Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
May 15, 2026
Full time
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
HR & Payroll Officer Up to £40k - £45k DOE Mid Kent Monday to Friday Full Time Permanent An excellent opportunity has landed for an experienced HR & Payroll Officer to join a thriving, successful company based in Kent! Working closely with the Managing Director, the ideal candidate will have previous experience dealing with ER matters and have worked in a hands-on sole HR role. Duties for this role include: Lead and shape the people function, managing the HR & Payroll Advisor while building a high-performing, collaborative team culture. Partner with senior leadership and the Board to provide strategic people insight, support organisational priorities, and drive business-focused decision-making. Oversee the development of HR systems, reporting and processes to improve operational efficiency, data quality and compliance. Provide expert guidance on employee relations, employment law and organisational policy, managing complex people matters and reducing organisational risk. Take ownership of payroll, benefits and reward activity, ensuring statutory compliance, strong governance and competitive retention strategies. The successful candidate will have / be: Ideally CIPD qualified Previous experience of working on Sage 50 Payroll (desirable) Previous experience of using a HRIS, ideally Bright HR Prior experience working within a Manufacturing or production industry Excellent interpersonal, leadership and organisational skills Confident and enthusiastic with a desire to learn and develop yourself and others through continuous training This is a chance to join a successful organisation, offering training and personal development opportunities for the right candidate! If you feel you meet the above criteria & are ready for a new challenge, then please apply online for immediate consideration. This role is being handled by Holly Ensoll and Chloe Wadhams, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
May 15, 2026
Full time
HR & Payroll Officer Up to £40k - £45k DOE Mid Kent Monday to Friday Full Time Permanent An excellent opportunity has landed for an experienced HR & Payroll Officer to join a thriving, successful company based in Kent! Working closely with the Managing Director, the ideal candidate will have previous experience dealing with ER matters and have worked in a hands-on sole HR role. Duties for this role include: Lead and shape the people function, managing the HR & Payroll Advisor while building a high-performing, collaborative team culture. Partner with senior leadership and the Board to provide strategic people insight, support organisational priorities, and drive business-focused decision-making. Oversee the development of HR systems, reporting and processes to improve operational efficiency, data quality and compliance. Provide expert guidance on employee relations, employment law and organisational policy, managing complex people matters and reducing organisational risk. Take ownership of payroll, benefits and reward activity, ensuring statutory compliance, strong governance and competitive retention strategies. The successful candidate will have / be: Ideally CIPD qualified Previous experience of working on Sage 50 Payroll (desirable) Previous experience of using a HRIS, ideally Bright HR Prior experience working within a Manufacturing or production industry Excellent interpersonal, leadership and organisational skills Confident and enthusiastic with a desire to learn and develop yourself and others through continuous training This is a chance to join a successful organisation, offering training and personal development opportunities for the right candidate! If you feel you meet the above criteria & are ready for a new challenge, then please apply online for immediate consideration. This role is being handled by Holly Ensoll and Chloe Wadhams, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
Our very successful and growing Client is recruiting a Commercial Account Executive to build on their continued success. In this Account Executive role, you will take over a large book of business, which you will service and look to develop, but your first priority will be retention. This is a book with clients whose premiums range up to 100k and is not trade specific, giving you a great mix of clients. Also they have an excellent reward package to recognise successful Account Executives. These are based on the organic growth of your book and also on any introductions you make to other areas of the Group. To be a successful Commercial Account Executive you will have general Commercial Insurance experience working with a range of Clients, giving you a background with the main classes of business, ideally in a client servicing role already. You will be able to work from home, and flexibly in the office, working with the full support of Account Handlers, all doing everything they can for your clients.
May 15, 2026
Full time
Our very successful and growing Client is recruiting a Commercial Account Executive to build on their continued success. In this Account Executive role, you will take over a large book of business, which you will service and look to develop, but your first priority will be retention. This is a book with clients whose premiums range up to 100k and is not trade specific, giving you a great mix of clients. Also they have an excellent reward package to recognise successful Account Executives. These are based on the organic growth of your book and also on any introductions you make to other areas of the Group. To be a successful Commercial Account Executive you will have general Commercial Insurance experience working with a range of Clients, giving you a background with the main classes of business, ideally in a client servicing role already. You will be able to work from home, and flexibly in the office, working with the full support of Account Handlers, all doing everything they can for your clients.
Role Overview The Talent Set are delighted to partner with a brilliant membership client of ours looking for their next Senior Membership Executive role. This position is pivotal in nurturing member relationships, managing engagement initiatives, and supporting the growth of the organisation's professional community. Key Responsibilities Build and maintain strong relationships with existing members to foster engagement and retention. Develop and implement membership acquisition recruitment and retention strategies to support organisational goals. Organise and coordinate events, webinars, and activities that add value to members experience. Manage membership data, ensuring accuracy and timely updates in the organisation s CRM system. Provide high-quality customer service and support to members, responding to enquiries promptly. Collaborate with marketing and communications teams to promote membership benefits and initiatives. Prepare reports and feedback to inform strategic decisions around member services and growth. Person Specification Excellent communication and interpersonal skills, with the ability to engage diverse audiences. Strong organisational and time-management skills to handle multiple priorities. Experience using CRM or membership management systems. Ability to work collaboratively within a team and independently when required. Analytical mindset with attention to detail and data accuracy. Proactive approach to problem-solving and delivering member-focused solutions. Adaptability and enthusiasm for working in a dynamic environment. What s on Offer 6 month contract £35-40k (yearly equivalent) Hybrid Working (2-3 days in Central London) How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours. Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
May 15, 2026
Full time
Role Overview The Talent Set are delighted to partner with a brilliant membership client of ours looking for their next Senior Membership Executive role. This position is pivotal in nurturing member relationships, managing engagement initiatives, and supporting the growth of the organisation's professional community. Key Responsibilities Build and maintain strong relationships with existing members to foster engagement and retention. Develop and implement membership acquisition recruitment and retention strategies to support organisational goals. Organise and coordinate events, webinars, and activities that add value to members experience. Manage membership data, ensuring accuracy and timely updates in the organisation s CRM system. Provide high-quality customer service and support to members, responding to enquiries promptly. Collaborate with marketing and communications teams to promote membership benefits and initiatives. Prepare reports and feedback to inform strategic decisions around member services and growth. Person Specification Excellent communication and interpersonal skills, with the ability to engage diverse audiences. Strong organisational and time-management skills to handle multiple priorities. Experience using CRM or membership management systems. Ability to work collaboratively within a team and independently when required. Analytical mindset with attention to detail and data accuracy. Proactive approach to problem-solving and delivering member-focused solutions. Adaptability and enthusiasm for working in a dynamic environment. What s on Offer 6 month contract £35-40k (yearly equivalent) Hybrid Working (2-3 days in Central London) How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours. Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Role: Key Account Manager Location: West Midlands Contract Type: Permanent Hours: Monday - Friday - 8 hours - 60 min unpaid break Salary: from 50,000 - 60,000 depending on experience Competitive commission structure Must have a valid UK license Role Summary This role focuses on customer retention, relationship management, and sustainable growth across a portfolio of large, regulated-sector clients. The successful candidate will be an experienced Strategic Account Manager with a strong background in SaaS, digital workflow, and digitisation solutions, capable of engaging confidently with senior stakeholders and protecting and growing existing revenue streams. You will manage complex customer accounts where service delivery, commercial management, stakeholder engagement, and operational oversight are key to success. Key Responsibilities Customer Management Build and maintain strong relationships with senior stakeholders. Drive customer retention and long-term account growth. Proactively manage risks, issues, and escalations. Account & Commercial Management Develop and maintain strategic account plans. Lead contract renewals, negotiations, and commercial discussions. Ensure accurate forecasting, CRM updates, and account reporting. Growth & Solutions Identify opportunities for digital, workflow, and digitisation solutions within existing accounts. Work closely with Solutions and Pre-Sales teams on customer proposals. Promote sustainable, profitable growth across accounts. Service & Internal Coordination Act as the main escalation point for customer issues. Coordinate internal teams to ensure service delivery and contractual commitments are achieved. Represent customer needs internally and drive accountability. Experience Required Proven experience in Strategic or Key Account Management within SaaS, IT, digital, or technical solutions environments. Experience managing complex, high-value customer accounts. Strong commercial negotiation and customer retention experience. Understanding of Microsoft technology environments including .NET, SQL Server, cloud technologies, Agile, and Waterfall methodologies. Experience working with regulated sectors such as financial services, legal, insurance, or healthcare. Confident managing senior and executive stakeholder relationships. Skills & Technical Capability Strong communication, presentation, and negotiation skills. Organised, commercially focused, and solutions-driven approach. Ability to work cross-functionally and influence stakeholders. Strong understanding of SaaS, digital workflow, and digitisation solutions. Proficient in CRM systems and Microsoft Office applications. About Us Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
May 15, 2026
Full time
