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Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.

Job Title: Lead Data Scientist Salary: London: £60,670 - £67,500 / National: £57,670 - £64,500. Contract Type: Permanent Working Pattern: This post is available on a full-time, part-time or job-share basis, and flexible working hours can be accommodated. Location: London. Any applicants who are already NISTA staff can also apply to be based from their existing locations in Birmingham (23 Stephenson Street), or Leeds (2 Whitehall Quay). About the Team Are you looking for an exciting opportunity to join a friendly and ambitious team who are always finding new ways to drive better use of data, right in the heart of central government? The NISTA Data & Insight Team brings together data scientists, engineers, analysts and digital professionals who genuinely care about learning from each other, sharing ideas and making things happen. Together we turn rich, high-value project data into analysis, insights and tools that support people across government, from project delivery teams to senior leaders in HMT, the Cabinet Office and No10, to make decisions that shape how the UK delivers its biggest and most complex projects. Working with the Government Major Projects Portfolio, the 10 year Infrastructure Pipeline and other project delivery data, your work will directly influence how major programmes are planned, delivered and improved. Over the last two years, the team has undergone a significant transformation, digitising large-scale project data collection and overhauling our digital and data infrastructure. This enables us to create high-impact dashboards and analytics as well as drive the development of AI tools. It means we can develop and share quickly, resulting in rapid iterative development with our users. And we continue to evolve, improve our capability and develop our skills. In this role, you'll be joining a supportive, inclusive and collaborative environment, where you can grow your skills, tackle meaningful challenges and make a real impact on the future of government delivery. About the Job The Lead Data Scientist is a key management role within NISTA Data and Insight team. You will balance technical expertise with leadership and communication skills, to develop bespoke data science products to be used across NISTA, HM Treasury and the wider UK government. Working in close partnership with others in NISTA's Data and Insight management team, you will help shape the direction for how we use data, generate insight and develop AI enabled capabilities. In this role you will: Lead our Insight Workstream Maintaining, developing and deploying a range of data science products (including Python Plotly Dash apps, Next.js apps and advanced analytical (ML and AI) tools) on our cloud-based technology stack (AWS) Finding new opportunities to create value for the organisation and identifying emerging technologies to develop new products Building and maintaining positive relationships with a range of partners, including colleagues across multiple departments, to embed user-centric data science products Work to expand and develop our advanced analytical offering for Project Delivery Function, including building and embedding advanced AI tools across government Provide guidance to team members on best practices in coding, analysis, and usage of data, including use of Git for version control and Data Engineering principles Be an excellent line manager, with the ability to motivate people to deliver and perform at their best even in challenging circumstances Foster a culture of experimentation and learning, working with others in the management team to drive our Innovation workstream e.g. hackathons and innovation days Champion the role of data, digital and analysis in supporting organisational priorities and communicating data science outputs confidently to senior leaders and ministers About You We are seeking people who: Have the ability to produce high-quality code in at least one language (e.g. Python) Have experience working with a cloud computing platform (e.g. AWS) Have experience leading data science projects to solve problems creatively. Have the ability to translate complex analysis into insights to communicate to non-technical audiences to achieve impact Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at .

