Building Surveyor, temporary long term assignment ASAP start Your new company We are looking for an experienced Property Surveyors to support our Property Services team on a long-term temporary basis. You will carry out specialist inspections, surveys, and technical investigations across our housing stock and property assets, ensuring homes are safe, compliant, and maintained to a high standard.A key part of the role involves identifying damp, mould, condensation, structural defects, and providing expert technical reports - including producing evidence in line with Civil Procedure Rule (CPR) Part 35 where required.You will also support the Council in managing cases relating to Section 11 of the Landlord and Tenant Act 1985 and Section 82 of the Environmental Protection Act 1990, helping to ensure statutory responsibilities are met, and disrepair issues are resolved efficiently. Your new role As part of the role, you will be responsible for carrying out property inspections, condition surveys, and detailed building pathology assessments. This will include identifying and diagnosing a range of issues such as damp, mould, leaks, condensation, and structural defects. You will then be required to produce high-quality technical reports, including expert evidence that complies with Part 35 requirements when necessary.You will support the effective management of statutory disrepair cases under Section 11 of the Landlord and Tenant Act and Section 82 of the Environmental Protection Act. This will involve recommending appropriate remedial actions and prioritising works based on risk, severity, and compliance needs. Collaboration is key, and you will work closely with legal teams, contractors, tenants, environmental health officers, and internal departments to achieve timely and effective resolutions.Additionally, you will monitor contractor performance to ensure that all works are completed to the correct specifications and required standards. Maintaining accurate and well-organised records-including photographs, schedules of work, and inspection outcomes-is an essential part of the role. What you'll need to succeed You will bring strong technical expertise in building surveying and property diagnostics, along with the confidence to produce expert-level reports. To be successful in this role, you must hold a RICS-accredited qualification (AssocRICS, MRICS or FRICS) and have a solid understanding of building pathology, particularly in relation to damp and mould diagnostics. You should have experience carrying out property inspections or surveys and be confident in producing clear, accurate and evidence-based reports. A good working knowledge of Section 11 and Section 82 legislation, as well as broader landlord statutory responsibilities, is essential. Knowledge of CPR Part 35 is desirable, although a willingness to undertake training is equally welcomed. Strong communication and customer-facing skills are vital, as is the ability to work independently in a fast-paced environment.Experience within social housing or a local authority setting would be advantageous, alongside familiarity with HHSRS and damp and mould assessment frameworks. Experience in managing disrepair cases is also beneficial. What you'll get in return This long-term temporary assignment offers stability and the flexibility to work in a way that supports a healthy work-life balance where appropriate. You will join a supportive and collaborative team environment with access to ongoing training and professional development opportunities. The role is offered at an hourly rate starting from £30 per hour, with room for negotiation depending on experience and qualifications. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
May 30, 2026
Seasonal
Building Surveyor, temporary long term assignment ASAP start Your new company We are looking for an experienced Property Surveyors to support our Property Services team on a long-term temporary basis. You will carry out specialist inspections, surveys, and technical investigations across our housing stock and property assets, ensuring homes are safe, compliant, and maintained to a high standard.A key part of the role involves identifying damp, mould, condensation, structural defects, and providing expert technical reports - including producing evidence in line with Civil Procedure Rule (CPR) Part 35 where required.You will also support the Council in managing cases relating to Section 11 of the Landlord and Tenant Act 1985 and Section 82 of the Environmental Protection Act 1990, helping to ensure statutory responsibilities are met, and disrepair issues are resolved efficiently. Your new role As part of the role, you will be responsible for carrying out property inspections, condition surveys, and detailed building pathology assessments. This will include identifying and diagnosing a range of issues such as damp, mould, leaks, condensation, and structural defects. You will then be required to produce high-quality technical reports, including expert evidence that complies with Part 35 requirements when necessary.You will support the effective management of statutory disrepair cases under Section 11 of the Landlord and Tenant Act and Section 82 of the Environmental Protection Act. This will involve recommending appropriate remedial actions and prioritising works based on risk, severity, and compliance needs. Collaboration is key, and you will work closely with legal teams, contractors, tenants, environmental health officers, and internal departments to achieve timely and effective resolutions.Additionally, you will monitor contractor performance to ensure that all works are completed to the correct specifications and required standards. Maintaining accurate and well-organised records-including photographs, schedules of work, and inspection outcomes-is an essential part of the role. What you'll need to succeed You will bring strong technical expertise in building surveying and property diagnostics, along with the confidence to produce expert-level reports. To be successful in this role, you must hold a RICS-accredited qualification (AssocRICS, MRICS or FRICS) and have a solid understanding of building pathology, particularly in relation to damp and mould diagnostics. You should have experience carrying out property inspections or surveys and be confident in producing clear, accurate and evidence-based reports. A good working knowledge of Section 11 and Section 82 legislation, as well as broader landlord statutory responsibilities, is essential. Knowledge of CPR Part 35 is desirable, although a willingness to undertake training is equally welcomed. Strong communication and customer-facing skills are vital, as is the ability to work independently in a fast-paced environment.Experience within social housing or a local authority setting would be advantageous, alongside familiarity with HHSRS and damp and mould assessment frameworks. Experience in managing disrepair cases is also beneficial. What you'll get in return This long-term temporary assignment offers stability and the flexibility to work in a way that supports a healthy work-life balance where appropriate. You will join a supportive and collaborative team environment with access to ongoing training and professional development opportunities. The role is offered at an hourly rate starting from £30 per hour, with room for negotiation depending on experience and qualifications. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Temporary Customer Liaison Officer Location: Based in Sheffield covering Doncaster, Rotherham, Hull, Leeds, and Halifax. Contract: Temporary (initially 8 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Sheffield area. This role is initially offered on an 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a similar role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
May 30, 2026
Contractor
Temporary Customer Liaison Officer Location: Based in Sheffield covering Doncaster, Rotherham, Hull, Leeds, and Halifax. Contract: Temporary (initially 8 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Sheffield area. This role is initially offered on an 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a similar role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
Supervisor - Social Housing Repairs & Maintenance Location: Essex Contract: Permanent Salary: 41,000 per annum + performance bonus up to 15% Benefits: Company van & fuel card Overview We are recruiting for an experienced Supervisor to join a busy social housing contractor delivering reactive repairs and maintenance works across Essex. This is a key operational role overseeing engineers and subcontractors, ensuring works are completed safely, efficiently, and to a high standard within occupied residential properties. You will be responsible for day-to-day supervision of operatives, monitoring job progress, and ensuring strong customer service delivery across housing association contracts. Key Responsibilities Supervise operatives and subcontractors delivering repairs and maintenance works Allocate and monitor daily workloads to ensure timely job completion Carry out quality checks on completed works and ongoing jobs Ensure works are delivered in line with health & safety and compliance standards Support engineers with technical guidance and job resolution Liaise with tenants, housing officers, and internal teams to resolve issues Manage performance, productivity, and job completion targets Attend site visits to inspect works and ensure quality standards are met Support with scheduling and planning of reactive repairs Requirements Previous experience as a Supervisor or Lead Engineer within social housing repairs Strong background in domestic repairs and maintenance Good understanding of health & safety procedures in occupied properties Ability to manage and motivate operatives Strong communication and customer service skills Full UK driving licence required What's on Offer 41,000 basic salary Performance bonus up to 15% Company van and fuel card Permanent long-term opportunity Stable workload within social housing contracts Career progression opportunities within a growing contractor About the Role This is an excellent opportunity for a hands-on Supervisor looking to step into a stable, long-term role within social housing repairs and maintenance, overseeing a busy operational patch across Essex.
