You will be responsible for managing a caseload of anti-social behaviour and tenancy enforcement cases across our housing stock and communities. The role involves investigating complaints, interviewing residents, gathering evidence, and working with internal teams, local authorities, and external agencies to resolve issues effectively. You will play a key role in safeguarding vulnerable residents, promoting tenancy compliance, and ensuring cases are managed in line with legislation, policy, and best practice. Key Responsibilities Investigate reports of anti-social behaviour , nuisance, harassment, and tenancy breaches Manage ASB cases from initial report through to resolution and legal action where required Conduct interviews, home visits, and evidence gathering Work closely with residents, support agencies, police, and local authorities Prepare warning letters, witness statements, and legal documentation Attend court hearings and case conferences when necessary Maintain accurate case records and management systems Provide advice and support to residents affected by ASB Promote early intervention and preventative solutions Contribute to safeguarding and risk management processes About You We are looking for someone who has: Experience managing anti-social behaviour, tenancy enforcement, or community safety cases Knowledge of housing legislation and ASB -related legal processes Excellent communication, negotiation, and conflict resolution skills Ability to handle sensitive and challenging situations professionally Strong investigative and problem-solving abilities Experience working with vulnerable individuals and partner agencies Good organisational skills and the ability to manage competing priorities Competent IT and case management skills If you have the relevant skills then please apply today!
May 20, 2026
Seasonal
You will be responsible for managing a caseload of anti-social behaviour and tenancy enforcement cases across our housing stock and communities. The role involves investigating complaints, interviewing residents, gathering evidence, and working with internal teams, local authorities, and external agencies to resolve issues effectively. You will play a key role in safeguarding vulnerable residents, promoting tenancy compliance, and ensuring cases are managed in line with legislation, policy, and best practice. Key Responsibilities Investigate reports of anti-social behaviour , nuisance, harassment, and tenancy breaches Manage ASB cases from initial report through to resolution and legal action where required Conduct interviews, home visits, and evidence gathering Work closely with residents, support agencies, police, and local authorities Prepare warning letters, witness statements, and legal documentation Attend court hearings and case conferences when necessary Maintain accurate case records and management systems Provide advice and support to residents affected by ASB Promote early intervention and preventative solutions Contribute to safeguarding and risk management processes About You We are looking for someone who has: Experience managing anti-social behaviour, tenancy enforcement, or community safety cases Knowledge of housing legislation and ASB -related legal processes Excellent communication, negotiation, and conflict resolution skills Ability to handle sensitive and challenging situations professionally Strong investigative and problem-solving abilities Experience working with vulnerable individuals and partner agencies Good organisational skills and the ability to manage competing priorities Competent IT and case management skills If you have the relevant skills then please apply today!
You will be responsible for investigating and responding to complaints from residents, leaseholders, and other stakeholders relating to housing services. Working closely with internal departments, you will ensure complaints are handled promptly, sensitively, and in accordance with the Housing Ombudsman Complaint Handling Code . The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage challenging situations professionally. Key Responsibilities Manage and coordinate housing complaints from initial receipt through to resolution Investigate complaints thoroughly, gathering evidence and liaising with relevant departments Draft clear, accurate, and empathetic complaint responses Ensure compliance with complaint handling procedures, policies, and timescales Maintain accurate records and case management systems Identify trends and recurring issues to support service improvement Support managers with complaint reviews and Ombudsman enquiries Provide excellent customer service to residents and stakeholders at all times Contribute to performance reporting and lessons learned initiatives About You We are looking for someone who has: Experience handling complaints , ideally within housing, public sector, or customer service environments Knowledge of social housing practices and complaint handling procedures Excellent written and verbal communication skills Strong investigative and problem-solving abilities Ability to manage a varied caseload and work to deadlines Good organisational and IT skills Experience working with vulnerable customers and sensitive situations A calm, professional, and customer-focused approach If you have the relevat skills then please apply today!
May 20, 2026
Seasonal
You will be responsible for investigating and responding to complaints from residents, leaseholders, and other stakeholders relating to housing services. Working closely with internal departments, you will ensure complaints are handled promptly, sensitively, and in accordance with the Housing Ombudsman Complaint Handling Code . The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage challenging situations professionally. Key Responsibilities Manage and coordinate housing complaints from initial receipt through to resolution Investigate complaints thoroughly, gathering evidence and liaising with relevant departments Draft clear, accurate, and empathetic complaint responses Ensure compliance with complaint handling procedures, policies, and timescales Maintain accurate records and case management systems Identify trends and recurring issues to support service improvement Support managers with complaint reviews and Ombudsman enquiries Provide excellent customer service to residents and stakeholders at all times Contribute to performance reporting and lessons learned initiatives About You We are looking for someone who has: Experience handling complaints , ideally within housing, public sector, or customer service environments Knowledge of social housing practices and complaint handling procedures Excellent written and verbal communication skills Strong investigative and problem-solving abilities Ability to manage a varied caseload and work to deadlines Good organisational and IT skills Experience working with vulnerable customers and sensitive situations A calm, professional, and customer-focused approach If you have the relevat skills then please apply today!
Housing Officer Our client based in East London provide housing management services in partnership with local authorities and are currently looking for a Housing officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Dealing with queries from tenants Dealing with complaints and handling them in a professional manner Dealing with anti-social behaviour and liaising with relevant persons to resolve Working across two sites 5-7 minutes walk apart Being understanding and empathetic towards tenants who are vulnerable Liaising with local authorities regarding urgent placement or movement of current tenants to safe housing Liaising with contractors Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
May 20, 2026
Full time
Housing Officer Our client based in East London provide housing management services in partnership with local authorities and are currently looking for a Housing officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Dealing with queries from tenants Dealing with complaints and handling them in a professional manner Dealing with anti-social behaviour and liaising with relevant persons to resolve Working across two sites 5-7 minutes walk apart Being understanding and empathetic towards tenants who are vulnerable Liaising with local authorities regarding urgent placement or movement of current tenants to safe housing Liaising with contractors Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
Housing Officer Our client based in East London provide housing management services in partnership with local authorities and are currently looking for a Housing officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Dealing with queries from tenants Dealing with complaints and handling them in a professional manner Dealing with anti-social behaviour and liaising with relevant persons to resolve Being understanding and empathetic towards tenants who are vulnerable Liaising with local authorities regarding urgent placement or movement of current tenants to safe housing Liaising with contractors Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
May 20, 2026
Full time
Housing Officer Our client based in East London provide housing management services in partnership with local authorities and are currently looking for a Housing officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Dealing with queries from tenants Dealing with complaints and handling them in a professional manner Dealing with anti-social behaviour and liaising with relevant persons to resolve Being understanding and empathetic towards tenants who are vulnerable Liaising with local authorities regarding urgent placement or movement of current tenants to safe housing Liaising with contractors Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
Resident Liaison Officer - Fire Safety Project Location: Surrey (Site Based) Contract: Initial 12-Month Contract Salary: 22.00 - 24.00phr umbrella I am currently recruiting for an experienced Resident Liaison Officer (RLO) to join a major fire safety project being delivered in Surrey. This is a site-based role working closely with residents, contractors, and project teams to ensure clear communication and excellent customer service throughout planned fire safety works. Key Responsibilities: Act as the main point of contact for residents throughout the project Provide clear and regular communication regarding planned fire safety works Arrange access appointments and manage resident queries or concerns Support vulnerable residents and ensure minimal disruption during works Maintain accurate records, reports, and resident communications Liaise closely with site teams, contractors, and council representatives Ensure a high standard of customer care is maintained at all times Complaints handling Requirements: Previous experience as a Resident Liaison Officer within social housing, construction, or planned works Experience working on fire safety projects is highly desirable Strong communication and interpersonal skills Ability to manage challenging situations professionally and empathetically Full UK Driving Licence Own vehicle essential This is an excellent opportunity to join a long-term project with an established team and make a genuine impact within the local community.
