We are a passionate, family-run business with over 30 years of expertise in reconditioning Aga cookers to the highest standard. Our outstanding reputation in the industry is built on craftsmanship, integrity, and a genuine love for what we do. As we continue to grow, we are looking for a talented Sales Advisor to join our friendly team and help us share our exceptional products with customers who appreciate true quality. The Role This is an exciting opportunity to sell a truly premium product to discerning customers. Our reconditioned Aga cookers are high-value items that attract buyers who expect expert guidance and outstanding service throughout their journey, from initial enquiry right through to after-sales care. You will be the face of our business in our showroom and the voice on the end of the phone, so a warm personality, genuine enthusiasm, and a natural ability to build rapport are essential. Full product knowledge will be developed through hands-on training. What matters most is your drive, your people skills, and your commitment to delivering an exceptional customer experience. Key Responsibilities Handle inbound and outbound sales calls, converting enquiries into orders Respond promptly to website, email, and all other customer enquiries Welcome and assist customers in our showroom, understanding their needs and presenting the right solutions Provide outstanding after-sales customer service and support Process and complete sales accurately and efficiently Proactively follow up on leads to maximise sales and profitability Additional ad hoc tasks may be required What We Are Looking For A confident, personable, and enthusiastic approach to sales and customer interaction Excellent verbal and written communication skills, both on the telephone and in person Strong attention to detail and a thorough, organised approach to your work The ability to use your initiative, manage your own workload, and work independently when needed Trustworthy, reliable, and committed to representing our brand with professionalism Previous experience selling luxury or premium products is an advantage, but not essential. What We Offer A varied and rewarding role selling a genuinely unique luxury product A supportive, friendly working environment Full on-the-job product training. No prior Aga knowledge required The opportunity to become a true expert in a specialist and highly respected niche A stable, long-term position within an established and growing business Attractive package and bonus scheme
May 19, 2026
Full time
We are a passionate, family-run business with over 30 years of expertise in reconditioning Aga cookers to the highest standard. Our outstanding reputation in the industry is built on craftsmanship, integrity, and a genuine love for what we do. As we continue to grow, we are looking for a talented Sales Advisor to join our friendly team and help us share our exceptional products with customers who appreciate true quality. The Role This is an exciting opportunity to sell a truly premium product to discerning customers. Our reconditioned Aga cookers are high-value items that attract buyers who expect expert guidance and outstanding service throughout their journey, from initial enquiry right through to after-sales care. You will be the face of our business in our showroom and the voice on the end of the phone, so a warm personality, genuine enthusiasm, and a natural ability to build rapport are essential. Full product knowledge will be developed through hands-on training. What matters most is your drive, your people skills, and your commitment to delivering an exceptional customer experience. Key Responsibilities Handle inbound and outbound sales calls, converting enquiries into orders Respond promptly to website, email, and all other customer enquiries Welcome and assist customers in our showroom, understanding their needs and presenting the right solutions Provide outstanding after-sales customer service and support Process and complete sales accurately and efficiently Proactively follow up on leads to maximise sales and profitability Additional ad hoc tasks may be required What We Are Looking For A confident, personable, and enthusiastic approach to sales and customer interaction Excellent verbal and written communication skills, both on the telephone and in person Strong attention to detail and a thorough, organised approach to your work The ability to use your initiative, manage your own workload, and work independently when needed Trustworthy, reliable, and committed to representing our brand with professionalism Previous experience selling luxury or premium products is an advantage, but not essential. What We Offer A varied and rewarding role selling a genuinely unique luxury product A supportive, friendly working environment Full on-the-job product training. No prior Aga knowledge required The opportunity to become a true expert in a specialist and highly respected niche A stable, long-term position within an established and growing business Attractive package and bonus scheme
Modern Workplace Consultant (M365/EUC/Presales) UK (Hybrid + Client Travel) £65,000 - £90,000 + benefits The Opportunity Join a growing Microsoft-focused technology consultancy delivering cutting-edge Modern Workplace and Digital Experience solutions to a portfolio of high-profile retail clients. This is a client-facing, high-impact role, combining technical design, delivery, and presales engagement - ideal for someone who enjoys working across the full life cycle from solution shaping through to implementation and optimisation. The Role As a Modern Workplace Consultant, you will operate as a trusted technical advisor to clients, working across multiple engagements. Client & Presales Engagement Support presales and bid activity, providing technical input into proposals, RFPs, and solution design Lead client workshops, discovery sessions, and technical presentations Translate business requirements into scalable Modern Workplace solutions Partner with account teams to help shape opportunities and grow client relationships Delivery & Solution Ownership Design and deliver end-to-end Modern Workplace/EUC solutions across the Microsoft stack Provide hands-on expertise across device management, identity, security, and collaboration platforms Own technical workstreams across multiple client engagements Ensure solutions are delivered to consultancy standards - scalable, secure, and supportable Leadership & Practice Development Mentor and support junior EUC engineers and consultants Contribute to internal capability development, standards, and best practice frameworks Help shape the organisation's Modern Workplace proposition, including DEX and automation Technology Expertise You'll act as a subject matter expert across: Microsoft Endpoint Management - Intune, Autopilot Modern Device Management - design, administration, and advisory Application Packaging & Deployment - Scripting, MSIX, modern delivery methods PowerShell - Scripting, automation, and optimisation Active Directory & Entra ID - identity, access, policy, governance Microsoft Security stack - Defender, Conditional Access, compliance & best-practice configuration Microsoft 365 ecosystem - Teams, SharePoint, Exchange Online, Power Platform What We're Looking For Proven experience in a client-facing Modern Workplace/EUC Consultant role Demonstrable experience mentoring or leading junior engineers Strong background delivering Microsoft 365 and endpoint management solutions Experience supporting or leading presales, solution design, or bid activity Strong PowerShell capability and a solutions-led mindset Previous experience delivering into retail or multi-site environments is highly advantageous RSG Plc is acting as an Employment Agency in relation to this vacancy.
May 19, 2026
Full time
Modern Workplace Consultant (M365/EUC/Presales) UK (Hybrid + Client Travel) £65,000 - £90,000 + benefits The Opportunity Join a growing Microsoft-focused technology consultancy delivering cutting-edge Modern Workplace and Digital Experience solutions to a portfolio of high-profile retail clients. This is a client-facing, high-impact role, combining technical design, delivery, and presales engagement - ideal for someone who enjoys working across the full life cycle from solution shaping through to implementation and optimisation. The Role As a Modern Workplace Consultant, you will operate as a trusted technical advisor to clients, working across multiple engagements. Client & Presales Engagement Support presales and bid activity, providing technical input into proposals, RFPs, and solution design Lead client workshops, discovery sessions, and technical presentations Translate business requirements into scalable Modern Workplace solutions Partner with account teams to help shape opportunities and grow client relationships Delivery & Solution Ownership Design and deliver end-to-end Modern Workplace/EUC solutions across the Microsoft stack Provide hands-on expertise across device management, identity, security, and collaboration platforms Own technical workstreams across multiple client engagements Ensure solutions are delivered to consultancy standards - scalable, secure, and supportable Leadership & Practice Development Mentor and support junior EUC engineers and consultants Contribute to internal capability development, standards, and best practice frameworks Help shape the organisation's Modern Workplace proposition, including DEX and automation Technology Expertise You'll act as a subject matter expert across: Microsoft Endpoint Management - Intune, Autopilot Modern Device Management - design, administration, and advisory Application Packaging & Deployment - Scripting, MSIX, modern delivery methods PowerShell - Scripting, automation, and optimisation Active Directory & Entra ID - identity, access, policy, governance Microsoft Security stack - Defender, Conditional Access, compliance & best-practice configuration Microsoft 365 ecosystem - Teams, SharePoint, Exchange Online, Power Platform What We're Looking For Proven experience in a client-facing Modern Workplace/EUC Consultant role Demonstrable experience mentoring or leading junior engineers Strong background delivering Microsoft 365 and endpoint management solutions Experience supporting or leading presales, solution design, or bid activity Strong PowerShell capability and a solutions-led mindset Previous experience delivering into retail or multi-site environments is highly advantageous RSG Plc is acting as an Employment Agency in relation to this vacancy.
