The title might look familiar but life at Hedges is anything but. We know the challenges that come with risk and compliance roles in legal practice - firefighting, box-ticking, outdated systems, and being brought in after decisions are made. That s not how we do things. At Hedges Law , we ve reimagined the traditional model by putting decisions in the hands of the people who actually drive the business forward - including those who protect it. Here, risk and compliance isn t a back-office function - it s a strategic voice at the table, shaping decisions, policies and safeguards alongside people who are genuinely invested in the firm s long-term success. And as one of the UK s most progressive law firms, you won t just advise the business, you ll profit from success - no waiting around for a Financial Freedom Day that may never come. We also understand what drives experienced Solicitor / Lawyers and how frustrating it can be to feel undervalued, brought in too late to influence decisions, stuck enforcing outdated processes, or held back by slow-moving leadership and limited commercial input. If that sounds familiar, it s worth reading on. At Hedges, our people are: • Empowered (your voice genuinely shapes the business) • Valued as strategic contributors, not gatekeepers • Trusted to balance compliance with commerciality • Challenged in a progressive, forward-thinking firm • Supported with modern systems and processes • Accelerated in their development • Rewarded properly - including profit share Fancy a confidential coffee and chat (virtual or otherwise)? Ok, back to being different We may have a 235-year heritage as a Private Client Legal Practice , but that doesn't mean we're a stale, dull & oppressive law firm like so many others. No chance. Whilst we love and embrace our heritage and history, we ve evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to Oxfordshire & The Cotswolds". Last year was our biggest revenue year yet, and we have ambitious and exciting plans for the future - there's still so much to do and achieve, and we're not happy unless we're pushing boundaries So, how about you come and be a part of our future and us a part of yours? The Role at a Glance Solicitor / Risk & Compliance Lead Hybrid Working 3 Days Per Week Competitive Salary Plus: Extensive Benefits Including Company Profit Share Reporting to: Managing Director Why this role matters As Head of Risk & Compliance , you ll play a key role in shaping how the firm operates, grows, and protects its reputation. This isn t about maintaining the status quo. It s about building robust, intelligent, commercially aware frameworks that enable the firm to thrive. About the role Your role will centre on identifying and mitigating risk across the business, ensuring that robust, effective policies and procedures are not only in place but consistently followed. You ll act as a key compliance advisor to the firm, providing guidance that balances regulatory requirements with commercial awareness. You will oversee AML and KYC processes, take on COLP responsibilities, and manage all aspects of data protection and GDPR compliance. Regular file reviews and regulatory audits will form part of your remit, alongside handling complaints and claims with professionalism and care. In addition, you ll manage CQS and panel memberships, deliver training to staff on risk and compliance matters, and play a key role in supporting the firm s Professional Indemnity renewal process. About you You re not just technically strong you re someone who can engage, influence and lead. • Qualified Solicitor - likely 5+ years PQE • Strong experience in Risk & Compliance within a legal environment • Deep understanding of legal and regulatory obligations • Commercially aware with a pragmatic approach • Excellent communication and stakeholder engagement skills • Confident advising at all levels of the business • Strong IT skills and openness to innovation • Engaging, approachable and a natural people person • Detail-oriented with strong analytical skills • Positive, proactive and solutions-focused • Calm under pressure and able to meet deadlines • A true team player who supports colleagues • Always looking to improve systems and ways of working Benefits • 25/28 days annual leave (pro rata) plus statutory holidays • Life Insurance • Company pension • Profit sharing • Salary sacrifice options • Paperless technology to make your life easier • Coaching & personal development • A genuinely people-first culture • High calibre, supportive team The Bigger Picture We have ambitious plans, exciting growth ahead, and a clear vision for the future. And we re looking for someone who wants to be part of that journey. If you re ready to move from being a compliance function to being a strategic leader and business owner Let s start with a confidential coffee and an honest conversation. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 16, 2026
Full time
The title might look familiar but life at Hedges is anything but. We know the challenges that come with risk and compliance roles in legal practice - firefighting, box-ticking, outdated systems, and being brought in after decisions are made. That s not how we do things. At Hedges Law , we ve reimagined the traditional model by putting decisions in the hands of the people who actually drive the business forward - including those who protect it. Here, risk and compliance isn t a back-office function - it s a strategic voice at the table, shaping decisions, policies and safeguards alongside people who are genuinely invested in the firm s long-term success. And as one of the UK s most progressive law firms, you won t just advise the business, you ll profit from success - no waiting around for a Financial Freedom Day that may never come. We also understand what drives experienced Solicitor / Lawyers and how frustrating it can be to feel undervalued, brought in too late to influence decisions, stuck enforcing outdated processes, or held back by slow-moving leadership and limited commercial input. If that sounds familiar, it s worth reading on. At Hedges, our people are: • Empowered (your voice genuinely shapes the business) • Valued as strategic contributors, not gatekeepers • Trusted to balance compliance with commerciality • Challenged in a progressive, forward-thinking firm • Supported with modern systems and processes • Accelerated in their development • Rewarded properly - including profit share Fancy a confidential coffee and chat (virtual or otherwise)? Ok, back to being different We may have a 235-year heritage as a Private Client Legal Practice , but that doesn't mean we're a stale, dull & oppressive law firm like so many others. No chance. Whilst we love and embrace our heritage and history, we ve evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to Oxfordshire & The Cotswolds". Last year was our biggest revenue year yet, and we have ambitious and exciting plans for the future - there's still so much to do and achieve, and we're not happy unless we're pushing boundaries So, how about you come and be a part of our future and us a part of yours? The Role at a Glance Solicitor / Risk & Compliance Lead Hybrid Working 3 Days Per Week Competitive Salary Plus: Extensive Benefits Including Company Profit Share Reporting to: Managing Director Why this role matters As Head of Risk & Compliance , you ll play a key role in shaping how the firm operates, grows, and protects its reputation. This isn t about maintaining the status quo. It s about building robust, intelligent, commercially aware frameworks that enable the firm to thrive. About the role Your role will centre on identifying and mitigating risk across the business, ensuring that robust, effective policies and procedures are not only in place but consistently followed. You ll act as a key compliance advisor to the firm, providing guidance that balances regulatory requirements with commercial awareness. You will oversee AML and KYC processes, take on COLP responsibilities, and manage all aspects of data protection and GDPR compliance. Regular file reviews and regulatory audits will form part of your remit, alongside handling complaints and claims with professionalism and care. In addition, you ll manage CQS and panel memberships, deliver training to staff on risk and compliance matters, and play a key role in supporting the firm s Professional Indemnity renewal process. About you You re not just technically strong you re someone who can engage, influence and lead. • Qualified Solicitor - likely 5+ years PQE • Strong experience in Risk & Compliance within a legal environment • Deep understanding of legal and regulatory obligations • Commercially aware with a pragmatic approach • Excellent communication and stakeholder engagement skills • Confident advising at all levels of the business • Strong IT skills and openness to innovation • Engaging, approachable and a natural people person • Detail-oriented with strong analytical skills • Positive, proactive and solutions-focused • Calm under pressure and able to meet deadlines • A true team player who supports colleagues • Always looking to improve systems and ways of working Benefits • 25/28 days annual leave (pro rata) plus statutory holidays • Life Insurance • Company pension • Profit sharing • Salary sacrifice options • Paperless technology to make your life easier • Coaching & personal development • A genuinely people-first culture • High calibre, supportive team The Bigger Picture We have ambitious plans, exciting growth ahead, and a clear vision for the future. And we re looking for someone who wants to be part of that journey. If you re ready to move from being a compliance function to being a strategic leader and business owner Let s start with a confidential coffee and an honest conversation. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
The title might look familiar but life at Hedges is anything but. We know the challenges that come with risk and compliance roles in legal practice - firefighting, box-ticking, outdated systems, and being brought in after decisions are made. That s not how we do things. At Hedges Law , we ve reimagined the traditional model by putting decisions in the hands of the people who actually drive the business forward - including those who protect it. Here, risk and compliance isn t a back-office function - it s a strategic voice at the table, shaping decisions, policies and safeguards alongside people who are genuinely invested in the firm s long-term success. And as one of the UK s most progressive law firms, you won t just advise the business, you ll profit from success - no waiting around for a Financial Freedom Day that may never come. We also understand what drives experienced Solicitor / Lawyers and how frustrating it can be to feel undervalued, brought in too late to influence decisions, stuck enforcing outdated processes, or held back by slow-moving leadership and limited commercial input. If that sounds familiar, it s worth reading on. At Hedges, our people are: • Empowered (your voice genuinely shapes the business) • Valued as strategic contributors, not gatekeepers • Trusted to balance compliance with commerciality • Challenged in a progressive, forward-thinking firm • Supported with modern systems and processes • Accelerated in their development • Rewarded properly - including profit share Fancy a confidential coffee and chat (virtual or otherwise)? Ok, back to being different We may have a 235-year heritage as a Private Client Legal Practice , but that doesn't mean we're a stale, dull & oppressive law firm like so many others. No chance. Whilst we love and embrace our heritage and history, we ve evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to Oxfordshire & The Cotswolds". Last year was our biggest revenue year yet, and we have ambitious and exciting plans for the future - there's still so much to do and achieve, and we're not happy unless we're pushing boundaries So, how about you come and be a part of our future and us a part of yours? The Role at a Glance Solicitor / Risk & Compliance Lead Hybrid Working 3 Days Per Week Competitive Salary Plus: Extensive Benefits Including Company Profit Share Reporting to: Managing Director Why this role matters As Head of Risk & Compliance , you ll play a key role in shaping how the firm operates, grows, and protects its reputation. This isn t about maintaining the status quo. It s about building robust, intelligent, commercially aware frameworks that enable the firm to thrive. About the role Your role will centre on identifying and mitigating risk across the business, ensuring that robust, effective policies and procedures are not only in place but consistently followed. You ll act as a key compliance advisor to the firm, providing guidance that balances regulatory requirements with commercial awareness. You will oversee AML and KYC processes, take on COLP responsibilities, and manage all aspects of data protection and GDPR compliance. Regular file reviews and regulatory audits will form part of your remit, alongside handling complaints and claims with professionalism and care. In addition, you ll manage CQS and panel memberships, deliver training to staff on risk and compliance matters, and play a key role in supporting the firm s Professional Indemnity renewal process. About you You re not just technically strong you re someone who can engage, influence and lead. • Qualified Solicitor - likely 5+ years PQE • Strong experience in Risk & Compliance within a legal environment • Deep understanding of legal and regulatory obligations • Commercially aware with a pragmatic approach • Excellent communication and stakeholder engagement skills • Confident advising at all levels of the business • Strong IT skills and openness to innovation • Engaging, approachable and a natural people person • Detail-oriented with strong analytical skills • Positive, proactive and solutions-focused • Calm under pressure and able to meet deadlines • A true team player who supports colleagues • Always looking to improve systems and ways of working Benefits • 25/28 days annual leave (pro rata) plus statutory holidays • Life Insurance • Company pension • Profit sharing • Salary sacrifice options • Paperless technology to make your life easier • Coaching & personal development • A genuinely people-first culture • High calibre, supportive team The Bigger Picture We have ambitious plans, exciting growth ahead, and a clear vision for the future. And we re looking for someone who wants to be part of that journey. If you re ready to move from being a compliance function to being a strategic leader and business owner Let s start with a confidential coffee and an honest conversation. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 16, 2026