Job description Senior Project Delivery Manager Contract type: Permanent Full Time Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary:London c£74,000 Newcastle c£62,900 plus civil service employee pension contribution of 28.9% Nationality Requirement: UK Nationals Nationals of Commonwealth countries who have the right to work in the UK Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please be aware that we do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk should you have any questions on your nationality eligibility. The deadline for applications is 11.59pm Sunday 28th June. There will be two stage interview process with the 1st stage being conducted over MS Teams WC 6th July and the final stage taking place in our offices WC 13th July. For the final stage candidates will be expected to provide a short presentation. About the NAO The National Audit Office (NAO) scrutinises public spending on behalf of Parliament, helping it hold government departments to account and supporting public service leaders to improve performance and service delivery. We are totally independent of government. About the job The Senior Project Delivery Manager is responsible for leading delivery of digital projects and workstreams within the Digital Services team. The role will provide clear project reporting to project boards and the Head of IT. The role will lead governance, reporting, risk and issue management and stakeholder coordination. The role operates in a matrix management environment rather than formal line management. The successful candidate will have experience of using PRINCE2 or agile methodologies whilst collaborating with mixed teams to achieve common goals. Azure DevOps experience/awareness is also beneficial. Key responsibilities include: Project Management Setting up projects with the NAO's standard templates to ensure major milestones and activities to achieve them are captured, monitored, and reported against. Maintain project plans and controls throughout delivery to support project tracking and reporting. Provide clear updates to management on project progress, proactively raising concerns, issues, and risks with project team members, and escalating where required. Work with business and technical architects, designers, and analysts to ensure projects adhere to standards. Collaborate closely with stakeholders throughout the project lifecycle. The successful candidate will be able to prioritise effectively across multiple projects to deliver the greatest impact. There will be no formal line management responsibilities, but individual projects will entail coordinating project teams of NAO staff, typically through a matrix-management model and third-party resources. The role reports to the Head of PMO or equivalent. Internal/External relationships: DS management, all within DS, Engagement & Change, Business Analysts, Test Leads, and other Delivery Managers Programme / Project Boards, Programme / Project delivery team members Build effective relationships with staff at all levels, working directly with users to ensure technology systems and services meet user and wider business needs. Build effective relationships across NAO audit and corporate service teams to ensure stakeholders remain engaged and informed. Work closely with service owners to ensure priorities, resource implications and service impacts are understood and managed. External relationships with suppliers. Resources managed: Staff: No line management responsibilities. Staff allocation management will depend on the size of projects. Projects can comprise cross-functional teams at a range of seniorities. External resources: Manage external consultants and specialists as required. Budget: Support the management of project budgets and financial controls, as appropriate. Job responsibilities The Senior Project Delivery Manager is responsible for delivering key projects within the NAO's digital change programme. Key responsibilities include: Project Delivery (95%) Lead the delivery and day-to-day management of Digital Services projects. Help define and document the project scope, goals and deliverables that support business objectives, in collaboration with senior management and stakeholders. Manage projects on a day-to-day basis on behalf of the sponsor / Project Board through the full life cycle, in accordance with NAO guidance and standards. Produce high-quality project reporting and governance documentation, including progress, risk, issue and status reporting for project teams, senior stakeholders, and boards. Monitor and manage project budgets, ensuring accurate forecasting and effective financial control. Establish project controls and ensure they are effective (e.g. governance, risk and issue management, highlight and exception reporting, project reviews). Communicate project goals and progress clearly to team members and stakeholders. Support the technical project owner by helping to lead and coordinate project delivery teams, delegating where appropriate, to ensure timely, cost-effective delivery of fit-for-purpose business and technology solutions. Work with others to develop change management plans, including communication and engagement plans. Manage stakeholder relationships across the business to support successful project initiation, transition into business-as-usual, and closure. Ensure projects are appropriately resourced to deliver the required outputs, negotiating with department managers and external suppliers to secure resources as needed. Identify and manage project and inter-project dependencies, including critical path activities. Plan, schedule and track project timelines, milestones, and deliverables. Proactively manage changes to project scope, identify potential risks, and devise contingency plans, providing project boards with options for resolution. Define project success criteria and disseminate them to involved parties throughout the project lifecycle. Build strong working relationships that support successful project delivery. Lead project reviews and capture lessons learned to identify successful and unsuccessful project elements. Apply appropriate project delivery tools, governance, and controls to support effective project execution. Share knowledge and embed good project delivery practice across the team. Contribute to solution development by ensuring options align with business needs and relevant information and data architecture. Personnel Management (5%) Provide timely, delivery-focused feedback on the contribution of project team members through agreed project and performance processes. Support, coach and coordinate project team members and contractors encouraging proactive working and accountability. Delegate tasks and responsibilities as appropriate. Identify and resolve issues and conflicts within the project team. Key skills, behaviours, and experience Qualifications and Training: Formal training and experience in at least one modern software development lifecycle / methodology (e.g. PRINCE2, Agile) - essential. Essential Experience Experience of delivering digital change initiatives and projects including infrastructure, cloud, or network related change. Strong leadership and coordination skills, with experience of leading multi-disciplinary business and technology teams, and the ability to coordinate resources effectively. Experience of planning, monitoring, and reporting on projects using relevant tools (e.g. MS Project, Azure DevOps). Desirable Experience Experience of using Azure DevOps. Experience of workshop facilitation. Skills and behaviours Positive, delivery-focused approach. Self-aware with excellent people skills. Ability to negotiate, manage conflict, influence outcomes, and gain buy-in for new initiatives and ways of working. Strong verbal and written communication skills with customers, key stakeholders, and technical staff at all levels, including presentation skills. Ability to clearly articulate and communicate project concepts and issues to both technical and non-technical staff. Understanding of business analysis techniques and how they support the delivery of digital change projects. Ability to effectively prioritise and execute tasks in a complex and changing environment. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role . click apply for full job details

