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Location: Craven Street with hybrid working Band/Job Level : Band F, Manager/Specialist Salary: £27,672 (pro rated) £46,120 FTE A fixed term opportunity has arisen to join the College s small but friendly Human Resources department for an Interim HR Manager. This opportunity has been created to enable the team to deliver critical people related projects and activities which support the college s team members in the delivery of our strategic aims. Reporting to the Director of People, the key purpose of the role will be to provide HR related project delivery support to the Director of People, managing and working on the delivery of key change projects to HR practices, managing and delivery of staff engagement, training and development and talent management related business as usual. Also to provide employee relations advice and guidance to College managers and staff. The main responsibilities for the role holder will be: Staff Engagement Lead the SEC (Staff Engagement Committee) in the development, launch of the College s 12 month Wellbeing Calendar of activities to budget for 2027. Lead also in delivery of the Wellbeing Calendar for 2026. Manage and fully engage in monthly Staff Engagement Committee meetings. Ensuring HR is represented, the committee has good representation levels and including chairing on a rota basis with members, researching topics and taking forward initiatives and ensuring resourced. Manage set up, chair quarterly staff award panels and communicate winners. Review scheme with SEC as needed. College Onboarding and probations Working with the HR team and other relevant stakeholders and departments to develop the College s Onboarding (including Induction, to include College, Department, Job related, Safety, IT, Compliance, values and EDI modules together with an opportunity for joiners to meet face to face and network). Also develop clear guides for managers around who covers what and a pack to support delivery and launch once agreed. Training and Personal Development and Policy Review Develop and deliver training to managers on all aspects of recruitment and review recruitment to ensure inclusivity and meeting TIDEMARK standards. Working with HR Officer to develop College annual training plan for 2027 including sourcing of external solutions and in house delivery of training to meet College training needs and maximise budget. Explore, recommend and develop career development opportunities for staff. HR Advice and processing cover and oversight Manage and advise on complex HR cases and provide advice and guidance to HR Officer in Director of People s absence as and when required. Oversee forecasting/gathering ratings and increments at end of year and costing for budgets Manage and implement roll over and change to annual leave and toil entitlements for staff for 2027 Cover for the HR Officer of HR processing activities as and when required To be considered for the role candidates will need to be/have: - CIPD qualified or other relevant qualifications level 5 upwards or equivalent experience - Strong written and verbal communication skills - Understanding of effective learning, training and personal development concepts, appraisals, onboarding principles and best practice. - Experience in managing and delivering HR review projects - Ability to prioritise, balance long and short term priorities, work on own initiative and work to deadlines. - Good coaching, stakeholder engagement skills. - Good level of attention to detail, especially when dealing with HR system design and migration - Good Microsoft Excel and PowerPoint Skills - Proven experience in providing excellent customer service, influencing, coaching others. - Experience of providing advice and guidance on complex ER HR issues. If you would like to apply for this role, please submit an up to date CV along with a brief covering letter that sets out the skills and experience you consider would make you suitable for this position, no later than 24th June 2026. First Interviews will take place on 29th June or 1st July 2026 at our offices in Craven Street, Second interviews will take place on 6th July 2026 on TEAMS. Additonal Information Typical working hours at the College are 9 am to 5 pm (7 hours, excluding lunch) We operate a flexible working window from 8 am to 6 pm where you can vary your start and end time (working a 7 hour day). We also offer hybrid working (a mixture of home and office working). Typically College staff will work around 20 - 40% of their time at the workplace (whether this is the office at Craven St, or a face to face meeting, event at another business related site or organisation) per week. Equality and inclusion The College is committed to providing equal opportunities in employment and to avoiding discrimination. We value the differences that a diverse workforce brings to the organisation. In support of this we follow a fair recruitment process in which shortlisting and other recruitment decisions are made on the basis of skills, competencies and experience demonstrated in the application and interview process. We welcome applications from people of all backgrounds. If you require a reasonable adjustment to be made to support your application due to a disability or other condition please let us know.