May 20, 2026
Contractor
Resident Liaison Officer - Fire Safety Project Location: Surrey (Site Based) Contract: Initial 12-Month Contract Salary: 22.00 - 24.00phr umbrella I am currently recruiting for an experienced Resident Liaison Officer (RLO) to join a major fire safety project being delivered in Surrey. This is a site-based role working closely with residents, contractors, and project teams to ensure clear communication and excellent customer service throughout planned fire safety works. Key Responsibilities: Act as the main point of contact for residents throughout the project Provide clear and regular communication regarding planned fire safety works Arrange access appointments and manage resident queries or concerns Support vulnerable residents and ensure minimal disruption during works Maintain accurate records, reports, and resident communications Liaise closely with site teams, contractors, and council representatives Ensure a high standard of customer care is maintained at all times Complaints handling Requirements: Previous experience as a Resident Liaison Officer within social housing, construction, or planned works Experience working on fire safety projects is highly desirable Strong communication and interpersonal skills Ability to manage challenging situations professionally and empathetically Full UK Driving Licence Own vehicle essential This is an excellent opportunity to join a long-term project with an established team and make a genuine impact within the local community.
Breakfast and After School Club Manager Location: Hunters Bar Infants & Junior Primary School S11 8ZG Starting: ASAP You will be required to undergo an enhanced DBS check Working hours: 22.5 hours per week Monday - Friday 7:30am - 9am and 3pm - 6pm Job Description We are looking for an organised and enthusiastic Manager who can lead and provide a range of play-based activities for children aged 3 to 11 years old in our breakfast and afterschool club. As a Breakfast and afterschool club Manager we are looking for someone who has management experience or a supervisor ready to take their next step in their leadership. Accountabilities Ensure all planning is up to date and supports the children interests Liaise with parents daily Deal with parent's complaints prompting and follow the correct procedures Ensure that planning is in place for the week ahead Ensure all equipment is kept tidy and safe Promote the club positively at all times Work under own initiative and find solutions for local problems Understanding the role of designated health and safety officer All notice boards up to date Ensure that whilst in the Club children have access to appropriate activities to support their physical, emotional, social and intellectual development giving consideration to families' ethnic, cultural and linguistic backgrounds, ensuring that the School Club's Equal opportunities Policy is adhered to The ability to manage difficult children To build links and work in partnership with parents, carers and professionals to promote the well-being of the children We offer an employer pension contribution scheme and a pro-rata annual leave entitlement of 28 days (full time) plus bank holidays, in addition to company incentives. We are committed to Safeguarding Children therefore you will be required to undergo an enhanced DBS check. The Lime Trees is a family-first business, our aims are simple: we support the community and families in it to make sure we're contributing at all levels, while giving children a brilliant platform on which to build their education.
May 20, 2026
Full time
Breakfast and After School Club Manager Location: Hunters Bar Infants & Junior Primary School S11 8ZG Starting: ASAP You will be required to undergo an enhanced DBS check Working hours: 22.5 hours per week Monday - Friday 7:30am - 9am and 3pm - 6pm Job Description We are looking for an organised and enthusiastic Manager who can lead and provide a range of play-based activities for children aged 3 to 11 years old in our breakfast and afterschool club. As a Breakfast and afterschool club Manager we are looking for someone who has management experience or a supervisor ready to take their next step in their leadership. Accountabilities Ensure all planning is up to date and supports the children interests Liaise with parents daily Deal with parent's complaints prompting and follow the correct procedures Ensure that planning is in place for the week ahead Ensure all equipment is kept tidy and safe Promote the club positively at all times Work under own initiative and find solutions for local problems Understanding the role of designated health and safety officer All notice boards up to date Ensure that whilst in the Club children have access to appropriate activities to support their physical, emotional, social and intellectual development giving consideration to families' ethnic, cultural and linguistic backgrounds, ensuring that the School Club's Equal opportunities Policy is adhered to The ability to manage difficult children To build links and work in partnership with parents, carers and professionals to promote the well-being of the children We offer an employer pension contribution scheme and a pro-rata annual leave entitlement of 28 days (full time) plus bank holidays, in addition to company incentives. We are committed to Safeguarding Children therefore you will be required to undergo an enhanced DBS check. The Lime Trees is a family-first business, our aims are simple: we support the community and families in it to make sure we're contributing at all levels, while giving children a brilliant platform on which to build their education.
We are seeking a dedicated and experienced HR Business Partner to join our Human Resources & Organisational Development team on a temporary basis for up to 6 months to help with work capacity. You will play a crucial role in providing professional advice and managing complex individual casework, with a primary focus on disciplinary and resolution complaint investigations. This is an excellent opportunity to contribute to a collaborative HR environment and support vital services within Bridgend County Borough Council. Job Title: HR Business Partner (Corporate & Schools) Location: Bridgend County Borough (Hybrid: mix of home and office base) Working Hours: Full time, 37 hours per week, Monday to Friday Contract: Temporary (Up to 6 months, starting as soon as possible) Pay Rate: £21.14 per hour What you'll be doing: Casework & Investigations: You will focus primarily on conducting and managing complex investigations, specifically handling disciplinary and resolution complaints. You will be accountable for providing lead support and professional advice on a range of individual casework issues. Advisory Support: You will provide front-line advisory and coaching support to managers and headteachers regarding the optimisation of employee performance, attendance, engagement, and the effective application of HR policy. Employee Relations: You will work in partnership to promote effective and harmonious employee relations across the Authority. This involves building effective relationships and liaising with trade unions, ACAS, solicitors, and other professional bodies. Meeting Support: You will attend statutory procedural meetings as the HR lead, providing key advice and guidance to contribute towards the decision-making process. What we're looking for: You must be Chartered CIPD qualified or able to demonstrate competence through considerable equivalent experience within a challenging HR environment. A strong background in managing complex casework, particularly conducting HR investigations and handling issues related to discipline, grievance, and capability. A detailed knowledge of employment law, its application, and a proven track record of varied employee relations practices. Excellent interpersonal and communication skills, with the ability to work with a range of staff, senior officers, elected members, governors, and trade unions to resolve sensitive HR issues. The ability to prioritise and manage your own workload effectively to meet strict deadlines, particularly in respect of case management. You must hold a full driving licence and have access to a vehicle, as you will be required to attend in-person meetings across Bridgend County Borough. What we offer: Flexible Working: A balanced working arrangement featuring a mix of home and office-based work. Impactful Work: The opportunity to promote proactive and preventative work programmes to reduce workforce conflict and support the Council's evolving People Management Strategy. Ready to take the next step in your career? If you are a motivated HR professional with a desire to make an immediate impact within a local authority setting, we want to hear from you! Please apply directly to this advert with your CV or call and ask for Akhil ! Randstad Business Support is acting as an Employment Business in relation to this vacancy.
