131 jobs found

Customer Service & Shipping Manager (Entirely office based) Shipping & Logistics Operations Manage day-to-day shipping activities using carrier portals including major Freight Forwarders. Oversee domestic, EU and international export shipments, ensuring timely and cost-effective delivery. Act as the main point of contact for courier providers and freight partners. Export & Regulatory Compliance: Oversee export shipping to the EU, ensuring compliance with post-Brexit customs and trade requirements. Classify products accurately using correct HS codes and maintain updated records. Prepare and review commercial invoices, packing lists, customs declarations and supporting export documentation (AWB's). Team Management: Lead, support and develop a dedicated shipping/logistics team. Providing Customer Facing Customer Care excellence, both B2B & B2C - Essential Provide training on shipping systems, compliance requirements and best practices. Essential: Proven experience in international shipping and export operations. Hands-on experience with Shipping/Freight portals. Customer Service experience (Customer Facing) - Essential. Experience managing EU exports and customs processes. Solid understanding of HS codes and customs classification. Experience managing or supervising a small team. This position is 80% Customer Service (Customer Facing) & 20% export shipping related.

Join Our Team as a Sales Administrator! Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your organisational skills can shine? If so, we have the perfect opportunity for you! Our client, a leading player in the Manufacturing & Production industry, is looking for a dedicated Sales Administrator to join their team. What You'll Do: As a Sales Administrator, you will be the backbone of our client's sales operations, ensuring that every customer interaction is met with professionalism and efficiency. Your key responsibilities will include: Acknowledging and validating customer orders, entering them accurately into Sage 200. Responding to customer inquiries via phone and email regarding pricing, product availability, and order status. Monitoring order progress and proactively communicating any issues to customers. Managing returns and resolving customer queries related to debit and credit notes. Creating new customer accounts in Sage 200 as necessary. Issuing sales invoices in accordance with established procedures. Handling all aspects of credit control, including issuing customer statements and coordinating with the accounts department. Processing customer receipts and liaising with sales and dispatch teams regarding order fulfillment. Maintaining organized customer filing and archiving systems. Communicating with couriers regarding delivery issues. Managing incoming and outgoing mail for the business. Adhering to the organization's Health & Safety and Equal Opportunities policies. Taking on any additional duties as requested, contributing to a collaborative team environment. What We're Looking For: To succeed in this role, you should possess the following skills: Excellent communication skills, both verbal and written. Strong numeracy and IT skills, with proficiency in Word, Excel, and Sage 200. The ability to work accurately and methodically, even under pressure. A team player who can effectively collaborate with colleagues. Strong organizational skills with the ability to prioritize tasks. A flexible approach to various duties and responsibilities. An understanding of customer deliverables and the impact of quality service on business success. Why Join Us? Be part of a supportive and enthusiastic team. Contribute to a company that values excellence in customer service. Enjoy a permanent position with opportunities for growth and development. Work in a vibrant environment that encourages collaboration and innovation. If you're ready to take your career to the next level and make a real difference in a thriving organization, we want to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Temporary Customer Service Coordinator ASAP - Ongoing Salford, Manchester Parking onsite and close to tram stops Monday-Friday (May include the odd Saturday and take a day off in lieu) 10am-7pm (Saturday hours will be different) Fulltime in the office 13 per hour Are you ready to jump into a dynamic and fast-paced environment? Our client, a leading UK-wide logistics company, is on the lookout for a Temporary Customer Service Coordinator to help deliver exceptional same-day and time-critical services. If you thrive in a busy atmosphere and are eager to take on a role that could pave the way for future client account management, this opportunity is for you! As a Temporary Customer Service Coordinator, your day-to-day tasks will include: Coordination: Meet customer Service Level Agreements (SLAs). Supporting Drivers: Address and resolve day-to-day queries from drivers to ensure seamless operations. Collaborating with Colleagues: Work closely with teams across operations and control to streamline processes and enhance service delivery. Updating Systems: Keep systems updated accurately to reflect real-time data. Adapting to Changes: Be ready to adjust plans and priorities as the day evolves to meet the customers' needs. Meeting Customer Requirements: Ensure that individual customer requirements are met with precision and care. You: Experienced: Previous experience in a busy operational or customer service environment is essential. A Confident Communicator: You should be able to juggle multiple tasks while keeping communication clear and effective. Organised and Accurate: An eye for detail is crucial, along with comfort in using various systems. Tech-Savvy: Basic Microsoft Office skills are necessary to perform your duties efficiently. Why Join them? Exciting Environment: Work in a lively and vibrant atmosphere where no two days are the same! Growth Opportunities: This role is not just about the present; it's a stepping stone to future career advancements in client account management. Be Part of a Leading Network: Join an organisation that's part of a renowned international network and is continuously growing and evolving. If you're ready to take on a challenging yet rewarding role and make a meaningful impact in the logistics industry, we want to hear from you! Bring your enthusiasm and expertise to our client's team and help us deliver outstanding service to our customers. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Experience in logistics or courier operations is helpful, but not essential - we're more interested in the right attitude and approach. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Company Overview Our client is a growing pharmaceutical business with a strong presence in the healthcare space. With a collaborative and fast-paced culture, they are focused on improving patient access and delivering high-quality products across the market. This is a brand-new role, created due to business growth, offering the opportunity to make a real impact and shape how the position develops. The Role This is a highly varied and central role within the business, providing operational, administrative, and coordination support across multiple functions, including Commercial, Marketing, and Leadership. You'll be responsible for ensuring the smooth running of daily operations, managing data and trackers, handling enquiries, and supporting key business processes. Key Responsibilities Operations & Coordination Manage and maintain business trackers and logs (primarily in Excel) Coordinate workflows and ensure tasks are followed through to completion Support supplier onboarding and internal processes Arrange deliveries, couriers, and stock coordination (including third-party sites) Administration & Business Support Provide administrative support to the Commercial team Organise meetings, including diary management for senior leadership (including the CEO) Support travel bookings and logistics Assist with marketing materials, product samples, and campaigns Prepare presentations and documents for meetings Data & Reporting Maintain accurate data across systems (Excel, SharePoint, CRM tools) Produce trackers, reports, and logs to ensure visibility of activity Use AI tools (e.g. Copilot) to generate reports and improve efficiency Manage mail merge campaigns and data lists Customer & Stakeholder Communication Manage shared mailboxes and respond to enquiries from customers and patients Handle incoming leads and route appropriately Liaise confidently with internal teams, suppliers, and senior stakeholders Compliance & Process Support documentation, SOPs, and work instructions Assist with compliance tracking (training provided) Support contracts, CDAs, and pricing documentation for hospitals What We're Looking For Highly organised with strong attention to detail Confident working in a fast-paced, varied role Strong communication skills and comfortable speaking with stakeholders at all levels Proactive, able to take ownership and think independently Good working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, SharePoint) Comfortable working with data, trackers, and reporting Desirable: Experience in a regulated or compliance-driven environment Exposure to CRM systems or data tools French language skills The Team & Environment Reporting into the Business Enablement Manager Working closely with Commercial, Marketing, and senior leadership Collaborative, cross-functional environment with lots of exposure Benefits Private Healthcare 23 days holiday + bank holidays 5% pension contribution Life insurance On-site parking Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Do you have experience in a administrative/Reception environment? Do you consider yourself to be IT literate? Are you based in or around Paddington? If the answer is Yes , then DS Smith are looking for someone like you to join their internal team The successful applicant will be someone with previous administration experience who considers themselves to be a team player, open minded and resilient. Role - Receptionist Pay - £137.03 per day Location- DS Smith, Level 3, 1 Paddington Sq, London W2 1DL (Near Paddington station) Shift pattern- 1 day per week (Friday) 7.30am till 4pm Duration- Ongoing Start date - ASAP (within 1-2 weeks) Responsibilities: Assist in meeting room set up Maintain office stationery, printer supplies, Handle lunch orders and invoicing Handle franking machine, posts, delivery notes, invoice, etc. Management of the front desk area ensuring all incoming calls, emails and visitors are dealt with professionally and efficiently and in accordance with company guidelines. Liaise with couriers to ensure that packages are dispatched timely. Report office maintenance issues. Experience needed: Prior experience in a administrative role Capacity to operate with minimal supervision Strong IT literacy skills with MS Office and google Experience with in house IT systems Confident telephone manner Strong verbal and written communication skills Excellent interpersonal skills Great attention to detail Benefits: Advice and editing on your current CV Dedicated team throughout your journey within the role Paid holiday Exclusive online services including restaurant and retail discounts Chance to receive £300 for referring a friend Opportunity for progression into permanent roles Competitive rates of pay Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements. All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.