Events Officer - University of Southampton - SO14 1BJ 3 month opportunity 17 - 19.50 per hour Full Time - Monday - Friday Are you an organised and creative events professional who thrives on bringing people together? We're looking for an enthusiastic Events Officer to support the delivery of a diverse programme of high profile events, helping to engage key audiences and enhance the organisation's reputation. This is an exciting opportunity to join a busy Communications team, working across a variety of in person and online events, from receptions and dinners to large-scale flagship events. About the Role Reporting to the Events Manager, you will play a key role in planning, coordinating and delivering a wide range of events. You'll provide both administrative and creative support, ensuring every event runs smoothly and delivers an outstanding attendee experience. Key responsibilities include: Supporting the planning and delivery of a varied annual events programme. Coordinating event logistics, suppliers, venues and delegate requirements. Managing event registrations and attendee communications. Creating engaging event materials, communications and promotional content. Working with communications colleagues to promote events across multiple channels. Producing creative assets such as presentation slides and social media graphics. Managing event correspondence and team inbox activity. Supporting post-event evaluation, reporting and continuous improvement. Providing advice and support to colleagues organising their own events. Assisting with the coordination of student ambassadors and temporary event staff. What We're Looking For Experience in event planning, coordination and delivery. Strong administrative and project coordination skills. Experience working in a customer facing environment. Excellent written and verbal communication skills. Strong attention to detail and the ability to manage multiple priorities. A proactive approach with the confidence to solve problems independently. Excellent interpersonal skills and the ability to build relationships with a wide range of stakeholders. The ability to work effectively under pressure and meet tight deadlines. Desirable Experience Project management experience. Experience supervising temporary staff or ambassadors. Experience creating event materials, invitations or communications. Experience using creative design software. Why Join Us? Work on a varied programme of engaging and high profile events. Collaborate with colleagues and stakeholders across the organisation. Develop your event management, communications and creative skills. Make a meaningful contribution to audience engagement and organisational reputation. Additional Information The role is primarily office based with some public-facing interaction. Occasional evening and weekend work will be required to support event delivery. Some UK travel may be required. If you're a highly organised events professional who enjoys creating memorable experiences and delivering outstanding service, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Community Business Officer (Trading) Contract: Permanent Hours: Full-time Location: Office based, Woodstock, Oxfordshire Salary: £27,976 - £36,328 per annum Our client is looking for a Community Business Officer (Trading) to support a network of community-owned businesses across the UK. About the employer This organisation is a national charity supporting people in rural areas to set up and run successful businesses in community ownership. They do this to achieve a UK-wide vision for resilient, thriving and inclusive rural communities. About the Role In this proactive, people-focused role, you'll work closely with established community businesses to strengthen their operations, improve sustainability, and maximise social impact. You'll provide direct support, coordinate access to specialist advice, and build strong relationships to understand each group's needs and challenges. You'll also support membership engagement, contribute to events and communications, and maintain accurate data to ensure high-quality support across the network. Working as part of a collaborative team, you'll help deliver a responsive and effective service to community businesses. This role is ideal for someone organised, empathetic and confident communicating with a wide range of people, with a strong interest in community business and rural communities. The successful candidate should have the following knowledge, experience, skills and attributes: Relationship-focused : you enjoy working with people and are confident building positive, professional relationships. Customer-centred: you have experience working with the public and take pride in providing a helpful, friendly service. Empathetic and patient: you take time to understand the situations and needs of the people you work with, responding with care and without rushing. Proactive and confident : you take initiative, approach tasks positively, and are comfortable acting independently within your role. You're confident engaging with others, raising issues when needed, and following things through to completion. Communicative : you're a confident and clear communicator, comfortable managing multiple interactions by phone, email, video call and in person. You adapt your tone and approach to suit different people and situations. Community-minded: you bring an interest in community business and an understanding of community business models and the challenges facing rural communities. Tech comfortable: you have a good working knowledge of Microsoft Office and are confident using everyday digital tools to stay organised. Experience of using CRM systems - particularly Salesforce - is an advantage, and you're comfortable keeping accurate records and information up to date. Problem-solving: you're practical and solution-focused, able to think issues through, handle queries calmly, and find effective responses when challenges arise. Organised and adaptable: you are able to prioritise your workload effectively, managing competing demands on your time without losing focus or quality. Join this organisation and be part of a national charity supporting resilient, thriving and inclusive rural communities. Closing date for applications: 5pm on Friday 3 July 2026 Please submit your final application at your earliest convenience to avoid disappointment. Interview date: During week commencing 13 July 2026 Interested? Please click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions ( you may need to scroll down ). This employer is committed to Equity, Diversity and Inclusion (EDI) and their approach goes beyond 'protected characteristics' to thinking more broadly about inclusion. Every individual will think and feel differently and this organisation believes that these differences should be embraced, and individual needs taken into account. Additionally, the makeup of the rural communities they work with leads to their own particular diversity and exclusion challenges and opportunities compared to urban areas. Their commitment to EDI, both internally and externally, has been tailored to the organisation and the communities they serve. No agencies please.