May 19, 2026
Contractor
We are seeking a dedicated and experienced HR Business Partner to join our Human Resources & Organisational Development team on a temporary basis for up to 6 months to help with work capacity. You will play a crucial role in providing professional advice and managing complex individual casework, with a primary focus on disciplinary and resolution complaint investigations. This is an excellent opportunity to contribute to a collaborative HR environment and support vital services within Bridgend County Borough Council. Job Title: HR Business Partner (Corporate & Schools) Location: Bridgend County Borough (Hybrid: mix of home and office base) Working Hours: Full time, 37 hours per week, Monday to Friday Contract: Temporary (Up to 6 months, starting as soon as possible) Pay Rate: £21.14 per hour What you'll be doing: Casework & Investigations: You will focus primarily on conducting and managing complex investigations, specifically handling disciplinary and resolution complaints. You will be accountable for providing lead support and professional advice on a range of individual casework issues. Advisory Support: You will provide front-line advisory and coaching support to managers and headteachers regarding the optimisation of employee performance, attendance, engagement, and the effective application of HR policy. Employee Relations: You will work in partnership to promote effective and harmonious employee relations across the Authority. This involves building effective relationships and liaising with trade unions, ACAS, solicitors, and other professional bodies. Meeting Support: You will attend statutory procedural meetings as the HR lead, providing key advice and guidance to contribute towards the decision-making process. What we're looking for: You must be Chartered CIPD qualified or able to demonstrate competence through considerable equivalent experience within a challenging HR environment. A strong background in managing complex casework, particularly conducting HR investigations and handling issues related to discipline, grievance, and capability. A detailed knowledge of employment law, its application, and a proven track record of varied employee relations practices. Excellent interpersonal and communication skills, with the ability to work with a range of staff, senior officers, elected members, governors, and trade unions to resolve sensitive HR issues. The ability to prioritise and manage your own workload effectively to meet strict deadlines, particularly in respect of case management. You must hold a full driving licence and have access to a vehicle, as you will be required to attend in-person meetings across Bridgend County Borough. What we offer: Flexible Working: A balanced working arrangement featuring a mix of home and office-based work. Impactful Work: The opportunity to promote proactive and preventative work programmes to reduce workforce conflict and support the Council's evolving People Management Strategy. Ready to take the next step in your career? If you are a motivated HR professional with a desire to make an immediate impact within a local authority setting, we want to hear from you! Please apply directly to this advert with your CV or call and ask for Akhil ! Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Ashfield District Council
Kirkby-in-ashfield, Nottinghamshire
Ashfield District Council have an exciting opportunity for an Income Manager to join the team based in Kirkby-In-Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £51,356 - £54,495 per annum (pay award pending). We have an exciting opportunity for an Income Manager to join our Housing Management Department. Reporting to the Assistant Director, the Income Manager will have direct responsibility for Income Collection/Recovery and Money Management Advice. They will also be responsible for IT/System Development, leaseholder queries and complaints for the department. We are looking for someone with experience in the social housing sector with a track record of leading frontline services. You will have excellent project management and organisation skills, with the drive and ability to solve problems To do this you will need to be a strong communicator, both internally and externally. You will be able to provide clear direction to your team and work with other departments and agencies to ensure our tenants are able live in safe and good quality homes. Closing date: 1 June 2026 Interview date: 19 June 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Income Manager. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
May 19, 2026
Full time
Ashfield District Council have an exciting opportunity for an Income Manager to join the team based in Kirkby-In-Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £51,356 - £54,495 per annum (pay award pending). We have an exciting opportunity for an Income Manager to join our Housing Management Department. Reporting to the Assistant Director, the Income Manager will have direct responsibility for Income Collection/Recovery and Money Management Advice. They will also be responsible for IT/System Development, leaseholder queries and complaints for the department. We are looking for someone with experience in the social housing sector with a track record of leading frontline services. You will have excellent project management and organisation skills, with the drive and ability to solve problems To do this you will need to be a strong communicator, both internally and externally. You will be able to provide clear direction to your team and work with other departments and agencies to ensure our tenants are able live in safe and good quality homes. Closing date: 1 June 2026 Interview date: 19 June 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Income Manager. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
Legal Business Support Officer Location: Hybrid working (Harrow Council Hub, Forward Drive, Harrow, HA3 8NT) Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract: Temporary - 3 months (with potential to extend) Pay Rate: £16.71 (PAYE)Pertemps is recruiting a Legal Business Support Officer to support HB Public Law, a shared legal service delivering work across multiple local authorities. This is a varied and fast-paced role providing high-quality legal and administrative support within a regulated public sector environment.This role will include performing a PA type function to the Director of Legal and Governance and, when necessary, providing diary support across the team. Key Responsibilities: Provide comprehensive administrative and legal business support across the Legal & Governance service in accordance with statutory requirements and council policies. Act as a key point of contact for complex enquiries and minor complaints, resolving issues effectively and escalating where appropriate. Support lawyers and managers by producing complex, confidential and sensitive legal documents, reports and correspondence. Co-ordinate meetings, panels and hearings, including diary management, preparing agendas, minute-taking and post-meeting actions. Maintain accurate records on legal case management systems, databases and spreadsheets, producing reports as required. Essential Requirements: Experience in legal support, governance or public sector business support Strong organisational skills and attention to detail Proficient in MS Word, Excel, Outlook and PowerPoint Excellent communication skills and ability to handle confidential information Ability to manage competing priorities and work collaboratively Desirable: Local government or shared legal service experience Financial administration or SAP experience About us:For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting
May 19, 2026
Seasonal
Legal Business Support Officer Location: Hybrid working (Harrow Council Hub, Forward Drive, Harrow, HA3 8NT) Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract: Temporary - 3 months (with potential to extend) Pay Rate: £16.71 (PAYE)Pertemps is recruiting a Legal Business Support Officer to support HB Public Law, a shared legal service delivering work across multiple local authorities. This is a varied and fast-paced role providing high-quality legal and administrative support within a regulated public sector environment.This role will include performing a PA type function to the Director of Legal and Governance and, when necessary, providing diary support across the team. Key Responsibilities: Provide comprehensive administrative and legal business support across the Legal & Governance service in accordance with statutory requirements and council policies. Act as a key point of contact for complex enquiries and minor complaints, resolving issues effectively and escalating where appropriate. Support lawyers and managers by producing complex, confidential and sensitive legal documents, reports and correspondence. Co-ordinate meetings, panels and hearings, including diary management, preparing agendas, minute-taking and post-meeting actions. Maintain accurate records on legal case management systems, databases and spreadsheets, producing reports as required. Essential Requirements: Experience in legal support, governance or public sector business support Strong organisational skills and attention to detail Proficient in MS Word, Excel, Outlook and PowerPoint Excellent communication skills and ability to handle confidential information Ability to manage competing priorities and work collaboratively Desirable: Local government or shared legal service experience Financial administration or SAP experience About us:For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting
Complaint handling and Resolution Customer Engagement Compliance and Governance Social Housing Complaints Officer Mainly Remote Working, some days required in Newton Abbot 3 months (potential for further extension) 37 hours per week £15.59 per hour plus holiday or £20.26 per hour Umbrella You will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders.You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholdersFor more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on
May 19, 2026
Full time
Complaint handling and Resolution Customer Engagement Compliance and Governance Social Housing Complaints Officer Mainly Remote Working, some days required in Newton Abbot 3 months (potential for further extension) 37 hours per week £15.59 per hour plus holiday or £20.26 per hour Umbrella You will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders.You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholdersFor more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on
Senior Customer Service Officer Location; Cheltenham £15.06 per hour 37 hours per week Temporary Contract ongoing Are you an experienced customer service professional with a passion for delivering exceptional service and resolving complex customer enquiries? We are recruiting for a Senior Customer Service Officer to join a busy and fast-paced organisation based in Cheltenham. This is a varied and rewarding opportunity for someone who thrives in a customer-focused environment and enjoys supporting service improvements across a wider business function. The Role You will act as a key point of contact for customer enquiries, supporting complaint management processes, handling escalated issues and working closely with internal teams to deliver positive outcomes for customers. Key Responsibilities . Handle customer enquiries across a range of communication channels . Take ownership of more complex and escalated customer queries . Liaise with internal departments and external organisations to resolve issues efficiently . Deliver a professional and customer-focused service at all times . Support and coordinate corporate complaints and customer feedback processes . Promote best practice in complaint handling and customer service . Maintain and review customer behaviour and complaints policies in line with legislation and guidance . Support wider service improvement initiatives across the organisation . Manage the Personal Safety Register process and liaise with Health and Safety teams . Prepare KPI data, compliance reports and governance information . Maintain accurate records and update internal systems . Support wider administrative and operational processes What We're Looking For . Previous experience within a customer service and administrative role . Strong written and verbal communication skills . Excellent organisation and time management abilities . Confident using Microsoft Office applications, particularly Excel . Experience using multiple IT systems and databases . Strong attention to detail and accurate record-keeping skills . Ability to remain calm and professional in challenging situations . Flexible, adaptable and solution-focused approach . Strong teamworking and relationship-building skills Desirable Experience . Experience using CRM systems . Previous public sector experience . Complaint handling and feedback management experience Why Apply? This is an excellent opportunity for a customer-focused professional to join a respected organisation where you can make a genuine impact on customer experience and service delivery. Apply now, and a member of the Workforce team will be in touch to discuss the opportunity further. Or simply call or email on: P: (phone number removed) M: (phone number removed) E: (url removed) CheltPro
May 19, 2026
Seasonal
Senior Customer Service Officer Location; Cheltenham £15.06 per hour 37 hours per week Temporary Contract ongoing Are you an experienced customer service professional with a passion for delivering exceptional service and resolving complex customer enquiries? We are recruiting for a Senior Customer Service Officer to join a busy and fast-paced organisation based in Cheltenham. This is a varied and rewarding opportunity for someone who thrives in a customer-focused environment and enjoys supporting service improvements across a wider business function. The Role You will act as a key point of contact for customer enquiries, supporting complaint management processes, handling escalated issues and working closely with internal teams to deliver positive outcomes for customers. Key Responsibilities . Handle customer enquiries across a range of communication channels . Take ownership of more complex and escalated customer queries . Liaise with internal departments and external organisations to resolve issues efficiently . Deliver a professional and customer-focused service at all times . Support and coordinate corporate complaints and customer feedback processes . Promote best practice in complaint handling and customer service . Maintain and review customer behaviour and complaints policies in line with legislation and guidance . Support wider service improvement initiatives across the organisation . Manage the Personal Safety Register process and liaise with Health and Safety teams . Prepare KPI data, compliance reports and governance information . Maintain accurate records and update internal systems . Support wider administrative and operational processes What We're Looking For . Previous experience within a customer service and administrative role . Strong written and verbal communication skills . Excellent organisation and time management abilities . Confident using Microsoft Office applications, particularly Excel . Experience using multiple IT systems and databases . Strong attention to detail and accurate record-keeping skills . Ability to remain calm and professional in challenging situations . Flexible, adaptable and solution-focused approach . Strong teamworking and relationship-building skills Desirable Experience . Experience using CRM systems . Previous public sector experience . Complaint handling and feedback management experience Why Apply? This is an excellent opportunity for a customer-focused professional to join a respected organisation where you can make a genuine impact on customer experience and service delivery. Apply now, and a member of the Workforce team will be in touch to discuss the opportunity further. Or simply call or email on: P: (phone number removed) M: (phone number removed) E: (url removed) CheltPro
Job Title: Customer Relations Officer Location: Local authority based in Hounslow Hourly rate: £21.41 PAYE/ £28.48 Umbrella Contract Length: 3-month temporary contract (possibility of extension) Working Pattern: Monday- Friday, 8.45am- 5pm (36 hours per week) Working Arrangements: Hybrid model: 2 days in Hounslow House office, 3 days working remotely ASAP Start Job Purpose: As a Customer Relations Officer (Housing) you will play a key role in overseeing and working with housing and Social care colleagues to resolve complaints within statutory and corporate timescales. A core function will also be to ensure compliance with the Housing Ombudsman and Local Government and Social Care Ombudsman Complaint Handling Code. Job Duties: Ensure all service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure. To be clear, helpful and manage expectations in any telephone conversations and written communication with complainants Keep excellent records of interactions with customers and any other relevant information received and ensure appropriate actions are taken, updating colleagues, casework and computer records as required to enable regular monitoring of the service. To undertake such assignments of research, analysis, report writing and monitoring as required. To work with housing colleagues to ensure Ombudsman cases are investigated and responded to within Ombudsman timescales To work within the processes in place and highlight areas for development to continually improve the service provided. To use and help develop supporting IT software through workshops, testing and identifying new ways of working to maximise the effectiveness of the service. To administer corporate policies in respect of Data Protection, Freedom of Information and Environmental Information Requests. To take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. To liaise with Senior Managers, Heads of Service, housing service areas as part of remedial activities to remedy areas of failure. Person Specification: The ideal candidate must have: Previous experience working on complaints for a council or similar public sector organisation. Experience and/or skills in ensuring the Stage 1 and Stage 2 corporate complaint process is effectively implemented in line with the Ombudsman Complaint Handling Code and Complaints, Comments and Compliments policy. Experience in ensuring service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure. Demonstrable skills and experience of being clear, helpful and manage expectations in any telephone conversations and written communication with complainants. Skills to take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