May 29, 2026
Full time
Supervisor - Social Housing Repairs & Maintenance Location: Essex Contract: Permanent Salary: 41,000 per annum + performance bonus up to 15% Benefits: Company van & fuel card Overview We are recruiting for an experienced Supervisor to join a busy social housing contractor delivering reactive repairs and maintenance works across Essex. This is a key operational role overseeing engineers and subcontractors, ensuring works are completed safely, efficiently, and to a high standard within occupied residential properties. You will be responsible for day-to-day supervision of operatives, monitoring job progress, and ensuring strong customer service delivery across housing association contracts. Key Responsibilities Supervise operatives and subcontractors delivering repairs and maintenance works Allocate and monitor daily workloads to ensure timely job completion Carry out quality checks on completed works and ongoing jobs Ensure works are delivered in line with health & safety and compliance standards Support engineers with technical guidance and job resolution Liaise with tenants, housing officers, and internal teams to resolve issues Manage performance, productivity, and job completion targets Attend site visits to inspect works and ensure quality standards are met Support with scheduling and planning of reactive repairs Requirements Previous experience as a Supervisor or Lead Engineer within social housing repairs Strong background in domestic repairs and maintenance Good understanding of health & safety procedures in occupied properties Ability to manage and motivate operatives Strong communication and customer service skills Full UK driving licence required What's on Offer 41,000 basic salary Performance bonus up to 15% Company van and fuel card Permanent long-term opportunity Stable workload within social housing contracts Career progression opportunities within a growing contractor About the Role This is an excellent opportunity for a hands-on Supervisor looking to step into a stable, long-term role within social housing repairs and maintenance, overseeing a busy operational patch across Essex.
Join our Client South Gloucestershire Council's team as a Licensing Support Officer Are you passionate about providing a high quality support service? Do you thrive in a collaborative environment? If so, we want you to join their team in Broad Lane, Yate. Position: Licensing Support Officer Contract Type: Temporary Hourly Rate: 13.47 Location: Broad Lane Council Offices Yate About the Role: As a Licensing Support Officer, you will play a crucial role in the Environment and Community Services Department. Under the guidance of the Technical Support Team Leader, you will deliver efficient and responsive support to various sections, including Strategic Planning, Safe Strong Communities, and Street Care. Your work will directly contribute to the delivery of essential public services. Key Responsibilities: Provide high-quality technical support and respond to service requests, queries, and complaints. Collaborate with internal and external stakeholders, including local councillors, businesses, and the public. Process service requests and applications, ensuring compliance with Council policy and relevant legislation. Maintain budgetary records and prepare official orders while providing accurate financial information to Service Managers. Assist in the democratic decision-making process by supporting report preparation and committee resolutions. Who You Are: We are looking for a proactive individual who can: Prioritize and manage a diverse workload effectively. Communicate clearly and provide technical advice to customers. Demonstrate strong interpersonal skills, especially in potentially challenging situations. Work collaboratively within a team and support less experienced staff. Qualifications: Relevant administrative and/or technical experience in a similar role. Minimum of five GCSEs at grade C or above, including Maths and English (or equivalent). NVQ Level 3 or equivalent experience is desirable. Proficiency in Microsoft Office and other relevant software applications. Why Join Us? Be part of a dynamic and supportive team that values collaboration and innovation. Gain invaluable experience in a role that impacts the community positively. Enjoy a flexible working environment that encourages professional growth. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 29, 2026
Seasonal
Join our Client South Gloucestershire Council's team as a Licensing Support Officer Are you passionate about providing a high quality support service? Do you thrive in a collaborative environment? If so, we want you to join their team in Broad Lane, Yate. Position: Licensing Support Officer Contract Type: Temporary Hourly Rate: 13.47 Location: Broad Lane Council Offices Yate About the Role: As a Licensing Support Officer, you will play a crucial role in the Environment and Community Services Department. Under the guidance of the Technical Support Team Leader, you will deliver efficient and responsive support to various sections, including Strategic Planning, Safe Strong Communities, and Street Care. Your work will directly contribute to the delivery of essential public services. Key Responsibilities: Provide high-quality technical support and respond to service requests, queries, and complaints. Collaborate with internal and external stakeholders, including local councillors, businesses, and the public. Process service requests and applications, ensuring compliance with Council policy and relevant legislation. Maintain budgetary records and prepare official orders while providing accurate financial information to Service Managers. Assist in the democratic decision-making process by supporting report preparation and committee resolutions. Who You Are: We are looking for a proactive individual who can: Prioritize and manage a diverse workload effectively. Communicate clearly and provide technical advice to customers. Demonstrate strong interpersonal skills, especially in potentially challenging situations. Work collaboratively within a team and support less experienced staff. Qualifications: Relevant administrative and/or technical experience in a similar role. Minimum of five GCSEs at grade C or above, including Maths and English (or equivalent). NVQ Level 3 or equivalent experience is desirable. Proficiency in Microsoft Office and other relevant software applications. Why Join Us? Be part of a dynamic and supportive team that values collaboration and innovation. Gain invaluable experience in a role that impacts the community positively. Enjoy a flexible working environment that encourages professional growth. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mosscare St Vincents Housing (MSV Housing)
Trafford Park, Manchester
Contract Duration: 12 months At MSV Housing we re committed to making sure our customers have good quality safe homes and our Domestic Abuse Housing Support Officer s are key to making this happen. Make a real difference in people s lives by joining a team dedicated to supporting victims and survivors of domestic abuse. In this rewarding role, you ll deliver compassionate, high-quality interventions to those in crisis, helping individuals and families live safely and free from harm. Working closely with partners and communities, you ll play a key role in reducing crime and anti-social behaviour while promoting safer neighbourhoods. You ll also contribute to delivering proactive, customer-focused housing and community safety services aligned with our wider organisational strategy. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What does our Domestic Abuse Housing Support Officer do; Deliver specialist, victim-centred support to residents experiencing domestic abuse, ensuring all casework is managed in line with relevant legislation, policies, and best practice. Manage a varied caseload of domestic abuse and anti-social behaviour cases, including conducting risk assessments, safeguarding actions, and progressing cases through to resolution. Lead on investigations and legal case preparation, including gathering evidence, drafting statements, liaising with solicitors, and attending court where required. Work collaboratively with internal teams and external partners, including safeguarding agencies and MARAC, to support vulnerable customers and strengthen outcomes. Maintain accurate records, contribute to service improvements, and support wider team objectives to promote safer communities and sustain tenancies. What we are looking for; Good standard of education with minimum of 5 GCSEs or equivalent at Grade C or above including Maths and English Experience of delivering a variety of services to tackle Domestic Abuse Understanding of the Domestic Abuse Act 2021 and best practice in supporting customers impacted by domestic abuse Demonstratable victim centred non-judgmental approach to case management Full driving licence, access to a car and willing to travel across the Northwest We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for young people and children and vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)/ If you wish to discuss the roles informally, please contact Jemma Flaxman, ASB Team Leader on (url removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