Supporter Services Officer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. About the Role We're looking for a passionate and organised Supporter Services Officer to join our Fundraising and Marketing team! This is a full time, permanent role based in London on a hybrid vacancy. This is a varied and rewarding role where you'll be the first point of contact for many of our supporters, helping to ensure they feel valued, informed and connected to our work. You'll handle supporter enquiries, process donations, maintain accurate records, and work closely with colleagues across the organisation to deliver an outstanding supporter experience. Key Responsibilities Delivering Excellent Supporter Care Act as the first point of contact for supporter and customer enquiries via phone, email and post. Deliver a friendly, professional and responsive service to supporters and prospective supporters. Record supporter interactions accurately and ensure enquiries are resolved within agreed timescales. Support colleagues to maintain consistently high standards of supporter care. Gift Processing and Database Management Process donations, direct debits, legacy income, cash and cheque payments accurately and efficiently. Maintain supporter records using Microsoft Dynamics CRM. Support Gift Aid processing and ensure data quality standards are maintained. Work closely with colleagues to ensure fundraising data is recorded accurately. Building Relationships Across Sense Develop strong relationships with colleagues across Fundraising and Marketing and the wider organisation. Share supporter feedback to help improve campaigns, communications and supporter journeys. Support the development and improvement of processes, procedures and reporting. Assist with projects and initiatives that enhance supporter engagement and service delivery. About You We're looking for someone who is passionate about delivering excellent customer service and enjoys building positive relationships. You'll have: Experience working in a busy customer service, supporter care or fundraising environment. Experience handling sensitive or complex enquiries professionally and confidently. Experience using a CRM database such as Microsoft Dynamics. Strong administrative and organisational skills with excellent attention to detail. Excellent written and verbal communication skills. Strong IT skills, including Microsoft Word, Excel and Outlook. A proactive and collaborative approach to work. A commitment to inclusion, diversity and the values of Sense. Experience within a charity fundraising environment would be advantageous. Why Join Sense? At Sense, you'll be part of a supportive and collaborative team that is passionate about making a difference. We offer opportunities for learning and development, flexible working arrangements, and the chance to contribute to life-changing work that supports disabled people with complex needs across the UK. If you're passionate about delivering outstanding supporter experiences and want to play a vital role in helping Sense achieve its mission, we'd love to hear from you. Our values Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers. We're creating change We're always learning We're better together To apply Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time. No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role. Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive. We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger. We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits. If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer Sense Careers

Chief Technology Officer (CTO) Location: North East England (Hybrid) Salary: Competitive + Executive Benefits Package The Opportunity We are seeking an experienced and commercially minded Chief Technology Officer (CTO) to lead the technical strategy, innovation and service development of a growing technology business. This is a hands-on leadership role requiring a blend of technical expertise, strategic thinking and commercial awareness. You will play a key role in shaping the future direction of the business, ensuring technology remains at the heart of service delivery, customer success and business growth. You will be responsible for driving technical excellence, developing high-performing teams and identifying opportunities to leverage emerging technologies to create value for customers. Key Responsibilities: Technology Strategy & Leadership Define and execute the organisation's technology strategy and roadmap Ensure technology services align with business objectives and customer requirements Identify emerging technologies and opportunities for innovation Drive continuous improvement across technical operations, service delivery and customer outcomes Act as the senior technical authority within the business Service & Solution Development: Oversee the development and evolution of managed services, cloud, cyber security and modern workplace offerings Ensure technical solutions remain competitive, scalable and commercially viable Work closely with sales and customer success teams to support solution design and customer engagement Contribute to the development of new service offerings, including AI and automation capabilities Support strategic customer engagements and technical escalations where required Leadership & Team Development Lead, mentor and develop technical teams across infrastructure, cloud, security and professional services Foster a culture of accountability, innovation and continuous learning Support succession planning and talent development initiatives Ensure teams possess the skills and capabilities required to support future growth Customer & Commercial Engagement Build trusted relationships with customers, partners and vendors Support business development activities through technical leadership and solution expertise Participate in customer strategy discussions, workshops and presentations Ensure technical decisions support both customer outcomes and commercial objectives Governance & Operational Excellence Maintain oversight of technical standards, security frameworks and best practices Ensure compliance with relevant regulatory and industry requirements Manage technology risk and support business continuity initiatives Drive operational efficiency through automation, standardisation and process improvement Skills & Experience (Essential): Proven leadership experience within an MSP, technology services or consultancy environment Strong technical background across cloud, infrastructure, cyber security and modern workplace technologies Experience developing and executing technology strategies Demonstrable success leading technical teams and driving organisational growth Strong stakeholder management and communication skills Commercial awareness with the ability to align technology investments to business outcomes Experience supporting customer-facing technical engagements Desirable Experience within a Microsoft-focused technology environment Knowledge of Azure, Microsoft 365, Modern Workplace and AI technologies Experience developing managed service offerings Exposure to mergers, acquisitions or business transformation programmes Relevant technical or leadership certifications What Success Looks Like Success in this role goes beyond maintaining technology. You will help shape the future direction of the business, ensuring customers continue to receive innovative, secure and high-quality technology services whilst supporting the organisation's growth ambitions. You will be responsible for building a technology function that is scalable, commercially aligned and recognised as a trusted advisor to customers. Personal Attributes Strategic thinker with a strong commercial mindset Natural leader who inspires confidence and trust Passionate about technology and innovation Customer-focused and solutions-oriented Comfortable operating at both strategic and operational levels Driven by continuous improvement and business growth Why Join? This is an opportunity to play a pivotal role within an ambitious technology business at an exciting stage of growth. You'll have the autonomy to influence strategy, shape technical direction, develop high-performing teams and help define the future of the organisation's technology offering.