Hayley Dexis has an exciting opportunity available for an enthusiastic Internal Sales person to join our well-established and experienced team based at our branch in Normanton . You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the role: You ll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone as well as being the face of our trade counter, providing expert knowledge and assistance to any walk-in customers. You ll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value. We re looking for someone confident and proactive, who isn t afraid to get stuck into a range of tasks. You ll have prior experience in internal sales as well as ideally a background in engineering or manufacturing, but we are open to cross-over sectors. Working hours: 40 hours per week, Monday Friday. 08 00 with 1hr lunch. There is flexibility with these hours if needed. What we're looking for in our Internal Sales person: Knowledge of MRO/Engineering products is ideal, but full training will be provided Prior internal sales experience or experience within a customer service / administrative environment. Excellent negotiation and communication skills Self-motivated, with strong organisational and time-management skills Ability to work independently and as part of a team Work well under pressure in a fast-paced environment What you'll get in return : From 23 days annual leave (plus public/bank holidays) increased with length of service Training provided through our own Hayley Academy Company pension Life Assurance cover (x2 salary) Invitation to healthcare scheme Wellness programmes Uniform and PPE provided Excellent opportunities and career prospects available. The recruitment process: Our advert will close on Tuesday 2nd June, but we may decide to close the advert early depending on the level of applications received, so be quick! Shortlisted applicants with have an initial screening call with our Talent Acquisition Advisor. Candidates selected for interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. There may be an additional interview stage which will be confirmed to shortlisted candidates. Finally We know sometimes you might feel that you don't meet the criteria or have a burning question - we're here to help so please ask us! You can contact us here (url removed). We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don t miss out on this fantastic opportunity to join the team at Hayley Dexis please click apply now to become our Internal Sales person - we'd like to hear from you!
May 19, 2026
Full time
Hayley Dexis has an exciting opportunity available for an enthusiastic Internal Sales person to join our well-established and experienced team based at our branch in Normanton . You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the role: You ll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone as well as being the face of our trade counter, providing expert knowledge and assistance to any walk-in customers. You ll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value. We re looking for someone confident and proactive, who isn t afraid to get stuck into a range of tasks. You ll have prior experience in internal sales as well as ideally a background in engineering or manufacturing, but we are open to cross-over sectors. Working hours: 40 hours per week, Monday Friday. 08 00 with 1hr lunch. There is flexibility with these hours if needed. What we're looking for in our Internal Sales person: Knowledge of MRO/Engineering products is ideal, but full training will be provided Prior internal sales experience or experience within a customer service / administrative environment. Excellent negotiation and communication skills Self-motivated, with strong organisational and time-management skills Ability to work independently and as part of a team Work well under pressure in a fast-paced environment What you'll get in return : From 23 days annual leave (plus public/bank holidays) increased with length of service Training provided through our own Hayley Academy Company pension Life Assurance cover (x2 salary) Invitation to healthcare scheme Wellness programmes Uniform and PPE provided Excellent opportunities and career prospects available. The recruitment process: Our advert will close on Tuesday 2nd June, but we may decide to close the advert early depending on the level of applications received, so be quick! Shortlisted applicants with have an initial screening call with our Talent Acquisition Advisor. Candidates selected for interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. There may be an additional interview stage which will be confirmed to shortlisted candidates. Finally We know sometimes you might feel that you don't meet the criteria or have a burning question - we're here to help so please ask us! You can contact us here (url removed). We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don t miss out on this fantastic opportunity to join the team at Hayley Dexis please click apply now to become our Internal Sales person - we'd like to hear from you!
Senior Client Relationship Manager Ruislip, Middlesex £45,000 £52,000 + generous bonus We re currently partnering with a well-established, marketing-led agency to hire a Senior Client Relationship Manager into a key, growth-focused position. This is a fantastic opportunity for a commercially minded, consultative professional who enjoys developing existing client partnerships and driving organic growth, rather than focusing on new business acquisition. The Role This is a senior, highly client-facing position where you ll take ownership of a portfolio of established accounts. The focus is on deepening relationships, identifying opportunities, and driving long-term commercial growth through a consultative approach. Working closely with an Account Director, you ll lead strategic conversations with senior stakeholders, shaping solutions and positioning additional services where they add genuine value. You ll be supported by a wider team who handle day-to-day coordination and delivery, allowing you to focus on relationship development and growth. Key Responsibilities Owning and developing senior client relationships across a portfolio of accounts Acting as a trusted advisor, building long-term, partnership-led relationships Driving revenue growth within existing clients through consultative engagement Identifying opportunities to expand scope, increase spend, and deepen collaboration Developing strategic account plans aligned to client objectives Leading commercial discussions and shaping tailored solutions Acting as the senior escalation point for key client issues Collaborating with internal teams to ensure high-quality delivery and client satisfaction Providing guidance and support to more junior team members What We re Looking For Proven experience in a senior client relationship, account management, or consultative sales role Background in FMCG, media, or marketing environments Strong track record of growing existing accounts and increasing revenue Ability to build credibility and influence at a senior stakeholder level Commercially astute with a strategic, insight-led approach Confident communicator with a collaborative and measured style Why This Role? Clear focus on consultative, relationship-led growth (not cold new business) Opportunity to own and develop key client partnerships High level of autonomy with strong internal support Competitive salary and an attractive bonus structure Growing, marketing-led agency with a strong reputation If you d like to find out more or have a confidential discussion, feel free to get in touch. What You Need to Do Now: If this sounds like the role for you, don t wait - apply today with your up-to-date CV! If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice. What You Need to Do Now: If this sounds like the role for you, don t wait - apply today with your up-to-date CV! If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice.
May 19, 2026
Full time
Senior Client Relationship Manager Ruislip, Middlesex £45,000 £52,000 + generous bonus We re currently partnering with a well-established, marketing-led agency to hire a Senior Client Relationship Manager into a key, growth-focused position. This is a fantastic opportunity for a commercially minded, consultative professional who enjoys developing existing client partnerships and driving organic growth, rather than focusing on new business acquisition. The Role This is a senior, highly client-facing position where you ll take ownership of a portfolio of established accounts. The focus is on deepening relationships, identifying opportunities, and driving long-term commercial growth through a consultative approach. Working closely with an Account Director, you ll lead strategic conversations with senior stakeholders, shaping solutions and positioning additional services where they add genuine value. You ll be supported by a wider team who handle day-to-day coordination and delivery, allowing you to focus on relationship development and growth. Key Responsibilities Owning and developing senior client relationships across a portfolio of accounts Acting as a trusted advisor, building long-term, partnership-led relationships Driving revenue growth within existing clients through consultative engagement Identifying opportunities to expand scope, increase spend, and deepen collaboration Developing strategic account plans aligned to client objectives Leading commercial discussions and shaping tailored solutions Acting as the senior escalation point for key client issues Collaborating with internal teams to ensure high-quality delivery and client satisfaction Providing guidance and support to more junior team members What We re Looking For Proven experience in a senior client relationship, account management, or consultative sales role Background in FMCG, media, or marketing environments Strong track record of growing existing accounts and increasing revenue Ability to build credibility and influence at a senior stakeholder level Commercially astute with a strategic, insight-led approach Confident communicator with a collaborative and measured style Why This Role? Clear focus on consultative, relationship-led growth (not cold new business) Opportunity to own and develop key client partnerships High level of autonomy with strong internal support Competitive salary and an attractive bonus structure Growing, marketing-led agency with a strong reputation If you d like to find out more or have a confidential discussion, feel free to get in touch. What You Need to Do Now: If this sounds like the role for you, don t wait - apply today with your up-to-date CV! If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice. What You Need to Do Now: If this sounds like the role for you, don t wait - apply today with your up-to-date CV! If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Role Purpose The After Sales & Parts Advisor plays a key role in supporting the aftersales function by delivering excellent customer service, managing parts enquiries, and ensuring the efficient supply of automotive parts. This position acts as a bridge between customers, service teams, and suppliers to maximise customer satisfaction and departmental profitability. Key Responsibilities Customer Service & Aftersales Support Act as the first point of contact for all aftersales and parts-related enquiries Provide a professional and efficient service to customers via phone, email, and face-to-face interactions Support the service department with parts identification and availability Handle customer queries, complaints, and returns in a timely and effective manner Parts Sales & Advisory Provide accurate quotations, pricing, and availability information Upsell additional parts and accessories where appropriate Process orders, invoices, and payments in line with company procedures Stock Control & Inventory Management Maintain accurate stock levels and carry out regular stock checks Monitor fast-moving and obsolete parts to optimise stock holding Receive, inspect, and correctly store incoming parts deliveries Ensure all parts are labelled and stored in an organised manner Supplier & Warranty Administration Liaise with suppliers to source parts efficiently and cost-effectively Process warranty claims in line with manufacturer guidelines Track and manage back orders and special orders Skills & Experience Required Previous experience in an automotive parts or aftersales role (preferred) Strong knowledge of vehicle parts and systems Experience using parts catalogues and dealership management systems (DMS) Excellent customer service and communication skills Strong organisational skills and attention to detail Ability to work in a fast-paced environment and prioritise workload Good IT skills (Microsoft Office, internal systems) To apply, please send a copy of your CV and a covering letter to alex com or, alternatively, submit your application via the link below Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