Data Analyst 26,000 - 32,000 per annum Temp to Perm Established Manufacturer Good Progression Opportunities Development Opportunties We are looking for a (Trainee) data analyst to join our clients Finance Team in Littleborough. This is a permanent, full-time position where you'll work closely with the management to provide the business with insightful dashboards, visualisations and reports. Day to Day: Working within the business administration team and finance in a varied role Spot trends, finding ways to make things work better and be more profitable Ask questions, challenge how things are done, and help us keep moving forward. Help fine-tune our commercial tools and ways of working so we're always improving turn data into eye catching pictures and presentations Keep an eye on how projects are performing - spotting both what's working well and where we can do better Dive into the numbers behind manufacturing numbers, sales outputs, cashflow and profits, helping us make smarter, faster decisions Work closely with the Leadership Team on everything from day-to-day tasks to bigger-picture projects Support the development and implementation of key performance indicators (KPIs) Track key performance indicators and recommend actions to improve profitability Build and maintain financial models to support budgeting, forecasting, and long-term planning. Analyse business performance, spot trends, and deliver clear variance explanations. Design and maintain structured databases to support the efficient storage and retrieval of information. Prepare comprehensive reports and dashboards using Power BI to communicate effectively Produce high-quality monthly, quarterly, and annual reports for senior management. Support supplementary board reporting, management meetings, and ad-hoc projects Partner with cross-functional teams to gather financial and operational data ensuring clarity and relevance to the commercial objectives. Ensure accuracy, integrity, and consistency in all financial data. You will need: Minimum Level 3 qualifications, accounts and business administration preferred Strong communication and presentation ability, able to simplify complex data. To be detail-oriented, highly organised, and able to thrive under deadlines. Analytical mindset with excellent problem-solving skills. Experience with MRP/ERP and Power BI tools is preferred but not essential Excel and financial modelling skills.

We are seeking a QC Team Leader to join our client s dynamic laboratory team in Angus & Dundee, Scotland. The successful candidate will lead a team of analysts in the testing and validation of raw materials, in-process samples, finished products, and stability studies, ensuring compliance with GMP standards. You will support investigations, CAPA closures, and SOP updates while fostering a culture of quality and continuous improvement. This role demands technical expertise in analytical chemistry, chromatography systems, and pharmaceutical regulations, combined with leadership skills to develop and motivate your team effectively. Bachelor's degree in Chemistry, Pharmacy, Biology, or related field Proven leadership and team development experience in QC or laboratory environments Strong knowledge of GMP, GLP, and pharmaceutical regulatory standards Expertise in chromatography and analytical method development Excellent communication and organisational skills Proficiency with laboratory systems, Microsoft Office, especially Excel Joining this innovative company offers excellent benefits, including opportunities for professional development, a collaborative team environment, and a chance to contribute to projects that improve animal health. The role provides stability, career progression, and the chance to work within a globally recognised organisation committed to quality and continuous improvement.

We're looking for a proactive Senior Finance Analyst to join the Financial Planning & Insight team. You'll deliver high-quality financial analysis and insight to support organisational decision-making, translating complex data into actionable recommendations. This role offers the opportunity to work with the Finance Business Partnering team to influence senior leaders and drive data-led decision-making across the organisation. What it's like to work here You'll be part of a collaborative finance community, influencing excellent decision making across a leading conservation charity focused on nature, beauty and heritage, with long-term impact. The role supports skill development in an environment which values learning and progression. Your contractual location will be our Financial Service Centre in Trowbridge and there will be an expectation for you to attend the office two days per week. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing You'll establish a collaborative partnership with the finance business partner community, working closely with them to provide high-quality data, insight, and analysis that help identify and shape key business decisions. You'll deliver meaningful financial insight by analysing trends and undertaking benchmarking to evaluate opportunities for strategic or location-specific change. A key part of the role involves communicating findings clearly and effectively to influence outcomes across the organisation. You'll also work seamlessly with colleagues as part of a wider network of data and analyst specialists across various teams, sharing knowledge and promoting best practices in data management and reporting. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for We're looking for someone who is analytically strong, commercially aware, and confident working with senior stakeholders. You'll bring: Strong financial expertise (part-qualified or equivalent experience), with a successful background in a modelling and/or analytical roles Advanced analytical skills using tools such as Excel, Power BI, Tableau or Alteryx to interpret complex data and turn it into reliable, meaningful business insights Excellent communication skills to present complex information clearly Proactive and curious mindset with a focus on continuous improvement, innovation and delivery Skilled stakeholder management with the ability to build strong collaborative working relationships across teams The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Prospect Research and Data Executive Our client is seeking a detail-oriented and insight-driven Prospect Research and Data Executive to deliver high-quality research and analysis that strengthens their fundraising, partnership development and strategic supporter engagement. This is an exceptional opportunity for a research and data professional to use their analytical expertise to help uncover opportunities, strengthen relationships and support work that brings practical help, physical healing and spiritual hope to some of the world's most remote and inaccessible communities. Location : Kent or Bedfordshire (with hybrid working and consideration for fully remote working) Rewards : Competitive salary, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities. Contract : Permanent, part-time (22.5 hours per week across three days) The Role As a Prospect Research and Data Executive, you will deliver insight-led research and analysis to strengthen fundraising and partnership development activity. You will undertake detailed prospect research, due diligence and network mapping to identify opportunities, analyse relationships and provide clear evidence-based recommendations to support strategic engagement with prospective and existing supporters. Working closely with Partnership Managers and stakeholders across the organisation, you will help promote informed decision making and support effective relationship building through accurate, ethical and accessible research. You will also support the development and maintenance of prospect pipelines, ensuring research activity complies with GDPR, fundraising regulations and organisational policies. Additionally, you will: - Support Philanthropy, Trusts and Corporate Partnership teams with pipeline development - Maintain accurate and compliant supporter database records - Manage research subscriptions, tools and supplier relationships - Monitor sector developments, legislation and fundraising best practice About You To join our client as a Prospect Research and Data Executive, you will need: - Evidence of quality written work - Evidence of data skills, including knowledge of UK data protection legislation and GDPR - Cultural awareness and the ability to interact successfully on a cross-cultural basis - Meticulous attention to detail, with highly developed analytical skills and experience of report writing - A degree or equivalent qualification The Organisation Our client is a faith-based organisation that delivers practical support and religious awareness across the globe. The Benefits - Competitive salary - Annual leave entitlement of 22 days per year plus 8 paid public holidays per year (pro rata) - Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions - Death in service payment - Flexible working policy - Access to an Employee Assistance Programme You'll have the chance to help strengthen fundraising and partnership development by uncovering the insight that supports informed, strategic engagement with those who can help sustain life-changing work in some of the world's most remote communities. What's more, with part-time hours, hybrid working and the potential for fully remote working, you'll be able to combine flexibility with the opportunity to support an organisation whose work is a lifeline, not a luxury. Other organisations may call this role Prospect Research Executive, Prospect Research Analyst, Fundraising Research Executive, Prospect Development Executive, Research and Data Executive, Fundraising Data Executive, Donor Research Executive, or Philanthropy Research Executive. The closing date for this role is 21st June 2026. Interviews will be held from 22nd June 2026. So, if you want to join our client as a Prospect Research and Data Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job description The National Gallery is seeking a Finance Analyst to join the Finance, Planning and Performance team. Reporting to the Senior Finance Business Partner, the role supports the delivery of timely, accurate financial information and insight to inform decision making across the organisation. The postholder will play a key role in month end reporting, budgeting and forecasting, and partnering with non finance stakeholders to improve financial understanding and performance. This is an excellent opportunity to build your career within a high profile cultural organisation, supporting high quality financial management, improved reporting, and the effective use of public and charitable funds. You will be surrounded by some of the most beautiful art in the world and a welcoming, supportive team! Key responsibilities Support monthly reporting, including variance analysis and clear commentary Contribute to annual budgeting and in year forecasting processes Develop financial models for business cases and scenario planning Assist with month end activities (accruals, reconciliations, reporting consistency) Work with budget holders to explain performance and identify actions Improve reporting processes, data quality, and use of tools (e.g. Power BI) Key skills & experience Experience in management reporting, analysis, and budgeting/forecasting Strong analytical skills with the ability to communicate insights clearly Good Excel skills; Power BI experience or interest desirable Understanding of core accounting principles Ability to work with non finance colleagues and explain financial information Highly organised with strong attention to detail and ability to meet deadlines An interest in art, culture and the work of the organisation is desirable

