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Job Title: Customer Service Manager Location: Leeds, LS16 (Horsforth) Salary: 35,000- 40,000 (DOE) Role Overview Lead and manage customer service and order processing functions to ensure a high-quality customer experience, accurate order handling and efficient day-to-day operations. The role focuses on team leadership, performance management and continuous improvement across service and operational processes. Key Responsibilities Lead and develop customer service and order processing teams (including offshore) Ensure high service standards, timely responses and effective issue resolution Oversee accurate and efficient order and quote processing Manage KPIs, team performance and continuous improvement initiatives Act as escalation point across customer service, sales and operations Drive process efficiency, communication and cross-team alignment Key Requirements Experience managing customer service or operational teams Strong leadership, communication and organisational skills Ability to manage high workloads and competing priorities Customer-focused with strong problem-solving ability Experience with CRM/order systems (offshore exposure beneficial) Key KPIs Response times and service levels Customer satisfaction (e.g. NPS) Order accuracy and efficiency Team performance and engagement Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

SCHEDULER - REPAIRS & MAINTENANCE OPERATIONS Social Housing / Property Services Salary: 40,000- 48,000 Basic + Performance Bonus + Benefits Total Package Potential: 55,000 Location: Commutable from Bedfordshire, Buckinghamshire, Northamptonshire, Cambridgeshire, North London, Middlesex / Northern Home Counties Organising Operations. Driving Productivity. Keeping Service Moving. This is an opportunity to join a fast-growing property services business operating within a high-volume repairs and maintenance environment supporting social housing contracts across multiple regions. The business has grown significantly and continues to expand its operational capability, contract portfolio, and leadership infrastructure. As part of that growth, the business is seeking to appoint an experienced Scheduler to strengthen operational planning, workforce coordination, and service delivery performance across live repairs and maintenance operations. This is not an entry-level scheduling role. It requires someone capable of operating confidently within a fast-moving operational environment where priorities shift quickly, emergency works arise unexpectedly, and effective planning directly impacts operational performance, customer satisfaction, and workforce productivity. The Business This is a commercially driven, operationally focused property services organisation delivering: Responsive repairs Planned maintenance Voids Reactive maintenance services The business combines: Operational pace Commercial awareness Fast decision-making High accountability This is not a heavily layered corporate structure. People are expected to: Take ownership Solve problems Make decisions Keep operations moving The environment suits individuals who enjoy responsibility, visibility, and being close to live operational delivery. The Opportunity The Scheduler role sits at the centre of operational coordination activity. You will be responsible for ensuring that operatives are effectively scheduled, appointments are managed efficiently, and operational workflow remains organised and productive. The role is heavily operational and requires constant prioritisation, coordination, and communication. You will work closely with: Contract Managers Repairs Controllers Supervisors Operational teams Field-based operatives You will help ensure: Operatives are fully utilised Appointments are logically planned Travel time is minimised Materials are available before appointments Workflow disruption is reduced Productivity levels are maintained This role directly impacts: Operational efficiency Customer service performance SLA delivery Workforce productivity Appointment success rates What the Role Involves You will: Schedule and coordinate repairs and maintenance appointments Allocate work across mobile operative teams Monitor workflow throughout the day Adjust schedules in response to operational changes Coordinate emergency and urgent works Work closely with operational management teams Ensure scheduling systems remain accurate and up to date Support operational continuity across live contracts The role combines: Workforce planning Operational coordination Logistics-style scheduling Real-time problem solving This is not simply an administrative position. The successful individual will be expected to think ahead, prioritise effectively, and make commercially sensible operational decisions. The Environment This is a fast-paced service-led environment where: Work volumes are high Priorities change quickly Operational issues require immediate response Productivity and responsiveness matter The successful individual must be comfortable operating under pressure whilst maintaining organisation, pace, and accuracy. What We Are Looking For We are interested in speaking with individuals who have experience within environments such as: Repairs and maintenance scheduling Social housing operations Logistics or transport planning Field service coordination Reactive maintenance operations Facilities management Workforce planning You may currently be working as a: Scheduler Repairs Planner Workforce Planner Service Coordinator Logistics Coordinator Planning Coordinator Operational Scheduler Experience within mobile workforce environments is highly desirable. Trade or repairs sector knowledge would be advantageous but is not essential. Most importantly, we are looking for individuals who are: Organised Commercially aware Calm under pressure Operationally focused Confident communicators Proactive problem-solvers Capable of handling multiple priorities simultaneously This role would particularly suit ambitious, high-potential individuals who want to develop operationally within a growing business environment. The Person You are likely to be someone who: Enjoys fast-moving operational environments Takes pride in organisation and coordination Thinks ahead rather than reacting late Can manage competing priorities confidently Maintains accuracy under pressure Communicates clearly and confidently Likes solving operational problems You do not need to come from a corporate background. What matters is your ability to organise, coordinate, communicate, and keep operations moving effectively. What's on Offer Basic Salary: 40,000- 48,000 Performance Bonus Total Package Potential: 55,000 Long-term progression opportunity Growing business environment High operational visibility Opportunity to develop broader operational responsibility over time Why This Role? This is an opportunity to join a business that is growing, evolving, and strengthening its operational infrastructure. The role offers genuine responsibility and visibility within a fast-paced operational environment where strong performance is recognised and progression opportunities exist for capable individuals. If you enjoy operational coordination, planning, problem-solving, and being at the centre of live service delivery operations, this role offers an excellent next step.