May 19, 2026
Full time
Role Purpose The After Sales & Parts Advisor plays a key role in supporting the aftersales function by delivering excellent customer service, managing parts enquiries, and ensuring the efficient supply of automotive parts. This position acts as a bridge between customers, service teams, and suppliers to maximise customer satisfaction and departmental profitability. Key Responsibilities Customer Service & Aftersales Support Act as the first point of contact for all aftersales and parts-related enquiries Provide a professional and efficient service to customers via phone, email, and face-to-face interactions Support the service department with parts identification and availability Handle customer queries, complaints, and returns in a timely and effective manner Parts Sales & Advisory Provide accurate quotations, pricing, and availability information Upsell additional parts and accessories where appropriate Process orders, invoices, and payments in line with company procedures Stock Control & Inventory Management Maintain accurate stock levels and carry out regular stock checks Monitor fast-moving and obsolete parts to optimise stock holding Receive, inspect, and correctly store incoming parts deliveries Ensure all parts are labelled and stored in an organised manner Supplier & Warranty Administration Liaise with suppliers to source parts efficiently and cost-effectively Process warranty claims in line with manufacturer guidelines Track and manage back orders and special orders Skills & Experience Required Previous experience in an automotive parts or aftersales role (preferred) Strong knowledge of vehicle parts and systems Experience using parts catalogues and dealership management systems (DMS) Excellent customer service and communication skills Strong organisational skills and attention to detail Ability to work in a fast-paced environment and prioritise workload Good IT skills (Microsoft Office, internal systems) To apply, please send a copy of your CV and a covering letter to alex com or, alternatively, submit your application via the link below Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
GLL the UKs leading leisure provider are currently recruiting a Human Resources Business Partner to join its People Team based across Belfast. As Human Resources Business Partner you will be a key member of the Regional Leadership Team responsible for working with the Regional Director, central people function and senior colleagues; to deliver the people national plan locally; set the Region's people agenda and for managing work streams and projects to deliver these. The Human Resources Business Partner is responsible for the line management of People Advisors within the Belfast region. Operating across a diverse geographic region the role requires a sound understanding of the political and socio-economic factors that exist within each unique partnership. In this role you will be working in partnership with our key stakeholders to deliver GLL's key objectives, in ensuring our people are trained and enthused to deliver the key priorities within their area. What you need: MCIPD qualified. Master's degree in HR, or other relevant advanced degree. Coaching Qualification (Desirable). Understanding of balance sheets and other financial metrics. Comprehensive and current knowledge of employment law An understanding of learning and organisational development. Relevant, proven experience, in a stand-alone role as a senior HR professional in a commercially driven organisation. Up-to-date and proven experience of managing disciplinary, grievance and absence management and other employee relations case work. Proven experience working in a complex organisation that requires detail orientation, sound judgment and strong analytical skills. Experience of leading the full range of ER change management programmes including organisational restructures, TUPE transfers, employment tribunals and redeployment and redundancy exercises. Experience of coaching managers. Experience of delivering training courses. Ideally have previously operated in a multi-site HR role. What you'll do: Become familiar with the operation of the region and its key performance indicators, for example sales, income and expenditure, and staff utilisation. Use this information, and other insights, to create a prioritised people plan that supports the region's business plan, aligns with the national people plan and manage the delivery of initiatives within these plans. Lead the continuous evaluation of the effectiveness of the regional organisational design and staffing structures. Use relevant people metrics and insight to assess the future workforce needs of the region and determine short, medium and long term plans, in conjunction with the Head of People and workforce information leads, to ensure that these are met. Assist in identifying and promoting internal career pathways for staff within the region, and wider organisation, to support talent development and improve retention. Support the Head of People and Organisational Development in ensuring that appropriate local mechanisms are in place to support the delivery of the company's annual training plans and ensure compliance with essential training requirements. Assess how these plans are supporting the business and work force in terms of skills requirements and gaps with the Associate Director of Learning and Organisational Development. Manage change management initiatives within the Region including: TUPEs, reorganisations, centre openings and closures and changes to structures and roles. Foster constructive working relationships with trade unions and lead collective consultations and negotiations with the support of the Head of People. Coach, upskill and support managers with the aim of improving staff engagement and satisfaction and reducing the number of employee relations cases. Ensure that GLL's HR policies, procedures and practices are followed fairly and consistently by managers and become fully embedded across the Region and organisation. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: This is a full time position. Hours of work will be negotiated with you in line with the needs of the service; Working from home is not possible in this role. We are an accredited Living Wage employer with industry-leading rates of pay. We can offer a career, not just a job, with extensive Learning & Development support available. A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business. Additionally, GLL offers employees a range of employment benefits: Access to a pension scheme. Health Assurance and access to Counselling services. Access to the tax-efficient Ride to Work bicycle purchase scheme. Free annual eye tests. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include: The right to stand for the Society board and to vote for board members to represent you. Access to team building and fun events such as treks, concerts, outings, etc. Access to a range of benefits exclusive to our people. About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a pos
May 19, 2026
Full time
GLL the UKs leading leisure provider are currently recruiting a Human Resources Business Partner to join its People Team based across Belfast. As Human Resources Business Partner you will be a key member of the Regional Leadership Team responsible for working with the Regional Director, central people function and senior colleagues; to deliver the people national plan locally; set the Region's people agenda and for managing work streams and projects to deliver these. The Human Resources Business Partner is responsible for the line management of People Advisors within the Belfast region. Operating across a diverse geographic region the role requires a sound understanding of the political and socio-economic factors that exist within each unique partnership. In this role you will be working in partnership with our key stakeholders to deliver GLL's key objectives, in ensuring our people are trained and enthused to deliver the key priorities within their area. What you need: MCIPD qualified. Master's degree in HR, or other relevant advanced degree. Coaching Qualification (Desirable). Understanding of balance sheets and other financial metrics. Comprehensive and current knowledge of employment law An understanding of learning and organisational development. Relevant, proven experience, in a stand-alone role as a senior HR professional in a commercially driven organisation. Up-to-date and proven experience of managing disciplinary, grievance and absence management and other employee relations case work. Proven experience working in a complex organisation that requires detail orientation, sound judgment and strong analytical skills. Experience of leading the full range of ER change management programmes including organisational restructures, TUPE transfers, employment tribunals and redeployment and redundancy exercises. Experience of coaching managers. Experience of delivering training courses. Ideally have previously operated in a multi-site HR role. What you'll do: Become familiar with the operation of the region and its key performance indicators, for example sales, income and expenditure, and staff utilisation. Use this information, and other insights, to create a prioritised people plan that supports the region's business plan, aligns with the national people plan and manage the delivery of initiatives within these plans. Lead the continuous evaluation of the effectiveness of the regional organisational design and staffing structures. Use relevant people metrics and insight to assess the future workforce needs of the region and determine short, medium and long term plans, in conjunction with the Head of People and workforce information leads, to ensure that these are met. Assist in identifying and promoting internal career pathways for staff within the region, and wider organisation, to support talent development and improve retention. Support the Head of People and Organisational Development in ensuring that appropriate local mechanisms are in place to support the delivery of the company's annual training plans and ensure compliance with essential training requirements. Assess how these plans are supporting the business and work force in terms of skills requirements and gaps with the Associate Director of Learning and Organisational Development. Manage change management initiatives within the Region including: TUPEs, reorganisations, centre openings and closures and changes to structures and roles. Foster constructive working relationships with trade unions and lead collective consultations and negotiations with the support of the Head of People. Coach, upskill and support managers with the aim of improving staff engagement and satisfaction and reducing the number of employee relations cases. Ensure that GLL's HR policies, procedures and practices are followed fairly and consistently by managers and become fully embedded across the Region and organisation. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: This is a full time position. Hours of work will be negotiated with you in line with the needs of the service; Working from home is not possible in this role. We are an accredited Living Wage employer with industry-leading rates of pay. We can offer a career, not just a job, with extensive Learning & Development support available. A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business. Additionally, GLL offers employees a range of employment benefits: Access to a pension scheme. Health Assurance and access to Counselling services. Access to the tax-efficient Ride to Work bicycle purchase scheme. Free annual eye tests. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include: The right to stand for the Society board and to vote for board members to represent you. Access to team building and fun events such as treks, concerts, outings, etc. Access to a range of benefits exclusive to our people. About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a pos