May 29, 2026
Full time
Contract Duration: 12 months At MSV Housing we re committed to making sure our customers have good quality safe homes and our Domestic Abuse Housing Support Officer s are key to making this happen. Make a real difference in people s lives by joining a team dedicated to supporting victims and survivors of domestic abuse. In this rewarding role, you ll deliver compassionate, high-quality interventions to those in crisis, helping individuals and families live safely and free from harm. Working closely with partners and communities, you ll play a key role in reducing crime and anti-social behaviour while promoting safer neighbourhoods. You ll also contribute to delivering proactive, customer-focused housing and community safety services aligned with our wider organisational strategy. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What does our Domestic Abuse Housing Support Officer do; Deliver specialist, victim-centred support to residents experiencing domestic abuse, ensuring all casework is managed in line with relevant legislation, policies, and best practice. Manage a varied caseload of domestic abuse and anti-social behaviour cases, including conducting risk assessments, safeguarding actions, and progressing cases through to resolution. Lead on investigations and legal case preparation, including gathering evidence, drafting statements, liaising with solicitors, and attending court where required. Work collaboratively with internal teams and external partners, including safeguarding agencies and MARAC, to support vulnerable customers and strengthen outcomes. Maintain accurate records, contribute to service improvements, and support wider team objectives to promote safer communities and sustain tenancies. What we are looking for; Good standard of education with minimum of 5 GCSEs or equivalent at Grade C or above including Maths and English Experience of delivering a variety of services to tackle Domestic Abuse Understanding of the Domestic Abuse Act 2021 and best practice in supporting customers impacted by domestic abuse Demonstratable victim centred non-judgmental approach to case management Full driving licence, access to a car and willing to travel across the Northwest We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for young people and children and vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)/ If you wish to discuss the roles informally, please contact Jemma Flaxman, ASB Team Leader on (url removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
May 29, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
May 29, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Marks Consulting Partners are currently looking for an Income Manager to work with one of our Housing Association clients in London. What the Job Will Be Doing Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock Maximising rental income collection and reducing current and former tenant arrears Developing and implementing effective arrears prevention and recovery strategies Managing complex arrears cases and overseeing legal action where appropriate Supporting tenancy sustainment through proactive resident engagement and financial inclusion support Working collaboratively with residents to agree realistic repayment arrangements Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards Monitoring KPIs, service standards and performance targets to drive service improvement Producing performance reports and analysing data to identify trends and areas for improvement Ensuring compliance with housing legislation, regulatory requirements and pre-action protocols Supporting complaint resolution and improving customer satisfaction across the income service Building strong relationships with internal teams, local authorities, DWP and external support agencies Representing the organisation at meetings, partnership forums and court hearings where required What You Will Need Proven experience managing an income or rent recovery service within social housing or local government Strong knowledge of arrears recovery processes, tenancy sustainment and housing legislation Experience managing and developing staff within a target-driven environment Strong understanding of welfare benefits and Universal Credit Ability to balance income recovery with a resident-focused approach Experience producing performance reports and analysing service data Excellent communication, negotiation and stakeholder management skills Strong organisational and leadership abilities Experience using housing management systems and Microsoft Office packages CIH qualification or equivalent professional qualification desirable
May 29, 2026
Contractor
Marks Consulting Partners are currently looking for an Income Manager to work with one of our Housing Association clients in London. What the Job Will Be Doing Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock Maximising rental income collection and reducing current and former tenant arrears Developing and implementing effective arrears prevention and recovery strategies Managing complex arrears cases and overseeing legal action where appropriate Supporting tenancy sustainment through proactive resident engagement and financial inclusion support Working collaboratively with residents to agree realistic repayment arrangements Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards Monitoring KPIs, service standards and performance targets to drive service improvement Producing performance reports and analysing data to identify trends and areas for improvement Ensuring compliance with housing legislation, regulatory requirements and pre-action protocols Supporting complaint resolution and improving customer satisfaction across the income service Building strong relationships with internal teams, local authorities, DWP and external support agencies Representing the organisation at meetings, partnership forums and court hearings where required What You Will Need Proven experience managing an income or rent recovery service within social housing or local government Strong knowledge of arrears recovery processes, tenancy sustainment and housing legislation Experience managing and developing staff within a target-driven environment Strong understanding of welfare benefits and Universal Credit Ability to balance income recovery with a resident-focused approach Experience producing performance reports and analysing service data Excellent communication, negotiation and stakeholder management skills Strong organisational and leadership abilities Experience using housing management systems and Microsoft Office packages CIH qualification or equivalent professional qualification desirable
Resolutions Officer - Complaints Handling Contract: Temporary Hours: 35 hours per week Locations: London (Stratford area) - Hybrid 1 day per week Manchester (Trafford area) - Hybrid 1 day per week Pay Rate London: 18.07 per hour Manchester: 15.87 per hour The Opportunity Bridge Recruitment is currently recruiting experienced Resolutions Officers on behalf of a large and well-established housing organisation to support their Customer Relations team with a backlog of complaint cases. This role focuses on investigating and resolving customer complaints, ensuring responses are clear, fair, and compliant with complaint handling policies and the Housing Ombudsman Complaint Handling Code. You will manage your own caseload and work closely with internal teams to investigate issues and deliver high-quality written responses to customers. This is an excellent opportunity for someone with complaints handling experience, particularly within housing, public sector, or regulated environments. Key Responsibilities Manage and investigate a caseload of customer complaint cases Draft high-quality written responses, including formal complaint letters and emails Communicate with customers via telephone, email and virtual meetings Work with internal departments to gather information and support investigations Apply complaint handling frameworks and policies when drafting responses Ensure responses align with the Housing Ombudsman Complaint Handling Code Maintain accurate case records and documentation Identify trends within complaints and highlight potential service improvements Work in a fast-paced environment while meeting deadlines About You We are looking for candidates who have experience managing complaints cases, rather than general customer service queries. You will ideally have experience within housing, but candidates from other sectors with strong complaints investigation experience will also be considered. Key Skills & Experience Previous complaints handling or resolution experience Excellent written communication skills, with experience drafting formal responses Strong investigation and problem-solving skills Ability to manage multiple cases and competing priorities Confident communicating with customers and internal stakeholders Strong attention to detail and record keeping Comfortable working with multiple IT systems Please apply with your updated CV