CONTRACT LEAD - REPAIRS & MAINTENANCE (SOCIAL HOUSING) Salary: 60,000- 80,000 Package Including Performance Bonus + Benefits Location: Northern Home Counties / East Midlands Border (with regional travel) A Growing Business. Increased Operational Demand. Genuine Progression Opportunity. Our client is continuing to strengthen its operational management structure following significant growth across its social housing repairs and maintenance operations. As contracts expand and operational complexity increases, the business is seeking to appoint high-potential Contract Leads capable of taking ownership of live operational delivery within a fast-paced, commercially driven environment. This is not an administration-heavy coordination role. It is an operational leadership position for individuals who want responsibility, visibility, and the opportunity to progress into broader contract management accountability over time. The business is specifically interested in individuals with strong operational instincts, commercial awareness, and the confidence to operate in demanding service environments where pace and responsiveness matter. About the Business This is a fast-growing, privately owned property services and maintenance business delivering responsive repairs, planned maintenance, voids, and housing maintenance services across the UK. The culture is: Operationally focused Fast paced Entrepreneurial Highly accountable The business has continued to grow through operational delivery, client retention, and strong service performance. Leadership remains close to the operation. This is not a heavily layered corporate environment where decisions disappear into process. Individuals who succeed here are those who: Take ownership Solve problems Improve performance Communicate directly Operate with pace and accountability The Opportunity The Contract Lead role sits directly within the operational engine of the business. You will work closely with Contract Managers, Controllers, Schedulers, Supervisors, and operational teams to ensure that contracts operate efficiently, productively, and commercially. The role is ideally suited to individuals who: Already have operational experience within repairs, maintenance, housing, field service, logistics, or similar environments Want greater ownership and visibility Are ready to step into a broader operational leadership role Have the confidence to manage workflow, productivity, and operational issues in real time This role provides genuine progression potential toward Contract Manager level for individuals who demonstrate operational control, commercial capability, and leadership potential. What the Role Looks Like You will: Support day-to-day operational delivery across live contracts Coordinate workflow and operational priorities Work closely with Schedulers and Controllers to maintain productivity Monitor operational performance and service delivery Resolve issues quickly and proactively Support client delivery and operational communication Help drive productivity, responsiveness, and operational consistency The environment is busy, demanding, and operationally intense. Success requires: Organisation Responsiveness Commercial awareness Strong communication Ability to prioritise effectively under pressure This is a role for individuals who enjoy operational environments and want to make a visible impact. The Candidate You may currently be working as a: Contract Supervisor Repairs Supervisor Service Delivery Coordinator Senior Scheduler Repairs Planner Operational Team Leader Voids Supervisor Housing Maintenance Coordinator Junior Contract Manager You may also come from: Facilities management Logistics or transport operations Utilities or field service environments High-volume operational service sectors Most importantly, you will demonstrate: Strong operational awareness Confidence under pressure Commercial understanding Accountability and ownership Ability to coordinate people and workflow effectively Desire to progress into larger operational responsibility This business values capability, attitude, and operational credibility over corporate polish. What Success Looks Like Success in this role will be measured through: Improved workflow control Productivity and utilisation Operational responsiveness SLA and KPI delivery Team coordination Client confidence Ability to resolve issues proactively The strongest individuals will quickly build credibility through delivery and operational consistency. What's on Offer 60,000- 80,000 Package Including: Performance Bonus Pension 23 Days Holiday + Bank Holidays Long-term progression opportunity Environment: Entrepreneurial Operationally focused Fast paced High accountability Strong growth trajectory Why Join This is an opportunity to join a growing operational business where strong performers are given visibility, responsibility, and progression opportunities. You will work alongside experienced operational leaders within a business that is continuing to strengthen its management structure as it scales. If you are operationally strong, commercially aware, and ready for a role with greater responsibility and future progression potential, this is an excellent opportunity to accelerate your career.

Description Audit Manager / Senior Audit Manager Sheffield 55,000 - 65,000 + Benefits About the Company W Talent Finance is a specialist recruitment partner dedicated to placing high-calibre accounting professionals across both practice and commerce & industry markets worldwide. With a deep understanding of the finance landscape, we support clients ranging from leading professional services firms to established regional practices and multi-service professional groups, delivering tailored talent solutions that drive business performance. We are partnering with a well-established, multi-service professional services organisation with a national footprint. With a multi-office structure and a sizeable professional workforce, the business operates at scale while maintaining a strong focus on collaboration, consistency, and delivering high-quality outcomes for its clients. The organisation promotes a people-focused environment built around shared values of professionalism, teamwork, and integrity. It places emphasis on creating a supportive and inclusive culture where individuals are encouraged to develop, take ownership of their work, and progress within a high-performing but approachable team environment. The Role As an Audit Manager, you will play a key leadership role within the audit and assurance function, managing a diverse portfolio of clients across a range of sectors. You will work closely with senior stakeholders and field teams to deliver high-quality audit assignments, ensuring work is completed efficiently, to a high standard, and in full compliance with regulatory and professional requirements. This is a highly visible role offering clear progression towards senior leadership, with opportunities to contribute to business development, tendering, and the ongoing evolution of the audit service line. Key Responsibilities Manage a growing portfolio of audit clients across a range of sectors Lead the delivery of high-quality audit assignments within agreed timelines and budgets Plan audits, assess risks, and develop tailored audit programmes in collaboration with senior leadership Ensure all audit work complies with relevant regulatory and professional standards Build and maintain strong client relationships, providing excellent client service Manage budgets, billing, and recoveries to achieve performance targets Coach, mentor, and develop junior team members, providing constructive feedback Contribute to the continuous improvement of audit processes and quality standards Support tendering for prospective new clients and opportunities Work closely with senior stakeholders on business development and growth initiatives About You ACA or ACCA qualified with significant post-qualification experience Strong background in UK accountancy practice with audit management experience Strong technical knowledge of auditing and accounting standards Proven client-facing experience with excellent relationship management skills Strong leadership and team management capability Excellent communication and organisational skills with the ability to manage multiple deadlines Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint Experience with audit software (MyWorkpapers desirable) Self-motivated, quality-driven, and commercially aware What's on Offer Competitive salary of 55,000 - 65,000, depending on experience Study support for ongoing professional development 25 days holiday plus bank holidays (with option to purchase additional days) Pension scheme Health Cash Plan (Level 1) Life assurance (4x salary) Eye test support Social events and staff engagement activities Volunteering opportunities Employee discounts across a range of professional and personal services How to Apply To apply for this position, please submit your CV via this website or contact W Talent Finance directly for a confidential discussion.