Business Development Manager - Same day Courier London area 50,000 - 65,000 DOE + Commission We are looking for a Business Development Manager to generate and secure new business B2B in London in the same day courier sector. This is a start-up business, and it is a hands-on role for someone proactive, ambitious, and confident in developing their own opportunities. You will own the end-to-end process. Key Responsibilities Identify, research, and approach new prospects across target sectors Generate and attend meetings, supported by our internal team Build a strong pipeline and convert opportunities into long-term, profitable accounts Understand customer operational requirements and provide a premium tailored Sameday logistics solutions Prepare professional proposals, tenders, and presentations Negotiate effectively while maintaining strong margins Maintain accurate reporting and pipeline management using CRM systems Experience Proven success in B2B new business sales in the London area Strong background in the Sameday courier market A results-driven mindset with a passion for exceeding targets Self-motivated with the ability to create and develop your own opportunities Strong negotiation and closing skills Ability to solution sell rather than compete on price Excellent communication, presentation, and relationship-building skills Proficiency in Excel, Word, and PowerPoint Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.

Security Coordinator; Rochester; 12 months; £14.55ph pay; Inside IR35 We currently have a vacancy for a Security Coordinator, working for an aerospace and defence client based in Rochester The Security Coordinator will support the Site Security Office and wider Security Function. Working closely with the Security Assistant you will oversee and assist the Security Manager with the day to day running of the Security Office, helping implement all security requirements. You will achieve this by providing administrative support and guidance on all aspects of protective security, vetting and security policy. Due to nature of our client s business the successful candidate will be customer focused, preferable with experience gained in a similar role/environment. Core duties Main Security Liaison between the Security Office and Reception New start security liaison (Taleo, recruitment team, Security Watchdog) Leaver security liaison (ensure return of classified equipment/documents, site badge and car pass, etc.) Monitoring help desk calls placed by the team/guards to ensure they are completed. Monitoring of daily Car Park checks/vehicle infringements Sateon: adding of employees to access control doors. issuing of security badges, new starts, contractors, forgotten/lost/damaged/non-functioning badges. Sateon: running system reports for investigations Processing Sateon photo release request forms and emailing of photos in line with GDPR Issuing of long stay parking permits to staff leaving vehicles on site whilst away on business Security Office walk ins, assisting with customers/employees. Updating of clearance records, classified material, contracts and IVCO requests. Approval of Team Centre/Winchill requests. Processing of IVCO inwards/outwards visits. Maintaining and processing of the site Visitor database Receipt and despatch of classified material via the DCS, or other approved courier Destruction of classified material Musters and spot check lead Processing of clearances. Liaising with outside agencies to collate Contractors paperwork and clearances Processing of laptop requests for T3F4 Vetting Lead for ES UK business (including AIRs, CoPC) Processing of access requests for T3F4 Assist on Security investigations Collate and administer new starter paperwork (OSA, Confidentiality Agreements, staff pass, vehicle pass) OH liaison on security related matters Air Cargo Clearance liaison Liaison with Securitas guarding team Area Access audits On site company camera audits FSC company checks Security processing of IT account requests for new starters. Conduct Security briefings when required CCTV operator, to allow assistance during investigations Establishing and enforcing office policies Maintaining a clean and organised office Providing support for Security initiatives Improving communication in the office Administration of the access control system, including issuing security passes. Liaising with Line Managers to ensure equipment, documents, passes and other company assets are returned, as and when required. Processing visitors and contractors via the Visitor system. Advising on vetting: both in-house and NSV. In-house vetting checks to be completed to Cabinet Office BPSS standards. Receipt, despatch and destruction of sensitive material, including spot checks and musters. Knowledge required A good understanding of Office Management principles A good understanding of administration and the office environment An understanding of security issues and how a security team works Good analytical, interpersonal, organisational and communication skills. Basic project management skills Skills required Ability to manage people and resources Flexibility and ability to multi-task Excellent time management skills Ability to utilise computer software used within the office Excellent verbal and written communication skills Ability to work well with others Excellent customer service skills Ability to remain calm under pressure and balance their workload Morson is acting as an employment business in relation to this vacancy

Blue Arrow are recruiting a Logistics Clerk who will work within the UK Logistics team, and contribute to the efficient day-to-day operation of the UK logistics office across all UK logistics activities. Hours of Work : Monday to Friday 8am - 4pm Salary : 27,000 per annum What you'll do: To facilitate the shipment of multiple product samples and orders to customers on a daily basis To liaise and arrange shipments by interaction with various courier and freight forwarder companies (e.g. DHL, UPS, Fedex etc) To collate/arrange required essential and correct paperwork documentation to accompany shipments (including invoices/USDA when necessary, Certificates of Analysis, Safety data sheets, dispatch e-mails) To assist in the preparation of samples/orders by labelling (printing and affixing labels), preparing documents (as listed above), and packaging correctly To liaise with other departments including R&D, QC, QA and production teams in order to advance product preparation ready for dispatch To help maintain the required level of Health and Safety and housekeeping within the sample/order dispatch area To carry out other duties as and when required as directed by Management Receipt, review and dispatch P UK and AG orders dispatched from Romania, China, USA and the UK to allow for invoicing Prepare accurately all customs documentation for the correct and timely import of goods arriving from factories -following Brexit guidelines for Romanian imports Review receipts of incoming stock and maintain an accurate stock record Liaise with transport and outsourced warehouse to ensure the timely arrival of incoming trucks and containers, and confirming outgoing orders are delivered Liaise with outsourced warehouse to ensure timely pick, pack and dispatch of orders Prepare accurately all dispatch documentation and ensure compliance with export requirements relating to the dispatch of UK Bioprocessing orders, core product, and any other shipping need Ensure dangerous goods qualification is up to date and issue DG paperwork when relevant (sea and road also may be a possibility) Provide sales offices with prompt shipping details and relevant shipping documents Follow up on outbound shipments to confirm delivery Maintain good and effective communication with the sales office Monthly stock reconciliation with outsourced warehouse to ensure the records match Problem solving of issues with stock records and dispatches File and archive documentation Carry out reasonable duties as required by the needs of the department or organization, What you'll need: The role requires a minimum of 5 GCSE's at Grade C or above to include English and Mathematics, or equivalent IT literate with a good level of experience using Microsoft Office, particularly Excel. Knowledge of the chemical sciences would be beneficial. SAP experience preferred, preferably in the logistics function. Excellent communication skills are required, with the ability to liaise effectively with people at all levels. Be highly self-motivated and have the ability to work with the minimum supervision, whilst at the same time being a strong team player. IATA DG by air training desirable Ability to respond quickly to demanding deadlines whilst maintaining high level of quality. If you have the relevant skills and experience for the role, please apply. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Care Advisor Manchester City Centre 30,000 Hours: Monday - Friday, 9am - 5pm Hybrid Working - 2 days office based, 3 days from home We are currently recruiting on behalf of a fast-growing fashion brand for an experienced Customer Care Advisor to join their expanding team. This is an exciting opportunity to join a scaling e-commerce business where customer experience is at the forefront of everything they do. The successful candidate will play a key role in delivering a first-class service and maintaining excellent customer satisfaction and Trustpilot reviews. Customer Care Advisor Key Responsibilities: Managing all customer email enquiries in a professional and timely manner Handling refunds, returns and exchanges efficiently Resolving customer complaints with empathy and a solution-focused approach Responding to delivery and order tracking enquiries Supporting customers throughout their full online purchasing journey Maintaining and improving customer satisfaction and Trustpilot ratings Liaising with internal teams and couriers to resolve customer issues quickly Updating customer records accurately across internal systems Identifying recurring customer issues and suggesting process improvements Ensuring all SLAs and response time targets are consistently achieved Providing a personalised and positive customer experience with every interaction Supporting during peak trading periods and product launches Customer Care Advisor Skills Required: Previous experience within a customer service role Experience working within an e-commerce environment would be advantageous Confident handling high volumes of customer enquiries Excellent written communication skills and attention to detail Experience using Shopify Experience using Gorgias is highly desirable, although not essential Strong problem-solving skills and the ability to remain calm under pressure A proactive and positive attitude with a genuine passion for customer experience Customer Care Advisor Benefits: Hybrid working - 3 days working from home 20 days holiday + birthday off + bank holidays NEST pension scheme Volunteer days Opportunity to join a growing brand with ambitious expansion plans Supportive and collaborative team environment This is a fantastic opportunity for a customer-focused professional looking to join a brand that is truly going places and make a real impact within a growing business. BBBH36183