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Sales and Marketing team is being reshaped to directly support BDO's growth ambitions. We're building a high-performing function that is proud of its technical skills, reliable in delivery, and outcome-led in how we prioritise and execute. You'll join a team big enough to offer diverse roles and opportunities, big priorities and commercial challenges, yet personal enough to ensure you're supported and empowered from day one. Here, we think beyond activity. You'll bring ideas, fresh thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you'll deepen your understanding of our sectors and add value in your role. From strategic storytelling to capability building and smarter ways of working, you'll grow your skills while working with people who care about doing the right thing and doing it well. The Sales and Marketing team are recruiting for four Business Development Managers (aligned to either Tax, CR&O, Audit or Sectors - note, the Tax stream alignment is based in London. Other stream roles can be based in London or Regionally). We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Role purpose The Business Development Manager is deployed into a defined area of the business and is responsible for planning and delivering business development activity aligned to growth and market priority areas, including the firm's Target and Priority Client programmes where applicable. The role owns local execution and runs partner routines, working with the Senior Business Development Manager to iterate and gain sign-off for plans and to ensure alignment to capability standards. This role operates as a local change agent: improving adoption of central packs and routines, strengthening stakeholder follow-through, managing risks and dependencies, and using performance insight to drive improvements. Key responsibilities Draft and maintain the business development plan for the deployment area, including cohorts, cadence, stakeholder actions and measures. Consult with the Senior Business Development Manager to iterate plans, gain sign-off and ensure alignment to growth and market priority areas and relevant programmes. Define the minimum mobilisation materials required to run routines effectively and ensure ownership and timelines are clear. Lead delivery of partner routines and business development activity, ensuring stakeholders understand what is expected and by when. Run business plan sessions and routines, capture actions, and ensure follow-through is monitored and supported. Capture buyer feedback, objections and proof-point gaps surfaced in business development and feed them to the Senior Manager/Head for action. Coordinate with Campaigns, Content, Digital and Design to align timing, assets and messaging to business development plans. Track agreed KPIs and adoption measures for the deployment area; interpret what is changing and why. Provide reporting inputs and recommend optimisation actions based on insight. You'll be someone with Experience in sales enablement/BD mobilisation/programme delivery in a complex B2B environment. Strong stakeholder management with ability to influence and challenge constructively. Strong planning discipline; confident managing multiple dependencies and risks. Experience of using metrics and insight to drive actions and improvement. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. and
May 19, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Sales and Marketing team is being reshaped to directly support BDO's growth ambitions. We're building a high-performing function that is proud of its technical skills, reliable in delivery, and outcome-led in how we prioritise and execute. You'll join a team big enough to offer diverse roles and opportunities, big priorities and commercial challenges, yet personal enough to ensure you're supported and empowered from day one. Here, we think beyond activity. You'll bring ideas, fresh thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you'll deepen your understanding of our sectors and add value in your role. From strategic storytelling to capability building and smarter ways of working, you'll grow your skills while working with people who care about doing the right thing and doing it well. The Sales and Marketing team are recruiting for four Business Development Managers (aligned to either Tax, CR&O, Audit or Sectors - note, the Tax stream alignment is based in London. Other stream roles can be based in London or Regionally). We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Role purpose The Business Development Manager is deployed into a defined area of the business and is responsible for planning and delivering business development activity aligned to growth and market priority areas, including the firm's Target and Priority Client programmes where applicable. The role owns local execution and runs partner routines, working with the Senior Business Development Manager to iterate and gain sign-off for plans and to ensure alignment to capability standards. This role operates as a local change agent: improving adoption of central packs and routines, strengthening stakeholder follow-through, managing risks and dependencies, and using performance insight to drive improvements. Key responsibilities Draft and maintain the business development plan for the deployment area, including cohorts, cadence, stakeholder actions and measures. Consult with the Senior Business Development Manager to iterate plans, gain sign-off and ensure alignment to growth and market priority areas and relevant programmes. Define the minimum mobilisation materials required to run routines effectively and ensure ownership and timelines are clear. Lead delivery of partner routines and business development activity, ensuring stakeholders understand what is expected and by when. Run business plan sessions and routines, capture actions, and ensure follow-through is monitored and supported. Capture buyer feedback, objections and proof-point gaps surfaced in business development and feed them to the Senior Manager/Head for action. Coordinate with Campaigns, Content, Digital and Design to align timing, assets and messaging to business development plans. Track agreed KPIs and adoption measures for the deployment area; interpret what is changing and why. Provide reporting inputs and recommend optimisation actions based on insight. You'll be someone with Experience in sales enablement/BD mobilisation/programme delivery in a complex B2B environment. Strong stakeholder management with ability to influence and challenge constructively. Strong planning discipline; confident managing multiple dependencies and risks. Experience of using metrics and insight to drive actions and improvement. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. and
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Inbound Customer Growth- Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Outbound Customer Growth- Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Performance & Collaboration- Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What skills you'll need to succeed Essential Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable Experience in outbound or inbound sales and retention. Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 19, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Inbound Customer Growth- Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Outbound Customer Growth- Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Performance & Collaboration- Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What skills you'll need to succeed Essential Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable Experience in outbound or inbound sales and retention. Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Sales and Marketing team is being reshaped to directly support BDO's growth ambitions. We're building a high-performing function that is proud of its technical skills, reliable in delivery, and outcome-led in how we prioritise and execute. You'll join a team big enough to offer diverse roles and opportunities, big priorities and commercial challenges, yet personal enough to ensure you're supported and empowered from day one. Here, we think beyond activity. You'll bring ideas, fresh thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you'll deepen your understanding of our sectors and add value in your role. From strategic storytelling to capability building and smarter ways of working, you'll grow your skills while working with people who care about doing the right thing and doing it well. The Sales and Marketing team are recruiting for four Business Development Managers (aligned to either Tax, CR&O, Audit or Sectors - note, the Tax stream alignment is based in London. Other stream roles can be based in London or Regionally). We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Role purpose The Business Development Manager is deployed into a defined area of the business and is responsible for planning and delivering business development activity aligned to growth and market priority areas, including the firm's Target and Priority Client programmes where applicable. The role owns local execution and runs partner routines, working with the Senior Business Development Manager to iterate and gain sign-off for plans and to ensure alignment to capability standards. This role operates as a local change agent: improving adoption of central packs and routines, strengthening stakeholder follow-through, managing risks and dependencies, and using performance insight to drive improvements. Key responsibilities Draft and maintain the business development plan for the deployment area, including cohorts, cadence, stakeholder actions and measures. Consult with the Senior Business Development Manager to iterate plans, gain sign-off and ensure alignment to growth and market priority areas and relevant programmes. Define the minimum mobilisation materials required to run routines effectively and ensure ownership and timelines are clear. Lead delivery of partner routines and business development activity, ensuring stakeholders understand what is expected and by when. Run business plan sessions and routines, capture actions, and ensure follow-through is monitored and supported. Capture buyer feedback, objections and proof-point gaps surfaced in business development and feed them to the Senior Manager/Head for action. Coordinate with Campaigns, Content, Digital and Design to align timing, assets and messaging to business development plans. Track agreed KPIs and adoption measures for the deployment area; interpret what is changing and why. Provide reporting inputs and recommend optimisation actions based on insight. You'll be someone with Experience in sales enablement/BD mobilisation/programme delivery in a complex B2B environment. Strong stakeholder management with ability to influence and challenge constructively. Strong planning discipline; confident managing multiple dependencies and risks. Experience of using metrics and insight to drive actions and improvement. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. and