Role: Key Account Manager Location: West Midlands Contract Type: Permanent Hours: Monday - Friday - 8 hours - 60 min unpaid break Salary: from 50,000 - 60,000 depending on experience Competitive commission structure Must have a valid UK license Role Summary This role focuses on customer retention, relationship management, and sustainable growth across a portfolio of large, regulated-sector clients. The successful candidate will be an experienced Strategic Account Manager with a strong background in SaaS, digital workflow, and digitisation solutions, capable of engaging confidently with senior stakeholders and protecting and growing existing revenue streams. You will manage complex customer accounts where service delivery, commercial management, stakeholder engagement, and operational oversight are key to success. Key Responsibilities Customer Management Build and maintain strong relationships with senior stakeholders. Drive customer retention and long-term account growth. Proactively manage risks, issues, and escalations. Account & Commercial Management Develop and maintain strategic account plans. Lead contract renewals, negotiations, and commercial discussions. Ensure accurate forecasting, CRM updates, and account reporting. Growth & Solutions Identify opportunities for digital, workflow, and digitisation solutions within existing accounts. Work closely with Solutions and Pre-Sales teams on customer proposals. Promote sustainable, profitable growth across accounts. Service & Internal Coordination Act as the main escalation point for customer issues. Coordinate internal teams to ensure service delivery and contractual commitments are achieved. Represent customer needs internally and drive accountability. Experience Required Proven experience in Strategic or Key Account Management within SaaS, IT, digital, or technical solutions environments. Experience managing complex, high-value customer accounts. Strong commercial negotiation and customer retention experience. Understanding of Microsoft technology environments including .NET, SQL Server, cloud technologies, Agile, and Waterfall methodologies. Experience working with regulated sectors such as financial services, legal, insurance, or healthcare. Confident managing senior and executive stakeholder relationships. Skills & Technical Capability Strong communication, presentation, and negotiation skills. Organised, commercially focused, and solutions-driven approach. Ability to work cross-functionally and influence stakeholders. Strong understanding of SaaS, digital workflow, and digitisation solutions. Proficient in CRM systems and Microsoft Office applications. About Us Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
Internal Sales Executive/Admin Dewsbury C£31K plus quarterly bonus Permanent Monday - Friday 37.5 hours per week Our client is recruiting for a new varied role within their team, it is 50/50 - half of the role is dealing with customers providing an excellent service, pricing, quotations, order processing and account management and approx half is up and cross sell and some new business development. Duties and experience to include: Demonstrate strong commercial awareness and negotiation skills to maximise margins. Apply pricing strategies based on customer profiles, product types Proactively identify and pursue new sales opportunities to expand the customer base Stretch and grow the existing client base and Account Manage. Deliver a high standard of customer service across multiple channels, including phone, email, and face-to-face interactions. Handle customer enquiries professionally, providing accurate information and timely responses. Address and resolve customer issues promptly, ensuring satisfaction and retention. Manage and nurture key accounts, creating long-lasting relationships. Stay updated with product offerings and advise customers on suitable solutions that meet their needs. Support purchasing activities and source products to meet customer demands. Work closely with external sales teams and contribute to customer engagement strategies. Follow up on quotations timely and pursue internal and external sales opportunities effectively. Ensuring order process runs smoothly from start to finish Successful candidates will have strong account management and negotiation skills, excellent communication skills. Previous experience in internal sales or similar, especially within electrical engineering or distribution, is highly desirable but not a must. Benefits include: Flexible holiday options starting at 25 days (with potential to increase up to 30 days), Long service rewards, wellness schemes, life assurance, a generous pension plan, Employee recognition awards, volunteering leave, employee discounts, cycle scheme, gym discounts, and much more. If you would like any further details on the above role, please forward your CV for consideration. Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days, please presume you have been unsuccessful on this occasion.
May 15, 2026
Full time
Internal Sales Executive/Admin Dewsbury C£31K plus quarterly bonus Permanent Monday - Friday 37.5 hours per week Our client is recruiting for a new varied role within their team, it is 50/50 - half of the role is dealing with customers providing an excellent service, pricing, quotations, order processing and account management and approx half is up and cross sell and some new business development. Duties and experience to include: Demonstrate strong commercial awareness and negotiation skills to maximise margins. Apply pricing strategies based on customer profiles, product types Proactively identify and pursue new sales opportunities to expand the customer base Stretch and grow the existing client base and Account Manage. Deliver a high standard of customer service across multiple channels, including phone, email, and face-to-face interactions. Handle customer enquiries professionally, providing accurate information and timely responses. Address and resolve customer issues promptly, ensuring satisfaction and retention. Manage and nurture key accounts, creating long-lasting relationships. Stay updated with product offerings and advise customers on suitable solutions that meet their needs. Support purchasing activities and source products to meet customer demands. Work closely with external sales teams and contribute to customer engagement strategies. Follow up on quotations timely and pursue internal and external sales opportunities effectively. Ensuring order process runs smoothly from start to finish Successful candidates will have strong account management and negotiation skills, excellent communication skills. Previous experience in internal sales or similar, especially within electrical engineering or distribution, is highly desirable but not a must. Benefits include: Flexible holiday options starting at 25 days (with potential to increase up to 30 days), Long service rewards, wellness schemes, life assurance, a generous pension plan, Employee recognition awards, volunteering leave, employee discounts, cycle scheme, gym discounts, and much more. If you would like any further details on the above role, please forward your CV for consideration. Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days, please presume you have been unsuccessful on this occasion.
Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Retentions Executive to join their growing team. This is where relationship management meets commercial impact. You'll own a portfolio of clients from day one, becoming their trusted go-to for everything from operational queries to strategic service reviews. Your mission? To deliver exceptional service that keeps clients renewing year after year; while identifying opportunities to grow their agreements through upsells and upgrades that genuinely meet their needs. This role as Retentions Executive covers the full account lifecycle. You'll handle daily client engagement, navigate contract renewals, manage implementation of new clients, and - crucially - turn challenging retention conversations into successful outcomes. When a client considers leaving, you're the problem-solver who listens, explores solutions, and finds the path forward that works for everyone. This role would be ideal for someone with 1-3 years' retention experience who thrives on delivering first-class customer service. You'll bring high energy and commitment to client conversations, adapt your communication style effortlessly depending on your audience, and juggle multiple priorities while working toward ambitious retention targets and KPIs. If you're driven, flexible, and genuinely enthusiastic about helping clients succeed while growing the business, this is your opportunity to make a real impact with a market-leading employer. What's in it for you? You'll be joining a fast-paced, growing business where your work makes a genuine difference. By ensuring services run smoothly for client organisations, you're directly impacting employees' lives - providing them with critical support that's essential to their wellbeing and their employer's success. This is a place that rewards ambition. If you enjoy a challenge and have genuine enthusiasm for overcoming obstacles, you'll thrive here. Through on-the-job training and development, you'll have the resources to build your career with unlimited opportunities ahead. The environment is busy and dynamic, so a positive, focused attitude and confidence in your communication will see you excel. What you'll be doing as Retentions Executive: Own your portfolio - Manage day-to-day relationships with your EAP clients, becoming their trusted point of contact for everything they need Drive retention success - Proactively manage relationships to achieve KPIs and SLAs through skilful renewal negotiations Deliver seamless onboarding - Ensure new client implementations run smoothly from day one, setting the foundation for long-term partnerships Provide consultancy and insight - Advise clients on product options and specialist services, positioning yourself as a strategic partner who understands their business Spot and seize opportunities - Identify upsell possibilities and actively promote additional services that genuinely add value to your clients Be the voice of the client - Keep your finger on the pulse of client needs and market changes, feeding insights back to senior management to keep the business ahead of the curve Support the wider team - Maintain exceptional service standards while backing up the sales and bid team when they need you Stay on top of your metrics - Track your renewal pipeline daily, flag at-risk clients early, and provide weekly updates on activity and opportunities The rewards: Working for this exceptional company means being rewarded greatly for your contribution. Here's what you'll receive: 25 days' holiday plus bank holidays (increasing after 2 and 5 years' service) Your birthday off Cash health plan for you and your family Pension plan and life insurance (contributions increase with service) Contractual sick pay Private medical insurance after 5 years Profit share scheme Holiday season bonus after 3 years Free on-site gym Season ticket loan and cycle to work schemes Employee Assistance Programme access Company incentives and discount schemes About the company: This is a truly service-led business and the industry-leading EAP and OH provider - recognised as a Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of strong year-on-year growth, they support over 80,000 organisations and 13 million lives across the UK and Ireland. As part of a global group with 14 operating companies and circa 500m turnover, there's substantial financial backing for continued expansion, including acquisition and international development. This isn't just a job - it's a platform for exceptional career advancement with a business that's going places. 51020LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
May 15, 2026
Full time
Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Retentions Executive to join their growing team. This is where relationship management meets commercial impact. You'll own a portfolio of clients from day one, becoming their trusted go-to for everything from operational queries to strategic service reviews. Your mission? To deliver exceptional service that keeps clients renewing year after year; while identifying opportunities to grow their agreements through upsells and upgrades that genuinely meet their needs. This role as Retentions Executive covers the full account lifecycle. You'll handle daily client engagement, navigate contract renewals, manage implementation of new clients, and - crucially - turn challenging retention conversations into successful outcomes. When a client considers leaving, you're the problem-solver who listens, explores solutions, and finds the path forward that works for everyone. This role would be ideal for someone with 1-3 years' retention experience who thrives on delivering first-class customer service. You'll bring high energy and commitment to client conversations, adapt your communication style effortlessly depending on your audience, and juggle multiple priorities while working toward ambitious retention targets and KPIs. If you're driven, flexible, and genuinely enthusiastic about helping clients succeed while growing the business, this is your opportunity to make a real impact with a market-leading employer. What's in it for you? You'll be joining a fast-paced, growing business where your work makes a genuine difference. By ensuring services run smoothly for client organisations, you're directly impacting employees' lives - providing them with critical support that's essential to their wellbeing and their employer's success. This is a place that rewards ambition. If you enjoy a challenge and have genuine enthusiasm for overcoming obstacles, you'll thrive here. Through on-the-job training and development, you'll have the resources to build your career with unlimited opportunities ahead. The environment is busy and dynamic, so a positive, focused attitude and confidence in your communication will see you excel. What you'll be doing as Retentions Executive: Own your portfolio - Manage day-to-day relationships with your EAP