Customer Service Advisor (E-commerce / Online Marketplaces) Location: Near Stoke-on-Trent (Staffordshire area), commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding towns/villages. A successful online and offline company is looking for a Customer Service Advisor to support its growing online ecommerce operation , providing a first-class experience across online marketplaces (including the company website and major marketplace platforms). What you'll be doing Handling customer queries across e-commerce marketplaces (website and major platforms such as Amazon/eBay-style channels) Responding via telephone, webchat and email Managing customer accounts (updating details, placing manual orders) Working with third-party logistics, outsourcing warehousing, picking/packing, inventory and transport to a specialist providers) to keep orders moving to agreed service levels Managing returns and coordinating with internal Quality/Product teams to reach the best outcome Investigating delayed/lost deliveries with logistics partners and couriers Spotting recurring issues and suggesting improvements to website content and product listings Working closely with internal teams (including Marketing) to plan workload around upcoming campaigns and remain on-brand What we're looking for Strong customer service experience (B2C or ecommerce ideal) Excellent communication and listening skills Confident telephone manner Strong IT skills and ability to learn systems quickly Good communication skills strong MS Office and spredsheet skills Calm under pressure with strong organisation and prioritisation Customer-focused, results-oriented and able to make sound process decisions Location / Commutable from Near Stoke-on-Trent, Newcastle-under-Lyme area, Kidsgrove, Keele , Chesterton, Cross Heath, Knutton, Wolstanton, Silverdale, Porthill, Bradwell, Staffordshire, May Bank, Talke, Audley, Alsagers Bank, Baldwins Gate, Betley, Madeley, Woore, Whitmore, Maer, Loggerheads, Newchapel, Harriseahead, Halmer End and surrounding settlements.

We have an exciting opportunity for an Air, Road Import/ Export Coordinator to work for a medium forwarder near Langley. Joining a busy team where you will be dealing with couriers, import, export freight starts to finish. Role Involves: Dealing with customers both in the UK and Worldwide. Completing full Import and export customs clearances for air freight and European Road. Booking courier shipments. Handling timely updates and arranging deliveries. Completing airway bills. Booking with airlines. Dealing with client's equipment for international trade shows and meetings. Our client is looking for some freight experience within ideally Import and Exports start to finish, good customs. Good IT and Communication skills. Due to requirements for the role, Car Driver is required with less than 6 points on License. Monday to Friday 9am-5.30pm Salary depends on experience. If you have not heard from us within 7 days, then you application has been unsuccessful.

Job Advert: Customer Experience Advisor Duration: 6 months fixed term contract Location: Coventry Salary: £25,300 Working Hours: Full Time Monday to Friday, 9 to 5, hybrid working - 3 to 4 days in office Role Purpose for a Customer Experience Advisor: Covering a busy period within the business, you will be reporting to the Customer Care Manager and working as part of a team to ensure effective, seamless working between the Sales and Marketing teams, Showroom, Finance and Distribution/Fulfilment Departments. Key Responsibilities of a Customer Experience Advisor: Ensure inbound queries are dealt with in an effective manner Provide an excellent customer experience Investigating customers issue offering time, and cost appropriate solutions and feeding back into the business to ensure root causes are addressed accordingly Deal with complaints and escalate when required Proactively manage queries via social media channels to ensure timely and appropriate responses are provided in a public forum Update the in house database to ensure records are kept of contact with the customer Liaise with courier companies regarding deliveries and queries Complete refund authorisation if required Key Skills/Attributes of a Customer Experience Advisor: Previous experience in a customer focused role Exceptional communication skills with the ability to build rapport with customers quickly Highly organised, efficient and capable of completing tasks within set timeframes Positive attitude and the ability to work effectively both independently and as part of a team Passionate at providing excellent customer service Proficient in Microsoft applications If you're enthusiastic, motivated, and eager to contribute to a thriving business, we'd love to hear from you. Apply today to join the team as a Customer Experience Advisor and take the next step in your career. For more information, please send your CV in or apply online for this role.