MMP Consultancy are seeking an enthusiastic Resident Liaison Officer to support the delivery of planned works programmes for a client based in Swindon. This is a key role focused on building strong relationships with residents, ensuring programmes run smoothly while delivering excellent customer service throughout potentially disruptive works. Key Responsibilities Manage resident consultation and engagement across a portfolio of up to 10 properties per week, ensuring all residents are informed and supported throughout works. Minimise disruption to residents by providing clear communication and proactive support during planned maintenance programmes. Develop and maintain effective communication channels, handling enquiries, concerns, and complaints with professionalism, empathy, and care. Liaise closely with Contract Managers and contractors to assist in the smooth and efficient delivery of works programmes. Maintain accurate call logs, trackers, and records, ensuring all resident interactions and programme updates are documented and up to date. Coordinate access arrangements and support re-scheduling where required to keep programmes on track and within budget. Contribute to community engagement initiatives, supporting wider social value objectives such as reducing unemployment and financial exclusion. Ideal Candidate Proven experience within Social Housing, ideally having worked for a contractor or similar organisation in a Resident Liaison or Customer-Facing role. Experience managing resident engagement across multiple properties (ideally up to 10 per week). Strong customer service skills, with the ability to manage residents effectively during disruptive works. Demonstrates a high level of care, compassion, and empathy when dealing with residents. Confident handling challenging or complex situations in a calm and professional manner. Highly organised, with experience maintaining trackers, logs, and administrative records. Excellent communication skills with the ability to work independently and proactively to meet deadlines.

Resident Engagement Officer Location: Home Based, covering the North East Salary : £32,300 per annum plus £3,715 car allowance Vacancy Type: Permanent, Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. They need a Resident Engagement Officer , internally known as a Customer Engagement Officer, who is motivated by real community impact - someone who doesn't just gather feedback, but turns it into meaningful change for customers and neighbourhoods. This is your opportunity to work at the heart of their communities: building trusted relationships, amplifying customer voices, and helping shape the services they deliver every day. What you'll be doing You'll play a key role in making sure their customers feel heard, valued and able to influence decisions that affect the services they provide, their homes and communities. In this role, you will: Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups Turn customer feedback into clear, actionable insight that drives service improvements Support colleagues across the organisation to engage effectively and confidently with customers Coordinate and support customer panels, forums and scrutiny groups Capture, analyse and share feedback to influence decision-making at all levels Promote engagement opportunities using a variety of channels to maximise reach and inclusion Work collaboratively across teams to ensure customer voice leads to real, visible change Represent the organisation within local communities, partnerships and events Ensure all engagement activity is inclusive, accessible and aligned with regulatory expectations What you'll bring You're someone who connects easily with people and genuinely cares about making a difference. They're looking for: Experience in customer engagement, community work, or customer service Strong communication skills, with the ability to engage a wide range of audiences A natural ability to build trust and rapport with customers and community groups Good organisational skills and attention to detail An understanding of housing services or a strong willingness to learn A clear commitment to equality, diversity and inclusion Confidence working independently while staying connected to a wider team IT confidence, including using digital tools to support engagement Location and flexibility This role is home based, but you'll need to live in the North / East and be happy to travel across the region to connect with customers and communities in that particular locality. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This is a chance to help shape services that truly reflect what customers need. If you're motivated by customer impact and want to be part of an organisation that is committed to listening and improving, they'd love to hear from you. Appointment to this role will be subject to a satisfactory references, a satisfactory DBS and possession of a valid Right to Work document. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.

