Job Description
IT Application Delivery Analyst
Our Client
Our client, a leading international law firm, who is looking to appoint an experienced IT Application Delivery Analyst to join their growing IT team. This is an excellent opportunity to work within a highly respected organisation offering a competitive salary, outstanding company benefits, and exposure to enterprise-level legal technologies.
Your Role
As an IT Application Delivery Analyst, you will play a key role in providing second-line application support across a range of legal and enterprise applications.
Key Responsibilities
- Provide second-line application support for a variety of legal and enterprise applications
- Manage and resolve incidents through ServiceNow in a timely and efficient manner
- Perform routine system checks and monitoring to ensure optimal application performance and security
- Identify, troubleshoot, and resolve technical issues through root cause analysis
- Assist with application testing, deployment, and release activities
- Collaborate with IT teams to develop and implement new software applications and enhancements
- Manage software updates and patching processes, including:
- Planning and scheduling deployments
- Testing updates in staged environments
- Coordinating with stakeholders to minimise downtime
- Maintaining rollback procedures and documentation
- Participate in change management and release management processes
- Ensure compliance with organisational policies and industry standards
- Maintain accurate and up-to-date support documentation, configurations, and troubleshooting procedures
- Contribute to knowledge base articles and documentation for common issues
- Support full project lifecycle activities where required
Skills & Experience Required
- Previous experience working within a legal firm environment
- Proven experience supporting legal technology applications
- Strong hands-on experience with:
- iManage
- Intapp
- Excellent analytical, troubleshooting, and root cause analysis skills
- Experience using ServiceNow or similar ITSM platforms
- Basic PowerShell and SQL scripting experience for automation and support tasks
- Experience managing software update and patching lifecycles, including planning, testing, deployment, and rollback procedures
- Strong understanding of application testing and QA processes
- Experience reporting bugs and understanding business processes from both technical and operational perspectives
- Strong knowledge of Microsoft 365 applications, including:
- Teams
- OneDrive
- Power Platform
- Ability to work independently and collaboratively within cross-functional teams
- Excellent communication and interpersonal skills with the ability to engage professionally with stakeholders at all levels
- Highly organised, detail-oriented, and able to follow established procedures
- Ability to lead technical discussions with developers and support teams and drive action plans through to resolution
- Ability to learn new technologies quickly and adapt in a fast-paced environment
- Customer-focused mindset with a commitment to delivering an exceptional support experience
What you get in return:
- Competitive salary package
- Excellent company benefits
- Hybrid working model
- Opportunity to work for a prestigious international law firm
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