May 19, 2026
Seasonal
Job Title: Customer Relations Officer Location: Local authority based in Hounslow Hourly rate: £21.41 PAYE/ £28.48 Umbrella Contract Length: 3-month temporary contract (possibility of extension) Working Pattern: Monday- Friday, 8.45am- 5pm (36 hours per week) Working Arrangements: Hybrid model: 2 days in Hounslow House office, 3 days working remotely ASAP Start Job Purpose: As a Customer Relations Officer (Housing) you will play a key role in overseeing and working with housing and Social care colleagues to resolve complaints within statutory and corporate timescales. A core function will also be to ensure compliance with the Housing Ombudsman and Local Government and Social Care Ombudsman Complaint Handling Code. Job Duties: Ensure all service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure. To be clear, helpful and manage expectations in any telephone conversations and written communication with complainants Keep excellent records of interactions with customers and any other relevant information received and ensure appropriate actions are taken, updating colleagues, casework and computer records as required to enable regular monitoring of the service. To undertake such assignments of research, analysis, report writing and monitoring as required. To work with housing colleagues to ensure Ombudsman cases are investigated and responded to within Ombudsman timescales To work within the processes in place and highlight areas for development to continually improve the service provided. To use and help develop supporting IT software through workshops, testing and identifying new ways of working to maximise the effectiveness of the service. To administer corporate policies in respect of Data Protection, Freedom of Information and Environmental Information Requests. To take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. To liaise with Senior Managers, Heads of Service, housing service areas as part of remedial activities to remedy areas of failure. Person Specification: The ideal candidate must have: Previous experience working on complaints for a council or similar public sector organisation. Experience and/or skills in ensuring the Stage 1 and Stage 2 corporate complaint process is effectively implemented in line with the Ombudsman Complaint Handling Code and Complaints, Comments and Compliments policy. Experience in ensuring service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure. Demonstrable skills and experience of being clear, helpful and manage expectations in any telephone conversations and written communication with complainants. Skills to take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Compliance Technologist Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary Location: Pizza and Bread Crewe, Crewe, CW1 6UA Ways of Working: Site based Hours of work: Monday - Friday / 08:30 - 17:00 Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Crewe produces chilled speciality breads, including sliced baguettes, hand-crafted flatbreads, and dough balls. The site employs over 280 people in the factory operating at a high standard of quality and volume. What you'll be doing As a Compliance Technologist, you'll support the Technical function by ensuring legal, food safety and quality compliance across the site. You'll provide technical support to customers, suppliers and internal teams while maintaining robust systems, reporting and audit readiness. Role Accountabilities • Provide administrative support for QMS and HACCP compliance • Generate, maintain and report Technical KPI data • Monitor and trend non-conformance, complaints, microbiological and nutritional surveillance data • Coordinate pest control activity and ensure compliance with scheduled visits • Maintain and update the Allergen Risk Assessment • Perform data entry, trend analysis, manage change procedures and respond to technical information requests • Conduct traceability exercises and drive system improvements • Support audits, site visits and customer communications • Complete internal audits and manage non-conformances • Work with the Specification Technologist to create and update finished product specifications • Support product launches, delists and promotional activity • Assist with export documentation compliance and veterinary officer visits • Provide flexible support across the Technical team and contribute to projects What we're looking for • Experience in a technical or compliance role within a manufacturing environment • Strong understanding of food safety, quality and compliance systems • Good analytical skills with the ability to interpret and trend data • Clear and effective written and verbal communication skills • Strong organisational skills and attention to detail • Ability to work calmly and methodically in a fast-paced environment • A proactive and solutions-focused approach • Flexibility to adapt to changing priorities • Professional approach with a strong sense of accountability At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Competitive matched pension contribution Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career. "We reserve the right to close this advertisement before the stated closing date."
May 19, 2026
Full time
Compliance Technologist Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary Location: Pizza and Bread Crewe, Crewe, CW1 6UA Ways of Working: Site based Hours of work: Monday - Friday / 08:30 - 17:00 Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Crewe produces chilled speciality breads, including sliced baguettes, hand-crafted flatbreads, and dough balls. The site employs over 280 people in the factory operating at a high standard of quality and volume. What you'll be doing As a Compliance Technologist, you'll support the Technical function by ensuring legal, food safety and quality compliance across the site. You'll provide technical support to customers, suppliers and internal teams while maintaining robust systems, reporting and audit readiness. Role Accountabilities • Provide administrative support for QMS and HACCP compliance • Generate, maintain and report Technical KPI data • Monitor and trend non-conformance, complaints, microbiological and nutritional surveillance data • Coordinate pest control activity and ensure compliance with scheduled visits • Maintain and update the Allergen Risk Assessment • Perform data entry, trend analysis, manage change procedures and respond to technical information requests • Conduct traceability exercises and drive system improvements • Support audits, site visits and customer communications • Complete internal audits and manage non-conformances • Work with the Specification Technologist to create and update finished product specifications • Support product launches, delists and promotional activity • Assist with export documentation compliance and veterinary officer visits • Provide flexible support across the Technical team and contribute to projects What we're looking for • Experience in a technical or compliance role within a manufacturing environment • Strong understanding of food safety, quality and compliance systems • Good analytical skills with the ability to interpret and trend data • Clear and effective written and verbal communication skills • Strong organisational skills and attention to detail • Ability to work calmly and methodically in a fast-paced environment • A proactive and solutions-focused approach • Flexibility to adapt to changing priorities • Professional approach with a strong sense of accountability At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Competitive matched pension contribution Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career. "We reserve the right to close this advertisement before the stated closing date."