Office Coordinator & Receptionist Full-time Office-based across Central London & Weybridge This position will be split across both offices, roughly 3 days per week in Weybridge and 2 days per week in London. Please note there may also be occasions where full-week cover is required at one site due to holidays or business needs (for example, a full week in London or a full week in Weybridge). The company is currently looking into supporting/documenting travel arrangements and expenses. Monday to Friday 8:30am 5:30pm (1-hour lunch) Competitive salary + discretionary bonus + excellent benefits Salary: £25,000 per annum Are you looking for a true career opportunity where no two days are the same? Do you enjoy meeting people, staying organised, and being at the heart of a busy office environment? An exciting opportunity has arisen for an enthusiastic and professional Receptionist & Office Administrator to join a highly respected professional services business with offices in both Central London and Weybridge . This is the perfect entry-level opportunity for someone looking to develop a long-term career within a corporate environment, gaining hands-on experience across front-of-house, administration, office coordination, and client service . ️ Please note: This role is based across two office locations, so applicants must be able to travel to both Central London and Weybridge regularly. The Opportunity This is a busy, varied and people-focused role where you will become the face of the business and an integral part of day-to-day operations. You will meet and greet clients, ensure the offices run smoothly, and support a range of administration tasks across both sites. You ll gain exposure to multiple areas of the business while working closely with senior leaders and internal teams making this an ideal role for someone wanting to grow professionally. Key Responsibilities Front of House & Client Experience Welcoming clients and visitors in a warm, polished and professional manner Managing reception areas and ensuring meeting rooms are always presentation-ready Preparing refreshments and arranging catering for meetings Handling incoming calls and directing enquiries efficiently Managing visitor access, deliveries and contractors Creating an exceptional first impression for all guests Administration & Office Support Managing post, couriers, scanning and distributing documents Monitoring shared inboxes and responding to queries Supporting teams with general administration, printing and presentations Assisting with office supplies, facilities and supplier coordination Helping organise internal meetings and events Data & Systems Support Updating internal systems and CRM records accurately Supporting user access and internal databases Assisting with data entry and administrative projects About You This role would suit someone early in their career who is eager to learn, hardworking and confident dealing with people. You may have experience in hospitality, retail, customer service, reception, or administration attitude and professionalism are just as important as experience. What We re Looking For Strong communication and people skills Friendly, polished and professional manner Excellent organisation and attention to detail Positive, can-do attitude Confident using Microsoft Office / computer systems Ability to multitask and stay calm under pressure Reliable and punctual Able to commute to both Central London and Weybridge What s on Offer Excellent entry point into a professional office career Competitive salary + bonus Fantastic benefits package Supportive and welcoming team culture Career progression and development opportunities Exposure to a highly successful business environment This is a brilliant opportunity for someone looking to take the next step into a professional career where they can learn, grow, and become a key part of a successful business.

Sales Administrator We are seeking a proactive and detail-focused Sales Order Processing Administrator to support a growing medical technology business in a busy, customer-led environment. Salary: £28,000 per annum Location: Moulton Park, Northampton (office-based) Hours: Full-time, Monday to Friday, 9:00am-5:00pm (35 hours per week) Contract: Permanent Closing date: CV's will be reviewed on a rolling basis Start: Immediate start preferred About the role This is a varied and hands-on opportunity for an experienced administrator with strong customer service skills. Working at the heart of operations, you will ensure customer orders are processed accurately and delivered on time, while supporting stock control and finance-related tasks. Key responsibilities include: Processing sales orders and data entry using SAGE 200 Accounts and Microsoft 365 Providing high-quality customer service via phone and email Managing stock control, inventory updates and assisting with regular stock takes Picking and packing medical equipment within the warehouse Coordinating deliveries and liaising with couriers Producing shipping labels and documentation, including for international orders Supporting invoicing and payment follow-ups Maintaining accurate records and responding proactively to issues as they arise This role combines office-based administration with practical warehouse activity and suits someone who enjoys variety and responsibility. About you You will bring a professional, can-do approach and be comfortable working both independently and as part of a team. You'll be organised, detail-oriented and confident communicating with customers and colleagues alike. You will ideally have: Proven customer service or administrative experience Excellent attention to detail and strong typing skills A confident and polished telephone and email manner A proactive, problem-solving mindset The physical capability to lift, carry, bend and manage stairs as part of warehouse duties Experience using SAGE or similar systems would be an advantage, but training can be provided. About the organisation Our client is an established international manufacturer within the medical diagnostics and monitoring sector, supplying essential equipment to healthcare providers across the UK and globally. With decades of expertise and a strong commitment to quality and innovation, the organisation offers a supportive culture, long-term stability and genuine opportunities for career development. Benefits include: Free on-site parking and casual dress code Company meals and social events After six months: company pension and private healthcare 25 days' annual leave plus your birthday off Ongoing training and internal progression opportunities Other roles you may have experience of could include: Sales Administrator, Order Processing Administrator, Customer Service Administrator, Logistics Administrator, Operations Administrator, Accounts Administrator, Supply Chain Assistant.

