Resident Liaison Officer

Resident Liaison Officer (Construction Projects)

Location: Surrey
Hours: Monday to Friday, 8:00am - 5:00pm
Contract: Permanent (full-time, site-based)

We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis.

This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred).

Salary is paying up to 35,000 + package (depending on experience)

The Role

You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders. The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout.

Key Responsibilities

• Maintain accurate project records, communication logs, and documentation systems
• Draft clear and professional correspondence to residents and stakeholders
• Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works
• Manage incoming calls and arrange appointments efficiently
• Engage directly with residents to understand and manage individual needs and expectations
• Organise and schedule property surveys and access appointments
• Track and manage appointments, ensuring compliance with site access and security procedures
• Record, monitor, and report on issues raised by residents, ensuring timely resolution
• Work collaboratively with site teams to resolve issues and suggest improvements
• Ensure all processes are carried out in line with health and safety regulations
• Escalate complex or unresolved matters to senior team members where appropriate
• Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams
• Record weekly stock data following site audits and submit to head office
• Monitor internal task alerts and follow up to ensure actions are completed on time
• Carry out right-to-work checks for subcontractors in line with compliance requirements
• Maintain and update site identification records for operatives
• Collect and track resident satisfaction feedback
• Work with the project team to review feedback and improve overall service delivery

Skills & Experience

• Strong written and verbal communication skills
• Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments
• Ability to manage expectations and handle queries in a professional and calm manner
• Highly organised with strong attention to detail
• Able to prioritise workload effectively in a fast-paced environment
• Confident working on-site alongside operational teams
• Full UK driving licence and access to a vehicle preferred
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience using document management or project systems (e.g. SharePoint or similar platforms)