Export Customer Service Manager

Export Customer Service Manager (Entirely office based)

Shipping & Logistics Operations

• Manage day-to-day shipping activities using carrier portals including major Freight Forwarders.

• Oversee domestic, EU and international export shipments, ensuring timely and cost-effective delivery.

• Act as the main point of contact for courier providers and freight partners.

Export & Regulatory Compliance:

• Oversee export shipping to the EU, ensuring compliance with post-Brexit customs and trade requirements.

• Classify products accurately using correct HS codes and maintain updated records.

• Prepare and review commercial invoices, packing lists, customs declarations and supporting export documentation (AWB's).

Team Management:

• Lead, support and develop a dedicated shipping/logistics team.

• Providing Customer Facing Customer Care excellence, both B2B & B2C - Essential

• Provide training on shipping systems, compliance requirements and best practices.

Essential:

• Proven experience in international shipping and export operations.

• Hands-on experience with Shipping/Freight portals.

• Customer Service experience (Customer Facing) - Essential.

• Experience managing EU exports and customs processes.

• Solid understanding of HS codes and customs classification.

• Experience managing or supervising a small team.

• This position is 80% Customer Service (Customer Facing) & 20% export shipping related.