May 29, 2026
Seasonal
Resolutions Officer - Complaints Handling Contract: Temporary Hours: 35 hours per week Locations: London (Stratford area) - Hybrid 1 day per week Manchester (Trafford area) - Hybrid 1 day per week Pay Rate London: 18.07 per hour Manchester: 15.87 per hour The Opportunity Bridge Recruitment is currently recruiting experienced Resolutions Officers on behalf of a large and well-established housing organisation to support their Customer Relations team with a backlog of complaint cases. This role focuses on investigating and resolving customer complaints, ensuring responses are clear, fair, and compliant with complaint handling policies and the Housing Ombudsman Complaint Handling Code. You will manage your own caseload and work closely with internal teams to investigate issues and deliver high-quality written responses to customers. This is an excellent opportunity for someone with complaints handling experience, particularly within housing, public sector, or regulated environments. Key Responsibilities Manage and investigate a caseload of customer complaint cases Draft high-quality written responses, including formal complaint letters and emails Communicate with customers via telephone, email and virtual meetings Work with internal departments to gather information and support investigations Apply complaint handling frameworks and policies when drafting responses Ensure responses align with the Housing Ombudsman Complaint Handling Code Maintain accurate case records and documentation Identify trends within complaints and highlight potential service improvements Work in a fast-paced environment while meeting deadlines About You We are looking for candidates who have experience managing complaints cases, rather than general customer service queries. You will ideally have experience within housing, but candidates from other sectors with strong complaints investigation experience will also be considered. Key Skills & Experience Previous complaints handling or resolution experience Excellent written communication skills, with experience drafting formal responses Strong investigation and problem-solving skills Ability to manage multiple cases and competing priorities Confident communicating with customers and internal stakeholders Strong attention to detail and record keeping Comfortable working with multiple IT systems Please apply with your updated CV
Cheltenham Borough Council
Uckington, Gloucestershire
Are you passionate about delivering outstanding customer service and making a real difference in your community? Cheltenham Borough Council has an exciting Customer Service Officer opportunity! Location: Hesters Way Community Resource Centre, Cheltenham, GL51 7SU Salary: £26,824 - £28,142 per annum (pay award pending wef 1 April 2026) Job Type: Fixed Term Contract, Full-Time Closing Date: 31 May 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Customer Service Officer - The Role: As a Customer Service Officer, you'll be the first point of contact for a wide range of enquiries across our housing services. Whether you're resolving issues over the phone, responding to emails, or helping residents via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service. Working closely with our supportive Customer Services Team, you'll handle every interaction with efficiency, empathy and a focus on first-time resolution. Customer Service Officer - Key Responsibilities: - Provide consistent high-quality customer service to tenants, residents, stakeholders and third parties via telephone, email and customer portal - Process customer requests and queries from various sources, ensuring appropriate prioritisation and detailed record-keeping on our housing management system - Respond professionally to customers, including those displaying challenging behaviour, and report incidents to your Team Leader - Maintain customer confidentiality and comply with GDPR and safeguarding responsibilities - Use our contact centre telephony system effectively, responding to real-time call handling data - Administer and monitor the customer web portal, customer relations email inbox and out of hours service reports - Process customer payments, incoming and outgoing mail, compliments, comments and complaints - Support the Customer Service Team Leader with monitoring customer satisfaction and performance indicators - Deputise for the Customer Services Team Leader as required Customer Service Officer - You: - GCSEs at grades 5-9 or equivalent, including Maths and English - Excellent customer care skills with strong oral and written communication abilities - Proficient with Microsoft Office packages (Outlook, Word, Excel, PowerPoint) and high-level keyboard skills - Experience with CRM systems and maintaining computerised customer records - Ability to prioritise workload, remain calm under pressure and handle confidential information - Knowledge and understanding of equality, diversity and safeguarding principles - Desirably, previous experience in a similar role within social housing or a contact centre environment Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing Closing Date: 31 May 2026 To submit your CV for this exciting Customer Service Officer opportunity, click Apply today!
May 29, 2026
Contractor
Are you passionate about delivering outstanding customer service and making a real difference in your community? Cheltenham Borough Council has an exciting Customer Service Officer opportunity! Location: Hesters Way Community Resource Centre, Cheltenham, GL51 7SU Salary: £26,824 - £28,142 per annum (pay award pending wef 1 April 2026) Job Type: Fixed Term Contract, Full-Time Closing Date: 31 May 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Customer Service Officer - The Role: As a Customer Service Officer, you'll be the first point of contact for a wide range of enquiries across our housing services. Whether you're resolving issues over the phone, responding to emails, or helping residents via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service. Working closely with our supportive Customer Services Team, you'll handle every interaction with efficiency, empathy and a focus on first-time resolution. Customer Service Officer - Key Responsibilities: - Provide consistent high-quality customer service to tenants, residents, stakeholders and third parties via telephone, email and customer portal - Process customer requests and queries from various sources, ensuring appropriate prioritisation and detailed record-keeping on our housing management system - Respond professionally to customers, including those displaying challenging behaviour, and report incidents to your Team Leader - Maintain customer confidentiality and comply with GDPR and safeguarding responsibilities - Use our contact centre telephony system effectively, responding to real-time call handling data - Administer and monitor the customer web portal, customer relations email inbox and out of hours service reports - Process customer payments, incoming and outgoing mail, compliments, comments and complaints - Support the Customer Service Team Leader with monitoring customer satisfaction and performance indicators - Deputise for the Customer Services Team Leader as required Customer Service Officer - You: - GCSEs at grades 5-9 or equivalent, including Maths and English - Excellent customer care skills with strong oral and written communication abilities - Proficient with Microsoft Office packages (Outlook, Word, Excel, PowerPoint) and high-level keyboard skills - Experience with CRM systems and maintaining computerised customer records - Ability to prioritise workload, remain calm under pressure and handle confidential information - Knowledge and understanding of equality, diversity and safeguarding principles - Desirably, previous experience in a similar role within social housing or a contact centre environment Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing Closing Date: 31 May 2026 To submit your CV for this exciting Customer Service Officer opportunity, click Apply today!