Full time
The title might look familiar but life at Hedges is anything but. We know the challenges that come with risk and compliance roles in legal practice - firefighting, box-ticking, outdated systems, and being brought in after decisions are made. That s not how we do things. At Hedges Law , we ve reimagined the traditional model by putting decisions in the hands of the people who actually drive the business forward - including those who protect it. Here, risk and compliance isn t a back-office function - it s a strategic voice at the table, shaping decisions, policies and safeguards alongside people who are genuinely invested in the firm s long-term success. And as one of the UK s most progressive law firms, you won t just advise the business, you ll profit from success - no waiting around for a Financial Freedom Day that may never come. We also understand what drives experienced Solicitor / Lawyers and how frustrating it can be to feel undervalued, brought in too late to influence decisions, stuck enforcing outdated processes, or held back by slow-moving leadership and limited commercial input. If that sounds familiar, it s worth reading on. At Hedges, our people are: • Empowered (your voice genuinely shapes the business) • Valued as strategic contributors, not gatekeepers • Trusted to balance compliance with commerciality • Challenged in a progressive, forward-thinking firm • Supported with modern systems and processes • Accelerated in their development • Rewarded properly - including profit share Fancy a confidential coffee and chat (virtual or otherwise)? Ok, back to being different We may have a 235-year heritage as a Private Client Legal Practice , but that doesn't mean we're a stale, dull & oppressive law firm like so many others. No chance. Whilst we love and embrace our heritage and history, we ve evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to Oxfordshire & The Cotswolds". Last year was our biggest revenue year yet, and we have ambitious and exciting plans for the future - there's still so much to do and achieve, and we're not happy unless we're pushing boundaries So, how about you come and be a part of our future and us a part of yours? The Role at a Glance Solicitor / Risk & Compliance Lead Hybrid Working 3 Days Per Week Competitive Salary Plus: Extensive Benefits Including Company Profit Share Reporting to: Managing Director Why this role matters As Head of Risk & Compliance , you ll play a key role in shaping how the firm operates, grows, and protects its reputation. This isn t about maintaining the status quo. It s about building robust, intelligent, commercially aware frameworks that enable the firm to thrive. About the role Your role will centre on identifying and mitigating risk across the business, ensuring that robust, effective policies and procedures are not only in place but consistently followed. You ll act as a key compliance advisor to the firm, providing guidance that balances regulatory requirements with commercial awareness. You will oversee AML and KYC processes, take on COLP responsibilities, and manage all aspects of data protection and GDPR compliance. Regular file reviews and regulatory audits will form part of your remit, alongside handling complaints and claims with professionalism and care. In addition, you ll manage CQS and panel memberships, deliver training to staff on risk and compliance matters, and play a key role in supporting the firm s Professional Indemnity renewal process. About you You re not just technically strong you re someone who can engage, influence and lead. • Qualified Solicitor - likely 5+ years PQE • Strong experience in Risk & Compliance within a legal environment • Deep understanding of legal and regulatory obligations • Commercially aware with a pragmatic approach • Excellent communication and stakeholder engagement skills • Confident advising at all levels of the business • Strong IT skills and openness to innovation • Engaging, approachable and a natural people person • Detail-oriented with strong analytical skills • Positive, proactive and solutions-focused • Calm under pressure and able to meet deadlines • A true team player who supports colleagues • Always looking to improve systems and ways of working Benefits • 25/28 days annual leave (pro rata) plus statutory holidays • Life Insurance • Company pension • Profit sharing • Salary sacrifice options • Paperless technology to make your life easier • Coaching & personal development • A genuinely people-first culture • High calibre, supportive team The Bigger Picture We have ambitious plans, exciting growth ahead, and a clear vision for the future. And we re looking for someone who wants to be part of that journey. If you re ready to move from being a compliance function to being a strategic leader and business owner Let s start with a confidential coffee and an honest conversation. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
The title might look familiar but life at Hedges is anything but. We know the challenges that come with risk and compliance roles in legal practice - firefighting, box-ticking, outdated systems, and being brought in after decisions are made. That s not how we do things. At Hedges Law , we ve reimagined the traditional model by putting decisions in the hands of the people who actually drive the business forward - including those who protect it. Here, risk and compliance isn t a back-office function - it s a strategic voice at the table, shaping decisions, policies and safeguards alongside people who are genuinely invested in the firm s long-term success. And as one of the UK s most progressive law firms, you won t just advise the business, you ll profit from success - no waiting around for a Financial Freedom Day that may never come. We also understand what drives experienced Solicitor / Lawyers and how frustrating it can be to feel undervalued, brought in too late to influence decisions, stuck enforcing outdated processes, or held back by slow-moving leadership and limited commercial input. If that sounds familiar, it s worth reading on. At Hedges, our people are: • Empowered (your voice genuinely shapes the business) • Valued as strategic contributors, not gatekeepers • Trusted to balance compliance with commerciality • Challenged in a progressive, forward-thinking firm • Supported with modern systems and processes • Accelerated in their development • Rewarded properly - including profit share Fancy a confidential coffee and chat (virtual or otherwise)? Ok, back to being different We may have a 235-year heritage as a Private Client Legal Practice , but that doesn't mean we're a stale, dull & oppressive law firm like so many others. No chance. Whilst we love and embrace our heritage and history, we ve evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to Oxfordshire & The Cotswolds". Last year was our biggest revenue year yet, and we have ambitious and exciting plans for the future - there's still so much to do and achieve, and we're not happy unless we're pushing boundaries So, how about you come and be a part of our future and us a part of yours? The Role at a Glance Solicitor / Risk & Compliance Lead Hybrid Working 3 Days Per Week Competitive Salary Plus: Extensive Benefits Including Company Profit Share Reporting to: Managing Director Why this role matters As Head of Risk & Compliance , you ll play a key role in shaping how the firm operates, grows, and protects its reputation. This isn t about maintaining the status quo. It s about building robust, intelligent, commercially aware frameworks that enable the firm to thrive. About the role Your role will centre on identifying and mitigating risk across the business, ensuring that robust, effective policies and procedures are not only in place but consistently followed. You ll act as a key compliance advisor to the firm, providing guidance that balances regulatory requirements with commercial awareness. You will oversee AML and KYC processes, take on COLP responsibilities, and manage all aspects of data protection and GDPR compliance. Regular file reviews and regulatory audits will form part of your remit, alongside handling complaints and claims with professionalism and care. In addition, you ll manage CQS and panel memberships, deliver training to staff on risk and compliance matters, and play a key role in supporting the firm s Professional Indemnity renewal process. About you You re not just technically strong you re someone who can engage, influence and lead. • Qualified Solicitor - likely 5+ years PQE • Strong experience in Risk & Compliance within a legal environment • Deep understanding of legal and regulatory obligations • Commercially aware with a pragmatic approach • Excellent communication and stakeholder engagement skills • Confident advising at all levels of the business • Strong IT skills and openness to innovation • Engaging, approachable and a natural people person • Detail-oriented with strong analytical skills • Positive, proactive and solutions-focused • Calm under pressure and able to meet deadlines • A true team player who supports colleagues • Always looking to improve systems and ways of working Benefits • 25/28 days annual leave (pro rata) plus statutory holidays • Life Insurance • Company pension • Profit sharing • Salary sacrifice options • Paperless technology to make your life easier • Coaching & personal development • A genuinely people-first culture • High calibre, supportive team The Bigger Picture We have ambitious plans, exciting growth ahead, and a clear vision for the future. And we re looking for someone who wants to be part of that journey. If you re ready to move from being a compliance function to being a strategic leader and business owner Let s start with a confidential coffee and an honest conversation. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 16, 2026
Full time
The title might look familiar but life at Hedges is anything but. We know the challenges that come with risk and compliance roles in legal practice - firefighting, box-ticking, outdated systems, and being brought in after decisions are made. That s not how we do things. At Hedges Law , we ve reimagined the traditional model by putting decisions in the hands of the people who actually drive the business forward - including those who protect it. Here, risk and compliance isn t a back-office function - it s a strategic voice at the table, shaping decisions, policies and safeguards alongside people who are genuinely invested in the firm s long-term success. And as one of the UK s most progressive law firms, you won t just advise the business, you ll profit from success - no waiting around for a Financial Freedom Day that may never come. We also understand what drives experienced Solicitor / Lawyers and how frustrating it can be to feel undervalued, brought in too late to influence decisions, stuck enforcing outdated processes, or held back by slow-moving leadership and limited commercial input. If that sounds familiar, it s worth reading on. At Hedges, our people are: • Empowered (your voice genuinely shapes the business) • Valued as strategic contributors, not gatekeepers • Trusted to balance compliance with commerciality • Challenged in a progressive, forward-thinking firm • Supported with modern systems and processes • Accelerated in their development • Rewarded properly - including profit share Fancy a confidential coffee and chat (virtual or otherwise)? Ok, back to being different We may have a 235-year heritage as a Private Client Legal Practice , but that doesn't mean we're a stale, dull & oppressive law firm like so many others. No chance. Whilst we love and embrace our heritage and history, we ve evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to Oxfordshire & The Cotswolds". Last year was our biggest revenue year yet, and we have ambitious and exciting plans for the future - there's still so much to do and achieve, and we're not happy unless we're pushing boundaries So, how about you come and be a part of our future and us a part of yours? The Role at a Glance Solicitor / Risk & Compliance Lead Hybrid Working 3 Days Per Week Competitive Salary Plus: Extensive Benefits Including Company Profit Share Reporting to: Managing Director Why this role matters As Head of Risk & Compliance , you ll play a key role in shaping how the firm operates, grows, and protects its reputation. This isn t about maintaining the status quo. It s about building robust, intelligent, commercially aware frameworks that enable the firm to thrive. About the role Your role will centre on identifying and mitigating risk across the business, ensuring that robust, effective policies and procedures are not only in place but consistently followed. You ll act as a key compliance advisor to the firm, providing guidance that balances regulatory requirements with commercial awareness. You will oversee AML and KYC processes, take on COLP responsibilities, and manage all aspects of data protection and GDPR compliance. Regular file reviews and regulatory audits will form part of your remit, alongside handling complaints and claims with professionalism and care. In addition, you ll manage CQS and panel memberships, deliver training to staff on risk and compliance matters, and play a key role in supporting the firm s Professional Indemnity renewal process. About you You re not just technically strong you re someone who can engage, influence and lead. • Qualified Solicitor - likely 5+ years PQE • Strong experience in Risk & Compliance within a legal environment • Deep understanding of legal and regulatory obligations • Commercially aware with a pragmatic approach • Excellent communication and stakeholder engagement skills • Confident advising at all levels of the business • Strong IT skills and openness to innovation • Engaging, approachable and a natural people person • Detail-oriented with strong analytical skills • Positive, proactive and solutions-focused • Calm under pressure and able to meet deadlines • A true team player who supports colleagues • Always looking to improve systems and ways of working Benefits • 25/28 days annual leave (pro rata) plus statutory holidays • Life Insurance • Company pension • Profit sharing • Salary sacrifice options • Paperless technology to make your life easier • Coaching & personal development • A genuinely people-first culture • High calibre, supportive team The Bigger Picture We have ambitious plans, exciting growth ahead, and a clear vision for the future. And we re looking for someone who wants to be part of that journey. If you re ready to move from being a compliance function to being a strategic leader and business owner Let s start with a confidential coffee and an honest conversation. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