clients, becoming their trusted point of contact for everything they need Drive retention success - Proactively manage relationships to achieve KPIs and SLAs through skilful renewal negotiations Deliver seamless onboarding - Ensure new client implementations run smoothly from day one, setting the foundation for long-term partnerships Provide consultancy and insight - Advise clients on product options and specialist services, positioning yourself as a strategic partner who understands their business Spot and seize opportunities - Identify upsell possibilities and actively promote additional services that genuinely add value to your clients Be the voice of the client - Keep your finger on the pulse of client needs and market changes, feeding insights back to senior management to keep the business ahead of the curve Support the wider team - Maintain exceptional service standards while backing up the sales and bid team when they need you Stay on top of your metrics - Track your renewal pipeline daily, flag at-risk clients early, and provide weekly updates on activity and opportunities The rewards: Working for this exceptional company means being rewarded greatly for your contribution. Here's what you'll receive: 25 days' holiday plus bank holidays (increasing after 2 and 5 years' service) Your birthday off Cash health plan for you and your family Pension plan and life insurance (contributions increase with service) Contractual sick pay Private medical insurance after 5 years Profit share scheme Holiday season bonus after 3 years Free on-site gym Season ticket loan and cycle to work schemes Employee Assistance Programme access Company incentives and discount schemes About the company: This is a truly service-led business and the industry-leading EAP and OH provider - recognised as a Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of strong year-on-year growth, they support over 80,000 organisations and 13 million lives across the UK and Ireland. As part of a global group with 14 operating companies and circa 500m turnover, there's substantial financial backing for continued expansion, including acquisition and international development. This isn't just a job - it's a platform for exceptional career advancement with a business that's going places. 51020LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Technical Sales Executive £50,000 per annum We at JKR are excited to be recruiting a Technical Sales Executive for one of our key clients. This is a fantastic opportunity to join a growing company! Technical Sales Executive Roles and Responsibilities: New Business Development (Primary Focus): Proactively identify, target, and secure new customer accounts across emerging sectors and applications to drive sustainable and profitable business growth Manage the full new business sales cycle, from market research and prospect identification through initial engagement, proposal development, and contract award Generate new business opportunities through a combination of outbound prospecting, inbound lead management, trade exhibitions, networking activities, and targeted market analysis Develop and maintain a strong pipeline of new business opportunities, ensuring leads are effectively qualified, prioritised, and progressed through the sales funnel Prepare and deliver commercial proposals, quotations, and pricing strategies for prospective clients in alignment with company pricing policies and profitability targets Lead commercial negotiations with prospective customers, including the agreement of pricing structures, contract terms, and conditions Collaborate closely with Technical, Production, and Customer Service teams to ensure proposed solutions are both technically feasible and commercially viable Identify unmet market needs and emerging opportunities, recommending new products, applications, or market approaches aligned with the organisation s manufacturing capabilities Represent the company professionally at customer meetings, industry events, and exhibitions in a technical sales capacity Support sales and marketing initiatives to drive lead generation and market expansion, including contributing to website content and promotional activities Maintain accurate records of prospect interactions, opportunity status, and pipeline value within company systems Selective Existing Account Development: Develop existing customer accounts Identify and pursue expansion opportunities within existing customers that align with the company s strategic growth objectives Lead the commercial activity for such opportunities, including pricing, proposals and negotiation Work with internal teams to ensure expanded business is successfully introduced and stabilised Ongoing routine account management, retention activity and incremental volume growth remain outside the primary scope of the role unless specifically agreed Technical Sales Executive Required Skills and Experience: Demonstrated success in new business and business development sales, with a proven track record of securing new customer accounts Knowledge of specialty papers or films / silicone coatings / industrial tapes / labels an advantage Experience managing the full sales cycle, from prospecting and qualification to negotiation and contract closure Strong commercial acumen, including expertise in pricing, quoting, margin management, and contract negotiation Background in technical, manufacturing or industrial sales Ability to clearly communicate technical products and applications in a commercially focused, customer-centric manner Proven ability to build, manage, and advance a structured sales pipeline effectively Proficient in CRM and sales management systems for tracking opportunities, pipeline, and customer data Self-motivated and able to work independently, prioritize tasks, and drive results in a hunter-style sales role Experience collaborating cross-functionally with technical, production, or operational teams to convert opportunities into confirmed orders Technical Sales Executive Personal Characteristics: Self-motivated owns targets, pipeline, and performance Resilient thrives through rejection, long sales cycles, and complex negotiations Adaptable balances new business hunting with selective account growth Hunter mindset driven to win new business and create opportunities Commercially confident skilled in discussing pricing, value, and terms with senior decision-makers Results-focused prioritizes outcomes and revenue over activity alone Comfortable with ambiguity builds opportunities independently from scratch Strategic identifies new markets, applications, and growth opportunities Technically curious understands products, applications, and customer processes Strong communicator clear and credible in-person and remotely Collaborative yet independent works with teams while managing own workload Organized manages structured pipeline and prioritizes high-value opportunities Technical Sales Executive Benefits: Private medical insurance Death in Service 4x salary Company car or car allowance Phone and laptop Pension and employee benefits package Technical and operational support to help convert opportunities Opportunity to play a key role in growth-focused commercial strategy Jackie Kerr Recruitment is an independent agency that has been established for 28 years. We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidates' requirements to ensure that we place you in your ideal role. We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press. The portal enables you to update your information and CV at any time, so we always have your latest employment details on record. So please visit our website and let us help you to find your dream job! Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment. com to apply for other jobs that may be suitable to you.
May 15, 2026
Full time
Technical Sales Executive £50,000 per annum We at JKR are excited to be recruiting a Technical Sales Executive for one of our key clients. This is a fantastic opportunity to join a growing company! Technical Sales Executive Roles and Responsibilities: New Business Development (Primary Focus): Proactively identify, target, and secure new customer accounts across emerging sectors and applications to drive sustainable and profitable business growth Manage the full new business sales cycle, from market research and prospect identification through initial engagement, proposal development, and contract award Generate new business opportunities through a combination of outbound prospecting, inbound lead management, trade exhibitions, networking activities, and targeted market analysis Develop and maintain a strong pipeline of new business opportunities, ensuring leads are effectively qualified, prioritised, and progressed through the sales funnel Prepare and deliver commercial proposals, quotations, and pricing strategies for prospective clients in alignment with company pricing policies and profitability targets Lead commercial negotiations with prospective customers, including the agreement of pricing structures, contract terms, and conditions Collaborate closely with Technical, Production, and Customer Service teams to ensure proposed solutions are both technically feasible and commercially viable Identify unmet market needs and emerging opportunities, recommending new products, applications, or market approaches aligned with the organisation s manufacturing capabilities Represent the company professionally at customer meetings, industry events, and exhibitions in a technical sales capacity Support sales and marketing initiatives to drive lead generation and market expansion, including contributing to website content and promotional activities Maintain accurate records of prospect interactions, opportunity status, and pipeline value within company systems Selective Existing Account Development: Develop existing customer accounts Identify and pursue expansion opportunities within existing customers that align with the company s strategic growth objectives Lead the commercial activity for such opportunities, including pricing, proposals and negotiation Work with internal teams to ensure expanded business is successfully introduced and stabilised Ongoing routine account management, retention activity and incremental volume growth remain outside the primary scope of the role unless specifically agreed Technical Sales Executive Required Skills and Experience: Demonstrated success in new business and business development sales, with a proven track record of securing new customer accounts Knowledge of specialty papers or films / silicone coatings / industrial tapes / labels an advantage Experience managing the full sales cycle, from prospecting and qualification to negotiation and contract closure Strong commercial acumen, including expertise in pricing, quoting, margin management, and contract negotiation Background in technical, manufacturing or industrial sales Ability to clearly communicate technical products and applications in a commercially focused, customer-centric manner Proven ability to build, manage, and advance a structured sales pipeline effectively Proficient in CRM and sales management systems for tracking opportunities, pipeline, and customer data Self-motivated and able to work independently, prioritize tasks, and drive results in a hunter-style sales role Experience collaborating cross-functionally with technical, production, or operational teams to convert opportunities into confirmed orders Technical Sales Executive Personal Characteristics: Self-motivated owns targets, pipeline, and performance Resilient thrives through rejection, long sales cycles, and complex negotiations Adaptable balances new business hunting with selective account growth Hunter mindset driven to win new business and create opportunities Commercially confident skilled in discussing pricing, value, and terms with senior decision-makers Results-focused prioritizes outcomes and revenue over activity alone Comfortable with ambiguity builds opportunities independently from scratch Strategic identifies new markets, applications, and growth opportunities Technically curious understands products, applications, and customer processes Strong communicator clear and credible in-person and remotely Collaborative yet independent works with teams while managing own workload Organized manages structured pipeline and prioritizes high-value opportunities Technical Sales Executive Benefits: Private medical insurance Death in Service 4x salary Company car or car allowance Phone and laptop Pension and employee benefits package Technical and operational support to help convert opportunities Opportunity to play a key role in growth-focused commercial strategy Jackie Kerr Recruitment is an independent agency that has been established for 28 years. We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidates' requirements to ensure that we place you in your ideal role. We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press. The portal enables you to update your information and CV at any time, so we always have your latest employment details on record. So please visit our website and let us help you to find your dream job! Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment. com to apply for other jobs that may be suitable to you.
