and asset management teams, helping to shape technical strategy, oversee major projects, and ensure the building continues to operate at the highest level. With significant investment into the asset and a strong emphasis on service quality, this role would suit someone looking to step into a prominent building where they can genuinely influence standards and performance. Key responsibilities will include: Lead the delivery of all hard FM and technical building services across a high-rise commercial asset Manage engineering service partners and specialist contractors to ensure strong service delivery and compliance standards Oversee statutory compliance, technical audits, and risk management across all M&E infrastructure Monitor plant performance, asset condition, and lifecycle planning requirements Support service charge budgeting and expenditure relating to technical services and engineering works Review PPM programmes, technical documentation, RAMS, and contractor reporting Drive improvements around energy performance, sustainability initiatives, and operational efficiency Act as the main technical point of contact for occupier issues, critical incidents, and operational escalations Support refurbishment projects, fit-outs, and ongoing infrastructure upgrades within the building Maintain accurate compliance records and CAFM reporting systems Work closely with property management, asset management, consultants, and occupiers to maintain high operational standards Oversee critical systems including HVAC, BMS, electrical systems, fire safety infrastructure, and lifts The successful candidate will have strong technical building services experience within commercial property, ideally across large-scale or high-profile assets. Previous exposure to client-side environments and multi-tenanted buildings would be beneficial, alongside a solid understanding of compliance, contractor management, and critical engineering systems. IOSH qualification is expected, with NEBOSH or additional technical qualifications viewed favourably. This role could suit an experienced Technical Services Manager looking for a more high-profile asset environment, or an established Senior Technical Manager seeking broader responsibility within a premium real estate asset. If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert.

Role: FM Contract Administrator Location: Beeston Salary: £14.00ph PAY Hours: 8am - 5pm Monday to Friday Duration: 3 months Temp to Perm MAIN PURPOSE OF FM SCHEDULER: The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below. FM SCHEDULER DUTIES & RESPONSIBILITIES: Scheduling work across the stated contract Reacting to emergencies raised by the client and overseeing engineer's attendance Plan efficiencies of location and response time improvements Schedule PPM's / WAF's to Subcontractors. Taking ownership of workload daily Diagnose technical abilities and fault reported to determine "P" code is correctly applied. Handling customer complaints or queries via telephone, email or letter. Manage completion of PPM's on Maximo. Manage completion of reactive tasks on Maximo. Control and issue engineer's uniform. Production of monthly performance report. Management of Contract performance schedule. Chasing subcontractors' reports/schedules To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: IT Knowledge:o MS Officeo CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management) Excellent communication skills and ability to work well as part of a team Ability to work in a fast-paced environment, multitask and make effective decisions quickly Experience of working in financial performance penalties This PFI contract has responsibility for four mental healthcare sites delivering Hard FM, fabric, pest control, window cleaning, manned guarding and grounds maintenance. Apply now Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.

Location: West London, Multiple commercial sites. Salary circa 55K plus yearly bonus and extensive benefits Objectives: Reporting to the Senior Facilities Manager, the purpose of the role is to achieve and maintain the very highest standards of Facilities Management and Customer Care within the cluster. This includes the building fabric, associated hard and soft services (through effective coordination of planned and reactive maintenance), site security and health and safety. This is a critical role supporting the Building Manager in their objectives to achieve sites that remain attractive to customers from both an operational and cost perspective. The role will require regular liaison with specialist contractors to ensure all work is carried out in line with best practice, to the expected standard, to reduce risk of failure, minimise downtime, disruption and operational risk. This role also involves ensuring that appropriate controls and procedures are followed to ensure the health & safety of any person affected by the undertaking of these works. The role will incorporate providing support for various site related projects such as fit-out and décor of common areas and washrooms etc. as well as general repairs. This will include regular review of all areas carrying out condition surveys and making arrangements for any remedial works identified. Setting and working to accurate and efficient FM related service charge budgets applicable to the sites under your responsibility. Provide industry recognised level of competency and knowledge relating to building services across the portfolio. Main Responsibilities: Customers To consistently deliver high levels of customer service to Building Managers ensuring all Hard and Soft Service Facilities and Maintenance issues, requests, complaints and questions via telephone, e-mail or in person are acknowledged and acted upon within appropriate timelines and are escalated where required. Supporting the Building Manager in delivery of any necessary building preparation works required. Liaising with Building Managers and Building and Development team regarding Licence to Alter works. Estate Management To maintain the properties to a high standard ensuring they are clean, safe, secure and compliant and attractive to customers. Ensure that all planned and reactive maintained is undertaken in line with agreed specification, frequency, timeline and statutory requirement. Undertaking regular premises and works inspections identifying areas of concern / snagging items. Items to be recorded on Elogbooks software and arrangements made for works. Build relationships with Service Providers to ensure that their delivery is in line with expected levels of service, cost and timeliness. Management in line with their SLAs to ensure levels of delivery are as required. Coordination and delivery of minor decoration and fit out projects including preparation as well as liaison with Building and Development team regarding larger schemes. Review of work-related risk assessment and method statements, ensuring they meet the business need. Prior to works commencing, carrying out site inductions with Service Providers in relation to RAMS and undertake suitable levels of supervision and monitoring of work. Identify areas for improvement and discuss with Building Manager and Head of Facilities, implement any changes that are approved. Coordination of all fire related regulations and audits are undertaken (weekly fire tests, drills, maintenance visits). Management of sustainability objectives (waste, water & energy) and achieve cost efficiencies Directing, planning and on-going management of essential central services such security, maintenance, cleaning, waste disposal and recycling. Supervising grounds and general maintenance, including the line management of in-house Caretakers for planned and routine tasks. Risk management including Statutory compliance recording, risk assessments and ensuring that sites comply with all statutory requirements; all matters of concern should be escalated. Record Keeping Management of Elogbooks CAFM system to ensure site records are current. Ensure all site documents are maintained including Operation and Maintenance manuals, Health & Safety files, asset registers, PPM calendars, logbooks, firebox, drawings / schematics and certification. Maintaining audit trail for all planned and reactive tasks. Providing regular updates to Building Manager and Head of Facilities including provision of relevant management reports reporting on SLA performance etc. Manage and maintain monthly utility meter readings. Staff Management Managing planned and reactive tasks for the in-house FM Operatives, ensuring high levels of service and teamwork. Setting of objectives and performance management of the in-house FM Operatives and arrange training as identified/required. Deputise in the absence of the Building Manager. Finance Manage expenditure and procurement for all facilities and building management related costs across the sites. Ensure that the site is managed within budget, raise necessary purchase orders, approve invoices and follow the correct procedures within agreed authorisation levels. Identify and achieve cost savings where possible. Provide information for the operating budget and budgetary systems for all FM related costs at sites.