Royal Borough Of Windsor & Maidenhead
Maidenhead, Berkshire
We have an exciting opportunity for a Senior Highways Inspection Officer to join us! This is a full-time, permanent role with hybrid working, and a salary of £39,526 - £43,613 per annum. About us: The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council -a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunities given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse. Given our Royal connections, the eyes of the world are often on us, and we continue to rise to the challenge. This is an excellent opportunity for an enthusiastic Senior Highways Inspection Officer to join our Highway Services team. The Role: There are 5 direct line reports into this role. This role reports directly to the Highway Contracts & Maintenance Manager. Please note that a Learning Agreement is in place for this role. This outlines the repayment terms applicable if an employee leaves the Council within 24 months of completing a funded qualification. In such circumstances, the employee will be required to repay a proportion of the course fees on a pro-rata basis, as detailed in the agreement. Successful candidates will be required to review and sign this agreement. Your role will involve: Managing the team of Highway Inspectors, overseeing the daily activities, inspections, and budget management. Conduct scheduled and ad hoc highway safety inspections (carriageways, footways, car parks, etc.) and accurately record safety and service defects. Investigate customer enquiries and complaints, ensuring timely resolution and promoting service excellence. Assist with highway claims, including gathering evidence and attending court if required. Organise and oversee repair works, ensuring adherence to budget and council responsibilities. Ensure compliance with legal, safety and council policies, particularly the Highways Act 1990. What we are looking for: Someone who holds a Highway Safety Inspection C & G 6033 with Lantra skills card, has experience of carrying out Highway Inspections and holds a NRSWA qualification. The ability to work with minimal supervision in a busy office environment whilst prioritising and organising a varying workload. The ability to lead a team, manage & prioritise workloads. Ability to communicate effectively in both written and verbal form with all levels of people including dissatisfied customers. Experience/knowledge in the planning of a street works site relating to signing, lighting, guarding and site safety. What we offer: 32 days annual leave Flexible working including a hybrid working pattern for a better work-life balance. Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision. Free employee parking close to the offices. Give As You Earn scheme. Instant Reward Scheme to recognise and reward innovative achievement. Employee Assistance Programme providing counselling, advice and information. Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals. RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities'employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role. If you wish to discuss this position informally, please contact Mrs Sarah Plowman, Highways Network & Asset Manager
May 29, 2026
Full time
We have an exciting opportunity for a Senior Highways Inspection Officer to join us! This is a full-time, permanent role with hybrid working, and a salary of £39,526 - £43,613 per annum. About us: The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council -a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunities given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse. Given our Royal connections, the eyes of the world are often on us, and we continue to rise to the challenge. This is an excellent opportunity for an enthusiastic Senior Highways Inspection Officer to join our Highway Services team. The Role: There are 5 direct line reports into this role. This role reports directly to the Highway Contracts & Maintenance Manager. Please note that a Learning Agreement is in place for this role. This outlines the repayment terms applicable if an employee leaves the Council within 24 months of completing a funded qualification. In such circumstances, the employee will be required to repay a proportion of the course fees on a pro-rata basis, as detailed in the agreement. Successful candidates will be required to review and sign this agreement. Your role will involve: Managing the team of Highway Inspectors, overseeing the daily activities, inspections, and budget management. Conduct scheduled and ad hoc highway safety inspections (carriageways, footways, car parks, etc.) and accurately record safety and service defects. Investigate customer enquiries and complaints, ensuring timely resolution and promoting service excellence. Assist with highway claims, including gathering evidence and attending court if required. Organise and oversee repair works, ensuring adherence to budget and council responsibilities. Ensure compliance with legal, safety and council policies, particularly the Highways Act 1990. What we are looking for: Someone who holds a Highway Safety Inspection C & G 6033 with Lantra skills card, has experience of carrying out Highway Inspections and holds a NRSWA qualification. The ability to work with minimal supervision in a busy office environment whilst prioritising and organising a varying workload. The ability to lead a team, manage & prioritise workloads. Ability to communicate effectively in both written and verbal form with all levels of people including dissatisfied customers. Experience/knowledge in the planning of a street works site relating to signing, lighting, guarding and site safety. What we offer: 32 days annual leave Flexible working including a hybrid working pattern for a better work-life balance. Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision. Free employee parking close to the offices. Give As You Earn scheme. Instant Reward Scheme to recognise and reward innovative achievement. Employee Assistance Programme providing counselling, advice and information. Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals. RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities'employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role. If you wish to discuss this position informally, please contact Mrs Sarah Plowman, Highways Network & Asset Manager
Customer/Resident Liaison Officer General Overview: The Resident/Customer Liaison Officer is responsible for maintaining effective communication between the company and residents during construction, regeneration, or maintenance projects. This role ensures that residents are fully informed and supported throughout the project lifecycle, addressing any concerns or issues that may arise. The officer plays a crucial role in fostering positive relationships with residents, ensuring that their needs and expectations are met, and enhancing overall customer satisfaction. Key Accountabilities: Resident Communication: Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress. Issue Resolution: Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company. Pre-Project Engagement: Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team. Information Distribution: Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions. Resident Support: Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works. Stakeholder Coordination: Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution. Post-Project Follow-Up: Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement. Compliance and Documentation: Ensure that all resident interactions and issues are documented accurately and that any legal or regulatory requirements related to resident communication are met. Community Engagement: Organise and participate in community meetings or events to discuss project progress and address any collective concerns. Any other reasonable management request. RG Setsquare is acting as an Employment Business in relation to this vacancy.
May 29, 2026
Contractor
Customer/Resident Liaison Officer General Overview: The Resident/Customer Liaison Officer is responsible for maintaining effective communication between the company and residents during construction, regeneration, or maintenance projects. This role ensures that residents are fully informed and supported throughout the project lifecycle, addressing any concerns or issues that may arise. The officer plays a crucial role in fostering positive relationships with residents, ensuring that their needs and expectations are met, and enhancing overall customer satisfaction. Key Accountabilities: Resident Communication: Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress. Issue Resolution: Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company. Pre-Project Engagement: Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team. Information Distribution: Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions. Resident Support: Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works. Stakeholder Coordination: Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution. Post-Project Follow-Up: Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement. Compliance and Documentation: Ensure that all resident interactions and issues are documented accurately and that any legal or regulatory requirements related to resident communication are met. Community Engagement: Organise and participate in community meetings or events to discuss project progress and address any collective concerns. Any other reasonable management request. RG Setsquare is acting as an Employment Business in relation to this vacancy.