An exciting opportunity has arisen for a Business Manager to join our prestigious Bentley and Lamborghini Edinburgh operations, forming part of one of Scotland's most unique luxury automotive environments, with additional exposure to our specialist performance and prestige vehicle operation. This vacancy has arisen due to an internal promotion, reflecting the continued growth of the business and our commitment to developing talent and building long-term careers within our organisation. What We Offer • Very competitive OTE • Tax-efficient prestige company car • Access to subsidised company car scheme • Pension scheme • Enhanced holiday entitlement • Career development opportunities within a premium multi-brand business • Industry-leading maternity, paternity, and adoption support • Recognition of long service • A supportive but ambitious team culture focused on excellence and progression About the Role As Business Manager, you will play a central role within the sales operation, supporting both our clients and sales teams in delivering an exceptional, seamless, brand-appropriate customer journey throughout every stage of the ownership experience. Working within a high-performing luxury environment, you will be responsible for managing and developing all aspects of the Finance & Compliance function, ensuring every customer receives clear, professional, and compliant guidance tailored to their individual requirements. Our clients are financially astute, highly experienced in high value acquisitions and expect a premium level of service, product knowledge and professionalism. Your ability to communicate finance and ownership solutions with credibility, integrity and attention to detail will therefore be essential. Whilst the primary responsibility of this role will focus on the Lamborghini and Bentley operations, the successful candidate will also work collaboratively across the wider business when required, including occasional support within our specialist performance vehicle operations during periods of holiday cover or wider business demand. You will work closely with the wider management and sales teams to: • Support and develop finance solutions across our brands • Maintain the highest standards of compliance and Treating Customers Fairly • Deliver a seamless and sophisticated customer experience • Maximise customer retention and long-term loyalty • Assist in developing a high-performance culture across the wider sales team The successful candidate will understand that within a luxury and specialist automotive environment, the customer experience is every bit as important as the product itself. the working pattern for this role will be Monday to Friday between 8.30am to 6.00pm. With Saturdays from 9.00am to 5.00pm (on rotation) About You We are keen to speak with high-performing Business Managers, Sales Controllers or ambitious Senior Sales Executives who possess strong commercial awareness, excellent interpersonal skills and a genuine passion for luxury automotive retail. To be considered you will need to have the following qualities: • Demonstrate a proven track record within luxury automotive finance or prestige vehicle sales • Possess excellent financial and commercial understanding • Be highly organised with exceptional attention to detail • Have the confidence to engage with high-net-worth and prestige clientele • Lead by example and positively influence those around you • Thrive within a fast-paced, performance-driven environment • Operate with integrity, professionalism, and strong compliance awareness at all times Experience within prestige or luxury automotive brands would be advantageous, although individuals with the right attitude, professionalism and ambition from other car sales environments will also be considered, providing they can demonstrate relevant experience within their current role. We are passionate about developing talent, building careers, and creating an environment where individuals can thrive and achieve their full potential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
May 15, 2026
Full time
An exciting opportunity has arisen for a Business Manager to join our prestigious Bentley and Lamborghini Edinburgh operations, forming part of one of Scotland's most unique luxury automotive environments, with additional exposure to our specialist performance and prestige vehicle operation. This vacancy has arisen due to an internal promotion, reflecting the continued growth of the business and our commitment to developing talent and building long-term careers within our organisation. What We Offer • Very competitive OTE • Tax-efficient prestige company car • Access to subsidised company car scheme • Pension scheme • Enhanced holiday entitlement • Career development opportunities within a premium multi-brand business • Industry-leading maternity, paternity, and adoption support • Recognition of long service • A supportive but ambitious team culture focused on excellence and progression About the Role As Business Manager, you will play a central role within the sales operation, supporting both our clients and sales teams in delivering an exceptional, seamless, brand-appropriate customer journey throughout every stage of the ownership experience. Working within a high-performing luxury environment, you will be responsible for managing and developing all aspects of the Finance & Compliance function, ensuring every customer receives clear, professional, and compliant guidance tailored to their individual requirements. Our clients are financially astute, highly experienced in high value acquisitions and expect a premium level of service, product knowledge and professionalism. Your ability to communicate finance and ownership solutions with credibility, integrity and attention to detail will therefore be essential. Whilst the primary responsibility of this role will focus on the Lamborghini and Bentley operations, the successful candidate will also work collaboratively across the wider business when required, including occasional support within our specialist performance vehicle operations during periods of holiday cover or wider business demand. You will work closely with the wider management and sales teams to: • Support and develop finance solutions across our brands • Maintain the highest standards of compliance and Treating Customers Fairly • Deliver a seamless and sophisticated customer experience • Maximise customer retention and long-term loyalty • Assist in developing a high-performance culture across the wider sales team The successful candidate will understand that within a luxury and specialist automotive environment, the customer experience is every bit as important as the product itself. the working pattern for this role will be Monday to Friday between 8.30am to 6.00pm. With Saturdays from 9.00am to 5.00pm (on rotation) About You We are keen to speak with high-performing Business Managers, Sales Controllers or ambitious Senior Sales Executives who possess strong commercial awareness, excellent interpersonal skills and a genuine passion for luxury automotive retail. To be considered you will need to have the following qualities: • Demonstrate a proven track record within luxury automotive finance or prestige vehicle sales • Possess excellent financial and commercial understanding • Be highly organised with exceptional attention to detail • Have the confidence to engage with high-net-worth and prestige clientele • Lead by example and positively influence those around you • Thrive within a fast-paced, performance-driven environment • Operate with integrity, professionalism, and strong compliance awareness at all times Experience within prestige or luxury automotive brands would be advantageous, although individuals with the right attitude, professionalism and ambition from other car sales environments will also be considered, providing they can demonstrate relevant experience within their current role. We are passionate about developing talent, building careers, and creating an environment where individuals can thrive and achieve their full potential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Account Manager Basic Salary £35k to £40k + £20k OTC (uncapped) & Benefits Location Hybrid/Surrey (3 days a week) Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. The Role: The Account Manager will be assigned a territory, which is typically 150 Accounts (plus the subsidiaries). The role is to retain the existing revenues in the account and find opportunities to cross sell and upsell the new portfolio of products. It will require high levels of energy, attention to detail and a desire to be successful. A person that embraces change and has a hands on approach. Key Responsibilities: Primarily office based the successful candidate will focus on retaining and growing their base of approx. 150 accounts. Protect the base understand each clients contract status, account health any potential churn risk and have a retention plan for each account. Prioritise high risk renewals, strategic renewals and top spending accounts, with a view to retain with inflation. Grow the base Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify and communicate any churn risk immediately through relevant channels and plan a mitigation strategy. Overachieving the sales plan, with a key focus on forecast accuracy and generating new pipeline. Executing a sales methodology for growing key accounts, improving CSAT and maintain and updating Account development plans. Ability to analyse sales data from Salesforce CRM to accurately forecast, drive sales improvements and manage sales performance to achieving sales targets Delivering excellent bid and proposal responses with Executive summary and win themes Be an ambassador leading by example at every opportunity. Embrace new technologies to improve accuracy and efficiency such as AI agents Maintain a high level of accuracy though Salesforce record keeping, including opportunity management, pipeline generation, forecasting, leads and contacts maintenance. Candidate Description: A proven track record of managing a multi-disciplined sales in business services, managed services or a technology-enabled service environment. Previous experience in a regulatory environment or with a technology-enabled business service, experience in compliance or health & safety solutions would be considered desirable. Experience or understanding of a SaaS or subscription based service would be helpful. Demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology. Disciplined, tenacious, proactive, considerate, positive, supportive, and adaptable A good communicator at all levels. Experience in managing clients through a CRM
May 15, 2026
Full time
Account Manager Basic Salary £35k to £40k + £20k OTC (uncapped) & Benefits Location Hybrid/Surrey (3 days a week) Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. The Role: The Account Manager will be assigned a territory, which is typically 150 Accounts (plus the subsidiaries). The role is to retain the existing revenues in the account and find opportunities to cross sell and upsell the new portfolio of products. It will require high levels of energy, attention to detail and a desire to be successful. A person that embraces change and has a hands on approach. Key Responsibilities: Primarily office based the successful candidate will focus on retaining and growing their base of approx. 150 accounts. Protect the base understand each clients contract status, account health any potential churn risk and have a retention plan for each account. Prioritise high risk renewals, strategic renewals and top spending accounts, with a view to retain with inflation. Grow the base Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify and communicate any churn risk immediately through relevant channels and plan a mitigation strategy. Overachieving the sales plan, with a key focus on forecast accuracy and generating new pipeline. Executing a sales methodology for growing key accounts, improving CSAT and maintain and updating Account development plans. Ability to analyse sales data from Salesforce CRM to accurately forecast, drive sales improvements and manage sales performance to achieving sales targets Delivering excellent bid and proposal responses with Executive summary and win themes Be an ambassador leading by example at every opportunity. Embrace new technologies to improve accuracy and efficiency such as AI agents Maintain a high level of accuracy though Salesforce record keeping, including opportunity management, pipeline generation, forecasting, leads and contacts maintenance. Candidate Description: A proven track record of managing a multi-disciplined sales in business services, managed services or a technology-enabled service environment. Previous experience in a regulatory environment or with a technology-enabled business service, experience in compliance or health & safety solutions would be considered desirable. Experience or understanding of a SaaS or subscription based service would be helpful. Demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology. Disciplined, tenacious, proactive, considerate, positive, supportive, and adaptable A good communicator at all levels. Experience in managing clients through a CRM
