Sales Support Representative

Are you a proactive, people-focused professional who enjoys making things happen and being genuinely valued by a sales team?

This is a fantastic opportunity to join a growing, fast-moving business where your contribution directly supports revenue, strengthens long-term client relationships, and keeps the wheels turning across a busy commercial operation.

The role

As a Sales Support Co-ordinator, you'll sit at the heart of the business. You'll be the friendly, professional voice for clients, a trusted right-hand support to the sales team, and a key player in helping opportunities convert into long-term relationships.

No two days are the same - you'll be juggling customer interaction, sales support, CRM activity and commercial reporting, all while working closely with experienced colleagues in a supportive team environment.

What you'll be doing

• Acting as a key point of contact for clients, delivering a professional, confident and responsive service
• Building strong relationships with customers and managing agents
• Supporting the sales team with administration, reporting and pipeline activity
• Proactively chasing outstanding quotes and following up opportunities across all regions
• Keeping CRM systems accurate and up to date
• Re-engaging lapsed accounts and helping bring clients back on board
• Identifying new managing agents and potential business opportunities
• Supporting Customer Relationship Managers with new and existing sites
• Attending client meetings alongside the CRM team
• Supporting cross-selling across services including Drainage, Pumps and Electrical
• Preparing reports on customer feedback, performance metrics and sales activity

Why this role stands out

This isn't a standard customer service position. You'll have real commercial exposure, work across multiple service lines, and play an active role in business growth and client retention. It's an ideal role if you enjoy responsibility, variety, and seeing the direct impact of your work.

You'll also benefit from training, development and the chance to grow your career as the business continues to expand.

What we're looking for

• Experience in Customer Service or Sales Support
• A confident communicator with a professional telephone manner
• Strong relationship-building skills
• Excellent attention to detail and organisation
• Experience using CRM systems
• Ability to manage multiple tasks in a fast-paced environment
• A proactive mindset and willingness to learn
• Comfortable working independently as well as part of a team
• Motivated by targets and KPIs

Desirable:

• Experience working with NPS (Net Promoter Score)

If you're looking for a role where you can build relationships, develop commercial skills and be part of a friendly, ambitious team - we'd love to hear from you.

Email: with your latest CV and explain why you would be ideal for this role