Our client is a manufacturing company who specialise in the production of high precision machined components. A vacancy has arisen for a Sales and Account Executive to join their busy and hardworking team in St Leonards on Sea. The ideal candidate will have demonstrable experience in a sales or account management role, have a proven track record of managing existing accounts and winning new business as well as experience using CRM systems and managing accurate sales records. You will possess excellent customer service skills, be able to read technical drawings and communicate requirements clearly and actively be able to identify solutions for customers and internal teams. As a Sales and Account Executive you will be the primary commercial contact for existing customers as well as new business prospects, building strong relationships, understanding customers needs and working with internal teams to ensure strong levels of customer service and growth are achieved. The Ideal candidate will possess the following skills and qualities: Demonstrable experience in a sales or account management role, ideally within manufacturing, precision engineering or similar Proven track record of managing existing accounts and winning new business Familiarity with B2B customer interactions, ideally including OEMs and subcontract supplies/customers Experience using CRM systems and maintaining accurate sales records Ability to build trust and maintain long-term client relationships Understanding pricing, margins and business profitability Ability to read drawings, understand manufacturing processes and communicate technical requirements clearly Be able to present to customers, negotiate terms and close deals Possess strong organisational and time management Ability to proactively identify solutions for customers and internal teams Be competent in MS Office including teams Your duties as a Sales and Account Executive will be: Serve as the main point of contact for existing customers, fostering strong relationships and high customer satisfaction Understand customer operations and manufacturing requirements to help them solve issues with the company s capabilities Coordinate internally with scheduling, production and quality teams to ensure timely fulfilment and service excellence Identify, research and engage potential new customers suitable for the company s capabilities Evaluate the business opportunities with new leads, prepare and present quotations and proposals to win new business Attend industry events, exhibitions and networking opportunities to represent the company and build the portfolio of customers Setting key targets with the site manager and reviewing on a monthly/quarterly and annual basis Working with site manager and production teams to convert enquiries into orders Maintaining/help developing accurate CRM records and track progress against sales targets Preparing sale reports, forecasts and insights for site manager to report to the board Providing exceptional customer service and communication Responding promptly to all technical and commercial enquiries Following up on quotes, manage negotiations and help close business Proactively identify opportunities for upselling additional services Salary: £30,000 - £40,000 per annum (plus commission/bonus) Hours: Monday Friday, 38 hour per week Full Time, Permanent Location: St Leonards on Sea, East Sussex

SF Partners are supporting a leading Supplier/Manufacturer in recruiting an Operations Manager to support the team. This role is site based in Chipping Campden and requires somebody who is used to running a yard and managing scheduling & resource planning. Salary: £50,000-£60,000 Working pattern: Monday to Friday - 7am-5pm Responsibilities will include: Daily Operational Oversight - Managing daily workflow and operational priorities - Monitoring operational output and productivity - Ensuring jobs/orders are progressing on schedule - Coordinating teams to meet operational deadlines - Running weekly operations meetings 2. Staff Management (Day-to-Day) - Managing supervisors, planners, and operational staff - Handling day-to-day staffing issues - Managing attendance and holiday coordination - Conducting return-to-work and absence conversations - Supporting recruitment interviews for operational roles - Managing onboarding and training coordination - Monitoring staff performance against KPIs - Conducting regular 1:1s with operational staff 3. Scheduling & Resource Planning - Labour allocation and scheduling - Resolving short-term resource conflicts Managing operational coordination across both warehouse locations (Chipping Campden and Tilbury) Ensuring warehouse staffing and operational coverage is maintained across both sites Coordinating stock movement and resource allocation between warehouses where required 4. Process Compliance & Standards - Ensuring SOPs and operational procedures are followed - Maintaining health & safety compliance in daily operations - Monitoring quality control standards - Managing operational audits/checklists + PI stock checks - Ensuring operational documentation is completed correctly - Identifying recurring operational failures - Managing operational standards across both warehouse locations - Ensuring weekly PI (Perpetual Inventory) stock checks are completed accurately - Ensuring stock variances are investigated and adjusted correctly within operational systems - Managing quarterly full stock takes across all warehouse locations - Ensuring stock accuracy, inventory control, and warehouse discipline are maintained - Reporting inventory discrepancies, trends, and risks to the Head of Operations 5. Customer & Supplier Coordination - Managing operational communication with customers - Resolving routine operational complaints/issues - Managing service delivery expectations - Escalating major commercial/client risks to the Head of Operations 6. KPI Reporting & Performance Tracking - Producing weekly operational KPI reports - Monitoring productivity and efficiency metrics - Tracking labour utilisation and operational costs - Reporting operational issues and trends - Maintaining operational dashboards 7. Continuous Improvement Execution - Implementing operational improvements directed by leadership - Driving accountability for process changes - Supporting system/process rollouts - Gathering operational feedback from teams - Identifying inefficiencies and recommending improvements 8. Operational Problem Solving - Acting as first escalation point for operational issues - Managing urgent operational disruptions - Coordinating response to delivery/service failures - Managing immediate operational recovery plans

