General Manager

General Manager - Scottish Borders Hotel Salary: Up to £42,000 per year
Location: Kelso, Scottish Borders
Employment Type: Full-time
Flexible Workforce Solutions is delighted to be recruiting for an experienced and people focused General Manager to lead operations at a well-established, vibrant hotel located in the heart of historic Kelso. This is an excellent opportunity for a hospitality leader who is ready to drive long-term commercial growth while maintaining exceptional standards of service.

About the Role The successful candidate will be responsible for the full day to day operation of a busy hotel offering food & beverage service, accommodation, and a broad range of event facilities including weddings, conferences, and private dining.
You will take the lead in shaping operational strategy, enhancing guest experience, and developing a positive, motivated team culture. A key initial focus will be reviewing current procedures and implementing improvements to streamline efficiency across all departments.

Key Responsibilities

• Maintain the highest standards of service and product quality across all areas
• Oversee daily hotel operations efficiently, safely, and in line with internal procedures
• Support and guide department heads while managing and organising workloads
• Develop and deliver longer-term strategies to maximise business potential
• Build and nurture a positive, motivated team culture aligned with core values
• Ensure compliance with all health & safety, fire safety, and licensing legislation
• Lead by example with a proactive, hands-on approach to guest service
• Respond effectively to customer feedback, complaints, and queries

About You We're looking for a General Manager who:

• Has proven hotel or multi-department hospitality management experience
• Is an engaging communicator with strong interpersonal and leadership skills
• Can confidently analyse business performance and implement improvement plans
• Thrives in a fast-paced environment and remains calm under pressure
• Understands or has experience with HR processes, staff development, and training
• Demonstrates a genuine passion for creating memorable guest experiences
• Leads with a positive, "can do" attitude

What's on Offer

• Competitive salary, negotiable depending on experience
• Group Life Insurance (6 annual salary)
• Share of tips
• Complimentary B&B stay on annual employment anniversary
• Food & beverage discount
• Uniform provided
• Length-of-service rewards
• Birthday incentive

Hotel Facilities Overview The hotel features:

• A main restaurant serving lunch and dinner with capacity of up to 90 covers
• A lounge bar for informal drinks and additional dining
• A flexible event space suitable for private dining and functions
• A large ballroom accommodating up to 220 guests for weddings, parties, corporate events, and more
• A dedicated meeting and private dining room for up to 60 guests

If you are a driven hospitality professional looking for your next challenge in a thriving Borders location, we would love to hear from you.
Apply today through Flexible Workforce Solutions.