Oktopost is seeking a high-energy, intentional and experienced executive to become our new VP of Account Management. This is a key leadership position responsible for delivering revenue growth, customer retention, and overall customer satisfaction. The role manages a team in the UK and North America and works in close parallel with our Solutions Management team. This role requires a strategic and results-oriented individual with exceptional leadership and communication skills. An ability to develop and lead high value and consultative conversations with CMO's is critical to the success in the role. In parallel leading with empathy with a focus on both strong process and quality practice needs to be hard wired in the successful candidate. As a company, we operate using the EOS (Entrepreneurial Operating System) to maintain focus, accountability, and alignment. We also incorporate the Sandler selling methodology across our customer-facing functions, valuing open dialogue, mutual respect, and the discipline of a consultative sales process. What you'll do Team Leadership: Manage and mentor a team of Team Leads and Account Managers, providing guidance, coaching, and performance feedback. Revenue Growth: Develop and execute strategies to expand revenue and identify new business opportunities within existing customer accounts. Client Retention: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention. Account Management Strategy: Develop and implement account management strategies, including territory planning, account segmentation, and client engagement plans. Performance Management: Set and track performance metrics for the account management team, ensuring targets are met and exceeded. Cross-Functional Collaboration: Work closely with other departments, including Sales, Marketing, and Product, to ensure alignment and support for account management initiatives. Process Improvement: Continuously evaluate and improve account management processes and tools to enhance efficiency and effectiveness. Implement the Entrepreneurial Operating System (EOS): Improve business practices and optimize team performance. Implement Sandler Sales Methodology: Focuses on building relationships and using Sandler's specific tools and techniques for communication and account expansion. What we're looking for Bachelor's Degree in Business or related field; MBA preferred. 10+ years of experience in account management or sales (4-5 years minimum in account management), with at least 5 years in a leadership role. Proven track record of success in driving revenue growth from existing book of business and client retention. Strong leadership and team management skills. Excellent communication and interpersonal skills. Strategic thinker with strong analytical and problem-solving skills. Proficient in CRM and other account management tools. An understanding of EOS would be beneficial. An understanding of the Sandler methodology would also be beneficial. Leadership Communication Strategic Thinking Relationship Building Results Orientation Problem Solving Compensation and benefits Competitive salary and bonus structure Comprehensive benefits package, including health, dental, and vision insurance
May 15, 2026
Full time
Oktopost is seeking a high-energy, intentional and experienced executive to become our new VP of Account Management. This is a key leadership position responsible for delivering revenue growth, customer retention, and overall customer satisfaction. The role manages a team in the UK and North America and works in close parallel with our Solutions Management team. This role requires a strategic and results-oriented individual with exceptional leadership and communication skills. An ability to develop and lead high value and consultative conversations with CMO's is critical to the success in the role. In parallel leading with empathy with a focus on both strong process and quality practice needs to be hard wired in the successful candidate. As a company, we operate using the EOS (Entrepreneurial Operating System) to maintain focus, accountability, and alignment. We also incorporate the Sandler selling methodology across our customer-facing functions, valuing open dialogue, mutual respect, and the discipline of a consultative sales process. What you'll do Team Leadership: Manage and mentor a team of Team Leads and Account Managers, providing guidance, coaching, and performance feedback. Revenue Growth: Develop and execute strategies to expand revenue and identify new business opportunities within existing customer accounts. Client Retention: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention. Account Management Strategy: Develop and implement account management strategies, including territory planning, account segmentation, and client engagement plans. Performance Management: Set and track performance metrics for the account management team, ensuring targets are met and exceeded. Cross-Functional Collaboration: Work closely with other departments, including Sales, Marketing, and Product, to ensure alignment and support for account management initiatives. Process Improvement: Continuously evaluate and improve account management processes and tools to enhance efficiency and effectiveness. Implement the Entrepreneurial Operating System (EOS): Improve business practices and optimize team performance. Implement Sandler Sales Methodology: Focuses on building relationships and using Sandler's specific tools and techniques for communication and account expansion. What we're looking for Bachelor's Degree in Business or related field; MBA preferred. 10+ years of experience in account management or sales (4-5 years minimum in account management), with at least 5 years in a leadership role. Proven track record of success in driving revenue growth from existing book of business and client retention. Strong leadership and team management skills. Excellent communication and interpersonal skills. Strategic thinker with strong analytical and problem-solving skills. Proficient in CRM and other account management tools. An understanding of EOS would be beneficial. An understanding of the Sandler methodology would also be beneficial. Leadership Communication Strategic Thinking Relationship Building Results Orientation Problem Solving Compensation and benefits Competitive salary and bonus structure Comprehensive benefits package, including health, dental, and vision insurance
Our very successful and growing Client is recruiting a Commercial Account Executive to build on their continued success. In this Account Executive role, you will take over a large book of business, which you will service and look to develop, but your first priority will be retention. This is a book with clients whose premiums range up to 100k and is not trade specific, giving you a great mix of clients. Also they have an excellent reward package to recognise successful Account Executives. These are based on the organic growth of your book and also on any introductions you make to other areas of the Group. To be a successful Commercial Account Executive you will have general Commercial Insurance experience working with a range of Clients, giving you a background with the main classes of business, ideally in a client servicing role already. You will be able to work from home, and flexibly in the office, working with the full support of Account Handlers, all doing everything they can for your clients.
May 15, 2026
Full time
Our very successful and growing Client is recruiting a Commercial Account Executive to build on their continued success. In this Account Executive role, you will take over a large book of business, which you will service and look to develop, but your first priority will be retention. This is a book with clients whose premiums range up to 100k and is not trade specific, giving you a great mix of clients. Also they have an excellent reward package to recognise successful Account Executives. These are based on the organic growth of your book and also on any introductions you make to other areas of the Group. To be a successful Commercial Account Executive you will have general Commercial Insurance experience working with a range of Clients, giving you a background with the main classes of business, ideally in a client servicing role already. You will be able to work from home, and flexibly in the office, working with the full support of Account Handlers, all doing everything they can for your clients.
Business Development Executive You reach a point in your career where results still matter but how you get them matters more. If you work in insurance, you'll know exactly what we mean. You can build relationships, you know how to open doors .But too often, the way insurance is sold leaves you explaining things away rather than standing behind them. As a Business Development Executive here, insurance is still very much the core. It's just done properly. You'll be joining an insurance business that has grown through trust, referrals and long-term relationships, not pressure tactics. In its entire trading history, it has never had a single complaint not one. That doesn't happen by accident. It comes from doing the right thing, setting expectations honestly, and walking away when something isn't right. That approach has worked brilliantly within a very specific niche. That niche is now full, and the next stage is about taking those same values into wider commercial insurance markets. As the Business Development Executive, you're the first insurance conversation. You'll be speaking to business owners and decision makers, understanding their risks at a high level, and deciding whether there's a genuine fit. You're not closing policies or handling admin. You're opening doors and qualifying opportunities before handing them over internally to be handled carefully and compliantly. That separation matters in insurance. It protects clients. It protects the business, and it protects you. The insurance proposition itself reflects the same thinking. Alongside traditional commercial insurance, there's also an ethical, mutual fund-based alternative. Clients contribute to a shared fund rather than paying into a black box. If the fund performs well, everyone benefits and prices either stay the same or more likely decrease from the previous year. It changes the tone of the insurance conversation completely. As a Business Development Executive, you're trusted to manage yourself. Your diary, your relationships and your time are yours to run no scripts, no call stats, no micromanaging. You'll work closely with the Managing Director, someone who knows the insurance market inside out and has built the business on principles rather than hype. The process is straightforward. One proper screening conversation, then one final face to face interview. And this is a business that invests in you. As a Business Development Executive, you'll be supported with funded insurance qualifications and ongoing development. Not tick box training, but proper learning that deepens your understanding and strengthens the conversations you're having. So what's in it for you as Business Development Executive? You stay in insurance, but in a way you can genuinely stand behind. You focus on relationships rather than paperwork. You're trusted to use judgement rather than scripts. You're backed with training & recognised insurance qualifications. You're paid properly for the value you bring. There's a competitive OTE around £50k, with the basic genuinely open depending on your experience and what you bring with you. If you're experienced in insurance but want to work in a way that feels more considered, more ethical and more human, this is worth a conversation. This role is exclusive to Marshall Harmony - you won't be contacted by any third parties. If you'd like more info or want to talk it through, just drop us a message, tag someone who'd be perfect for this below or send your CV to the email above. By submitting my CV, I acknowledge and accept that Marshall Harmony will collect and process my personal information for recruitment purposes and will retain it for a minimum of 24 months in accordance with their Privacy Policy and T&Cs, available at: (url removed)> Before this retention period expires, Marshall Harmony will contact me to ask whether I wish my data to remain on file within their talent pool.
May 14, 2026
Full time
Business Development Executive You reach a point in your career where results still matter but how you get them matters more. If you work in insurance, you'll know exactly what we mean. You can build relationships, you know how to open doors .But too often, the way insurance is sold leaves you explaining things away rather than standing behind them. As a Business Development Executive here, insurance is still very much the core. It's just done properly. You'll be joining an insurance business that has grown through trust, referrals and long-term relationships, not pressure tactics. In its entire trading history, it has never had a single complaint not one. That doesn't happen by accident. It comes from doing the right thing, setting expectations honestly, and walking away when something isn't right. That approach has worked brilliantly within a very specific niche. That niche is now full, and the next stage is about taking those same values into wider commercial insurance markets. As the Business Development Executive, you're the first insurance conversation. You'll be speaking to business owners and decision makers, understanding their risks at a high level, and deciding whether there's a genuine fit. You're not closing policies or handling admin. You're opening doors and qualifying opportunities before handing them over internally to be handled carefully and compliantly. That separation matters in insurance. It protects clients. It protects the business, and it protects you. The insurance proposition itself reflects the same thinking. Alongside traditional commercial insurance, there's also an ethical, mutual fund-based alternative. Clients contribute to a shared fund rather than paying into a black box. If the fund performs well, everyone benefits and prices either stay the same or more likely decrease from the previous year. It changes the tone of the insurance conversation completely. As a Business Development Executive, you're trusted to manage yourself. Your diary, your relationships and your time are yours to run no scripts, no call stats, no micromanaging. You'll work closely with the Managing Director, someone who knows the insurance market inside out and has built the business on principles rather than hype. The process is straightforward. One proper screening conversation, then one final face to face interview. And this is a business that invests in you. As a Business Development Executive, you'll be supported with funded insurance qualifications and ongoing development. Not tick box training, but proper learning that deepens your understanding and strengthens the conversations you're having. So what's in it for you as Business Development Executive? You stay in insurance, but in a way you can genuinely stand behind. You focus on relationships rather than paperwork. You're trusted to use judgement rather than scripts. You're backed with training & recognised insurance qualifications. You're paid properly for the value you bring. There's a competitive OTE around £50k, with the basic genuinely open depending on your experience and what you bring with you. If you're experienced in insurance but want to work in a way that feels more considered, more ethical and more human, this is worth a conversation. This role is exclusive to Marshall Harmony - you won't be contacted by any third parties. If you'd like more info or want to talk it through, just drop us a message, tag someone who'd be perfect for this below or send your CV to the email above. By submitting my CV, I acknowledge and accept that Marshall Harmony will collect and process my personal information for recruitment purposes and will retain it for a minimum of 24 months in accordance with their Privacy Policy and T&Cs, available at: (url removed)> Before this retention period expires, Marshall Harmony will contact me to ask whether I wish my data to remain on file within their talent pool.