May 19, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Sales and Marketing team is being reshaped to directly support BDO's growth ambitions. We're building a high-performing function that is proud of its technical skills, reliable in delivery, and outcome-led in how we prioritise and execute. You'll join a team big enough to offer diverse roles and opportunities, big priorities and commercial challenges, yet personal enough to ensure you're supported and empowered from day one. Here, we think beyond activity. You'll bring ideas, fresh thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you'll deepen your understanding of our sectors and add value in your role. From strategic storytelling to capability building and smarter ways of working, you'll grow your skills while working with people who care about doing the right thing and doing it well. The Sales and Marketing team are recruiting for four Business Development Managers (aligned to either Tax, CR&O, Audit or Sectors - note, the Tax stream alignment is based in London. Other stream roles can be based in London or Regionally). We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Role purpose The Business Development Manager is deployed into a defined area of the business and is responsible for planning and delivering business development activity aligned to growth and market priority areas, including the firm's Target and Priority Client programmes where applicable. The role owns local execution and runs partner routines, working with the Senior Business Development Manager to iterate and gain sign-off for plans and to ensure alignment to capability standards. This role operates as a local change agent: improving adoption of central packs and routines, strengthening stakeholder follow-through, managing risks and dependencies, and using performance insight to drive improvements. Key responsibilities Draft and maintain the business development plan for the deployment area, including cohorts, cadence, stakeholder actions and measures. Consult with the Senior Business Development Manager to iterate plans, gain sign-off and ensure alignment to growth and market priority areas and relevant programmes. Define the minimum mobilisation materials required to run routines effectively and ensure ownership and timelines are clear. Lead delivery of partner routines and business development activity, ensuring stakeholders understand what is expected and by when. Run business plan sessions and routines, capture actions, and ensure follow-through is monitored and supported. Capture buyer feedback, objections and proof-point gaps surfaced in business development and feed them to the Senior Manager/Head for action. Coordinate with Campaigns, Content, Digital and Design to align timing, assets and messaging to business development plans. Track agreed KPIs and adoption measures for the deployment area; interpret what is changing and why. Provide reporting inputs and recommend optimisation actions based on insight. You'll be someone with Experience in sales enablement/BD mobilisation/programme delivery in a complex B2B environment. Strong stakeholder management with ability to influence and challenge constructively. Strong planning discipline; confident managing multiple dependencies and risks. Experience of using metrics and insight to drive actions and improvement. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. and
Home Ownership Customer Coordinator Location: Remote Salary: £26,227.50 per annum Are you highly organised, customer-focused and experienced in property or conveyancing administration? They're looking for a Home Ownership Customer Coordinator (known internally as Commercial Services Coordinator) to join their Commercial & Revenue team, where you'll play a key role in delivering high-quality home ownership and commercial transactions that help us reinvest in new homes for those who need them most. About the role Working closely with customers, solicitors and internal stakeholders, you'll manage a varied caseload of home ownership transactions, including shared ownership resales, lease extensions, retirement properties, garages, and Right to Buy/Right to Acquire applications. You'll provide clear, specialist advice, ensure legal and policy compliance, and deliver an efficient, professional service from enquiry through to completion. This is a busy and rewarding role that suits someone who thrives on juggling multiple cases, enjoys working with detail, and is confident explaining complex information in a clear and customer-friendly way. Key responsibilities Manage and progress a portfolio of around 50-60 live cases, ensuring transactions are completed within required timescales Process Voluntary Right to Buy, Right to Buy and Right to Acquire applications in line with legislation and Homes England guidance Provide specialist advice on leases, service charges and home ownership obligations Liaise with solicitors, surveyors, valuers, financial advisors and local authorities to progress sales and resales efficiently Review and approve legal documents such as mortgage offers, leases, completion statements and notices of transfer Carry out affordability and income/expenditure assessments for potential purchasers Coordinate valuations, EPCs and other external reports to support sales activity Maintain accurate records on customer management systems and track income and expenditure from transactions Deliver excellent customer service via phone, email and written correspondence What they're looking for A strong commitment to delivering excellent customer service Experience or knowledge of property sales, leasehold or conveyancing processes Ability to manage a high-volume caseload while maintaining attention to detail Confident in reading, interpreting and explaining legal and lease documentation Strong organisational, numeracy and literacy skills Comfortable working with Microsoft Outlook, Word and Excel Proactive, flexible and able to work independently as well as part of a team Why join us? You'll be part of a supportive and knowledgeable team, making a real impact by helping customers through important home ownership decisions while contributing to income generation that supports future housing development. They offer variety, responsibility and the opportunity to build specialist expertise in a highly respected organisation. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover the organisation: They organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
May 19, 2026
Full time
Home Ownership Customer Coordinator Location: Remote Salary: £26,227.50 per annum Are you highly organised, customer-focused and experienced in property or conveyancing administration? They're looking for a Home Ownership Customer Coordinator (known internally as Commercial Services Coordinator) to join their Commercial & Revenue team, where you'll play a key role in delivering high-quality home ownership and commercial transactions that help us reinvest in new homes for those who need them most. About the role Working closely with customers, solicitors and internal stakeholders, you'll manage a varied caseload of home ownership transactions, including shared ownership resales, lease extensions, retirement properties, garages, and Right to Buy/Right to Acquire applications. You'll provide clear, specialist advice, ensure legal and policy compliance, and deliver an efficient, professional service from enquiry through to completion. This is a busy and rewarding role that suits someone who thrives on juggling multiple cases, enjoys working with detail, and is confident explaining complex information in a clear and customer-friendly way. Key responsibilities Manage and progress a portfolio of around 50-60 live cases, ensuring transactions are completed within required timescales Process Voluntary Right to Buy, Right to Buy and Right to Acquire applications in line with legislation and Homes England guidance Provide specialist advice on leases, service charges and home ownership obligations Liaise with solicitors, surveyors, valuers, financial advisors and local authorities to progress sales and resales efficiently Review and approve legal documents such as mortgage offers, leases, completion statements and notices of transfer Carry out affordability and income/expenditure assessments for potential purchasers Coordinate valuations, EPCs and other external reports to support sales activity Maintain accurate records on customer management systems and track income and expenditure from transactions Deliver excellent customer service via phone, email and written correspondence What they're looking for A strong commitment to delivering excellent customer service Experience or knowledge of property sales, leasehold or conveyancing processes Ability to manage a high-volume caseload while maintaining attention to detail Confident in reading, interpreting and explaining legal and lease documentation Strong organisational, numeracy and literacy skills Comfortable working with Microsoft Outlook, Word and Excel Proactive, flexible and able to work independently as well as part of a team Why join us? You'll be part of a supportive and knowledgeable team, making a real impact by helping customers through important home ownership decisions while contributing to income generation that supports future housing development. They offer variety, responsibility and the opportunity to build specialist expertise in a highly respected organisation. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover the organisation: They organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Job Title: Sales Agent Location: London (Stepney Green) Salary: 26,938 - 28,609 per annum + up to 2000 Performance related bonus Job Type: Permanent, Full Time Working Hours: 37.5 Hour per week, Monday to Friday 09:00am - 17:30pm We're looking for motivated, customer driven Sales Agents to join our Retail Branch Network. This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast paced environment, and wants to build a long term career in insurance and financial services. We're looking for engaging, motivated Sales Agents to join our branch network, supporting customers both face-to-face and over the phone. You'll be at the heart of the branch, helping people find the right products for their needs while delivering an excellent, professional service every time. What you'll be doing Daily engagement with customers to support both new business, renewals, and policy enquiries Identifying customer needs, including vulnerability, and applying appropriate support and adjustments Ensuring customer records and documentation are accurate Handling queries, payments, and policy changes confidently and professionally Working towards individual and team targets, contributing to branch success Representing the business positively in the community and during local outreach activity Support Branch Manager in daily branch operations What we're looking for We're not just looking for experience; we're looking for the right values. You'll be: Someone who takes ownership, follows tasks through to completion and doesn't hand off problems for others to fix Naturally friendly and confident, able to build rapport and communicate clearly with a wide range of customers Supportive of colleagues, willing to help others, share knowledge and contribute to a positive team atmosphere Organised and accurate, able to follow regulations and processes while still using empathy and common sense Comfortable questioning how things are done and suggesting practical improvements to make work simpler and better Able to make sensible decisions at pace, using good judgement rather than waiting for endless approvals Motivated by clear goals, resilient under pressure and driven to improve your own performance over time Experience in sales, customer service, insurance, or financial services is helpful but not essential, full training and ongoing coaching will be provided. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Comprehensive training and structured onboarding Clear performance expectations and achievable targets Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You: We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Inbound Sales, Sales Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Consultant, Insurance Sales, Customer Services Assistant, Customer Support Advisor, may all be considered.