Overview of the Role This is a key national role within our business, positioned at the forefront of shaping our future growth. The National Marketing & Events Manager will play a pivotal role in leading how we engage with priority markets, sectors, and customers; ensuring we are visible, relevant, and influential in the spaces that matter most. As part of a strategic service accountable to the Construction Board, this role directly supports our ambitions for significant, sustainable growth over the next five years. By targeting future growth sectors and markets, the role will help position the business as a thought leader and trusted partner, driving brand awareness, customer engagement, and ultimately revenue. Through the delivery of high-impact national events, campaigns, and marketing activity, this role ensures that our efforts are focused, measurable, and aligned to our long-term strategic priorities. Where the Role Sits This role sits within our Strategic Accounts & Services Team, the strategic arm of our operational business. The team is made up of 12 complementary services, all focused on enabling growth and delivering outstanding customer service. Collectively, the team is accountable for providing access to over 70% of the business's turnover, making it a critical driver of our success. Within this environment, the National Marketing & Events Manager works directly with our Principal Marketing & Events Manager and collaboratively across our Local Construction Offices new business teams, strategic services, frameworks (win/deliver teams), knowledge services, and customer insights; ensuring a fully integrated and aligned approach to market engagement. Personal Qualities, Skills & Experience Experience: This role is suited to an ambitious Manager performing at the top of their level, with clear potential and ambition to progress to Senior once established and delivering strong results. Essential Degree (or equivalent experience) in marketing, communications, or a related field. Proven experience delivering marketing campaigns and events aligned to business objectives in public sector construction (e.g. education, health, defence). Strong written and verbal communication skills. Proficiency in Microsoft Office and familiarity with digital marketing tools and platforms. Desirable Professional marketing qualification (e.g., CIM). Experience with design tools (e.g., InDesign, Photoshop) or content management systems. Attributes Highly organised with strong attention to detail. Collaborative team player with excellent interpersonal skills. Customer-focused with the ability to build strong relationships. Creative, proactive, and eager to learn and develop. Awareness of health and safety requirements and compliance. The Role Delivery Lead the delivery of national marketing campaigns and events aligned to business priorities. Plan and execute high-impact activity that builds brand awareness, supports work-winning, and delivers measurable ROI. Develop and coordinate marketing content and collateral, ensuring consistency of messaging and brand. Use appropriate channels and tools to maximise engagement and effectiveness. Track, analyse, and report on performance metrics, using insights to continuously improve activity. Relationships Build strong, collaborative relationships across the business to ensure effective delivery of marketing activity. Work closely with senior stakeholders to understand sector, customer, and growth priorities. Manage relationships with external agencies and suppliers to deliver high-quality outputs. Communicate clearly and professionally with a wide range of audiences. Collaboration Partner with cross-functional teams including communications, business development, strategic services, frameworks, and local marketing teams. Ensure alignment between national and local marketing and growth plans. Support the New Business team with targeted campaigns and marketing resources. Engage with industry partners and stakeholders to support successful event and campaign delivery. Technical Expertise Produce clear, engaging, and high-quality marketing content across multiple platforms. Apply knowledge of marketing legislation and compliance (e.g., GDPR, image use). Utilise digital tools and platforms (CRM, analytics, social media, email marketing) to deliver and track campaigns. Stay up to date with industry trends and apply innovative approaches where appropriate. Personal Effectiveness Demonstrate creativity and proactivity in developing new ideas and approaches. Manage multiple projects effectively with strong organisation and attention to detail. Build positive relationships with colleagues, customers, and partners. Take ownership of personal development and continuously seek to improve. Leadership Contribute to a positive, collaborative, and high-performing team environment. Provide guidance and support to colleagues or project teams where required. Recognise and celebrate team contributions and successes. Role model professionalism, inclusivity, and respect. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.