Housing Officer Salary: £34,937.00 per annum Contract: Permanent Hours: Full time. Monday - Friday. 37 hours per week Location: Ipswich/Hybrid (Team office day every Thursday) Ref: IP389 At Orwell, we believe in one simple thing: together, we make a difference. We're committed to creating safe, thriving communities where residents feel supported and valued. As a Housing Officer, you will play a vital role in delivering a high-quality, customer-focused service, managing tenancies, maintaining neighbourhood standards, and working collaboratively with residents and partners to resolve issues and drive positive outcomes. This is an opportunity to make a real difference by building strong relationships, supporting sustainable tenancies, and helping to shape vibrant communities. If you are passionate about delivering excellent housing services, we'd love to hear from you. Key Responsibilities Manage tenancies including new lettings, successions and assignments, supporting residents through changes in household circumstances. Monitor and manage rent accounts, taking appropriate action in line with arrears procedures where necessary. Oversee estate management, ensuring communities are safe, well-maintained and provide a positive living environment. Manage anti-social behaviour cases, working collaboratively with local partners and relevant agencies to resolve issues effectively. Promote clear, two-way communication between Orwell and residents, encouraging engagement, participation, community development and the formation of resident groups. Maintain accurate and up-to-date records of housing applications, residents, former residents and property information. Work collaboratively with internal teams, including estate services and sheltered housing, to resolve housing management issues as they arise. Support the development of new initiatives to enhance housing services, making full use of digital tools and encouraging tenant engagement in digital transformation. What we're looking for A housing-related qualification is desirable.5 GCSEs A-C or equivalent including English and Maths. Due to the nature of this role, a full driving licence is essential. For full details of responsibilities and requirements, please refer to the complete job description attached. Why join Orwell? You'll be part of an organisation that genuinely puts people first - our customers, our communities and our colleagues. Alongside our inclusive culture and commitment to our PACE values, we offer a wide range of benefits, including: 22 days annual leave (pro rata) plus bank holidays Reward and recognition awards Cashback Health plan Access to Blue Light Card - membership fees apply Ongoing training and development & opportunities to progress in your role through the Orwell Academy Wellbeing programme Closing date for applications: 30th June 2026. Interviews: W/C 6th July. Before applying Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing

Volunteer Experience Officer - Poole- up to £30,000-FT/PTAre you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours.What you'll be doing You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction.Key responsibilities include: Handling enquiries via phone, email, and post Supporting volunteer engagement and stewardship activities Coordinating fundraising and event materials and resources Assisting with payments, memberships, and general administrative processes Processing purchase orders, expenses, and supplier payments Maintaining accurate records and databases Supporting event administration and coordination tasks Handling and resolving complaints professionally Working collaboratively with internal teams What we're looking for Proven customer service experience (contact centre experience desirable) Strong communication and relationship-building skills Ability to work in a fast-paced, target-driven environment Excellent organisation and attention to detail Confident using Microsoft Office, especially Excel Experience with databases or fundraising/volunteer environments is beneficial Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

The Pre-sales Director is a senior leadership role responsible for the development, governance, and ongoing evolution of the organisation's service and technology portfolio. Reporting to the Chief Operating Officer, the role ensures that the organisation's portfolio of services and solutions is clearly defined, aligned with strategic priorities, and effectively positioned to support sales engagement and end-to-end operational delivery. The Pre-sales Director provides leadership across both Portfolio Management and Pre-Sales functions, ensuring customer requirements are translated into robust, commercially viable solutions and that services are developed with clear operational frameworks. The role works cross-functionally with Strategy, Marketing, Sales, and Service Delivery leadership to ensure the portfolio remains aligned with customer needs, operational capability, and market demand. Main Duties and Responsibilities Provide strategic leadership for the development and management of the organisation's portfolio of services and solutions, ensuring corporate strategy is translated into clearly defined, commercially viable offerings that can be positioned in the market and delivered by operational teams. Oversee the life cycle management of portfolio offerings from concept and development through commercialisation, adoption, optimisation, and retirement. Lead and develop the organisation's Pre-Sales capability, including Solution Architects, Pre-Sales Consultants, and Pre-Sales Operations, ensuring a consultative, client-focused approach that supports sales engagement and solution development throughout the customer life cycle. Establish governance frameworks and best practices for solution design, ensuring proposals are robust, commercially sound, and aligned with operational delivery capability. Ensure consistent pre-sales engagement across the sales life cycle, including discovery, solution design, demonstrations, proof-of-concept activities, and responses to bids and proposals. Work closely with Sales leadership to support effective go-to-market execution and ensure strong collaboration between Sales and Pre-Sales teams throughout the opportunity life cycle. Provide leadership and oversight for proposal development and technical responses to bids, ensuring high-quality and consistent submissions. Ensure services and solutions are developed with appropriate operational frameworks, documentation, and implementation guidance to enable consistent delivery by operational teams. Work closely with Service Delivery leadership to ensure service readiness, operational capability, and life cycle considerations are incorporated into portfolio development. Support the Sales organisation by ensuring the portfolio is clearly defined, appropriately packaged, and supported with relevant solution frameworks, documentation, and collateral. Work with senior stakeholders and Subject Matter Experts to ensure portfolio development reflects technology direction, innovation, and organisational priorities. Maintain oversight of the technology and supplier ecosystem that underpins the portfolio, ensuring alignment with organisational strategy and service capability. Act as a key stakeholder in the processes and systems that support the life cycle from opportunity through to service delivery and revenue realisation. Monitor portfolio performance, service