White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects Represent Capital One in external technical forums, contributing to vendor/industry discussions Drive service quality standards and practices for your domain, guiding complex incident resolution Develop and advocate for strategies to proactively manage technical debt across multiple teams Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for Deep expertise in Java Deep expertise in system design and distributed architectures Track record of leading technical initiatives across multiple teams Strong experience with cloud platforms (AWS, Azure, GCP) Proven experience setting a multi-team technical vision and strategy Strong track record of technical leadership and influence without authority Experience driving engineering standards and best practices across organisations Experience of steering Communities of Practice or technical forums Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 29, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects Represent Capital One in external technical forums, contributing to vendor/industry discussions Drive service quality standards and practices for your domain, guiding complex incident resolution Develop and advocate for strategies to proactively manage technical debt across multiple teams Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for Deep expertise in Java Deep expertise in system design and distributed architectures Track record of leading technical initiatives across multiple teams Strong experience with cloud platforms (AWS, Azure, GCP) Proven experience setting a multi-team technical vision and strategy Strong track record of technical leadership and influence without authority Experience driving engineering standards and best practices across organisations Experience of steering Communities of Practice or technical forums Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
The Caraires Consultancy
Lutterworth, Leicestershire
Monday - Friday 36.25 hours a week (core hours 10am - 4pm)-mainly remote working - 2 roles available one until September 2026 the other until December 2026 33,237 p.a. An exciting opportunity has arisen to work for our client 'an employer of choice' - a professional membership organisation- to work as a Customer Support and Engagement Officer. You are supporting both the members and the public - delivering a high-quality, empathetic service. Principal accountabilities Principal accountabilities: Frontline Response: Handle a high volume of telephone and email enquiries from members, potential members, and the public, in line with service level agreements. Use empathy, active listening, and non-judgmental support to manage sensitive or complex conversations. Complex Judgement: Apply critical thinking and sound judgment to assess and resolve complex queries in real time, escalating where appropriate. Safeguarding: Be alert to safeguarding and high-risk concerns and escalate in accordance with organisational protocols. Guidance and Advocacy: Provide clear, accurate, and supportive guidance on policies, services, and frameworks. Member Engagement: Engage with lapsed or at-risk members to support retention and promote the value of membership. Collaboration: Work cross-functionally with other departments to ensure effective resolution of enquiries. Professional Representation: Represent our client in a professional, respectful, and values-led manner at all times. Continuous Improvement: Contribute to service improvement through feedback, data collection and collaboration. Knowledge and experience required The ideal applicant will have worked within a professional organisation (for example membership, public sector, banking) as a Customer Support Officer, you will need to demonstrate sound judgement, emotional intelligence and professionalism. Confident accurate IT skills are essential
May 29, 2026
Contractor
Monday - Friday 36.25 hours a week (core hours 10am - 4pm)-mainly remote working - 2 roles available one until September 2026 the other until December 2026 33,237 p.a. An exciting opportunity has arisen to work for our client 'an employer of choice' - a professional membership organisation- to work as a Customer Support and Engagement Officer. You are supporting both the members and the public - delivering a high-quality, empathetic service. Principal accountabilities Principal accountabilities: Frontline Response: Handle a high volume of telephone and email enquiries from members, potential members, and the public, in line with service level agreements. Use empathy, active listening, and non-judgmental support to manage sensitive or complex conversations. Complex Judgement: Apply critical thinking and sound judgment to assess and resolve complex queries in real time, escalating where appropriate. Safeguarding: Be alert to safeguarding and high-risk concerns and escalate in accordance with organisational protocols. Guidance and Advocacy: Provide clear, accurate, and supportive guidance on policies, services, and frameworks. Member Engagement: Engage with lapsed or at-risk members to support retention and promote the value of membership. Collaboration: Work cross-functionally with other departments to ensure effective resolution of enquiries. Professional Representation: Represent our client in a professional, respectful, and values-led manner at all times. Continuous Improvement: Contribute to service improvement through feedback, data collection and collaboration. Knowledge and experience required The ideal applicant will have worked within a professional organisation (for example membership, public sector, banking) as a Customer Support Officer, you will need to demonstrate sound judgement, emotional intelligence and professionalism. Confident accurate IT skills are essential
Payroll Officer Hackney - E8 Hybrid - 2 Days in The Office 3 Months 24.61 to 26.92 Per Hour (Umbrella) 18.78 to 19.98 Per Hour (PAYE) ASAP Start Are you an experienced and customer-focused payroll professional looking for a new challenge? Join the London Borough of Hackney , one of the UK's most diverse and highest-performing local authorities, We are Open, Inclusive, Ambitious, Pioneering, Proactive, and Proud . Key Information Post Title: Payroll Officer Directorate: Chief Executive Service: HR & Traded Services: Payroll Location: Hackney Service Centre (with hybrid/agile working) Responsible To: Payroll Team Leader The Role: What you will do As a Payroll Officer, you will be crucial in assisting in the delivery of the Payroll service. You will work with a reasonable degree of autonomy and may be responsible for a number of areas of transactional work. The payroll service supports Hackney, Traded Services, including Schools and Teachers. Core Responsibilities include: Processing and Data Management: Accurately inputting payroll data (Starters, Leavers, Secondments, etc.) into the Midland HR System (ITRENT) - ITRENT EXPERIENCE IS ESSENTIAL FOR THIS ROLE Payment Calculation: Calculating and recording statutory and occupational Maternity, Paternity, and Adoption payments. Expense & Claims: Processing Overtime Claims and Travel/Mileage expense claims, including Teachers' data in line with HLT provisions. Compliance: Ensuring all employees are paid accurately and on time, checking monthly payrolls and variance reports. You will maintain up-to-date knowledge of payroll legislation and lawful deductions. Customer Support: Providing effective responses to a wide range of enquiries from employees, managers, and external organisations. You will advise employees and managers on all payroll issues, aiming to resolve matters at the source. Third-Party Payments: Processing and quality assuring payments to third parties like Income Tax/NI and Pension Contributions. About You: What you will bring We are looking for a highly organised individual with excellent attention to detail. Essential Requirements (Demonstrable Experience & Knowledge): Payroll Expertise: Proven up-to-date knowledge of payroll processes, principles, and statutory payments/deductions (SSP, SMP, TAX, and NI). System Experience: Demonstrable experience processing a range of transactions using IRETNT /HR/Payroll/Pensions systems. Query Resolution: Experience resolving customer queries/problems related to payroll matters, providing advice, and taking initiative to progress solutions. Legislation/Policies: Knowledge and understanding of employment legislation, PAYE, and the ability to interpret and apply these to provide information. Understanding of Local Government and Teachers' Terms & Conditions is also valuable. Skills: High-level customer service skills, the ability to work quickly, accurately, and to tight deadlines , and strong problem-solving skills. Ready to apply? If you are a proactive team player who thrives in a quality-controlled, customer-focused environment and possess the required experience, we want to hear from you! Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