Client Local Authority in Barking Job Title Executive Assistant to Director of Education/Strategic Director Pay Rate PAYE - 22.02 / UMB 28.71 an hour Hours 36 Hours a week (Mon-Fri)9AM-5PM Duration Initial 3 month contract Location Office based Barking Town Hall 3 days a week Description Job Purpose To provide efficient and effective Executive Assistant support to the Director of Education and act as first point of contact for Headteachers to signpost them to appropriate help and Council services. Specific Accountabilities of the Role Reading, monitoring and responding to emails and other correspondence. Provide responses to routine queries, and draft replies to more complex issues for approval by Director. Managing and maintaining complex diaries, scheduling, prioritising and managing appointments. Prioritise schedules to ensure an effective Executive Assistant service is provided to the Director within remit. Create documents and put in place arrangements to support monitoring, tracking and systematic recording across Education Services. Coordinating meetings, papers for agreed standard meetings and as required, minute meetings, noting actions and progress. Arranging travel and accommodation and preparing travel itineraries. Ensure correspondence and documents are filed/scanned on a regular basis and to dispose of documents in accordance with retention policies. Experience: Ability to manage a Director's inbox and prepare reports, documents and presentations using all Microsoft packages Ability to work on own initiative to plan, organise and prioritise a significant and varied workload with competing demands, working calmly under pressure Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 14, 2026
Contractor
Client Local Authority in Barking Job Title Executive Assistant to Director of Education/Strategic Director Pay Rate PAYE - 22.02 / UMB 28.71 an hour Hours 36 Hours a week (Mon-Fri)9AM-5PM Duration Initial 3 month contract Location Office based Barking Town Hall 3 days a week Description Job Purpose To provide efficient and effective Executive Assistant support to the Director of Education and act as first point of contact for Headteachers to signpost them to appropriate help and Council services. Specific Accountabilities of the Role Reading, monitoring and responding to emails and other correspondence. Provide responses to routine queries, and draft replies to more complex issues for approval by Director. Managing and maintaining complex diaries, scheduling, prioritising and managing appointments. Prioritise schedules to ensure an effective Executive Assistant service is provided to the Director within remit. Create documents and put in place arrangements to support monitoring, tracking and systematic recording across Education Services. Coordinating meetings, papers for agreed standard meetings and as required, minute meetings, noting actions and progress. Arranging travel and accommodation and preparing travel itineraries. Ensure correspondence and documents are filed/scanned on a regular basis and to dispose of documents in accordance with retention policies. Experience: Ability to manage a Director's inbox and prepare reports, documents and presentations using all Microsoft packages Ability to work on own initiative to plan, organise and prioritise a significant and varied workload with competing demands, working calmly under pressure Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you've also worked in the following roles, we'd also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services Understanding Customer Needs: Identifying concerns, motivations and reasons for contact Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS A friendly and confident communicator with strong interpersonal skills Previous experience in a retention, telesales or customer service call centre role Telecommunications experience is highly desirable Experience handling objections, complaints or difficult conversations Strong negotiation skills and a results-driven approach Good IT skills with experience using CRM systems and databases GCSEs in English and Maths or equivalent Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Uncapped commission scheme linked to retention and performance Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14613 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
May 14, 2026
Full time
Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you've also worked in the following roles, we'd also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services Understanding Customer Needs: Identifying concerns, motivations and reasons for contact Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS A friendly and confident communicator with strong interpersonal skills Previous experience in a retention, telesales or customer service call centre role Telecommunications experience is highly desirable Experience handling objections, complaints or difficult conversations Strong negotiation skills and a results-driven approach Good IT skills with experience using CRM systems and databases GCSEs in English and Maths or equivalent Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Uncapped commission scheme linked to retention and performance Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14613 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
Director of Human Resources (FTC) Liberty Recruitment Group are delighted to be working with a fantastic organisation in the search for an Interim Director of Human Resources, based in Fareham. Our client is seeking an experienced and strategic HR leader to join their People & Culture function on a 6-month fixed term basis. This is a pivotal role, offering the opportunity to lead and shape HR, Payroll and Recruitment services across the organisation, driving high performance, innovation and best practice. This position offers a salary of £65,000 £70,000 (pro rata) and the opportunity to operate at a senior leadership level within a collaborative and forward-thinking environment. What you ll do: Lead and develop the HR Business Partnering, Payroll & Pensions and Recruitment teams Deliver a high-quality, strategic HR service across the full employee lifecycle Partner with senior leaders to provide expert advice on complex people matters Oversee group-wide HR services including pay and benefits, policies, case management and people reporting Drive recruitment strategy, improving attraction, retention, and reducing agency reliance Lead on key initiatives including employer branding, workforce planning and talent strategy Oversee organisational change projects including restructures and transformation programmes Ensure compliance with all relevant employment legislation and best practice Own and develop HR systems, reporting and workforce data to support business decisions Manage salary budgets, workforce planning and FTE tracking in collaboration with Finance Support and strengthen industrial relations, including union engagement and consultation Act as a key member of the Senior Leadership Team, contributing to organisational strategy The ideal candidate will have: Proven experience operating at a senior HR leadership level Be CIPD Level 7 qualified Strong experience leading multi-disciplinary HR functions, including Payroll and Recruitment A track record of delivering strategic HR initiatives and organisational change Extensive knowledge of employment legislation and HR best practice Experience managing complex employee relations and industrial relations matters Strong stakeholder management and influencing skills at executive level Experience using HR data and analytics to inform decision-making A collaborative and values-driven leadership style This role will suit someone who: Is confident operating both strategically and operationally Can lead and inspire teams through change and growth Is passionate about driving high standards, innovation and continuous improvement Thrives in a complex, fast-paced environment This is a fantastic opportunity to step into a high-impact leadership role where you can shape the People & Culture agenda and make a lasting difference. If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
May 14, 2026
Contractor
Director of Human Resources (FTC) Liberty Recruitment Group are delighted to be working with a fantastic organisation in the search for an Interim Director of Human Resources, based in Fareham. Our client is seeking an experienced and strategic HR leader to join their People & Culture function on a 6-month fixed term basis. This is a pivotal role, offering the opportunity to lead and shape HR, Payroll and Recruitment services across the organisation, driving high performance, innovation and best practice. This position offers a salary of £65,000 £70,000 (pro rata) and the opportunity to operate at a senior leadership level within a collaborative and forward-thinking environment. What you ll do: Lead and develop the HR Business Partnering, Payroll & Pensions and Recruitment teams Deliver a high-quality, strategic HR service across the full employee lifecycle Partner with senior leaders to provide expert advice on complex people matters Oversee group-wide HR services including pay and benefits, policies, case management and people reporting Drive recruitment strategy, improving attraction, retention, and reducing agency reliance Lead on key initiatives including employer branding, workforce planning and talent strategy Oversee organisational change projects including restructures and transformation programmes Ensure compliance with all relevant employment legislation and best practice Own and develop HR systems, reporting and workforce data to support business decisions Manage salary budgets, workforce planning and FTE tracking in collaboration with Finance Support and strengthen industrial relations, including union engagement and consultation Act as a key member of the Senior Leadership Team, contributing to organisational strategy The ideal candidate will have: Proven experience operating at a senior HR leadership level Be CIPD Level 7 qualified Strong experience leading multi-disciplinary HR functions, including Payroll and Recruitment A track record of delivering strategic HR initiatives and organisational change Extensive knowledge of employment legislation and HR best practice Experience managing complex employee relations and industrial relations matters Strong stakeholder management and influencing skills at executive level Experience using HR data and analytics to inform decision-making A collaborative and values-driven leadership style This role will suit someone who: Is confident operating both strategically and operationally Can lead and inspire teams through change and growth Is passionate about driving high standards, innovation and continuous improvement Thrives in a complex, fast-paced environment This is a fantastic opportunity to step into a high-impact leadership role where you can shape the People & Culture agenda and make a lasting difference. If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Who we are GlobalData Healthcare is the leading intelligence provider for Pharma, Biotech and Medical Device companies, helping them decode markets, outmanoeuvre competitors, and reach more customers. We're at a pivotal growth moment: recently carved out from GlobalData with transformational investment behind us, and ambitious targets ahead. The role This is a pure growth role, you'll own a portfolio of 50 mid-market biopharma, medtech, and/or professional services accounts, with full responsibility for upsell, expansion, and renewal. If you're a hunter who also or aspires to build lasting client relationships, this is your next move. We re looking for a Strategic Account Manager to join our Healthcare team where we are a leading business intelligence provider in the Pharmaceutical and Medical Device markets. Our platform enables organisations to evaluate partners and investors, plan new products and market entry to get ahead of their competition. Key Responsibilities As a hunter, you will grow and maintain an existing client base by closing upsell sales and growing and retaining existing contracts Foster long term relationships and strategically map, plan, and execute a renewal plan to strengthen the retention for each of your 50 accounts. Be responsible for the full sales cycle and leverage sales support teams and other internal resources as needed. Achieve monthly sales targets for both upsell and renewals. If you are a quota crusher, this role is for you. What gets measured, grows! Achieve weekly KPIs to stay on track to achieve your specific goals (annual target, President s Club, commission checks, stretch