adoption, and market relevance, identifying opportunities for improvement and evolution. Work with supplier management functions to ensure vendors supporting the portfolio deliver value and align with strategic objectives. Essential Skills and Qualifications Significant experience in portfolio management and pre-sales, solution architecture, or related leadership roles. Proven leadership experience managing multidisciplinary teams across portfolio management, pre-sales, and/or solution architecture functions. Strong understanding of Contact Centre, Network Services, Customer Experience, and related enterprise technology solutions. Experience translating organisational strategy into clearly defined services, solutions, and go-to-market propositions. Strong commercial and strategic thinking, with the ability to balance customer requirements, market opportunities, and operational delivery capabilities. Strong understanding of consultative pre-sales methodologies, including discovery, solution design, and bid/proposal development. Experience defining and managing service portfolios, including life cycle management, service definition, and portfolio evolution. Ability to work effectively with Marketing, Sales, Commercial, and Service Delivery leadership to support successful sales engagement and service delivery. Excellent stakeholder management, communication, and influencing skills, with the ability to operate effectively at senior leadership level. Understanding of industry frameworks and standards, including IT service management, information security, cyber security, and compliance frameworks. Experience within managed services, systems integration, customer experience technology, or similar technology-enabled service environments is desirable. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Belmont Recruitment are currently seeking an experienced Housing Services Officer to join our client on a temporary basis. This is a full time assignment working Monday to Friday. Overview: The successful candidate will play a key role in supporting housing and neighbourhood service delivery within a defined area, helping to maintain safe and well managed communities for residents. The role will involve taking responsibility for tenancy and estate related issues, dealing with day to day enquiries from residents, and working collaboratively with internal teams and external partners to support effective local service delivery and improve outcomes for the community. Main Duties: Manage a designated patch of housing stock and act as a key contact for residents Deliver tenancy and estate management services in line with policies and procedures Respond to resident enquiries and provide effective housing related advice and support Support residents to maintain their tenancy and promote safe, sustainable communities Carry out estate inspections and identify environmental or tenancy related issues Work collaboratively with internal teams and external agencies to resolve neighbourhood concerns Promote community engagement and encourage residents to access local services and initiatives Maintain accurate records and ensure all casework is updated appropriately Support safeguarding and ensure residents are signposted to appropriate services where required Essential Criteria: Previous experience within a Housing Officer, Housing Services or Tenancy Management role Enhanced DBS clearance Experience managing tenancy and estate related matters Knowledge of housing legislation and tenancy management practices Ability to work effectively with residents and partner agencies Strong communication and customer service skills Experience handling challenging situations and resolving complaints Ability to manage a varied caseload and work independently If your skills match the above criteria, please apply with your up-to-date CV.

Neighbourhood Officer Islington Up to £37,000 Successful candidate will undergo a basic DSB check Hyde is looking to recruit a Neighbourhood Officer. As part of Hyde's commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a Neighbourhood Officer. The Neighbourhood Officer's goal is to create a secure and comfortable living environment for customers, foster positive relationships with the community, and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security. Responsibilities Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards. Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable. Provide a proactive front-line service to customers. Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities. Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings. Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement. Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation. Maintain accurate records, documentation, and databases related to property management activities. Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery. Essential Qualifications and Skills Previous experience within a site-based Neighbourhood or Housing position. Strong organisational and time management skills to effectively prioritise tasks and meet deadlines. Excellent communication and interpersonal skills for effective stakeholder engagement. Attention to detail and ability to maintain accurate documentation. Problem-solving skills to address maintenance and tenancy issues. Benefits Great holidays Volunteering days off 35 hour working week (9-5) A fantastic pension Life insurance Cashback on healthcare Shopping discounts Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

About the role This role supports the delivery of The Passage s organisational strategy objective, to build brand awareness, attract new supporters and retain them over time through our digital channels. The Digital Acquisition and Supporter Journey Officer will focus on the hands on delivery and optimisation of paid digital campaigns, email marketing and digital journeys that introduce new audiences to The Passage, encourage initial engagement, and ongoing relationships with supporters. Working collaboratively with Fundraising and Communications colleagues, the postholder will help to build, test and embed effective approaches to achieve these goals. Main duties Digital Acquisition and Paid Advertising Coordinate the delivery and optimisation of paid digital campaigns across platforms such as Meta and Google to engage and retain supporters in-line with fundraising objectives. Support the delivery of paid activity aimed at raising brand awareness, introducing new audiences to The Passage and strengthening understanding of our work and impact. Work within agreed budgets, monitoring spend and performance and escalating issues as needed. Support campaign testing and learning by trialling audiences, creative and messaging and reporting on results. Work closely with Fundraising and Communications colleagues to ensure paid activity supports wider campaigns, appeals and events. Supporter Journeys and Digital Engagement Coordinate the development and improvement of supporter journeys across key digital touchpoints, including email, website journeys, campaign landing pages, sign-up flows and donation journeys, ensuring alignment and integration with relevant internal teams to deliver a seamless end-to-end experience. Identify areas for improvement within existing journeys and support the implementation of agreed changes. Document and maintain clear journey maps and their technical set up, ensuring relevant members of the Fundraising