Robert Half Technology are assisting UK's market leading real estate organisation to recruit an PowerBI Developer on a contract basis - Hybrid working - London based The successful candidate will be responsible for developing and managing business intelligence solutions, transforming raw data into meaningful insights through interactive and visually appealing PowerBI reports and dashboards. Role The PowerBI Developer will design, develop, and maintain PowerBI reports and dashboards to present key business metrics and trends. Create custom visuals and complex reports using PowerBI's built-in functionalities and DAX (Data Analysis Expressions). Analyse business requirements and translate them into technical specifications for data collection, analysis, and reporting. Conduct data validation to ensure the accuracy and consistency of the data presented in reports. Collaborate with stakeholders, data analysts, and IT teams to understand data needs and deliver effective BI solutions. Provide training and support to end-users on how to interact with and interpret PowerBI reports and dashboards. Monitor and improve the performance of PowerBI solutions. Troubleshoot and resolve issues related to PowerBI reports and dashboards. Create and maintain documentation for PowerBI reports, data sources, data models, and processes. Ensure all BI solutions comply with company standards and best practices. Profile Strong expertise in Microsoft PowerBI, including PowerBI Service, PowerBI Desktop, and PowerBI Report Server. Proficiency in DAX for creating custom calculations and measures. Experience with SQL for data discovery and manipulation. Ability to analyse complex data sets and provide insights that drive business decisions. Strong problem-solving skills and attention to detail. Ability to effectively communicate technical concepts to non-technical stakeholders. The PowerBI Developer will have strong presentation skills to convey data insights through reports and dashboards. Company UK's market leading real estate organisation with offices in London Hybrid working Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training . Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