targets, annual awards, etc.) Build and manage a robust pipeline and prepare accurate sales forecasts, new growth ideas, and contingency plans. Continually improve your product and industry knowledge while also understanding client pain points to ensure the best support can be offered to your customers and colleagues. Compete and collaborate with colleagues of all levels proactively, positively, and professionally. Work with C-suite, vice president and director level personas. Travel to see customers at least once per quarter. What are we looking for 5+ Years of B2B sales is required, ARR sales is preferred, industry sales is a bonus. Top performers without pharma experience are welcome to apply. Proven hunter with experience as an Account Executive, Business Development Executive, or Sales Development Representative. Account management experience translates best to this role when it s focused on growing accounts as well as retaining and servicing customers at a high level. Foster long-term strategic relationships with key client stakeholders to renew your book of business. You ll be joining a high-performance culture where the standards are high, and peers competitively and collaboratively push each other to be better As a top performer, you will need to demonstrate a proven track record of target achievement. Seller must have strong discovery skills to execute a consultative sale. Driven, competitive, assertive, intellectually curious, and gritty sales professionals make up the strongest parts of our team. We are currently three days a week in office in midtown Manhattan and may in the future go to four days. A growth mindset is required. Our award-winning leadership team is committed to growing our people and grow their careers. You will need to demonstrate a proven and successful track record of growing accounts. What we offer: High growth, ambitious environment that offers unlimited opportunities for success Tailored training and development plans, including LinkedIn Learning and ongoing Learning and Development opportunities Competitive base salary plus OTE and attractive, uncapped commission structure Why now? Freshly carved out from GlobalData with significant investment, a rare chance to join at the inflection point Fast-paced, entrepreneurial environment with real ownership over your accounts and your earnings Award-winning leadership team with a genuine track record of developing and promoting sales talent In addition to a rewarding career, we support our GlobalData Heathcare colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData Healthcare believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData Healthcare is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 14, 2026
Full time
Who we are GlobalData Healthcare is the leading intelligence provider for Pharma, Biotech and Medical Device companies, helping them decode markets, outmanoeuvre competitors, and reach more customers. We're at a pivotal growth moment: recently carved out from GlobalData with transformational investment behind us, and ambitious targets ahead. The role This is a pure growth role, you'll own a portfolio of 50 mid-market biopharma, medtech, and/or professional services accounts, with full responsibility for upsell, expansion, and renewal. If you're a hunter who also or aspires to build lasting client relationships, this is your next move. We re looking for a Strategic Account Manager to join our Healthcare team where we are a leading business intelligence provider in the Pharmaceutical and Medical Device markets. Our platform enables organisations to evaluate partners and investors, plan new products and market entry to get ahead of their competition. Key Responsibilities As a hunter, you will grow and maintain an existing client base by closing upsell sales and growing and retaining existing contracts Foster long term relationships and strategically map, plan, and execute a renewal plan to strengthen the retention for each of your 50 accounts. Be responsible for the full sales cycle and leverage sales support teams and other internal resources as needed. Achieve monthly sales targets for both upsell and renewals. If you are a quota crusher, this role is for you. What gets measured, grows! Achieve weekly KPIs to stay on track to achieve your specific goals (annual target, President s Club, commission checks, stretch targets, annual awards, etc.) Build and manage a robust pipeline and prepare accurate sales forecasts, new growth ideas, and contingency plans. Continually improve your product and industry knowledge while also understanding client pain points to ensure the best support can be offered to your customers and colleagues. Compete and collaborate with colleagues of all levels proactively, positively, and professionally. Work with C-suite, vice president and director level personas. Travel to see customers at least once per quarter. What are we looking for 5+ Years of B2B sales is required, ARR sales is preferred, industry sales is a bonus. Top performers without pharma experience are welcome to apply. Proven hunter with experience as an Account Executive, Business Development Executive, or Sales Development Representative. Account management experience translates best to this role when it s focused on growing accounts as well as retaining and servicing customers at a high level. Foster long-term strategic relationships with key client stakeholders to renew your book of business. You ll be joining a high-performance culture where the standards are high, and peers competitively and collaboratively push each other to be better As a top performer, you will need to demonstrate a proven track record of target achievement. Seller must have strong discovery skills to execute a consultative sale. Driven, competitive, assertive, intellectually curious, and gritty sales professionals make up the strongest parts of our team. We are currently three days a week in office in midtown Manhattan and may in the future go to four days. A growth mindset is required. Our award-winning leadership team is committed to growing our people and grow their careers. You will need to demonstrate a proven and successful track record of growing accounts. What we offer: High growth, ambitious environment that offers unlimited opportunities for success Tailored training and development plans, including LinkedIn Learning and ongoing Learning and Development opportunities Competitive base salary plus OTE and attractive, uncapped commission structure Why now? Freshly carved out from GlobalData with significant investment, a rare chance to join at the inflection point Fast-paced, entrepreneurial environment with real ownership over your accounts and your earnings Award-winning leadership team with a genuine track record of developing and promoting sales talent In addition to a rewarding career, we support our GlobalData Heathcare colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData Healthcare believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData Healthcare is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Senior Business Development Manager - Membership £50,000 - £58,000 Base + £25,000 Projected Commission (Uncapped) Hybrid London Leading media business seeks commercially minded Membership & Customer Success Manager to lead and grow their membership proposition while driving engagement, retention and revenue. This is a pivotal role responsible for the end-to-end member journey - from acquisition and onboarding through to engagement and renewal. The role will work closely with marketing, sales and senior stakeholders to maximise both member value and commercial performance. The ideal candidate will be confident managing relationships at all levels, comfortable selling to senior industry individuals, highly organised, and passionate about delivering exceptional member experiences. The role will be well supported by the Director of Customer & Client Success, alongside close collaboration with the CEO and wider senior leadership team. This support will include strategic direction, commercial guidance and shared ownership of team development and the continued growth of the membership proposition, while providing the autonomy to shape and lead day-to-day execution. Key Responsibilities: Membership Growth, Sales & Customer Success - Own the full membership lifecycle, taking accountability for membership acquisition, engagement, retention and renewal. Product Development & Proposition Enhancement - Play a key role in the ongoing development and evolution of the membership product, ensuring it remains relevant, differentiated and commercially strong. Team Leadership & Delivery - Line manage and develop the Customer Success Executive, setting clear objectives and supporting performance and progression. Conferences, Awards & Revenue Generation - Sell delegate attendance for conferences and awards to existing and prospective members, working towards agreed revenue targets. Use delegate sales as a strategic tool to build relationships, deepen market understanding and create a strong pipeline for membership sales. Strategy, Collaboration & Reporting - Work with the Director of Customer & Client Success to develop and deliver strategies that support the growth of membership, conferences and awards. Profile Required: Proven experience selling a b2b membership licensed offering with consistent track record in delivering excellent revenue High achiever commercially over a period of 4 years + Ideally degree educated Strong sales ethic Ideally some experience managing a small team Customer Success experience would be highly preferable L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
May 14, 2026
Full time
Senior Business Development Manager - Membership £50,000 - £58,000 Base + £25,000 Projected Commission (Uncapped) Hybrid London Leading media business seeks commercially minded Membership & Customer Success Manager to lead and grow their membership proposition while driving engagement, retention and revenue. This is a pivotal role responsible for the end-to-end member journey - from acquisition and onboarding through to engagement and renewal. The role will work closely with marketing, sales and senior stakeholders to maximise both member value and commercial performance. The ideal candidate will be confident managing relationships at all levels, comfortable selling to senior industry individuals, highly organised, and passionate about delivering exceptional member experiences. The role will be well supported by the Director of Customer & Client Success, alongside close collaboration with the CEO and wider senior leadership team. This support will include strategic direction, commercial guidance and shared ownership of team development and the continued growth of the membership proposition, while providing the autonomy to shape and lead day-to-day execution. Key Responsibilities: Membership Growth, Sales & Customer Success - Own the full membership lifecycle, taking accountability for membership acquisition, engagement, retention and renewal. Product Development & Proposition Enhancement - Play a key role in the ongoing development and evolution of the membership product, ensuring it remains relevant, differentiated and commercially strong. Team Leadership & Delivery - Line manage and develop the Customer Success Executive, setting clear objectives and supporting performance and progression. Conferences, Awards & Revenue Generation - Sell delegate attendance for conferences and awards to existing and prospective members, working towards agreed revenue targets. Use delegate sales as a strategic tool to build relationships, deepen market understanding and create a strong pipeline for membership sales. Strategy, Collaboration & Reporting - Work with the Director of Customer & Client Success to develop and deliver strategies that support the growth of membership, conferences and awards. Profile Required: Proven experience selling a b2b membership licensed offering with consistent track record in delivering excellent revenue High achiever commercially over a period of 4 years + Ideally degree educated Strong sales ethic Ideally some experience managing a small team Customer Success experience would be highly preferable L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Driving Digital Transformation through consultancy services. A customer focused Account Manager is required by a well-respected IT Managed Services Provider. This is a genuine Account Manager role looking after a portfolio of existing accounts with recurring revenue spend. This role helps these organisations develop by providing Digital Transformation Consultancy. The Organisation: A well-established MSP