The title might look familiar but life at Hedges is anything but. We know the challenges that come with risk and compliance roles in legal practice - firefighting, box-ticking, outdated systems, and being brought in after decisions are made. That s not how we do things. At Hedges Law , we ve reimagined the traditional model by putting decisions in the hands of the people who actually drive the business forward - including those who protect it. Here, risk and compliance isn t a back-office function - it s a strategic voice at the table, shaping decisions, policies and safeguards alongside people who are genuinely invested in the firm s long-term success. And as one of the UK s most progressive law firms, you won t just advise the business, you ll profit from success - no waiting around for a Financial Freedom Day that may never come. We also understand what drives experienced Solicitor / Lawyers and how frustrating it can be to feel undervalued, brought in too late to influence decisions, stuck enforcing outdated processes, or held back by slow-moving leadership and limited commercial input. If that sounds familiar, it s worth reading on. At Hedges, our people are: • Empowered (your voice genuinely shapes the business) • Valued as strategic contributors, not gatekeepers • Trusted to balance compliance with commerciality • Challenged in a progressive, forward-thinking firm • Supported with modern systems and processes • Accelerated in their development • Rewarded properly - including profit share Fancy a confidential coffee and chat (virtual or otherwise)? Ok, back to being different We may have a 235-year heritage as a Private Client Legal Practice , but that doesn't mean we're a stale, dull & oppressive law firm like so many others. No chance. Whilst we love and embrace our heritage and history, we ve evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to Oxfordshire & The Cotswolds". Last year was our biggest revenue year yet, and we have ambitious and exciting plans for the future - there's still so much to do and achieve, and we're not happy unless we're pushing boundaries So, how about you come and be a part of our future and us a part of yours? The Role at a Glance Solicitor / Risk & Compliance Lead Hybrid Working 3 Days Per Week Competitive Salary Plus: Extensive Benefits Including Company Profit Share Reporting to: Managing Director Why this role matters As Head of Risk & Compliance , you ll play a key role in shaping how the firm operates, grows, and protects its reputation. This isn t about maintaining the status quo. It s about building robust, intelligent, commercially aware frameworks that enable the firm to thrive. About the role Your role will centre on identifying and mitigating risk across the business, ensuring that robust, effective policies and procedures are not only in place but consistently followed. You ll act as a key compliance advisor to the firm, providing guidance that balances regulatory requirements with commercial awareness. You will oversee AML and KYC processes, take on COLP responsibilities, and manage all aspects of data protection and GDPR compliance. Regular file reviews and regulatory audits will form part of your remit, alongside handling complaints and claims with professionalism and care. In addition, you ll manage CQS and panel memberships, deliver training to staff on risk and compliance matters, and play a key role in supporting the firm s Professional Indemnity renewal process. About you You re not just technically strong you re someone who can engage, influence and lead. • Qualified Solicitor - likely 5+ years PQE • Strong experience in Risk & Compliance within a legal environment • Deep understanding of legal and regulatory obligations • Commercially aware with a pragmatic approach • Excellent communication and stakeholder engagement skills • Confident advising at all levels of the business • Strong IT skills and openness to innovation • Engaging, approachable and a natural people person • Detail-oriented with strong analytical skills • Positive, proactive and solutions-focused • Calm under pressure and able to meet deadlines • A true team player who supports colleagues • Always looking to improve systems and ways of working Benefits • 25/28 days annual leave (pro rata) plus statutory holidays • Life Insurance • Company pension • Profit sharing • Salary sacrifice options • Paperless technology to make your life easier • Coaching & personal development • A genuinely people-first culture • High calibre, supportive team The Bigger Picture We have ambitious plans, exciting growth ahead, and a clear vision for the future. And we re looking for someone who wants to be part of that journey. If you re ready to move from being a compliance function to being a strategic leader and business owner Let s start with a confidential coffee and an honest conversation. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 16, 2026
Full time
The title might look familiar but life at Hedges is anything but. We know the challenges that come with risk and compliance roles in legal practice - firefighting, box-ticking, outdated systems, and being brought in after decisions are made. That s not how we do things. At Hedges Law , we ve reimagined the traditional model by putting decisions in the hands of the people who actually drive the business forward - including those who protect it. Here, risk and compliance isn t a back-office function - it s a strategic voice at the table, shaping decisions, policies and safeguards alongside people who are genuinely invested in the firm s long-term success. And as one of the UK s most progressive law firms, you won t just advise the business, you ll profit from success - no waiting around for a Financial Freedom Day that may never come. We also understand what drives experienced Solicitor / Lawyers and how frustrating it can be to feel undervalued, brought in too late to influence decisions, stuck enforcing outdated processes, or held back by slow-moving leadership and limited commercial input. If that sounds familiar, it s worth reading on. At Hedges, our people are: • Empowered (your voice genuinely shapes the business) • Valued as strategic contributors, not gatekeepers • Trusted to balance compliance with commerciality • Challenged in a progressive, forward-thinking firm • Supported with modern systems and processes • Accelerated in their development • Rewarded properly - including profit share Fancy a confidential coffee and chat (virtual or otherwise)? Ok, back to being different We may have a 235-year heritage as a Private Client Legal Practice , but that doesn't mean we're a stale, dull & oppressive law firm like so many others. No chance. Whilst we love and embrace our heritage and history, we ve evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to Oxfordshire & The Cotswolds". Last year was our biggest revenue year yet, and we have ambitious and exciting plans for the future - there's still so much to do and achieve, and we're not happy unless we're pushing boundaries So, how about you come and be a part of our future and us a part of yours? The Role at a Glance Solicitor / Risk & Compliance Lead Hybrid Working 3 Days Per Week Competitive Salary Plus: Extensive Benefits Including Company Profit Share Reporting to: Managing Director Why this role matters As Head of Risk & Compliance , you ll play a key role in shaping how the firm operates, grows, and protects its reputation. This isn t about maintaining the status quo. It s about building robust, intelligent, commercially aware frameworks that enable the firm to thrive. About the role Your role will centre on identifying and mitigating risk across the business, ensuring that robust, effective policies and procedures are not only in place but consistently followed. You ll act as a key compliance advisor to the firm, providing guidance that balances regulatory requirements with commercial awareness. You will oversee AML and KYC processes, take on COLP responsibilities, and manage all aspects of data protection and GDPR compliance. Regular file reviews and regulatory audits will form part of your remit, alongside handling complaints and claims with professionalism and care. In addition, you ll manage CQS and panel memberships, deliver training to staff on risk and compliance matters, and play a key role in supporting the firm s Professional Indemnity renewal process. About you You re not just technically strong you re someone who can engage, influence and lead. • Qualified Solicitor - likely 5+ years PQE • Strong experience in Risk & Compliance within a legal environment • Deep understanding of legal and regulatory obligations • Commercially aware with a pragmatic approach • Excellent communication and stakeholder engagement skills • Confident advising at all levels of the business • Strong IT skills and openness to innovation • Engaging, approachable and a natural people person • Detail-oriented with strong analytical skills • Positive, proactive and solutions-focused • Calm under pressure and able to meet deadlines • A true team player who supports colleagues • Always looking to improve systems and ways of working Benefits • 25/28 days annual leave (pro rata) plus statutory holidays • Life Insurance • Company pension • Profit sharing • Salary sacrifice options • Paperless technology to make your life easier • Coaching & personal development • A genuinely people-first culture • High calibre, supportive team The Bigger Picture We have ambitious plans, exciting growth ahead, and a clear vision for the future. And we re looking for someone who wants to be part of that journey. If you re ready to move from being a compliance function to being a strategic leader and business owner Let s start with a confidential coffee and an honest conversation. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
The title might look familiar but life at Hedges is anything but. We know the challenges that come with risk and compliance roles in legal practice - firefighting, box-ticking, outdated systems, and being brought in after decisions are made. That s not how we do things. At Hedges Law , we ve reimagined the traditional model by putting decisions in the hands of the people who actually drive the business forward - including those who protect it. Here, risk and compliance isn t a back-office function - it s a strategic voice at the table, shaping decisions, policies and safeguards alongside people who are genuinely invested in the firm s long-term success. And as one of the UK s most progressive law firms, you won t just advise the business, you ll profit from success - no waiting around for a Financial Freedom Day that may never come. We also understand what drives experienced Solicitor / Lawyers and how frustrating it can be to feel undervalued, brought in too late to influence decisions, stuck enforcing outdated processes, or held back by slow-moving leadership and limited commercial input. If that sounds familiar, it s worth reading on. At Hedges, our people are: • Empowered (your voice genuinely shapes the business) • Valued as strategic contributors, not gatekeepers • Trusted to balance compliance with commerciality • Challenged in a progressive, forward-thinking firm • Supported with modern systems and processes • Accelerated in their development • Rewarded properly - including profit share Fancy a confidential coffee and chat (virtual or otherwise)? Ok, back to being different We may have a 235-year heritage as a Private Client Legal Practice , but that doesn't mean we're a stale, dull & oppressive law firm like so many others. No chance. Whilst we love and embrace our heritage and history, we ve evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to Oxfordshire & The Cotswolds". Last year was our biggest revenue year yet, and we have ambitious and exciting plans for the future - there's still so much to do and achieve, and we're not happy unless we're pushing boundaries So, how about you come and be a part of our future and us a part of yours? The Role at a Glance Solicitor / Risk & Compliance Lead Hybrid Working 3 Days Per Week Competitive Salary Plus: Extensive Benefits Including Company Profit Share Reporting to: Managing Director Why this role matters As Head of Risk & Compliance , you ll play a key role in shaping how the firm operates, grows, and protects its reputation. This isn t about maintaining the status quo. It s about building robust, intelligent, commercially aware frameworks that enable the firm to thrive. About the role Your role will centre on identifying and mitigating risk across the business, ensuring that robust, effective policies and procedures are not only in place but consistently followed. You ll act as a key compliance advisor to the firm, providing guidance that balances regulatory requirements with commercial awareness. You will oversee AML and KYC processes, take on COLP responsibilities, and manage all aspects of data protection and GDPR compliance. Regular file reviews and regulatory audits will form part of your remit, alongside handling complaints and claims with professionalism and care. In addition, you ll manage CQS and panel memberships, deliver training to staff on risk and compliance matters, and play a key role in supporting the firm s Professional Indemnity renewal process. About you You re not just technically strong you re someone who can engage, influence and lead. • Qualified Solicitor - likely 5+ years PQE • Strong experience in Risk & Compliance within a legal environment • Deep understanding of legal and regulatory obligations • Commercially aware with a pragmatic approach • Excellent communication and stakeholder engagement skills • Confident advising at all levels of the business • Strong IT skills and openness to innovation • Engaging, approachable and a natural people person • Detail-oriented with strong analytical skills • Positive, proactive and solutions-focused • Calm under pressure and able to meet deadlines • A true team player who supports colleagues • Always looking to improve systems and ways of working Benefits • 25/28 days annual leave (pro rata) plus statutory holidays • Life Insurance • Company pension • Profit sharing • Salary sacrifice options • Paperless technology to make your life easier • Coaching & personal development • A genuinely people-first culture • High calibre, supportive team The Bigger Picture We have ambitious plans, exciting growth ahead, and a clear vision for the future. And we re looking for someone who wants to be part of that journey. If you re ready to move from being a compliance function to being a strategic leader and business owner Let s start with a confidential coffee and an honest conversation. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 16, 2026