About the Department Our Business Improvement team plays a vital role in driving organisational change and delivering strategic solutions. We are seeking motivated and detail-oriented Business Analysts to join our growing team. This is an exciting opportunity to become part of a team delivering significant change and transformation, where your insights and expertise will help us shape business analysis and how we deliver value across the organisation. As our team continues to evolve, you'll play a key role in supporting a wide range of initiatives, working collaboratively across business and technology teams to drive impactful outcomes. The Role We are recruiting a Business Analyst to join our team on a permanent basis. As a Business Analyst, you will operate across a varied portfolio of projects, applying core BA skills to support delivery and strategic change. Our team works flexibly across multiple domains, meaning you'll gain exposure to diverse areas including: Risk and data initiatives Consumer protection and regulatory change IT transformation and digital delivery Business change and process improvement This variety makes the role ideal for someone who enjoys working in a fast-paced environment, adapting to different challenges, and influencing meaningful change. You will gather and analyse robust business requirements, design and re-engineer processes, and specify changes to systems and ways of working. Reporting to the Business Analyst Team Manager, you'll help deliver innovation and ensure alignment between business needs and technical solutions. What's in it for you This is an opportunity to join a growing analysis team at a pivotal point in its development. With significant change underway, you'll have the chance to: Shape and influence how the Business Analysis function evolves Work on a broad and interesting mix of projects across different domains Build your experience in a truly collaborative and supportive environment Develop your skills while contributing to meaningful organisational change Hybrid working:1-2 days per week in our Birmingham office Flexible working within full-time hours Competitive benefits package including pension, holiday trading scheme, and wellbeing support What we're looking for Demonstrable experience in designing, mapping and re-engineering business processes using modelling tools and recognised standards to support organisational improvement and change initiatives. Ability to apply a range of industry standard business analysis methods and tools to elicit, analyse and validate requirements across the project lifecycle Strong analytical and problem-solving skills, with the ability to think strategically, challenge assumptions, and support with identifying solutions. Experience of delivering business analysis across business change and IT initiatives, contributing to process improvements, operational efficiencies and measurable benefits. Effectively manage competing priorities, ability to work under pressure and deliver high quality outputs to agreed deadlines. Useful and Additional Information There is a full role profile attached to the bottom of this advert on our website. This is a hybrid role and based in our Birmingham office 1-2 days a week. The salary offer for this role will be from £44,076.94 to £47,000 per annum. We are recruiting for this role on a full-time basis, working 35 hours per week. If you have any questions that aren't answered in this advert or on our website, please contact us via . To apply Please click 'apply' to complete the online application form where you will be asked to upload a CV and respond to 5 questions demonstrating your skills and experience against key requirements of the role. To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages. We will not consider applications from candidates who have been unsuccessful in our campaigns for the same role within the past six months Closing date for applications is 29 June 2026.

Insights Analyst Oxfordshire Area Based £36,000 - £41,000 Permanent role Hybrid Working - 2 days per week onsite We're supporting a well-established organisation that is investing heavily in its data and insights capability following a major transformation. They're looking for an Insights Analyst to help deliver meaningful reporting, campaign analysis and stakeholder insights that supports better decision-making across the business. What you'll be doing Building and enhancing Power BI dashboards and reports Delivering analysis and actionable insights to stakeholders Presenting the findings & recommendations to the stakeholders Supporting marketing campaign selections and audience targeting Conducting post-campaign analysis Producing reporting packs for senior leadership Working across multiple operational and commercial functions And much more What we're looking for Experience using Power BI or a similar BI tool Strong Excel skills Use of SQL Experience working with large datasets Strong communication and stakeholder engagement skills Ability to present insights in a clear and meaningful way Why apply? Broad stakeholder exposure Strong learning and development support Friendly and collaborative team environment Opportunity to contribute to a mission-driven organisation If you are interested in this opportunity and would like to hear more, please apply for the opportunity with an updated CV and contact information.

ALink Recruitment are working with a fast-growing infrastructure business operating across railway asset management, surveying, examinations, compliance and technical reporting. Working with major infrastructure organisations, the business is investing heavily in data, automation and AI to support its next phase of growth. The role will be fully office based, Monday-Friday. Role Purpose This is a business-critical role responsible for making operational, commercial and technical performance measurable, visible and actionable. Working closely with directors, managers and delivery teams, you will transform data into meaningful insight, automate repetitive processes and help build a scalable operating model. This is not a passive analyst role. The successful candidate will be expected to challenge poor data quality, expose inefficiencies, improve reporting and use technology to drive measurable business improvements. Key Responsibilities Develop a business-wide KPI and performance measurement framework. Build executive, operational and commercial dashboards that support decision-making. Create visibility of revenue, margins, productivity, utilisation, project performance and quality metrics. Improve data quality, governance, consistency and auditability across the business. Standardise data capture, reporting structures and operational workflows. Turn operational activity into meaningful management information and actionable insight. Identify and automate repetitive administrative, reporting and monitoring tasks. Lead the development of AI-assisted technical reporting solutions. Design and implement controlled AI agents and agentic workflows. Improve report-writing efficiency while maintaining technical quality and human review. Support resource planning, workload forecasting and operational control. Provide insight into profitability, margin leakage, productivity trends and business risk. Identify performance gaps, inefficiencies and opportunities for improvement. Work across Microsoft 365, Power BI, SharePoint, Excel, financial systems and operational platforms. Ensure AI, automation and reporting solutions remain secure, controlled and commercially valuable. Key Deliverables Business-wide KPI and reporting framework. Executive and operational performance dashboards. Improved data quality and reporting consistency. AI-assisted reporting workflows and pilot solutions. Automated business processes that reduce manual administration. Monthly management information and performance reporting. Recommendations for future systems, automation and AI development. Skills & Experience Data analysis, business intelligence and performance reporting. Power BI or equivalent dashboard and visualisation tools. Advanced Excel, data modelling and structured data design. KPI development, process improvement and workflow automation. Microsoft 365, SharePoint and Teams environments. Commercial reporting, profitability analysis and operational performance measurement. Experience implementing AI tools, AI-assisted workflows or automation technologies. Ability to turn complex operational data into clear business insight. Why Apply? Opportunity to build and shape a data, automation and AI function from the ground up.