Customer Liaison Officer Location: Wellingborough Salary : £26,992.16 per annum Vacancy Type: Permanent Hours: 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Closing Date: 20 th May 2026 Who they are The Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, they pride themselves on their commitment to employee development, wellbeing, and innovation. Their mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. They champion equity, recognising that their strength lies in the unique backgrounds, perspectives, and talents of their people. Through transparent practices, continuous development, and meaningful engagement, they strive to create an environment where all employees can thrive and contribute to their shared success. What they offer Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose The administration and resolution of Expressions of Dissatisfaction emanating from motor claims relating to vehicle accidental damage. Working as part of the Customer Support Team to deliver the highest possible standards of customer service, with the ability to follow individual brand/client requirements and directives, and service level agreements and performance targets are achieved. Role Profile Act as a first level point of contact for customers, clients, repair network members, suppliers and partners. Receive incoming calls/emails and act promptly, dealing with all enquiries or actions in a professional manner. Process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLAs. Ensure the accurate and detailed recording of all information utilising the company's management systems so as to provide comprehensive audit trails. Highlight to line manager any potential process improvements across departments and the network to reduce the level of EODs. Communicate with all internal departments as required for the resolution of an EOD. Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures. All Pending and In Progress EODs to be reviewed as first task each day To meet agreed targets. Manage your daily workload to ensure efficiency is maintained. The completion of other duties as required from time to time by the Management Team. Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with their client's values Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards. To promote their business and that of their clients by providing exceptional and friendly service at all times. Person Specification You will have Good knowledge of Microsoft Office. GCSE Maths and English. Excellent telephone manner. Ability to build and maintain relationships. Ability to work to agreed deadlines, targets and objectives. Ability to work as part of a team as well as autonomously to a high level of accuracy. Good planning and organisational skills. First class communication skills. Good decision maker. Commitment to providing a first-class service to customers, suppliers and partners. At least 1-year customer service experience. Experience of handling customer complaints. To Apply If you feel you are a suitable candidate and would like to work for The Network, please click apply to be redirected to their website to complete your application.
May 19, 2026
Full time
Customer Liaison Officer Location: Wellingborough Salary : £26,992.16 per annum Vacancy Type: Permanent Hours: 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Closing Date: 20 th May 2026 Who they are The Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, they pride themselves on their commitment to employee development, wellbeing, and innovation. Their mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. They champion equity, recognising that their strength lies in the unique backgrounds, perspectives, and talents of their people. Through transparent practices, continuous development, and meaningful engagement, they strive to create an environment where all employees can thrive and contribute to their shared success. What they offer Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose The administration and resolution of Expressions of Dissatisfaction emanating from motor claims relating to vehicle accidental damage. Working as part of the Customer Support Team to deliver the highest possible standards of customer service, with the ability to follow individual brand/client requirements and directives, and service level agreements and performance targets are achieved. Role Profile Act as a first level point of contact for customers, clients, repair network members, suppliers and partners. Receive incoming calls/emails and act promptly, dealing with all enquiries or actions in a professional manner. Process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLAs. Ensure the accurate and detailed recording of all information utilising the company's management systems so as to provide comprehensive audit trails. Highlight to line manager any potential process improvements across departments and the network to reduce the level of EODs. Communicate with all internal departments as required for the resolution of an EOD. Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures. All Pending and In Progress EODs to be reviewed as first task each day To meet agreed targets. Manage your daily workload to ensure efficiency is maintained. The completion of other duties as required from time to time by the Management Team. Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with their client's values Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards. To promote their business and that of their clients by providing exceptional and friendly service at all times. Person Specification You will have Good knowledge of Microsoft Office. GCSE Maths and English. Excellent telephone manner. Ability to build and maintain relationships. Ability to work to agreed deadlines, targets and objectives. Ability to work as part of a team as well as autonomously to a high level of accuracy. Good planning and organisational skills. First class communication skills. Good decision maker. Commitment to providing a first-class service to customers, suppliers and partners. At least 1-year customer service experience. Experience of handling customer complaints. To Apply If you feel you are a suitable candidate and would like to work for The Network, please click apply to be redirected to their website to complete your application.
Maintenance Team Leader Location: East London Contract Type: Permanent Salary: £50,000 - £55,000 per annum Working Pattern: Full Time (35 hours per week, Monday to Friday) Are you ready to lead a dynamic maintenance team while making a real difference in public services? If you're passionate about asset management, health and safety, and delivering exceptional customer service, we want to hear from you! About the Role: As the Maintenance Team Leader at one of Adecco's key public sector clients, you will play a pivotal role in ensuring the smooth operation of maintenance operations and asset management. Reporting directly to the Director of Housing, you'll lead a team of two Maintenance Officers and work closely with external contractors to uphold the highest standards of safety and quality. You will be dealing with day-to-day maintenance issues and undertaking routine inspections, liaising with tenants and contractors to ensure works are completed to specified time frames, so a willingness to be "out and about" in the East London community is essential! Key Responsibilities: Lead Maintenance Operations: Oversee all aspects of maintenance operations and asset management. Team Management: Supervise and support two Maintenance Officers to deliver outstanding service. Safety Compliance: Ensure adherence to Gas, Fire, Electrical, Legionella, Asbestos, and Lift safety regulations. Conduct Inspections: Carry out Stock Condition surveys and post inspections of works over £1,500 and voids. Manage Disrepair Claims: Handle disrepair claims efficiently and ensure all complaints and member inquiries are addressed on time. Capital Works Projects: Take the lead on refurbishment projects for domestic properties, managing external contractors effectively. Cyclical Works Management: Oversee the cyclical and major works programme to ensure timely execution. Procurement Assistance: Assist in procuring new contracts as necessary. Health & Safety Adherence: Ensure compliance with health and safety legislation applicable to social housing. Emergency Service Management: Be the first point of contact for maintenance emergencies outside regular hours. Budget Oversight: Collaborate with senior management to plan and monitor the Asset Management and Maintenance budget. Customer Service Excellence: Provide outstanding service and proactively address issues. KPI Reporting: Produce regular KPI reports for the Board and senior management. Performance Monitoring: Develop systems to ensure adherence to consumer standards set by regulators. What We're Looking For: Proven experience in maintenance operations and asset management, ideally from the public sector (but not essential) Strong leadership skills with the ability to motivate and manage a team. In-depth knowledge of safety regulations and compliance. Excellent communication and customer service skills. Ability to manage multiple projects and priorities effectively. A proactive approach to problem-solving and decision-making. Why Join? Impactful Work: Contribute to the safety and satisfaction of residents in our community. Supportive Environment: Work in a friendly and collaborative atmosphere where your ideas and initiatives are valued. Career Growth: Opportunities for professional development and continuous learning. If you're ready to take the next step in your career and make a meaningful impact in the public sector, apply now!
