Administrator

Job Title: Administrator

Location: Dorchester (Hybrid Working)Contract: Temporary- ongoing (no fixed end date)Pay: £13.90 per hourHours: Full-time, rota-based (7:00am-5:20pm)

About Connect2Dorset

Connect2Dorset is the managed recruitment service for Dorset Council, providing temporary, contract and interim opportunities across council services. Any profit we generate is reinvested back into local authorities and the communities they support.

We are guided by values of ethics, trust and care, and we are proud to support meaningful public-sector work.

About the Role

We are recruiting a Transport Administrator to work for Dorset Council within their Travel Team, supporting the coordination and delivery of transport services across Dorset.

This role plays an important part in arranging and supporting transport for children, young people and adults, helping to ensure journeys are safe, timely and well-organised. You will work closely with colleagues across Dorset Council, as well as schools, parents, transport providers and passenger assistants.

This is an excellent opportunity for someone who enjoys organisation, problem-solving and working as part of a team delivering an essential public service.

Key Responsibilities

As a Transport Administrator within Dorset Council's Travel Team, your responsibilities will include:

• Handling telephone and email enquiries from parents, schools, transport providers and passenger assistants
• Liaising with internal Dorset Council teams and external contractors
• Processing new transport applications and checking information for accuracy
• Maintaining accurate electronic records using Council systems
• Using mapping software to review routes and assess transport suitability
• Supporting the coordination of route cover for Passenger Assistants
• Responding to service queries and escalating issues where appropriate
• Working collaboratively with colleagues and using initiative where required

Full training and ongoing support are provided.

Working Pattern & Hybrid Working

This role offers hybrid working following a structured training period.

• Initial training:
  • Minimum of four weeks office-based in Dorchester, working alongside experienced team members
  • Training may be extended to ensure you feel confident and fully supported
• After training:
  • Hybrid working arrangement, typically two days remote and three days office-based
• Service requirements:
  • At certain times of the year, the team may need to work fully office-based to support service delivery

Hours & Shifts

The role operates on a rota between 7:00am and 5:20pm, Monday to Friday.

• Monday-Thursday shifts:
  • 7:00am - 3:30pm
  • 8:00am - 4:20pm
  • 8:40am - 5:20pm
• Fridays:
  • Shifts finish at 3:00pm, 4:00pm or 5:00pm

What We're Looking For

We're looking for someone who is organised, reliable and confident communicating with a wide range of people.

Essential skills and experience:

• NVQ Level 3 / BTEC National Certificate, or equivalent experience
• Previous administrative or office-based experience
• Confident IT skills, including Microsoft Office and Teams
• Strong communication and customer service skills
• Good attention to detail and accuracy
• Ability to manage priorities and meet deadlines
• A positive, team-focused approach with the confidence to work independently once trained

Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.