Full time
The title might look familiar but life at Hedges is anything but. We know the challenges that come with risk and compliance roles in legal practice - firefighting, box-ticking, outdated systems, and being brought in after decisions are made. That s not how we do things. At Hedges Law , we ve reimagined the traditional model by putting decisions in the hands of the people who actually drive the business forward - including those who protect it. Here, risk and compliance isn t a back-office function - it s a strategic voice at the table, shaping decisions, policies and safeguards alongside people who are genuinely invested in the firm s long-term success. And as one of the UK s most progressive law firms, you won t just advise the business, you ll profit from success - no waiting around for a Financial Freedom Day that may never come. We also understand what drives experienced Solicitor / Lawyers and how frustrating it can be to feel undervalued, brought in too late to influence decisions, stuck enforcing outdated processes, or held back by slow-moving leadership and limited commercial input. If that sounds familiar, it s worth reading on. At Hedges, our people are: • Empowered (your voice genuinely shapes the business) • Valued as strategic contributors, not gatekeepers • Trusted to balance compliance with commerciality • Challenged in a progressive, forward-thinking firm • Supported with modern systems and processes • Accelerated in their development • Rewarded properly - including profit share Fancy a confidential coffee and chat (virtual or otherwise)? Ok, back to being different We may have a 235-year heritage as a Private Client Legal Practice , but that doesn't mean we're a stale, dull & oppressive law firm like so many others. No chance. Whilst we love and embrace our heritage and history, we ve evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to Oxfordshire & The Cotswolds". Last year was our biggest revenue year yet, and we have ambitious and exciting plans for the future - there's still so much to do and achieve, and we're not happy unless we're pushing boundaries So, how about you come and be a part of our future and us a part of yours? The Role at a Glance Solicitor / Risk & Compliance Lead Hybrid Working 3 Days Per Week Competitive Salary Plus: Extensive Benefits Including Company Profit Share Reporting to: Managing Director Why this role matters As Head of Risk & Compliance , you ll play a key role in shaping how the firm operates, grows, and protects its reputation. This isn t about maintaining the status quo. It s about building robust, intelligent, commercially aware frameworks that enable the firm to thrive. About the role Your role will centre on identifying and mitigating risk across the business, ensuring that robust, effective policies and procedures are not only in place but consistently followed. You ll act as a key compliance advisor to the firm, providing guidance that balances regulatory requirements with commercial awareness. You will oversee AML and KYC processes, take on COLP responsibilities, and manage all aspects of data protection and GDPR compliance. Regular file reviews and regulatory audits will form part of your remit, alongside handling complaints and claims with professionalism and care. In addition, you ll manage CQS and panel memberships, deliver training to staff on risk and compliance matters, and play a key role in supporting the firm s Professional Indemnity renewal process. About you You re not just technically strong you re someone who can engage, influence and lead. • Qualified Solicitor - likely 5+ years PQE • Strong experience in Risk & Compliance within a legal environment • Deep understanding of legal and regulatory obligations • Commercially aware with a pragmatic approach • Excellent communication and stakeholder engagement skills • Confident advising at all levels of the business • Strong IT skills and openness to innovation • Engaging, approachable and a natural people person • Detail-oriented with strong analytical skills • Positive, proactive and solutions-focused • Calm under pressure and able to meet deadlines • A true team player who supports colleagues • Always looking to improve systems and ways of working Benefits • 25/28 days annual leave (pro rata) plus statutory holidays • Life Insurance • Company pension • Profit sharing • Salary sacrifice options • Paperless technology to make your life easier • Coaching & personal development • A genuinely people-first culture • High calibre, supportive team The Bigger Picture We have ambitious plans, exciting growth ahead, and a clear vision for the future. And we re looking for someone who wants to be part of that journey. If you re ready to move from being a compliance function to being a strategic leader and business owner Let s start with a confidential coffee and an honest conversation. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Head of AI & Automation Hybrid: 1-2 days per week in the office (North West) Permanent Paying up to 100k + bonus + bens Experis are partnering with a large, well-established organisation as they continue to accelerate their digital and operational transformation agenda. We are supporting them in the search for an experienced AI and Automation Lead to own and deliver a multi-year strategy focused on leveraging artificial intelligence and automation across their operations. This is a high-impact leadership role, responsible for shaping AI adoption across support centre and knowledge worker environments, with a focus on improving productivity, reducing cost, and enhancing customer experience. What You'll Be Doing Defining and owning the organisation's AI and automation strategy, aligned to wider digital transformation goals Identifying, prioritising, and delivering high-value AI use cases across operations and support functions Leading the end-to-end delivery of AI solutions from proof of concept through to production Building, scaling, and developing a small in-house AI engineering capability Driving adoption of AI solutions (e.g. chatbots, intelligent document processing, workflow automation, predictive analytics) into day-to-day business processes Acting as a trusted advisor to senior stakeholders, translating AI opportunities into tangible business outcomes Managing third-party vendors and delivery partners, ensuring quality, value, and alignment to outcomes Establishing AI governance frameworks, covering data ethics, model performance, and responsible AI usage Defining and tracking ROI and success metrics across AI initiatives Leading training and change initiatives to embed AI across the workforce Experience Required Proven experience leading AI, machine learning, or intelligent automation initiatives in a mid-to-large organisation Strong hands-on knowledge of generative AI (LLMs, RAG architectures) and/or agentic AI frameworks Experience building or scaling AI / data science teams Track record of delivering AI solutions into production environments, not just proof of concept Experience working with cloud platforms (Azure, AWS or GCP) Exposure to vendor-led delivery models and partner ecosystems Strong understanding of data governance, AI ethics, and responsible AI principles Experience in customer operations / contact centre environments would be highly advantageous Excellent stakeholder management skills, with the ability to influence at senior level and communicate complex ideas clearly If you'd like to learn more, please contact Jacob Ferdinand at
May 16, 2026
Full time
Head of AI & Automation Hybrid: 1-2 days per week in the office (North West) Permanent Paying up to 100k + bonus + bens Experis are partnering with a large, well-established organisation as they continue to accelerate their digital and operational transformation agenda. We are supporting them in the search for an experienced AI and Automation Lead to own and deliver a multi-year strategy focused on leveraging artificial intelligence and automation across their operations. This is a high-impact leadership role, responsible for shaping AI adoption across support centre and knowledge worker environments, with a focus on improving productivity, reducing cost, and enhancing customer experience. What You'll Be Doing Defining and owning the organisation's AI and automation strategy, aligned to wider digital transformation goals Identifying, prioritising, and delivering high-value AI use cases across operations and support functions Leading the end-to-end delivery of AI solutions from proof of concept through to production Building, scaling, and developing a small in-house AI engineering capability Driving adoption of AI solutions (e.g. chatbots, intelligent document processing, workflow automation, predictive analytics) into day-to-day business processes Acting as a trusted advisor to senior stakeholders, translating AI opportunities into tangible business outcomes Managing third-party vendors and delivery partners, ensuring quality, value, and alignment to outcomes Establishing AI governance frameworks, covering data ethics, model performance, and responsible AI usage Defining and tracking ROI and success metrics across AI initiatives Leading training and change initiatives to embed AI across the workforce Experience Required Proven experience leading AI, machine learning, or intelligent automation initiatives in a mid-to-large organisation Strong hands-on knowledge of generative AI (LLMs, RAG architectures) and/or agentic AI frameworks Experience building or scaling AI / data science teams Track record of delivering AI solutions into production environments, not just proof of concept Experience working with cloud platforms (Azure, AWS or GCP) Exposure to vendor-led delivery models and partner ecosystems Strong understanding of data governance, AI ethics, and responsible AI principles Experience in customer operations / contact centre environments would be highly advantageous Excellent stakeholder management skills, with the ability to influence at senior level and communicate complex ideas clearly If you'd like to learn more, please contact Jacob Ferdinand at
A growing and ambitious accountancy firm is seeking a Client Manager to join its expanding team, at an office commutable from Mansfield, Sutton-in-Ashfield, Nottingham, Kirkby-in-Ashfield, Hucknall and the surrounding areas. The firm is currently going through a period of growth and has built a strong reputation for delivering a highly personal, proactive service to SMEs and owner-managed businesses locally. Significant investment is now to be made, which could benefit the individual who joins this practice, as they continue to expand. This is an excellent opportunity for an experienced Client Manager to join a forward-thinking firm at an exciting stage of growth. The role offers genuine flexibility, autonomy, and the chance to play a key role in shaping the future direction of the business. The successful Client Manager will take full responsibility for a portfolio of clients, acting as their primary point of contact and providing ongoing business and accounting advice. The role will also involve reviewing work produced by the accounts team, supporting staff development, onboarding new clients, and assisting with technical queries and advisory work. Key responsibilities include: Managing a portfolio of SME and owner-managed business clients Acting as the main point of contact for client queries and advice Reviewing accounts and compliance work prepared by the wider team Supporting and developing junior staff members Meeting prospective clients and leading onboarding processes Handling technical queries and advisory assignments Supporting the continued growth and development of the practice The role can be tailored around the successful individual's strengths and career aspirations, with a greater focus on client management, leadership, and business development rather than hands-on compliance work. The firm also offers highly flexible working arrangements, including hybrid and remote working options, alongside discussions around the introduction of compressed working hours. This is a fantastic opportunity for a Client Manager seeking a long-term career move within a modern and entrepreneurial accountancy practice with ambitious growth plans.
May 16, 2026
Full time
A growing and ambitious accountancy firm is seeking a Client Manager to join its expanding team, at an office commutable from Mansfield, Sutton-in-Ashfield, Nottingham, Kirkby-in-Ashfield, Hucknall and the surrounding areas. The firm is currently going through a period of growth and has built a strong reputation for delivering a highly personal, proactive service to SMEs and owner-managed businesses locally. Significant investment is now to be made, which could benefit the individual who joins this practice, as they continue to expand. This is an excellent opportunity for an experienced Client Manager to join a forward-thinking firm at an exciting stage of growth. The role offers genuine flexibility, autonomy, and the chance to play a key role in shaping the future direction of the business. The successful Client Manager will take full responsibility for a portfolio of clients, acting as their primary point of contact and providing ongoing business and accounting advice. The role will also involve reviewing work produced by the accounts team, supporting staff development, onboarding new clients, and assisting with technical queries and advisory work. Key responsibilities include: Managing a portfolio of SME and owner-managed business clients Acting as the main point of contact for client queries and advice Reviewing accounts and compliance work prepared by the wider team Supporting and developing junior staff members Meeting prospective clients and leading onboarding processes Handling technical queries and advisory assignments Supporting the continued growth and development of the practice The role can be tailored around the successful individual's strengths and career aspirations, with a greater focus on client management, leadership, and business development rather than hands-on compliance work. The firm also offers highly flexible working arrangements, including hybrid and remote working options, alongside discussions around the introduction of compressed working hours. This is a fantastic opportunity for a Client Manager seeking a long-term career move within a modern and entrepreneurial accountancy practice with ambitious growth plans.