May 29, 2026
Seasonal
Payroll Officer Hackney - E8 Hybrid - 2 Days in The Office 3 Months 24.61 to 26.92 Per Hour (Umbrella) 18.78 to 19.98 Per Hour (PAYE) ASAP Start Are you an experienced and customer-focused payroll professional looking for a new challenge? Join the London Borough of Hackney , one of the UK's most diverse and highest-performing local authorities, We are Open, Inclusive, Ambitious, Pioneering, Proactive, and Proud . Key Information Post Title: Payroll Officer Directorate: Chief Executive Service: HR & Traded Services: Payroll Location: Hackney Service Centre (with hybrid/agile working) Responsible To: Payroll Team Leader The Role: What you will do As a Payroll Officer, you will be crucial in assisting in the delivery of the Payroll service. You will work with a reasonable degree of autonomy and may be responsible for a number of areas of transactional work. The payroll service supports Hackney, Traded Services, including Schools and Teachers. Core Responsibilities include: Processing and Data Management: Accurately inputting payroll data (Starters, Leavers, Secondments, etc.) into the Midland HR System (ITRENT) - ITRENT EXPERIENCE IS ESSENTIAL FOR THIS ROLE Payment Calculation: Calculating and recording statutory and occupational Maternity, Paternity, and Adoption payments. Expense & Claims: Processing Overtime Claims and Travel/Mileage expense claims, including Teachers' data in line with HLT provisions. Compliance: Ensuring all employees are paid accurately and on time, checking monthly payrolls and variance reports. You will maintain up-to-date knowledge of payroll legislation and lawful deductions. Customer Support: Providing effective responses to a wide range of enquiries from employees, managers, and external organisations. You will advise employees and managers on all payroll issues, aiming to resolve matters at the source. Third-Party Payments: Processing and quality assuring payments to third parties like Income Tax/NI and Pension Contributions. About You: What you will bring We are looking for a highly organised individual with excellent attention to detail. Essential Requirements (Demonstrable Experience & Knowledge): Payroll Expertise: Proven up-to-date knowledge of payroll processes, principles, and statutory payments/deductions (SSP, SMP, TAX, and NI). System Experience: Demonstrable experience processing a range of transactions using IRETNT /HR/Payroll/Pensions systems. Query Resolution: Experience resolving customer queries/problems related to payroll matters, providing advice, and taking initiative to progress solutions. Legislation/Policies: Knowledge and understanding of employment legislation, PAYE, and the ability to interpret and apply these to provide information. Understanding of Local Government and Teachers' Terms & Conditions is also valuable. Skills: High-level customer service skills, the ability to work quickly, accurately, and to tight deadlines , and strong problem-solving skills. Ready to apply? If you are a proactive team player who thrives in a quality-controlled, customer-focused environment and possess the required experience, we want to hear from you! Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Complaints Officer South London Hybrid Working We are currently recruiting for an experienced Complaints Officer to join a customer-focused housing organisation in South London. This is an excellent opportunity for someone with strong customer service and complaint handling experience to play a key role in ensuring residents receive a professional, fair, and efficient complaints service in line with the Housing Ombudsman Complaint Handling Code. Key responsibilities include: Managing and administering formal complaints through a CRM system Monitoring complaint progress and ensuring deadlines are met Supporting managers with complaint responses and resolutions Maintaining accurate records, reports, and complaint trackers Liaising with residents, contractors, and internal departments Supporting Housing Ombudsman case management and evidence collation Assisting with complaints learning, service improvement initiatives, and customer engagement activities Producing reports and trend analysis relating to complaints and compensation The successful candidate will have: Previous experience within complaints, customer service, or housing environments Strong written and verbal communication skills Excellent organisational skills and attention to detail Experience using CRM systems and Microsoft Office packages Ability to manage workloads independently and work collaboratively within a team A proactive and customer-focused approach Housing sector experience and knowledge of the Housing Ombudsman Complaint Handling Code would be highly advantageous.
May 29, 2026
Seasonal
Complaints Officer South London Hybrid Working We are currently recruiting for an experienced Complaints Officer to join a customer-focused housing organisation in South London. This is an excellent opportunity for someone with strong customer service and complaint handling experience to play a key role in ensuring residents receive a professional, fair, and efficient complaints service in line with the Housing Ombudsman Complaint Handling Code. Key responsibilities include: Managing and administering formal complaints through a CRM system Monitoring complaint progress and ensuring deadlines are met Supporting managers with complaint responses and resolutions Maintaining accurate records, reports, and complaint trackers Liaising with residents, contractors, and internal departments Supporting Housing Ombudsman case management and evidence collation Assisting with complaints learning, service improvement initiatives, and customer engagement activities Producing reports and trend analysis relating to complaints and compensation The successful candidate will have: Previous experience within complaints, customer service, or housing environments Strong written and verbal communication skills Excellent organisational skills and attention to detail Experience using CRM systems and Microsoft Office packages Ability to manage workloads independently and work collaboratively within a team A proactive and customer-focused approach Housing sector experience and knowledge of the Housing Ombudsman Complaint Handling Code would be highly advantageous.
Complaints Officer Salary: £39,800 - £42,000 Contract: Fixed Term- 35 Hours Per Week An established and community-focused Housing Association is seeking a Complaints Officer initially on a Fixed Term Contract . This is a key role within the organisation, responsible for managing complaints, Members' Enquiries and Ombudsman cases, while ensuring high standards of customer service and regulatory compliance. This opportunity would suit someone currently working in complaints, housing management, customer relations or governance within social housing who is looking to step into a role with greater ownership, visibility and influence across the organisation. The Role You will lead on the investigation and resolution of complaints and escalated customer issues, ensuring responses are delivered within agreed timescales and in line with the Housing Ombudsman Code. You will manage Members' Enquiries and Ombudsman cases, coordinating information from operational teams to ensure thorough, balanced and evidence-based responses. You will work closely with managers and colleagues across the organisation to gather information, challenge where appropriate and ensure follow-up actions are completed to prevent repeat issues. You will provide informal advice and early resolution support to customers wherever possible, reducing the need for formal escalation and maintaining customer confidence. You will identify trends and emerging themes from complaints, sharing learning across the business to drive service improvement. You will manage customer expectations clearly and professionally, particularly in complex or sensitive cases, including supporting vulnerable residents and persistent complainants. You will use housing, complaints and document management systems to accurately record cases, correspondence and outcomes. You will contribute to reports, audits and performance monitoring, supporting continuous improvement across service areas.