May 19, 2026
Full time
Job Title: Sales Agent Location: London (Stepney Green) Salary: 26,938 - 28,609 per annum + up to 2000 Performance related bonus Job Type: Permanent, Full Time Working Hours: 37.5 Hour per week, Monday to Friday 09:00am - 17:30pm We're looking for motivated, customer driven Sales Agents to join our Retail Branch Network. This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast paced environment, and wants to build a long term career in insurance and financial services. We're looking for engaging, motivated Sales Agents to join our branch network, supporting customers both face-to-face and over the phone. You'll be at the heart of the branch, helping people find the right products for their needs while delivering an excellent, professional service every time. What you'll be doing Daily engagement with customers to support both new business, renewals, and policy enquiries Identifying customer needs, including vulnerability, and applying appropriate support and adjustments Ensuring customer records and documentation are accurate Handling queries, payments, and policy changes confidently and professionally Working towards individual and team targets, contributing to branch success Representing the business positively in the community and during local outreach activity Support Branch Manager in daily branch operations What we're looking for We're not just looking for experience; we're looking for the right values. You'll be: Someone who takes ownership, follows tasks through to completion and doesn't hand off problems for others to fix Naturally friendly and confident, able to build rapport and communicate clearly with a wide range of customers Supportive of colleagues, willing to help others, share knowledge and contribute to a positive team atmosphere Organised and accurate, able to follow regulations and processes while still using empathy and common sense Comfortable questioning how things are done and suggesting practical improvements to make work simpler and better Able to make sensible decisions at pace, using good judgement rather than waiting for endless approvals Motivated by clear goals, resilient under pressure and driven to improve your own performance over time Experience in sales, customer service, insurance, or financial services is helpful but not essential, full training and ongoing coaching will be provided. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Comprehensive training and structured onboarding Clear performance expectations and achievable targets Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You: We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Inbound Sales, Sales Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Consultant, Insurance Sales, Customer Services Assistant, Customer Support Advisor, may all be considered.
Internal Sales Support Advisor - Cookstown Internal Sales Support Advisor - Cookstown The company: Our client, an award-winning organisation based in Cookstown is firmly established as one of Europe's largest manufacturing organisations and is a market leader in their industry. They are a family run company and have successfully been trading for over 30 years and now have sites across Europe. They are recruiting for an Internal Sales Support Advisor. This is a full-time permanent job. Working 37.5 hours a week, the company can be flexible with starting and finishing times. You will be offered a salary of circa £27k plus 10% bonus and 32 days holidays. Key Responsibilities:As the key contact for customers throughout the order process, you must deliver customer excellence with strong verbal and written communication skills, an excellent telephone manner and have the ability to deal with high-pressure situations in a calm and positive manner. In addition, you will have an ability to be commercially proactive to close opportunities and increase revenue where available. As Internal Sales Support Advisor, duties include: - Ensure that all customer enquiries are handled and executed within the agreed parameters, with a focus of our customer service communication being best in class. Multi-tasking between answering the phone and imputing orders at the same time is a key requirement. - Process orders to an exceptionally accurate level to ensure the customer receives the best experience possible.- Working with the wider sales teams to develop and grow sales with existing and potential customers. - Produce quotes and close opportunities. Upsell to customers to increase products specification and volume. - Identify opportunities and make proactive calls with a view to increase revenue. Have a good understanding of product offerings and process knowledge of all product range, to an extent to be able to answer customer queries via telephone, email and face to face and be a brand ambassador for the company.- Maintain ERP & CRM system in-line with the organisation and market demands, striving for operational efficiencies where necessary.- Liaise effectively with all internal teams to provide the customer with the best experience possible. What you get in returnYou will get a starting salary circa £27k, plus 10% bonus, 32 days holidays, 5% pension and excellent career progression with a leading engineering firm.If you are interested in this role please call Brian in Hays on or email cv #
May 19, 2026
Full time
Internal Sales Support Advisor - Cookstown Internal Sales Support Advisor - Cookstown The company: Our client, an award-winning organisation based in Cookstown is firmly established as one of Europe's largest manufacturing organisations and is a market leader in their industry. They are a family run company and have successfully been trading for over 30 years and now have sites across Europe. They are recruiting for an Internal Sales Support Advisor. This is a full-time permanent job. Working 37.5 hours a week, the company can be flexible with starting and finishing times. You will be offered a salary of circa £27k plus 10% bonus and 32 days holidays. Key Responsibilities:As the key contact for customers throughout the order process, you must deliver customer excellence with strong verbal and written communication skills, an excellent telephone manner and have the ability to deal with high-pressure situations in a calm and positive manner. In addition, you will have an ability to be commercially proactive to close opportunities and increase revenue where available. As Internal Sales Support Advisor, duties include: - Ensure that all customer enquiries are handled and executed within the agreed parameters, with a focus of our customer service communication being best in class. Multi-tasking between answering the phone and imputing orders at the same time is a key requirement. - Process orders to an exceptionally accurate level to ensure the customer receives the best experience possible.- Working with the wider sales teams to develop and grow sales with existing and potential customers. - Produce quotes and close opportunities. Upsell to customers to increase products specification and volume. - Identify opportunities and make proactive calls with a view to increase revenue. Have a good understanding of product offerings and process knowledge of all product range, to an extent to be able to answer customer queries via telephone, email and face to face and be a brand ambassador for the company.- Maintain ERP & CRM system in-line with the organisation and market demands, striving for operational efficiencies where necessary.- Liaise effectively with all internal teams to provide the customer with the best experience possible. What you get in returnYou will get a starting salary circa £27k, plus 10% bonus, 32 days holidays, 5% pension and excellent career progression with a leading engineering firm.If you are interested in this role please call Brian in Hays on or email cv #
Business Systems Functional Consultants (2 Roles - CRM & ERP) Full Time £59,015 - £68,850 (dependent on experience) OSHQ Southampton Hybrid Working Who we are We are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for. We are currently recruiting for two Functional Consultant roles within our Business Systems team, aligned to: Finance (ERP) Sales & Customer (CRM) These roles are critical to enabling secure, scalable and reliable technology services that underpin our day-to-day operations. Working collaboratively across the organisation, the Business Systems team provides technical leadership, engineering capability and modern platforms that support our strategic goals. Joining us, you will help define the standards, practices and governance that shape how Dynamics 365 is adopted, delivered and evolved across OS. The Opportunity We are looking for experienced and forward-thinking Functional Consultants to provide leadership and domain expertise across key business capabilities within Dynamics 365. Acting as a trusted advisor, you will shape how platforms are adopted, improved and governed across OS. Working closely with business stakeholders, delivery teams and technical specialists, you will ensure solutions deliver measurable value and align to wider organisational priorities. These roles sit within our Business Systems Centre of Excellence , influencing not just what we deliver, but how we deliver it - strengthening standards, governance and ways of working across the organisation. This is an opportunity to solve complex business challenges, improve processes end-to-end, and influence change through strong functional expertise. Specialisms Functional Consultant - Sales & Customer (CRM) You will provide domain expertise across customer engagement and CRM processes within Dynamics 365 Customer Engagement. You will focus on improving customer journeys, enhancing system adoption and ensuring customer-facing solutions align to user needs and business priorities. Functional Consultant - Finance (ERP) You will provide domain expertise across Finance processes within Dynamics 365 Finance & Operations (D365 F&O). You will focus on improving financial processes, strengthening governance, and ensuring systems are stable, scalable and aligned to organisational priorities. What you'll be responsible for Across both roles, you will: Provide functional leadership and act as a trusted advisor to business stakeholders Lead functional work packages from design through to business adoption Translate business needs into clear functional designs and solution options Take a holistic view across processes and domains to identify dependencies and improvements Support prioritisation and decision-making through commercial awareness Build strong relationships across service leads, delivery teams, users and partners Drive continuous improvement across processes and system usage Facilitate workshops and communicate effectively with a range of audiences Coach and mentor analysts and junior consultants to build team capability Role-specific expertise CRM - Essential Experience working with Customer Relationship Management / Customer Engagement platforms Strong understanding of customer-facing processes (e.g. sales lifecycle, customer service, case management, engagement journeys) Finance - Essential Strong understanding of core finance processes (e.g. general ledger, accounts payable/receivable, budgeting and financial reporting) Experience working with Dynamics 365 Finance & Operations (D365 F&O) modules How to apply Please submit a CV and covering letter , clearly stating which specialism you are applying for (Finance (ERP) or Sales & Customer (CRM . Applications will be assessed against the relevant role only. Closing date - Sunday 31 May 2026 at 23:59pm Inclusion at OS We are committed to building a diverse and inclusive workplace. If this role excites you but your experience does not match every requirement, we encourage you to apply. We are happy to consider reasonable adjustments throughout the recruitment process.