HAYS - UK Payroll Director - Permanent position in any Northwest or London office location - Hybrid Your new company HAYS are excited to bring you this senior position for a top accounting firm, As the National Payroll Director, you will provide strategic leadership and operational oversight of the firm's Payroll Services function across the UK. This includes responsibility for multiple regional payroll teams, as well as the governance and performance of both onshore and offshore delivery centres. The role ensures excellence in service delivery, compliance with UK legislation, and supports continued growth in a fast-paced, high-volume environment within a top 10 accounting firm. This position requires a commercially minded leader with deep technical payroll expertise, strong people leadership skills, and a proven ability to drive transformation, standardisation and operational efficiency across complex, multisite teams. Your new role Strategic Leadership & Governance Develop and deliver the national payroll strategy for the UK, aligned with the firm's wider outsourcing and advisory objectives. Set consistent standards, controls, and best-practice frameworks across all payroll locations and service lines. Ensure operational resilience, incorporating business continuity planning and appropriate risk management. Lead large-scale transformation programmes, including technology modernisation, automation, and process optimisation. Operational Management Oversee day-to-day operations for high-volume and complex payroll portfolios across multiple sectors. Manage performance across onshore and offshore teams, ensuring accuracy, timeliness, and adherence to SLAs. Ensure compliance with all statutory and legislative requirements for the UK, including HMRC, pensions, and industry-specific requirements. Drive continuous improvement and standardisation across workflows, tools, and delivery centres. Client Leadership & Commercial Growth Act as senior escalation point for key national clients, including resolving high-risk issues. Implement new clients and upgrade payroll systems Support business development activity, including pitches, proposals, and pricing strategies. Identify opportunities to expand the payroll offering, cross-sell wider services, and enhance client value. Provide technical insight and thought leadership to internal and external stakeholders. People Leadership Lead, inspire, and mentor a diverse workforce of payroll managers, team leaders, and specialists across multiple sites. Ensure effective workforce planning, succession planning, and capability development across the function. Foster a collaborative, high-performance culture focused on quality, compliance, and exceptional service. Oversee performance management, skills development, and continuous professional learning. What you'll need to succeed Essential Proven experience in a senior payroll leadership role within a large accounting firm, BPO, or complex multisite organisation. Deep technical understanding of UK payroll legislation, compliance, and best practice. Experience managing large teams across multiple locations, including offshore delivery. Demonstrable track record of delivering operational transformation and process improvement. Strong commercial acumen and experience in supporting revenue growth and client development. Excellent stakeholder management skills, with the ability to influence senior leaders and new/existing clients Highly numerate, analytical, and confident working with KPIs, SLAs, and operational metrics. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 16, 2026
Full time
HAYS - UK Payroll Director - Permanent position in any Northwest or London office location - Hybrid Your new company HAYS are excited to bring you this senior position for a top accounting firm, As the National Payroll Director, you will provide strategic leadership and operational oversight of the firm's Payroll Services function across the UK. This includes responsibility for multiple regional payroll teams, as well as the governance and performance of both onshore and offshore delivery centres. The role ensures excellence in service delivery, compliance with UK legislation, and supports continued growth in a fast-paced, high-volume environment within a top 10 accounting firm. This position requires a commercially minded leader with deep technical payroll expertise, strong people leadership skills, and a proven ability to drive transformation, standardisation and operational efficiency across complex, multisite teams. Your new role Strategic Leadership & Governance Develop and deliver the national payroll strategy for the UK, aligned with the firm's wider outsourcing and advisory objectives. Set consistent standards, controls, and best-practice frameworks across all payroll locations and service lines. Ensure operational resilience, incorporating business continuity planning and appropriate risk management. Lead large-scale transformation programmes, including technology modernisation, automation, and process optimisation. Operational Management Oversee day-to-day operations for high-volume and complex payroll portfolios across multiple sectors. Manage performance across onshore and offshore teams, ensuring accuracy, timeliness, and adherence to SLAs. Ensure compliance with all statutory and legislative requirements for the UK, including HMRC, pensions, and industry-specific requirements. Drive continuous improvement and standardisation across workflows, tools, and delivery centres. Client Leadership & Commercial Growth Act as senior escalation point for key national clients, including resolving high-risk issues. Implement new clients and upgrade payroll systems Support business development activity, including pitches, proposals, and pricing strategies. Identify opportunities to expand the payroll offering, cross-sell wider services, and enhance client value. Provide technical insight and thought leadership to internal and external stakeholders. People Leadership Lead, inspire, and mentor a diverse workforce of payroll managers, team leaders, and specialists across multiple sites. Ensure effective workforce planning, succession planning, and capability development across the function. Foster a collaborative, high-performance culture focused on quality, compliance, and exceptional service. Oversee performance management, skills development, and continuous professional learning. What you'll need to succeed Essential Proven experience in a senior payroll leadership role within a large accounting firm, BPO, or complex multisite organisation. Deep technical understanding of UK payroll legislation, compliance, and best practice. Experience managing large teams across multiple locations, including offshore delivery. Demonstrable track record of delivering operational transformation and process improvement. Strong commercial acumen and experience in supporting revenue growth and client development. Excellent stakeholder management skills, with the ability to influence senior leaders and new/existing clients Highly numerate, analytical, and confident working with KPIs, SLAs, and operational metrics. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: TBC Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
May 16, 2026
Full time
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: TBC Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Role Title: Customer Enquiries Handler Contract Length: 12 Months Engagement Type: Umbrella or PAYE Location: Hybrid, predominantly remote - must be commutable to Birmingham (ALL KPMG UK CONTRACTORS MUST RESIDE AND HAVE PROOF OF RIGHTS TO WORK IN THE UK) Role Purpose This role will form part of our General Enquiries team within the Motor Finance remediation programme. This team are the key point of contact for customers throughout the review process, and this role will be the initial liaison point of contact for customers affected by motor finance remediation. You will interact with customers via receiving inbound calls. An important aspect of this role will be accurately capturing customer details and responding accordingly. You will also be required to support some payment administration processes and perform tasks in line with Service Level Agreements (SLAs). Deliverables Conducting inbound 'first contact' calls with customers, maintaining call control and objection handling. Accurate data entry and processing. All calls/tasks handled in line with agreed Service Level Agreements (SLAs). Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for calls where required. Identify vulnerable customers and escalate where required as per policy. Ensure Information Security risks are effectively managed in line with client and KPMG expectations. Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested. Ensure quality is embedded within all work completed. Understand the end-to-end process and develop strong knowledge of admin and telephony processes. Essential Experience Inbound call experience, building relationships and delivering excellent customer service. Working knowledge of MS office- Excel, Word and Outlook. Good administrative ability and accuracy in capturing customer information. Articulate in both written and verbal communication with the ability to take high quality written notes to summarise customer calls. Identification of vulnerable customers. Rapport building with customers. Desirable Experience Experience of working in a financial services environment. Proven experience of working with multiple systems. Previous experience working within set business timelines and meeting Key Performance Indicators (KPIs). KPMG Overview KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.
May 16, 2026
Contractor
Role Title: Customer Enquiries Handler Contract Length: 12 Months Engagement Type: Umbrella or PAYE Location: Hybrid, predominantly remote - must be commutable to Birmingham (ALL KPMG UK CONTRACTORS MUST RESIDE AND HAVE PROOF OF RIGHTS TO WORK IN THE UK) Role Purpose This role will form part of our General Enquiries team within the Motor Finance remediation programme. This team are the key point of contact for customers throughout the review process, and this role will be the initial liaison point of contact for customers affected by motor finance remediation. You will interact with customers via receiving inbound calls. An important aspect of this role will be accurately capturing customer details and responding accordingly. You will also be required to support some payment administration processes and perform tasks in line with Service Level Agreements (SLAs). Deliverables Conducting inbound 'first contact' calls with customers, maintaining call control and objection handling. Accurate data entry and processing. All calls/tasks handled in line with agreed Service Level Agreements (SLAs). Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for calls where required. Identify vulnerable customers and escalate where required as per policy. Ensure Information Security risks are effectively managed in line with client and KPMG expectations. Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested. Ensure quality is embedded within all work completed. Understand the end-to-end process and develop strong knowledge of admin and telephony processes. Essential Experience Inbound call experience, building relationships and delivering excellent customer service. Working knowledge of MS office- Excel, Word and Outlook. Good administrative ability and accuracy in capturing customer information. Articulate in both written and verbal communication with the ability to take high quality written notes to summarise customer calls. Identification of vulnerable customers. Rapport building with customers. Desirable Experience Experience of working in a financial services environment. Proven experience of working with multiple systems. Previous experience working within set business timelines and meeting Key Performance Indicators (KPIs). KPMG Overview KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.
