Tour Management Administrator

Tour Management Administrator

• Annual Salary: £26,000
• Location: York City Centre
• Job Type: Full-time
• Working Hours: Majority of the time you will be working Monday to Friday 9-5.30pm with very occasional weekend cover needed (days off back in lieu during the week)

We are excited to be recruiting for a Tour Management Executive/Administrator for one of my favourite clients. This role is crucial in providing day-to-day administrative support to the Tour Management Team and ensuring effective communication across all departments. If you thrive in a fast-paced environment and are committed to delivering customer excellence, this position is for you.

Day-to-day of the role:

• Serve as the primary office contact for the Tour Management team, offering administrative support and resolving issues efficiently.
• Organise and coordinate events, webinars, and recruitment activities for Tour Managers, including managing logistics like attendees, catering, and equipment.
• Update and maintain essential documents and manuals on the Tour Management Information System.
• Handle the processing of Tour Manager invoices and maintain accurate personal details and files.
• Assist in the production of reports and manage Tour Manager accommodation bookings as needed.
• Provide cross-functional support to other areas of the Operations Team, demonstrating flexibility and adaptability.
• Maintain and update Tour Manager profiles for customer documentation and administer the Tour Manager Ambassador incentive scheme.
• Offer administrative support for Tour Manager Visa applications and provide guidance to Tour Managers while on tour.
• Process tour feedback and ensure it is communicated to relevant departments.

Required Skills & Qualifications:

• Proven administration experience in a similar role.
• Ability to work under pressure and meet deadlines with a strong focus on detail and accuracy.
• Excellent organizational skills to manage multiple priorities.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Exceptional verbal and written communication skills.
• Customer-focused mindset with a flexible and adaptable approach to change.
• Confidence in working independently in a dynamic environment.
• Professional telephone manner and comfortable interacting with strong personalities.

Benefits:

• Excellent working location in the city centre with easy public transport links
• Employee discounts
• 33 days holiday inc bank holidays
• Buy and sell holiday scheme
• Healthcare benefits
• Enhanced maternity and paternity leave
• Contributory pension scheme
• Comprehensive training and support to ensure success in the role.
• Opportunities for professional development and growth within the company.

If this is of interest don't hesitate in applying as the client is actively interviewing.