May 19, 2026
Full time
Business Systems Functional Consultants (2 Roles - CRM & ERP) Full Time £59,015 - £68,850 (dependent on experience) OSHQ Southampton Hybrid Working Who we are We are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for. We are currently recruiting for two Functional Consultant roles within our Business Systems team, aligned to: Finance (ERP) Sales & Customer (CRM) These roles are critical to enabling secure, scalable and reliable technology services that underpin our day-to-day operations. Working collaboratively across the organisation, the Business Systems team provides technical leadership, engineering capability and modern platforms that support our strategic goals. Joining us, you will help define the standards, practices and governance that shape how Dynamics 365 is adopted, delivered and evolved across OS. The Opportunity We are looking for experienced and forward-thinking Functional Consultants to provide leadership and domain expertise across key business capabilities within Dynamics 365. Acting as a trusted advisor, you will shape how platforms are adopted, improved and governed across OS. Working closely with business stakeholders, delivery teams and technical specialists, you will ensure solutions deliver measurable value and align to wider organisational priorities. These roles sit within our Business Systems Centre of Excellence , influencing not just what we deliver, but how we deliver it - strengthening standards, governance and ways of working across the organisation. This is an opportunity to solve complex business challenges, improve processes end-to-end, and influence change through strong functional expertise. Specialisms Functional Consultant - Sales & Customer (CRM) You will provide domain expertise across customer engagement and CRM processes within Dynamics 365 Customer Engagement. You will focus on improving customer journeys, enhancing system adoption and ensuring customer-facing solutions align to user needs and business priorities. Functional Consultant - Finance (ERP) You will provide domain expertise across Finance processes within Dynamics 365 Finance & Operations (D365 F&O). You will focus on improving financial processes, strengthening governance, and ensuring systems are stable, scalable and aligned to organisational priorities. What you'll be responsible for Across both roles, you will: Provide functional leadership and act as a trusted advisor to business stakeholders Lead functional work packages from design through to business adoption Translate business needs into clear functional designs and solution options Take a holistic view across processes and domains to identify dependencies and improvements Support prioritisation and decision-making through commercial awareness Build strong relationships across service leads, delivery teams, users and partners Drive continuous improvement across processes and system usage Facilitate workshops and communicate effectively with a range of audiences Coach and mentor analysts and junior consultants to build team capability Role-specific expertise CRM - Essential Experience working with Customer Relationship Management / Customer Engagement platforms Strong understanding of customer-facing processes (e.g. sales lifecycle, customer service, case management, engagement journeys) Finance - Essential Strong understanding of core finance processes (e.g. general ledger, accounts payable/receivable, budgeting and financial reporting) Experience working with Dynamics 365 Finance & Operations (D365 F&O) modules How to apply Please submit a CV and covering letter , clearly stating which specialism you are applying for (Finance (ERP) or Sales & Customer (CRM . Applications will be assessed against the relevant role only. Closing date - Sunday 31 May 2026 at 23:59pm Inclusion at OS We are committed to building a diverse and inclusive workplace. If this role excites you but your experience does not match every requirement, we encourage you to apply. We are happy to consider reasonable adjustments throughout the recruitment process.
Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customer's vision into a reality.The role: As a Showroom Sales Manager you know that the perfect bathroom needs planning, trust, a creative flair, and the ability to bring an idea to life, this is where you come in!In this role as a Showroom Sales Manager, you will be a high-performer who thrives on identifying opportunities and closing the sale. You will leverage your expertise to provide bespoke solutions and drive sales performance to new heights, ensuring our showroom is seen by the trade as a vital extension of their own business. By mastering our leading product range, you will not only meet customer needs but also exceed targets that directly impact your bonus potential.Key Responsibilities: You will be driving growth, by Identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins.You will own the customer journey, by proactively approaching every visitor, manage inquiries from initial home visits to final design, and follow up on quotations with urgency.You will deliver a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms.You will build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates.You will maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards.You: You will be a results-driven sales professional with a natural ability to build rapport and close deals. You are likely a high-achiever in your current position, known for your tenacity and your ability to turn a "maybe" into a "yes." Whether you are currently working as a Showroom Consultant, Sales Executive, Bathroom Designer, Trade Counter Supervisor, or Senior Sales Advisor, you are now looking for that next step into a management-level role where your individual performance directly impacts the success of the showroom. You don't just wait for customers to come to you; you are a "hunter" who enjoys networking with local tradespeople and proactively managing a pipeline of leads to ensure you consistently hit your bonus targets.Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business.You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment.You will have experience in relationship management and developing a true partnership approach with clients.You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions.Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!).A valid UK Clean Driving Licence and access to a car is essential for this role.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Uncapped commissionDiscounts, savings and cash back at numerous retailersEnhanced pensionLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
May 19, 2026
Full time
Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customer's vision into a reality.The role: As a Showroom Sales Manager you know that the perfect bathroom needs planning, trust, a creative flair, and the ability to bring an idea to life, this is where you come in!In this role as a Showroom Sales Manager, you will be a high-performer who thrives on identifying opportunities and closing the sale. You will leverage your expertise to provide bespoke solutions and drive sales performance to new heights, ensuring our showroom is seen by the trade as a vital extension of their own business. By mastering our leading product range, you will not only meet customer needs but also exceed targets that directly impact your bonus potential.Key Responsibilities: You will be driving growth, by Identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins.You will own the customer journey, by proactively approaching every visitor, manage inquiries from initial home visits to final design, and follow up on quotations with urgency.You will deliver a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms.You will build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates.You will maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards.You: You will be a results-driven sales professional with a natural ability to build rapport and close deals. You are likely a high-achiever in your current position, known for your tenacity and your ability to turn a "maybe" into a "yes." Whether you are currently working as a Showroom Consultant, Sales Executive, Bathroom Designer, Trade Counter Supervisor, or Senior Sales Advisor, you are now looking for that next step into a management-level role where your individual performance directly impacts the success of the showroom. You don't just wait for customers to come to you; you are a "hunter" who enjoys networking with local tradespeople and proactively managing a pipeline of leads to ensure you consistently hit your bonus targets.Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business.You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment.You will have experience in relationship management and developing a true partnership approach with clients.You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions.Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!).A valid UK Clean Driving Licence and access to a car is essential for this role.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Uncapped commissionDiscounts, savings and cash back at numerous retailersEnhanced pensionLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Travel Sales Consultant Glasgow, Full time £26,000 - £30,000 I am thrilled to be supporting my client in the travel and tourism sector in the recruitment of a Sales Consultant in their Glasgow City Centre office. Responsibilities Respond to customer enquiries and convert them into tailor-made bookings Create bespoke holiday itineraries including accommodation, transport and activities Deliver exceptional customer service to travellers throughout the booking journey Build strong relationships with local suppliers and tourism partners to ensure high-quality experiences Manage bookings accurately, ensuring strong attention to detail across all customer communications and travel arrangements Build relationships and support the wider when applicable Required Experience Minimum of 2 years' experience within travel sales or a travel consultancy environment Strong customer service background with the ability to build rapport and understand customer needs Confident communicator with high attention to detail Comfortable working in a fast-paced environment If you are interested in discussing this role further, please contact Robyn Christie at Iconic Resourcing - At Iconic Resourcing, we understand that not all candidates will meet every desired qualification or skill listed for the job positions posted on behalf of our clients. However, if you believe you can add value to the role despite having a slightly different experience from what we've identified, we would be thrilled to learn more about you. Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website.
May 19, 2026
Full time
Travel Sales Consultant Glasgow, Full time £26,000 - £30,000 I am thrilled to be supporting my client in the travel and tourism sector in the recruitment of a Sales Consultant in their Glasgow City Centre office. Responsibilities Respond to customer enquiries and convert them into tailor-made bookings Create bespoke holiday itineraries including accommodation, transport and activities Deliver exceptional customer service to travellers throughout the booking journey Build strong relationships with local suppliers and tourism partners to ensure high-quality experiences Manage bookings accurately, ensuring strong attention to detail across all customer communications and travel arrangements Build relationships and support the wider when applicable Required Experience Minimum of 2 years' experience within travel sales or a travel consultancy environment Strong customer service background with the ability to build rapport and understand customer needs Confident communicator with high attention to detail Comfortable working in a fast-paced environment If you are interested in discussing this role further, please contact Robyn Christie at Iconic Resourcing - At Iconic Resourcing, we understand that not all candidates will meet every desired qualification or skill listed for the job positions posted on behalf of our clients. However, if you believe you can add value to the role despite having a slightly different experience from what we've identified, we would be thrilled to learn more about you. Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website.