Customer Service Advisor Red is excited to be recruiting for a Customer Service Advisor to join one of the South Wests largest independent insurance brokers. This position is located in Bristol City Centre, with hybrid working options available after the probation period. The salary for this position is up to 28,000 per annum. The ideal candidate must be willing to study and pass an exam to gain a professional insurance qualification. Benefits and Package for a Customer Service Advisor: Salary: Up to 28,000 per annum (DOE) Hours: Monday - Friday, 9am - 5pm Contract Type: Permanent Location: Bristol City Centre Hybrid working options available after the 6-month probation period (3 days in the office, 2 days at home) 23 days holiday + bank holidays Key Responsibilities of a Customer Service Advisor: Conduct a high volume of outbound calls to follow up on digital leads, provide quotations, and secure new business Manage and support the day-to-day operations of digital schemes, ensuring accuracy and consistency across platforms Act as a key point of contact for clients-advising on cover, handling queries, and maintaining excellent relationships Coordinate with insurers and underwriters to manage scheme amendments, referrals, and product development Work alongside underwriting and marketing teams to maximise lead generation and campaign effectiveness Test and update online quote journeys and ensure accurate product information across systems and customer touchpoints Analyse data on scheme performance, sales conversion, and client feedback to suggest improvements Ensure compliance with FCA guidelines, GDPR, and internal standards at all times Support with User Acceptance Testing (UAT) for new or updated digital schemes Prepare reports and updates for internal stakeholders on scheme uptake, customer engagement, and sales pipeline Key Skill and Experience of a Customer Service Advsior: Essential : Experience of outbound calling or telesales Confident communicator with excellent verbal and written skills Strong organisational skills with the ability to juggle multiple schemes and priorities Client-first approach with the ability to build rapport Desirable: Previous experience managing digital or specialist insurance schemes Working knowledge of FCA regulatory requirements in relation to insurance sales If you are interested in this position, please apply now! Red Recruitment (Agency)
May 16, 2026
Full time
Customer Service Advisor Red is excited to be recruiting for a Customer Service Advisor to join one of the South Wests largest independent insurance brokers. This position is located in Bristol City Centre, with hybrid working options available after the probation period. The salary for this position is up to 28,000 per annum. The ideal candidate must be willing to study and pass an exam to gain a professional insurance qualification. Benefits and Package for a Customer Service Advisor: Salary: Up to 28,000 per annum (DOE) Hours: Monday - Friday, 9am - 5pm Contract Type: Permanent Location: Bristol City Centre Hybrid working options available after the 6-month probation period (3 days in the office, 2 days at home) 23 days holiday + bank holidays Key Responsibilities of a Customer Service Advisor: Conduct a high volume of outbound calls to follow up on digital leads, provide quotations, and secure new business Manage and support the day-to-day operations of digital schemes, ensuring accuracy and consistency across platforms Act as a key point of contact for clients-advising on cover, handling queries, and maintaining excellent relationships Coordinate with insurers and underwriters to manage scheme amendments, referrals, and product development Work alongside underwriting and marketing teams to maximise lead generation and campaign effectiveness Test and update online quote journeys and ensure accurate product information across systems and customer touchpoints Analyse data on scheme performance, sales conversion, and client feedback to suggest improvements Ensure compliance with FCA guidelines, GDPR, and internal standards at all times Support with User Acceptance Testing (UAT) for new or updated digital schemes Prepare reports and updates for internal stakeholders on scheme uptake, customer engagement, and sales pipeline Key Skill and Experience of a Customer Service Advsior: Essential : Experience of outbound calling or telesales Confident communicator with excellent verbal and written skills Strong organisational skills with the ability to juggle multiple schemes and priorities Client-first approach with the ability to build rapport Desirable: Previous experience managing digital or specialist insurance schemes Working knowledge of FCA regulatory requirements in relation to insurance sales If you are interested in this position, please apply now! Red Recruitment (Agency)
Business tax - Advisory - Transactions - Top 4 Firm - Manager Your new company Hays are thrilled to be representing a global top 4 firm for the role of tax manager specialising in business tax, advisory and transactions. This is a top employer globally and is a fantastic opportunity for a candidate who wishes to build their tax career towards its pinnacle. Dealing with local clients and no travel involved this role is not to be missed. Fantastic city centre office space with hybrid working means this role offers not only a supreme office environment but with all the flexibility and benefits that working from home can make to your life. Your new role Manage the successful delivery of Business Tax Advisory Services for Tax Advisory projects ensuring technical excellence and a practical/business-driven approach Build and maintain tax relationships with clients and provide exceptional client service. A key expectation will be well-project-managed service with high-quality deliverables that demonstrates that value has been provided to the client Build relationships within the firm to support the identification of opportunities and provide deep specialist assistance to clients. A significant contribution to winning new work by proactively managing existing clients and targeting/building relationships in the business community to win projects for new clients. Responsible for providing coaching and support to more junior members of the team to support them on client and project work and through personal development. What you'll need to succeed Skills and attributes for success This role requires strong client relationship-building abilities, confidence, and skills to win and retain work. You'll also play an important role in managing our team as well as mentoring them along the way as they develop their skills and careers - a highly rewarding feat for you. To qualify, you must have Experienced Corporate Tax manager with UK Corporate Tax experience for this role. Experience working on business tax advisory projects including business restructuring and reorganisation projects, tax due diligence, and tax structuring projects for corporate acquisitions. A solid UK corporate tax compliance background and experience in international tax matters are also preferable. Up-to-date knowledge of changes in the tax environment (BEPS, CBCR, etc) Proven track record for business development on existing clients and 'cold' targets We are looking for individuals with a transformative mindset, people who can see past what we do today and dream up what we could do tomorrow. What you'll get in return Flexible working options are available. We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers, and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for whom you are and empowered to use your voice to help others find theirs. What you need to do now. Please send your CV to mailto: or call If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 16, 2026
Full time
Business tax - Advisory - Transactions - Top 4 Firm - Manager Your new company Hays are thrilled to be representing a global top 4 firm for the role of tax manager specialising in business tax, advisory and transactions. This is a top employer globally and is a fantastic opportunity for a candidate who wishes to build their tax career towards its pinnacle. Dealing with local clients and no travel involved this role is not to be missed. Fantastic city centre office space with hybrid working means this role offers not only a supreme office environment but with all the flexibility and benefits that working from home can make to your life. Your new role Manage the successful delivery of Business Tax Advisory Services for Tax Advisory projects ensuring technical excellence and a practical/business-driven approach Build and maintain tax relationships with clients and provide exceptional client service. A key expectation will be well-project-managed service with high-quality deliverables that demonstrates that value has been provided to the client Build relationships within the firm to support the identification of opportunities and provide deep specialist assistance to clients. A significant contribution to winning new work by proactively managing existing clients and targeting/building relationships in the business community to win projects for new clients. Responsible for providing coaching and support to more junior members of the team to support them on client and project work and through personal development. What you'll need to succeed Skills and attributes for success This role requires strong client relationship-building abilities, confidence, and skills to win and retain work. You'll also play an important role in managing our team as well as mentoring them along the way as they develop their skills and careers - a highly rewarding feat for you. To qualify, you must have Experienced Corporate Tax manager with UK Corporate Tax experience for this role. Experience working on business tax advisory projects including business restructuring and reorganisation projects, tax due diligence, and tax structuring projects for corporate acquisitions. A solid UK corporate tax compliance background and experience in international tax matters are also preferable. Up-to-date knowledge of changes in the tax environment (BEPS, CBCR, etc) Proven track record for business development on existing clients and 'cold' targets We are looking for individuals with a transformative mindset, people who can see past what we do today and dream up what we could do tomorrow. What you'll get in return Flexible working options are available. We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers, and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for whom you are and empowered to use your voice to help others find theirs. What you need to do now. Please send your CV to mailto: or call If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
JOB TITLE: Customer Service Advisor PAY: £14.40p/hr LOCATION: Newport - Tredegar Park moving to Cardiff from September 2026 HOURS : Full Time, 35 hours per week WORKING PATTERN : Our work style is hybrid, which involves spending at least 2 days per week, or 40% of our time, in our office in Newport. We'll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm) and weekend working, Sat 9-5 and Sun 11-4pm on a rotational basis. The first 3 months will be 100% office based. Please that from September we will be moving into our new, modern office in Cardiff where you will be required to spend two days per week or 40% of your work time. START DATE : 22 June 2026 CONTRACT: 6 months About this opportunity Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them. We're currently looking for people who care about customers to join our contact centre teams supporting our Lex Auto lease brand. As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome. Day to day, you'll be: Delivering outstanding customer experiences through various communication channels. Multi-tasking between telephony and queue-based work. Problem-solving, being creative with solutions and pay excellent attention to the details. Playing a role in educating our customers about our products. Pro-active in your approach to personal development and learning. Why Lloyds Banking Group? Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. What you'll need Solid communication and listening skills including a friendly telephone manner. Honest, hardworking, and genuine. Caring about helping people with their queries. The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help. The commitment to deliver on your promises and go above and beyond for people. You will need to be competent in using Microsoft applications. Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn't essential. About working for us Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
May 16, 2026
Seasonal
JOB TITLE: Customer Service Advisor PAY: £14.40p/hr LOCATION: Newport - Tredegar Park moving to Cardiff from September 2026 HOURS : Full Time, 35 hours per week WORKING PATTERN : Our work style is hybrid, which involves spending at least 2 days per week, or 40% of our time, in our office in Newport. We'll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm) and weekend working, Sat 9-5 and Sun 11-4pm on a rotational basis. The first 3 months will be 100% office based. Please that from September we will be moving into our new, modern office in Cardiff where you will be required to spend two days per week or 40% of your work time. START DATE : 22 June 2026 CONTRACT: 6 months About this opportunity Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them. We're currently looking for people who care about customers to join our contact centre teams supporting our Lex Auto lease brand. As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome. Day to day, you'll be: Delivering outstanding customer experiences through various communication channels. Multi-tasking between telephony and queue-based work. Problem-solving, being creative with solutions and pay excellent attention to the details. Playing a role in educating our customers about our products. Pro-active in your approach to personal development and learning. Why Lloyds Banking Group? Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. What you'll need Solid communication and listening skills including a friendly telephone manner. Honest, hardworking, and genuine. Caring about helping people with their queries. The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help. The commitment to deliver on your promises and go above and beyond for people. You will need to be competent in using Microsoft applications. Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn't essential. About working for us Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
