Service Delivery Leader

Service Delivery Leader

Location: Complex Services - North East

Salary: £16.27 per hour

Hours Per Week: 40

Join Their Team as a Service Delivery Lead (Complex Care)

Are you passionate about making a real difference in people's lives? Do you have the experience and drive to lead high-quality, person-centred care for individuals with complex needs? If so, they'd love to hear from you!

Who they're Looking For

They're on the lookout for a dedicated and experienced Service Delivery Lead to join their team in the North East. You'll work closely with their Complex Care Manager to support individuals with a range of challenging and complex needs, ensuring they live full, meaningful lives.

What You'll Need:

• Minimum 2 years' experience supporting individuals with challenging behaviour in a supported living setting.
• Experience in Positive Behaviour Support (PBS) and managing multi-site services.
• Full UK Driving License, and access to your own vehicle.
• Proven ability to support individuals with diverse needs including:
• ADHD
• Learning Disabilities
• Autism
• Foetal Alcohol Syndrome
• Personality Disorders
• Sensory Processing Needs
• Level 5 Diploma in Health and Social Care (or willingness to work towards it).
• On-call availability as part of the role.

About the Role

As a Service Delivery Lead, you'll:

• Provide leadership and guidance to staff across multiple sites.
• Ensure the highest standards of care and support are consistently delivered.
• Develop and implement systems and processes that promote quality, safety, and inclusion.
• Collaborate with governing bodies and contribute to new business opportunities.

You'll be part of the North East team, a service that champions flexible, person-led support for people with a wide range of needs.

There will be a requirement to provide a presentation at interview stage.

Why Join Them?

They believe that everyone deserves a life that adds up - full of opportunity, connection, and joy. That's why they invest in their people and celebrate the incredible work they do.

Here's what they offer:

• Birthday Off - Celebrate your day with a paid day off!
• CQC Bonus - £30 voucher for a "Good" rating, £50 for "Outstanding."
• Recognition Rewards - Be celebrated for going above and beyond.
• Excellent Training - Ongoing development and learning opportunities.
• Generous Annual Leave - 25 days + 8 bank holidays (rising to 28 days after 5 years).
• Pension Scheme and access to their Employee Assistance Programme.

About the Organisation

The organisation is a leading disability charity committed to enabling children, young people, and adults to live connected, fulfilling lives. They believe that what makes life meaningful is the sum of many things - from friendship and fun to support and inclusion.

They are proud to be Open, Enabling, Inclusive, and Courageous in everything they do.

Safeguarding & Inclusion

The organisation is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.

The organisation is committed to the Disability Confident Scheme and to equal opportunities therefore they welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Ready to make a difference? Apply now and help them build a world where everyone can thrive.

To Apply

If you feel you are a suitable candidate and would like to work for the organisation, please click apply.