About Us Pharmica is one of the UK's leading online pharmacies, setting the standard in accessible, efficient healthcare. Our innovative approach drives everything we do, from leveraging cutting-edge technology to delivering exceptional customer service. We're transforming the pharmacy experience to make healthcare more convenient and impactful, ensuring positive outcomes for our customers. About the Role We are seeking a friendly and organised Customer Service Assistant to join our team. This role involves providing exceptional support to our customers by managing inboxes, resolving queries, tracking lost parcels, and addressing customer needs efficiently and professionally. If you're proactive, detail-oriented, and enjoy problem-solving in a fast-paced environment, this role offers an excellent opportunity to grow and make a meaningful impact. As a Customer Service Assistant , you will be the first point of contact for our customers, ensuring their queries are resolved promptly and to the highest standard. Whether it's tracking orders, processing returns, or answering product questions, your role will be integral to delivering a seamless customer experience. Key Responsibilities Customer Support & Query Resolution: Respond promptly and professionally to customer enquiries via email, chat, and phone. Assist customers with product information, order tracking, and general queries. Investigate and resolve issues related to lost parcels, damaged items, or incorrect orders. Process refunds, replacements, and returns accurately and efficiently. Inbox & Workflow Management: Monitor and manage customer service inboxes to ensure all queries are handled within set timeframes. Prioritise tasks effectively to address urgent issues and maintain workflow. Problem Solving & Resolution: Liaise with couriers and suppliers to resolve delivery or product issues. Proactively identify common problems and escalate recurring issues to management for process improvement. Offer alternative solutions when appropriate, balancing customer satisfaction and company policies. Documentation & Reporting: Maintain accurate records of customer interactions, complaints, and resolutions. Prepare daily reports on customer service metrics, highlighting trends and areas for improvement. Essential Skills & Qualifications Education: A-Levels or equivalent (required). Skills & Experience: Previous experience in customer service, retail, or a related field (preferred but not essential). Strong written and verbal communication skills, with the ability to convey information clearly and empathetically. Proficient in using email, live chat systems, and CRM tools (training provided). Excellent problem-solving skills and the ability to think on your feet. Strong attention to detail, ensuring accurate records and resolutions. Ability to manage time effectively and prioritise tasks in a busy environment. A positive and professional attitude, with a focus on delivering exceptional customer service. Additional Information Compensation & Benefits: Hourly rate: £12.25 per hour (based on experience). Benefits include casual dress, employee discount, on-site parking, and training opportunities. Work Schedule: Flexible shifts, Monday to Friday, with occasional weekend availability as needed. Role based in-office (Central London). Job Types: Full-time, Permanent Benefits Central London (WC1X) office with spectacular views of the city and within walking distance from various underground and train stations such as Russell Square, Chancery Lane, King's Cross and Farringdon Fun and friendly office environment (table football, fruit bowls, cakes and snacks, drinks fridge, etc.) Regular socials Pension scheme Employee Discount Free Parking BlueLight card eligibility Excellent mentorship and career development Private medical insurance (activated after probation), with rewards including: Amazon Prime Membership Weekly drink at Café Nero Up to 50% off gym memberships: PureGym, Virgin Active, Nuffield Health Discounted Apple watch Up to 40% off fitness trackers and smartwatches from Garmin, Fitbit, Samsung, Polar and Withings Discounted cinema tickets (Vue, ODEON) 30% off Merlin Attractions (Alton Towers, Thorpe Park, etc.) Up to 20% off on up to 4 hotel bookings a year with Expedia Discounts on Waitrose shopping and healthy food boxes (Mindful Chef) 75% off selected Champneys Spa Breaks Vitality American Express Credit Card (get up to 2% cashback) Rakuten TV on-demand movie rentals 30-day Deliveroo Plus Gold Membership Weekly discounts at Itsu Amazon Gift Card (£5 or £10 gift card each month) Up to 25% discount with luxury hotel, Mr & Mrs Smith GymShark and SportsShoes discounts 12 months Fiit Membership 25% off selected full priced bikes or 15% off selected Turbo e-bikes, as well as discounts on equipment WeightWatchers Premium membership for 6 months for £30 12 month subscription with Headspace Up to £1,026 cashback on a Peloton Cross Training Tread, or up to £630 cashback on a Peloton Cross Training Bike or Cross Training Bike+ Free Allen Carr Easyway stop smoking programme worth up to £379 with the option to attend one programme at over 40 centres nationwide