The title might look familiar but life at Hedges is anything but. We know the challenges that come with risk and compliance roles in legal practice - firefighting, box-ticking, outdated systems, and being brought in after decisions are made. That s not how we do things. At Hedges Law , we ve reimagined the traditional model by putting decisions in the hands of the people who actually drive the business forward - including those who protect it. Here, risk and compliance isn t a back-office function - it s a strategic voice at the table, shaping decisions, policies and safeguards alongside people who are genuinely invested in the firm s long-term success. And as one of the UK s most progressive law firms, you won t just advise the business, you ll profit from success - no waiting around for a Financial Freedom Day that may never come. We also understand what drives experienced Solicitor / Lawyers and how frustrating it can be to feel undervalued, brought in too late to influence decisions, stuck enforcing outdated processes, or held back by slow-moving leadership and limited commercial input. If that sounds familiar, it s worth reading on. At Hedges, our people are: • Empowered (your voice genuinely shapes the business) • Valued as strategic contributors, not gatekeepers • Trusted to balance compliance with commerciality • Challenged in a progressive, forward-thinking firm • Supported with modern systems and processes • Accelerated in their development • Rewarded properly - including profit share Fancy a confidential coffee and chat (virtual or otherwise)? Ok, back to being different We may have a 235-year heritage as a Private Client Legal Practice , but that doesn't mean we're a stale, dull & oppressive law firm like so many others. No chance. Whilst we love and embrace our heritage and history, we ve evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to Oxfordshire & The Cotswolds". Last year was our biggest revenue year yet, and we have ambitious and exciting plans for the future - there's still so much to do and achieve, and we're not happy unless we're pushing boundaries So, how about you come and be a part of our future and us a part of yours? The Role at a Glance Solicitor / Risk & Compliance Lead Hybrid Working 3 Days Per Week Competitive Salary Plus: Extensive Benefits Including Company Profit Share Reporting to: Managing Director Why this role matters As Head of Risk & Compliance , you ll play a key role in shaping how the firm operates, grows, and protects its reputation. This isn t about maintaining the status quo. It s about building robust, intelligent, commercially aware frameworks that enable the firm to thrive. About the role Your role will centre on identifying and mitigating risk across the business, ensuring that robust, effective policies and procedures are not only in place but consistently followed. You ll act as a key compliance advisor to the firm, providing guidance that balances regulatory requirements with commercial awareness. You will oversee AML and KYC processes, take on COLP responsibilities, and manage all aspects of data protection and GDPR compliance. Regular file reviews and regulatory audits will form part of your remit, alongside handling complaints and claims with professionalism and care. In addition, you ll manage CQS and panel memberships, deliver training to staff on risk and compliance matters, and play a key role in supporting the firm s Professional Indemnity renewal process. About you You re not just technically strong you re someone who can engage, influence and lead. • Qualified Solicitor - likely 5+ years PQE • Strong experience in Risk & Compliance within a legal environment • Deep understanding of legal and regulatory obligations • Commercially aware with a pragmatic approach • Excellent communication and stakeholder engagement skills • Confident advising at all levels of the business • Strong IT skills and openness to innovation • Engaging, approachable and a natural people person • Detail-oriented with strong analytical skills • Positive, proactive and solutions-focused • Calm under pressure and able to meet deadlines • A true team player who supports colleagues • Always looking to improve systems and ways of working Benefits • 25/28 days annual leave (pro rata) plus statutory holidays • Life Insurance • Company pension • Profit sharing • Salary sacrifice options • Paperless technology to make your life easier • Coaching & personal development • A genuinely people-first culture • High calibre, supportive team The Bigger Picture We have ambitious plans, exciting growth ahead, and a clear vision for the future. And we re looking for someone who wants to be part of that journey. If you re ready to move from being a compliance function to being a strategic leader and business owner Let s start with a confidential coffee and an honest conversation. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 15, 2026
Full time
The title might look familiar but life at Hedges is anything but. We know the challenges that come with risk and compliance roles in legal practice - firefighting, box-ticking, outdated systems, and being brought in after decisions are made. That s not how we do things. At Hedges Law , we ve reimagined the traditional model by putting decisions in the hands of the people who actually drive the business forward - including those who protect it. Here, risk and compliance isn t a back-office function - it s a strategic voice at the table, shaping decisions, policies and safeguards alongside people who are genuinely invested in the firm s long-term success. And as one of the UK s most progressive law firms, you won t just advise the business, you ll profit from success - no waiting around for a Financial Freedom Day that may never come. We also understand what drives experienced Solicitor / Lawyers and how frustrating it can be to feel undervalued, brought in too late to influence decisions, stuck enforcing outdated processes, or held back by slow-moving leadership and limited commercial input. If that sounds familiar, it s worth reading on. At Hedges, our people are: • Empowered (your voice genuinely shapes the business) • Valued as strategic contributors, not gatekeepers • Trusted to balance compliance with commerciality • Challenged in a progressive, forward-thinking firm • Supported with modern systems and processes • Accelerated in their development • Rewarded properly - including profit share Fancy a confidential coffee and chat (virtual or otherwise)? Ok, back to being different We may have a 235-year heritage as a Private Client Legal Practice , but that doesn't mean we're a stale, dull & oppressive law firm like so many others. No chance. Whilst we love and embrace our heritage and history, we ve evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to Oxfordshire & The Cotswolds". Last year was our biggest revenue year yet, and we have ambitious and exciting plans for the future - there's still so much to do and achieve, and we're not happy unless we're pushing boundaries So, how about you come and be a part of our future and us a part of yours? The Role at a Glance Solicitor / Risk & Compliance Lead Hybrid Working 3 Days Per Week Competitive Salary Plus: Extensive Benefits Including Company Profit Share Reporting to: Managing Director Why this role matters As Head of Risk & Compliance , you ll play a key role in shaping how the firm operates, grows, and protects its reputation. This isn t about maintaining the status quo. It s about building robust, intelligent, commercially aware frameworks that enable the firm to thrive. About the role Your role will centre on identifying and mitigating risk across the business, ensuring that robust, effective policies and procedures are not only in place but consistently followed. You ll act as a key compliance advisor to the firm, providing guidance that balances regulatory requirements with commercial awareness. You will oversee AML and KYC processes, take on COLP responsibilities, and manage all aspects of data protection and GDPR compliance. Regular file reviews and regulatory audits will form part of your remit, alongside handling complaints and claims with professionalism and care. In addition, you ll manage CQS and panel memberships, deliver training to staff on risk and compliance matters, and play a key role in supporting the firm s Professional Indemnity renewal process. About you You re not just technically strong you re someone who can engage, influence and lead. • Qualified Solicitor - likely 5+ years PQE • Strong experience in Risk & Compliance within a legal environment • Deep understanding of legal and regulatory obligations • Commercially aware with a pragmatic approach • Excellent communication and stakeholder engagement skills • Confident advising at all levels of the business • Strong IT skills and openness to innovation • Engaging, approachable and a natural people person • Detail-oriented with strong analytical skills • Positive, proactive and solutions-focused • Calm under pressure and able to meet deadlines • A true team player who supports colleagues • Always looking to improve systems and ways of working Benefits • 25/28 days annual leave (pro rata) plus statutory holidays • Life Insurance • Company pension • Profit sharing • Salary sacrifice options • Paperless technology to make your life easier • Coaching & personal development • A genuinely people-first culture • High calibre, supportive team The Bigger Picture We have ambitious plans, exciting growth ahead, and a clear vision for the future. And we re looking for someone who wants to be part of that journey. If you re ready to move from being a compliance function to being a strategic leader and business owner Let s start with a confidential coffee and an honest conversation. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
The Language Business - Language Recruitment Specialists
ROLE Private Client Manager SALARY £66,000 - £75,000 pa plus benefits LOCATION Hybrid role - 3 days a week in the Central London office, 2 days working from home An exciting opportunity has arisen for an experienced Private Client Manager to join a well-established and growing professional services firm. This role sits within a specialist Private Client team, supporting a diverse portfolio of high-net-worth individuals, trusts, estates and family office clients. The successful candidate will play a key role in delivering high-quality advisory and compliance services while managing client relationships and supporting junior team members. THE ROLE As a Manager within the Trusts and Family Office team, you will be responsible for: Managing your own portfolio of high-net-worth private clients, including trustees and executors, acting as their primary point of contact Overseeing and reviewing the annual compliance cycle, including trust and estate accounts and tax returns Drafting detailed and complex tax advisory reports for review by Directors and Partners Advising clients on a range of private client tax matters, including Capital Gains Tax (CGT), Inheritance Tax (IHT), domicile and residence issues, and the use of trust and company structures Working closely with Senior Managers, Directors and Partners on complex assignments where required Supporting business development activities, including assisting with proposals and client relationship development Identifying tax planning opportunities for clients and contributing to marketing and networking initiatives CANDIDATE PROFILE Strong experience within private client tax, ideally in a professional practice environment Confident managing client relationships and acting as a key point of contact Strong technical knowledge across CGT, IHT and trust structures Experience working with senior stakeholders and contributing to advisory projects Commercially minded with an interest in business development SALARY AND BENEFITS £66,000 - £75,000 pa 25 days annual leave increasing with service Flexible hours of work Excellent pension scheme Private medical insurance Life assurance (x4 pensionable salary) Extensive learning and development opportunities Employee benefits portal including vouchers and cashback on everyday purchases Regular social events! Payment of one professional subscription per annum Enhanced parental and family leave CONTACT Please apply now or reach out to Lisa Grimes for a confidential discussion
May 15, 2026
Full time
ROLE Private Client Manager SALARY £66,000 - £75,000 pa plus benefits LOCATION Hybrid role - 3 days a week in the Central London office, 2 days working from home An exciting opportunity has arisen for an experienced Private Client Manager to join a well-established and growing professional services firm. This role sits within a specialist Private Client team, supporting a diverse portfolio of high-net-worth individuals, trusts, estates and family office clients. The successful candidate will play a key role in delivering high-quality advisory and compliance services while managing client relationships and supporting junior team members. THE ROLE As a Manager within the Trusts and Family Office team, you will be responsible for: Managing your own portfolio of high-net-worth private clients, including trustees and executors, acting as their primary point of contact Overseeing and reviewing the annual compliance cycle, including trust and estate accounts and tax returns Drafting detailed and complex tax advisory reports for review by Directors and Partners Advising clients on a range of private client tax matters, including Capital Gains Tax (CGT), Inheritance Tax (IHT), domicile and residence issues, and the use of trust and company structures Working closely with Senior Managers, Directors and Partners on complex assignments where required Supporting business development activities, including assisting with proposals and client relationship development Identifying tax planning opportunities for clients and contributing to marketing and networking initiatives CANDIDATE PROFILE Strong experience within private client tax, ideally in a professional practice environment Confident managing client relationships and acting as a key point of contact Strong technical knowledge across CGT, IHT and trust structures Experience working with senior stakeholders and contributing to advisory projects Commercially minded with an interest in business development SALARY AND BENEFITS £66,000 - £75,000 pa 25 days annual leave increasing with service Flexible hours of work Excellent pension scheme Private medical insurance Life assurance (x4 pensionable salary) Extensive learning and development opportunities Employee benefits portal including vouchers and cashback on everyday purchases Regular social events! Payment of one professional subscription per annum Enhanced parental and family leave CONTACT Please apply now or reach out to Lisa Grimes for a confidential discussion
Contact Centre Advisor Location: Hybrid Working % at our Bournemouth Hub with flexibility to work from home Salary : £26,227.50 per annum If you re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then our Contact Centre could be the perfect launchpad for your career in housing. This is far more than answering a phone - it s about helping people, problem solving, supporting communities, and being part of a team that cares. We have the following opportunities available; Permanent, Full Time (37.5 hours per week) Permanent, Part Time (17.5 hours per week) Fixed Term Contract (Maternity Cover) until December 2026, Full Time (37.5 hours per week) Why you ll love working with us A varied, exciting role Fast paced, challenging and rewarding A supportive, friendly team culture A place where your development truly matters Huge opportunities to grow your career At Stonewater, you ll join a team where people build long, fulfilling careers. It s a vibrant environment where colleagues learn new skills, form lasting friendships, and support each other through life s ups and downs. Our Contact Centre Advisors become experts in communication, problem solving, resilience, leadership, and technology - skills that open doors to new roles, new industries, and new futures. What you ll be doing: You ll take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations. You ll provide first time resolutions and exceptional service for customers in general needs, supported housing, home ownership and retirement living. Our hybrid approach means you ll enjoy the best of both worlds - connection and collaboration at our Bournemouth Hub, and flexibility to work from home once you re confident in the role and meeting your goals. Are you: Able to deliver an excellent customer service experience Thrive under pressure and enjoy helping people Resilient, empathetic and a great communicator Organised, focused and able to meet targets Confident using multiple systems then we d love to hear from you! If you have worked in a contact centre before that is just a bonus! Working hours: Shift pattern covering: Monday Friday, 8am 8pm Saturday, 9am 1pm Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 15, 2026