Customer Success Manager (SaaS / Publishing) Ashford (Hybrid 2 days in office) £40k - £45k + commission Do you enjoy building long-term client relationships but also want to play a more hands-on role in delivering outcomes? Have you worked in SaaS, publishing, or a digital product environment where client success goes beyond just check-ins? Are you naturally organised, able to manage multiple moving parts, and confident keeping both clients and internal teams on the same page? We are working with a growing digital technology company that supports leading brands in the publishing and content space, and they are looking for a Customer Success Manager to join their team. This is about owning the success of your clients ensuring they are getting value from the platform, projects are delivered smoothly, and relationships continue to grow. You will act as the bridge between the client and the internal teams, combining relationship management with strong coordination and delivery skills. The Role You will take ownership of a portfolio of key clients, ensuring they are supported, engaged, and achieving the outcomes they expect. This will include: Acting as the main point of contact for your clients, building strong, trusted relationships Understanding client goals and ensuring the platform and services align with their needs Leading regular client meetings, updates, and reviews Managing renewals and identifying opportunities for growth or expansion Coordinating internally with support, product, and development teams to ensure smooth delivery Tracking client requests, support tickets, and ongoing workstreams to ensure nothing is missed Keeping projects moving, ensuring timelines, actions, and expectations are clear on both sides Feeding back client insight to the Product team to influence future development Taking real ownership of client satisfaction, retention, and overall success What we are looking for 2 5 years experience in Customer Success, Account Management, or similar client-facing role Background in SaaS, publishing, media, or digital platforms is highly desirable Strong communication skills and comfortable working with high-value clients Highly organised, with the ability to manage multiple clients, tasks, and priorities Experience coordinating projects or working alongside delivery / technical teams A proactive mindset. Someone who takes ownership rather than waits to be asked Commercial awareness, able to spot opportunities to grow accounts This is a role where you will have visibility and impact. Working closely with both clients and internal teams to ensure everything runs smoothly and delivers value. If you enjoy being at the centre of things, building relationships, solving problems, and making sure things happen then this will suit you well.

CONTRACT MANAGER - REPAIRS & MAINTENANCE (SOCIAL HOUSING) Salary: 80,000- 100,000 Package including Performance Bonus + Car Allowance + Benefits Location: Northern Home Counties / East Midlands Border (with regional travel) A Growing Business. Strengthened Leadership. Real Opportunity. Following a significant period of growth and multiple senior operational appointments, our client is continuing to strengthen its operational management structure across its repairs and maintenance division. This is not a corporate layer-management role. It is a hands-on operational leadership role for individuals who want visibility, accountability, and the opportunity to make a genuine impact within a fast-moving business. The organisation has grown rapidly through operational delivery, strong client relationships, and commercial discipline. As contracts continue to expand, the business now requires additional Contract Leads / Contract Managers capable of taking ownership of live operational environments and driving performance on the ground. This opportunity is suited to experienced operational professionals who are confident, commercially aware, and capable of stepping into environments where pace, responsiveness, and accountability matter. About the Business This is a privately owned property services and social housing maintenance business delivering responsive repairs, planned maintenance, voids, and property services contracts across the UK. The culture is: Operationally driven Fast paced Commercially focused Highly accountable This is not a heavily layered corporate environment. Leaders are expected to: Take ownership Solve problems Improve performance Build credibility through delivery The business has invested heavily in strengthening its operational leadership team and now requires additional operational managers capable of supporting continued growth and improving contract performance across existing client portfolios. The Opportunity This role sits directly within the operational engine of the business. You will take responsibility for: Day-to-day contract delivery Operational performance Productivity and workflow control Client relationships Team coordination Commercial awareness across live contracts Depending on your level and experience, you may operate as either: A high-potential Contract Lead ready to step into broader responsibility or A more experienced Contract Manager already capable of taking ownership of larger operational contracts The business is deliberately open to considering: Strong operational performers from larger sector competitors Individuals blocked by structure or progression elsewhere High-potential operational leaders ready for greater accountability Experienced managers who still want to remain close to delivery rather than becoming corporate administrators What the Role Looks Like This is a highly operational environment where: Performance is visible daily Service issues surface quickly Productivity matters Client expectations are immediate You will: Manage operational delivery across repairs and maintenance contracts Work closely with Schedulers, Controllers, Supervisors, subcontractors, and operational teams Monitor workflow, productivity, and performance Identify operational issues early and resolve them quickly Attend client meetings and manage operational relationships Balance service delivery with commercial performance This role requires operational grip, responsiveness, and confidence. You will not succeed by sitting behind reports alone. The successful individual will be visible within the operation and comfortable making decisions in real time. Why This Role Exists The business has already strengthened its senior leadership structure with multiple recent appointments and continues to grow both organically and through contract expansion. As operational scale increases, the requirement is now for stronger management depth below divisional leadership level. The business is specifically looking for people who can: Take ownership of operational performance Improve consistency and control Support senior leadership Build stronger operational structures Create capacity for continued growth This role exists because the business is scaling successfully and requires stronger operational leadership beneath Divisional MD and Business Unit Director level. The Candidate You may currently be: A Contract Supervisor Contract Lead Repairs Manager Service Delivery Manager Operations Manager Contract Manager Maintenance Manager Voids Manager Responsive Repairs Manager You will ideally come from: Social housing repairs and maintenance Property services Housing maintenance contractors Facilities management Utilities or field service operations Other fast-paced operational service environments Most importantly, you will demonstrate: Strong operational awareness Commercial understanding Confidence under pressure Ability to manage multiple priorities Strong communication skills Accountability and ownership You do not need to be polished corporate leadership. You do need: Presence Credibility Pace Good judgement The ability to improve operational performance What Success Looks Like In this role, success will be measured through: Improved operational control Productivity and utilisation SLA and KPI performance Client confidence and responsiveness Workflow efficiency Commercial awareness Team coordination and accountability The strongest individuals will quickly establish credibility through delivery and operational consistency. What's on Offer 80,000- 100,000 Package including: Performance Bonus Car Allowance / Vehicle Pension 23 Days Holiday + Bank Holidays Environment: Entrepreneurial Fast paced Operationally focused High accountability Strong growth trajectory Why Join This is an opportunity to join a growing operational business at an important stage of its development. You will: Work alongside an experienced senior leadership team Gain significant operational exposure Have visibility within the business Be trusted with responsibility Have genuine progression opportunities as the business continues to expand This role is suited to individuals who want to build something, improve performance, and take ownership rather than simply maintain process. If you are operationally strong, commercially aware, and ready for a role with greater visibility and accountability, this opportunity offers genuine long-term potential.

