Guest Experience Specialist

Do you pride yourself on delivering excellent customer service?Is a strong team culture and collaborative working environment important to you?

If so, Reed is recruiting an exciting opportunity in Moreton-in-Marsh.

In this role, you'll be the friendly voice and helpful hand behind guest communications, ensuring every interaction reflects the company's high standards and values.

Key Responsibilities:

• Deliver exceptional customer service via phone, email, and live chat
• Manage guest enquiries relating to bookings, treatments, dining, and other services
• Ensure guest information is accurate, complete, and kept up to date
• Process online and third-party bookings efficiently and accurately
• Log, manage, and escalate guest complaints professionally
• Maintain high service standards while achieving daily and monthly performance targets
• Support internal bookings for staff, contractors, and issue resolution
• Collaborate effectively with colleagues across the wider group

Skills & Experience Required:

• Excellent communication skills with a warm, professional approach
• Previous customer service experience (hospitality experience is an advantage)
• Strong organisational skills and attention to detail
• Ability to multitask and remain calm under pressure
• Proactive problem-solving skills with a team-focused mindset
• A genuine passion for delivering outstanding customer service

For immediate consideration, please apply now.