Full time
Contact Centre Advisor Location: Hybrid Working % at our Bournemouth Hub with flexibility to work from home Salary : £26,227.50 per annum If you re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then our Contact Centre could be the perfect launchpad for your career in housing. This is far more than answering a phone - it s about helping people, problem solving, supporting communities, and being part of a team that cares. We have the following opportunities available; Permanent, Full Time (37.5 hours per week) Permanent, Part Time (17.5 hours per week) Fixed Term Contract (Maternity Cover) until December 2026, Full Time (37.5 hours per week) Why you ll love working with us A varied, exciting role Fast paced, challenging and rewarding A supportive, friendly team culture A place where your development truly matters Huge opportunities to grow your career At Stonewater, you ll join a team where people build long, fulfilling careers. It s a vibrant environment where colleagues learn new skills, form lasting friendships, and support each other through life s ups and downs. Our Contact Centre Advisors become experts in communication, problem solving, resilience, leadership, and technology - skills that open doors to new roles, new industries, and new futures. What you ll be doing: You ll take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations. You ll provide first time resolutions and exceptional service for customers in general needs, supported housing, home ownership and retirement living. Our hybrid approach means you ll enjoy the best of both worlds - connection and collaboration at our Bournemouth Hub, and flexibility to work from home once you re confident in the role and meeting your goals. Are you: Able to deliver an excellent customer service experience Thrive under pressure and enjoy helping people Resilient, empathetic and a great communicator Organised, focused and able to meet targets Confident using multiple systems then we d love to hear from you! If you have worked in a contact centre before that is just a bonus! Working hours: Shift pattern covering: Monday Friday, 8am 8pm Saturday, 9am 1pm Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Customer Experience Advisor About us Are you looking to join a talented, diverse team focused on a life-changing mission at one of Europe's fastest-growing tech scale-ups? If yes, then you are in the right place! We're one of the UK's leading tech companies and have joined FutureFifty 8.0 and been named as one of the Top 50 Startups to work for in 2020 At Elder, our people aren't just part of a team, they're part of something bigger. We are a close-knit group on a mission to fundamentally change what it means to grow old. That starts by helping people live a healthier and happier life in their own homes, with the support of a full time live in carer. Our unique matching technology pairs those in need with their ideal carer, based on individual requirements and personality. About the role As a Customer Experience Advisor, you are the face of Elder. Working alongside our Senior Account Executives, you will be responsible for managing multiple channel contacts to deliver an exceptional customer experience to families and carers. You will be part of a dynamic team, meaning you must have a positive 'can do' attitude and role model organisational culture and values. As part of this role, you may be required to work the occasional weekend day and Bank Holiday. What you'll be doing Own and manage a portfolio of families, driving both customer satisfaction and retention Proactively identify risks and take action to improve customer outcomes Handle customer and carer queries, complaints and escalations with empathy and efficiency Management of relevant case queues on Salesforce Promote customer and carer self serve tools via customer and carer education and modelling use Model behaviours in line with Elder's values and organisational culture Work collaboratively with other parts of the business to deliver on Elder's wider goals Follow all Elder processes, including those related to HR, safeguarding and finance Contribute feedback to enable the continuous improvement of the CX teams role and products related to the department function Need to have Previous experience in an account management, customer support or customer success role Highly organised with strong attention to detail Passion for delivering exceptional customer experience and long term relationship building Strong communication skills - both written and verbal A proactive, 'can do' attitude and a customer first mindset Understanding of the Customer Experience team performance and how this feeds into wider business priorities Confidence handling complaints and turning around challenging situations Nice to have Experience of working in the care sector Experience using SalesForce Benefits We're a service business, and we know that without the best people, we cannot build the best company, which is why we treat our team very well. We can offer: Competitive Salary + Bonus Scheme 25 days holiday + bank holidays + (1 extra day of holiday per year worked for first 5 years) (pro rata) 6 weeks work from anywhere in the world Dental and health insurance Hybrid office (2 days per week in the office) E learning platform (Udemy) Sponsored quarterly team and company socials Mentoring and coaching programmes to help you achieve your personal and career goals Macbook + any particular extras you require Cycle to work scheme AND a genuine opportunity to be a very key part of a high growth business Do something you genuinely care about. Join a diverse team of skilled, passionate, and progressive people who like to get on with each other. Work at one of Europe's fastest-growing scale-up. Apply today. Elderly care represents one of society's greatest challenges. Are you ready to be part of the solution? Apply today. Elder recruits, employs, trains, compensates, and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status. We ask for candidates to have the "right to work" in the UK to apply for this job.
May 15, 2026
Full time
Customer Experience Advisor About us Are you looking to join a talented, diverse team focused on a life-changing mission at one of Europe's fastest-growing tech scale-ups? If yes, then you are in the right place! We're one of the UK's leading tech companies and have joined FutureFifty 8.0 and been named as one of the Top 50 Startups to work for in 2020 At Elder, our people aren't just part of a team, they're part of something bigger. We are a close-knit group on a mission to fundamentally change what it means to grow old. That starts by helping people live a healthier and happier life in their own homes, with the support of a full time live in carer. Our unique matching technology pairs those in need with their ideal carer, based on individual requirements and personality. About the role As a Customer Experience Advisor, you are the face of Elder. Working alongside our Senior Account Executives, you will be responsible for managing multiple channel contacts to deliver an exceptional customer experience to families and carers. You will be part of a dynamic team, meaning you must have a positive 'can do' attitude and role model organisational culture and values. As part of this role, you may be required to work the occasional weekend day and Bank Holiday. What you'll be doing Own and manage a portfolio of families, driving both customer satisfaction and retention Proactively identify risks and take action to improve customer outcomes Handle customer and carer queries, complaints and escalations with empathy and efficiency Management of relevant case queues on Salesforce Promote customer and carer self serve tools via customer and carer education and modelling use Model behaviours in line with Elder's values and organisational culture Work collaboratively with other parts of the business to deliver on Elder's wider goals Follow all Elder processes, including those related to HR, safeguarding and finance Contribute feedback to enable the continuous improvement of the CX teams role and products related to the department function Need to have Previous experience in an account management, customer support or customer success role Highly organised with strong attention to detail Passion for delivering exceptional customer experience and long term relationship building Strong communication skills - both written and verbal A proactive, 'can do' attitude and a customer first mindset Understanding of the Customer Experience team performance and how this feeds into wider business priorities Confidence handling complaints and turning around challenging situations Nice to have Experience of working in the care sector Experience using SalesForce Benefits We're a service business, and we know that without the best people, we cannot build the best company, which is why we treat our team very well. We can offer: Competitive Salary + Bonus Scheme 25 days holiday + bank holidays + (1 extra day of holiday per year worked for first 5 years) (pro rata) 6 weeks work from anywhere in the world Dental and health insurance Hybrid office (2 days per week in the office) E learning platform (Udemy) Sponsored quarterly team and company socials Mentoring and coaching programmes to help you achieve your personal and career goals Macbook + any particular extras you require Cycle to work scheme AND a genuine opportunity to be a very key part of a high growth business Do something you genuinely care about. Join a diverse team of skilled, passionate, and progressive people who like to get on with each other. Work at one of Europe's fastest-growing scale-up. Apply today. Elderly care represents one of society's greatest challenges. Are you ready to be part of the solution? Apply today. Elder recruits, employs, trains, compensates, and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status. We ask for candidates to have the "right to work" in the UK to apply for this job.
Customer Service Advisor (Patient Care Advisor) Salary: £24,800 + Benefits Location: Quorum Business Park, Newcastle upon Tyne Hours: Full-time, 37.5 hrs (Mon Fri, 8:30am 5:00pm) Hybrid: 50% remote after probation Start Date: 22nd June 2026 Interviews: starting 21st May 2026 Why Join Us? No weekends, bank holidays, or late shifts Hybrid working after probation Up to 30 days holiday + Birthday off Wellness support & Employee Assistance Programme Performance awards & discounts (Blue Light, healthcare) Learning & development through Cora Academy Career progression opportunities Electric car & cycle-to-work schemes About the Role Be the first voice patients hear at Cora Health. As a Patient Care Advisor, you ll handle calls and emails, book appointments, and guide patients with musculoskeletal (MSK) conditions through their care journey. No healthcare experience needed just great customer service skills and a passion for helping people. What We re Looking For Warm, friendly, and professional approach Strong customer service experience (contact centre experience a plus) Excellent communication and IT skills Flexible, positive, and empathetic attitude Ability to work Mon Fri, 8:30am 5:00pm About Cora Health We re a leading provider of community healthcare services in the UK, delivering MSK care, diagnostics, physiotherapy, pain management, mental health support, and more. Our mission: make healthcare accessible and straightforward for everyone. Ready to make a real impact? Apply now and start your career with Cora Health! (Please note: Candidates need to be able to attend the office in Newcastle 3 out of 5 days per week.) Please note: Previously unsuccessful applicants within 6 months will not be considered.
May 15, 2026
Full time
Customer Service Advisor (Patient Care Advisor) Salary: £24,800 + Benefits Location: Quorum Business Park, Newcastle upon Tyne Hours: Full-time, 37.5 hrs (Mon Fri, 8:30am 5:00pm) Hybrid: 50% remote after probation Start Date: 22nd June 2026 Interviews: starting 21st May 2026 Why Join Us? No weekends, bank holidays, or late shifts Hybrid working after probation Up to 30 days holiday + Birthday off Wellness support & Employee Assistance Programme Performance awards & discounts (Blue Light, healthcare) Learning & development through Cora Academy Career progression opportunities Electric car & cycle-to-work schemes About the Role Be the first voice patients hear at Cora Health. As a Patient Care Advisor, you ll handle calls and emails, book appointments, and guide patients with musculoskeletal (MSK) conditions through their care journey. No healthcare experience needed just great customer service skills and a passion for helping people. What We re Looking For Warm, friendly, and professional approach Strong customer service experience (contact centre experience a plus) Excellent communication and IT skills Flexible, positive, and empathetic attitude Ability to work Mon Fri, 8:30am 5:00pm About Cora Health We re a leading provider of community healthcare services in the UK, delivering MSK care, diagnostics, physiotherapy, pain management, mental health support, and more. Our mission: make healthcare accessible and straightforward for everyone. Ready to make a real impact? Apply now and start your career with Cora Health! (Please note: Candidates need to be able to attend the office in Newcastle 3 out of 5 days per week.) Please note: Previously unsuccessful applicants within 6 months will not be considered.
Trent and Dove Housing
Burton-on-trent, Staffordshire
Customer Service Advisor Vacancy x1 Permanent Vacancy and x1 Temporary Vacancy 37 hours per week Salary £26,917 per annum Benefits include company pension scheme & private healthcare Working in a hybrid way, we are looking to recruit customer focused, people focused team players with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction. To be successful in a Customer Service Advisor role, the skills/ability you will need are: Experience of working in a Customer Service/contact centre environment. Ability to always maintain a high degree of confidentiality when dealing with sensitive information. Excellent attention to detail and accuracy. The ability to multi task Excellent IT skills, especially Microsoft Outlook, Word and Excel. Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email. Able to work from our head office at least twice a week following the initial training period. The closing date for applications is 29th May 2026 We welcome applications from all sections of the community.
May 15, 2026
Full time
Customer Service Advisor Vacancy x1 Permanent Vacancy and x1 Temporary Vacancy 37 hours per week Salary £26,917 per annum Benefits include company pension scheme & private healthcare Working in a hybrid way, we are looking to recruit customer focused, people focused team players with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction. To be successful in a Customer Service Advisor role, the skills/ability you will need are: Experience of working in a Customer Service/contact centre environment. Ability to always maintain a high degree of confidentiality when dealing with sensitive information. Excellent attention to detail and accuracy. The ability to multi task Excellent IT skills, especially Microsoft Outlook, Word and Excel. Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email. Able to work from our head office at least twice a week following the initial training period. The closing date for applications is 29th May 2026 We welcome applications from all sections of the community.
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: TBC Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
May 15, 2026
Full time
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: TBC Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