Project Director Location: Stanstead, Essex Department: Graphics / Project Management Reports to: Chief Operating Officer Role type: Full-time Salary: Up to 75k DOE The Company A Creative Manufacturing company for live events, exhibitions, and branded spaces. They bring together design, project management, large format print, manufacturing, logistics, and installation under one roof. This allows them to deliver high-impact environments with greater control, stronger communication, and a better experience for their clients. As the business continues to grow, they are looking for a Project Director to lead their entire project delivery function, sit on the Senior Leadership Team, and help shape the future of the business. The Role The Project Director is a senior leadership role and a member of the Senior Leadership Team (SLT). Reporting to the Chief Operating Officer, the Project Director is accountable for the entire project delivery function, including the Senior Project Manager, Project Managers, and Project Coordinator. This role exists to build, lead, and elevate a high-performing project management function capable of delivering complex projects consistently, profitably, and to the highest standard. As an SLT member, the Project Director contributes directly to the strategic direction of the business. You will have a voice in business planning, growth, capability, investment, and operational priorities, and you will be accountable for translating that strategy into the way projects are resourced, delivered, and improved. This is a hands-on leadership role that balances strategic oversight with day-today involvement. The Project Director sets standards, drives accountability, supports development, and ensures the team operates as a unified, motivated, and commercially aware group. Success in this role is measured by the strength and capability of the team, the consistency and quality of project delivery, the commercial performance of the function, and the confidence clients have in the companies ability to deliver. The role is mainly office-based in Stanstead, with travel to client meetings, event venues, and installations where required. Experience Required You will have a senior project leadership background with experience running a function, not just a team. Experience in the following areas is expected: Leading project management teams or functions in a fast-paced delivery environment Large format print, exhibitions, events, branded environments, or creative production Commercial and operational responsibility for a delivery function (margin, resourcing, performance) Building team capability through recruitment, development, and standards Senior client relationship management Ownership of quality standards such as ISO and ESSA, including audits and accreditation Continuous improvement of systems, processes, and reporting Experience contributing at SLT or equivalent senior leadership level is highly desirable. If this opportunity feels like the right next move for you, we'd be delighted to hear from you. Please submit your updated CV, and a member of KRG will contact you for a confidential discussion about the role. KEY WORDS: Project Director, Large format, events, exhibitions, Stanstead, Essex, Project Director, Large format, events, exhibitions, Stanstead, Essex, Project Director, Large format, events, exhibitions, Stanstead, Essex, Project Director, Large format, events, exhibitions, Stanstead, Essex.

Join Us as our US Curriculum Lead in Learning and Development! Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Are you ready to broaden your horizons and make a real impact on the future of learning? We're looking for an Experienced Manager to join our Audit Stream L&D team to lead on the development of our US Curriculum. This is your chance to shape the future of learning in this important area for the business. About the Role As our US Curriculum Lead, you'll manage the entire learning process for our US offering. You'll be pivotal in transitioning the curriculum into Audit Stream L&D (it currently sits in the business). You'll work close with our US practitioners, ensuring our learning meets the needs of the business, remains high-quality and is commercially viable. You'll be responsible for overseeing our QC 1000 response and liaise directly with global and US colleagues, influencing learning strategy for the future. You'll report directly to the Audit Stream L&D Leadership Team. Key responsibilities: Support the transition plan for the US curriculum, addressing compliance and delivery risks and managing the change process. Develop and deliver high quality, impactful and innovative content that meets learner needs and delivers business outcomes. Build strategic relationships with SMEs, Global L&D, and the US firm. Support the evaluation of learning impact and effectiveness (lead by our Monitoring, Reporting & Compliance team) Bring fresh ideas to support effective learning solutions. Support the QC 1000 process, optimising our systems, processes and controls in relation to the US curriculum. What We're Looking For Experienced Manager with an audit background and recent US experience Experience of authoring learning content and/or facilitation would be an advantage but is not essential Strong relationship and collaboration skills Ability to work independently or as part of a team Experience with change programmes is beneficial Interest in developing self and others through high-quality learning Excellent analytical, interpersonal, and communication skills Strong data-analytics and problem-solving skills Understanding of business strategy and a focus on delivering effectively This role offers the flexibility to be based anywhere in the UK, with some travel required. If you're a talented, high-performing individual ready to lead change and support our L&D strategy, we want to hear from you. Apply now and help us redefine service quality in our US sector. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Role Overview This role will provide Tax compliance and advisory services to a wide range of corporate and owner managed clients. The primary responsibility will be to deal with all matters relating to the management of a portfolio of clients. You will also provide assistance to Director/Partners in both client work and in the management of the group and on occasions the practice. Will be involved in special assignments on an ad hoc basis. A key part of the role requires the individual to actively seek, and keep the Partner informed about, any new business opportunities arising on existing and new clients. Responsibilities To act as a key point of contact within the firm for the client, together with the Senior Manager/Partner. This will involve responding quickly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients There will be an expectation that you will take full responsibility for project delivery on their portfolio Manage a portfolio of clients including control of billings