and Communications Team can understand, embed, and apply them consistently across digital touchpoints. Email Marketing and Supporter Development Support the planning, creation and scheduling of email campaigns and automated supporter journeys. Use segmentation and basic personalisation to improve relevance and engagement. Assist with testing subject lines, content and timing to support continuous improvement. Insight, Analysis and Reporting Continually review and improve the implementation of performance tracking, identifying practical improvements and supporting agreed changes to enhance effectiveness over time. Monitor and collate performance data from digital platforms, analytics tools and CRM reports. Produce regular performance summaries and contribute insights to inform future activity. Support a test and learn approach by capturing learning and sharing it with colleagues in practical, accessible ways. Collaboration and Role Development Support the delivery of coordinated digital activity that balances awareness raising, acquisition, and supporter retention objectives. Work collaboratively with Fundraising and Communications colleagues to ensure digital activity is aligned and coordinated, supporting integrated campaign delivery. Share learning and best practice across the team, contributing insights and recommendations to inform continuous improvement and support more effective future activity. Contribute to the development of processes, templates and ways of working as the digital function grows. Keep up-to-date with relevant digital marketing and fundraising trends and tools, sharing learning where appropriate. General responsibilities Work in conjunction with your Line Manager, to support the ongoing development of the role, ensuring responsibilities remain appropriate to the needs of The Passage. To attend internal and external meetings, training events and briefings as required. To participate in regular supervision and annual appraisals, identifying job related development and training needs. To ensure all The Passage policies and procedures are adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality. To promote and uphold The Passage s commitment to equality, diversity and inclusion. To undertake the role in a professional manner, working in accordance with the aims, values and ethos of The Passage. To support at in-person fundraising events, as and when required. Undertake any other duties that may be required which are commensurate with the role. Experience The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post. When completing your application form, please address criteria E1 to E9 and K1 to K6 demonstrating your experience and knowledge, giving evidence of your experience and abilities. E1 Experience working in a digital marketing, digital fundraising or supporter engagement role. E2 Experience supporting or coordinating paid digital advertising campaigns. E3 Experience contributing to the development or improvement of digital supporter or customer journeys. E4 Experience supporting email marketing activity, including segmentation and scheduling. E5 Experience supporting the implementation or use of digital tracking, analytics or measurement tools (e.g. GA4, platform pixels) to monitor campaign or journey performance . E6 Experience working with performance data and basic analytics. E7 Experience testing and optimising digital content, campaigns or journeys. E8 Experience working collaboratively with colleagues across teams. E9 Experience working in the charity or not for profit sector is desirable but not essential. Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives. Knowledge K1 Knowledge of digital acquisition principles and paid advertising platforms (e.g. Meta, Google) K2 Knowledge of email marketing tools and CRM systems, with a willingness to learn. K3 Understanding of digital analytics and performance measurement. K4 Understanding of how to prioritise tasks and manage competing deadlines. K5 Understanding of inclusive and supporter focused communication. K6 Understanding of how insight and testing can be used to improve digital outcomes. As a Vincentian organisation, The Passage strives to be inclusive; encompassing a diverse and rich culture from within our members, clients, volunteers and staff. This approach is reflected in our core values and it is important that all staff have respect for this.

For over 60 years this organisation has been building a better childhood for all. Business Support Officer Contract: Permanent Work Pattern: Full Time, 35 hours per week (1.0 FTE) (We are open to flexible hours and working patterns, including accommodating part-time and compressed hours where possible). Salary: £37,198 per annum Location: London Fields, E8. NCB promotes a hybrid, flexible way of working with 2 days working in the office. The Vacancy This is an exciting opportunity within the newly formed Centralised functions at NCB supporting the Business Support Team. The post holder will lead the operational delivery of a range of activities for the Business Support Team, working closely with peers to provide coherent, consistent support to delivery teams. This will include oversight and management of people, tasks and activities according to business need, and supporting teams and directorates with business administration, facilities and organisation as well as project and event support. A key requirement of the role is the ability to deliver consistent, high-quality outcomes at scale. The post holder will provide hands-on decision making across triage, planning, delivery and evaluation. They will work with cross-functional teams and external stakeholders, managing and directing the work of multiple concurrent activities in a fast-paced environment. The role requires end-to-end ownership of tasks and projects, alongside strong stakeholder engagement, effective people management of a small team of staff, and the ability to balance competing priorities. Financial oversight, including budget management and risk mitigation is essential to ensure efficient and sustainable operations. The post holder will also work closely with peers to drive a culture of continuous improvement informed by a strategic, systems thinking and data driven mindset to optimise processes, enhance customer experience and improve delivery performance over time. The Organisation For more than 60 years, they have championed the rights and amplified the voice of children and young people in the UK. They interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families. Bringing people and organisations together is fundamental to how they improve the systems that babies, children, young people and their families rely on to thrive. They push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. They are united for better childhoods and brighter futures. The Benefits 30 Days Annual Leave Generous Pension Scheme Cycle to work scheme Flexible Working Winter Holiday Closure & Break Employee Assistance Programme Closing date: 08:00am, Monday 6th July 2026 Please note that the employer reserves the right to close this vacancy early should they receive a high volume of applications. They encourage interested candidates to submit their applications as soon as possible Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is actively seeking to broaden the diversity of their staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues they work on. No agencies please.