Customer Care Advisor Location : Stroud Pay Rate : £13.33 per hour Hours : Monday to Friday, Full Time, 9:00am - 5:30pm Contract : Temporary until October 2026, with potential for extension Are you passionate about delivering outstanding customer service and making a real difference in people's lives? We are currently recruiting for a Customer Care Advisor to join a busy and supportive team within the pharmaceutical and healthcare sector. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing a high standard of customer care. In this role, you will support patients, healthcare professionals, carers, and GP surgeries by ensuring orders and prescriptions are processed accurately and efficiently. You will play a vital role in delivering an exceptional customer experience while maintaining high levels of accuracy, compliance, and professionalism. Key Responsibilities Handling inbound and outbound calls with patients, carers, GP surgeries, and healthcare professionals Processing customer orders and prescriptions accurately and efficiently Resolving customer queries promptly and professionally Managing and escalating complaints in line with company procedures Supporting courier and delivery-related queries Maintaining accurate customer records and documentation Building strong relationships with customers and internal teams Supporting continuous improvement initiatives within the department Working collaboratively to achieve service levels and team targets Skills and Experience Previous customer service or call centre experience Excellent communication and interpersonal skills Strong attention to detail and organisational ability Ability to work effectively under pressure and manage a busy workload Confident handling a high volume of calls A professional, empathetic, and customer-focused approach Experience within healthcare, pharmaceutical, medical, or regulated environments would be advantageous What's on Offer Competitive hourly rate of £13.33 Monday to Friday working hours with no weekends Friendly and supportive team environment Valuable experience within the healthcare and pharmaceutical industry Potential opportunity for contract extension beyond October 2026 This is a fantastic opportunity for someone looking to build their experience within a rewarding and growing sector while making a genuine difference to customers every day. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Purpose: The Workplace Experience Support Specialist is an exciting role that combines a variety of activities that have that have traditionally been performed by separate team. As a Workplace Experience Support Specialist you will deliver Exceptional Workplace and Guest Experiences to our customers. This is an opportunity to broaden your skill set to incorporate everything you will need to support our customers and to give them access to the Services they need, the Spaces they need and the Support they and the business needs to be compliant, comfortable and safe. The One Team Hub will be the focal point for access to these Services, Spaces and Support. Central to the Customer Experience and productivity in every office, the role encompasses a range of guest welcome, meeting and event management, floor management, workplace support, compliance and document and logistics and information management. Duties and Responsibilities: Guest Welcome and Support • Birmingham have dedicated Welcome teams but you may be required to support them on occasion with various guest services. • Consistently deliver exceptional customer service, anticipating the needs of both visiting clients and office-based staff, and going above and beyond to ensure their needs are met. • Maintain vigilant awareness of security procedures such as penetration tests and tailgating prevention, ensuring all guests are appropriately hosted and displaying visitor badges at all times. Room Bookings Support • Support the coordination and monitoring of client meeting room and event space bookings to ensure a seamless user experience. • Liaise with catering suppliers to support any catering requests for meeting rooms if required, providing support and guidance to those using the service. Events Operations and Support • Provide events service support including events creation, allocating the most suitable space, agreeing seating plans, room layouts with any hospitality requirements. • Ensure that 24 hour booking confirmations are sent out to all requesters/hosts for meeting room bookings where applicable. • External visitor management to maximise the event experience. • Troubleshoot client and visitor problems using research and problem-solving skills. • Working with central events team as required for multi-site events. Floor Management and Space Ownership • Carry out regular checks of meeting rooms, floors, client lounges, lobby areas and cloakrooms to ensure all client areas remain clean & tidy. • Keep abreast of the AV and IT facilities available within the building to help respond to client requests and queries. • Complete floor and meeting room checks each morning with faults reported. • Report faults and ensure all faults addressed / resolved / updated. • Act as the contact point for all services. • Carry out scheduled service hub checks across floors and replenish as necessary. • Support utilisation of smart lockers and lock and key lockers within agreed procedures. Workplace Support & Compliance Being a key part of the Workplace Experience team. Supporting the Workplace Experience Manager and or Deputy in all things facilities management. • Supporting internal and external audit and investigation activity as directed by WEM. • Supporting new joiner activities including DSE checks. • Support WEM/Deputy WEM with planned evacuation activities, coordination and checks. • Extended responsibilities for equipment safety checks and asset tag checks. Courier Management, Mail and Parcel Services • Action requests for interoffice, domestic and international couriers received through SNoW in line with agreed procedures. • Dispatch standard and tracked mail items in line with agreed procedures Print Support Services • Responding to ServiceNow Print requests for print and collection/dispatch (certain offices only). • Supporting with print finishing requests. • Following info sec processes - electronic file deletion and securing uncollected hard copy print. One Team • Supporting and working closely with other One Team suppliers. Promote One team approach ensuring a consistent service is provided throughout all our services. • Proactive completion of ten second tasks, and coordination with the wider One team for seamless service delivery. Candidate Skills and Experience - Experience in workplace services, facilities, hospitality, or front-of-house roles - Strong customer service and communication skills, with confidence engaging at all levels - Competent in Microsoft Teams, MS Office, ServiceNow and EMS or equivalent workplace technologies. - Ability to support AV, IT peripherals, and office equipment confidently. - Well-organised and adaptable, with the ability to balance planned and reactive tasks - Adaptable, able to respond to all queries and incidents to react quickly and support the Workplace and One team. Health and Safety Responsibilities Report any deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment Work equipment and PPE to be used properly in accordance with all training received Equal Opportunities at SPS We are proud of the progress we've made in building a truly inclusive workplace where Equal Opportunity is more than a principle, it's a commitment in action. We have an ambitious equality, diversity and inclusion approach recognising that a more diverse workforce creates a richer and more varied working environment. Diversity drives innovation and enables us to deliver the highest quality service to our clients. We welcome and encourage applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