and cash collection within the firms criteria Review of work prepared by more junior members of staff Liaise with HMRC To ensure assignments are completed within agreed budgets and keep client/Partner informed of overruns and plan staff assignments in order to give an appropriate spread of experience Ensure that the firm's quality control procedures are adhered to including second partner review Identify risk and technical matters, as well as selling opportunities, to the Partner/ Senior Manager/Manager, whilst exercising judgement within agreed parameters. Requirements Educated to degree level, and/or CTA and/or ACA qualified or equivalent Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Take personal responsibility for own decisions and actions and those of others. Lead projects of limited scale or complexity You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Finance Manager job for a retail company in Watford paying £45,000-£50,000 Your new company A globally recognised and highly respected organisation within the retail sector is seeking a Finance Manager to join their established finance team. With a global presence and a reputation built on innovation, premium product quality and customer service excellence, this business continues to experience strong growth across both retail and commercial markets. Due to continued expansion, they are now looking to appoint a commercially minded and technically strong Finance Manager to support financial operations at their Watford site. Your new role You will take ownership of financial reporting for designated regions, ensuring accuracy, compliance and meaningful performance insights. Key responsibilities will include: Producing monthly management accounts, including P&L, balance sheet and KPI reporting Managing sales ledger, purchase ledger and nominal ledger activities Preparing month-end journals, accruals and prepayments Completing and reviewing balance sheet reconciliations, identifying and resolving discrepancies Analysing financial performance and presenting findings to senior leadership and board level Supporting budgeting processes and periodic reforecasting Ensuring compliance with HMRC and relevant regulatory requirements Assisting with the year-end audit and liaising with external auditors Monitoring cash flow and managing intercompany transactions Producing weekly and ad-hoc reports for key stakeholders Working closely with wider finance teams to deliver accurate and timely reporting Driving process improvements, cost-saving initiatives and efficiencies across finance What you'll need to succeed To be successful in this role, you will: Have proven experience in a similar Finance Manager / Management Accountant position Possess strong technical accounting knowledge across financial and management accounting Be an effective communicator with the ability to present financial information clearly Demonstrate a proactive approach with strong attention to detail Be confident working with large data sets and deadlines Have strong systems skills, including advanced Excel; SAP experience is advantageous Have prior experience in a fast-paced commercial or retail environment What you'll get in return You'll be paid £45,000-£50,000 in a fully office based role. You'll be working for an industry leading company with parking on site and excellent career progression opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Job Title: Account Manager - FCA Regulated Financial Services Location : Watford, Hertfordshire Salary: £26,500 Guaranteed Base Salary + OTE £35K-£38K Performance-Based Commission, Fast-Track Progression into Senior Account Manager (Retention) with up to base and commission combine £60K-£65K+ Job type: Full time, Permanent The Opportunity Most companies talk about progression click apply for full job details

A leading Scottish professional services firm is searching for an Accounts & Business Advisory Manager who's equal parts strategist, problem-solver, mentor, and trusted advisor. If you thrive on variety, love building relationships, and want a role where your ideas genuinely shape the future, keep reading. The Opportunity This is not your standard compliance-only role. You'll be at the centre of a modern, dynamic advisory team that supports ambitious clients across sectors like healthcare, food & drink, agriculture, construction, and not-for-profit. One day, you might be guiding a growing business through forecasting and financial strategy. The next, you're empowering your team, refining processes, or helping pitch for new work. The variety is real and so is the impact. What You'll Lead Client Excellence Own and manage a diverse client portfolio Deliver work you're proud to put your name on Become the go-to advisor clients trust Team Leadership Mentor, develop, and inspire a growing team Lead training, coaching, and performance conversations Help shape a culture where people flourish Department Direction Drive departmental goals and strategy Support business development and tender activity Keep workflows smooth and deadlines on track Help turn great ideas into real improvements Who You Are You're professionally qualified (ACCA, ICAS, ICAEW or equivalent), with a few solid years post-qualification and even more solid experience managing both people and portfolios. But beyond the CV You're the kind of person who: Builds relationships that last Leads with confidence and humility Cares about quality Communicates with clarity and impact Brings energy, ownership, and a collaborative spark If you love seeing others succeed as much as you love delivering great work, you'll thrive here. Why This Firm? Many of the current partners began their careers here as trainees. That tells you everything you need to know about progression. You can expect; True flexibility Leaders who listen A culture built on trust, not hierarchy Room to grow, innovate, and make your mark Recognition that celebrates people, not just numbers What's on Offer A standout benefits package including: Competitive salary 32 days' holiday (plus more with service) Days off for your birthday, moving house & volunteering Hybrid working (50% remote) Pension, memberships paid, recognition awards CSR opportunities & social events iMultiply is committed to diversity and will promote diversity for all employees, workers and applicants. iMultiply will treat everyone equally and will not discriminate on the grounds of an individual's 'protected characteristic'. If you like the look of this vacancy and think you could perform the role, but, you don't think you meet all the requirements, please DO APPLY for this opportunity. Data shows that certain groups, mainly women and people from Black and Minority communities, are less likely to apply for jobs where they don't meet 100% of role requirements. iMultiply would encourage you to apply for roles where there is room for development and growth. For further information and a confidential chat, please contact Gareth Spowart at our Edinburgh office.

