Customer Service Advisor

Temporary Customer Service Administrator

Based: Edinburgh centre - no parking available
Full Time Office Based
12.75 per hr

Our client, a well-established organisation within the financial services sector, is looking to recruit a Customer Service Administrator to join their busy pensions administration team based in Edinburgh for approximately 2 months.

This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced administrative environment and delivering a high standard of service to clients and pension members.

Your role as Customer Service Administrator:

• Handling incoming calls from pension members and providing a professional and helpful service
• Logging and distributing team mail accurately and efficiently
• Responding to client emails and written correspondence
• Issuing letters and other documentation to customers
• Supporting the wider team with general administration duties
• Maintaining accurate records and updating internal systems

Skills & Experience Required

• Previous customer service and administration experience
• Confident telephone manner
• Strong communication skills, both written and verbal
• Good attention to detail and organisational skills
• Confident using Microsoft Office and internal systems
• Professional and approachable manner
• Ability to manage workload effectively and work as part of a team