1st Line Service Desk Engineer / IT Support Analyst Salary: £28k + excellent benefits package + Training and career development opportunities Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid). A growing Managed Services Provider is looking for a motivated and customer-focused 1st Line Service Desk Engineer / IT Support Analyst to join its expanding support team in South Wales. This opportunity would suit candidates currently working as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer, IT Support Technician or Technical Support Analyst who are looking to further develop their technical skills within a professional and supportive managed services environment. You ll be joining a collaborative service desk team responsible for providing front-line technical support to a wide range of customers across both public and private sector organisations. The role offers excellent progression opportunities for someone looking to build a long-term career within IT support and managed services, with exposure to Microsoft technologies, customer environments and ongoing technical development. Key Responsibilities: • Provide 1st line technical support via phone, email and remote support tools • Log, manage and resolve incidents and service requests efficiently • Troubleshoot hardware, software and desktop-related issues • Support Microsoft Office, Outlook and Windows operating systems • Escalate more complex technical issues where appropriate • Maintain accurate ticket updates, documentation and customer communication • Deliver excellent customer service throughout the support process • Assist with user account administration and basic system support • Contribute to knowledge sharing and continuous improvement within the team • Work collaboratively with 2nd and 3rd line support engineers Skills & Experience Required: • Previous experience within an IT support, service desk, helpdesk or technical support environment • Strong customer service and communication skills • Good troubleshooting and problem-solving ability • Knowledge of Windows desktop operating systems • Experience supporting Microsoft Office applications and Outlook • Ability to work effectively within a fast-paced support environment • Positive attitude and willingness to learn new technologies Desirable Experience: • Active Directory user administration • Microsoft 365 support exposure • Experience using ITSM or ticketing systems • Remote support tools experience • Basic networking knowledge including DNS, DHCP and WiFi • Exposure to backup, antivirus or virtualisation technologies • MSP or managed services experience This role would suit candidates currently working as a Service Desk Analyst, Helpdesk Engineer, 1st Line Support Engineer, IT Support Technician, Technical Support Analyst or IT Support Administrator who are looking to continue developing their career within a growing and technology-focused managed services environment. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

2nd Line IT Support Engineer / Analyst Salary: £35k + excellent benefits package + Training and career development opportunities Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid). A growing and well-established Managed Services Provider is looking for a customer-focused 2nd / 3rd Line IT Support Engineer / IT Support Analyst to join its expanding technical services team in South Wales. This opportunity would suit an experienced IT Support Engineer, 2nd Line Support Engineer, Technical Support Engineer, Infrastructure Support Engineer or IT Support Analyst with experience supporting Microsoft 365 environments within an MSP, service desk or multi-user technical environment. Working within a collaborative support team, you ll provide high-quality 2nd and some 3rd line support to a range of public and private sector customers, taking ownership of incidents through to resolution whilst contributing to service improvement, customer support and operational technical delivery. The environment is Microsoft-focused and offers excellent exposure to Microsoft 365, Intune, Entra ID, Azure-based technologies, endpoint management, infrastructure support and modern workplace environments. Key Responsibilities: • Deliver high-quality 2nd line technical support across desktop, server and cloud environments • Troubleshoot and resolve hardware, software and infrastructure-related issues • Support Microsoft 365, Active Directory, Entra ID and endpoint management technologies • Assist with device management, OS deployment and enterprise MDM solutions • Support Windows desktop and server environments • Work closely with customers and internal teams to deliver excellent technical support and service outcomes • Assist with customer onboarding, technical implementations and infrastructure changes • Take ownership of technical issues and see them through to resolution • Maintain and improve technical documentation, support processes and knowledge sharing • Contribute to continuous service improvement initiatives • Participate in an on-call rota for out-of-hours support Skills & Experience Required: • Previous experience within a 2nd line IT support, infrastructure support or technical support role • Strong troubleshooting and problem-solving skills • Experience supporting Microsoft 365 environments • Knowledge of Active Directory / Entra ID administration • Experience supporting Windows desktop and server technologies • Exposure to Intune, AutoPilot or endpoint management technologies • Understanding of networking fundamentals including LAN/WAN, DNS, DHCP and WiFi • Excellent communication and customer service skills • Experience working within an MSP, managed services or multi-customer environment would be highly beneficial Desirable Experience: • Azure or AWS exposure • VMware or Hyper-V virtualisation technologies • PowerShell scripting or automation experience • ITIL awareness or certification • Backup and recovery technologies • Experience supporting modern workplace or cloud-first environments This role would suit candidates currently working as a 2nd Line Engineer, IT Support Engineer, Infrastructure Engineer, Service Desk Engineer, Technical Support Analyst or MSP Support Engineer who are looking to further develop their technical skills within a growing managed services environment. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

