Courier Operations Team Leader

As Team Leader, you will take ownership of supporting the day-to-day running of the E Solutions function while ensuring customers receive best-in-class carrier solutions and service support.

Key responsibilities include:

• Supporting and deputising for the E Solutions Product Manager when required
• Managing and coordinating team workloads to ensure smooth daily operations
• Working closely with Sales teams to support new business opportunities and customer growth
• Building strong relationships with parcel carrier suppliers to maximise service performance
• Supporting the development and testing of new system functions and multi-carrier platform enhancements
• Managing invoicing processes and carrier invoice reconciliations
• Handling operational escalations including claims, parcel issues, and customer queries
• Supporting onboarding projects for new customers, including Beta testing and implementation
• Producing SOPs, process documentation, and training materials
• Assisting with inbound and outbound consignments and courier quotations

• Previous experience in a Team Leader or supervisory role
• Strong leadership skills with the ability to motivate and delegate effectively
• Experience within logistics, parcels, courier, or carrier management is highly desirable
• Commercial awareness with a customer-first approach
• Excellent communication and relationship-building skills
• Strong organisational skills and the ability to multitask under pressure
• Proficient in Microsoft Office including Excel, Outlook, Word, and PowerPoint
• A proactive and solutions-focused mindset

• Monday to Friday working pattern
• 37.5 hours per week between 8am - 6pm
• 25 days holiday plus bank holidays
• Private Medical Insurance
• Genuine career development opportunities
• Dynamic and supportive working environment

This is a fantastic opportunity to join a forward-thinking business where you can truly make an impact and grow your career within a thriving sector.