with very strong customer retention Providing IT Strategy Roadmap, infrastructure solutions combined with professional services to mid-market and small corporate organisations Has a portfolio of mid-level spending accounts that need to be nurtured and grown Growing strongly with new technology solutions and services to take to existing clients. North West based, well established with an impressive list of clients spread nationwide The Person: Minimum of 2 years experience in a consultative account manager role or new business sales role, ideally with an MSP / Managed Service Provider / IT Solutions / IT Services provider. Capable of building trusting partnerships with various levels including Director Level Used to working closely with organisations to understand needs, resolve issues and provide a variety of solutions. Must be able to demonstrate a consultative/solution sales led approach and looking to develop their career with more sophisticated technology solutions and services. Experience of Selling IT Managed Services would be highly desirable but not essential as full training will be provided This is a privately owned, growing business and the successful Account Manager will have the opportunity to develop their career without any boundaries. Your achievements will be recognised and well rewarded. The package includes a Basic salary of approximately 35,000 to 40,000. The OTE from this portfolio of accounts will exceed 50k - 60k per year. The package offered could be higher for exceptional Account Manager / Business Development Manager with more experience. There will be no cap on earnings. Earning 100k+ by Year 3 with this organisation is a realistic ambition. This is an exciting opportunity for an Account Manager or Business Development Manager (BDM) wanting to make a significant contribution to an organisation and be well rewarded for what they achieve. There are also real long-term opportunities for career development within this organisation. Applications are invited from Account Managers that match the above description and are both based in the UK and eligible to work in the UK. Autus HR has been contracted to search for, assess and select Account Manager / Business Development Manager / Account Executive who will be successful in this role. Due to the specific requirements of this role, only a small percentage of all applications will be invited to progress through the process, however we will respond to every application we receive. Not being successful for this role does not exclude you from applying for other opportunities. For further information please contact Paul Roberts. This organisation is looking for individuals with experience in some of the following areas:- Software Sales; IT New Business Sales; IT Security Sales; IT Infrastructure Solutions; IT Mobile Technology Sales; IT Mail and Messaging Solutions; IT Network Sales; Systems Integrator Sales; IT Consultancy Sales; IT Outsourcing; IT Managed Services Sales; IT Professional Services Sales; End User IT Sales; IT Hardware Sales; Value Added Reseller Sales (VAR); Field Sales; Business Development Manager; Account Manager; ;
May 14, 2026
Full time
Driving Digital Transformation through consultancy services. A customer focused Account Manager is required by a well-respected IT Managed Services Provider. This is a genuine Account Manager role looking after a portfolio of existing accounts with recurring revenue spend. This role helps these organisations develop by providing Digital Transformation Consultancy. The Organisation: A well-established MSP with very strong customer retention Providing IT Strategy Roadmap, infrastructure solutions combined with professional services to mid-market and small corporate organisations Has a portfolio of mid-level spending accounts that need to be nurtured and grown Growing strongly with new technology solutions and services to take to existing clients. North West based, well established with an impressive list of clients spread nationwide The Person: Minimum of 2 years experience in a consultative account manager role or new business sales role, ideally with an MSP / Managed Service Provider / IT Solutions / IT Services provider. Capable of building trusting partnerships with various levels including Director Level Used to working closely with organisations to understand needs, resolve issues and provide a variety of solutions. Must be able to demonstrate a consultative/solution sales led approach and looking to develop their career with more sophisticated technology solutions and services. Experience of Selling IT Managed Services would be highly desirable but not essential as full training will be provided This is a privately owned, growing business and the successful Account Manager will have the opportunity to develop their career without any boundaries. Your achievements will be recognised and well rewarded. The package includes a Basic salary of approximately 35,000 to 40,000. The OTE from this portfolio of accounts will exceed 50k - 60k per year. The package offered could be higher for exceptional Account Manager / Business Development Manager with more experience. There will be no cap on earnings. Earning 100k+ by Year 3 with this organisation is a realistic ambition. This is an exciting opportunity for an Account Manager or Business Development Manager (BDM) wanting to make a significant contribution to an organisation and be well rewarded for what they achieve. There are also real long-term opportunities for career development within this organisation. Applications are invited from Account Managers that match the above description and are both based in the UK and eligible to work in the UK. Autus HR has been contracted to search for, assess and select Account Manager / Business Development Manager / Account Executive who will be successful in this role. Due to the specific requirements of this role, only a small percentage of all applications will be invited to progress through the process, however we will respond to every application we receive. Not being successful for this role does not exclude you from applying for other opportunities. For further information please contact Paul Roberts. This organisation is looking for individuals with experience in some of the following areas:- Software Sales; IT New Business Sales; IT Security Sales; IT Infrastructure Solutions; IT Mobile Technology Sales; IT Mail and Messaging Solutions; IT Network Sales; Systems Integrator Sales; IT Consultancy Sales; IT Outsourcing; IT Managed Services Sales; IT Professional Services Sales; End User IT Sales; IT Hardware Sales; Value Added Reseller Sales (VAR); Field Sales; Business Development Manager; Account Manager; ;
Customer Relationship Executive Customer Relationship Executive Farnborough s Permanent / Full-Time Competitive Salary About the Role Hays is looking for a Customer Relationship Executive to join their dynamic team in Farnborough. This is a fantastic opportunity to play a key role in managing and developing relationships with major corporate and public sector customers, supporting their full fleet lifecycle from onboarding through to renewals and returns. You'll act as a primary point of contact for customers, working closely with the Account Management team to deliver a seamless, high-quality service while identifying opportunities to grow and retain business. What You'll Be Doing Build and maintain strong relationships with customers, suppliers, and internal stakeholders Manage a portfolio of corporate and public sector clients, supporting their vehicle fleet requirements Act as the main point of contact for day-to-day customer queries and operational support Drive order uptake, renewals, and retention, identifying opportunities to increase sales Proactively engage customers through outbound contact, recommending suitable solutions Prepare and manage complex quotations and vehicle orders, ensuring accuracy and compliance Validate documentation and ensure smooth processing of all orders Monitor performance metrics, including win rates and customer trends, sharing insights with the wider team Support system rollouts (e.g. Alphabet Connect & Motion) and deliver customer demonstrations where required Work collaboratively to improve processes and enhance the customer experience Manage over-contract vehicles and identify opportunities to maximise profitability About You We're looking for someone who is commercially aware, highly organised, and customer-focused, with the confidence to manage relationships and drive results. You will have: Previous experience in sales and/or customer service (essential) Strong communication and relationship-building skills A proactive, self-motivated approach with the ability to take ownership High attention to detail and strong organisational skills Confidence working with data, reporting, and numerical information Ability to negotiate and influence effectively Strong Microsoft Office skills Desirable: Experience within automotive, fleet, or financial services What's in It for You Opportunity to work with a globally recognised premium brand Exposure to corporate clients and complex account management A varied, fast-paced role with strong development opportunities Collaborative and supportive team environment Competitive salary and benefits package Why Join BMW Group Financial Services? This is your chance to join a business that combines innovation, customer focus, and commercial excellence, where your contribution directly impacts customer satisfaction and business growth. Apply Now If you're passionate about delivering outstanding customer service, building relationships, and driving results, we'd love to hear from you. #
May 14, 2026
Contractor
Customer Relationship Executive Customer Relationship Executive Farnborough s Permanent / Full-Time Competitive Salary About the Role Hays is looking for a Customer Relationship Executive to join their dynamic team in Farnborough. This is a fantastic opportunity to play a key role in managing and developing relationships with major corporate and public sector customers, supporting their full fleet lifecycle from onboarding through to renewals and returns. You'll act as a primary point of contact for customers, working closely with the Account Management team to deliver a seamless, high-quality service while identifying opportunities to grow and retain business. What You'll Be Doing Build and maintain strong relationships with customers, suppliers, and internal stakeholders Manage a portfolio of corporate and public sector clients, supporting their vehicle fleet requirements Act as the main point of contact for day-to-day customer queries and operational support Drive order uptake, renewals, and retention, identifying opportunities to increase sales Proactively engage customers through outbound contact, recommending suitable solutions Prepare and manage complex quotations and vehicle orders, ensuring accuracy and compliance Validate documentation and ensure smooth processing of all orders Monitor performance metrics, including win rates and customer trends, sharing insights with the wider team Support system rollouts (e.g. Alphabet Connect & Motion) and deliver customer demonstrations where required Work collaboratively to improve processes and enhance the customer experience Manage over-contract vehicles and identify opportunities to maximise profitability About You We're looking for someone who is commercially aware, highly organised, and customer-focused, with the confidence to manage relationships and drive results. You will have: Previous experience in sales and/or customer service (essential) Strong communication and relationship-building skills A proactive, self-motivated approach with the ability to take ownership High attention to detail and strong organisational skills Confidence working with data, reporting, and numerical information Ability to negotiate and influence effectively Strong Microsoft Office skills Desirable: Experience within automotive, fleet, or financial services What's in It for You Opportunity to work with a globally recognised premium brand Exposure to corporate clients and complex account management A varied, fast-paced role with strong development opportunities Collaborative and supportive team environment Competitive salary and benefits package Why Join BMW Group Financial Services? This is your chance to join a business that combines innovation, customer focus, and commercial excellence, where your contribution directly impacts customer satisfaction and business growth. Apply Now If you're passionate about delivering outstanding customer service, building relationships, and driving results, we'd love to hear from you. #