Elevate your career in VAT advisory in a leading organisation in Birmingham Your new company This global leader in assurance, tax, transaction and advisory services believes in providing the training, opportunities, and creative freedom to make things better. Whenever you join, however long you stay, the exceptional experience will last a lifetime. Your new role Our client's Indirect Tax professionals provide pragmatic commercial help, so clients improve their day-to-day reporting for indirect tax. This includes improving working capital, reducing errors, reducing costs, and ensuring indirect taxes are handled correctly. They advise how indirect taxes such as value-added tax (VAT) or goods & services tax (GST) impinge on the client's supply chain and financial and accounting systems. They are seeking a highly experienced Manager or Senior Manager to join their regional Midlands team to drive the VAT practice forward. This opportunity would ideally suit a professional with a broad level of experience with clients in many industry sectors. They are looking for a candidate with core VAT advisory experience but welcome those with broader experience of other Indirect Taxes and technology. What you'll need to succeed You will be a client-driven self-starter with a proven track record of high-quality delivery, effective time management skills and be an enthusiastic team player. You will have significant experience Indirect Tax advisory, ideally with prior professional services experience. You will also have project management skills and the ability to plan and prioritise work, meet deadlines and monitor your own budget. What you'll get in return You will enjoy flexible hybrid working in a firm that truly encourages everyone to gain a positive work-life balance. The team are small but growing and pride themselves on being supportive, collaborative and a really nice place to work. The role offers a generous salary and benefits package including a car allowance, 28 days holiday (with the option to purchase extra), private medical insurance, pension and an annual bonus. This is a fantastic opportunity for a VAT Manager/Senior Manager to join a prestigious organisation and make a significant impact. Ready to elevate your career? Please get in touch to discuss how you can become part of their dynamic team in Birmingham! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes World s Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing To deliver an efficient and responsive business process service, ensuring that customer and employee satisfaction are achieved, Help solve operational problems quickly and efficiently to ensure the most efficient service is provided and understanding Ricoh s business service lines to continually seek additional business growth. Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems, whilst escalating poor performance, to ensure the best levels of customer service are delivered. Responsible for creating and sustaining an engaged workforce within Reprographics through workforce planning, coaching, and developing the team to promote a high performing work culture to meet the current and future needs of the business. Assist the Ricoh Management for the account to maintain the Ricoh Site Procedures Guides to ensure up to date content to allow employees to follow proper procedures and policies to meet customer expectations. Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations. We are an equal opportunities employer We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward. Ready to love what you do? Apply now and help us shape what comes next.

Cure Talent is delighted to partner with a rapidly growing medical technology company that is transforming how healthcare services are delivered across the UK through an innovative combination of medical devices, software and training solutions. Following continued growth and increasing demand from larger healthcare organisations, we are now looking for an Enterprise Business Development Manager to focus on securing new enterprise customers and strategic partnerships across the UK. This is a highly commercial individual contributor role focused entirely on new business generation. You'll work with some of the largest healthcare organisations in the country, identifying opportunities, leading complex sales processes and converting pilot programmes into long-term partnerships. The business already benefits from strong market traction and a healthy stream of inbound enquiries. However, success in this role will require a proactive, strategic approach to business development and relationship building. What you'll be doing: Winning new enterprise healthcare customers across the UK Developing relationships with senior stakeholders and executive decision-makers Managing complex, multi-stakeholder sales cycles from prospecting to close Leading pilot programme discussions and commercial negotiations Building and executing strategic account plans against named target customers What we're looking for: Proven success selling into enterprise or multi-site organisations Strong new business development experience and a track record of exceeding targets Experience managing longer and more complex sales cycles Ability to engage confidently with senior leadership teams and decision-makers Experience selling healthcare technology, medical devices, SaaS or subscription-based solutions What's on offer: Uncapped commission structure with realistic OTE of 100,000+ Quarterly commission payments Remote working with monthly sales meetings in London Opportunity to play a key role in the growth of an innovative healthcare technology business If you're a driven enterprise sales professional with a track record of opening doors, winning strategic accounts and delivering revenue growth, we'd love to hear from you.

Major Recruitment Oldbury are delighted to be recruiting for our Lutterworth based client who are seeking a Payroll Administrator to join their busy office. Reporting to the Payroll Manager, the hours of work will be Monday to Friday 9am to 5pm. Duties and tasks will include: Implementing new payroll schemes; processing starters, leavers and workplace pensions. Calculating and applying statutory payments Producing Construction Industry Scheme remittance slips and reporting CIS details to HMRC Payroll/CIS reporting and auditing Submission of pension declarations Assisting with year-end processes Corresponding with our accounts and tax teams, producing reports as required Communicating directly with clients Communicating directly with HMRC Candidates welcome to apply for the role will have the following: Payroll knowledge and experience Ideally a CIPP certification A sound understanding of Microsoft Office suite particularly Outlook and Excel. Numerate, have good attention to detail and impeccable numerical accuracy The ability to work in a time critical environment. Communicate effectively and professionally with clients and co-worker. Ideally l am looking for Payroll knowledge and experience; however, we will consider candidates who can demonstrate that they have worked in environments using the core skills relatable for the role Major Recruitment is acting as an Employment Agency in relation to permanent vacancies and as an Employment Business in relation to temporary or contract vacancies, as defined under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. INDLS