Corporate Travel Office Manager

We are seeking a highly driven and experienced Corporate Travel Office Manager to take full responsibility for the day to day running, performance and service delivery of our Corporate Travel division. We are looking for someone who is hands on, accountable and fully invested in the success of the department.
The Job:
Manage, support and develop a team of Corporate Travel Consultants
Set clear expectations around performance, productivity and service standards
Monitor workloads and ensure effective allocation of resources
Act as the first point of escalation for team issues and challenges
Drive a positive, accountable and solutions focused team culture
Take full responsibility for the daily running of the Corporate Travel office
Ensure all bookings, enquiries and client requests are handled efficiently and accurately
Monitor turnaround times and ensure SLAs are consistently met or exceeded
Identify operational inefficiencies and implement improvements
Step in operationally where required during peak periods or team shortages
Oversee onboarding of new corporate clients from point of sale through to go live
Work closely with Sales and Account Management to ensure a seamless client experience
Ensure client requirements, policies and service expectations are clearly implemented
Maintain high standards of ongoing service delivery across all accounts
Work closely with internal IT and third party providers on system implementations and improvements
Support the rollout of new systems, processes and tools within the team
Ensure the team are fully trained and utilising systems effectively
Act as a key stakeholder in resolving system related challenges

Skills Required:
Proven experience in Corporate Travel, with strong operational knowledge
Previous management or team leadership experience is essential
Strong understanding of GDS systems and corporate booking processes
Experience in client onboarding and service delivery
Ability to manage multiple priorities in a fast-paced environment
Confident handling escalations, complaints and complex client situations
Commercially aware with a focus on efficiency and performance

The Package:
Salary dependant on experience
Full time office based in Hampshire
Interested:
If you would like to apply for the above vacancy please click 'APPLY' or email .