Operations Co-ordinator Redditch (On-Site) Salary: £30,000 £40,000 per annum (DOE) Hours: Mon Thu 08 30 Fri 08 00 The Opportunity Are you a proactive professional who thrives in a "hands-on" environment? We are representing a thriving, family-owned business in Redditch, looking for an Operations Co-ordinator to become a cornerstone of their close-knit team. This isn't just a desk job; it s a role for someone who loves to wear multiple hats. Reporting directly to the Managing Director, you will gain unique exposure to the entire business lifecycle from the first customer enquiry to final after-sales support. If you are looking for a long-term career where your hard work is noticed and rewarded with genuine progression, this is the place for you. Your Impact As the heartbeat of the daily operations, your responsibilities will include: Customer Excellence: Handling enquiries via phone and email, providing expert product advice, and guiding customers toward the best solutions. Order Management: Accurately processing orders, generating sales documentation, and preparing professional quotations. Logistics & Problem Solving: Liaising with couriers to ensure seamless deliveries and taking the lead on resolving any transit issues or lost parcels. Operational Support: Assisting the MD with wider administrative tasks and getting involved in the practical elements of the business to understand the "how" behind the "what." What You ll Bring We are looking for a "people person" with a sharp eye for detail. While full training is provided, the following will set you apart: Communication: You are professional, confident, and able to build rapport quickly. Efficiency: You can juggle multiple tasks without dropping the ball. Tech Savvy: Comfortable with office software and quick to learn new systems. The "Plus" Factor: (Desirable but not essential) Experience in electrical wholesale, technical product environments, or a genuine interest in electronics is highly desirable. Why Join Them? This business prides itself on its supportive culture. You aren't just a number here; you are a vital part of their growth strategy. Direct Mentorship: Work side-by-side with the MD to learn the ropes of business operations. Growth: Real opportunities to increase your responsibility as the company expands. Environment: A friendly, stable, and collaborative atmosphere that values flexibility. Training: Comprehensive product and process training from day one. Ready to Apply? We re reviewing CVs for this Operations Coordinator role right now early applications are highly encouraged! &#(phone number removed); (url removed) &#(phone number removed); (phone number removed) (Alcester) (phone number removed) (Redditch) &#(phone number removed); Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies. &#(phone number removed); About Arden Personnel We recruit across Redditch, Bromsgrove, Studley, Henley in Arden, Evesham, Alcester, Bidford on Avon, Leamington Spa, Warwick & Stratford upon Avon. We re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. &#(phone number removed); Your next opportunity could be just a call or click away.

Export Administrator Location: Elsenham, CM22 6DS (office-based role) Salary: £27,900 per annum Hours: Monday to Friday 08:30-17:00 (30 min lunch) 40 hours per week Holidays: 23 days increasing with service (plus bank holidays) About Us Petroy is an authorised distributor for many leading brands who operate in the petroleum and automotive service industries across the globe. We re looking for a customer centric, highly organised self-starter with a keen eye for detail to support efficient order processing, accurate documentation, and on-time delivery. Key Responsibilities Process export orders from receipt through to shipment and invoicing Follow up quotes Prepare and maintain accurate export documentation Liaise with freight forwarders, couriers, and shipping lines to arrange international shipments Track shipments and proactively resolve delays or delivery issues Ensure all export activities comply with UK and international trade regulations Work closely with sales, finance, and warehouse teams to ensure smooth order fulfilment Chase overdue invoices Respond promptly to customer queries in a professional manner Maintain accurate records of export transactions and shipping documentation Update internal systems with order and shipment data What We re Looking For Excellent written and verbal communication skills Able to effectively resolve customer queries High-level of attention to detail Ability to multi-task and prioritise effectively Able to maintain professionalism under pressure Good team player Proactive, can-do attitude IT literate (including CRM experience) Previous customer service experience Order processing and administration experience European language skills desirable Interested? If you feel that you possess the relevant skills and experience please send your cv by return. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

The Sales Support Assistant is integral to the smooth operation of our Northampton Head Office and plays a key role in supporting the Sales Support and Workplace Coordinator with the TASKI Demonstration Stores across UK&I and the Ireland Facility. This position ensures an exceptional first impression for all visitors and employees by managing Front desk duties in a friendly and professional manner. It is key to upholding the reputation of our business, serving as the first point of contact for all visitors and employees. The role not only guarantees an outstanding initial experience but also leaves customers with a lasting, highly professional impression of Diversey UK. The role also provides essential administrative and operational support to the Sales Team, enabling them to focus on driving business growth. Responsibilities: 1. Managing Front Desk and Inbound Calls Oversee front desk operations, ensuring a welcoming and professional environment for visitors and employees Co-ordinate Visitor Management and ensure card entry system is used to ensure a safe environment for all. Maintaining daily logs to comply with security and health and safety protocols. Handle Inbound calls, directing enquiries efficiently and provide accurate information to support business operations. 2. Manage Goods In, Post and Courier Service Oversee all incoming goods and mail, ensuring accurate and timely delivery to the correct department or individual. Maintain confidentiality when handling sensitive correspondence, escalating to Legal, HR, or Fleet teams as required. Inspect parcels and enforce chemical handling protocols to safeguard employees and visitors. Coordinate postal and courier services for outgoing mail, meeting deadlines and supporting business-critical projects. Monitor and manage franking machine funds, ensuring cost efficiency and uninterrupted service. Follow banking process regarding cheques.