Volunteer Experience Officer - Poole- £15.38ph Are you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours.What you'll be doing You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction. Key responsibilities include: Handling enquiries via phone, email, and post Supporting volunteer engagement and stewardship activities Coordinating fundraising and event materials and resources Assisting with payments, memberships, and general administrative processes Processing purchase orders, expenses, and supplier payments Maintaining accurate records and databases Supporting event administration and coordination tasks Handling and resolving complaints professionally Working collaboratively with internal teams What we're looking for Proven customer service experience (contact centre experience desirable) Strong communication and relationship-building skills Ability to work in a fast-paced, target-driven environment Excellent organisation and attention to detail Confident using Microsoft Office, especially Excel Experience with databases or fundraising/volunteer environments is beneficial Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on (phone number removed) TristoneNash is working as an employment agency on behalf of a client

Trade Finance Specialist London/Hybrid 6 months Day rate 500 via Umbrella Company Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services. They are seeking an experience Trade Finance Specialist to join the team on an initial 6 month contract with the potential for extension. The role is hybrid working being in the office 2-3 days a week with the remainder of time working from home. Standard office hours Monday to Friday with the occasional out of hours requirement in line with business needs. Purpose of the Job The role is within the product development & governance team of GTFD including to provide support on marketing activities, structuring of new business, execution of transactions in line the organisations Transaction Banking Strategy and GTFD's objectives Working closely with other stakeholders across EMEA, including GTFD sales, GTBD team (plus other coverage teams), middle and back officer in EMEA relating to Trade and Cash initiatives. The role requires all type of trade finance and transaction banking product knowledge including origination & execution skill. The role also requires strong communication skills as there are various interfaces both within the wider organisation locally, across EMEA and globally as well as externally including client facing dealing including marketing. The role expects the individual will provide product expertise to country and regional sales teams and support implementation of trade finance products to contribute to achievement of revenue and ROE. The role will work with other PDG teams and GTFD Sales Team and GTBD team on trade finance product and transaction banking product standardization/ governance and delivery models consistent with the organisations policies and guidelines with coordination and ongoing communication with key internal stakeholders. Accountabilities/Responsibilities Contribution to GTFD/GTBD's Trade and Cash initiatives. Implement efficiently EMEA product strategy, based upon knowledge of client needs, the competitive environment, operational & credit risk, technology, compliance, and regulations, under leadership of Head of PDG Commercialisation, Head of PDG and Regional GTFD management. Understand and assist in credit modelling to develop appropriate credit modelling for trade finance products (including building LGD, CCF, etc model for submission to CIPD Credit and Planning colleagues internally and, following agreement, presenting to JFSA), product research and development for all trade finance related client needs; collaborate with customers to deliver incremental, breakthrough and transformational innovation particularly around fintech space. Assist the implementation of products and channels end-to-end for EMEA. Work closely with operations, transaction management (SPCU) and product sales teams to set up standard operating procedures (SOPs) including process maps, product library, etc. Ensure that the EMEA product portfolio view has a strong profitability and capital focus, assisting the business in driving appropriate capital allocations for trade finance products. Collaborate with frontline sales and specialist teams for the commercialization of new and existing trade finance products. Manage results against the team KPI's. Be a strong key stakeholder engagement and teamwork. Support the GTFD Sales Team to deliver and execute transactions Knowledge, Skills, and Experience 5 years or more experience in a trade finance business would be an advantage. Working knowledge of the products and developments within trade finance products. Passion for client; strong "client first" attitude, commercial drive and "hands on" working style. Passion for innovation; thorough understanding of new technologies, trade-related IT systems and project management. Knowledge of managing product profitability (margins, capital, total cost of ownership). Understanding of the key jurisdictional differences across the key trade markets. Good communication to promote trade finance business internally and externally. Candidates must show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on (phone number removed) TristoneNash is working as an employment agency on behalf of a client

We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on (phone number removed) TristoneNash is working as an employment agency on behalf of a client