Job title: Business Analyst - Strategic Remote Access Contract: 3 months (possibility of extension) Location: London (hybrid) Job description We are seeking a highly capable and detail driven Business Analyst to support a major remote access transformation programme spanning corporate, retail, and operational technology environments. The successful candidate will lead the requirements gathering, analysis, and documentation of all currently undocumented business requirements relating to Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT, and remote access capabilities across a large scale FMCG / supermarket organisation. This role will work closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders to ensure that all functional and non functional requirements are captured, validated, prioritised, and translated into actionable deliverables. The Business Analyst will play a critical role in shaping solution design, ensuring alignment with business needs, and supporting the delivery of secure, scalable, and user centric remote access services. Key Responsibilities Lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments. Identify, document, and validate all business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store based operational requirements. Map current state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows. Define future state processes aligned to programme objectives, security standards, and operational constraints. Translate business needs into clear functional and non functional requirements, user stories, acceptance criteria, and process artefacts. Collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build. Support the creation of solution options, ensuring business impacts, risks, and trade offs are clearly articulated. Work closely with retail and FMCG stakeholders, capturing store specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows. Document remote access requirements for OT environments, including secure connectivity, segmentation, and device level constraints. Ensure requirements traceability from discovery through to delivery, testing, and operational handover. Support test planning and UAT, ensuring test cases align to documented requirements and business expectations. Maintain high quality documentation, including BRDs, process maps, user stories, data flows, and decision logs. Act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making. Essential Skills and Experience Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes. Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows. Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies. Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations. Experience working in FMCG or retail environments, ideally with store based technology and operational processes. Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques. Ability to translate complex technical concepts into clear business language. Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams. Strong analytical and problem solving skills, with the ability to identify gaps, dependencies, and risks. Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams. Familiarity with identity, access, and security concepts relevant to remote access and cloud based solutions. Desirable Skills Experience working with multi domain Active Directory, Entra ID, or hybrid identity environments. Understanding of zero trust principles, network segmentation, and secure access architecture. Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors. Experience supporting UAT, test case development, and validation activities. Exposure to data governance, compliance, and audit requirements in regulated or retail environments. Experience working with third party vendors or managed service providers. Familiarity with Agile delivery, including backlog refinement and sprint planning. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Job Title: SAP QM Functional Analyst Location: Manchester(Hybrid) Type: Permanent, Full-Time Infused Solutions is recruiting a SAP Quality Management Functional Analyst for a global organisation. This role is Hybrid and offers excellent career progression. You will be responsible for working on business projects and operations across the QM domain. Role Overview: You will be responsible for support, analysing business requirements, quality planning and improvement. Key Responsibilities: Lead and support SAP QM Projects. Supporting rollouts and enhancements. experience working in an organisation which is going through a SAP transformation ideally in a S/4HANA environment. Management and configuration. Lead and mentor junior team members including workshops. Produce high quality technical documentation Key Skills and Experience: Proven experience working as an SAP QM Functional Analyst. Experience with SAP ECC 6.0. Knowledge of SAP S/4HANA Environment. Integration experience with SAP modules including SD and MM. Excellent communication skills. Experience leading and mentoring teams. For immediate interview consideration, please contact Ahsan Iqbal.

Intelligence Analyst Are you passionate about uncovering insights from complex data through creative thinking? Would you like to play a vital role in intelligence analysis? This Analyst role offers a unique opportunity to develop your skills and make a tangible impact within a growing organisation. You will be instrumental in providing actionable intelligence, supporting strategic decision-making, and contributing to risk mitigation efforts. Intelligence Analyst Responsibilities This position will involve, but will not be limited to: Conducting detailed research and data analysis to support clients in understanding current intelligence issues and emerging risks. Monitoring online environments, including social media channels, to detect patterns, trends, and potential security concerns. Developing comprehensive reports and intelligence briefs to communicate findings clearly and effectively. Responding to new developments with innovative, flexible solutions while demonstrating adaptability in a fast-changing environment. Collaborating with internal teams to refine analytical methods and improve the accuracy and efficiency of reporting. Applying critical thinking to evaluate sources and assess the reliability of information, fostering insights that guide strategic decisions. Intelligence Analyst Rewards Competitive salary between £45,(Apply online only) and £60,(Apply online only), depending on experience. Full-time permanent role offering stability and career progression. Opportunities to work within a growing sector, with exposure to advanced analysis tools and techniques. Development-focused environment, with continuous learning encouraged and supported. The Company Our client is a leader in risk intelligence analysis and research, dedicated to supporting organisations in understanding complex issues and making informed decisions. They are committed to innovation, integrity, and delivering high-quality insights. The company values collaborative problem-solving and aims to build a skilled team focused on continuous development and analytical excellence. Intelligence Analyst Experience Essentials Proven experience or academic background in research, data analysis, or related fields. Familiarity with online information sources and social media monitoring. Proficiency in data analysis tools and software (e.g., Excel, SQL, or relevant platforms). Strong organisational skills with attention to detail and accuracy. Ability to think critically and creatively, approaching problems from multiple perspectives. Excellent written and verbal communication skills. Location This is a full-time permanent role based onsite in Oxford. The role offers excellent transport links and accessibility via public transportation. The company also supports flexible working arrangements to accommodate your needs. Action If you would like to find out more about this excellent opportunity, then please apply online today! We will review and respond to all applications. "INDBOOST" Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.

