Operations Coordinator

Office Angels are currently recruiting for an Operations Coordinator for our client based in Crowthorne.

Role: Operations Coordinator

Location: Crowthorne - one day a week in the office (Thursday)

Salary: 28,000 to 30,000 per annum

Hours: 9:00am - 17:00pm, some flexibility required to attend client calls in different time zones

You will be responsible for the day-to-day coordination and delivery of training programmes. Working closely with Key Account Directors, you will liaise with clients to confirm schedules and oversee programme logistics, ensuring a seamless and high-quality experience for both clients and participants.

This role is primarily home-based, with a weekly office day (Thursday). The office is also available more regularly for those who prefer a hybrid.

The role:

This is a varied and fast-paced role, with responsibilities that will evolve on a day-to-day basis. At any one time, you will typically coordinate between 8 and 12 programmes, each delivered within a 4-6 week timeframe. Over the course of a year, you may support approximately 100 programmes.

Key responsibilities will include:

• Work with Key Account Directors/Sales to understand programme requirements.
• Create project plans outlining key milestones, deliverables and timelines for large- scale programmes.
• Schedule programme dates: coordinate trainer/associate availability, propose date options, and secure final date confirmation with the Key Account Director and client.
• Create programmes in our internal platform, adding logistic information and tasks.
• Dependent on programme requirement, jointly or solely responsible for programme management and participant administration.
• Coordinate with trainers, associates, subject matter experts and vendors to ensure all resources are prepared and available for successful programme delivery. Including virtual platform/technology testing.
• Support and create pre-course work, diagnostics and evaluations (including reporting).
• Review training materials, handouts and any required documentation for participants and trainers for quality assurance purposes and make necessary changes.
• Serve as the main point of contact for digital assets: manage and maintain the digital asset library, ensure assets are current and easy to access, and support the creation of new assets.
• When needed, video editing using Adobe, and creating new videos using an AI platform.
• Main point of contact for clients, trainers, participants and internal stakeholders regarding logistics and operational details.
• Communicate proactively with internal stakeholders and clients to provide programme updates and maintain positive relationships.
• Arrange printing and shipping of training materials/merchandise as required.
• Provide support to the Training Operations Manager and assist other departments with ad hoc projects, if needed.
• Collaborate with other operations members on larger scale clients.

The Ideal Candidate

• Experience in coordination/administration (or similar operations role)
• An enthusiastic and positive team player who can work both independently and with supervision.
• Strong scheduling, logistics and multitasking skills; able to manage multiple deadlines.
• Highly organised with excellent attention to detail and accuracy; confident owning administrative processes end-to-end.
• Clear, professional communicator with a strong client service mindset.
• Proactive and solution-focused; able to take initiative and also ask for support when needed.
• Process-driven and accountable.
• Strong Microsoft 365 skills and confident learning new tools/systems.
• Comfortable using virtual delivery platforms (Zoom, MS Teams or similar) and supporting basic troubleshooting.
• Previous experience of working with a training provider or corporate training environment beneficial.
• Experience supporting global/international clients and working across time zones desirable.
• Familiarity with LMS/TMS or similar database.
• Comfortable using Copilot or similar tools.
• Interest in data, reporting, automation and AI.

Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.