May 19, 2026
Full time
Maintenance Team Leader Location: East London Contract Type: Permanent Salary: £50,000 - £55,000 per annum Working Pattern: Full Time (35 hours per week, Monday to Friday) Are you ready to lead a dynamic maintenance team while making a real difference in public services? If you're passionate about asset management, health and safety, and delivering exceptional customer service, we want to hear from you! About the Role: As the Maintenance Team Leader at one of Adecco's key public sector clients, you will play a pivotal role in ensuring the smooth operation of maintenance operations and asset management. Reporting directly to the Director of Housing, you'll lead a team of two Maintenance Officers and work closely with external contractors to uphold the highest standards of safety and quality. You will be dealing with day-to-day maintenance issues and undertaking routine inspections, liaising with tenants and contractors to ensure works are completed to specified time frames, so a willingness to be "out and about" in the East London community is essential! Key Responsibilities: Lead Maintenance Operations: Oversee all aspects of maintenance operations and asset management. Team Management: Supervise and support two Maintenance Officers to deliver outstanding service. Safety Compliance: Ensure adherence to Gas, Fire, Electrical, Legionella, Asbestos, and Lift safety regulations. Conduct Inspections: Carry out Stock Condition surveys and post inspections of works over £1,500 and voids. Manage Disrepair Claims: Handle disrepair claims efficiently and ensure all complaints and member inquiries are addressed on time. Capital Works Projects: Take the lead on refurbishment projects for domestic properties, managing external contractors effectively. Cyclical Works Management: Oversee the cyclical and major works programme to ensure timely execution. Procurement Assistance: Assist in procuring new contracts as necessary. Health & Safety Adherence: Ensure compliance with health and safety legislation applicable to social housing. Emergency Service Management: Be the first point of contact for maintenance emergencies outside regular hours. Budget Oversight: Collaborate with senior management to plan and monitor the Asset Management and Maintenance budget. Customer Service Excellence: Provide outstanding service and proactively address issues. KPI Reporting: Produce regular KPI reports for the Board and senior management. Performance Monitoring: Develop systems to ensure adherence to consumer standards set by regulators. What We're Looking For: Proven experience in maintenance operations and asset management, ideally from the public sector (but not essential) Strong leadership skills with the ability to motivate and manage a team. In-depth knowledge of safety regulations and compliance. Excellent communication and customer service skills. Ability to manage multiple projects and priorities effectively. A proactive approach to problem-solving and decision-making. Why Join? Impactful Work: Contribute to the safety and satisfaction of residents in our community. Supportive Environment: Work in a friendly and collaborative atmosphere where your ideas and initiatives are valued. Career Growth: Opportunities for professional development and continuous learning. If you're ready to take the next step in your career and make a meaningful impact in the public sector, apply now!
Service Director Customer Services About Plymouth Plymouth is Britain's Ocean City - ambitious, forward-looking and proud of its identity. With significant investment, growth and regeneration underway, the city is evolving rapidly. We are focused on delivering high-quality public services, improving outcomes for residents and creating a sustainable, inclusive future. The Role This is a pivotal leadership role with a clear and uncompromising focus on customer service. As Service Director for Customer Services, you will define, lead and embed a Council-wide approach to customer service excellence. This is not simply about overseeing services, it is about owning and delivering the Council's Customer Service Strategy, redesigning services around the customer, and building the capability, leadership and training needed to deliver it consistently across the organisation. You will lead a broad portfolio including the contact centre, customer experience, complaints, business support and city-wide customer access through our 'front doors'. You will ensure services are simple, inclusive and effective, balancing digitally enabled delivery with high-quality human interaction where it matters most. Reporting to the Chief Operating Officer, you will operate as a key member of the senior leadership team, working closely with elected members, partners and stakeholders to drive a step-change in customer experience across the organisation. The Opportunity This is a role with real scale and impact. You will: Define and deliver a clear Customer Service Strategy, setting the standard for what good looks like across the Council Act as the organisation's customer services lead, shaping direction and holding services to account for delivery Embed a strong, consistent customer-focused culture across all front-line services Establish and lead a customer service training and development approach, building capability and confidence across the organisation Drive service redesign using data and insight to improve experience and reduce avoidable demand Ensure services are digitally enabled and accessible, while remaining inclusive for those who need additional support Oversee key enabling services including contact centre, complaints and business support, ensuring high performance and value for money This is an opportunity to define how customer service is delivered across the Council, lead cultural and organisational change, and position Plymouth as a high-performing, customer-focused authority. What We're Looking For We are looking for a strategic customer services leader who can operate effectively at Chief Officer level. You will bring: A strong track record of defining and delivering customer service strategy at scale Significant experience of leading customer service or customer experience functions, with a clear focus on outcomes The ability to embed a customer-focused culture across complex organisations through leadership and influence Experience of building organisational capability, including designing and delivering customer service training and development A strong understanding of how data, insight and digital approaches can improve customer experience Political awareness and experience of working with elected members and senior stakeholders A focus on performance, outcomes and continuous improvement You will be a visible and credible leader, able to set direction, build capability and deliver measurable improvement at pace. Why Join Us Plymouth City Council is committed to delivering better outcomes for our residents and communities. This role offers the opportunity to redefine how we serve our customers, lead significant cultural change and make a lasting impact on the experience of every resident who interacts with the Council. The expectation is that the role will be office-based for 3 to 4 days per week to support collaboration and visibility, with flexibility around how the remaining time is worked. As a flexible employer, we are open to discussing working arrangements to balance service needs with individual circumstances. If you have any queries, please contact Please note the current role profile is undergoing a grading review and cannot be published at this stage, but the draft version can be provided on request via the email address above. Closing date: 28 May Assessment Centre: 11 June Final interview: 17 June
May 19, 2026
Full time
Service Director Customer Services About Plymouth Plymouth is Britain's Ocean City - ambitious, forward-looking and proud of its identity. With significant investment, growth and regeneration underway, the city is evolving rapidly. We are focused on delivering high-quality public services, improving outcomes for residents and creating a sustainable, inclusive future. The Role This is a pivotal leadership role with a clear and uncompromising focus on customer service. As Service Director for Customer Services, you will define, lead and embed a Council-wide approach to customer service excellence. This is not simply about overseeing services, it is about owning and delivering the Council's Customer Service Strategy, redesigning services around the customer, and building the capability, leadership and training needed to deliver it consistently across the organisation. You will lead a broad portfolio including the contact centre, customer experience, complaints, business support and city-wide customer access through our 'front doors'. You will ensure services are simple, inclusive and effective, balancing digitally enabled delivery with high-quality human interaction where it matters most. Reporting to the Chief Operating Officer, you will operate as a key member of the senior leadership team, working closely with elected members, partners and stakeholders to drive a step-change in customer experience across the organisation. The Opportunity This is a role with real scale and impact. You will: Define and deliver a clear Customer Service Strategy, setting the standard for what good looks like across the Council Act as the organisation's customer services lead, shaping direction and holding services to account for delivery Embed a strong, consistent customer-focused culture across all front-line services Establish and lead a customer service training and development approach, building capability and confidence across the organisation Drive service redesign using data and insight to improve experience and reduce avoidable demand Ensure services are digitally enabled and accessible, while remaining inclusive for those who need additional support Oversee key enabling services including contact centre, complaints and business support, ensuring high performance and value for money This is an opportunity to define how customer service is delivered across the Council, lead cultural and organisational change, and position Plymouth as a high-performing, customer-focused authority. What We're Looking For We are looking for a strategic customer services leader who can operate effectively at Chief Officer level. You will bring: A