Location: Lowestoft, Suffolk Contract: Full Time 6 Months Initially Hours: 37 Hours Per Week Rate: £370 per day PAYE We are seeking an experienced Senior Systems Analyst to join a Digital team supporting ongoing Housing transformation projects within a Local Government environment click apply for full job details

Customer Insight & Performance Analyst (Contract) Islington £40,100 Fixed term contract until 31 December 2026 Would you like to be a Customer Insight & Performance Analyst at Hyde? We're looking for a Customer Insight & Performance Analyst to help us understand how our services are performing and how our customers experience them. In this role, you'll turn data into clear insight, helping teams monitor performance, identify trends, and make informed decisions that improve outcomes for customers and partners. In this role, you will: Provide accurate and meaningful performance data to support reporting across the partnership and meet agreed deadlines. Monitor targets, investigate performance trends and variances, and communicate clear findings to stakeholders. Check the quality, accuracy, and consistency of data received from subcontractors and partners, escalating issues where needed. Support the design, collection, and reporting of customer satisfaction and feedback data to generate actionable insight. Support the review and development of systems and digital tools used for performance monitoring and customer insight. Produce reports and presentations for a range of audiences, including senior stakeholders, that are clear, relevant, and accessible. About you Experience analysing and interpreting performance or customer data to support decision-making. Strong numerical and analytical skills, with the ability to identify trends, risks, and opportunities for improvement. Experience producing clear reports, dashboards, or presentations for a range of stakeholders. Excellent communication and relationship-building skills, with the ability to work collaboratively across teams and partners. Why join Hyde? At Hyde, we're committed to delivering better services for our customers and communities. This is an opportunity to use your analytical skills to make a visible impact, helping shape service improvement through insight, evidence, and collaboration. Great holidays 35 hour working week (9-5) A fantastic pension Life insurance Cashback on healthcare Shopping discounts Agile Working Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Product Designer (UX/UI) Location: London - 2 days onsite Contract: 6 months contract Rate: 550 inside umbrella What you'll be doing This role is within a team of designers, researchers, content specialists and data analysts, working together to design and deliver high quality, user-centred mobile experiences. This is a mobile first project, with some responsibility for supporting web & browser journeys. As a Product Designer, it'll be your role to: Deliver high quality visual and interaction design across the mobile app Skilfully craft the end-to-end user experience, bringing together a cohesive journey step by step through wireframing, journey mapping, prototyping, and delivery-ready screens Balance business requirements with user needs - you'll work with user researchers to gather evidence & rationale to align stakeholders on individual user needs. You'll know when to diplomatically push back, if necessary, to act on what's right for the customer Bring designs to life at different levels of fidelity through prototyping software (primarily Figma) Work confidently within an established central design system, creatively using components to figure out the right balance of content and UI (User Interface) elements on screen Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end user experience Deliver finalised designs on Figma annotated and ready for development, and work closely with developers and engineers to build and launch experiences live in the app Continually iterate & improve designs and experiences based on regular performance data and feedback from customers using the app Advocate customer inclusion - what it means to make an inclusive and accessible design to be used by customers of a wide range of ages, backgrounds and technical abilities What we're looking for We're looking for someone who can work collaboratively alongside a full product, design & engineering team and take full ownership of their design output. They'll be confident when presenting their work to stakeholders, and able to adapt designs to reflect their feedback and feedback from user research and usability testing. Demonstrable experience across both User Experience (UX) and Visual Design Proven digital design experience (preferably mobile app design experience) Strong Figma skills Excellent prototyping skills for digital experiences in both low and high fidelity, which can be understood clearly by internal customers and development teams Comfortable using existing design systems, proactively recommending new ways to improve and extend them to benefit both the project and other designers Ability to interpret data and insights from quantitative and qualitative research, and how this informs the design process Familiarity working in a complex landscape - ideally, you'll have experience in financial services or a similar complex industry A collaborative mindset to work closely and quickly with a multi-disciplinary team Strong ability to see designs through to delivery - communicating with developers to ensure designs meet specifications and can be used by a broad range of users of all backgrounds, ages and abilities Strong advocacy of customer inclusivity and accessibility Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.