In-House Legal Counsel / Contract Specialist Part-Time London & Remote A leading provider of financial market data and analytics services is seeking an experienced In-House Legal Counsel / Contract Specialist to join the business on a permanent, part-time basis. Established in 1994, the company supports the global financial community through the delivery of securities reference data, corporate actions, end-of-day pricing and economic data services. This role offers flexible and remote working arrangements, with the opportunity to work across four jurisdictions: the UK, Morocco, India and the USA. The business holds internationally recognised ISO 9001 and ISO 27001 accreditations and is committed to maintaining high standards and service excellence. The In-House Legal Counsel Role Working closely with the CEO, senior management and sales teams, you will support the continued growth of the business by leading on legal, governance, compliance and risk matters. You will take responsibility for legal negotiations with clients, partners and suppliers, while ensuring the business remains compliant with all relevant legal and regulatory requirements. Key Responsibilities Advise senior management on relevant UK and international legal and regulatory developments Provide legal, company secretarial, risk and compliance support across the business Draft and negotiate NDAs, sales contracts, reseller agreements and partner contracts Review third-party agreements including software, IT, banking, data provision and lease contracts Ensure compliance with contractual and regulatory obligations Maintain and update standard agreement templates Develop and review legal policies, procedures and governance processes Act as lead advisor on compliance and risk management across HR, IT and Finance Deliver compliance guidance and employee awareness initiatives Support ISO9001 compliance and external accreditations Manage Companies House filings and group company board minutes Administer the company Share Option Scheme Draft employment contracts for overseas employees Support the CEO with ad hoc projects and business initiatives Person Specification Essential Education & Qualifications Bachelor's degree in Law Professional qualification in Law or Company Secretarial practice Experience Minimum 5 years' legal or company secretarial experience within a commercial environment Experience advising in a fast-paced and evolving business Experience working across different business functions and international jurisdictions Skills & Attributes Strong knowledge of legal, governance and compliance matters Commercial awareness and sound business judgement Excellent communication and stakeholder management skills Ability to influence and build relationships across the business Highly organised with the ability to manage changing priorities Proactive, solutions-focused and able to use initiative effectively Desirable MBA or advanced qualification in Law, Finance, Business Management or Company Secretarial practice Experience within a fast-growing or entrepreneurial business Financial data services industry experience ISO9001 audit experience French language reading skills Additional Requirements Right to Work in the UK What's on Offer Flexible and remote working arrangements Opportunity to work within an international business environment Diverse and collaborative culture Long-term career opportunity within an established and growing organisation
May 19, 2026
Full time
In-House Legal Counsel / Contract Specialist Part-Time London & Remote A leading provider of financial market data and analytics services is seeking an experienced In-House Legal Counsel / Contract Specialist to join the business on a permanent, part-time basis. Established in 1994, the company supports the global financial community through the delivery of securities reference data, corporate actions, end-of-day pricing and economic data services. This role offers flexible and remote working arrangements, with the opportunity to work across four jurisdictions: the UK, Morocco, India and the USA. The business holds internationally recognised ISO 9001 and ISO 27001 accreditations and is committed to maintaining high standards and service excellence. The In-House Legal Counsel Role Working closely with the CEO, senior management and sales teams, you will support the continued growth of the business by leading on legal, governance, compliance and risk matters. You will take responsibility for legal negotiations with clients, partners and suppliers, while ensuring the business remains compliant with all relevant legal and regulatory requirements. Key Responsibilities Advise senior management on relevant UK and international legal and regulatory developments Provide legal, company secretarial, risk and compliance support across the business Draft and negotiate NDAs, sales contracts, reseller agreements and partner contracts Review third-party agreements including software, IT, banking, data provision and lease contracts Ensure compliance with contractual and regulatory obligations Maintain and update standard agreement templates Develop and review legal policies, procedures and governance processes Act as lead advisor on compliance and risk management across HR, IT and Finance Deliver compliance guidance and employee awareness initiatives Support ISO9001 compliance and external accreditations Manage Companies House filings and group company board minutes Administer the company Share Option Scheme Draft employment contracts for overseas employees Support the CEO with ad hoc projects and business initiatives Person Specification Essential Education & Qualifications Bachelor's degree in Law Professional qualification in Law or Company Secretarial practice Experience Minimum 5 years' legal or company secretarial experience within a commercial environment Experience advising in a fast-paced and evolving business Experience working across different business functions and international jurisdictions Skills & Attributes Strong knowledge of legal, governance and compliance matters Commercial awareness and sound business judgement Excellent communication and stakeholder management skills Ability to influence and build relationships across the business Highly organised with the ability to manage changing priorities Proactive, solutions-focused and able to use initiative effectively Desirable MBA or advanced qualification in Law, Finance, Business Management or Company Secretarial practice Experience within a fast-growing or entrepreneurial business Financial data services industry experience ISO9001 audit experience French language reading skills Additional Requirements Right to Work in the UK What's on Offer Flexible and remote working arrangements Opportunity to work within an international business environment Diverse and collaborative culture Long-term career opportunity within an established and growing organisation
Mortgage Advisor - Manchester City Centre Full-Time Hybrid Working OTE £50,000 Basic Salary £28,000-£35,000 (dependent on CeMAP qualification) Benefits Package Up to 25 days' annual leave plus bank holidays Your birthday off every year Healthcare cash plan Contributory pension scheme (matched up to 5%) Cycle to work scheme Life assurance Long service awards Modern city centre offices with step-free access Hybrid working available after probation (minimum 3 days onsite per week) The Opportunity Time Recruitment is proud to represent a forward-thinking financial services organisation with a social purpose. This is your chance to join a team that's redefining financial inclusion for UK homeowners through bespoke lending solutions. If you're passionate about customer service, thrive in a fast-paced environment, and want to make a genuine impact-this role is for you. Key Responsibilities Manage inbound leads across multiple channels Deliver outstanding customer service by evaluating customer needs and recommending tailored solutions Ensure full compliance with regulatory and ethical standards (SMCR) Adhere to internal policies and procedures Meet and exceed service levels and performance targets Work in line with responsible lending and underwriting policies What We're Looking For Essential: Minimum 12 months' experience in an advised sales role Proven ability to meet objectives in a fast-paced setting Availability to work onsite in Manchester at least 3 days per week Desirable: Excellent customer service and communication skills Strong decision-making abilities Demonstrated success in meeting performance targets Inclusive Culture This employer is committed to equality, diversity, and inclusion. All applicants are treated with fairness and respect, and hiring decisions are based solely on merit. Reasonable adjustments are available throughout the recruitment process-please reach out if you require support. Ready to take the next step in your career as a Mortgage Advisor? Apply now through Time Recruitment and help shape the future of financial empowerment.
May 19, 2026
Full time
Mortgage Advisor - Manchester City Centre Full-Time Hybrid Working OTE £50,000 Basic Salary £28,000-£35,000 (dependent on CeMAP qualification) Benefits Package Up to 25 days' annual leave plus bank holidays Your birthday off every year Healthcare cash plan Contributory pension scheme (matched up to 5%) Cycle to work scheme Life assurance Long service awards Modern city centre offices with step-free access Hybrid working available after probation (minimum 3 days onsite per week) The Opportunity Time Recruitment is proud to represent a forward-thinking financial services organisation with a social purpose. This is your chance to join a team that's redefining financial inclusion for UK homeowners through bespoke lending solutions. If you're passionate about customer service, thrive in a fast-paced environment, and want to make a genuine impact-this role is for you. Key Responsibilities Manage inbound leads across multiple channels Deliver outstanding customer service by evaluating customer needs and recommending tailored solutions Ensure full compliance with regulatory and ethical standards (SMCR) Adhere to internal policies and procedures Meet and exceed service levels and performance targets Work in line with responsible lending and underwriting policies What We're Looking For Essential: Minimum 12 months' experience in an advised sales role Proven ability to meet objectives in a fast-paced setting Availability to work onsite in Manchester at least 3 days per week Desirable: Excellent customer service and communication skills Strong decision-making abilities Demonstrated success in meeting performance targets Inclusive Culture This employer is committed to equality, diversity, and inclusion. All applicants are treated with fairness and respect, and hiring decisions are based solely on merit. Reasonable adjustments are available throughout the recruitment process-please reach out if you require support. Ready to take the next step in your career as a Mortgage Advisor? Apply now through Time Recruitment and help shape the future of financial empowerment.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Inbound Customer Growth- Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Outbound Customer Growth- Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Performance & Collaboration- Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What skills you'll need to succeed Essential Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable Experience in outbound or inbound sales and retention. Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 19, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Inbound Customer Growth- Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Outbound Customer Growth- Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Performance & Collaboration- Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What skills you'll need to succeed Essential Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable Experience in outbound or inbound sales and retention. Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 19, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 19, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