May 29, 2026
Contractor
Complaints Officer Salary: £39,800 - £42,000 Contract: Fixed Term- 35 Hours Per Week An established and community-focused Housing Association is seeking a Complaints Officer initially on a Fixed Term Contract . This is a key role within the organisation, responsible for managing complaints, Members' Enquiries and Ombudsman cases, while ensuring high standards of customer service and regulatory compliance. This opportunity would suit someone currently working in complaints, housing management, customer relations or governance within social housing who is looking to step into a role with greater ownership, visibility and influence across the organisation. The Role You will lead on the investigation and resolution of complaints and escalated customer issues, ensuring responses are delivered within agreed timescales and in line with the Housing Ombudsman Code. You will manage Members' Enquiries and Ombudsman cases, coordinating information from operational teams to ensure thorough, balanced and evidence-based responses. You will work closely with managers and colleagues across the organisation to gather information, challenge where appropriate and ensure follow-up actions are completed to prevent repeat issues. You will provide informal advice and early resolution support to customers wherever possible, reducing the need for formal escalation and maintaining customer confidence. You will identify trends and emerging themes from complaints, sharing learning across the business to drive service improvement. You will manage customer expectations clearly and professionally, particularly in complex or sensitive cases, including supporting vulnerable residents and persistent complainants. You will use housing, complaints and document management systems to accurately record cases, correspondence and outcomes. You will contribute to reports, audits and performance monitoring, supporting continuous improvement across service areas.
Temporary Customer Liaison Officer Location: Based in Sheffield covering Doncaster, Rotherham, Hull, Leeds, and Halifax. Contract: Temporary (initially 8 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Sheffield area. This role is initially offered on an 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a similar role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
May 29, 2026
Seasonal
Temporary Customer Liaison Officer Location: Based in Sheffield covering Doncaster, Rotherham, Hull, Leeds, and Halifax. Contract: Temporary (initially 8 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Sheffield area. This role is initially offered on an 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a similar role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
The Role As HMO Licencing Manager, you will take ownership of all licensing and compliance requirements across the portfolio. This is a hands-on role combining compliance oversight, team management, and stakeholder coordination to ensure properties meet all HMO and statutory regulations. Key Responsibilities Audit properties to identify HMO licensing requirements and ensure full compliance Coordinate safety checks, certifications, and statutory inspections Oversee and manage a small team of Property Managers, including regular one-to-ones Liaise with key stakeholders to ensure smooth operations Manage and oversee remedial works, including post-maintenance inspections Coordinate contractors to deliver maintenance and repair works efficiently Handle deposit returns in line with current legislation Monitor rental arrears and manage dispute resolution processes Instruct and manage eviction proceedings where required Maintain accurate and up-to-date records across internal systems Ensure the portfolio operates in a risk-averse and fully compliant manner Candidate Requirements Strong understanding of HMO licensing regulations and compliance processes (essential) Previous experience in residential property management Experience managing or supervising a team Excellent customer service and stakeholder management skills Strong organisational skills with the ability to manage a varied workload Confident communicator with a proactive approach Experience using property management systems such as Qube (desirable) If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 28, 2026
Full time
The Role As HMO Licencing Manager, you will take ownership of all licensing and compliance requirements across the portfolio. This is a hands-on role combining compliance oversight, team management, and stakeholder coordination to ensure properties meet all HMO and statutory regulations. Key Responsibilities Audit properties to identify HMO licensing requirements and ensure full compliance Coordinate safety checks, certifications, and statutory inspections Oversee and manage a small team of Property Managers, including regular one-to-ones Liaise with key stakeholders to ensure smooth operations Manage and oversee remedial works, including post-maintenance inspections Coordinate contractors to deliver maintenance and repair works efficiently Handle deposit returns in line with current legislation Monitor rental arrears and manage dispute resolution processes Instruct and manage eviction proceedings where required Maintain accurate and up-to-date records across internal systems Ensure the portfolio operates in a risk-averse and fully compliant manner Candidate Requirements Strong understanding of HMO licensing regulations and compliance processes (essential) Previous experience in residential property management Experience managing or supervising a team Excellent customer service and stakeholder management skills Strong organisational skills with the ability to manage a varied workload Confident communicator with a proactive approach Experience using property management systems such as Qube (desirable) If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Housing Options Officer Location: East Midlands S Working Pattern: Full-time (37 hours per week) / Hybrid working available Purpose of Role To provide professional housing advice and support to customers at risk of homelessness, with a strong focus on prevention. The role involves using the Jigsaw case management system to assess housing needs, manage homelessness applications, and develop Personal Housing Plans in line with statutory duties under the Homelessness Reduction Act 2017 . Key Responsibilities Deliver high-quality housing advice to customers, ensuring compliance with housing legislation (Housing Act 1996 Parts VI & VII, Homelessness Reduction Act 2017). Use Jigsaw to: Record and manage homelessness applications. Create and monitor Personal Housing Plans. Track case progress and outcomes. Conduct interviews and home visits to assess housing needs. Make lawful decisions on homelessness applications (including Section 184 decisions). Negotiate with landlords, agents, and other stakeholders to prevent homelessness. Arrange temporary or permanent accommodation where necessary. Liaise with internal teams and external agencies to provide holistic support. Maintain accurate records and produce reports as required. Participate in out-of-hours rota (if applicable). Essential Skills & Experience Proven experience in a Housing Options or homelessness prevention role. Strong knowledge of housing legislation and welfare reforms. Ability to manage a complex caseload and work under pressure. Skilled in negotiation and conflict resolution. Competent in using Jigsaw or similar housing case management systems. Excellent communication and customer service skills. Ability to work with vulnerable clients in challenging situations.
May 28, 2026
Contractor
Job Title: Housing Options Officer Location: East Midlands S Working Pattern: Full-time (37 hours per week) / Hybrid working available Purpose of Role To provide professional housing advice and support to customers at risk of homelessness, with a strong focus on prevention. The role involves using the Jigsaw case management system to assess housing needs, manage homelessness applications, and develop Personal Housing Plans in line with statutory duties under the Homelessness Reduction Act 2017 . Key Responsibilities Deliver high-quality housing advice to customers, ensuring compliance with housing legislation (Housing Act 1996 Parts VI & VII, Homelessness Reduction Act 2017). Use Jigsaw to: Record and manage homelessness applications. Create and monitor Personal Housing Plans. Track case progress and outcomes. Conduct interviews and home visits to assess housing needs. Make lawful decisions on homelessness applications (including Section 184 decisions). Negotiate with landlords, agents, and other stakeholders to prevent homelessness. Arrange temporary or permanent accommodation where necessary. Liaise with internal teams and external agencies to provide holistic support. Maintain accurate records and produce reports as required. Participate in out-of-hours rota (if applicable). Essential Skills & Experience Proven experience in a Housing Options or homelessness prevention role. Strong knowledge of housing legislation and welfare reforms. Ability to manage a complex caseload and work under pressure. Skilled in negotiation and conflict resolution. Competent in using Jigsaw or similar housing case management systems. Excellent communication and customer service skills. Ability to work with vulnerable clients in challenging situations.