strong track record of defining and delivering customer service strategy at scale Significant experience of leading customer service or customer experience functions, with a clear focus on outcomes The ability to embed a customer-focused culture across complex organisations through leadership and influence Experience of building organisational capability, including designing and delivering customer service training and development A strong understanding of how data, insight and digital approaches can improve customer experience Political awareness and experience of working with elected members and senior stakeholders A focus on performance, outcomes and continuous improvement You will be a visible and credible leader, able to set direction, build capability and deliver measurable improvement at pace. Why Join Us Plymouth City Council is committed to delivering better outcomes for our residents and communities. This role offers the opportunity to redefine how we serve our customers, lead significant cultural change and make a lasting impact on the experience of every resident who interacts with the Council. The expectation is that the role will be office-based for 3 to 4 days per week to support collaboration and visibility, with flexibility around how the remaining time is worked. As a flexible employer, we are open to discussing working arrangements to balance service needs with individual circumstances. If you have any queries, please contact Please note the current role profile is undergoing a grading review and cannot be published at this stage, but the draft version can be provided on request via the email address above. Closing date: 28 May Assessment Centre: 11 June Final interview: 17 June
Housing Support Officer Permanent £35,000 North London Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis. Duties and Responsibilities of the Housing Support Officer: Deliver a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice. Support residents with the completion of welfare and benefit-related documentation. Work closely with operational teams and support services regarding tenancy start dates, terminations and transfers. Prepare tenancy documentation and resident welcome information. Provide relevant arrears and account information to income teams to support debt resolution processes. Offer guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters. Review support needs and risk assessments to ensure housing management responsibilities are delivered effectively. Essential Requirements of the Housing Support Officer: Enhanced DBS Full UK Driving Licence To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
May 19, 2026
Full time
Housing Support Officer Permanent £35,000 North London Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis. Duties and Responsibilities of the Housing Support Officer: Deliver a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice. Support residents with the completion of welfare and benefit-related documentation. Work closely with operational teams and support services regarding tenancy start dates, terminations and transfers. Prepare tenancy documentation and resident welcome information. Provide relevant arrears and account information to income teams to support debt resolution processes. Offer guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters. Review support needs and risk assessments to ensure housing management responsibilities are delivered effectively. Essential Requirements of the Housing Support Officer: Enhanced DBS Full UK Driving Licence To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Housing Officer x6 (Bedfordshire/Buckinghamshire) Location: Bedfordshire, Buckinghamshire Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for six Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area: x 2 - Bedford x 2 - Central Bedford x 1 - Central Bedford, Luton, North Hertfordshire x 1 - Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 19, 2026
Full time
Housing Officer x6 (Bedfordshire/Buckinghamshire) Location: Bedfordshire, Buckinghamshire Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for six Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area: x 2 - Bedford x 2 - Central Bedford x 1 - Central Bedford, Luton, North Hertfordshire x 1 - Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer - East Anglia Location: East Anglia Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the East Anglia area: Cambridge, East Cambridgeshire, Huntingdonshire, King's Lynn And West Norfolk, Norwich, South Cambridgeshire, West Suffolk What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 19, 2026
Full time
Housing Officer - East Anglia Location: East Anglia Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the East Anglia area: Cambridge, East Cambridgeshire, Huntingdonshire, King's Lynn And West Norfolk, Norwich, South Cambridgeshire, West Suffolk What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Part time Service Delivery Administrator - Cookstown Your new company This is a great opportunity to join a well-established public sector organisation. They are recruiting for a Service Delivery Administrator. This role is initially temporary for 6 months with the possibility of being extended. It is part-time, working 18 hours per week. Pay rate is £13.97 per hour. Your new role As service delivery administrator, duties include: Administration of internal systems, including training of staff, development of supporting documentation and associated materials in line with end users' requirements. Responsible for proactively managing competing diary demands, using initiative to resolve issues within agreed deadlines, producing and maintaining annual leave planners/matrix, coordinating the scheduling of meetings and events, providing note taking support, ensuring all required resources are assigned and completing and issuing the appropriate paperwork. Responsible for updating Officer Rota changes for leave requests, sickness periods and Training Course dates and escalating to relevant Officer if there is an impact on cover. Responsible for the day-to-day Area Command administrative duties, ensuring all tasks are efficiently and effectively carried out, including managing, maintaining and updating all relevant electronic and paper records and filing systems. Preparation of reports and creating presentations and other official documents in a timely manner to meet deadlines, ensuring information is presented in line with corporate image and in an engaging format. Act as the central point of contact for internal and external communication, engaging with colleagues across all levels of the organisation, ensuring accurate information exchange, effective liaison and appropriate escalation of unresolved queries. Provide direction and support to operational and non-operational staff by creating, developing, reviewing and making recommendations for work flow processes, step by step guides and general information, including designing and delivering local training for key tasks and systems within the Area. Assist the Area Management Team with the coordination and development of the Area, Station and Watch Assurance Reports, Annual Objectives, and Performance Indicators ensuring that the required standards of are maintained To assist with the administration and maintenance of the Area Risk Register Provide administrative support to the Investigating Officer in relation to complaints received. What you'll get in return You will be offered a 6-month contract with a reputable public sector with the view to being extended, part time hours that suit you and pay rate of £13.97 per hour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 19, 2026
Full time
Part time Service Delivery Administrator - Cookstown Your new company This is a great opportunity to join a well-established public sector organisation. They are recruiting for a Service Delivery Administrator. This role is initially temporary for 6 months with the possibility of being extended. It is part-time, working 18 hours per week. Pay rate is £13.97 per hour. Your new role As service delivery administrator, duties include: Administration of internal systems, including training of staff, development of supporting documentation and associated materials in line with end users' requirements. Responsible for proactively managing competing diary demands, using initiative to resolve issues within agreed deadlines, producing and maintaining annual leave planners/matrix, coordinating the scheduling of meetings and events, providing note taking support, ensuring all required resources are assigned and completing and issuing the appropriate paperwork. Responsible for updating Officer Rota changes for leave requests, sickness periods and Training Course dates and escalating to relevant Officer if there is an impact on cover. Responsible for the day-to-day Area Command administrative duties, ensuring all tasks are efficiently and effectively carried out, including managing, maintaining and updating all relevant electronic and paper records and filing systems. Preparation of reports and creating presentations and other official documents in a timely manner to meet deadlines, ensuring information is presented in line with corporate image and in an engaging format. Act as the central point of contact for internal and external communication, engaging with colleagues across all levels of the organisation, ensuring accurate information exchange, effective liaison and appropriate escalation of unresolved queries. Provide direction and support to operational and non-operational staff by creating, developing, reviewing and making recommendations for work flow processes, step by step guides and general information, including designing and delivering local training for key tasks and systems within the Area. Assist the Area Management Team with the coordination and development of the Area, Station and Watch Assurance Reports, Annual Objectives, and Performance Indicators ensuring that the required standards of are maintained To assist with the administration and maintenance of the Area Risk Register Provide administrative support to the Investigating Officer in relation to complaints received. What you'll get in return You will be offered a 6-month contract with a reputable public sector with the view to being extended, part time hours that suit you and pay rate of £13.97 per hour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
